139 lines
4.7 KiB
Vue
139 lines
4.7 KiB
Vue
<script setup>
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import { computed } from 'vue';
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import { useI18n } from 'vue-i18n';
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import { useStore } from 'vuex';
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import { useMessageContext } from '../provider.js';
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import { VOICE_CALL_STATUS } from '../constants';
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import Icon from 'dashboard/components-next/icon/Icon.vue';
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import BaseBubble from 'next/message/bubbles/Base.vue';
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const LABEL_MAP = {
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[VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
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[VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
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};
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const ICON_MAP = {
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[VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
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[VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
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[VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
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};
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const BG_COLOR_MAP = {
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[VOICE_CALL_STATUS.IN_PROGRESS]: 'bg-n-teal-9',
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[VOICE_CALL_STATUS.RINGING]: 'bg-n-teal-9 animate-pulse',
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[VOICE_CALL_STATUS.COMPLETED]: 'bg-n-slate-11',
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[VOICE_CALL_STATUS.NO_ANSWER]: 'bg-n-ruby-9',
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[VOICE_CALL_STATUS.FAILED]: 'bg-n-ruby-9',
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};
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const { t } = useI18n();
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const store = useStore();
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const { call, conversationId, currentUserId } = useMessageContext();
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const status = computed(() => call.value?.status);
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const isOutbound = computed(() => call.value?.direction === 'outgoing');
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const isFailed = computed(() =>
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[VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(status.value)
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);
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const acceptedByAgentId = computed(() => call.value?.accepted_by_agent_id);
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const didCurrentUserAnswer = computed(
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() =>
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!!acceptedByAgentId.value && acceptedByAgentId.value === currentUserId.value
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);
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// Pickup auto-assigns the conversation, so the assignee is a safe display proxy
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// for the answerer when the Call payload lacks accepted_by_agent_id (e.g.,
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// Twilio's call-status webhook flipped the call to in-progress before the
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// participant-join webhook claimed it).
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const conversationAssignee = computed(() => {
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const conversation = store.getters.getConversationById?.(
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conversationId?.value
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);
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return conversation?.meta?.assignee || null;
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});
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const displayAgentName = computed(() => {
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if (call.value?.accepted_by_agent_name)
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return call.value.accepted_by_agent_name;
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if (acceptedByAgentId.value) {
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const agent = store.getters['agents/getAgentById'](acceptedByAgentId.value);
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if (agent?.available_name) return agent.available_name;
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if (agent?.name) return agent.name;
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}
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return conversationAssignee.value?.name || null;
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});
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const labelKey = computed(() => {
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if (LABEL_MAP[status.value]) return LABEL_MAP[status.value];
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if (status.value === VOICE_CALL_STATUS.RINGING) {
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return isOutbound.value
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? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
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: 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
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}
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return isFailed.value
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? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
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: 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
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});
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const subtext = computed(() => {
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if (status.value === VOICE_CALL_STATUS.RINGING) {
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return t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
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}
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if (status.value === VOICE_CALL_STATUS.COMPLETED) {
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return t('CONVERSATION.VOICE_CALL.CALL_ENDED');
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}
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if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
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if (isOutbound.value) return t('CONVERSATION.VOICE_CALL.THEY_ANSWERED');
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if (didCurrentUserAnswer.value) {
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return t('CONVERSATION.VOICE_CALL.YOU_ANSWERED');
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}
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if (displayAgentName.value) {
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return t('CONVERSATION.VOICE_CALL.AGENT_ANSWERED', {
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agentName: displayAgentName.value,
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});
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}
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return t('CONVERSATION.VOICE_CALL.THEY_ANSWERED');
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}
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return isFailed.value
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? t('CONVERSATION.VOICE_CALL.NO_ANSWER')
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: t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
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});
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const iconName = computed(() => {
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if (ICON_MAP[status.value]) return ICON_MAP[status.value];
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return isOutbound.value ? 'i-ph-phone-outgoing' : 'i-ph-phone-incoming';
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});
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const bgColor = computed(() => BG_COLOR_MAP[status.value] || 'bg-n-teal-9');
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</script>
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<template>
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<BaseBubble class="p-0 border-none" hide-meta>
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<div class="flex overflow-hidden flex-col w-full max-w-xs">
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<div class="flex gap-3 items-center p-3 w-full">
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<div
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class="flex justify-center items-center rounded-full size-10 shrink-0"
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:class="bgColor"
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>
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<Icon
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class="size-5"
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:icon="iconName"
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:class="{
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'text-n-slate-1': status === VOICE_CALL_STATUS.COMPLETED,
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'text-white': status !== VOICE_CALL_STATUS.COMPLETED,
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}"
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/>
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</div>
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<div class="flex overflow-hidden flex-col flex-grow">
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<span class="text-sm font-medium truncate text-n-slate-12">
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{{ $t(labelKey) }}
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</span>
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<span class="text-xs text-n-slate-11">
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{{ subtext }}
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</span>
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</div>
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</div>
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</div>
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</BaseBubble>
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</template>
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