chatwoot

account

chore: restore MX check

2026-05-20 13:56:37 +05:30

auto_assignment

feat: show assignment policy name in auto-assignment activity messages (#13598 )

2026-02-24 13:32:54 +05:30

automation_rules

feat: add automation condition to filter private notes (#12102 )

2026-04-13 10:40:46 +05:30

base

feat(voice): add WhatsApp inbound call webhook pipeline [3] (#14315 )

2026-05-12 11:23:57 +05:30

contacts

feat: outbound voice call essentials (#12782 )

2025-11-24 17:47:00 -08:00

conversations

feat: allow agent bots to toggle typing status (#13705 )

2026-03-05 08:13:52 -08:00

crm

chore: verbosely log errors for leadsquare activity failure (#14407 )

2026-05-11 10:58:23 +05:30

data_import

fix: standardize contact company field on company_name (#14099 )

2026-04-27 18:43:26 +05:30

email

chore: Migrate mailers from the worker to jobs (#12331 )

2025-10-21 16:36:37 -07:00

email_templates

chore: Fix emails being sent with the wrong translations (#2236 )

2021-06-08 22:45:01 +05:30

facebook

feat(facebook): use HUMAN_AGENT tag for Messenger replies when human-agent config is enabled (#13690 )

2026-03-02 15:32:59 +04:00

filters

refactor: extract custom attribute methods from FilterService (#13743 )

2026-03-10 14:15:52 +05:30

geocoder

fix: ip-lookup database lazy loading for all environments (#8052 )

2024-10-22 23:18:30 -07:00

google

feat: add Google Email fetch and OAuth token refresh service (#9603 )

2024-06-11 14:22:03 +05:30

imap

feat: Ability to specify the authentication type for imap server (#12306 )

2026-05-08 16:40:15 +05:30

instagram

fix: Handle Instagram API error codes properly in message processing (#13002 )

2025-12-04 18:53:50 +05:30

internal

fix: use last_activity_at for orphan conversation cleanup timeframe (#13859 )

2026-03-20 16:28:05 +05:30

labels

feat(labels): remove label associations asynchronously on delete (#13531 )

2026-05-08 13:40:36 +05:30

line

fix(line): Use non-expiring URLs for image and video messages (#13949 )

2026-04-01 17:29:12 +05:30

linear

feat: Add activity messages for linear actions (#11654 )

2025-06-13 11:57:11 +05:30

liquid

feat: Add liquid processing for SMS campaigns (#10981 )

2025-06-11 13:16:44 -04:00

llm_formatter

feat: new Captain Editor (#13235 )

2026-01-21 13:39:07 +05:30

macros

feat: Add webhook event support for macros (#11235 )

2025-04-02 20:26:55 -07:00

mailbox

refactor: strategy pattern for mailbox conversation finding (#12766 )

2025-11-10 20:47:18 +05:30

message_templates

fix: Captain not responding to campaign conversations (#13489 )

2026-02-12 10:07:56 +05:30

messages

fix(notifications): Respect conversation access when notifying agents (#14412 )

2026-05-12 10:57:29 +04:00

mfa

feat: MFA (#12290 )

2025-09-18 20:19:24 +05:30

microsoft

feat: add Google Email fetch and OAuth token refresh service (#9603 )

2024-06-11 14:22:03 +05:30

notification

feat(super-admin): Add push diagnostics tool (#14105 )

2026-04-21 15:55:12 +04:00

onboarding

feat: don't let onboarding write domain (#14442 )

2026-05-13 20:09:48 +05:30

reporting_events

feat(rollup): add models and write path [1/3] (#13796 )

2026-03-19 13:12:36 +05:30

reports

fix: prevent bot metrics double-counting when handoff and resolution coexist [CW-6210] (#14032 )

2026-05-13 18:43:23 +05:30

sms

fix: Error shouldn't halt the campaign for entire audience (#11980 )

2025-08-11 12:03:48 +05:30

fix: Use Faraday for Telegram document uploads to fix large file failures (#13397 )

2026-02-10 14:25:25 -08:00

tiktok

fix(tiktok): Resolve media upload failures and gate attachments by conversation capability (#13643 )

2026-05-06 11:21:15 +04:00

twilio

fix(twilio): prevent dead jobs on missing channel lookup (#13522 )

2026-02-13 14:06:12 -08:00

twitter

feat: hide CSAT survey URLs from agents in dashboard (#11622 )

2025-06-11 23:39:47 +05:30

feat(voice): add WhatsApp inbound call webhook pipeline [3] (#14315 )

2026-05-12 11:23:57 +05:30

widget

feat: MFA (#12290 )

2025-09-18 20:19:24 +05:30

account_deletion_service.rb

fix(account-deletion): normalize deleted email suffix and handle collisions safely (#13472 )

2026-02-07 17:29:27 -08:00

action_service.rb

feat: Introduce last responding agent option to automation assign agent (#12326 )

2026-04-16 18:54:35 +05:30

base_refresh_oauth_token_service.rb

feat: add Google Email fetch and OAuth token refresh service (#9603 )

2024-06-11 14:22:03 +05:30

base_token_service.rb

feat: MFA (#12290 )

2025-09-18 20:19:24 +05:30

csat_survey_service.rb

fix: Respect survey label rules for WhatsApp CSAT template (#13285 )

2026-01-15 22:16:00 -08:00

csat_template_management_service.rb

feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575 )

2026-02-24 15:11:04 +04:00

csat_template_name_service.rb

feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143 )

2026-01-13 16:32:02 +04:00

csat_template_utility_analysis_service.rb

feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575 )

2026-02-24 15:11:04 +04:00

csat_template_utility_rubric.rb

feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575 )

2026-02-24 15:11:04 +04:00

filter_service.rb

refactor: extract custom attribute methods from FilterService (#13743 )

2026-03-10 14:15:52 +05:30

ip_lookup_service.rb

feat(poc): Disable widget based on country (#6658 )

2023-03-14 09:09:57 -07:00

search_service.rb

feat: Advanced Search Backend (#12917 )

2026-01-07 15:30:49 +05:30

social_link_parser.rb

feat: account enrichment using context.dev [UPM-27] (#13978 )

2026-04-08 11:16:52 +05:30

website_branding_service.rb

feat: account enrichment using context.dev [UPM-27] (#13978 )

2026-04-08 11:16:52 +05:30