# Pull Request Template
## Description
This PR makes reply editor variables insert their resolved value (for
example, the contact's name) instead of the raw `{{contact.name}}`
placeholder, matching canned response behavior. This works both when
picking a variable from the `{{` menu and when an agent manually types
out `{{contact.name}}` — it resolves the moment the closing `}}` is
typed.
If a variable has no value, the `{{placeholder}}` is kept so the backend
can still resolve it when the message is sent. Private notes are left
untouched.
For safety, a resolved value that itself contains Liquid syntax `({{ }}`
or `{% %})` also keeps its placeholder, so customer-controlled fields
can never inject Liquid into the outgoing message.
Fixes
https://linear.app/chatwoot/issue/CW-7528/reply-editor-inserts-variable-placeholder-instead-of-the-value
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
1. Open a conversation and add a reply.
2. Type `{{` and pick a variable that has a value (e.g. Contact name) →
it inserts the actual value.
3. Manually type `{{contact.name}}` and close the braces → it
auto-resolves to the value.
4. Insert/type a variable with no value → the `{{placeholder}}` stays;
confirm it resolves correctly on send.
5. Repeat in a private note → placeholders are left as-is.
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
