38 lines
1.6 KiB
Plaintext
38 lines
1.6 KiB
Plaintext
---
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title: Email Channel Setup
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description: Setting up Email Channel in Chatwoot
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sidebarTitle: Email Channel Setup
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---
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## Configure Email Channel
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<Note>
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Email channels require [conversation continuity configured](/docs/self-hosted/configuration/features/email-channel/conversation-continuity)
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</Note>
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1. Enable `channel_email` (Login to rails console and execute the following)
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```bash
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account = Account.find(1)
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account.enabled_features // This would list enabled features.
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account.enable_features('channel_email')
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account.save!
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```
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2. Now head over to inboxes page and create an email inbox with the support email as care@your-domain.com
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3. Now Add Agents who can have access to the email channel box.
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4. Now you will get the email channel box address in the last step.
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5. Now create a forward rule in your care@your-domain.com inbox to forward emails to the address obtained at inbox creation step.
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6. You should be able to receive emails in your newly created email inbox in chatwoot.
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### Sendgrid
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You can send out emails only from a verified email address in SendGrid. For sending emails from wildcard domain, do verification at domain level instead of individual email.
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### Testing On Local
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You can visit `http://localhost:3000/rails/conductor/action_mailbox/inbound_emails/new` to send inbound mails from local to chatwoot inbox. |