Files
chatwoot/app/models/concerns/backoffable.rb
2026-02-26 18:45:18 -08:00

71 lines
2.4 KiB
Ruby

# Backoffable provides transient-error retry backoff for models that depend on external services.
#
# When a transient error occurs (network hiccup, SSL failure, etc.) call apply_backoff!.
# The wait time ramps from 1 minute up to BACKOFF_MAX_INTERVAL_MINUTES, then holds at that
# ceiling for BACKOFF_MAX_INTERVAL_COUNT more attempts before calling prompt_reauthorization!.
#
# Call clear_backoff! after a successful operation to reset the counter.
module Backoffable
extend ActiveSupport::Concern
def backoff_log_identifier
inbox_id = respond_to?(:inbox) && inbox&.id
inbox_id ? "#{self.class.name} - #{inbox_id}" : "#{self.class.name}##{id}"
end
def backoff_retry_count
::Redis::Alfred.get(backoff_retry_count_key).to_i
end
def in_backoff?
val = ::Redis::Alfred.get(backoff_retry_after_key)
val.present? && Time.zone.at(val.to_f) > Time.current
end
def apply_backoff!
new_count = backoff_retry_count + 1
max_interval, max_retries = backoff_limits
if new_count > max_retries
exhaust_backoff(new_count)
else
schedule_backoff_retry(new_count, max_interval, max_retries)
end
end
def clear_backoff!
::Redis::Alfred.delete(backoff_retry_count_key)
::Redis::Alfred.delete(backoff_retry_after_key)
end
private
def backoff_limits
max_interval = GlobalConfigService.load('BACKOFF_MAX_INTERVAL_MINUTES', 5).to_i
max_count = GlobalConfigService.load('BACKOFF_MAX_INTERVAL_COUNT', 10).to_i
[max_interval, (max_interval - 1) + max_count]
end
def exhaust_backoff(new_count)
Rails.logger.warn "#{backoff_log_identifier} backoff exhausted (#{new_count} failures), prompting reauthorization"
clear_backoff!
prompt_reauthorization!
end
def schedule_backoff_retry(new_count, max_interval, max_retries)
wait_minutes = [new_count, max_interval].min
::Redis::Alfred.set(backoff_retry_count_key, new_count.to_s, ex: 24.hours)
::Redis::Alfred.set(backoff_retry_after_key, wait_minutes.minutes.from_now.to_f.to_s, ex: 24.hours)
Rails.logger.warn "#{backoff_log_identifier} backoff retry #{new_count}/#{max_retries}, next attempt in #{wait_minutes}m"
end
def backoff_retry_count_key
format(::Redis::Alfred::BACKOFF_RETRY_COUNT, obj_type: self.class.table_name.singularize, obj_id: id)
end
def backoff_retry_after_key
format(::Redis::Alfred::BACKOFF_RETRY_AFTER, obj_type: self.class.table_name.singularize, obj_id: id)
end
end