109 lines
4.4 KiB
JSON
109 lines
4.4 KiB
JSON
{
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"SLA": {
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"HEADER": "Service Level Agreements",
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"ADD_ACTION": "Добавить SLA",
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"ADD_ACTION_LONG": "Create a new SLA Policy",
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"DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
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"LEARN_MORE": "Learn more about SLA",
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"LOADING": "Получение SLA",
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"PAYWALL": {
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"TITLE": "Upgrade to create SLAs",
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"AVAILABLE_ON": "The SLA feature is only available in the Business and Enterprise plans.",
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"UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
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"UPGRADE_NOW": "Upgrade now",
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"CANCEL_ANYTIME": "You can change or cancel your plan anytime"
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},
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"ENTERPRISE_PAYWALL": {
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"AVAILABLE_ON": "The SLA feature is only available in the paid plans.",
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"UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
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"ASK_ADMIN": "Please reach out to your administrator for the upgrade."
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},
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"LIST": {
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"404": "В этой учетной записи нет доступных SLA.",
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"EMPTY": {
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"TITLE_1": "Enterprise P0",
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"DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
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"TITLE_2": "Enterprise P1",
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"DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
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},
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"BUSINESS_HOURS_ON": "Время работы включено",
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"BUSINESS_HOURS_OFF": "Время работы выключено",
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"RESPONSE_TYPES": {
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"FRT": "Порог времени первого ответа",
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"NRT": "Порог времени следующего ответа",
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"RT": "Порог времени решения",
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"SHORT_HAND": {
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"FRT": "FRT",
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"NRT": "NRT",
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"RT": "RT"
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}
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}
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},
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"FORM": {
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"NAME": {
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"LABEL": "Название SLA",
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"PLACEHOLDER": "Название SLA",
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"REQUIRED_ERROR": "Название SLA обязательно для заполнения",
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"MINIMUM_LENGTH_ERROR": "Минимальная длина 2 обязательна",
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"VALID_ERROR": "Разрешены только алфавиты, числа, дефисы и подчеркивание"
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},
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"DESCRIPTION": {
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"LABEL": "Описание",
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"PLACEHOLDER": "SLA для премиум клиентов"
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},
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"FIRST_RESPONSE_TIME": {
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"LABEL": "Время первого ответа",
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"PLACEHOLDER": "5"
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},
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"NEXT_RESPONSE_TIME": {
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"LABEL": "Next Response Time",
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"PLACEHOLDER": "5"
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},
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"RESOLUTION_TIME": {
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"LABEL": "Время Завершения",
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"PLACEHOLDER": "60"
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},
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"BUSINESS_HOURS": {
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"LABEL": "Время работы",
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"PLACEHOLDER": "Только в рабочее время"
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},
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"THRESHOLD_TIME": {
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"INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
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},
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"EDIT": "Редактировать",
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"CREATE": "Создать",
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"DELETE": "Удалить",
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"CANCEL": "Отменить"
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},
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"ADD": {
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"TITLE": "Добавить SLA",
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"DESC": "Friendly promises for great service!",
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"API": {
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"SUCCESS_MESSAGE": "SLA успешно добавлено",
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"ERROR_MESSAGE": "Произошла ошибка, попробуйте еще раз"
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}
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},
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"DELETE": {
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"TITLE": "Delete SLA",
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"API": {
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"SUCCESS_MESSAGE": "SLA deleted successfully",
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"ERROR_MESSAGE": "Произошла ошибка, попробуйте еще раз"
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},
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"CONFIRM": {
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"TITLE": "Подтвердите удаление",
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"MESSAGE": "Are you sure you want to delete ",
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"YES": "Да, удалить ",
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"NO": "Нет, не удалять "
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}
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},
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"EVENTS": {
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"TITLE": "SLA Misses",
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"FRT": "Время первого ответа",
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"NRT": "Next response time",
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"RT": "Resolution time",
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"SHOW_MORE": "{count} more",
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"HIDE": "Hide {count} rows"
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}
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}
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}
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