Shivam Mishra
870cd8d3c0
- Add resolve tool to Captain assistant agent_tools - Add Current.tool_name to track active tool execution - Set tool_name in resolve tool before resolving conversation - Add tool_resolved i18n key for tool-based resolution - Refactor ActivityMessageHandler for better readability Fixes issue where conversations resolved via the resolve tool would silently change status with no timeline/audit entry.
50 lines
1.6 KiB
Ruby
50 lines
1.6 KiB
Ruby
class Captain::Tools::ResolveTool < Captain::Tools::BasePublicTool
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description 'Mark the conversation as resolved when the issue has been addressed'
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param :reason, type: 'string', desc: 'The reason why the conversation is being resolved (optional)', required: false
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def perform(tool_context, reason: nil)
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conversation = find_conversation(tool_context.state)
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return 'Conversation not found' unless conversation
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return 'Conversation is already resolved' if conversation.resolved?
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log_tool_usage('tool_resolve', {
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conversation_id: conversation.id,
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reason: reason || 'Agent resolved conversation'
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})
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resolve_conversation(conversation, reason)
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"Conversation marked as resolved#{" (Reason: #{reason})" if reason.present?}"
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rescue StandardError => e
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ChatwootExceptionTracker.new(e).capture_exception
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'Failed to resolve conversation'
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end
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private
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def resolve_conversation(conversation, reason)
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# Add a private note with the reason if provided
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if reason.present?
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conversation.messages.create!(
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message_type: :outgoing,
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private: true,
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sender: @assistant,
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account: conversation.account,
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inbox: conversation.inbox,
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content: "Resolved: #{reason}"
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)
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end
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# Mark conversation as resolved
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Current.tool_name = 'resolve'
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conversation.resolved!
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ensure
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Current.tool_name = nil
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end
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def permissions
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%w[conversation_manage conversation_unassigned_manage conversation_participating_manage]
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end
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end
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