Tanmay Deep Sharma
6179adac22
Inverted the previous decision: only the active (accepted) call gets
terminated on pagehide, since its WebRTC session dies with the page and
genuinely can't be rejoined. Ringing calls have no WebRTC state yet —
they're just a row on the backend and a state on Meta — so killing them
on refresh would needlessly hang up on the customer when the agent
intended to recover their UI, not reject the call.
After this, the flow on refresh during a ringing inbound is:
- beforeunload prompt fires (warning the agent)
- pagehide does nothing for ringing calls; active calls still terminate
- new page loads, conversation messages fetch
- seedCallsFromHydratedMessages picks up status='ringing' voice_call
messages and populates the calls store
- FloatingCallWidget reappears with Accept; agent clicks; acceptIncomingCall
fetches the SDP via /whatsapp_calls/:id and the call connects
Chatwoot
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