c9823d9409
## Linear Link
## Description
This PR introduces a new robust auto-assignment system for conversations
in Chatwoot. The system replaces the existing round-robin assignment
with a more sophisticated service-based architecture that supports
multiple assignment strategies, rate limiting, and Enterprise features
like capacity-based assignment and balanced distribution.
## Type of change
- [ ] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
- Unit test cases
- Test conversations getting assigned on status change to open
- Test the job directly via rails console
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
<!-- CURSOR_SUMMARY -->
---
> [!NOTE]
> Adds a new service-based auto-assignment system with scheduled jobs,
rate limiting, enterprise capacity/balanced selection, and wiring via
inbox/handler; includes Redis helpers and comprehensive tests.
>
> - **Auto-assignment v2 (core services)**:
> - Add `AutoAssignment::AssignmentService` with bulk assignment,
configurable conversation priority, RR selection, and per-agent rate
limiting via `AutoAssignment::RateLimiter`.
> - Add `AutoAssignment::RoundRobinSelector` for agent selection.
> - **Jobs & scheduling**:
> - Add `AutoAssignment::AssignmentJob` (per-inbox bulk assign;
env-based limit) and `AutoAssignment::PeriodicAssignmentJob` (batch over
accounts/inboxes).
> - Schedule periodic run in `config/schedule.yml`
(`periodic_assignment_job`).
> - **Model/concerns wiring**:
> - Include `InboxAgentAvailability` in `Inbox`; add
`Inbox#auto_assignment_v2_enabled?`.
> - Update `AutoAssignmentHandler` to trigger v2 job when
`auto_assignment_v2_enabled?`, else fallback to legacy.
> - **Enterprise extensions**:
> - Add `Enterprise::InboxAgentAvailability` (capacity-aware filtering)
and `Enterprise::Concerns::Inbox` association `inbox_capacity_limits`.
> - Extend service via `Enterprise::AutoAssignment::AssignmentService`
(policy-driven config, capacity filtering, exclusion rules) and add
selectors/services: `BalancedSelector`, `CapacityService`.
> - **Infrastructure**:
> - Enhance `Redis::Alfred` with `expire`, key scan/count, and extended
ZSET helpers (`zadd`, `zcount`, `zcard`, `zrangebyscore`).
> - **Tests**:
> - Add specs for jobs, core service, rate limiter, RR selector, and
enterprise features (capacity, balanced selection, exclusions).
>
> <sup>Written by [Cursor
Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit
0ebe187c8a. This will update automatically
on new commits. Configure
[here](https://cursor.com/dashboard?tab=bugbot).</sup>
<!-- /CURSOR_SUMMARY -->
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
79 lines
2.9 KiB
Ruby
79 lines
2.9 KiB
Ruby
require 'rails_helper'
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RSpec.describe AutoAssignment::RoundRobinSelector do
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let(:account) { create(:account) }
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let(:inbox) { create(:inbox, account: account) }
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let(:selector) { described_class.new(inbox: inbox) }
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let(:agent1) { create(:user, account: account, role: :agent, availability: :online) }
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let(:agent2) { create(:user, account: account, role: :agent, availability: :online) }
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let(:agent3) { create(:user, account: account, role: :agent, availability: :online) }
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let(:round_robin_service) { instance_double(AutoAssignment::InboxRoundRobinService) }
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let(:member1) do
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allow(AutoAssignment::InboxRoundRobinService).to receive(:new).and_return(round_robin_service)
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allow(round_robin_service).to receive(:add_agent_to_queue)
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create(:inbox_member, inbox: inbox, user: agent1)
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end
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let(:member2) do
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allow(AutoAssignment::InboxRoundRobinService).to receive(:new).and_return(round_robin_service)
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allow(round_robin_service).to receive(:add_agent_to_queue)
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create(:inbox_member, inbox: inbox, user: agent2)
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end
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let(:member3) do
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allow(AutoAssignment::InboxRoundRobinService).to receive(:new).and_return(round_robin_service)
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allow(round_robin_service).to receive(:add_agent_to_queue)
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create(:inbox_member, inbox: inbox, user: agent3)
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end
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before do
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# Mock the round robin service to avoid Redis calls
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allow(AutoAssignment::InboxRoundRobinService).to receive(:new).and_return(round_robin_service)
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allow(round_robin_service).to receive(:add_agent_to_queue)
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allow(round_robin_service).to receive(:reset_queue)
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allow(round_robin_service).to receive(:validate_queue?).and_return(true)
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end
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describe '#select_agent' do
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context 'when agents are available' do
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let(:available_agents) { [member1, member2, member3] }
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it 'returns an agent from the available list' do
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allow(round_robin_service).to receive(:available_agent).and_return(agent1)
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selected_agent = selector.select_agent(available_agents)
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expect(selected_agent).not_to be_nil
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expect([agent1, agent2, agent3]).to include(selected_agent)
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end
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it 'uses round robin service for selection' do
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expect(round_robin_service).to receive(:available_agent).with(
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allowed_agent_ids: [agent1.id.to_s, agent2.id.to_s, agent3.id.to_s]
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).and_return(agent1)
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selected_agent = selector.select_agent(available_agents)
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expect(selected_agent).to eq(agent1)
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end
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end
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context 'when no agents are available' do
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it 'returns nil' do
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selected_agent = selector.select_agent([])
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expect(selected_agent).to be_nil
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end
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end
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context 'when one agent is available' do
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it 'returns that agent' do
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allow(round_robin_service).to receive(:available_agent).and_return(agent1)
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selected_agent = selector.select_agent([member1])
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expect(selected_agent).to eq(agent1)
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end
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end
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end
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end
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