671 lines
19 KiB
JSON
671 lines
19 KiB
JSON
{
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"REPORT": {
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"HEADER": "對話",
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"LOADING_CHART": "正在載入圖表資料...",
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"NO_ENOUGH_DATA": "我們尚未收到足夠的資料來產生報表，請稍後再試。",
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"DOWNLOAD_CONVERSATION_REPORTS": "下載對話報表",
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"DATA_FETCHING_FAILED": "無法取得資料，請稍後再試。",
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"SUMMARY_FETCHING_FAILED": "無法取得摘要，請稍後再試。",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "對話",
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"DESC": "（總計）"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的訊息",
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"DESC": "（總計）"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的訊息",
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"DESC": "（總計）"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "首次回應時間",
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"DESC": "（平均）",
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"INFO_TEXT": "用於計算的對話總數：",
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"TOOLTIP_TEXT": "首次回應時間為 {metricValue}（基於 {conversationCount} 則對話）"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "（平均）",
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"INFO_TEXT": "用於計算的對話總數：",
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"TOOLTIP_TEXT": "解決時間為 {metricValue}（基於 {conversationCount} 則對話）"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決數量",
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"DESC": "（總計）"
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},
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"BOT_RESOLUTION_COUNT": {
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"NAME": "已解決數量",
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"DESC": "（總計）"
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},
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"BOT_HANDOFF_COUNT": {
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"NAME": "轉接數量",
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"DESC": "（總計）"
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},
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"REPLY_TIME": {
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"NAME": "客戶等待時間",
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"TOOLTIP_TEXT": "等待時間為 {metricValue}（基於 {conversationCount} 則回覆）",
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"DESC": ""
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}
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},
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"DATE_RANGE_OPTIONS": {
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"LAST_7_DAYS": "最近 7 天",
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"LAST_14_DAYS": "最近 14 天",
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"LAST_30_DAYS": "最近 30 天",
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"THIS_MONTH": "本月",
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"LAST_MONTH": "上個月",
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"LAST_3_MONTHS": "最近 3 個月",
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"LAST_6_MONTHS": "最近 6 個月",
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"LAST_YEAR": "去年",
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"CUSTOM_DATE_RANGE": "自訂日期範圍"
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},
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "套用",
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"PLACEHOLDER": "選擇日期範圍"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "分組依據",
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"DURATION_FILTER_LABEL": "期間",
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"GROUPING_OPTIONS": {
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"DAY": "日",
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"WEEK": "週",
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"MONTH": "月",
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"YEAR": "年"
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},
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "日"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "日"
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},
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{
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"id": 2,
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"groupBy": "週"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "日"
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},
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{
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"id": 2,
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"groupBy": "週"
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},
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{
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"id": 3,
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"groupBy": "月"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 2,
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"groupBy": "週"
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},
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{
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"id": 3,
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"groupBy": "月"
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},
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{
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"id": 4,
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"groupBy": "年"
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}
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],
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"BUSINESS_HOURS": "服務時間",
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"FILTER_ACTIONS": {
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"CLEAR_FILTER": "清除篩選條件",
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"EMPTY_LIST": "查無結果"
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},
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"DRILLDOWN": {
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"TITLE": "{metric} details",
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"RESULT_COUNT_CONVERSATION": "{count} conversation | {count} conversations",
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"RESULT_COUNT_MESSAGE": "{count} message | {count} messages",
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"EMPTY": "No records found for this bar.",
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"ERROR": "Could not load records. Please try again.",
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"ADMIN_ONLY": "Only administrators can drill down into report records.",
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"LOAD_MORE": "載入更多",
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"CLOSE": "Close details",
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"PREVIOUS_BUCKET": "Previous bar",
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"NEXT_BUCKET": "Next bar",
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"UNKNOWN_CONTACT": "Unknown contact",
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"UNKNOWN_INBOX": "Unknown inbox",
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"UNASSIGNED_AGENT": "未指派",
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"NO_MESSAGE_CONTENT": "No message content",
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"MESSAGE_CREATED_AT": "Message created at {time}",
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"EVENT_OCCURRED_AT": "Event occurred at {time}",
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"INCOMING_MESSAGE": "Incoming message",
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"OUTGOING_MESSAGE": "Outgoing message"
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},
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"PAGINATION": {
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"RESULTS": "顯示第 {start} 至 {end} 筆，共 {total} 筆結果",
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"PER_PAGE_TEMPLATE": "{size} / 頁"
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}
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},
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"AGENT_REPORTS": {
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"HEADER": "客服總覽",
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"DESCRIPTION": "輕鬆追蹤客服績效，包含對話數、回應時間、解決時間及已解決案件等關鍵指標。點擊客服名稱以瞭解更多。",
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"LOADING_CHART": "正在載入圖表資料...",
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"NO_ENOUGH_DATA": "我們尚未收到足夠的資料來產生報表，請稍後再試。",
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"DOWNLOAD_AGENT_REPORTS": "下載客服報表",
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"FILTER_DROPDOWN_LABEL": "選擇客服",
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"FILTERS": {
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"INPUT_PLACEHOLDER": {
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"AGENTS": "搜尋客服"
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}
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},
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "對話",
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"DESC": "（總計）"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的訊息",
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"DESC": "（總計）"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的訊息",
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"DESC": "（總計）"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "首次回應時間",
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"DESC": "（平均）",
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"INFO_TEXT": "用於計算的對話總數：",
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"TOOLTIP_TEXT": "首次回應時間為 {metricValue}（基於 {conversationCount} 則對話）"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "（平均）",
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"INFO_TEXT": "用於計算的對話總數：",
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"TOOLTIP_TEXT": "解決時間為 {metricValue}（基於 {conversationCount} 則對話）"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決數量",
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"DESC": "（總計）"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近 7 天"
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},
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{
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"id": 1,
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"name": "最近 30 天"
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},
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{
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"id": 2,
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"name": "最近 3 個月"
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},
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{
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"id": 3,
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"name": "最近 6 個月"
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},
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{
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"id": 4,
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"name": "去年"
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},
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{
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"id": 5,
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"name": "自訂日期範圍"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "套用",
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"PLACEHOLDER": "選擇日期範圍"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "標籤總覽",
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"DESCRIPTION": "透過對話數、回應時間、解決時間及已解決案件等關鍵指標追蹤標籤績效。點擊標籤名稱以取得詳細分析。",
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"LOADING_CHART": "正在載入圖表資料...",
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"NO_ENOUGH_DATA": "我們尚未收到足夠的資料來產生報表，請稍後再試。",
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"DOWNLOAD_LABEL_REPORTS": "下載標籤報表",
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"FILTER_DROPDOWN_LABEL": "選擇標籤",
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"FILTERS": {
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"INPUT_PLACEHOLDER": {
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"LABELS": "搜尋標籤"
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}
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},
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "對話",
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"DESC": "（總計）"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的訊息",
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"DESC": "（總計）"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的訊息",
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"DESC": "（總計）"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "首次回應時間",
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"DESC": "（平均）",
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"INFO_TEXT": "用於計算的對話總數：",
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"TOOLTIP_TEXT": "首次回應時間為 {metricValue}（基於 {conversationCount} 則對話）"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "（平均）",
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"INFO_TEXT": "用於計算的對話總數：",
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"TOOLTIP_TEXT": "解決時間為 {metricValue}（基於 {conversationCount} 則對話）"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決數量",
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"DESC": "（總計）"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近 7 天"
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},
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{
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"id": 1,
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"name": "最近 30 天"
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},
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{
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"id": 2,
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"name": "最近 3 個月"
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},
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{
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"id": 3,
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"name": "最近 6 個月"
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},
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{
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"id": 4,
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"name": "去年"
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},
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{
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"id": 5,
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"name": "自訂日期範圍"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "套用",
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"PLACEHOLDER": "選擇日期範圍"
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}
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},
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"INBOX_REPORTS": {
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"HEADER": "收件匣總覽",
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"DESCRIPTION": "快速檢視收件匣績效，包含對話數、回應時間、解決時間及已解決案件等關鍵指標。點擊收件匣名稱以取得更多詳情。",
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"LOADING_CHART": "正在載入圖表資料...",
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"NO_ENOUGH_DATA": "我們尚未收到足夠的資料來產生報表，請稍後再試。",
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"DOWNLOAD_INBOX_REPORTS": "下載收件匣報表",
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"FILTER_DROPDOWN_LABEL": "選擇收件匣",
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"ALL_INBOXES": "所有收件匣",
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"SEARCH_INBOX": "搜尋收件匣",
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"FILTERS": {
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"INPUT_PLACEHOLDER": {
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"INBOXES": "搜尋收件匣"
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}
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},
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "對話",
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"DESC": "（總計）"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的訊息",
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"DESC": "（總計）"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的訊息",
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"DESC": "（總計）"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "首次回應時間",
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"DESC": "（平均）",
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"INFO_TEXT": "用於計算的對話總數：",
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"TOOLTIP_TEXT": "首次回應時間為 {metricValue}（基於 {conversationCount} 則對話）"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "（平均）",
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"INFO_TEXT": "用於計算的對話總數：",
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"TOOLTIP_TEXT": "解決時間為 {metricValue}（基於 {conversationCount} 則對話）"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決數量",
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"DESC": "（總計）"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近 7 天"
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},
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{
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"id": 1,
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"name": "最近 30 天"
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},
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{
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"id": 2,
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"name": "最近 3 個月"
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},
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{
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"id": 3,
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"name": "最近 6 個月"
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},
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{
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"id": 4,
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"name": "去年"
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},
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{
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"id": 5,
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"name": "自訂日期範圍"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "套用",
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"PLACEHOLDER": "選擇日期範圍"
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}
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},
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"TEAM_REPORTS": {
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"HEADER": "團隊總覽",
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"DESCRIPTION": "透過對話數、回應時間、解決時間及已解決案件等關鍵指標，快速掌握團隊績效。點擊團隊名稱以取得更多詳情。",
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"LOADING_CHART": "正在載入圖表資料...",
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"NO_ENOUGH_DATA": "我們尚未收到足夠的資料來產生報表，請稍後再試。",
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"DOWNLOAD_TEAM_REPORTS": "下載團隊報表",
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"FILTER_DROPDOWN_LABEL": "選擇團隊",
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"FILTERS": {
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"ADD_FILTER": "新增篩選條件",
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"CLEAR_ALL": "全部清除",
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"NO_FILTER": "沒有可用的篩選條件",
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"INPUT_PLACEHOLDER": {
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"TEAMS": "搜尋團隊"
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}
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},
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "對話",
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"DESC": "（總計）"
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},
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"INCOMING_MESSAGES": {
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"NAME": "收到的訊息",
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"DESC": "（總計）"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "發送的訊息",
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"DESC": "（總計）"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "首次回應時間",
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"DESC": "（平均）",
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"INFO_TEXT": "用於計算的對話總數：",
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"TOOLTIP_TEXT": "首次回應時間為 {metricValue}（基於 {conversationCount} 則對話）"
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},
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"RESOLUTION_TIME": {
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"NAME": "解決時間",
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"DESC": "（平均）",
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"INFO_TEXT": "用於計算的對話總數：",
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"TOOLTIP_TEXT": "解決時間為 {metricValue}（基於 {conversationCount} 則對話）"
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},
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"RESOLUTION_COUNT": {
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"NAME": "已解決數量",
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"DESC": "（總計）"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "最近 7 天"
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},
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{
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"id": 1,
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"name": "最近 30 天"
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},
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{
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"id": 2,
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"name": "最近 3 個月"
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},
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{
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"id": 3,
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"name": "最近 6 個月"
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},
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{
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"id": 4,
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"name": "去年"
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},
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{
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"id": 5,
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"name": "自訂日期範圍"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "套用",
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"PLACEHOLDER": "選擇日期範圍"
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}
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},
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"CSAT_REPORTS": {
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"HEADER": "CSAT 報表",
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"NO_RECORDS": "尚無回覆",
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"NO_RECORDS_DESCRIPTION": "當客戶開始提供回饋後，CSAT 問卷回覆將顯示於此。",
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"DOWNLOAD": "下載 CSAT 報表",
|
|
"DOWNLOAD_FAILED": "無法下載 CSAT 報表",
|
|
"FILTERS": {
|
|
"ADD_FILTER": "新增篩選條件",
|
|
"CLEAR_ALL": "全部清除",
|
|
"NO_FILTER": "沒有可用的篩選條件",
|
|
"INPUT_PLACEHOLDER": {
|
|
"AGENTS": "搜尋客服",
|
|
"INBOXES": "搜尋收件匣",
|
|
"TEAMS": "搜尋團隊",
|
|
"RATINGS": "搜尋評分"
|
|
},
|
|
"AGENTS": {
|
|
"LABEL": "客服"
|
|
},
|
|
"INBOXES": {
|
|
"LABEL": "收件匣"
|
|
},
|
|
"TEAMS": {
|
|
"LABEL": "團隊"
|
|
},
|
|
"RATINGS": {
|
|
"LABEL": "評分"
|
|
}
|
|
},
|
|
"TABLE": {
|
|
"HEADER": {
|
|
"CONTACT_NAME": "聯絡人",
|
|
"AGENT_NAME": "客服",
|
|
"RATING": "評分",
|
|
"FEEDBACK_TEXT": "回饋意見",
|
|
"CONVERSATION": "對話",
|
|
"CUSTOMER": "客戶",
|
|
"RESPONSE": "回覆",
|
|
"HANDLED_BY": "處理人員"
|
|
},
|
|
"UNKNOWN_CUSTOMER": "未知客戶"
|
|
},
|
|
"NO_AGENT": "未指派客服",
|
|
"NO_FEEDBACK": "未提供回饋",
|
|
"METRIC": {
|
|
"TOTAL_RESPONSES": {
|
|
"LABEL": "總回覆數",
|
|
"TOOLTIP": "收集到的回覆總數"
|
|
},
|
|
"SATISFACTION_SCORE": {
|
|
"LABEL": "滿意度分數",
|
|
"TOOLTIP": "正面回覆總數 / 回覆總數 * 100"
|
|
},
|
|
"RESPONSE_RATE": {
|
|
"LABEL": "回覆率",
|
|
"TOOLTIP": "回覆總數 / 已發送的 CSAT 問卷訊息總數 * 100"
|
|
},
|
|
"RATING_DISTRIBUTION": "評分分布"
|
|
},
|
|
"REVIEW_NOTES": {
|
|
"TITLE": "審閱備註",
|
|
"PLACEHOLDER": "為此評分新增審閱備註...",
|
|
"SAVE": "儲存",
|
|
"CANCEL": "取消",
|
|
"SAVING": "儲存中...",
|
|
"SAVED": "備註已成功儲存",
|
|
"SAVE_ERROR": "無法儲存備註",
|
|
"UPDATED_BY": "由 {name} 於 {time} 更新",
|
|
"UPDATED_BY_LABEL": "更新者",
|
|
"PAYWALL": {
|
|
"TITLE": "升級以新增審閱備註",
|
|
"AVAILABLE_ON": "審閱備註功能僅適用於 Business 和 Enterprise 方案。",
|
|
"UPGRADE_PROMPT": "透過審閱備註為每則 CSAT 回覆新增內部備註。記錄實際情況、更快發現問題模式，並從回饋中做出更好的決策。",
|
|
"UPGRADE_NOW": "立即升級",
|
|
"CANCEL_ANYTIME": "您可以隨時變更或取消方案"
|
|
}
|
|
}
|
|
},
|
|
"BOT_REPORTS": {
|
|
"HEADER": "機器人報表",
|
|
"METRIC": {
|
|
"TOTAL_CONVERSATIONS": {
|
|
"LABEL": "對話數量",
|
|
"TOOLTIP": "機器人處理的對話總數"
|
|
},
|
|
"TOTAL_RESPONSES": {
|
|
"LABEL": "總回覆數",
|
|
"TOOLTIP": "機器人發送的回覆總數"
|
|
},
|
|
"RESOLUTION_RATE": {
|
|
"LABEL": "解決率",
|
|
"TOOLTIP": "機器人解決的對話數 / 機器人處理的對話總數 * 100"
|
|
},
|
|
"HANDOFF_RATE": {
|
|
"LABEL": "轉接率",
|
|
"TOOLTIP": "轉接給客服的對話數 / 機器人處理的對話總數 * 100"
|
|
}
|
|
}
|
|
},
|
|
"OVERVIEW_REPORTS": {
|
|
"HEADER": "總覽",
|
|
"LIVE": "即時",
|
|
"ACCOUNT_CONVERSATIONS": {
|
|
"HEADER": "進行中的對話",
|
|
"LOADING_MESSAGE": "正在載入對話指標...",
|
|
"OPEN": "開啟",
|
|
"UNATTENDED": "無人處理",
|
|
"UNASSIGNED": "未指派",
|
|
"PENDING": "待處理"
|
|
},
|
|
"CONVERSATION_HEATMAP": {
|
|
"HEADER": "對話流量",
|
|
"NO_CONVERSATIONS": "沒有對話",
|
|
"CONVERSATION": "{count} 則對話",
|
|
"CONVERSATIONS": "{count} 則對話",
|
|
"DOWNLOAD_REPORT": "下載報表"
|
|
},
|
|
"RESOLUTION_HEATMAP": {
|
|
"HEADER": "已解決案件",
|
|
"NO_CONVERSATIONS": "沒有對話",
|
|
"CONVERSATION": "{count} 則對話",
|
|
"CONVERSATIONS": "{count} 則對話",
|
|
"DOWNLOAD_REPORT": "下載報表"
|
|
},
|
|
"AGENT_CONVERSATIONS": {
|
|
"HEADER": "依客服分類的對話",
|
|
"LOADING_MESSAGE": "正在載入客服指標...",
|
|
"NO_AGENTS": "目前沒有客服的對話紀錄",
|
|
"TABLE_HEADER": {
|
|
"AGENT": "客服",
|
|
"OPEN": "開啟",
|
|
"UNATTENDED": "無人處理",
|
|
"STATUS": "狀態"
|
|
}
|
|
},
|
|
"TEAM_CONVERSATIONS": {
|
|
"ALL_TEAMS": "所有團隊",
|
|
"HEADER": "依團隊分類的對話",
|
|
"LOADING_MESSAGE": "正在載入團隊指標...",
|
|
"NO_TEAMS": "目前沒有可用資料",
|
|
"TABLE_HEADER": {
|
|
"TEAM": "團隊",
|
|
"OPEN": "開啟",
|
|
"UNATTENDED": "無人處理",
|
|
"STATUS": "狀態"
|
|
}
|
|
},
|
|
"AGENT_STATUS": {
|
|
"HEADER": "客服狀態",
|
|
"ONLINE": "上線",
|
|
"BUSY": "忙碌中",
|
|
"OFFLINE": "離線"
|
|
}
|
|
},
|
|
"DAYS_OF_WEEK": {
|
|
"SUNDAY": "星期日",
|
|
"MONDAY": "星期一",
|
|
"TUESDAY": "星期二",
|
|
"WEDNESDAY": "星期三",
|
|
"THURSDAY": "星期四",
|
|
"FRIDAY": "星期五",
|
|
"SATURDAY": "星期六"
|
|
},
|
|
"SLA_REPORTS": {
|
|
"HEADER": "SLA 報表",
|
|
"NO_RECORDS": "目前沒有套用 SLA 的對話。",
|
|
"LOADING": "正在載入 SLA 資料...",
|
|
"DOWNLOAD_SLA_REPORTS": "下載 SLA 報表",
|
|
"DOWNLOAD_FAILED": "無法下載 SLA 報表",
|
|
"DROPDOWN": {
|
|
"ADD_FIlTER": "新增篩選條件",
|
|
"CLEAR_ALL": "全部清除",
|
|
"CLEAR_FILTER": "清除篩選條件",
|
|
"EMPTY_LIST": "查無結果",
|
|
"NO_FILTER": "沒有可用的篩選條件",
|
|
"SEARCH": "搜尋篩選條件",
|
|
"INPUT_PLACEHOLDER": {
|
|
"SLA": "SLA 名稱",
|
|
"AGENTS": "客服名稱",
|
|
"INBOXES": "收件匣名稱",
|
|
"LABELS": "標籤名稱",
|
|
"TEAMS": "團隊名稱"
|
|
},
|
|
"SLA": "SLA 政策",
|
|
"INBOXES": "收件匣",
|
|
"AGENTS": "客服",
|
|
"LABELS": "標籤",
|
|
"TEAMS": "團隊"
|
|
},
|
|
"WITH": "包含",
|
|
"METRICS": {
|
|
"HIT_RATE": {
|
|
"LABEL": "達成率",
|
|
"TOOLTIP": "已建立的 SLA 中成功完成的百分比"
|
|
},
|
|
"NO_OF_MISSES": {
|
|
"LABEL": "未達成次數",
|
|
"TOOLTIP": "特定期間內的 SLA 未達成總次數"
|
|
},
|
|
"NO_OF_CONVERSATIONS": {
|
|
"LABEL": "對話數量",
|
|
"TOOLTIP": "套用 SLA 的對話總數"
|
|
}
|
|
},
|
|
"TABLE": {
|
|
"HEADER": {
|
|
"POLICY": "政策",
|
|
"CONVERSATION": "對話",
|
|
"AGENT": "客服"
|
|
},
|
|
"VIEW_DETAILS": "檢視詳情"
|
|
}
|
|
},
|
|
"SUMMARY_REPORTS": {
|
|
"INBOX": "收件匣",
|
|
"AGENT": "客服",
|
|
"TEAM": "團隊",
|
|
"LABEL": "標籤",
|
|
"AVG_RESOLUTION_TIME": "平均解決時間",
|
|
"AVG_FIRST_RESPONSE_TIME": "平均首次回應時間",
|
|
"AVG_REPLY_TIME": "平均客戶等待時間",
|
|
"RESOLUTION_COUNT": "已解決數量",
|
|
"CONVERSATIONS": "對話數量"
|
|
}
|
|
}
|