module AutoAssignmentHandler extend ActiveSupport::Concern include Events::Types included do after_save :run_auto_assignment end private def run_auto_assignment # Round robin kicks in on conversation create & update # run it only when conversation status changes to open return unless conversation_status_changed_to_open? return unless should_run_auto_assignment? if inbox.assignment_v2_enabled? # Use Assignment V2 system AssignmentV2::AssignmentJob.perform_later(conversation_id: id) else # Use legacy assignment system ::AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: inbox.member_ids_with_assignment_capacity).perform end end def should_run_auto_assignment? # Check auto assignment is enabled (either legacy or v2) return false unless inbox.auto_assignment_enabled? # run only if assignee is blank or doesn't have access to inbox assignee.blank? || inbox.members.exclude?(assignee) end end