class ChatwootExceptionTracker def initialize(exception, user: nil, account: nil) @exception = exception @user = user @account = account end def capture_exception(additional_info = {}) write_exception_to_file(additional_info) if Rails.env.development? capture_exception_with_sentry if ENV['SENTRY_DSN'].present? Rails.logger.error @exception end private def write_exception_to_file(additional_info = {}) error_dir = Rails.root.join('errors') FileUtils.mkdir_p(error_dir) timestamp = Time.now.strftime('%Y%m%d-%H%M%S') filename = "#{timestamp}-#{SecureRandom.hex(4)}.log" filepath = error_dir.join(filename) File.open(filepath, 'w') do |file| file.puts "Exception: #{@exception.class} - #{@exception.message}" file.puts "User: #{@user&.id} (#{@user&.email})" if @user file.puts "Account: #{@account&.id} (#{@account&.name})" if @account file.puts "Backtrace:\n#{@exception.backtrace&.join("\n")}" file.puts "Additional Info: #{JSON.pretty_generate(additional_info)}" if additional_info.present? end end def capture_exception_with_sentry Sentry.with_scope do |scope| if @account.present? scope.set_context('account', { id: @account.id, name: @account.name }) scope.set_tags(account_id: @account.id) end scope.set_user(id: @user.id, email: @user.email) if @user.is_a?(User) Sentry.capture_exception(@exception) end end end