type: object
required:
  - name
  - email
  - role
properties:
  name:
    type: string
    description: Full Name of the agent
    example: 'John Doe'
  email:
    type: string
    description: Email of the Agent
    example: 'john.doe@acme.inc'
  role:
    type: string
    enum: ['agent', 'administrator']
    description: Whether its administrator or agent
    example: 'agent'
  availability:
    type: string
    enum: ['online', 'busy', 'offline']
    description: The configured availability of the agent.
    example: 'online'
  auto_offline:
    type: boolean
    description: Whether the agent is automatically marked offline when they are away.
    example: true