fix: don't check for source id

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

.circleci/config.yml

@@ -19,7 +19,7 @@ jobs:
     steps:
       - checkout
       - node/install:
-          node-version: '20.12'
+          node-version: '23.7'
       - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm

.devcontainer/docker-compose.yml

@@ -10,12 +10,12 @@ services:
       context: ..
       dockerfile: .devcontainer/Dockerfile.base
       args:
-        VARIANT: "ubuntu-22.04"
+        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: "20.9.0"
+        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: "3.3.3"
+        RUBY_VERSION: '3.3.3'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: "1000"
+        USER_UID: '1000'
-        USER_GID: "1000"
+        USER_GID: '1000'
     image: base:latest
 
   app:
@@ -23,12 +23,12 @@ services:
       context: ..
       dockerfile: .devcontainer/Dockerfile
       args:
-        VARIANT: "ubuntu-22.04"
+        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: "20.9.0"
+        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: "3.3.3"
+        RUBY_VERSION: '3.3.3'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: "1000"
+        USER_UID: '1000'
-        USER_GID: "1000"
+        USER_GID: '1000'
 
     volumes:
       - ..:/workspace:cached

.eslintrc.js

@@ -4,6 +4,8 @@ module.exports = {
     'prettier',
     'plugin:vue/vue3-recommended',
     'plugin:vitest-globals/recommended',
+    // use recommended-legacy when upgrading the plugin to v4
+    'plugin:@intlify/vue-i18n/recommended',
   ],
   overrides: [
     {
@@ -229,6 +231,18 @@ module.exports = {
     'vue/singleline-html-element-content-newline': 'off',
     'import/extensions': ['off'],
     'no-console': 'error',
+    '@intlify/vue-i18n/no-dynamic-keys': 'warn',
+    '@intlify/vue-i18n/no-unused-keys': [
+      'warn',
+      {
+        extensions: ['.js', '.vue'],
+      },
+    ],
+  },
+  settings: {
+    'vue-i18n': {
+      localeDir: './app/javascript/*/i18n/**.json',
+    },
   },
   env: {
     browser: true,

.github/workflows/frontend-fe.yml

@@ -23,12 +23,10 @@ jobs:
           bundler-cache: true
 
       - uses: pnpm/action-setup@v4
-        with:
-          version: 9.3.0
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 20
+          node-version: 23
           cache: 'pnpm'
 
       - name: Install pnpm dependencies

.github/workflows/publish_ee_docker.yml

@@ -0,0 +1,140 @@
+# #
+# # This action will publish Chatwoot EE docker image.
+# # This is set to run against merges to develop, master
+# # and when tags are created.
+# #
+
+name: Publish Chatwoot EE docker images
+
+on:
+  push:
+    branches:
+      - develop
+      - master
+    tags:
+      - v*
+  workflow_dispatch:
+
+env:
+  DOCKER_REPO: chatwoot/chatwoot
+
+jobs:
+  build:
+    strategy:
+      fail-fast: false
+      matrix:
+        include:
+          - platform: linux/amd64
+            runner: ubuntu-latest
+          - platform: linux/arm64
+            runner: ubuntu-22.04-arm
+    runs-on: ${{ matrix.runner }}
+    env:
+      GIT_REF: ${{ github.head_ref || github.ref_name }}
+    steps:
+      - name: Checkout
+        uses: actions/checkout@v4
+
+      - name: Prepare
+        run: |
+          platform=${{ matrix.platform }}
+          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
+
+      - name: Set Chatwoot edition
+        run: |
+          echo -en '\nENV CW_EDITION="ee"' >> docker/Dockerfile
+
+      - name: Set Docker Tags
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            echo "DOCKER_TAG=${DOCKER_REPO}:latest" >> $GITHUB_ENV
+          else
+            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}" >> $GITHUB_ENV
+          fi
+
+      - name: Set up QEMU
+        uses: docker/setup-qemu-action@v3
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Login to DockerHub
+        if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
+        uses: docker/login-action@v3
+        with:
+          username: ${{ secrets.DOCKERHUB_USERNAME }}
+          password: ${{ secrets.DOCKERHUB_TOKEN }}
+
+      - name: Build and push by digest
+        id: build
+        uses: docker/build-push-action@v6
+        with:
+          context: .
+          file: docker/Dockerfile
+          platforms: ${{ matrix.platform }}
+          push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
+          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
+
+      - name: Export digest
+        run: |
+          mkdir -p ${{ runner.temp }}/digests
+          digest="${{ steps.build.outputs.digest }}"
+          touch "${{ runner.temp }}/digests/${digest#sha256:}"
+
+      - name: Upload digest
+        uses: actions/upload-artifact@v4
+        with:
+          name: digests-${{ env.PLATFORM_PAIR }}
+          path: ${{ runner.temp }}/digests/*
+          if-no-files-found: error
+          retention-days: 1
+
+  merge:
+    runs-on: ubuntu-latest
+    needs:
+      - build
+    steps:
+      - name: Download digests
+        uses: actions/download-artifact@v4
+        with:
+          path: ${{ runner.temp }}/digests
+          pattern: digests-*
+          merge-multiple: true
+
+      - name: Login to DockerHub
+        uses: docker/login-action@v3
+        with:
+          username: ${{ secrets.DOCKERHUB_USERNAME }}
+          password: ${{ secrets.DOCKERHUB_TOKEN }}
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Create manifest list and push
+        working-directory: ${{ runner.temp }}/digests
+        env:
+          GIT_REF: ${{ github.head_ref || github.ref_name }}
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            TAG="${DOCKER_REPO}:latest"
+          else
+            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
+          fi
+          
+          docker buildx imagetools create -t $TAG \
+            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
+
+      - name: Inspect image
+        env:
+          GIT_REF: ${{ github.head_ref || github.ref_name }}
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            TAG="${DOCKER_REPO}:latest"
+          else
+            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
+          fi
+          
+          docker buildx imagetools inspect $TAG

.github/workflows/publish_foss_docker.yml

@@ -5,6 +5,7 @@
 # #
 
 name: Publish Chatwoot CE docker images
+
 on:
   push:
     branches:
@@ -12,23 +13,32 @@ on:
       - master
     tags:
       - v*
-# pull_request:
   workflow_dispatch:
 
+env:
+  DOCKER_REPO: chatwoot/chatwoot
+
 jobs:
   build:
-    runs-on: ubuntu-latest
+    strategy:
+      fail-fast: false
+      matrix:
+        include:
+          - platform: linux/amd64
+            runner: ubuntu-latest
+          - platform: linux/arm64
+            runner: ubuntu-22.04-arm
+    runs-on: ${{ matrix.runner }}
     env:
-      GIT_REF: ${{ github.head_ref || github.ref_name }} # ref_name to get tags/branches
+      GIT_REF: ${{ github.head_ref || github.ref_name }}
     steps:
       - name: Checkout
         uses: actions/checkout@v4
 
-      - name: Set up QEMU
+      - name: Prepare
-        uses: docker/setup-qemu-action@v1
+        run: |
-
+          platform=${{ matrix.platform }}
-      - name: Set up Docker Buildx
+          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
-        uses: docker/setup-buildx-action@v1
 
       - name: Strip enterprise code
         run: |
@@ -39,29 +49,97 @@ jobs:
         run: |
           echo -en '\nENV CW_EDITION="ce"' >> docker/Dockerfile
 
-      - name: set docker tag
+      - name: Set Docker Tags
         run: |
-          # Replace forward slashes with hyphens in the ref name
           SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          echo "DOCKER_TAG=chatwoot/chatwoot:$SANITIZED_REF-ce" >> $GITHUB_ENV
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            echo "DOCKER_TAG=${DOCKER_REPO}:latest-ce" >> $GITHUB_ENV
+          else
+            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}-ce" >> $GITHUB_ENV
+          fi
 
-      - name: replace docker tag if master
+      - name: Set up QEMU
-        if: github.ref_name == 'master'
+        uses: docker/setup-qemu-action@v3
-        run: |
+
-          echo "DOCKER_TAG=chatwoot/chatwoot:latest-ce" >> $GITHUB_ENV
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
 
       - name: Login to DockerHub
         if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
-        uses: docker/login-action@v1
+        uses: docker/login-action@v3
         with:
           username: ${{ secrets.DOCKERHUB_USERNAME }}
           password: ${{ secrets.DOCKERHUB_TOKEN }}
 
-      - name: Build and push
+      - name: Build and push by digest
-        uses: docker/build-push-action@v2
+        id: build
+        uses: docker/build-push-action@v6
         with:
           context: .
           file: docker/Dockerfile
-          platforms: linux/amd64, linux/arm64
+          platforms: ${{ matrix.platform }}
           push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
-          tags: ${{ env.DOCKER_TAG }}
+          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
+
+      - name: Export digest
+        run: |
+          mkdir -p ${{ runner.temp }}/digests
+          digest="${{ steps.build.outputs.digest }}"
+          touch "${{ runner.temp }}/digests/${digest#sha256:}"
+
+      - name: Upload digest
+        uses: actions/upload-artifact@v4
+        with:
+          name: digests-${{ env.PLATFORM_PAIR }}
+          path: ${{ runner.temp }}/digests/*
+          if-no-files-found: error
+          retention-days: 1
+
+  merge:
+    runs-on: ubuntu-latest
+    needs:
+      - build
+    steps:
+      - name: Download digests
+        uses: actions/download-artifact@v4
+        with:
+          path: ${{ runner.temp }}/digests
+          pattern: digests-*
+          merge-multiple: true
+
+      - name: Login to DockerHub
+        uses: docker/login-action@v3
+        with:
+          username: ${{ secrets.DOCKERHUB_USERNAME }}
+          password: ${{ secrets.DOCKERHUB_TOKEN }}
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Create manifest list and push
+        working-directory: ${{ runner.temp }}/digests
+        env:
+          GIT_REF: ${{ github.head_ref || github.ref_name }}
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            TAG="${DOCKER_REPO}:latest-ce"
+          else
+            TAG="${DOCKER_REPO}:${SANITIZED_REF}-ce"
+          fi
+          
+          docker buildx imagetools create -t $TAG \
+            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
+
+      - name: Inspect image
+        env:
+          GIT_REF: ${{ github.head_ref || github.ref_name }}
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            TAG="${DOCKER_REPO}:latest-ce"
+          else
+            TAG="${DOCKER_REPO}:${SANITIZED_REF}-ce"
+          fi
+          
+          docker buildx imagetools inspect $TAG

.github/workflows/run_foss_spec.yml

@@ -38,7 +38,6 @@ jobs:
       - uses: actions/checkout@v4
       - uses: pnpm/action-setup@v4
         with:
-          version: 9
           ref: ${{ github.event.pull_request.head.ref }}
           repository: ${{ github.event.pull_request.head.repo.full_name }}
 
@@ -48,7 +47,7 @@ jobs:
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 20
+          node-version: 23
           cache: 'pnpm'
 
       - name: Install pnpm dependencies

.github/workflows/size-limit.yml

@@ -19,13 +19,11 @@ jobs:
         with:
           bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-      - uses: pnpm/action-setup@v2
+      - uses: pnpm/action-setup@v4
-        with:
-          version: 9.3.0
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 20
+          node-version: 23
           cache: 'pnpm'
 
       - name: pnpm
@@ -47,5 +45,3 @@ jobs:
 
       - name: Size Check
         run: pnpm run size
-
-

.github/workflows/test_docker_build.yml

@@ -0,0 +1,40 @@
+name: Test Docker Build
+
+on:
+  pull_request:
+    branches:
+      - develop
+      - master
+  workflow_dispatch:
+
+jobs:
+  test-build:
+    strategy:
+      fail-fast: false
+      matrix:
+        include:
+          - platform: linux/amd64
+            runner: ubuntu-latest
+          - platform: linux/arm64
+            runner: ubuntu-22.04-arm
+    runs-on: ${{ matrix.runner }}
+    steps:
+      - name: Checkout
+        uses: actions/checkout@v4
+
+      - name: Set up QEMU
+        uses: docker/setup-qemu-action@v3
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Build Docker image
+        uses: docker/build-push-action@v6
+        with:
+          context: .
+          file: docker/Dockerfile
+          platforms: ${{ matrix.platform }}
+          push: false
+          load: false
+          cache-from: type=gha
+          cache-to: type=gha,mode=max

.gitignore

@@ -73,6 +73,7 @@ test/cypress/videos/*
 
 #ignore files under .vscode directory
 .vscode
+.cursor
 
 # yalc for local testing
 .yalc

.husky/pre-commit

@@ -1,11 +1,11 @@
-# #!/bin/sh
+#!/bin/sh
-# . "$(dirname "$0")/_/husky.sh"
+. "$(dirname "$0")/_/husky.sh"
 
-# # lint js and vue files
+# lint js and vue files
-# npx --no-install lint-staged
+npx --no-install lint-staged
 
-# # lint only staged ruby files
+# lint only staged ruby files
-# git diff --name-only --cached | xargs ls -1 2>/dev/null | grep '\.rb$' | xargs bundle exec rubocop --force-exclusion -a
+git diff --name-only --cached | xargs ls -1 2>/dev/null | grep '\.rb$' | xargs bundle exec rubocop --force-exclusion -a
 
-# # stage rubocop changes to files
+# stage rubocop changes to files
-# git diff --name-only --cached | xargs git add
+git diff --name-only --cached | xargs git add

Gemfile

@@ -94,7 +94,7 @@ gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.2.0'
+gem 'slack-ruby-client', '~> 2.5.2'
 # for dialogflow integrations
 gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
 gem 'grpc'
@@ -138,9 +138,7 @@ gem 'procore-sift'
 # parse email
 gem 'email_reply_trimmer'
 
-# TODO: we might have to fork this gem since 0.3.1 has hard depency on nokogir 1.10.
+gem 'html2text'
-# and this gem hasn't been updated for a while.
-gem 'html2text', git: 'https://github.com/chatwoot/html2text_ruby', branch: 'chatwoot'
 
 # to calculate working hours
 gem 'working_hours'

Gemfile.lock

@@ -22,14 +22,6 @@ GIT
       devise (>= 4.0.0, < 5.0.0)
       railties (>= 5.0.0, < 8.0.0)
 
-GIT
-  remote: https://github.com/chatwoot/html2text_ruby
-  revision: cdbdbbbf898d846d0136d69d688a003c6b26074b
-  branch: chatwoot
-  specs:
-    html2text (0.3.1)
-      nokogiri (>= 1.13.6)
-
 GEM
   remote: https://rubygems.org/
   specs:
@@ -186,7 +178,7 @@ GEM
     database_cleaner-core (2.0.1)
     datadog-ci (0.8.3)
       msgpack
-    date (3.3.4)
+    date (3.4.1)
     ddtrace (1.23.2)
       datadog-ci (~> 0.8.1)
       debase-ruby_core_source (= 3.3.1)
@@ -280,7 +272,8 @@ GEM
       googleauth (~> 1.0)
       grpc (~> 1.36)
     geocoder (1.8.1)
-    gli (2.21.1)
+    gli (2.22.2)
+      ostruct
     globalid (1.2.1)
       activesupport (>= 6.1)
     gmail_xoauth (0.4.3)
@@ -361,6 +354,8 @@ GEM
     hana (1.3.7)
     hashdiff (1.1.0)
     hashie (5.0.0)
+    html2text (0.4.0)
+      nokogiri (>= 1.0, < 2.0)
     http (5.1.1)
       addressable (~> 2.8)
       http-cookie (~> 1.0)
@@ -487,7 +482,7 @@ GEM
       uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.17)
+    net-imap (0.4.19)
       date
       net-protocol
     net-pop (0.1.2)
@@ -503,14 +498,14 @@ GEM
     newrelic_rpm (9.6.0)
       base64
     nio4r (2.7.3)
-    nokogiri (1.17.1)
+    nokogiri (1.18.3)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.17.1-arm64-darwin)
+    nokogiri (1.18.3-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.17.1-x86_64-darwin)
+    nokogiri (1.18.3-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.17.1-x86_64-linux)
+    nokogiri (1.18.3-x86_64-linux-gnu)
       racc (~> 1.4)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
@@ -543,6 +538,7 @@ GEM
     openssl (3.2.0)
     orm_adapter (0.5.0)
     os (1.1.4)
+    ostruct (0.6.1)
     parallel (1.23.0)
     parser (3.2.2.1)
       ast (~> 2.4.1)
@@ -565,7 +561,7 @@ GEM
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (2.2.10)
+    rack (2.2.11)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -751,12 +747,13 @@ GEM
       json (>= 1.8, < 3)
       simplecov-html (~> 0.10.0)
     simplecov-html (0.10.2)
-    slack-ruby-client (2.2.0)
+    slack-ruby-client (2.5.2)
       faraday (>= 2.0)
       faraday-mashify
       faraday-multipart
       gli
       hashie
+      logger
     snaky_hash (2.0.1)
       hashie
       version_gem (~> 1.1, >= 1.1.1)
@@ -782,7 +779,7 @@ GEM
     time_diff (0.3.0)
       activesupport
       i18n
-    timeout (0.4.1)
+    timeout (0.4.3)
     trailblazer-option (0.1.2)
     twilio-ruby (5.77.0)
       faraday (>= 0.9, < 3.0)
@@ -897,7 +894,7 @@ DEPENDENCIES
   haikunator
   hairtrigger
   hashie
-  html2text!
+  html2text
   image_processing
   jbuilder
   json_refs
@@ -957,7 +954,7 @@ DEPENDENCIES
   sidekiq (>= 7.3.1)
   sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
-  slack-ruby-client (~> 2.2.0)
+  slack-ruby-client (~> 2.5.2)
   spring
   spring-watcher-listen
   squasher

README.md

@@ -120,4 +120,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>
 
 
-*Chatwoot* &copy; 2017-2024, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2025, Chatwoot Inc - Released under the MIT License.

SECURITY.md

@@ -2,13 +2,13 @@ Chatwoot is looking forward to working with security researchers worldwide to ke
 
 ## Reporting a Vulnerability
 
-We use [huntr.dev](https://huntr.dev/) for security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://huntr.dev/bounties/disclose). This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.
+We use Github to track the security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://github.com/chatwoot/chatwoot/security/advisories/new). This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.
 
 If you have any questions about the process, contact security@chatwoot.com. 
 
-Please try your best to describe a clear and realistic impact for your report, and please don't open any public issues on GitHub or social media; we're doing our best to respond through Huntr as quickly as possible.
+Please try your best to describe a clear and realistic impact for your report, and please don't open any public issues on GitHub or social media; we're doing our best to respond through Github as quickly as possible.
 
-> Note: Please use the email for questions related to the process. Disclosures should be done via [huntr.dev](https://huntr.dev/)
+> Note: Please use the email for questions related to the process. Disclosures should be done via [Github](https://github.com/chatwoot/chatwoot/security/advisories/new)
 ## Supported versions
 
 | Version | Supported        |
@@ -48,7 +48,7 @@ We consider the following out of scope, though there may be exceptions.
 - Brute force attacks
 - DNSSEC
 
-If you are unsure about the scope, please create a [report](https://huntr.dev/repos/chatwoot/chatwoot/).
+If you are unsure about the scope, please create a [report](https://github.com/chatwoot/chatwoot/security/advisories/new).
 
 
 ## Thanks

VERSION_CWCTL

@@ -1 +1 @@
-3.1.0
+3.2.0

app/builders/v2/reports/timeseries/average_report_builder.rb

@@ -28,7 +28,7 @@ class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::B
   end
 
   def object_scope
-    scope.reporting_events.where(name: event_name, created_at: range)
+    scope.reporting_events.where(name: event_name, created_at: range, account_id: account.id)
   end
 
   def reporting_events

app/controllers/api/v1/accounts/contacts/conversations_controller.rb

@@ -2,7 +2,7 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
   def index
     @conversations = Current.account.conversations.includes(
       :assignee, :contact, :inbox, :taggings
-    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(id: :desc).limit(20)
+    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(last_activity_at: :desc).limit(20)
   end
 
   private

app/controllers/api/v1/accounts/inbox_members_controller.rb

@@ -10,7 +10,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
   def create
     authorize @inbox, :create?
     ActiveRecord::Base.transaction do
-      agents_to_be_added_ids.map { |user_id| @inbox.add_member(user_id) }
+      @inbox.add_members(agents_to_be_added_ids)
     end
     fetch_updated_agents
   end
@@ -24,7 +24,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
   def destroy
     authorize @inbox, :destroy?
     ActiveRecord::Base.transaction do
-      params[:user_ids].map { |user_id| @inbox.remove_member(user_id) }
+      @inbox.remove_members(params[:user_ids])
     end
     head :ok
   end
@@ -41,8 +41,8 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
     # the missing ones are the agents which are to be deleted from the inbox
     # the new ones are the agents which are to be added to the inbox
     ActiveRecord::Base.transaction do
-      agents_to_be_added_ids.each { |user_id| @inbox.add_member(user_id) }
+      @inbox.add_members(agents_to_be_added_ids)
-      agents_to_be_removed_ids.each { |user_id| @inbox.remove_member(user_id) }
+      @inbox.remove_members(agents_to_be_removed_ids)
     end
   end
 

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -1,5 +1,11 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
   before_action :fetch_conversation, only: [:link_issue, :linked_issues]
+  before_action :fetch_hook, only: [:destroy]
+
+  def destroy
+    @hook.destroy!
+    head :ok
+  end
 
   def teams
     teams = linear_processor_service.teams
@@ -90,4 +96,8 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   def permitted_params
     params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
   end
+
+  def fetch_hook
+    @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'linear')
+  end
 end

app/controllers/api/v1/accounts/team_members_controller.rb

@@ -9,14 +9,14 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll
 
   def create
     ActiveRecord::Base.transaction do
-      @team_members = members_to_be_added_ids.map { |user_id| @team.add_member(user_id) }
+      @team_members = @team.add_members(members_to_be_added_ids)
     end
   end
 
   def update
     ActiveRecord::Base.transaction do
-      members_to_be_added_ids.each { |user_id| @team.add_member(user_id) }
+      @team.add_members(members_to_be_added_ids)
-      members_to_be_removed_ids.each { |user_id| @team.remove_member(user_id) }
+      @team.remove_members(members_to_be_removed_ids)
     end
     @team_members = @team.members
     render action: 'create'
@@ -24,7 +24,7 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll
 
   def destroy
     ActiveRecord::Base.transaction do
-      params[:user_ids].map { |user_id| @team.remove_member(user_id) }
+      @team.remove_members(params[:user_ids])
     end
     head :ok
   end

app/controllers/api/v2/accounts/live_reports_controller.rb

@@ -0,0 +1,64 @@
+class Api::V2::Accounts::LiveReportsController < Api::V1::Accounts::BaseController
+  before_action :load_conversations, only: [:conversation_metrics, :grouped_conversation_metrics]
+  before_action :set_group_scope, only: [:grouped_conversation_metrics]
+
+  before_action :check_authorization
+
+  def conversation_metrics
+    render json: {
+      open: @conversations.open.count,
+      unattended: @conversations.open.unattended.count,
+      unassigned: @conversations.open.unassigned.count,
+      pending: @conversations.pending.count
+    }
+  end
+
+  def grouped_conversation_metrics
+    count_by_group = @conversations.open.group(@group_scope).count
+    unattended_by_group = @conversations.open.unattended.group(@group_scope).count
+    unassigned_by_group = @conversations.open.unassigned.group(@group_scope).count
+
+    group_metrics = count_by_group.map do |group_id, count|
+      metric = {
+        open: count,
+        unattended: unattended_by_group[group_id] || 0,
+        unassigned: unassigned_by_group[group_id] || 0
+      }
+      metric[@group_scope] = group_id
+      metric
+    end
+
+    render json: group_metrics
+  end
+
+  private
+
+  def check_authorization
+    authorize :report, :view?
+  end
+
+  def set_group_scope
+    render json: { error: 'invalid group_by' }, status: :unprocessable_entity and return unless %w[
+      team_id
+      assignee_id
+    ].include?(permitted_params[:group_by])
+
+    @group_scope = permitted_params[:group_by]
+  end
+
+  def team
+    return unless permitted_params[:team_id]
+
+    @team ||= Current.account.teams.find(permitted_params[:team_id])
+  end
+
+  def load_conversations
+    scope = Current.account.conversations
+    scope = scope.where(team_id: team.id) if team.present?
+    @conversations = scope
+  end
+
+  def permitted_params
+    params.permit(:team_id, :group_by)
+  end
+end

app/controllers/dashboard_controller.rb

@@ -7,13 +7,17 @@ class DashboardController < ActionController::Base
   around_action :switch_locale
   before_action :ensure_installation_onboarding, only: [:index]
   before_action :render_hc_if_custom_domain, only: [:index]
-
+  before_action :ensure_html_format
   layout 'vueapp'
 
   def index; end
 
   private
 
+  def ensure_html_format
+    head :not_acceptable unless request.format.html?
+  end
+
   def set_global_config
     @global_config = GlobalConfig.get(
       'LOGO', 'LOGO_DARK', 'LOGO_THUMBNAIL',
@@ -32,7 +36,7 @@ class DashboardController < ActionController::Base
       'LOGOUT_REDIRECT_LINK',
       'DISABLE_USER_PROFILE_UPDATE',
       'DEPLOYMENT_ENV',
-      'CSML_EDITOR_HOST'
+      'CSML_EDITOR_HOST', 'INSTALLATION_PRICING_PLAN'
     ).merge(app_config)
   end
 

app/controllers/linear/callbacks_controller.rb

@@ -0,0 +1,73 @@
+class Linear::CallbacksController < ApplicationController
+  include Linear::IntegrationHelper
+
+  def show
+    @response = oauth_client.auth_code.get_token(
+      params[:code],
+      redirect_uri: "#{base_url}/linear/callback"
+    )
+
+    handle_response
+  rescue StandardError => e
+    Rails.logger.error("Linear callback error: #{e.message}")
+    redirect_to linear_redirect_uri
+  end
+
+  private
+
+  def oauth_client
+    app_id = GlobalConfigService.load('LINEAR_CLIENT_ID', nil)
+    app_secret = GlobalConfigService.load('LINEAR_CLIENT_SECRET', nil)
+
+    OAuth2::Client.new(
+      app_id,
+      app_secret,
+      {
+        site: 'https://api.linear.app',
+        token_url: '/oauth/token',
+        authorize_url: '/oauth/authorize'
+      }
+    )
+  end
+
+  def handle_response
+    hook = account.hooks.new(
+      access_token: parsed_body['access_token'],
+      status: 'enabled',
+      app_id: 'linear',
+      settings: {
+        token_type: parsed_body['token_type'],
+        expires_in: parsed_body['expires_in'],
+        scope: parsed_body['scope']
+      }
+    )
+    # You may wonder why we're not handling the refresh token update, since the token will expire only after 10 years, https://github.com/linear/linear/issues/251
+    hook.save!
+    redirect_to linear_redirect_uri
+  rescue StandardError => e
+    Rails.logger.error("Linear callback error: #{e.message}")
+    redirect_to linear_redirect_uri
+  end
+
+  def account
+    @account ||= Account.find(account_id)
+  end
+
+  def account_id
+    return unless params[:state]
+
+    verify_linear_token(params[:state])
+  end
+
+  def linear_redirect_uri
+    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/linear"
+  end
+
+  def parsed_body
+    @parsed_body ||= @response.response.parsed
+  end
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+end

app/controllers/super_admin/app_configs_controller.rb

@@ -39,6 +39,8 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
                          %w[AZURE_APP_ID AZURE_APP_SECRET]
                        when 'email'
                          ['MAILER_INBOUND_EMAIL_DOMAIN']
+                       when 'linear'
+                         %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET]
                        else
                          %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
                        end

app/fields/enterprise/account_limits_field.rb

@@ -2,6 +2,6 @@ require 'administrate/field/base'
 
 class Enterprise::AccountLimitsField < Administrate::Field::Base
   def to_s
-    data.present? ? data.to_json : { agents: nil, inboxes: nil }.to_json
+    data.present? ? data.to_json : { agents: nil, inboxes: nil, captain_responses: nil, captain_documents: nil }.to_json
   end
 end

app/helpers/api/v2/accounts/heatmap_helper.rb

@@ -94,7 +94,8 @@ module Api::V2::Accounts::HeatmapHelper
   end
 
   def since_timestamp(date)
-    (date - 6.days).to_i.to_s
+    number_of_days = params[:days_before].present? ? params[:days_before].to_i.days : 6.days
+    (date - number_of_days).to_i.to_s
   end
 
   def until_timestamp(date)

app/helpers/api/v2/accounts/reports_helper.rb

@@ -1,58 +1,70 @@
 module Api::V2::Accounts::ReportsHelper
   def generate_agents_report
+    reports = V2::Reports::AgentSummaryBuilder.new(
+      account: Current.account,
+      params: build_params(type: :agent)
+    ).build
+
     Current.account.users.map do |agent|
-      agent_report = report_builder({ type: :agent, id: agent.id }).summary
+      report = reports.find { |r| r[:id] == agent.id }
-      [agent.name] + generate_readable_report_metrics(agent_report)
+      [agent.name] + generate_readable_report_metrics(report)
     end
   end
 
   def generate_inboxes_report
+    reports = V2::Reports::InboxSummaryBuilder.new(
+      account: Current.account,
+      params: build_params(type: :inbox)
+    ).build
+
     Current.account.inboxes.map do |inbox|
-      inbox_report = generate_report({ type: :inbox, id: inbox.id })
+      report = reports.find { |r| r[:id] == inbox.id }
-      [inbox.name, inbox.channel&.name] + generate_readable_report_metrics(inbox_report)
+      [inbox.name, inbox.channel&.name] + generate_readable_report_metrics(report)
     end
   end
 
   def generate_teams_report
+    reports = V2::Reports::TeamSummaryBuilder.new(
+      account: Current.account,
+      params: build_params(type: :team)
+    ).build
+
     Current.account.teams.map do |team|
-      team_report = report_builder({ type: :team, id: team.id }).summary
+      report = reports.find { |r| r[:id] == team.id }
-      [team.name] + generate_readable_report_metrics(team_report)
+      [team.name] + generate_readable_report_metrics(report)
     end
   end
 
   def generate_labels_report
     Current.account.labels.map do |label|
-      label_report = generate_report({ type: :label, id: label.id })
+      label_report = report_builder({ type: :label, id: label.id }).short_summary
       [label.title] + generate_readable_report_metrics(label_report)
     end
   end
 
-  def report_builder(report_params)
+  private
-    V2::ReportBuilder.new(
+
-      Current.account,
+  def build_params(base_params)
-      report_params.merge(
+    base_params.merge(
-        {
+      {
-          since: params[:since],
+        since: params[:since],
-          until: params[:until],
+        until: params[:until],
-          business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+        business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-        }
+      }
-      )
     )
   end
 
-  def generate_report(report_params)
+  def report_builder(report_params)
-    report_builder(report_params).short_summary
+    V2::ReportBuilder.new(Current.account, build_params(report_params))
   end
 
-  private
+  def generate_readable_report_metrics(report)
-
-  def generate_readable_report_metrics(report_metric)
     [
-      report_metric[:conversations_count],
+      report[:conversations_count],
-      Reports::TimeFormatPresenter.new(report_metric[:avg_first_response_time]).format,
+      Reports::TimeFormatPresenter.new(report[:avg_first_response_time]).format,
-      Reports::TimeFormatPresenter.new(report_metric[:avg_resolution_time]).format,
+      Reports::TimeFormatPresenter.new(report[:avg_resolution_time]).format,
-      Reports::TimeFormatPresenter.new(report_metric[:reply_time]).format,
+      Reports::TimeFormatPresenter.new(report[:avg_reply_time]).format,
-      report_metric[:resolutions_count]
+      report[:resolved_conversations_count]
     ]
   end
 end

app/helpers/linear/integration_helper.rb

@@ -0,0 +1,47 @@
+module Linear::IntegrationHelper
+  # Generates a signed JWT token for Linear integration
+  #
+  # @param account_id [Integer] The account ID to encode in the token
+  # @return [String, nil] The encoded JWT token or nil if client secret is missing
+  def generate_linear_token(account_id)
+    return if client_secret.blank?
+
+    JWT.encode(token_payload(account_id), client_secret, 'HS256')
+  rescue StandardError => e
+    Rails.logger.error("Failed to generate Linear token: #{e.message}")
+    nil
+  end
+
+  def token_payload(account_id)
+    {
+      sub: account_id,
+      iat: Time.current.to_i
+    }
+  end
+
+  # Verifies and decodes a Linear JWT token
+  #
+  # @param token [String] The JWT token to verify
+  # @return [Integer, nil] The account ID from the token or nil if invalid
+  def verify_linear_token(token)
+    return if token.blank? || client_secret.blank?
+
+    decode_token(token, client_secret)
+  end
+
+  private
+
+  def client_secret
+    @client_secret ||= GlobalConfigService.load('LINEAR_CLIENT_SECRET', nil)
+  end
+
+  def decode_token(token, secret)
+    JWT.decode(token, secret, true, {
+                 algorithm: 'HS256',
+                 verify_expiration: true
+               }).first['sub']
+  rescue StandardError => e
+    Rails.logger.error("Unexpected error verifying Linear token: #{e.message}")
+    nil
+  end
+end

app/helpers/portal_helper.rb

@@ -5,8 +5,7 @@ module PortalHelper
   end
 
   def generate_portal_bg(portal_color, theme)
-    bg_image = theme == 'dark' ? 'hexagon-dark.svg' : 'hexagon-light.svg'
+    generate_portal_bg_color(portal_color, theme)
-    "url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
   end
 
   def generate_gradient_to_bottom(theme)

app/helpers/super_admin/account_features_helper.rb

@@ -6,4 +6,47 @@ module SuperAdmin::AccountFeaturesHelper
   def self.account_premium_features
     account_features.filter { |feature| feature['premium'] }.pluck('name')
   end
+
+  # Returns a hash mapping feature names to their display names
+  def self.feature_display_names
+    account_features.each_with_object({}) do |feature, hash|
+      hash[feature['name']] = feature['display_name']
+    end
+  end
+
+  def self.filter_internal_features(features)
+    return features if GlobalConfig.get_value('DEPLOYMENT_ENV') == 'cloud'
+
+    internal_features = account_features.select { |f| f['chatwoot_internal'] }.pluck('name')
+    features.except(*internal_features)
+  end
+
+  def self.filter_deprecated_features(features)
+    deprecated_features = account_features.select { |f| f['deprecated'] }.pluck('name')
+    features.except(*deprecated_features)
+  end
+
+  def self.sort_and_transform_features(features, display_names)
+    features.sort_by { |key, _| display_names[key] || key }
+            .to_h
+            .transform_keys { |key| [key, display_names[key]] }
+  end
+
+  def self.partition_features(features)
+    filtered = filter_internal_features(features)
+    filtered = filter_deprecated_features(filtered)
+    display_names = feature_display_names
+
+    regular, premium = filtered.partition { |key, _value| account_premium_features.exclude?(key) }
+
+    [
+      sort_and_transform_features(regular, display_names),
+      sort_and_transform_features(premium, display_names)
+    ]
+  end
+
+  def self.filtered_features(features)
+    regular, premium = partition_features(features)
+    regular.merge(premium)
+  end
 end

app/javascript/dashboard/App.vue

@@ -14,6 +14,7 @@ import WootSnackbarBox from './components/SnackbarContainer.vue';
 import { setColorTheme } from './helper/themeHelper';
 import { isOnOnboardingView } from 'v3/helpers/RouteHelper';
 import { useAccount } from 'dashboard/composables/useAccount';
+import { useFontSize } from 'dashboard/composables/useFontSize';
 import {
   registerSubscription,
   verifyServiceWorkerExistence,
@@ -37,8 +38,15 @@ export default {
     const router = useRouter();
     const store = useStore();
     const { accountId } = useAccount();
+    // Use the font size composable (it automatically sets up the watcher)
+    const { currentFontSize } = useFontSize();
 
-    return { router, store, currentAccountId: accountId };
+    return {
+      router,
+      store,
+      currentAccountId: accountId,
+      currentFontSize,
+    };
   },
   data() {
     return {

app/javascript/dashboard/api/captain/bulkActions.js

@@ -0,0 +1,9 @@
+import ApiClient from '../ApiClient';
+
+class CaptainBulkActionsAPI extends ApiClient {
+  constructor() {
+    super('captain/bulk_actions', { accountScoped: true });
+  }
+}
+
+export default new CaptainBulkActionsAPI();

app/javascript/dashboard/api/inbox/conversation.js

@@ -137,6 +137,10 @@ class ConversationApi extends ApiClient {
   requestCopilot(conversationId, body) {
     return axios.post(`${this.url}/${conversationId}/copilot`, body);
   }
+
+  getInboxAssistant(conversationId) {
+    return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
+  }
 }
 
 export default new ConversationApi();

app/javascript/dashboard/api/reports.js

@@ -61,9 +61,9 @@ class ReportsAPI extends ApiClient {
     });
   }
 
-  getConversationTrafficCSV() {
+  getConversationTrafficCSV({ daysBefore = 6 } = {}) {
     return axios.get(`${this.url}/conversation_traffic`, {
-      params: { timezone_offset: getTimeOffset() },
+      params: { timezone_offset: getTimeOffset(), days_before: daysBefore },
     });
   }
 

app/javascript/dashboard/api/search.js

@@ -14,26 +14,29 @@ class SearchAPI extends ApiClient {
     });
   }
 
-  contacts({ q }) {
+  contacts({ q, page = 1 }) {
     return axios.get(`${this.url}/contacts`, {
       params: {
         q,
+        page: page,
       },
     });
   }
 
-  conversations({ q }) {
+  conversations({ q, page = 1 }) {
     return axios.get(`${this.url}/conversations`, {
       params: {
         q,
+        page: page,
       },
     });
   }
 
-  messages({ q }) {
+  messages({ q, page = 1 }) {
     return axios.get(`${this.url}/messages`, {
       params: {
         q,
+        page: page,
       },
     });
   }

app/javascript/dashboard/api/summaryReports.js

@@ -0,0 +1,40 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class SummaryReportsAPI extends ApiClient {
+  constructor() {
+    super('summary_reports', { accountScoped: true, apiVersion: 'v2' });
+  }
+
+  getTeamReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/team`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
+
+  getAgentReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/agent`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
+
+  getInboxReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/inbox`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
+}
+
+export default new SummaryReportsAPI();

app/javascript/dashboard/assets/scss/super_admin/index.scss

@@ -6,3 +6,209 @@
 body {
   font-family: Inter, -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif !important;
 }
+
+@layer base {
+  // FIXME: Use a common color file for all packs
+  // scss-lint:disable PropertySortOrder
+  :root {
+    --slate-1: 252 252 253;
+    --slate-2: 249 249 251;
+    --slate-3: 240 240 243;
+    --slate-4: 232 232 236;
+    --slate-5: 224 225 230;
+    --slate-6: 217 217 224;
+    --slate-7: 205 206 214;
+    --slate-8: 185 187 198;
+    --slate-9: 139 141 152;
+    --slate-10: 128 131 141;
+    --slate-11: 96 100 108;
+    --slate-12: 28 32 36;
+
+    --iris-1: 253 253 255;
+    --iris-2: 248 248 255;
+    --iris-3: 240 241 254;
+    --iris-4: 230 231 255;
+    --iris-5: 218 220 255;
+    --iris-6: 203 205 255;
+    --iris-7: 184 186 248;
+    --iris-8: 155 158 240;
+    --iris-9: 91 91 214;
+    --iris-10: 81 81 205;
+    --iris-11: 87 83 198;
+    --iris-12: 39 41 98;
+
+    --ruby-1: 255 252 253;
+    --ruby-2: 255 247 248;
+    --ruby-3: 254 234 237;
+    --ruby-4: 255 220 225;
+    --ruby-5: 255 206 214;
+    --ruby-6: 248 191 200;
+    --ruby-7: 239 172 184;
+    --ruby-8: 229 146 163;
+    --ruby-9: 229 70 102;
+    --ruby-10: 220 59 93;
+    --ruby-11: 202 36 77;
+    --ruby-12: 100 23 43;
+
+    --amber-1: 254 253 251;
+    --amber-2: 254 251 233;
+    --amber-3: 255 247 194;
+    --amber-4: 255 238 156;
+    --amber-5: 251 229 119;
+    --amber-6: 243 214 115;
+    --amber-7: 233 193 98;
+    --amber-8: 226 163 54;
+    --amber-9: 255 197 61;
+    --amber-10: 255 186 24;
+    --amber-11: 171 100 0;
+    --amber-12: 79 52 34;
+
+    --teal-1: 250 254 253;
+    --teal-2: 243 251 249;
+    --teal-3: 224 248 243;
+    --teal-4: 204 243 234;
+    --teal-5: 184 234 224;
+    --teal-6: 161 222 210;
+    --teal-7: 131 205 193;
+    --teal-8: 83 185 171;
+    --teal-9: 18 165 148;
+    --teal-10: 13 155 138;
+    --teal-11: 0 133 115;
+    --teal-12: 13 61 56;
+
+    --gray-1: 252 252 252;
+    --gray-2: 249 249 249;
+    --gray-3: 240 240 240;
+    --gray-4: 232 232 232;
+    --gray-5: 224 224 224;
+    --gray-6: 217 217 217;
+    --gray-7: 206 206 206;
+    --gray-8: 187 187 187;
+    --gray-9: 141 141 141;
+    --gray-10: 131 131 131;
+    --gray-11: 100 100 100;
+    --gray-12: 32 32 32;
+
+    --background-color: 253 253 253;
+    --text-blue: 8 109 224;
+    --border-container: 236 236 236;
+    --border-strong: 235 235 235;
+    --border-weak: 234 234 234;
+    --solid-1: 255 255 255;
+    --solid-2: 255 255 255;
+    --solid-3: 255 255 255;
+    --solid-active: 255 255 255;
+    --solid-amber: 252 232 193;
+    --solid-blue: 218 236 255;
+    --solid-iris: 230 231 255;
+
+    --alpha-1: 67, 67, 67, 0.06;
+    --alpha-2: 201, 202, 207, 0.15;
+    --alpha-3: 255, 255, 255, 0.96;
+    --black-alpha-1: 0, 0, 0, 0.12;
+    --black-alpha-2: 0, 0, 0, 0.04;
+    --border-blue: 39, 129, 246, 0.5;
+    --white-alpha: 255, 255, 255, 0.8;
+  }
+
+  .dark {
+    --slate-1: 17 17 19;
+    --slate-2: 24 25 27;
+    --slate-3: 33 34 37;
+    --slate-4: 39 42 45;
+    --slate-5: 46 49 53;
+    --slate-6: 54 58 63;
+    --slate-7: 67 72 78;
+    --slate-8: 90 97 105;
+    --slate-9: 105 110 119;
+    --slate-10: 119 123 132;
+    --slate-11: 176 180 186;
+    --slate-12: 237 238 240;
+
+    --iris-1: 19 19 30;
+    --iris-2: 23 22 37;
+    --iris-3: 32 34 72;
+    --iris-4: 38 42 101;
+    --iris-5: 48 51 116;
+    --iris-6: 61 62 130;
+    --iris-7: 74 74 149;
+    --iris-8: 89 88 177;
+    --iris-9: 91 91 214;
+    --iris-10: 84 114 228;
+    --iris-11: 158 177 255;
+    --iris-12: 224 223 254;
+
+    --ruby-1: 25 17 19;
+    --ruby-2: 30 21 23;
+    --ruby-3: 58 20 30;
+    --ruby-4: 78 19 37;
+    --ruby-5: 94 26 46;
+    --ruby-6: 111 37 57;
+    --ruby-7: 136 52 71;
+    --ruby-8: 179 68 90;
+    --ruby-9: 229 70 102;
+    --ruby-10: 236 90 114;
+    --ruby-11: 255 148 157;
+    --ruby-12: 254 210 225;
+
+    --amber-1: 22 18 12;
+    --amber-2: 29 24 15;
+    --amber-3: 48 32 8;
+    --amber-4: 63 39 0;
+    --amber-5: 77 48 0;
+    --amber-6: 92 61 5;
+    --amber-7: 113 79 25;
+    --amber-8: 143 100 36;
+    --amber-9: 255 197 61;
+    --amber-10: 255 214 10;
+    --amber-11: 255 202 22;
+    --amber-12: 255 231 179;
+
+    --teal-1: 13 21 20;
+    --teal-2: 17 28 27;
+    --teal-3: 13 45 42;
+    --teal-4: 2 59 55;
+    --teal-5: 8 72 67;
+    --teal-6: 20 87 80;
+    --teal-7: 28 105 97;
+    --teal-8: 32 126 115;
+    --teal-9: 18 165 148;
+    --teal-10: 14 179 158;
+    --teal-11: 11 216 182;
+    --teal-12: 173 240 221;
+
+    --gray-1: 17 17 17;
+    --gray-2: 25 25 25;
+    --gray-3: 34 34 34;
+    --gray-4: 42 42 42;
+    --gray-5: 49 49 49;
+    --gray-6: 58 58 58;
+    --gray-7: 72 72 72;
+    --gray-8: 96 96 96;
+    --gray-9: 110 110 110;
+    --gray-10: 123 123 123;
+    --gray-11: 180 180 180;
+    --gray-12: 238 238 238;
+
+    --background-color: 18 18 19;
+    --border-strong: 52 52 52;
+    --border-weak: 38 38 42;
+    --solid-1: 23 23 26;
+    --solid-2: 29 30 36;
+    --solid-3: 44 45 54;
+    --solid-active: 53 57 66;
+    --solid-amber: 42 37 30;
+    --solid-blue: 16 49 91;
+    --solid-iris: 38 42 101;
+    --text-blue: 126 182 255;
+
+    --alpha-1: 36, 36, 36, 0.8;
+    --alpha-2: 139, 147, 182, 0.15;
+    --alpha-3: 36, 38, 45, 0.9;
+    --black-alpha-1: 0, 0, 0, 0.3;
+    --black-alpha-2: 0, 0, 0, 0.2;
+    --border-blue: 39, 129, 246, 0.5;
+    --border-container: 236, 236, 236, 0;
+    --white-alpha: 255, 255, 255, 0.1;
+  }
+}

app/javascript/dashboard/assets/scss/widgets/_base.scss

@@ -82,7 +82,7 @@ input[type='url']:not(.reset-base) {
 }
 
 input[type='file'] {
-  @apply bg-white dark:bg-slate-800 leading-[1.15] mb-4;
+  @apply bg-white dark:bg-n-solid-1 leading-[1.15] mb-4;
 }
 
 // Select
@@ -141,11 +141,16 @@ code {
   @apply text-xs border-0;
 
   &.hljs {
-    @apply bg-slate-50 dark:bg-slate-700 text-slate-800 dark:text-slate-50 rounded-lg p-5;
+    @apply bg-n-slate-3 dark:bg-n-solid-3 text-slate-800 dark:text-slate-50 rounded-lg p-5;
 
     .hljs-number,
     .hljs-string {
       @apply text-red-800 dark:text-red-400;
     }
+
+    .hljs-name,
+    .hljs-tag {
+      @apply text-n-slate-11;
+    }
   }
 }

app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue

@@ -98,7 +98,7 @@ const inboxIcon = computed(() => {
         </span>
       </div>
       <div
-        v-dompurify-html="formatMessage(message)"
+        v-dompurify-html="formatMessage(message, false, false, false)"
         class="text-sm text-n-slate-11 line-clamp-1 [&>p]:mb-0 h-6"
       />
       <div class="flex items-center w-full h-6 gap-2 overflow-hidden">

app/javascript/dashboard/components-next/Campaigns/CampaignLayout.vue

@@ -22,7 +22,7 @@ const handleButtonClick = () => {
 <template>
   <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
     <header class="sticky top-0 z-10 px-6 lg:px-0">
-      <div class="w-full max-w-[960px] mx-auto">
+      <div class="w-full max-w-[60rem] mx-auto">
         <div class="flex items-center justify-between w-full h-20 gap-2">
           <span class="text-xl font-medium text-n-slate-12">
             {{ headerTitle }}
@@ -44,7 +44,7 @@ const handleButtonClick = () => {
       </div>
     </header>
     <main class="flex-1 px-6 overflow-y-auto lg:px-0">
-      <div class="w-full max-w-[960px] mx-auto py-4">
+      <div class="w-full max-w-[60rem] mx-auto py-4">
         <slot name="default" />
       </div>
     </main>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignDialog.vue

@@ -21,11 +21,11 @@ const addCampaign = async campaignDetails => {
       type: CAMPAIGN_TYPES.ONGOING,
     });
 
-    useAlert(t('CAMPAIGN.SMS.CREATE.FORM.API.SUCCESS_MESSAGE'));
+    useAlert(t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.API.SUCCESS_MESSAGE'));
   } catch (error) {
     const errorMessage =
       error?.response?.message ||
-      t('CAMPAIGN.SMS.CREATE.FORM.API.ERROR_MESSAGE');
+      t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.API.ERROR_MESSAGE');
     useAlert(errorMessage);
   }
 };
@@ -40,7 +40,7 @@ const handleSubmit = campaignDetails => {
 
 <template>
   <div
-    class="w-[400px] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6 max-h-[85vh] overflow-y-auto"
+    class="w-[25rem] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6 max-h-[85vh] overflow-y-auto"
   >
     <h3 class="text-base font-medium text-slate-900 dark:text-slate-50">
       {{ t(`CAMPAIGN.LIVE_CHAT.CREATE.TITLE`) }}

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignDialog.vue

@@ -39,7 +39,7 @@ const handleClose = () => emit('close');
 
 <template>
   <div
-    class="w-[400px] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6"
+    class="w-[25rem] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6"
   >
     <h3 class="text-base font-medium text-slate-900 dark:text-slate-50">
       {{ t(`CAMPAIGN.SMS.CREATE.TITLE`) }}

app/javascript/dashboard/components-next/CardLayout.vue

@@ -4,6 +4,10 @@ defineProps({
     type: String,
     default: 'col',
   },
+  selectable: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const emit = defineEmits(['click']);
@@ -18,10 +22,11 @@ const handleClick = () => {
     class="flex flex-col w-full shadow outline-1 outline outline-n-container group/cardLayout rounded-2xl bg-n-solid-2"
   >
     <div
-      class="flex w-full gap-3 px-6 py-5"
+      class="flex w-full gap-3 py-5"
-      :class="
+      :class="[
-        layout === 'col' ? 'flex-col' : 'flex-row justify-between items-center'
+        layout === 'col' ? 'flex-col' : 'flex-row justify-between items-center',
-      "
+        selectable ? 'px-10 py-6' : 'px-6',
+      ]"
       @click="handleClick"
     >
       <slot />

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -8,17 +8,17 @@ import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
 
 const props = defineProps({
-  buttonLabel: {
-    type: String,
-    default: '',
-  },
   selectedContact: {
     type: Object,
     default: () => ({}),
   },
+  isUpdating: {
+    type: Boolean,
+    default: false,
+  },
 });
 
-const emit = defineEmits(['goToContactsList']);
+const emit = defineEmits(['goToContactsList', 'toggleBlock']);
 
 const { t } = useI18n();
 const slots = useSlots();
@@ -45,9 +45,17 @@ const breadcrumbItems = computed(() => {
   return items;
 });
 
+const isContactBlocked = computed(() => {
+  return props.selectedContact?.blocked;
+});
+
 const handleBreadcrumbClick = () => {
   emit('goToContactsList');
 };
+
+const toggleBlock = () => {
+  emit('toggleBlock', isContactBlocked.value);
+};
 </script>
 
 <template>
@@ -57,23 +65,41 @@ const handleBreadcrumbClick = () => {
     <div
       class="flex flex-col w-full h-full transition-all duration-300 ltr:2xl:ml-56 rtl:2xl:mr-56"
     >
-      <header class="sticky top-0 z-10 px-6 xl:px-0">
+      <header class="sticky top-0 z-10 px-6 3xl:px-0">
-        <div class="w-full mx-auto max-w-[650px]">
+        <div class="w-full mx-auto max-w-[40.625rem]">
           <div class="flex items-center justify-between w-full h-20 gap-2">
             <Breadcrumb
               :items="breadcrumbItems"
               @click="handleBreadcrumbClick"
             />
-            <ComposeConversation :contact-id="contactId">
+            <div class="flex items-center gap-2">
-              <template #trigger="{ toggle }">
+              <Button
-                <Button :label="buttonLabel" size="sm" @click="toggle" />
+                :label="
-              </template>
+                  !isContactBlocked
-            </ComposeConversation>
+                    ? $t('CONTACTS_LAYOUT.HEADER.BLOCK_CONTACT')
+                    : $t('CONTACTS_LAYOUT.HEADER.UNBLOCK_CONTACT')
+                "
+                size="sm"
+                slate
+                :is-loading="isUpdating"
+                :disabled="isUpdating"
+                @click="toggleBlock"
+              />
+              <ComposeConversation :contact-id="contactId">
+                <template #trigger="{ toggle }">
+                  <Button
+                    :label="$t('CONTACTS_LAYOUT.HEADER.SEND_MESSAGE')"
+                    size="sm"
+                    @click="toggle"
+                  />
+                </template>
+              </ComposeConversation>
+            </div>
           </div>
         </div>
       </header>
-      <main class="flex-1 px-6 overflow-y-auto xl:px-px">
+      <main class="flex-1 px-6 overflow-y-auto 3xl:px-px">
-        <div class="w-full py-4 mx-auto max-w-[650px]">
+        <div class="w-full py-4 mx-auto max-w-[40.625rem]">
           <slot name="default" />
         </div>
       </main>
@@ -81,7 +107,7 @@ const handleBreadcrumbClick = () => {
 
     <div
       v-if="slots.sidebar"
-      class="overflow-y-auto justify-end min-w-[200px] w-full py-6 max-w-[440px] border-l border-n-weak bg-n-solid-2"
+      class="overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
     >
       <slot name="sidebar" />
     </div>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactMergeForm.vue

@@ -50,6 +50,7 @@ const { t } = useI18n();
       </div>
       <ComboBox
         id="inbox"
+        use-api-results
         :model-value="primaryContactId"
         :options="primaryContactList"
         :empty-state="

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue

@@ -1,7 +1,7 @@
 <script setup>
 import { computed, reactive, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { required, email, minLength } from '@vuelidate/validators';
+import { required, email } from '@vuelidate/validators';
 import { useVuelidate } from '@vuelidate/core';
 import { splitName } from '@chatwoot/utils';
 import countries from 'shared/constants/countries.js';
@@ -35,7 +35,7 @@ const FORM_CONFIG = {
   EMAIL_ADDRESS: { field: 'email' },
   PHONE_NUMBER: { field: 'phoneNumber' },
   CITY: { field: 'additionalAttributes.city' },
-  COUNTRY: { field: 'additionalAttributes.country' },
+  COUNTRY: { field: 'additionalAttributes.countryCode' },
   BIO: { field: 'additionalAttributes.description' },
   COMPANY_NAME: { field: 'additionalAttributes.companyName' },
 };
@@ -74,7 +74,7 @@ const defaultState = {
 const state = reactive({ ...defaultState });
 
 const validationRules = {
-  firstName: { required, minLength: minLength(2) },
+  firstName: { required },
   email: { email },
 };
 
@@ -123,7 +123,7 @@ const prepareStateBasedOnProps = () => {
 };
 
 const countryOptions = computed(() =>
-  countries.map(({ name }) => ({ label: name, value: name }))
+  countries.map(({ name, id }) => ({ label: name, value: id }))
 );
 
 const editDetailsForm = computed(() =>
@@ -205,8 +205,8 @@ const getMessageType = key => {
 };
 
 const handleCountrySelection = value => {
-  const selectedCountry = countries.find(option => option.name === value);
+  const selectedCountry = countries.find(option => option.id === value);
-  state.additionalAttributes.countryCode = selectedCountry?.id || '';
+  state.additionalAttributes.country = selectedCountry?.name || '';
   emit('update', state);
 };
 
@@ -242,7 +242,7 @@ defineExpose({
         <template v-for="item in editDetailsForm" :key="item.key">
           <ComboBox
             v-if="item.key === 'COUNTRY'"
-            v-model="state.additionalAttributes.country"
+            v-model="state.additionalAttributes.countryCode"
             :options="countryOptions"
             :placeholder="item.placeholder"
             class="[&>div>button]:h-8"

app/javascript/dashboard/components-next/Contacts/ContactsForm/CreateNewContactDialog.vue

@@ -59,6 +59,7 @@ defineExpose({ dialogRef, contactsFormRef, onSuccess });
             t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.SAVE_CONTACT')
           "
           color="blue"
+          :disabled="contactsFormRef?.isFormInvalid"
           :is-loading="isCreatingContact"
           @click="handleDialogConfirm"
         />

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue

@@ -60,7 +60,7 @@ const emit = defineEmits([
 <template>
   <header class="sticky top-0 z-10">
     <div
-      class="flex items-center justify-between w-full h-20 px-6 gap-2 mx-auto max-w-[960px]"
+      class="flex items-center justify-between w-full h-20 px-6 gap-2 mx-auto max-w-[60rem]"
     >
       <span class="text-xl font-medium truncate text-n-slate-12">
         {{ headerTitle }}

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactsActiveFiltersPreview.vue

@@ -62,7 +62,7 @@ const activeFilterQueryData = computed(() => {
       t('CONTACTS_LAYOUT.FILTER.ACTIVE_FILTERS.CLEAR_FILTERS')
     "
     :show-clear-button="!hasActiveSegments"
-    class="max-w-[960px] px-6"
+    class="max-w-[60rem] px-6"
     @open-filter="emit('openFilter')"
     @clear-filters="emit('clearFilters')"
   />

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -72,7 +72,7 @@ const openFilter = () => {
         @clear-filters="emit('clearFilters')"
       />
       <main class="flex-1 overflow-y-auto">
-        <div class="w-full mx-auto max-w-[960px]">
+        <div class="w-full mx-auto max-w-[60rem]">
           <ContactsActiveFiltersPreview
             v-if="
               (hasAppliedFilters || !isNotSegmentView) &&

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactCustomAttributes.vue

@@ -2,6 +2,7 @@
 import { ref, computed } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useMapGetter } from 'dashboard/composables/store';
+import { useUISettings } from 'dashboard/composables/useUISettings';
 
 import ContactCustomAttributeItem from 'dashboard/components-next/Contacts/ContactsSidebar/ContactCustomAttributeItem.vue';
 
@@ -14,6 +15,8 @@ const props = defineProps({
 
 const { t } = useI18n();
 
+const { uiSettings } = useUISettings();
+
 const searchQuery = ref('');
 
 const contactAttributes = useMapGetter('attributes/getContactAttributes') || [];
@@ -46,20 +49,49 @@ const processContactAttributes = (
   }, []);
 };
 
+const sortAttributesOrder = computed(
+  () =>
+    uiSettings.value.conversation_elements_order_conversation_contact_panel ??
+    []
+);
+
+const sortByUISettings = attributes => {
+  // Get saved order from UI settings
+  // Same as conversation panel contact attribute order
+  const order = sortAttributesOrder.value;
+
+  // If no order defined, return original array
+  if (!order?.length) return attributes;
+
+  const orderMap = new Map(order.map((key, index) => [key, index]));
+
+  // Sort attributes based on their position in saved order
+  return [...attributes].sort((a, b) => {
+    // Get positions, use Infinity if not found in order (pushes to end)
+    const aPos = orderMap.get(a.attributeKey) ?? Infinity;
+    const bPos = orderMap.get(b.attributeKey) ?? Infinity;
+    return aPos - bPos;
+  });
+};
+
 const usedAttributes = computed(() => {
-  return processContactAttributes(
+  const attributes = processContactAttributes(
     contactAttributes.value,
     props.selectedContact?.customAttributes,
     (key, custom) => key in custom
   );
+
+  return sortByUISettings(attributes);
 });
 
 const unusedAttributes = computed(() => {
-  return processContactAttributes(
+  const attributes = processContactAttributes(
     contactAttributes.value,
     props.selectedContact?.customAttributes,
     (key, custom) => !(key in custom)
   );
+
+  return sortByUISettings(attributes);
 });
 
 const filteredUnusedAttributes = computed(() => {

app/javascript/dashboard/components-next/EmptyStateLayout.vue

@@ -1,4 +1,6 @@
 <script setup>
+import Policy from 'dashboard/components/policy.vue';
+
 defineProps({
   title: {
     type: String,
@@ -8,6 +10,10 @@ defineProps({
     type: String,
     required: true,
   },
+  actionPerms: {
+    type: Array,
+    default: () => [],
+  },
 });
 </script>
 
@@ -16,7 +22,7 @@ defineProps({
     class="relative flex flex-col items-center justify-center w-full h-full overflow-hidden"
   >
     <div
-      class="relative w-full max-w-[940px] mx-auto overflow-hidden h-full max-h-[448px]"
+      class="relative w-full max-w-[60rem] mx-auto overflow-hidden h-full max-h-[28rem]"
     >
       <div
         class="w-full h-full space-y-4 overflow-y-hidden opacity-50 pointer-events-none"
@@ -39,7 +45,9 @@ defineProps({
               {{ subtitle }}
             </p>
           </div>
-          <slot name="actions" />
+          <Policy :permissions="actionPerms">
+            <slot name="actions" />
+          </Policy>
         </div>
       </div>
     </div>

app/javascript/dashboard/components-next/HelpCenter/HelpCenterLayout.vue

@@ -60,7 +60,7 @@ const togglePortalSwitcher = () => {
 <template>
   <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
     <header class="sticky top-0 z-10 px-6 pb-3 lg:px-0">
-      <div class="w-full max-w-[960px] mx-auto">
+      <div class="w-full max-w-[60rem] mx-auto lg:px-6">
         <div
           v-if="showHeaderTitle"
           class="flex items-center justify-start h-20 gap-2"
@@ -96,7 +96,7 @@ const togglePortalSwitcher = () => {
       </div>
     </header>
     <main class="flex-1 px-6 overflow-y-auto lg:px-0">
-      <div class="w-full max-w-[960px] mx-auto py-3">
+      <div class="w-full max-w-[60rem] mx-auto py-3 lg:px-6">
         <slot name="content" />
       </div>
     </main>

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue

@@ -36,6 +36,8 @@ const emit = defineEmits([
 
 const { t } = useI18n();
 
+const isNewArticle = computed(() => !props.article?.id);
+
 const saveAndSync = value => {
   emit('saveArticle', value);
 };
@@ -52,21 +54,32 @@ const quickSave = debounce(
 // 2.5 seconds is enough to know that the user has stopped typing and is taking a pause
 // so we can save the data to the backend and retrieve the updated data
 // this will update the local state with response data
+// Only use to save for existing articles
 const saveAndSyncDebounced = debounce(saveAndSync, 2500, false);
 
+// Debounced save for new articles
+const quickSaveNewArticle = debounce(saveAndSync, 400, false);
+
+const handleSave = value => {
+  if (isNewArticle.value) {
+    quickSaveNewArticle(value);
+  } else {
+    quickSave(value);
+    saveAndSyncDebounced(value);
+  }
+};
+
 const articleTitle = computed({
   get: () => props.article.title,
   set: value => {
-    quickSave({ title: value });
+    handleSave({ title: value });
-    saveAndSyncDebounced({ title: value });
   },
 });
 
 const articleContent = computed({
   get: () => props.article.content,
   set: content => {
-    quickSave({ content });
+    handleSave({ content });
-    saveAndSyncDebounced({ content });
   },
 });
 

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorControls.vue

@@ -200,7 +200,8 @@ onMounted(() => {
         <DropdownMenu
           v-if="openAgentsList && hasAgentList"
           :menu-items="agentList"
-          class="z-[100] w-48 mt-2 overflow-y-auto ltr:left-0 rtl:right-0 top-full max-h-52"
+          show-search
+          class="z-[100] w-48 mt-2 overflow-y-auto ltr:left-0 rtl:right-0 top-full max-h-60"
           @action="handleArticleAction"
         />
       </OnClickOutside>
@@ -231,7 +232,8 @@ onMounted(() => {
         <DropdownMenu
           v-if="openCategoryList && hasCategoryMenuItems"
           :menu-items="categoryList"
-          class="w-48 mt-2 z-[100] overflow-y-auto left-0 top-full max-h-52"
+          show-search
+          class="w-48 mt-2 z-[100] overflow-y-auto left-0 top-full max-h-60"
           @action="handleArticleAction"
         />
       </OnClickOutside>

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorProperties.vue

@@ -52,7 +52,7 @@ onMounted(() => {
 
 <template>
   <div
-    class="flex flex-col absolute w-[400px] bg-n-alpha-3 outline outline-1 outline-n-container backdrop-blur-[100px] shadow-lg gap-6 rounded-xl p-6"
+    class="flex flex-col absolute w-[25rem] bg-n-alpha-3 outline outline-1 outline-n-container backdrop-blur-[100px] shadow-lg gap-6 rounded-xl p-6"
   >
     <div class="flex items-center justify-between">
       <h3>
@@ -75,7 +75,7 @@ onMounted(() => {
       <div>
         <div class="flex justify-between w-full gap-4 py-2">
           <label
-            class="text-sm font-medium whitespace-nowrap min-w-[100px] text-slate-900 dark:text-slate-50"
+            class="text-sm font-medium whitespace-nowrap min-w-[6.25rem] text-slate-900 dark:text-slate-50"
           >
             {{
               t(
@@ -90,9 +90,9 @@ onMounted(() => {
                 'HELP_CENTER.EDIT_ARTICLE_PAGE.ARTICLE_PROPERTIES.META_DESCRIPTION_PLACEHOLDER'
               )
             "
-            class="w-[220px]"
+            class="w-[13.75rem]"
             custom-text-area-wrapper-class="!p-0 !border-0 !rounded-none !bg-transparent transition-none"
-            custom-text-area-class="max-h-[150px]"
+            custom-text-area-class="max-h-[9.375rem]"
             auto-height
             min-height="3rem"
           />
@@ -108,12 +108,12 @@ onMounted(() => {
             :label="
               t('HELP_CENTER.EDIT_ARTICLE_PAGE.ARTICLE_PROPERTIES.META_TITLE')
             "
-            custom-label-class="min-w-[120px]"
+            custom-label-class="min-w-[7.5rem]"
           />
         </div>
         <div class="flex justify-between w-full gap-3 py-2">
           <label
-            class="text-sm font-medium whitespace-nowrap min-w-[120px] text-slate-900 dark:text-slate-50"
+            class="text-sm font-medium whitespace-nowrap min-w-[7.5rem] text-slate-900 dark:text-slate-50"
           >
             {{
               t('HELP_CENTER.EDIT_ARTICLE_PAGE.ARTICLE_PROPERTIES.META_TAGS')
@@ -126,7 +126,7 @@ onMounted(() => {
                 'HELP_CENTER.EDIT_ARTICLE_PAGE.ARTICLE_PROPERTIES.META_TAGS_PLACEHOLDER'
               )
             "
-            class="w-[224px]"
+            class="w-[14rem]"
           />
         </div>
       </div>

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticleHeaderControls.vue

@@ -3,6 +3,7 @@ import { ref, computed } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useRoute } from 'vue-router';
 import { OnClickOutside } from '@vueuse/components';
+import { useUISettings } from 'dashboard/composables/useUISettings';
 import {
   ARTICLE_TABS,
   CATEGORY_ALL,
@@ -37,6 +38,7 @@ const emit = defineEmits([
 
 const route = useRoute();
 const { t } = useI18n();
+const { updateUISettings } = useUISettings();
 
 const isCategoryMenuOpen = ref(false);
 const isLocaleMenuOpen = ref(false);
@@ -111,13 +113,12 @@ const localeMenuItems = computed(() => {
   }));
 });
 
-const hasMoreThanOneLocaleMenuItems = computed(() => {
-  return localeMenuItems.value?.length > 1;
-});
-
 const handleLocaleAction = ({ value }) => {
   emit('localeChange', value);
   isLocaleMenuOpen.value = false;
+  updateUISettings({
+    last_active_locale_code: value,
+  });
 };
 
 const handleCategoryAction = ({ value }) => {
@@ -143,7 +144,7 @@ const handleTabChange = value => {
     />
     <div class="flex items-start justify-between w-full gap-2">
       <div class="flex items-center gap-2">
-        <div v-if="hasMoreThanOneLocaleMenuItems" class="relative group">
+        <div class="relative group">
           <OnClickOutside @trigger="isLocaleMenuOpen = false">
             <Button
               :label="activeLocaleName"
@@ -157,6 +158,7 @@ const handleTabChange = value => {
             <DropdownMenu
               v-if="isLocaleMenuOpen"
               :menu-items="localeMenuItems"
+              show-search
               class="left-0 w-40 max-w-[300px] mt-2 overflow-y-auto xl:right-0 top-full max-h-60"
               @action="handleLocaleAction"
             />
@@ -177,6 +179,7 @@ const handleTabChange = value => {
             <DropdownMenu
               v-if="isCategoryMenuOpen"
               :menu-items="categoryMenuItems"
+              show-search
               class="left-0 w-48 mt-2 overflow-y-auto xl:right-0 top-full max-h-60"
               @action="handleCategoryAction"
             />

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticleList.vue

@@ -99,11 +99,19 @@ const getStatusMessage = (status, isSuccess) => {
     : '';
 };
 
-const updateMeta = () => {
+const updatePortalMeta = () => {
   const { portalSlug, locale } = route.params;
   return store.dispatch('portals/show', { portalSlug, locale });
 };
 
+const updateArticlesMeta = () => {
+  const { portalSlug, locale } = route.params;
+  return store.dispatch('articles/updateArticleMeta', {
+    portalSlug,
+    locale,
+  });
+};
+
 const handleArticleAction = async (action, { status, id }) => {
   const { portalSlug } = route.params;
   try {
@@ -127,7 +135,8 @@ const handleArticleAction = async (action, { status, id }) => {
         useTrack(PORTALS_EVENTS.PUBLISH_ARTICLE);
       }
     }
-    await updateMeta();
+    await updateArticlesMeta();
+    await updatePortalMeta();
   } catch (error) {
     const errorMessage =
       error?.message ||

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticlesPage.vue

@@ -91,10 +91,7 @@ const articlesCount = computed(() => {
 });
 
 const showArticleHeaderControls = computed(
-  () =>
+  () => !props.isCategoryArticles && !isSwitchingPortal.value
-    !hasNoArticlesInPortal.value &&
-    !props.isCategoryArticles &&
-    !isSwitchingPortal.value
 );
 
 const showCategoryHeaderControls = computed(

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryDialog.vue

@@ -90,7 +90,7 @@ const handleCategory = async formData => {
 
 <template>
   <div
-    class="w-[400px] absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6"
+    class="w-[25rem] absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6"
   >
     <h3 class="text-base font-medium text-slate-900 dark:text-slate-50">
       {{

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryForm.vue

@@ -201,7 +201,7 @@ defineExpose({ state, isSubmitDisabled });
                 color="slate"
                 size="sm"
                 :icon="!state.icon ? 'i-lucide-smile-plus' : ''"
-                class="!h-[38px] !w-[38px] absolute top-[31px] !outline-none !rounded-[7px] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
+                class="!h-[2.4rem] !w-[2.375rem] absolute top-[1.94rem] !outline-none !rounded-[0.438rem] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
                 @click="isEmojiPickerOpen = !isEmojiPickerOpen"
               />
               <EmojiInput

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryHeaderControls.vue

@@ -141,6 +141,7 @@ const handleBreadcrumbClick = () => {
           <DropdownMenu
             v-if="isLocaleMenuOpen"
             :menu-items="localeMenuItems"
+            show-search
             class="left-0 w-40 mt-2 overflow-y-auto xl:right-0 top-full max-h-60"
             @action="handleLocaleAction"
           />

app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/AddLocaleDialog.vue

@@ -49,8 +49,11 @@ const onCreate = async () => {
 
   try {
     await store.dispatch('portals/update', {
-      portalSlug: props.portal.slug,
+      portalSlug: props.portal?.slug,
-      config: { allowed_locales: updatedLocales },
+      config: {
+        allowed_locales: updatedLocales,
+        default_locale: props.portal?.meta?.default_locale,
+      },
     });
 
     useTrack(PORTALS_EVENTS.CREATE_LOCALE, {

app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocaleList.vue

@@ -2,6 +2,7 @@
 import LocaleCard from 'dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue';
 import { useStore } from 'dashboard/composables/store';
 import { useAlert, useTrack } from 'dashboard/composables';
+import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useI18n } from 'vue-i18n';
 import { useRoute } from 'vue-router';
 import { PORTALS_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
@@ -20,6 +21,7 @@ const props = defineProps({
 const store = useStore();
 const { t } = useI18n();
 const route = useRoute();
+const { uiSettings, updateUISettings } = useUISettings();
 
 const isLocaleDefault = code => {
   return props.portal?.meta?.default_locale === code;
@@ -56,26 +58,40 @@ const changeDefaultLocale = ({ localeCode }) => {
     defaultLocale: localeCode,
     messageKey: 'CHANGE_DEFAULT_LOCALE',
   });
-
   useTrack(PORTALS_EVENTS.SET_DEFAULT_LOCALE, {
     newLocale: localeCode,
     from: route.name,
   });
 };
 
-const deletePortalLocale = ({ localeCode }) => {
+const updateLastActivePortal = async localeCode => {
+  const { last_active_locale_code: lastActiveLocaleCode } =
+    uiSettings.value || {};
+  const defaultLocale = props.portal.meta.default_locale;
+
+  // Update UI settings only if deleting locale matches the last active locale in UI settings.
+  if (localeCode === lastActiveLocaleCode) {
+    await updateUISettings({
+      last_active_locale_code: defaultLocale,
+    });
+  }
+};
+
+const deletePortalLocale = async ({ localeCode }) => {
   const updatedLocales = props.locales
     .filter(locale => locale.code !== localeCode)
     .map(locale => locale.code);
 
   const defaultLocale = props.portal.meta.default_locale;
 
-  updatePortalLocales({
+  await updatePortalLocales({
     newAllowedLocales: updatedLocales,
     defaultLocale,
     messageKey: 'DELETE_LOCALE',
   });
 
+  await updateLastActivePortal(localeCode);
+
   useTrack(PORTALS_EVENTS.DELETE_LOCALE, {
     deletedLocale: localeCode,
     from: route.name,

app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalSettings.vue

@@ -74,7 +74,7 @@ const handleDeletePortal = () => {
       </div>
       <div
         v-else-if="activePortal"
-        class="flex flex-col w-full gap-4 max-w-[640px] pb-8"
+        class="flex flex-col w-full gap-4 max-w-[40rem] pb-8"
       >
         <PortalBaseSettings
           :active-portal="activePortal"

app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/PortalSwitcher.vue

@@ -92,7 +92,7 @@ const redirectToPortalHomePage = () => {
 
 <template>
   <div
-    class="pt-5 pb-3 bg-n-alpha-3 backdrop-blur-[100px] outline outline-n-container outline-1 z-50 absolute w-[440px] rounded-xl shadow-md flex flex-col gap-4"
+    class="pt-5 pb-3 bg-n-alpha-3 backdrop-blur-[100px] outline outline-n-container outline-1 z-50 absolute w-[27.5rem] rounded-xl shadow-md flex flex-col gap-4"
   >
     <div
       class="flex items-center justify-between gap-4 px-6 pb-3 border-b border-n-alpha-2"

app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue

@@ -13,6 +13,7 @@ import {
   createNewContact,
   fetchContactableInboxes,
   processContactableInboxes,
+  mergeInboxDetails,
 } from 'dashboard/components-next/NewConversation/helpers/composeConversationHelper';
 
 import ComposeNewConversationForm from 'dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue';
@@ -47,6 +48,7 @@ const currentUser = useMapGetter('getCurrentUser');
 const globalConfig = useMapGetter('globalConfig/get');
 const uiFlags = useMapGetter('contactConversations/getUIFlags');
 const messageSignature = useMapGetter('getMessageSignature');
+const inboxesList = useMapGetter('inboxes/getInboxes');
 
 const sendWithSignature = computed(() =>
   fetchSignatureFlagFromUISettings(targetInbox.value?.channelType)
@@ -104,7 +106,12 @@ const handleSelectedContact = async ({ value, action, ...rest }) => {
     isFetchingInboxes.value = true;
     try {
       const contactableInboxes = await fetchContactableInboxes(contact.id);
-      selectedContact.value.contactInboxes = contactableInboxes;
+      // Merge the processed contactableInboxes with the inboxesList
+      selectedContact.value.contactInboxes = mergeInboxDetails(
+        contactableInboxes,
+        inboxesList.value
+      );
+
       isFetchingInboxes.value = false;
     } catch (error) {
       isFetchingInboxes.value = false;
@@ -162,15 +169,22 @@ watch(
   () => {
     if (activeContact.value && props.contactId) {
       const contactInboxes = activeContact.value?.contactInboxes || [];
+      // First process the contactable inboxes to get the right structure
+      const processedInboxes = processContactableInboxes(contactInboxes);
+      // Then Merge processedInboxes with the inboxes list
       selectedContact.value = {
         ...activeContact.value,
-        contactInboxes: processContactableInboxes(contactInboxes),
+        contactInboxes: mergeInboxDetails(processedInboxes, inboxesList.value),
       };
     }
   },
   { immediate: true, deep: true }
 );
 
+const handleClickOutside = () => {
+  showComposeNewConversation.value = false;
+};
+
 onMounted(() => resetContacts());
 
 const keyboardEvents = {
@@ -188,7 +202,12 @@ useKeyboardEvents(keyboardEvents);
 
 <template>
   <div
-    v-on-click-outside="() => (showComposeNewConversation = false)"
+    v-on-click-outside="[
+      handleClickOutside,
+      // Fixed and edge case https://github.com/chatwoot/chatwoot/issues/10785
+      // This will prevent closing the compose conversation modal when the editor Create link popup is open.
+      { ignore: ['div.ProseMirror-prompt'] },
+    ]"
     class="relative"
     :class="{
       'z-40': showComposeNewConversation,

app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue

@@ -77,7 +77,7 @@ const toggleMessageSignature = () => {
   setSignature();
 };
 
-// Added this watch to dynamically set signature.
+// Added this watch to dynamically set signature on target inbox change.
 // Only targetInbox has value and is Advance Editor(used by isEmailOrWebWidgetInbox)
 // Set the signature only if the inbox based flag is true
 watch(
@@ -86,7 +86,8 @@ watch(
     nextTick(() => {
       if (newValue && props.isEmailOrWebWidgetInbox) setSignature();
     });
-  }
+  },
+  { immediate: true }
 );
 
 const onClickInsertEmoji = emoji => {
@@ -147,7 +148,7 @@ useKeyboardEvents(keyboardEvents);
 
 <template>
   <div
-    class="flex items-center justify-between w-full h-[52px] gap-2 px-4 py-3"
+    class="flex items-center justify-between w-full h-[3.25rem] gap-2 px-4 py-3"
   >
     <div class="flex items-center gap-2">
       <WhatsAppOptions

app/javascript/dashboard/components-next/NewConversation/components/AttachmentPreviews.vue

@@ -47,10 +47,10 @@ const removeAttachment = id => {
       <div
         v-for="attachment in filteredImageAttachments"
         :key="attachment.id"
-        class="relative group/image w-[72px] h-[72px]"
+        class="relative group/image w-[4.5rem] h-[4.5rem]"
       >
         <img
-          class="object-cover w-[72px] h-[72px] rounded-lg"
+          class="object-cover w-[4.5rem] h-[4.5rem] rounded-lg"
           :src="attachment.thumb"
         />
         <Button
@@ -69,7 +69,7 @@ const removeAttachment = id => {
       <div
         v-for="attachment in filteredNonImageAttachments"
         :key="attachment.id"
-        class="max-w-[300px] inline-flex items-center h-8 min-w-0 bg-n-alpha-2 dark:bg-n-solid-3 rounded-lg gap-3 ltr:pl-3 rtl:pr-3 ltr:pr-2 rtl:pl-2"
+        class="max-w-[18.75rem] inline-flex items-center h-8 min-w-0 bg-n-alpha-2 dark:bg-n-solid-3 rounded-lg gap-3 ltr:pl-3 rtl:pr-3 ltr:pr-2 rtl:pl-2"
       >
         <span class="text-sm font-medium text-n-slate-11">
           {{ fileNameWithEllipsis(attachment.resource) }}

app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue

@@ -265,7 +265,7 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
 
 <template>
   <div
-    class="w-[670px] mt-2 divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl"
+    class="w-[42rem] mt-2 divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl"
   >
     <ContactSelector
       :contacts="contacts"

app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js

@@ -87,6 +87,21 @@ export const processContactableInboxes = inboxes => {
   }));
 };
 
+export const mergeInboxDetails = (inboxesData, inboxesList = []) => {
+  if (!inboxesData || !inboxesData.length) {
+    return [];
+  }
+
+  return inboxesData.map(inboxData => {
+    const matchingInbox =
+      inboxesList.find(inbox => inbox.id === inboxData.id) || {};
+    return {
+      ...camelcaseKeys(matchingInbox, { deep: true }),
+      ...inboxData,
+    };
+  });
+};
+
 export const prepareAttachmentPayload = (
   attachedFiles,
   directUploadsEnabled

app/javascript/dashboard/components-next/NewConversation/helpers/specs/composeConversationHelper.spec.js

@@ -110,6 +110,153 @@ describe('composeConversationHelper', () => {
     });
   });
 
+  describe('mergeInboxDetails', () => {
+    it('returns empty array if inboxesData is empty or null', () => {
+      expect(helpers.mergeInboxDetails(null)).toEqual([]);
+      expect(helpers.mergeInboxDetails([])).toEqual([]);
+      expect(helpers.mergeInboxDetails(undefined)).toEqual([]);
+    });
+
+    it('merges inbox data with matching inboxes from the list', () => {
+      const inboxesData = [
+        { id: 1, sourceId: 'source1' },
+        { id: 2, sourceId: 'source2' },
+      ];
+
+      const inboxesList = [
+        {
+          id: 1,
+          name: 'Inbox 1',
+          channel_type: 'Channel::Email',
+          channel_id: 10,
+          phone_number: null,
+        },
+        {
+          id: 2,
+          name: 'Inbox 2',
+          channel_type: 'Channel::Whatsapp',
+          channel_id: 20,
+          phone_number: '+1234567890',
+        },
+        {
+          id: 3,
+          name: 'Inbox 3',
+          channel_type: 'Channel::Api',
+          channel_id: 30,
+          phone_number: null,
+        },
+      ];
+
+      const result = helpers.mergeInboxDetails(inboxesData, inboxesList);
+
+      expect(result.length).toBe(2);
+      expect(result[0]).toMatchObject({
+        id: 1,
+        sourceId: 'source1',
+        name: 'Inbox 1',
+        channelType: 'Channel::Email',
+        channelId: 10,
+        phoneNumber: null,
+      });
+
+      expect(result[1]).toMatchObject({
+        id: 2,
+        sourceId: 'source2',
+        name: 'Inbox 2',
+        channelType: 'Channel::Whatsapp',
+        channelId: 20,
+        phoneNumber: '+1234567890',
+      });
+    });
+
+    it('handles inboxes not found in the list', () => {
+      const inboxesData = [
+        { id: 1, sourceId: 'source1' },
+        { id: 99, sourceId: 'source99' }, // This doesn't exist in inboxesList
+      ];
+
+      const inboxesList = [
+        {
+          id: 1,
+          name: 'Inbox 1',
+          channel_type: 'Channel::Email',
+        },
+      ];
+
+      const result = helpers.mergeInboxDetails(inboxesData, inboxesList);
+
+      expect(result.length).toBe(2);
+
+      expect(result[0]).toMatchObject({
+        id: 1,
+        sourceId: 'source1',
+        name: 'Inbox 1',
+        channelType: 'Channel::Email',
+      });
+
+      expect(result[1]).toMatchObject({
+        id: 99,
+        sourceId: 'source99',
+      });
+
+      expect(result[1].name).toBeUndefined();
+      expect(result[1].channelType).toBeUndefined();
+    });
+
+    it('camelcases properties from inboxesList', () => {
+      const inboxesData = [{ id: 1, sourceId: 'source1' }];
+
+      const inboxesList = [
+        {
+          id: 1,
+          name: 'Inbox 1',
+          channel_type: 'Channel::Email',
+          avatar_url: 'https://example.com/avatar.png',
+          working_hours: [
+            {
+              day_of_week: 1,
+              closed_all_day: false,
+            },
+          ],
+        },
+      ];
+
+      const result = helpers.mergeInboxDetails(inboxesData, inboxesList);
+
+      expect(result[0]).toMatchObject({
+        id: 1,
+        sourceId: 'source1',
+        name: 'Inbox 1',
+        channelType: 'Channel::Email',
+        avatarUrl: 'https://example.com/avatar.png',
+      });
+
+      expect(result[0].workingHours[0]).toMatchObject({
+        dayOfWeek: 1,
+        closedAllDay: false,
+      });
+    });
+
+    it('preserves original properties when they conflict with inboxesList', () => {
+      const inboxesData = [
+        { id: 1, sourceId: 'source1', name: 'Original Name' },
+      ];
+
+      const inboxesList = [
+        {
+          id: 1,
+          name: 'List Name',
+          channel_type: 'Channel::Email',
+        },
+      ];
+
+      const result = helpers.mergeInboxDetails(inboxesData, inboxesList);
+
+      expect(result[0].name).toBe('Original Name');
+      expect(result[0].channelType).toBe('Channel::Email');
+    });
+  });
+
   describe('prepareAttachmentPayload', () => {
     it('prepares direct upload files', () => {
       const files = [{ blobSignedId: 'signed1' }];

app/javascript/dashboard/components-next/banner/Banner.vue

@@ -0,0 +1,73 @@
+<script setup>
+import { computed } from 'vue';
+
+const props = defineProps({
+  color: {
+    type: String,
+    default: 'slate',
+    validator: value =>
+      ['blue', 'ruby', 'amber', 'slate', 'teal'].includes(value),
+  },
+  actionLabel: {
+    type: String,
+    default: null,
+  },
+});
+
+const emit = defineEmits(['action']);
+
+const bannerClass = computed(() => {
+  const classMap = {
+    slate: 'bg-n-slate-3 border-n-slate-4 text-n-slate-11',
+    amber: 'bg-n-amber-3 border-n-amber-4 text-n-amber-11',
+    teal: 'bg-n-teal-3 border-n-teal-4 text-n-teal-11',
+    ruby: 'bg-n-ruby-3 border-n-ruby-4 text-n-ruby-11',
+    blue: 'bg-n-blue-3 border-n-blue-4 text-n-blue-11',
+  };
+
+  return classMap[props.color];
+});
+
+const buttonClass = computed(() => {
+  const classMap = {
+    slate: 'bg-n-slate-4 text-n-slate-11',
+    amber: 'bg-n-amber-4 text-n-amber-11',
+    teal: 'bg-n-teal-4 text-n-teal-11',
+    ruby: 'bg-n-ruby-4 text-n-ruby-11',
+    blue: 'bg-n-blue-4 text-n-blue-11',
+  };
+
+  return classMap[props.color];
+});
+
+const triggerAction = () => {
+  emit('action');
+};
+</script>
+
+<template>
+  <div
+    class="text-sm rounded-xl flex items-center justify-between gap-2 border"
+    :class="[
+      bannerClass,
+      {
+        'py-2 px-3': !actionLabel,
+        'pl-3 p-2': actionLabel,
+      },
+    ]"
+  >
+    <div>
+      <slot />
+    </div>
+    <div>
+      <button
+        v-if="actionLabel"
+        class="px-3 py-1 w-auto grid place-content-center rounded-lg"
+        :class="buttonClass"
+        @click="triggerAction"
+      >
+        {{ actionLabel }}
+      </button>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/button/Button.vue

@@ -99,45 +99,50 @@ const computedJustify = computed(() => {
 const STYLE_CONFIG = {
   colors: {
     blue: {
-      solid: 'bg-n-brand text-white hover:brightness-110 outline-transparent',
+      solid:
+        'bg-n-brand text-white hover:enabled:brightness-110 outline-transparent',
       faded:
-        'bg-n-brand/10 text-n-blue-text hover:bg-n-brand/20 outline-transparent',
+        'bg-n-brand/10 text-n-blue-text hover:enabled:bg-n-brand/20 outline-transparent',
       outline: 'text-n-blue-text outline-n-blue-border',
-      ghost: 'text-n-blue-text hover:bg-n-alpha-2 outline-transparent',
+      ghost: 'text-n-blue-text hover:enabled:bg-n-alpha-2 outline-transparent',
-      link: 'text-n-blue-text hover:underline outline-transparent',
+      link: 'text-n-blue-text hover:enabled:underline outline-transparent',
     },
     ruby: {
-      solid: 'bg-n-ruby-9 text-white hover:bg-n-ruby-10 outline-transparent',
+      solid:
+        'bg-n-ruby-9 text-white hover:enabled:bg-n-ruby-10 outline-transparent',
       faded:
-        'bg-n-ruby-9/10 text-n-ruby-11 hover:bg-n-ruby-9/20 outline-transparent',
+        'bg-n-ruby-9/10 text-n-ruby-11 hover:enabled:bg-n-ruby-9/20 outline-transparent',
-      outline: 'text-n-ruby-11 hover:bg-n-ruby-9/10 outline-n-ruby-8',
+      outline: 'text-n-ruby-11 hover:enabled:bg-n-ruby-9/10 outline-n-ruby-8',
-      ghost: 'text-n-ruby-11 hover:bg-n-alpha-2 outline-transparent',
+      ghost: 'text-n-ruby-11 hover:enabled:bg-n-alpha-2 outline-transparent',
-      link: 'text-n-ruby-9 hover:underline outline-transparent',
+      link: 'text-n-ruby-9 hover:enabled:underline outline-transparent',
     },
     amber: {
-      solid: 'bg-n-amber-9 text-white hover:bg-n-amber-10 outline-transparent',
+      solid:
+        'bg-n-amber-9 text-white hover:enabled:bg-n-amber-10 outline-transparent',
       faded:
-        'bg-n-amber-9/10 text-n-slate-12 hover:bg-n-amber-9/20 outline-transparent',
+        'bg-n-amber-9/10 text-n-slate-12 hover:enabled:bg-n-amber-9/20 outline-transparent',
-      outline: 'text-n-amber-11 hover:bg-n-amber-9/10 outline-n-amber-9',
+      outline:
-      link: 'text-n-amber-9 hover:underline outline-transparent',
+        'text-n-amber-11 hover:enabled:bg-n-amber-9/10 outline-n-amber-9',
-      ghost: 'text-n-amber-9 hover:bg-n-alpha-2 outline-transparent',
+      link: 'text-n-amber-9 hover:enabled:underline outline-transparent',
+      ghost: 'text-n-amber-9 hover:enabled:bg-n-alpha-2 outline-transparent',
     },
     slate: {
       solid:
-        'bg-n-solid-3 dark:hover:bg-n-solid-2 hover:bg-n-alpha-2 text-n-slate-12 outline-n-container',
+        'bg-n-solid-3 dark:hover:enabled:bg-n-solid-2 hover:enabled:bg-n-alpha-2 text-n-slate-12 outline-n-container',
       faded:
-        'bg-n-slate-9/10 text-n-slate-12 hover:bg-n-slate-9/20 outline-transparent',
+        'bg-n-slate-9/10 text-n-slate-12 hover:enabled:bg-n-slate-9/20 outline-transparent',
-      outline: 'text-n-slate-11 outline-n-strong hover:bg-n-slate-9/10',
+      outline: 'text-n-slate-11 outline-n-strong hover:enabled:bg-n-slate-9/10',
-      link: 'text-n-slate-11 hover:text-n-slate-12 hover:underline outline-transparent',
+      link: 'text-n-slate-11 hover:enabled:text-n-slate-12 hover:enabled:underline outline-transparent',
-      ghost: 'text-n-slate-12 hover:bg-n-alpha-2 outline-transparent',
+      ghost: 'text-n-slate-12 hover:enabled:bg-n-alpha-2 outline-transparent',
     },
     teal: {
-      solid: 'bg-n-teal-9 text-white hover:bg-n-teal-10 outline-transparent',
+      solid:
+        'bg-n-teal-9 text-white hover:enabled:bg-n-teal-10 outline-transparent',
       faded:
-        'bg-n-teal-9/10 text-n-slate-12 hover:bg-n-teal-9/20 outline-transparent',
+        'bg-n-teal-9/10 text-n-slate-12 hover:enabled:bg-n-teal-9/20 outline-transparent',
-      outline: 'text-n-teal-11 hover:bg-n-teal-9/10 outline-n-teal-9',
+      outline: 'text-n-teal-11 hover:enabled:bg-n-teal-9/10 outline-n-teal-9',
-      link: 'text-n-teal-9 hover:underline outline-transparent',
+      link: 'text-n-teal-9 hover:enabled:underline outline-transparent',
-      ghost: 'text-n-teal-9 hover:bg-n-alpha-2 outline-transparent',
+      ghost: 'text-n-teal-9 hover:enabled:bg-n-alpha-2 outline-transparent',
     },
   },
   sizes: {
@@ -171,7 +176,7 @@ const STYLE_CONFIG = {
     center: 'justify-center',
     end: 'justify-end',
   },
-  base: 'inline-flex items-center min-w-0 gap-2 transition-all duration-200 ease-in-out border-0 rounded-lg outline-1 outline disabled:cursor-not-allowed disabled:pointer-events-none disabled:opacity-50',
+  base: 'inline-flex items-center min-w-0 gap-2 transition-all duration-200 ease-in-out border-0 rounded-lg outline-1 outline disabled:opacity-50',
 };
 
 const variantClasses = computed(() => {

app/javascript/dashboard/components-next/captain/PageLayout.vue

@@ -1,8 +1,12 @@
 <script setup>
+import { computed } from 'vue';
+import { usePolicy } from 'dashboard/composables/usePolicy';
 import Button from 'dashboard/components-next/button/Button.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import Policy from 'dashboard/components/policy.vue';
 
-defineProps({
+const props = defineProps({
   currentPage: {
     type: Number,
     default: 1,
@@ -19,10 +23,26 @@ defineProps({
     type: String,
     default: '',
   },
+  buttonPolicy: {
+    type: Array,
+    default: () => [],
+  },
   buttonLabel: {
     type: String,
     default: '',
   },
+  featureFlag: {
+    type: String,
+    default: '',
+  },
+  isFetching: {
+    type: Boolean,
+    default: false,
+  },
+  isEmpty: {
+    type: Boolean,
+    default: false,
+  },
   showPaginationFooter: {
     type: Boolean,
     default: true,
@@ -30,6 +50,11 @@ defineProps({
 });
 
 const emit = defineEmits(['click', 'close', 'update:currentPage']);
+const { shouldShowPaywall } = usePolicy();
+
+const showPaywall = computed(() => {
+  return shouldShowPaywall(props.featureFlag);
+});
 
 const handleButtonClick = () => {
   emit('click');
@@ -43,7 +68,7 @@ const handlePageChange = event => {
 <template>
   <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
     <header class="sticky top-0 z-10 px-6 xl:px-0">
-      <div class="w-full max-w-[960px] mx-auto">
+      <div class="w-full max-w-[60rem] mx-auto">
         <div
           class="flex items-start lg:items-center justify-between w-full py-6 lg:py-0 lg:h-20 gap-4 lg:gap-2 flex-col lg:flex-row"
         >
@@ -52,24 +77,41 @@ const handlePageChange = event => {
             <slot name="headerTitle" />
           </span>
           <div
+            v-if="!showPaywall"
             v-on-clickaway="() => emit('close')"
             class="relative group/campaign-button"
           >
-            <Button
+            <Policy :permissions="buttonPolicy">
-              :label="buttonLabel"
+              <Button
-              icon="i-lucide-plus"
+                :label="buttonLabel"
-              size="sm"
+                icon="i-lucide-plus"
-              class="group-hover/campaign-button:brightness-110"
+                size="sm"
-              @click="handleButtonClick"
+                class="group-hover/campaign-button:brightness-110"
-            />
+                @click="handleButtonClick"
+              />
+            </Policy>
             <slot name="action" />
           </div>
         </div>
       </div>
     </header>
     <main class="flex-1 px-6 overflow-y-auto xl:px-0">
-      <div class="w-full max-w-[960px] mx-auto py-4">
+      <div class="w-full max-w-[60rem] mx-auto py-4">
-        <slot name="default" />
+        <slot v-if="!showPaywall" name="controls" />
+        <div
+          v-if="isFetching"
+          class="flex items-center justify-center py-10 text-n-slate-11"
+        >
+          <Spinner />
+        </div>
+        <div v-else-if="showPaywall">
+          <slot name="paywall" />
+        </div>
+        <div v-else-if="isEmpty">
+          <slot name="emptyState" />
+        </div>
+        <slot v-else name="body" />
+        <slot />
       </div>
     </main>
     <footer v-if="showPaginationFooter" class="sticky bottom-0 z-10 px-4 pb-4">

app/javascript/dashboard/components-next/captain/assistant/AssistantCard.vue

@@ -3,6 +3,7 @@ import { computed } from 'vue';
 import { useToggle } from '@vueuse/core';
 import { useI18n } from 'vue-i18n';
 import { dynamicTime } from 'shared/helpers/timeHelper';
+import { usePolicy } from 'dashboard/composables/usePolicy';
 
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
@@ -28,31 +29,41 @@ const props = defineProps({
 });
 
 const emit = defineEmits(['action']);
+const { checkPermissions } = usePolicy();
 
 const { t } = useI18n();
 
 const [showActionsDropdown, toggleDropdown] = useToggle();
 
-const menuItems = computed(() => [
+const menuItems = computed(() => {
-  {
+  const allOptions = [
-    label: t('CAPTAIN.ASSISTANTS.OPTIONS.VIEW_CONNECTED_INBOXES'),
+    {
-    value: 'viewConnectedInboxes',
+      label: t('CAPTAIN.ASSISTANTS.OPTIONS.VIEW_CONNECTED_INBOXES'),
-    action: 'viewConnectedInboxes',
+      value: 'viewConnectedInboxes',
-    icon: 'i-lucide-link',
+      action: 'viewConnectedInboxes',
-  },
+      icon: 'i-lucide-link',
-  {
+    },
-    label: t('CAPTAIN.ASSISTANTS.OPTIONS.EDIT_ASSISTANT'),
+  ];
-    value: 'edit',
+
-    action: 'edit',
+  if (checkPermissions(['administrator'])) {
-    icon: 'i-lucide-pencil-line',
+    allOptions.push(
-  },
+      {
-  {
+        label: t('CAPTAIN.ASSISTANTS.OPTIONS.EDIT_ASSISTANT'),
-    label: t('CAPTAIN.ASSISTANTS.OPTIONS.DELETE_ASSISTANT'),
+        value: 'edit',
-    value: 'delete',
+        action: 'edit',
-    action: 'delete',
+        icon: 'i-lucide-pencil-line',
-    icon: 'i-lucide-trash',
+      },
-  },
+      {
-]);
+        label: t('CAPTAIN.ASSISTANTS.OPTIONS.DELETE_ASSISTANT'),
+        value: 'delete',
+        action: 'delete',
+        icon: 'i-lucide-trash',
+      }
+    );
+  }
+
+  return allOptions;
+});
 
 const lastUpdatedAt = computed(() => dynamicTime(props.updatedAt));
 

app/javascript/dashboard/components-next/captain/assistant/DocumentCard.vue

@@ -3,6 +3,7 @@ import { computed } from 'vue';
 import { useToggle } from '@vueuse/core';
 import { useI18n } from 'vue-i18n';
 import { dynamicTime } from 'shared/helpers/timeHelper';
+import { usePolicy } from 'dashboard/composables/usePolicy';
 
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
@@ -32,25 +33,33 @@ const props = defineProps({
 });
 
 const emit = defineEmits(['action']);
+const { checkPermissions } = usePolicy();
 
 const { t } = useI18n();
 
 const [showActionsDropdown, toggleDropdown] = useToggle();
 
-const menuItems = computed(() => [
+const menuItems = computed(() => {
-  {
+  const allOptions = [
-    label: t('CAPTAIN.DOCUMENTS.OPTIONS.VIEW_RELATED_RESPONSES'),
+    {
-    value: 'viewRelatedQuestions',
+      label: t('CAPTAIN.DOCUMENTS.OPTIONS.VIEW_RELATED_RESPONSES'),
-    action: 'viewRelatedQuestions',
+      value: 'viewRelatedQuestions',
-    icon: 'i-ph-tree-view-duotone',
+      action: 'viewRelatedQuestions',
-  },
+      icon: 'i-ph-tree-view-duotone',
-  {
+    },
-    label: t('CAPTAIN.DOCUMENTS.OPTIONS.DELETE_DOCUMENT'),
+  ];
-    value: 'delete',
+
-    action: 'delete',
+  if (checkPermissions(['administrator'])) {
-    icon: 'i-lucide-trash',
+    allOptions.push({
-  },
+      label: t('CAPTAIN.DOCUMENTS.OPTIONS.DELETE_DOCUMENT'),
-]);
+      value: 'delete',
+      action: 'delete',
+      icon: 'i-lucide-trash',
+    });
+  }
+
+  return allOptions;
+});
 
 const createdAt = computed(() => dynamicTime(props.createdAt));
 

app/javascript/dashboard/components-next/captain/assistant/InboxCard.vue

@@ -6,6 +6,7 @@ import { useI18n } from 'vue-i18n';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
+import Policy from 'dashboard/components/policy.vue';
 import { INBOX_TYPES, getInboxIconByType } from 'dashboard/helper/inbox';
 
 const props = defineProps({
@@ -76,8 +77,9 @@ const handleAction = ({ action, value }) => {
         {{ inboxName }}
       </span>
       <div class="flex items-center gap-2">
-        <div
+        <Policy
           v-on-clickaway="() => toggleDropdown(false)"
+          :permissions="['administrator']"
           class="relative flex items-center group"
         >
           <Button
@@ -93,7 +95,7 @@ const handleAction = ({ action, value }) => {
             class="mt-1 ltr:right-0 rtl:left-0 top-full"
             @action="handleAction($event)"
           />
-        </div>
+        </Policy>
       </div>
     </div>
   </CardLayout>

app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue

@@ -7,6 +7,8 @@ import { dynamicTime } from 'shared/helpers/timeHelper';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import Policy from 'dashboard/components/policy.vue';
 
 const props = defineProps({
   id: {
@@ -45,14 +47,27 @@ const props = defineProps({
     type: Number,
     required: true,
   },
+  isSelected: {
+    type: Boolean,
+    default: false,
+  },
+  selectable: {
+    type: Boolean,
+    default: false,
+  },
 });
 
-const emit = defineEmits(['action', 'navigate']);
+const emit = defineEmits(['action', 'navigate', 'select', 'hover']);
 
 const { t } = useI18n();
 
 const [showActionsDropdown, toggleDropdown] = useToggle();
 
+const modelValue = computed({
+  get: () => props.isSelected,
+  set: () => emit('select', props.id),
+});
+
 const statusAction = computed(() => {
   if (props.status === 'pending') {
     return [
@@ -101,14 +116,24 @@ const handleDocumentableClick = () => {
 </script>
 
 <template>
-  <CardLayout :class="{ 'rounded-md': compact }">
+  <CardLayout
-    <div class="flex justify-between w-full gap-1">
+    selectable
+    class="relative"
+    :class="{ 'rounded-md': compact }"
+    @mouseenter="emit('hover', true)"
+    @mouseleave="emit('hover', false)"
+  >
+    <div v-show="selectable" class="absolute top-7 ltr:left-4 rtl:right-4">
+      <Checkbox v-model="modelValue" />
+    </div>
+    <div class="flex relative justify-between w-full gap-1">
       <span class="text-base text-n-slate-12 line-clamp-1">
         {{ question }}
       </span>
       <div v-if="!compact" class="flex items-center gap-2">
-        <div
+        <Policy
           v-on-clickaway="() => toggleDropdown(false)"
+          :permissions="['administrator']"
           class="relative flex items-center group"
         >
           <Button
@@ -124,7 +149,7 @@ const handleDocumentableClick = () => {
             class="mt-1 ltr:right-0 rtl:right-0 top-full"
             @action="handleAssistantAction($event)"
           />
-        </div>
+        </Policy>
       </div>
     </div>
     <span class="text-n-slate-11 text-sm line-clamp-5">
@@ -146,7 +171,7 @@ const handleDocumentableClick = () => {
             v-if="documentable.type === 'Captain::Document'"
             class="inline-flex items-center gap-1 truncate over"
           >
-            <i class="i-ph-chat-circle-dots text-base" />
+            <i class="i-ph-files-light text-base" />
             <span class="max-w-96 truncate" :title="documentable.name">
               {{ documentable.name }}
             </span>

app/javascript/dashboard/components-next/captain/pageComponents/BulkDeleteDialog.vue

@@ -0,0 +1,59 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useStore } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import { useAlert } from 'dashboard/composables';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+
+const props = defineProps({
+  type: {
+    type: String,
+    required: true,
+  },
+  bulkIds: {
+    type: Object,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['deleteSuccess']);
+
+const { t } = useI18n();
+const store = useStore();
+const bulkDeleteDialogRef = ref(null);
+const i18nKey = computed(() => props.type.toUpperCase());
+
+const handleBulkDelete = async ids => {
+  if (!ids) return;
+
+  try {
+    await store.dispatch(
+      'captainBulkActions/handleBulkDelete',
+      Array.from(props.bulkIds)
+    );
+
+    emit('deleteSuccess');
+    useAlert(t(`CAPTAIN.${i18nKey.value}.BULK_DELETE.SUCCESS_MESSAGE`));
+  } catch (error) {
+    useAlert(t(`CAPTAIN.${i18nKey.value}.BULK_DELETE.ERROR_MESSAGE`));
+  }
+};
+
+const handleDialogConfirm = async () => {
+  await handleBulkDelete(Array.from(props.bulkIds));
+  bulkDeleteDialogRef.value?.close();
+};
+
+defineExpose({ dialogRef: bulkDeleteDialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="bulkDeleteDialogRef"
+    type="alert"
+    :title="t(`CAPTAIN.${i18nKey}.BULK_DELETE.TITLE`)"
+    :description="t(`CAPTAIN.${i18nKey}.BULK_DELETE.DESCRIPTION`)"
+    :confirm-button-label="t(`CAPTAIN.${i18nKey}.BULK_DELETE.CONFIRM`)"
+    @confirm="handleDialogConfirm"
+  />
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/DeleteDialog.vue

@@ -20,6 +20,8 @@ const props = defineProps({
   },
 });
 
+const emit = defineEmits(['deleteSuccess']);
+
 const { t } = useI18n();
 const store = useStore();
 const deleteDialogRef = ref(null);
@@ -30,6 +32,7 @@ const deleteEntity = async payload => {
 
   try {
     await store.dispatch(`captain${props.type}/delete`, payload);
+    emit('deleteSuccess');
     useAlert(t(`CAPTAIN.${i18nKey.value}.DELETE.SUCCESS_MESSAGE`));
   } catch (error) {
     useAlert(t(`CAPTAIN.${i18nKey.value}.DELETE.ERROR_MESSAGE`));

app/javascript/dashboard/components-next/captain/pageComponents/Paywall.vue

@@ -0,0 +1,41 @@
+<script setup>
+import { computed } from 'vue';
+import { useRouter } from 'vue-router';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useAccount } from 'dashboard/composables/useAccount';
+
+import BasePaywallModal from 'dashboard/routes/dashboard/settings/components/BasePaywallModal.vue';
+
+const router = useRouter();
+const currentUser = useMapGetter('getCurrentUser');
+
+const isSuperAdmin = computed(() => {
+  return currentUser.value.type === 'SuperAdmin';
+});
+const { accountId, isOnChatwootCloud } = useAccount();
+
+const i18nKey = computed(() =>
+  isOnChatwootCloud.value ? 'PAYWALL' : 'ENTERPRISE_PAYWALL'
+);
+const openBilling = () => {
+  router.push({
+    name: 'billing_settings_index',
+    params: { accountId: accountId.value },
+  });
+};
+</script>
+
+<template>
+  <div
+    class="w-full max-w-[60rem] mx-auto h-full max-h-[448px] grid place-content-center"
+  >
+    <BasePaywallModal
+      class="mx-auto"
+      feature-prefix="CAPTAIN"
+      :i18n-key="i18nKey"
+      :is-super-admin="isSuperAdmin"
+      :is-on-chatwoot-cloud="isOnChatwootCloud"
+      @upgrade="openBilling"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/document/LimitBanner.vue

@@ -0,0 +1,40 @@
+<script setup>
+import { onMounted, computed } from 'vue';
+import { useAccount } from 'dashboard/composables/useAccount';
+import { useCaptain } from 'dashboard/composables/useCaptain';
+import { useRouter } from 'vue-router';
+
+import Banner from 'dashboard/components-next/banner/Banner.vue';
+
+const router = useRouter();
+const { accountId } = useAccount();
+
+const { documentLimits, fetchLimits } = useCaptain();
+
+const openBilling = () => {
+  router.push({
+    name: 'billing_settings_index',
+    params: { accountId: accountId.value },
+  });
+};
+
+const showBanner = computed(() => {
+  if (!documentLimits.value) return false;
+
+  const { currentAvailable } = documentLimits.value;
+  return currentAvailable === 0;
+});
+
+onMounted(fetchLimits);
+</script>
+
+<template>
+  <Banner
+    v-show="showBanner"
+    color="amber"
+    :action-label="$t('CAPTAIN.PAYWALL.UPGRADE_NOW')"
+    @action="openBilling"
+  >
+    {{ $t('CAPTAIN.BANNER.DOCUMENTS') }}
+  </Banner>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/AssistantPageEmptyState.vue

@@ -15,6 +15,7 @@ const onClick = () => {
   <EmptyStateLayout
     :title="$t('CAPTAIN.ASSISTANTS.EMPTY_STATE.TITLE')"
     :subtitle="$t('CAPTAIN.ASSISTANTS.EMPTY_STATE.SUBTITLE')"
+    :action-perms="['administrator']"
   >
     <template #empty-state-item>
       <div class="grid grid-cols-1 gap-4 p-px overflow-hidden">

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/DocumentPageEmptyState.vue

@@ -15,6 +15,7 @@ const onClick = () => {
   <EmptyStateLayout
     :title="$t('CAPTAIN.DOCUMENTS.EMPTY_STATE.TITLE')"
     :subtitle="$t('CAPTAIN.DOCUMENTS.EMPTY_STATE.SUBTITLE')"
+    :action-perms="['administrator']"
   >
     <template #empty-state-item>
       <div class="grid grid-cols-1 gap-4 p-px overflow-hidden">

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/InboxPageEmptyState.vue

@@ -15,6 +15,7 @@ const onClick = () => {
   <EmptyStateLayout
     :title="$t('CAPTAIN.INBOXES.EMPTY_STATE.TITLE')"
     :subtitle="$t('CAPTAIN.INBOXES.EMPTY_STATE.SUBTITLE')"
+    :action-perms="['administrator']"
   >
     <template #empty-state-item>
       <div class="grid grid-cols-1 gap-4 p-px overflow-hidden">

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/ResponsePageEmptyState.vue

@@ -15,6 +15,7 @@ const onClick = () => {
   <EmptyStateLayout
     :title="$t('CAPTAIN.RESPONSES.EMPTY_STATE.TITLE')"
     :subtitle="$t('CAPTAIN.RESPONSES.EMPTY_STATE.SUBTITLE')"
+    :action-perms="['administrator']"
   >
     <template #empty-state-item>
       <div class="grid grid-cols-1 gap-4 p-px overflow-hidden">

app/javascript/dashboard/components-next/captain/pageComponents/response/LimitBanner.vue

@@ -0,0 +1,42 @@
+<script setup>
+import { onMounted, computed } from 'vue';
+import { useAccount } from 'dashboard/composables/useAccount';
+import { useCaptain } from 'dashboard/composables/useCaptain';
+import { useRouter } from 'vue-router';
+
+import Banner from 'dashboard/components-next/banner/Banner.vue';
+
+const router = useRouter();
+const { accountId } = useAccount();
+
+const { responseLimits, fetchLimits } = useCaptain();
+
+const openBilling = () => {
+  router.push({
+    name: 'billing_settings_index',
+    params: { accountId: accountId.value },
+  });
+};
+
+const showBanner = computed(() => {
+  if (!responseLimits.value) return false;
+
+  const { consumed, totalCount } = responseLimits.value;
+  if (!consumed || !totalCount) return false;
+
+  return consumed / totalCount > 0.8;
+});
+
+onMounted(fetchLimits);
+</script>
+
+<template>
+  <Banner
+    v-show="showBanner"
+    color="amber"
+    :action-label="$t('CAPTAIN.PAYWALL.UPGRADE_NOW')"
+    @action="openBilling"
+  >
+    {{ $t('CAPTAIN.BANNER.RESPONSES') }}
+  </Banner>
+</template>

app/javascript/dashboard/components-next/checkbox/Checkbox.story.vue

@@ -0,0 +1,47 @@
+<script setup>
+import Checkbox from './Checkbox.vue';
+import { ref } from 'vue';
+
+const defaultValue = ref(false);
+const isChecked = ref(false);
+const checkedValue = ref(true);
+const indeterminateValue = ref(true);
+</script>
+
+<template>
+  <Story title="Components/Checkbox" :layout="{ type: 'grid', width: '250px' }">
+    <Variant title="States">
+      <div class="p-2 space-y-4">
+        <div class="flex items-center justify-between gap-4">
+          <span>Default:</span>
+          <Checkbox v-model="defaultValue" />
+        </div>
+
+        <div class="flex items-center justify-between gap-4">
+          <span>Checked:</span>
+          <Checkbox v-model="checkedValue" />
+        </div>
+
+        <div class="flex items-center justify-between gap-4">
+          <span>Indeterminate:</span>
+          <Checkbox v-model="indeterminateValue" indeterminate />
+        </div>
+
+        <div class="flex items-center justify-between gap-4">
+          <span>Indeterminate disabled:</span>
+          <Checkbox v-model="indeterminateValue" indeterminate disabled />
+        </div>
+
+        <div class="flex items-center justify-between gap-4">
+          <span>Disabled:</span>
+          <Checkbox v-model="defaultValue" disabled />
+        </div>
+
+        <div class="flex items-center justify-between gap-4">
+          <span>Disabled Checked:</span>
+          <Checkbox v-model="isChecked" disabled />
+        </div>
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/checkbox/Checkbox.vue

@@ -0,0 +1,63 @@
+<script setup>
+defineProps({
+  indeterminate: {
+    type: Boolean,
+    default: false,
+  },
+  disabled: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['change']);
+
+const modelValue = defineModel('modelValue', {
+  type: Boolean,
+  default: false,
+});
+
+const handleChange = event => {
+  modelValue.value = event.target.checked;
+  emit('change', event);
+};
+</script>
+
+<template>
+  <div class="relative w-4 h-4">
+    <input
+      :checked="modelValue"
+      :indeterminate="indeterminate"
+      type="checkbox"
+      :disabled="disabled"
+      class="peer absolute inset-0 z-10 h-4 w-4 disabled:opacity-50 appearance-none rounded border border-n-slate-6 ring-transparent transition-all duration-200 checked:border-n-brand checked:bg-n-brand dark:border-gray-600 dark:checked:border-n-brand indeterminate:border-n-brand indeterminate:bg-n-brand hover:enabled:bg-n-blue-border cursor-pointer"
+      @change="handleChange"
+    />
+    <!-- Checkmark SVG -->
+    <svg
+      viewBox="0 0 14 14"
+      fill="none"
+      class="pointer-events-none absolute w-3.5 h-3.5 z-20 stroke-white opacity-0 peer-checked:opacity-100 transition-opacity duration-200 left-1/2 top-1/2 -translate-x-1/2 -translate-y-1/2"
+    >
+      <path
+        d="M3 8L6 11L11 3.5"
+        stroke-width="2"
+        stroke-linecap="round"
+        stroke-linejoin="round"
+      />
+    </svg>
+    <!-- Minus/Indeterminate SVG -->
+    <svg
+      viewBox="0 0 14 14"
+      fill="none"
+      class="pointer-events-none absolute w-3.5 h-3.5 z-20 stroke-white opacity-0 peer-indeterminate:opacity-100 transition-opacity duration-200 left-1/2 top-1/2 -translate-x-1/2 -translate-y-1/2"
+    >
+      <path
+        d="M3 7L11 7"
+        stroke-width="2"
+        stroke-linecap="round"
+        stroke-linejoin="round"
+      />
+    </svg>
+  </div>
+</template>

app/javascript/dashboard/components-next/combobox/ComboBox.vue

@@ -13,34 +13,14 @@ const props = defineProps({
     validator: value =>
       value.every(option => 'value' in option && 'label' in option),
   },
-  placeholder: {
+  placeholder: { type: String, default: '' },
-    type: String,
+  modelValue: { type: [String, Number], default: '' },
-    default: '',
+  disabled: { type: Boolean, default: false },
-  },
+  searchPlaceholder: { type: String, default: '' },
-  modelValue: {
+  emptyState: { type: String, default: '' },
-    type: [String, Number],
+  message: { type: String, default: '' },
-    default: '',
+  hasError: { type: Boolean, default: false },
-  },
+  useApiResults: { type: Boolean, default: false }, // useApiResults prop to determine if search is handled by API
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
-  searchPlaceholder: {
-    type: String,
-    default: '',
-  },
-  emptyState: {
-    type: String,
-    default: '',
-  },
-  message: {
-    type: String,
-    default: '',
-  },
-  hasError: {
-    type: Boolean,
-    default: false,
-  },
 });
 
 const emit = defineEmits(['update:modelValue', 'search']);
@@ -54,6 +34,12 @@ const dropdownRef = ref(null);
 const comboboxRef = ref(null);
 
 const filteredOptions = computed(() => {
+  // For API search, don't filter options locally
+  if (props.useApiResults && search.value) {
+    return props.options;
+  }
+
+  // For local search, filter options based on search term
   const searchTerm = search.value.toLowerCase();
   return props.options.filter(option =>
     option.label.toLowerCase().includes(searchTerm)

app/javascript/dashboard/components-next/copilot/Copilot.vue

@@ -1,9 +1,14 @@
 <script setup>
+import { nextTick, ref, watch } from 'vue';
+import { useTrack } from 'dashboard/composables';
+import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+
 import CopilotInput from './CopilotInput.vue';
 import CopilotLoader from './CopilotLoader.vue';
 import CopilotAgentMessage from './CopilotAgentMessage.vue';
 import CopilotAssistantMessage from './CopilotAssistantMessage.vue';
-import { nextTick, ref, watch } from 'vue';
+import ToggleCopilotAssistant from './ToggleCopilotAssistant.vue';
+import Icon from '../icon/Icon.vue';
 
 const props = defineProps({
   supportAgent: {
@@ -22,15 +27,34 @@ const props = defineProps({
     type: String,
     required: true,
   },
+  assistants: {
+    type: Array,
+    default: () => [],
+  },
+  activeAssistant: {
+    type: Object,
+    default: () => ({}),
+  },
 });
 
-const emit = defineEmits(['sendMessage']);
+const emit = defineEmits(['sendMessage', 'reset', 'setAssistant']);
 
 const COPILOT_USER_ROLES = ['assistant', 'system'];
 
 const sendMessage = message => {
   emit('sendMessage', message);
+  useTrack(COPILOT_EVENTS.SEND_MESSAGE);
 };
+
+const useSuggestion = opt => {
+  emit('sendMessage', opt.prompt);
+  useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
+};
+
+const handleReset = () => {
+  emit('reset');
+};
+
 const chatContainer = ref(null);
 
 const scrollToBottom = async () => {
@@ -40,6 +64,21 @@ const scrollToBottom = async () => {
   }
 };
 
+const promptOptions = [
+  {
+    label: 'Summarize this conversation',
+    prompt: `Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent`,
+  },
+  {
+    label: 'Suggest an answer',
+    prompt: `Analyze the customer’s inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information.`,
+  },
+  {
+    label: 'Rate this conversation',
+    prompt: `Review the conversation to see how well it meets the customer’s needs. Share a rating out of 5 based on tone, clarity, and effectiveness.`,
+  },
+];
+
 watch(
   [() => props.messages, () => props.isCaptainTyping],
   () => {
@@ -50,7 +89,7 @@ watch(
 </script>
 
 <template>
-  <div class="flex flex-col ]mx-auto h-full text-sm leading-6 tracking-tight">
+  <div class="flex flex-col h-full text-sm leading-6 tracking-tight">
     <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
       <template v-for="message in messages" :key="message.id">
         <CopilotAgentMessage
@@ -68,6 +107,45 @@ watch(
       <CopilotLoader v-if="isCaptainTyping" />
     </div>
 
-    <CopilotInput class="mx-3 mt-px mb-4" @send="sendMessage" />
+    <div
+      v-if="!messages.length"
+      class="h-full w-full flex items-center justify-center"
+    >
+      <div class="h-fit px-3 py-3 space-y-1">
+        <span class="text-xs text-n-slate-10">
+          {{ $t('COPILOT.TRY_THESE_PROMPTS') }}
+        </span>
+        <button
+          v-for="prompt in promptOptions"
+          :key="prompt.label"
+          class="px-2 py-1 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center gap-1"
+          @click="() => useSuggestion(prompt)"
+        >
+          <span>{{ prompt.label }}</span>
+          <Icon icon="i-lucide-chevron-right" />
+        </button>
+      </div>
+    </div>
+
+    <div class="mx-3 mt-px mb-2">
+      <div class="flex items-center gap-2 justify-between w-full mb-1">
+        <ToggleCopilotAssistant
+          v-if="assistants.length"
+          :assistants="assistants"
+          :active-assistant="activeAssistant"
+          @set-assistant="$event => emit('setAssistant', $event)"
+        />
+        <div v-else />
+        <button
+          v-if="messages.length"
+          class="text-xs flex items-center gap-1 hover:underline"
+          @click="handleReset"
+        >
+          <i class="i-lucide-refresh-ccw" />
+          <span>{{ $t('CAPTAIN.COPILOT.RESET') }}</span>
+        </button>
+      </div>
+      <CopilotInput class="mb-1 w-full" @send="sendMessage" />
+    </div>
   </div>
 </template>

app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue

@@ -1,8 +1,12 @@
 <script setup>
 import { computed } from 'vue';
 import { emitter } from 'shared/helpers/mitt';
+import { useTrack } from 'dashboard/composables';
+
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
+import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import MessageFormatter from 'shared/helpers/MessageFormatter.js';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from '../avatar/Avatar.vue';
@@ -18,6 +22,11 @@ const props = defineProps({
   },
 });
 
+const messageContent = computed(() => {
+  const formatter = new MessageFormatter(props.message.content);
+  return formatter.formattedMessage;
+});
+
 const insertIntoRichEditor = computed(() => {
   return [INBOX_TYPES.WEB, INBOX_TYPES.EMAIL].includes(
     props.conversationInboxType
@@ -30,6 +39,7 @@ const useCopilotResponse = () => {
   } else {
     emitter.emit(BUS_EVENTS.INSERT_INTO_NORMAL_EDITOR, props.message?.content);
   }
+  useTrack(COPILOT_EVENTS.USE_CAPTAIN_RESPONSE);
 };
 </script>
 
@@ -43,9 +53,7 @@ const useCopilotResponse = () => {
     />
     <div class="flex flex-col gap-1 text-n-slate-12">
       <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
-      <div class="break-words">
+      <div v-dompurify-html="messageContent" class="prose-sm break-words" />
-        {{ message.content }}
-      </div>
       <div class="flex flex-row mt-1">
         <Button
           :label="$t('CAPTAIN.COPILOT.USE')"

app/javascript/dashboard/components-next/copilot/ToggleCopilotAssistant.vue

@@ -0,0 +1,81 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownContainer from 'next/dropdown-menu/base/DropdownContainer.vue';
+import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
+import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
+import DropdownItem from 'next/dropdown-menu/base/DropdownItem.vue';
+
+const props = defineProps({
+  assistants: {
+    type: Array,
+    required: true,
+  },
+  activeAssistant: {
+    type: Object,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['setAssistant']);
+
+const { t } = useI18n();
+
+const activeAssistantLabel = computed(() => {
+  return props.activeAssistant
+    ? props.activeAssistant.name
+    : t('CAPTAIN.COPILOT.SELECT_ASSISTANT');
+});
+</script>
+
+<template>
+  <div>
+    <DropdownContainer>
+      <template #trigger="{ toggle, isOpen }">
+        <Button
+          :label="activeAssistantLabel"
+          icon="i-woot-captain"
+          ghost
+          slate
+          xs
+          :class="{ 'bg-n-alpha-2': isOpen }"
+          @click="toggle"
+        />
+      </template>
+      <DropdownBody class="bottom-9 min-w-64 z-50" strong>
+        <DropdownSection class="max-h-80 overflow-scroll">
+          <DropdownItem
+            v-for="assistant in assistants"
+            :key="assistant.id"
+            class="!items-start !gap-1 flex-col cursor-pointer"
+            @click="() => emit('setAssistant', assistant)"
+          >
+            <template #label>
+              <div class="flex gap-1 justify-between w-full">
+                <div class="items-start flex gap-1 flex-col">
+                  <span class="text-n-slate-12 text-sm">
+                    {{ assistant.name }}
+                  </span>
+                  <span class="line-clamp-2 text-n-slate-11 text-xs">
+                    {{ assistant.description }}
+                  </span>
+                </div>
+
+                <div
+                  v-if="assistant.id === activeAssistant?.id"
+                  class="flex items-center justify-center flex-shrink-0 w-4 h-4 rounded-full bg-n-slate-12 dark:bg-n-slate-11"
+                >
+                  <i
+                    class="i-lucide-check text-white dark:text-n-slate-1 size-3"
+                  />
+                </div>
+              </div>
+            </template>
+          </DropdownItem>
+        </DropdownSection>
+      </DropdownBody>
+    </DropdownContainer>
+  </div>
+</template>

app/javascript/dashboard/components-next/dropdown-menu/base/DropdownBody.vue

@@ -19,7 +19,7 @@ const beforeClass = computed(() => {
 
   // Add extra blur layer only when strong prop is true, as a hack for Chrome's stacked backdrop-blur limitation
   // https://issues.chromium.org/issues/40835530
-  return "before:content-['\x00A0'] before:absolute before:bottom-0 before:left-0 before:w-full before:h-full before:backdrop-contrast-70 before:backdrop-blur-sm before:z-0 [&>*]:relative";
+  return "before:content-['\x00A0'] before:absolute before:bottom-0 before:left-0 before:w-full before:h-full before:rounded-xl before:backdrop-contrast-70 before:backdrop-blur-sm before:z-0 [&>*]:relative";
 });
 </script>
 

app/javascript/dashboard/components-next/icon/Logo.vue

@@ -1,6 +1,21 @@
+<script setup>
+import { useAttrs } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+
+const attrs = useAttrs();
+const globalConfig = useMapGetter('globalConfig/get');
+</script>
+
 <template>
+  <img
+    v-if="globalConfig.logoThumbnail"
+    v-bind="attrs"
+    :src="globalConfig.logoThumbnail"
+  />
   <svg
+    v-else
     v-once
+    v-bind="attrs"
     width="16"
     height="16"
     viewBox="0 0 16 16"

app/javascript/dashboard/components-next/message/Message.vue

@@ -34,6 +34,8 @@ import UnsupportedBubble from './bubbles/Unsupported.vue';
 import ContactBubble from './bubbles/Contact.vue';
 import DyteBubble from './bubbles/Dyte.vue';
 import LocationBubble from './bubbles/Location.vue';
+import CSATBubble from './bubbles/CSAT.vue';
+import FormBubble from './bubbles/Form.vue';
 
 import MessageError from './MessageError.vue';
 import ContextMenu from 'dashboard/modules/conversations/components/MessageContextMenu.vue';
@@ -260,6 +262,16 @@ const componentToRender = computed(() => {
     if (emailInboxTypes.includes(props.messageType)) return EmailBubble;
   }
 
+  if (props.contentType === CONTENT_TYPES.INPUT_CSAT) {
+    return CSATBubble;
+  }
+
+  if (
+    [CONTENT_TYPES.INPUT_SELECT, CONTENT_TYPES.FORM].includes(props.contentType)
+  ) {
+    return FormBubble;
+  }
+
   if (props.contentType === CONTENT_TYPES.INCOMING_EMAIL) {
     return EmailBubble;
   }
@@ -402,6 +414,11 @@ const avatarInfo = computed(() => {
   };
 });
 
+const avatarTooltip = computed(() => {
+  if (avatarInfo.value.name === '') return '';
+  return `${t('CONVERSATION.SENT_BY')} ${avatarInfo.value.name}`;
+});
+
 const setupHighlightTimer = () => {
   if (Number(route.query.messageId) !== Number(props.id)) {
     return;
@@ -460,6 +477,7 @@ provideMessageContext({
     >
       <div
         v-if="!shouldGroupWithNext && shouldShowAvatar"
+        v-tooltip.right-end="avatarTooltip"
         class="[grid-area:avatar] flex items-end"
       >
         <Avatar v-bind="avatarInfo" :size="24" />

app/javascript/dashboard/components-next/message/MessageList.vue

@@ -15,18 +15,14 @@ import { useCamelCase } from 'dashboard/composables/useTransformKeys';
  * @property {Array} messages - Array of all messages [These are not in camelcase]
  */
 const props = defineProps({
-  readMessages: {
-    type: Array,
-    default: () => [],
-  },
-  unReadMessages: {
-    type: Array,
-    default: () => [],
-  },
   currentUserId: {
     type: Number,
     required: true,
   },
+  firstUnreadId: {
+    type: Number,
+    default: null,
+  },
   isAnEmailChannel: {
     type: Boolean,
     default: false,
@@ -41,12 +37,8 @@ const props = defineProps({
   },
 });
 
-const unread = computed(() => {
+const allMessages = computed(() => {
-  return useCamelCase(props.unReadMessages, { deep: true });
+  return useCamelCase(props.messages, { deep: true });
-});
-
-const read = computed(() => {
-  return useCamelCase(props.readMessages, { deep: true });
 });
 
 /**
@@ -108,26 +100,18 @@ const getInReplyToMessage = parentMessage => {
 <template>
   <ul class="px-4 bg-n-background">
     <slot name="beforeAll" />
-    <template v-for="(message, index) in read" :key="message.id">
+    <template v-for="(message, index) in allMessages" :key="message.id">
-      <Message
+      <slot
-        v-bind="message"
+        v-if="firstUnreadId && message.id === firstUnreadId"
-        :is-email-inbox="isAnEmailChannel"
+        name="unreadBadge"
-        :in-reply-to="getInReplyToMessage(message)"
-        :group-with-next="shouldGroupWithNext(index, read)"
-        :inbox-supports-reply-to="inboxSupportsReplyTo"
-        :current-user-id="currentUserId"
-        data-clarity-mask="True"
       />
-    </template>
-    <slot name="beforeUnread" />
-    <template v-for="(message, index) in unread" :key="message.id">
       <Message
         v-bind="message"
+        :is-email-inbox="isAnEmailChannel"
         :in-reply-to="getInReplyToMessage(message)"
-        :group-with-next="shouldGroupWithNext(index, unread)"
+        :group-with-next="shouldGroupWithNext(index, allMessages)"
         :inbox-supports-reply-to="inboxSupportsReplyTo"
         :current-user-id="currentUserId"
-        :is-email-inbox="isAnEmailChannel"
         data-clarity-mask="True"
       />
     </template>

app/javascript/dashboard/components-next/message/MessageMeta.vue

@@ -49,7 +49,7 @@ const isSent = computed(() => {
     isASmsInbox.value ||
     isATelegramChannel.value
   ) {
-    return sourceId.value && status.value === MESSAGE_STATUS.SENT;
+    return status.value === MESSAGE_STATUS.SENT;
   }
 
   // All messages will be mark as sent for the Line channel, as there is no source ID.
@@ -67,7 +67,7 @@ const isDelivered = computed(() => {
     isASmsInbox.value ||
     isAFacebookInbox.value
   ) {
-    return sourceId.value && status.value === MESSAGE_STATUS.DELIVERED;
+    return status.value === MESSAGE_STATUS.DELIVERED;
   }
   // All messages marked as delivered for the web widget inbox and API inbox once they are sent.
   if (isAWebWidgetInbox.value || isAPIInbox.value) {
@@ -88,7 +88,7 @@ const isRead = computed(() => {
     isATwilioChannel.value ||
     isAFacebookInbox.value
   ) {
-    return sourceId.value && status.value === MESSAGE_STATUS.READ;
+    return status.value === MESSAGE_STATUS.READ;
   }
 
   if (isAWebWidgetInbox.value || isAPIInbox.value) {