validate swagger api specification

.circleci/config.yml

@@ -73,15 +73,15 @@ jobs:
               libvips
 
       - run:
-          name: Install RVM and Ruby 3.4.4
+          name: Install RVM and Ruby 3.3.3
           command: |
             sudo apt-get install -y gpg
             gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
             \curl -sSL https://get.rvm.io | bash -s stable
             echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
             source ~/.rvm/scripts/rvm
-            rvm install "3.4.4"
+            rvm install "3.3.3"
-            rvm use 3.4.4 --default
+            rvm use 3.3.3 --default
             gem install bundler -v 2.5.16
 
       - run:

.devcontainer/docker-compose.yml

@@ -12,7 +12,7 @@ services:
       args:
         VARIANT: 'ubuntu-22.04'
         NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: '1000'
         USER_GID: '1000'
@@ -25,7 +25,7 @@ services:
       args:
         VARIANT: 'ubuntu-22.04'
         NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: '1000'
         USER_GID: '1000'

.gitignore

@@ -71,6 +71,9 @@ test/cypress/videos/*
 /config/master.key
 /config/*.enc
 
+#ignore files under .vscode directory
+.vscode
+.cursor
 
 # yalc for local testing
 .yalc
@@ -89,8 +92,5 @@ yarn-debug.log*
 # https://vitejs.dev/guide/env-and-mode.html#env-files
 *.local
 
-
+# Claude.ai config file
-# TextEditors & AI Agents config files
+CLAUDE.md
-.vscode
-.claude/settings.local.json
-.cursor

.rubocop.yml

@@ -1,10 +1,7 @@
-plugins:
+require:
   - rubocop-performance
   - rubocop-rails
   - rubocop-rspec
-  - rubocop-factory_bot
-
-require:
   - ./rubocop/use_from_email.rb
   - ./rubocop/custom_cop_location.rb
 
@@ -16,61 +13,44 @@ Metrics/ClassLength:
   Exclude:
     - 'app/models/message.rb'
     - 'app/models/conversation.rb'
-
 Metrics/MethodLength:
   Max: 19
-  Exclude:
-    - 'enterprise/lib/captain/agent.rb'
-
 RSpec/ExampleLength:
   Max: 25
-
 Style/Documentation:
   Enabled: false
-
 Style/ExponentialNotation:
   Enabled: false
-
 Style/FrozenStringLiteralComment:
   Enabled: false
-
 Style/SymbolArray:
   Enabled: false
-
 Style/OpenStructUse:
   Enabled: false
-
 Style/OptionalBooleanParameter:
   Exclude:
     - 'app/services/email_templates/db_resolver_service.rb'
     - 'app/dispatchers/dispatcher.rb'
-
 Style/GlobalVars:
   Exclude:
     - 'config/initializers/01_redis.rb'
     - 'config/initializers/rack_attack.rb'
     - 'lib/redis/alfred.rb'
     - 'lib/global_config.rb'
-
 Style/ClassVars:
   Exclude:
     - 'app/services/email_templates/db_resolver_service.rb'
-
 Lint/MissingSuper:
   Exclude:
     - 'app/drops/base_drop.rb'
-
 Lint/SymbolConversion:
   Enabled: false
-
 Lint/EmptyBlock:
   Exclude:
     - 'app/views/api/v1/accounts/conversations/toggle_status.json.jbuilder'
-
 Lint/OrAssignmentToConstant:
   Exclude:
     - 'lib/redis/config.rb'
-
 Metrics/BlockLength:
   Max: 30
   Exclude:
@@ -78,16 +58,10 @@ Metrics/BlockLength:
     - '**/routes.rb'
     - 'config/environments/*'
     - db/schema.rb
-
 Metrics/ModuleLength:
   Exclude:
     - lib/seeders/message_seeder.rb
     - spec/support/slack_stubs.rb
-
-Rails/HelperInstanceVariable:
-  Exclude:
-    - enterprise/app/helpers/captain/chat_helper.rb
-
 Rails/ApplicationController:
   Exclude:
     - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -97,101 +71,74 @@ Rails/ApplicationController:
     - 'app/controllers/platform_controller.rb'
     - 'app/controllers/public_controller.rb'
     - 'app/controllers/survey/responses_controller.rb'
-
 Rails/FindEach:
   Enabled: true
   Include:
     - 'app/**/*.rb'
-
 Rails/CompactBlank:
   Enabled: false
-
 Rails/EnvironmentVariableAccess:
   Enabled: false
-
 Rails/TimeZoneAssignment:
   Enabled: false
-
 Rails/RedundantPresenceValidationOnBelongsTo:
   Enabled: false
-
-Rails/InverseOf:
-  Exclude:
-    - enterprise/app/models/captain/assistant.rb
-
-Rails/UniqueValidationWithoutIndex:
-  Exclude:
-    - app/models/canned_response.rb
-    - app/models/telegram_bot.rb
-    - enterprise/app/models/captain_inbox.rb
-    - 'app/models/channel/twitter_profile.rb'
-    - 'app/models/webhook.rb'
-    - 'app/models/contact.rb'
-
 Style/ClassAndModuleChildren:
   EnforcedStyle: compact
   Exclude:
     - 'config/application.rb'
     - 'config/initializers/monkey_patches/*'
-
 Style/MapToHash:
   Enabled: false
-
 Style/HashSyntax:
   Enabled: true
   EnforcedStyle: no_mixed_keys
   EnforcedShorthandSyntax: never
-
 RSpec/NestedGroups:
   Enabled: true
   Max: 4
-
 RSpec/MessageSpies:
   Enabled: false
-
 RSpec/StubbedMock:
   Enabled: false
-
+RSpec/FactoryBot/SyntaxMethods:
+  Enabled: false
 Naming/VariableNumber:
   Enabled: false
-
 Naming/MemoizedInstanceVariableName:
   Exclude:
     - 'app/models/message.rb'
-
 Style/GuardClause:
   Exclude:
     - 'app/builders/account_builder.rb'
     - 'app/models/attachment.rb'
     - 'app/models/message.rb'
-
 Metrics/AbcSize:
   Max: 26
   Exclude:
     - 'app/controllers/concerns/auth_helper.rb'
-
+Rails/UniqueValidationWithoutIndex:
+  Exclude:
+    - 'app/models/channel/twitter_profile.rb'
+    - 'app/models/webhook.rb'
+    - 'app/models/contact.rb'
     - 'app/models/integrations/hook.rb'
     - 'app/models/canned_response.rb'
     - 'app/models/telegram_bot.rb'
-
 Rails/RenderInline:
   Exclude:
     - 'app/controllers/swagger_controller.rb'
-
 Rails/ThreeStateBooleanColumn:
   Exclude:
     - 'db/migrate/20230503101201_create_sla_policies.rb'
-
 RSpec/IndexedLet:
   Enabled: false
-
 RSpec/NamedSubject:
   Enabled: false
 
 # we should bring this down
 RSpec/MultipleExpectations:
   Max: 7
-
 RSpec/MultipleMemoizedHelpers:
   Max: 14
 
@@ -219,121 +166,3 @@ AllCops:
     - 'tmp/**/*'
     - 'storage/**/*'
     - 'db/migrate/20230426130150_init_schema.rb'
-
-FactoryBot/SyntaxMethods:
-  Enabled: false
-
-# Disable new rules causing errors
-Layout/LeadingCommentSpace:
-  Enabled: false
-
-Style/ReturnNilInPredicateMethodDefinition:
-  Enabled: false
-
-Style/RedundantParentheses:
-  Enabled: false
-
-Performance/StringIdentifierArgument:
-  Enabled: false
-
-Layout/EmptyLinesAroundExceptionHandlingKeywords:
-  Enabled: false
-
-Lint/LiteralAsCondition:
-  Enabled: false
-
-Style/RedundantReturn:
-  Enabled: false
-
-Layout/SpaceAroundOperators:
-  Enabled: false
-
-Rails/EnvLocal:
-  Enabled: false
-
-Rails/WhereRange:
-  Enabled: false
-
-Lint/UselessConstantScoping:
-  Enabled: false
-
-Style/MultipleComparison:
-  Enabled: false
-
-Bundler/OrderedGems:
-  Enabled: false
-
-RSpec/ExampleWording:
-  Enabled: false
-
-RSpec/ReceiveMessages:
-  Enabled: false
-
-FactoryBot/AssociationStyle:
-  Enabled: false
-
-Rails/EnumSyntax:
-  Enabled: false
-
-Lint/RedundantTypeConversion:
-  Enabled: false
-
-# Additional rules to disable
-Rails/RedundantActiveRecordAllMethod:
-  Enabled: false
-
-Layout/TrailingEmptyLines:
-  Enabled: false
-
-Style/SafeNavigationChainLength:
-  Enabled: false
-
-Lint/SafeNavigationConsistency:
-  Enabled: false
-
-Lint/CopDirectiveSyntax:
-  Enabled: false
-
-# Final set of rules to disable
-FactoryBot/ExcessiveCreateList:
-  Enabled: false
-
-RSpec/MissingExpectationTargetMethod:
-  Enabled: false
-
-Performance/InefficientHashSearch:
-  Enabled: false
-
-Style/RedundantSelfAssignmentBranch:
-  Enabled: false
-
-Style/YAMLFileRead:
-  Enabled: false
-
-Layout/ExtraSpacing:
-  Enabled: false
-
-Style/RedundantFilterChain:
-  Enabled: false
-
-Performance/MapMethodChain:
-  Enabled: false
-
-Rails/RootPathnameMethods:
-  Enabled: false
-
-Style/SuperArguments:
-  Enabled: false
-
-# Final remaining rules to disable
-Rails/Delegate:
-  Enabled: false
-
-Style/CaseLikeIf:
-  Enabled: false
-
-FactoryBot/RedundantFactoryOption:
-  Enabled: false
-
-FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false

.ruby-version

@@ -1 +1 @@
-3.4.4
+3.3.3

.windsurf/rules/chatwoot.md

@@ -1 +0,0 @@
-../../AGENTS.md

AGENTS.md

@@ -1,58 +0,0 @@
-# Chatwoot Development Guidelines
-
-## Build / Test / Lint
-
-- **Setup**: `bundle install && pnpm install`
-- **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
-- **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
-- **Lint Ruby**: `bundle exec rubocop -a`
-- **Test JS**: `pnpm test` or `pnpm test:watch`
-- **Test Ruby**: `bundle exec rspec spec/path/to/file_spec.rb`
-- **Single Test**: `bundle exec rspec spec/path/to/file_spec.rb:LINE_NUMBER`
-- **Run Project**: `overmind start -f Procfile.dev`
-
-## Code Style
-
-- **Ruby**: Follow RuboCop rules (150 character max line length)
-- **Vue/JS**: Use ESLint (Airbnb base + Vue 3 recommended)
-- **Vue Components**: Use PascalCase
-- **Events**: Use camelCase
-- **I18n**: No bare strings in templates; use i18n
-- **Error Handling**: Use custom exceptions (`lib/custom_exceptions/`)
-- **Models**: Validate presence/uniqueness, add proper indexes
-- **Type Safety**: Use PropTypes in Vue, strong params in Rails
-- **Naming**: Use clear, descriptive names with consistent casing
-- **Vue API**: Always use Composition API with `<script setup>` at the top
-
-## Styling
-
-- **Tailwind Only**:  
-  - Do not write custom CSS  
-  - Do not use scoped CSS  
-  - Do not use inline styles  
-  - Always use Tailwind utility classes  
-- **Colors**: Refer to `tailwind.config.js` for color definitions
-
-## General Guidelines
-
-- MVP focus: Least code change, happy-path only
-- No unnecessary defensive programming
-- Break down complex tasks into small, testable units
-- Iterate after confirmation
-- Avoid writing specs unless explicitly asked
-- Remove dead/unreachable/unused code
-- Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
-- Don't reference Claude in commit messages
-
-## Project-Specific
-
-- **Translations**:
-  - Only update `en.yml` and `en.json`
-  - Other languages are handled by the community
-  - Backend i18n → `en.yml`, Frontend i18n → `en.json`
-- **Frontend**:
-  - Use `components-next/` for message bubbles (the rest is being deprecated)
-
-## Ruby Best Practices
-
-- Use compact `module/class` definitions; avoid nested styles

CLAUDE.md

@@ -1 +0,0 @@
-AGENTS.md

Gemfile

@@ -1,10 +1,10 @@
 source 'https://rubygems.org'
 
-ruby '3.4.4'
+ruby '3.3.3'
 
 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -33,8 +33,6 @@ gem 'liquid'
 gem 'commonmarker'
 # Validate Data against JSON Schema
 gem 'json_schemer'
-# used in swagger build
-gem 'json_refs'
 # Rack middleware for blocking & throttling abusive requests
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
@@ -198,6 +196,9 @@ group :development do
   gem 'scss_lint', require: false
   gem 'web-console', '>= 4.2.1'
 
+  # used in swagger build
+  gem 'json_refs'
+
   # When we want to squash migrations
   gem 'squasher'
 
@@ -236,7 +237,6 @@ group :development, :test do
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false
   gem 'rubocop-rspec', require: false
-  gem 'rubocop-factory_bot', require: false
   gem 'seed_dump'
   gem 'shoulda-matchers'
   gem 'simplecov', '0.17.1', require: false

Gemfile.lock

@@ -25,89 +25,76 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.1.5.1)
+    actioncable (7.0.8.7)
-      actionpack (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-      zeitwerk (~> 2.6)
+    actionmailbox (7.0.8.7)
-    actionmailbox (7.1.5.1)
+      actionpack (= 7.0.8.7)
-      actionpack (= 7.1.5.1)
+      activejob (= 7.0.8.7)
-      activejob (= 7.1.5.1)
+      activerecord (= 7.0.8.7)
-      activerecord (= 7.1.5.1)
+      activestorage (= 7.0.8.7)
-      activestorage (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.1.5.1)
+    actionmailer (7.0.8.7)
-      actionpack (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      actionview (= 7.1.5.1)
+      actionview (= 7.0.8.7)
-      activejob (= 7.1.5.1)
+      activejob (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
-      rails-dom-testing (~> 2.2)
+      rails-dom-testing (~> 2.0)
-    actionpack (7.1.5.1)
+    actionpack (7.0.8.7)
-      actionview (= 7.1.5.1)
+      actionview (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-      nokogiri (>= 1.8.5)
+      rack (~> 2.0, >= 2.2.4)
-      racc
-      rack (>= 2.2.4)
-      rack-session (>= 1.0.1)
       rack-test (>= 0.6.3)
-      rails-dom-testing (~> 2.2)
+      rails-dom-testing (~> 2.0)
-      rails-html-sanitizer (~> 1.6)
+      rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.1.5.1)
+    actiontext (7.0.8.7)
-      actionpack (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      activerecord (= 7.1.5.1)
+      activerecord (= 7.0.8.7)
-      activestorage (= 7.1.5.1)
+      activestorage (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
+    actionview (7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       builder (~> 3.1)
-      erubi (~> 1.11)
+      erubi (~> 1.4)
-      rails-dom-testing (~> 2.2)
+      rails-dom-testing (~> 2.0)
-      rails-html-sanitizer (~> 1.6)
+      rails-html-sanitizer (~> 1.1, >= 1.2.0)
     active_record_query_trace (1.8)
-    activejob (7.1.5.1)
+    activejob (7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
+    activemodel (7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-    activerecord (7.1.5.1)
+    activerecord (7.0.8.7)
-      activemodel (= 7.1.5.1)
+      activemodel (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-      timeout (>= 0.4.0)
+    activerecord-import (1.4.1)
-    activerecord-import (2.1.0)
       activerecord (>= 4.2)
-    activestorage (7.1.5.1)
+    activestorage (7.0.8.7)
-      actionpack (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      activejob (= 7.1.5.1)
+      activejob (= 7.0.8.7)
-      activerecord (= 7.1.5.1)
+      activerecord (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       marcel (~> 1.0)
-    activesupport (7.1.5.1)
+      mini_mime (>= 1.1.0)
-      base64
+    activesupport (7.0.8.7)
-      benchmark (>= 0.3)
-      bigdecimal
       concurrent-ruby (~> 1.0, >= 1.0.2)
-      connection_pool (>= 2.2.5)
-      drb
       i18n (>= 1.6, < 2)
-      logger (>= 1.4.2)
       minitest (>= 5.1)
-      mutex_m
-      securerandom (>= 0.3)
       tzinfo (~> 2.0)
-    acts-as-taggable-on (12.0.0)
+    acts-as-taggable-on (9.0.1)
-      activerecord (>= 7.1, < 8.1)
+      activerecord (>= 6.0, < 7.1)
-      zeitwerk (>= 2.4, < 3.0)
     addressable (2.8.7)
       public_suffix (>= 2.0.2, < 7.0)
     administrate (0.20.1)
@@ -129,7 +116,7 @@ GEM
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
       rake (>= 10.4, < 14.0)
-    ast (2.4.3)
+    ast (2.4.2)
     attr_extras (7.1.0)
     audited (5.4.1)
       activerecord (>= 5.0, < 7.7)
@@ -155,15 +142,14 @@ GEM
       statsd-ruby (~> 1.1)
     base64 (0.2.0)
     bcrypt (3.1.20)
-    benchmark (0.4.0)
+    bigdecimal (3.1.8)
-    bigdecimal (3.1.9)
     bindex (0.8.1)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
     brakeman (5.4.1)
     browser (5.3.1)
     builder (3.3.0)
-    bullet (8.0.7)
+    bullet (7.0.7)
       activesupport (>= 3.0.0)
       uniform_notifier (~> 1.11)
     bundle-audit (0.1.0)
@@ -175,8 +161,8 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.3.5)
+    concurrent-ruby (1.3.4)
-    connection_pool (2.5.3)
+    connection_pool (2.4.1)
     crack (1.0.0)
       bigdecimal
       rexml
@@ -190,10 +176,16 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    date (3.4.1)
+    datadog-ci (0.8.3)
-    ddtrace (0.48.0)
-      ffi (~> 1.0)
       msgpack
+    date (3.4.1)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -204,10 +196,10 @@ GEM
       railties (>= 4.1.0)
       responders
       warden (~> 1.2.3)
-    devise_token_auth (1.2.5)
+    devise_token_auth (1.2.3)
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 8.1)
+      rails (>= 4.2.0, < 7.2)
     diff-lcs (1.5.1)
     digest-crc (0.6.5)
       rake (>= 12.0.0, < 14.0.0)
@@ -220,7 +212,6 @@ GEM
       railties (>= 6.1)
     down (5.4.0)
       addressable (~> 2.8)
-    drb (2.2.3)
     dry-cli (1.1.0)
     ecma-re-validator (0.4.0)
       regexp_parser (~> 2.2)
@@ -263,10 +254,7 @@ GEM
     fcm (1.0.8)
       faraday (>= 1.0.0, < 3.0)
       googleauth (~> 1)
-    ffi (1.17.2)
+    ffi (1.16.3)
-    ffi (1.17.2-arm64-darwin)
-    ffi (1.17.2-x86_64-darwin)
-    ffi (1.17.2-x86_64-linux-gnu)
     ffi-compiler (1.0.1)
       ffi (>= 1.0.0)
       rake
@@ -327,13 +315,16 @@ GEM
     google-cloud-translate-v3 (0.10.0)
       gapic-common (>= 0.20.0, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.7)
+    google-protobuf (3.25.5)
+    google-protobuf (3.25.5-arm64-darwin)
+    google-protobuf (3.25.5-x86_64-darwin)
+    google-protobuf (3.25.5-x86_64-linux)
     googleapis-common-protos (1.6.0)
       google-protobuf (>= 3.18, < 5.a)
       googleapis-common-protos-types (~> 1.7)
       grpc (~> 1.41)
-    googleapis-common-protos-types (1.20.0)
+    googleapis-common-protos-types (1.14.0)
-      google-protobuf (>= 3.18, < 5.a)
+      google-protobuf (~> 3.18)
     googleauth (1.11.2)
       faraday (>= 1.0, < 3.a)
       google-cloud-env (~> 2.1)
@@ -343,17 +334,17 @@ GEM
       signet (>= 0.16, < 2.a)
     groupdate (6.2.1)
       activesupport (>= 5.2)
-    grpc (1.72.0)
+    grpc (1.62.0)
-      google-protobuf (>= 3.25, < 5.0)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-arm64-darwin)
+    grpc (1.62.0-arm64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-darwin)
+    grpc (1.62.0-x86_64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-linux)
+    grpc (1.62.0-x86_64-linux)
-      google-protobuf (>= 3.25, < 5.0)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
     haikunator (1.1.1)
     hairtrigger (1.0.0)
@@ -379,7 +370,7 @@ GEM
       mini_mime (>= 1.0.0)
       multi_xml (>= 0.5.2)
     httpclient (2.8.3)
-    i18n (1.14.7)
+    i18n (1.14.6)
       concurrent-ruby (~> 1.0)
     image_processing (1.12.2)
       mini_magick (>= 4.9.5, < 5)
@@ -397,7 +388,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.12.0)
+    json (2.6.3)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -432,13 +423,21 @@ GEM
       faraday-multipart
       json (>= 1.8)
       rexml
-    language_server-protocol (3.17.0.5)
     launchy (2.5.2)
       addressable (~> 2.8)
     letter_opener (1.8.1)
       launchy (>= 2.2, < 3)
+    libdatadog (7.0.0.1.0)
+    libdatadog (7.0.0.1.0-x86_64-linux)
+    libddwaf (1.14.0.0.0)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-arm64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-linux)
+      ffi (~> 1.0)
     line-bot-api (1.28.0)
-    lint_roller (1.1.0)
     liquid (5.4.0)
     listen (3.8.0)
       rb-fsevent (~> 0.10, >= 0.10.3)
@@ -446,7 +445,7 @@ GEM
     llhttp-ffi (0.4.0)
       ffi-compiler (~> 1.0)
       rake (~> 13.0)
-    logger (1.7.0)
+    logger (1.6.0)
     lograge (0.14.0)
       actionpack (>= 4)
       activesupport (>= 4)
@@ -472,10 +471,10 @@ GEM
     mini_magick (4.12.0)
     mini_mime (1.1.5)
     mini_portile2 (2.8.8)
-    minitest (5.25.5)
+    minitest (5.25.4)
     mock_redis (0.36.0)
       ruby2_keywords
-    msgpack (1.8.0)
+    msgpack (1.7.0)
     multi_json (1.15.0)
     multi_xml (0.6.0)
     multipart-post (2.3.0)
@@ -546,16 +545,14 @@ GEM
     orm_adapter (0.5.0)
     os (1.1.4)
     ostruct (0.6.1)
-    parallel (1.27.0)
+    parallel (1.23.0)
-    parser (3.3.8.0)
+    parser (3.2.2.1)
       ast (~> 2.4.1)
-      racc
     pg (1.5.3)
     pg_search (2.3.6)
       activerecord (>= 5.2)
       activesupport (>= 5.2)
     pgvector (0.1.1)
-    prism (1.4.0)
     procore-sift (1.0.0)
       activerecord (>= 6.1)
     pry (0.14.2)
@@ -570,7 +567,7 @@ GEM
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (2.2.15)
+    rack (2.2.14)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -584,28 +581,23 @@ GEM
       rack (~> 2.2, >= 2.2.4)
     rack-proxy (0.7.7)
       rack
-    rack-session (1.0.2)
-      rack (< 3)
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rackup (1.0.1)
+    rails (7.0.8.7)
-      rack (< 3)
+      actioncable (= 7.0.8.7)
-      webrick
+      actionmailbox (= 7.0.8.7)
-    rails (7.1.5.1)
+      actionmailer (= 7.0.8.7)
-      actioncable (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      actionmailbox (= 7.1.5.1)
+      actiontext (= 7.0.8.7)
-      actionmailer (= 7.1.5.1)
+      actionview (= 7.0.8.7)
-      actionpack (= 7.1.5.1)
+      activejob (= 7.0.8.7)
-      actiontext (= 7.1.5.1)
+      activemodel (= 7.0.8.7)
-      actionview (= 7.1.5.1)
+      activerecord (= 7.0.8.7)
-      activejob (= 7.1.5.1)
+      activestorage (= 7.0.8.7)
-      activemodel (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
       bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.0.8.7)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -613,14 +605,13 @@ GEM
     rails-html-sanitizer (1.6.1)
       loofah (~> 2.21)
       nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
+    railties (7.0.8.7)
-      actionpack (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-      irb
+      method_source
-      rackup (>= 1.0.0)
       rake (>= 12.2)
-      thor (~> 1.0, >= 1.2.2)
+      thor (~> 1.0)
-      zeitwerk (~> 2.6)
+      zeitwerk (~> 2.5)
     rainbow (3.1.1)
     rake (13.2.1)
     rb-fsevent (0.11.2)
@@ -632,7 +623,7 @@ GEM
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
-    regexp_parser (2.10.0)
+    regexp_parser (2.8.0)
     reline (0.3.6)
       io-console (~> 0.5)
     representable (3.2.0)
@@ -652,7 +643,7 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.4.1)
+    rexml (3.3.9)
     rspec-core (3.13.0)
       rspec-support (~> 3.13.0)
     rspec-expectations (3.13.2)
@@ -672,36 +663,30 @@ GEM
     rspec-support (3.13.1)
     rspec_junit_formatter (0.6.0)
       rspec-core (>= 2, < 4, != 2.12.0)
-    rubocop (1.75.6)
+    rubocop (1.50.2)
       json (~> 2.3)
-      language_server-protocol (~> 3.17.0.2)
-      lint_roller (~> 1.1.0)
       parallel (~> 1.10)
-      parser (>= 3.3.0.2)
+      parser (>= 3.2.0.0)
       rainbow (>= 2.2.2, < 4.0)
-      regexp_parser (>= 2.9.3, < 3.0)
+      regexp_parser (>= 1.8, < 3.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
+      rexml (>= 3.2.5, < 4.0)
+      rubocop-ast (>= 1.28.0, < 2.0)
       ruby-progressbar (~> 1.7)
-      unicode-display_width (>= 2.4.0, < 4.0)
+      unicode-display_width (>= 2.4.0, < 3.0)
-    rubocop-ast (1.44.1)
+    rubocop-ast (1.28.1)
-      parser (>= 3.3.7.2)
+      parser (>= 3.2.1.0)
-      prism (~> 1.4)
+    rubocop-capybara (2.18.0)
-    rubocop-factory_bot (2.27.1)
+      rubocop (~> 1.41)
-      lint_roller (~> 1.1)
+    rubocop-performance (1.17.1)
-      rubocop (~> 1.72, >= 1.72.1)
+      rubocop (>= 1.7.0, < 2.0)
-    rubocop-performance (1.25.0)
+      rubocop-ast (>= 0.4.0)
-      lint_roller (~> 1.1)
+    rubocop-rails (2.19.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.38.0, < 2.0)
-    rubocop-rails (2.32.0)
       activesupport (>= 4.2.0)
-      lint_roller (~> 1.1)
       rack (>= 1.1)
-      rubocop (>= 1.75.0, < 2.0)
+      rubocop (>= 1.33.0, < 2.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
+    rubocop-rspec (2.21.0)
-    rubocop-rspec (3.6.0)
+      rubocop (~> 1.33)
-      lint_roller (~> 1.1)
+      rubocop-capybara (~> 2.17)
-      rubocop (~> 1.72, >= 1.72.1)
     ruby-openai (7.3.1)
       event_stream_parser (>= 0.3.0, < 2.0.0)
       faraday (>= 1)
@@ -831,10 +816,8 @@ GEM
     unf (0.1.4)
       unf_ext
     unf_ext (0.0.8.2)
-    unicode-display_width (3.1.4)
+    unicode-display_width (2.4.2)
-      unicode-emoji (~> 4.0, >= 4.0.4)
+    uniform_notifier (1.16.0)
-    unicode-emoji (4.0.4)
-    uniform_notifier (1.17.0)
     uri (1.0.3)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
@@ -862,9 +845,7 @@ GEM
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
-    webrick (1.9.1)
+    websocket-driver (0.7.6)
-    websocket-driver (0.7.7)
-      base64
       websocket-extensions (>= 0.1.0)
     websocket-extensions (0.1.5)
     wisper (2.0.0)
@@ -970,7 +951,7 @@ DEPENDENCIES
   rack-cors (= 2.0.0)
   rack-mini-profiler (>= 3.2.0)
   rack-timeout
-  rails (~> 7.1)
+  rails (~> 7.0.8.4)
   redis
   redis-namespace
   responders (>= 3.1.1)
@@ -979,7 +960,6 @@ DEPENDENCIES
   rspec-rails (>= 6.1.5)
   rspec_junit_formatter
   rubocop
-  rubocop-factory_bot
   rubocop-performance
   rubocop-rails
   rubocop-rspec
@@ -1017,7 +997,7 @@ DEPENDENCIES
   working_hours
 
 RUBY VERSION
-   ruby 3.4.4p34
+   ruby 3.3.3p89
 
 BUNDLED WITH
    2.5.16

app/builders/account_builder.rb

@@ -32,7 +32,14 @@ class AccountBuilder
   end
 
   def validate_email
-    Account::SignUpEmailValidationService.new(@email).perform
+    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
+
+    address = ValidEmail2::Address.new(@email)
+    if address.valid? && !address.disposable?
+      true
+    else
+      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
+    end
   end
 
   def validate_user
@@ -74,4 +81,21 @@ class AccountBuilder
     @user.confirm if @confirmed
     @user.save!
   end
+
+  def domain_blocked?
+    domain = @email.split('@').last
+
+    blocked_domains.each do |blocked_domain|
+      return true if domain.match?(blocked_domain)
+    end
+
+    false
+  end
+
+  def blocked_domains
+    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
+    return [] if domains.blank?
+
+    domains.split("\n").map(&:strip)
+  end
 end

app/builders/contact_inbox_builder.rb

@@ -59,13 +59,11 @@ class ContactInboxBuilder
   end
 
   def create_contact_inbox
-    attrs = {
+    ::ContactInbox.create_with(hmac_verified: hmac_verified || false).find_or_create_by!(
       contact_id: @contact.id,
       inbox_id: @inbox.id,
       source_id: @source_id
-    }
+    )
-
-    ::ContactInbox.where(attrs).first_or_create!(hmac_verified: hmac_verified || false)
   rescue ActiveRecord::RecordNotUnique
     Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
     update_old_contact_inbox

app/builders/messages/instagram/base_message_builder.rb

@@ -152,13 +152,11 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
   end
 
   def message_already_exists?
-    find_message_by_source_id(@messaging[:message][:mid]).present?
+    cw_message = conversation.messages.where(
-  end
+      source_id: @messaging[:message][:mid]
+    ).first
 
-  def find_message_by_source_id(source_id)
+    cw_message.present?
-    return unless source_id
-
-    @message = Message.find_by(source_id: source_id)
   end
 
   def all_unsupported_files?

app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb

@@ -1,6 +1,3 @@
-# TODO : Move this to inboxes controller and deprecate this controller
-# No need to retain this controller as we could handle everything centrally in inboxes controller
-
 class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts::BaseController
   before_action :authorize_request
 

app/controllers/api/v1/accounts/contacts/conversations_controller.rb

@@ -12,6 +12,10 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
       Current.account
     ).perform
 
+    # Only allow conversations from inboxes the user has access to
+    inbox_ids = Current.user.assigned_inboxes.pluck(:id)
+    conversations = conversations.where(inbox_id: inbox_ids)
+
     @conversations = conversations.order(last_activity_at: :desc).limit(20)
   end
 end

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -42,9 +42,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def update
-    inbox_params = permitted_params.except(:channel, :csat_config)
+    @inbox.update!(permitted_params.except(:channel))
-    inbox_params[:csat_config] = format_csat_config(permitted_params[:csat_config]) if permitted_params[:csat_config].present?
-    @inbox.update!(inbox_params)
     update_inbox_working_hours
     update_channel if channel_update_required?
   end
@@ -123,22 +121,10 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     @inbox.channel.save!
   end
 
-  def format_csat_config(config)
-    {
-      display_type: config['display_type'] || 'emoji',
-      message: config['message'] || '',
-      survey_rules: {
-        operator: config.dig('survey_rules', 'operator') || 'contains',
-        values: config.dig('survey_rules', 'values') || []
-      }
-    }
-  end
-
   def inbox_attributes
     [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
      :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
-     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
+     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name]
-     { csat_config: [:display_type, :message, { survey_rules: [:operator, { values: [] }] }] }]
   end
 
   def permitted_params(channel_attributes = [])

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -94,8 +94,7 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   end
 
   def permitted_params
-    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, :state_id,
+    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
-                  label_ids: [])
   end
 
   def fetch_hook

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -21,7 +21,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
 
   def sign_up_user
     return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
-    return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
+    return redirect_to login_page_url(error: 'business-account-only') unless validate_business_account?
 
     create_account_for_user
     token = @resource.send(:set_reset_password_token)
@@ -53,11 +53,9 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     ).first
   end
 
-  def validate_signup_email_is_business_domain?
+  def validate_business_account?
-    # return true if the user is a business account, false if it is a blocked domain account
+    # return true if the user is a business account, false if it is a gmail account
-    Account::SignUpEmailValidationService.new(auth_hash['info']['email']).perform
+    auth_hash['info']['email'].downcase.exclude?('@gmail.com')
-  rescue CustomExceptions::Account::InvalidEmail
-    false
   end
 
   def create_account_for_user

app/controllers/platform/api/v1/users_controller.rb

@@ -1,9 +1,9 @@
 class Platform::Api::V1::UsersController < PlatformController
   # ref: https://stackoverflow.com/a/45190318/939299
   # set resource is called for other actions already in platform controller
-  # we want to add login and token to that chain as well
+  # we want to add login to that chain as well
-  before_action(only: [:login, :token]) { set_resource }
+  before_action(only: [:login]) { set_resource }
-  before_action(only: [:login, :token]) { validate_platform_app_permissible }
+  before_action(only: [:login]) { validate_platform_app_permissible }
 
   def show; end
 
@@ -18,8 +18,6 @@ class Platform::Api::V1::UsersController < PlatformController
     render json: { url: @resource.generate_sso_link }
   end
 
-  def token; end
-
   def update
     @resource.assign_attributes(user_update_params)
 

app/controllers/twilio/callback_controller.rb

@@ -24,10 +24,9 @@ class Twilio::CallbackController < ApplicationController
       :Body,
       :ToCountry,
       :FromState,
-      *Array.new(10) { |i| :"MediaUrl#{i}" },
+      :MediaUrl0,
-      *Array.new(10) { |i| :"MediaContentType#{i}" },
+      :MediaContentType0,
-      :MessagingServiceSid,
+      :MessagingServiceSid
-      :NumMedia
     )
   end
 end

app/finders/conversation_finder.rb

@@ -88,10 +88,7 @@ class ConversationFinder
 
   def find_conversation_by_inbox
     @conversations = current_account.conversations
-
+    @conversations = @conversations.where(inbox_id: @inbox_ids) unless params[:inbox_id].blank? && @is_admin
-    return unless params[:inbox_id]
-
-    @conversations = @conversations.where(inbox_id: @inbox_ids)
   end
 
   def find_all_conversations

app/javascript/dashboard/api/inbox/conversation.js

@@ -134,6 +134,10 @@ class ConversationApi extends ApiClient {
     return axios.get(`${this.url}/${conversationId}/attachments`);
   }
 
+  requestCopilot(conversationId, body) {
+    return axios.post(`${this.url}/${conversationId}/copilot`, body);
+  }
+
   getInboxAssistant(conversationId) {
     return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
   }

app/javascript/dashboard/assets/scss/widgets/_tabs.scss

@@ -3,7 +3,7 @@
 }
 
 .tabs--container--with-border {
-  @apply border-b border-b-n-weak;
+  @apply border-b border-n-weak;
 }
 
 .tabs--container--compact.tab--chat-type {

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue

@@ -1,65 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useToggle } from '@vueuse/core';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
-
-defineProps({
-  selectedContact: {
-    type: Object,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-
-const [showDeleteSection, toggleDeleteSection] = useToggle();
-const confirmDeleteContactDialogRef = ref(null);
-
-const openConfirmDeleteContactDialog = () => {
-  confirmDeleteContactDialogRef.value?.dialogRef.open();
-};
-</script>
-
-<template>
-  <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
-    <Button
-      :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-      sm
-      link
-      slate
-      class="hover:!no-underline text-n-slate-12"
-      icon="i-lucide-chevron-down"
-      trailing-icon
-      @click="toggleDeleteSection()"
-    />
-
-    <div
-      class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
-      :class="
-        showDeleteSection
-          ? 'grid-rows-[1fr] opacity-100 mt-2'
-          : 'grid-rows-[0fr] opacity-0 mt-0'
-      "
-    >
-      <div class="overflow-hidden min-h-0">
-        <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
-          {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
-          <Button
-            :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
-            sm
-            ruby
-            link
-            @click="openConfirmDeleteContactDialog()"
-          />
-        </span>
-      </div>
-    </div>
-  </div>
-  <ConfirmContactDeleteDialog
-    ref="confirmDeleteContactDialogRef"
-    :selected-contact="selectedContact"
-  />
-</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -7,7 +7,6 @@ import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/Contac
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
-import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
 import countries from 'shared/constants/countries';
 
 const props = defineProps({
@@ -150,15 +149,15 @@ const onClickViewDetails = () => emit('showContact', props.id);
     />
 
     <template #after>
-      <div
+      <transition
-        class="transition-all duration-500 ease-in-out grid overflow-hidden"
+        enter-active-class="overflow-hidden transition-all duration-300 ease-out"
-        :class="
+        leave-active-class="overflow-hidden transition-all duration-300 ease-in"
-          isExpanded
+        enter-from-class="overflow-hidden opacity-0 max-h-0"
-            ? 'grid-rows-[1fr] opacity-100'
+        enter-to-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
-            : 'grid-rows-[0fr] opacity-0'
+        leave-from-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
-        "
+        leave-to-class="overflow-hidden opacity-0 max-h-0"
       >
-        <div class="overflow-hidden">
+        <div v-show="isExpanded" class="w-full">
           <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
             <ContactsForm
               ref="contactsFormRef"
@@ -177,14 +176,8 @@ const onClickViewDetails = () => emit('showContact', props.id);
               />
             </div>
           </div>
-          <ContactDeleteSection
-            :selected-contact="{
-              id: props.id,
-              name: props.name,
-            }"
-          />
         </div>
-      </div>
+      </transition>
     </template>
   </CardLayout>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue

@@ -47,7 +47,11 @@ defineExpose({ dialogRef });
     ref="dialogRef"
     type="alert"
     :title="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.TITLE')"
-    :description="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION')"
+    :description="
+      t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION', {
+        contactName: props.selectedContact.name,
+      })
+    "
     :confirm-button-label="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.CONFIRM')"
     @confirm="handleDialogConfirm"
   />

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryForm.vue

@@ -200,7 +200,6 @@ defineExpose({ state, isSubmitDisabled });
                 :label="state.icon"
                 color="slate"
                 size="sm"
-                type="button"
                 :icon="!state.icon ? 'i-lucide-smile-plus' : ''"
                 class="!h-[2.4rem] !w-[2.375rem] absolute top-[1.94rem] !outline-none !rounded-[0.438rem] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
                 @click="isEmojiPickerOpen = !isEmojiPickerOpen"

app/javascript/dashboard/components-next/button/Button.vue

@@ -117,7 +117,7 @@ const STYLE_CONFIG = {
         'text-n-ruby-11 hover:enabled:bg-n-ruby-9/10 focus-visible:bg-n-ruby-9/10 outline-n-ruby-8',
       ghost:
         'text-n-ruby-11 hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 outline-transparent',
-      link: 'text-n-ruby-9 dark:text-n-ruby-11 hover:enabled:underline focus-visible:underline outline-transparent',
+      link: 'text-n-ruby-9 hover:enabled:underline focus-visible:underline outline-transparent',
     },
     amber: {
       solid:

app/javascript/dashboard/components-next/captain/pageComponents/assistant/EditAssistantForm.vue

@@ -100,10 +100,7 @@ const handleBasicInfoUpdate = async () => {
   const payload = {
     name: state.name,
     description: state.description,
-    config: {
+    product_name: state.productName,
-      ...props.assistant.config,
-      product_name: state.productName,
-    },
   };
 
   emit('submit', payload);

app/javascript/dashboard/components-next/copilot/Copilot.vue

@@ -1,5 +1,6 @@
 <script setup>
-import { nextTick, ref, watch, computed } from 'vue';
+import { nextTick, ref, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
 import { useTrack } from 'dashboard/composables';
 import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 
@@ -7,10 +8,8 @@ import CopilotInput from './CopilotInput.vue';
 import CopilotLoader from './CopilotLoader.vue';
 import CopilotAgentMessage from './CopilotAgentMessage.vue';
 import CopilotAssistantMessage from './CopilotAssistantMessage.vue';
-import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
 import ToggleCopilotAssistant from './ToggleCopilotAssistant.vue';
-import CopilotHeader from './CopilotHeader.vue';
+import Icon from '../icon/Icon.vue';
-import CopilotEmptyState from './CopilotEmptyState.vue';
 
 const props = defineProps({
   supportAgent: {
@@ -27,7 +26,7 @@ const props = defineProps({
   },
   conversationInboxType: {
     type: String,
-    default: '',
+    required: true,
   },
   assistants: {
     type: Array,
@@ -39,13 +38,22 @@ const props = defineProps({
   },
 });
 
-const emit = defineEmits(['sendMessage', 'reset', 'setAssistant', 'close']);
+const emit = defineEmits(['sendMessage', 'reset', 'setAssistant']);
+
+const { t } = useI18n();
+
+const COPILOT_USER_ROLES = ['assistant', 'system'];
 
 const sendMessage = message => {
   emit('sendMessage', message);
   useTrack(COPILOT_EVENTS.SEND_MESSAGE);
 };
 
+const useSuggestion = opt => {
+  emit('sendMessage', t(opt.prompt));
+  useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
+};
+
 const handleReset = () => {
   emit('reset');
 };
@@ -59,28 +67,20 @@ const scrollToBottom = async () => {
   }
 };
 
-const groupedMessages = computed(() => {
+const promptOptions = [
-  const result = [];
+  {
-  let thinkingGroup = [];
+    label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
-
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
-  props.messages.forEach(message => {
+  },
-    if (message.role === 'assistant_thinking') {
+  {
-      thinkingGroup.push(message);
+    label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
-    } else {
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
-      if (thinkingGroup.length > 0) {
+  },
-        result.push({ type: 'thinking_group', messages: thinkingGroup });
+  {
-        thinkingGroup = [];
+    label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
-      }
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
-      result.push({ type: 'message', message });
+  },
-    }
+];
-  });
-
-  if (thinkingGroup.length > 0) {
-    result.push({ type: 'thinking_group', messages: thinkingGroup });
-  }
-
-  return result;
-});
 
 watch(
   [() => props.messages, () => props.isCaptainTyping],
@@ -93,62 +93,60 @@ watch(
 
 <template>
   <div class="flex flex-col h-full text-sm leading-6 tracking-tight w-full">
-    <CopilotHeader
+    <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
-      :has-messages="messages.length > 0"
+      <template v-for="message in messages" :key="message.id">
-      @reset="handleReset"
+        <CopilotAgentMessage
-      @close="$emit('close')"
+          v-if="message.role === 'user'"
-    />
+          :support-agent="supportAgent"
-    <div
+          :message="message"
-      ref="chatContainer"
+        />
-      class="flex-1 flex px-4 py-4 overflow-y-auto items-start"
+        <CopilotAssistantMessage
-    >
+          v-else-if="COPILOT_USER_ROLES.includes(message.role)"
-      <div v-if="messages.length" class="space-y-6 flex-1 flex flex-col w-full">
+          :message="message"
-        <template
+          :conversation-inbox-type="conversationInboxType"
-          v-for="item in groupedMessages"
+        />
-          :key="item.type === 'message' ? item.message.id : 'thinking-group'"
+      </template>
-        >
-          <template v-if="item.type === 'message'">
-            <CopilotAgentMessage
-              v-if="item.message.role === 'user'"
-              :support-agent="supportAgent"
-              :message="item.message"
-            />
-            <CopilotAssistantMessage
-              v-else-if="
-                item.message.role === 'assistant' ||
-                item.message.role === 'system'
-              "
-              :message="item.message"
-              :conversation-inbox-type="conversationInboxType"
-            />
-          </template>
-          <CopilotThinkingGroup
-            v-else
-            :messages="item.messages"
-            :has-assistant-message-after="
-              groupedMessages[groupedMessages.indexOf(item) + 1]?.message
-                ?.role === 'assistant'
-            "
-          />
-        </template>
 
-        <CopilotLoader v-if="isCaptainTyping" />
+      <CopilotLoader v-if="isCaptainTyping" />
+    </div>
+
+    <div
+      v-if="!messages.length"
+      class="h-full w-full flex items-center justify-center"
+    >
+      <div class="h-fit px-3 py-3 space-y-1">
+        <span class="text-xs text-n-slate-10">
+          {{ $t('COPILOT.TRY_THESE_PROMPTS') }}
+        </span>
+        <button
+          v-for="prompt in promptOptions"
+          :key="prompt.label"
+          class="px-2 py-1 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center gap-1"
+          @click="() => useSuggestion(prompt)"
+        >
+          <span>{{ t(prompt.label) }}</span>
+          <Icon icon="i-lucide-chevron-right" />
+        </button>
       </div>
-      <CopilotEmptyState
-        v-if="!messages.length"
-        @use-suggestion="sendMessage"
-      />
     </div>
 
     <div class="mx-3 mt-px mb-2">
       <div class="flex items-center gap-2 justify-between w-full mb-1">
         <ToggleCopilotAssistant
-          v-if="assistants.length > 1"
+          v-if="assistants.length"
           :assistants="assistants"
           :active-assistant="activeAssistant"
           @set-assistant="$event => emit('setAssistant', $event)"
         />
         <div v-else />
+        <button
+          v-if="messages.length"
+          class="text-xs flex items-center gap-1 hover:underline"
+          @click="handleReset"
+        >
+          <i class="i-lucide-refresh-ccw" />
+          <span>{{ $t('CAPTAIN.COPILOT.RESET') }}</span>
+        </button>
       </div>
       <CopilotInput class="mb-1 w-full" @send="sendMessage" />
     </div>

app/javascript/dashboard/components-next/copilot/CopilotAgentMessage.vue

@@ -1,17 +1,31 @@
 <script setup>
+import Avatar from '../avatar/Avatar.vue';
+
 defineProps({
   message: {
     type: Object,
     required: true,
   },
+  supportAgent: {
+    type: Object,
+    required: true,
+  },
 });
 </script>
 
 <template>
-  <div class="space-y-1 text-n-slate-12">
+  <div class="flex flex-row gap-2">
-    <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
+    <Avatar
-    <div class="break-words">
+      :name="supportAgent.available_name"
-      {{ message.content }}
+      :src="supportAgent.avatar_url"
+      :size="24"
+      rounded-full
+    />
+    <div class="space-y-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
+      <div class="break-words">
+        {{ message.content }}
+      </div>
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue

@@ -9,6 +9,7 @@ import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import MessageFormatter from 'shared/helpers/MessageFormatter.js';
 
 import Button from 'dashboard/components-next/button/Button.vue';
+import Avatar from '../avatar/Avatar.vue';
 
 const props = defineProps({
   message: {
@@ -17,7 +18,7 @@ const props = defineProps({
   },
   conversationInboxType: {
     type: String,
-    default: '',
+    required: true,
   },
 });
 
@@ -45,25 +46,33 @@ const useCopilotResponse = () => {
 </script>
 
 <template>
-  <div class="flex flex-col gap-1 text-n-slate-12">
+  <div class="flex flex-row gap-2">
-    <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
+    <Avatar
-    <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
+      name="Captain Copilot"
-      {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
+      icon-name="i-woot-captain"
-    </span>
+      :size="24"
-    <div
+      rounded-full
-      v-else
-      v-dompurify-html="messageContent"
-      class="prose-sm break-words"
     />
-    <div class="flex flex-row mt-1">
+    <div class="flex flex-col gap-1 text-n-slate-12">
-      <Button
+      <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
-        v-if="!hasEmptyMessageContent"
+      <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
-        :label="$t('CAPTAIN.COPILOT.USE')"
+        {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
-        faded
+      </span>
-        sm
+      <div
-        slate
+        v-else
-        @click="useCopilotResponse"
+        v-dompurify-html="messageContent"
+        class="prose-sm break-words"
       />
+      <div class="flex flex-row mt-1">
+        <Button
+          v-if="!hasEmptyMessageContent"
+          :label="$t('CAPTAIN.COPILOT.USE')"
+          faded
+          sm
+          slate
+          @click="useCopilotResponse"
+        />
+      </div>
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue

@@ -1,91 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useRoute } from 'vue-router';
-import Icon from '../icon/Icon.vue';
-
-const emit = defineEmits(['useSuggestion']);
-const { t } = useI18n();
-const route = useRoute();
-
-const routePromptMap = {
-  conversations: [
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
-    },
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
-    },
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
-    },
-  ],
-  dashboard: [
-    {
-      label: 'High priority conversations',
-      prompt: 'Get me a summary of all high priority open conversations',
-    },
-    {
-      label: 'List contacts',
-      prompt: 'Show me the list of contacts',
-    },
-    {
-      label: 'Summarize articles',
-      prompt: 'List articles that are in draft',
-    },
-  ],
-};
-
-const getCurrentRoute = () => {
-  const path = route.path;
-  if (path.includes('/conversations')) return 'conversations';
-  if (path.includes('/dashboard')) return 'dashboard';
-  if (path.includes('/contacts')) return 'contacts';
-  if (path.includes('/articles')) return 'articles';
-  return 'dashboard';
-};
-
-const promptOptions = computed(() => {
-  const currentRoute = getCurrentRoute();
-  return routePromptMap[currentRoute] || routePromptMap.conversations;
-});
-
-const handleSuggestion = opt => {
-  emit('useSuggestion', t(opt.prompt));
-};
-</script>
-
-<template>
-  <div class="flex-1 flex flex-col gap-6 px-2">
-    <div class="flex flex-col space-y-4 py-4">
-      <Icon icon="i-woot-captain" class="text-n-slate-9 text-4xl" />
-      <div class="space-y-1">
-        <h3 class="text-base font-medium text-n-slate-12 leading-8">
-          {{ $t('CAPTAIN.COPILOT.PANEL_TITLE') }}
-        </h3>
-        <p class="text-sm text-n-slate-11 leading-6">
-          {{ $t('CAPTAIN.COPILOT.KICK_OFF_MESSAGE') }}
-        </p>
-      </div>
-    </div>
-    <div class="w-full space-y-2">
-      <span class="text-xs text-n-slate-10 block">
-        {{ $t('CAPTAIN.COPILOT.TRY_THESE_PROMPTS') }}
-      </span>
-      <div class="space-y-1">
-        <button
-          v-for="prompt in promptOptions"
-          :key="prompt.label"
-          class="w-full px-3 py-2 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center justify-between hover:bg-n-slate-3 transition-colors"
-          @click="handleSuggestion(prompt)"
-        >
-          <span>{{ t(prompt.label) }}</span>
-          <Icon icon="i-lucide-chevron-right" />
-        </button>
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotHeader.story.vue

@@ -1,21 +0,0 @@
-<script setup>
-import CopilotHeader from './CopilotHeader.vue';
-</script>
-
-<template>
-  <Story
-    title="Captain/Copilot/CopilotHeader"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <!-- Default State -->
-    <Variant title="Default State">
-      <CopilotHeader />
-    </Variant>
-
-    <!-- With New Conversation Button -->
-    <Variant title="With New Conversation Button">
-      <!-- eslint-disable-next-line vue/prefer-true-attribute-shorthand -->
-      <CopilotHeader :has-messages="true" />
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotHeader.vue

@@ -1,32 +0,0 @@
-<script setup>
-import Button from '../button/Button.vue';
-defineProps({
-  hasMessages: {
-    type: Boolean,
-    default: false,
-  },
-});
-defineEmits(['reset', 'close']);
-</script>
-
-<template>
-  <div
-    class="flex items-center justify-between px-4 py-2 border-b border-n-weak h-12"
-  >
-    <div class="flex items-center justify-between gap-2 flex-1">
-      <span class="font-medium text-sm text-n-slate-12">
-        {{ $t('CAPTAIN.COPILOT.TITLE') }}
-      </span>
-      <div class="flex items-center">
-        <Button
-          v-if="hasMessages"
-          icon="i-lucide-plus"
-          ghost
-          sm
-          @click="$emit('reset')"
-        />
-        <Button icon="i-lucide-x" ghost sm @click="$emit('close')" />
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotInput.vue

@@ -13,16 +13,19 @@ const sendMessage = () => {
 </script>
 
 <template>
-  <form class="relative" @submit.prevent="sendMessage">
+  <form
+    class="border border-n-weak bg-n-alpha-3 rounded-lg h-12 flex"
+    @submit.prevent="sendMessage"
+  >
     <input
       v-model="message"
       type="text"
       :placeholder="$t('CAPTAIN.COPILOT.SEND_MESSAGE')"
-      class="w-full reset-base bg-n-alpha-3 ltr:pl-4 ltr:pr-12 rtl:pl-12 rtl:pr-4 py-3 text-n-slate-11 text-sm border border-n-weak rounded-lg focus:outline-none focus:ring-1 focus:ring-n-blue-11 focus:border-n-blue-11"
+      class="w-full reset-base bg-transparent px-4 py-3 text-n-slate-11 text-sm"
       @keyup.enter="sendMessage"
     />
     <button
-      class="absolute ltr:right-1 rtl:left-1 top-1/2 -translate-y-1/2 h-9 w-10 flex items-center justify-center text-n-slate-11 hover:text-n-blue-11"
+      class="h-auto w-12 flex items-center justify-center text-n-slate-11"
       type="submit"
     >
       <i class="i-ph-arrow-up" />

app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue

@@ -1,47 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useStore } from 'vuex';
-import { useRoute } from 'vue-router';
-import Button from 'dashboard/components-next/button/Button.vue';
-import { useMapGetter } from 'dashboard/composables/store';
-
-const store = useStore();
-const route = useRoute();
-
-const getUIState = useMapGetter('uiState/getUIState');
-const isSidebarOpen = computed(() => getUIState.value('isCopilotSidebarOpen'));
-
-const isConversationRoute = computed(() => {
-  const CONVERSATION_ROUTES = [
-    'inbox_conversation',
-    'conversation_through_inbox',
-    'conversations_through_label',
-    'team_conversations_through_label',
-    'conversations_through_folders',
-    'conversation_through_mentions',
-    'conversation_through_unattended',
-    'conversation_through_participating',
-  ];
-  return CONVERSATION_ROUTES.includes(route.name);
-});
-
-const toggleSidebar = () => {
-  store.dispatch('uiState/toggle', 'isCopilotSidebarOpen');
-};
-</script>
-
-<template>
-  <div class="fixed bottom-4 right-4 z-50">
-    <div
-      v-if="!isSidebarOpen && !isConversationRoute"
-      class="rounded-full bg-n-solid-2 p-2 hover:bg-n-solid-3"
-    >
-      <Button
-        icon="i-woot-captain"
-        class="!rounded-full !bg-n-alpha-2 text-n-slate-12 text-xl"
-        lg
-        @click="toggleSidebar"
-      />
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue

@@ -1,25 +0,0 @@
-<script setup>
-import Icon from '../../components-next/icon/Icon.vue';
-defineProps({
-  content: {
-    type: String,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-2 p-3 rounded-lg bg-n-background/50 border border-n-weak hover:bg-n-background/80 transition-colors duration-200"
-  >
-    <div class="flex items-start gap-2">
-      <Icon
-        icon="i-lucide-sparkles"
-        class="w-4 h-4 mt-0.5 flex-shrink-0 text-n-slate-9"
-      />
-      <div class="text-sm text-n-slate-11">
-        {{ content }}
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.story.vue

@@ -1,34 +0,0 @@
-<script setup>
-import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
-
-const messages = [
-  {
-    id: 1,
-    content: 'Analyzing the user query',
-    reasoning: 'Breaking down the request into actionable steps',
-  },
-  {
-    id: 2,
-    content: 'Searching codebase',
-    reasoning: 'Looking for relevant files and functions',
-  },
-  {
-    id: 3,
-    content: 'Generating response',
-    reasoning: 'Composing a helpful and accurate answer',
-  },
-];
-</script>
-
-<template>
-  <Story title="Captain/Copilot/CopilotThinkingGroup" group="components">
-    <Variant title="Default">
-      <CopilotThinkingGroup :messages="messages" />
-    </Variant>
-
-    <Variant title="With Default Collapsed">
-      <!-- eslint-disable-next-line -->
-      <CopilotThinkingGroup :messages="messages" :default-collapsed="true" />
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue

@@ -1,61 +0,0 @@
-<script setup>
-import { ref, watch, computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import Icon from '../icon/Icon.vue';
-import CopilotThinkingBlock from './CopilotThinkingBlock.vue';
-
-const props = defineProps({
-  messages: { type: Array, required: true },
-  defaultCollapsed: { type: Boolean, default: false },
-});
-const { t } = useI18n();
-const isExpanded = ref(!props.defaultCollapsed);
-
-const thinkingCount = computed(() => props.messages.length);
-
-watch(
-  () => props.defaultCollapsed,
-  newValue => {
-    if (newValue) {
-      isExpanded.value = false;
-    }
-  }
-);
-</script>
-
-<template>
-  <div class="flex flex-col gap-2">
-    <button
-      class="group flex items-center gap-2 text-xs text-n-slate-10 hover:text-n-slate-11 transition-colors duration-200 -ml-3"
-      @click="isExpanded = !isExpanded"
-    >
-      <Icon
-        :icon="isExpanded ? 'i-lucide-chevron-down' : 'i-lucide-chevron-right'"
-        class="w-4 h-4 transition-transform duration-200 group-hover:scale-110"
-      />
-      <span class="flex items-center gap-2">
-        {{ t('CAPTAIN.COPILOT.SHOW_STEPS') }}
-        <span
-          class="inline-flex items-center justify-center h-4 min-w-4 px-1 text-xs font-medium rounded-full bg-n-solid-3 text-n-slate-11"
-        >
-          {{ thinkingCount }}
-        </span>
-      </span>
-    </button>
-    <div
-      v-show="isExpanded"
-      class="space-y-3 transition-all duration-200"
-      :class="{
-        'opacity-100': isExpanded,
-        'opacity-0 max-h-0 overflow-hidden': !isExpanded,
-      }"
-    >
-      <CopilotThinkingBlock
-        v-for="message in messages"
-        :key="message.id"
-        :content="message.content"
-        :reasoning="message.reasoning"
-      />
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue

@@ -81,7 +81,6 @@ onMounted(() => {
     <button
       v-for="(item, index) in filteredMenuItems"
       :key="index"
-      type="button"
       class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 transition-all duration-200 ease-in-out border-0 rounded-lg z-60 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 disabled:cursor-not-allowed disabled:pointer-events-none disabled:opacity-50"
       :class="{
         'bg-n-alpha-1 dark:bg-n-solid-active': item.isSelected,

app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue

@@ -1,6 +1,5 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { computed } from 'vue';
-import { useElementBounding, useWindowSize } from '@vueuse/core';
 import DropdownContainer from 'next/dropdown-menu/base/DropdownContainer.vue';
 import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
@@ -26,10 +25,6 @@ const props = defineProps({
     type: String,
     default: 'faded',
   },
-  label: {
-    type: String,
-    default: null,
-  },
 });
 
 const selected = defineModel({
@@ -37,13 +32,6 @@ const selected = defineModel({
   required: true,
 });
 
-const triggerRef = ref(null);
-const dropdownRef = ref(null);
-
-const { top } = useElementBounding(triggerRef);
-const { height } = useWindowSize();
-const { height: dropdownHeight } = useElementBounding(dropdownRef);
-
 const selectedOption = computed(() => {
   return props.options.find(o => o.value === selected.value) || {};
 });
@@ -53,16 +41,6 @@ const iconToRender = computed(() => {
   return selectedOption.value.icon || 'i-lucide-chevron-down';
 });
 
-const dropdownPosition = computed(() => {
-  const DROPDOWN_MAX_HEIGHT = 340;
-  // Get actual height if available or use default
-  const menuHeight = dropdownHeight.value
-    ? dropdownHeight.value + 20
-    : DROPDOWN_MAX_HEIGHT;
-  const spaceBelow = height.value - top.value;
-  return spaceBelow < menuHeight ? 'bottom-0' : 'top-0';
-});
-
 const updateSelected = newValue => {
   selected.value = newValue;
 };
@@ -73,23 +51,17 @@ const updateSelected = newValue => {
     <template #trigger="{ toggle }">
       <slot name="trigger" :toggle="toggle">
         <Button
-          ref="triggerRef"
           sm
           slate
           :variant
           :icon="iconToRender"
           :trailing-icon="selectedOption.icon ? false : true"
-          :label="label || (hideLabel ? null : selectedOption.label)"
+          :label="hideLabel ? null : selectedOption.label"
           @click="toggle"
         />
       </slot>
     </template>
-    <DropdownBody
+    <DropdownBody class="top-0 min-w-48 z-50" strong>
-      ref="dropdownRef"
-      class="min-w-48 z-50"
-      :class="dropdownPosition"
-      strong
-    >
       <DropdownSection class="max-h-80 overflow-scroll">
         <DropdownItem
           v-for="option in options"

app/javascript/dashboard/components-next/message/Message.vue

@@ -186,20 +186,12 @@ const isBotOrAgentMessage = computed(() => {
     return true;
   }
   const senderId = props.senderId ?? props.sender?.id;
-  const senderType = props.sender?.type ?? props.senderType;
+  const senderType = props.senderType ?? props.sender?.type;
 
   if (!senderType || !senderId) {
     return true;
   }
 
-  if (
-    [SENDER_TYPES.AGENT_BOT, SENDER_TYPES.CAPTAIN_ASSISTANT].includes(
-      senderType
-    )
-  ) {
-    return true;
-  }
-
   return senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase();
 });
 
@@ -414,7 +406,7 @@ const avatarInfo = computed(() => {
   const { name, type, avatarUrl, thumbnail } = sender || {};
 
   // If sender type is agent bot, use avatarUrl
-  if ([SENDER_TYPES.AGENT_BOT, SENDER_TYPES.CAPTAIN_ASSISTANT].includes(type)) {
+  if (type === SENDER_TYPES.AGENT_BOT) {
     return {
       name: name ?? '',
       src: avatarUrl ?? '',

app/javascript/dashboard/components-next/message/bubbles/CSAT.vue

@@ -2,10 +2,10 @@
 import { computed } from 'vue';
 import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
-import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
+import { CSAT_RATINGS } from 'shared/constants/messages';
 import { useMessageContext } from '../provider.js';
 
-const { contentAttributes, content } = useMessageContext();
+const { contentAttributes } = useMessageContext();
 const { t } = useI18n();
 
 const response = computed(() => {
@@ -16,14 +16,6 @@ const isRatingSubmitted = computed(() => {
   return !!response.value.rating;
 });
 
-const displayType = computed(() => {
-  return contentAttributes.value?.displayType || CSAT_DISPLAY_TYPES.EMOJI;
-});
-
-const isStarRating = computed(() => {
-  return displayType.value === CSAT_DISPLAY_TYPES.STAR;
-});
-
 const rating = computed(() => {
   if (isRatingSubmitted.value) {
     return CSAT_RATINGS.find(
@@ -33,33 +25,16 @@ const rating = computed(() => {
 
   return null;
 });
-
-const starRatingValue = computed(() => {
-  return response.value.rating || 0;
-});
 </script>
 
 <template>
   <BaseBubble class="px-4 py-3" data-bubble-name="csat">
-    <h4>{{ content || t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
+    <h4>{{ t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
     <dl v-if="isRatingSubmitted" class="mt-4">
       <dt class="text-n-slate-11 italic">
         {{ t('CONVERSATION.RATING_TITLE') }}
       </dt>
-      <dd v-if="!isStarRating">
+      <dd>{{ t(rating.translationKey) }}</dd>
-        {{ t(rating.translationKey) }}
-      </dd>
-      <dd v-else class="flex mt-1">
-        <span v-for="n in 5" :key="n" class="text-2xl mr-1">
-          <i
-            :class="[
-              n <= starRatingValue
-                ? 'i-ri-star-fill text-n-amber-9'
-                : 'i-ri-star-line text-n-slate-10',
-            ]"
-          />
-        </span>
-      </dd>
 
       <dt v-if="response.feedbackMessage" class="text-n-slate-11 italic mt-2">
         {{ t('CONVERSATION.FEEDBACK_TITLE') }}

app/javascript/dashboard/components-next/message/constants.js

@@ -21,7 +21,6 @@ export const SENDER_TYPES = {
   CONTACT: 'Contact',
   USER: 'User',
   AGENT_BOT: 'agent_bot',
-  CAPTAIN_ASSISTANT: 'captain_assistant',
 };
 
 export const ORIENTATION = {

app/javascript/dashboard/components-next/phonenumberinput/PhoneNumberInput.vue

@@ -185,7 +185,6 @@ watch(
               "
               trailing-icon
               :disabled="disabled"
-              type="button"
               class="!h-[1.875rem] top-1 ltr:ml-px rtl:mr-px !px-2 outline-0 !outline-none !rounded-lg border-0 ltr:!rounded-r-none rtl:!rounded-l-none"
               @click="toggleCountryDropdown"
             >

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -519,7 +519,7 @@ const menuItems = computed(() => {
       </div>
     </section>
     <nav class="grid flex-grow gap-2 px-2 pb-5 overflow-y-scroll no-scrollbar">
-      <ul class="flex flex-col gap-1.5 m-0 list-none">
+      <ul class="flex flex-col gap-2 m-0 list-none">
         <SidebarGroup
           v-for="item in menuItems"
           :key="item.name"

app/javascript/dashboard/components-next/sidebar/SidebarProfileMenuStatus.vue

@@ -4,7 +4,6 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
 import wootConstants from 'dashboard/constants/globals';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';
 
 import {
   DropdownContainer,
@@ -21,8 +20,6 @@ const currentUserAvailability = useMapGetter('getCurrentUserAvailability');
 const currentAccountId = useMapGetter('getCurrentAccountId');
 const currentUserAutoOffline = useMapGetter('getCurrentUserAutoOffline');
 
-const { isImpersonating } = useImpersonation();
-
 const { AVAILABILITY_STATUS_KEYS } = wootConstants;
 const statusList = computed(() => {
   return [
@@ -49,10 +46,6 @@ const activeStatus = computed(() => {
 });
 
 function changeAvailabilityStatus(availability) {
-  if (isImpersonating.value) {
-    useAlert(t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR'));
-    return;
-  }
   try {
     store.dispatch('updateAvailability', {
       availability,

app/javascript/dashboard/components/ChatList.vue

@@ -824,7 +824,7 @@ watch(conversationFilters, (newVal, oldVal) => {
     class="flex flex-col flex-shrink-0 bg-n-solid-1 conversations-list-wrap"
     :class="[
       { hidden: !showConversationList },
-      isOnExpandedLayout ? 'basis-full' : 'w-[21rem] 2xl:w-[26rem]',
+      isOnExpandedLayout ? 'basis-full' : 'w-[360px] 2xl:w-[420px]',
     ]"
   >
     <slot />

app/javascript/dashboard/components/ChatListHeader.vue

@@ -80,14 +80,16 @@ const toggleConversationLayout = () => {
 
 <template>
   <div
-    class="flex items-center justify-between gap-2 px-3 h-12 pt-3 pb-3"
+    class="flex items-center justify-between gap-2 px-4"
     :class="{
-      'border-b border-n-strong': hasAppliedFiltersOrActiveFolders,
+      'pb-3 border-b border-n-strong': hasAppliedFiltersOrActiveFolders,
+      'pt-3 pb-2': showV4View,
+      'mb-2 pb-0': !showV4View,
     }"
   >
     <div class="flex items-center justify-center min-w-0">
       <h1
-        class="text-base font-medium truncate text-n-slate-12"
+        class="text-lg font-medium truncate text-n-slate-12"
         :title="pageTitle"
       >
         {{ pageTitle }}

app/javascript/dashboard/components/CustomAttribute.vue

@@ -49,12 +49,12 @@ export default {
       if (this.isAttributeTypeDate) {
         return this.value
           ? new Date(this.value || new Date()).toLocaleDateString()
-          : '---';
+          : '';
       }
       if (this.isAttributeTypeCheckbox) {
         return this.value === 'false' ? false : this.value;
       }
-      return this.hasValue ? this.value : '---';
+      return this.value;
     },
     formattedValue() {
       return this.isAttributeTypeDate
@@ -83,9 +83,6 @@ export default {
     isAttributeTypeDate() {
       return this.attributeType === 'date';
     },
-    hasValue() {
-      return this.value !== null && this.value !== '';
-    },
     urlValue() {
       return isValidURL(this.value) ? this.value : '---';
     },
@@ -226,7 +223,7 @@ export default {
             />
           </span>
           <NextButton
-            v-if="showActions && hasValue"
+            v-if="showActions && value"
             v-tooltip.left="$t('CUSTOM_ATTRIBUTES.ACTIONS.DELETE')"
             slate
             sm
@@ -284,13 +281,13 @@ export default {
           v-else
           class="group-hover:bg-n-slate-3 group-hover:dark:bg-n-solid-3 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
         >
-          {{ displayValue }}
+          {{ displayValue || '---' }}
         </p>
         <div
           class="flex items-center max-w-[2rem] gap-1 ml-1 rtl:mr-1 rtl:ml-0"
         >
           <NextButton
-            v-if="showActions && hasValue"
+            v-if="showActions && value"
             v-tooltip="$t('CUSTOM_ATTRIBUTES.ACTIONS.COPY')"
             xs
             slate

app/javascript/dashboard/components/copilot/CopilotContainer.vue

@@ -1,24 +1,31 @@
 <script setup>
-import { ref, computed, onMounted } from 'vue';
+import { ref, computed, onMounted, watchEffect } from 'vue';
 import { useStore } from 'dashboard/composables/store';
 import Copilot from 'dashboard/components-next/copilot/Copilot.vue';
+import ConversationAPI from 'dashboard/api/inbox/conversation';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+  conversationInboxType: {
+    type: String,
+    required: true,
+  },
+});
+
 const store = useStore();
 const currentUser = useMapGetter('getCurrentUser');
 const assistants = useMapGetter('captainAssistants/getRecords');
 const inboxAssistant = useMapGetter('getCopilotAssistant');
 const { uiSettings, updateUISettings } = useUISettings();
-const currentChat = useMapGetter('getSelectedChat');
-
-const getUIState = useMapGetter('uiState/getUIState');
-const isSidebarOpen = computed(() => getUIState.value('isCopilotSidebarOpen'));
 
 const messages = ref([]);
 const isCaptainTyping = ref(false);
 const selectedAssistantId = ref(null);
-const copilotConnector = ref(null);
 
 const activeAssistant = computed(() => {
   const preferredId = uiSettings.value.preferred_captain_assistant_id;
@@ -52,12 +59,7 @@ const handleReset = () => {
   messages.value = [];
 };
 
-const sendMessage = message => {
+const sendMessage = async message => {
-  // Ensure WebSocket is connected before sending
-  if (!copilotConnector.value || !isSidebarOpen.value) {
-    return;
-  }
-
   // Add user message
   messages.value.push({
     id: messages.value.length + 1,
@@ -66,71 +68,55 @@ const sendMessage = message => {
   });
   isCaptainTyping.value = true;
 
-  copilotConnector.value.sendMessage({
+  try {
-    assistantId: activeAssistant.value.id,
+    const { data } = await ConversationAPI.requestCopilot(
-    conversationId: currentChat.value?.id,
+      props.conversationId,
-    previousHistory: messages.value
+      {
-      .filter(m => m.role !== 'assistant_thinking')
+        previous_history: messages.value
-      .map(m => ({
+          .map(m => ({
-        role: m.role,
+            role: m.role,
-        content: m.content,
+            content: m.content,
-      }))
+          }))
-      .slice(0, -1),
+          .slice(0, -1),
-    message,
+        message,
-  });
+        assistant_id: selectedAssistantId.value,
+      }
+    );
+    messages.value.push({
+      id: new Date().getTime(),
+      role: 'assistant',
+      content: data.message,
+    });
+  } catch (error) {
+    // eslint-disable-next-line
+    console.log(error);
+  } finally {
+    isCaptainTyping.value = false;
+  }
 };
 
 onMounted(() => {
   store.dispatch('captainAssistants/get');
 });
 
-// const onCopilotResponse = data => {
+watchEffect(() => {
-//   if (data.type === 'final_response') {
+  if (props.conversationId) {
-//     messages.value.push({
+    store.dispatch('getInboxCaptainAssistantById', props.conversationId);
-//       id: new Date().getTime(),
+    selectedAssistantId.value = activeAssistant.value?.id;
-//       role: 'assistant',
+  }
-//       content: data.response.response,
+});
-//     });
-//     isCaptainTyping.value = false;
-//   } else if (data.type === 'ui_event') {
-//     if (data.event === 'ui:linear_ticket_create') {
-//       emitter.emit('ui:linear_ticket_create');
-//       setTimeout(() => {
-//         emitter.emit('ui:linear_ticket_create_data', data.response);
-//       }, 100);
-//     }
-//   } else {
-//     messages.value.push({
-//       id: new Date().getTime(),
-//       role: 'assistant_thinking',
-//       content: data.response.response,
-//       reasoning: data.response.reasoning,
-//     });
-//   }
-// };
-
-const handleClose = () => {
-  store.dispatch('uiState/set', { isCopilotSidebarOpen: false });
-};
 </script>
 
 <template>
-  <div
+  <Copilot
-    v-if="isSidebarOpen"
+    :messages="messages"
-    class="border-l border-n-weak w-[20rem] min-w-[20rem]"
+    :support-agent="currentUser"
-  >
+    :is-captain-typing="isCaptainTyping"
-    <Copilot
+    :conversation-inbox-type="conversationInboxType"
-      :messages="messages"
+    :assistants="assistants"
-      :support-agent="currentUser"
+    :active-assistant="activeAssistant"
-      :is-captain-typing="isCaptainTyping"
+    @set-assistant="setAssistant"
-      :conversation-inbox-type="conversationInboxType"
+    @send-message="sendMessage"
-      :assistants="assistants"
+    @reset="handleReset"
-      :active-assistant="activeAssistant"
+  />
-      @set-assistant="setAssistant"
-      @send-message="sendMessage"
-      @reset="handleReset"
-      @close="handleClose"
-    />
-  </div>
-  <div v-else class="hidden" />
 </template>

app/javascript/dashboard/components/layout/AvailabilityStatus.vue

@@ -1,7 +1,6 @@
 <script>
 import { mapGetters } from 'vuex';
 import { useAlert } from 'dashboard/composables';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader.vue';
@@ -21,10 +20,6 @@ export default {
     AvailabilityStatusBadge,
     NextButton,
   },
-  setup() {
-    const { isImpersonating } = useImpersonation();
-    return { isImpersonating };
-  },
   data() {
     return {
       isStatusMenuOpened: false,
@@ -78,13 +73,6 @@ export default {
       });
     },
     changeAvailabilityStatus(availability) {
-      if (this.isImpersonating) {
-        useAlert(
-          this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR')
-        );
-        return;
-      }
-
       if (this.isUpdating) {
         return;
       }

app/javascript/dashboard/components/widgets/ChatTypeTabs.vue

@@ -48,7 +48,7 @@ useKeyboardEvents(keyboardEvents);
 <template>
   <woot-tabs
     :index="activeTabIndex"
-    class="w-full px-3 -mt-1 py-0 tab--chat-type"
+    class="w-full px-4 py-0 tab--chat-type"
     @change="onTabChange"
   >
     <woot-tabs-item

app/javascript/dashboard/components/widgets/DashboardApp/Frame.vue

@@ -83,7 +83,7 @@ export default {
 
 <!-- eslint-disable-next-line vue/no-root-v-if -->
 <template>
-  <div v-if="hasOpenedAtleastOnce" class="flex-1">
+  <div v-if="hasOpenedAtleastOnce" class="dashboard-app--container">
     <div
       v-for="(configItem, index) in config"
       :key="index"
@@ -115,7 +115,6 @@ export default {
 .dashboard-app--list iframe {
   border: 0;
 }
-
 .dashboard-app_loading-container {
   display: flex;
   align-items: center;

app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

@@ -38,7 +38,7 @@ const currentSortBy = computed(() => {
   );
 });
 
-const chatStatusOptions = computed(() => [
+const chatStatusOptions = [
   {
     label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.open.TEXT'),
     value: 'open',
@@ -59,9 +59,9 @@ const chatStatusOptions = computed(() => [
     label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.all.TEXT'),
     value: 'all',
   },
-]);
+];
 
-const chatSortOptions = computed(() => [
+const chatSortOptions = [
   {
     label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_asc.TEXT'),
     value: 'last_activity_at_asc',
@@ -94,18 +94,15 @@ const chatSortOptions = computed(() => [
     label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_desc.TEXT'),
     value: 'waiting_since_desc',
   },
-]);
+];
 
 const activeChatStatusLabel = computed(
   () =>
-    chatStatusOptions.value.find(m => m.value === chatStatusFilter.value)
+    chatStatusOptions.find(m => m.value === chatStatusFilter.value)?.label || ''
-      ?.label || ''
 );
 
 const activeChatSortLabel = computed(
-  () =>
+  () => chatSortOptions.find(m => m.value === chatSortFilter.value)?.label || ''
-    chatSortOptions.value.find(m => m.value === chatSortFilter.value)?.label ||
-    ''
 );
 
 const saveSelectedFilter = (type, value) => {

app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue

@@ -4,9 +4,11 @@ import ConversationHeader from './ConversationHeader.vue';
 import DashboardAppFrame from '../DashboardApp/Frame.vue';
 import EmptyState from './EmptyState/EmptyState.vue';
 import MessagesView from './MessagesView.vue';
+import ConversationSidebar from './ConversationSidebar.vue';
 
 export default {
   components: {
+    ConversationSidebar,
     ConversationHeader,
     DashboardAppFrame,
     EmptyState,
@@ -23,11 +25,16 @@ export default {
       type: Boolean,
       default: false,
     },
+    isContactPanelOpen: {
+      type: Boolean,
+      default: true,
+    },
     isOnExpandedLayout: {
       type: Boolean,
       default: true,
     },
   },
+  emits: ['contactPanelToggle'],
   data() {
     return { activeIndex: 0 };
   },
@@ -50,6 +57,9 @@ export default {
         })),
       ];
     },
+    showContactPanel() {
+      return this.isContactPanelOpen && this.currentChat.id;
+    },
   },
   watch: {
     'currentChat.inbox_id': {
@@ -76,6 +86,9 @@ export default {
       }
       this.$store.dispatch('conversationLabels/get', this.currentChat.id);
     },
+    onToggleContactPanel() {
+      this.$emit('contactPanelToggle');
+    },
     onDashboardAppTabChange(index) {
       this.activeIndex = index;
     },
@@ -85,7 +98,7 @@ export default {
 
 <template>
   <div
-    class="conversation-details-wrap bg-n-background relative"
+    class="conversation-details-wrap bg-n-background"
     :class="{
       'border-l rtl:border-l-0 rtl:border-r border-n-weak': !isOnExpandedLayout,
     }"
@@ -94,12 +107,14 @@ export default {
       v-if="currentChat.id"
       :chat="currentChat"
       :is-inbox-view="isInboxView"
+      :is-contact-panel-open="isContactPanelOpen"
       :show-back-button="isOnExpandedLayout && !isInboxView"
+      @contact-panel-toggle="onToggleContactPanel"
     />
     <woot-tabs
       v-if="dashboardApps.length && currentChat.id"
       :index="activeIndex"
-      class="-mt-px border-t border-t-n-background bg-n-background dashboard-app--tabs"
+      class="-mt-px bg-white dashboard-app--tabs dark:bg-slate-900"
       @change="onDashboardAppTabChange"
     >
       <woot-tabs-item
@@ -110,17 +125,23 @@ export default {
         :show-badge="false"
       />
     </woot-tabs>
-    <div v-show="!activeIndex" class="flex-1 h-full min-h-0 m-0">
+    <div v-show="!activeIndex" class="flex h-full min-h-0 m-0">
       <MessagesView
         v-if="currentChat.id"
         :inbox-id="inboxId"
         :is-inbox-view="isInboxView"
+        :is-contact-panel-open="isContactPanelOpen"
+        @contact-panel-toggle="onToggleContactPanel"
       />
       <EmptyState
         v-if="!currentChat.id && !isInboxView"
         :is-on-expanded-layout="isOnExpandedLayout"
       />
-      <slot />
+      <ConversationSidebar
+        v-if="showContactPanel"
+        :current-chat="currentChat"
+        @toggle-contact-panel="onToggleContactPanel"
+      />
     </div>
     <DashboardAppFrame
       v-for="(dashboardApp, index) in dashboardApps"

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -243,7 +243,7 @@ export default {
 
 <template>
   <div
-    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full px-3 py-0 border-t-0 border-b-0 border-l-2 border-r-0 border-transparent border-solid cursor-pointer conversation hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3 group"
+    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full px-4 py-0 border-t-0 border-b-0 border-l-2 border-r-0 border-transparent border-solid cursor-pointer conversation hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3 group"
     :class="{
       'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3 border-n-weak':
         isActiveChat,
@@ -278,7 +278,7 @@ export default {
         :badge="inboxBadge"
         :username="currentContact.name"
         :status="currentContact.availability_status"
-        size="32px"
+        size="40px"
       />
     </div>
     <div

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -1,5 +1,6 @@
 <script>
 import { mapGetters } from 'vuex';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import BackButton from '../BackButton.vue';
 import inboxMixin from 'shared/mixins/inboxMixin';
 import InboxName from '../InboxName.vue';
@@ -12,6 +13,8 @@ import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import Linear from './linear/index.vue';
 
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
 export default {
   components: {
     BackButton,
@@ -20,6 +23,7 @@ export default {
     Thumbnail,
     SLACardLabel,
     Linear,
+    NextButton,
   },
   mixins: [inboxMixin],
   props: {
@@ -27,6 +31,10 @@ export default {
       type: Object,
       default: () => {},
     },
+    isContactPanelOpen: {
+      type: Boolean,
+      default: false,
+    },
     showBackButton: {
       type: Boolean,
       default: false,
@@ -36,6 +44,15 @@ export default {
       default: false,
     },
   },
+  emits: ['contactPanelToggle'],
+  setup(props, { emit }) {
+    const keyboardEvents = {
+      'Alt+KeyO': {
+        action: () => emit('contactPanelToggle'),
+      },
+    };
+    useKeyboardEvents(keyboardEvents);
+  },
   computed: {
     ...mapGetters({
       currentChat: 'getSelectedChat',
@@ -82,7 +99,13 @@ export default {
       }
       return this.$t('CONVERSATION.HEADER.SNOOZED_UNTIL_NEXT_REPLY');
     },
-
+    contactPanelToggleText() {
+      return `${
+        this.isContactPanelOpen
+          ? this.$t('CONVERSATION.HEADER.CLOSE')
+          : this.$t('CONVERSATION.HEADER.OPEN')
+      } ${this.$t('CONVERSATION.HEADER.DETAILS')}`;
+    },
     inbox() {
       const { inbox_id: inboxId } = this.chat;
       return this.$store.getters['inboxes/getInbox'](inboxId);
@@ -110,7 +133,7 @@ export default {
 
 <template>
   <div
-    class="flex flex-col items-center justify-between px-3 border-b bg-n-background border-n-weak md:flex-row h-12"
+    class="flex flex-col items-center justify-between px-4 py-2 border-b bg-n-background border-n-weak md:flex-row"
   >
     <div
       class="flex flex-col items-center justify-center flex-1 w-full min-w-0"
@@ -127,18 +150,20 @@ export default {
           :badge="inboxBadge"
           :username="currentContact.name"
           :status="currentContact.availability_status"
-          size="32px"
         />
         <div
           class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2 w-fit"
         >
-          <div class="flex items-center max-w-full gap-1 p-0 m-0 w-fit">
+          <div
-            <span
+            class="flex flex-row items-center max-w-full gap-1 p-0 m-0 w-fit"
-              class="text-sm font-medium truncate leading-tight text-n-slate-12"
+          >
-            >
+            <NextButton link slate @click.prevent="$emit('contactPanelToggle')">
-              {{ currentContact.name }}
+              <span
-            </span>
+                class="text-base font-medium truncate leading-tight text-n-slate-12"
-
+              >
+                {{ currentContact.name }}
+              </span>
+            </NextButton>
             <fluent-icon
               v-if="!isHMACVerified"
               v-tooltip="$t('CONVERSATION.UNVERIFIED_SESSION')"
@@ -155,11 +180,19 @@ export default {
             <span v-if="isSnoozed" class="font-medium text-n-amber-10">
               {{ snoozedDisplayText }}
             </span>
+            <NextButton
+              link
+              xs
+              blue
+              :label="contactPanelToggleText"
+              @click="$emit('contactPanelToggle')"
+            />
           </div>
         </div>
       </div>
       <div
         class="flex flex-row items-center justify-end flex-grow gap-2 mt-3 header-actions-wrap lg:mt-0"
+        :class="{ 'justify-end': isContactPanelOpen }"
       >
         <SLACardLabel v-if="hasSlaPolicyId" :chat="chat" show-extended-info />
         <Linear

app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue

@@ -1,8 +1,11 @@
 <script setup>
+import { computed, ref } from 'vue';
+import CopilotContainer from '../../copilot/CopilotContainer.vue';
 import ContactPanel from 'dashboard/routes/dashboard/conversation/ContactPanel.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
+import TabBar from 'dashboard/components-next/tabbar/TabBar.vue';
-import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
-import { useMapGetter, useStore } from 'dashboard/composables/store';
+import { useMapGetter } from 'dashboard/composables/store';
+import { FEATURE_FLAGS } from '../../../featureFlags';
 
 const props = defineProps({
   currentChat: {
@@ -11,48 +14,69 @@ const props = defineProps({
   },
 });
 
-const getUIState = useMapGetter('uiState/getUIState');
+const emit = defineEmits(['toggleContactPanel']);
-const isCopilotSidebarOpen = computed(() =>
-  getUIState.value('isCopilotSidebarOpen')
-);
-const isConversationSidebarOpen = computed(() =>
-  getUIState.value('isConversationSidebarOpen')
-);
 
-const showConversationSidebar = computed(
+const { t } = useI18n();
-  () =>
-    props.currentChat.id &&
-    !isCopilotSidebarOpen.value &&
-    isConversationSidebarOpen.value
-);
 
-const store = useStore();
+const channelType = computed(() => props.currentChat?.meta?.channel || '');
-const closeConversationPanel = () => {
+
-  store.dispatch('uiState/set', { isConversationSidebarOpen: false });
+const CONTACT_TABS_OPTIONS = [
+  { key: 'CONTACT', value: 'contact' },
+  { key: 'COPILOT', value: 'copilot' },
+];
+
+const tabs = computed(() => {
+  return CONTACT_TABS_OPTIONS.map(tab => ({
+    label: t(`CONVERSATION.SIDEBAR.${tab.key}`),
+    value: tab.value,
+  }));
+});
+const activeTab = ref(0);
+const toggleContactPanel = () => {
+  emit('toggleContactPanel');
 };
+
+const handleTabChange = selectedTab => {
+  activeTab.value = tabs.value.findIndex(
+    tabItem => tabItem.value === selectedTab.value
+  );
+};
+const currentAccountId = useMapGetter('getCurrentAccountId');
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
+
+const showCopilotTab = computed(() =>
+  isFeatureEnabledonAccount.value(currentAccountId.value, FEATURE_FLAGS.CAPTAIN)
+);
 </script>
 
 <template>
   <div
-    v-if="showConversationSidebar"
+    class="ltr:border-l rtl:border-r border-n-weak h-full overflow-hidden z-10 w-80 min-w-80 2xl:min-w-96 2xl:w-96 flex flex-col bg-n-background"
-    class="ltr:border-l rtl:border-r border-n-weak h-full overflow-hidden z-10 w-[20rem] min-w-[20rem] flex flex-col"
   >
-    <div class="flex flex-1 flex-col overflow-auto">
+    <div v-if="showCopilotTab" class="p-2">
-      <div
+      <TabBar
-        class="flex items-center justify-between gap-2 px-4 py-2 border-b border-n-weak h-12"
+        :tabs="tabs"
-      >
+        :initial-active-tab="activeTab"
-        <span class="font-medium text-sm text-n-slate-12">
+        class="w-full [&>button]:w-full"
-          {{ $t('CONVERSATION.SIDEBAR.ACTIONS') }}
+        @tab-changed="handleTabChange"
-        </span>
+      />
-        <div class="flex items-center">
+    </div>
-          <Button icon="i-lucide-x" ghost sm @click="closeConversationPanel" />
+    <div class="flex flex-1 overflow-auto">
-        </div>
-      </div>
       <ContactPanel
-        :conversation-id="props.currentChat.id"
+        v-if="!activeTab"
-        :inbox-id="props.currentChat.inbox_id"
+        :conversation-id="currentChat.id"
+        :inbox-id="currentChat.inbox_id"
+        :on-toggle="toggleContactPanel"
+      />
+      <CopilotContainer
+        v-else-if="activeTab === 1 && showCopilotTab"
+        :key="currentChat.id"
+        :conversation-inbox-type="channelType"
+        :conversation-id="currentChat.id"
+        class="flex-1"
       />
     </div>
   </div>
-  <div v-else class="hidden" />
 </template>

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -38,6 +38,8 @@ import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { FEATURE_FLAGS } from '../../../featureFlags';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
 export default {
   components: {
     Message,
@@ -45,8 +47,20 @@ export default {
     ReplyBox,
     Banner,
     ConversationLabelSuggestion,
+    NextButton,
   },
   mixins: [inboxMixin],
+  props: {
+    isContactPanelOpen: {
+      type: Boolean,
+      default: false,
+    },
+    isInboxView: {
+      type: Boolean,
+      default: false,
+    },
+  },
+  emits: ['contactPanelToggle'],
   setup() {
     const isPopOutReplyBox = ref(false);
     const { isEnterprise } = useConfig();
@@ -185,6 +199,12 @@ export default {
     isATweet() {
       return this.conversationType === 'tweet';
     },
+    isRightOrLeftIcon() {
+      if (this.isContactPanelOpen) {
+        return 'arrow-chevron-right';
+      }
+      return 'arrow-chevron-left';
+    },
     getLastSeenAt() {
       const { contact_last_seen_at: contactLastSeenAt } = this.currentChat;
       return contactLastSeenAt;
@@ -420,6 +440,9 @@ export default {
         relevantMessages
       );
     },
+    onToggleContactPanel() {
+      this.$emit('contactPanelToggle');
+    },
     setScrollParams() {
       this.heightBeforeLoad = this.conversationPanel.scrollHeight;
       this.scrollTopBeforeLoad = this.conversationPanel.scrollTop;
@@ -503,7 +526,19 @@ export default {
       class="mx-2 mt-2 overflow-hidden rounded-lg"
       :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
     />
-
+    <div class="flex justify-end">
+      <NextButton
+        faded
+        xs
+        slate
+        class="!rounded-r-none rtl:rotate-180 !rounded-2xl !fixed z-10"
+        :icon="
+          isContactPanelOpen ? 'i-ph-caret-right-fill' : 'i-ph-caret-left-fill'
+        "
+        :class="isInboxView ? 'top-52 md:top-40' : 'top-32'"
+        @click="onToggleContactPanel"
+      />
+    </div>
     <NextMessageList
       v-if="showNextBubbles"
       class="conversation-panel"

app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue

@@ -10,7 +10,6 @@ import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
 import SearchableDropdown from './SearchableDropdown.vue';
 import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import Button from 'dashboard/components-next/button/Button.vue';
-import { useEmitter } from 'dashboard/composables/emitter';
 
 const props = defineProps({
   conversationId: {
@@ -205,12 +204,6 @@ const createIssue = async () => {
   }
 };
 
-useEmitter('ui:linear_ticket_create_data', data => {
-  formState.title = data.title;
-  formState.description = data.description;
-  formState.priority = data.priority;
-});
-
 onMounted(getTeams);
 </script>
 

app/javascript/dashboard/components/widgets/conversation/linear/index.vue

@@ -10,7 +10,6 @@ import { useTrack } from 'dashboard/composables';
 import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
 import Button from 'dashboard/components-next/button/Button.vue';
-import { useEmitter } from 'dashboard/composables/emitter';
 
 const props = defineProps({
   conversationId: {
@@ -95,10 +94,6 @@ watch(
   }
 );
 
-useEmitter('ui:linear_ticket_create', () => {
-  shouldShowPopup.value = true;
-});
-
 onMounted(() => {
   loadLinkedIssue();
 });

app/javascript/dashboard/composables/spec/useImpersonation.spec.js

@@ -1,37 +0,0 @@
-import { describe, it, expect, beforeEach, vi } from 'vitest';
-import { useImpersonation } from '../useImpersonation';
-
-vi.mock('shared/helpers/sessionStorage', () => ({
-  __esModule: true,
-  default: {
-    get: vi.fn(),
-    set: vi.fn(),
-  },
-}));
-
-import SessionStorage from 'shared/helpers/sessionStorage';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
-
-describe('useImpersonation', () => {
-  beforeEach(() => {
-    vi.clearAllMocks();
-  });
-
-  it('should return true if impersonation flag is set in session storage', () => {
-    SessionStorage.get.mockReturnValue(true);
-    const { isImpersonating } = useImpersonation();
-    expect(isImpersonating.value).toBe(true);
-    expect(SessionStorage.get).toHaveBeenCalledWith(
-      SESSION_STORAGE_KEYS.IMPERSONATION_USER
-    );
-  });
-
-  it('should return false if impersonation flag is not set in session storage', () => {
-    SessionStorage.get.mockReturnValue(false);
-    const { isImpersonating } = useImpersonation();
-    expect(isImpersonating.value).toBe(false);
-    expect(SessionStorage.get).toHaveBeenCalledWith(
-      SESSION_STORAGE_KEYS.IMPERSONATION_USER
-    );
-  });
-});

app/javascript/dashboard/composables/useImpersonation.js

@@ -1,10 +0,0 @@
-import { computed } from 'vue';
-import SessionStorage from 'shared/helpers/sessionStorage';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
-
-export function useImpersonation() {
-  const isImpersonating = computed(() => {
-    return SessionStorage.get(SESSION_STORAGE_KEYS.IMPERSONATION_USER);
-  });
-  return { isImpersonating };
-}

app/javascript/dashboard/constants/sessionStorage.js

@@ -1,3 +0,0 @@
-export const SESSION_STORAGE_KEYS = {
-  IMPERSONATION_USER: 'impersonationUser',
-};

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "نموذج ما قبل الدردشة",
       "BUSINESS_HOURS": "ساعات العمل",
       "WIDGET_BUILDER": "منشئ اللايف شات",
-      "BOT_CONFIGURATION": "اعدادات البوت",
+      "BOT_CONFIGURATION": "اعدادات البوت"
-      "CSAT": "تقييم رضاء العملاء"
     },
     "SETTINGS": "الإعدادات",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "تفعيل صندوق جمع البريد الإلكتروني",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "تمكين أو تعطيل مربع جمع البريد الإلكتروني في محادثة جديدة",
       "AUTO_ASSIGNMENT": "تفعيل الإسناد التلقائي",
+      "ENABLE_CSAT": "تمكين تقييم خدمة العملاء",
       "SENDER_NAME_SECTION": "تمكين اسم الوكيل في البريد الإلكتروني",
+      "ENABLE_CSAT_SUB_TEXT": "تمكين/تعطيل تقييم خدمة العملاء بعد إنتهاء المحادثة",
       "SENDER_NAME_SECTION_TEXT": "تمكين/تعطيل إظهار اسم الوكيل في البريد الإلكتروني، إذا تم تعطيله فسيظهر اسم المنشأة",
       "ENABLE_CONTINUITY_VIA_EMAIL": "تمكين استمرارية المحادثة عبر البريد الإلكتروني",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "المحادثات ستستمر عبر البريد الإلكتروني إذا كان عنوان البريد الإلكتروني لجهة الاتصال متاحاً.",
@@ -577,32 +578,6 @@
         "LABEL": "يجب على الزوار تقديم اسمهم وعنوان بريدهم الإلكتروني قبل بدء المحادثة"
       }
     },
-    "CSAT": {
-      "TITLE": "تمكين تقييم خدمة العملاء",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "رسالة",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "يحتوي",
-          "DOES_NOT_CONTAINS": "لا يحتوي"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "قم بتعيين توافرك",
       "SUBTITLE": "تعيين توافرك على أداة الدردشة المباشرة الخاصة بك",

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Съобщение",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "съдържа",
-          "DOES_NOT_CONTAINS": "не съдържа"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Formulari de xat previ",
       "BUSINESS_HOURS": "Horari comercial",
       "WIDGET_BUILDER": "Creador del widget",
-      "BOT_CONFIGURATION": "Configuracions del bot",
+      "BOT_CONFIGURATION": "Configuracions del bot"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Configuracions",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Activa la bústia de recollida de correu electrònic",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activa o desactiva la casella de recollida de correu electrònic en una conversa nova",
       "AUTO_ASSIGNMENT": "Activa l'assignació automàtica",
+      "ENABLE_CSAT": "Habilita CSAT",
       "SENDER_NAME_SECTION": "Activa el nom de l'agent al correu electrònic",
+      "ENABLE_CSAT_SUB_TEXT": "Activa/desactiva l'enquesta CSAT (satisfacció del client) després de resoldre una conversa",
       "SENDER_NAME_SECTION_TEXT": "Activa/Desactiva la mostra del nom de l'agent al correu electrònic, si està desactivat, mostrarà el nom de l'empresa",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Activa la continuïtat de la conversa per correu electrònic",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Les converses continuaran per correu electrònic si l'adreça electrònica de contacte està disponible.",
@@ -577,32 +578,6 @@
         "LABEL": "Els visitants han de proporcionar el seu nom i adreça de correu electrònic abans d'iniciar el xat"
       }
     },
-    "CSAT": {
-      "TITLE": "Habilita CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Missatge",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "conté",
-          "DOES_NOT_CONTAINS": "no conté"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Estableix la vostra disponibilitat",
       "SUBTITLE": "Estableix la teva disponibilitat al widget del xat en directe",

app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Formulář před chatem",
       "BUSINESS_HOURS": "Pracovní doba",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Nastavení",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Povolit automatické přiřazení",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Zpráva",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Nastavte svou dostupnost",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/da/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Forretningstider",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot konfiguration",
+      "BOT_CONFIGURATION": "Bot konfiguration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Indstillinger",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Aktiver boks til indsamling af e-mail",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktiver eller deaktivér opsamlingsboks for e-mail ved ny samtale",
       "AUTO_ASSIGNMENT": "Aktiver automatisk tildeling",
+      "ENABLE_CSAT": "Aktiver CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Aktiver/deaktivér CSAT(Customer satisfaction) undersøgelse efter at have løst en samtale",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Aktivér konversationskontinuitet via e-mail",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Samtaler vil fortsætte via e-mail, hvis kontaktpersonens e-mailadresse er tilgængelig.",
@@ -577,32 +578,6 @@
         "LABEL": "Besøgende skal angive deres navn og e-mailadresse, før du starter chatten"
       }
     },
-    "CSAT": {
-      "TITLE": "Aktiver CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Besked",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "indeholder",
-          "DOES_NOT_CONTAINS": "indeholder ikke"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Indstil din tilgængelighed",
       "SUBTITLE": "Indstil din tilgængelighed på din livechat widget",

app/javascript/dashboard/i18n/locale/de/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre-Chat-Formular",
       "BUSINESS_HOURS": "Öffnungszeiten",
       "WIDGET_BUILDER": "Widget-Generator",
-      "BOT_CONFIGURATION": "Bot-Konfiguration",
+      "BOT_CONFIGURATION": "Bot-Konfiguration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Einstellungen",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "E-Mail-Sammelbox aktivieren",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "E-Mail-Sammelbox für neue Konversation aktivieren oder deaktivieren",
       "AUTO_ASSIGNMENT": "Aktivieren Sie die automatische Zuweisung",
+      "ENABLE_CSAT": "CSAT aktivieren",
       "SENDER_NAME_SECTION": "Aktivieren Sie den Agentennamen in der E-Mail",
+      "ENABLE_CSAT_SUB_TEXT": "CSAT(Kundenzufriedenheit) Umfrage aktivieren/deaktivieren nach Abschluss eines Gesprächs",
       "SENDER_NAME_SECTION_TEXT": "Aktivieren/Deaktivieren Sie die Anzeige des Agentennamens in der E-Mail. Wenn deaktiviert, wird der Firmenname angezeigt",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Konversationskontinuität per E-Mail aktivieren",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Konversationen werden per E-Mail fortgesetzt, wenn die Kontakt-E-Mail-Adresse verfügbar ist.",
@@ -577,32 +578,6 @@
         "LABEL": "Besucher sollten ihren Namen und ihre E-Mail-Adresse angeben, bevor sie den Chat starten"
       }
     },
-    "CSAT": {
-      "TITLE": "CSAT aktivieren",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Nachricht",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "enthält",
-          "DOES_NOT_CONTAINS": "beinhaltet nicht"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Legen Sie Ihre Verfügbarkeit fest",
       "SUBTITLE": "Legen Sie die Verfügbarkeit für das Live-Chat-Widget fest",

app/javascript/dashboard/i18n/locale/el/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Φόρμα Προ-Συνομιλίας",
       "BUSINESS_HOURS": "Ώρες Εργασίας",
       "WIDGET_BUILDER": "Δημιουργός Widget",
-      "BOT_CONFIGURATION": "Ρυθμίσεις Bot",
+      "BOT_CONFIGURATION": "Ρυθμίσεις Bot"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Ρυθμίσεις",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Ενεργοποιήσετε το πλαίσιο συλλογής email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Ενεργοποίηση ή απενεργοποίηση του πλαισίου συλλογής μηνυμάτων ηλεκτρονικού ταχυδρομείου στη νέα συνομιλία",
       "AUTO_ASSIGNMENT": "Επιτρέπεται η αυτόματη αντιστοίχιση",
+      "ENABLE_CSAT": "Ενεργοποίηση CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Ενεργοποίηση/Απενεργοποίηση της έρευνας CSAT (ικανοποίηση πελατών) μετά την επίλυση μιας συνομιλίας",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Ενεργοποίηση της συνέχειας συνομιλίας μέσω email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Οι συζητήσεις θα συνεχίσουν μέσω email αν η διεύθυνση ηλεκτρονικού ταχυδρομείου επαφής είναι διαθέσιμη.",
@@ -577,32 +578,6 @@
         "LABEL": "Οι επισκέπτες θα πρέπει να συμπληρώνουν το όνομα και τη διεύθυνση ηλεκτρονικού ταχυδρομείου τους πριν από την έναρξη της συνομιλίας"
       }
     },
-    "CSAT": {
-      "TITLE": "Ενεργοποίηση CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Μήνυμα",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "περιέχει",
-          "DOES_NOT_CONTAINS": "δεν περιέχει"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Ορίστε τη διαθεσιμότητά σας",
       "SUBTITLE": "Ορίστε τη διαθεσιμότητα στο livechat widget σας",

app/javascript/dashboard/i18n/locale/en/agentBots.json

@@ -59,11 +59,6 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
-    "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard"
-    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/en/contact.json

@@ -458,10 +458,6 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -471,7 +467,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -234,7 +234,8 @@
       }
     },
     "SIDEBAR": {
-      "ACTIONS": "Actions"
+      "CONTACT": "Contact",
+      "COPILOT": "Copilot"
     }
   },
   "EMAIL_TRANSCRIPT": {
@@ -379,6 +380,9 @@
     "TWO": "{user} and {secondUser} are typing",
     "MULTIPLE": "{user} and {count} others are typing"
   },
+  "COPILOT": {
+    "TRY_THESE_PROMPTS": "Try these prompts"
+  },
   "GALLERY_VIEW": {
     "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
   }

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -327,10 +327,6 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
@@ -338,7 +334,6 @@
       "USE": "Use this",
       "RESET": "Reset",
       "SELECT_ASSISTANT": "Select Assistant",
-      "SHOW_STEPS": "Show steps",
       "PROMPTS": {
         "SUMMARIZE": {
           "LABEL": "Summarize this conversation",

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -185,8 +185,7 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",

app/javascript/dashboard/i18n/locale/es/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre-formulario de chat",
       "BUSINESS_HOURS": "Horarios",
       "WIDGET_BUILDER": "Constructor de Widget",
-      "BOT_CONFIGURATION": "Configuración del bot",
+      "BOT_CONFIGURATION": "Configuración del bot"
-      "CSAT": "Encuestas de Satisfacción"
     },
     "SETTINGS": "Ajustes",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Activar caja de recolección de correo electrónico",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activar o desactivar la caja de recolección de correo electrónico",
       "AUTO_ASSIGNMENT": "Activar asignación automática",
+      "ENABLE_CSAT": "Habilitar Encuesta de Satisfacción",
       "SENDER_NAME_SECTION": "Habilitar nombre del agente en el correo electrónico",
+      "ENABLE_CSAT_SUB_TEXT": "Habilitar/deshabilitar encuesta CSAT(satisfacción del cliente) después de resolver una conversación",
       "SENDER_NAME_SECTION_TEXT": "Habilitar/Deshabilitar mostrando el nombre del agente en el correo electrónico, si está deshabilitado, mostrará el nombre del negocio",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Habilitar continuidad de conversación por correo electrónico",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Las conversaciones continuarán por correo electrónico si la dirección de correo electrónico de contacto está disponible.",
@@ -577,32 +578,6 @@
         "LABEL": "Los visitantes deben proporcionar su nombre y dirección de correo electrónico antes de iniciar el chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Habilitar Encuesta de Satisfacción",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Mensaje",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contiene",
-          "DOES_NOT_CONTAINS": "no contiene"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Establecer su disponibilidad",
       "SUBTITLE": "Establezca su disponibilidad en su widget de livechat",

app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "فرم پیش چت",
       "BUSINESS_HOURS": "ساعت کاری",
       "WIDGET_BUILDER": "سازنده ابزارک",
-      "BOT_CONFIGURATION": "پیکربندی ربات",
+      "BOT_CONFIGURATION": "پیکربندی ربات"
-      "CSAT": "رضایت مشتری"
     },
     "SETTINGS": "تنظیمات",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "فعال سازی فرم دریافت ایمیل از کاربر",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "فعال یا غیرفعال کردن فرم دریافت ایمیل از کاربر",
       "AUTO_ASSIGNMENT": "فعال کردن واگذاری خودکار گفتگو به ایجنت ها",
+      "ENABLE_CSAT": "فعال کردن رضایت مشتری",
       "SENDER_NAME_SECTION": "فعال سازی نام اپراتور در ایمیل",
+      "ENABLE_CSAT_SUB_TEXT": "پس از پایان گفتگو ، نظرسنجی CSAT (رضایت مشتری) را فعال/غیرفعال کنید",
       "SENDER_NAME_SECTION_TEXT": "فعال/غیرفعال کردن نمایش نام اپراتور در ایمیل، اگر غیرفعال باشد نام کسب و کار نشان داده می شود",
       "ENABLE_CONTINUITY_VIA_EMAIL": "ادامه مکالمه را از طریق ایمیل فعال کنید",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "اگر آدرس ایمیل تماس در دسترس باشد، مکالمات از طریق ایمیل ادامه خواهد یافت.",
@@ -577,32 +578,6 @@
         "LABEL": "بازدیدکنندگان باید قبل از شروع چت نام و آدرس ایمیل خود را ارائه دهند"
       }
     },
-    "CSAT": {
-      "TITLE": "فعال کردن رضایت مشتری",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "پیام",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "شامل",
-          "DOES_NOT_CONTAINS": "شامل نمی‌شود"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "در دسترس بودن خود را تنظیم کنید",
       "SUBTITLE": "زمان در دسترس بودن خود را بر روی چت زنده مشخص کنید",

app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Asetukset",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Ota automaattinen delegointi käyttöön",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Viesti",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Formulaire avant chat",
       "BUSINESS_HOURS": "Heures de bureau",
       "WIDGET_BUILDER": "Constructeur de Widget",
-      "BOT_CONFIGURATION": "Configuration du bot",
+      "BOT_CONFIGURATION": "Configuration du bot"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Paramètres",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Activer la boîte de collecte des courriels",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Activer ou désactiver la boîte de collecte des courriels pour les nouvelles conversations",
       "AUTO_ASSIGNMENT": "Activer l'assignation automatique",
+      "ENABLE_CSAT": "Activer CSAT",
       "SENDER_NAME_SECTION": "Activer le nom de l'agent dans l'e-mail",
+      "ENABLE_CSAT_SUB_TEXT": "Activer/Désactiver l'enquête CSAT(satisfaction du client) après avoir résolu une conversation",
       "SENDER_NAME_SECTION_TEXT": "Activer/Désactiver l'affichage du nom de l'agent dans l'e-mail, si désactivé, il affichera le nom de l'entreprise",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Activer la continuité de la conversation par e-mail",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Les conversations se poursuivront par courrier électronique si l'adresse e-mail du contact est disponible.",
@@ -577,32 +578,6 @@
         "LABEL": "Les visiteurs doivent indiquer leur nom et leur courriel avant de commencer le chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Activer CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contient",
-          "DOES_NOT_CONTAINS": "ne contient pas"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Définissez votre disponibilité",
       "SUBTITLE": "Définissez votre disponibilité sur votre widget livechat",

app/javascript/dashboard/i18n/locale/he/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "טופס צ'אט מקדים",
       "BUSINESS_HOURS": "שעות פעילות",
       "WIDGET_BUILDER": "בונה יישומונים",
-      "BOT_CONFIGURATION": "הגדרות בוט",
+      "BOT_CONFIGURATION": "הגדרות בוט"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "הגדרות",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "אפשר תיבת איסוף דוא\"ל",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "הפעל או השבת את תיבת איסוף הדוא\"ל בשיחה חדשה",
       "AUTO_ASSIGNMENT": "אפשר הקצאה אוטומטית",
+      "ENABLE_CSAT": "אפשר CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "הפעל/השבת סקר CSAT (שביעות רצון לקוחות) לאחר פתרון שיחה",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "אפשר המשך שיחה באמצעות הדוא\"ל",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "שיחות ימשיכו באמצעות הדוא\"ל אם לאיש הקשר קיימת כתובת דוא\"ל תקנית.",
@@ -577,32 +578,6 @@
         "LABEL": "המבקרים צריכים לספק את שמם וכתובת האימייל שלהם לפני תחילת הצ'אט"
       }
     },
-    "CSAT": {
-      "TITLE": "אפשר CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "הודעה",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "מכיל",
-          "DOES_NOT_CONTAINS": "לא מכיל"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "הגדר את הזמינות שלך",
       "SUBTITLE": "הגדר את הזמינות שלך בווידג'ט הצ'אט החי שלך",

app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Poruka",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "sadrži",
-          "DOES_NOT_CONTAINS": "ne sadrži"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Chat előtti űrlap",
       "BUSINESS_HOURS": "Nyitvatartás",
       "WIDGET_BUILDER": "Widget építő",
-      "BOT_CONFIGURATION": "Bot konfiguráció",
+      "BOT_CONFIGURATION": "Bot konfiguráció"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Beállítások",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "E-mail gyűjtődoboz engedélyezése",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Az e-mailek gyűjtődobozának engedélyezése vagy letiltása új beszélgetéseknél",
       "AUTO_ASSIGNMENT": "Automata hozzárendelés engedélyezése",
+      "ENABLE_CSAT": "CSAT engedélyezése",
       "SENDER_NAME_SECTION": "Ügynök nevének engedélyezése e-mailben",
+      "ENABLE_CSAT_SUB_TEXT": "A CSAT (Ügyfél-elégedettség) felmérés engedélyezése/letiltása egy beszélgetés megoldása után",
       "SENDER_NAME_SECTION_TEXT": "Az ügynök nevének megjelenítésének engedélyezése/letiltása az e-mailben, ha le van tiltva, akkor a cég neve jelenik meg",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Beszélgetés folytatásának engedélyezése emailen keresztül",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "A beszélgetések e-mailben folytatódnak, ha elérhető a kapcsolattartási e-mail cím.",
@@ -577,32 +578,6 @@
         "LABEL": "A látogatóknak nevük és e-mailcímük megadása szükséges a beszélgetés megkezdése előtt"
       }
     },
-    "CSAT": {
-      "TITLE": "CSAT engedélyezése",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Üzenet",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "tartalmaz",
-          "DOES_NOT_CONTAINS": "nem tartalmaz"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Elérhetőség beállítása",
       "SUBTITLE": "Állításd be az elérhetőséged idejét a chat widgeten",

app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/id/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Formulir Pra Obrolan",
       "BUSINESS_HOURS": "Jam Kerja",
       "WIDGET_BUILDER": "Pembuat Widget",
-      "BOT_CONFIGURATION": "Konfigurasi Bot",
+      "BOT_CONFIGURATION": "Konfigurasi Bot"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Pengaturan",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Aktifkan kotak pengumpulan email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Aktifkan atau nonaktifkan kotak pengumpulan email pada percakpaan baru",
       "AUTO_ASSIGNMENT": "Aktifkan penugasan otomatis",
+      "ENABLE_CSAT": "Aktifkan CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Aktifkan/Nonaktifkan survey CSAT (Kepuasan pelanggan) setelah penyelesaian percakapan",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Aktifkan kontinuitas percakapan melalui email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Percakapan akan berlanjut melalui email jika alamat email kontak tersedia.",
@@ -577,32 +578,6 @@
         "LABEL": "Pengunjung harus memberikan nama dan alamat email mereka sebelum memulai obrolan"
       }
     },
-    "CSAT": {
-      "TITLE": "Aktifkan CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Pesan",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "berisi",
-          "DOES_NOT_CONTAINS": "tidak berisi"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Atur ketersediaan Anda",
       "SUBTITLE": "Atur ketersediaan Anda di widget livechat",

app/javascript/dashboard/i18n/locale/is/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot stillingar",
+      "BOT_CONFIGURATION": "Bot stillingar"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Stillingar",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Virkja eða slökkva á söfnunarreit tölvupósts í nýju samtali",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Virkja/slökkva á CSAT (ánægju viðskiptavina) könnun eftir að hafa leyst samtal",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Samtöl halda áfram með tölvupósti ef tengiliðanetfangið er tiltækt.",
@@ -577,32 +578,6 @@
         "LABEL": "Gestir ættu að gefa upp nafn sitt og netfang áður en spjallið hefst"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Skilaboð",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Stilltu framboð þitt á netspjalli",

app/javascript/dashboard/i18n/locale/it/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Modulo pre-chat",
       "BUSINESS_HOURS": "Ore di lavoro",
       "WIDGET_BUILDER": "Costruttore Widget",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Impostazioni",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Abilita casella di raccolta email",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Abilita o disabilita la casella di raccolta email nella nuova conversazione",
       "AUTO_ASSIGNMENT": "Abilita assegnazione automatica",
+      "ENABLE_CSAT": "Abilita CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Attiva/Disabilita il sondaggio CSAT (soddisfazione del cliente) dopo aver risolto una conversazione",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Abilita la continuità della conversazione via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Le conversazioni continueranno via email se l'indirizzo email del contatto è disponibile.",
@@ -577,32 +578,6 @@
         "LABEL": "I visitatori devono fornire il proprio nome e indirizzo email prima di iniziare la chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Abilita CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Messaggio",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contiene",
-          "DOES_NOT_CONTAINS": "non contiene"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Imposta la tua disponibilità",
       "SUBTITLE": "Imposta la tua disponibilità sul tuo widget live chat",

app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "プレチャットフォーム",
       "BUSINESS_HOURS": "営業時間",
       "WIDGET_BUILDER": "ウィジェットビルダー",
-      "BOT_CONFIGURATION": "ボット設定",
+      "BOT_CONFIGURATION": "ボット設定"
-      "CSAT": "顧客満足度"
     },
     "SETTINGS": "設定",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "メール収集ボックスを有効にする",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "新しい会話でメール収集ボックスを有効または無効にする",
       "AUTO_ASSIGNMENT": "自動割り当てを有効にする",
+      "ENABLE_CSAT": "CSATを有効にする",
       "SENDER_NAME_SECTION": "メールに担当者名を表示する",
+      "ENABLE_CSAT_SUB_TEXT": "会話解決後にCSAT（顧客満足度）調査を有効または無効にする",
       "SENDER_NAME_SECTION_TEXT": "担当者名をメールに表示するかどうかを設定します。無効にするとビジネス名が表示されます。",
       "ENABLE_CONTINUITY_VIA_EMAIL": "メールによる会話の継続を有効にする",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "連絡先のメールアドレスが利用可能な場合、会話はメールで継続されます。",
@@ -577,32 +578,6 @@
         "LABEL": "訪問者はチャットを開始する前に名前とメールアドレスを提供する必要があります"
       }
     },
-    "CSAT": {
-      "TITLE": "CSATを有効にする",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "メッセージ",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "含む",
-          "DOES_NOT_CONTAINS": "含まない"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "営業時間を設定する",
       "SUBTITLE": "ライブチャットウィジェットでの利用可能時間を設定します",

app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "대화 전 설문",
       "BUSINESS_HOURS": "영업시간",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "설정",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "자동 할당 사용",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "대화 전 사용자들에게 이름과 이메일 주소를 요구합니다."
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "메시지",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "포함된",
-          "DOES_NOT_CONTAINS": "포함되지 않은"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "영업시간 설정",
       "SUBTITLE": "라이브챗 위젯의 대화용 영업시간을 설정하세요.",

app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Anketa, rodoma prieš pokalbio internetu pradžią",
       "BUSINESS_HOURS": "Darbo valandos",
       "WIDGET_BUILDER": "Valdiklių kūrimo priemonė",
-      "BOT_CONFIGURATION": "Boto konfiguracija",
+      "BOT_CONFIGURATION": "Boto konfiguracija"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Nustatymai",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Leisti el. pašto surinkimo dėžutę",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Naujame pokalbyje leiskite arba drauskite el. pašto surinkimo dėžutę",
       "AUTO_ASSIGNMENT": "Įjunkti automatinį priskyrimą",
+      "ENABLE_CSAT": "Leisti CSAT",
       "SENDER_NAME_SECTION": "Leisti agento vardą el. pašte",
+      "ENABLE_CSAT_SUB_TEXT": "Leisti/neleisti CSAT (klientų pasitenkinimo) apklausą, kai baigsite pokalbį",
       "SENDER_NAME_SECTION_TEXT": "Įjungti/išjungti agento vardo rodymą el. pašte, jei išjungta, bus rodomas įmonės pavadinimas",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Leisti pokalbio tęstinumą el. paštu",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Jei kontaktinis el. pašto adresas yra pasiekiamas, pokalbiai bus tęsiami el. paštu.",
@@ -577,32 +578,6 @@
         "LABEL": "Prieš pradėdami pokalbį lankytojai turėtų nurodyti savo vardą ir el. pašto adresą"
       }
     },
-    "CSAT": {
-      "TITLE": "Leisti CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Žinutė",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "sudėtyje yra",
-          "DOES_NOT_CONTAINS": "sudėtyje nėra"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Nustatykite savo pasiekiamumą",
       "SUBTITLE": "Nustatykite savo pasiekiamumą tiesioginio pokalbio valdiklyje",

app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pirms-Tērzēšanas Veidlapa",
       "BUSINESS_HOURS": "Darba Laiks",
       "WIDGET_BUILDER": "Logrīku Veidotājs",
-      "BOT_CONFIGURATION": "Robota Konfigurācija",
+      "BOT_CONFIGURATION": "Robota Konfigurācija"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Iestatījumi",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Iespējot e-pasta iegūšanas lodziņu",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Iespējot vai atspējot e-pasta iegūšanas lodziņu jaunai sarunai",
       "AUTO_ASSIGNMENT": "Iespējot automātisko piešķiršanu",
+      "ENABLE_CSAT": "Iespējot CSAT",
       "SENDER_NAME_SECTION": "Iespējot Aģenta Vārdu E-pastā",
+      "ENABLE_CSAT_SUB_TEXT": "Iespējot/Atspējot CSAT (klientu apmierinātības) aptauju pēc sarunas atrisināšanas",
       "SENDER_NAME_SECTION_TEXT": "Iespējot/Atspējot aģenta vārda rādīšanu e-pastā. Ja tas ir atspējots, tiks rādīts uzņēmuma nosaukums",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Iespējot sarunas nepārtrauktību, izmantojot e-pastu",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Sarunas turpināsies pa e-pastu, ja saziņas e-pasta adrese ir pieejama.",
@@ -577,32 +578,6 @@
         "LABEL": "Apmeklētājiem pirms tērzēšanas ir jānorāda savs vārds un e-pasta adrese"
       }
     },
-    "CSAT": {
-      "TITLE": "Iespējot CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Ziņojums",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "satur",
-          "DOES_NOT_CONTAINS": "nesatur"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Iestatīt savu pieejamību",
       "SUBTITLE": "Iestatīt savu pieejamību tiešraides tērzēšanas logrīkā",

app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "ക്രമീകരണങ്ങൾ",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "ഓട്ടോ അസൈൻമെന്റ് പ്രവർത്തനക്ഷമമാക്കുക",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "ഇമെയിൽ വഴി സംഭാഷണ തുടർച്ച പ്രവർത്തനക്ഷമമാക്കുക",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "ബന്ധപ്പെടാനുള്ള ഇമെയിൽ വിലാസം ലഭ്യമാണെങ്കിൽ സംഭാഷണങ്ങൾ ഇമെയിൽ വഴി തുടരും.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "സന്ദേശം",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "അടങ്ങിയിരിക്കുന്നു",
-          "DOES_NOT_CONTAINS": "ഉൾപ്പെട്ടിട്ടില്ല"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",

app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json

@@ -481,8 +481,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
+      "BOT_CONFIGURATION": "Bot Configuration"
-      "CSAT": "CSAT"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +502,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "mengandungi",
-          "DOES_NOT_CONTAINS": "tidak mengandungi"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",