Running version

.circleci/config.yml

@@ -7,7 +7,7 @@ defaults: &defaults
   working_directory: ~/build
   docker:
     # specify the version you desire here
-    - image: cimg/ruby:3.3.3-browsers
+    - image: cimg/ruby:3.2.2-browsers
 
     # Specify service dependencies here if necessary
     # CircleCI maintains a library of pre-built images
@@ -74,7 +74,7 @@ jobs:
           name: yarn
           command: yarn install --frozen-lockfile --cache-folder ~/.cache/yarn
 
-      # Store yarn / webpacker cache
+      # Store yarn cache
       - save_cache:
           key: chatwoot-yarn-{{ .Environment.CACHE_VERSION }}-{{ checksum "yarn.lock" }}
           paths:
@@ -130,7 +130,10 @@ jobs:
           command: |
             mkdir -p ~/tmp/test-results/frontend_specs
             ~/tmp/cc-test-reporter before-build
-            yarn test:coverage
+            TESTFILES=$(circleci tests glob **/specs/*.spec.js | circleci tests split --split-by=timings)
+            yarn test:coverage --profile 10 \
+                               --out ~/tmp/test-results/yarn.xml \
+                               -- ${TESTFILES}
       - run:
           name: Code Climate Test Coverage
           command: |

.devcontainer/docker-compose.yml

@@ -12,7 +12,7 @@ services:
       args:
         VARIANT: "ubuntu-22.04"
         NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.3.3"
+        RUBY_VERSION: "3.2.2"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: "1000"
         USER_GID: "1000"
@@ -25,7 +25,7 @@ services:
       args:
         VARIANT: "ubuntu-22.04"
         NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.3.3"
+        RUBY_VERSION: "3.2.2"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: "1000"
         USER_GID: "1000"

.devcontainer/scripts/setup.sh

@@ -3,10 +3,10 @@ sed -i -e '/REDIS_URL/ s/=.*/=redis:\/\/localhost:6379/' .env
 sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
 sed -i -e '/SMTP_ADDRESS/ s/=.*/=localhost/' .env
 sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.githubpreview.dev/" .env
-sed -i -e "/WEBPACKER_DEV_SERVER_PUBLIC/ s/=.*/=https:\/\/$CODESPACE_NAME-3035.githubpreview.dev/" .env
+sed -i -e "/DEV_SERVER_PUBLIC/ s/=.*/=https:\/\/$CODESPACE_NAME-3035.githubpreview.dev/" .env
-# uncomment the webpacker env variable
+# uncomment the dev server env variable
-sed -i -e '/WEBPACKER_DEV_SERVER_PUBLIC/s/^# //' .env
+sed -i -e '/DEV_SERVER_PUBLIC/s/^# //' .env
-# fix the error with webpacker
+# fix the error with dev server
 echo 'export NODE_OPTIONS=--openssl-legacy-provider' >> ~/.zshrc
 
 # codespaces make the ports public

.env.example

@@ -1,9 +1,4 @@
-# Learn about the various environment variables at
-# https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables
-
 # Used to verify the integrity of signed cookies. so ensure a secure value is set
-# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
-# Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex
 
 # Replace with the URL you are planning to use for your app
@@ -28,9 +23,6 @@ FORCE_SSL=false
 ENABLE_ACCOUNT_SIGNUP=false
 
 # Redis config
-# specify the configs via single URL or individual variables
-# ref: https://www.iana.org/assignments/uri-schemes/prov/redis
-# You can also use the following format for the URL: redis://:password@host:port/db_number
 REDIS_URL=redis://redis:6379
 # If you are using docker-compose, set this variable's value to be any string,
 # which will be the password for the redis service running inside the docker-compose
@@ -85,8 +77,6 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Comment out the following environment variables if required by your SMTP server
 # SMTP_TLS=
 # SMTP_SSL=
-# SMTP_OPEN_TIMEOUT
-# SMTP_READ_TIMEOUT
 
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled
@@ -190,6 +180,14 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 ## Sentry
 # SENTRY_DSN=
 
+## LogRocket
+# LOG_ROCKET_PROJECT_ID=xxxxx/some-project
+
+# MICROSOFT CLARITY
+# MS_CLARITY_TOKEN=xxxxxxxxx
+
+# GOOGLE_TAG_MANAGER
+# GOOGLE_TAG = GTM-XXXXXXX
 
 ## Scout
 ## https://scoutapm.com/docs/ruby/configuration
@@ -225,7 +223,7 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # if you want to use letter_opener for local emails
 # LETTER_OPENER=true
 # meant to be used in github codespaces
-# WEBPACKER_DEV_SERVER_PUBLIC=
+# DEV_SERVER_PUBLIC=
 
 # If you want to use official mobile app,
 # the notifications would be relayed via a Chatwoot server
@@ -253,6 +251,10 @@ AZURE_APP_SECRET=
 ## OpenAI key
 # OPENAI_API_KEY=
 
+# Sentiment analysis model file path
+SENTIMENT_FILE_PATH=
+
+
 # Housekeeping/Performance related configurations
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed

.eslintrc.js

@@ -7,11 +7,10 @@ module.exports = {
     'plugin:cypress/recommended',
   ],
   parserOptions: {
-    parser: '@babel/eslint-parser',
+    ecmaVersion: 2022,
-    ecmaVersion: 2020,
     sourceType: 'module',
   },
-  plugins: ['html', 'prettier', 'babel'],
+  plugins: ['html', 'prettier'],
   rules: {
     'prettier/prettier': ['error'],
     camelcase: 'off',
@@ -56,19 +55,12 @@ module.exports = {
     'import/extensions': ['off'],
     'no-console': 'error',
   },
-  settings: {
-    'import/resolver': {
-      webpack: {
-        config: 'config/webpack/resolve.js',
-      },
-    },
-  },
   env: {
     browser: true,
+    jest: true,
     node: true,
   },
   globals: {
     bus: true,
-    vi: true,
   },
 };

.github/CODEOWNERS

@@ -1,2 +0,0 @@
-## All enterprise related files should be reviewed by sojan before merging
-/enterprise/* @sojan-official

.github/workflows/deploy_check.yml

@@ -1,45 +0,0 @@
-## github action to check deployment success
-## curl the deployment url and check for 200 status
-## deployment url will be of the form chatwoot-pr-<pr_number>.herokuapp.com
-name: Deploy Check
-
-on:
-  pull_request:
-
-jobs:
-  deployment_check:
-    name: Check Deployment
-    runs-on: ubuntu-latest
-    steps:
-      - name: Install jq
-        run: sudo apt-get install -y jq
-      - name: Print Deployment URL
-        run: echo "https://chatwoot-pr-${{ github.event.pull_request.number }}.herokuapp.com"
-      - name: Check Deployment Status
-        run: |
-          max_attempts=10
-          attempt=1
-          status_code=0
-          echo "Waiting for review app to be deployed/redeployed, trying in  10 minutes..."
-          sleep 600
-          while [ $attempt -le $max_attempts ]; do
-            response=$(curl -s -o /dev/null -w "%{http_code}" https://chatwoot-pr-${{ github.event.pull_request.number }}.herokuapp.com/api)
-            status_code=$(echo $response | head -n   1)
-            if [ $status_code -eq   200 ]; then
-              body=$(curl -s https://chatwoot-pr-${{ github.event.pull_request.number }}.herokuapp.com/api)
-              if echo "$body" | jq -e '.version and .timestamp and .queue_services == "ok" and .data_services == "ok"' > /dev/null; then
-                echo "Deployment successful"
-                exit 0
-              else
-                echo "Deployment status unknown, retrying in   3 minutes..."
-                sleep 180
-              fi
-            else
-              echo "Waiting for review app to be ready, retrying in  3 minutes..."
-              sleep 180
-              attempt=$((attempt +  1))
-            fi
-          done
-          echo "Deployment failed after $max_attempts attempts"
-          exit  1
-          fi

.github/workflows/logging_percentage_check.yml

@@ -11,7 +11,7 @@ jobs:
 
     steps:
       - name: Checkout repository
-        uses: actions/checkout@v4
+        uses: actions/checkout@v2
 
       - name: Check for log lines and calculate percentage
         run: |

.github/workflows/nightly_installer.yml

@@ -45,7 +45,7 @@ jobs:
         #        curl http://localhost:3000/api
 
     - name: Upload chatwoot setup log file as an artifact
-      uses: actions/upload-artifact@v4
+      uses: actions/upload-artifact@v3
       if: always()
       with:
         name: chatwoot-setup-log-file

.github/workflows/publish_codespace_image.yml

@@ -8,7 +8,7 @@ jobs:
     runs-on: ubuntu-latest
 
     steps:
-    - uses: actions/checkout@v4
+    - uses: actions/checkout@v2
 
     - name: Login to GitHub Container Registry
       uses: docker/login-action@v1

.github/workflows/publish_foss_docker.yml

@@ -21,7 +21,7 @@ jobs:
       GIT_REF: ${{ github.head_ref || github.ref_name }} # ref_name to get tags/branches
     steps:
       - name: Checkout
-        uses: actions/checkout@v4
+        uses: actions/checkout@v2
 
       - name: Set up QEMU
         uses: docker/setup-qemu-action@v1

.github/workflows/run_foss_spec.yml

@@ -41,7 +41,7 @@ jobs:
         options: --entrypoint redis-server
 
     steps:
-    - uses: actions/checkout@v4
+    - uses: actions/checkout@v3
       with:
         ref: ${{ github.event.pull_request.head.ref }}
         repository: ${{ github.event.pull_request.head.repo.full_name }}
@@ -50,7 +50,7 @@ jobs:
       with:
         bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-    - uses: actions/setup-node@v4
+    - uses: actions/setup-node@v3
       with:
         node-version: 20
         cache: yarn
@@ -80,7 +80,7 @@ jobs:
         NODE_OPTIONS: --openssl-legacy-provider
 
     - name: Upload rails log folder
-      uses: actions/upload-artifact@v4
+      uses: actions/upload-artifact@v3
       if: always()
       with:
         name: rails-log-folder

.github/workflows/run_response_bot_spec.yml

@@ -40,7 +40,7 @@ jobs:
         options: --entrypoint redis-server
 
     steps:
-    - uses: actions/checkout@v4
+    - uses: actions/checkout@v3
       with:
         ref: ${{ github.event.pull_request.head.ref }}
         repository: ${{ github.event.pull_request.head.repo.full_name }}
@@ -49,7 +49,7 @@ jobs:
       with:
         bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-    - uses: actions/setup-node@v4
+    - uses: actions/setup-node@v3
       with:
         node-version: 20
         cache: yarn
@@ -73,12 +73,11 @@ jobs:
           spec/enterprise/controllers/api/v1/accounts/response_sources_controller_spec.rb \
           spec/enterprise/services/enterprise/message_templates/response_bot_service_spec.rb \
           spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb:47 \
-          spec/enterprise/jobs/enterprise/account/conversations_resolution_scheduler_job_spec.rb \
           --profile=10 \
           --format documentation
 
     - name: Upload rails log folder
-      uses: actions/upload-artifact@v4
+      uses: actions/upload-artifact@v3
       if: always()
       with:
         name: rails-log-folder

.github/workflows/size-limit.yml

@@ -10,7 +10,7 @@ jobs:
     runs-on: ubuntu-20.04
 
     steps:
-      - uses: actions/checkout@v4
+      - uses: actions/checkout@v3
         with:
           ref: ${{ github.event.pull_request.head.ref }}
           repository: ${{ github.event.pull_request.head.repo.full_name }}
@@ -19,7 +19,7 @@ jobs:
         with:
           bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-      - uses: actions/setup-node@v4
+      - uses: actions/setup-node@v3
         with:
           node-version: 20
           cache: 'yarn'

.gitignore

@@ -76,3 +76,11 @@ yarn-debug.log*
 .yarn-integrity
 
 /storybook-static
+
+# Vite Ruby
+/public/vite*
+node_modules
+# Vite uses dotenv and suggests to ignore local-only env files. See
+# https://vitejs.dev/guide/env-and-mode.html#env-files
+*.local
+

.rubocop.yml

@@ -2,8 +2,7 @@ require:
   - rubocop-performance
   - rubocop-rails
   - rubocop-rspec
-  - ./rubocop/use_from_email.rb
+inherit_from: .rubocop_todo.yml
-  - ./rubocop/custom_cop_location.rb
 
 Layout/LineLength:
   Max: 150
@@ -13,8 +12,7 @@ Metrics/ClassLength:
   Exclude:
     - 'app/models/message.rb'
     - 'app/models/conversation.rb'
-Metrics/MethodLength:
+
-  Max: 19
 RSpec/ExampleLength:
   Max: 25
 Style/Documentation:
@@ -52,7 +50,6 @@ Lint/OrAssignmentToConstant:
   Exclude:
     - 'lib/redis/config.rb'
 Metrics/BlockLength:
-  Max: 30
   Exclude:
     - spec/**/*
     - '**/routes.rb'
@@ -105,31 +102,84 @@ RSpec/FactoryBot/SyntaxMethods:
   Enabled: false
 Naming/VariableNumber:
   Enabled: false
-Naming/MemoizedInstanceVariableName:
+Metrics/MethodLength:
   Exclude:
-    - 'app/models/message.rb'
+    - 'db/migrate/20161123131628_devise_token_auth_create_users.rb'
+    - 'db/migrate/20211219031453_update_foreign_keys_on_delete.rb'
+Rails/CreateTableWithTimestamps:
+  Exclude:
+    - 'db/migrate/20170207092002_acts_as_taggable_on_migration.acts_as_taggable_on_engine.rb'
 Style/GuardClause:
   Exclude:
     - 'app/builders/account_builder.rb'
     - 'app/models/attachment.rb'
     - 'app/models/message.rb'
+    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
 Metrics/AbcSize:
-  Max: 26
   Exclude:
     - 'app/controllers/concerns/auth_helper.rb'
+    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
+    - 'db/migrate/20161123131628_devise_token_auth_create_users.rb'
+    - 'app/controllers/api/v1/accounts/inboxes_controller.rb'
+    - 'db/migrate/20211219031453_update_foreign_keys_on_delete.rb'
+Metrics/CyclomaticComplexity:
+  Max: 7
+  Exclude:
+    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
+Rails/ReversibleMigration:
+  Exclude:
+    - 'db/migrate/20161025070152_removechannelsfrommodels.rb'
+    - 'db/migrate/20161025070645_remchannel.rb'
+    - 'db/migrate/20161025070645_remchannel.rb'
+    - 'db/migrate/20161110102609_removeinboxid.rb'
+    - 'db/migrate/20170519091539_add_avatar_to_fb.rb'
+    - 'db/migrate/20191020085608_rename_old_tables.rb'
+    - 'db/migrate/20191126185833_update_user_invite_foreign_key.rb'
+    - 'db/migrate/20191130164019_add_template_type_to_messages.rb'
+    - 'db/migrate/20210513083044_remove_not_null_from_webhook_url_channel_api.rb'
+Rails/BulkChangeTable:
+  Exclude:
+    - 'db/migrate/20161025070152_removechannelsfrommodels.rb'
+    - 'db/migrate/20200121190901_create_account_users.rb'
+    - 'db/migrate/20170211092540_notnullableusers.rb'
+    - 'db/migrate/20170403095203_contactadder.rb'
+    - 'db/migrate/20170406104018_add_default_status_conv.rb'
+    - 'db/migrate/20170511134418_latlong.rb'
+    - 'db/migrate/20191027054756_create_contact_inboxes.rb'
+    - 'db/migrate/20191130164019_add_template_type_to_messages.rb'
+    - 'db/migrate/20210425093724_convert_integration_hook_settings_field.rb'
 Rails/UniqueValidationWithoutIndex:
   Exclude:
     - 'app/models/channel/twitter_profile.rb'
     - 'app/models/webhook.rb'
     - 'app/models/contact.rb'
     - 'app/models/integrations/hook.rb'
-    - 'app/models/canned_response.rb'
-    - 'app/models/telegram_bot.rb'
 Rails/RenderInline:
   Exclude:
     - 'app/controllers/swagger_controller.rb'
+Performance/CollectionLiteralInLoop:
+  Exclude:
+    - 'db/migrate/20210315101919_enable_email_channel.rb'
 Rails/ThreeStateBooleanColumn:
   Exclude:
+    - 'db/migrate/20200509044639_add_hide_input_flag_to_bot_config.rb'
+    - 'db/migrate/20200605130625_agent_away_message_to_auto_reply.rb'
+    - 'db/migrate/20200606132552_create_labels.rb'
+    - 'db/migrate/20201027135006_create_working_hours.rb'
+    - 'db/migrate/20210112174124_add_hmac_token_to_inbox.rb'
+    - 'db/migrate/20210114202310_create_teams.rb'
+    - 'db/migrate/20210212154240_add_request_for_email_on_channel_web_widget.rb'
+    - 'db/migrate/20210428135041_add_campaigns.rb'
+    - 'db/migrate/20210602182058_add_hmac_to_api_channel.rb'
+    - 'db/migrate/20210609133433_add_email_collect_to_inboxes.rb'
+    - 'db/migrate/20210618095823_add_csat_toggle_for_inbox.rb'
+    - 'db/migrate/20210927062350_add_trigger_only_during_business_hours_collect_to_campaigns.rb'
+    - 'db/migrate/20211027073553_add_imap_smtp_config_to_channel_email.rb'
+    - 'db/migrate/20211109143122_add_tweet_enabled_flag_to_twitter_channel.rb'
+    - 'db/migrate/20211216110209_add_allow_messages_after_resolved_to_inbox.rb'
+    - 'db/migrate/20220116103902_add_open_ssl_verify_mode_to_channel_email.rb'
+    - 'db/migrate/20220216151613_add_open_all_day_to_working_hour.rb'
+    - 'db/migrate/20220511072655_add_archive_column_to_portal.rb'
     - 'db/migrate/20230503101201_create_sla_policies.rb'
 RSpec/IndexedLet:
   Enabled: false
@@ -137,21 +187,9 @@ RSpec/NamedSubject:
   Enabled: false
 
 # we should bring this down
-RSpec/MultipleExpectations:
-  Max: 7
 RSpec/MultipleMemoizedHelpers:
   Max: 14
 
-# custom rules
-UseFromEmail:
-  Enabled: true
-  Exclude:
-    - 'app/models/user.rb'
-    - 'app/models/contact.rb'
-
-CustomCopLocation:
-  Enabled: true
-
 AllCops:
   NewCops: enable
   Exclude:
@@ -165,4 +203,13 @@ AllCops:
     - 'config/environments/**/*'
     - 'tmp/**/*'
     - 'storage/**/*'
-    - 'db/migrate/20230426130150_init_schema.rb'
+    - 'db/migrate/20200225162150_init_schema.rb'
+    - 'db/migrate/20210611180222_create_active_storage_variant_records.active_storage.rb'
+    - 'db/migrate/20210611180221_add_service_name_to_active_storage_blobs.active_storage.rb'
+    - db/migrate/20200309213132_add_account_id_to_agent_bot_inboxes.rb
+    - db/migrate/20200331095710_add_identifier_to_contact.rb
+    - db/migrate/20200429082655_add_medium_to_twilio_sms.rb
+    - db/migrate/20200503151130_add_account_feature_flag.rb
+    - db/migrate/20200927135222_add_last_activity_at_to_conversation.rb
+    - db/migrate/20210306170117_add_last_activity_at_to_contacts.rb
+    - db/migrate/20220809104508_revert_cascading_indexes.rb

.rubocop_todo.yml

@@ -0,0 +1,287 @@
+# This configuration was generated by
+# `rubocop --auto-gen-config`
+# on 2019-10-23 16:47:02 +0530 using RuboCop version 0.73.0.
+# The point is for the user to remove these configuration records
+# one by one as the offenses are removed from the code base.
+# Note that changes in the inspected code, or installation of new
+# versions of RuboCop, may require this file to be generated again.
+
+# Offense count: 1
+Lint/DuplicateMethods:
+  Exclude:
+    - 'app/controllers/api/v1/reports_controller.rb'
+
+# Offense count: 1
+Lint/RescueException:
+  Exclude:
+    - 'app/builders/messages/message_builder.rb'
+
+# Offense count: 4
+Lint/ShadowingOuterLocalVariable:
+  Exclude:
+    - 'app/controllers/api/v1/reports_controller.rb'
+
+# Offense count: 3
+# Configuration parameters: AllowKeywordBlockArguments.
+Lint/UnderscorePrefixedVariableName:
+  Exclude:
+    - 'app/models/account.rb'
+    - 'deploy/before_symlink.rb'
+
+# Offense count: 18
+Lint/UselessAssignment:
+  Exclude:
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+    - 'app/controllers/api/v1/facebook_indicators_controller.rb'
+    - 'app/listeners/action_cable_listener.rb'
+    - 'app/listeners/reporting_listener.rb'
+    - 'app/models/channel/facebook_page.rb'
+    - 'app/models/facebook_page.rb'
+
+# Offense count: 14
+Metrics/AbcSize:
+  Max: 26
+
+# Offense count: 1
+# Configuration parameters: CountComments, ExcludedMethods.
+# ExcludedMethods: refine
+Metrics/BlockLength:
+  Max: 30
+
+# Offense count: 2
+Metrics/CyclomaticComplexity:
+  Max: 7
+
+# Offense count: 10
+# Configuration parameters: CountComments, ExcludedMethods.
+Metrics/MethodLength:
+  Max: 19
+
+# Offense count: 1
+Metrics/PerceivedComplexity:
+  Max: 8
+
+# Offense count: 6
+Naming/AccessorMethodName:
+  Exclude:
+    - 'app/builders/report_builder.rb'
+    - 'app/controllers/api/v1/accounts_controller.rb'
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+    - 'app/controllers/api/v1/conversations_controller.rb'
+
+# Offense count: 9
+# Configuration parameters: EnforcedStyleForLeadingUnderscores.
+# SupportedStylesForLeadingUnderscores: disallowed, required, optional
+Naming/MemoizedInstanceVariableName:
+  Exclude:
+    - 'app/controllers/api/base_controller.rb'
+    - 'app/controllers/api/v1/conversations_controller.rb'
+    - 'app/controllers/api/v1/webhooks_controller.rb'
+    - 'app/controllers/application_controller.rb'
+    - 'app/models/message.rb'
+    - 'lib/integrations/widget/outgoing_message_builder.rb'
+
+# Offense count: 4
+# Cop supports --auto-correct.
+# Configuration parameters: MaxKeyValuePairs.
+Performance/RedundantMerge:
+  Exclude:
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+    - 'app/models/message.rb'
+
+# Offense count: 1
+# Cop supports --auto-correct.
+Performance/StringReplacement:
+  Exclude:
+    - 'lib/events/base.rb'
+
+# Offense count: 4
+# Configuration parameters: Prefixes.
+# Prefixes: when, with, without
+RSpec/ContextWording:
+  Exclude:
+    - 'spec/models/contact_spec.rb'
+    - 'spec/models/user_spec.rb'
+
+# Offense count: 1
+RSpec/DescribeClass:
+  Exclude:
+    - 'spec/mailers/confirmation_instructions_spec.rb'
+
+# Offense count: 1
+RSpec/DescribeSymbol:
+  Exclude:
+    - 'spec/mailers/confirmation_instructions_spec.rb'
+
+# Offense count: 1
+# Cop supports --auto-correct.
+# Configuration parameters: AllowConsecutiveOneLiners.
+RSpec/EmptyLineAfterExample:
+  Exclude:
+    - 'spec/models/user_spec.rb'
+
+# Offense count: 1
+# Configuration parameters: Max.
+RSpec/ExampleLength:
+  Exclude:
+    - 'spec/models/conversation_spec.rb'
+
+# Offense count: 1
+# Cop supports --auto-correct.
+# Configuration parameters: EnforcedStyle.
+# SupportedStyles: single_line_only, single_statement_only, disallow
+RSpec/ImplicitSubject:
+  Exclude:
+    - 'spec/models/user_spec.rb'
+
+# Offense count: 7
+# Configuration parameters: AggregateFailuresByDefault.
+RSpec/MultipleExpectations:
+  Max: 7
+
+# Offense count: 1
+# Cop supports --auto-correct.
+# Configuration parameters: EnforcedStyle.
+# SupportedStyles: not_to, to_not
+RSpec/NotToNot:
+  Exclude:
+    - 'spec/mailers/confirmation_instructions_spec.rb'
+
+# Offense count: 1
+# Configuration parameters: IgnoreNameless, IgnoreSymbolicNames.
+RSpec/VerifiedDoubles:
+  Exclude:
+    - 'spec/models/conversation_spec.rb'
+
+# Offense count: 4
+# Cop supports --auto-correct.
+Rails/ActiveRecordAliases:
+  Exclude:
+    - 'app/controllers/api/v1/agents_controller.rb'
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+    - 'app/controllers/api/v1/canned_responses_controller.rb'
+    - 'app/controllers/api/v1/contacts_controller.rb'
+
+# Offense count: 2
+# Cop supports --auto-correct.
+Rails/BelongsTo:
+  Exclude:
+    - 'app/models/message.rb'
+    - 'app/models/user.rb'
+
+# Offense count: 6
+# Cop supports --auto-correct.
+# Configuration parameters: Include.
+# Include: app/models/**/*.rb
+Rails/EnumHash:
+  Exclude:
+    - 'app/models/attachment.rb'
+    - 'app/models/conversation.rb'
+    - 'app/models/message.rb'
+    - 'app/models/user.rb'
+
+# Offense count: 1
+# Configuration parameters: Include.
+# Include: app/models/**/*.rb
+Rails/HasManyOrHasOneDependent:
+  Exclude:
+    - 'app/models/user.rb'
+
+# Offense count: 1
+# Configuration parameters: Include.
+# Include: app/models/**/*.rb
+Rails/InverseOf:
+  Exclude:
+    - 'app/models/user.rb'
+
+# Offense count: 1
+# Configuration parameters: Include.
+# Include: app/controllers/**/*.rb
+Rails/LexicallyScopedActionFilter:
+  Exclude:
+    - 'app/controllers/home_controller.rb'
+
+# Offense count: 2
+# Configuration parameters: Include.
+# Include: app/**/*.rb, config/**/*.rb, db/**/*.rb, lib/**/*.rb
+Rails/Output:
+  Exclude:
+    - 'app/bot/bot.rb'
+    - 'app/builders/account_builder.rb'
+
+# Offense count: 7
+# Cop supports --auto-correct.
+# Configuration parameters: EnforcedStyle.
+# SupportedStyles: strict, flexible
+Rails/TimeZone:
+  Exclude:
+    - 'app/builders/report_builder.rb'
+    - 'lib/reports/update_account_identity.rb'
+    - 'lib/reports/update_agent_identity.rb'
+    - 'lib/reports/update_identity.rb'
+    - 'spec/models/conversation_spec.rb'
+
+# Offense count: 8
+# Cop supports --auto-correct.
+# Configuration parameters: Include.
+# Include: app/models/**/*.rb
+Rails/Validation:
+  Exclude:
+    - 'app/models/canned_response.rb'
+    - 'app/models/channel/facebook_page.rb'
+    - 'app/models/facebook_page.rb'
+    - 'app/models/telegram_bot.rb'
+    - 'app/models/user.rb'
+
+# Offense count: 15
+# Cop supports --auto-correct.
+# Configuration parameters: AutoCorrect, EnforcedStyle.
+# SupportedStyles: nested, compact
+Style/ClassAndModuleChildren:
+  Exclude:
+    - 'app/builders/messages/message_builder.rb'
+    - 'app/controllers/api/v1/inbox_members_controller.rb'
+    - 'app/models/channel/facebook_page.rb'
+    - 'app/models/channel/web_widget.rb'
+    - 'app/presenters/conversations/event_data_presenter.rb'
+    - 'app/services/facebook/send_reply_service.rb'
+    - 'lib/integrations/facebook/delivery_status.rb'
+    - 'lib/integrations/facebook/message_creator.rb'
+    - 'lib/integrations/facebook/message_parser.rb'
+    - 'lib/integrations/widget/incoming_message_builder.rb'
+
+# Offense count: 4
+Style/CommentedKeyword:
+  Exclude:
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+    - 'app/controllers/api/v1/conversations/assignments_controller.rb'
+    - 'app/controllers/api/v1/conversations/labels_controller.rb'
+    - 'app/controllers/api/v1/labels_controller.rb'
+
+# Offense count: 1
+# Configuration parameters: AllowIfModifier.
+Style/IfInsideElse:
+  Exclude:
+    - 'app/finders/conversation_finder.rb'
+
+# Offense count: 1
+Style/MixinUsage:
+  Exclude:
+    - 'app/bot/bot.rb'
+
+# Offense count: 1
+# Cop supports --auto-correct.
+# Configuration parameters: AutoCorrect, EnforcedStyle, IgnoredMethods.
+# SupportedStyles: predicate, comparison
+Style/NumericPredicate:
+  Exclude:
+    - 'spec/**/*'
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+
+# Offense count: 1
+# Cop supports --auto-correct.
+# Configuration parameters: EnforcedStyle.
+# SupportedStyles: implicit, explicit
+Style/RescueStandardError:
+  Exclude:
+    - 'app/models/channel/facebook_page.rb'

.ruby-version

@@ -1 +1 @@
-3.3.3
+3.2.2

.storybook/preview.js

@@ -2,7 +2,6 @@ import { addDecorator } from '@storybook/vue';
 import Vue from 'vue';
 import Vuex from 'vuex';
 import VueI18n from 'vue-i18n';
-import Vuelidate from 'vuelidate';
 import Multiselect from 'vue-multiselect';
 import VueDOMPurifyHTML from 'vue-dompurify-html';
 import FluentIcon from 'shared/components/FluentIcon/DashboardIcon';
@@ -14,7 +13,6 @@ import { domPurifyConfig } from 'shared/helpers/HTMLSanitizer';
 import '../app/javascript/dashboard/assets/scss/storybook.scss';
 
 Vue.use(VueI18n);
-Vue.use(Vuelidate);
 Vue.use(WootUiKit);
 Vue.use(Vuex);
 Vue.use(VueDOMPurifyHTML, domPurifyConfig);
@@ -32,7 +30,7 @@ addDecorator(() => ({
   template: '<story/>',
   i18n: i18nConfig,
   store,
-  beforeCreate: function() {
+  beforeCreate: function () {
     this.$root._i18n = this.$i18n;
   },
 }));

Gemfile

@@ -1,10 +1,10 @@
 source 'https://rubygems.org'
 
-ruby '3.3.3'
+ruby '3.2.2'
 
 ##-- base gems for rails --##
-gem 'rack-cors', '2.0.0', require: 'rack/cors'
+gem 'rack-cors', require: 'rack/cors'
-gem 'rails', '~> 7.0.8.4'
+gem 'rails', '~> 7.0.8.0'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -61,23 +61,23 @@ gem 'redis-namespace'
 gem 'activerecord-import'
 
 ##--- gems for server & infra configuration ---##
-gem 'dotenv-rails', '>= 3.0.0'
+gem 'dotenv-rails'
 gem 'foreman'
 gem 'puma'
-gem 'webpacker'
+gem 'vite_rails'
 # metrics on heroku
 gem 'barnes'
 
 ##--- gems for authentication & authorization ---##
-gem 'devise', '>= 4.9.4'
+gem 'devise', '>= 4.9.3'
 gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
-gem 'devise_token_auth', '>= 1.2.3'
+gem 'devise_token_auth'
 # authorization
 gem 'jwt'
 gem 'pundit'
 # super admin
 gem 'administrate', '>= 0.20.1'
-gem 'administrate-field-active_storage', '>= 1.0.3'
+gem 'administrate-field-active_storage', '>= 1.0.1'
 gem 'administrate-field-belongs_to_search', '>= 0.9.0'
 
 ##--- gems for pubsub service ---##
@@ -111,18 +111,18 @@ gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.18.1', require: false
+gem 'sentry-rails', '>= 5.14.0', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.18.1', require: false
+gem 'sentry-sidekiq', '>= 5.14.0', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '>= 7.3.0'
+gem 'sidekiq', '>= 7.2.1'
 # We want cron jobs
 gem 'sidekiq-cron', '>= 1.12.0'
 
 ##-- Push notification service --##
 gem 'fcm'
-gem 'web-push', '>= 3.0.1'
+gem 'web-push'
 
 ##-- geocoding / parse location from ip --##
 # http://www.rubygeocoder.com/
@@ -165,8 +165,8 @@ gem 'audited', '~> 5.4', '>= 5.4.1'
 
 # need for google auth
 gem 'omniauth', '>= 2.1.2'
-gem 'omniauth-google-oauth2', '>= 1.1.2'
+gem 'omniauth-google-oauth2'
-gem 'omniauth-rails_csrf_protection', '~> 1.0', '>= 1.0.2'
+gem 'omniauth-rails_csrf_protection', '~> 1.0'
 
 ## Gems for reponse bot
 # adds cosine similarity to postgres using vector extension
@@ -175,6 +175,9 @@ gem 'pgvector'
 # Convert Website HTML to Markdown
 gem 'reverse_markdown'
 
+# Sentiment analysis
+gem 'informers'
+
 ### Gems required only in specific deployment environments ###
 ##############################################################
 
@@ -200,7 +203,7 @@ group :development do
   gem 'rack-mini-profiler', '>= 3.2.0', require: false
   gem 'stackprof'
   # Should install the associated chrome extension to view query logs
-  gem 'meta_request', '>= 0.8.0'
+  gem 'meta_request'
 end
 
 group :test do
@@ -228,7 +231,7 @@ group :development, :test do
   gem 'mock_redis'
   gem 'pry-rails'
   gem 'rspec_junit_formatter'
-  gem 'rspec-rails', '>= 6.1.3'
+  gem 'rspec-rails'
   gem 'rubocop', require: false
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false

Gemfile.lock

@@ -33,78 +33,78 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.0.8.4)
+    actioncable (7.0.8)
-      actionpack (= 7.0.8.4)
+      actionpack (= 7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-    actionmailbox (7.0.8.4)
+    actionmailbox (7.0.8)
-      actionpack (= 7.0.8.4)
+      actionpack (= 7.0.8)
-      activejob (= 7.0.8.4)
+      activejob (= 7.0.8)
-      activerecord (= 7.0.8.4)
+      activerecord (= 7.0.8)
-      activestorage (= 7.0.8.4)
+      activestorage (= 7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.0.8.4)
+    actionmailer (7.0.8)
-      actionpack (= 7.0.8.4)
+      actionpack (= 7.0.8)
-      actionview (= 7.0.8.4)
+      actionview (= 7.0.8)
-      activejob (= 7.0.8.4)
+      activejob (= 7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
       rails-dom-testing (~> 2.0)
-    actionpack (7.0.8.4)
+    actionpack (7.0.8)
-      actionview (= 7.0.8.4)
+      actionview (= 7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
       rack (~> 2.0, >= 2.2.4)
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.0.8.4)
+    actiontext (7.0.8)
-      actionpack (= 7.0.8.4)
+      actionpack (= 7.0.8)
-      activerecord (= 7.0.8.4)
+      activerecord (= 7.0.8)
-      activestorage (= 7.0.8.4)
+      activestorage (= 7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.0.8.4)
+    actionview (7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
       builder (~> 3.1)
       erubi (~> 1.4)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.1, >= 1.2.0)
     active_record_query_trace (1.8)
-    activejob (7.0.8.4)
+    activejob (7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
       globalid (>= 0.3.6)
-    activemodel (7.0.8.4)
+    activemodel (7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
-    activerecord (7.0.8.4)
+    activerecord (7.0.8)
-      activemodel (= 7.0.8.4)
+      activemodel (= 7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
     activerecord-import (1.4.1)
       activerecord (>= 4.2)
-    activestorage (7.0.8.4)
+    activestorage (7.0.8)
-      actionpack (= 7.0.8.4)
+      actionpack (= 7.0.8)
-      activejob (= 7.0.8.4)
+      activejob (= 7.0.8)
-      activerecord (= 7.0.8.4)
+      activerecord (= 7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
       marcel (~> 1.0)
       mini_mime (>= 1.1.0)
-    activesupport (7.0.8.4)
+    activesupport (7.0.8)
       concurrent-ruby (~> 1.0, >= 1.0.2)
       i18n (>= 1.6, < 2)
       minitest (>= 5.1)
       tzinfo (~> 2.0)
     acts-as-taggable-on (9.0.1)
       activerecord (>= 6.0, < 7.1)
-    addressable (2.8.7)
+    addressable (2.8.4)
-      public_suffix (>= 2.0.2, < 7.0)
+      public_suffix (>= 2.0.2, < 6.0)
     administrate (0.20.1)
       actionpack (>= 6.0, < 8.0)
       actionview (>= 6.0, < 8.0)
@@ -113,7 +113,7 @@ GEM
       kaminari (~> 1.2.2)
       sassc-rails (~> 2.1)
       selectize-rails (~> 0.6)
-    administrate-field-active_storage (1.0.3)
+    administrate-field-active_storage (1.0.1)
       administrate (>= 0.2.2)
       rails (>= 7.0)
     administrate-field-belongs_to_search (0.9.0)
@@ -148,15 +148,15 @@ GEM
     barnes (0.0.9)
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
-    base64 (0.2.0)
+    base64 (0.1.1)
-    bcrypt (3.1.20)
+    bcrypt (3.1.19)
-    bigdecimal (3.1.8)
     bindex (0.8.1)
+    blingfire (0.1.8)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
     brakeman (5.4.1)
     browser (5.3.1)
-    builder (3.3.0)
+    builder (3.2.4)
     bullet (7.0.7)
       activesupport (>= 3.0.0)
       uniform_notifier (~> 1.11)
@@ -169,15 +169,12 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.3.3)
+    concurrent-ruby (1.2.3)
     connection_pool (2.4.1)
-    crack (1.0.0)
+    crack (0.4.5)
-      bigdecimal
       rexml
     crass (1.0.6)
-    csv (3.3.0)
+    csv-safe (3.2.1)
-    csv-safe (3.3.1)
-      csv (~> 3.0)
     cypress-on-rails (1.16.0)
       rack
     database_cleaner (2.0.2)
@@ -186,42 +183,40 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    datadog-ci (0.8.3)
-      msgpack
     date (3.3.4)
-    ddtrace (1.23.2)
+    ddtrace (1.11.1)
-      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (>= 0.10.16, <= 3.2.0)
-      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 2.0.0.1.0)
-      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.8.2.0.0)
-      libddwaf (~> 1.14.0.0.0)
       msgpack
-    debase-ruby_core_source (3.3.1)
+    debase-ruby_core_source (3.2.0)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
     declarative (0.0.20)
-    devise (4.9.4)
+    devise (4.9.3)
       bcrypt (~> 3.0)
       orm_adapter (~> 0.1)
       railties (>= 4.1.0)
       responders
       warden (~> 1.2.3)
-    devise_token_auth (1.2.3)
+    devise_token_auth (1.2.1)
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 7.2)
+      rails (>= 4.2.0, < 7.1)
-    diff-lcs (1.5.1)
+    diff-lcs (1.5.0)
     digest-crc (0.6.4)
       rake (>= 12.0.0, < 14.0.0)
     docile (1.4.0)
     domain_name (0.5.20190701)
       unf (>= 0.0.5, < 1.0.0)
-    dotenv (3.1.2)
+    dotenv (2.8.1)
-    dotenv-rails (3.1.2)
+    dotenv-rails (2.8.1)
-      dotenv (= 3.1.2)
+      dotenv (= 2.8.1)
-      railties (>= 6.1)
+      railties (>= 3.2)
     down (5.4.0)
       addressable (~> 2.8)
+    dry-cli (1.0.0)
     ecma-re-validator (0.4.0)
       regexp_parser (~> 2.2)
     elastic-apm (4.6.2)
@@ -229,7 +224,7 @@ GEM
       http (>= 3.0)
       ruby2_keywords
     email_reply_trimmer (0.1.13)
-    erubi (1.13.0)
+    erubi (1.12.0)
     et-orbi (1.2.7)
       tzinfo
     execjs (2.8.1)
@@ -243,8 +238,9 @@ GEM
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
-    faraday (2.9.0)
+    faraday (2.7.4)
-      faraday-net_http (>= 2.0, < 3.2)
+      faraday-net_http (>= 2.0, < 3.1)
+      ruby2_keywords (>= 0.0.4)
     faraday-follow_redirects (0.3.0)
       faraday (>= 1, < 3)
     faraday-mashify (0.1.1)
@@ -252,8 +248,7 @@ GEM
       hashie
     faraday-multipart (1.0.4)
       multipart-post (~> 2)
-    faraday-net_http (3.1.0)
+    faraday-net_http (3.0.2)
-      net-http
     faraday-net_http_persistent (2.1.0)
       faraday (~> 2.5)
       net-http-persistent (~> 4.0)
@@ -283,7 +278,7 @@ GEM
     gli (2.21.1)
     globalid (1.2.1)
       activesupport (>= 6.1)
-    gmail_xoauth (0.4.3)
+    gmail_xoauth (0.4.2)
       oauth (>= 0.3.6)
     google-apis-core (0.11.0)
       addressable (~> 2.5, >= 2.5.1)
@@ -322,16 +317,16 @@ GEM
     google-cloud-translate-v3 (0.6.0)
       gapic-common (>= 0.17.1, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.3)
+    google-protobuf (3.22.3)
-    google-protobuf (3.25.3-arm64-darwin)
+    google-protobuf (3.22.3-arm64-darwin)
-    google-protobuf (3.25.3-x86_64-darwin)
+    google-protobuf (3.22.3-x86_64-darwin)
-    google-protobuf (3.25.3-x86_64-linux)
+    google-protobuf (3.22.3-x86_64-linux)
     googleapis-common-protos (1.4.0)
       google-protobuf (~> 3.14)
       googleapis-common-protos-types (~> 1.2)
       grpc (~> 1.27)
-    googleapis-common-protos-types (1.14.0)
+    googleapis-common-protos-types (1.6.0)
-      google-protobuf (~> 3.18)
+      google-protobuf (~> 3.14)
     googleauth (1.5.2)
       faraday (>= 0.17.3, < 3.a)
       jwt (>= 1.4, < 3.0)
@@ -341,17 +336,14 @@ GEM
       signet (>= 0.16, < 2.a)
     groupdate (6.2.1)
       activesupport (>= 5.2)
-    grpc (1.62.0)
+    grpc (1.54.0)
-      google-protobuf (~> 3.25)
+      google-protobuf (~> 3.21)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.62.0-arm64-darwin)
+    grpc (1.54.0-x86_64-darwin)
-      google-protobuf (~> 3.25)
+      google-protobuf (~> 3.21)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.62.0-x86_64-darwin)
+    grpc (1.54.0-x86_64-linux)
-      google-protobuf (~> 3.25)
+      google-protobuf (~> 3.21)
-      googleapis-common-protos-types (~> 1.0)
-    grpc (1.62.0-x86_64-linux)
-      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
     haikunator (1.1.1)
     hairtrigger (1.0.0)
@@ -359,8 +351,9 @@ GEM
       ruby2ruby (~> 2.4)
       ruby_parser (~> 3.10)
     hana (1.3.7)
-    hashdiff (1.1.0)
+    hashdiff (1.0.1)
     hashie (5.0.0)
+    hkdf (1.0.0)
     http (5.1.1)
       addressable (~> 2.8)
       http-cookie (~> 1.0)
@@ -374,11 +367,15 @@ GEM
       mini_mime (>= 1.0.0)
       multi_xml (>= 0.5.2)
     httpclient (2.8.3)
-    i18n (1.14.5)
+    i18n (1.14.1)
       concurrent-ruby (~> 1.0)
     image_processing (1.12.2)
       mini_magick (>= 4.9.5, < 5)
       ruby-vips (>= 2.0.17, < 3)
+    informers (0.2.0)
+      blingfire (>= 0.1.7)
+      numo-narray
+      onnxruntime (>= 0.5.1)
     io-console (0.6.0)
     irb (1.7.2)
       reline (>= 0.3.6)
@@ -398,8 +395,7 @@ GEM
       hana (~> 1.3)
       regexp_parser (~> 2.0)
       uri_template (~> 0.7)
-    jwt (2.8.1)
+    jwt (2.7.0)
-      base64
     kaminari (1.2.2)
       activesupport (>= 4.1.0)
       kaminari-actionview (= 1.2.2)
@@ -422,15 +418,15 @@ GEM
       addressable (~> 2.8)
     letter_opener (1.8.1)
       launchy (>= 2.2, < 3)
-    libdatadog (7.0.0.1.0)
+    libdatadog (2.0.0.1.0)
-    libdatadog (7.0.0.1.0-x86_64-linux)
+    libdatadog (2.0.0.1.0-x86_64-linux)
-    libddwaf (1.14.0.0.0)
+    libddwaf (1.8.2.0.0)
       ffi (~> 1.0)
-    libddwaf (1.14.0.0.0-arm64-darwin)
+    libddwaf (1.8.2.0.0-arm64-darwin)
       ffi (~> 1.0)
-    libddwaf (1.14.0.0.0-x86_64-darwin)
+    libddwaf (1.8.2.0.0-x86_64-darwin)
       ffi (~> 1.0)
-    libddwaf (1.14.0.0.0-x86_64-linux)
+    libddwaf (1.8.2.0.0-x86_64-linux)
       ffi (~> 1.0)
     line-bot-api (1.28.0)
     liquid (5.4.0)
@@ -440,7 +436,6 @@ GEM
     llhttp-ffi (0.4.0)
       ffi-compiler (~> 1.0)
       rake (~> 13.0)
-    logger (1.6.0)
     lograge (0.14.0)
       actionpack (>= 4)
       activesupport (>= 4)
@@ -454,20 +449,20 @@ GEM
       net-imap
       net-pop
       net-smtp
-    marcel (1.0.4)
+    marcel (1.0.2)
     maxminddb (0.1.22)
     memoist (0.16.2)
-    meta_request (0.8.2)
+    meta_request (0.7.4)
       rack-contrib (>= 1.1, < 3)
-      railties (>= 3.0.0, < 8)
+      railties (>= 3.0.0, < 7.1)
-    method_source (1.1.0)
+    method_source (1.0.0)
     mime-types (3.4.1)
       mime-types-data (~> 3.2015)
     mime-types-data (3.2023.0218.1)
     mini_magick (4.12.0)
     mini_mime (1.1.5)
-    mini_portile2 (2.8.7)
+    mini_portile2 (2.8.5)
-    minitest (5.24.1)
+    minitest (5.21.2)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
@@ -476,11 +471,9 @@ GEM
     multipart-post (2.3.0)
     neighbor (0.2.3)
       activerecord (>= 5.2)
-    net-http (0.4.1)
-      uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.12)
+    net-imap (0.4.9)
       date
       net-protocol
     net-pop (0.1.2)
@@ -495,16 +488,17 @@ GEM
       sidekiq
     newrelic_rpm (9.6.0)
       base64
-    nio4r (2.7.3)
+    nio4r (2.7.0)
-    nokogiri (1.16.6)
+    nokogiri (1.16.0)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.16.6-arm64-darwin)
+    nokogiri (1.16.0-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.16.6-x86_64-darwin)
+    nokogiri (1.16.0-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.16.6-x86_64-linux)
+    nokogiri (1.16.0-x86_64-linux)
       racc (~> 1.4)
+    numo-narray (0.9.2.1)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
       snaky_hash (~> 2.0)
@@ -522,18 +516,26 @@ GEM
       hashie (>= 3.4.6)
       rack (>= 2.2.3)
       rack-protection
-    omniauth-google-oauth2 (1.1.2)
+    omniauth-google-oauth2 (1.1.1)
       jwt (>= 2.0)
-      oauth2 (~> 2.0)
+      oauth2 (~> 2.0.6)
       omniauth (~> 2.0)
-      omniauth-oauth2 (~> 1.8)
+      omniauth-oauth2 (~> 1.8.0)
     omniauth-oauth2 (1.8.0)
       oauth2 (>= 1.4, < 3)
       omniauth (~> 2.0)
-    omniauth-rails_csrf_protection (1.0.2)
+    omniauth-rails_csrf_protection (1.0.1)
       actionpack (>= 4.2)
       omniauth (~> 2.0)
-    openssl (3.2.0)
+    onnxruntime (0.7.6)
+      ffi
+    onnxruntime (0.7.6-arm64-darwin)
+      ffi
+    onnxruntime (0.7.6-x86_64-darwin)
+      ffi
+    onnxruntime (0.7.6-x86_64-linux)
+      ffi
+    openssl (3.1.0)
     orm_adapter (0.5.0)
     os (1.1.4)
     parallel (1.23.0)
@@ -551,44 +553,43 @@ GEM
       method_source (~> 1.0)
     pry-rails (0.3.9)
       pry (>= 0.10.4)
-    public_suffix (6.0.0)
+    public_suffix (5.0.1)
     puma (6.4.2)
       nio4r (~> 2.0)
     pundit (2.3.0)
       activesupport (>= 3.0.0)
     raabro (1.4.0)
-    racc (1.8.0)
+    racc (1.7.3)
-    rack (2.2.9)
+    rack (2.2.8)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
-    rack-contrib (2.5.0)
+    rack-contrib (2.4.0)
       rack (< 4)
-    rack-cors (2.0.0)
+    rack-cors (2.0.1)
       rack (>= 2.0.0)
     rack-mini-profiler (3.2.0)
       rack (>= 1.2.0)
-    rack-protection (3.2.0)
+    rack-protection (3.1.0)
-      base64 (>= 0.1.0)
       rack (~> 2.2, >= 2.2.4)
-    rack-proxy (0.7.6)
+    rack-proxy (0.7.7)
       rack
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rails (7.0.8.4)
+    rails (7.0.8)
-      actioncable (= 7.0.8.4)
+      actioncable (= 7.0.8)
-      actionmailbox (= 7.0.8.4)
+      actionmailbox (= 7.0.8)
-      actionmailer (= 7.0.8.4)
+      actionmailer (= 7.0.8)
-      actionpack (= 7.0.8.4)
+      actionpack (= 7.0.8)
-      actiontext (= 7.0.8.4)
+      actiontext (= 7.0.8)
-      actionview (= 7.0.8.4)
+      actionview (= 7.0.8)
-      activejob (= 7.0.8.4)
+      activejob (= 7.0.8)
-      activemodel (= 7.0.8.4)
+      activemodel (= 7.0.8)
-      activerecord (= 7.0.8.4)
+      activerecord (= 7.0.8)
-      activestorage (= 7.0.8.4)
+      activestorage (= 7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
       bundler (>= 1.15.0)
-      railties (= 7.0.8.4)
+      railties (= 7.0.8)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -596,21 +597,21 @@ GEM
     rails-html-sanitizer (1.6.0)
       loofah (~> 2.21)
       nokogiri (~> 1.14)
-    railties (7.0.8.4)
+    railties (7.0.8)
-      actionpack (= 7.0.8.4)
+      actionpack (= 7.0.8)
-      activesupport (= 7.0.8.4)
+      activesupport (= 7.0.8)
       method_source
       rake (>= 12.2)
       thor (~> 1.0)
       zeitwerk (~> 2.5)
     rainbow (3.1.1)
-    rake (13.2.1)
+    rake (13.1.0)
     rb-fsevent (0.11.2)
     rb-inotify (0.10.1)
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.22.2)
+    redis-client (0.19.1)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -634,25 +635,24 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.3.2)
+    rexml (3.2.5)
-      strscan
+    rspec-core (3.12.2)
-    rspec-core (3.13.0)
+      rspec-support (~> 3.12.0)
-      rspec-support (~> 3.13.0)
+    rspec-expectations (3.12.3)
-    rspec-expectations (3.13.1)
       diff-lcs (>= 1.2.0, < 2.0)
-      rspec-support (~> 3.13.0)
+      rspec-support (~> 3.12.0)
-    rspec-mocks (3.13.1)
+    rspec-mocks (3.12.5)
       diff-lcs (>= 1.2.0, < 2.0)
-      rspec-support (~> 3.13.0)
+      rspec-support (~> 3.12.0)
-    rspec-rails (6.1.3)
+    rspec-rails (6.0.2)
       actionpack (>= 6.1)
       activesupport (>= 6.1)
       railties (>= 6.1)
-      rspec-core (~> 3.13)
+      rspec-core (~> 3.12)
-      rspec-expectations (~> 3.13)
+      rspec-expectations (~> 3.12)
-      rspec-mocks (~> 3.13)
+      rspec-mocks (~> 3.12)
-      rspec-support (~> 3.13)
+      rspec-support (~> 3.12)
-    rspec-support (3.13.1)
+    rspec-support (3.12.0)
     rspec_junit_formatter (0.6.0)
       rspec-core (>= 2, < 4, != 2.12.0)
     rubocop (1.50.2)
@@ -709,25 +709,22 @@ GEM
       activerecord (>= 4)
       activesupport (>= 4)
     selectize-rails (0.12.6)
-    semantic_range (3.0.0)
+    sentry-rails (5.14.0)
-    sentry-rails (5.18.1)
       railties (>= 5.0)
-      sentry-ruby (~> 5.18.1)
+      sentry-ruby (~> 5.14.0)
-    sentry-ruby (5.18.1)
+    sentry-ruby (5.14.0)
-      bigdecimal
       concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.18.1)
+    sentry-sidekiq (5.14.0)
-      sentry-ruby (~> 5.18.1)
+      sentry-ruby (~> 5.14.0)
       sidekiq (>= 3.0)
     sexp_processor (4.17.0)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
-    sidekiq (7.3.0)
+    sidekiq (7.2.1)
       concurrent-ruby (< 2)
       connection_pool (>= 2.3.0)
-      logger
       rack (>= 2.2.4)
-      redis-client (>= 0.22.2)
+      redis-client (>= 0.19.0)
     sidekiq-cron (1.12.0)
       fugit (~> 1.8)
       globalid (>= 1.0.1)
@@ -766,10 +763,9 @@ GEM
     stackprof (0.2.25)
     statsd-ruby (1.5.0)
     stripe (8.5.0)
-    strscan (3.1.0)
     telephone_number (1.4.20)
     test-prof (1.2.1)
-    thor (1.3.1)
+    thor (1.3.0)
     tilt (2.3.0)
     time_diff (0.3.0)
       activesupport
@@ -794,12 +790,18 @@ GEM
     unf_ext (0.0.8.2)
     unicode-display_width (2.4.2)
     uniform_notifier (1.16.0)
-    uri (0.13.0)
     uri_template (0.7.0)
     valid_email2 (4.0.6)
       activemodel (>= 3.2)
       mail (~> 2.5)
-    version_gem (1.1.4)
+    version_gem (1.1.2)
+    vite_rails (3.0.17)
+      railties (>= 5.1, < 8)
+      vite_ruby (~> 3.0, >= 3.2.2)
+    vite_ruby (3.5.0)
+      dry-cli (>= 0.7, < 2)
+      rack-proxy (~> 0.6, >= 0.6.1)
+      zeitwerk (~> 2.2)
     warden (1.2.9)
       rack (>= 2.0.9)
     web-console (4.2.1)
@@ -807,18 +809,14 @@ GEM
       activemodel (>= 6.0.0)
       bindex (>= 0.4.0)
       railties (>= 6.0.0)
-    web-push (3.0.1)
+    web-push (3.0.0)
+      hkdf (~> 1.0)
       jwt (~> 2.0)
       openssl (~> 3.0)
-    webmock (3.23.1)
+    webmock (3.18.1)
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
-    webpacker (5.4.4)
-      activesupport (>= 5.2)
-      rack-proxy (>= 0.6.1)
-      railties (>= 5.2)
-      semantic_range (>= 2.3.0)
     webrick (1.8.1)
     websocket-driver (0.7.6)
       websocket-extensions (>= 0.1.0)
@@ -827,7 +825,7 @@ GEM
     working_hours (1.4.1)
       activesupport (>= 3.2)
       tzinfo
-    zeitwerk (2.6.16)
+    zeitwerk (2.6.12)
 
 PLATFORMS
   arm64-darwin-20
@@ -845,7 +843,7 @@ DEPENDENCIES
   activerecord-import
   acts-as-taggable-on
   administrate (>= 0.20.1)
-  administrate-field-active_storage (>= 1.0.3)
+  administrate-field-active_storage (>= 1.0.1)
   administrate-field-belongs_to_search (>= 0.9.0)
   annotate
   attr_extras
@@ -866,10 +864,10 @@ DEPENDENCIES
   database_cleaner
   ddtrace
   debug (~> 1.8)
-  devise (>= 4.9.4)
+  devise (>= 4.9.3)
   devise-secure_password!
-  devise_token_auth (>= 1.2.3)
+  devise_token_auth
-  dotenv-rails (>= 3.0.0)
+  dotenv-rails
   down
   elastic-apm
   email_reply_trimmer
@@ -891,6 +889,7 @@ DEPENDENCIES
   hashie
   html2text!
   image_processing
+  informers
   jbuilder
   json_refs
   json_schemer
@@ -903,16 +902,16 @@ DEPENDENCIES
   listen
   lograge (~> 0.14.0)
   maxminddb
-  meta_request (>= 0.8.0)
+  meta_request
   mock_redis
   neighbor
   net-smtp (~> 0.3.4)
   newrelic-sidekiq-metrics (>= 1.6.2)
   newrelic_rpm
   omniauth (>= 2.1.2)
-  omniauth-google-oauth2 (>= 1.1.2)
+  omniauth-google-oauth2
   omniauth-oauth2
-  omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
+  omniauth-rails_csrf_protection (~> 1.0)
   pg
   pg_search
   pgvector
@@ -921,16 +920,16 @@ DEPENDENCIES
   puma
   pundit
   rack-attack (>= 6.7.0)
-  rack-cors (= 2.0.0)
+  rack-cors
   rack-mini-profiler (>= 3.2.0)
   rack-timeout
-  rails (~> 7.0.8.4)
+  rails (~> 7.0.8.0)
   redis
   redis-namespace
   responders (>= 3.1.1)
   rest-client
   reverse_markdown
-  rspec-rails (>= 6.1.3)
+  rspec-rails
   rspec_junit_formatter
   rubocop
   rubocop-performance
@@ -939,11 +938,11 @@ DEPENDENCIES
   scout_apm
   scss_lint
   seed_dump
-  sentry-rails (>= 5.18.1)
+  sentry-rails (>= 5.14.0)
   sentry-ruby
-  sentry-sidekiq (>= 5.18.1)
+  sentry-sidekiq (>= 5.14.0)
   shoulda-matchers
-  sidekiq (>= 7.3.0)
+  sidekiq (>= 7.2.1)
   sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.2.0)
@@ -960,15 +959,15 @@ DEPENDENCIES
   tzinfo-data
   uglifier
   valid_email2
+  vite_rails
   web-console (>= 4.2.1)
-  web-push (>= 3.0.1)
+  web-push
   webmock
-  webpacker
   wisper (= 2.0.0)
   working_hours
 
 RUBY VERSION
-   ruby 3.3.3p89
+   ruby 3.2.2p185
 
 BUNDLED WITH
-   2.5.16
+   2.4.6

LICENSE

@@ -1,4 +1,4 @@
-Copyright (c) 2017-2024 Chatwoot Inc.
+Copyright (c) 2017-2021 Chatwoot Inc.
 
 Portions of this software are licensed as follows:
 

Makefile

@@ -17,9 +17,6 @@ db_migrate:
 db_seed:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:seed
 
-db_reset:
-	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:reset
-
 db:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:chatwoot_prepare
 
@@ -52,4 +49,4 @@ debug_worker:
 docker: 
 	docker build -t $(APP_NAME) -f ./docker/Dockerfile .
 
-.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run debug debug_worker
+.PHONY: setup db_create db_migrate db_seed db console server burn docker run force_run debug debug_worker

Procfile.dev

@@ -1,4 +1,4 @@
 backend: bin/rails s -p 3000
-frontend: export NODE_OPTIONS=--openssl-legacy-provider && bin/webpack-dev-server
 # https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
 worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
+frontend: bin/vite dev

Procfile.test

@@ -1,3 +1,3 @@
 backend: RAILS_ENV=test bin/rails s -p 5050
-frontend: export NODE_OPTIONS=--openssl-legacy-provider && bin/webpack-dev-server
+frontend: bin/vite
 worker: RAILS_ENV=test dotenv bundle exec sidekiq -C config/sidekiq.yml

README.md

@@ -23,6 +23,7 @@ Customer engagement suite, an open-source alternative to Intercom, Zendesk, Sale
   <img src="https://img.shields.io/github/commit-activity/m/chatwoot/chatwoot" alt="Commits-per-month">
   <a title="Crowdin" target="_self" href="https://chatwoot.crowdin.com/chatwoot"><img src="https://badges.crowdin.net/e/37ced7eba411064bd792feb3b7a28b16/localized.svg"></a>
   <a href="https://discord.gg/cJXdrwS"><img src="https://img.shields.io/discord/647412545203994635" alt="Discord"></a>
+  <a href="https://huntr.dev/bounties/disclose"><img src="https://cdn.huntr.dev/huntr_security_badge_mono.svg" alt="Huntr"></a>
   <a href="https://status.chatwoot.com"><img src="https://img.shields.io/endpoint?url=https%3A%2F%2Fraw.githubusercontent.com%2Fchatwoot%2Fstatus%2Fmaster%2Fapi%2Fchatwoot%2Fuptime.json" alt="uptime"></a>
   <a href="https://status.chatwoot.com"><img src="https://img.shields.io/endpoint?url=https%3A%2F%2Fraw.githubusercontent.com%2Fchatwoot%2Fstatus%2Fmaster%2Fapi%2Fchatwoot%2Fresponse-time.json" alt="response time"></a>
   <a href="https://artifacthub.io/packages/helm/chatwoot/chatwoot"><img src="https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/artifact-hub" alt="Artifact HUB"></a>

VERSION_CW

@@ -1 +1 @@
-3.9.0
+3.3.1

VERSION_CWCTL

@@ -1 +1 @@
-2.8.0
+2.7.0

app.json

@@ -55,7 +55,7 @@
       "plan": "heroku-redis:mini"
     },
     {
-      "plan": "heroku-postgresql:essential-0"
+      "plan": "heroku-postgresql:mini"
     }
   ],
   "stack": "heroku-20",
@@ -72,11 +72,6 @@
       "scripts": {
         "test": "bundle exec rake test"
       }
-    },
-    "review": {
-      "scripts": {
-        "postdeploy": "bundle exec rails db:seed"
-      }
     }
   }
 }

app/actions/contact_identify_action.rb

@@ -59,7 +59,7 @@ class ContactIdentifyAction
   def existing_email_contact
     return if params[:email].blank?
 
-    @existing_email_contact ||= account.contacts.from_email(params[:email])
+    @existing_email_contact ||= account.contacts.find_by(email: params[:email])
   end
 
   def existing_phone_number_contact

app/assets/stylesheets/administrate/custom_styles.scss

@@ -9,7 +9,7 @@
   padding: 4px 12px;
 
   .icon-container {
-    margin-right: 2px;
+    margin-right: 4px;
 
   }
 

app/assets/stylesheets/administrate/utilities/_variables.scss

@@ -86,8 +86,5 @@ $swift-ease-out-duration: .4s !default;
 $swift-ease-out-timing-function: cubic-bezier(.25, .8, .25, 1) !default;
 $swift-ease-out: all $swift-ease-out-duration $swift-ease-out-timing-function !default;
 
-// Ionicons
-$ionicons-font-path: '~ionicons/fonts';
-
 // Transitions
 $transition-ease-in: all 0.250s ease-in;

app/builders/account_builder.rb

@@ -2,7 +2,7 @@
 
 class AccountBuilder
   include CustomExceptions::Account
-  pattr_initialize [:account_name, :email!, :confirmed, :user, :user_full_name, :user_password, :super_admin, :locale]
+  pattr_initialize [:account_name!, :email!, :confirmed, :user, :user_full_name, :user_password, :super_admin, :locale]
 
   def perform
     if @user.nil?
@@ -15,22 +15,12 @@ class AccountBuilder
     end
     [@user, @account]
   rescue StandardError => e
-    Rails.logger.debug e.inspect
+    puts e.inspect
     raise e
   end
 
   private
 
-  def user_full_name
-    # the empty string ensures that not-null constraint is not violated
-    @user_full_name || ''
-  end
-
-  def account_name
-    # the empty string ensures that not-null constraint is not violated
-    @account_name || ''
-  end
-
   def validate_email
     address = ValidEmail2::Address.new(@email)
     if address.valid? # && !address.disposable?
@@ -49,7 +39,7 @@ class AccountBuilder
   end
 
   def create_account
-    @account = Account.create!(name: account_name, locale: I18n.locale)
+    @account = Account.create!(name: @account_name, locale: I18n.locale)
     Current.account = @account
   end
 
@@ -74,7 +64,7 @@ class AccountBuilder
     @user = User.new(email: @email,
                      password: user_password,
                      password_confirmation: user_password,
-                     name: user_full_name)
+                     name: @user_full_name)
     @user.type = 'SuperAdmin' if @super_admin
     @user.confirm if @confirmed
     @user.save!

app/builders/agent_builder.rb

@@ -1,54 +0,0 @@
-# The AgentBuilder class is responsible for creating a new agent.
-# It initializes with necessary attributes and provides a perform method
-# to create a user and account user in a transaction.
-class AgentBuilder
-  # Initializes an AgentBuilder with necessary attributes.
-  # @param email [String] the email of the user.
-  # @param name [String] the name of the user.
-  # @param role [String] the role of the user, defaults to 'agent' if not provided.
-  # @param inviter [User] the user who is inviting the agent (Current.user in most cases).
-  # @param availability [String] the availability status of the user, defaults to 'offline' if not provided.
-  # @param auto_offline [Boolean] the auto offline status of the user.
-  pattr_initialize [:email, { name: '' }, :inviter, :account, { role: :agent }, { availability: :offline }, { auto_offline: false }]
-
-  # Creates a user and account user in a transaction.
-  # @return [User] the created user.
-  def perform
-    ActiveRecord::Base.transaction do
-      @user = find_or_create_user
-      create_account_user
-    end
-    @user
-  end
-
-  private
-
-  # Finds a user by email or creates a new one with a temporary password.
-  # @return [User] the found or created user.
-  def find_or_create_user
-    user = User.from_email(email)
-    return user if user
-
-    temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
-    User.create!(email: email, name: name, password: temp_password, password_confirmation: temp_password)
-  end
-
-  # Checks if the user needs confirmation.
-  # @return [Boolean] true if the user is persisted and not confirmed, false otherwise.
-  def user_needs_confirmation?
-    @user.persisted? && !@user.confirmed?
-  end
-
-  # Creates an account user linking the user to the current account.
-  def create_account_user
-    AccountUser.create!({
-      account_id: account.id,
-      user_id: @user.id,
-      inviter_id: inviter.id
-    }.merge({
-      role: role,
-      availability: availability,
-      auto_offline: auto_offline
-    }.compact))
-  end
-end

app/builders/contact_inbox_with_contact_builder.rb

@@ -19,9 +19,9 @@ class ContactInboxWithContactBuilder
 
     ActiveRecord::Base.transaction(requires_new: true) do
       build_contact_with_contact_inbox
+      update_contact_avatar(@contact) unless @contact.avatar.attached?
+      @contact_inbox
     end
-    update_contact_avatar(@contact) unless @contact.avatar.attached?
-    @contact_inbox
   end
 
   private
@@ -75,7 +75,7 @@ class ContactInboxWithContactBuilder
   def find_contact_by_email(email)
     return if email.blank?
 
-    account.contacts.from_email(email)
+    account.contacts.find_by(email: email.downcase)
   end
 
   def find_contact_by_phone_number(phone_number)

app/builders/messages/facebook/message_builder.rb

@@ -53,23 +53,7 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def conversation
-    @conversation ||= set_conversation_based_on_inbox_config
+    @conversation ||= Conversation.find_by(conversation_params) || build_conversation
-  end
-
-  def set_conversation_based_on_inbox_config
-    if @inbox.lock_to_single_conversation
-      Conversation.where(conversation_params).order(created_at: :desc).first || build_conversation
-    else
-      find_or_build_for_multiple_conversations
-    end
-  end
-
-  def find_or_build_for_multiple_conversations
-    # If lock to single conversation is disabled, we will create a new conversation if previous conversation is resolved
-    last_conversation = Conversation.where(conversation_params).where.not(status: :resolved).order(created_at: :desc).first
-    return build_conversation if last_conversation.nil?
-
-    last_conversation
   end
 
   def build_conversation

app/builders/messages/instagram/message_builder.rb

@@ -69,28 +69,9 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def conversation
-    @conversation ||= set_conversation_based_on_inbox_config
+    @conversation ||= Conversation.where(conversation_params).find_by(
-  end
+      "additional_attributes ->> 'type' = 'instagram_direct_message'"
-
+    ) || build_conversation
-  def instagram_direct_message_conversation
-    Conversation.where(conversation_params)
-                .where("additional_attributes ->> 'type' = 'instagram_direct_message'")
-  end
-
-  def set_conversation_based_on_inbox_config
-    if @inbox.lock_to_single_conversation
-      instagram_direct_message_conversation.order(created_at: :desc).first || build_conversation
-    else
-      find_or_build_for_multiple_conversations
-    end
-  end
-
-  def find_or_build_for_multiple_conversations
-    last_conversation = instagram_direct_message_conversation.where.not(status: :resolved).order(created_at: :desc).first
-
-    return build_conversation if last_conversation.nil?
-
-    last_conversation
   end
 
   def message_content

app/builders/v2/report_builder.rb

@@ -54,13 +54,6 @@ class V2::ReportBuilder
     }
   end
 
-  def bot_summary
-    {
-      bot_resolutions_count: bot_resolutions.count,
-      bot_handoffs_count: bot_handoffs.count
-    }
-  end
-
   def conversation_metrics
     if params[:type].equal?(:account)
       live_conversations
@@ -78,8 +71,6 @@ class V2::ReportBuilder
        avg_first_response_time
        avg_resolution_time reply_time
        resolutions_count
-       bot_resolutions_count
-       bot_handoffs_count
        reply_time].include?(params[:metric])
   end
 
@@ -132,7 +123,6 @@ class V2::ReportBuilder
       unattended: @open_conversations.unattended.count
     }
     metric[:unassigned] = @open_conversations.unassigned.count if params[:type].equal?(:account)
-    metric[:pending] = @open_conversations.pending.count if params[:type].equal?(:account)
     metric
   end
 end

app/builders/v2/reports/agent_summary_builder.rb

@@ -1,53 +0,0 @@
-class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  pattr_initialize [:account!, :params!]
-
-  def build
-    set_grouped_conversations_count
-    set_grouped_avg_reply_time
-    set_grouped_avg_first_response_time
-    set_grouped_avg_resolution_time
-    prepare_report
-  end
-
-  private
-
-  def set_grouped_conversations_count
-    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('assignee_id').count
-  end
-
-  def set_grouped_avg_resolution_time
-    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
-  end
-
-  def set_grouped_avg_first_response_time
-    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
-  end
-
-  def set_grouped_avg_reply_time
-    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
-  end
-
-  def group_by_key
-    :user_id
-  end
-
-  def reporting_events
-    @reporting_events ||= Current.account.reporting_events.where(created_at: range)
-  end
-
-  def prepare_report
-    account.account_users.each_with_object([]) do |account_user, arr|
-      arr << {
-        id: account_user.user_id,
-        conversations_count: @grouped_conversations_count[account_user.user_id],
-        avg_resolution_time: @grouped_avg_resolution_time[account_user.user_id],
-        avg_first_response_time: @grouped_avg_first_response_time[account_user.user_id],
-        avg_reply_time: @grouped_avg_reply_time[account_user.user_id]
-      }
-    end
-  end
-
-  def average_value_key
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
-  end
-end

app/builders/v2/reports/base_summary_builder.rb

@@ -1,17 +0,0 @@
-class V2::Reports::BaseSummaryBuilder
-  include DateRangeHelper
-
-  private
-
-  def group_by_key
-    # Override this method
-  end
-
-  def get_grouped_average(events)
-    events.group(group_by_key).average(average_value_key)
-  end
-
-  def average_value_key
-    params[:business_hours].present? ? :value_in_business_hours : :value
-  end
-end

app/builders/v2/reports/bot_metrics_builder.rb

@@ -1,54 +0,0 @@
-class V2::Reports::BotMetricsBuilder
-  include DateRangeHelper
-  attr_reader :account, :params
-
-  def initialize(account, params)
-    @account = account
-    @params = params
-  end
-
-  def metrics
-    {
-      conversation_count: bot_conversations.count,
-      message_count: bot_messages.count,
-      resolution_rate: bot_resolution_rate.to_i,
-      handoff_rate: bot_handoff_rate.to_i
-    }
-  end
-
-  private
-
-  def bot_activated_inbox_ids
-    @bot_activated_inbox_ids ||= account.inboxes.filter(&:active_bot?).map(&:id)
-  end
-
-  def bot_conversations
-    @bot_conversations ||= account.conversations.where(inbox_id: bot_activated_inbox_ids).where(created_at: range)
-  end
-
-  def bot_messages
-    @bot_messages ||= account.messages.outgoing.where(conversation_id: bot_conversations.ids).where(created_at: range)
-  end
-
-  def bot_resolutions_count
-    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
-                                                                                 created_at: range).distinct.count
-  end
-
-  def bot_handoffs_count
-    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_handoff,
-                                                                                 created_at: range).distinct.count
-  end
-
-  def bot_resolution_rate
-    return 0 if bot_conversations.count.zero?
-
-    bot_resolutions_count.to_f / bot_conversations.count * 100
-  end
-
-  def bot_handoff_rate
-    return 0 if bot_conversations.count.zero?
-
-    bot_handoffs_count.to_f / bot_conversations.count * 100
-  end
-end

app/builders/v2/reports/conversations/base_report_builder.rb

@@ -1,30 +0,0 @@
-class V2::Reports::Conversations::BaseReportBuilder
-  pattr_initialize :account, :params
-
-  private
-
-  AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze
-  COUNT_METRICS = %w[
-    conversations_count
-    incoming_messages_count
-    outgoing_messages_count
-    resolutions_count
-    bot_resolutions_count
-    bot_handoffs_count
-  ].freeze
-
-  def builder_class(metric)
-    case metric
-    when *AVG_METRICS
-      V2::Reports::Timeseries::AverageReportBuilder
-    when *COUNT_METRICS
-      V2::Reports::Timeseries::CountReportBuilder
-    end
-  end
-
-  def log_invalid_metric
-    Rails.logger.error "ReportBuilder: Invalid metric - #{params[:metric]}"
-
-    {}
-  end
-end

app/builders/v2/reports/conversations/metric_builder.rb

@@ -1,30 +0,0 @@
-class V2::Reports::Conversations::MetricBuilder < V2::Reports::Conversations::BaseReportBuilder
-  def summary
-    {
-      conversations_count: count('conversations_count'),
-      incoming_messages_count: count('incoming_messages_count'),
-      outgoing_messages_count: count('outgoing_messages_count'),
-      avg_first_response_time: count('avg_first_response_time'),
-      avg_resolution_time: count('avg_resolution_time'),
-      resolutions_count: count('resolutions_count'),
-      reply_time: count('reply_time')
-    }
-  end
-
-  def bot_summary
-    {
-      bot_resolutions_count: count('bot_resolutions_count'),
-      bot_handoffs_count: count('bot_handoffs_count')
-    }
-  end
-
-  private
-
-  def count(metric)
-    builder_class(metric).new(account, builder_params(metric)).aggregate_value
-  end
-
-  def builder_params(metric)
-    params.merge({ metric: metric })
-  end
-end

app/builders/v2/reports/conversations/report_builder.rb

@@ -1,21 +0,0 @@
-class V2::Reports::Conversations::ReportBuilder < V2::Reports::Conversations::BaseReportBuilder
-  def timeseries
-    perform_action(:timeseries)
-  end
-
-  def aggregate_value
-    perform_action(:aggregate_value)
-  end
-
-  private
-
-  def perform_action(method_name)
-    return builder.new(account, params).public_send(method_name) if builder.present?
-
-    log_invalid_metric
-  end
-
-  def builder
-    builder_class(params[:metric])
-  end
-end

app/builders/v2/reports/team_summary_builder.rb

@@ -1,49 +0,0 @@
-class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  pattr_initialize [:account!, :params!]
-
-  def build
-    set_grouped_conversations_count
-    set_grouped_avg_reply_time
-    set_grouped_avg_first_response_time
-    set_grouped_avg_resolution_time
-    prepare_report
-  end
-
-  private
-
-  def set_grouped_conversations_count
-    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('team_id').count
-  end
-
-  def set_grouped_avg_resolution_time
-    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
-  end
-
-  def set_grouped_avg_first_response_time
-    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
-  end
-
-  def set_grouped_avg_reply_time
-    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
-  end
-
-  def reporting_events
-    @reporting_events ||= Current.account.reporting_events.where(created_at: range).joins(:conversation)
-  end
-
-  def group_by_key
-    'conversations.team_id'
-  end
-
-  def prepare_report
-    account.teams.each_with_object([]) do |team, arr|
-      arr << {
-        id: team.id,
-        conversations_count: @grouped_conversations_count[team.id],
-        avg_resolution_time: @grouped_avg_resolution_time[team.id],
-        avg_first_response_time: @grouped_avg_first_response_time[team.id],
-        avg_reply_time: @grouped_avg_reply_time[team.id]
-      }
-    end
-  end
-end

app/builders/v2/reports/timeseries/average_report_builder.rb

@@ -1,48 +0,0 @@
-class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
-  def timeseries
-    grouped_average_time = reporting_events.average(average_value_key)
-    grouped_event_count = reporting_events.count
-    grouped_average_time.each_with_object([]) do |element, arr|
-      event_date, average_time = element
-      arr << {
-        value: average_time,
-        timestamp: event_date.in_time_zone(timezone).to_i,
-        count: grouped_event_count[event_date]
-      }
-    end
-  end
-
-  def aggregate_value
-    object_scope.average(average_value_key)
-  end
-
-  private
-
-  def event_name
-    metric_to_event_name = {
-      avg_first_response_time: :first_response,
-      avg_resolution_time: :conversation_resolved,
-      reply_time: :reply_time
-    }
-    metric_to_event_name[params[:metric].to_sym]
-  end
-
-  def object_scope
-    scope.reporting_events.where(name: event_name, created_at: range)
-  end
-
-  def reporting_events
-    @grouped_values = object_scope.group_by_period(
-      group_by,
-      :created_at,
-      default_value: 0,
-      range: range,
-      permit: %w[day week month year hour],
-      time_zone: timezone
-    )
-  end
-
-  def average_value_key
-    @average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value
-  end
-end

app/builders/v2/reports/timeseries/base_timeseries_builder.rb

@@ -1,46 +0,0 @@
-class V2::Reports::Timeseries::BaseTimeseriesBuilder
-  include TimezoneHelper
-  include DateRangeHelper
-  DEFAULT_GROUP_BY = 'day'.freeze
-
-  pattr_initialize :account, :params
-
-  def scope
-    case params[:type].to_sym
-    when :account
-      account
-    when :inbox
-      inbox
-    when :agent
-      user
-    when :label
-      label
-    when :team
-      team
-    end
-  end
-
-  def inbox
-    @inbox ||= account.inboxes.find(params[:id])
-  end
-
-  def user
-    @user ||= account.users.find(params[:id])
-  end
-
-  def label
-    @label ||= account.labels.find(params[:id])
-  end
-
-  def team
-    @team ||= account.teams.find(params[:id])
-  end
-
-  def group_by
-    @group_by ||= %w[day week month year hour].include?(params[:group_by]) ? params[:group_by] : DEFAULT_GROUP_BY
-  end
-
-  def timezone
-    @timezone ||= timezone_name_from_offset(params[:timezone_offset])
-  end
-end

app/builders/v2/reports/timeseries/count_report_builder.rb

@@ -1,71 +0,0 @@
-class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
-  def timeseries
-    grouped_count.each_with_object([]) do |element, arr|
-      event_date, event_count = element
-
-      # The `event_date` is in Date format (without time), such as "Wed, 15 May 2024".
-      # We need a timestamp for the start of the day. However, we can't use `event_date.to_time.to_i`
-      # because it converts the date to 12:00 AM server timezone.
-      # The desired output should be 12:00 AM in the specified timezone.
-      arr << { value: event_count, timestamp: event_date.in_time_zone(timezone).to_i }
-    end
-  end
-
-  def aggregate_value
-    object_scope.count
-  end
-
-  private
-
-  def metric
-    @metric ||= params[:metric]
-  end
-
-  def object_scope
-    send("scope_for_#{metric}")
-  end
-
-  def scope_for_conversations_count
-    scope.conversations.where(account_id: account.id, created_at: range)
-  end
-
-  def scope_for_incoming_messages_count
-    scope.messages.where(account_id: account.id, created_at: range).incoming.unscope(:order)
-  end
-
-  def scope_for_outgoing_messages_count
-    scope.messages.where(account_id: account.id, created_at: range).outgoing.unscope(:order)
-  end
-
-  def scope_for_resolutions_count
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
-      name: :conversation_resolved,
-      conversations: { status: :resolved }, created_at: range
-    ).distinct
-  end
-
-  def scope_for_bot_resolutions_count
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
-      name: :conversation_bot_resolved,
-      conversations: { status: :resolved }, created_at: range
-    ).distinct
-  end
-
-  def scope_for_bot_handoffs_count
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
-      name: :conversation_bot_handoff,
-      created_at: range
-    ).distinct
-  end
-
-  def grouped_count
-    @grouped_values = object_scope.group_by_period(
-      group_by,
-      :created_at,
-      default_value: 0,
-      range: range,
-      permit: %w[day week month year hour],
-      time_zone: timezone
-    ).count
-  end
-end

app/controllers/api/v1/accounts/agents_controller.rb

@@ -1,26 +1,16 @@
 class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
-  before_action :fetch_agent, except: [:create, :index, :bulk_create]
+  before_action :fetch_agent, except: [:create, :index]
   before_action :check_authorization
+  before_action :find_user, only: [:create]
   before_action :validate_limit, only: [:create]
-  before_action :validate_limit_for_bulk_create, only: [:bulk_create]
+  before_action :create_user, only: [:create]
+  before_action :save_account_user, only: [:create]
 
   def index
     @agents = agents
   end
 
-  def create
+  def create; end
-    builder = AgentBuilder.new(
-      email: new_agent_params['email'],
-      name: new_agent_params['name'],
-      role: new_agent_params['role'],
-      availability: new_agent_params['availability'],
-      auto_offline: new_agent_params['auto_offline'],
-      inviter: current_user,
-      account: Current.account
-    )
-
-    @agent = builder.perform
-  end
 
   def update
     @agent.update!(agent_params.slice(:name).compact)
@@ -33,30 +23,6 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     head :ok
   end
 
-  def bulk_create
-    emails = params[:emails]
-
-    emails.each do |email|
-      builder = AgentBuilder.new(
-        email: email,
-        name: email.split('@').first,
-        inviter: current_user,
-        account: Current.account
-      )
-      begin
-        builder.perform
-      rescue ActiveRecord::RecordInvalid => e
-        Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
-      end
-    end
-
-    # This endpoint is used to bulk create agents during onboarding
-    # onboarding_step key in present in Current account custom attributes, since this is a one time operation
-    Current.account.custom_attributes.delete('onboarding_step')
-    Current.account.save!
-    head :ok
-  end
-
   private
 
   def check_authorization
@@ -67,34 +33,47 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     @agent = agents.find(params[:id])
   end
 
+  def find_user
+    @user =  User.find_by(email: new_agent_params[:email])
+  end
+
+  # TODO: move this to a builder and combine the save account user method into a builder
+  # ensure the account user association is also created in a single transaction
+  def create_user
+    return @user.send_confirmation_instructions if @user
+
+    @user = User.create!(new_agent_params.slice(:email, :name, :password, :password_confirmation))
+  end
+
+  def save_account_user
+    AccountUser.create!({
+      account_id: Current.account.id,
+      user_id: @user.id,
+      inviter_id: current_user.id
+    }.merge({
+      role: new_agent_params[:role],
+      availability: new_agent_params[:availability],
+      auto_offline: new_agent_params[:auto_offline]
+    }.compact))
+  end
+
   def agent_params
     params.require(:agent).permit(:name, :email, :name, :role, :availability, :auto_offline)
   end
 
   def new_agent_params
+    # intial string ensures the password requirements are met
+    temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
     params.require(:agent).permit(:email, :name, :role, :availability, :auto_offline)
+          .merge!(password: temp_password, password_confirmation: temp_password, inviter: current_user)
   end
 
   def agents
     @agents ||= Current.account.users.order_by_full_name.includes(:account_users, { avatar_attachment: [:blob] })
   end
 
-  def validate_limit_for_bulk_create
-    limit_available = params[:emails].count <= available_agent_count
-
-    render_payment_required('Account limit exceeded. Please purchase more licenses') unless limit_available
-  end
-
   def validate_limit
-    render_payment_required('Account limit exceeded. Please purchase more licenses') unless can_add_agent?
+    render_payment_required('Account limit exceeded. Please purchase more licenses') if agents.count >= Current.account.usage_limits[:agents]
-  end
-
-  def available_agent_count
-    Current.account.usage_limits[:agents] - agents.count
-  end
-
-  def can_add_agent?
-    available_agent_count.positive?
   end
 
   def delete_user_record(agent)

app/controllers/api/v1/accounts/bulk_actions_controller.rb

@@ -21,6 +21,6 @@ class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseControll
   end
 
   def permitted_params
-    params.permit(:type, :snoozed_until, ids: [], fields: [:status, :assignee_id, :team_id], labels: [add: [], remove: []])
+    params.permit(:type, ids: [], fields: [:status, :assignee_id, :team_id], labels: [add: [], remove: []])
   end
 end

app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb

@@ -2,9 +2,13 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
   before_action :authorize_request
 
   def create
-    process_create
+    ActiveRecord::Base.transaction do
-  rescue StandardError => e
+      authenticate_twilio
-    render_could_not_create_error(e.message)
+      build_inbox
+      setup_webhooks if @twilio_channel.sms?
+    rescue StandardError => e
+      render_could_not_create_error(e.message)
+    end
   end
 
   private
@@ -13,14 +17,6 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
     authorize ::Inbox
   end
 
-  def process_create
-    ActiveRecord::Base.transaction do
-      authenticate_twilio
-      build_inbox
-      setup_webhooks if @twilio_channel.sms?
-    end
-  end
-
   def authenticate_twilio
     client = if permitted_params[:api_key_sid].present?
                Twilio::REST::Client.new(permitted_params[:api_key_sid], permitted_params[:auth_token], permitted_params[:account_sid])

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -46,8 +46,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
 
   def export
     column_names = params['column_names']
-    filter_params = { :payload => params.permit!['payload'], :label => params.permit!['label'] }
+    Account::ContactsExportJob.perform_later(Current.account.id, column_names)
-    Account::ContactsExportJob.perform_later(Current.account.id, Current.user.id, column_names, filter_params)
     head :ok, message: I18n.t('errors.contacts.export.success')
   end
 
@@ -62,14 +61,10 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   def show; end
 
   def filter
-    result = ::Contacts::FilterService.new(Current.account, Current.user, params.permit!).perform
+    result = ::Contacts::FilterService.new(params.permit!, current_user).perform
     contacts = result[:contacts]
     @contacts_count = result[:count]
     @contacts = fetch_contacts(contacts)
-  rescue CustomExceptions::CustomFilter::InvalidAttribute,
-         CustomExceptions::CustomFilter::InvalidOperator,
-         CustomExceptions::CustomFilter::InvalidValue => e
-    render_could_not_create_error(e.message)
   end
 
   def contactable_inboxes
@@ -153,7 +148,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :identifier, :email, :phone_number, :avatar, :blocked, :avatar_url, additional_attributes: {}, custom_attributes: {})
+    params.permit(:name, :identifier, :email, :phone_number, :avatar, :avatar_url, additional_attributes: {}, custom_attributes: {})
   end
 
   def contact_custom_attributes

app/controllers/api/v1/accounts/conversations/draft_messages_controller.rb

@@ -1,28 +0,0 @@
-class Api::V1::Accounts::Conversations::DraftMessagesController < Api::V1::Accounts::Conversations::BaseController
-  def show
-    render json: { has_draft: false } and return unless Redis::Alfred.exists?(draft_redis_key)
-
-    draft_message = Redis::Alfred.get(draft_redis_key)
-    render json: { has_draft: true, message: draft_message }
-  end
-
-  def update
-    Redis::Alfred.set(draft_redis_key, draft_message_params)
-    head :ok
-  end
-
-  def destroy
-    Redis::Alfred.delete(draft_redis_key)
-    head :ok
-  end
-
-  private
-
-  def draft_redis_key
-    format(Redis::Alfred::CONVERSATION_DRAFT_MESSAGE, id: @conversation.id)
-  end
-
-  def draft_message_params
-    params.dig(:draft_message, :message) || ''
-  end
-end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -36,18 +36,10 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     end
   end
 
-  def update
-    @conversation.update!(permitted_update_params)
-  end
-
   def filter
     result = ::Conversations::FilterService.new(params.permit!, current_user).perform
     @conversations = result[:conversations]
     @conversations_count = result[:count]
-  rescue CustomExceptions::CustomFilter::InvalidAttribute,
-         CustomExceptions::CustomFilter::InvalidOperator,
-         CustomExceptions::CustomFilter::InvalidValue => e
-    render_could_not_create_error(e.message)
   end
 
   def mute
@@ -118,11 +110,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   private
 
-  def permitted_update_params
-    # TODO: Move the other conversation attributes to this method and remove specific endpoints for each attribute
-    params.permit(:priority)
-  end
-
   def update_last_seen_on_conversation(last_seen_at, update_assignee)
     # rubocop:disable Rails/SkipsModelValidations
     @conversation.update_column(:agent_last_seen_at, last_seen_at)
@@ -189,5 +176,3 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     @conversation.assignee_id? && Current.user == @conversation.assignee
   end
 end
-
-Api::V1::Accounts::ConversationsController.prepend_mod_with('Api::V1::Accounts::ConversationsController')

app/controllers/api/v1/accounts/google/authorizations_controller.rb

@@ -1,32 +0,0 @@
-class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
-  include GoogleConcern
-  before_action :check_authorization
-
-  def create
-    email = params[:authorization][:email]
-    redirect_url = google_client.auth_code.authorize_url(
-      {
-        redirect_uri: "#{base_url}/google/callback",
-        scope: 'email profile https://mail.google.com/',
-        response_type: 'code',
-        prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
-        access_type: 'offline', # the default is 'online'
-        client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
-      }
-    )
-
-    if redirect_url
-      cache_key = "google::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
-      render json: { success: true, url: redirect_url }
-    else
-      render json: { success: false }, status: :unprocessable_entity
-    end
-  end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
-end

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -1,93 +0,0 @@
-class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
-
-  def teams
-    teams = linear_processor_service.teams
-    if teams[:error]
-      render json: { error: teams[:error] }, status: :unprocessable_entity
-    else
-      render json: teams[:data], status: :ok
-    end
-  end
-
-  def team_entities
-    team_id = permitted_params[:team_id]
-    team_entities = linear_processor_service.team_entities(team_id)
-    if team_entities[:error]
-      render json: { error: team_entities[:error] }, status: :unprocessable_entity
-    else
-      render json: team_entities[:data], status: :ok
-    end
-  end
-
-  def create_issue
-    issue = linear_processor_service.create_issue(permitted_params)
-    if issue[:error]
-      render json: { error: issue[:error] }, status: :unprocessable_entity
-    else
-      render json: issue[:data], status: :ok
-    end
-  end
-
-  def link_issue
-    issue_id = permitted_params[:issue_id]
-    title = permitted_params[:title]
-    issue = linear_processor_service.link_issue(conversation_link, issue_id, title)
-    if issue[:error]
-      render json: { error: issue[:error] }, status: :unprocessable_entity
-    else
-      render json: issue[:data], status: :ok
-    end
-  end
-
-  def unlink_issue
-    link_id = permitted_params[:link_id]
-    issue = linear_processor_service.unlink_issue(link_id)
-
-    if issue[:error]
-      render json: { error: issue[:error] }, status: :unprocessable_entity
-    else
-      render json: issue[:data], status: :ok
-    end
-  end
-
-  def linked_issues
-    issues = linear_processor_service.linked_issues(conversation_link)
-
-    if issues[:error]
-      render json: { error: issues[:error] }, status: :unprocessable_entity
-    else
-      render json: issues[:data], status: :ok
-    end
-  end
-
-  def search_issue
-    render json: { error: 'Specify search string with parameter q' }, status: :unprocessable_entity if params[:q].blank? && return
-
-    term = params[:q]
-    issues = linear_processor_service.search_issue(term)
-    if issues[:error]
-      render json: { error: issues[:error] }, status: :unprocessable_entity
-    else
-      render json: issues[:data], status: :ok
-    end
-  end
-
-  private
-
-  def conversation_link
-    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{Current.account.id}/conversations/#{@conversation.display_id}"
-  end
-
-  def fetch_conversation
-    @conversation = Current.account.conversations.find_by!(display_id: permitted_params[:conversation_id])
-  end
-
-  def linear_processor_service
-    Integrations::Linear::ProcessorService.new(account: Current.account)
-  end
-
-  def permitted_params
-    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
-  end
-end

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -12,8 +12,8 @@ class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts
       }
     )
     if redirect_url
-      cache_key = "microsoft::#{email.downcase}"
+      email = email.downcase
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
+      ::Redis::Alfred.setex(email, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity

app/controllers/api/v1/accounts/notifications_controller.rb

@@ -2,13 +2,13 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
   RESULTS_PER_PAGE = 15
   include DateRangeHelper
 
-  before_action :fetch_notification, only: [:update, :destroy, :snooze, :unread]
+  before_action :fetch_notification, only: [:update, :destroy, :snooze]
   before_action :set_primary_actor, only: [:read_all]
   before_action :set_current_page, only: [:index]
 
   def index
-    @notifications = notification_finder.notifications
     @unread_count = notification_finder.unread_count
+    @notifications = notification_finder.perform
     @count = notification_finder.count
   end
 
@@ -29,33 +29,18 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
     render json: @notification
   end
 
-  def unread
-    @notification.update(read_at: nil)
-    render json: @notification
-  end
-
   def destroy
     @notification.destroy
     head :ok
   end
 
-  def destroy_all
-    if params[:type] == 'read'
-      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :read)
-    else
-      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :all)
-    end
-    head :ok
-  end
-
   def unread_count
     @unread_count = notification_finder.unread_count
     render json: @unread_count
   end
 
   def snooze
-    updated_meta = (@notification.meta || {}).merge('last_snoozed_at' => nil)
+    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s)) if params[:snoozed_until]
-    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s), meta: updated_meta) if params[:snoozed_until]
     render json: @notification
   end
 

app/controllers/api/v1/accounts_controller.rb

@@ -5,13 +5,11 @@ class Api::V1::AccountsController < Api::BaseController
   skip_before_action :authenticate_user!, :set_current_user, :handle_with_exception,
                      only: [:create], raise: false
   before_action :check_signup_enabled, only: [:create]
-  before_action :ensure_account_name, only: [:create]
   before_action :validate_captcha, only: [:create]
   before_action :fetch_account, except: [:create]
   before_action :check_authorization, except: [:create]
 
   rescue_from CustomExceptions::Account::InvalidEmail,
-              CustomExceptions::Account::InvalidParams,
               CustomExceptions::Account::UserExists,
               CustomExceptions::Account::UserErrors,
               with: :render_error_response
@@ -40,14 +38,11 @@ class Api::V1::AccountsController < Api::BaseController
 
   def cache_keys
     expires_in 10.seconds, public: false, stale_while_revalidate: 5.minutes
-    render json: { cache_keys: cache_keys_for_account }, status: :ok
+    render json: { cache_keys: get_cache_keys }, status: :ok
   end
 
   def update
-    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
+    @account.update!(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
-    @account.custom_attributes.merge!(custom_attributes_params)
-    @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
-    @account.save!
   end
 
   def update_active_at
@@ -58,18 +53,7 @@ class Api::V1::AccountsController < Api::BaseController
 
   private
 
-  def ensure_account_name
+  def get_cache_keys
-    # ensure that account_name and user_full_name is present
-    # this is becuase the account builder and the models validations are not triggered
-    # this change is to align the behaviour with the v2 accounts controller
-    # since these values are not required directly there
-    return if account_params[:account_name].present?
-    return if account_params[:user_full_name].present?
-
-    raise CustomExceptions::Account::InvalidParams.new({})
-  end
-
-  def cache_keys_for_account
     {
       label: fetch_value_for_key(params[:id], Label.name.underscore),
       inbox: fetch_value_for_key(params[:id], Inbox.name.underscore),
@@ -86,10 +70,6 @@ class Api::V1::AccountsController < Api::BaseController
     params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
   end
 
-  def custom_attributes_params
-    params.permit(:industry, :company_size, :timezone)
-  end
-
   def check_signup_enabled
     raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
   end

app/controllers/api/v1/profiles_controller.rb

@@ -10,9 +10,7 @@ class Api::V1::ProfilesController < Api::BaseController
       @user.update!(password_params.except(:current_password))
     end
 
-    @user.assign_attributes(profile_params)
+    @user.update!(profile_params)
-    @user.custom_attributes.merge!(custom_attributes_params)
-    @user.save!
   end
 
   def avatar
@@ -33,11 +31,6 @@ class Api::V1::ProfilesController < Api::BaseController
     head :ok
   end
 
-  def resend_confirmation
-    @user.send_confirmation_instructions unless @user.confirmed?
-    head :ok
-  end
-
   private
 
   def set_user
@@ -64,10 +57,6 @@ class Api::V1::ProfilesController < Api::BaseController
     )
   end
 
-  def custom_attributes_params
-    params.require(:profile).permit(:phone_number)
-  end
-
   def password_params
     params.require(:profile).permit(
       :current_password,

app/controllers/api/v1/widget/conversations_controller.rb

@@ -33,10 +33,10 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def transcript
-    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
+    if permitted_params[:email].present? && conversation.present?
       ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
         conversation,
-        conversation.contact.email
+        permitted_params[:email]
       )&.deliver_later
     end
     head :ok

app/controllers/api/v2/accounts/reports_controller.rb

@@ -5,17 +5,13 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
 
   def index
-    builder = V2::Reports::Conversations::ReportBuilder.new(Current.account, report_params)
+    builder = V2::ReportBuilder.new(Current.account, report_params)
-    data = builder.timeseries
+    data = builder.build
     render json: data
   end
 
   def summary
-    render json: build_summary(:summary)
+    render json: summary_metrics
-  end
-
-  def bot_summary
-    render json: build_summary(:bot_summary)
   end
 
   def agents
@@ -52,11 +48,6 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     render json: conversation_metrics
   end
 
-  def bot_metrics
-    bot_metrics = V2::Reports::BotMetricsBuilder.new(Current.account, params).metrics
-    render json: bot_metrics
-  end
-
   private
 
   def generate_csv(filename, template)
@@ -124,11 +115,10 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     }
   end
 
-  def build_summary(method)
+  def summary_metrics
-    builder = V2::Reports::Conversations::MetricBuilder
+    summary = V2::ReportBuilder.new(Current.account, current_summary_params).summary
-    current_summary = builder.new(Current.account, current_summary_params).send(method)
+    summary[:previous] = V2::ReportBuilder.new(Current.account, previous_summary_params).summary
-    previous_summary = builder.new(Current.account, previous_summary_params).send(method)
+    summary
-    current_summary.merge(previous: previous_summary)
   end
 
   def conversation_metrics

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -1,36 +0,0 @@
-class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
-  before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team]
-
-  def agent
-    render_report_with(V2::Reports::AgentSummaryBuilder)
-  end
-
-  def team
-    render_report_with(V2::Reports::TeamSummaryBuilder)
-  end
-
-  private
-
-  def check_authorization
-    authorize :report, :view?
-  end
-
-  def prepare_builder_params
-    @builder_params = {
-      since: permitted_params[:since],
-      until: permitted_params[:until],
-      business_hours: ActiveModel::Type::Boolean.new.cast(permitted_params[:business_hours])
-    }
-  end
-
-  def render_report_with(builder_class)
-    builder = builder_class.new(account: Current.account, params: @builder_params)
-    data = builder.build
-    render json: data
-  end
-
-  def permitted_params
-    params.permit(:since, :until, :business_hours)
-  end
-end

app/controllers/api/v2/accounts_controller.rb

@@ -1,69 +0,0 @@
-class Api::V2::AccountsController < Api::BaseController
-  include AuthHelper
-
-  skip_before_action :authenticate_user!, :set_current_user, :handle_with_exception,
-                     only: [:create], raise: false
-  before_action :check_signup_enabled, only: [:create]
-  before_action :validate_captcha, only: [:create]
-  before_action :fetch_account, except: [:create]
-  before_action :check_authorization, except: [:create]
-
-  rescue_from CustomExceptions::Account::InvalidEmail,
-              CustomExceptions::Account::UserExists,
-              CustomExceptions::Account::UserErrors,
-              with: :render_error_response
-
-  def create
-    @user, @account = AccountBuilder.new(
-      email: account_params[:email],
-      user_password: account_params[:password],
-      locale: account_params[:locale],
-      user: current_user
-    ).perform
-
-    fetch_account_and_user_info
-    update_account_info if @account.present?
-
-    if @user
-      send_auth_headers(@user)
-      render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
-    else
-      render_error_response(CustomExceptions::Account::SignupFailed.new({}))
-    end
-  end
-
-  private
-
-  def account_attributes
-    {
-      custom_attributes: @account.custom_attributes.merge({ 'onboarding_step' => 'profile_update' })
-    }
-  end
-
-  def update_account_info
-    @account.update!(
-      account_attributes
-    )
-  end
-
-  def fetch_account_and_user_info; end
-
-  def fetch_account
-    @account = current_user.accounts.find(params[:id])
-    @current_account_user = @account.account_users.find_by(user_id: current_user.id)
-  end
-
-  def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
-  end
-
-  def check_signup_enabled
-    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
-  end
-
-  def validate_captcha
-    raise ActionController::InvalidAuthenticityToken, 'Invalid Captcha' unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
-  end
-end
-
-Api::V2::AccountsController.prepend_mod_with('Api::V2::AccountsController')

app/controllers/application_controller.rb

@@ -25,4 +25,3 @@ class ApplicationController < ActionController::Base
     }
   end
 end
-ApplicationController.include_mod_with('Concerns::ApplicationControllerConcern')

app/controllers/concerns/access_token_auth_helper.rb

@@ -1,8 +1,7 @@
 module AccessTokenAuthHelper
   BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update],
+    'api/v1/accounts/conversations' => %w[toggle_status create],
-    'api/v1/accounts/conversations/messages' => ['create'],
+    'api/v1/accounts/conversations/messages' => ['create']
-    'api/v1/accounts/conversations/assignments' => ['create']
   }.freeze
 
   def ensure_access_token

app/controllers/concerns/domain_helper.rb

@@ -1,5 +0,0 @@
-module DomainHelper
-  def self.chatwoot_domain?(domain = request.host)
-    [URI.parse(ENV.fetch('FRONTEND_URL', '')).host, URI.parse(ENV.fetch('HELPCENTER_URL', '')).host].include?(domain)
-  end
-end

app/controllers/concerns/ensure_current_account_helper.rb

@@ -25,6 +25,6 @@ module EnsureCurrentAccountHelper
   end
 
   def account_accessible_for_bot?(account)
-    render_unauthorized('Bot is not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
+    render_unauthorized('You are not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
   end
 end

app/controllers/concerns/google_concern.rb

@@ -1,20 +0,0 @@
-module GoogleConcern
-  extend ActiveSupport::Concern
-
-  def google_client
-    app_id = GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
-    app_secret = GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_SECRET', nil)
-
-    ::OAuth2::Client.new(app_id, app_secret, {
-                           site: 'https://oauth2.googleapis.com',
-                           authorize_url: 'https://accounts.google.com/o/oauth2/auth',
-                           token_url: 'https://accounts.google.com/o/oauth2/token'
-                         })
-  end
-
-  private
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
-  end
-end

app/controllers/concerns/microsoft_concern.rb

@@ -2,10 +2,7 @@ module MicrosoftConcern
   extend ActiveSupport::Concern
 
   def microsoft_client
-    app_id = GlobalConfigService.load('AZURE_APP_ID', nil)
+    ::OAuth2::Client.new(ENV.fetch('AZURE_APP_ID', nil), ENV.fetch('AZURE_APP_SECRET', nil),
-    app_secret = GlobalConfigService.load('AZURE_APP_SECRET', nil)
-
-    ::OAuth2::Client.new(app_id, app_secret,
                          {
                            site: 'https://login.microsoftonline.com',
                            authorize_url: 'https://login.microsoftonline.com/common/oauth2/v2.0/authorize',
@@ -15,6 +12,10 @@ module MicrosoftConcern
 
   private
 
+  def parsed_body
+    @parsed_body ||= Rack::Utils.parse_nested_query(@response.raw_response.body)
+  end
+
   def base_url
     ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
   end

app/controllers/concerns/switch_locale.rb

@@ -6,7 +6,6 @@ module SwitchLocale
   def switch_locale(&)
     # priority is for locale set in query string (mostly for widget/from js sdk)
     locale ||= locale_from_params
-    locale ||= locale_from_custom_domain
     # if locale is not set in account, let's use DEFAULT_LOCALE env variable
     locale ||= locale_from_env_variable
     set_locale(locale, &)
@@ -17,20 +16,6 @@ module SwitchLocale
     set_locale(locale, &)
   end
 
-  # If the request is coming from a custom domain, it should be for a helpcenter portal
-  # We will use the portal locale in such cases
-  def locale_from_custom_domain(&)
-    return if params[:locale]
-
-    domain = request.host
-    return if DomainHelper.chatwoot_domain?(domain)
-
-    @portal = Portal.find_by(custom_domain: domain)
-    return unless @portal
-
-    @portal.default_locale
-  end
-
   def set_locale(locale, &)
     # if locale is empty, use default_locale
     locale ||= I18n.default_locale

app/controllers/dashboard_controller.rb

@@ -3,7 +3,6 @@ class DashboardController < ActionController::Base
 
   before_action :set_application_pack
   before_action :set_global_config
-  before_action :set_dashboard_scripts
   around_action :switch_locale
   before_action :ensure_installation_onboarding, only: [:index]
   before_action :render_hc_if_custom_domain, only: [:index]
@@ -19,7 +18,6 @@ class DashboardController < ActionController::Base
       'LOGO', 'LOGO_DARK', 'LOGO_THUMBNAIL',
       'INSTALLATION_NAME',
       'WIDGET_BRAND_URL', 'TERMS_URL',
-      'BRAND_URL', 'BRAND_NAME',
       'PRIVACY_URL',
       'DISPLAY_MANIFEST',
       'CREATE_NEW_ACCOUNT_FROM_DASHBOARD',
@@ -36,10 +34,6 @@ class DashboardController < ActionController::Base
     ).merge(app_config)
   end
 
-  def set_dashboard_scripts
-    @dashboard_scripts = sensitive_path? ? nil : GlobalConfig.get_value('DASHBOARD_SCRIPTS')
-  end
-
   def ensure_installation_onboarding
     redirect_to '/installation/onboarding' if ::Redis::Alfred.get(::Redis::Alfred::CHATWOOT_INSTALLATION_ONBOARDING)
   end
@@ -61,9 +55,9 @@ class DashboardController < ActionController::Base
       VAPID_PUBLIC_KEY: VapidService.public_key,
       ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
-      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
+      FACEBOOK_API_VERSION: 'v14.0',
       IS_ENTERPRISE: ChatwootApp.enterprise?,
-      AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),
+      AZURE_APP_ID: ENV.fetch('AZURE_APP_ID', ''),
       GIT_SHA: GIT_HASH
     }
   end
@@ -75,14 +69,4 @@ class DashboardController < ActionController::Base
                           'application'
                         end
   end
-
-  def sensitive_path?
-    # dont load dashboard scripts on sensitive paths like password reset
-    sensitive_paths = [edit_user_password_path].freeze
-
-    # remove app prefix
-    current_path = request.path.gsub(%r{^/app}, '')
-
-    sensitive_paths.include?(current_path)
-  end
 end

app/controllers/devise_overrides/passwords_controller.rb

@@ -5,7 +5,7 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController
   skip_before_action :authenticate_user!, raise: false
 
   def create
-    @user = User.from_email(params[:email])
+    @user = User.find_by(email: params[:email])
     if @user
       @user.send_reset_password_instructions
       build_response(I18n.t('messages.reset_password_success'), 200)

app/controllers/devise_overrides/sessions_controller.rb

@@ -4,10 +4,6 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
   wrap_parameters format: []
   before_action :process_sso_auth_token, only: [:create]
 
-  def new
-    redirect_to login_page_url(error: 'access-denied')
-  end
-
   def create
     # Authenticate user via the temporary sso auth token
     if params[:sso_auth_token].present? && @resource.present?
@@ -25,12 +21,6 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
 
   private
 
-  def login_page_url(error: nil)
-    frontend_url = ENV.fetch('FRONTEND_URL', nil)
-
-    "#{frontend_url}/app/login?error=#{error}"
-  end
-
   def authenticate_resource_with_sso_token
     @token = @resource.create_token
     @resource.save!
@@ -43,7 +33,7 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
   def process_sso_auth_token
     return if params[:email].blank?
 
-    user = User.from_email(params[:email])
+    user = User.find_by(email: params[:email])
     @resource = user if user&.valid_sso_auth_token?(params[:sso_auth_token])
   end
 end

app/controllers/google/callbacks_controller.rb

@@ -1,18 +0,0 @@
-class Google::CallbacksController < OauthCallbackController
-  include GoogleConcern
-
-  private
-
-  def provider_name
-    'google'
-  end
-
-  def imap_address
-    'imap.gmail.com'
-  end
-
-  def oauth_client
-    # from GoogleConcern
-    google_client
-  end
-end

app/controllers/microsoft/callbacks_controller.rb

@@ -1,17 +1,77 @@
-class Microsoft::CallbacksController < OauthCallbackController
+class Microsoft::CallbacksController < ApplicationController
   include MicrosoftConcern
 
+  def show
+    @response = microsoft_client.auth_code.get_token(
+      oauth_code,
+      redirect_uri: "#{base_url}/microsoft/callback"
+    )
+
+    inbox = find_or_create_inbox
+    ::Redis::Alfred.delete(users_data['email'].downcase)
+    redirect_to app_microsoft_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e).capture_exception
+    redirect_to '/'
+  end
+
   private
 
-  def oauth_client
+  def oauth_code
-    microsoft_client
+    params[:code]
   end
 
-  def provider_name
+  def users_data
-    'microsoft'
+    decoded_token = JWT.decode parsed_body[:id_token], nil, false
+    decoded_token[0]
   end
 
-  def imap_address
+  def parsed_body
-    'outlook.office365.com'
+    @parsed_body ||= @response.response.parsed
+  end
+
+  def account_id
+    ::Redis::Alfred.get(users_data['email'].downcase)
+  end
+
+  def account
+    @account ||= Account.find(account_id)
+  end
+
+  def find_or_create_inbox
+    channel_email = Channel::Email.find_by(email: users_data['email'], account: account)
+    channel_email ||= create_microsoft_channel_with_inbox
+    update_microsoft_channel(channel_email)
+    channel_email.inbox
+  end
+
+  # Fallback name, for when name field is missing from users_data
+  def fallback_name
+    users_data['email'].split('@').first.parameterize.titleize
+  end
+
+  def create_microsoft_channel_with_inbox
+    ActiveRecord::Base.transaction do
+      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
+      account.inboxes.create!(
+        account: account,
+        channel: channel_email,
+        name: users_data['name'] || fallback_name
+      )
+      channel_email
+    end
+  end
+
+  def update_microsoft_channel(channel_email)
+    channel_email.update!({
+                            imap_login: users_data['email'], imap_address: 'outlook.office365.com',
+                            imap_port: '993', imap_enabled: true,
+                            provider: 'microsoft',
+                            provider_config: {
+                              access_token: parsed_body['access_token'],
+                              refresh_token: parsed_body['refresh_token'],
+                              expires_on: (Time.current.utc + 1.hour).to_s
+                            }
+                          })
   end
 end

app/controllers/microsoft_controller.rb

@@ -12,6 +12,6 @@ class MicrosoftController < ApplicationController
   end
 
   def microsoft_indentity
-    @identity_json = GlobalConfigService.load('AZURE_APP_ID', nil)
+    @identity_json = ENV.fetch('AZURE_APP_ID', nil)
   end
 end

app/controllers/oauth_callback_controller.rb

@@ -1,108 +0,0 @@
-class OauthCallbackController < ApplicationController
-  def show
-    @response = oauth_client.auth_code.get_token(
-      oauth_code,
-      redirect_uri: "#{base_url}/#{provider_name}/callback"
-    )
-
-    handle_response
-    ::Redis::Alfred.delete(cache_key)
-  rescue StandardError => e
-    ChatwootExceptionTracker.new(e).capture_exception
-    redirect_to '/'
-  end
-
-  private
-
-  def handle_response
-    inbox, already_exists = find_or_create_inbox
-
-    if already_exists
-      redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
-    else
-      redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
-    end
-  end
-
-  def find_or_create_inbox
-    channel_email = Channel::Email.find_by(email: users_data['email'], account: account)
-    # we need this value to know where to redirect on sucessful processing of the callback
-    channel_exists = channel_email.present?
-
-    channel_email ||= create_channel_with_inbox
-    update_channel(channel_email)
-
-    # reauthorize channel, this code path only triggers when microsoft auth is successful
-    # reauthorized will also update cache keys for the associated inbox
-    channel_email.reauthorized!
-
-    [channel_email.inbox, channel_exists]
-  end
-
-  def update_channel(channel_email)
-    channel_email.update!({
-                            imap_login: users_data['email'], imap_address: imap_address,
-                            imap_port: '993', imap_enabled: true,
-                            provider: provider_name,
-                            provider_config: {
-                              access_token: parsed_body['access_token'],
-                              refresh_token: parsed_body['refresh_token'],
-                              expires_on: (Time.current.utc + 1.hour).to_s
-                            }
-                          })
-  end
-
-  def provider_name
-    raise NotImplementedError
-  end
-
-  def oauth_client
-    raise NotImplementedError
-  end
-
-  def cache_key
-    "#{provider_name}::#{users_data['email'].downcase}"
-  end
-
-  def create_channel_with_inbox
-    ActiveRecord::Base.transaction do
-      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
-      account.inboxes.create!(
-        account: account,
-        channel: channel_email,
-        name: users_data['name'] || fallback_name
-      )
-      channel_email
-    end
-  end
-
-  def users_data
-    decoded_token = JWT.decode parsed_body[:id_token], nil, false
-    decoded_token[0]
-  end
-
-  def account_id
-    ::Redis::Alfred.get(cache_key)
-  end
-
-  def account
-    @account ||= Account.find(account_id)
-  end
-
-  # Fallback name, for when name field is missing from users_data
-  def fallback_name
-    users_data['email'].split('@').first.parameterize.titleize
-  end
-
-  def oauth_code
-    params[:code]
-  end
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
-  end
-
-  def parsed_body
-    @parsed_body ||= @response.response.parsed
-  end
-end

app/controllers/platform/api/v1/users_controller.rb

@@ -8,7 +8,7 @@ class Platform::Api::V1::UsersController < PlatformController
   def show; end
 
   def create
-    @resource = (User.from_email(user_params[:email]) || User.new(user_params))
+    @resource = (User.find_by(email: user_params[:email]) || User.new(user_params))
     @resource.skip_confirmation!
     @resource.save!
     @platform_app.platform_app_permissibles.find_or_create_by!(permissible: @resource)

app/controllers/public/api/v1/inboxes/conversations_controller.rb

@@ -1,31 +1,15 @@
 class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::InboxesController
   include Events::Types
-  before_action :set_conversation, only: [:toggle_typing, :update_last_seen, :show, :toggle_status]
+  before_action :set_conversation, only: [:toggle_typing, :update_last_seen]
 
   def index
     @conversations = @contact_inbox.hmac_verified? ? @contact.conversations : @contact_inbox.conversations
   end
 
-  def show; end
-
   def create
     @conversation = create_conversation
   end
 
-  def toggle_status
-    # Check if the conversation is already resolved to prevent redundant operations
-    return if @conversation.resolved?
-
-    # Assign the conversation's contact as the resolver
-    # This step attributes the resolution action to the contact involved in the conversation
-    # If this assignment is not made, the system implicitly becomes the resolver by default
-    Current.contact = @conversation.contact
-
-    # Update the conversation's status to 'resolved' to reflect its closure
-    @conversation.status = :resolved
-    @conversation.save!
-  end
-
   def toggle_typing
     case params[:typing_status]
     when 'on'
@@ -46,11 +30,7 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
   private
 
   def set_conversation
-    @conversation = if @contact_inbox.hmac_verified?
+    @conversation = @contact_inbox.contact.conversations.find_by!(display_id: params[:id])
-                      @contact_inbox.contact.conversations.find_by!(display_id: params[:id])
-                    else
-                      @contact_inbox.conversations.find_by!(display_id: params[:id])
-                    end
   end
 
   def create_conversation

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -7,7 +7,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def index
     @articles = @portal.articles
-    search_articles
+    @articles = @articles.search(list_params) if list_params.present?
     order_by_sort_param
     @articles.page(list_params[:page]) if list_params[:page].present?
   end
@@ -16,10 +16,6 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   private
 
-  def search_articles
-    @articles = @articles.search(list_params) if list_params.present?
-  end
-
   def order_by_sort_param
     @articles = if list_params[:sort].present? && list_params[:sort] == 'views'
                   @articles.order_by_views
@@ -55,5 +51,3 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
     ChatwootMarkdownRenderer.new(content).render_article
   end
 end
-
-Public::Api::V1::Portals::ArticlesController.prepend_mod_with('Public::Api::V1::Portals::ArticlesController')

app/controllers/public/api/v1/portals/base_controller.rb

@@ -47,7 +47,7 @@ class Public::Api::V1::Portals::BaseController < PublicController
     @locale = if article.category.present?
                 article.category.locale
               else
-                article.portal.default_locale
+                'en'
               end
 
     I18n.with_locale(@locale, &)

app/controllers/public/api/v1/portals_controller.rb

@@ -6,12 +6,6 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
 
   def show; end
 
-  def sitemap
-    @help_center_url = @portal.custom_domain || ChatwootApp.help_center_root
-    # if help_center_url does not contain a protocol, prepend it with https
-    @help_center_url = "https://#{@help_center_url}" unless @help_center_url.include?('://')
-  end
-
   private
 
   def portal

app/controllers/public_controller.rb

@@ -8,7 +8,8 @@ class PublicController < ActionController::Base
 
   def ensure_custom_domain_request
     domain = request.host
-    return if DomainHelper.chatwoot_domain?(domain)
+
+    return if [URI.parse(ENV.fetch('FRONTEND_URL', '')).host, URI.parse(ENV.fetch('HELPCENTER_URL', '')).host].include?(domain)
 
     @portal = ::Portal.find_by(custom_domain: domain)
     return if @portal.present?

app/controllers/super_admin/app_configs_controller.rb

@@ -22,26 +22,19 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       i.value = value
       i.save!
     end
-    redirect_to super_admin_settings_path, notice: "App Configs - #{@config.titleize} updated successfully"
+    # rubocop:disable Rails/I18nLocaleTexts
+    redirect_to super_admin_settings_path, notice: 'App Configs updated successfully'
+    # rubocop:enable Rails/I18nLocaleTexts
   end
 
   private
 
   def set_config
-    @config = params[:config] || 'general'
+    @config = params[:config]
   end
 
   def allowed_configs
-    @allowed_configs = case @config
+    @allowed_configs = %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET]
-                       when 'facebook'
-                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
-                       when 'microsoft'
-                         %w[AZURE_APP_ID AZURE_APP_SECRET]
-                       when 'email'
-                         ['MAILER_INBOUND_EMAIL_DOMAIN']
-                       else
-                         %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
-                       end
   end
 end
 

app/controllers/super_admin/application_controller.rb

@@ -5,10 +5,6 @@
 # If you want to add pagination or other controller-level concerns,
 # you're free to overwrite the RESTful controller actions.
 class SuperAdmin::ApplicationController < Administrate::ApplicationController
-  include ActionView::Helpers::TagHelper
-  include ActionView::Context
-
-  helper_method :render_vue_component
   # authenticiation done via devise : SuperAdmin Model
   before_action :authenticate_super_admin!
 
@@ -27,17 +23,6 @@ class SuperAdmin::ApplicationController < Administrate::ApplicationController
 
   private
 
-  def render_vue_component(component_name, props = {})
-    html_options = {
-      id: 'app',
-      data: {
-        component_name: component_name,
-        props: props.to_json
-      }
-    }
-    content_tag(:div, '', html_options)
-  end
-
   def invalid_action_perfomed
     # rubocop:disable Rails/I18nLocaleTexts
     flash[:error] = 'Invalid action performed'

app/controllers/super_admin/instance_statuses_controller.rb

@@ -28,7 +28,8 @@ class SuperAdmin::InstanceStatusesController < SuperAdmin::ApplicationController
   end
 
   def sha
-    @metrics['Git SHA'] = GIT_HASH
+    sha = `git rev-parse HEAD`
+    @metrics['Git SHA'] = sha.presence || 'n/a'
   end
 
   def postgres_status

app/dispatchers/async_dispatcher.rb

@@ -10,15 +10,14 @@ class AsyncDispatcher < BaseDispatcher
 
   def listeners
     [
-      AutomationRuleListener.instance,
       CampaignListener.instance,
       CsatSurveyListener.instance,
       HookListener.instance,
       InstallationWebhookListener.instance,
       NotificationListener.instance,
-      ParticipationListener.instance,
       ReportingEventListener.instance,
-      WebhookListener.instance
+      WebhookListener.instance,
+      AutomationRuleListener.instance
     ]
   end
 end

app/finders/conversation_finder.rb

@@ -163,23 +163,12 @@ class ConversationFinder
     params[:page] || 1
   end
 
-  def conversations_base_query
+  def conversations
-    @conversations.includes(
+    @conversations = @conversations.includes(
       :taggings, :inbox, { assignee: { avatar_attachment: [:blob] } }, { contact: { avatar_attachment: [:blob] } }, :team, :contact_inbox
     )
-  end
-
-  def conversations
-    @conversations = conversations_base_query
 
     sort_by, sort_order = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['last_activity_at_desc']
-    @conversations = @conversations.send(sort_by, sort_order)
+    @conversations.send(sort_by, sort_order).page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
-
-    if params[:updated_within].present?
-      @conversations.where('conversations.updated_at > ?', Time.zone.now - params[:updated_within].to_i.seconds)
-    else
-      @conversations.page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
-    end
   end
 end
-ConversationFinder.prepend_mod_with('ConversationFinder')

app/finders/notification_finder.rb

@@ -10,8 +10,8 @@ class NotificationFinder
     set_up
   end
 
-  def notifications
+  def perform
-    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: sort_order)
+    notifications
   end
 
   def unread_count
@@ -26,31 +26,22 @@ class NotificationFinder
 
   def set_up
     find_all_notifications
-    filter_snoozed_notifications
+    filter_by_status
-    fitler_read_notifications
   end
 
   def find_all_notifications
     @notifications = current_user.notifications.where(account_id: @current_account.id)
   end
 
-  def filter_snoozed_notifications
+  def filter_by_status
-    @notifications = @notifications.where(snoozed_until: nil) unless type_included?('snoozed')
+    @notifications = @notifications.where('snoozed_until > ?', DateTime.now.utc) if params[:status] == 'snoozed'
-  end
-
-  def fitler_read_notifications
-    @notifications = @notifications.where(read_at: nil) unless type_included?('read')
-  end
-
-  def type_included?(type)
-    (params[:includes] || []).include?(type)
   end
 
   def current_page
     params[:page] || 1
   end
 
-  def sort_order
+  def notifications
-    params[:sort_order] || :desc
+    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: :desc)
   end
 end

app/helpers/api/v2/accounts/heatmap_helper.rb

@@ -15,8 +15,8 @@ module Api::V2::Accounts::HeatmapHelper
     dates = data.pluck(:date).uniq.sort
 
     # add the dates as the first row, leave an empty cell for the hour column
-    # e.g. ['Start of the hour', '2023-01-01', '2023-1-02', '2023-01-03']
+    # e.g. [nil, '2023-01-01', '2023-1-02', '2023-01-03']
-    result_arr << (['Start of the hour'] + dates)
+    result_arr << ([nil] + dates)
 
     # group the data by hour, we do not need to sort it, because the data is already sorted
     # given it starts from the beginning of the day
@@ -25,7 +25,7 @@ module Api::V2::Accounts::HeatmapHelper
     # value = [{date: 2023-01-01, value: 1}, {date: 2023-01-02, value: 1}, {date: 2023-01-03, value: 1}, ...]
     data.group_by { |d| d[:hour] }.each do |hour, items|
       # create a new row for each hour
-      row = [format('%02d:00', hour)]
+      row = [hour]
 
       # group the items by date, so we can easily access the value for each date
       # grouped values will be a hasg with the date as the key, and the value as the value
@@ -37,7 +37,7 @@ module Api::V2::Accounts::HeatmapHelper
         row << (grouped_values[date][0][:value] if grouped_values[date].is_a?(Array))
       end
 
-      # row will look like ['22:00', 0, 0, 1, 4, 6, 7, 4]
+      # row will look like [22, 0, 0, 1, 4, 6, 7, 4]
       # add the row to the result array
 
       result_arr << row
@@ -46,12 +46,12 @@ module Api::V2::Accounts::HeatmapHelper
     # return the resultant array
     # the result looks like this
     # [
-    #   ['Start of the hour', '2023-01-01', '2023-1-02', '2023-01-03'],
+    #   [nil, '2023-01-01', '2023-1-02', '2023-01-03'],
-    #   ['00:00', 0, 0, 0],
+    #   [0, 0, 0, 0],
-    #   ['01:00', 0, 0, 0],
+    #   [1, 0, 0, 0],
-    #   ['02:00', 0, 0, 0],
+    #   [2, 0, 0, 0],
-    #   ['03:00', 0, 0, 0],
+    #   [3, 0, 0, 0],
-    #   ['04:00', 0, 0, 0],
+    #   [4, 0, 0, 0],
     # ]
     result_arr
   end

app/helpers/api/v2/accounts/reports_helper.rb

@@ -1,7 +1,7 @@
 module Api::V2::Accounts::ReportsHelper
   def generate_agents_report
     Current.account.users.map do |agent|
-      agent_report = report_builder({ type: :agent, id: agent.id }).summary
+      agent_report = generate_report({ type: :agent, id: agent.id })
       [agent.name] + generate_readable_report_metrics(agent_report)
     end
   end
@@ -15,7 +15,7 @@ module Api::V2::Accounts::ReportsHelper
 
   def generate_teams_report
     Current.account.teams.map do |team|
-      team_report = report_builder({ type: :team, id: team.id }).summary
+      team_report = generate_report({ type: :team, id: team.id })
       [team.name] + generate_readable_report_metrics(team_report)
     end
   end
@@ -27,7 +27,7 @@ module Api::V2::Accounts::ReportsHelper
     end
   end
 
-  def report_builder(report_params)
+  def generate_report(report_params)
     V2::ReportBuilder.new(
       Current.account,
       report_params.merge(
@@ -37,11 +37,7 @@ module Api::V2::Accounts::ReportsHelper
           business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
         }
       )
-    )
+    ).short_summary
-  end
-
-  def generate_report(report_params)
-    report_builder(report_params).short_summary
   end
 
   private
@@ -49,10 +45,12 @@ module Api::V2::Accounts::ReportsHelper
   def generate_readable_report_metrics(report_metric)
     [
       report_metric[:conversations_count],
-      Reports::TimeFormatPresenter.new(report_metric[:avg_first_response_time]).format,
+      time_to_minutes(report_metric[:avg_first_response_time]),
-      Reports::TimeFormatPresenter.new(report_metric[:avg_resolution_time]).format,
+      time_to_minutes(report_metric[:avg_resolution_time])
-      Reports::TimeFormatPresenter.new(report_metric[:reply_time]).format,
-      report_metric[:resolutions_count]
     ]
   end
+
+  def time_to_minutes(time_in_seconds)
+    (time_in_seconds / 60).to_i
+  end
 end

app/helpers/application_helper.rb

@@ -2,11 +2,4 @@ module ApplicationHelper
   def available_locales_with_name
     LANGUAGES_CONFIG.map { |_key, val| val.slice(:name, :iso_639_1_code) }
   end
-
-  def feature_help_urls
-    features = YAML.safe_load(Rails.root.join('config/features.yml').read).freeze
-    features.each_with_object({}) do |feature, hash|
-      hash[feature['name']] = feature['help_url'] if feature['help_url']
-    end
-  end
 end

app/helpers/contact_helper.rb

@@ -1,83 +0,0 @@
-module ContactHelper
-  def parse_name(full_name)
-    #  If the input is nil or not a string, return a hash with all values set to nil
-    return default_name_hash if invalid_name?(full_name)
-
-    # If the input is a number, return a hash with the number as the first name
-    return numeric_name_hash(full_name) if valid_number?(full_name)
-
-    full_name = full_name.squish
-
-    # If full name consists of only one word, consider it as the first name
-    return single_word_name_hash(full_name) if single_word?(full_name)
-
-    parts = split_name(full_name)
-    parts = handle_conjunction(parts)
-    build_name_hash(parts)
-  end
-
-  private
-
-  def default_name_hash
-    { first_name: nil, last_name: nil, middle_name: nil, prefix: nil, suffix: nil }
-  end
-
-  def invalid_name?(full_name)
-    !full_name.is_a?(String) || full_name.empty?
-  end
-
-  def numeric_name_hash(full_name)
-    { first_name: full_name, last_name: nil, middle_name: nil, prefix: nil, suffix: nil }
-  end
-
-  def valid_number?(full_name)
-    full_name.gsub(/\s+/, '').match?(/\A\+?\d+\z/)
-  end
-
-  def single_word_name_hash(full_name)
-    { first_name: full_name, last_name: nil, middle_name: nil, prefix: nil, suffix: nil }
-  end
-
-  def single_word?(full_name)
-    full_name.split.size == 1
-  end
-
-  def split_name(full_name)
-    full_name.split
-  end
-
-  def handle_conjunction(parts)
-    conjunctions = ['and', '&']
-    parts.each_index do |i|
-      next unless conjunctions.include?(parts[i]) && i.positive?
-
-      parts[i - 1] = [parts[i - 1], parts[i + 1]].join(' ')
-      parts.delete_at(i)
-      parts.delete_at(i)
-    end
-    parts
-  end
-
-  def build_name_hash(parts)
-    suffix = parts.pop if parts.last.match?(/(\w+\.|[IVXLM]+|[A-Z]+)$/)
-    last_name = parts.pop
-    prefix = parts.shift if parts.first.match?(/^\w+\./)
-    first_name = parts.shift
-    middle_name = parts.join(' ')
-
-    hash = {
-      first_name: first_name,
-      last_name: last_name,
-      prefix: prefix,
-      middle_name: middle_name,
-      suffix: suffix
-    }
-
-    # Reverse name if "," was used in Last, First notation.
-    if hash[:first_name] =~ /,$/
-      hash[:first_name] = hash[:last_name]
-      hash[:last_name] = Regexp.last_match.pre_match
-    end
-    hash
-  end
-end

app/helpers/filter_helper.rb

@@ -1,84 +0,0 @@
-module FilterHelper
-  def build_condition_query(model_filters, query_hash, current_index)
-    current_filter = model_filters[query_hash['attribute_key']]
-
-    # Throw InvalidOperator Error if the attribute is a standard attribute
-    # and the operator is not allowed in the config
-    if current_filter.present? && current_filter['filter_operators'].exclude?(query_hash[:filter_operator])
-      raise CustomExceptions::CustomFilter::InvalidOperator.new(
-        attribute_name: query_hash['attribute_key'],
-        allowed_keys: current_filter['filter_operators']
-      )
-    end
-
-    # Every other filter expects a value to be present
-    if %w[is_present is_not_present].exclude?(query_hash[:filter_operator]) && query_hash['values'].blank?
-      raise CustomExceptions::CustomFilter::InvalidValue.new(attribute_name: query_hash['attribute_key'])
-    end
-
-    condition_query = build_condition_query_string(current_filter, query_hash, current_index)
-    # The query becomes empty only when it doesn't match to any supported
-    # standard attribute or custom attribute defined in the account.
-    if condition_query.empty?
-      raise CustomExceptions::CustomFilter::InvalidAttribute.new(key: query_hash['attribute_key'],
-                                                                 allowed_keys: model_filters.keys)
-    end
-
-    condition_query
-  end
-
-  def build_condition_query_string(current_filter, query_hash, current_index)
-    filter_operator_value = filter_operation(query_hash, current_index)
-
-    return handle_nil_filter(query_hash, current_index) if current_filter.nil?
-
-    case current_filter['attribute_type']
-    when 'additional_attributes'
-      handle_additional_attributes(query_hash, filter_operator_value, current_filter['data_type'])
-    else
-      handle_standard_attributes(current_filter, query_hash, current_index, filter_operator_value)
-    end
-  end
-
-  def handle_nil_filter(query_hash, current_index)
-    attribute_type = "#{filter_config[:entity].downcase}_attribute"
-    custom_attribute_query(query_hash, attribute_type, current_index)
-  end
-
-  def handle_additional_attributes(query_hash, filter_operator_value, data_type)
-    if data_type == 'text_case_insensitive'
-      "LOWER(#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}') " \
-        "#{filter_operator_value} #{query_hash[:query_operator]}"
-    else
-      "#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}' " \
-        "#{filter_operator_value} #{query_hash[:query_operator]} "
-    end
-  end
-
-  def handle_standard_attributes(current_filter, query_hash, current_index, filter_operator_value)
-    case current_filter['data_type']
-    when 'date'
-      date_filter(current_filter, query_hash, filter_operator_value)
-    when 'labels'
-      tag_filter_query(query_hash, current_index)
-    when 'text_case_insensitive'
-      text_case_insensitive_filter(query_hash, filter_operator_value)
-    else
-      default_filter(query_hash, filter_operator_value)
-    end
-  end
-
-  def date_filter(current_filter, query_hash, filter_operator_value)
-    "(#{filter_config[:table_name]}.#{query_hash[:attribute_key]})::#{current_filter['data_type']} " \
-      "#{filter_operator_value}#{current_filter['data_type']} #{query_hash[:query_operator]}"
-  end
-
-  def text_case_insensitive_filter(query_hash, filter_operator_value)
-    "LOWER(#{filter_config[:table_name]}.#{query_hash[:attribute_key]}) " \
-      "#{filter_operator_value} #{query_hash[:query_operator]}"
-  end
-
-  def default_filter(query_hash, filter_operator_value)
-    "#{filter_config[:table_name]}.#{query_hash[:attribute_key]} #{filter_operator_value} #{query_hash[:query_operator]}"
-  end
-end

app/helpers/report_helper.rb

@@ -32,14 +32,6 @@ module ReportHelper
     (get_grouped_values resolutions).count
   end
 
-  def bot_resolutions_count
-    (get_grouped_values bot_resolutions).count
-  end
-
-  def bot_handoffs_count
-    (get_grouped_values bot_handoffs).count
-  end
-
   def conversations
     scope.conversations.where(account_id: account.id, created_at: range)
   end
@@ -57,16 +49,6 @@ module ReportHelper
                                                                                conversations: { status: :resolved }, created_at: range).distinct
   end
 
-  def bot_resolutions
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
-                                                                               conversations: { status: :resolved }, created_at: range).distinct
-  end
-
-  def bot_handoffs
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_handoff,
-                                                                               created_at: range).distinct
-  end
-
   def avg_first_response_time
     grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'first_response', account_id: account.id))
     return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]

app/helpers/super_admin/account_features_helper.rb

@@ -1,9 +0,0 @@
-module SuperAdmin::AccountFeaturesHelper
-  def self.account_features
-    YAML.safe_load(Rails.root.join('config/features.yml').read).freeze
-  end
-
-  def self.account_premium_features
-    account_features.filter { |feature| feature['premium'] }.pluck('name')
-  end
-end

app/helpers/timezone_helper.rb

@@ -1,19 +0,0 @@
-module TimezoneHelper
-  # ActiveSupport TimeZone is not aware of the current time, so ActiveSupport::Timezone[offset]
-  # would return the timezone without considering day light savings. To get the correct timezone,
-  # this method uses zone.now.utc_offset for comparison as referenced in the issues below
-  #
-  # https://github.com/rails/rails/pull/22243
-  # https://github.com/rails/rails/issues/21501
-  # https://github.com/rails/rails/issues/7297
-  def timezone_name_from_offset(offset)
-    return 'UTC' if offset.blank?
-
-    offset_in_seconds = offset.to_f * 3600
-    matching_zone = ActiveSupport::TimeZone.all.find do |zone|
-      zone.now.utc_offset == offset_in_seconds
-    end
-
-    return matching_zone.name if matching_zone
-  end
-end

app/javascript/dashboard/App.Vue.spec.js

@@ -0,0 +1,11 @@
+import App from './App';
+import '../../test-matchers';
+
+describe(`App component`, () => {
+  it(`should be a component`, () => {
+    // Arrange
+    // Act
+    expect(App).toBeVueComponent('App');
+    // Assert
+  });
+});

app/javascript/dashboard/App.vue

@@ -2,14 +2,13 @@
   <div
     v-if="!authUIFlags.isFetching && !accountUIFlags.isFetchingItem"
     id="app"
-    class="flex-grow-0 w-full h-full min-h-0 app-wrapper"
+    class="app-wrapper h-full flex-grow-0 min-h-0 w-full"
     :class="{ 'app-rtl--wrapper': isRTLView }"
     :dir="isRTLView ? 'rtl' : 'ltr'"
   >
     <update-banner :latest-chatwoot-version="latestChatwootVersion" />
     <template v-if="currentAccountId">
-      <pending-email-verification-banner v-if="hideOnOnboardingView" />
+      <payment-pending-banner />
-      <payment-pending-banner v-if="hideOnOnboardingView" />
       <upgrade-banner />
     </template>
     <transition name="fade" mode="out-in">
@@ -27,24 +26,20 @@
 
 <script>
 import { mapGetters } from 'vuex';
-import router from '../dashboard/routes';
 import AddAccountModal from '../dashboard/components/layout/sidebarComponents/AddAccountModal.vue';
 import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification.vue';
 import UpdateBanner from './components/app/UpdateBanner.vue';
 import UpgradeBanner from './components/app/UpgradeBanner.vue';
 import PaymentPendingBanner from './components/app/PaymentPendingBanner.vue';
-import PendingEmailVerificationBanner from './components/app/PendingEmailVerificationBanner.vue';
 import vueActionCable from './helper/actionCable';
 import WootSnackbarBox from './components/SnackbarContainer.vue';
 import rtlMixin from 'shared/mixins/rtlMixin';
 import { setColorTheme } from './helper/themeHelper';
-import { isOnOnboardingView } from 'v3/helpers/RouteHelper';
 import {
   registerSubscription,
   verifyServiceWorkerExistence,
 } from './helper/pushHelper';
-import ReconnectService from 'dashboard/helper/ReconnectService';
 
 export default {
   name: 'App',
@@ -57,7 +52,6 @@ export default {
     PaymentPendingBanner,
     WootSnackbarBox,
     UpgradeBanner,
-    PendingEmailVerificationBanner,
   },
 
   mixins: [rtlMixin],
@@ -66,7 +60,6 @@ export default {
     return {
       showAddAccountModal: false,
       latestChatwootVersion: null,
-      reconnectService: null,
     };
   },
 
@@ -83,9 +76,6 @@ export default {
       const { accounts = [] } = this.currentUser || {};
       return accounts.length > 0;
     },
-    hideOnOnboardingView() {
-      return !isOnOnboardingView(this.$route);
-    },
   },
 
   watch: {
@@ -105,11 +95,6 @@ export default {
     this.listenToThemeChanges();
     this.setLocale(window.chatwootConfig.selectedLocale);
   },
-  beforeDestroy() {
-    if (this.reconnectService) {
-      this.reconnectService.disconnect();
-    }
-  },
   methods: {
     initializeColorTheme() {
       setColorTheme(window.matchMedia('(prefers-color-scheme: dark)').matches);
@@ -133,7 +118,6 @@ export default {
       this.updateRTLDirectionView(locale);
       this.latestChatwootVersion = latestChatwootVersion;
       vueActionCable.init(pubsubToken);
-      this.reconnectService = new ReconnectService(this.$store, router);
 
       verifyServiceWorkerExistence(registration =>
         registration.pushManager.getSubscription().then(subscription => {