Fix eslint

feat: remove email

.circleci/config.yml

@@ -19,19 +19,13 @@ jobs:
     steps:
       - checkout
       - node/install:
-          node-version: '23.7'
+          node-version: '20.12'
       - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
           override-ci-command: pnpm i
       - run: node --version
       - run: pnpm --version
-      - run:
-          name: Add PostgreSQL repository and update
-          command: |
-            sudo sh -c 'echo "deb http://apt.postgresql.org/pub/repos/apt/ $(lsb_release -cs)-pgdg main" > /etc/apt/sources.list.d/pgdg.list'
-            wget --quiet -O - https://www.postgresql.org/media/keys/ACCC4CF8.asc | sudo apt-key add -
-            sudo apt-get update -y
 
       - run:
           name: Install System Dependencies
@@ -40,9 +34,7 @@ jobs:
             DEBIAN_FRONTEND=noninteractive sudo apt-get install -y \
               libpq-dev \
               redis-server \
-              postgresql-common \
+              postgresql \
-              postgresql-16 \
-              postgresql-16-pgvector \
               build-essential \
               git \
               curl \
@@ -73,16 +65,16 @@ jobs:
               libvips
 
       - run:
-          name: Install RVM and Ruby 3.4.4
+          name: Install RVM and Ruby 3.3.3
           command: |
             sudo apt-get install -y gpg
             gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
             \curl -sSL https://get.rvm.io | bash -s stable
             echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
             source ~/.rvm/scripts/rvm
-            rvm install "3.4.4"
+            rvm install "3.3.3"
-            rvm use 3.4.4 --default
+            rvm use 3.3.3 --default
-            gem install bundler -v 2.5.16
+            gem install bundler
 
       - run:
           name: Install Application Dependencies

.codeclimate.yml

@@ -51,7 +51,6 @@ exclude_patterns:
   - 'app/javascript/dashboard/routes/dashboard/settings/automation/constants.js'
   - 'app/javascript/dashboard/components/widgets/FilterInput/FilterOperatorTypes.js'
   - 'app/javascript/dashboard/routes/dashboard/settings/reports/constants.js'
-  - 'app/javascript/dashboard/store/captain/storeFactory.js'
   - 'app/javascript/dashboard/i18n/index.js'
   - 'app/javascript/widget/i18n/index.js'
   - 'app/javascript/survey/i18n/index.js'

.devcontainer/Dockerfile

@@ -4,15 +4,5 @@ FROM ghcr.io/chatwoot/chatwoot_codespace:latest
 
 # Do the set up required for chatwoot app
 WORKDIR /workspace
-
-# Copy dependency files first for better caching
-COPY package.json pnpm-lock.yaml ./
-COPY Gemfile Gemfile.lock ./
-
-# Install dependencies (will be cached if files don't change)
-RUN pnpm install --frozen-lockfile && \
-    gem install bundler && \
-    bundle install --jobs=$(nproc)
-
-# Copy source code after dependencies are installed
 COPY . /workspace
+RUN yarn && gem install bundler && bundle install

.devcontainer/Dockerfile.base

@@ -1,16 +1,12 @@
-ARG VARIANT="ubuntu-22.04"
+
+ARG VARIANT
 
 FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}
 
-ENV DEBIAN_FRONTEND=noninteractive
-
 ARG NODE_VERSION
 ARG RUBY_VERSION
 ARG USER_UID
 ARG USER_GID
-ARG PNPM_VERSION="10.2.0"
-ENV PNPM_VERSION ${PNPM_VERSION}
-ENV RUBY_CONFIGURE_OPTS=--disable-install-doc
 
 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
@@ -19,80 +15,61 @@ RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
         && chmod -R $USER_UID:$USER_GID /home/vscode; \
     fi
 
-RUN NODE_MAJOR=$(echo $NODE_VERSION | cut -d. -f1) \
+RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
-    && curl -fsSL https://deb.nodesource.com/setup_${NODE_MAJOR}.x | bash - \
+  && apt-get -y install --no-install-recommends \
-    && apt-get update \
+    build-essential \
-    && apt-get -y install --no-install-recommends \
+    libssl-dev \
-        build-essential \
+    zlib1g-dev \
-        libssl-dev \
+    gnupg2 \
-        zlib1g-dev \
+    tar \
-        gnupg \
+    tzdata \
-        tar \
+    postgresql-client \
-        tzdata \
+    libpq-dev \
-        postgresql-client \
+    yarn \
-        libpq-dev \
+    git \
-        git \
+    imagemagick \
-        imagemagick \
+    tmux \
-        libyaml-dev \
+    zsh \
-        curl \
+    git-flow \
-        ca-certificates \
+    npm \
-        tmux \
+    libyaml-dev
-        nodejs \
-    && apt-get clean \
-    && rm -rf /var/lib/apt/lists/* /tmp/* /var/tmp/*
 
-# Install rbenv and ruby for root user first
+# Install rbenv and ruby
-RUN git clone --depth 1 https://github.com/rbenv/rbenv.git ~/.rbenv \
+RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
     &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
     &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
 ENV PATH "/root/.rbenv/bin/:/root/.rbenv/shims/:$PATH"
-RUN git clone --depth 1 https://github.com/rbenv/ruby-build.git && \
+RUN git clone https://github.com/rbenv/ruby-build.git && \
     PREFIX=/usr/local ./ruby-build/install.sh
 
 RUN rbenv install $RUBY_VERSION && \
     rbenv global $RUBY_VERSION && \
     rbenv versions
 
-# Set up rbenv for vscode user
+# Install overmind
-RUN su - vscode -c "git clone --depth 1 https://github.com/rbenv/rbenv.git ~/.rbenv" \
-    && su - vscode -c "echo 'export PATH=\"\$HOME/.rbenv/bin:\$PATH\"' >> ~/.bashrc" \
-    && su - vscode -c "echo 'eval \"\$(rbenv init -)\"' >> ~/.bashrc" \
-    && su - vscode -c "PATH=\"/home/vscode/.rbenv/bin:\$PATH\" rbenv install $RUBY_VERSION" \
-    && su - vscode -c "PATH=\"/home/vscode/.rbenv/bin:\$PATH\" rbenv global $RUBY_VERSION"
-
-# Install overmind and gh in single layer
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
   && gunzip overmind.gz \
-  && mv overmind /usr/local/bin \
+  && sudo mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind \
+  && chmod +x /usr/local/bin/overmind
-  && curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | dd of=/usr/share/keyrings/githubcli-archive-keyring.gpg \
+
-  && echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https://cli.github.com/packages stable main" | tee /etc/apt/sources.list.d/github-cli.list > /dev/null \
+
-  && apt-get update \
+# Install gh
-  && apt-get install -y --no-install-recommends gh \
+RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | sudo dd of=/usr/share/keyrings/githubcli-archive-keyring.gpg \
-  && apt-get clean \
+   && echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https://cli.github.com/packages stable main" | sudo tee /etc/apt/sources.list.d/github-cli.list > /dev/null \
-  && rm -rf /var/lib/apt/lists/* /tmp/* /var/tmp/*
+   && sudo apt update \
+   && sudo apt install gh
 
 
 # Do the set up required for chatwoot app
 WORKDIR /workspace
-RUN chown vscode:vscode /workspace
+COPY . /workspace
 
-# set up node js, pnpm and claude code in single layer
+# set up ruby
-RUN npm install -g pnpm@${PNPM_VERSION} @anthropic-ai/claude-code \
+COPY Gemfile Gemfile.lock ./
-    && npm cache clean --force
+RUN gem install bundler && bundle install
 
-# Switch to vscode user
+# set up node js
-USER vscode
+RUN npm install n -g && \
-ENV PATH="/home/vscode/.rbenv/bin:/home/vscode/.rbenv/shims:$PATH"
+    n $NODE_VERSION
-
+RUN npm install --global yarn
-# Copy dependency files first for better caching
+RUN yarn
-COPY --chown=vscode:vscode Gemfile Gemfile.lock package.json pnpm-lock.yaml ./
-
-# Install dependencies as vscode user
-RUN eval "$(rbenv init -)" \
-    && gem install bundler -N \
-    && bundle install --jobs=$(nproc) \
-    && pnpm install --frozen-lockfile
-
-# Copy source code after dependencies are installed
-COPY --chown=vscode:vscode . /workspace

.devcontainer/devcontainer.json

@@ -4,26 +4,17 @@
   "dockerComposeFile": "docker-compose.yml",
 
   "settings": {
-    "terminal.integrated.shell.linux": "/bin/zsh",
+    "terminal.integrated.shell.linux": "/bin/zsh"
-    "extensions.showRecommendationsOnlyOnDemand": true,
-    "editor.formatOnSave": true,
-    "files.trimTrailingWhitespace": true,
-    "files.insertFinalNewline": true,
-    "search.exclude": {
-      "**/node_modules": true,
-      "**/tmp": true,
-      "**/log": true,
-      "**/coverage": true,
-      "**/public/packs": true
-    }
   },
 
 
   // Add the IDs of extensions you want installed when the container is created.
   "extensions": [
-    "Shopify.ruby-lsp",
+    "rebornix.Ruby",
     "misogi.ruby-rubocop",
+    "wingrunr21.vscode-ruby",
     "davidpallinder.rails-test-runner",
+    "eamodio.gitlens",
     "github.copilot",
     "mrmlnc.vscode-duplicate"
   ],
@@ -32,15 +23,15 @@
   // 5432 postgres
   // 6379 redis
   // 1025,8025 mailhog
-  "forwardPorts": [8025, 3000, 3036],
+  "forwardPorts": [8025, 3000, 3035],
 
-  "postCreateCommand": ".devcontainer/scripts/setup.sh && POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake db:chatwoot_prepare && pnpm install",
+  "postCreateCommand": ".devcontainer/scripts/setup.sh && POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake db:chatwoot_prepare && yarn",
   "portsAttributes": {
     "3000": {
       "label": "Rails Server"
     },
-    "3036": {
+    "3035": {
-      "label": "Vite Dev Server"
+      "label": "Webpack Dev Server"
     },
     "8025": {
       "label": "Mailhog UI"

.devcontainer/docker-compose.base.yml

@@ -1,18 +0,0 @@
-# Docker Compose file for building the base image in GitHub Actions
-# Usage: docker-compose -f .devcontainer/docker-compose.base.yml build base
-
-version: '3'
-
-services:
-  base:
-    build:
-      context: ..
-      dockerfile: .devcontainer/Dockerfile.base
-      args:
-        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
-        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: '1000'
-        USER_GID: '1000'
-    image: ghcr.io/chatwoot/chatwoot_codespace:latest

.devcontainer/docker-compose.yml

@@ -5,17 +5,30 @@
 version: '3'
 
 services:
+  base: 
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.3.3"
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: "1000"
+        USER_GID: "1000"
+    image: base:latest
+        
   app:
     build:
       context: ..
       dockerfile: .devcontainer/Dockerfile
       args:
-        VARIANT: 'ubuntu-22.04'
+        VARIANT: "ubuntu-22.04"
-        NODE_VERSION: '23.7.0'
+        NODE_VERSION: "20.9.0"
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: "3.3.3"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: '1000'
+        USER_UID: "1000"
-        USER_GID: '1000'
+        USER_GID: "1000"
 
     volumes:
       - ..:/workspace:cached
@@ -27,7 +40,7 @@ services:
     network_mode: service:db
 
   db:
-    image: pgvector/pgvector:pg16
+    image: postgres:latest
     restart: unless-stopped
     volumes:
       - postgres-data:/var/lib/postgresql/data

.devcontainer/scripts/setup.sh

@@ -2,15 +2,12 @@ cp .env.example .env
 sed -i -e '/REDIS_URL/ s/=.*/=redis:\/\/localhost:6379/' .env
 sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
 sed -i -e '/SMTP_ADDRESS/ s/=.*/=localhost/' .env
-sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.app.github.dev/" .env
+sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.githubpreview.dev/" .env
-
+sed -i -e "/WEBPACKER_DEV_SERVER_PUBLIC/ s/=.*/=https:\/\/$CODESPACE_NAME-3035.githubpreview.dev/" .env
-# Setup Claude Code API key if available
+# uncomment the webpacker env variable
-if [ -n "$CLAUDE_CODE_API_KEY" ]; then
+sed -i -e '/WEBPACKER_DEV_SERVER_PUBLIC/s/^# //' .env
-  mkdir -p ~/.claude
+# fix the error with webpacker
-  echo '{"apiKeyHelper": "~/.claude/anthropic_key.sh"}' > ~/.claude/settings.json
+echo 'export NODE_OPTIONS=--openssl-legacy-provider' >> ~/.zshrc
-  echo "echo \"$CLAUDE_CODE_API_KEY\"" > ~/.claude/anthropic_key.sh
-  chmod +x ~/.claude/anthropic_key.sh
-fi
 
 # codespaces make the ports public
-gh codespace ports visibility 3000:public 3036:public 8025:public -c $CODESPACE_NAME
+gh codespace ports visibility 3000:public 3035:public 8025:public -c $CODESPACE_NAME

.env.example

@@ -2,7 +2,7 @@
 # https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables
 
 # Used to verify the integrity of signed cookies. so ensure a secure value is set
-# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols.
+# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
 # Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex
 
@@ -216,8 +216,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # ENABLE_RACK_ATTACK=true
 # RACK_ATTACK_LIMIT=300
 # ENABLE_RACK_ATTACK_WIDGET_API=true
-# Comma-separated list of trusted IPs that bypass Rack Attack throttling rules
-# RACK_ATTACK_ALLOWED_IPS=127.0.0.1,::1,192.168.0.10
 
 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints
@@ -259,3 +257,4 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
+

.eslintrc.js

@@ -4,8 +4,6 @@ module.exports = {
     'prettier',
     'plugin:vue/vue3-recommended',
     'plugin:vitest-globals/recommended',
-    // use recommended-legacy when upgrading the plugin to v4
-    'plugin:@intlify/vue-i18n/recommended',
   ],
   overrides: [
     {
@@ -103,7 +101,6 @@ module.exports = {
           '⌘',
           '📄',
           '🎉',
-          '🚀',
           '💬',
           '👥',
           '📥',
@@ -232,18 +229,6 @@ module.exports = {
     'vue/singleline-html-element-content-newline': 'off',
     'import/extensions': ['off'],
     'no-console': 'error',
-    '@intlify/vue-i18n/no-dynamic-keys': 'warn',
-    '@intlify/vue-i18n/no-unused-keys': [
-      'warn',
-      {
-        extensions: ['.js', '.vue'],
-      },
-    ],
-  },
-  settings: {
-    'vue-i18n': {
-      localeDir: './app/javascript/*/i18n/**.json',
-    },
   },
   env: {
     browser: true,

.github/workflows/deploy_check.yml

@@ -6,11 +6,6 @@ name: Deploy Check
 on:
   pull_request:
 
-# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
-concurrency:
-  group: pr-${{ github.workflow }}-${{ github.head_ref }}
-  cancel-in-progress: true
-
 jobs:
   deployment_check:
     name: Check Deployment

.github/workflows/frontend-fe.yml

@@ -10,7 +10,7 @@ on:
 
 jobs:
   test:
-    runs-on: ubuntu-22.04
+    runs-on: ubuntu-20.04
 
     steps:
       - uses: actions/checkout@v4
@@ -23,10 +23,12 @@ jobs:
           bundler-cache: true
 
       - uses: pnpm/action-setup@v4
+        with:
+          version: 9.3.0
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 23
+          node-version: 20
           cache: 'pnpm'
 
       - name: Install pnpm dependencies

.github/workflows/logging_percentage_check.yml

@@ -5,11 +5,6 @@ on:
     branches:
       - develop
 
-# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
-concurrency:
-  group: pr-${{ github.workflow }}-${{ github.head_ref }}
-  cancel-in-progress: true
-
 jobs:
   log_lines_check:
     runs-on: ubuntu-latest

.github/workflows/nightly_installer.yml

@@ -2,7 +2,7 @@
 # #
 # # Linux nightly installer action
 # # This action will try to install and setup
-# # chatwoot on an Ubuntu 22.04 machine using
+# # chatwoot on an Ubuntu 20.04 machine using
 # # the linux installer script.
 # #
 # # This is set to run daily at midnight.
@@ -16,7 +16,7 @@ on:
 
 jobs:
   nightly:
-    runs-on: ubuntu-24.04
+    runs-on: ubuntu-20.04
     steps:
 
     - name: get installer

.github/workflows/publish_codespace_image.yml

@@ -19,5 +19,6 @@ jobs:
 
     - name: Build the Codespace Base Image
       run: |
-        docker compose -f .devcontainer/docker-compose.base.yml build base
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
         docker push ghcr.io/chatwoot/chatwoot_codespace:latest

.github/workflows/publish_ee_docker.yml

@@ -1,140 +0,0 @@
-# #
-# # This action will publish Chatwoot EE docker image.
-# # This is set to run against merges to develop, master
-# # and when tags are created.
-# #
-
-name: Publish Chatwoot EE docker images
-
-on:
-  push:
-    branches:
-      - develop
-      - master
-    tags:
-      - v*
-  workflow_dispatch:
-
-env:
-  DOCKER_REPO: chatwoot/chatwoot
-
-jobs:
-  build:
-    strategy:
-      fail-fast: false
-      matrix:
-        include:
-          - platform: linux/amd64
-            runner: ubuntu-latest
-          - platform: linux/arm64
-            runner: ubuntu-22.04-arm
-    runs-on: ${{ matrix.runner }}
-    env:
-      GIT_REF: ${{ github.head_ref || github.ref_name }}
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Prepare
-        run: |
-          platform=${{ matrix.platform }}
-          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
-
-      - name: Set Chatwoot edition
-        run: |
-          echo -en '\nENV CW_EDITION="ee"' >> docker/Dockerfile
-
-      - name: Set Docker Tags
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            echo "DOCKER_TAG=${DOCKER_REPO}:latest" >> $GITHUB_ENV
-          else
-            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}" >> $GITHUB_ENV
-          fi
-
-      - name: Set up QEMU
-        uses: docker/setup-qemu-action@v3
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Login to DockerHub
-        if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
-        uses: docker/login-action@v3
-        with:
-          username: ${{ secrets.DOCKERHUB_USERNAME }}
-          password: ${{ secrets.DOCKERHUB_TOKEN }}
-
-      - name: Build and push by digest
-        id: build
-        uses: docker/build-push-action@v6
-        with:
-          context: .
-          file: docker/Dockerfile
-          platforms: ${{ matrix.platform }}
-          push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
-          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
-
-      - name: Export digest
-        run: |
-          mkdir -p ${{ runner.temp }}/digests
-          digest="${{ steps.build.outputs.digest }}"
-          touch "${{ runner.temp }}/digests/${digest#sha256:}"
-
-      - name: Upload digest
-        uses: actions/upload-artifact@v4
-        with:
-          name: digests-${{ env.PLATFORM_PAIR }}
-          path: ${{ runner.temp }}/digests/*
-          if-no-files-found: error
-          retention-days: 1
-
-  merge:
-    runs-on: ubuntu-latest
-    needs:
-      - build
-    steps:
-      - name: Download digests
-        uses: actions/download-artifact@v4
-        with:
-          path: ${{ runner.temp }}/digests
-          pattern: digests-*
-          merge-multiple: true
-
-      - name: Login to DockerHub
-        uses: docker/login-action@v3
-        with:
-          username: ${{ secrets.DOCKERHUB_USERNAME }}
-          password: ${{ secrets.DOCKERHUB_TOKEN }}
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Create manifest list and push
-        working-directory: ${{ runner.temp }}/digests
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
-          fi
-          
-          docker buildx imagetools create -t $TAG \
-            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
-
-      - name: Inspect image
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
-          fi
-          
-          docker buildx imagetools inspect $TAG

.github/workflows/publish_foss_docker.yml

@@ -5,7 +5,6 @@
 # #
 
 name: Publish Chatwoot CE docker images
-
 on:
   push:
     branches:
@@ -15,30 +14,20 @@ on:
       - v*
   workflow_dispatch:
 
-env:
-  DOCKER_REPO: chatwoot/chatwoot
-
 jobs:
   build:
-    strategy:
+    runs-on: ubuntu-latest
-      fail-fast: false
-      matrix:
-        include:
-          - platform: linux/amd64
-            runner: ubuntu-latest
-          - platform: linux/arm64
-            runner: ubuntu-22.04-arm
-    runs-on: ${{ matrix.runner }}
     env:
-      GIT_REF: ${{ github.head_ref || github.ref_name }}
+      GIT_REF: ${{ github.head_ref || github.ref_name }} # ref_name to get tags/branches
     steps:
       - name: Checkout
         uses: actions/checkout@v4
 
-      - name: Prepare
+      - name: Set up QEMU
-        run: |
+        uses: docker/setup-qemu-action@v1
-          platform=${{ matrix.platform }}
+
-          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v1
 
       - name: Strip enterprise code
         run: |
@@ -49,97 +38,26 @@ jobs:
         run: |
           echo -en '\nENV CW_EDITION="ce"' >> docker/Dockerfile
 
-      - name: Set Docker Tags
+      - name: set docker tag
         run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          echo "DOCKER_TAG=chatwoot/chatwoot:$GIT_REF-ce" >> $GITHUB_ENV
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            echo "DOCKER_TAG=${DOCKER_REPO}:latest-ce" >> $GITHUB_ENV
-          else
-            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}-ce" >> $GITHUB_ENV
-          fi
 
-      - name: Set up QEMU
+      - name: replace docker tag if master
-        uses: docker/setup-qemu-action@v3
+        if: github.ref_name == 'master'
-
+        run: |
-      - name: Set up Docker Buildx
+          echo "DOCKER_TAG=chatwoot/chatwoot:latest-ce" >> $GITHUB_ENV
-        uses: docker/setup-buildx-action@v3
 
       - name: Login to DockerHub
-        if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
+        uses: docker/login-action@v1
-        uses: docker/login-action@v3
         with:
           username: ${{ secrets.DOCKERHUB_USERNAME }}
           password: ${{ secrets.DOCKERHUB_TOKEN }}
 
-      - name: Build and push by digest
+      - name: Build and push
-        id: build
+        uses: docker/build-push-action@v2
-        uses: docker/build-push-action@v6
         with:
           context: .
           file: docker/Dockerfile
-          platforms: ${{ matrix.platform }}
+          platforms: linux/amd64
-          push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
+          push: true
-          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
+          tags: ${{ env.DOCKER_TAG }}
-
-      - name: Export digest
-        run: |
-          mkdir -p ${{ runner.temp }}/digests
-          digest="${{ steps.build.outputs.digest }}"
-          touch "${{ runner.temp }}/digests/${digest#sha256:}"
-
-      - name: Upload digest
-        uses: actions/upload-artifact@v4
-        with:
-          name: digests-${{ env.PLATFORM_PAIR }}
-          path: ${{ runner.temp }}/digests/*
-          if-no-files-found: error
-          retention-days: 1
-
-  merge:
-    runs-on: ubuntu-latest
-    needs:
-      - build
-    steps:
-      - name: Download digests
-        uses: actions/download-artifact@v4
-        with:
-          path: ${{ runner.temp }}/digests
-          pattern: digests-*
-          merge-multiple: true
-
-      - name: Login to DockerHub
-        uses: docker/login-action@v3
-        with:
-          username: ${{ secrets.DOCKERHUB_USERNAME }}
-          password: ${{ secrets.DOCKERHUB_TOKEN }}
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Create manifest list and push
-        working-directory: ${{ runner.temp }}/digests
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest-ce"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}-ce"
-          fi
-          
-          docker buildx imagetools create -t $TAG \
-            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
-
-      - name: Inspect image
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest-ce"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}-ce"
-          fi
-          
-          docker buildx imagetools inspect $TAG

.github/workflows/run_foss_spec.yml

@@ -1,3 +1,9 @@
+# #
+# # This action will strip the enterprise folder
+# # and run the spec.
+# # This is set to run against every PR.
+# #
+
 name: Run Chatwoot CE spec
 on:
   push:
@@ -9,10 +15,10 @@ on:
 
 jobs:
   test:
-    runs-on: ubuntu-22.04
+    runs-on: ubuntu-20.04
     services:
       postgres:
-        image: pgvector/pgvector:pg15
+        image: postgres:15.3
         env:
           POSTGRES_USER: postgres
           POSTGRES_PASSWORD: ''
@@ -38,6 +44,7 @@ jobs:
       - uses: actions/checkout@v4
       - uses: pnpm/action-setup@v4
         with:
+          version: 9
           ref: ${{ github.event.pull_request.head.ref }}
           repository: ${{ github.event.pull_request.head.repo.full_name }}
 
@@ -47,7 +54,7 @@ jobs:
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 23
+          node-version: 20
           cache: 'pnpm'
 
       - name: Install pnpm dependencies

.github/workflows/run_response_bot_spec.yml

@@ -0,0 +1,89 @@
+# #
+# # This workflow will run specs related to response bot
+# # This can only be activated in installations Where vector extension is available.
+# #
+
+name: Run Response Bot spec
+on:
+  push:
+    branches:
+      - develop
+      - master
+  pull_request:
+  workflow_dispatch:
+
+jobs:
+  test:
+    runs-on: ubuntu-20.04
+    services:
+      postgres:
+        image: ankane/pgvector
+        env:
+          POSTGRES_USER: postgres
+          POSTGRES_PASSWORD: ""
+          POSTGRES_DB: postgres
+          POSTGRES_HOST_AUTH_METHOD: trust
+        ports:
+          - 5432:5432
+        # needed because the postgres container does not provide a healthcheck
+        # tmpfs makes DB faster by using RAM
+        options: >-
+          --mount type=tmpfs,destination=/var/lib/postgresql/data
+          --health-cmd pg_isready
+          --health-interval 10s
+          --health-timeout 5s
+          --health-retries 5
+      redis:
+        image: redis
+        ports:
+          - 6379:6379
+        options: --entrypoint redis-server
+
+    steps:
+    - uses: actions/checkout@v4
+      with:
+        ref: ${{ github.event.pull_request.head.ref }}
+        repository: ${{ github.event.pull_request.head.repo.full_name }}
+
+    - uses: ruby/setup-ruby@v1
+      with:
+        bundler-cache: true # runs 'bundle install' and caches installed gems automatically
+
+    - uses: pnpm/action-setup@v2
+      with:
+        version: 9.3.0
+
+    - uses: actions/setup-node@v4
+      with:
+        node-version: 20
+        cache: pnpm
+
+    - name: pnpm
+      run: pnpm install
+
+    - name: Create database
+      run: bundle exec rake db:create
+
+    - name: Seed database
+      run: bundle exec rake db:schema:load
+
+    - name: Enable ResponseBotService in installation
+      run: RAILS_ENV=test bundle exec rails runner "Features::ResponseBotService.new.enable_in_installation"
+
+    # Run  Response Bot specs
+    - name: Run backend tests
+      run: |
+        bundle exec rspec \
+          spec/enterprise/controllers/api/v1/accounts/response_sources_controller_spec.rb \
+          spec/enterprise/services/enterprise/message_templates/response_bot_service_spec.rb \
+          spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb:47 \
+          spec/enterprise/jobs/enterprise/account/conversations_resolution_scheduler_job_spec.rb \
+          --profile=10 \
+          --format documentation
+
+    - name: Upload rails log folder
+      uses: actions/upload-artifact@v4
+      if: always()
+      with:
+        name: rails-log-folder
+        path: log

.github/workflows/size-limit.yml

@@ -5,14 +5,9 @@ on:
     branches:
       - develop
 
-# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
-concurrency:
-  group: pr-${{ github.workflow }}-${{ github.head_ref }}
-  cancel-in-progress: true
-
 jobs:
   test:
-    runs-on: ubuntu-22.04
+    runs-on: ubuntu-20.04
 
     steps:
       - uses: actions/checkout@v4
@@ -24,11 +19,13 @@ jobs:
         with:
           bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-      - uses: pnpm/action-setup@v4
+      - uses: pnpm/action-setup@v2
+        with:
+          version: 9.3.0
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 23
+          node-version: 20
           cache: 'pnpm'
 
       - name: pnpm
@@ -42,7 +39,7 @@ jobs:
       - name: setup env
         run: |
           cp .env.example .env
-
+ 
       - name: Run asset compile
         run: bundle exec rake assets:precompile
         env:
@@ -50,3 +47,5 @@ jobs:
 
       - name: Size Check
         run: pnpm run size
+
+

.github/workflows/test_docker_build.yml

@@ -1,40 +0,0 @@
-name: Test Docker Build
-
-on:
-  pull_request:
-    branches:
-      - develop
-      - master
-  workflow_dispatch:
-
-jobs:
-  test-build:
-    strategy:
-      fail-fast: false
-      matrix:
-        include:
-          - platform: linux/amd64
-            runner: ubuntu-latest
-          - platform: linux/arm64
-            runner: ubuntu-22.04-arm
-    runs-on: ${{ matrix.runner }}
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Set up QEMU
-        uses: docker/setup-qemu-action@v3
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Build Docker image
-        uses: docker/build-push-action@v6
-        with:
-          context: .
-          file: docker/Dockerfile
-          platforms: ${{ matrix.platform }}
-          push: false
-          load: false
-          cache-from: type=gha
-          cache-to: type=gha,mode=max

.gitignore

@@ -71,6 +71,8 @@ test/cypress/videos/*
 /config/master.key
 /config/*.enc
 
+#ignore files under .vscode directory
+.vscode
 
 # yalc for local testing
 .yalc
@@ -88,9 +90,3 @@ yarn-debug.log*
 # Vite uses dotenv and suggests to ignore local-only env files. See
 # https://vitejs.dev/guide/env-and-mode.html#env-files
 *.local
-
-
-# TextEditors & AI Agents config files
-.vscode
-.claude/settings.local.json
-.cursor

.husky/pre-commit

@@ -1,11 +1,11 @@
-#!/bin/sh
+# #!/bin/sh
-. "$(dirname "$0")/_/husky.sh"
+# . "$(dirname "$0")/_/husky.sh"
 
-# lint js and vue files
+# # lint js and vue files
-npx --no-install lint-staged
+# npx --no-install lint-staged
 
-# lint only staged ruby files that still exist (not deleted)
+# # lint only staged ruby files
-git diff --name-only --cached | xargs -I {} sh -c 'test -f "{}" && echo "{}"' | grep '\.rb$' | xargs -I {} bundle exec rubocop --force-exclusion -a "{}" || true
+# git diff --name-only --cached | xargs ls -1 2>/dev/null | grep '\.rb$' | xargs bundle exec rubocop --force-exclusion -a
 
-# stage rubocop changes to files
+# # stage rubocop changes to files
-git diff --name-only --cached | xargs -I {} sh -c 'test -f "{}" && git add "{}"' || true
+# git diff --name-only --cached | xargs git add

.rubocop.yml

@@ -1,10 +1,7 @@
-plugins:
+require:
   - rubocop-performance
   - rubocop-rails
   - rubocop-rspec
-  - rubocop-factory_bot
-
-require:
   - ./rubocop/use_from_email.rb
   - ./rubocop/custom_cop_location.rb
 
@@ -16,61 +13,44 @@ Metrics/ClassLength:
   Exclude:
     - 'app/models/message.rb'
     - 'app/models/conversation.rb'
-
 Metrics/MethodLength:
   Max: 19
-  Exclude:
-    - 'enterprise/lib/captain/agent.rb'
-
 RSpec/ExampleLength:
   Max: 25
-
 Style/Documentation:
   Enabled: false
-
 Style/ExponentialNotation:
   Enabled: false
-
 Style/FrozenStringLiteralComment:
   Enabled: false
-
 Style/SymbolArray:
   Enabled: false
-
 Style/OpenStructUse:
   Enabled: false
-
 Style/OptionalBooleanParameter:
   Exclude:
     - 'app/services/email_templates/db_resolver_service.rb'
     - 'app/dispatchers/dispatcher.rb'
-
 Style/GlobalVars:
   Exclude:
     - 'config/initializers/01_redis.rb'
     - 'config/initializers/rack_attack.rb'
     - 'lib/redis/alfred.rb'
     - 'lib/global_config.rb'
-
 Style/ClassVars:
   Exclude:
     - 'app/services/email_templates/db_resolver_service.rb'
-
 Lint/MissingSuper:
   Exclude:
     - 'app/drops/base_drop.rb'
-
 Lint/SymbolConversion:
   Enabled: false
-
 Lint/EmptyBlock:
   Exclude:
     - 'app/views/api/v1/accounts/conversations/toggle_status.json.jbuilder'
-
 Lint/OrAssignmentToConstant:
   Exclude:
     - 'lib/redis/config.rb'
-
 Metrics/BlockLength:
   Max: 30
   Exclude:
@@ -78,16 +58,10 @@ Metrics/BlockLength:
     - '**/routes.rb'
     - 'config/environments/*'
     - db/schema.rb
-
 Metrics/ModuleLength:
   Exclude:
     - lib/seeders/message_seeder.rb
     - spec/support/slack_stubs.rb
-
-Rails/HelperInstanceVariable:
-  Exclude:
-    - enterprise/app/helpers/captain/chat_helper.rb
-
 Rails/ApplicationController:
   Exclude:
     - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -97,101 +71,74 @@ Rails/ApplicationController:
     - 'app/controllers/platform_controller.rb'
     - 'app/controllers/public_controller.rb'
     - 'app/controllers/survey/responses_controller.rb'
-
 Rails/FindEach:
   Enabled: true
   Include:
     - 'app/**/*.rb'
-
 Rails/CompactBlank:
   Enabled: false
-
 Rails/EnvironmentVariableAccess:
   Enabled: false
-
 Rails/TimeZoneAssignment:
   Enabled: false
-
 Rails/RedundantPresenceValidationOnBelongsTo:
   Enabled: false
-
-Rails/InverseOf:
-  Exclude:
-    - enterprise/app/models/captain/assistant.rb
-
-Rails/UniqueValidationWithoutIndex:
-  Exclude:
-    - app/models/canned_response.rb
-    - app/models/telegram_bot.rb
-    - enterprise/app/models/captain_inbox.rb
-    - 'app/models/channel/twitter_profile.rb'
-    - 'app/models/webhook.rb'
-    - 'app/models/contact.rb'
-
 Style/ClassAndModuleChildren:
   EnforcedStyle: compact
   Exclude:
     - 'config/application.rb'
     - 'config/initializers/monkey_patches/*'
-
 Style/MapToHash:
   Enabled: false
-
 Style/HashSyntax:
   Enabled: true
   EnforcedStyle: no_mixed_keys
   EnforcedShorthandSyntax: never
-
 RSpec/NestedGroups:
   Enabled: true
   Max: 4
-
 RSpec/MessageSpies:
   Enabled: false
-
 RSpec/StubbedMock:
   Enabled: false
-
+RSpec/FactoryBot/SyntaxMethods:
+  Enabled: false
 Naming/VariableNumber:
   Enabled: false
-
 Naming/MemoizedInstanceVariableName:
   Exclude:
     - 'app/models/message.rb'
-
 Style/GuardClause:
   Exclude:
     - 'app/builders/account_builder.rb'
     - 'app/models/attachment.rb'
     - 'app/models/message.rb'
-
 Metrics/AbcSize:
   Max: 26
   Exclude:
     - 'app/controllers/concerns/auth_helper.rb'
-
+Rails/UniqueValidationWithoutIndex:
+  Exclude:
+    - 'app/models/channel/twitter_profile.rb'
+    - 'app/models/webhook.rb'
+    - 'app/models/contact.rb'
     - 'app/models/integrations/hook.rb'
     - 'app/models/canned_response.rb'
     - 'app/models/telegram_bot.rb'
-
 Rails/RenderInline:
   Exclude:
     - 'app/controllers/swagger_controller.rb'
-
 Rails/ThreeStateBooleanColumn:
   Exclude:
     - 'db/migrate/20230503101201_create_sla_policies.rb'
-
 RSpec/IndexedLet:
   Enabled: false
-
 RSpec/NamedSubject:
   Enabled: false
 
 # we should bring this down
 RSpec/MultipleExpectations:
   Max: 7
-
 RSpec/MultipleMemoizedHelpers:
   Max: 14
 
@@ -219,121 +166,3 @@ AllCops:
     - 'tmp/**/*'
     - 'storage/**/*'
     - 'db/migrate/20230426130150_init_schema.rb'
-
-FactoryBot/SyntaxMethods:
-  Enabled: false
-
-# Disable new rules causing errors
-Layout/LeadingCommentSpace:
-  Enabled: false
-
-Style/ReturnNilInPredicateMethodDefinition:
-  Enabled: false
-
-Style/RedundantParentheses:
-  Enabled: false
-
-Performance/StringIdentifierArgument:
-  Enabled: false
-
-Layout/EmptyLinesAroundExceptionHandlingKeywords:
-  Enabled: false
-
-Lint/LiteralAsCondition:
-  Enabled: false
-
-Style/RedundantReturn:
-  Enabled: false
-
-Layout/SpaceAroundOperators:
-  Enabled: false
-
-Rails/EnvLocal:
-  Enabled: false
-
-Rails/WhereRange:
-  Enabled: false
-
-Lint/UselessConstantScoping:
-  Enabled: false
-
-Style/MultipleComparison:
-  Enabled: false
-
-Bundler/OrderedGems:
-  Enabled: false
-
-RSpec/ExampleWording:
-  Enabled: false
-
-RSpec/ReceiveMessages:
-  Enabled: false
-
-FactoryBot/AssociationStyle:
-  Enabled: false
-
-Rails/EnumSyntax:
-  Enabled: false
-
-Lint/RedundantTypeConversion:
-  Enabled: false
-
-# Additional rules to disable
-Rails/RedundantActiveRecordAllMethod:
-  Enabled: false
-
-Layout/TrailingEmptyLines:
-  Enabled: false
-
-Style/SafeNavigationChainLength:
-  Enabled: false
-
-Lint/SafeNavigationConsistency:
-  Enabled: false
-
-Lint/CopDirectiveSyntax:
-  Enabled: false
-
-# Final set of rules to disable
-FactoryBot/ExcessiveCreateList:
-  Enabled: false
-
-RSpec/MissingExpectationTargetMethod:
-  Enabled: false
-
-Performance/InefficientHashSearch:
-  Enabled: false
-
-Style/RedundantSelfAssignmentBranch:
-  Enabled: false
-
-Style/YAMLFileRead:
-  Enabled: false
-
-Layout/ExtraSpacing:
-  Enabled: false
-
-Style/RedundantFilterChain:
-  Enabled: false
-
-Performance/MapMethodChain:
-  Enabled: false
-
-Rails/RootPathnameMethods:
-  Enabled: false
-
-Style/SuperArguments:
-  Enabled: false
-
-# Final remaining rules to disable
-Rails/Delegate:
-  Enabled: false
-
-Style/CaseLikeIf:
-  Enabled: false
-
-FactoryBot/RedundantFactoryOption:
-  Enabled: false
-
-FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false

.ruby-version

@@ -1 +1 @@
-3.4.4
+3.3.3

.scss-lint.yml

@@ -283,4 +283,3 @@ exclude:
   - 'app/javascript/widget/assets/scss/sdk.css'
   - 'app/assets/stylesheets/administrate/reset/_normalize.scss'
   - 'app/javascript/shared/assets/stylesheets/*.scss'
-  - 'app/javascript/dashboard/assets/scss/_woot.scss'

.windsurf/rules/chatwoot.md

@@ -1 +0,0 @@
-../../AGENTS.md

AGENTS.md

@@ -1,58 +0,0 @@
-# Chatwoot Development Guidelines
-
-## Build / Test / Lint
-
-- **Setup**: `bundle install && pnpm install`
-- **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
-- **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
-- **Lint Ruby**: `bundle exec rubocop -a`
-- **Test JS**: `pnpm test` or `pnpm test:watch`
-- **Test Ruby**: `bundle exec rspec spec/path/to/file_spec.rb`
-- **Single Test**: `bundle exec rspec spec/path/to/file_spec.rb:LINE_NUMBER`
-- **Run Project**: `overmind start -f Procfile.dev`
-
-## Code Style
-
-- **Ruby**: Follow RuboCop rules (150 character max line length)
-- **Vue/JS**: Use ESLint (Airbnb base + Vue 3 recommended)
-- **Vue Components**: Use PascalCase
-- **Events**: Use camelCase
-- **I18n**: No bare strings in templates; use i18n
-- **Error Handling**: Use custom exceptions (`lib/custom_exceptions/`)
-- **Models**: Validate presence/uniqueness, add proper indexes
-- **Type Safety**: Use PropTypes in Vue, strong params in Rails
-- **Naming**: Use clear, descriptive names with consistent casing
-- **Vue API**: Always use Composition API with `<script setup>` at the top
-
-## Styling
-
-- **Tailwind Only**:  
-  - Do not write custom CSS  
-  - Do not use scoped CSS  
-  - Do not use inline styles  
-  - Always use Tailwind utility classes  
-- **Colors**: Refer to `tailwind.config.js` for color definitions
-
-## General Guidelines
-
-- MVP focus: Least code change, happy-path only
-- No unnecessary defensive programming
-- Break down complex tasks into small, testable units
-- Iterate after confirmation
-- Avoid writing specs unless explicitly asked
-- Remove dead/unreachable/unused code
-- Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
-- Don't reference Claude in commit messages
-
-## Project-Specific
-
-- **Translations**:
-  - Only update `en.yml` and `en.json`
-  - Other languages are handled by the community
-  - Backend i18n → `en.yml`, Frontend i18n → `en.json`
-- **Frontend**:
-  - Use `components-next/` for message bubbles (the rest is being deprecated)
-
-## Ruby Best Practices
-
-- Use compact `module/class` definitions; avoid nested styles

CLAUDE.md

@@ -1 +0,0 @@
-AGENTS.md

Gemfile

@@ -1,10 +1,10 @@
 source 'https://rubygems.org'
 
-ruby '3.4.4'
+ruby '3.3.3'
 
 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -33,8 +33,6 @@ gem 'liquid'
 gem 'commonmarker'
 # Validate Data against JSON Schema
 gem 'json_schemer'
-# used in swagger build
-gem 'json_refs'
 # Rack middleware for blocking & throttling abusive requests
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
@@ -96,7 +94,7 @@ gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.5.2'
+gem 'slack-ruby-client', '~> 2.2.0'
 # for dialogflow integrations
 gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
 gem 'grpc'
@@ -140,7 +138,9 @@ gem 'procore-sift'
 # parse email
 gem 'email_reply_trimmer'
 
-gem 'html2text'
+# TODO: we might have to fork this gem since 0.3.1 has hard depency on nokogir 1.10.
+# and this gem hasn't been updated for a while.
+gem 'html2text', git: 'https://github.com/chatwoot/html2text_ruby', branch: 'chatwoot'
 
 # to calculate working hours
 gem 'working_hours'
@@ -175,13 +175,6 @@ gem 'pgvector'
 # Convert Website HTML to Markdown
 gem 'reverse_markdown'
 
-gem 'iso-639'
-gem 'ruby-openai'
-
-gem 'shopify_api'
-
-gem 'ai-agents', '>= 0.2.1'
-
 ### Gems required only in specific deployment environments ###
 ##############################################################
 
@@ -200,6 +193,9 @@ group :development do
   gem 'scss_lint', require: false
   gem 'web-console', '>= 4.2.1'
 
+  # used in swagger build
+  gem 'json_refs'
+
   # When we want to squash migrations
   gem 'squasher'
 
@@ -238,7 +234,6 @@ group :development, :test do
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false
   gem 'rubocop-rspec', require: false
-  gem 'rubocop-factory_bot', require: false
   gem 'seed_dump'
   gem 'shoulda-matchers'
   gem 'simplecov', '0.17.1', require: false

Gemfile.lock

@@ -22,92 +22,87 @@ GIT
       devise (>= 4.0.0, < 5.0.0)
       railties (>= 5.0.0, < 8.0.0)
 
+GIT
+  remote: https://github.com/chatwoot/html2text_ruby
+  revision: cdbdbbbf898d846d0136d69d688a003c6b26074b
+  branch: chatwoot
+  specs:
+    html2text (0.3.1)
+      nokogiri (>= 1.13.6)
+
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.1.5.1)
+    actioncable (7.0.8.7)
-      actionpack (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-      zeitwerk (~> 2.6)
+    actionmailbox (7.0.8.7)
-    actionmailbox (7.1.5.1)
+      actionpack (= 7.0.8.7)
-      actionpack (= 7.1.5.1)
+      activejob (= 7.0.8.7)
-      activejob (= 7.1.5.1)
+      activerecord (= 7.0.8.7)
-      activerecord (= 7.1.5.1)
+      activestorage (= 7.0.8.7)
-      activestorage (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.1.5.1)
+    actionmailer (7.0.8.7)
-      actionpack (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      actionview (= 7.1.5.1)
+      actionview (= 7.0.8.7)
-      activejob (= 7.1.5.1)
+      activejob (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
-      rails-dom-testing (~> 2.2)
+      rails-dom-testing (~> 2.0)
-    actionpack (7.1.5.1)
+    actionpack (7.0.8.7)
-      actionview (= 7.1.5.1)
+      actionview (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-      nokogiri (>= 1.8.5)
+      rack (~> 2.0, >= 2.2.4)
-      racc
-      rack (>= 2.2.4)
-      rack-session (>= 1.0.1)
       rack-test (>= 0.6.3)
-      rails-dom-testing (~> 2.2)
+      rails-dom-testing (~> 2.0)
-      rails-html-sanitizer (~> 1.6)
+      rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.1.5.1)
+    actiontext (7.0.8.7)
-      actionpack (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      activerecord (= 7.1.5.1)
+      activerecord (= 7.0.8.7)
-      activestorage (= 7.1.5.1)
+      activestorage (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
+    actionview (7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       builder (~> 3.1)
-      erubi (~> 1.11)
+      erubi (~> 1.4)
-      rails-dom-testing (~> 2.2)
+      rails-dom-testing (~> 2.0)
-      rails-html-sanitizer (~> 1.6)
+      rails-html-sanitizer (~> 1.1, >= 1.2.0)
     active_record_query_trace (1.8)
-    activejob (7.1.5.1)
+    activejob (7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
+    activemodel (7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-    activerecord (7.1.5.1)
+    activerecord (7.0.8.7)
-      activemodel (= 7.1.5.1)
+      activemodel (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-      timeout (>= 0.4.0)
+    activerecord-import (1.4.1)
-    activerecord-import (2.1.0)
       activerecord (>= 4.2)
-    activestorage (7.1.5.1)
+    activestorage (7.0.8.7)
-      actionpack (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      activejob (= 7.1.5.1)
+      activejob (= 7.0.8.7)
-      activerecord (= 7.1.5.1)
+      activerecord (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
       marcel (~> 1.0)
-    activesupport (7.1.5.1)
+      mini_mime (>= 1.1.0)
-      base64
+    activesupport (7.0.8.7)
-      benchmark (>= 0.3)
-      bigdecimal
       concurrent-ruby (~> 1.0, >= 1.0.2)
-      connection_pool (>= 2.2.5)
-      drb
       i18n (>= 1.6, < 2)
-      logger (>= 1.4.2)
       minitest (>= 5.1)
-      mutex_m
-      securerandom (>= 0.3)
       tzinfo (~> 2.0)
-    acts-as-taggable-on (12.0.0)
+    acts-as-taggable-on (9.0.1)
-      activerecord (>= 7.1, < 8.1)
+      activerecord (>= 6.0, < 7.1)
-      zeitwerk (>= 2.4, < 3.0)
     addressable (2.8.7)
       public_suffix (>= 2.0.2, < 7.0)
     administrate (0.20.1)
@@ -126,12 +121,10 @@ GEM
       jbuilder (~> 2)
       rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
-    ai-agents (0.2.1)
-      ruby_llm (~> 1.3)
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
       rake (>= 10.4, < 14.0)
-    ast (2.4.3)
+    ast (2.4.2)
     attr_extras (7.1.0)
     audited (5.4.1)
       activerecord (>= 5.0, < 7.7)
@@ -157,15 +150,14 @@ GEM
       statsd-ruby (~> 1.1)
     base64 (0.2.0)
     bcrypt (3.1.20)
-    benchmark (0.4.0)
+    bigdecimal (3.1.8)
-    bigdecimal (3.1.9)
     bindex (0.8.1)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
     brakeman (5.4.1)
     browser (5.3.1)
     builder (3.3.0)
-    bullet (8.0.7)
+    bullet (7.0.7)
       activesupport (>= 3.0.0)
       uniform_notifier (~> 1.11)
     bundle-audit (0.1.0)
@@ -174,13 +166,11 @@ GEM
       bundler (>= 1.2.0, < 3)
       thor (~> 1.0)
     byebug (11.1.3)
-    childprocess (5.1.0)
-      logger (~> 1.5)
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.3.5)
+    concurrent-ruby (1.3.4)
-    connection_pool (2.5.3)
+    connection_pool (2.4.1)
     crack (1.0.0)
       bigdecimal
       rexml
@@ -194,10 +184,16 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    date (3.4.1)
+    datadog-ci (0.8.3)
-    ddtrace (0.48.0)
-      ffi (~> 1.0)
       msgpack
+    date (3.3.4)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -208,10 +204,10 @@ GEM
       railties (>= 4.1.0)
       responders
       warden (~> 1.2.3)
-    devise_token_auth (1.2.5)
+    devise_token_auth (1.2.3)
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 8.1)
+      rails (>= 4.2.0, < 7.2)
     diff-lcs (1.5.1)
     digest-crc (0.6.5)
       rake (>= 12.0.0, < 14.0.0)
@@ -224,7 +220,6 @@ GEM
       railties (>= 6.1)
     down (5.4.0)
       addressable (~> 2.8)
-    drb (2.2.3)
     dry-cli (1.1.0)
     ecma-re-validator (0.4.0)
       regexp_parser (~> 2.2)
@@ -236,7 +231,6 @@ GEM
     erubi (1.13.0)
     et-orbi (1.2.11)
       tzinfo
-    event_stream_parser (1.0.0)
     execjs (2.8.1)
     facebook-messenger (2.0.1)
       httparty (~> 0.13, >= 0.13.7)
@@ -267,10 +261,7 @@ GEM
     fcm (1.0.8)
       faraday (>= 1.0.0, < 3.0)
       googleauth (~> 1)
-    ffi (1.17.2)
+    ffi (1.16.3)
-    ffi (1.17.2-arm64-darwin)
-    ffi (1.17.2-x86_64-darwin)
-    ffi (1.17.2-x86_64-linux-gnu)
     ffi-compiler (1.0.1)
       ffi (>= 1.0.0)
       rake
@@ -288,8 +279,7 @@ GEM
       googleauth (~> 1.0)
       grpc (~> 1.36)
     geocoder (1.8.1)
-    gli (2.22.2)
+    gli (2.21.1)
-      ostruct
     globalid (1.2.1)
       activesupport (>= 6.1)
     gmail_xoauth (0.4.3)
@@ -331,13 +321,16 @@ GEM
     google-cloud-translate-v3 (0.10.0)
       gapic-common (>= 0.20.0, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.7)
+    google-protobuf (3.25.5)
+    google-protobuf (3.25.5-arm64-darwin)
+    google-protobuf (3.25.5-x86_64-darwin)
+    google-protobuf (3.25.5-x86_64-linux)
     googleapis-common-protos (1.6.0)
       google-protobuf (>= 3.18, < 5.a)
       googleapis-common-protos-types (~> 1.7)
       grpc (~> 1.41)
-    googleapis-common-protos-types (1.20.0)
+    googleapis-common-protos-types (1.14.0)
-      google-protobuf (>= 3.18, < 5.a)
+      google-protobuf (~> 3.18)
     googleauth (1.11.2)
       faraday (>= 1.0, < 3.a)
       google-cloud-env (~> 2.1)
@@ -347,17 +340,17 @@ GEM
       signet (>= 0.16, < 2.a)
     groupdate (6.2.1)
       activesupport (>= 5.2)
-    grpc (1.72.0)
+    grpc (1.62.0)
-      google-protobuf (>= 3.25, < 5.0)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-arm64-darwin)
+    grpc (1.62.0-arm64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-darwin)
+    grpc (1.62.0-x86_64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-linux)
+    grpc (1.62.0-x86_64-linux)
-      google-protobuf (>= 3.25, < 5.0)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
     haikunator (1.1.1)
     hairtrigger (1.0.0)
@@ -365,11 +358,8 @@ GEM
       ruby2ruby (~> 2.4)
       ruby_parser (~> 3.10)
     hana (1.3.7)
-    hash_diff (1.1.1)
     hashdiff (1.1.0)
     hashie (5.0.0)
-    html2text (0.4.0)
-      nokogiri (>= 1.0, < 2.0)
     http (5.1.1)
       addressable (~> 2.8)
       http-cookie (~> 1.0)
@@ -383,7 +373,7 @@ GEM
       mini_mime (>= 1.0.0)
       multi_xml (>= 0.5.2)
     httpclient (2.8.3)
-    i18n (1.14.7)
+    i18n (1.14.6)
       concurrent-ruby (~> 1.0)
     image_processing (1.12.2)
       mini_magick (>= 4.9.5, < 5)
@@ -391,8 +381,6 @@ GEM
     io-console (0.6.0)
     irb (1.7.2)
       reline (>= 0.3.6)
-    iso-639 (0.3.8)
-      csv
     jbuilder (2.11.5)
       actionview (>= 5.0.0)
       activesupport (>= 5.0.0)
@@ -401,7 +389,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.12.0)
+    json (2.6.3)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -436,15 +424,21 @@ GEM
       faraday-multipart
       json (>= 1.8)
       rexml
-    language_server-protocol (3.17.0.5)
+    launchy (2.5.2)
-    launchy (3.1.1)
       addressable (~> 2.8)
-      childprocess (~> 5.0)
+    letter_opener (1.8.1)
-      logger (~> 1.6)
+      launchy (>= 2.2, < 3)
-    letter_opener (1.10.0)
+    libdatadog (7.0.0.1.0)
-      launchy (>= 2.2, < 4)
+    libdatadog (7.0.0.1.0-x86_64-linux)
+    libddwaf (1.14.0.0.0)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-arm64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-linux)
+      ffi (~> 1.0)
     line-bot-api (1.28.0)
-    lint_roller (1.1.0)
     liquid (5.4.0)
     listen (3.8.0)
       rb-fsevent (~> 0.10, >= 0.10.3)
@@ -452,7 +446,7 @@ GEM
     llhttp-ffi (0.4.0)
       ffi-compiler (~> 1.0)
       rake (~> 13.0)
-    logger (1.7.0)
+    logger (1.6.0)
     lograge (0.14.0)
       actionpack (>= 4)
       activesupport (>= 4)
@@ -478,10 +472,10 @@ GEM
     mini_magick (4.12.0)
     mini_mime (1.1.5)
     mini_portile2 (2.8.8)
-    minitest (5.25.5)
+    minitest (5.25.4)
     mock_redis (0.36.0)
       ruby2_keywords
-    msgpack (1.8.0)
+    msgpack (1.7.0)
     multi_json (1.15.0)
     multi_xml (0.6.0)
     multipart-post (2.3.0)
@@ -492,7 +486,7 @@ GEM
       uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.20)
+    net-imap (0.4.17)
       date
       net-protocol
     net-pop (0.1.2)
@@ -508,14 +502,14 @@ GEM
     newrelic_rpm (9.6.0)
       base64
     nio4r (2.7.3)
-    nokogiri (1.18.8)
+    nokogiri (1.17.1)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.18.8-arm64-darwin)
+    nokogiri (1.17.1-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.18.8-x86_64-darwin)
+    nokogiri (1.17.1-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.18.8-x86_64-linux-gnu)
+    nokogiri (1.17.1-x86_64-linux)
       racc (~> 1.4)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
@@ -530,9 +524,6 @@ GEM
       rack (>= 1.2, < 4)
       snaky_hash (~> 2.0)
       version_gem (~> 1.1)
-    oj (3.16.10)
-      bigdecimal (>= 3.0)
-      ostruct (>= 0.2)
     omniauth (2.1.2)
       hashie (>= 3.4.6)
       rack (>= 2.2.3)
@@ -551,17 +542,14 @@ GEM
     openssl (3.2.0)
     orm_adapter (0.5.0)
     os (1.1.4)
-    ostruct (0.6.1)
+    parallel (1.23.0)
-    parallel (1.27.0)
+    parser (3.2.2.1)
-    parser (3.3.8.0)
       ast (~> 2.4.1)
-      racc
     pg (1.5.3)
     pg_search (2.3.6)
       activerecord (>= 5.2)
       activesupport (>= 5.2)
     pgvector (0.1.1)
-    prism (1.4.0)
     procore-sift (1.0.0)
       activerecord (>= 6.1)
     pry (0.14.2)
@@ -569,14 +557,14 @@ GEM
       method_source (~> 1.0)
     pry-rails (0.3.9)
       pry (>= 0.10.4)
-    public_suffix (6.0.2)
+    public_suffix (6.0.0)
     puma (6.4.3)
       nio4r (~> 2.0)
     pundit (2.3.0)
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (2.2.15)
+    rack (2.2.10)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -590,28 +578,23 @@ GEM
       rack (~> 2.2, >= 2.2.4)
     rack-proxy (0.7.7)
       rack
-    rack-session (1.0.2)
-      rack (< 3)
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rackup (1.0.1)
+    rails (7.0.8.7)
-      rack (< 3)
+      actioncable (= 7.0.8.7)
-      webrick
+      actionmailbox (= 7.0.8.7)
-    rails (7.1.5.1)
+      actionmailer (= 7.0.8.7)
-      actioncable (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      actionmailbox (= 7.1.5.1)
+      actiontext (= 7.0.8.7)
-      actionmailer (= 7.1.5.1)
+      actionview (= 7.0.8.7)
-      actionpack (= 7.1.5.1)
+      activejob (= 7.0.8.7)
-      actiontext (= 7.1.5.1)
+      activemodel (= 7.0.8.7)
-      actionview (= 7.1.5.1)
+      activerecord (= 7.0.8.7)
-      activejob (= 7.1.5.1)
+      activestorage (= 7.0.8.7)
-      activemodel (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
       bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.0.8.7)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -619,14 +602,13 @@ GEM
     rails-html-sanitizer (1.6.1)
       loofah (~> 2.21)
       nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
+    railties (7.0.8.7)
-      actionpack (= 7.1.5.1)
+      actionpack (= 7.0.8.7)
-      activesupport (= 7.1.5.1)
+      activesupport (= 7.0.8.7)
-      irb
+      method_source
-      rackup (>= 1.0.0)
       rake (>= 12.2)
-      thor (~> 1.0, >= 1.2.2)
+      thor (~> 1.0)
-      zeitwerk (~> 2.6)
+      zeitwerk (~> 2.5)
     rainbow (3.1.1)
     rake (13.2.1)
     rb-fsevent (0.11.2)
@@ -638,7 +620,7 @@ GEM
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
-    regexp_parser (2.10.0)
+    regexp_parser (2.8.0)
     reline (0.3.6)
       io-console (~> 0.5)
     representable (3.2.0)
@@ -658,7 +640,7 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.4.1)
+    rexml (3.3.9)
     rspec-core (3.13.0)
       rspec-support (~> 3.13.0)
     rspec-expectations (3.13.2)
@@ -678,40 +660,30 @@ GEM
     rspec-support (3.13.1)
     rspec_junit_formatter (0.6.0)
       rspec-core (>= 2, < 4, != 2.12.0)
-    rubocop (1.75.6)
+    rubocop (1.50.2)
       json (~> 2.3)
-      language_server-protocol (~> 3.17.0.2)
-      lint_roller (~> 1.1.0)
       parallel (~> 1.10)
-      parser (>= 3.3.0.2)
+      parser (>= 3.2.0.0)
       rainbow (>= 2.2.2, < 4.0)
-      regexp_parser (>= 2.9.3, < 3.0)
+      regexp_parser (>= 1.8, < 3.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
+      rexml (>= 3.2.5, < 4.0)
+      rubocop-ast (>= 1.28.0, < 2.0)
       ruby-progressbar (~> 1.7)
-      unicode-display_width (>= 2.4.0, < 4.0)
+      unicode-display_width (>= 2.4.0, < 3.0)
-    rubocop-ast (1.44.1)
+    rubocop-ast (1.28.1)
-      parser (>= 3.3.7.2)
+      parser (>= 3.2.1.0)
-      prism (~> 1.4)
+    rubocop-capybara (2.18.0)
-    rubocop-factory_bot (2.27.1)
+      rubocop (~> 1.41)
-      lint_roller (~> 1.1)
+    rubocop-performance (1.17.1)
-      rubocop (~> 1.72, >= 1.72.1)
+      rubocop (>= 1.7.0, < 2.0)
-    rubocop-performance (1.25.0)
+      rubocop-ast (>= 0.4.0)
-      lint_roller (~> 1.1)
+    rubocop-rails (2.19.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.38.0, < 2.0)
-    rubocop-rails (2.32.0)
       activesupport (>= 4.2.0)
-      lint_roller (~> 1.1)
       rack (>= 1.1)
-      rubocop (>= 1.75.0, < 2.0)
+      rubocop (>= 1.33.0, < 2.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
+    rubocop-rspec (2.21.0)
-    rubocop-rspec (3.6.0)
+      rubocop (~> 1.33)
-      lint_roller (~> 1.1)
+      rubocop-capybara (~> 2.17)
-      rubocop (~> 1.72, >= 1.72.1)
-    ruby-openai (7.3.1)
-      event_stream_parser (>= 0.3.0, < 2.0.0)
-      faraday (>= 1)
-      faraday-multipart (>= 1)
     ruby-progressbar (1.13.0)
     ruby-vips (2.1.4)
       ffi (~> 1.12)
@@ -719,15 +691,6 @@ GEM
     ruby2ruby (2.5.0)
       ruby_parser (~> 3.1)
       sexp_processor (~> 4.6)
-    ruby_llm (1.3.1)
-      base64
-      event_stream_parser (~> 1)
-      faraday (>= 1.10.0)
-      faraday-multipart (>= 1)
-      faraday-net_http (>= 1)
-      faraday-retry (>= 1)
-      marcel (~> 1.0)
-      zeitwerk (~> 2)
     ruby_parser (3.20.0)
       sexp_processor (~> 4.16)
     sass (3.7.4)
@@ -747,7 +710,6 @@ GEM
       parser
     scss_lint (0.60.0)
       sass (~> 3.5, >= 3.5.5)
-    securerandom (0.4.1)
     seed_dump (3.3.1)
       activerecord (>= 4)
       activesupport (>= 4)
@@ -762,17 +724,6 @@ GEM
       sentry-ruby (~> 5.19.0)
       sidekiq (>= 3.0)
     sexp_processor (4.17.0)
-    shopify_api (14.8.0)
-      activesupport
-      concurrent-ruby
-      hash_diff
-      httparty
-      jwt
-      oj
-      openssl
-      securerandom
-      sorbet-runtime
-      zeitwerk (~> 2.5)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
     sidekiq (7.3.1)
@@ -795,17 +746,15 @@ GEM
       json (>= 1.8, < 3)
       simplecov-html (~> 0.10.0)
     simplecov-html (0.10.2)
-    slack-ruby-client (2.5.2)
+    slack-ruby-client (2.2.0)
       faraday (>= 2.0)
       faraday-mashify
       faraday-multipart
       gli
       hashie
-      logger
     snaky_hash (2.0.1)
       hashie
       version_gem (~> 1.1, >= 1.1.1)
-    sorbet-runtime (0.5.11934)
     spring (4.1.1)
     spring-watcher-listen (2.1.0)
       listen (>= 2.7, < 4.0)
@@ -828,7 +777,7 @@ GEM
     time_diff (0.3.0)
       activesupport
       i18n
-    timeout (0.4.3)
+    timeout (0.4.1)
     trailblazer-option (0.1.2)
     twilio-ruby (5.77.0)
       faraday (>= 0.9, < 3.0)
@@ -846,11 +795,9 @@ GEM
     unf (0.1.4)
       unf_ext
     unf_ext (0.0.8.2)
-    unicode-display_width (3.1.4)
+    unicode-display_width (2.4.2)
-      unicode-emoji (~> 4.0, >= 4.0.4)
+    uniform_notifier (1.16.0)
-    unicode-emoji (4.0.4)
+    uri (0.13.0)
-    uniform_notifier (1.17.0)
-    uri (1.0.3)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
       activemodel (>= 3.2)
@@ -877,9 +824,7 @@ GEM
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
-    webrick (1.9.1)
+    websocket-driver (0.7.6)
-    websocket-driver (0.7.7)
-      base64
       websocket-extensions (>= 0.1.0)
     websocket-extensions (0.1.5)
     wisper (2.0.0)
@@ -906,7 +851,6 @@ DEPENDENCIES
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.2.1)
   annotate
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -948,9 +892,8 @@ DEPENDENCIES
   haikunator
   hairtrigger
   hashie
-  html2text
+  html2text!
   image_processing
-  iso-639
   jbuilder
   json_refs
   json_schemer
@@ -986,7 +929,7 @@ DEPENDENCIES
   rack-cors (= 2.0.0)
   rack-mini-profiler (>= 3.2.0)
   rack-timeout
-  rails (~> 7.1)
+  rails (~> 7.0.8.4)
   redis
   redis-namespace
   responders (>= 3.1.1)
@@ -995,23 +938,20 @@ DEPENDENCIES
   rspec-rails (>= 6.1.5)
   rspec_junit_formatter
   rubocop
-  rubocop-factory_bot
   rubocop-performance
   rubocop-rails
   rubocop-rspec
-  ruby-openai
   scout_apm
   scss_lint
   seed_dump
   sentry-rails (>= 5.19.0)
   sentry-ruby
   sentry-sidekiq (>= 5.19.0)
-  shopify_api
   shoulda-matchers
   sidekiq (>= 7.3.1)
   sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
-  slack-ruby-client (~> 2.5.2)
+  slack-ruby-client (~> 2.2.0)
   spring
   spring-watcher-listen
   squasher
@@ -1033,7 +973,7 @@ DEPENDENCIES
   working_hours
 
 RUBY VERSION
-   ruby 3.4.4p34
+   ruby 3.3.3p89
 
 BUNDLED WITH
    2.5.16

Makefile

@@ -41,15 +41,8 @@ run:
 
 force_run:
 	rm -f ./.overmind.sock
-	rm -f tmp/pids/*.pid
 	overmind start -f Procfile.dev
 
-force_run_tunnel:
-	lsof -ti:3000 | xargs kill -9 2>/dev/null || true
-	rm -f ./.overmind.sock
-	rm -f tmp/pids/*.pid
-	overmind start -f Procfile.tunnel
-
 debug:
 	overmind connect backend
 
@@ -59,4 +52,4 @@ debug_worker:
 docker: 
 	docker build -t $(APP_NAME) -f ./docker/Dockerfile .
 
-.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run force_run_tunnel debug debug_worker
+.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run debug debug_worker

Procfile.tunnel

@@ -1,4 +0,0 @@
-backend: DISABLE_MINI_PROFILER=true bin/rails s -p 3000
-# https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
-worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
-vite: bin/vite build --watch

README.md

@@ -1,11 +1,22 @@
-<img src="./.github/screenshots/header.png#gh-light-mode-only" width="100%" alt="Header light mode"/>
+## 🚨 Note: This branch is unstable. For the stable branch's source code, please use the branch [3.x](https://github.com/chatwoot/chatwoot/tree/3.x)
-<img src="./.github/screenshots/header-dark.png#gh-dark-mode-only" width="100%" alt="Header dark mode"/>
+
+
+<img src="https://user-images.githubusercontent.com/2246121/282256557-1570674b-d142-4198-9740-69404cc6a339.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282256632-87f6a01b-6467-4e0e-8a93-7bbf66d03a17.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
 
 ___
 
 # Chatwoot
 
-The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
+Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
+<p>
+  <a href="https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master" alt="Deploy to Heroku">
+     <img width="150" alt="Deploy" src="https://www.herokucdn.com/deploy/button.svg"/>
+  </a>
+  <a href="https://marketplace.digitalocean.com/apps/chatwoot?refcode=f2238426a2a8" alt="Deploy to DigitalOcean">
+     <img width="200" alt="Deploy to DO" src="https://www.deploytodo.com/do-btn-blue.svg"/>
+  </a>
+</p>
 
 <p>
   <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
@@ -20,71 +31,41 @@ The modern customer support platform, an open-source alternative to Intercom, Ze
   <a href="https://artifacthub.io/packages/helm/chatwoot/chatwoot"><img src="https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/artifact-hub" alt="Artifact HUB"></a>
 </p>
 
+<img src="https://user-images.githubusercontent.com/2246121/282255783-ee8a50c9-f42d-4752-8201-2d59965a663d.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282255784-3d1994ec-d895-4ff5-ac68-d819987e1869.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
 
-<p>
+Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.
-  <a href="https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master" alt="Deploy to Heroku">
-     <img width="150" alt="Deploy" src="https://www.herokucdn.com/deploy/button.svg"/>
-  </a>
-  <a href="https://marketplace.digitalocean.com/apps/chatwoot?refcode=f2238426a2a8" alt="Deploy to DigitalOcean">
-     <img width="200" alt="Deploy to DO" src="https://www.deploytodo.com/do-btn-blue.svg"/>
-  </a>
-</p>
 
-<img src="./.github/screenshots/dashboard.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+## Features
-<img src="./.github/screenshots/dashboard-dark.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
 
----
+Chatwoot supports the following conversation channels:
 
-Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
+ - **Website**: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
+ - **Facebook**: Connect your Facebook pages and start replying to the direct messages to your page.
+ - **Instagram**: Connect your Instagram profile and start replying to the direct messages.
+ - **Twitter**: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
+ - **Telegram**: Connect your Telegram bot and reply to your customers right from a single dashboard.
+ - **WhatsApp**: Connect your WhatsApp business account and manage the conversation in Chatwoot.
+ - **Line**: Connect your Line account and manage the conversations in Chatwoot.
+ - **SMS**: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot.
+ - **API Channel**: Build custom communication channels using our API channel.
+ - **Email**: Forward all your email queries to Chatwoot and view it in our integrated dashboard.
 
-### ✨ Captain – AI Agent for Support
+And more.
 
-Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain [here](https://chwt.app/captain-docs).
+Other features include:
-
-### 💬 Omnichannel Support Desk
-
-Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
-
-### 📚 Help center portal
-
-Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
-
-### 🗂️ Other features
-
-#### Collaboration & Productivity
-
-- Private Notes and @mentions for internal team discussions.
-- Labels to organize and categorize conversations.
-- Keyboard Shortcuts and a Command Bar for quick navigation.
-- Canned Responses to reply faster to frequently asked questions.
-- Auto-Assignment to route conversations based on agent availability.
-- Multi-lingual Support to serve customers in multiple languages.
-- Custom Views and Filters for better inbox organization.
-- Business Hours and Auto-Responders to manage response expectations.
-- Teams and Automation tools for scaling support workflows.
-- Agent Capacity Management to balance workload across the team.
-
-#### Customer Data & Segmentation
-- Contact Management with profiles and interaction history.
-- Contact Segments and Notes for targeted communication.
-- Campaigns to proactively engage customers.
-- Custom Attributes for storing additional customer data.
-- Pre-Chat Forms to collect user information before starting conversations.
-
-#### Integrations
-- Slack Integration to manage conversations directly from Slack.
-- Dialogflow Integration for chatbot automation.
-- Dashboard Apps to embed internal tools within Chatwoot.
-- Shopify Integration to view and manage customer orders right within Chatwoot.
-- Use Google Translate to translate messages from your customers in realtime.
-- Create and manage Linear tickets within Chatwoot.
-
-#### Reports & Insights
-- Live View of ongoing conversations for real-time monitoring.
-- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
-- CSAT Reports to measure customer satisfaction.
-- Downloadable Reports for offline analysis and reporting.
 
+- **CRM**: Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes.
+- **Custom Attributes**: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow.
+- **Shared multi-brand inboxes**: Manage multiple brands or pages using a shared inbox.
+- **Private notes**: Use @mentions and private notes to communicate internally about a conversation.
+- **Canned responses (Saved replies)**: Improve the response rate by adding saved replies for frequently asked questions.
+- **Conversation Labels**: Use conversation labels to create custom workflows.
+- **Auto assignment**: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
+- **Conversation continuity**: If the user has provided an email address through the chat widget, Chatwoot will send an email to the customer under the agent name so that the user can continue the conversation over the email.
+- **Multi-lingual support**: Chatwoot supports 10+ languages.
+- **Powerful API & Webhooks**: Extend the capability of the software using Chatwoot’s webhooks and APIs.
+- **Integrations**: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.
 
 ## Documentation
 
@@ -126,15 +107,17 @@ For other supported options, checkout our [deployment page](https://chatwoot.com
 
 Looking to report a vulnerability? Please refer our [SECURITY.md](./SECURITY.md) file.
 
-## Community
+
+## Community? Questions? Support ?
 
 If you need help or just want to hang out, come, say hi on our [Discord](https://discord.gg/cJXdrwS) server.
 
-## Contributors
+
+## Contributors ✨
 
 Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contributors):
 
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>
 
 
-*Chatwoot* &copy; 2017-2025, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2024, Chatwoot Inc - Released under the MIT License.

SECURITY.md

@@ -2,13 +2,13 @@ Chatwoot is looking forward to working with security researchers worldwide to ke
 
 ## Reporting a Vulnerability
 
-We use Github to track the security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://github.com/chatwoot/chatwoot/security/advisories/new). This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.
+We use [huntr.dev](https://huntr.dev/) for security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://huntr.dev/bounties/disclose). This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.
 
 If you have any questions about the process, contact security@chatwoot.com. 
 
-Please try your best to describe a clear and realistic impact for your report, and please don't open any public issues on GitHub or social media; we're doing our best to respond through Github as quickly as possible.
+Please try your best to describe a clear and realistic impact for your report, and please don't open any public issues on GitHub or social media; we're doing our best to respond through Huntr as quickly as possible.
 
-> Note: Please use the email for questions related to the process. Disclosures should be done via [Github](https://github.com/chatwoot/chatwoot/security/advisories/new)
+> Note: Please use the email for questions related to the process. Disclosures should be done via [huntr.dev](https://huntr.dev/)
 ## Supported versions
 
 | Version | Supported        |
@@ -48,7 +48,7 @@ We consider the following out of scope, though there may be exceptions.
 - Brute force attacks
 - DNSSEC
 
-If you are unsure about the scope, please create a [report](https://github.com/chatwoot/chatwoot/security/advisories/new).
+If you are unsure about the scope, please create a [report](https://huntr.dev/repos/chatwoot/chatwoot/).
 
 
 ## Thanks

VERSION_CWCTL

@@ -1 +1 @@
-3.2.0
+3.0.0

app/actions/contact_merge_action.rb

@@ -54,7 +54,7 @@ class ContactMergeAction
     # attributes in base contact are given preference
     merged_attributes = mergee_contact_attributes.deep_merge(base_contact_attributes)
 
-    @mergee_contact.reload.destroy!
+    @mergee_contact.destroy!
     Rails.configuration.dispatcher.dispatch(CONTACT_MERGED, Time.zone.now, contact: @base_contact,
                                                                            tokens: [@base_contact.contact_inboxes.filter_map(&:pubsub_token)])
     @base_contact.update!(merged_attributes)

app/assets/javascripts/secretField.js

@@ -10,8 +10,7 @@ function toggleSecretField(e) {
   if (!textElement) return;
 
   if (textElement.dataset.secretMasked === 'false') {
-    const maskedLength = secretField.dataset.secretText?.length || 10;
+    textElement.textContent = '•'.repeat(10);
-    textElement.textContent = '•'.repeat(maskedLength);
     textElement.dataset.secretMasked = 'true';
     toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-show');
 
@@ -33,13 +32,3 @@ function copySecretField(e) {
 
   navigator.clipboard.writeText(secretField.dataset.secretText);
 }
-
-document.addEventListener('DOMContentLoaded', () => {
-  document.querySelectorAll('.cell-data__secret-field').forEach(field => {
-    const span = field.querySelector('[data-secret-masked]');
-    if (span && span.dataset.secretMasked === 'true') {
-      const len = field.dataset.secretText?.length || 10;
-      span.textContent = '•'.repeat(len);
-    }
-  });
-});

app/assets/stylesheets/administrate/components/_buttons.scss

@@ -1,15 +1,15 @@
-button:not(.reset-base),
+button,
-input[type='button']:not(.reset-base),
+input[type="button"],
-input[type='reset']:not(.reset-base),
+input[type="reset"],
-input[type='submit']:not(.reset-base),
+input[type="submit"],
-.button:not(.reset-base) {
+.button {
   appearance: none;
   background-color: $color-woot;
   border: 0;
   border-radius: $base-border-radius;
   color: $white;
   cursor: pointer;
-  display: inline-flex;
+  display: inline-block;
   font-size: $font-size-small;
   -webkit-font-smoothing: antialiased;
   font-weight: $font-weight-medium;

app/assets/stylesheets/administrate/components/_cells.scss

@@ -46,25 +46,17 @@
 
 .cell-data__secret-field {
   align-items: center;
-  color: $hint-grey;
   display: flex;
 
   span {
-    flex: 0 0 auto;
+    flex: 1;
   }
 
-  [data-secret-toggler],
+  button {
-  [data-secret-copier] {
+    margin-left: 5px;
-    background: transparent;
-    border: 0;
-    color: inherit;
-    margin-left: 0.5rem;
-    padding: 0;
 
     svg {
       fill: currentColor;
-      height: 1.25rem;
-      width: 1.25rem;
     }
   }
 }

app/assets/stylesheets/administrate/custom_styles.scss

@@ -10,6 +10,7 @@
 
   .icon-container {
     margin-right: 2px;
+
   }
 
   .value-container {

app/builders/account_builder.rb

@@ -32,7 +32,14 @@ class AccountBuilder
   end
 
   def validate_email
-    Account::SignUpEmailValidationService.new(@email).perform
+    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
+
+    address = ValidEmail2::Address.new(@email)
+    if address.valid? && !address.disposable?
+      true
+    else
+      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
+    end
   end
 
   def validate_user
@@ -74,4 +81,21 @@ class AccountBuilder
     @user.confirm if @confirmed
     @user.save!
   end
+
+  def domain_blocked?
+    domain = @email.split('@').last
+
+    blocked_domains.each do |blocked_domain|
+      return true if domain.match?(blocked_domain)
+    end
+
+    false
+  end
+
+  def blocked_domains
+    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
+    return [] if domains.blank?
+
+    domains.split("\n").map(&:strip)
+  end
 end

app/builders/campaigns/campaign_conversation_builder.rb

@@ -9,7 +9,7 @@ class Campaigns::CampaignConversationBuilder
       @contact_inbox.lock!
 
       # We won't send campaigns if a conversation is already present
-      raise 'Conversation already present' if @contact_inbox.reload.conversations.present?
+      raise 'Conversation alread present' if @contact_inbox.reload.conversations.present?
 
       @conversation = ::Conversation.create!(conversation_params)
       Messages::MessageBuilder.new(@campaign.sender, @conversation, message_params).perform

app/builders/contact_inbox_builder.rb

@@ -59,47 +59,10 @@ class ContactInboxBuilder
   end
 
   def create_contact_inbox
-    attrs = {
+    ::ContactInbox.create_with(hmac_verified: hmac_verified || false).find_or_create_by!(
       contact_id: @contact.id,
       inbox_id: @inbox.id,
       source_id: @source_id
-    }
+    )
-
-    ::ContactInbox.where(attrs).first_or_create!(hmac_verified: hmac_verified || false)
-  rescue ActiveRecord::RecordNotUnique
-    Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
-    update_old_contact_inbox
-    retry
-  end
-
-  def update_old_contact_inbox
-    # The race condition occurs when there’s a contact inbox with the
-    # same source ID but linked to a different contact. This can happen
-    # if the agent updates the contact’s email or phone number, or
-    # if the contact is merged with another.
-    #
-    # We update the old contact inbox source_id to a random value to
-    # avoid disrupting the current flow. However, the root cause of
-    # this issue is a flaw in the contact inbox model design.
-    # Contact inbox is essentially tracking a session and is not
-    # needed for non-live chat channels.
-    raise ActiveRecord::RecordNotUnique unless allowed_channels?
-
-    contact_inbox = ::ContactInbox.find_by(inbox_id: @inbox.id, source_id: @source_id)
-    return if contact_inbox.blank?
-
-    contact_inbox.update!(source_id: new_source_id)
-  end
-
-  def new_source_id
-    if @inbox.whatsapp? || @inbox.sms? || @inbox.twilio?
-      "whatsapp:#{@source_id}#{rand(100)}"
-    else
-      "#{rand(10)}#{@source_id}"
-    end
-  end
-
-  def allowed_channels?
-    @inbox.email? || @inbox.sms? || @inbox.twilio? || @inbox.whatsapp?
   end
 end

app/builders/contact_inbox_with_contact_builder.rb

@@ -63,33 +63,9 @@ class ContactInboxWithContactBuilder
     contact = find_contact_by_identifier(contact_attributes[:identifier])
     contact ||= find_contact_by_email(contact_attributes[:email])
     contact ||= find_contact_by_phone_number(contact_attributes[:phone_number])
-    contact ||= find_contact_by_instagram_source_id(source_id) if instagram_channel?
-
     contact
   end
 
-  def instagram_channel?
-    inbox.channel_type == 'Channel::Instagram'
-  end
-
-  # There might be existing contact_inboxes created through Channel::FacebookPage
-  # with the same Instagram source_id. New Instagram interactions should create fresh contact_inboxes
-  # while still reusing contacts if found in Facebook channels so that we can create
-  # new conversations with the same contact.
-  def find_contact_by_instagram_source_id(instagram_id)
-    return if instagram_id.blank?
-
-    existing_contact_inbox = ContactInbox.joins(:inbox)
-                                         .where(source_id: instagram_id)
-                                         .where(
-                                           'inboxes.channel_type = ? AND inboxes.account_id = ?',
-                                           'Channel::FacebookPage',
-                                           account.id
-                                         ).first
-
-    existing_contact_inbox&.contact
-  end
-
   def find_contact_by_identifier(identifier)
     return if identifier.blank?
 

app/builders/messages/instagram/base_message_builder.rb

@@ -1,180 +0,0 @@
-class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuilder
-  attr_reader :messaging
-
-  def initialize(messaging, inbox, outgoing_echo: false)
-    super()
-    @messaging = messaging
-    @inbox = inbox
-    @outgoing_echo = outgoing_echo
-  end
-
-  def perform
-    return if @inbox.channel.reauthorization_required?
-
-    ActiveRecord::Base.transaction do
-      build_message
-    end
-  rescue StandardError => e
-    handle_error(e)
-  end
-
-  private
-
-  def attachments
-    @messaging[:message][:attachments] || {}
-  end
-
-  def message_type
-    @outgoing_echo ? :outgoing : :incoming
-  end
-
-  def message_identifier
-    message[:mid]
-  end
-
-  def message_source_id
-    @outgoing_echo ? recipient_id : sender_id
-  end
-
-  def message_is_unsupported?
-    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
-  end
-
-  def sender_id
-    @messaging[:sender][:id]
-  end
-
-  def recipient_id
-    @messaging[:recipient][:id]
-  end
-
-  def message
-    @messaging[:message]
-  end
-
-  def contact
-    @contact ||= @inbox.contact_inboxes.find_by(source_id: message_source_id)&.contact
-  end
-
-  def conversation
-    @conversation ||= set_conversation_based_on_inbox_config
-  end
-
-  def set_conversation_based_on_inbox_config
-    if @inbox.lock_to_single_conversation
-      find_conversation_scope.order(created_at: :desc).first || build_conversation
-    else
-      find_or_build_for_multiple_conversations
-    end
-  end
-
-  def find_conversation_scope
-    Conversation.where(conversation_params)
-  end
-
-  def find_or_build_for_multiple_conversations
-    last_conversation = find_conversation_scope.where.not(status: :resolved).order(created_at: :desc).first
-    return build_conversation if last_conversation.nil?
-
-    last_conversation
-  end
-
-  def message_content
-    @messaging[:message][:text]
-  end
-
-  def story_reply_attributes
-    message[:reply_to][:story] if message[:reply_to].present? && message[:reply_to][:story].present?
-  end
-
-  def message_reply_attributes
-    message[:reply_to][:mid] if message[:reply_to].present? && message[:reply_to][:mid].present?
-  end
-
-  def build_message
-    # Duplicate webhook events may be sent for the same message
-    # when a user is connected to the Instagram account through both Messenger and Instagram login.
-    # There is chance for echo events to be sent for the same message.
-    # Therefore, we need to check if the message already exists before creating it.
-    return if message_already_exists?
-
-    return if message_content.blank? && all_unsupported_files?
-
-    @message = conversation.messages.create!(message_params)
-    save_story_id
-
-    attachments.each do |attachment|
-      process_attachment(attachment)
-    end
-  end
-
-  def save_story_id
-    return if story_reply_attributes.blank?
-
-    @message.save_story_info(story_reply_attributes)
-  end
-
-  def build_conversation
-    @contact_inbox ||= contact.contact_inboxes.find_by!(source_id: message_source_id)
-    Conversation.create!(conversation_params.merge(
-                           contact_inbox_id: @contact_inbox.id,
-                           additional_attributes: additional_conversation_attributes
-                         ))
-  end
-
-  def additional_conversation_attributes
-    {}
-  end
-
-  def conversation_params
-    {
-      account_id: @inbox.account_id,
-      inbox_id: @inbox.id,
-      contact_id: contact.id
-    }
-  end
-
-  def message_params
-    params = {
-      account_id: conversation.account_id,
-      inbox_id: conversation.inbox_id,
-      message_type: message_type,
-      source_id: message_identifier,
-      content: message_content,
-      sender: @outgoing_echo ? nil : contact,
-      content_attributes: {
-        in_reply_to_external_id: message_reply_attributes
-      }
-    }
-
-    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
-    params
-  end
-
-  def message_already_exists?
-    find_message_by_source_id(@messaging[:message][:mid]).present?
-  end
-
-  def find_message_by_source_id(source_id)
-    return unless source_id
-
-    @message = Message.find_by(source_id: source_id)
-  end
-
-  def all_unsupported_files?
-    return if attachments.empty?
-
-    attachments_type = attachments.pluck(:type).uniq.first
-    unsupported_file_type?(attachments_type)
-  end
-
-  def handle_error(error)
-    ChatwootExceptionTracker.new(error, account: @inbox.account).capture_exception
-    true
-  end
-
-  # Abstract methods to be implemented by subclasses
-  def get_story_object_from_source_id(source_id)
-    raise NotImplementedError
-  end
-end

app/builders/messages/instagram/message_builder.rb

@@ -1,42 +1,200 @@
-class Messages::Instagram::MessageBuilder < Messages::Instagram::BaseMessageBuilder
+# This class creates both outgoing messages from chatwoot and echo outgoing messages based on the flag `outgoing_echo`
+# Assumptions
+# 1. Incase of an outgoing message which is echo, source_id will NOT be nil,
+#    based on this we are showing "not sent from chatwoot" message in frontend
+#    Hence there is no need to set user_id in message for outgoing echo messages.
+
+class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
+  attr_reader :messaging
+
   def initialize(messaging, inbox, outgoing_echo: false)
-    super(messaging, inbox, outgoing_echo: outgoing_echo)
+    super()
+    @messaging = messaging
+    @inbox = inbox
+    @outgoing_echo = outgoing_echo
+  end
+
+  def perform
+    return if @inbox.channel.reauthorization_required?
+
+    ActiveRecord::Base.transaction do
+      build_message
+    end
+  rescue Koala::Facebook::AuthenticationError => e
+    Rails.logger.warn("Instagram authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+    Rails.logger.error e
+    @inbox.channel.authorization_error!
+    raise
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
+    true
   end
 
   private
 
-  def get_story_object_from_source_id(source_id)
+  def attachments
-    url = "#{base_uri}/#{source_id}?fields=story,from&access_token=#{@inbox.channel.access_token}"
+    @messaging[:message][:attachments] || {}
-
-    response = HTTParty.get(url)
-
-    return JSON.parse(response.body).with_indifferent_access if response.success?
-
-    # Create message first if it doesn't exist
-    @message ||= conversation.messages.create!(message_params)
-    handle_error_response(response)
-    nil
   end
 
-  def handle_error_response(response)
+  def message_type
-    parsed_response = JSON.parse(response.body)
+    @outgoing_echo ? :outgoing : :incoming
-    error_code = parsed_response.dig('error', 'code')
+  end
 
-    # https://developers.facebook.com/docs/messenger-platform/error-codes
+  def message_identifier
-    # Access token has expired or become invalid.
+    message[:mid]
-    channel.authorization_error! if error_code == 190
+  end
 
-    # There was a problem scraping data from the provided link.
+  def message_source_id
-    # https://developers.facebook.com/docs/graph-api/guides/error-handling/ search for error code 1609005
+    @outgoing_echo ? recipient_id : sender_id
-    if error_code == 1_609_005
+  end
-      @message.attachments.destroy_all
+
-      @message.update(content: I18n.t('conversations.messages.instagram_deleted_story_content'))
+  def message_is_unsupported?
+    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
+  end
+
+  def sender_id
+    @messaging[:sender][:id]
+  end
+
+  def recipient_id
+    @messaging[:recipient][:id]
+  end
+
+  def message
+    @messaging[:message]
+  end
+
+  def contact
+    @contact ||= @inbox.contact_inboxes.find_by(source_id: message_source_id)&.contact
+  end
+
+  def conversation
+    @conversation ||= set_conversation_based_on_inbox_config
+  end
+
+  def instagram_direct_message_conversation
+    Conversation.where(conversation_params)
+                .where("additional_attributes ->> 'type' = 'instagram_direct_message'")
+  end
+
+  def set_conversation_based_on_inbox_config
+    if @inbox.lock_to_single_conversation
+      instagram_direct_message_conversation.order(created_at: :desc).first || build_conversation
+    else
+      find_or_build_for_multiple_conversations
     end
-
-    Rails.logger.error("[InstagramStoryFetchError]: #{parsed_response.dig('error', 'message')} #{error_code}")
   end
 
-  def base_uri
+  def find_or_build_for_multiple_conversations
-    "https://graph.instagram.com/#{GlobalConfigService.load('INSTAGRAM_API_VERSION', 'v22.0')}"
+    last_conversation = instagram_direct_message_conversation.where.not(status: :resolved).order(created_at: :desc).first
+
+    return build_conversation if last_conversation.nil?
+
+    last_conversation
   end
+
+  def message_content
+    @messaging[:message][:text]
+  end
+
+  def story_reply_attributes
+    message[:reply_to][:story] if message[:reply_to].present? && message[:reply_to][:story].present?
+  end
+
+  def message_reply_attributes
+    message[:reply_to][:mid] if message[:reply_to].present? && message[:reply_to][:mid].present?
+  end
+
+  def build_message
+    return if @outgoing_echo && already_sent_from_chatwoot?
+    return if message_content.blank? && all_unsupported_files?
+
+    @message = conversation.messages.create!(message_params)
+    save_story_id
+
+    attachments.each do |attachment|
+      process_attachment(attachment)
+    end
+  end
+
+  def save_story_id
+    return if story_reply_attributes.blank?
+
+    @message.save_story_info(story_reply_attributes)
+  end
+
+  def build_conversation
+    @contact_inbox ||= contact.contact_inboxes.find_by!(source_id: message_source_id)
+
+    Conversation.create!(conversation_params.merge(
+                           contact_inbox_id: @contact_inbox.id,
+                           additional_attributes: { type: 'instagram_direct_message' }
+                         ))
+  end
+
+  def conversation_params
+    {
+      account_id: @inbox.account_id,
+      inbox_id: @inbox.id,
+      contact_id: contact.id
+    }
+  end
+
+  def message_params
+    params = {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: message_type,
+      source_id: message_identifier,
+      content: message_content,
+      sender: @outgoing_echo ? nil : contact,
+      content_attributes: {
+        in_reply_to_external_id: message_reply_attributes
+      }
+    }
+
+    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
+    params
+  end
+
+  def already_sent_from_chatwoot?
+    cw_message = conversation.messages.where(
+      source_id: @messaging[:message][:mid]
+    ).first
+
+    cw_message.present?
+  end
+
+  def all_unsupported_files?
+    return if attachments.empty?
+
+    attachments_type = attachments.pluck(:type).uniq.first
+    unsupported_file_type?(attachments_type)
+  end
+
+  ### Sample response
+  # {
+  #   "object": "instagram",
+  #   "entry": [
+  #     {
+  #       "id": "<IGID>",// ig id of the business
+  #       "time": 1569262486134,
+  #       "messaging": [
+  #         {
+  #           "sender": {
+  #             "id": "<IGSID>"
+  #           },
+  #           "recipient": {
+  #             "id": "<IGID>"
+  #           },
+  #           "timestamp": 1569262485349,
+  #           "message": {
+  #             "mid": "<MESSAGE_ID>",
+  #             "text": "<MESSAGE_CONTENT>"
+  #           }
+  #         }
+  #       ]
+  #     }
+  #   ],
+  # }
 end

app/builders/messages/instagram/messenger/message_builder.rb

@@ -1,33 +0,0 @@
-class Messages::Instagram::Messenger::MessageBuilder < Messages::Instagram::BaseMessageBuilder
-  def initialize(messaging, inbox, outgoing_echo: false)
-    super(messaging, inbox, outgoing_echo: outgoing_echo)
-  end
-
-  private
-
-  def get_story_object_from_source_id(source_id)
-    k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
-    k.get_object(source_id, fields: %w[story from]) || {}
-  rescue Koala::Facebook::AuthenticationError
-    @inbox.channel.authorization_error!
-    raise
-  rescue Koala::Facebook::ClientError => e
-    # The exception occurs when we are trying fetch the deleted story or blocked story.
-    @message.attachments.destroy_all
-    @message.update(content: I18n.t('conversations.messages.instagram_deleted_story_content'))
-    Rails.logger.error e
-    {}
-  rescue StandardError => e
-    ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
-    {}
-  end
-
-  def find_conversation_scope
-    Conversation.where(conversation_params)
-                .where("additional_attributes ->> 'type' = 'instagram_direct_message'")
-  end
-
-  def additional_conversation_attributes
-    { type: 'instagram_direct_message' }
-  end
-end

app/builders/messages/messenger/message_builder.rb

@@ -68,8 +68,20 @@ class Messages::Messenger::MessageBuilder
     message.save!
   end
 
-  # This is a placeholder method to be overridden by child classes
+  def get_story_object_from_source_id(source_id)
-  def get_story_object_from_source_id(_source_id)
+    k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
+    k.get_object(source_id, fields: %w[story from]) || {}
+  rescue Koala::Facebook::AuthenticationError
+    @inbox.channel.authorization_error!
+    raise
+  rescue Koala::Facebook::ClientError => e
+    # The exception occurs when we are trying fetch the deleted story or blocked story.
+    @message.attachments.destroy_all
+    @message.update(content: I18n.t('conversations.messages.instagram_deleted_story_content'))
+    Rails.logger.error e
+    {}
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
     {}
   end
 

app/builders/notification_builder.rb

@@ -25,8 +25,6 @@ class NotificationBuilder
   def build_notification
     # Create conversation_creation notification only if user is subscribed to it
     return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
-    # skip notifications for blocked conversations except for user mentions
-    return if primary_actor.contact.blocked? && notification_type != 'conversation_mention'
 
     user.notifications.create!(
       notification_type: notification_type,

app/builders/v2/reports/agent_summary_builder.rb

@@ -2,38 +2,52 @@ class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
   pattr_initialize [:account!, :params!]
 
   def build
-    load_data
+    set_grouped_conversations_count
+    set_grouped_avg_reply_time
+    set_grouped_avg_first_response_time
+    set_grouped_avg_resolution_time
     prepare_report
   end
 
   private
 
-  attr_reader :conversations_count, :resolved_count,
+  def set_grouped_conversations_count
-              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
+    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('assignee_id').count
-
-  def fetch_conversations_count
-    account.conversations.where(created_at: range).group('assignee_id').count
   end
 
-  def prepare_report
+  def set_grouped_avg_resolution_time
-    account.account_users.map do |account_user|
+    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
-      build_agent_stats(account_user)
-    end
   end
 
-  def build_agent_stats(account_user)
+  def set_grouped_avg_first_response_time
-    user_id = account_user.user_id
+    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
-    {
+  end
-      id: user_id,
+
-      conversations_count: conversations_count[user_id] || 0,
+  def set_grouped_avg_reply_time
-      resolved_conversations_count: resolved_count[user_id] || 0,
+    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
-      avg_resolution_time: avg_resolution_time[user_id],
-      avg_first_response_time: avg_first_response_time[user_id],
-      avg_reply_time: avg_reply_time[user_id]
-    }
   end
 
   def group_by_key
     :user_id
   end
+
+  def reporting_events
+    @reporting_events ||= Current.account.reporting_events.where(created_at: range)
+  end
+
+  def prepare_report
+    account.account_users.each_with_object([]) do |account_user, arr|
+      arr << {
+        id: account_user.user_id,
+        conversations_count: @grouped_conversations_count[account_user.user_id],
+        avg_resolution_time: @grouped_avg_resolution_time[account_user.user_id],
+        avg_first_response_time: @grouped_avg_first_response_time[account_user.user_id],
+        avg_reply_time: @grouped_avg_reply_time[account_user.user_id]
+      }
+    end
+  end
+
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
+  end
 end

app/builders/v2/reports/base_summary_builder.rb

@@ -1,50 +1,17 @@
 class V2::Reports::BaseSummaryBuilder
   include DateRangeHelper
 
-  def build
-    load_data
-    prepare_report
-  end
-
   private
 
-  def load_data
-    @conversations_count = fetch_conversations_count
-    @resolved_count = fetch_resolved_count
-    @avg_resolution_time = fetch_average_time('conversation_resolved')
-    @avg_first_response_time = fetch_average_time('first_response')
-    @avg_reply_time = fetch_average_time('reply_time')
-  end
-
-  def reporting_events
-    @reporting_events ||= account.reporting_events.where(created_at: range)
-  end
-
-  def fetch_conversations_count
-    # Override this method
-  end
-
-  def fetch_average_time(event_name)
-    get_grouped_average(reporting_events.where(name: event_name))
-  end
-
-  def fetch_resolved_count
-    reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
-  end
-
   def group_by_key
     # Override this method
   end
 
-  def prepare_report
-    # Override this method
-  end
-
   def get_grouped_average(events)
     events.group(group_by_key).average(average_value_key)
   end
 
   def average_value_key
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
+    params[:business_hours].present? ? :value_in_business_hours : :value
   end
 end

app/builders/v2/reports/inbox_summary_builder.rb

@@ -1,50 +0,0 @@
-class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  pattr_initialize [:account!, :params!]
-
-  def build
-    load_data
-    prepare_report
-  end
-
-  private
-
-  attr_reader :conversations_count, :resolved_count,
-              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
-
-  def load_data
-    @conversations_count = fetch_conversations_count
-    @resolved_count = fetch_resolved_count
-    @avg_resolution_time = fetch_average_time('conversation_resolved')
-    @avg_first_response_time = fetch_average_time('first_response')
-    @avg_reply_time = fetch_average_time('reply_time')
-  end
-
-  def fetch_conversations_count
-    account.conversations.where(created_at: range).group(group_by_key).count
-  end
-
-  def prepare_report
-    account.inboxes.map do |inbox|
-      build_inbox_stats(inbox)
-    end
-  end
-
-  def build_inbox_stats(inbox)
-    {
-      id: inbox.id,
-      conversations_count: conversations_count[inbox.id] || 0,
-      resolved_conversations_count: resolved_count[inbox.id] || 0,
-      avg_resolution_time: avg_resolution_time[inbox.id],
-      avg_first_response_time: avg_first_response_time[inbox.id],
-      avg_reply_time: avg_reply_time[inbox.id]
-    }
-  end
-
-  def group_by_key
-    :inbox_id
-  end
-
-  def average_value_key
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours]) ? :value_in_business_hours : :value
-  end
-end

app/builders/v2/reports/label_summary_builder.rb

@@ -1,103 +0,0 @@
-class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  attr_reader :account, :params
-
-  # rubocop:disable Lint/MissingSuper
-  # the parent class has no initialize
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-
-    timezone_offset = (params[:timezone_offset] || 0).to_f
-    @timezone = ActiveSupport::TimeZone[timezone_offset]&.name
-  end
-  # rubocop:enable Lint/MissingSuper
-
-  def build
-    labels = account.labels.to_a
-    return [] if labels.empty?
-
-    report_data = collect_report_data
-    labels.map { |label| build_label_report(label, report_data) }
-  end
-
-  private
-
-  def collect_report_data
-    conversation_filter = build_conversation_filter
-    use_business_hours = use_business_hours?
-
-    {
-      conversation_counts: fetch_conversation_counts(conversation_filter),
-      resolved_counts: fetch_resolved_counts(conversation_filter),
-      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
-      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
-      reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
-    }
-  end
-
-  def build_label_report(label, report_data)
-    {
-      id: label.id,
-      name: label.title,
-      conversations_count: report_data[:conversation_counts][label.title] || 0,
-      avg_resolution_time: report_data[:resolution_metrics][label.title] || 0,
-      avg_first_response_time: report_data[:first_response_metrics][label.title] || 0,
-      avg_reply_time: report_data[:reply_metrics][label.title] || 0,
-      resolved_conversations_count: report_data[:resolved_counts][label.title] || 0
-    }
-  end
-
-  def use_business_hours?
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-  end
-
-  def build_conversation_filter
-    conversation_filter = { account_id: account.id }
-    conversation_filter[:created_at] = range if range.present?
-
-    conversation_filter
-  end
-
-  def fetch_conversation_counts(conversation_filter)
-    fetch_counts(conversation_filter)
-  end
-
-  def fetch_resolved_counts(conversation_filter)
-    # since the base query is ActsAsTaggableOn,
-    # the status :resolved won't automatically be converted to integer status
-    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
-  end
-
-  def fetch_counts(conversation_filter)
-    ActsAsTaggableOn::Tagging
-      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        taggable_type: 'Conversation',
-        context: 'labels',
-        conversations: conversation_filter
-      )
-      .select('tags.name, COUNT(taggings.*) AS count')
-      .group('tags.name')
-      .each_with_object({}) { |record, hash| hash[record.name] = record.count }
-  end
-
-  def fetch_metrics(conversation_filter, event_name, use_business_hours)
-    ReportingEvent
-      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
-      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        conversations: conversation_filter,
-        name: event_name,
-        taggings: { taggable_type: 'Conversation', context: 'labels' }
-      )
-      .group('tags.name')
-      .order('tags.name')
-      .select(
-        'tags.name',
-        use_business_hours ? 'AVG(reporting_events.value_in_business_hours) as avg_value' : 'AVG(reporting_events.value) as avg_value'
-      )
-      .each_with_object({}) { |record, hash| hash[record.name] = record.avg_value.to_f }
-  end
-end

app/builders/v2/reports/team_summary_builder.rb

@@ -1,37 +1,49 @@
 class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
   pattr_initialize [:account!, :params!]
 
+  def build
+    set_grouped_conversations_count
+    set_grouped_avg_reply_time
+    set_grouped_avg_first_response_time
+    set_grouped_avg_resolution_time
+    prepare_report
+  end
+
   private
 
-  attr_reader :conversations_count, :resolved_count,
+  def set_grouped_conversations_count
-              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
+    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('team_id').count
+  end
 
-  def fetch_conversations_count
+  def set_grouped_avg_resolution_time
-    account.conversations.where(created_at: range).group(:team_id).count
+    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
+  end
+
+  def set_grouped_avg_first_response_time
+    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
+  end
+
+  def set_grouped_avg_reply_time
+    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
   end
 
   def reporting_events
-    @reporting_events ||= account.reporting_events.where(created_at: range).joins(:conversation)
+    @reporting_events ||= Current.account.reporting_events.where(created_at: range).joins(:conversation)
-  end
-
-  def prepare_report
-    account.teams.map do |team|
-      build_team_stats(team)
-    end
-  end
-
-  def build_team_stats(team)
-    {
-      id: team.id,
-      conversations_count: conversations_count[team.id] || 0,
-      resolved_conversations_count: resolved_count[team.id] || 0,
-      avg_resolution_time: avg_resolution_time[team.id],
-      avg_first_response_time: avg_first_response_time[team.id],
-      avg_reply_time: avg_reply_time[team.id]
-    }
   end
 
   def group_by_key
     'conversations.team_id'
   end
+
+  def prepare_report
+    account.teams.each_with_object([]) do |team, arr|
+      arr << {
+        id: team.id,
+        conversations_count: @grouped_conversations_count[team.id],
+        avg_resolution_time: @grouped_avg_resolution_time[team.id],
+        avg_first_response_time: @grouped_avg_first_response_time[team.id],
+        avg_reply_time: @grouped_avg_reply_time[team.id]
+      }
+    end
+  end
 end

app/builders/v2/reports/timeseries/average_report_builder.rb

@@ -28,7 +28,7 @@ class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::B
   end
 
   def object_scope
-    scope.reporting_events.where(name: event_name, created_at: range, account_id: account.id)
+    scope.reporting_events.where(name: event_name, created_at: range)
   end
 
   def reporting_events

app/channels/room_channel.rb

@@ -2,9 +2,10 @@ class RoomChannel < ApplicationCable::Channel
   def subscribed
     # TODO: should we only do ensure stream  if current account is present?
     # for now going ahead with guard clauses in update_subscription and broadcast_presence
+
+    ensure_stream
     current_user
     current_account
-    ensure_stream
     update_subscription
     broadcast_presence
   end
@@ -21,12 +22,12 @@ class RoomChannel < ApplicationCable::Channel
 
     data = { account_id: @current_account.id, users: ::OnlineStatusTracker.get_available_users(@current_account.id) }
     data[:contacts] = ::OnlineStatusTracker.get_available_contacts(@current_account.id) if @current_user.is_a? User
-    ActionCable.server.broadcast(pubsub_token, { event: 'presence.update', data: data })
+    ActionCable.server.broadcast(@pubsub_token, { event: 'presence.update', data: data })
   end
 
   def ensure_stream
-    stream_from pubsub_token
+    @pubsub_token = params[:pubsub_token]
-    stream_from "account_#{@current_account.id}" if @current_account.present? && @current_user.is_a?(User)
+    stream_from @pubsub_token
   end
 
   def update_subscription
@@ -35,15 +36,11 @@ class RoomChannel < ApplicationCable::Channel
     ::OnlineStatusTracker.update_presence(@current_account.id, @current_user.class.name, @current_user.id)
   end
 
-  def pubsub_token
-    @pubsub_token ||= params[:pubsub_token]
-  end
-
   def current_user
     @current_user ||= if params[:user_id].blank?
-                        ContactInbox.find_by!(pubsub_token: pubsub_token).contact
+                        ContactInbox.find_by!(pubsub_token: @pubsub_token).contact
                       else
-                        User.find_by!(pubsub_token: pubsub_token, id: params[:user_id])
+                        User.find_by!(pubsub_token: @pubsub_token, id: params[:user_id])
                       end
   end
 

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -29,11 +29,6 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
     head :ok
   end
 
-  def reset_access_token
-    @agent_bot.access_token.regenerate_token
-    @agent_bot.reload
-  end
-
   private
 
   def agent_bot
@@ -42,7 +37,7 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: {})
+    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: [:csml_content])
   end
 
   def process_avatar_from_url

app/controllers/api/v1/accounts/agents_controller.rb

@@ -72,7 +72,7 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
   end
 
   def allowed_agent_params
-    [:name, :email, :role, :availability, :auto_offline]
+    [:name, :email, :name, :role, :availability, :auto_offline]
   end
 
   def agent_params

app/controllers/api/v1/accounts/articles_controller.rb

@@ -68,7 +68,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
 
   def article_params
     params.require(:article).permit(
-      :title, :slug, :position, :content, :description, :category_id, :author_id, :associated_article_id, :status,
+      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status,
       :locale, meta: [:title,
                       :description,
                       { tags: [] }]

app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb

@@ -1,6 +1,3 @@
-# TODO : Move this to inboxes controller and deprecate this controller
-# No need to retain this controller as we could handle everything centrally in inboxes controller
-
 class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts::BaseController
   before_action :authorize_request
 

app/controllers/api/v1/accounts/contacts/conversations_controller.rb

@@ -1,17 +1,17 @@
 class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::Contacts::BaseController
   def index
-    # Start with all conversations for this contact
+    @conversations = Current.account.conversations.includes(
-    conversations = Current.account.conversations.includes(
       :assignee, :contact, :inbox, :taggings
-    ).where(contact_id: @contact.id)
+    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(id: :desc).limit(20)
+  end
 
-    # Apply permission-based filtering using the existing service
+  private
-    conversations = Conversations::PermissionFilterService.new(
-      conversations,
-      Current.user,
-      Current.account
-    ).perform
 
-    @conversations = conversations.order(last_activity_at: :desc).limit(20)
+  def inbox_ids
+    if Current.user.administrator? || Current.user.agent?
+      Current.user.assigned_inboxes.pluck(:id)
+    else
+      []
+    end
   end
 end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -14,7 +14,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
   before_action :set_current_page, only: [:index, :active, :search, :filter]
   before_action :fetch_contact, only: [:show, :update, :destroy, :avatar, :contactable_inboxes, :destroy_custom_attributes]
-  before_action :set_include_contact_inboxes, only: [:index, :active, :search, :filter, :show, :update]
+  before_action :set_include_contact_inboxes, only: [:index, :search, :filter, :show, :update]
 
   def index
     @contacts_count = resolved_contacts.count
@@ -56,7 +56,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
                   .get_available_contact_ids(Current.account.id))
     @contacts_count = contacts.count
-    @contacts = fetch_contacts(contacts)
+    @contacts = contacts.page(@current_page)
   end
 
   def show; end
@@ -68,7 +68,6 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     @contacts = fetch_contacts(contacts)
   rescue CustomExceptions::CustomFilter::InvalidAttribute,
          CustomExceptions::CustomFilter::InvalidOperator,
-         CustomExceptions::CustomFilter::InvalidQueryOperator,
          CustomExceptions::CustomFilter::InvalidValue => e
     render_could_not_create_error(e.message)
   end
@@ -163,16 +162,9 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     @contact.custom_attributes
   end
 
-  def contact_additional_attributes
-    return @contact.additional_attributes.merge(permitted_params[:additional_attributes]) if permitted_params[:additional_attributes]
-
-    @contact.additional_attributes
-  end
-
   def contact_update_params
-    permitted_params.except(:custom_attributes, :avatar_url)
+    # we want the merged custom attributes not the original one
-                    .merge({ custom_attributes: contact_custom_attributes })
+    permitted_params.except(:custom_attributes, :avatar_url).merge({ custom_attributes: contact_custom_attributes })
-                    .merge({ additional_attributes: contact_additional_attributes })
   end
 
   def set_include_contact_inboxes

app/controllers/api/v1/accounts/conversations/messages_controller.rb

@@ -1,6 +1,4 @@
 class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::Conversations::BaseController
-  before_action :ensure_api_inbox, only: :update
-
   def index
     @messages = message_finder.perform
   end
@@ -13,11 +11,6 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
     render_could_not_create_error(e.message)
   end
 
-  def update
-    Messages::StatusUpdateService.new(message, permitted_params[:status], permitted_params[:external_error]).perform
-    @message = message
-  end
-
   def destroy
     ActiveRecord::Base.transaction do
       message.update!(content: I18n.t('conversations.messages.deleted'), content_type: :text, content_attributes: { deleted: true })
@@ -28,9 +21,7 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
   def retry
     return if message.blank?
 
-    service = Messages::StatusUpdateService.new(message, 'sent')
+    message.update!(status: :sent, content_attributes: {})
-    service.perform
-    message.update!(content_attributes: {})
     ::SendReplyJob.perform_later(message.id)
   rescue StandardError => e
     render_could_not_create_error(e.message)
@@ -65,16 +56,10 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
   end
 
   def permitted_params
-    params.permit(:id, :target_language, :status, :external_error)
+    params.permit(:id, :target_language)
   end
 
   def already_translated_content_available?
     message.translations.present? && message.translations[permitted_params[:target_language]].present?
   end
-
-  # API inbox check
-  def ensure_api_inbox
-    # Only API inboxes can update messages
-    render json: { error: 'Message status update is only allowed for API inboxes' }, status: :forbidden unless @conversation.inbox.api?
-  end
 end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -6,8 +6,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   before_action :conversation, except: [:index, :meta, :search, :create, :filter]
   before_action :inbox, :contact, :contact_inbox, only: [:create]
 
-  ATTACHMENT_RESULTS_PER_PAGE = 100
-
   def index
     result = conversation_finder.perform
     @conversations = result[:conversations]
@@ -26,12 +24,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def attachments
-    @attachments_count = @conversation.attachments.count
     @attachments = @conversation.attachments
-                                .includes(:message)
-                                .order(created_at: :desc)
-                                .page(attachment_params[:page])
-                                .per(ATTACHMENT_RESULTS_PER_PAGE)
   end
 
   def show; end
@@ -48,12 +41,11 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def filter
-    result = ::Conversations::FilterService.new(params.permit!, current_user, current_account).perform
+    result = ::Conversations::FilterService.new(params.permit!, current_user).perform
     @conversations = result[:conversations]
     @conversations_count = result[:count]
   rescue CustomExceptions::CustomFilter::InvalidAttribute,
          CustomExceptions::CustomFilter::InvalidOperator,
-         CustomExceptions::CustomFilter::InvalidQueryOperator,
          CustomExceptions::CustomFilter::InvalidValue => e
     render_could_not_create_error(e.message)
   end
@@ -124,12 +116,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     @conversation.save!
   end
 
-  def destroy
-    authorize @conversation, :destroy?
-    ::DeleteObjectJob.perform_later(@conversation, Current.user, request.ip)
-    head :ok
-  end
-
   private
 
   def permitted_update_params
@@ -137,10 +123,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     params.permit(:priority)
   end
 
-  def attachment_params
-    params.permit(:page)
-  end
-
   def update_last_seen_on_conversation(last_seen_at, update_assignee)
     # rubocop:disable Rails/SkipsModelValidations
     @conversation.update_column(:agent_last_seen_at, last_seen_at)

app/controllers/api/v1/accounts/custom_filters_controller.rb

@@ -1,6 +1,6 @@
 class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :fetch_custom_filters, only: [:index]
+  before_action :fetch_custom_filters, except: [:create]
   before_action :fetch_custom_filter, only: [:show, :update, :destroy]
   DEFAULT_FILTER_TYPE = 'conversation'.freeze
 
@@ -9,8 +9,8 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
   def show; end
 
   def create
-    @custom_filter = Current.account.custom_filters.create!(
+    @custom_filter = current_user.custom_filters.create!(
-      permitted_payload.merge(user: Current.user)
+      permitted_payload.merge(account_id: Current.account.id)
     )
     render json: { error: @custom_filter.errors.messages }, status: :unprocessable_entity and return unless @custom_filter.valid?
   end
@@ -27,16 +27,14 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
   private
 
   def fetch_custom_filters
-    @custom_filters = Current.account.custom_filters.where(
+    @custom_filters = current_user.custom_filters.where(
-      user: Current.user,
+      account_id: Current.account.id,
       filter_type: permitted_params[:filter_type] || DEFAULT_FILTER_TYPE
     )
   end
 
   def fetch_custom_filter
-    @custom_filter = Current.account.custom_filters.where(
+    @custom_filter = @custom_filters.find(permitted_params[:id])
-      user: Current.user
-    ).find(permitted_params[:id])
   end
 
   def permitted_payload

app/controllers/api/v1/accounts/google/authorizations_controller.rb

@@ -1,23 +1,32 @@
-class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
   include GoogleConcern
+  before_action :check_authorization
 
   def create
+    email = params[:authorization][:email]
     redirect_url = google_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/google/callback",
-        scope: scope,
+        scope: 'email profile https://mail.google.com/',
         response_type: 'code',
         prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
         access_type: 'offline', # the default is 'online'
-        state: state,
         client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
       }
     )
 
     if redirect_url
+      cache_key = "google::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
 end

app/controllers/api/v1/accounts/inbox_members_controller.rb

@@ -10,7 +10,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
   def create
     authorize @inbox, :create?
     ActiveRecord::Base.transaction do
-      @inbox.add_members(agents_to_be_added_ids)
+      agents_to_be_added_ids.map { |user_id| @inbox.add_member(user_id) }
     end
     fetch_updated_agents
   end
@@ -24,7 +24,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
   def destroy
     authorize @inbox, :destroy?
     ActiveRecord::Base.transaction do
-      @inbox.remove_members(params[:user_ids])
+      params[:user_ids].map { |user_id| @inbox.remove_member(user_id) }
     end
     head :ok
   end
@@ -41,8 +41,8 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
     # the missing ones are the agents which are to be deleted from the inbox
     # the new ones are the agents which are to be added to the inbox
     ActiveRecord::Base.transaction do
-      @inbox.add_members(agents_to_be_added_ids)
+      agents_to_be_added_ids.each { |user_id| @inbox.add_member(user_id) }
-      @inbox.remove_members(agents_to_be_removed_ids)
+      agents_to_be_removed_ids.each { |user_id| @inbox.remove_member(user_id) }
     end
   end
 

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -42,9 +42,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def update
-    inbox_params = permitted_params.except(:channel, :csat_config)
+    @inbox.update!(permitted_params.except(:channel))
-    inbox_params[:csat_config] = format_csat_config(permitted_params[:csat_config]) if permitted_params[:csat_config].present?
-    @inbox.update!(inbox_params)
     update_inbox_working_hours
     update_channel if channel_update_required?
   end
@@ -81,15 +79,11 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def create_channel
-    return unless allowed_channel_types.include?(permitted_params[:channel][:type])
+    return unless %w[web_widget api email line telegram whatsapp sms].include?(permitted_params[:channel][:type])
 
     account_channels_method.create!(permitted_params(channel_type_from_params::EDITABLE_ATTRS)[:channel].except(:type))
   end
 
-  def allowed_channel_types
-    %w[web_widget api email line telegram whatsapp sms]
-  end
-
   def update_inbox_working_hours
     @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
   end
@@ -127,22 +121,10 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     @inbox.channel.save!
   end
 
-  def format_csat_config(config)
-    {
-      display_type: config['display_type'] || 'emoji',
-      message: config['message'] || '',
-      survey_rules: {
-        operator: config.dig('survey_rules', 'operator') || 'contains',
-        values: config.dig('survey_rules', 'values') || []
-      }
-    }
-  end
-
   def inbox_attributes
     [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
      :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
-     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
+     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name]
-     { csat_config: [:display_type, :message, { survey_rules: [:operator, { values: [] }] }] }]
   end
 
   def permitted_params(channel_attributes = [])

app/controllers/api/v1/accounts/instagram/authorizations_controller.rb

@@ -1,23 +0,0 @@
-class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
-  include InstagramConcern
-  include Instagram::IntegrationHelper
-
-  def create
-    # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#step-1--get-authorization
-    redirect_url = instagram_client.auth_code.authorize_url(
-      {
-        redirect_uri: "#{base_url}/instagram/callback",
-        scope: REQUIRED_SCOPES.join(','),
-        enable_fb_login: '0',
-        force_authentication: '1',
-        response_type: 'code',
-        state: generate_instagram_token(Current.account.id)
-      }
-    )
-    if redirect_url
-      render json: { success: true, url: redirect_url }
-    else
-      render json: { success: false }, status: :unprocessable_entity
-    end
-  end
-end

app/controllers/api/v1/accounts/integrations/captain_controller.rb

@@ -0,0 +1,78 @@
+class Api::V1::Accounts::Integrations::CaptainController < Api::V1::Accounts::BaseController
+  before_action :hook
+
+  def proxy
+    request_url = build_request_url(request_path)
+    response = HTTParty.send(request_method, request_url, body: permitted_params[:body].to_json, headers: headers)
+    render plain: response.body, status: response.code
+  end
+
+  def copilot
+    request_url = build_request_url(build_request_path("/assistants/#{hook.settings['assistant_id']}/copilot"))
+    params = {
+      previous_messages: copilot_params[:previous_messages],
+      conversation_history: conversation_history,
+      message: copilot_params[:message]
+    }
+    response = HTTParty.send(:post, request_url, body: params.to_json, headers: headers)
+    render plain: response.body, status: response.code
+  end
+
+  private
+
+  def headers
+    {
+      'X-User-Email' => hook.settings['account_email'],
+      'X-User-Token' => hook.settings['access_token'],
+      'Content-Type' => 'application/json',
+      'Accept' => '*/*'
+    }
+  end
+
+  def build_request_path(route)
+    "api/accounts/#{hook.settings['account_id']}#{route}"
+  end
+
+  def request_path
+    request_route = with_leading_hash_on_route(params[:route])
+
+    return 'api/sessions/profile' if request_route == '/sessions/profile'
+
+    build_request_path(request_route)
+  end
+
+  def build_request_url(request_path)
+    base_url = InstallationConfig.find_by(name: 'CAPTAIN_API_URL').value
+    URI.join(base_url, request_path).to_s
+  end
+
+  def hook
+    @hook ||= Current.account.hooks.find_by!(app_id: 'captain')
+  end
+
+  def request_method
+    method = permitted_params[:method].downcase
+    raise 'Invalid or missing HTTP method' unless %w[get post put patch delete options head].include?(method)
+
+    method
+  end
+
+  def with_leading_hash_on_route(request_route)
+    return '' if request_route.blank?
+
+    request_route.start_with?('/') ? request_route : "/#{request_route}"
+  end
+
+  def conversation_history
+    conversation = Current.account.conversations.find_by!(display_id: copilot_params[:conversation_id])
+    conversation.to_llm_text
+  end
+
+  def copilot_params
+    params.permit(:previous_messages, :conversation_id, :message)
+  end
+
+  def permitted_params
+    params.permit(:method, :route, body: {})
+  end
+end

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -1,12 +1,5 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:create_issue, :link_issue, :unlink_issue, :linked_issues]
+  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
-  before_action :fetch_hook, only: [:destroy]
-
-  def destroy
-    revoke_linear_token
-    @hook.destroy!
-    head :ok
-  end
 
   def teams
     teams = linear_processor_service.teams
@@ -28,16 +21,10 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   end
 
   def create_issue
-    issue = linear_processor_service.create_issue(permitted_params, Current.user)
+    issue = linear_processor_service.create_issue(permitted_params)
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_created,
-        issue_data: { id: issue[:data][:identifier] },
-        user: Current.user
-      ).perform
       render json: issue[:data], status: :ok
     end
   end
@@ -45,34 +32,21 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   def link_issue
     issue_id = permitted_params[:issue_id]
     title = permitted_params[:title]
-    issue = linear_processor_service.link_issue(conversation_link, issue_id, title, Current.user)
+    issue = linear_processor_service.link_issue(conversation_link, issue_id, title)
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_linked,
-        issue_data: { id: issue_id },
-        user: Current.user
-      ).perform
       render json: issue[:data], status: :ok
     end
   end
 
   def unlink_issue
     link_id = permitted_params[:link_id]
-    issue_id = permitted_params[:issue_id]
     issue = linear_processor_service.unlink_issue(link_id)
 
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_unlinked,
-        issue_data: { id: issue_id },
-        user: Current.user
-      ).perform
       render json: issue[:data], status: :ok
     end
   end
@@ -114,22 +88,6 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   end
 
   def permitted_params
-    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, :state_id,
+    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
-                  label_ids: [])
-  end
-
-  def fetch_hook
-    @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'linear')
-  end
-
-  def revoke_linear_token
-    return unless @hook&.access_token
-
-    begin
-      linear_client = Linear.new(@hook.access_token)
-      linear_client.revoke_token
-    rescue StandardError => e
-      Rails.logger.error "Failed to revoke Linear token: #{e.message}"
-    end
   end
 end

app/controllers/api/v1/accounts/integrations/notion_controller.rb

@@ -1,14 +0,0 @@
-class Api::V1::Accounts::Integrations::NotionController < Api::V1::Accounts::BaseController
-  before_action :fetch_hook, only: [:destroy]
-
-  def destroy
-    @hook.destroy!
-    head :ok
-  end
-
-  private
-
-  def fetch_hook
-    @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'notion')
-  end
-end

app/controllers/api/v1/accounts/integrations/shopify_controller.rb

@@ -1,111 +0,0 @@
-class Api::V1::Accounts::Integrations::ShopifyController < Api::V1::Accounts::BaseController
-  include Shopify::IntegrationHelper
-  before_action :setup_shopify_context, only: [:orders]
-  before_action :fetch_hook, except: [:auth]
-  before_action :validate_contact, only: [:orders]
-
-  def auth
-    shop_domain = params[:shop_domain]
-    return render json: { error: 'Shop domain is required' }, status: :unprocessable_entity if shop_domain.blank?
-
-    state = generate_shopify_token(Current.account.id)
-
-    auth_url = "https://#{shop_domain}/admin/oauth/authorize?"
-    auth_url += URI.encode_www_form(
-      client_id: client_id,
-      scope: REQUIRED_SCOPES.join(','),
-      redirect_uri: redirect_uri,
-      state: state
-    )
-
-    render json: { redirect_url: auth_url }
-  end
-
-  def orders
-    customers = fetch_customers
-    return render json: { orders: [] } if customers.empty?
-
-    orders = fetch_orders(customers.first['id'])
-    render json: { orders: orders }
-  rescue ShopifyAPI::Errors::HttpResponseError => e
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
-  def destroy
-    @hook.destroy!
-    head :ok
-  rescue StandardError => e
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
-  private
-
-  def redirect_uri
-    "#{ENV.fetch('FRONTEND_URL', '')}/shopify/callback"
-  end
-
-  def contact
-    @contact ||= Current.account.contacts.find_by(id: params[:contact_id])
-  end
-
-  def fetch_hook
-    @hook = Integrations::Hook.find_by!(account: Current.account, app_id: 'shopify')
-  end
-
-  def fetch_customers
-    query = []
-    query << "email:#{contact.email}" if contact.email.present?
-    query << "phone:#{contact.phone_number}" if contact.phone_number.present?
-
-    shopify_client.get(
-      path: 'customers/search.json',
-      query: {
-        query: query.join(' OR '),
-        fields: 'id,email,phone'
-      }
-    ).body['customers'] || []
-  end
-
-  def fetch_orders(customer_id)
-    orders = shopify_client.get(
-      path: 'orders.json',
-      query: {
-        customer_id: customer_id,
-        status: 'any',
-        fields: 'id,email,created_at,total_price,currency,fulfillment_status,financial_status'
-      }
-    ).body['orders'] || []
-
-    orders.map do |order|
-      order.merge('admin_url' => "https://#{@hook.reference_id}/admin/orders/#{order['id']}")
-    end
-  end
-
-  def setup_shopify_context
-    return if client_id.blank? || client_secret.blank?
-
-    ShopifyAPI::Context.setup(
-      api_key: client_id,
-      api_secret_key: client_secret,
-      api_version: '2025-01'.freeze,
-      scope: REQUIRED_SCOPES.join(','),
-      is_embedded: true,
-      is_private: false
-    )
-  end
-
-  def shopify_session
-    ShopifyAPI::Auth::Session.new(shop: @hook.reference_id, access_token: @hook.access_token)
-  end
-
-  def shopify_client
-    @shopify_client ||= ShopifyAPI::Clients::Rest::Admin.new(session: shopify_session)
-  end
-
-  def validate_contact
-    return unless contact.blank? || (contact.email.blank? && contact.phone_number.blank?)
-
-    render json: { error: 'Contact information missing' },
-           status: :unprocessable_entity
-  end
-end

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -1,19 +1,28 @@
-class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::BaseController
   include MicrosoftConcern
+  before_action :check_authorization
 
   def create
+    email = params[:authorization][:email]
     redirect_url = microsoft_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/microsoft/callback",
-        scope: scope,
+        scope: 'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile',
-        state: state,
         prompt: 'consent'
       }
     )
     if redirect_url
+      cache_key = "microsoft::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
 end

app/controllers/api/v1/accounts/notion/authorizations_controller.rb

@@ -1,21 +0,0 @@
-class Api::V1::Accounts::Notion::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
-  include NotionConcern
-
-  def create
-    redirect_url = notion_client.auth_code.authorize_url(
-      {
-        redirect_uri: "#{base_url}/notion/callback",
-        response_type: 'code',
-        owner: 'user',
-        state: state,
-        client_id: GlobalConfigService.load('NOTION_CLIENT_ID', nil)
-      }
-    )
-
-    if redirect_url
-      render json: { success: true, url: redirect_url }
-    else
-      render json: { success: false }, status: :unprocessable_entity
-    end
-  end
-end

app/controllers/api/v1/accounts/oauth_authorization_controller.rb

@@ -1,23 +0,0 @@
-class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseController
-  before_action :check_authorization
-
-  protected
-
-  def scope
-    ''
-  end
-
-  def state
-    Current.account.to_sgid(expires_in: 15.minutes).to_s
-  end
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
-  end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
-end

app/controllers/api/v1/accounts/portals_controller.rb

@@ -9,6 +9,11 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     @portals = Current.account.portals
   end
 
+  def add_members
+    agents = Current.account.agents.where(id: portal_member_params[:member_ids])
+    @portal.members << agents
+  end
+
   def show
     @all_articles = @portal.articles
     @articles = @all_articles.search(locale: params[:locale])
@@ -80,6 +85,10 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     { channel_web_widget_id: inbox.channel.id }
   end
 
+  def portal_member_params
+    params.require(:portal).permit(:account_id, member_ids: [])
+  end
+
   def set_current_page
     @current_page = params[:page] || 1
   end

app/controllers/api/v1/accounts/search_controller.rb

@@ -15,10 +15,6 @@ class Api::V1::Accounts::SearchController < Api::V1::Accounts::BaseController
     @result = search('Message')
   end
 
-  def articles
-    @result = search('Article')
-  end
-
   private
 
   def search(search_type)

app/controllers/api/v1/accounts/team_members_controller.rb

@@ -9,14 +9,14 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll
 
   def create
     ActiveRecord::Base.transaction do
-      @team_members = @team.add_members(members_to_be_added_ids)
+      @team_members = members_to_be_added_ids.map { |user_id| @team.add_member(user_id) }
     end
   end
 
   def update
     ActiveRecord::Base.transaction do
-      @team.add_members(members_to_be_added_ids)
+      members_to_be_added_ids.each { |user_id| @team.add_member(user_id) }
-      @team.remove_members(members_to_be_removed_ids)
+      members_to_be_removed_ids.each { |user_id| @team.remove_member(user_id) }
     end
     @team_members = @team.members
     render action: 'create'
@@ -24,7 +24,7 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll
 
   def destroy
     ActiveRecord::Base.transaction do
-      @team.remove_members(params[:user_ids])
+      params[:user_ids].map { |user_id| @team.remove_member(user_id) }
     end
     head :ok
   end

app/controllers/api/v1/accounts_controller.rb

@@ -44,9 +44,8 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def update
-    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email))
+    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
     @account.custom_attributes.merge!(custom_attributes_params)
-    @account.settings.merge!(settings_params)
     @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
     @account.save!
   end
@@ -84,17 +83,13 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
   end
 
   def custom_attributes_params
     params.permit(:industry, :company_size, :timezone)
   end
 
-  def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label)
-  end
-
   def check_signup_enabled
     raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
   end

app/controllers/api/v1/profiles_controller.rb

@@ -38,11 +38,6 @@ class Api::V1::ProfilesController < Api::BaseController
     head :ok
   end
 
-  def reset_access_token
-    @user.access_token.regenerate_token
-    @user.reload
-  end
-
   private
 
   def set_user

app/controllers/api/v1/widget/campaigns_controller.rb

@@ -2,15 +2,6 @@ class Api::V1::Widget::CampaignsController < Api::V1::Widget::BaseController
   skip_before_action :set_contact
 
   def index
-    account = @web_widget.inbox.account
+    @campaigns = @web_widget.inbox.campaigns.where(enabled: true)
-    @campaigns = if account.feature_enabled?('campaigns')
-                   @web_widget
-                     .inbox
-                     .campaigns
-                     .where(enabled: true, account_id: account.id)
-                     .includes(:sender)
-                 else
-                   []
-                 end
   end
 end

app/controllers/api/v1/widget/inbox_members_controller.rb

@@ -2,6 +2,6 @@ class Api::V1::Widget::InboxMembersController < Api::V1::Widget::BaseController
   skip_before_action :set_contact
 
   def index
-    @inbox_members = @web_widget.inbox.inbox_members.includes(user: { avatar_attachment: :blob })
+    @inbox_members = @web_widget.inbox.inbox_members.includes(:user)
   end
 end

app/controllers/api/v2/accounts/live_reports_controller.rb

@@ -1,64 +0,0 @@
-class Api::V2::Accounts::LiveReportsController < Api::V1::Accounts::BaseController
-  before_action :load_conversations, only: [:conversation_metrics, :grouped_conversation_metrics]
-  before_action :set_group_scope, only: [:grouped_conversation_metrics]
-
-  before_action :check_authorization
-
-  def conversation_metrics
-    render json: {
-      open: @conversations.open.count,
-      unattended: @conversations.open.unattended.count,
-      unassigned: @conversations.open.unassigned.count,
-      pending: @conversations.pending.count
-    }
-  end
-
-  def grouped_conversation_metrics
-    count_by_group = @conversations.open.group(@group_scope).count
-    unattended_by_group = @conversations.open.unattended.group(@group_scope).count
-    unassigned_by_group = @conversations.open.unassigned.group(@group_scope).count
-
-    group_metrics = count_by_group.map do |group_id, count|
-      metric = {
-        open: count,
-        unattended: unattended_by_group[group_id] || 0,
-        unassigned: unassigned_by_group[group_id] || 0
-      }
-      metric[@group_scope] = group_id
-      metric
-    end
-
-    render json: group_metrics
-  end
-
-  private
-
-  def check_authorization
-    authorize :report, :view?
-  end
-
-  def set_group_scope
-    render json: { error: 'invalid group_by' }, status: :unprocessable_entity and return unless %w[
-      team_id
-      assignee_id
-    ].include?(permitted_params[:group_by])
-
-    @group_scope = permitted_params[:group_by]
-  end
-
-  def team
-    return unless permitted_params[:team_id]
-
-    @team ||= Current.account.teams.find(permitted_params[:team_id])
-  end
-
-  def load_conversations
-    scope = Current.account.conversations
-    scope = scope.where(team_id: team.id) if team.present?
-    @conversations = scope
-  end
-
-  def permitted_params
-    params.permit(:team_id, :group_by)
-  end
-end

app/controllers/api/v2/accounts/reports_controller.rb

@@ -66,7 +66,9 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   end
 
   def check_authorization
-    authorize :report, :view?
+    return if Current.account_user.administrator?
+
+    raise Pundit::NotAuthorizedError
   end
 
   def common_params
@@ -135,3 +137,5 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
   end
 end
+
+Api::V2::Accounts::ReportsController.prepend_mod_with('Api::V2::Accounts::ReportsController')

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
+  before_action :prepare_builder_params, only: [:agent, :team]
 
   def agent
     render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -10,14 +10,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     render_report_with(V2::Reports::TeamSummaryBuilder)
   end
 
-  def inbox
-    render_report_with(V2::Reports::InboxSummaryBuilder)
-  end
-
-  def label
-    render_report_with(V2::Reports::LabelSummaryBuilder)
-  end
-
   private
 
   def check_authorization
@@ -34,7 +26,8 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
 
   def render_report_with(builder_class)
     builder = builder_class.new(account: Current.account, params: @builder_params)
-    render json: builder.build
+    data = builder.build
+    render json: data
   end
 
   def permitted_params

app/controllers/api/v2/accounts_controller.rb

@@ -54,7 +54,7 @@ class Api::V2::AccountsController < Api::BaseController
   end
 
   def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
   end
 
   def check_signup_enabled

app/controllers/concerns/access_token_auth_helper.rb

@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
   BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update],
     'api/v1/accounts/conversations/messages' => ['create'],
     'api/v1/accounts/conversations/assignments' => ['create']
   }.freeze

app/controllers/concerns/google_concern.rb

@@ -14,7 +14,7 @@ module GoogleConcern
 
   private
 
-  def scope
+  def base_url
-    'email profile https://mail.google.com/'
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
   end
 end

app/controllers/concerns/instagram_concern.rb

@@ -1,74 +0,0 @@
-module InstagramConcern
-  extend ActiveSupport::Concern
-
-  def instagram_client
-    ::OAuth2::Client.new(
-      client_id,
-      client_secret,
-      {
-        site: 'https://api.instagram.com',
-        authorize_url: 'https://api.instagram.com/oauth/authorize',
-        token_url: 'https://api.instagram.com/oauth/access_token',
-        auth_scheme: :request_body,
-        token_method: :post
-      }
-    )
-  end
-
-  private
-
-  def client_id
-    GlobalConfigService.load('INSTAGRAM_APP_ID', nil)
-  end
-
-  def client_secret
-    GlobalConfigService.load('INSTAGRAM_APP_SECRET', nil)
-  end
-
-  def exchange_for_long_lived_token(short_lived_token)
-    endpoint = 'https://graph.instagram.com/access_token'
-    params = {
-      grant_type: 'ig_exchange_token',
-      client_secret: client_secret,
-      access_token: short_lived_token,
-      client_id: client_id
-    }
-
-    make_api_request(endpoint, params, 'Failed to exchange token')
-  end
-
-  def fetch_instagram_user_details(access_token)
-    endpoint = 'https://graph.instagram.com/v22.0/me'
-    params = {
-      fields: 'id,username,user_id,name,profile_picture_url,account_type',
-      access_token: access_token
-    }
-
-    make_api_request(endpoint, params, 'Failed to fetch Instagram user details')
-  end
-
-  def make_api_request(endpoint, params, error_prefix)
-    response = HTTParty.get(
-      endpoint,
-      query: params,
-      headers: { 'Accept' => 'application/json' }
-    )
-
-    unless response.success?
-      Rails.logger.error "#{error_prefix}. Status: #{response.code}, Body: #{response.body}"
-      raise "#{error_prefix}: #{response.body}"
-    end
-
-    begin
-      JSON.parse(response.body)
-    rescue JSON::ParserError => e
-      ChatwootExceptionTracker.new(e).capture_exception
-      Rails.logger.error "Invalid JSON response: #{response.body}"
-      raise e
-    end
-  end
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
-  end
-end

app/controllers/concerns/microsoft_concern.rb

@@ -15,7 +15,7 @@ module MicrosoftConcern
 
   private
 
-  def scope
+  def base_url
-    'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile email'
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
   end
 end

app/controllers/concerns/notion_concern.rb

@@ -1,21 +0,0 @@
-module NotionConcern
-  extend ActiveSupport::Concern
-
-  def notion_client
-    app_id = GlobalConfigService.load('NOTION_CLIENT_ID', nil)
-    app_secret = GlobalConfigService.load('NOTION_CLIENT_SECRET', nil)
-
-    ::OAuth2::Client.new(app_id, app_secret, {
-                           site: 'https://api.notion.com',
-                           authorize_url: 'https://api.notion.com/v1/oauth/authorize',
-                           token_url: 'https://api.notion.com/v1/oauth/token',
-                           auth_scheme: :basic_auth
-                         })
-  end
-
-  private
-
-  def scope
-    ''
-  end
-end

app/controllers/concerns/switch_locale.rb

@@ -5,11 +5,10 @@ module SwitchLocale
 
   def switch_locale(&)
     # priority is for locale set in query string (mostly for widget/from js sdk)
-    locale ||= params[:locale]
+    locale ||= locale_from_params
-
     locale ||= locale_from_custom_domain
     # if locale is not set in account, let's use DEFAULT_LOCALE env variable
-    locale ||= ENV.fetch('DEFAULT_LOCALE', nil)
+    locale ||= locale_from_env_variable
     set_locale(locale, &)
   end
 
@@ -33,30 +32,26 @@ module SwitchLocale
   end
 
   def set_locale(locale, &)
-    safe_locale = validate_and_get_locale(locale)
+    # if locale is empty, use default_locale
+    locale ||= I18n.default_locale
     # Ensure locale won't bleed into other requests
     # https://guides.rubyonrails.org/i18n.html#managing-the-locale-across-requests
-    I18n.with_locale(safe_locale, &)
+    I18n.with_locale(locale, &)
   end
 
-  def validate_and_get_locale(locale)
+  def locale_from_params
-    return I18n.default_locale.to_s if locale.blank?
+    I18n.available_locales.map(&:to_s).include?(params[:locale]) ? params[:locale] : nil
-
-    available_locales = I18n.available_locales.map(&:to_s)
-    locale_without_variant = locale.split('_')[0]
-
-    if available_locales.include?(locale)
-      locale
-    elsif available_locales.include?(locale_without_variant)
-      locale_without_variant
-    else
-      I18n.default_locale.to_s
-    end
   end
 
   def locale_from_account(account)
     return unless account
 
-    account.locale
+    I18n.available_locales.map(&:to_s).include?(account.locale) ? account.locale : nil
+  end
+
+  def locale_from_env_variable
+    return unless ENV.fetch('DEFAULT_LOCALE', nil)
+
+    I18n.available_locales.map(&:to_s).include?(ENV.fetch('DEFAULT_LOCALE')) ? ENV.fetch('DEFAULT_LOCALE') : nil
   end
 end

app/controllers/dashboard_controller.rb

@@ -7,17 +7,13 @@ class DashboardController < ActionController::Base
   around_action :switch_locale
   before_action :ensure_installation_onboarding, only: [:index]
   before_action :render_hc_if_custom_domain, only: [:index]
-  before_action :ensure_html_format
+
   layout 'vueapp'
 
   def index; end
 
   private
 
-  def ensure_html_format
-    render json: { error: 'Please use API routes instead of dashboard routes for JSON requests' }, status: :not_acceptable if request.format.json?
-  end
-
   def set_global_config
     @global_config = GlobalConfig.get(
       'LOGO', 'LOGO_DARK', 'LOGO_THUMBNAIL',
@@ -36,7 +32,7 @@ class DashboardController < ActionController::Base
       'LOGOUT_REDIRECT_LINK',
       'DISABLE_USER_PROFILE_UPDATE',
       'DEPLOYMENT_ENV',
-      'INSTALLATION_PRICING_PLAN'
+      'CSML_EDITOR_HOST'
     ).merge(app_config)
   end
 
@@ -65,7 +61,6 @@ class DashboardController < ActionController::Base
       VAPID_PUBLIC_KEY: VapidService.public_key,
       ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
-      INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
       FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
       IS_ENTERPRISE: ChatwootApp.enterprise?,
       AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),