fix(conversations): add id tiebreaker to message thread seed so CSAT survey renders

The dashboard seeds the message thread from the conversation payload and then
paginates backward by id (before: messages[0].id). The seed was ordered by
created_at only, so on an auto-resolve burst where the input_csat survey shares
the exact same second as trailing activity messages, a lower-id activity could
win the tie and become the seed. Backward pagination then never loads the
higher-id survey, so the CSAT bubble is missing from the conversation even
though the rating exists and is counted in reports.

Order the seed by created_at DESC, id DESC: the seed stays the chronologically
latest message (no change for delayed-webhook rows), and same-second ties
resolve to the highest id so the survey is always reachable.

.dockerignore

@@ -1,21 +1,14 @@
 .bundle
-.codex
 .env
 .env.*
-.git
-.github
-.agents
 docker-compose.*
 docker/Dockerfile
 docker/dockerfiles
 log
-spec
 storage
-tests
 public/system
 tmp
 .codeclimate.yml
-coverage
 public/packs
 node_modules
 vendor/bundle

.github/workflows/publish_ee_docker.yml

@@ -78,12 +78,6 @@ jobs:
           platforms: ${{ matrix.platform }}
           push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
           outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
-          build-args: |
-            GIT_SHA=${{ github.sha }}
-          cache-from: |
-            type=gha,scope=${{ matrix.platform }}
-            type=gha,scope=${{ matrix.platform }}-ee
-          cache-to: type=gha,mode=max,scope=${{ matrix.platform }}-ee
 
       - name: Export digest
         run: |

.github/workflows/publish_foss_docker.yml

@@ -83,12 +83,6 @@ jobs:
           platforms: ${{ matrix.platform }}
           push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
           outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
-          build-args: |
-            GIT_SHA=${{ github.sha }}
-          cache-from: |
-            type=gha,scope=${{ matrix.platform }}
-            type=gha,scope=${{ matrix.platform }}-ce
-          cache-to: type=gha,mode=max,scope=${{ matrix.platform }}-ce
 
       - name: Export digest
         run: |

.github/workflows/test_docker_build.yml

@@ -39,9 +39,5 @@ jobs:
           platforms: ${{ matrix.platform }}
           push: false
           load: false
-          build-args: |
+          cache-from: type=gha,scope=${{ matrix.platform }}
-            GIT_SHA=${{ github.sha }}
+          cache-to: type=gha,mode=max,scope=${{ matrix.platform }}
-          cache-from: |
-            type=gha,scope=${{ matrix.platform }}
-            type=gha,scope=${{ matrix.platform }}-ce
-            type=gha,scope=${{ matrix.platform }}-ee

Makefile

@@ -1,7 +1,6 @@
 # Variables
 APP_NAME := chatwoot
 RAILS_ENV ?= development
-GIT_SHA ?= $(shell git rev-parse HEAD 2>/dev/null || echo unknown)
 
 # Targets
 setup:
@@ -62,6 +61,6 @@ debug_worker:
 	overmind connect worker
 
 docker: 
-	docker build --build-arg GIT_SHA=$(GIT_SHA) -t $(APP_NAME) -f ./docker/Dockerfile .
+	docker build -t $(APP_NAME) -f ./docker/Dockerfile .
 
 .PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run force_run_tunnel debug debug_worker

app/controllers/api/v1/accounts/assignable_agents_controller.rb

@@ -2,8 +2,6 @@ class Api::V1::Accounts::AssignableAgentsController < Api::V1::Accounts::BaseCon
   before_action :fetch_inboxes
 
   def index
-    # TODO: Remove this opt-in once mobile clients support AgentBot assignees in this payload.
-    @include_agent_bots = params[:include_agent_bots].present?
     agent_ids = @inboxes.map do |inbox|
       authorize inbox, :show?
       member_ids = inbox.members.pluck(:user_id)
@@ -12,7 +10,6 @@ class Api::V1::Accounts::AssignableAgentsController < Api::V1::Accounts::BaseCon
     agent_ids = agent_ids.inject(:&)
     agents = Current.account.users.where(id: agent_ids)
     @assignable_agents = (agents + Current.account.administrators).uniq
-    @agent_bots = @include_agent_bots ? AgentBot.accessible_to(Current.account) : []
   end
 
   private

app/controllers/api/v1/accounts/callbacks_controller.rb

@@ -6,7 +6,6 @@ class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
     page_access_token = params[:page_access_token]
     page_id = params[:page_id]
     inbox_name = params[:inbox_name]
-
     ActiveRecord::Base.transaction do
       facebook_channel = Current.account.facebook_pages.create!(
         page_id: page_id, user_access_token: user_access_token,
@@ -16,8 +15,6 @@ class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
       set_instagram_id(page_access_token, facebook_channel)
       set_avatar(@facebook_inbox, page_id)
     end
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    render_error_response(e)
   rescue StandardError => e
     ChatwootExceptionTracker.new(e).capture_exception
     Rails.logger.error "Error in register_facebook_page: #{e.message}"

app/controllers/api/v1/accounts/captain/preferences_controller.rb

@@ -66,7 +66,6 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
       config = Llm::Models.feature_config(feature_key)
       route = Llm::FeatureRouter.resolve(feature: feature_key, account: Current.account)
       config.merge(
-        default: default_model_for(feature_key),
         enabled: account_features[feature_key] == true,
         model: route[:model],
         selected: route[:model],
@@ -75,10 +74,4 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
       )
     end
   end
-
-  def default_model_for(feature_key)
-    return Llm::FeatureRouter::CAPTAIN_V2_ASSISTANT_MODEL if feature_key == 'assistant' && Current.account.feature_enabled?('captain_integration_v2')
-
-    Llm::Models.default_model_for(feature_key)
-  end
 end

app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb

@@ -6,8 +6,6 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
 
   def create
     process_create
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    render_error_response(e)
   rescue StandardError => e
     render_could_not_create_error(e.message)
   end

app/controllers/api/v1/accounts/conversations/participants_controller.rb

@@ -1,40 +1,27 @@
 class Api::V1::Accounts::Conversations::ParticipantsController < Api::V1::Accounts::Conversations::BaseController
-  include Events::Types
-
   def show
     @participants = @conversation.conversation_participants
   end
 
   def create
-    participant_ids_to_add = participants_to_be_added_ids
-
     ActiveRecord::Base.transaction do
-      @participants = participant_ids_to_add.map { |user_id| @conversation.conversation_participants.find_or_create_by(user_id: user_id) }
+      @participants = participants_to_be_added_ids.map { |user_id| @conversation.conversation_participants.find_or_create_by(user_id: user_id) }
     end
-    notify_unread_count_change if participant_ids_to_add.any?
   end
 
   def update
-    participant_ids_to_add = participants_to_be_added_ids
-    participant_ids_to_remove = participants_to_be_removed_ids
-    changed_participant_ids = participant_ids_to_add + participant_ids_to_remove
-
     ActiveRecord::Base.transaction do
-      participant_ids_to_add.each { |user_id| @conversation.conversation_participants.find_or_create_by(user_id: user_id) }
+      participants_to_be_added_ids.each { |user_id| @conversation.conversation_participants.find_or_create_by(user_id: user_id) }
-      participant_ids_to_remove.each { |user_id| @conversation.conversation_participants.find_by(user_id: user_id)&.destroy }
+      participants_to_be_removed_ids.each { |user_id| @conversation.conversation_participants.find_by(user_id: user_id)&.destroy }
     end
-    notify_unread_count_change if changed_participant_ids.any?
     @participants = @conversation.conversation_participants
     render action: 'show'
   end
 
   def destroy
-    participant_ids_to_remove = current_participant_ids & params[:user_ids]
-
     ActiveRecord::Base.transaction do
       params[:user_ids].map { |user_id| @conversation.conversation_participants.find_by(user_id: user_id)&.destroy }
     end
-    notify_unread_count_change if participant_ids_to_remove.any?
     head :ok
   end
 
@@ -51,11 +38,4 @@ class Api::V1::Accounts::Conversations::ParticipantsController < Api::V1::Accoun
   def current_participant_ids
     @current_participant_ids ||= @conversation.conversation_participants.pluck(:user_id)
   end
-
-  def notify_unread_count_change
-    return unless Current.account.feature_enabled?('conversation_unread_counts')
-    return unless Current.account.feature_enabled?('unread_count_for_filters')
-
-    Rails.configuration.dispatcher.dispatch(CONVERSATION_UNREAD_COUNT_CHANGED, Time.zone.now, conversation: @conversation)
-  end
 end

app/controllers/api/v1/accounts/conversations/unread_counts_controller.rb

@@ -2,28 +2,12 @@ class Api::V1::Accounts::Conversations::UnreadCountsController < Api::V1::Accoun
   before_action :ensure_unread_counts_enabled
 
   def index
-    counts = if filtered_unread_counts_enabled?
+    counts = ::Conversations::UnreadCounts::Counter.new(account: Current.account, user: Current.user).perform
-               instrumentation.summarize_request(account_id: Current.account.id) { unread_counts }
-             else
-               unread_counts
-             end
     render json: { payload: counts }
   end
 
   private
 
-  def unread_counts
-    ::Conversations::UnreadCounts::Counter.new(account: Current.account, user: Current.user).perform
-  end
-
-  def filtered_unread_counts_enabled?
-    Current.account.feature_enabled?(::Conversations::UnreadCounts::FilteredCounter::FEATURE_FLAG)
-  end
-
-  def instrumentation
-    ::Conversations::UnreadCounts::FilteredCountInstrumentation
-  end
-
   def ensure_unread_counts_enabled
     return if Current.account.feature_enabled?('conversation_unread_counts')
 

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -164,7 +164,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     # rubocop:enable Rails/SkipsModelValidations
 
     ::Conversations::UnreadCounts::Notifier.new(@conversation).perform
-    ::Conversations::UnreadCounts::FilteredCountInvalidator.new(Current.account).conversation_changed!
   end
 
   def should_update_last_seen?

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -2,6 +2,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   include Api::V1::InboxesHelper
   before_action :fetch_inbox, except: [:index, :create]
   before_action :fetch_agent_bot, only: [:set_agent_bot]
+  before_action :validate_limit, only: [:create]
   # we are already handling the authorization in fetch inbox
   before_action :check_authorization, except: [:show]
 

app/controllers/api/v1/accounts/whatsapp/authorizations_controller.rb

@@ -8,10 +8,8 @@ class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts:
     validate_embedded_signup_params!
     channel = process_embedded_signup
     render_success_response(channel.inbox)
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    render_error_response(e)
   rescue StandardError => e
-    render_embedded_signup_error(e)
+    render_error_response(e)
   end
 
   private
@@ -57,7 +55,7 @@ class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts:
     render json: response
   end
 
-  def render_embedded_signup_error(error)
+  def render_error_response(error)
     Rails.logger.error "[WHATSAPP AUTHORIZATION] Embedded signup error: #{error.message}"
     Rails.logger.error error.backtrace.join("\n")
     render json: {

app/controllers/api/v1/widget/contacts_controller.rb

@@ -2,7 +2,6 @@ class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
   include WidgetHelper
 
   before_action :validate_hmac, only: [:set_user]
-  before_action :validate_hmac_for_identified_update, only: [:update]
 
   def show; end
 
@@ -47,16 +46,6 @@ class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
     @contact.identifier.present? && @contact.identifier != permitted_params[:identifier]
   end
 
-  # The plain update endpoint is also used for anonymous prechat updates
-  # (name/email/phone/custom_attributes with no identifier), which must keep
-  # working on hmac_mandatory inboxes. Only the identity-binding path, where an
-  # identifier is supplied and the contact can be rebound, requires HMAC.
-  def validate_hmac_for_identified_update
-    return if params[:identifier].blank?
-
-    validate_hmac
-  end
-
   def validate_hmac
     return unless should_verify_hmac?
 
@@ -73,15 +62,11 @@ class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
   end
 
   def valid_hmac?
-    expected_hash = OpenSSL::HMAC.hexdigest(
+    params[:identifier_hash] == OpenSSL::HMAC.hexdigest(
       'sha256',
       @web_widget.hmac_token,
       params[:identifier].to_s
     )
-    identifier_hash = params[:identifier_hash].to_s
-    return false unless identifier_hash.bytesize == expected_hash.bytesize
-
-    ActiveSupport::SecurityUtils.secure_compare(identifier_hash, expected_hash)
   end
 
   def permitted_params

app/controllers/concerns/request_exception_handler.rb

@@ -1,15 +1,8 @@
 module RequestExceptionHandler
   extend ActiveSupport::Concern
 
-  QUERY_CANCELED_ERROR_MESSAGE_PATTERNS = [
-    'ActiveRecord::QueryCanceled',
-    'PG::QueryCanceled',
-    'canceling statement due to statement timeout'
-  ].freeze
-
   included do
     rescue_from ActiveRecord::RecordInvalid, with: :render_record_invalid
-    rescue_from CustomExceptions::Inbox::LimitExceeded, with: :render_error_response
   end
 
   private
@@ -25,9 +18,6 @@ module RequestExceptionHandler
   rescue ActionController::ParameterMissing => e
     log_handled_error(e)
     render_could_not_create_error(e.message)
-  rescue ActiveRecord::QueryCanceled => e
-    log_handled_error(e)
-    render_could_not_create_error(database_query_canceled_message)
   ensure
     # to address the thread variable leak issues in Puma/Thin webserver
     Current.reset
@@ -41,8 +31,8 @@ module RequestExceptionHandler
     render json: { error: message }, status: :not_found
   end
 
-  def render_could_not_create_error(error)
+  def render_could_not_create_error(message)
-    render json: { error: sanitized_error_message(error) }, status: :unprocessable_entity
+    render json: { error: message }, status: :unprocessable_entity
   end
 
   def render_payment_required(message)
@@ -69,19 +59,4 @@ module RequestExceptionHandler
   def log_handled_error(exception)
     logger.info("Handled error: #{exception.inspect}")
   end
-
-  def sanitized_error_message(message)
-    return database_query_canceled_message if database_query_canceled_message?(message)
-
-    message
-  end
-
-  def database_query_canceled_message?(message)
-    error_message = message.to_s
-    QUERY_CANCELED_ERROR_MESSAGE_PATTERNS.any? { |pattern| error_message.include?(pattern) }
-  end
-
-  def database_query_canceled_message
-    I18n.t('errors.database.query_canceled')
-  end
 end

app/controllers/instagram/callbacks_controller.rb

@@ -11,8 +11,6 @@ class Instagram::CallbacksController < ApplicationController
     end
 
     process_successful_authorization
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    handle_limit_error(e)
   rescue StandardError => e
     handle_error(e)
   end
@@ -49,14 +47,6 @@ class Instagram::CallbacksController < ApplicationController
     redirect_to_error_page(error_info)
   end
 
-  def handle_limit_error(error)
-    redirect_to_error_page(
-      'error_type' => error.class.name,
-      'code' => Rack::Utils.status_code(error.http_status),
-      'error_message' => error.message
-    )
-  end
-
   # Extract error details from the exception
   def extract_error_info(error)
     if error.is_a?(OAuth2::Error)

app/controllers/public/api/v1/inboxes/contacts_controller.rb

@@ -35,15 +35,11 @@ class Public::Api::V1::Inboxes::ContactsController < Public::Api::V1::InboxesCon
   end
 
   def valid_hmac?
-    expected_hash = OpenSSL::HMAC.hexdigest(
+    params[:identifier_hash] == OpenSSL::HMAC.hexdigest(
       'sha256',
       @inbox_channel.hmac_token,
       params[:identifier].to_s
     )
-    identifier_hash = params[:identifier_hash].to_s
-    return false unless identifier_hash.bytesize == expected_hash.bytesize
-
-    ActiveSupport::SecurityUtils.secure_compare(identifier_hash, expected_hash)
   end
 
   def permitted_params

app/controllers/tiktok/callbacks_controller.rb

@@ -6,8 +6,6 @@ class Tiktok::CallbacksController < ApplicationController
     return handle_ungranted_scopes_error unless all_scopes_granted?
 
     process_successful_authorization
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    handle_limit_error(e)
   rescue StandardError => e
     handle_error(e)
   end
@@ -38,14 +36,6 @@ class Tiktok::CallbacksController < ApplicationController
     redirect_to_error_page(error_type: error.class.name, code: 500, error_message: error.message)
   end
 
-  def handle_limit_error(error)
-    redirect_to_error_page(
-      error_type: error.class.name,
-      code: Rack::Utils.status_code(error.http_status),
-      error_message: error.message
-    )
-  end
-
   # Handles the case when a user denies permissions or cancels the authorization flow
   def handle_authorization_error
     redirect_to_error_page(

app/helpers/api/v1/inboxes_helper.rb

@@ -114,4 +114,10 @@ module Api::V1::InboxesHelper
       'sms' => Current.account.sms_channels
     }[permitted_params[:channel][:type]]
   end
+
+  def validate_limit
+    return unless Current.account.inboxes.count >= Current.account.usage_limits[:inboxes]
+
+    render_payment_required('Account limit exceeded. Upgrade to a higher plan')
+  end
 end

app/helpers/billing_helper.rb

@@ -22,16 +22,4 @@ module BillingHelper
   def agents(account)
     account.users.count
   end
-
-  # current_period_end moved to the subscription item in newer Stripe API versions; read both.
-  def subscription_period_end(subscription)
-    subscription['current_period_end'] || subscription['items']['data'].first&.[]('current_period_end')
-  end
-
-  def subscription_ends_on(subscription)
-    period_end = subscription_period_end(subscription)
-    return if period_end.blank?
-
-    Time.zone.at(period_end)
-  end
 end

app/helpers/filters/filter_helper.rb

@@ -68,8 +68,6 @@ module Filters::FilterHelper
     when 'text_case_insensitive'
       text_case_insensitive_filter(query_hash, filter_operator_value)
     else
-      return text_cast_filter(query_hash, filter_operator_value) if text_search_on_display_id?(query_hash)
-
       default_filter(query_hash, filter_operator_value)
     end
   end
@@ -84,18 +82,10 @@ module Filters::FilterHelper
       "#{filter_operator_value} #{query_hash[:query_operator]}"
   end
 
-  def text_cast_filter(query_hash, filter_operator_value)
-    "(#{filter_config[:table_name]}.#{query_hash[:attribute_key]})::text #{filter_operator_value} #{query_hash[:query_operator]}"
-  end
-
   def default_filter(query_hash, filter_operator_value)
     "#{filter_config[:table_name]}.#{query_hash[:attribute_key]} #{filter_operator_value} #{query_hash[:query_operator]}"
   end
 
-  def text_search_on_display_id?(query_hash)
-    query_hash[:attribute_key] == 'display_id' && %w[contains does_not_contain].include?(query_hash[:filter_operator])
-  end
-
   def validate_single_condition(condition)
     return if condition['query_operator'].nil?
     return if condition['query_operator'].empty?

app/javascript/dashboard/api/assignableAgents.js

@@ -6,12 +6,9 @@ class AssignableAgents extends ApiClient {
     super('assignable_agents', { accountScoped: true });
   }
 
-  get(inboxIds, { includeAgentBots = false } = {}) {
+  get(inboxIds) {
     return axios.get(this.url, {
-      params: {
+      params: { inbox_ids: inboxIds },
-        inbox_ids: inboxIds,
-        ...(includeAgentBots ? { include_agent_bots: true } : {}),
-      },
     });
   }
 }

app/javascript/dashboard/api/captain/assistant.js

@@ -1,10 +1,6 @@
 /* global axios */
 import ApiClient from '../ApiClient';
 
-// Viewer's UTC offset in hours, matching the reports API convention so the
-// backend can anchor calendar ranges to the viewer's day.
-const getTimezoneOffset = () => -new Date().getTimezoneOffset() / 60;
-
 class CaptainAssistant extends ApiClient {
   constructor() {
     super('captain/assistants', { accountScoped: true });
@@ -25,18 +21,6 @@ class CaptainAssistant extends ApiClient {
       message_history: messageHistory,
     });
   }
-
-  getStats({ assistantId, range }) {
-    return axios.get(`${this.url}/${assistantId}/stats`, {
-      params: { range, timezone_offset: getTimezoneOffset() },
-    });
-  }
-
-  getSummary({ assistantId, range }) {
-    return axios.get(`${this.url}/${assistantId}/summary`, {
-      params: { range, timezone_offset: getTimezoneOffset() },
-    });
-  }
 }
 
 export default new CaptainAssistant();

app/javascript/dashboard/api/enterprise/account.js

@@ -14,10 +14,6 @@ class EnterpriseAccountAPI extends ApiClient {
     return axios.post(`${this.url}subscription`);
   }
 
-  selectBillingCurrency(currency) {
-    return axios.post(`${this.url}select_billing_currency`, { currency });
-  }
-
   getLimits() {
     return axios.get(`${this.url}limits`);
   }
@@ -31,11 +27,6 @@ class EnterpriseAccountAPI extends ApiClient {
   createTopupCheckout(credits) {
     return axios.post(`${this.url}topup_checkout`, { credits });
   }
-
-  // Topup packages for the account's billing currency.
-  getTopupOptions() {
-    return axios.get(`${this.url}topup_options`);
-  }
 }
 
 export default new EnterpriseAccountAPI();

app/javascript/dashboard/api/inbox/conversation.js

@@ -62,10 +62,9 @@ class ConversationApi extends ApiClient {
     });
   }
 
-  assignAgent({ conversationId, agentId, assigneeType }) {
+  assignAgent({ conversationId, agentId }) {
     return axios.post(`${this.url}/${conversationId}/assignments`, {
       assignee_id: agentId,
-      assignee_type: assigneeType,
     });
   }
 

app/javascript/dashboard/api/specs/assignableAgents.spec.js

@@ -26,15 +26,5 @@ describe('#AssignableAgentsAPI', () => {
         },
       });
     });
-
-    it('#getAssignableAgents with agent bots', () => {
-      assignableAgentsAPI.get([1], { includeAgentBots: true });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/assignable_agents', {
-        params: {
-          inbox_ids: [1],
-          include_agent_bots: true,
-        },
-      });
-    });
   });
 });

app/javascript/dashboard/api/specs/inbox/conversation.spec.js

@@ -90,16 +90,11 @@ describe('#ConversationAPI', () => {
     });
 
     it('#assignAgent', () => {
-      conversationAPI.assignAgent({
+      conversationAPI.assignAgent({ conversationId: 12, agentId: 34 });
-        conversationId: 12,
-        agentId: 34,
-        assigneeType: 'AgentBot',
-      });
       expect(axiosMock.post).toHaveBeenCalledWith(
         `/api/v1/conversations/12/assignments`,
         {
           assignee_id: 34,
-          assignee_type: 'AgentBot',
         }
       );
     });

app/javascript/dashboard/components-next/captain/PageLayout.vue

@@ -182,8 +182,7 @@ const handleCreateAssistant = () => {
             </div>
           </div>
 
-          <div class="flex items-center gap-2">
+          <div class="flex gap-2">
-            <slot name="headerActions" />
             <slot name="search" />
             <div
               v-if="!showPaywall && buttonLabel"

app/javascript/dashboard/components-next/captain/pageComponents/overview/CoverageBanner.vue

@@ -1,96 +0,0 @@
-<script setup>
-import { computed, ref, watch } from 'vue';
-import { useRoute, useRouter } from 'vue-router';
-import { LocalStorage } from 'shared/helpers/localStorage';
-
-const props = defineProps({
-  knowledge: {
-    type: Object,
-    default: () => ({ approved: 0, pending: 0, documents: 0, coverage: 0 }),
-  },
-});
-
-const route = useRoute();
-const router = useRouter();
-
-// Dismissal is remembered per assistant for 24 hours (setFlag's default expiry).
-const DISMISS_STORE = 'captain_overview_coverage_banner';
-
-const accountId = computed(() => route.params.accountId);
-const assistantId = computed(() => route.params.assistantId);
-
-// Re-read the stored flag whenever the assistant changes, otherwise the banner
-// would keep the first assistant's dismissed state after switching.
-const dismissed = ref(false);
-
-watch(
-  [accountId, assistantId],
-  ([account, assistant]) => {
-    dismissed.value = LocalStorage.getFlag(DISMISS_STORE, account, assistant);
-  },
-  { immediate: true }
-);
-
-// Thin coverage paired with a large review backlog: approving the pending FAQs
-// is the quickest lever to lift auto-resolution, so nudge the team to act.
-const COVERAGE_THRESHOLD = 85;
-const PENDING_THRESHOLD = 100;
-
-const showBanner = computed(
-  () =>
-    !dismissed.value &&
-    (props.knowledge?.coverage ?? 0) < COVERAGE_THRESHOLD &&
-    (props.knowledge?.pending ?? 0) > PENDING_THRESHOLD
-);
-
-const dismiss = () => {
-  LocalStorage.setFlag(DISMISS_STORE, accountId.value, assistantId.value);
-  dismissed.value = true;
-};
-
-const goToPending = () => {
-  router.push({
-    name: 'captain_assistants_responses_pending',
-    params: {
-      accountId: route.params.accountId,
-      assistantId: route.params.assistantId,
-    },
-  });
-};
-</script>
-
-<template>
-  <div
-    v-if="showBanner"
-    class="flex items-center justify-between gap-3 px-3 py-2 text-sm border rounded-xl bg-n-amber-3 border-n-amber-4 text-n-amber-11"
-  >
-    <div class="flex items-center gap-2 min-w-0">
-      <span class="shrink-0 i-lucide-triangle-alert size-4" />
-      <span class="truncate">
-        {{
-          $t('CAPTAIN.OVERVIEW.COVERAGE_BANNER.TEXT', {
-            count: knowledge.pending,
-            coverage: knowledge.coverage,
-          })
-        }}
-      </span>
-    </div>
-    <div class="flex items-center gap-1 shrink-0">
-      <button
-        type="button"
-        class="px-3 py-1 rounded-lg bg-n-amber-4 hover:bg-n-amber-5"
-        @click="goToPending"
-      >
-        {{ $t('CAPTAIN.OVERVIEW.COVERAGE_BANNER.ACTION') }}
-      </button>
-      <button
-        type="button"
-        class="grid rounded-lg size-7 place-content-center hover:bg-n-amber-4"
-        :aria-label="$t('CAPTAIN.OVERVIEW.COVERAGE_BANNER.DISMISS')"
-        @click="dismiss"
-      >
-        <span class="i-lucide-x size-4" />
-      </button>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/InboxBanner.vue

@@ -1,73 +0,0 @@
-<script setup>
-import { computed, ref, watch } from 'vue';
-import { useRoute, useRouter } from 'vue-router';
-import { useStore, useMapGetter } from 'dashboard/composables/store';
-
-const route = useRoute();
-const router = useRouter();
-const store = useStore();
-
-const dismissed = ref(false);
-
-const assistantId = computed(() => route.params.assistantId);
-const inboxes = useMapGetter('captainInboxes/getRecords');
-const uiFlags = useMapGetter('captainInboxes/getUIFlags');
-
-// Only surface once we know the assistant has no connected inboxes.
-const showBanner = computed(
-  () =>
-    !dismissed.value &&
-    !uiFlags.value.fetchingList &&
-    inboxes.value.length === 0
-);
-
-watch(
-  assistantId,
-  id => {
-    dismissed.value = false;
-    if (id) store.dispatch('captainInboxes/get', { assistantId: id });
-  },
-  { immediate: true }
-);
-
-const goToInboxes = () => {
-  router.push({
-    name: 'captain_assistants_inboxes_index',
-    params: {
-      accountId: route.params.accountId,
-      assistantId: assistantId.value,
-    },
-  });
-};
-</script>
-
-<template>
-  <div
-    v-if="showBanner"
-    class="flex items-center justify-between gap-3 px-3 py-2 text-sm border rounded-xl bg-n-amber-3 border-n-amber-4 text-n-amber-11"
-  >
-    <div class="flex items-center gap-2 min-w-0">
-      <span class="shrink-0 i-lucide-triangle-alert size-4" />
-      <span class="truncate">
-        {{ $t('CAPTAIN.OVERVIEW.INBOX_BANNER.TEXT') }}
-      </span>
-    </div>
-    <div class="flex items-center gap-1 shrink-0">
-      <button
-        type="button"
-        class="px-3 py-1 rounded-lg bg-n-amber-4 hover:bg-n-amber-5"
-        @click="goToInboxes"
-      >
-        {{ $t('CAPTAIN.OVERVIEW.INBOX_BANNER.ACTION') }}
-      </button>
-      <button
-        type="button"
-        class="grid rounded-lg size-7 place-content-center hover:bg-n-amber-4"
-        :aria-label="$t('CAPTAIN.OVERVIEW.INBOX_BANNER.DISMISS')"
-        @click="dismissed = true"
-      >
-        <span class="i-lucide-x size-4" />
-      </button>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/KnowledgeCard.vue

@@ -1,87 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useRoute } from 'vue-router';
-import { useI18n } from 'vue-i18n';
-
-const props = defineProps({
-  knowledge: {
-    type: Object,
-    default: () => ({ approved: 0, pending: 0, documents: 0, coverage: 0 }),
-  },
-});
-
-const { t } = useI18n();
-const route = useRoute();
-
-const approvedPct = computed(() => props.knowledge.coverage ?? 0);
-
-const linkTo = routeName => ({
-  name: routeName,
-  params: {
-    accountId: route.params.accountId,
-    assistantId: route.params.assistantId,
-  },
-});
-
-const stats = computed(() => [
-  {
-    key: 'approved',
-    value: props.knowledge.approved,
-    label: t('CAPTAIN.OVERVIEW.KNOWLEDGE.APPROVED'),
-    to: linkTo('captain_assistants_responses_index'),
-  },
-  {
-    key: 'pending',
-    value: props.knowledge.pending,
-    label: t('CAPTAIN.OVERVIEW.KNOWLEDGE.PENDING'),
-    to: linkTo('captain_assistants_responses_pending'),
-  },
-  {
-    key: 'documents',
-    value: props.knowledge.documents,
-    label: t('CAPTAIN.OVERVIEW.KNOWLEDGE.DOCUMENTS'),
-    to: linkTo('captain_assistants_documents_index'),
-  },
-]);
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-4 p-5 border rounded-xl bg-n-solid-1 border-n-weak"
-  >
-    <div class="flex items-center justify-between">
-      <span class="text-sm font-medium text-n-slate-12">
-        {{ $t('CAPTAIN.OVERVIEW.KNOWLEDGE.TITLE') }}
-      </span>
-      <span class="text-sm tabular-nums text-n-slate-11">
-        {{ $t('CAPTAIN.OVERVIEW.KNOWLEDGE.COVERAGE', { pct: approvedPct }) }}
-      </span>
-    </div>
-    <div class="w-full h-2 overflow-hidden rounded-full bg-n-alpha-2">
-      <div
-        class="h-full rounded-full bg-n-brand"
-        :style="{ width: `${approvedPct}%` }"
-      />
-    </div>
-    <div class="grid grid-cols-3 gap-3">
-      <RouterLink
-        v-for="stat in stats"
-        :key="stat.key"
-        :to="stat.to"
-        class="flex flex-col gap-1 group/stat"
-      >
-        <span class="text-xl font-semibold tabular-nums text-n-slate-12">
-          {{ stat.value }}
-        </span>
-        <span
-          class="inline-flex items-center gap-1 text-xs transition-colors text-n-slate-11 group-hover/stat:text-n-slate-12"
-        >
-          {{ stat.label }}
-          <span
-            class="transition-opacity opacity-0 i-lucide-arrow-up-right size-3 group-hover/stat:opacity-100"
-          />
-        </span>
-      </RouterLink>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/MetricCard.vue

@@ -1,40 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-
-const props = defineProps({
-  label: { type: String, required: true },
-  value: { type: String, required: true },
-  trend: { type: String, default: '' },
-  hint: { type: String, default: '' },
-  // null = neutral, true = good direction, false = bad direction
-  trendGood: { type: Boolean, default: null },
-});
-
-const trendClass = computed(() => {
-  if (props.trendGood === null) return 'text-n-slate-11';
-  return props.trendGood ? 'text-n-teal-11' : 'text-n-ruby-11';
-});
-</script>
-
-<template>
-  <div class="flex flex-col gap-3 p-5 group bg-n-solid-1">
-    <div class="flex items-center gap-1.5">
-      <span class="text-sm font-medium text-n-slate-11">{{ label }}</span>
-      <span
-        v-if="hint"
-        v-tooltip="hint"
-        class="transition-opacity opacity-0 cursor-help i-lucide-info size-3.5 text-n-slate-10 group-hover:opacity-100"
-      />
-    </div>
-    <div class="flex items-end justify-between gap-2">
-      <span
-        class="text-3xl font-semibold tracking-tight tabular-nums text-n-slate-12"
-      >
-        {{ value }}
-      </span>
-      <span class="text-sm font-medium tabular-nums" :class="trendClass">
-        {{ trend }}
-      </span>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/QuickLinks.vue

@@ -1,81 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useRoute, RouterLink } from 'vue-router';
-import { useI18n } from 'vue-i18n';
-import { useAccount } from 'dashboard/composables/useAccount';
-import { getHelpUrlForFeature } from 'dashboard/helper/featureHelper';
-
-const { t } = useI18n();
-const route = useRoute();
-const { isOnChatwootCloud } = useAccount();
-
-const assistantParams = computed(() => ({
-  accountId: route.params.accountId,
-  assistantId: route.params.assistantId,
-}));
-
-const links = computed(() => [
-  {
-    key: 'docs',
-    title: t('CAPTAIN.OVERVIEW.LINKS.DOCS.TITLE'),
-    description: t('CAPTAIN.OVERVIEW.LINKS.DOCS.DESCRIPTION'),
-    icon: 'i-lucide-book-open',
-    href: getHelpUrlForFeature('captain'),
-  },
-  {
-    key: 'playground',
-    title: t('CAPTAIN.OVERVIEW.LINKS.PLAYGROUND.TITLE'),
-    description: t('CAPTAIN.OVERVIEW.LINKS.PLAYGROUND.DESCRIPTION'),
-    icon: 'i-lucide-flask-conical',
-    to: {
-      name: 'captain_assistants_playground_index',
-      params: assistantParams.value,
-    },
-  },
-  {
-    key: 'billing',
-    title: t('CAPTAIN.OVERVIEW.LINKS.BILLING.TITLE'),
-    description: t('CAPTAIN.OVERVIEW.LINKS.BILLING.DESCRIPTION'),
-    icon: 'i-lucide-credit-card',
-    to: {
-      name: 'billing_settings_index',
-      params: { accountId: route.params.accountId },
-    },
-  },
-]);
-</script>
-
-<template>
-  <div v-if="isOnChatwootCloud" class="grid grid-cols-1 gap-4 sm:grid-cols-3">
-    <component
-      :is="link.href ? 'a' : RouterLink"
-      v-for="link in links"
-      :key="link.key"
-      :href="link.href"
-      :to="link.to"
-      :target="link.href ? '_blank' : undefined"
-      :rel="link.href ? 'noopener noreferrer' : undefined"
-      class="flex items-center gap-3 p-4 transition-colors border rounded-xl bg-n-solid-1 border-n-weak hover:bg-n-alpha-1 group/link"
-    >
-      <span
-        class="grid rounded-lg size-9 shrink-0 place-content-center bg-n-alpha-2 text-n-slate-11"
-      >
-        <span :class="link.icon" class="size-4" />
-      </span>
-      <div class="flex flex-col min-w-0">
-        <span class="text-sm font-medium text-n-slate-12">
-          {{ link.title }}
-        </span>
-        <span class="text-xs truncate text-n-slate-11">
-          {{ link.description }}
-        </span>
-      </div>
-      <span
-        :class="
-          link.href ? 'i-lucide-arrow-up-right' : 'i-lucide-chevron-right'
-        "
-        class="ml-auto transition-opacity opacity-0 size-4 text-n-slate-10 group-hover/link:opacity-100"
-      />
-    </component>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/RangeSelector.vue

@@ -1,78 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useToggle } from '@vueuse/core';
-import { useI18n } from 'vue-i18n';
-import { vOnClickOutside } from '@vueuse/components';
-import Button from 'dashboard/components-next/button/Button.vue';
-import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-
-const modelValue = defineModel({ type: String, default: '30' });
-
-const { t } = useI18n();
-const [showDropdown, toggleDropdown] = useToggle();
-
-const DAY_RANGES = ['7', '30', '90'];
-
-const decorate = item => ({
-  ...item,
-  action: 'select',
-  isSelected: item.value === modelValue.value,
-});
-
-const menuSections = computed(() => {
-  const dayItems = DAY_RANGES.map(value =>
-    decorate({
-      value,
-      label: t('CAPTAIN.OVERVIEW.RANGES.LAST_DAYS', { count: value }),
-    })
-  );
-  const monthItems = [
-    decorate({
-      value: 'this_month',
-      label: t('CAPTAIN.OVERVIEW.RANGES.THIS_MONTH'),
-    }),
-    decorate({
-      value: 'last_month',
-      label: t('CAPTAIN.OVERVIEW.RANGES.LAST_MONTH'),
-    }),
-  ];
-  return [{ items: dayItems }, { items: monthItems }];
-});
-
-const menuItems = computed(() =>
-  menuSections.value.flatMap(section => section.items)
-);
-
-const selectedLabel = computed(
-  () => menuItems.value.find(item => item.isSelected)?.label || ''
-);
-
-const handleAction = ({ value }) => {
-  toggleDropdown(false);
-  modelValue.value = value;
-};
-</script>
-
-<template>
-  <div
-    v-on-click-outside="() => toggleDropdown(false)"
-    class="relative flex items-center group"
-  >
-    <Button
-      sm
-      slate
-      faded
-      trailing-icon
-      icon="i-lucide-chevron-down"
-      :label="selectedLabel"
-      class="rounded-md group-hover:bg-n-alpha-2"
-      @click="toggleDropdown()"
-    />
-    <DropdownMenu
-      v-if="showDropdown"
-      :menu-sections="menuSections"
-      class="mt-1 ltr:right-0 rtl:left-0 top-full"
-      @action="handleAction($event)"
-    />
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/WelcomeCard.vue

@@ -1,75 +0,0 @@
-<script setup>
-import { computed, ref, watch } from 'vue';
-import { useRoute } from 'vue-router';
-import CaptainAssistant from 'dashboard/api/captain/assistant';
-import MessageFormatter from 'shared/helpers/MessageFormatter.js';
-
-const props = defineProps({
-  range: {
-    type: String,
-    default: '30',
-  },
-});
-
-const route = useRoute();
-const assistantId = computed(() => route.params.assistantId);
-
-// Markdown summary generated by the model from the assistant's stats (served by
-// the captain/assistants/:id/summary endpoint). Numbers are emphasised with
-// **bold** so we can highlight them (see prose-strong styling below).
-const welcomeMarkdown = ref('');
-const isLoading = ref(false);
-
-const fetchSummary = async () => {
-  isLoading.value = true;
-  try {
-    const { data } = await CaptainAssistant.getSummary({
-      assistantId: assistantId.value,
-      range: props.range,
-    });
-    welcomeMarkdown.value = data.message ?? '';
-  } catch {
-    welcomeMarkdown.value = '';
-  } finally {
-    isLoading.value = false;
-  }
-};
-
-watch([() => props.range, assistantId], fetchSummary, { immediate: true });
-
-// Render through the shared markdown formatter (html disabled, so it is safe)
-// used everywhere else for Captain output, instead of a bespoke parser. It
-// handles paragraphs, line breaks, links, lists and emphasis consistently.
-const formattedSummary = computed(
-  () => new MessageFormatter(welcomeMarkdown.value).formattedMessage
-);
-</script>
-
-<!-- eslint-disable-next-line vue/no-root-v-if -->
-<template>
-  <div v-if="isLoading || welcomeMarkdown" class="flex flex-col gap-3">
-    <div class="flex items-center gap-1.5 text-n-slate-10">
-      <span class="i-lucide-sparkles size-3.5" />
-      <span class="text-xs">
-        {{ $t('CAPTAIN.OVERVIEW.WELCOME.LABEL') }}
-      </span>
-    </div>
-    <div
-      v-if="isLoading"
-      class="flex flex-col gap-5"
-      :aria-label="$t('CAPTAIN.OVERVIEW.WELCOME.LOADING')"
-    >
-      <div class="flex flex-col gap-2.5">
-        <div class="w-full h-5 rounded bg-n-slate-3 animate-pulse" />
-        <div class="w-11/12 h-5 rounded bg-n-slate-3 animate-pulse" />
-        <div class="w-4/6 h-5 rounded bg-n-slate-3 animate-pulse" />
-      </div>
-      <div class="w-5/6 h-5 rounded bg-n-slate-3 animate-pulse" />
-    </div>
-    <div
-      v-else
-      v-dompurify-html="formattedSummary"
-      class="max-w-none prose prose-p:text-lg prose-p:leading-relaxed prose-p:mt-0 prose-p:mb-3 last:prose-p:mb-0 prose-strong:font-bold prose-strong:tabular-nums prose-strong:text-n-brand text-n-slate-12"
-    />
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/switcher/AssistantSwitcher.vue

@@ -65,7 +65,7 @@ const handleAssistantChange = async assistant => {
 
   const currentRouteName = route.name;
   const targetRouteName =
-    currentRouteName || 'captain_assistants_overview_index';
+    currentRouteName || 'captain_assistants_responses_index';
 
   await fetchDataForRoute(targetRouteName, assistant.id);
 

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -75,16 +75,6 @@ const hasConversationUnreadCounts = computed(() => {
   );
 });
 
-const hasFilteredUnreadCounts = computed(() => {
-  return (
-    hasConversationUnreadCounts.value &&
-    isFeatureEnabledonAccount.value(
-      accountId.value,
-      FEATURE_FLAGS.UNREAD_COUNT_FOR_FILTERS
-    )
-  );
-});
-
 const fetchConversationUnreadCounts = ([currentAccountId, isEnabled]) => {
   if (!currentAccountId) return;
 
@@ -209,18 +199,6 @@ const getLabelUnreadCount = useMapGetter(
 const getTeamUnreadCount = useMapGetter(
   'conversationUnreadCounts/getTeamUnreadCount'
 );
-const mentionsUnreadCount = useMapGetter(
-  'conversationUnreadCounts/getMentionsUnreadCount'
-);
-const participatingUnreadCount = useMapGetter(
-  'conversationUnreadCounts/getParticipatingUnreadCount'
-);
-const unattendedUnreadCount = useMapGetter(
-  'conversationUnreadCounts/getUnattendedUnreadCount'
-);
-const getFolderUnreadCount = useMapGetter(
-  'conversationUnreadCounts/getFolderUnreadCount'
-);
 const teams = useMapGetter('teams/getMyTeams');
 const contactCustomViews = useMapGetter('customViews/getContactCustomViews');
 const conversationCustomViews = useMapGetter(
@@ -248,22 +226,14 @@ watch([accountId, currentUserId], fetchSidebarSortPreferences, {
   immediate: true,
 });
 
-const hasUnreadCountsForSection = section => {
-  if (section === SIDEBAR_SORT_SECTIONS.FOLDERS) {
-    return hasFilteredUnreadCounts.value;
-  }
-
-  return hasConversationUnreadCounts.value;
-};
-
 const getSortOptionsForSection = section =>
   getSidebarSortOptions(section, {
-    hasUnreadCounts: hasUnreadCountsForSection(section),
+    hasUnreadCounts: hasConversationUnreadCounts.value,
   });
 
 const getSortForSection = section =>
   resolveSidebarSort(section, getSidebarSectionSort.value(section), {
-    hasUnreadCounts: hasUnreadCountsForSection(section),
+    hasUnreadCounts: hasConversationUnreadCounts.value,
   });
 
 const updateSortPreference = (section, sortBy) => {
@@ -283,7 +253,6 @@ const sortedFolders = computed(() =>
   sortSidebarItems(conversationCustomViews.value, {
     sortBy: getSortForSection(SIDEBAR_SORT_SECTIONS.FOLDERS),
     labelKey: view => view.name,
-    unreadCountKey: view => getFolderUnreadCount.value(view.id),
   })
 );
 
@@ -373,9 +342,6 @@ const menuItems = computed(() => {
           name: 'Mentions',
           label: t('SIDEBAR.MENTIONED_CONVERSATIONS'),
           icon: 'i-lucide-at-sign',
-          badgeCount: hasFilteredUnreadCounts.value
-            ? mentionsUnreadCount.value
-            : 0,
           activeOn: ['conversation_through_mentions'],
           to: accountScopedRoute('conversation_mentions'),
         },
@@ -383,9 +349,6 @@ const menuItems = computed(() => {
           name: 'Participating',
           label: t('SIDEBAR.PARTICIPATING_CONVERSATIONS'),
           icon: 'i-lucide-user-round-check',
-          badgeCount: hasFilteredUnreadCounts.value
-            ? participatingUnreadCount.value
-            : 0,
           activeOn: ['conversation_through_participating'],
           to: accountScopedRoute('conversation_participating'),
         },
@@ -394,9 +357,6 @@ const menuItems = computed(() => {
           activeOn: ['conversation_through_unattended'],
           label: t('SIDEBAR.UNATTENDED_CONVERSATIONS'),
           icon: 'i-lucide-clock-alert',
-          badgeCount: hasFilteredUnreadCounts.value
-            ? unattendedUnreadCount.value
-            : 0,
           to: accountScopedRoute('conversation_unattended'),
         },
         {
@@ -410,9 +370,6 @@ const menuItems = computed(() => {
           children: sortedFolders.value.map(view => ({
             name: `${view.name}-${view.id}`,
             label: view.name,
-            badgeCount: hasFilteredUnreadCounts.value
-              ? getFolderUnreadCount.value(view.id)
-              : 0,
             to: accountScopedRoute('folder_conversations', { id: view.id }),
           })),
         },
@@ -483,14 +440,6 @@ const menuItems = computed(() => {
       label: t('SIDEBAR.CAPTAIN'),
       activeOn: ['captain_assistants_create_index'],
       children: [
-        {
-          name: 'Overview',
-          label: t('SIDEBAR.CAPTAIN_OVERVIEW'),
-          activeOn: ['captain_assistants_overview_index'],
-          to: accountScopedRoute('captain_assistants_index', {
-            navigationPath: 'captain_assistants_overview_index',
-          }),
-        },
         {
           name: 'FAQs',
           label: t('SIDEBAR.CAPTAIN_RESPONSES'),

app/javascript/dashboard/components/widgets/ChannelItem.vue

@@ -1,7 +1,6 @@
 <script setup>
 import { computed } from 'vue';
 import ChannelSelector from '../ChannelSelector.vue';
-import { IS_WHATSAPP_INBOX_CREATION_DISABLED } from 'dashboard/constants/globals';
 
 const props = defineProps({
   channel: {
@@ -59,7 +58,6 @@ const isActive = computed(() => {
 
   if (key === 'whatsapp_call') {
     return (
-      !IS_WHATSAPP_INBOX_CREATION_DISABLED &&
       props.enabledFeatures.channel_voice &&
       !!window.chatwootConfig?.whatsappAppId &&
       window.chatwootConfig.whatsappAppId !== 'none'

app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue

@@ -62,10 +62,7 @@ export default {
       immediate: true,
       handler(inboxId) {
         if (inboxId) {
-          this.$store.dispatch('inboxAssignableAgents/fetch', {
+          this.$store.dispatch('inboxAssignableAgents/fetch', [inboxId]);
-            inboxIds: [inboxId],
-            includeAgentBots: true,
-          });
         }
       },
     },

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -2,7 +2,6 @@
 import { computed, ref, watch } from 'vue';
 import { getLastMessage } from 'dashboard/helper/conversationHelper';
 import Avatar from 'next/avatar/Avatar.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 import MessagePreview from './MessagePreview.vue';
 import InboxName from '../InboxName.vue';
 import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
@@ -58,10 +57,6 @@ const showMetaSection = computed(() => {
   );
 });
 
-const isAgentBotAssignee = computed(
-  () => props.chat?.meta?.assignee_type === 'AgentBot'
-);
-
 const hasSlaPolicyId = computed(
   () => props.chat?.applied_sla?.id && !props.currentContact?.blocked
 );
@@ -164,15 +159,10 @@ watch(
         >
           <span
             v-if="showAssignee && assignee.name"
-            class="text-n-slate-11 text-xs font-medium leading-3 py-0.5 px-0 inline-flex items-center gap-px truncate"
+            class="text-n-slate-11 text-xs font-medium leading-3 py-0.5 px-0 inline-flex items-center truncate"
           >
-            <Icon
+            <fluent-icon icon="person" size="12" class="text-n-slate-11" />
-              :icon="
+            {{ assignee.name }}
-                isAgentBotAssignee ? 'i-lucide-bot' : 'i-lucide-user-round'
-              "
-              class="size-3 text-n-slate-11 flex-shrink-0"
-            />
-            <span class="truncate">{{ assignee.name }}</span>
           </span>
           <CardPriorityIcon
             :priority="chat.priority"

app/javascript/dashboard/components/widgets/conversation/EmailTranscriptModal.vue

@@ -123,13 +123,7 @@ export default {
               $t('EMAIL_TRANSCRIPT.FORM.SEND_TO_CONTACT')
             }}</label>
           </div>
-          <div
+          <div v-if="currentChat.meta.assignee" class="flex items-center gap-2">
-            v-if="
-              currentChat.meta.assignee &&
-              currentChat.meta.assignee_type !== 'AgentBot'
-            "
-            class="flex items-center gap-2"
-          >
             <input
               id="assignee"
               v-model="selectedType"

app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItem.vue

@@ -33,19 +33,10 @@ defineProps({
       v-if="variant === 'agent'"
       :name="option.label"
       :src="option.thumbnail"
-      :icon-name="option.iconName"
       :status="option.status === 'online' ? option.status : null"
       :size="20"
       class="flex-shrink-0"
-    >
+    />
-      <template v-if="option.iconName && option.thumbnail" #badge>
-        <div
-          class="absolute z-20 flex items-center justify-center rounded-full outline outline-1 outline-n-weak bg-n-solid-1 -bottom-0.5 ltr:-right-0.5 rtl:-left-0.5 size-3"
-        >
-          <Icon icon="i-lucide-bot" class="text-n-slate-11 size-2" />
-        </div>
-      </template>
-    </Avatar>
     <p class="menu-label truncate min-w-0 flex-1">
       {{ option.label }}
     </p>

app/javascript/dashboard/composables/spec/useAgentsList.spec.js

@@ -26,12 +26,11 @@ const mockNoneAgent = {
 };
 
 const mockUseMapGetter = (overrides = {}) => {
-  const getAssignableAgents = vi.fn(() => allAgentsData);
   const defaultGetters = {
     getCurrentUser: ref(allAgentsData[0]),
     getSelectedChat: ref({ inbox_id: 1, meta: { assignee: true } }),
     getCurrentAccountId: ref(1),
-    'inboxAssignableAgents/getAssignableAgents': ref(getAssignableAgents),
+    'inboxAssignableAgents/getAssignableAgents': ref(() => allAgentsData),
   };
 
   const mergedGetters = { ...defaultGetters, ...overrides };
@@ -54,24 +53,6 @@ describe('useAgentsList', () => {
     const { agentsList, assignableAgents } = useAgentsList();
 
     expect(assignableAgents.value).toEqual(allAgentsData);
-    expect(
-      useMapGetter('inboxAssignableAgents/getAssignableAgents').value
-    ).toHaveBeenCalledWith(1, { includeAgentBots: false });
-    expect(agentsList.value[0]).toEqual(mockNoneAgent);
-    expect(agentsList.value.length).toBe(
-      formattedAgentsData.slice(1).length + 1
-    );
-  });
-
-  it('requests agent bots when explicitly included', () => {
-    const { agentsList, assignableAgents } = useAgentsList(true, {
-      includeAgentBots: true,
-    });
-
-    expect(assignableAgents.value).toEqual(allAgentsData);
-    expect(
-      useMapGetter('inboxAssignableAgents/getAssignableAgents').value
-    ).toHaveBeenCalledWith(1, { includeAgentBots: true });
     expect(agentsList.value[0]).toEqual(mockNoneAgent);
     expect(agentsList.value.length).toBe(
       formattedAgentsData.slice(1).length + 1

app/javascript/dashboard/composables/useAgentsList.js

@@ -10,14 +10,9 @@ import {
  * A composable function that provides a list of agents for assignment.
  *
  * @param {boolean} [includeNoneAgent=true] - Whether to include a 'None' agent option.
- * @param {Object} [options] - Options for the assignable agents list.
- * @param {boolean} [options.includeAgentBots=false] - Whether to include AgentBot assignees. Only pass this from surfaces that thread `assignee_type` through the assignment request.
  * @returns {Object} An object containing the agents list and assignable agents.
  */
-export function useAgentsList(
+export function useAgentsList(includeNoneAgent = true) {
-  includeNoneAgent = true,
-  { includeAgentBots = false } = {}
-) {
   const { t } = useI18n();
   const currentUser = useMapGetter('getCurrentUser');
   const currentChat = useMapGetter('getSelectedChat');
@@ -44,9 +39,7 @@ export function useAgentsList(
    * @type {import('vue').ComputedRef<Array>}
    */
   const assignableAgents = computed(() => {
-    return inboxId.value
+    return inboxId.value ? assignable.value(inboxId.value) : [];
-      ? assignable.value(inboxId.value, { includeAgentBots })
-      : [];
   });
 
   /**

app/javascript/dashboard/constants/billing.js

@@ -1,35 +0,0 @@
-// Single source of truth for billing currencies on the frontend.
-// Adding a currency = one entry in BILLING_CURRENCY_CONFIG, add the code to
-// SUPPORTED_BILLING_CURRENCIES, and add its label key under
-// BILLING_SETTINGS.CURRENCY.OPTIONS in the locale files.
-
-export const DEFAULT_BILLING_CURRENCY = 'usd';
-
-// Order here drives the order of the currency toggle in the UI.
-export const SUPPORTED_BILLING_CURRENCIES = ['usd', 'brl'];
-
-export const BILLING_CURRENCY_CONFIG = {
-  usd: {
-    code: 'usd',
-    intlLocale: 'en-US',
-    i18nLabelKey: 'BILLING_SETTINGS.CURRENCY.OPTIONS.USD',
-  },
-  brl: {
-    code: 'brl',
-    intlLocale: 'pt-BR',
-    i18nLabelKey: 'BILLING_SETTINGS.CURRENCY.OPTIONS.BRL',
-  },
-};
-
-export const getCurrencyConfig = code =>
-  BILLING_CURRENCY_CONFIG[(code || DEFAULT_BILLING_CURRENCY).toLowerCase()] ||
-  BILLING_CURRENCY_CONFIG[DEFAULT_BILLING_CURRENCY];
-
-export const formatCurrencyAmount = (amount, code, options = {}) => {
-  const { intlLocale, code: currencyCode } = getCurrencyConfig(code);
-  return new Intl.NumberFormat(intlLocale, {
-    style: 'currency',
-    currency: currencyCode.toUpperCase(),
-    ...options,
-  }).format(amount);
-};

app/javascript/dashboard/constants/globals.js

@@ -78,7 +78,3 @@ export default {
   },
 };
 export const DEFAULT_REDIRECT_URL = '/app/';
-
-// Temporarily disables WhatsApp embedded signup and WhatsApp Call inbox
-// creation. Flip to false when the channel is brought back.
-export const IS_WHATSAPP_INBOX_CREATION_DISABLED = true;

app/javascript/dashboard/featureFlags.js

@@ -47,7 +47,6 @@ export const FEATURE_FLAGS = {
   ADVANCED_SEARCH: 'advanced_search',
   CONVERSATION_REQUIRED_ATTRIBUTES: 'conversation_required_attributes',
   CONVERSATION_UNREAD_COUNTS: 'conversation_unread_counts',
-  UNREAD_COUNT_FOR_FILTERS: 'unread_count_for_filters',
 };
 
 export const PREMIUM_FEATURES = [

app/javascript/dashboard/helper/actionCable.js

@@ -17,13 +17,6 @@ import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 const { isImpersonating } = useImpersonation();
 const UNREAD_COUNTS_REFETCH_THROTTLE_MS = 5000;
-const FILTERED_UNREAD_COUNTS_REFRESH_RETRY_MS = 30000;
-const FILTERED_UNREAD_COUNTS_REFRESH_RETRY_JITTER_MS = 15000;
-const MENTION_UNREAD_COUNTS_REFETCH_DELAY_MS =
-  UNREAD_COUNTS_REFETCH_THROTTLE_MS;
-const getFilteredUnreadCountsRefreshRetryDelay = () =>
-  FILTERED_UNREAD_COUNTS_REFRESH_RETRY_MS +
-  Math.random() * FILTERED_UNREAD_COUNTS_REFRESH_RETRY_JITTER_MS;
 
 class ActionCableConnector extends BaseActionCableConnector {
   constructor(app, pubsubToken) {
@@ -32,9 +25,6 @@ class ActionCableConnector extends BaseActionCableConnector {
     this.CancelTyping = [];
     this.lastUnreadCountsFetchAt = null;
     this.unreadCountsFetchTimer = null;
-    this.mentionUnreadCountsFetchTimer = null;
-    this.mentionUnreadCountsRetryTimer = null;
-    this.filteredUnreadCountsRetryTimer = null;
     this.events = {
       'message.created': this.onMessageCreated,
       'message.updated': this.onMessageUpdated,
@@ -150,12 +140,7 @@ class ActionCableConnector extends BaseActionCableConnector {
   };
 
   onConversationUnreadCountChanged = () => {
-    this.refreshConversationUnreadCountsWithFilteredRetry();
-  };
-
-  refreshConversationUnreadCountsWithFilteredRetry = () => {
     this.throttledFetchConversationUnreadCounts();
-    this.scheduleFilteredUnreadCountsRetry();
   };
 
   throttledFetchConversationUnreadCounts = () => {
@@ -186,51 +171,6 @@ class ActionCableConnector extends BaseActionCableConnector {
     this.unreadCountsFetchTimer = null;
   };
 
-  scheduleMentionUnreadCountsFetch = () => {
-    if (!this.isFilteredUnreadCountsEnabled()) return;
-
-    // Mention invalidation runs through the async dispatcher, and stale snapshots
-    // can be served until the filtered-count backend refresh window opens.
-    this.scheduleUnreadCountsFetchAfter(
-      'mentionUnreadCountsFetchTimer',
-      MENTION_UNREAD_COUNTS_REFETCH_DELAY_MS
-    );
-    this.scheduleUnreadCountsFetchAfter(
-      'mentionUnreadCountsRetryTimer',
-      getFilteredUnreadCountsRefreshRetryDelay(),
-      { reset: true }
-    );
-  };
-
-  scheduleFilteredUnreadCountsRetry = () => {
-    if (!this.isFilteredUnreadCountsEnabled()) return;
-
-    // Filtered snapshots can intentionally stay stale until the backend
-    // refresh window opens.
-    this.scheduleUnreadCountsFetchAfter(
-      'filteredUnreadCountsRetryTimer',
-      getFilteredUnreadCountsRefreshRetryDelay(),
-      { reset: true }
-    );
-  };
-
-  scheduleUnreadCountsFetchAfter = (
-    timerName,
-    delay,
-    { reset = false } = {}
-  ) => {
-    if (this[timerName]) {
-      if (!reset) return;
-
-      clearTimeout(this[timerName]);
-    }
-
-    this[timerName] = setTimeout(() => {
-      this[timerName] = null;
-      this.throttledFetchConversationUnreadCounts();
-    }, delay);
-  };
-
   fetchConversationUnreadCounts = () => {
     if (!this.isConversationUnreadCountsEnabled()) return;
 
@@ -249,17 +189,6 @@ class ActionCableConnector extends BaseActionCableConnector {
     );
   };
 
-  isFilteredUnreadCountsEnabled = () => {
-    const accountId = this.app.$store.getters.getCurrentAccountId;
-    const isFeatureEnabled =
-      this.app.$store.getters['accounts/isFeatureEnabledonAccount'];
-
-    return (
-      isFeatureEnabled?.(accountId, FEATURE_FLAGS.CONVERSATION_UNREAD_COUNTS) &&
-      isFeatureEnabled?.(accountId, FEATURE_FLAGS.UNREAD_COUNT_FOR_FILTERS)
-    );
-  };
-
   onTypingOn = ({ conversation, user }) => {
     const conversationId = conversation.id;
 
@@ -283,7 +212,6 @@ class ActionCableConnector extends BaseActionCableConnector {
 
   onConversationMentioned = data => {
     this.app.$store.dispatch('addMentions', data);
-    this.scheduleMentionUnreadCountsFetch();
   };
 
   clearTimer = conversationId => {
@@ -345,12 +273,6 @@ class ActionCableConnector extends BaseActionCableConnector {
     this.app.$store.dispatch('labels/revalidate', { newKey: keys.label });
     this.app.$store.dispatch('inboxes/revalidate', { newKey: keys.inbox });
     this.app.$store.dispatch('teams/revalidate', { newKey: keys.team });
-
-    if (this.isFilteredUnreadCountsEnabled()) {
-      // Inbox/team/label visibility changes can change the accessible set used
-      // by filtered unread counts even when no conversation row changes.
-      this.refreshConversationUnreadCountsWithFilteredRetry();
-    }
   };
 
   onVoiceCallIncoming = data => {

app/javascript/dashboard/helper/agentHelper.js

@@ -38,7 +38,7 @@ export const getAgentsByUpdatedPresence = (
   currentAccountId
 ) => {
   const agentsWithDynamicPresenceUpdate = agents.map(item =>
-    item.id === currentUser.id && (item.assignee_type || 'User') === 'User'
+    item.id === currentUser.id
       ? {
           ...item,
           availability_status: currentUser.accounts.find(

app/javascript/dashboard/helper/featureHelper.js

@@ -19,7 +19,6 @@ const FEATURE_HELP_URLS = {
   webhook: 'https://chwt.app/hc/webhooks',
   billing: 'https://chwt.app/pricing',
   saml: 'https://chwt.app/hc/saml',
-  captain: 'https://chwt.app/captain-docs',
   captain_billing: 'https://chwt.app/hc/captain_billing',
 };
 

app/javascript/dashboard/helper/sidebarSort.js

@@ -20,8 +20,6 @@ export const SIDEBAR_SORT_OPTIONS_BY_SECTION = Object.freeze({
     SIDEBAR_SORT_KEYS.CREATED_ASC,
     SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC,
     SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC,
-    SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
-    SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC,
   ],
   [SIDEBAR_SORT_SECTIONS.TEAMS]: [
     SIDEBAR_SORT_KEYS.CREATED_DESC,

app/javascript/dashboard/helper/specs/actionCable.spec.js

@@ -1,6 +1,5 @@
 import { describe, it, beforeEach, afterEach, expect, vi } from 'vitest';
 import ActionCableConnector from '../actionCable';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 vi.mock('shared/helpers/mitt', () => ({
   emitter: {
@@ -18,9 +17,6 @@ global.chatwootConfig = {
   websocketURL: 'wss://test.chatwoot.com',
 };
 
-const mockRetryJitter = value =>
-  vi.spyOn(Math, 'random').mockReturnValue(value);
-
 describe('ActionCableConnector - Copilot Tests', () => {
   let store;
   let actionCable;
@@ -43,8 +39,6 @@ describe('ActionCableConnector - Copilot Tests', () => {
   });
 
   afterEach(() => {
-    vi.restoreAllMocks();
-    vi.clearAllTimers();
     vi.useRealTimers();
   });
   describe('copilot event handlers', () => {
@@ -87,223 +81,12 @@ describe('ActionCableConnector - Copilot Tests', () => {
     });
 
     it('should refetch unread counts when unread count changes', () => {
-      vi.useFakeTimers();
-      vi.setSystemTime(new Date('2026-01-01T00:00:00Z'));
-      mockRetryJitter(0.5);
-
       actionCable.onReceived({
         event: 'conversation.unread_count_changed',
         data: { account_id: 1 },
       });
 
       expect(mockDispatch).toHaveBeenCalledWith('conversationUnreadCounts/get');
-
-      vi.advanceTimersByTime(37499);
-      expect(mockDispatch).toHaveBeenCalledTimes(1);
-
-      vi.advanceTimersByTime(1);
-      expect(mockDispatch).toHaveBeenCalledTimes(2);
-      expect(mockDispatch).toHaveBeenLastCalledWith(
-        'conversationUnreadCounts/get'
-      );
-    });
-
-    it('does not retry unread count changes when filtered counts are disabled', () => {
-      vi.useFakeTimers();
-      vi.setSystemTime(new Date('2026-01-01T00:00:00Z'));
-      store.$store.getters[
-        'accounts/isFeatureEnabledonAccount'
-      ].mockImplementation(
-        (_, featureFlag) =>
-          featureFlag === FEATURE_FLAGS.CONVERSATION_UNREAD_COUNTS
-      );
-
-      actionCable.onReceived({
-        event: 'conversation.unread_count_changed',
-        data: { account_id: 1 },
-      });
-
-      expect(mockDispatch).toHaveBeenCalledTimes(1);
-
-      vi.advanceTimersByTime(45000);
-      expect(mockDispatch).toHaveBeenCalledTimes(1);
-    });
-
-    it('delays unread count refetch when a conversation is mentioned', () => {
-      vi.useFakeTimers();
-      vi.setSystemTime(new Date('2026-01-01T00:00:00Z'));
-
-      const conversation = { id: 1, account_id: 1 };
-
-      actionCable.onReceived({
-        event: 'conversation.mentioned',
-        data: conversation,
-      });
-
-      expect(mockDispatch).toHaveBeenCalledWith('addMentions', conversation);
-      expect(mockDispatch).not.toHaveBeenCalledWith(
-        'conversationUnreadCounts/get'
-      );
-
-      vi.advanceTimersByTime(4999);
-      expect(mockDispatch).not.toHaveBeenCalledWith(
-        'conversationUnreadCounts/get'
-      );
-
-      vi.advanceTimersByTime(1);
-      expect(mockDispatch).toHaveBeenCalledWith('conversationUnreadCounts/get');
-    });
-
-    it('does not schedule mention unread count fetches when filtered counts are disabled', () => {
-      vi.useFakeTimers();
-      store.$store.getters[
-        'accounts/isFeatureEnabledonAccount'
-      ].mockImplementation(
-        (_, featureFlag) =>
-          featureFlag === FEATURE_FLAGS.CONVERSATION_UNREAD_COUNTS
-      );
-
-      const conversation = { id: 1, account_id: 1 };
-
-      actionCable.onReceived({
-        event: 'conversation.mentioned',
-        data: conversation,
-      });
-
-      expect(mockDispatch).toHaveBeenCalledWith('addMentions', conversation);
-
-      vi.advanceTimersByTime(45000);
-      expect(mockDispatch).not.toHaveBeenCalledWith(
-        'conversationUnreadCounts/get'
-      );
-    });
-
-    it('retries mentioned unread counts after the backend refresh window', () => {
-      vi.useFakeTimers();
-      vi.setSystemTime(new Date('2026-01-01T00:00:00Z'));
-      mockRetryJitter(0.5);
-
-      actionCable.onReceived({
-        event: 'conversation.mentioned',
-        data: { id: 1, account_id: 1 },
-      });
-
-      const unreadCountFetches = () =>
-        mockDispatch.mock.calls.filter(
-          ([action]) => action === 'conversationUnreadCounts/get'
-        );
-
-      vi.advanceTimersByTime(5000);
-      expect(unreadCountFetches()).toHaveLength(1);
-
-      vi.advanceTimersByTime(32499);
-      expect(unreadCountFetches()).toHaveLength(1);
-
-      vi.advanceTimersByTime(1);
-      expect(unreadCountFetches()).toHaveLength(2);
-    });
-
-    it('reschedules mentioned unread count retries for later invalidations', () => {
-      vi.useFakeTimers();
-      vi.setSystemTime(new Date('2026-01-01T00:00:00Z'));
-      mockRetryJitter(0);
-
-      const unreadCountFetches = () =>
-        mockDispatch.mock.calls.filter(
-          ([action]) => action === 'conversationUnreadCounts/get'
-        );
-
-      actionCable.onReceived({
-        event: 'conversation.mentioned',
-        data: { id: 1, account_id: 1 },
-      });
-
-      vi.advanceTimersByTime(5000);
-      expect(unreadCountFetches()).toHaveLength(1);
-
-      vi.advanceTimersByTime(10000);
-      actionCable.onReceived({
-        event: 'conversation.mentioned',
-        data: { id: 1, account_id: 1 },
-      });
-
-      vi.advanceTimersByTime(5000);
-      expect(unreadCountFetches()).toHaveLength(2);
-
-      vi.advanceTimersByTime(10000);
-      expect(unreadCountFetches()).toHaveLength(2);
-
-      vi.advanceTimersByTime(15000);
-      expect(unreadCountFetches()).toHaveLength(3);
-    });
-
-    it('refetches filtered unread counts after account cache invalidation', () => {
-      vi.useFakeTimers();
-      vi.setSystemTime(new Date('2026-01-01T00:00:00Z'));
-      mockRetryJitter(0.5);
-
-      const cacheKeys = {
-        label: 'label-key',
-        inbox: 'inbox-key',
-        team: 'team-key',
-      };
-      const unreadCountFetches = () =>
-        mockDispatch.mock.calls.filter(
-          ([action]) => action === 'conversationUnreadCounts/get'
-        );
-
-      actionCable.onReceived({
-        event: 'account.cache_invalidated',
-        data: { account_id: 1, cache_keys: cacheKeys },
-      });
-
-      expect(mockDispatch).toHaveBeenCalledWith('labels/revalidate', {
-        newKey: cacheKeys.label,
-      });
-      expect(mockDispatch).toHaveBeenCalledWith('inboxes/revalidate', {
-        newKey: cacheKeys.inbox,
-      });
-      expect(mockDispatch).toHaveBeenCalledWith('teams/revalidate', {
-        newKey: cacheKeys.team,
-      });
-      expect(unreadCountFetches()).toHaveLength(1);
-
-      vi.advanceTimersByTime(37499);
-      expect(unreadCountFetches()).toHaveLength(1);
-
-      vi.advanceTimersByTime(1);
-      expect(unreadCountFetches()).toHaveLength(2);
-    });
-
-    it('does not refetch unread counts after cache invalidation when filtered counts are disabled', () => {
-      vi.useFakeTimers();
-      store.$store.getters[
-        'accounts/isFeatureEnabledonAccount'
-      ].mockImplementation(
-        (_, featureFlag) =>
-          featureFlag === FEATURE_FLAGS.CONVERSATION_UNREAD_COUNTS
-      );
-
-      actionCable.onReceived({
-        event: 'account.cache_invalidated',
-        data: {
-          account_id: 1,
-          cache_keys: {
-            label: 'label-key',
-            inbox: 'inbox-key',
-            team: 'team-key',
-          },
-        },
-      });
-
-      expect(mockDispatch).not.toHaveBeenCalledWith(
-        'conversationUnreadCounts/get'
-      );
-
-      vi.advanceTimersByTime(45000);
-      expect(mockDispatch).not.toHaveBeenCalledWith(
-        'conversationUnreadCounts/get'
-      );
     });
 
     it('does not refetch unread counts when unread count feature is disabled', () => {

app/javascript/dashboard/helper/specs/sidebarSort.spec.js

@@ -148,7 +148,7 @@ describe('#normalizeSidebarSortPreferences', () => {
 
   it('falls back to defaults for unsupported preferences', () => {
     const preferences = normalizeSidebarSortPreferences({
-      [SIDEBAR_SORT_SECTIONS.FOLDERS]: 'unsupported_sort',
+      [SIDEBAR_SORT_SECTIONS.FOLDERS]: SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
     });
 
     expect(preferences).toEqual(DEFAULT_SIDEBAR_SORT_PREFERENCES);
@@ -171,15 +171,6 @@ describe('#getSidebarSortOptions', () => {
     expect(options).toContain(SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC);
   });
 
-  it('keeps folder unread count options when filtered unread counts are enabled', () => {
-    const options = getSidebarSortOptions(SIDEBAR_SORT_SECTIONS.FOLDERS, {
-      hasUnreadCounts: true,
-    });
-
-    expect(options).toContain(SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC);
-    expect(options).toContain(SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC);
-  });
-
   it('removes unread count options when unread counts are disabled', () => {
     const options = getSidebarSortOptions(SIDEBAR_SORT_SECTIONS.TEAMS, {
       hasUnreadCounts: false,
@@ -189,16 +180,6 @@ describe('#getSidebarSortOptions', () => {
     expect(options).not.toContain(SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC);
     expect(options).toContain(SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC);
   });
-
-  it('removes folder unread count options when filtered unread counts are disabled', () => {
-    const options = getSidebarSortOptions(SIDEBAR_SORT_SECTIONS.FOLDERS, {
-      hasUnreadCounts: false,
-    });
-
-    expect(options).not.toContain(SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC);
-    expect(options).not.toContain(SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC);
-    expect(options).toContain(SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC);
-  });
 });
 
 describe('#resolveSidebarSort', () => {
@@ -221,14 +202,4 @@ describe('#resolveSidebarSort', () => {
 
     expect(sortBy).toBe(SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC);
   });
-
-  it('falls back to alphabetical sort for folders when filtered unread counts are disabled', () => {
-    const sortBy = resolveSidebarSort(
-      SIDEBAR_SORT_SECTIONS.FOLDERS,
-      SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
-      { hasUnreadCounts: false }
-    );
-
-    expect(sortBy).toBe(SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC);
-  });
 });

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -392,93 +392,6 @@
   "CAPTAIN": {
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
-    "OVERVIEW": {
-      "HEADER": "Overview",
-      "WELCOME": {
-        "LABEL": "Captain summary",
-        "LOADING": "Generating summary…"
-      },
-      "INBOX_BANNER": {
-        "TEXT": "This assistant isn't connected to any inbox yet, so it won't respond to conversations.",
-        "ACTION": "Connect inbox",
-        "DISMISS": "Dismiss"
-      },
-      "COVERAGE_BANNER": {
-        "TEXT": "{count} FAQs are pending review, keeping coverage at {coverage}%. Approve them so your assistant can resolve more on its own.",
-        "ACTION": "Review FAQs",
-        "DISMISS": "Dismiss"
-      },
-      "RANGES": {
-        "LAST_DAYS": "Last {count} days",
-        "THIS_MONTH": "This month",
-        "LAST_MONTH": "Last month"
-      },
-      "METRICS": {
-        "HANDLED": {
-          "LABEL": "Conversations handled",
-          "HINT": "Distinct conversations this assistant replied in."
-        },
-        "AUTO_RESOLUTION": {
-          "LABEL": "Auto-resolution rate",
-          "HINT": "Share of handled conversations closed without a human reply."
-        },
-        "HANDOFF": {
-          "LABEL": "Handoff rate",
-          "HINT": "Share of handled conversations escalated to a human agent."
-        },
-        "HOURS_SAVED": {
-          "LABEL": "Time saved",
-          "HINT": "Estimate: Captain replies times ~2 minutes of assumed agent effort per reply. Directional, not measured labor."
-        },
-        "REOPEN": {
-          "LABEL": "Reopen rate",
-          "HINT": "Auto-resolved conversations that were reopened afterwards."
-        },
-        "DEPTH": {
-          "LABEL": "Messages / conversation",
-          "HINT": "Average replies the assistant sends per conversation."
-        }
-      },
-      "KNOWLEDGE": {
-        "TITLE": "Knowledge coverage",
-        "COVERAGE": "{pct}% approved",
-        "APPROVED": "Approved FAQs",
-        "PENDING": "Pending FAQs",
-        "DOCUMENTS": "Documents"
-      },
-      "FLAGGED": {
-        "TITLE": "Response quality",
-        "TOTAL": "{count} flagged · {rate}"
-      },
-      "CREDITS": {
-        "TITLE": "Credit usage",
-        "UNIT": "credits",
-        "LEGEND": "Daily credits used",
-        "AXIS_START": "{count}d ago",
-        "AXIS_END": "Today"
-      },
-      "LINKS": {
-        "DOCS": {
-          "TITLE": "Captain docs",
-          "DESCRIPTION": "Guides and how-tos for Captain"
-        },
-        "PLAYGROUND": {
-          "TITLE": "Playground",
-          "DESCRIPTION": "Test this assistant's replies"
-        },
-        "BILLING": {
-          "TITLE": "Billing",
-          "DESCRIPTION": "Manage credits and plan"
-        }
-      },
-      "FLAG_REASONS": {
-        "INCORRECT": "Incorrect info",
-        "INCOMPLETE": "Incomplete",
-        "OUTDATED": "Outdated",
-        "INAPPROPRIATE": "Inappropriate",
-        "OTHER": "Other"
-      }
-    },
     "ASSISTANT_SWITCHER": {
       "ASSISTANTS": "Assistants",
       "SWITCH_ASSISTANT": "Switch between assistants",

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -324,7 +324,6 @@
     "ALL_COMPANIES": "All Companies",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
-    "CAPTAIN_OVERVIEW": "Overview",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
     "CAPTAIN_TOOLS": "Tools",
@@ -468,18 +467,7 @@
       "TITLE": "Current Plan",
       "PLAN_NOTE": "You are currently subscribed to the **{plan}** plan with **{quantity}** licenses",
       "SEAT_COUNT": "Number of seats",
-      "RENEWS_ON": "Renews on",
+      "RENEWS_ON": "Renews on"
-      "CURRENCY": "Currency"
-    },
-    "CURRENCY": {
-      "SELECT": {
-        "TITLE": "Choose your billing currency",
-        "DESCRIPTION": "Select the currency you'd like to be billed in. This can't be changed once your subscription is created."
-      },
-      "OPTIONS": {
-        "USD": "US Dollar (USD)",
-        "BRL": "Brazilian Real (BRL)"
-      }
     },
     "VIEW_PRICING": "View Pricing",
     "MANAGE_SUBSCRIPTION": {
@@ -515,7 +503,6 @@
       "PURCHASE": "Purchase Credits",
       "LOADING": "Loading options...",
       "FETCH_ERROR": "Failed to load credit options. Please try again.",
-      "RETRY": "Retry",
       "PURCHASE_ERROR": "Failed to process purchase. Please try again.",
       "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account",
       "CONFIRM": {
@@ -542,7 +529,7 @@
       "SSO_URL": {
         "LABEL": "SSO URL",
         "HELP": "The URL where SAML authentication requests will be sent",
-        "PLACEHOLDER": "https://sso.example.com/saml/sso"
+        "PLACEHOLDER": "https://your-idp.com/saml/sso"
       },
       "CERTIFICATE": {
         "LABEL": "Signing certificate in PEM format",
@@ -562,7 +549,7 @@
       "IDP_ENTITY_ID": {
         "LABEL": "Identity Provider Entity ID",
         "HELP": "Unique identifier for your identity provider (usually found in IdP configuration)",
-        "PLACEHOLDER": "https://sso.example.com/saml"
+        "PLACEHOLDER": "https://your-idp.com/saml"
       },
       "UPDATE_BUTTON": "Update SAML Settings",
       "API": {

app/javascript/dashboard/i18n/locale/pt_BR/settings.json

@@ -501,7 +501,7 @@
       "SSO_URL": {
         "LABEL": "SSO URL",
         "HELP": "A URL para onde as solicitações de autenticação SAML serão enviadas",
-        "PLACEHOLDER": "https://sso.example.com/saml/sso"
+        "PLACEHOLDER": "https://your-idp.com/saml/sso"
       },
       "CERTIFICATE": {
         "LABEL": "Certificado de assinatura no formato PEM",
@@ -521,7 +521,7 @@
       "IDP_ENTITY_ID": {
         "LABEL": "ID da Entidade do Provedor de Identidade",
         "HELP": "Identificador exclusivo do seu provedor de identidade (geralmente encontrado na configuração do IdP)",
-        "PLACEHOLDER": "https://sso.example.com/saml"
+        "PLACEHOLDER": "https://seu-idp.com/saml"
       },
       "UPDATE_BUTTON": "Atualizar configurações de SAML",
       "API": {

app/javascript/dashboard/routes/dashboard/captain/assistants/overview/Index.vue

@@ -1,156 +0,0 @@
-<script setup>
-import { computed, ref, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useRoute } from 'vue-router';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import CaptainAssistant from 'dashboard/api/captain/assistant';
-
-import PageLayout from 'dashboard/components-next/captain/PageLayout.vue';
-import CaptainPaywall from 'dashboard/components-next/captain/pageComponents/Paywall.vue';
-import RangeSelector from 'dashboard/components-next/captain/pageComponents/overview/RangeSelector.vue';
-import WelcomeCard from 'dashboard/components-next/captain/pageComponents/overview/WelcomeCard.vue';
-import MetricCard from 'dashboard/components-next/captain/pageComponents/overview/MetricCard.vue';
-import KnowledgeCard from 'dashboard/components-next/captain/pageComponents/overview/KnowledgeCard.vue';
-import QuickLinks from 'dashboard/components-next/captain/pageComponents/overview/QuickLinks.vue';
-import InboxBanner from 'dashboard/components-next/captain/pageComponents/overview/InboxBanner.vue';
-import CoverageBanner from 'dashboard/components-next/captain/pageComponents/overview/CoverageBanner.vue';
-
-const { t } = useI18n();
-const route = useRoute();
-
-const selectedRange = ref('this_month');
-
-const assistantId = computed(() => route.params.assistantId);
-const stats = ref(null);
-
-const fetchStats = async () => {
-  try {
-    const { data } = await CaptainAssistant.getStats({
-      assistantId: assistantId.value,
-      range: selectedRange.value,
-    });
-    stats.value = data;
-  } catch {
-    stats.value = null;
-  }
-};
-
-watch([selectedRange, assistantId], fetchStats, { immediate: true });
-
-// `direction` says whether a rising trend is good ('up'), bad ('down'), or
-// neutral, so we can colour the delta independently of its sign.
-const resolveTrendGood = (trendValue, direction) => {
-  if (direction === 'neutral' || trendValue === 0) return null;
-  return direction === 'up' ? trendValue > 0 : trendValue < 0;
-};
-
-// Trend units mirror the backend pack mode: a relative percent change ('%') for
-// :percent metrics, a percentage-point delta (' pts') for rate metrics packed as
-// :point, and a plain number for :absolute counts like conversation depth.
-const TREND_SUFFIX = { percent: '%', point: ' pts', absolute: '' };
-
-// Hours-saved is reported in hours, but large values read better as days. Past
-// 100h we switch the unit so the card stays legible.
-const formatDuration = hours =>
-  hours >= 100 ? `${Math.round(hours / 24)}d` : `${hours}h`;
-
-const metricFor = (statKey, formatValue, direction, trendKind = 'percent') => {
-  const data = stats.value?.[statKey];
-  if (!data) return { value: '—', trend: '', trendGood: null };
-
-  const sign = data.trend > 0 ? '+' : '';
-  return {
-    value: formatValue(data.current),
-    trend: `${sign}${data.trend}${TREND_SUFFIX[trendKind]}`,
-    trendGood: resolveTrendGood(data.trend, direction),
-  };
-};
-
-const metrics = computed(() => [
-  {
-    key: 'handled',
-    label: t('CAPTAIN.OVERVIEW.METRICS.HANDLED.LABEL'),
-    hint: t('CAPTAIN.OVERVIEW.METRICS.HANDLED.HINT'),
-    ...metricFor('conversations_handled', v => v.toLocaleString(), 'up'),
-  },
-  {
-    key: 'autoResolution',
-    label: t('CAPTAIN.OVERVIEW.METRICS.AUTO_RESOLUTION.LABEL'),
-    hint: t('CAPTAIN.OVERVIEW.METRICS.AUTO_RESOLUTION.HINT'),
-    ...metricFor('auto_resolution_rate', v => `${v}%`, 'up', 'point'),
-  },
-  {
-    key: 'handoff',
-    label: t('CAPTAIN.OVERVIEW.METRICS.HANDOFF.LABEL'),
-    hint: t('CAPTAIN.OVERVIEW.METRICS.HANDOFF.HINT'),
-    ...metricFor('handoff_rate', v => `${v}%`, 'down', 'point'),
-  },
-  {
-    key: 'hoursSaved',
-    label: t('CAPTAIN.OVERVIEW.METRICS.HOURS_SAVED.LABEL'),
-    hint: t('CAPTAIN.OVERVIEW.METRICS.HOURS_SAVED.HINT'),
-    ...metricFor('hours_saved', formatDuration, 'up'),
-  },
-  {
-    key: 'reopen',
-    label: t('CAPTAIN.OVERVIEW.METRICS.REOPEN.LABEL'),
-    hint: t('CAPTAIN.OVERVIEW.METRICS.REOPEN.HINT'),
-    ...metricFor('reopen_rate', v => `${v}%`, 'down', 'point'),
-  },
-  {
-    key: 'depth',
-    label: t('CAPTAIN.OVERVIEW.METRICS.DEPTH.LABEL'),
-    hint: t('CAPTAIN.OVERVIEW.METRICS.DEPTH.HINT'),
-    ...metricFor(
-      'conversation_depth',
-      v => v.toFixed(1),
-      'neutral',
-      'absolute'
-    ),
-  },
-]);
-</script>
-
-<template>
-  <PageLayout
-    :header-title="$t('CAPTAIN.OVERVIEW.HEADER')"
-    :is-empty="false"
-    :show-pagination-footer="false"
-    :show-know-more="false"
-    :feature-flag="FEATURE_FLAGS.CAPTAIN"
-  >
-    <template #headerActions>
-      <RangeSelector v-model="selectedRange" />
-    </template>
-    <template #paywall>
-      <CaptainPaywall />
-    </template>
-    <template #body>
-      <div class="flex flex-col gap-6 pb-8">
-        <InboxBanner />
-
-        <CoverageBanner :knowledge="stats?.knowledge" />
-
-        <WelcomeCard :range="selectedRange" />
-
-        <div
-          class="grid grid-cols-1 gap-px overflow-hidden border rounded-xl sm:grid-cols-2 lg:grid-cols-3 bg-n-weak border-n-weak"
-        >
-          <MetricCard
-            v-for="metric in metrics"
-            :key="metric.key"
-            :label="metric.label"
-            :value="metric.value"
-            :trend="metric.trend"
-            :hint="metric.hint"
-            :trend-good="metric.trendGood"
-          />
-        </div>
-
-        <KnowledgeCard :knowledge="stats?.knowledge" />
-
-        <QuickLinks />
-      </div>
-    </template>
-  </PageLayout>
-</template>

app/javascript/dashboard/routes/dashboard/captain/captain.routes.js

@@ -6,7 +6,6 @@ import CaptainPageRouteView from './pages/CaptainPageRouteView.vue';
 import AssistantsIndexPage from './pages/AssistantsIndexPage.vue';
 import AssistantEmptyStateIndex from './assistants/Index.vue';
 
-import AssistantOverviewIndex from './assistants/overview/Index.vue';
 import AssistantSettingsIndex from './assistants/settings/Settings.vue';
 import AssistantInboxesIndex from './assistants/inboxes/Index.vue';
 import AssistantPlaygroundIndex from './assistants/playground/Index.vue';
@@ -37,12 +36,6 @@ const metaV2 = {
 };
 
 const assistantRoutes = [
-  {
-    path: frontendURL('accounts/:accountId/captain/:assistantId/overview'),
-    component: AssistantOverviewIndex,
-    name: 'captain_assistants_overview_index',
-    meta,
-  },
   {
     path: frontendURL('accounts/:accountId/captain/:assistantId/faqs'),
     component: ResponsesIndex,
@@ -136,7 +129,7 @@ export const routes = [
       return {
         name: 'captain_assistants_index',
         params: {
-          navigationPath: 'captain_assistants_overview_index',
+          navigationPath: 'captain_assistants_responses_index',
           ...to.params,
         },
       };

app/javascript/dashboard/routes/dashboard/captain/pages/AssistantsIndexPage.vue

@@ -53,7 +53,6 @@ const routeToLastActiveAssistant = () => {
 
   const { navigationPath } = route.params;
   const isAValidRoute = [
-    'captain_assistants_overview_index', // Overview page
     'captain_assistants_responses_index', // Faq page
     'captain_assistants_documents_index', // Document page
     'captain_assistants_scenarios_index', // Scenario page
@@ -65,7 +64,7 @@ const routeToLastActiveAssistant = () => {
 
   const navigateTo = isAValidRoute
     ? navigationPath
-    : 'captain_assistants_overview_index';
+    : 'captain_assistants_responses_index';
 
   return routeToView(navigateTo, {
     accountId: route.params.accountId,

app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue

@@ -25,7 +25,7 @@ export default {
     },
   },
   setup() {
-    const { agentsList } = useAgentsList(true, { includeAgentBots: true });
+    const { agentsList } = useAgentsList();
     return {
       agentsList,
     };
@@ -81,27 +81,18 @@ export default {
     },
     assignedAgent: {
       get() {
-        const assignee = this.currentChat.meta.assignee;
+        return this.currentChat.meta.assignee;
-        return (
-          assignee && {
-            ...assignee,
-            assignee_type: this.currentChat.meta.assignee_type || 'User',
-          }
-        );
       },
       set(agent) {
         const agentId = agent ? agent.id : null;
-        const assigneeType = agent ? agent.assignee_type || 'User' : null;
         this.$store.dispatch('setCurrentChatAssignee', {
           conversationId: this.currentChat.id,
           assignee: agent,
-          assigneeType,
         });
         this.$store
           .dispatch('assignAgent', {
             conversationId: this.currentChat.id,
             agentId,
-            assigneeType,
           })
           .then(() => {
             useAlert(this.$t('CONVERSATION.CHANGE_AGENT'));
@@ -161,10 +152,7 @@ export default {
       if (!this.assignedAgent) {
         return true;
       }
-      if (
+      if (this.assignedAgent.id !== this.currentUser.id) {
-        this.assignedAgent.id !== this.currentUser.id ||
-        (this.assignedAgent.assignee_type || 'User') !== 'User'
-      ) {
         return true;
       }
       return false;
@@ -195,11 +183,7 @@ export default {
       this.assignedAgent = selfAssign;
     },
     onClickAssignAgent(selectedItem) {
-      if (
+      if (this.assignedAgent && this.assignedAgent.id === selectedItem.id) {
-        this.assignedAgent?.id === selectedItem.id &&
-        (this.assignedAgent?.assignee_type || 'User') ===
-          (selectedItem.assignee_type || 'User')
-      ) {
         this.assignedAgent = null;
       } else {
         this.assignedAgent = selectedItem;

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/useChannelConfig.js

@@ -1,5 +1,4 @@
 import { useMapGetter } from 'dashboard/composables/store';
-import { IS_WHATSAPP_INBOX_CREATION_DISABLED } from 'dashboard/constants/globals';
 
 // OAuth/SDK channels need installation-level app credentials to be usable. When
 // the credential is missing the channel is "not configured" and is hidden from
@@ -14,7 +13,6 @@ export function useChannelConfig() {
     // WhatsApp is onboarded only via Meta embedded signup, which needs both the
     // app id (not the 'none' sentinel) and the signup configuration id.
     whatsapp: () =>
-      !IS_WHATSAPP_INBOX_CREATION_DISABLED &&
       Boolean(installationConfig.whatsappAppId) &&
       installationConfig.whatsappAppId !== 'none' &&
       Boolean(installationConfig.whatsappConfigurationId),

app/javascript/dashboard/routes/dashboard/onboarding/specs/inbox-setup/useDetectedChannels.spec.js

@@ -6,13 +6,6 @@ import { useDetectedChannels } from '../../inbox-setup/useDetectedChannels';
 
 vi.mock('vue-router');
 
-// Neutralize the temporary WhatsApp kill switch so these specs keep covering
-// the credential-based gating it short-circuits.
-vi.mock('dashboard/constants/globals', async importOriginal => ({
-  ...(await importOriginal()),
-  IS_WHATSAPP_INBOX_CREATION_DISABLED: false,
-}));
-
 // Mounts the composable against a real store and the real useAccount (only
 // useRoute and the underlying getters are faked), so a change to how useAccount
 // resolves the current account is exercised here too. The real ./constants are

app/javascript/dashboard/routes/dashboard/settings/billing/Index.vue

@@ -15,8 +15,6 @@ import PurchaseCreditsModal from './components/PurchaseCreditsModal.vue';
 import BaseSettingsHeader from '../components/BaseSettingsHeader.vue';
 import SettingsLayout from '../SettingsLayout.vue';
 import ButtonV4 from 'next/button/Button.vue';
-import { getCurrencyConfig } from 'dashboard/constants/billing';
-import { useI18n } from 'vue-i18n';
 
 const router = useRouter();
 const { currentAccount, isOnChatwootCloud } = useAccount();
@@ -31,7 +29,6 @@ const {
 
 const uiFlags = useMapGetter('accounts/getUIFlags');
 const store = useStore();
-const { t } = useI18n();
 
 const BILLING_REFRESH_ATTEMPTED = 'billing_refresh_attempted';
 
@@ -39,10 +36,6 @@ const BILLING_REFRESH_ATTEMPTED = 'billing_refresh_attempted';
 const isWaitingForBilling = ref(false);
 const purchaseCreditsModalRef = ref(null);
 
-// Currency selection shown to new accounts whose locale supports a non-USD currency.
-const currencySelectionRequired = ref(false);
-const currencyOptions = ref([]);
-
 const customAttributes = computed(() => {
   return currentAccount.value.custom_attributes || {};
 });
@@ -68,13 +61,6 @@ const subscribedQuantity = computed(() => {
   return customAttributes.value.subscribed_quantity;
 });
 
-const billingCurrency = computed(() => {
-  if (!customAttributes.value.billing_currency) return '';
-  return t(
-    getCurrencyConfig(customAttributes.value.billing_currency).i18nLabelKey
-  );
-});
-
 const subscriptionRenewsOn = computed(() => {
   if (!customAttributes.value.subscription_ends_on) return '';
   const endDate = new Date(customAttributes.value.subscription_ends_on);
@@ -92,9 +78,7 @@ const hasABillingPlan = computed(() => {
 
 const fetchAccountDetails = async () => {
   if (!hasABillingPlan.value) {
-    const data = await store.dispatch('accounts/subscription');
+    await store.dispatch('accounts/subscription');
-    currencySelectionRequired.value = !!data?.currency_selection_required;
-    currencyOptions.value = data?.currency_options || [];
   }
   // Always fetch limits for billing page to show credit usage
   fetchLimits();
@@ -113,9 +97,6 @@ const handleBillingPageLogic = async () => {
   // If cloud user, fetch account details first
   await fetchAccountDetails();
 
-  // Waiting on the user to pick a billing currency — don't auto-refresh.
-  if (currencySelectionRequired.value) return;
-
   // If still no billing plan after fetch
   if (!hasABillingPlan.value) {
     // If we haven't attempted refresh yet, do it once
@@ -137,13 +118,6 @@ const handleBillingPageLogic = async () => {
   }
 };
 
-const onSelectCurrency = async code => {
-  await store.dispatch('accounts/selectBillingCurrency', code);
-  currencySelectionRequired.value = false;
-  // Currency stored and customer creation kicked off — resume the standard wait flow.
-  await handleBillingPageLogic();
-};
-
 const onClickBillingPortal = () => {
   store.dispatch('accounts/checkout');
 };
@@ -174,9 +148,7 @@ onMounted(handleBillingPageLogic);
         ? $t('BILLING_SETTINGS.NO_BILLING_USER')
         : $t('ATTRIBUTES_MGMT.LOADING')
     "
-    :no-records-found="
+    :no-records-found="!hasABillingPlan && !isWaitingForBilling"
-      !hasABillingPlan && !isWaitingForBilling && !currencySelectionRequired
-    "
     :no-records-message="$t('BILLING_SETTINGS.NO_BILLING_USER')"
   >
     <template #header>
@@ -188,30 +160,7 @@ onMounted(handleBillingPageLogic);
       />
     </template>
     <template #body>
-      <section v-if="currencySelectionRequired" class="grid gap-4">
+      <section class="grid gap-4">
-        <BillingCard
-          :title="$t('BILLING_SETTINGS.CURRENCY.SELECT.TITLE')"
-          :description="$t('BILLING_SETTINGS.CURRENCY.SELECT.DESCRIPTION')"
-        >
-          <template #action>
-            <div class="flex gap-2">
-              <ButtonV4
-                v-for="code in currencyOptions"
-                :key="code"
-                sm
-                solid
-                blue
-                :is-loading="uiFlags.isCheckoutInProcess"
-                :disabled="uiFlags.isCheckoutInProcess"
-                @click="onSelectCurrency(code)"
-              >
-                {{ $t(getCurrencyConfig(code).i18nLabelKey) }}
-              </ButtonV4>
-            </div>
-          </template>
-        </BillingCard>
-      </section>
-      <section v-else class="grid gap-4">
         <BillingCard
           :title="$t('BILLING_SETTINGS.MANAGE_SUBSCRIPTION.TITLE')"
           :description="$t('BILLING_SETTINGS.MANAGE_SUBSCRIPTION.DESCRIPTION')"
@@ -239,11 +188,6 @@ onMounted(handleBillingPageLogic);
               :label="$t('BILLING_SETTINGS.CURRENT_PLAN.RENEWS_ON')"
               :value="subscriptionRenewsOn"
             />
-            <DetailItem
-              v-if="billingCurrency"
-              :label="$t('BILLING_SETTINGS.CURRENT_PLAN.CURRENCY')"
-              :value="billingCurrency"
-            />
           </div>
         </BillingCard>
         <BillingCard

app/javascript/dashboard/routes/dashboard/settings/billing/components/CreditPackageCard.vue

@@ -1,6 +1,4 @@
 <script setup>
-import { formatCurrencyAmount } from 'dashboard/constants/billing';
-
 defineProps({
   credits: {
     type: Number,
@@ -35,7 +33,11 @@ const formatCredits = credits => {
 };
 
 const formatAmount = (amount, currency) => {
-  return formatCurrencyAmount(amount, currency, { minimumFractionDigits: 0 });
+  return new Intl.NumberFormat('en-US', {
+    style: 'currency',
+    currency: currency.toUpperCase(),
+    minimumFractionDigits: 0,
+  }).format(amount);
 };
 </script>
 

app/javascript/dashboard/routes/dashboard/settings/billing/components/PurchaseCreditsModal.vue

@@ -4,18 +4,20 @@ import { useI18n } from 'vue-i18n';
 import { useAlert } from 'dashboard/composables';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import CreditPackageCard from './CreditPackageCard.vue';
 import EnterpriseAccountAPI from 'dashboard/api/enterprise/account';
-import {
-  formatCurrencyAmount,
-  DEFAULT_BILLING_CURRENCY,
-} from 'dashboard/constants/billing';
 
-const emit = defineEmits(['success']);
+const emit = defineEmits(['close', 'success']);
 
 const { t } = useI18n();
 
+const TOPUP_OPTIONS = [
+  { credits: 1000, amount: 20.0, currency: 'usd' },
+  { credits: 2500, amount: 50.0, currency: 'usd' },
+  { credits: 6000, amount: 100.0, currency: 'usd' },
+  { credits: 12000, amount: 200.0, currency: 'usd' },
+];
+
 const POPULAR_CREDITS_AMOUNT = 6000;
 const STEP_SELECT = 'select';
 const STEP_CONFIRM = 'confirm';
@@ -25,20 +27,16 @@ const selectedCredits = ref(null);
 const isLoading = ref(false);
 const currentStep = ref(STEP_SELECT);
 
-// Topup packages come from the backend for the account's billing currency.
-const topupOptions = ref([]);
-const optionsCurrency = ref(DEFAULT_BILLING_CURRENCY);
-const isFetchingOptions = ref(false);
-const fetchError = ref(false);
-
 const selectedOption = computed(() => {
-  return topupOptions.value.find(o => o.credits === selectedCredits.value);
+  return TOPUP_OPTIONS.find(o => o.credits === selectedCredits.value);
 });
 
 const formattedAmount = computed(() => {
   if (!selectedOption.value) return '';
-  const { amount, currency } = selectedOption.value;
+  return new Intl.NumberFormat('en-US', {
-  return formatCurrencyAmount(amount, currency || optionsCurrency.value);
+    style: 'currency',
+    currency: selectedOption.value.currency.toUpperCase(),
+  }).format(selectedOption.value.amount);
 });
 
 const formattedCredits = computed(() => {
@@ -66,44 +64,24 @@ const handlePackageSelect = credits => {
   selectedCredits.value = credits;
 };
 
-const selectDefaultOption = () => {
+const open = () => {
-  const popularOption = topupOptions.value.find(
+  const popularOption = TOPUP_OPTIONS.find(
     o => o.credits === POPULAR_CREDITS_AMOUNT
   );
-  selectedCredits.value =
+  selectedCredits.value = popularOption?.credits || TOPUP_OPTIONS[0]?.credits;
-    popularOption?.credits || topupOptions.value[0]?.credits || null;
-};
-
-const fetchOptions = async () => {
-  isFetchingOptions.value = true;
-  fetchError.value = false;
-  try {
-    const { data } = await EnterpriseAccountAPI.getTopupOptions();
-    topupOptions.value = data.options ?? [];
-    optionsCurrency.value = (
-      data.currency || DEFAULT_BILLING_CURRENCY
-    ).toLowerCase();
-    selectDefaultOption();
-  } catch {
-    fetchError.value = true;
-    topupOptions.value = [];
-  } finally {
-    isFetchingOptions.value = false;
-  }
-};
-
-const open = () => {
   currentStep.value = STEP_SELECT;
   isLoading.value = false;
-  selectedCredits.value = null;
   dialogRef.value?.open();
-  fetchOptions();
 };
 
 const close = () => {
   dialogRef.value?.close();
 };
 
+const handleClose = () => {
+  emit('close');
+};
+
 const goToConfirmStep = () => {
   if (!selectedOption.value) return;
   currentStep.value = STEP_CONFIRM;
@@ -149,38 +127,13 @@ defineExpose({ open, close });
     :width="dialogWidth"
     :show-confirm-button="false"
     :show-cancel-button="false"
+    @close="handleClose"
   >
     <!-- Step 1: Select Credits Package -->
-    <template v-if="currentStep === STEP_SELECT">
+    <template v-if="currentStep === 'select'">
-      <div
-        v-if="isFetchingOptions"
-        class="flex items-center justify-center gap-2 py-10"
-      >
-        <Spinner />
-        <span class="text-sm text-n-slate-11">{{
-          $t('BILLING_SETTINGS.TOPUP.LOADING')
-        }}</span>
-      </div>
-
-      <div
-        v-else-if="fetchError"
-        class="flex flex-col items-center justify-center gap-3 py-10"
-      >
-        <p class="text-sm text-n-slate-11">
-          {{ $t('BILLING_SETTINGS.TOPUP.FETCH_ERROR') }}
-        </p>
-        <Button
-          variant="faded"
-          color="slate"
-          :label="$t('BILLING_SETTINGS.TOPUP.RETRY')"
-          @click="fetchOptions"
-        />
-      </div>
-
-      <template v-else>
       <div class="grid grid-cols-2 gap-4">
         <CreditPackageCard
-            v-for="option in topupOptions"
+          v-for="option in TOPUP_OPTIONS"
           :key="option.credits"
           name="credit-package"
           :credits="option.credits"
@@ -201,7 +154,6 @@ defineExpose({ open, close });
         </p>
       </div>
     </template>
-    </template>
 
     <!-- Step 2: Confirm Purchase -->
     <template v-else>
@@ -226,7 +178,7 @@ defineExpose({ open, close });
     <template #footer>
       <!-- Step 1 Footer -->
       <div
-        v-if="currentStep === STEP_SELECT"
+        v-if="currentStep === 'select'"
         class="flex items-center justify-between w-full gap-3"
       >
         <Button
@@ -240,7 +192,7 @@ defineExpose({ open, close });
           color="blue"
           :label="$t('BILLING_SETTINGS.TOPUP.PURCHASE')"
           class="w-full"
-          :disabled="!selectedCredits || isFetchingOptions || fetchError"
+          :disabled="!selectedCredits"
           @click="goToConfirmStep"
         />
       </div>

app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Whatsapp.vue

@@ -7,7 +7,6 @@ import ThreeSixtyDialogWhatsapp from './360DialogWhatsapp.vue';
 import CloudWhatsapp from './CloudWhatsapp.vue';
 import WhatsappEmbeddedSignup from './WhatsappEmbeddedSignup.vue';
 import ChannelSelector from 'dashboard/components/ChannelSelector.vue';
-import { IS_WHATSAPP_INBOX_CREATION_DISABLED } from 'dashboard/constants/globals';
 
 const route = useRoute();
 const router = useRouter();
@@ -24,7 +23,6 @@ const PROVIDER_TYPES = {
 
 const hasWhatsappAppId = computed(() => {
   return (
-    !IS_WHATSAPP_INBOX_CREATION_DISABLED &&
     window.chatwootConfig?.whatsappAppId &&
     window.chatwootConfig.whatsappAppId !== 'none'
   );

app/javascript/dashboard/store/modules/accounts.js

@@ -144,20 +144,7 @@ export const actions = {
   subscription: async ({ commit }) => {
     commit(types.default.SET_ACCOUNT_UI_FLAG, { isCheckoutInProcess: true });
     try {
-      const response = await EnterpriseAccountAPI.subscription();
+      await EnterpriseAccountAPI.subscription();
-      return response.data;
-    } catch (error) {
-      throwErrorMessage(error);
-      return null;
-    } finally {
-      commit(types.default.SET_ACCOUNT_UI_FLAG, { isCheckoutInProcess: false });
-    }
-  },
-
-  selectBillingCurrency: async ({ commit }, currency) => {
-    commit(types.default.SET_ACCOUNT_UI_FLAG, { isCheckoutInProcess: true });
-    try {
-      await EnterpriseAccountAPI.selectBillingCurrency(currency);
     } catch (error) {
       throwErrorMessage(error);
     } finally {

app/javascript/dashboard/store/modules/conversationUnreadCounts.js

@@ -6,10 +6,6 @@ export const state = {
   inboxes: {},
   labels: {},
   teams: {},
-  mentionsCount: 0,
-  participatingCount: 0,
-  unattendedCount: 0,
-  folders: {},
 };
 
 const normalizeCount = count => {
@@ -41,18 +37,6 @@ export const getters = {
   getTeamUnreadCount: $state => teamId => {
     return $state.teams[String(teamId)] || 0;
   },
-  getMentionsUnreadCount($state) {
-    return $state.mentionsCount;
-  },
-  getParticipatingUnreadCount($state) {
-    return $state.participatingCount;
-  },
-  getUnattendedUnreadCount($state) {
-    return $state.unattendedCount;
-  },
-  getFolderUnreadCount: $state => folderId => {
-    return $state.folders[String(folderId)] || 0;
-  },
   getInboxUnreadCounts($state) {
     return $state.inboxes;
   },
@@ -62,9 +46,6 @@ export const getters = {
   getTeamUnreadCounts($state) {
     return $state.teams;
   },
-  getFolderUnreadCounts($state) {
-    return $state.folders;
-  },
 };
 
 export const actions = {
@@ -87,10 +68,6 @@ export const mutations = {
     $state.inboxes = normalizeCounts(payload.inboxes);
     $state.labels = normalizeCounts(payload.labels);
     $state.teams = normalizeCounts(payload.teams);
-    $state.mentionsCount = normalizeCount(payload.mentions_count);
-    $state.participatingCount = normalizeCount(payload.participating_count);
-    $state.unattendedCount = normalizeCount(payload.unattended_count);
-    $state.folders = normalizeCounts(payload.folders);
   },
 };
 

app/javascript/dashboard/store/modules/conversationWatchers.js

@@ -1,15 +1,8 @@
 import types from '../mutation-types';
 import { throwErrorMessage } from 'dashboard/store/utils/api';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 import ConversationInboxApi from '../../api/inbox/conversation';
 
-const FILTERED_UNREAD_COUNTS_REFRESH_RETRY_MS = 30000;
-const FILTERED_UNREAD_COUNTS_REFRESH_RETRY_JITTER_MS = 15000;
-const getFilteredUnreadCountsRefreshRetryDelay = () =>
-  FILTERED_UNREAD_COUNTS_REFRESH_RETRY_MS +
-  Math.random() * FILTERED_UNREAD_COUNTS_REFRESH_RETRY_JITTER_MS;
-
 const state = {
   records: {},
   uiFlags: {
@@ -27,43 +20,6 @@ export const getters = {
   },
 };
 
-const hasFeatureEnabled = (rootGetters, featureFlag) => {
-  const accountId = rootGetters?.getCurrentAccountId;
-  const isFeatureEnabled = rootGetters?.['accounts/isFeatureEnabledonAccount'];
-
-  return Boolean(accountId && isFeatureEnabled?.(accountId, featureFlag));
-};
-
-const hasCurrentUser = (participants, currentUserId) =>
-  (Array.isArray(participants) ? participants : []).some(
-    participant => participant.id === currentUserId
-  );
-
-const refreshConversationUnreadCounts = dispatch => {
-  dispatch('conversationUnreadCounts/get', {}, { root: true });
-  setTimeout(
-    () => dispatch('conversationUnreadCounts/get', {}, { root: true }),
-    getFilteredUnreadCountsRefreshRetryDelay()
-  );
-};
-
-const shouldRefreshConversationUnreadCounts = (
-  { rootGetters, state: moduleState },
-  conversationId,
-  participants
-) => {
-  const currentUserId =
-    rootGetters?.getCurrentUserID || rootGetters?.getCurrentUser?.id;
-
-  return (
-    currentUserId &&
-    hasFeatureEnabled(rootGetters, FEATURE_FLAGS.CONVERSATION_UNREAD_COUNTS) &&
-    hasFeatureEnabled(rootGetters, FEATURE_FLAGS.UNREAD_COUNT_FOR_FILTERS) &&
-    hasCurrentUser(moduleState.records[conversationId], currentUserId) !==
-      hasCurrentUser(participants, currentUserId)
-  );
-};
-
 export const actions = {
   show: async ({ commit }, { conversationId }) => {
     commit(types.SET_CONVERSATION_PARTICIPANTS_UI_FLAG, {
@@ -86,10 +42,7 @@ export const actions = {
     }
   },
 
-  update: async (
+  update: async ({ commit }, { conversationId, userIds }) => {
-    { commit, dispatch, rootGetters, state: moduleState },
-    { conversationId, userIds }
-  ) => {
     commit(types.SET_CONVERSATION_PARTICIPANTS_UI_FLAG, {
       isUpdating: true,
     });
@@ -99,18 +52,10 @@ export const actions = {
         conversationId,
         userIds,
       });
-      const shouldRefreshUnreadCounts = shouldRefreshConversationUnreadCounts(
-        { rootGetters, state: moduleState },
-        conversationId,
-        response.data
-      );
       commit(types.SET_CONVERSATION_PARTICIPANTS, {
         conversationId,
         data: response.data,
       });
-      if (shouldRefreshUnreadCounts) {
-        refreshConversationUnreadCounts(dispatch);
-      }
     } catch (error) {
       throwErrorMessage(error);
     } finally {

app/javascript/dashboard/store/modules/conversations/actions.js

@@ -208,31 +208,23 @@ const actions = {
     }
   },
 
-  assignAgent: async (
+  assignAgent: async ({ dispatch }, { conversationId, agentId }) => {
-    { dispatch },
-    { conversationId, agentId, assigneeType }
-  ) => {
     try {
       const response = await ConversationApi.assignAgent({
         conversationId,
         agentId,
-        assigneeType,
       });
       dispatch('setCurrentChatAssignee', {
         conversationId,
         assignee: response.data,
-        assigneeType,
       });
     } catch (error) {
       // Handle error
     }
   },
 
-  setCurrentChatAssignee(
+  setCurrentChatAssignee({ commit }, { conversationId, assignee }) {
-    { commit },
+    commit(types.ASSIGN_AGENT, { conversationId, assignee });
-    { conversationId, assignee, assigneeType }
-  ) {
-    commit(types.ASSIGN_AGENT, { conversationId, assignee, assigneeType });
   },
 
   assignTeam: async ({ dispatch }, { conversationId, teamId }) => {

app/javascript/dashboard/store/modules/conversations/index.js

@@ -108,11 +108,10 @@ export const mutations = {
     }
   },
 
-  [types.ASSIGN_AGENT](_state, { conversationId, assignee, assigneeType }) {
+  [types.ASSIGN_AGENT](_state, { conversationId, assignee }) {
     const chat = getConversationById(_state)(conversationId);
     if (chat) {
       chat.meta.assignee = assignee;
-      chat.meta.assignee_type = assigneeType;
     }
   },
 

app/javascript/dashboard/store/modules/customViews.js

@@ -1,17 +1,11 @@
 import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
 import types from '../mutation-types';
 import CustomViewsAPI from '../../api/customViews';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 const VIEW_TYPES = {
   CONVERSATION: 'conversation',
   CONTACT: 'contact',
 };
-const FILTERED_UNREAD_COUNTS_REFRESH_RETRY_MS = 30000;
-const FILTERED_UNREAD_COUNTS_REFRESH_RETRY_JITTER_MS = 15000;
-const getFilteredUnreadCountsRefreshRetryDelay = () =>
-  FILTERED_UNREAD_COUNTS_REFRESH_RETRY_MS +
-  Math.random() * FILTERED_UNREAD_COUNTS_REFRESH_RETRY_JITTER_MS;
 
 // use to normalize the filter type
 const FILTER_KEYS = {
@@ -27,38 +21,6 @@ const getFolderContactId = folder =>
   folder?.query?.payload?.find(filter => filter.attribute_key === 'contact_id')
     ?.values?.[0];
 
-const hasFeatureEnabled = (rootGetters, featureFlag) => {
-  const accountId = rootGetters?.getCurrentAccountId;
-  const isFeatureEnabled = rootGetters?.['accounts/isFeatureEnabledonAccount'];
-
-  return Boolean(accountId && isFeatureEnabled?.(accountId, featureFlag));
-};
-
-const shouldRefreshConversationUnreadCounts = (filterType, rootGetters) => {
-  return (
-    FILTER_KEYS[filterType] === VIEW_TYPES.CONVERSATION &&
-    hasFeatureEnabled(rootGetters, FEATURE_FLAGS.CONVERSATION_UNREAD_COUNTS) &&
-    hasFeatureEnabled(rootGetters, FEATURE_FLAGS.UNREAD_COUNT_FOR_FILTERS)
-  );
-};
-
-const dispatchConversationUnreadCounts = dispatch => {
-  dispatch('conversationUnreadCounts/get', {}, { root: true });
-};
-
-const refreshConversationUnreadCounts = (
-  { dispatch, rootGetters },
-  filterType
-) => {
-  if (!shouldRefreshConversationUnreadCounts(filterType, rootGetters)) return;
-
-  dispatchConversationUnreadCounts(dispatch);
-  setTimeout(
-    () => dispatchConversationUnreadCounts(dispatch),
-    getFilteredUnreadCountsRefreshRetryDelay()
-  );
-};
-
 export const state = {
   [VIEW_TYPES.CONVERSATION]: {
     records: [],
@@ -109,19 +71,14 @@ export const actions = {
       commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isFetching: false });
     }
   },
-  create: async function createCustomViews(
+  create: async function createCustomViews({ commit }, obj) {
-    { commit, dispatch, rootGetters },
-    obj
-  ) {
     commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: true });
     try {
       const response = await CustomViewsAPI.create(obj);
-      const filterType = FILTER_KEYS[obj.filter_type];
       commit(types.ADD_CUSTOM_VIEW, {
         data: response.data,
-        filterType,
+        filterType: FILTER_KEYS[obj.filter_type],
       });
-      refreshConversationUnreadCounts({ dispatch, rootGetters }, filterType);
       return response;
     } catch (error) {
       const errorMessage = error?.response?.data?.message;
@@ -130,19 +87,14 @@ export const actions = {
       commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: false });
     }
   },
-  update: async function updateCustomViews(
+  update: async function updateCustomViews({ commit }, obj) {
-    { commit, dispatch, rootGetters },
-    obj
-  ) {
     commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: true });
     try {
       const response = await CustomViewsAPI.update(obj.id, obj);
-      const filterType = FILTER_KEYS[obj.filter_type];
       commit(types.UPDATE_CUSTOM_VIEW, {
         data: response.data,
-        filterType,
+        filterType: FILTER_KEYS[obj.filter_type],
       });
-      refreshConversationUnreadCounts({ dispatch, rootGetters }, filterType);
     } catch (error) {
       const errorMessage = error?.response?.data?.message;
       throw new Error(errorMessage);
@@ -150,12 +102,11 @@ export const actions = {
       commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: false });
     }
   },
-  delete: async ({ commit, dispatch, rootGetters }, { id, filterType }) => {
+  delete: async ({ commit }, { id, filterType }) => {
     commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isDeleting: true });
     try {
       await CustomViewsAPI.deleteCustomViews(id, filterType);
       commit(types.DELETE_CUSTOM_VIEW, { data: id, filterType });
-      refreshConversationUnreadCounts({ dispatch, rootGetters }, filterType);
     } catch (error) {
       throw new Error(error);
     } finally {

app/javascript/dashboard/store/modules/inboxAssignableAgents.js

@@ -7,25 +7,15 @@ const state = {
   },
 };
 
-const recordKey = (inboxId, { includeAgentBots = false } = {}) =>
-  includeAgentBots ? `${inboxId}:with_agent_bots` : inboxId;
-
 export const types = {
   SET_INBOX_ASSIGNABLE_AGENTS_UI_FLAG: 'SET_INBOX_ASSIGNABLE_AGENTS_UI_FLAG',
   SET_INBOX_ASSIGNABLE_AGENTS: 'SET_INBOX_ASSIGNABLE_AGENTS',
 };
 
 export const getters = {
-  getAssignableAgents:
+  getAssignableAgents: $state => inboxId => {
-    $state =>
+    const allAgents = $state.records[inboxId] || [];
-    (inboxId, options = {}) => {
+    const verifiedAgents = allAgents.filter(record => record.confirmed);
-      const includeAgentBots = options.includeAgentBots || false;
-      const allAgents = $state.records[recordKey(inboxId, options)] || [];
-      const verifiedAgents = allAgents.filter(
-        record =>
-          record.confirmed ||
-          (includeAgentBots && record.assignee_type === 'AgentBot')
-      );
     return verifiedAgents;
   },
   getUIFlags($state) {
@@ -34,27 +24,16 @@ export const getters = {
 };
 
 export const actions = {
-  async fetch({ commit }, actionPayload) {
+  async fetch({ commit }, inboxIds) {
-    const inboxIds = Array.isArray(actionPayload)
-      ? actionPayload
-      : actionPayload.inboxIds;
-    const includeAgentBots =
-      !Array.isArray(actionPayload) && actionPayload.includeAgentBots;
     commit(types.SET_INBOX_ASSIGNABLE_AGENTS_UI_FLAG, { isFetching: true });
     try {
       const {
         data: { payload },
-      } = await AssignableAgentsAPI.get(inboxIds, { includeAgentBots });
+      } = await AssignableAgentsAPI.get(inboxIds);
-      if (includeAgentBots) {
       commit(types.SET_INBOX_ASSIGNABLE_AGENTS, {
         inboxId: inboxIds.join(','),
         members: payload,
       });
-      }
-      commit(types.SET_INBOX_ASSIGNABLE_AGENTS, {
-        inboxId: recordKey(inboxIds.join(','), { includeAgentBots }),
-        members: payload,
-      });
     } catch (error) {
       throw new Error(error);
     } finally {

app/javascript/dashboard/store/modules/specs/conversationUnreadCounts/actions.spec.js

@@ -19,10 +19,6 @@ describe('#actions', () => {
         inboxes: { 1: '2' },
         labels: { 3: 4 },
         teams: { 5: 6 },
-        mentions_count: 7,
-        participating_count: 8,
-        unattended_count: 9,
-        folders: { 10: 11 },
       };
       axios.get.mockResolvedValue({ data: { payload } });
 

app/javascript/dashboard/store/modules/specs/conversationUnreadCounts/getters.spec.js

@@ -7,7 +7,6 @@ describe('#getters', () => {
       inboxes: { 1: 2 },
       labels: {},
       teams: {},
-      folders: {},
     };
 
     expect(getters.getInboxUnreadCount(state)(1)).toBe(2);
@@ -21,7 +20,6 @@ describe('#getters', () => {
       inboxes: {},
       labels: { 3: 4 },
       teams: {},
-      folders: {},
     };
 
     expect(getters.getLabelUnreadCount(state)(3)).toBe(4);
@@ -35,7 +33,6 @@ describe('#getters', () => {
       inboxes: {},
       labels: {},
       teams: { 5: 6 },
-      folders: {},
     };
 
     expect(getters.getTeamUnreadCount(state)(5)).toBe(6);
@@ -49,44 +46,21 @@ describe('#getters', () => {
       inboxes: {},
       labels: {},
       teams: {},
-      folders: {},
     };
 
     expect(getters.getAllUnreadCount(state)).toBe(7);
   });
 
-  it('returns filtered unread counts', () => {
-    const state = {
-      allCount: 0,
-      inboxes: {},
-      labels: {},
-      teams: {},
-      mentionsCount: 1,
-      participatingCount: 2,
-      unattendedCount: 3,
-      folders: { 8: 4 },
-    };
-
-    expect(getters.getMentionsUnreadCount(state)).toBe(1);
-    expect(getters.getParticipatingUnreadCount(state)).toBe(2);
-    expect(getters.getUnattendedUnreadCount(state)).toBe(3);
-    expect(getters.getFolderUnreadCount(state)(8)).toBe(4);
-    expect(getters.getFolderUnreadCount(state)('8')).toBe(4);
-    expect(getters.getFolderUnreadCount(state)(9)).toBe(0);
-  });
-
   it('returns unread count maps', () => {
     const state = {
       allCount: 0,
       inboxes: { 1: 2 },
       labels: { 3: 4 },
       teams: { 5: 6 },
-      folders: { 7: 8 },
     };
 
     expect(getters.getInboxUnreadCounts(state)).toEqual({ 1: 2 });
     expect(getters.getLabelUnreadCounts(state)).toEqual({ 3: 4 });
     expect(getters.getTeamUnreadCounts(state)).toEqual({ 5: 6 });
-    expect(getters.getFolderUnreadCounts(state)).toEqual({ 7: 8 });
   });
 });

app/javascript/dashboard/store/modules/specs/conversationUnreadCounts/mutations.spec.js

@@ -4,16 +4,7 @@ import { mutations } from '../../conversationUnreadCounts';
 describe('#mutations', () => {
   describe('#SET_CONVERSATION_UNREAD_COUNTS', () => {
     it('normalizes unread count payload', () => {
-      const state = {
+      const state = { allCount: 0, inboxes: {}, labels: {}, teams: {} };
-        allCount: 0,
-        inboxes: {},
-        labels: {},
-        teams: {},
-        mentionsCount: 0,
-        participatingCount: 0,
-        unattendedCount: 0,
-        folders: {},
-      };
 
       mutations[types.SET_CONVERSATION_UNREAD_COUNTS](state, {
         all_count: '3',
@@ -30,13 +21,6 @@ describe('#mutations', () => {
           6: '7',
           7: 0,
         },
-        mentions_count: '8',
-        participating_count: 9,
-        unattended_count: 0,
-        folders: {
-          10: '11',
-          12: -1,
-        },
       });
 
       expect(state).toEqual({
@@ -44,10 +28,6 @@ describe('#mutations', () => {
         inboxes: { 1: 2 },
         labels: { 4: 5 },
         teams: { 6: 7 },
-        mentionsCount: 8,
-        participatingCount: 9,
-        unattendedCount: 0,
-        folders: { 10: 11 },
       });
     });
 
@@ -57,10 +37,6 @@ describe('#mutations', () => {
         inboxes: { 1: 2 },
         labels: { 4: 5 },
         teams: { 6: 7 },
-        mentionsCount: 8,
-        participatingCount: 9,
-        unattendedCount: 10,
-        folders: { 11: 12 },
       };
 
       mutations[types.SET_CONVERSATION_UNREAD_COUNTS](state, {});
@@ -70,36 +46,17 @@ describe('#mutations', () => {
         inboxes: {},
         labels: {},
         teams: {},
-        mentionsCount: 0,
-        participatingCount: 0,
-        unattendedCount: 0,
-        folders: {},
       });
     });
 
     it('normalizes invalid aggregate counts to zero', () => {
-      const state = {
+      const state = { allCount: 2, inboxes: {}, labels: {}, teams: {} };
-        allCount: 2,
-        inboxes: {},
-        labels: {},
-        teams: {},
-        mentionsCount: 2,
-        participatingCount: 3,
-        unattendedCount: 4,
-        folders: {},
-      };
 
       mutations[types.SET_CONVERSATION_UNREAD_COUNTS](state, {
         all_count: 'invalid',
-        mentions_count: 'invalid',
-        participating_count: -1,
-        unattended_count: 0,
       });
 
       expect(state.allCount).toBe(0);
-      expect(state.mentionsCount).toBe(0);
-      expect(state.participatingCount).toBe(0);
-      expect(state.unattendedCount).toBe(0);
     });
   });
 });

app/javascript/dashboard/store/modules/specs/conversationWatchers/actions.spec.js

@@ -1,32 +1,11 @@
 import axios from 'axios';
 import { actions } from '../../conversationWatchers';
 import types from '../../../mutation-types';
-import { FEATURE_FLAGS } from '../../../../featureFlags';
 
 const commit = vi.fn();
 global.axios = axios;
 vi.mock('axios');
 
-const mockRetryJitter = value =>
-  vi.spyOn(Math, 'random').mockReturnValue(value);
-
-afterEach(() => {
-  vi.restoreAllMocks();
-  vi.clearAllTimers();
-  vi.useRealTimers();
-});
-
-const conversationUnreadCountsEnabledRootGetters = {
-  getCurrentAccountId: 1,
-  getCurrentUserID: 1,
-  'accounts/isFeatureEnabledonAccount': vi.fn((_, featureFlag) =>
-    [
-      FEATURE_FLAGS.CONVERSATION_UNREAD_COUNTS,
-      FEATURE_FLAGS.UNREAD_COUNT_FOR_FILTERS,
-    ].includes(featureFlag)
-  ),
-};
-
 describe('#actions', () => {
   describe('#get', () => {
     it('sends correct actions if API is success', async () => {
@@ -69,56 +48,6 @@ describe('#actions', () => {
         [types.SET_CONVERSATION_PARTICIPANTS_UI_FLAG, { isUpdating: false }],
       ]);
     });
-    it('refetches unread counts when the current user starts watching', async () => {
-      vi.useFakeTimers();
-      mockRetryJitter(0.5);
-      const dispatch = vi.fn();
-      const moduleState = { records: { 2: [] } };
-      const mutatingCommit = vi.fn((mutation, payload) => {
-        if (mutation === types.SET_CONVERSATION_PARTICIPANTS) {
-          moduleState.records[payload.conversationId] = payload.data;
-        }
-      });
-      axios.patch.mockResolvedValue({ data: [{ id: 1 }] });
-
-      await actions.update(
-        {
-          commit: mutatingCommit,
-          dispatch,
-          rootGetters: conversationUnreadCountsEnabledRootGetters,
-          state: moduleState,
-        },
-        { conversationId: 2, userIds: [1] }
-      );
-
-      expect(dispatch).toHaveBeenCalledWith(
-        'conversationUnreadCounts/get',
-        {},
-        { root: true }
-      );
-
-      vi.advanceTimersByTime(37499);
-      expect(dispatch).toHaveBeenCalledTimes(1);
-
-      vi.advanceTimersByTime(1);
-      expect(dispatch).toHaveBeenCalledTimes(2);
-    });
-    it('does not refetch unread counts when another watcher changes', async () => {
-      const dispatch = vi.fn();
-      axios.patch.mockResolvedValue({ data: [{ id: 1 }, { id: 2 }] });
-
-      await actions.update(
-        {
-          commit,
-          dispatch,
-          rootGetters: conversationUnreadCountsEnabledRootGetters,
-          state: { records: { 2: [{ id: 1 }] } },
-        },
-        { conversationId: 2, userIds: [1, 2] }
-      );
-
-      expect(dispatch).not.toHaveBeenCalled();
-    });
     it('sends correct actions if API is error', async () => {
       axios.patch.mockRejectedValue({ message: 'Incorrect header' });
       await expect(

app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js

@@ -357,12 +357,11 @@ describe('#actions', () => {
       });
       await actions.assignAgent(
         { dispatch },
-        { conversationId: 1, agentId: 1, assigneeType: 'AgentBot' }
+        { conversationId: 1, agentId: 1 }
       );
       expect(dispatch).toHaveBeenCalledWith('setCurrentChatAssignee', {
         conversationId: 1,
         assignee: { id: 1, name: 'User' },
-        assigneeType: 'AgentBot',
       });
     });
   });
@@ -372,7 +371,6 @@ describe('#actions', () => {
       const payload = {
         conversationId: 1,
         assignee: { id: 1, name: 'User' },
-        assigneeType: 'AgentBot',
       };
       await actions.setCurrentChatAssignee({ commit }, payload);
       expect(commit).toHaveBeenCalledTimes(1);

app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js

@@ -712,10 +712,8 @@ describe('#mutations', () => {
       mutations[types.ASSIGN_AGENT](state, {
         conversationId: 1,
         assignee,
-        assigneeType: 'AgentBot',
       });
       expect(state.allConversations[0].meta.assignee).toEqual(assignee);
-      expect(state.allConversations[0].meta.assignee_type).toEqual('AgentBot');
       expect(state.allConversations[1].meta.assignee).toBeUndefined();
     });
   });

app/javascript/dashboard/store/modules/specs/customViews/actions.spec.js

@@ -1,7 +1,6 @@
 import axios from 'axios';
 import * as types from '../../../mutation-types';
 import { actions } from '../../customViews';
-import { FEATURE_FLAGS } from '../../../../featureFlags';
 import {
   contactFilterView,
   customViewList,
@@ -12,25 +11,6 @@ const commit = vi.fn();
 global.axios = axios;
 vi.mock('axios');
 
-const mockRetryJitter = value =>
-  vi.spyOn(Math, 'random').mockReturnValue(value);
-
-const conversationUnreadCountsEnabledRootGetters = {
-  getCurrentAccountId: 1,
-  'accounts/isFeatureEnabledonAccount': vi.fn((_, featureFlag) =>
-    [
-      FEATURE_FLAGS.CONVERSATION_UNREAD_COUNTS,
-      FEATURE_FLAGS.UNREAD_COUNT_FOR_FILTERS,
-    ].includes(featureFlag)
-  ),
-};
-
-afterEach(() => {
-  vi.restoreAllMocks();
-  vi.clearAllTimers();
-  vi.useRealTimers();
-});
-
 describe('#actions', () => {
   describe('#get', () => {
     it('sends correct actions if API is success', async () => {
@@ -69,36 +49,6 @@ describe('#actions', () => {
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: false }],
       ]);
     });
-
-    it('refetches unread counts after creating a conversation folder', async () => {
-      vi.useFakeTimers();
-      mockRetryJitter(0.5);
-      const dispatch = vi.fn();
-      const firstItem = customViewList[0];
-      axios.post.mockResolvedValue({ data: firstItem });
-
-      await actions.create(
-        {
-          commit,
-          dispatch,
-          rootGetters: conversationUnreadCountsEnabledRootGetters,
-        },
-        firstItem
-      );
-
-      expect(dispatch).toHaveBeenCalledWith(
-        'conversationUnreadCounts/get',
-        {},
-        { root: true }
-      );
-
-      vi.advanceTimersByTime(37499);
-      expect(dispatch).toHaveBeenCalledTimes(1);
-
-      vi.advanceTimersByTime(1);
-      expect(dispatch).toHaveBeenCalledTimes(2);
-    });
-
     it('sends correct actions if API is error', async () => {
       axios.post.mockRejectedValue({ message: 'Incorrect header' });
       await expect(actions.create({ commit })).rejects.toThrow(Error);
@@ -119,44 +69,6 @@ describe('#actions', () => {
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isDeleting: false }],
       ]);
     });
-
-    it('refetches unread counts after deleting a conversation folder', async () => {
-      vi.useFakeTimers();
-      const dispatch = vi.fn();
-      axios.delete.mockResolvedValue({ data: customViewList[0] });
-
-      await actions.delete(
-        {
-          commit,
-          dispatch,
-          rootGetters: conversationUnreadCountsEnabledRootGetters,
-        },
-        { id: 1, filterType: 'conversation' }
-      );
-
-      expect(dispatch).toHaveBeenCalledWith(
-        'conversationUnreadCounts/get',
-        {},
-        { root: true }
-      );
-    });
-
-    it('does not refetch unread counts after deleting a contact segment', async () => {
-      const dispatch = vi.fn();
-      axios.delete.mockResolvedValue({ data: contactFilterView });
-
-      await actions.delete(
-        {
-          commit,
-          dispatch,
-          rootGetters: conversationUnreadCountsEnabledRootGetters,
-        },
-        { id: 1, filterType: 'contact' }
-      );
-
-      expect(dispatch).not.toHaveBeenCalled();
-    });
-
     it('sends correct actions if API is error', async () => {
       axios.delete.mockRejectedValue({ message: 'Incorrect header' });
       await expect(actions.delete({ commit }, 1)).rejects.toThrow(Error);
@@ -181,29 +93,6 @@ describe('#actions', () => {
         [types.default.SET_CUSTOM_VIEW_UI_FLAG, { isCreating: false }],
       ]);
     });
-
-    it('refetches unread counts after updating a conversation folder', async () => {
-      vi.useFakeTimers();
-      const dispatch = vi.fn();
-      const item = updateCustomViewList[0];
-      axios.patch.mockResolvedValue({ data: item });
-
-      await actions.update(
-        {
-          commit,
-          dispatch,
-          rootGetters: conversationUnreadCountsEnabledRootGetters,
-        },
-        item
-      );
-
-      expect(dispatch).toHaveBeenCalledWith(
-        'conversationUnreadCounts/get',
-        {},
-        { root: true }
-      );
-    });
-
     it('sends correct actions if API is error', async () => {
       axios.patch.mockRejectedValue({ message: 'Incorrect header' });
       await expect(actions.update({ commit }, 1)).rejects.toThrow(Error);

app/javascript/dashboard/store/modules/specs/inboxAssignableMembers/actions.spec.js

@@ -7,21 +7,12 @@ global.axios = axios;
 vi.mock('axios');
 
 describe('#actions', () => {
-  beforeEach(() => {
-    vi.clearAllMocks();
-  });
-
   describe('#fetch', () => {
     it('sends correct actions if API is success', async () => {
       axios.get.mockResolvedValue({
         data: { payload: agentsData },
       });
       await actions.fetch({ commit }, [1]);
-      expect(axios.get).toHaveBeenCalledWith('/api/v1/assignable_agents', {
-        params: {
-          inbox_ids: [1],
-        },
-      });
       expect(commit.mock.calls).toEqual([
         [types.SET_INBOX_ASSIGNABLE_AGENTS_UI_FLAG, { isFetching: true }],
         [
@@ -33,37 +24,13 @@ describe('#actions', () => {
     });
     it('sends correct actions if API is error', async () => {
       axios.get.mockRejectedValue({ message: 'Incorrect header' });
-      await expect(actions.fetch({ commit }, [1])).rejects.toThrow(Error);
+      await expect(actions.fetch({ commit }, { inboxId: 1 })).rejects.toThrow(
+        Error
+      );
       expect(commit.mock.calls).toEqual([
         [types.SET_INBOX_ASSIGNABLE_AGENTS_UI_FLAG, { isFetching: true }],
         [types.SET_INBOX_ASSIGNABLE_AGENTS_UI_FLAG, { isFetching: false }],
       ]);
     });
-
-    it('requests agent bots only when opted in', async () => {
-      axios.get.mockResolvedValue({
-        data: { payload: agentsData },
-      });
-
-      await actions.fetch(
-        { commit },
-        { inboxIds: [1], includeAgentBots: true }
-      );
-
-      expect(axios.get).toHaveBeenCalledWith('/api/v1/assignable_agents', {
-        params: {
-          inbox_ids: [1],
-          include_agent_bots: true,
-        },
-      });
-      expect(commit).toHaveBeenCalledWith(types.SET_INBOX_ASSIGNABLE_AGENTS, {
-        inboxId: '1',
-        members: agentsData,
-      });
-      expect(commit).toHaveBeenCalledWith(types.SET_INBOX_ASSIGNABLE_AGENTS, {
-        inboxId: '1:with_agent_bots',
-        members: agentsData,
-      });
-    });
   });
 });

app/javascript/dashboard/store/modules/specs/inboxAssignableMembers/getters.spec.js

@@ -1,4 +1,4 @@
-import { getters } from '../../inboxAssignableAgents';
+import { getters } from '../../teamMembers';
 import agentsData from './fixtures';
 
 describe('#getters', () => {
@@ -8,26 +8,7 @@ describe('#getters', () => {
         1: [agentsData[0]],
       },
     };
-    expect(getters.getAssignableAgents(state)(1)).toEqual([agentsData[0]]);
+    expect(getters.getTeamMembers(state)(1)).toEqual([agentsData[0]]);
-  });
-
-  it('keeps agent bots scoped to bot-inclusive lists', () => {
-    const agentBot = {
-      id: 1,
-      name: 'Captain',
-      assignee_type: 'AgentBot',
-    };
-    const state = {
-      records: {
-        1: [agentBot, agentsData[0]],
-        '1:with_agent_bots': [agentBot, agentsData[0]],
-      },
-    };
-
-    expect(getters.getAssignableAgents(state)(1)).toEqual([agentsData[0]]);
-    expect(
-      getters.getAssignableAgents(state)(1, { includeAgentBots: true })
-    ).toEqual([agentBot, agentsData[0]]);
   });
 
   it('getUIFlags', () => {

app/javascript/dashboard/store/modules/specs/sidebarSortPreferences/actions.spec.js

@@ -83,7 +83,7 @@ describe('#actions', () => {
       );
     });
 
-    it('ignores invalid sort values', () => {
+    it('ignores invalid preferences', () => {
       actions.setSectionSort(
         {
           commit,
@@ -95,7 +95,7 @@ describe('#actions', () => {
         },
         {
           section: SIDEBAR_SORT_SECTIONS.FOLDERS,
-          sortBy: 'invalid_sort',
+          sortBy: SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
         }
       );
 

app/javascript/shared/components/ui/MultiselectDropdown.vue

@@ -63,14 +63,6 @@ const hasValue = computed(() => {
 const hasIcon = computed(() => {
   return props.selectedItem?.icon || false;
 });
-
-const isAgentBot = computed(
-  () => props.selectedItem?.assignee_type === 'AgentBot'
-);
-
-const selectedThumbnail = computed(
-  () => props.selectedItem?.thumbnail || props.selectedItem?.avatar_url
-);
 </script>
 
 <template>
@@ -101,25 +93,16 @@ const selectedThumbnail = computed(
           </h4>
         </div>
         <Avatar
-          v-if="hasValue && hasThumbnail && (isAgentBot || !hasIcon)"
+          v-if="hasValue && hasThumbnail && !hasIcon"
-          :src="selectedThumbnail"
+          :src="selectedItem.thumbnail"
           :status="selectedItem.availability_status"
           :name="selectedItem.name"
-          :icon-name="isAgentBot ? 'i-lucide-bot' : undefined"
           :size="24"
           hide-offline-status
           rounded-full
-        >
+        />
-          <template v-if="isAgentBot && selectedThumbnail" #badge>
         <div
-              class="absolute z-20 flex items-center justify-center rounded-full outline outline-1 outline-n-weak bg-n-solid-1 -bottom-0.5 ltr:-right-0.5 rtl:-left-0.5 size-3.5"
+          v-if="hasValue && hasIcon && showEmojiIcon"
-            >
-              <Icon icon="i-lucide-bot" class="text-n-slate-11 size-2.5" />
-            </div>
-          </template>
-        </Avatar>
-        <div
-          v-else-if="hasValue && hasIcon && showEmojiIcon"
           class="flex items-center justify-center flex-shrink-0 text-sm rounded-full size-6 outline outline-1 -outline-offset-1 outline-n-weak"
         >
           <EmojiIcon

app/javascript/shared/components/ui/MultiselectDropdownItems.vue

@@ -73,13 +73,7 @@ export default {
       this.$refs.searchbar.focus();
     },
     isActive(option) {
-      return this.selectedItems.some(item => {
+      return this.selectedItems.some(item => item && option.id === item.id);
-        if (!item || option.id !== item.id) return false;
-
-        return (
-          (option.assignee_type || 'User') === (item.assignee_type || 'User')
-        );
-      });
     },
   },
 };
@@ -100,10 +94,7 @@ export default {
     <div class="flex items-start justify-start flex-auto overflow-auto mt-2">
       <div class="w-full max-h-[10rem]">
         <WootDropdownMenu>
-          <WootDropdownItem
+          <WootDropdownItem v-for="option in filteredOptions" :key="option.id">
-            v-for="option in filteredOptions"
-            :key="`${option.assignee_type || 'User'}-${option.id}`"
-          >
             <NextButton
               slate
               :variant="isActive(option) ? 'faded' : 'ghost'"
@@ -123,38 +114,16 @@ export default {
                 </span>
               </div>
               <Avatar
-                v-if="
+                v-if="hasThumbnail && !option.icon"
-                  hasThumbnail &&
-                  (!option.icon || option.assignee_type === 'AgentBot')
-                "
                 :src="option.thumbnail"
                 :name="option.name"
                 :status="option.availability_status"
-                :icon-name="
-                  option.assignee_type === 'AgentBot'
-                    ? 'i-lucide-bot'
-                    : undefined
-                "
                 :size="24"
                 hide-offline-status
                 rounded-full
-              >
-                <template
-                  v-if="option.assignee_type === 'AgentBot' && option.thumbnail"
-                  #badge
-                >
-                  <div
-                    class="absolute z-20 flex items-center justify-center rounded-full outline outline-1 outline-n-weak bg-n-solid-1 -bottom-0.5 ltr:-right-0.5 rtl:-left-0.5 size-3.5"
-                  >
-                    <Icon
-                      icon="i-lucide-bot"
-                      class="text-n-slate-11 size-2.5"
               />
-                  </div>
-                </template>
-              </Avatar>
               <div
-                v-else-if="option.icon && showEmojiIcon"
+                v-if="option.icon && showEmojiIcon"
                 class="flex items-center justify-center flex-shrink-0 text-sm rounded-full size-6 outline outline-1 -outline-offset-1 outline-n-weak"
               >
                 <EmojiIcon

app/jobs/agents/destroy_job.rb

@@ -31,11 +31,7 @@ class Agents::DestroyJob < ApplicationJob
 
   def unassign_conversations(account, user)
     # rubocop:disable Rails/SkipsModelValidations
-    unassigned_count = user.assigned_conversations.where(account: account).in_batches.update_all(assignee_id: nil)
+    user.assigned_conversations.where(account: account).in_batches.update_all(assignee_id: nil)
     # rubocop:enable Rails/SkipsModelValidations
-
-    return unless unassigned_count.positive?
-
-    ::Conversations::UnreadCounts::FilteredCountInvalidator.new(account).conversation_changed!
   end
 end

app/models/account.rb

@@ -7,7 +7,6 @@
 #  custom_attributes     :jsonb
 #  domain                :string(100)
 #  feature_flags         :bigint           default(0), not null
-#  feature_flags_ext_1   :bigint           default(0), not null
 #  internal_attributes   :jsonb            not null
 #  limits                :jsonb
 #  locale                :integer          default("en")
@@ -24,7 +23,7 @@
 #
 
 class Account < ApplicationRecord
-  # used for multi-flag bitset columns
+  # used for single column multi flags
   include FlagShihTzu
   include Reportable
   include Featurable

app/models/account_user.rb

@@ -39,8 +39,6 @@ class AccountUser < ApplicationRecord
   after_create_commit :notify_creation, :create_notification_setting
   after_destroy :notify_deletion, :remove_user_from_account
   after_save :update_presence_in_redis, if: :saved_change_to_availability?
-  after_commit :invalidate_filtered_unread_count_visibility, on: [:create, :destroy]
-  after_update_commit :invalidate_filtered_unread_count_visibility_update, if: :filtered_unread_count_visibility_changed?
 
   validates :user_id, uniqueness: { scope: :account_id }
 
@@ -81,22 +79,6 @@ class AccountUser < ApplicationRecord
   def update_presence_in_redis
     OnlineStatusTracker.set_status(account.id, user.id, availability)
   end
-
-  def filtered_unread_count_visibility_changed?
-    previous_changes.key?('role') || previous_changes.key?('custom_role_id')
-  end
-
-  def invalidate_filtered_unread_count_visibility
-    ::Conversations::UnreadCounts::FilteredCountInvalidator.new(account).user_visibility_changed!(user_id: user_id)
-  end
-
-  def invalidate_filtered_unread_count_visibility_update
-    dispatch_account_cache_invalidated if invalidate_filtered_unread_count_visibility
-  end
-
-  def dispatch_account_cache_invalidated
-    Rails.configuration.dispatcher.dispatch(ACCOUNT_CACHE_INVALIDATED, Time.zone.now, account: account, cache_keys: account.cache_keys)
-  end
 end
 
 AccountUser.prepend_mod_with('AccountUser')

app/models/campaign.rb

@@ -53,7 +53,6 @@ class Campaign < ApplicationRecord
 
   before_validation :ensure_correct_campaign_attributes
   after_commit :set_display_id, unless: :display_id?
-  after_destroy_commit :invalidate_filtered_unread_count_filters
 
   def trigger!
     return unless one_off?
@@ -89,15 +88,6 @@ class Campaign < ApplicationRecord
     end
   end
 
-  def invalidate_filtered_unread_count_filters
-    filters_changed = ::Conversations::UnreadCounts::FilteredCountInvalidator.new(account).conversation_changed!
-    dispatch_account_cache_invalidated if filters_changed
-  end
-
-  def dispatch_account_cache_invalidated
-    Rails.configuration.dispatcher.dispatch(ACCOUNT_CACHE_INVALIDATED, Time.zone.now, account: account, cache_keys: account.cache_keys)
-  end
-
   def set_display_id
     reload
   end

app/models/concerns/account_cache_revalidator.rb

@@ -6,8 +6,6 @@ module AccountCacheRevalidator
   end
 
   def update_account_cache
-    return if account.blank?
-
     account.update_cache_key(self.class.name.underscore)
   end
 end

app/models/concerns/featurable.rb

@@ -1,10 +1,6 @@
 module Featurable
   extend ActiveSupport::Concern
 
-  DEFAULT_FEATURE_FLAG_COLUMN = 'feature_flags'.freeze
-  FEATURE_FLAG_COLUMNS = [DEFAULT_FEATURE_FLAG_COLUMN, 'feature_flags_ext_1'].freeze
-  MAX_FEATURES_PER_COLUMN = 63
-
   QUERY_MODE = {
     flag_query_mode: :bit_operator,
     check_for_column: false
@@ -12,62 +8,15 @@ module Featurable
 
   FEATURE_LIST = YAML.safe_load(Rails.root.join('config/features.yml').read).freeze
 
-  def self.feature_flag_mappings_for(feature_list)
+  FEATURES = FEATURE_LIST.each_with_object({}) do |feature, result|
-    features_by_column = feature_list.group_by { |feature| feature['column'].presence || DEFAULT_FEATURE_FLAG_COLUMN }
+    result[result.keys.size + 1] = "feature_#{feature['name']}".to_sym
-
-    mappings = FEATURE_FLAG_COLUMNS.index_with do |column|
-      features = features_by_column.delete(column) || []
-      validate_feature_count!(column, features)
-
-      features.each_with_index.to_h do |feature, index|
-        [index + 1, "feature_#{feature['name']}".to_sym]
   end
-    end
-
-    validate_feature_columns!(features_by_column)
-    mappings
-  end
-
-  def self.validate_feature_count!(column, features)
-    return if features.size <= MAX_FEATURES_PER_COLUMN
-
-    raise ArgumentError, "Account feature flag column #{column} supports up to #{MAX_FEATURES_PER_COLUMN} features"
-  end
-
-  def self.validate_feature_columns!(features_by_column)
-    return if features_by_column.blank?
-
-    invalid_columns = features_by_column.keys.join(', ')
-    raise ArgumentError, "Unknown account feature flag column: #{invalid_columns}"
-  end
-
-  FEATURES_BY_COLUMN = feature_flag_mappings_for(FEATURE_LIST).freeze
 
   included do
     include FlagShihTzu
-
+    has_flags FEATURES.merge(column: 'feature_flags').merge(QUERY_MODE)
-    FEATURE_FLAG_COLUMNS.each do |column|
-      has_flags FEATURES_BY_COLUMN.fetch(column).merge(column: column).merge(QUERY_MODE)
-    end
 
     before_create :enable_default_features
-
-    define_method :all_feature_flags do
-      FEATURE_FLAG_COLUMNS.flat_map { |column| all_flags(column) }
-    end
-
-    define_method :selected_feature_flags do
-      FEATURE_FLAG_COLUMNS.flat_map { |column| selected_flags(column) }
-    end
-
-    define_method :selected_feature_flags= do |chosen_flags|
-      FEATURE_FLAG_COLUMNS.each { |column| unselect_all_flags(column) }
-      return if chosen_flags.nil?
-
-      chosen_flags.each do |selected_flag|
-        enable_flag(selected_flag.to_sym) if selected_flag.present?
-      end
-    end
   end
 
   def enable_features(*names)

app/models/conversation.rb

@@ -62,14 +62,6 @@ class Conversation < ApplicationRecord
   include PushDataHelper
   include ConversationMuteHelpers
 
-  CONVERSATION_UPDATED_ADDITIONAL_ATTRIBUTE_KEYS = %w[conversation_language].freeze
-  FILTERED_UNREAD_COUNT_ADDITIONAL_ATTRIBUTE_KEYS = %w[browser_language conversation_language mail_subject referer].freeze
-  FILTERED_UNREAD_COUNT_UPDATE_KEYS = %w[
-    cached_label_list campaign_id custom_attributes first_reply_created_at label_list last_activity_at priority snoozed_until waiting_since
-  ].freeze
-  private_constant :CONVERSATION_UPDATED_ADDITIONAL_ATTRIBUTE_KEYS, :FILTERED_UNREAD_COUNT_ADDITIONAL_ATTRIBUTE_KEYS,
-                   :FILTERED_UNREAD_COUNT_UPDATE_KEYS
-
   validates :account_id, presence: true
   validates :inbox_id, presence: true
   validates :contact_id, presence: true
@@ -255,7 +247,6 @@ class Conversation < ApplicationRecord
     handle_resolved_status_change
     notify_status_change
     create_activity
-    invalidate_filtered_unread_count_conversation
     notify_conversation_updation
   end
 
@@ -322,23 +313,10 @@ class Conversation < ApplicationRecord
   end
 
   def allowed_keys?
+    (
       previous_changes.keys.intersect?(list_of_keys) ||
-      additional_attributes_changed?(CONVERSATION_UPDATED_ADDITIONAL_ATTRIBUTE_KEYS)
+      (previous_changes['additional_attributes'].present? && previous_changes['additional_attributes'][1].keys.intersect?(%w[conversation_language]))
-  end
+    )
-
-  def invalidate_filtered_unread_count_conversation
-    return unless filtered_unread_count_update?
-
-    ::Conversations::UnreadCounts::FilteredCountInvalidator.new(account).conversation_changed!
-  end
-
-  def filtered_unread_count_update?
-    previous_changes.keys.intersect?(FILTERED_UNREAD_COUNT_UPDATE_KEYS) ||
-      additional_attributes_changed?(FILTERED_UNREAD_COUNT_ADDITIONAL_ATTRIBUTE_KEYS)
-  end
-
-  def additional_attributes_changed?(keys)
-    Array(previous_changes['additional_attributes']).compact.any? { |attributes| attributes.keys.intersect?(keys) }
   end
 
   def load_attributes_created_by_db_triggers

app/models/conversation_participant.rb

@@ -28,7 +28,6 @@ class ConversationParticipant < ApplicationRecord
   belongs_to :user
 
   before_validation :ensure_account_id
-  after_commit :invalidate_filtered_unread_count_visibility, on: [:create, :destroy]
 
   private
 
@@ -39,8 +38,4 @@ class ConversationParticipant < ApplicationRecord
   def ensure_inbox_access
     errors.add(:user, 'must have inbox access') if conversation && conversation.inbox.assignable_agents.exclude?(user)
   end
-
-  def invalidate_filtered_unread_count_visibility
-    ::Conversations::UnreadCounts::FilteredCountInvalidator.new(account).user_visibility_changed!(user_id: user_id)
-  end
 end

app/models/custom_attribute_definition.rb

@@ -48,8 +48,6 @@ class CustomAttributeDefinition < ApplicationRecord
   belongs_to :account
   after_update :update_widget_pre_chat_custom_fields, unless: :company_attribute?
   after_destroy :sync_widget_pre_chat_custom_fields, unless: :company_attribute?
-  after_update_commit :invalidate_filtered_unread_count_filters_update, if: :conversation_attribute_before_or_after?
-  after_destroy_commit :invalidate_filtered_unread_count_filters_destroy, if: :conversation_attribute?
 
   private
 
@@ -66,27 +64,6 @@ class CustomAttributeDefinition < ApplicationRecord
     ::Inboxes::UpdateWidgetPreChatCustomFieldsJob.perform_later(account, self)
   end
 
-  def invalidate_filtered_unread_count_filters_update
-    invalidate_filtered_unread_count_filters
-  end
-
-  def invalidate_filtered_unread_count_filters_destroy
-    invalidate_filtered_unread_count_filters
-  end
-
-  def invalidate_filtered_unread_count_filters
-    filters_changed = ::Conversations::UnreadCounts::FilteredCountInvalidator.new(account).custom_attribute_definition_changed!(self)
-    dispatch_account_cache_invalidated if filters_changed
-  end
-
-  def dispatch_account_cache_invalidated
-    Rails.configuration.dispatcher.dispatch(ACCOUNT_CACHE_INVALIDATED, Time.zone.now, account: account, cache_keys: account.cache_keys)
-  end
-
-  def conversation_attribute_before_or_after?
-    conversation_attribute? || attribute_model_previously_was == 'conversation_attribute'
-  end
-
   def attribute_must_not_conflict
     model_keys = attribute_model.to_s.delete_suffix('_attribute').to_sym
     standard_attributes = STANDARD_ATTRIBUTES[model_keys]

app/models/custom_filter.rb

@@ -22,31 +22,10 @@ class CustomFilter < ApplicationRecord
 
   enum filter_type: { conversation: 0, contact: 1, report: 2 }
   validate :validate_number_of_filters
-  after_create_commit :invalidate_filtered_unread_count_create
-  after_update_commit :invalidate_filtered_unread_count_update
-  after_destroy_commit :invalidate_filtered_unread_count_destroy
 
   def validate_number_of_filters
     return true if account.custom_filters.where(user_id: user_id).size < Limits::MAX_CUSTOM_FILTERS_PER_USER
 
     errors.add :account_id, I18n.t('errors.custom_filters.number_of_records')
   end
-
-  private
-
-  def invalidate_filtered_unread_count_create
-    filtered_count_invalidator.custom_filter_created!(self)
-  end
-
-  def invalidate_filtered_unread_count_update
-    filtered_count_invalidator.custom_filter_updated!(self)
-  end
-
-  def invalidate_filtered_unread_count_destroy
-    filtered_count_invalidator.custom_filter_destroyed!(self)
-  end
-
-  def filtered_count_invalidator
-    ::Conversations::UnreadCounts::FilteredCountInvalidator.new(account)
-  end
 end

app/models/inbox.rb

@@ -77,12 +77,10 @@ class Inbox < ApplicationRecord
 
   enum sender_name_type: { friendly: 0, professional: 1 }
 
-  before_destroy :capture_filtered_unread_count_user_ids, prepend: true
   after_destroy :delete_round_robin_agents
 
   after_create_commit :dispatch_create_event
   after_update_commit :dispatch_update_event
-  after_destroy_commit :invalidate_filtered_unread_counts_after_destroy
 
   scope :order_by_name, -> { order('lower(name) ASC') }
 
@@ -263,18 +261,6 @@ class Inbox < ApplicationRecord
     ::AutoAssignment::InboxRoundRobinService.new(inbox: self).clear_queue
   end
 
-  def capture_filtered_unread_count_user_ids
-    return if account.blank?
-
-    @filtered_unread_count_user_ids = (inbox_members.pluck(:user_id) + account.account_users.administrator.pluck(:user_id)).uniq
-  end
-
-  def invalidate_filtered_unread_counts_after_destroy
-    invalidator = ::Conversations::UnreadCounts::FilteredCountInvalidator.new(account)
-    invalidator.conversation_changed!
-    invalidator.users_visibility_changed!(user_ids: @filtered_unread_count_user_ids)
-  end
-
   def check_channel_type?
     ['Channel::Email', 'Channel::Api', 'Channel::WebWidget'].include?(channel_type)
   end

app/models/inbox_member.rb

@@ -24,7 +24,6 @@ class InboxMember < ApplicationRecord
 
   after_create :add_agent_to_round_robin
   after_destroy :remove_agent_from_round_robin
-  after_commit :invalidate_filtered_unread_count_visibility, on: [:create, :destroy]
 
   private
 
@@ -35,10 +34,6 @@ class InboxMember < ApplicationRecord
   def remove_agent_from_round_robin
     ::AutoAssignment::InboxRoundRobinService.new(inbox: inbox).remove_agent_from_queue(user_id) if inbox.present?
   end
-
-  def invalidate_filtered_unread_count_visibility
-    ::Conversations::UnreadCounts::FilteredCountInvalidator.new(inbox&.account).user_visibility_changed!(user_id: user_id)
-  end
 end
 
 InboxMember.include_mod_with('Audit::InboxMember')

app/models/message.rb

@@ -34,7 +34,7 @@
 #  index_messages_on_conversation_id                    (conversation_id)
 #  index_messages_on_created_at                         (created_at)
 #  index_messages_on_inbox_id                           (inbox_id)
-#  index_messages_on_sender_and_created                 (sender_type,sender_id,created_at)
+#  index_messages_on_sender_type_and_sender_id          (sender_type,sender_id)
 #  index_messages_on_source_id                          (source_id)
 #
 

app/models/team.rb

@@ -25,15 +25,12 @@ class Team < ApplicationRecord
   has_many :members, through: :team_members, source: :user
   has_many :conversations, dependent: :nullify
 
-  before_destroy :capture_filtered_unread_count_member_ids, prepend: true
-  after_destroy_commit :invalidate_filtered_unread_counts_after_destroy
-
   validates :name,
             presence: { message: I18n.t('errors.validations.presence') },
             uniqueness: { scope: :account_id }
 
   before_validation do
-    self.name = name.gsub(/[[:cntrl:]]/, '').strip.downcase if attribute_present?('name')
+    self.name = name.downcase if attribute_present?('name')
   end
 
   # Adds multiple members to the team
@@ -72,18 +69,6 @@ class Team < ApplicationRecord
       icon_color: icon_color
     }
   end
-
-  private
-
-  def capture_filtered_unread_count_member_ids
-    @filtered_unread_count_member_ids = team_members.pluck(:user_id)
-  end
-
-  def invalidate_filtered_unread_counts_after_destroy
-    invalidator = ::Conversations::UnreadCounts::FilteredCountInvalidator.new(account)
-    invalidator.conversation_changed!
-    invalidator.users_visibility_changed!(user_ids: @filtered_unread_count_member_ids)
-  end
 end
 
 Team.include_mod_with('Audit::Team')