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73 Commits
Author SHA1 Message Date
Shivam Mishra 0db7c3aebf feat: use custom error 2025-01-22 10:07:29 +05:30
Shivam Mishra 1620a322cd feat: handle base plan usage 2025-01-21 18:19:56 +05:30
Shivam Mishra d5ab198c6f feat: handle document limit in the model 2025-01-21 18:07:55 +05:30
Shivam Mishra 4c1b76a70c fix: typo 2025-01-21 14:51:28 +05:30
Shivam Mishra d0293d397d feat: handle parsing errors 2025-01-21 14:51:12 +05:30
Shivam Mishra 9c0e7b1897 feat: swap limits and custom attributes 
We will store the usage in custom attributes and the max allowed in limits, this is much more aligned semantically in comparison to the previous implementation.
 2025-01-21 14:49:44 +05:30
Shivam Mishra 64596722c0 refactor: use 'responses' instead of 'generated_responses' 2025-01-21 14:30:48 +05:30
Shivam Mishra c084e83081 refactor: move default_captain_limit to private 2025-01-21 14:26:29 +05:30
Shivam Mishra d2ca5f4390 feat: allow limits from custom attributes 2025-01-21 14:24:50 +05:30
Shivam Mishra e6ca17d134 feat: setup document usage 2025-01-21 13:59:07 +05:30
Shivam Mishra 6a3d23c11a fix: use to_i 2025-01-20 17:06:17 +05:30
Shivam Mishra 732b0d0ec0 refactor: account sepc 2025-01-20 16:54:22 +05:30
Shivam Mishra 3ef939d6a3 style: update fn name 2025-01-20 16:26:30 +05:30
Shivam Mishra 0445bec38a style: use clamp 2025-01-20 16:25:40 +05:30
Shivam Mishra c0cc97c308 fix: access 2025-01-20 16:17:22 +05:30
Shivam Mishra 8e1581ab83 fix: default return value 2025-01-20 14:07:06 +05:30
Shivam Mishra bc7294e88e feat: add captain_active? fn 2025-01-17 16:28:58 +05:30
Shivam Mishra e8ba3ee37e feat: add sepcs for captain usage 2025-01-17 16:10:14 +05:30
Shivam Mishra 09ed4ae3c1 refactor: don't use magic strings 2025-01-17 15:35:59 +05:30
Shivam Mishra 05ed407c4a feat: handle documents and increment fn 2025-01-17 15:30:45 +05:30
Shivam Mishra b12151a491 feat: setup captain limits for account 2025-01-17 13:29:57 +05:30
PranavGitHubSivin Varghese
 		0b4028b95d feat: Add support for the references in FAQs (#10699) 
Currently, it’s unclear whether an FAQ item is generated from a
document, derived from a conversation, or added manually.

This PR resolves the issue by providing visibility into the source of
each FAQ. Users can now see whether an FAQ was generated or manually
added and, if applicable, by whom.

- Move the document_id to a polymorphic relation (documentable).
- Updated the APIs to accommodate the change.
- Update the service to add corresponding references. 
- Updated the specs.

<img width="1007" alt="Screenshot 2025-01-15 at 11 27 56 PM"
src="https://github.com/user-attachments/assets/7d58f798-19c0-4407-b3e2-748a919d14af"
/>

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2025-01-16 15:27:30 +05:30
PranavandGitHub 6096932f76 feat: Add a review step for FAQs generated from conversations before using it (#10693) 
This PR introduces a review step for generated FAQs, allowing a human to
validate and approve them before use in customer interactions. While
hallucinations are minimal, this step ensures accurate and reliable FAQs
for Captain to use during LLM calls when responding to customers.

- Added a status field for the FAQ
- Allow the filter on the UI.
<img width="1072" alt="Screenshot 2025-01-15 at 6 39 26 PM"
src="https://github.com/user-attachments/assets/81dfc038-31e9-40e6-8a09-586ebc4e8384"
/>
 2025-01-16 09:54:34 +05:30
PranavGitHubVishnu NarayananSojaniamsivinSivin Varghese
 		d070743383 feat(ee): Add Captain features (#10665) 
Migration Guide: https://chwt.app/v4/migration

This PR imports all the work related to Captain into the EE codebase. Captain represents the AI-based features in Chatwoot and includes the following key components:

- Assistant: An assistant has a persona, the product it would be trained on. At the moment, the data at which it is trained is from websites. Future integrations on Notion documents, PDF etc. This PR enables connecting an assistant to an inbox. The assistant would run the conversation every time before transferring it to an agent.
- Copilot for Agents: When an agent is supporting a customer, we will be able to offer additional help to lookup some data or fetch information from integrations etc via copilot.
- Conversation FAQ generator: When a conversation is resolved, the Captain integration would identify questions which were not in the knowledge base.
- CRM memory: Learns from the conversations and identifies important information about the contact.

---------

Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2025-01-14 16:15:47 -08:00
Sojan JoseGitHubPranav
 		b61ad6e41a feat: Add APIs to manage custom roles in Chatwoot (#9995) 
Co-authored-by: Pranav <pranavrajs@gmail.com>
 2024-08-23 17:18:28 +05:30
Sojan JoseandGitHub 07e33fd98a chore: Switch models to gpt-4o (#9458) 
- Switch model to gpt-4o from gpt-4-turbo
 2024-05-13 13:32:11 -07:00
Shivam MishraandGitHub eff24c0d71 feat: allow feature plan map in super admin (#9318) 
- Add subscribed_features method in models/enterprise/account and include it in the JSON response
 2024-05-08 22:58:46 -07:00
PranavandGitHub ffd47081bd chore(cleanup): Delete sentiment feature (#9304) 
- The feature is unused, removing it for now, will bring it back with better models later.
 2024-04-25 22:49:10 -07:00
Sojan JoseandGitHub d12c38c344 chore: Move embedding generation to sidekiq (#9238) 
chore: Move embedding generation to a job
 2024-04-16 09:43:16 -07:00
Sojan JoseandGitHub 42a457ff5d feat: Use embeddings in help center search (#9227) 2024-04-15 16:35:23 -07:00
Sivin VargheseGitHubShivam MishraMuhsin Keloth
 		3b6ae772bf feat: SLA report filter (#9218) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-12 11:03:18 +05:30
Muhsin KelothGitHubSivin VargheseVishnu NarayananShivam Mishra
 		1038d1500e feat: SLA reports view (#9189) 
* feat: SLA report table


* feat: Add SLA popover card

* feat: Update popover position

* feat: Add loader

* Update SLACardLabel.vue

* feat: Update column order

* chore: fix conditions

* Update SLATable.vue

* chore: enable reports in ui

* chore: Revamp report SLA apis

* chore: revert download method

* chore: improve the code

* Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* chore: style fixes

* chore: fix specs

* feat: Add number of conversations

* chore: review comments

* fix: translation

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update SLAReportItem.vue

* Update report.json

* Update package.json

* chore: review comments

* chore: remove unused translation

* feat: Add TableHeaderCell component

* chore: more review fixes

* Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* Update TableHeaderCell.vue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-04-09 10:14:36 +10:00
Sivin VargheseandGitHub e49ef773d8 feat: UI to show the SLA threshold in chat screen (#9146) 
- UI will show the breach in the conversation list.
- UI will show the breach in the conversation header.

Fixes: https://linear.app/chatwoot/issue/CW-3146/update-the-ui-to-show-the-breach-in-the-conversation-list
Fixes: https://linear.app/chatwoot/issue/CW-3144/ui-update-to-show-the-breachgoing-to-breach
 2024-04-04 15:46:46 +05:30
Sojan JoseandGitHub 4e28481f27 feat: Conversation API to return applied_sla and sla_events (#9174) 
* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes
 2024-04-01 23:30:07 +05:30
Vishnu NarayananGitHubMuhsin Keloth
 		16282f6a66 feat: Add push/email notification support for SLA (#9140) 
* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-03-29 20:27:21 +11:00
Vishnu NarayananGitHubMuhsin KelothSojan Jose
 		6956436a76 feat: refactor SLA evaluation logic (#9133) 
* feat: update SLA evaluation logic

* chore: handle nrt

* chore: handle applied_sla status

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* chore: refactor sla_status to include active_with_misses

* chore: refactor spec

* Update evaluate_applied_sla_service.rb

* minor refactors

* clean up

* move notification related spec

* chore: refactor notifications spec to sla_event model

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-03-29 02:01:43 +11:00
Muhsin KelothandGitHub 48452a42f4 feat: Add SLA metrics API (#9132) 2024-03-25 12:24:43 +05:30
Vishnu NarayananandGitHub b017d05ed9 feat: add sla events table (#9126) 
* feat: add sla events table

* chore: refactor to EE namespace

* chore: refactor

* chore: fix spec

* chore: add references to account,inbox,sla_policy

* chore: update specs

* chore: update spec to check backfilling id's

* Update spec/enterprise/models/sla_event_spec.rb
 2024-03-20 11:59:37 +05:30
Sojan JoseandGitHub 3dae3ff3ad feat: Conversation update API for sla_policy_id (#8973) 
- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec

Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
 2024-03-14 17:22:32 +05:30
Vishnu NarayananandGitHub aaf70cf1cf feat: add push notification when SLA missed (#9078) 
* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
 2024-03-11 21:49:41 +05:30
Sojan JoseandGitHub 41e269e873 feat(ee): Add reporting events for bots (#9027) 
Added a new event conversation_bot_resolved and added a job to auto resolve the bot conversations if there was no activity for the last 1 hour.
 2024-02-27 14:53:28 -08:00
Sojan JoseGitHubPranav Raj S
 		773be6f8ec feat: Interface to validate response_source (#8894) 
- This PR adds a UI to validate the response source quality quickly. It also helps to test with sample questions and update responses in the database when missing.

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2024-02-26 20:20:12 +05:30
Vishnu NarayananGitHubSojan Jose
 		23230e0143 feat: sla-7 ensure applied_sla uniqueness (#8938) 
* feat: refactor fetching sla in action service

* chore: modify spec

* chore: ensure applied_sla uniqueness

* chore: review fixes

* feat: add unique index on applied_sla

* chore: fix spec

* chore: add new specs to improve coverage

* chore: improve spec

* Update spec/enterprise/services/enterprise/action_service_spec.rb

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-02-20 21:59:49 +05:30
Vishnu NarayananGitHubSojan
 		c1d07a5471 feat: Add sidekiq jobs to monitor applied SLAs (#8828) 
Fixes: https://linear.app/chatwoot/issue/CW-2983/sidekiq-jobservice-to-monitor-sla-breach

Co-authored-by: Sojan <sojan@pepalo.com>
 2024-02-07 21:44:56 +04:00
Sojan JoseandGitHub 1b753720c1 chore: Move Enterprise pricing validation to on create (#8856) 
* chore: Move Pricing validation to on create

The previous validation was getting triggered on all transactions,
this would prevent login to existing users and session data need to be updated.
Opting for a less intrusive approach.

* chore: minore change
 2024-02-05 19:18:29 +05:30
Vishnu NarayananGitHubSojan
 		b8047f0912 feat: sla-2 add automation backend support for SLA (#8775) 
* feat: add automation support for SLA

* feat: add sla action in automtion UI

* chore: revert frontend changes

* chore: refactor to ee namespace

* chore: refactor automation rule to ee namespace

* feat: create applied_sla table entry

* chore: add applied_sla spec

* chore: rubocop fixes

---------

Co-authored-by: Sojan <sojan@pepalo.com>
 2024-02-01 15:42:12 +05:30
Sojan JoseandGitHub 0805f362d3 chore: Validation for purchased pricing_plan_quantity (#8809) 
- Add validations based on purchased pricing_plan_quantity
- Modify the Dashboard to support the new error message
 2024-01-30 11:26:07 +04:00
Vishnu NarayananandGitHub 232369cd5c feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602) 
* feat: add models

* chore: refactor sla column names

* chore: remove foreign keys

* chore: fix spec

* chore: refactor models
 2024-01-23 23:48:02 +05:30
Vishnu NarayananandGitHub d731c972ad fix: skip auditlogs for whatsapp template sync (#8579) 
Skips audit logs for whatsapp_template sync
Fixes: https://linear.app/chatwoot/issue/CW-2641/skip-whatsapp-template-updates-from-audit-logs
 2024-01-09 21:51:48 -08:00
Pranav Raj SandGitHub 90649e72bb fix: Add a .present? check for sentiment file path to avoid false positives (#8401) 2023-11-22 10:35:51 -08:00