3 Commits

Include renames

Author	SHA1	Message	Date
3 people	1124c1b4c2	feat(voice): Wire Twilio voice flow through unified call model (#14091) ... Twilio voice now uses first-class `Call` records as the source of truth for call state, instead of storing it on `conversation.additional_attributes` and `conversation.identifier`. Each call gets its own record, its own `voice_call` bubble matched by `call_sid`, and its own conference name keyed off `Call.id`. Multiple calls on the same conversation (for `lock_to_single_conversation` inboxes) now work correctly, and the conversation card stays in sync with the real latest message. Fixes https://linear.app/chatwoot/issue/PLA-121/lock-to-single-thread --------- Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>	2026-04-30 11:25:39 +04:00
5 people	48627da0f9	feat: outbound voice call essentials (#12782) ... - Enables outbound voice calls in voice channel . We are only caring about wiring the logic to trigger outgoing calls to the call button introduced in previous PRs. We will connect it to call component in subsequent PRs ref: #11602 ## Screens <img width="2304" height="1202" alt="image" src="https://github.com/user-attachments/assets/b91543a8-8d4e-4229-bd80-9727b42c7b0f" /> <img width="2304" height="1200" alt="image" src="https://github.com/user-attachments/assets/1a1dad2a-8cb2-4aa2-9702-c062416556a7" /> --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>	2025-11-24 17:47:00 -08:00
3 people	6bdd4f0670	feat(voice): Incoming voice calls [EE] (#12361) ... This PR delivers the first slice of the voice channel: inbound call handling. When a customer calls a configured voice number, Chatwoot now creates a new conversation and shows a dedicated call bubble in the UI. As the call progresses (ringing, answered, completed), its status updates in real time in both the conversation list and the call bubble, so agents can instantly see what’s happening. This focuses on the inbound flow and is part of breaking the larger voice feature into smaller, functional, and testable units; further enhancements will follow in subsequent PRs. references: #11602 , #11481 ## Testing - Configure a Voice inbox in Chatwoot with your Twilio number. - Place a call to that number. - Verify a new conversation appears in the Voice inbox for the call. - Open it and confirm a dedicated voice call message bubble is shown. - Watch status update live (ringing/answered); hang up and see it change to completed in both the bubble and conversation list. - to test missed call status, make sure to hangup the call before the please wait while we connect you to an agent message plays ## Screens <img width="400" alt="Screenshot 2025-09-03 at 3 11 25 PM" src="https://github.com/user-attachments/assets/d6a1d2ff-2ded-47b7-9144-a9d898beb380" /> <img width="700" alt="Screenshot 2025-09-03 at 3 11 33 PM" src="https://github.com/user-attachments/assets/c25e6a1e-a885-47f7-b3d7-c3e15eef18c7" /> <img width="700" alt="Screenshot 2025-09-03 at 3 11 57 PM" src="https://github.com/user-attachments/assets/29e7366d-b1d4-4add-a062-4646d2bff435" /> <img width="442" height="255" alt="Screenshot 2025-09-04 at 11 55 01 PM" src="https://github.com/user-attachments/assets/703126f6-a448-49d9-9c02-daf3092cc7f9" /> --------- Co-authored-by: Muhsin <muhsinkeramam@gmail.com>	2025-09-08 22:35:23 +05:30