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Commit Graph
876 Commits
Author SHA1 Message Date
Sojan JoseandGitHub 6ab964b161 chore: fix flaky spec (#7686) 
- fix flaky reporting specs
- fix flaky export spec
 2023-08-25 00:11:41 -07:00
Shivam MishraandGitHub 5598b4b27e feat: implement mutex for SlackSendJob (#7783) 2023-08-25 11:58:29 +07:00
Sojan JoseandGitHub 64ae9f625a chore: Persist emojis in Contact Import (#7803) 
The previous fix would remove emojis in contact data. This change ensures they are persisited

ref: #7787
 2023-08-24 14:04:52 -07:00
Pranav Raj SandGitHub 6ddc99d066 fix: Update the in_reply_to to logic to use processed_mail (#7793) 2023-08-24 16:19:17 +05:30
Sojan JoseandGitHub acb7debd3f chore: Contact import improvements (#7787) 
- Ensure existing contact information is updated on data import
- Refactor the existing job to make it more readable
- Fixes issues with import files in the wrong encoding
fixes: #7307
 2023-08-23 23:24:47 -07:00
Shivam MishraandGitHub 26ef21a243 feat: locking and retry in FB message parsing (#7701) 2023-08-23 09:48:17 +07:00
Muhsin KelothandGitHub 0d41853b0b fix: OpenAI CE specs (#7710) 2023-08-21 12:54:35 +07:00
Pranav Raj SandGitHub 29e8e41443 fix: Delete agent bots without deleting the messages (#7754) 2023-08-17 13:48:49 -07:00
Sojan JoseGitHubPranav Raj SMuhsin Keloth
 		178bc80b25 fix: Update email alerts for Slack integration (#7739) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-08-17 11:46:37 -07:00
Jordan BroughandGitHub 996f842882 feat: Allow Twilio::REST::TwilioError errors to raise and prevent Inbox creation (#7379) 
This update will mean that errors will roll back the current transaction and the error will be sent back to the frontend and the user will know that the Inbox did not finish setting up successfully.
 2023-08-16 15:00:02 -07:00
Vishnu NarayananGitHubSojan Jose
 		7b8a3fcae0 feat: auditlog for team and inbox member updates (#7516) 
- adds an audit log when an agent is added or removed from a team
- adds an audit log when an agent is added or removed from an inbox

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-08-15 19:55:19 -07:00
Sojan JoseGitHubPranav Raj S
 		e3b8c1fbb5 fix: Include waiting on agent conversations to unattended view (#7667) 
Updating the `unattended` tab to include conversations where the customer responded and is awaiting an agent's response.

Previously it showed only the conversations where the first response was pending.

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-08-15 15:09:10 -07:00
Pranav Raj SandGitHub ebefb2e201 fix: Consider the emails where in-reply-to header has multiple values (#7715) 
- Return the first message id for now to avoid the errors and subsequently missing the message.
- Use .last instead of .first to avoid expensive query.
- Fix array response in response bot.

Fixes:  https://linear.app/chatwoot/issue/CW-2358/activerecordstatementinvalid-pgdatatypemismatch-error-argument-of-and
 2023-08-11 17:53:57 -07:00
Muhsin KelothGitHubShivam Mishra
 		cfe86d9c06 fix: Create new slack thread if the thread identifier changes (#7702) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2023-08-11 14:19:49 +05:30
Muhsin KelothGitHubSojan Jose
 		c1c3a62412 fix: Improve reply prompt (#7588) 
Co-authored-by: Sojan Jose <sojan@chatwoot.com>
 2023-08-09 10:25:37 +05:30
Pranav Raj SandGitHub 4baa4363f4 fix: Update unread_count being 0 if agent has not seen the conversation (#7690) 2023-08-07 18:50:31 -07:00
Sojan JoseandGitHub d06cf27800 chore: Specs for pageCrawler Service (#7632) 2023-08-04 15:44:51 -07:00
Pranav Raj SandGitHub 9ddd428935 feat: Update the slack integration-flow to allow users to select the channel (#7637) 2023-07-28 14:50:30 -07:00
Sojan JoseandGitHub 846f520ad2 feat: toggle typing and update last seen endpoints for client apis (#7621) 
- Add toggle_typing endpoint for client APIs
- Adds update last seen endpoint for client APIs 

Fixes: #7581
 2023-07-26 20:40:48 +03:00
Sojan JoseandGitHub 6cbe1ed911 chore: Disable message hooks for conversations without incoming message (#7620) 
When using client APIs to create conversations and auto-assignment is turned on, welcome messages were getting triggered. This PR disable the behaviour and ensure template hooks are triggered only if there are incoming messages present. 

Fixes: https://linear.app/chatwoot/issue/CW-2187
 2023-07-26 20:38:49 +03:00
OMAR.AandGitHub 1d8341504a fix: contacts count on filter (#7446) 
- Fixes the wrong count shown during the contact filter when contact has multiple labels associated.
 2023-07-26 17:31:04 +03:00
Pranav Raj SandGitHub a6a0e78bbe feat: Sort articles based on views (#7599) 2023-07-24 20:27:43 -07:00
Sojan JoseandGitHub 480f34803b feat: Response Bot using GPT and Webpage Sources (#7518) 
This commit introduces the ability to associate response sources to an inbox, allowing external webpages to be parsed by Chatwoot. The parsed data is converted into embeddings for use with GPT models when managing customer queries.

The implementation relies on the `pgvector` extension for PostgreSQL. Database migrations related to this feature are handled separately by `Features::ResponseBotService`. A future update will integrate these migrations into the default rails migrations, once compatibility with Postgres extensions across all self-hosted installation options is confirmed.

Additionally, a new GitHub action has been added to the CI pipeline to ensure the execution of specs related to this feature.
 2023-07-21 18:11:51 +03:00
Vishnu NarayananandGitHub 4828071fc3 feat: add audit trail for channel updates (#7396) 2023-07-21 12:08:19 +05:30
Pranav Raj SandGitHub d7566c453d chore: Take the count directly rather than grouping the conversations (#7535) 2023-07-19 12:12:30 -07:00
Vishnu NarayananandGitHub ea825d49da feat: add auditlogs for account model (#7511) 2023-07-19 23:52:34 +05:30
Tejaswini ChileandGitHub f3f665cabb fix: Sentiment analysis queue update (#7552) 2023-07-19 20:27:20 +05:30
Tejaswini ChileandGitHub 5b480f563d feat: Sentiment model download and upload to vendor (#7526) 2023-07-18 12:17:50 +05:30
Pranav Raj SandGitHub 3a77e672f8 feat: Compute average response time of replies (#7530) 2023-07-17 11:21:31 -07:00
Muhsin KelothGitHubShivam MishraNithin David ThomasPranav Raj S
 		91c1061214 feat: Add more AI options (#7502) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-07-16 12:25:16 -07:00
Muhsin KelothandGitHub 19ff738211 feat: Add more options for AI reply suggestions (#7493) 2023-07-13 10:26:25 +05:30
Pranav Raj SandGitHub 21691f2407 fix: Update breaking specs on sentiment and open AI integration (#7513) 2023-07-12 14:43:11 -07:00
Tejaswini ChileandGitHub 10dd0ba647 feat: Sentiment Analysis (#7475) 2023-07-12 15:03:31 +05:30
Pranav Raj SandGitHub 09f46aa912 chore: Update onMessage event to include conversation id (#7497) 2023-07-10 15:04:31 -07:00
Shivam MishraandGitHub a940f4c1d2 feat: Allow label suggestions with OpenAI APIs (#7428) 2023-07-10 14:40:54 +05:30
Tejaswini ChileandGitHub 71837bedf9 feat: Ability to customise the email sender name [CW-1629] (#7345) 2023-07-04 20:46:01 +05:30
Pranav Raj SandGitHub 022f4f899f Revert "feat: Support Azure single-tenant application using the Graph… (#7436) 2023-06-29 16:50:18 -07:00
Sojan JoseGitHubShivam Mishra
 		40830046e8 feat: Audit Logs for Account User Changes (#7405) 
- Audit log for user invitations: https://linear.app/chatwoot/issue/CW-1768/invited-a-user-to-the-account
- Audit log for change role: https://linear.app/chatwoot/issue/CW-1767/name-or-email-changed-the-role-of-the-user-email-to-agent-or-admin
- Audit log for status change: https://linear.app/chatwoot/issue/CW-1766/availability-status-as-events-for-audit-logs


Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2023-06-28 22:42:06 +05:30
Tejaswini ChileandGitHub d05c953eef feat: Support Azure single-tenant application using the Graph API (#6728) (#6878) 2023-06-28 08:13:08 +05:30
Vishnu NarayananGitHubSojan
 		f963e00731 fix: capture user and ip details on Inbox delete (#7395) 
Fixes: https://linear.app/chatwoot/issue/CW-1772/ip-address-and-user-details-are-missing-in-some-of-the-logs

Co-authored-by: Sojan <sojan@pepalo.com>
 2023-06-27 19:49:24 +05:30
LuisGitHubSojan
 		533f9f7fe4 fix: Email collect overriding existing contact name (#7355) 
Currently, if Enable email collect box is enabled, and the user starting the chat already has an account with the same email, it will override the current account with {name} from the email name@email.com , this fixes it.

Co-authored-by: Sojan <sojan@pepalo.com>
 2023-06-22 19:09:12 +05:30
Pranav Raj SandGitHub 93daaea19b feat: Add a sort option for conversations waiting for a reply from an agent (#7364) 2023-06-21 13:20:39 -07:00
Nithin David ThomasGitHubSojan
 		e6a49b5800 feat: Shows Youtube and Vimeo links as embeds [cw-1393] (#7330) 
This change will render the youbtube, vimeo and .mp4 urls as embedded in the article page in the help centre.

Fixes: https://linear.app/chatwoot/issue/CW-1393/help-center-support-video-upload-in-articles

Co-authored-by: Sojan <sojan@pepalo.com>
 2023-06-21 20:28:28 +05:30
Sojan JoseandGitHub 595e6e79f0 chore: Add sla policy association to conversation (#7360) 
Adds the sla policy association to the conversation

Fixes: https://linear.app/chatwoot/issue/CW-1615/applying-an-sla-to-the-conversation
 2023-06-21 14:48:50 +05:30
Sivin VargheseandGitHub 93d8157a55 feat: Adds Lithuanian language selectable as site language (#7354) 2023-06-20 17:29:05 +05:30
Vishnu NarayananandGitHub 6bea2cbc4a feat: add audit trail for macros (#7352) 2023-06-20 13:04:59 +05:30
Tejaswini ChileandGitHub afb7e67795 fix: empty account variable for custom_attrbute_definition running in background job (#7351) 2023-06-20 12:15:36 +05:30
Tejaswini ChileandGitHub 9d0de04f7c fix: set custom filter count in redis (#7164) 2023-06-19 16:10:03 +05:30
Shivam MishraandGitHub 237358af24 refactor: use as_json for formatting the string (#7332) 2023-06-19 13:33:48 +05:30
Shivam MishraandGitHub e8a27bea4b feat: Add APIs for limit check in accounts (#7242) 2023-06-15 20:11:40 -07:00