Commit Graph
10 Commits
Author SHA1 Message Date
35f06f30e7 feat: label reports overview (#11194)
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-06-11 14:35:46 +05:30
PranavandGitHub 0a2fd7b1f4 feat: Allow users to see heatmap for last 30 days (#10848)
<img width="989" alt="Screenshot 2025-02-05 at 6 34 12 PM"
src="https://github.com/user-attachments/assets/ae811842-23f7-4bbc-8a42-7cbe4849d287"
/>

View heatmaps for last 30 days based on the filter.
2025-02-19 14:54:15 -08:00
cb42be8e65 feat(v4): Update the report pages to show aggregate values (#10766)
This PR updates the report pages for agents, inboxes, and teams by
replacing charts with aggregate values (under a feature flag). Users can
click on any item to view more details if needed. Most users seem to
prefer aggregate values, so this change will likely stay.

The PR also includes a few fixes:

- The summary reports now use the same logic for both the front-end and
CSV exports.
- Fixed an issue where a single quote was being added to values with
hyphens in CSV files. Now, ‘n/a’ is used when no value is available.
- Fixed a bug where the average value was calculated incorrectly when
multiple accounts were present.

These changes should make reports easier to use and more consistent.

### Agents:

<img width="1438" alt="Screenshot 2025-01-26 at 10 47 18 AM"
src="https://github.com/user-attachments/assets/bf2fcebc-6207-4701-9703-5c2110b7b8a0"
/>

### Inboxes
<img width="1438" alt="Screenshot 2025-01-26 at 10 47 10 AM"
src="https://github.com/user-attachments/assets/b83e1cf2-fd14-4e8e-8dcd-9033404a9f22"
/>


### Teams: 
<img width="1436" alt="Screenshot 2025-01-26 at 10 47 01 AM"
src="https://github.com/user-attachments/assets/96b1ce07-f557-42ca-8143-546a111d6458"
/>

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-01-28 09:19:18 +05:30
Shivam MishraandGitHub b24626a65a feat: Include resolution time and waiting time in team & agent report export (#9296) 2024-05-02 17:29:52 -07:00
Pranav Raj SandGitHub c607f09be0 feat: Improve the rendering of CSV exports (#8914)
Improve the rendering of the datestamp
2024-02-12 20:01:58 -08:00
Pranav Raj SandGitHub 6a630bc489 chore: Render timestamp in a better format in conversation traffic export (#8897)
chore: Render timestamp in a better format in conversation traffic reports
2024-02-09 00:48:10 -08:00
Shivam MishraandGitHub 4bf23adcf5 feat: use short_summary for downloading reports [CW-2962] (#8733) 2024-01-18 16:06:13 +05:30
Shivam MishraandGitHub 17ff1f11a7 feat: better download for conversation traffic heatmap (#6755)
* feat: genearte report in a grid

* refactor: update API usage

* refactor: separate generate method

* refactor: abstract transform_data

* feat: annotate with comments

* feat: add explicit timezone

* feat: download data only in user timezone

* fix: dates included in heatmap
2023-04-11 09:40:54 +05:30
Shivam MishraandGitHub e5134c9ef5 [CW-53] feat: allow downloading heatmap report (#6683)
* feat: add control header slot

* feat: add download API call

* feat: add conversation traffic template

* feat: allow downloading heatmap content

* feat: wire up download

* fix: grid layout for mobile

* chore: revert formatting

* revert: en.yml file

* feat: add conversation traffic text

* feat: disable rule for map block

* test: conversation traffic

* fix: timezone offset

* feat: download report in UTC

* feat: add UTC warning

* chore: revert formatting

* feat: add traffic text

* chore: fix whitespace change
2023-03-20 15:46:29 +05:30
52fad886b8 feat: Add business hours in downloadable reports (#4674)
Co-authored-by: Aswin Dev P.S <aswindevps@gmail.com>
2022-05-27 09:26:59 +05:30