2 Commits
Author SHA1 Message Date
Sony MathewandGitHub b1c2db5435 fix: Stabilize help center builder error spec (#14725)
## Description

Stabilizes the enterprise help center article builder source URL
validation spec by asserting the custom exception via its class name and
message text. This keeps the spec focused on the intended behavior while
avoiding brittle custom exception constant identity checks in
CI/reloading environments.

A bunch of builds on different PRs have been failing because of this
error, sample traces are below:
*
https://app.circleci.com/pipelines/github/chatwoot/chatwoot/114064/workflows/bdb6eca9-3b65-4c38-b8cf-f2f8564476f8/jobs/158777
*
https://app.circleci.com/pipelines/github/chatwoot/chatwoot/114064/workflows/bdb6eca9-3b65-4c38-b8cf-f2f8564476f8/jobs/158777

Fixes # N/A

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

- `/Users/sonymathew/.rbenv/shims/bundle exec rspec
spec/enterprise/services/onboarding/help_center_article_builder_spec.rb`
- `/Users/sonymathew/.rbenv/shims/bundle exec rubocop
spec/enterprise/services/onboarding/help_center_article_builder_spec.rb`
- `git diff --check`

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
- [x] New and existing unit tests pass locally with my changes
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-06-13 19:57:42 +05:30
Shivam MishraandGitHub 3d20a7b049 feat: generate Help Center for Onboarding (#14370)
## Manually triggering help center generation

Open a Rails console (`bundle exec rails console`):

```ruby
account = Account.find(<ACCOUNT_ID>)
user    = account.users.first

# Optional: refresh brand info from the customer's website
domain = 'example.com'
result = WebsiteBrandingService.new("noreply@#{domain}").perform
account.update!(
  name: result[:title].presence || account.name,
  custom_attributes: account.custom_attributes.merge('website' => domain, 'brand_info' => result)
)

# Optional: wipe existing portals so a fresh one is created
account.portals.destroy_all

Onboarding::HelpCenterCreationService.new(account, user).perform
```

Sidekiq must be running — articles are written by
`Onboarding::HelpCenterArticleGenerationJob`. Avoid running on
production; generation calls the LLM provider.


### Generation flow (Happy Path) 

```mermaid
sequenceDiagram
    autonumber

    participant Kickoff as HelpCenterCreationService
    participant DB as DB
    participant GenJob as HelpCenterArticleGenerationJob
    participant Curator as HelpCenterCurator
    participant Firecrawl as Firecrawl
    participant CuratorLLM as Curation LLM
    participant Redis as Redis Progress
    participant WriterJob as HelpCenterArticleWriterJob
    participant Builder as HelpCenterArticleBuilder
    participant WriterLLM as Writer LLM
    participant Cable as ActionCable

    Kickoff->>DB: Create portal for account<br/>homepage_link=https://chatwoot.com
    Kickoff->>DB: Attach brand logo if available
    Kickoff->>GenJob: Enqueue generation job<br/>account_id, portal_id, user_id, generation_id

    GenJob->>Curator: Curate help center plan
    Curator->>Firecrawl: map https://chatwoot.com<br/>search: docs help support faq
    Firecrawl-->>Curator: Return discovered links
    Curator->>CuratorLLM: Select categories + article plans<br/>from discovered links only
    CuratorLLM-->>Curator: Return categories, articles, allowed_urls

    GenJob->>DB: Create portal categories
    GenJob->>GenJob: Stamp articles with category_id
    GenJob->>GenJob: Filter article URLs against allowed_urls
    GenJob->>GenJob: Drop articles with no category<br/>or no approved source URLs

    GenJob->>Redis: Start progress<br/>status=generating, total=N, finished=0

    loop For each approved article
      GenJob->>WriterJob: Enqueue writer job<br/>title, category_id, approved URLs
    end

    par Writer jobs run independently
      WriterJob->>Builder: Build article from approved URLs
      Builder->>Firecrawl: batch_scrape approved URLs
      Firecrawl-->>Builder: Return Markdown source pages
      Builder->>WriterLLM: Rewrite sources into one article
      WriterLLM-->>Builder: Return title, description, Markdown content
      Builder->>DB: Create draft portal article<br/>meta.source_urls
      WriterJob->>Redis: Increment finished count
      WriterJob->>Cable: Broadcast help_center.article_generated
    end

    WriterJob->>Redis: If finished >= total<br/>mark status=completed
    WriterJob->>Cable: Broadcast help_center.generation_completed
```

### Redis State Management

```mermaid
 stateDiagram-v2
    [*] --> active_pointer_set
    active_pointer_set --> generating: generation job creates valid plan
    active_pointer_set --> skipped: curation skipped/failed

    generating --> generating: each writer job increments finished
    generating --> completed: finished == total
    generating --> ignored_completion: generation_id superseded

    skipped --> [*]
    completed --> [*]
    ignored_completion --> [*]
```
2026-05-21 16:25:01 +05:30