When a customer responds to a bot's interactive prompt (input_select,
input_csat, form, input_email) from the widget, the response shows up in
the Chatwoot agent UI but is not reflected in the linked Slack channel —
Slack only ever shows the original question. This happens because the
widget submits the answer as an UPDATE to the original message (writing
`content_attributes.submitted_values` or `submitted_email`), but the
Slack hook only listened to `message.created`, so updates were ignored.
Closes https://linear.app/chatwoot/issue/PLA-147
### Preview
<img width="1290" height="1106" alt="CleanShot 2026-04-21 at 13 19
19@2x"
src="https://github.com/user-attachments/assets/cd2a9d3f-89d3-4e81-9230-5b078e1b7b44"
/>
### How to test
1. Connect a web widget inbox to a Slack channel.
2. Trigger each bot message type (input_select, form, input_csat,
input_email) in a conversation.
3. Submit responses from the widget.
4. Verify each response now appears in the Slack thread, appended to the
original bot question.
---------
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Migration Guide: https://chwt.app/v4/migration
This PR imports all the work related to Captain into the EE codebase. Captain represents the AI-based features in Chatwoot and includes the following key components:
- Assistant: An assistant has a persona, the product it would be trained on. At the moment, the data at which it is trained is from websites. Future integrations on Notion documents, PDF etc. This PR enables connecting an assistant to an inbox. The assistant would run the conversation every time before transferring it to an agent.
- Copilot for Agents: When an agent is supporting a customer, we will be able to offer additional help to lookup some data or fetch information from integrations etc via copilot.
- Conversation FAQ generator: When a conversation is resolved, the Captain integration would identify questions which were not in the knowledge base.
- CRM memory: Learns from the conversations and identifies important information about the contact.
---------
Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
