# Pull Request Template
## Description
This PR fixes an issue where outgoing Email messages (via API) do not
preserve single line breaks in rendered HTML.
#### Cause
Messages are stored with `\n`, but rendering differs:
* **Other channel** (`markdown-it`, `breaks: true`) → `\n` → `<br>`
* **Email** (CommonMark) without `HARDBREAKS` → `\n` collapsed into
spaces
Result: multi-line messages appear as a single paragraph in Email.
#### Solution
* Added `hardbreaks:` option to `render_message` (default: false)
* Enabled `hardbreaks: true` in `EmailHelper#render_email_html`
This ensures `\n` renders as `<br />` in Email, matching web widget
behavior.
Fixes
https://linear.app/chatwoot/issue/CW-6941/outgoing-email-messages-strip-single-newlines-from-plain-text-content
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
#### Screenshots
**Before**
<img width="604" height="104" alt="image"
src="https://github.com/user-attachments/assets/f9086ffb-a5c7-4688-99aa-97ea5edcccde"
/>
**After**
<img width="604" height="210" alt="image"
src="https://github.com/user-attachments/assets/a8f21c76-bcb8-4058-937a-dd185fb6745c"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
