Commit Graph
6 Commits
Author SHA1 Message Date
Tanmay Deep SharmaandGitHub a3c7f3b204 fix: finalize WhatsApp calls when terminate webhook overtakes connect (#14836)
## Description

Some inbound WhatsApp calls stayed stuck in "ringing" forever. When a
caller hung up within ~1s of dialing, Meta delivered the terminate
webhook before the connect webhook. The terminate arrived with no call
record yet and was dropped, then connect created the call in ringing
with nothing left to close it. These calls now correctly land as missed
(no_answer), and an agent who taps Accept on a call that already ended
gets a clean "call ended" instead of a generic error.

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

- local UI testing

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-07-02 13:58:36 +05:30
647cfc2d83 feat: distinguish agent-declined calls with a rejected status (#14783)
## Linear ticket
-
https://linear.app/chatwoot/issue/CW-7374/agent-declined-voice-calls-miscounted-as-failed

## Description

Agent rejections were stored with status: failed, so call reports lumped
deliberate declines together with real technical failure.

Fix: give declines their own terminal rejected status (Twilio + WhatsApp
paths), keeping end_reason: agent_rejected. Genuine provider/network
failures stay failed. Frontend renders declines exactly as before;
existing rows backfilled via migration.

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

- Tested on UI

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Sony Mathew <sony@chatwoot.com>
2026-06-23 12:22:29 +05:30
Tanmay Deep SharmaandGitHub 8d5d02ea97 feat: add per-inbox toggle to disable incoming calls (#14645)
## Description

Adds a per-inbox "Allow incoming calls" toggle for voice-enabled
WhatsApp and Twilio inboxes. When turned off, the setting is persisted
on the channel; actually rejecting inbound calls is handled in a
follow-up PR.

## Type of change

- [ ] New feature (non-breaking change which adds functionality)

## Screenshot
<img width="804" height="384" alt="Screenshot 2026-06-04 at 11 44 07 AM"
src="https://github.com/user-attachments/assets/df8bb026-0387-4031-bcba-6d9a56872eb7"
/>


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-06-11 14:22:44 +05:30
Tanmay Deep SharmaandGitHub 68e358d732 feat: voice-call UX fixes (#14579)
## Linear ticket
https://linear.app/chatwoot/issue/CW-7187/voice-calls-followup-tasks

## Description

Improvements to the WhatsApp voice-calling experience plus a cheaper,
more accurate audio-transcription model.
- First-time callers now get a real name. An inbound WhatsApp call
creates the contact from the caller's WhatsApp profile name instead of
the bare phone number.
- Clear, consistent call attribution. Call bubbles show a unified
"Handled by {agent}"
- Cleaner call widget. The dismiss (✕) button is shown only for incoming
calls
- WhatsApp calling for manual inboxes. voice_calling_supported? now
covers any whatsapp_cloud inbox
- Transcription: whisper-1 → gpt-4o-mini-transcribe.

## Type of change

- [ ] New feature (non-breaking change which adds functionality)


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-05-27 16:16:16 +05:30
58fdd20625 test(voice): WhatsApp Cloud Calling specs [5] (#14357)
Backend test coverage for the WhatsApp Cloud Calling pipeline introduced
in #14356. Stacked on top of that PR so the controller and service under
test exist when CI runs.

## Closes
- Replaces #14348 (which was based on the abandoned \`feature/pla-150\`)

## What's covered

-
\`spec/enterprise/controllers/api/v1/accounts/whatsapp_calls_controller_spec.rb\`
(new, ~210 lines)
- \`show / accept / reject / terminate / initiate / upload_recording\`
happy paths
- 422 paths: missing sdp_offer, missing recording, calling_disabled
inbox, missing contact phone, ringing-state guards, AlreadyAccepted,
NotRinging, CallFailed
- 138006 (no permission) → throttled opt-in template send under
conversation lock; idempotency on retry
  - \`upload_recording\` idempotency guard (\`already_uploaded\`)

- \`spec/enterprise/services/whatsapp/call_service_spec.rb\` (new, ~135
lines)
- State machine: ringing → in_progress → completed; ringing → failed
(reject); ringing → no_answer (terminate)
- Lock contention: concurrent terminate during accept doesn't corrupt
the message/conversation broadcast
- Provider failure paths surface as \`Voice::CallErrors::CallFailed\`
(transport and business)

- \`spec/models/channel/whatsapp_spec.rb\` — extends existing file with
\`voice_enabled?\` matrix (provider × source × calling_enabled)

## Verification

- 77/77 examples pass locally on this branch (controller + service +
channel + incoming-call + permission-reply + open-ai message builder)
- RuboCop clean

## Stack

- Backend: #14356 (\`feat/whatsapp-call-meta-bridge\` — base of this PR)
- FE: #14346 (\`feat/whatsapp-call-ui\`)

---------

Co-authored-by: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
2026-05-12 12:40:13 +05:30
de696a55cb feat(voice): add WhatsApp inbound call webhook pipeline [3] (#14315)
Adds the server-side flow that turns Meta WhatsApp Cloud Calling
webhooks into Chatwoot Calls, conversations, voice_call message bubbles,
and ActionCable broadcasts. Stacked on top of #14312 (PR-2 — provider
methods); intentionally does not include the HTTP controller, routes, or
frontend (those land in PR-4 and PR-9).

## Closes
- Part of the WhatsApp Cloud Calling rollout. Linear: TBD

## What changed

**Webhook routing**
- `app/jobs/webhooks/whatsapp_events_job.rb` — append
`prepend_mod_with('Webhooks::WhatsappEventsJob')` so EE can extend it
without forking.
- `enterprise/app/jobs/enterprise/webhooks/whatsapp_events_job.rb` (new)
— overlay that prepends `handle_message_events` to intercept `field:
'calls'` payloads (route to `Whatsapp::IncomingCallService`) and
`interactive.call_permission_reply` messages (route to
`Whatsapp::CallPermissionReplyService`); falls through with `super` for
regular messages.

**Services**
- `enterprise/app/services/whatsapp/incoming_call_service.rb` (new) —
gated on `provider_config['calling_enabled']`; processes `connect`
(creates inbound call via `Voice::InboundCallBuilder` or transitions an
existing outbound call to `in_progress`) and `terminate` events; updates
conversation `additional_attributes` and broadcasts
`voice_call.incoming`/`voice_call.outbound_connected`/`voice_call.ended`.
- `enterprise/app/services/whatsapp/call_permission_reply_service.rb`
(new) — handles WhatsApp interactive `call_permission_reply` replies;
clears the conversation's `call_permission_requested_at` flag and
broadcasts `voice_call.permission_granted` so the agent UI can re-enable
the call button.

**Builder/model adjustments**
- `enterprise/app/services/voice/inbound_call_builder.rb` —
provider-agnostic; accepts `provider:` and `extra_meta:` kwargs, drops
`account:` (now derived from `inbox.account` to keep the param count
under rubocop's ceiling without disabling cops), uses digits-only
`source_id` for WhatsApp ContactInbox (validation requires
`^\d{1,15}\z`), skips Twilio-only `conference_sid` for non-Twilio
providers.
- `enterprise/app/services/voice/call_message_builder.rb` — adds
`create!`/`update_status!` API and `CALL_TO_VOICE_STATUS` map; uses
direct `Message.create!` (bypasses `Messages::MessageBuilder`'s
incoming-on-non-Api-inbox guard, which would otherwise reject the system
bubble); content is `'WhatsApp Call'` for WhatsApp and `'Voice Call'`
for Twilio. Backwards-compatible `perform!` retained for the existing
Twilio call sites.
- `enterprise/app/models/call.rb` — adds `default_ice_servers` (driven
by `VOICE_CALL_STUN_URLS` env), `direction_label` alias for the
`inbound`/`outbound` strings the FE expects, and
`ringing?`/`in_progress?`/`terminal?` predicates used throughout the
pipeline.

**Outgoing-channel guard**
- `app/services/base/send_on_channel_service.rb` — extends
`invalid_message?` to skip messages with `content_type == 'voice_call'`.
Without this, agent-initiated outbound calls (PR-4) would deliver
\"WhatsApp Call\" as a text message to the contact every time.

**Twilio call-site update**
- `enterprise/app/controllers/twilio/voice_controller.rb` — drops the
now-redundant `account: current_account` kwarg from the
`Voice::InboundCallBuilder.perform!` call.

**Tests**
- New: `spec/enterprise/services/whatsapp/incoming_call_service_spec.rb`
(5 examples — calling-disabled, inbound connect, outbound connect,
terminate completed, terminate no-answer, unknown event).
- New:
`spec/enterprise/services/whatsapp/call_permission_reply_service_spec.rb`
(3 examples — accept, reject, calling-disabled).
- Updated: `spec/enterprise/services/voice/inbound_call_builder_spec.rb`
and `spec/enterprise/controllers/twilio/voice_controller_spec.rb` to
drop the `account:` kwarg from call expectations.

## How to test

In `rails console` against an account with a WhatsApp inbox where
`provider_config['calling_enabled']` is true:

```ruby
inbox = Inbox.find(<id>)
params = { calls: [{ id: 'wacid_test', from: '15550001111', event: 'connect',
                     session: { sdp: 'v=0...', sdp_type: 'offer' } }] }
Whatsapp::IncomingCallService.new(inbox: inbox, params: params).perform
# => Conversation + Call (status: 'ringing', provider: 'whatsapp') + voice_call message bubble
# => ActionCable broadcasts `voice_call.incoming` to the assignee or account-wide

# Then terminate it:
Whatsapp::IncomingCallService.new(inbox: inbox,
  params: { calls: [{ id: 'wacid_test', event: 'terminate', duration: 0, terminate_reason: 'no_answer' }] }
).perform
# => Call status flips to 'no_answer', message bubble updates, `voice_call.ended` broadcast fires
```

End-to-end browser flow (Meta → cable → UI) requires the controller from
PR-4 and the frontend from PR-9.

---------

Co-authored-by: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
2026-05-12 11:23:57 +05:30