This PR delivers the first slice of the voice channel: inbound call
handling. When a customer calls a configured voice
number, Chatwoot now creates a new conversation and shows a dedicated
call bubble in the UI. As the call progresses
(ringing, answered, completed), its status updates in real time in both
the conversation list and the call bubble, so
agents can instantly see what’s happening. This focuses on the inbound
flow and is part of breaking the larger voice
feature into smaller, functional, and testable units; further
enhancements will follow in subsequent PRs.
references: #11602 , #11481
## Testing
- Configure a Voice inbox in Chatwoot with your Twilio number.
- Place a call to that number.
- Verify a new conversation appears in the Voice inbox for the call.
- Open it and confirm a dedicated voice call message bubble is shown.
- Watch status update live (ringing/answered); hang up and see it change
to completed in both the bubble and conversation
list.
- to test missed call status, make sure to hangup the call before the
please wait while we connect you to an agent message plays
## Screens
<img width="400" alt="Screenshot 2025-09-03 at 3 11 25 PM"
src="https://github.com/user-attachments/assets/d6a1d2ff-2ded-47b7-9144-a9d898beb380"
/>
<img width="700" alt="Screenshot 2025-09-03 at 3 11 33 PM"
src="https://github.com/user-attachments/assets/c25e6a1e-a885-47f7-b3d7-c3e15eef18c7"
/>
<img width="700" alt="Screenshot 2025-09-03 at 3 11 57 PM"
src="https://github.com/user-attachments/assets/29e7366d-b1d4-4add-a062-4646d2bff435"
/>
<img width="442" height="255" alt="Screenshot 2025-09-04 at 11 55 01 PM"
src="https://github.com/user-attachments/assets/703126f6-a448-49d9-9c02-daf3092cc7f9"
/>
---------
Co-authored-by: Muhsin <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR includes the following enhancements to the conversation card
context menu:
1. **Added "Open in New Tab" and "Copy Conversation Link" options.**
* "Open in New Tab" allows users to quickly open a conversation in a
separate browser tab.
* "Copy Conversation Link" copies the conversation URL to the clipboard
for easy sharing.
2. **Enabled the context menu in Previous Conversations card** with
support for these two options.
Fixes
https://linear.app/chatwoot/issue/CW-4722/cannot-open-previous-conversations-in-a-new-tab
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/37b45d23c6804db292568d093b645ac0?sid=c3105971-f938-41bd-9f52-0f00d419d1b3
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
This PR adds native integration with Shopify. No more dashboard apps.
The support agents can view the orders, their status and the link to the
order page on the conversation sidebar.
This PR does the following:
- Create an integration with Shopify (a new app is added in the
integrations tab)
- Option to configure it in SuperAdmin
- OAuth endpoint and the callbacks.
- Frontend component to render the orders. (We might need to cache it in
the future)
---------
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Previously, viewing translations required opening a modal, which was a
frustrating experience. This update improves the UX by displaying
translations inline.
https://www.loom.com/share/c69f4316248946208f2e56e2429063a2
A sample message with translated content (which has an option to see the
original):
<img width="313" alt="Screenshot 2025-03-12 at 6 57 49 PM"
src="https://github.com/user-attachments/assets/52434086-b57f-40e8-87b8-314c3519df4b"
/>
Right now, the translation is done based on the account locale. Some of
the future considerations.
- Add personal preference for the language (For eg: an agent can use the
software in spanish even though the company default is english), then
support translations based on personal preference.
- Add support for LLM translations (OpenAI integration)
- Add translations if Captain is enabled
- Add auto translation if the feature is turned on.
# Pull Request Template
## Description
The PR includes usability feedback fixes for the conversation card
context menu. A "Mark as Read" option has been added after "Mark as
Unread" to prevent misclicks due to shifting menu positions.
Additionally, a separator line has been introduced for better grouping
and clarity
#### **Orders**
<img width="210" alt="image"
src="https://github.com/user-attachments/assets/d7c04356-7cfb-4f43-ac55-beb4167f91e9"
/>
<img width="210" alt="image"
src="https://github.com/user-attachments/assets/593acd58-39cf-4b25-b119-03b89cb3528c"
/>
**Fixes** https://linear.app/chatwoot/issue/CW-4088/usability-feedback
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### **Loom video**
https://www.loom.com/share/59f8ad3bf4054b299bfcffc0ba24eca1?sid=98fbb67d-c3e9-4fa4-9b04-2a7cb3bf8568
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
https://github.com/chatwoot/utils/pull/38
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
To test this, set the `useNextBubble` value to `true` in the
localstorage. Here's a quick command to run in the console
```js
localStorage.setItem('useNextBubble', true)
```
```js
localStorage.setItem('useNextBubble', false)
```
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
This fix consists of translating the message when another user is typing on the other side.
---
Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
There were two warnings showing up on new teams page
1. `errorMessage` prop was getting invalid value, this was because were
short circuting the error message using `&&`, fixed it by using ternary
operator
2. `vue-i18n` has deprecated [rails
syntax](https://vue-i18n.intlify.dev/guide/essentials/syntax#rails-i18n-format),
fixed that warning by removing `%` before `{}` for interpolation
> Note: the `vue-i18n` deprecation needs to be handled, but we can do it
later
Display an unsupported message in UI when handling unsupported messages from channels like facebook, Instagram etc.
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
- Added the option to insert variables in canned responses.
- Populate variables on selecting a canned response.
- Show a warning if there are any undefined variables in the message before sending a message.
