feat: Add sidebar unread counts for filters (CW-7262) (#14726)
## Description Extends the conversation unread-count system so the left sidebar can show unread badges for Mentions, Participating, Unattended, and saved conversation folders. Folder badges reuse the existing `custom_filters` conversation filter semantics, store user-scoped Redis sets lazily, and skip unsupported folder filters so invalid saved folders continue to render without a badge. The Unattended badge counts all visible unread open conversations that match the existing unattended conversation scope. Closes - [CW-7262](https://linear.app/chatwoot/issue/CW-7262/unread-counts-for-filters-folders) ## What changed - Added user-scoped unread-count Redis keys and cache builders for mentions, participating conversations, unattended conversations, and saved folder filters. - Reused `Conversations::FilterService` through a relation-returning path so folder counts match the folder conversation list behavior. - Invalidated user filter caches from mention, participant, custom-filter, and relevant conversation update events. - Extended the unread-count endpoint payload and sidebar Vuex/sidebar rendering for the new badge counts, including the Unattended sidebar item. - Added Ruby, Enterprise, request, listener, and frontend store coverage for the new unread-count dimensions. ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? - Created local validation folders for `john@acme.inc` and confirmed the unread-count payload includes open, resolved, and high-priority folder badges while excluding the invalid unsupported folder. - Added coverage for the Unattended badge rule: all visible unread open conversations matching `Conversation.unattended`. - Ran focused unread-count Ruby specs, including service, listener, request, and Enterprise counter coverage. - Ran frontend unread-count store specs. - Ran RuboCop on the touched Ruby files. - Ran ESLint through the project script; it completed with warnings in existing unrelated files and no errors. <img width="369" height="525" alt="Screenshot 2026-06-13 at 10 51 39 PM" src="https://github.com/user-attachments/assets/36b1d2c4-dac1-4f6f-9c0e-7ef5a6cc2975" /> ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [x] Documentation changes are not required for this internal unread-count behavior - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [x] No dependent downstream changes are required --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
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Muhsin Keloth
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@@ -316,6 +316,16 @@
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"MENTIONED_CONVERSATIONS": "Mentions",
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"PARTICIPATING_CONVERSATIONS": "Participating",
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"UNATTENDED_CONVERSATIONS": "Unattended",
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"UNREAD_COUNT_TOOLTIP": {
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"ALL": "Total unread conversations",
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"INBOX": "Total unread conversations in this inbox",
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"LABEL": "Total unread conversations in this label",
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"TEAM": "Total unread conversations in this team",
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"FOLDER": "Total unread conversations in this folder",
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"MENTIONS": "Unread conversations where you were mentioned",
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"PARTICIPATING": "Unread conversations you're participating in",
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"UNATTENDED": "Unread unattended conversations"
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},
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"REPORTS": "Reports",
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"SETTINGS": "Settings",
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"CONTACTS": "Contacts",
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