diff --git a/app/controllers/api/v1/widget/conversations_controller.rb b/app/controllers/api/v1/widget/conversations_controller.rb
index c54298cd9..283b67395 100644
--- a/app/controllers/api/v1/widget/conversations_controller.rb
+++ b/app/controllers/api/v1/widget/conversations_controller.rb
@@ -1,7 +1,9 @@
 class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   include Events::Types
 
-  DISABLED_INBOX_ACTIONS = [:create, :toggle_typing, :toggle_status, :update_last_seen, :set_custom_attributes, :destroy_custom_attributes].freeze
+  DISABLED_INBOX_ACTIONS = [
+    :create, :toggle_typing, :toggle_status, :update_last_seen, :set_custom_attributes, :destroy_custom_attributes, :transcript
+  ].freeze
 
   before_action :render_not_found_if_empty, only: [:toggle_typing, :toggle_status, :set_custom_attributes, :destroy_custom_attributes]
   before_action :ensure_inbox_active, only: DISABLED_INBOX_ACTIONS
diff --git a/app/jobs/send_reply_job.rb b/app/jobs/send_reply_job.rb
index ce6beb98b..fb6bcddae 100644
--- a/app/jobs/send_reply_job.rb
+++ b/app/jobs/send_reply_job.rb
@@ -1,6 +1,8 @@
 class SendReplyJob < ApplicationJob
   queue_as :high
 
+  INBOX_DISABLED_ERROR = 'This inbox is currently disabled'.freeze
+
   CHANNEL_SERVICES = {
     'Channel::TwitterProfile' => ::Twitter::SendOnTwitterService,
     'Channel::TwilioSms' => ::Twilio::SendOnTwilioService,
@@ -17,7 +19,7 @@ class SendReplyJob < ApplicationJob
 
   def perform(message_id)
     message = Message.find(message_id)
-    return unless message.inbox.active?
+    return mark_message_failed(message) unless message.inbox.active?
 
     channel_name = message.conversation.inbox.channel.class.to_s
 
@@ -31,6 +33,10 @@ class SendReplyJob < ApplicationJob
 
   private
 
+  def mark_message_failed(message)
+    Messages::StatusUpdateService.new(message, 'failed', INBOX_DISABLED_ERROR).perform
+  end
+
   def send_on_facebook_page(message)
     if message.conversation.additional_attributes['type'] == 'instagram_direct_message'
       ::Instagram::Messenger::SendOnInstagramService.new(message: message).perform
diff --git a/app/listeners/csat_survey_listener.rb b/app/listeners/csat_survey_listener.rb
index 82cf09497..138696ab7 100644
--- a/app/listeners/csat_survey_listener.rb
+++ b/app/listeners/csat_survey_listener.rb
@@ -3,6 +3,7 @@ class CsatSurveyListener < BaseListener
     conversation = extract_conversation_and_account(event)[0]
 
     return unless conversation.resolved?
+    return unless conversation.inbox.active?
 
     CsatSurveyService.new(conversation: conversation).perform
   end
diff --git a/spec/controllers/api/v1/widget/conversations_controller_spec.rb b/spec/controllers/api/v1/widget/conversations_controller_spec.rb
index 954e5ab7c..ab01c2ca3 100644
--- a/spec/controllers/api/v1/widget/conversations_controller_spec.rb
+++ b/spec/controllers/api/v1/widget/conversations_controller_spec.rb
@@ -274,6 +274,19 @@ RSpec.describe '/api/v1/widget/conversations/toggle_typing', type: :request do
 
   describe 'POST /api/v1/widget/conversations/transcript' do
     context 'with a conversation' do
+      it 'does not send transcript email when the inbox is disabled' do
+        web_widget.inbox.update!(active: false)
+        contact.update!(email: 'test@test.com')
+        expect(ConversationReplyMailer).not_to receive(:with)
+
+        post '/api/v1/widget/conversations/transcript',
+             headers: { 'X-Auth-Token' => token },
+             params: { website_token: web_widget.website_token },
+             as: :json
+
+        expect(response).to have_http_status(:forbidden)
+      end
+
       it 'sends transcript email' do
         contact.update(email: 'test@test.com')
         mailer = double
diff --git a/spec/jobs/send_reply_job_spec.rb b/spec/jobs/send_reply_job_spec.rb
index 3f95164b5..32a35d6d4 100644
--- a/spec/jobs/send_reply_job_spec.rb
+++ b/spec/jobs/send_reply_job_spec.rb
@@ -122,5 +122,18 @@ RSpec.describe SendReplyJob do
       message = create(:message, conversation: create(:conversation, inbox: tiktok_channel.inbox))
       expect_mapped_service_to_perform(message, 'Tiktok::SendOnTiktokService')
     end
+
+    it 'marks the message as failed when the inbox is disabled before the queued send runs' do
+      twilio_channel = create(:channel_twilio_sms)
+      message = create(:message, conversation: create(:conversation, inbox: twilio_channel.inbox))
+      twilio_channel.inbox.update!(active: false)
+
+      expect(Twilio::SendOnTwilioService).not_to receive(:new)
+
+      described_class.perform_now(message.id)
+
+      expect(message.reload).to be_failed
+      expect(message.external_error).to eq('This inbox is currently disabled')
+    end
   end
 end
diff --git a/spec/listeners/csat_survey_listener_spec.rb b/spec/listeners/csat_survey_listener_spec.rb
index 0f957dcb4..cc0c44906 100644
--- a/spec/listeners/csat_survey_listener_spec.rb
+++ b/spec/listeners/csat_survey_listener_spec.rb
@@ -52,6 +52,14 @@ describe CsatSurveyListener do
 
         listener.conversation_status_changed(event)
       end
+
+      it 'does not trigger CSAT survey service when the inbox is disabled' do
+        resolved_conversation.inbox.update!(active: false)
+        event = Events::Base.new(event_name, Time.zone.now, conversation: resolved_conversation)
+
+        expect(CsatSurveyService).not_to receive(:new)
+        listener.conversation_status_changed(event)
+      end
     end
 
     context 'when conversation is not resolved' do