From f6b07d094ed69ae72c78130781367970a37d1c79 Mon Sep 17 00:00:00 2001 From: Shivam Mishra Date: Mon, 2 Dec 2024 17:42:50 +0530 Subject: [PATCH] feat: add simple email --- .../message/fixtures/simpleEmail.js | 85 +++++++++++++++++++ 1 file changed, 85 insertions(+) create mode 100644 app/javascript/dashboard/components-next/message/fixtures/simpleEmail.js diff --git a/app/javascript/dashboard/components-next/message/fixtures/simpleEmail.js b/app/javascript/dashboard/components-next/message/fixtures/simpleEmail.js new file mode 100644 index 000000000..c6aaf7694 --- /dev/null +++ b/app/javascript/dashboard/components-next/message/fixtures/simpleEmail.js @@ -0,0 +1,85 @@ +import camelcaseKeys from 'camelcase-keys'; + +export default camelcaseKeys( + [ + { + id: 60716, + content: + "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.\n------------------------------\nKey Updates\n\n 1.\n\n *Integration Status*:\n The initial integration with Chatwoot has been successful. We've tested:\n - API connectivity\n - Multi-channel messaging\n - Real-time chat updates\n 2.\n\n *Upcoming Tasks*:\n - Streamlining notification workflows\n - Enhancing webhook reliability\n - Testing team collaboration features\n\n*Note:*\nDon’t forget to check out the automation capabilities in Chatwoot for\nhandling repetitive queries. It can save a ton of time!\n\n------------------------------\nFeatures We Love\n\nHere’s what stood out so far:\n\n - *Unified Inbox*: All customer conversations in one place.\n - *Customizable Workflows*: Tailored to our team’s unique needs.\n - *Integrations*: Works seamlessly with CRM and Slack.\n\n------------------------------\nAction Items For Next Week:\n\n 1. Implement the webhook for *ticket prioritization*.\n 2. Test *CSAT surveys* post-chat sessions.\n 3. Review *analytics dashboard* insights.\n\n------------------------------\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\nMetric Value Change (%)\nTotal Conversations 350 +25%\nAverage Response Time 3 minutes -15%\nCSAT Score 92% +10%\n------------------------------\nFeedback\n\n*Do let me know if you have additional feedback or ideas to improve our\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\nchanges:*\n\n[image: Chatwoot Dashboard Screenshot]\n------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra", + account_id: 51, + inbox_id: 991, + conversation_id: 46, + message_type: 0, + created_at: 1733141025, + updated_at: '2024-12-02T12:03:45.663Z', + private: false, + status: 'sent', + source_id: + 'CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com', + content_type: 'incoming_email', + content_attributes: { + email: { + bcc: null, + cc: null, + content_type: + 'multipart/alternative; boundary=0000000000009d889e0628477235', + date: '2024-12-02T16:29:39+05:30', + from: ['hey@shivam.dev'], + html_content: { + full: '

Hi Team,

\r\n

I hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.

\r\n
\r\n

Key Updates

\r\n
    \r\n
  1. \r\n

    Integration Status:
    \r\nThe initial integration with Chatwoot has been successful. We've tested:

    \r\n
      \r\n
    • API connectivity
      • \r\n
    • Multi-channel messaging
      • \r\n
    • Real-time chat updates
      • \r\n
    \r\n
    2. \r\n
  2. \r\n

    Upcoming Tasks:

    \r\n
      \r\n
    • Streamlining notification workflows
      • \r\n
    • Enhancing webhook reliability
      • \r\n
    • Testing team collaboration features
      • \r\n
    \r\n
    3. \r\n
\r\n
\r\n

Note:
\r\nDon’t forget to check out the automation capabilities in Chatwoot for handling repetitive queries. It can save a ton of time!

\r\n
\r\n
\r\n

Features We Love

\r\n

Here’s what stood out so far:

\r\n\r\n
\r\n

Action Items

\r\n

For Next Week:

\r\n
    \r\n
  1. Implement the webhook for ticket prioritization.
    2. \r\n
  2. Test CSAT surveys post-chat sessions.
    3. \r\n
  3. Review analytics dashboard insights.
    4. \r\n
\r\n
\r\n

Data Snapshot

\r\n

Here’s a quick overview of our conversation stats this week:

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
MetricValueChange (%)
Total Conversations350+25%
Average Response Time3 minutes-15%
CSAT Score92%+10%
\r\n
\r\n

Feedback

\r\n

Do let me know if you have additional feedback or ideas to improve our workflows. Here’s an image of how our Chatwoot dashboard looks with recent changes:

\r\n

Chatwoot Dashboard Screenshot

\r\n
\r\n

Looking forward to hearing your thoughts!

\r\n

Best regards,
~ Shivam Mishra

\r\n', + reply: + "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.\n\n---------------------------------------------------------------\n\nKey Updates\n\n-\n\nIntegration Status:\nThe initial integration with Chatwoot has been successful. We've tested:\n\n- API connectivity\n- Multi-channel messaging\n- Real-time chat updates\n\n-\n\nUpcoming Tasks:\n\n- Streamlining notification workflows\n- Enhancing webhook reliability\n- Testing team collaboration features\n\n>\n---------------------------------------------------------------\n\nFeatures We Love\n\nHere’s what stood out so far:\n\n- Unified Inbox: All customer conversations in one place.\n- Customizable Workflows: Tailored to our team’s unique needs.\n- Integrations: Works seamlessly with CRM and Slack.\n\n---------------------------------------------------------------\n\nAction Items\n\nFor Next Week:\n\n- Implement the webhook for ticket prioritization.\n- Test CSAT surveys post-chat sessions.\n- Review analytics dashboard insights.\n\n---------------------------------------------------------------\n\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\n\nMetric\tValue\tChange (%)\nTotal Conversations\t350\t+25%\nAverage Response Time\t3 minutes\t-15%\nCSAT Score\t92%\t+10%\n---------------------------------------------------------------\n\nFeedback\n\nDo let me know if you have additional feedback or ideas to improve our workflows. Here’s an image of how our Chatwoot dashboard looks with recent changes:\n\n[Chatwoot Dashboard]\n\n---------------------------------------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra", + quoted: + 'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.', + }, + in_reply_to: null, + message_id: + 'CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com', + multipart: true, + number_of_attachments: 0, + subject: 'Update on Chatwoot Integration and Features', + text_content: { + full: "Hi Team,\r\n\r\nI hope this email finds you well! I wanted to share some updates regarding\r\nour integration with *Chatwoot* and outline some key features we’ve\r\nexplored.\r\n------------------------------\r\nKey Updates\r\n\r\n 1.\r\n\r\n *Integration Status*:\r\n The initial integration with Chatwoot has been successful. We've tested:\r\n - API connectivity\r\n - Multi-channel messaging\r\n - Real-time chat updates\r\n 2.\r\n\r\n *Upcoming Tasks*:\r\n - Streamlining notification workflows\r\n - Enhancing webhook reliability\r\n - Testing team collaboration features\r\n\r\n*Note:*\r\nDon’t forget to check out the automation capabilities in Chatwoot for\r\nhandling repetitive queries. It can save a ton of time!\r\n\r\n------------------------------\r\nFeatures We Love\r\n\r\nHere’s what stood out so far:\r\n\r\n - *Unified Inbox*: All customer conversations in one place.\r\n - *Customizable Workflows*: Tailored to our team’s unique needs.\r\n - *Integrations*: Works seamlessly with CRM and Slack.\r\n\r\n------------------------------\r\nAction Items For Next Week:\r\n\r\n 1. Implement the webhook for *ticket prioritization*.\r\n 2. Test *CSAT surveys* post-chat sessions.\r\n 3. Review *analytics dashboard* insights.\r\n\r\n------------------------------\r\nData Snapshot\r\n\r\nHere’s a quick overview of our conversation stats this week:\r\nMetric Value Change (%)\r\nTotal Conversations 350 +25%\r\nAverage Response Time 3 minutes -15%\r\nCSAT Score 92% +10%\r\n------------------------------\r\nFeedback\r\n\r\n*Do let me know if you have additional feedback or ideas to improve our\r\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\r\nchanges:*\r\n\r\n[image: Chatwoot Dashboard Screenshot]\r\n------------------------------\r\n\r\nLooking forward to hearing your thoughts!\r\n\r\nBest regards,\r\n~ Shivam Mishra\r\n", + reply: + "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.\n------------------------------\nKey Updates\n\n 1.\n\n *Integration Status*:\n The initial integration with Chatwoot has been successful. We've tested:\n - API connectivity\n - Multi-channel messaging\n - Real-time chat updates\n 2.\n\n *Upcoming Tasks*:\n - Streamlining notification workflows\n - Enhancing webhook reliability\n - Testing team collaboration features\n\n*Note:*\nDon’t forget to check out the automation capabilities in Chatwoot for\nhandling repetitive queries. It can save a ton of time!\n\n------------------------------\nFeatures We Love\n\nHere’s what stood out so far:\n\n - *Unified Inbox*: All customer conversations in one place.\n - *Customizable Workflows*: Tailored to our team’s unique needs.\n - *Integrations*: Works seamlessly with CRM and Slack.\n\n------------------------------\nAction Items For Next Week:\n\n 1. Implement the webhook for *ticket prioritization*.\n 2. Test *CSAT surveys* post-chat sessions.\n 3. Review *analytics dashboard* insights.\n\n------------------------------\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\nMetric Value Change (%)\nTotal Conversations 350 +25%\nAverage Response Time 3 minutes -15%\nCSAT Score 92% +10%\n------------------------------\nFeedback\n\n*Do let me know if you have additional feedback or ideas to improve our\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\nchanges:*\n\n[image: Chatwoot Dashboard Screenshot]\n------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra", + quoted: + 'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.', + }, + to: ['shivam@chatwoot.com'], + }, + cc_email: null, + bcc_email: null, + }, + sender_type: 'Contact', + sender_id: 111256, + external_source_ids: {}, + additional_attributes: {}, + processed_message_content: + 'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.', + sentiment: {}, + conversation: { + assignee_id: null, + unread_count: 1, + last_activity_at: 1733141025, + contact_inbox: { + source_id: 'hey@shivam.dev', + }, + }, + sender: { + additional_attributes: { + source_id: + 'email:CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com', + }, + custom_attributes: {}, + email: 'hey@shivam.dev', + id: 111256, + identifier: null, + name: 'Shivam Mishra', + phone_number: null, + thumbnail: '', + type: 'contact', + }, + }, + ], + { deep: true } +);