feat: Redesign conversation card component UI (#12957)

2025-12-01 10:18:14 +05:30
parent a0edf2e6e3
commit f6852c33cb
51 changed files with 1654 additions and 2174 deletions
@@ -3,6 +3,7 @@ import { computed } from 'vue';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useRoute } from 'vue-router';
 import { useI18n } from 'vue-i18n';
+import { useSnakeCase } from 'dashboard/composables/useTransformKeys';

 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import ConversationCard from 'dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue';
@@ -13,11 +14,6 @@ const route = useRoute();
 const conversations = useMapGetter(
  'contactConversations/getAllConversationsByContactId'
 );
-const contactsById = useMapGetter('contacts/getContactById');
-const stateInbox = useMapGetter('inboxes/getInboxById');
-const accountLabels = useMapGetter('labels/getLabels');
-
-const accountLabelsValue = computed(() => accountLabels.value);

 const uiFlags = useMapGetter('contactConversations/getUIFlags');
 const isFetching = computed(() => uiFlags.value.isFetching);
@@ -36,16 +32,17 @@ const contactConversations = computed(() =>
  </div>
  <div
    v-else-if="contactConversations.length > 0"
-    class="px-6 py-4 divide-y divide-n-strong [&>*:hover]:!border-y-transparent [&>*:hover+*]:!border-t-transparent"
+    class="px-6 py-4 divide-y divide-n-weak"
  >
    <ConversationCard
      v-for="conversation in contactConversations"
      :key="conversation.id"
-      :conversation="conversation"
-      :contact="contactsById(conversation.meta.sender.id)"
-      :state-inbox="stateInbox(conversation.inboxId)"
-      :account-labels="accountLabelsValue"
-      class="rounded-none hover:rounded-xl hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3"
+      :chat="useSnakeCase(conversation, { deep: true })"
+      enable-context-menu
+      compact
+      show-assignee
+      :allowed-context-menu-options="['open-new-tab', 'copy-link']"
+      :enable-selection="false"
    />
  </div>
  <p v-else class="px-6 py-10 text-sm leading-6 text-center text-n-slate-11">
@@ -0,0 +1,58 @@
+<script setup>
+import { ref, computed } from 'vue';
+import Avatar from 'next/avatar/Avatar.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+
+const props = defineProps({
+  contact: { type: Object, required: true },
+  selected: { type: Boolean, default: false },
+  enableSelection: { type: Boolean, default: true },
+  hideThumbnail: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['selectConversation']);
+
+const hovered = ref(false);
+
+const onThumbnailHover = () => {
+  hovered.value = !props.hideThumbnail;
+};
+
+const onThumbnailLeave = () => {
+  hovered.value = false;
+};
+
+const selectedModel = computed({
+  get: () => props.selected,
+  set: value => {
+    emit('selectConversation', value);
+  },
+});
+</script>
+
+<template>
+  <div
+    class="relative self-start"
+    @mouseenter="onThumbnailHover"
+    @mouseleave="onThumbnailLeave"
+  >
+    <Avatar
+      v-if="!hideThumbnail"
+      :name="contact.name"
+      :src="contact.thumbnail"
+      :size="24"
+      :status="contact.availability_status"
+      hide-offline-status
+    >
+      <template v-if="enableSelection" #overlay>
+        <div
+          v-if="hovered || selected"
+          class="flex items-center justify-center rounded-md cursor-pointer absolute inset-0 z-10 backdrop-blur-[2px] size-6"
+          @click.stop
+        >
+          <Checkbox v-model="selectedModel" />
+        </div>
+      </template>
+    </Avatar>
+  </div>
+</template>
@@ -0,0 +1,47 @@
+<script setup>
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import MessagePreview from './MessagePreview.vue';
+import VoiceCallStatus from './VoiceCallStatus.vue';
+import UnreadBadge from './UnreadBadge.vue';
+
+defineProps({
+  lastMessage: { type: Object, default: null },
+  voiceCallStatus: { type: String, default: '' },
+  voiceCallDirection: { type: String, default: '' },
+  unreadCount: { type: Number, default: 0 },
+  showExpandedPreview: { type: Boolean, default: false },
+});
+</script>
+
+<template>
+  <div
+    class="grid grid-cols-[1fr_auto] gap-1.5"
+    :class="showExpandedPreview ? 'items-end' : 'items-center'"
+  >
+    <VoiceCallStatus
+      v-if="voiceCallStatus"
+      key="voice-status-row"
+      :status="voiceCallStatus"
+      :direction="voiceCallDirection"
+      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
+    />
+    <MessagePreview
+      v-else-if="lastMessage"
+      key="message-preview"
+      :message="lastMessage"
+      :multi-line="showExpandedPreview"
+      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
+    />
+    <span
+      v-else
+      key="no-messages"
+      class="inline-grid grid-flow-col auto-cols-max items-center gap-1 text-sm font-420"
+      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
+    >
+      <Icon icon="i-lucide-info" class="size-3.5" />
+      {{ $t(`CHAT_LIST.NO_MESSAGES`) }}
+    </span>
+
+    <UnreadBadge :count="unreadCount" :align-bottom="showExpandedPreview" />
+  </div>
+</template>
@@ -0,0 +1,23 @@
+<script setup>
+import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
+
+defineProps({
+  contactName: { type: String, required: true },
+  timestamp: { type: Number, required: true },
+  createdAt: { type: Number, required: true },
+});
+</script>
+
+<template>
+  <div class="grid grid-cols-[1fr_auto] items-center gap-2 h-5">
+    <h4 class="text-sm my-0 capitalize truncate text-n-slate-12 font-medium">
+      {{ contactName }}
+    </h4>
+
+    <TimeAgo
+      :last-activity-timestamp="timestamp"
+      :created-at-timestamp="createdAt"
+      class="font-440 !text-xs shrink-0"
+    />
+  </div>
+</template>
@@ -1,95 +1,167 @@
 <script setup>
-import { ref, computed } from 'vue';
+import { ref, computed, inject, nextTick, useSlots, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useThrottleFn } from '@vueuse/core';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Button from 'dashboard/components-next/button/Button.vue';

 const props = defineProps({
  conversationLabels: {
    type: Array,
    required: true,
  },
-  accountLabels: {
-    type: Array,
-    required: true,
+  disableToggle: {
+    type: Boolean,
+    default: false,
  },
 });

-const WIDTH_CONFIG = Object.freeze({
-  DEFAULT_WIDTH: 80,
-  CHAR_WIDTH: {
-    SHORT: 8, // For labels <= 5 chars
-    LONG: 6, // For labels > 5 chars
-  },
-  BASE_WIDTH: 12, // dot + gap
-  THRESHOLD: 5, // character length threshold
-});
+const slots = useSlots();
+const { t } = useI18n();

-const containerRef = ref(null);
-const maxLabels = ref(1);
+const accountLabels = useMapGetter('labels/getLabels');

 const activeLabels = computed(() => {
-  const labelSet = new Set(props.conversationLabels);
-  return props.accountLabels?.filter(({ title }) => labelSet.has(title));
+  return accountLabels.value.filter(({ title }) =>
+    props.conversationLabels.includes(title)
+  );
 });

-const calculateLabelWidth = ({ title = '' }) => {
-  const charWidth =
-    title.length > WIDTH_CONFIG.THRESHOLD
-      ? WIDTH_CONFIG.CHAR_WIDTH.LONG
-      : WIDTH_CONFIG.CHAR_WIDTH.SHORT;
+const showAllLabels = ref(false);
+const showExpandLabelButton = ref(false);
+const labelPosition = ref(-1);
+const labelContainer = ref(null);

-  return title.length * charWidth + WIDTH_CONFIG.BASE_WIDTH;
-};
-
-const getAverageWidth = labels => {
-  if (!labels.length) return WIDTH_CONFIG.DEFAULT_WIDTH;
-
-  const totalWidth = labels.reduce(
-    (sum, label) => sum + calculateLabelWidth(label),
-    0
-  );
-
-  return totalWidth / labels.length;
-};
-
-const visibleLabels = computed(() =>
-  activeLabels.value?.slice(0, maxLabels.value)
+// Show if there are labels OR if before slot exists
+const showSection = computed(
+  () => activeLabels.value.length > 0 || !!slots.before
 );

-const updateVisibleLabels = () => {
-  if (!containerRef.value) return;
+const computeVisibleLabelPosition = () => {
+  const container = labelContainer.value;
+  if (!container || activeLabels.value.length === 0) {
+    showExpandLabelButton.value = false;
+    return;
+  }

-  const containerWidth = containerRef.value.offsetWidth;
-  const avgWidth = getAverageWidth(activeLabels.value);
+  const labels = container.querySelectorAll('[data-label]');
+  if (labels.length === 0) {
+    showExpandLabelButton.value = false;
+    return;
+  }

-  maxLabels.value = Math.max(1, Math.floor(containerWidth / avgWidth));
+  // Early exit if all labels are visible
+  if (showAllLabels.value) return;
+
+  const beforeSlot = container.querySelector('[data-before-slot]');
+  const beforeSlotWidth = beforeSlot?.offsetWidth ?? 0;
+  const availableWidth = container.clientWidth - 46 - beforeSlotWidth;
+
+  let totalWidth = 0;
+  const labelsArray = Array.from(labels);
+
+  // Find last visible label index using some() - stops early on overflow
+  const overflowIndex = labelsArray.findIndex(label => {
+    totalWidth += label.offsetWidth + 6;
+    return totalWidth > availableWidth;
+  });
+
+  const visibleIndex =
+    overflowIndex === -1 ? labelsArray.length - 1 : overflowIndex - 1;
+
+  labelPosition.value = visibleIndex;
+  showExpandLabelButton.value = visibleIndex < labelsArray.length - 1;
+};
+
+const throttledCalculate = useThrottleFn(computeVisibleLabelPosition, 16);
+
+watch(activeLabels, () => nextTick(throttledCalculate), { immediate: true });
+
+// Recalculate when parent triggers (e.g., tab changes in ChatList)
+// Needed because inbox conversation view shows metadata inside CardLabels, affecting available width
+const recalculateKey = inject('recalculateLabelsKey', null);
+
+if (recalculateKey) {
+  watch(recalculateKey, () => nextTick(throttledCalculate));
+}
+
+const hiddenLabelsCount = computed(() => {
+  if (!showExpandLabelButton.value || showAllLabels.value) return 0;
+  return activeLabels.value.length - labelPosition.value - 1;
+});
+
+const hiddenLabelsTooltip = computed(() => {
+  if (!props.disableToggle || !showExpandLabelButton.value) return '';
+  const hiddenLabels = activeLabels.value.slice(labelPosition.value + 1);
+  return hiddenLabels.map(label => label.title).join(', ');
+});
+
+const tooltipText = computed(() => {
+  if (props.disableToggle && hiddenLabelsTooltip.value) {
+    return hiddenLabelsTooltip.value;
+  }
+  return showAllLabels.value
+    ? t('CONVERSATION.CARD.HIDE_LABELS')
+    : t('CONVERSATION.CARD.SHOW_LABELS');
+});
+
+const onShowLabels = e => {
+  e.stopPropagation();
+  if (props.disableToggle) return;
+  showAllLabels.value = !showAllLabels.value;
+  nextTick(() => computeVisibleLabelPosition());
 };
 </script>

 <template>
  <div
-    ref="containerRef"
-    v-resize="updateVisibleLabels"
-    class="flex items-center gap-2.5 w-full min-w-0 h-6 overflow-hidden"
+    v-if="showSection"
+    ref="labelContainer"
+    v-resize="throttledCalculate"
+    data-labels-container
+    class="flex items-center flex-shrink min-w-0 min-h-6 gap-x-1.5 gap-y-1 [&:not(:has([data-label],[data-before-slot]))]:hidden"
+    :class="{ 'h-auto overflow-visible flex-row flex-wrap': showAllLabels }"
  >
-    <template v-for="(label, index) in visibleLabels" :key="label.id">
-      <div
-        class="flex items-center gap-1.5 min-w-0"
-        :class="[
-          index !== visibleLabels.length - 1
-            ? 'flex-shrink-0 text-ellipsis'
-            : 'flex-shrink',
-        ]"
-      >
-        <div
-          :style="{ backgroundColor: label.color }"
-          class="size-1.5 rounded-full flex-shrink-0"
-        />
-        <span
-          class="text-sm text-n-slate-10 whitespace-nowrap"
-          :class="{ truncate: index === visibleLabels.length - 1 }"
-        >
-          {{ label.title }}
-        </span>
-      </div>
-    </template>
+    <slot name="before" />
+
+    <div
+      v-for="(label, index) in activeLabels"
+      :key="label ? label.id : index"
+      data-label
+      :title="label.description"
+      class="bg-n-button-color px-1.5 h-6 gap-1 rounded-md -outline-offset-1 outline outline-1 outline-n-container inline-flex items-center flex-shrink-0"
+      :class="{
+        'invisible absolute': !showAllLabels && index > labelPosition,
+      }"
+    >
+      <span
+        class="rounded-sm size-1.5 flex-shrink-0"
+        :style="{ background: label.color }"
+      />
+      <span class="font-440 text-xs text-n-slate-12 whitespace-nowrap">
+        {{ label.title }}
+      </span>
+    </div>
+    <Button
+      v-if="showExpandLabelButton"
+      v-tooltip.top="{
+        content: tooltipText,
+        delay: { show: 1000, hide: 0 },
+      }"
+      :label="
+        !showAllLabels && hiddenLabelsCount > 0 ? `+${hiddenLabelsCount}` : ''
+      "
+      xs
+      slate
+      :no-animation="disableToggle"
+      :icon="
+        !showAllLabels && hiddenLabelsCount > 0 ? '' : 'i-lucide-chevron-left'
+      "
+      class="!py-0 !px-1.5 flex-shrink-0 !rounded-md !bg-n-button-color -outline-offset-1"
+      :class="{ 'cursor-default': disableToggle }"
+      @click="onShowLabels"
+    />
  </div>
+  <template v-else />
 </template>
@@ -1,67 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
-
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-
-const props = defineProps({
-  conversation: {
-    type: Object,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-
-const { getPlainText } = useMessageFormatter();
-
-const lastNonActivityMessageContent = computed(() => {
-  const { lastNonActivityMessage = {}, customAttributes = {} } =
-    props.conversation;
-  const { email: { subject } = {} } = customAttributes;
-  return getPlainText(
-    subject || lastNonActivityMessage?.content || t('CHAT_LIST.NO_CONTENT')
-  );
-});
-
-const assignee = computed(() => {
-  const { meta: { assignee: agent = {} } = {} } = props.conversation;
-  return {
-    name: agent.name ?? agent.availableName,
-    thumbnail: agent.thumbnail,
-    status: agent.availabilityStatus,
-  };
-});
-
-const unreadMessagesCount = computed(() => {
-  const { unreadCount } = props.conversation;
-  return unreadCount;
-});
-</script>
-
-<template>
-  <div class="flex items-end w-full gap-2 pb-1">
-    <p class="w-full mb-0 text-sm leading-7 text-n-slate-12 line-clamp-2">
-      {{ lastNonActivityMessageContent }}
-    </p>
-    <div class="flex items-center flex-shrink-0 gap-2 pb-2">
-      <Avatar
-        v-if="assignee.name"
-        :name="assignee.name"
-        :src="assignee.thumbnail"
-        :size="20"
-        :status="assignee.status"
-        rounded-full
-      />
-      <div
-        v-if="unreadMessagesCount > 0"
-        class="inline-flex items-center justify-center rounded-full size-5 bg-n-brand"
-      >
-        <span class="text-xs font-semibold text-white">
-          {{ unreadMessagesCount }}
-        </span>
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,108 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
-
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import CardLabels from 'dashboard/components-next/Conversation/ConversationCard/CardLabels.vue';
-import SLACardLabel from 'dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue';
-
-const props = defineProps({
-  conversation: {
-    type: Object,
-    required: true,
-  },
-  accountLabels: {
-    type: Array,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-
-const slaCardLabelRef = ref(null);
-
-const { getPlainText } = useMessageFormatter();
-
-const lastNonActivityMessageContent = computed(() => {
-  const { lastNonActivityMessage = {}, customAttributes = {} } =
-    props.conversation;
-  const { email: { subject } = {} } = customAttributes;
-  return getPlainText(
-    subject || lastNonActivityMessage?.content || t('CHAT_LIST.NO_CONTENT')
-  );
-});
-
-const assignee = computed(() => {
-  const { meta: { assignee: agent = {} } = {} } = props.conversation;
-  return {
-    name: agent.name ?? agent.availableName,
-    thumbnail: agent.thumbnail,
-    status: agent.availabilityStatus,
-  };
-});
-
-const unreadMessagesCount = computed(() => {
-  const { unreadCount } = props.conversation;
-  return unreadCount;
-});
-
-const hasSlaThreshold = computed(() => {
-  return (
-    slaCardLabelRef.value?.hasSlaThreshold && props.conversation?.slaPolicyId
-  );
-});
-
-defineExpose({
-  hasSlaThreshold,
-});
-</script>
-
-<template>
-  <div class="flex flex-col w-full gap-1">
-    <div class="flex items-center justify-between w-full gap-2 py-1 h-7">
-      <p class="mb-0 text-sm leading-7 text-n-slate-12 line-clamp-1">
-        {{ lastNonActivityMessageContent }}
-      </p>
-
-      <div
-        v-if="unreadMessagesCount > 0"
-        class="inline-flex items-center justify-center flex-shrink-0 rounded-full size-5 bg-n-brand"
-      >
-        <span class="text-xs font-semibold text-white">
-          {{ unreadMessagesCount }}
-        </span>
-      </div>
-    </div>
-
-    <div
-      class="grid items-center gap-2.5 h-7"
-      :class="
-        hasSlaThreshold
-          ? 'grid-cols-[auto_auto_1fr_20px]'
-          : 'grid-cols-[1fr_20px]'
-      "
-    >
-      <SLACardLabel
-        v-show="hasSlaThreshold"
-        ref="slaCardLabelRef"
-        :conversation="conversation"
-      />
-      <div v-if="hasSlaThreshold" class="w-px h-3 bg-n-slate-4" />
-      <div class="overflow-hidden">
-        <CardLabels
-          :conversation-labels="conversation.labels"
-          :account-labels="accountLabels"
-        />
-      </div>
-      <Avatar
-        v-if="assignee.name"
-        :name="assignee.name"
-        :src="assignee.thumbnail"
-        :size="20"
-        :status="assignee.status"
-        rounded-full
-      />
-    </div>
-  </div>
-</template>
@@ -0,0 +1,108 @@
+<script setup>
+import { computed, useTemplateRef } from 'vue';
+import Avatar from 'next/avatar/Avatar.vue';
+import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
+import CardPriorityIcon from './CardPriorityIcon.vue';
+import CardStatusIcon from './CardStatusIcon.vue';
+import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
+
+const props = defineProps({
+  chat: { type: Object, required: true },
+  inbox: { type: Object, required: true },
+  showInboxName: { type: Boolean, default: false },
+  showAssignee: { type: Boolean, default: false },
+  assignee: { type: Object, default: () => ({}) },
+  inline: { type: Boolean, default: false },
+  isLabelsEmpty: { type: Boolean, default: false },
+});
+
+const slaCardLabel = useTemplateRef('slaCardLabel');
+
+const hasSlaPolicyId = computed(
+  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
+);
+
+const showSection = computed(() => {
+  if (props.inline) {
+    return (
+      hasSlaPolicyId.value ||
+      props.chat.priority ||
+      (props.showAssignee && props.assignee.name)
+    );
+  }
+  return (
+    props.showInboxName ||
+    (props.showAssignee && props.assignee.name) ||
+    props.chat.priority ||
+    props.chat.status ||
+    hasSlaPolicyId.value
+  );
+});
+</script>
+
+<template>
+  <!-- Full meta section (when not inline) -->
+  <div
+    v-if="showSection && !inline"
+    class="flex items-center justify-between min-w-0 gap-8 h-6 mb-1"
+  >
+    <div class="flex-1 min-w-0 flex items-center gap-0.5">
+      <InboxName v-if="showInboxName" :inbox="inbox" class="min-w-0" />
+      <div
+        v-if="showInboxName && hasSlaPolicyId"
+        class="rounded-lg h-3 w-px bg-n-strong mx-1"
+      />
+      <SLACardLabel v-if="hasSlaPolicyId" ref="slaCardLabel" :chat="chat" />
+    </div>
+    <div class="flex items-center gap-1.5 flex-shrink-0">
+      <CardPriorityIcon
+        v-if="chat.priority"
+        :priority="chat.priority"
+        class="flex-shrink-0"
+      />
+      <Avatar
+        v-if="showAssignee && assignee.name"
+        v-tooltip.top="{
+          content: assignee.name,
+          delay: { show: 500, hide: 0 },
+        }"
+        :name="assignee.name"
+        :src="assignee.thumbnail"
+        :size="14"
+        :status="assignee.availability_status"
+        hide-offline-status
+        rounded-full
+      />
+      <CardStatusIcon v-if="chat.status" :status="chat.status" />
+    </div>
+  </div>
+
+  <!-- Inline meta section (compact mode for cases in inbox and label filter view) -->
+  <div
+    v-else-if="showSection && inline"
+    data-before-slot
+    class="flex items-center gap-1.5 flex-shrink-0"
+  >
+    <div class="flex items-center gap-1.5">
+      <CardPriorityIcon
+        v-if="chat.priority"
+        :priority="chat.priority"
+        class="flex-shrink-0"
+      />
+      <Avatar
+        v-if="showAssignee && assignee.name"
+        v-tooltip.top="assignee.name"
+        :name="assignee.name"
+        :src="assignee.thumbnail"
+        :size="14"
+        :status="assignee.availability_status"
+        hide-offline-status
+        rounded-full
+      />
+      <CardStatusIcon v-if="chat.status" :status="chat.status" />
+    </div>
+    <div v-if="hasSlaPolicyId" class="rounded-lg h-2 w-px bg-n-strong mx-0.5" />
+    <SLACardLabel v-if="hasSlaPolicyId" ref="slaCardLabel" :chat="chat" />
+    <div v-if="!isLabelsEmpty" class="rounded-lg h-2 w-px bg-n-strong mx-0.5" />
+  </div>
+</template>
@@ -1,207 +1,42 @@
 <script setup>
+import { computed } from 'vue';
 import { CONVERSATION_PRIORITY } from 'shared/constants/messages';

-defineProps({
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
  priority: {
    type: String,
    default: '',
  },
+  showEmpty: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const icons = {
+  [CONVERSATION_PRIORITY.URGENT]: 'i-woot-priority-urgent',
+  [CONVERSATION_PRIORITY.HIGH]: 'i-woot-priority-high',
+  [CONVERSATION_PRIORITY.MEDIUM]: 'i-woot-priority-medium',
+  [CONVERSATION_PRIORITY.LOW]: 'i-woot-priority-low',
+};
+
+const iconName = computed(() => {
+  if (props.priority && icons[props.priority]) {
+    return icons[props.priority];
+  }
+  return props.showEmpty ? 'i-woot-priority-empty' : '';
 });
 </script>

-<!-- eslint-disable vue/no-static-inline-styles -->
 <template>
-  <div class="inline-flex items-center justify-center rounded-md">
-    <!-- Low Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.LOW"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-      </g>
-    </svg>
-
-    <!-- Medium Priority  -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.MEDIUM"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-      </g>
-    </svg>
-
-    <!-- High Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.HIGH"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-      </g>
-    </svg>
-
-    <!-- Urgent Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.URGENT"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-      </g>
-    </svg>
-  </div>
+  <Icon
+    v-tooltip.top="{
+      content: priority,
+      delay: { show: 500, hide: 0 },
+    }"
+    :icon="iconName"
+    class="size-4 text-n-slate-5"
+  />
 </template>
@@ -0,0 +1,42 @@
+<script setup>
+import { computed } from 'vue';
+import { CONVERSATION_STATUS } from 'shared/constants/messages';
+
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  status: {
+    type: String,
+    default: '',
+  },
+  showEmpty: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const icons = {
+  [CONVERSATION_STATUS.OPEN]: 'i-woot-status-open',
+  [CONVERSATION_STATUS.RESOLVED]: 'i-woot-status-resolved',
+  [CONVERSATION_STATUS.PENDING]: 'i-woot-status-pending',
+  [CONVERSATION_STATUS.SNOOZED]: 'i-woot-status-snoozed',
+};
+
+const iconName = computed(() => {
+  if (props.status && icons[props.status]) {
+    return icons[props.status];
+  }
+  return props.showEmpty ? 'i-woot-status-empty' : '';
+});
+</script>
+
+<template>
+  <Icon
+    v-tooltip.top="{
+      content: status,
+      delay: { show: 500, hide: 0 },
+    }"
+    :icon="iconName"
+    class="size-4"
+  />
+</template>
@@ -1,477 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import ConversationCard from './ConversationCard.vue';
-
-// Base conversation object
-const conversationWithoutMeta = {
-  meta: {
-    sender: {
-      additionalAttributes: {},
-      availabilityStatus: 'offline',
-      email: 'candice@chatwoot.com',
-      id: 29,
-      name: 'Candice Matherson',
-      phone_number: '+918585858585',
-      identifier: null,
-      thumbnail: '',
-      customAttributes: {
-        linkContact: 'https://apple.com',
-        listContact: 'Not spam',
-        textContact: 'hey',
-        checkboxContact: true,
-      },
-      last_activity_at: 1712127410,
-      created_at: 1712127389,
-    },
-    channel: 'Channel::Email',
-    assignee: {
-      id: 1,
-      accountId: 2,
-      availabilityStatus: 'online',
-      autoOffline: false,
-      confirmed: true,
-      email: 'sivin@chatwoot.com',
-      availableName: 'Sivin',
-      name: 'Sivin',
-      role: 'administrator',
-      thumbnail: '',
-      customRoleId: null,
-    },
-    hmacVerified: false,
-  },
-  id: 38,
-  messages: [
-    {
-      id: 3597,
-      content: 'Sivin set the priority to low',
-      accountId: 2,
-      inboxId: 7,
-      conversationId: 38,
-      messageType: 2,
-      createdAt: 1730885168,
-      updatedAt: '2024-11-06T09:26:08.565Z',
-      private: false,
-      status: 'sent',
-      source_id: null,
-      contentType: 'text',
-      contentAttributes: {},
-      senderType: null,
-      senderId: null,
-      externalSourceIds: {},
-      additionalAttributes: {},
-      processedMessageContent: 'Sivin set the priority to low',
-      sentiment: {},
-      conversation: {
-        assigneeId: 1,
-        unreadCount: 0,
-        lastActivityAt: 1730885168,
-        contactInbox: {
-          sourceId: 'candice@chatwoot.com',
-        },
-      },
-    },
-  ],
-  accountId: 2,
-  uuid: '21bd8638-a711-4080-b4ac-7fda1bc71837',
-  additionalAttributes: {
-    mail_subject: 'Test email',
-  },
-  agentLastSeenAt: 0,
-  assigneeLastSeenAt: 0,
-  canReply: true,
-  contactLastSeenAt: 0,
-  customAttributes: {},
-  inboxId: 7,
-  labels: [],
-  status: 'open',
-  createdAt: 1730836533,
-  timestamp: 1730885168,
-  firstReplyCreatedAt: 1730836533,
-  unreadCount: 0,
-  lastNonActivityMessage: {
-    id: 3591,
-    content:
-      'Hello, I bought some paper but they did not come with the indices as we had assumed. Was there a change in the product line?',
-    account_id: 2,
-    inbox_id: 7,
-    conversation_id: 38,
-    message_type: 1,
-    created_at: 1730836533,
-    updated_at: '2024-11-05T19:55:37.158Z',
-    private: false,
-    status: 'sent',
-    source_id:
-      'conversation/21bd8638-a711-4080-b4ac-7fda1bc71837/messages/3591@paperlayer.test',
-    content_type: 'text',
-    content_attributes: {
-      cc_emails: ['test@gmail.com'],
-      bcc_emails: [],
-      to_emails: [],
-    },
-    sender_type: 'User',
-    sender_id: 1,
-    external_source_ids: {},
-    additional_attributes: {},
-    processed_message_content:
-      'Hello, I bought some paper but they did not come with the indices as we had assumed. Was there a change in the product line?',
-    sentiment: {},
-    conversation: {
-      assignee_id: 1,
-      unread_count: 0,
-      last_activity_at: 1730885168,
-      contact_inbox: {
-        source_id: 'candice@chatwoot.com',
-      },
-    },
-    sender: {
-      id: 1,
-      name: 'Sivin',
-      available_name: 'Sivin',
-      avatar_url: '',
-      type: 'user',
-      availability_status: 'online',
-      thumbnail: '',
-    },
-  },
-  lastActivityAt: 1730885168,
-  priority: 'low',
-  waitingSince: 0,
-  slaPolicyId: null,
-  slaEvents: [],
-};
-
-const conversationWithMeta = {
-  meta: {
-    sender: {
-      additionalAttributes: {},
-      availabilityStatus: 'offline',
-      email: 'willy@chatwoot.com',
-      id: 29,
-      name: 'Willy Castelot',
-      phoneNumber: '+918585858585',
-      identifier: null,
-      thumbnail: '',
-      customAttributes: {
-        linkContact: 'https://apple.com',
-        listContact: 'Not spam',
-        textContact: 'hey',
-        checkboxContact: true,
-      },
-      lastActivityAt: 1712127410,
-      createdAt: 1712127389,
-    },
-    channel: 'Channel::Email',
-    assignee: {
-      id: 1,
-      accountId: 2,
-      availabilityStatus: 'online',
-      autoOffline: false,
-      confirmed: true,
-      email: 'sivin@chatwoot.com',
-      availableName: 'Sivin',
-      name: 'Sivin',
-      role: 'administrator',
-      thumbnail: '',
-      customRoleId: null,
-    },
-    hmacVerified: false,
-  },
-  id: 37,
-  messages: [
-    {
-      id: 3599,
-      content:
-        'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
-      accountId: 2,
-      inboxId: 7,
-      conversationId: 37,
-      messageType: 1,
-      createdAt: 1730885428,
-      updatedAt: '2024-11-06T09:30:30.619Z',
-      private: false,
-      status: 'sent',
-      sourceId:
-        'conversation/53df668d-329d-420e-8fe9-980cb0e4d63c/messages/3599@paperlayer.test',
-      contentType: 'text',
-      contentAttributes: {
-        ccEmails: [],
-        bccEmails: [],
-        toEmails: [],
-      },
-      sender_type: 'User',
-      senderId: 1,
-      externalSourceIds: {},
-      additionalAttributes: {},
-      processedMessageContent:
-        'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
-      sentiment: {},
-      conversation: {
-        assignee_id: 1,
-        unread_count: 0,
-        last_activity_at: 1730885428,
-        contact_inbox: {
-          source_id: 'candice@chatwoot.com',
-        },
-      },
-      sender: {
-        id: 1,
-        name: 'Sivin',
-        availableName: 'Sivin',
-        avatarUrl: '',
-        type: 'user',
-        availabilityStatus: 'online',
-        thumbnail: '',
-      },
-    },
-  ],
-  accountId: 2,
-  uuid: '53df668d-329d-420e-8fe9-980cb0e4d63c',
-  additionalAttributes: {
-    mail_subject: 'we',
-  },
-  agentLastSeenAt: 1730885428,
-  assigneeLastSeenAt: 1730885428,
-  canReply: true,
-  contactLastSeenAt: 0,
-  customAttributes: {},
-  inboxId: 7,
-  labels: [
-    'billing',
-    'delivery',
-    'lead',
-    'premium-customer',
-    'software',
-    'ops-handover',
-  ],
-  muted: false,
-  snoozedUntil: null,
-  status: 'open',
-  createdAt: 1722487645,
-  timestamp: 1730885428,
-  firstReplyCreatedAt: 1722487645,
-  unreadCount: 0,
-  lastNonActivityMessage: {
-    id: 3599,
-    content:
-      'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
-    account_id: 2,
-    inbox_id: 7,
-    conversation_id: 37,
-    message_type: 1,
-    created_at: 1730885428,
-    updated_at: '2024-11-06T09:30:30.619Z',
-    private: false,
-    status: 'sent',
-    source_id:
-      'conversation/53df668d-329d-420e-8fe9-980cb0e4d63c/messages/3599@paperlayer.test',
-    content_type: 'text',
-    content_attributes: {
-      cc_emails: [],
-      bcc_emails: [],
-      to_emails: [],
-    },
-    sender_type: 'User',
-    sender_id: 1,
-    external_source_ids: {},
-    additional_attributes: {},
-    processed_message_content:
-      'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
-    sentiment: {},
-    conversation: {
-      assignee_id: 1,
-      unread_count: 2,
-      last_activity_at: 1730885428,
-      contact_inbox: {
-        source_id: 'willy@chatwoot.com',
-      },
-    },
-    sender: {
-      id: 1,
-      name: 'Sivin',
-      available_name: 'Sivin',
-      avatar_url: '',
-      type: 'user',
-      availability_status: 'online',
-      thumbnail: '',
-    },
-  },
-  lastActivityAt: 1730885428,
-  priority: 'urgent',
-  waitingSince: 1730885428,
-  slaPolicyId: 3,
-  appliedSla: {
-    id: 4,
-    sla_id: 3,
-    sla_status: 'active_with_misses',
-    created_at: 1712127410,
-    updated_at: 1712127545,
-    sla_description:
-      'Premium Service Level Agreements (SLAs) are contracts that define clear expectations ',
-    sla_name: 'Premium SLA',
-    sla_first_response_time_threshold: 120,
-    sla_next_response_time_threshold: 180,
-    sla_only_during_business_hours: false,
-    sla_resolution_time_threshold: 360,
-  },
-  slaEvents: [
-    {
-      id: 8,
-      event_type: 'frt',
-      meta: {},
-      updated_at: 1712127545,
-      created_at: 1712127545,
-    },
-    {
-      id: 9,
-      event_type: 'rt',
-      meta: {},
-      updated_at: 1712127790,
-      created_at: 1712127790,
-    },
-  ],
-};
-
-const contactForConversationWithoutMeta = computed(() => ({
-  availabilityStatus: null,
-  email: 'candice@chatwoot.com',
-  id: 29,
-  name: 'Candice Matherson',
-  phoneNumber: '+918585858585',
-  identifier: null,
-  thumbnail: 'https://api.dicebear.com/9.x/dylan/svg?seed=George',
-  customAttributes: {},
-  last_activity_at: 1712127410,
-  createdAt: 1712127389,
-  contactInboxes: [],
-}));
-
-const contactForConversationWithMeta = computed(() => ({
-  availabilityStatus: null,
-  email: 'willy@chatwoot.com',
-  id: 29,
-  name: 'Willy Castelot',
-  phoneNumber: '+918585858585',
-  identifier: null,
-  thumbnail: 'https://api.dicebear.com/9.x/dylan/svg?seed=Liam',
-  customAttributes: {},
-  lastActivityAt: 1712127410,
-  createdAt: 1712127389,
-  contactInboxes: [],
-}));
-
-const webWidgetInbox = computed(() => ({
-  phone_number: '+918585858585',
-  channel_type: 'Channel::WebWidget',
-}));
-
-const accountLabels = computed(() => [
-  {
-    id: 1,
-    title: 'billing',
-    description: 'Label is used for tagging billing related conversations',
-    color: '#28AD21',
-    show_on_sidebar: true,
-  },
-  {
-    id: 3,
-    title: 'delivery',
-    description: null,
-    color: '#A2FDD5',
-    show_on_sidebar: true,
-  },
-  {
-    id: 6,
-    title: 'lead',
-    description: null,
-    color: '#F161C8',
-    show_on_sidebar: true,
-  },
-  {
-    id: 4,
-    title: 'ops-handover',
-    description: null,
-    color: '#A53326',
-    show_on_sidebar: true,
-  },
-  {
-    id: 5,
-    title: 'premium-customer',
-    description: null,
-    color: '#6FD4EF',
-    show_on_sidebar: true,
-  },
-  {
-    id: 2,
-    title: 'software',
-    description: null,
-    color: '#8F6EF2',
-    show_on_sidebar: true,
-  },
-]);
-</script>
-
-<template>
-  <Story
-    title="Components/ConversationCard"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Conversation without meta">
-      <div class="flex flex-col">
-        <ConversationCard
-          :key="conversationWithoutMeta.id"
-          :conversation="conversationWithoutMeta"
-          :contact="contactForConversationWithoutMeta"
-          :state-inbox="webWidgetInbox"
-          :account-labels="accountLabels"
-          class="hover:bg-n-alpha-1"
-        />
-      </div>
-    </Variant>
-    <Variant title="Conversation with meta (SLA, Labels)">
-      <div class="flex flex-col">
-        <ConversationCard
-          :key="conversationWithMeta.id"
-          :conversation="{
-            ...conversationWithMeta,
-            priority: 'medium',
-          }"
-          :contact="contactForConversationWithMeta"
-          :state-inbox="webWidgetInbox"
-          :account-labels="accountLabels"
-          class="hover:bg-n-alpha-1"
-        />
-      </div>
-    </Variant>
-    <Variant title="Conversation without meta (Unread count)">
-      <div class="flex flex-col">
-        <ConversationCard
-          :key="conversationWithoutMeta.id"
-          :conversation="{
-            ...conversationWithoutMeta,
-            unreadCount: 2,
-            priority: 'high',
-          }"
-          :contact="contactForConversationWithoutMeta"
-          :state-inbox="webWidgetInbox"
-          :account-labels="accountLabels"
-          class="hover:bg-n-alpha-1"
-        />
-      </div>
-    </Variant>
-    <Variant title="Conversation with meta (SLA, Labels, Unread count)">
-      <div class="flex flex-col">
-        <ConversationCard
-          :key="conversationWithMeta.id"
-          :conversation="{
-            ...conversationWithMeta,
-            unreadCount: 2,
-          }"
-          :contact="contactForConversationWithMeta"
-          :state-inbox="webWidgetInbox"
-          :account-labels="accountLabels"
-          class="hover:bg-n-alpha-1"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,133 +1,243 @@
 <script setup>
 import { computed, ref } from 'vue';
-import { getInboxIconByType } from 'dashboard/helper/inbox';
-import { useRouter, useRoute } from 'vue-router';
-import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper.js';
-import { dynamicTime, shortTimestamp } from 'shared/helpers/timeHelper';
-
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import CardMessagePreview from './CardMessagePreview.vue';
-import CardMessagePreviewWithMeta from './CardMessagePreviewWithMeta.vue';
-import CardPriorityIcon from './CardPriorityIcon.vue';
+import { useRouter } from 'vue-router';
+import { useBreakpoints } from '@vueuse/core';
+import { useMapGetter } from 'dashboard/composables/store';
+import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
+import wootConstants from 'dashboard/constants/globals';
+import ContextMenu from 'dashboard/components/ui/ContextMenu.vue';
+import ConversationContextMenu from 'dashboard/components/widgets/conversation/contextMenu/Index.vue';
+import ConversationCardExpanded from './ConversationCardExpanded.vue';
+import ConversationCardCompact from './ConversationCardCompact.vue';

 const props = defineProps({
-  conversation: {
-    type: Object,
-    required: true,
-  },
-  contact: {
-    type: Object,
-    required: true,
-  },
-  stateInbox: {
-    type: Object,
-    required: true,
-  },
-  accountLabels: {
-    type: Array,
-    required: true,
-  },
+  activeLabel: { type: String, default: '' },
+  chat: { type: Object, default: () => ({}) },
+  hideThumbnail: { type: Boolean, default: false },
+  teamId: { type: [String, Number], default: 0 },
+  foldersId: { type: [String, Number], default: 0 },
+  showAssignee: { type: Boolean, default: false },
+  conversationType: { type: String, default: '' },
+  selected: { type: Boolean, default: false },
+  compact: { type: Boolean, default: false },
+  enableContextMenu: { type: Boolean, default: false },
+  allowedContextMenuOptions: { type: Array, default: () => [] },
+  enableSelection: { type: Boolean, default: true },
+  isExpandedLayout: { type: Boolean, default: false },
+  isPreviousConversations: { type: Boolean, default: false },
 });

+const emit = defineEmits([
+  'contextMenuToggle',
+  'assignAgent',
+  'assignLabel',
+  'assignTeam',
+  'markAsUnread',
+  'markAsRead',
+  'assignPriority',
+  'updateConversationStatus',
+  'deleteConversation',
+  'selectConversation',
+  'deSelectConversation',
+]);
+
 const router = useRouter();
-const route = useRoute();

-const cardMessagePreviewWithMetaRef = ref(null);
+const breakpoints = useBreakpoints({
+  lg: wootConstants.LARGE_SCREEN_BREAKPOINT,
+});
+const isLargeScreen = breakpoints.greaterOrEqual('lg');

-const currentContact = computed(() => props.contact);
+// Show expanded only when: isExpandedLayout=true AND screen >= 1024px
+const showExpanded = computed(() => {
+  return props.isExpandedLayout && isLargeScreen.value;
+});

-const currentContactName = computed(() => currentContact.value?.name);
-const currentContactThumbnail = computed(() => currentContact.value?.thumbnail);
-const currentContactStatus = computed(
-  () => currentContact.value?.availabilityStatus
+const showContextMenu = ref(false);
+const contextMenu = ref({ x: null, y: null });
+
+const currentChat = useMapGetter('getSelectedChat');
+const inboxesList = useMapGetter('inboxes/getInboxes');
+const activeInbox = useMapGetter('getSelectedInbox');
+const accountId = useMapGetter('getCurrentAccountId');
+const contactGetter = useMapGetter('contacts/getContact');
+const inboxGetter = useMapGetter('inboxes/getInbox');
+
+const chatMetadata = computed(() => props.chat.meta || {});
+const assignee = computed(() => chatMetadata.value.assignee || {});
+const senderId = computed(() => chatMetadata.value.sender?.id);
+const currentContact = computed(() =>
+  senderId.value ? contactGetter.value(senderId.value) : {}
 );
+const hasActiveInbox = computed(() => activeInbox.value);

-const inbox = computed(() => props.stateInbox);
-
-const inboxName = computed(() => inbox.value?.name);
-
-const inboxIcon = computed(() => {
-  const { channelType, medium } = inbox.value;
-  return getInboxIconByType(channelType, medium);
+const isActiveChat = computed(() => currentChat.value.id === props.chat.id);
+const inbox = computed(() => {
+  const inboxId = props.chat.inbox_id;
+  return inboxId ? inboxGetter.value(inboxId) : {};
 });

-const lastActivityAt = computed(() => {
-  const timestamp = props.conversation?.timestamp;
-  return timestamp ? shortTimestamp(dynamicTime(timestamp)) : '';
-});
+const showInboxName = computed(() => inboxesList.value.length > 1);

-const showMessagePreviewWithoutMeta = computed(() => {
-  const { labels = [] } = props.conversation;
-  return (
-    !cardMessagePreviewWithMetaRef.value?.hasSlaThreshold && labels.length === 0
+const conversationPath = computed(() => {
+  return frontendURL(
+    conversationUrl({
+      accountId: accountId.value,
+      activeInbox: activeInbox.value,
+      id: props.chat.id,
+      label: props.activeLabel,
+      teamId: props.teamId,
+      conversationType: props.conversationType,
+      foldersId: props.foldersId,
+    })
  );
 });

 const onCardClick = e => {
-  const path = frontendURL(
-    conversationUrl({
-      accountId: route.params.accountId,
-      id: props.conversation.id,
-    })
-  );
+  const path = conversationPath.value;
+  if (!path) return;

  if (e.metaKey || e.ctrlKey) {
+    e.preventDefault();
    window.open(
-      window.chatwootConfig.hostURL + path,
+      `${window.chatwootConfig.hostURL}${path}`,
      '_blank',
-      'noopener noreferrer nofollow'
+      'noopener,noreferrer'
    );
    return;
  }
+
+  if (isActiveChat.value) return;
  router.push({ path });
 };
+
+const onSelectConversation = checked => {
+  if (checked) {
+    emit('selectConversation', props.chat.id, inbox.value.id);
+  } else {
+    emit('deSelectConversation', props.chat.id, inbox.value.id);
+  }
+};
+
+const openContextMenu = e => {
+  if (!props.enableContextMenu) return;
+  e.preventDefault();
+  emit('contextMenuToggle', true);
+  contextMenu.value.x = e.pageX || e.clientX;
+  contextMenu.value.y = e.pageY || e.clientY;
+  showContextMenu.value = true;
+};
+
+const closeContextMenu = () => {
+  emit('contextMenuToggle', false);
+  showContextMenu.value = false;
+  contextMenu.value.x = null;
+  contextMenu.value.y = null;
+};
+
+const onUpdateConversation = (status, snoozedUntil) => {
+  closeContextMenu();
+  emit('updateConversationStatus', props.chat.id, status, snoozedUntil);
+};
+
+const onAssignAgent = agent => {
+  emit('assignAgent', agent, [props.chat.id]);
+  closeContextMenu();
+};
+
+const onAssignLabel = label => {
+  emit('assignLabel', [label.title], [props.chat.id]);
+  closeContextMenu();
+};
+
+const onAssignTeam = team => {
+  emit('assignTeam', team, props.chat.id);
+  closeContextMenu();
+};
+
+const markAsUnread = () => {
+  emit('markAsUnread', props.chat.id);
+  closeContextMenu();
+};
+
+const markAsRead = () => {
+  emit('markAsRead', props.chat.id);
+  closeContextMenu();
+};
+
+const assignPriority = priority => {
+  emit('assignPriority', priority, props.chat.id);
+  closeContextMenu();
+};
+
+const deleteConversation = () => {
+  emit('deleteConversation', props.chat.id);
+  closeContextMenu();
+};
 </script>

 <template>
-  <div
-    role="button"
-    class="flex w-full gap-3 px-3 py-4 transition-all duration-300 ease-in-out cursor-pointer"
+  <!-- Expanded: Only when isExpandedLayout=true AND screen >= 1024px -->
+  <ConversationCardExpanded
+    v-if="showExpanded"
+    :chat="chat"
+    :current-contact="currentContact"
+    :assignee="assignee"
+    :inbox="inbox"
+    :selected="selected"
+    :is-active-chat="isActiveChat"
+    :show-assignee="showAssignee"
+    :show-inbox-name="showInboxName"
+    :is-inbox-view="hasActiveInbox && !isPreviousConversations"
+    @select-conversation="onSelectConversation"
+    @de-select-conversation="onSelectConversation"
    @click="onCardClick"
+    @contextmenu="openContextMenu"
+  />
+
+  <!-- Compact: All other cases (mobile OR isExpandedLayout=false) -->
+  <ConversationCardCompact
+    v-else
+    :chat="chat"
+    :current-contact="currentContact"
+    :assignee="assignee"
+    :inbox="inbox"
+    :selected="selected"
+    :is-active-chat="isActiveChat"
+    :compact="compact"
+    :show-assignee="showAssignee"
+    :show-inbox-name="showInboxName"
+    :hide-thumbnail="hideThumbnail"
+    :enable-selection="enableSelection"
+    :is-inbox-view="hasActiveInbox && !isPreviousConversations"
+    @select-conversation="onSelectConversation"
+    @click="onCardClick"
+    @contextmenu="openContextMenu"
+  />
+
+  <ContextMenu
+    v-if="showContextMenu"
+    :x="contextMenu.x"
+    :y="contextMenu.y"
+    @close="closeContextMenu"
  >
-    <Avatar
-      :name="currentContactName"
-      :src="currentContactThumbnail"
-      :size="24"
-      :status="currentContactStatus"
-      rounded-full
+    <ConversationContextMenu
+      :status="chat.status"
+      :inbox-id="inbox.id"
+      :priority="chat.priority"
+      :chat-id="chat.id"
+      :has-unread-messages="chat.unread_count > 0"
+      :conversation-url="conversationPath"
+      :allowed-options="allowedContextMenuOptions"
+      @update-conversation="onUpdateConversation"
+      @assign-agent="onAssignAgent"
+      @assign-label="onAssignLabel"
+      @assign-team="onAssignTeam"
+      @mark-as-unread="markAsUnread"
+      @mark-as-read="markAsRead"
+      @assign-priority="assignPriority"
+      @delete-conversation="deleteConversation"
+      @close="closeContextMenu"
    />
-    <div class="flex flex-col w-full gap-1 min-w-0">
-      <div class="flex items-center justify-between h-6 gap-2">
-        <h4 class="text-base font-medium truncate text-n-slate-12">
-          {{ currentContactName }}
-        </h4>
-        <div class="flex items-center gap-2">
-          <CardPriorityIcon :priority="conversation.priority || null" />
-          <div
-            v-tooltip.left="inboxName"
-            class="flex items-center justify-center flex-shrink-0 rounded-full bg-n-alpha-2 size-5"
-          >
-            <Icon
-              :icon="inboxIcon"
-              class="flex-shrink-0 text-n-slate-11 size-3"
-            />
-          </div>
-          <span class="text-sm text-n-slate-10">
-            {{ lastActivityAt }}
-          </span>
-        </div>
-      </div>
-      <CardMessagePreview
-        v-show="showMessagePreviewWithoutMeta"
-        :conversation="conversation"
-      />
-      <CardMessagePreviewWithMeta
-        v-show="!showMessagePreviewWithoutMeta"
-        ref="cardMessagePreviewWithMetaRef"
-        :conversation="conversation"
-        :account-labels="accountLabels"
-      />
-    </div>
-  </div>
+  </ContextMenu>
 </template>
@@ -0,0 +1,120 @@
+<script setup>
+import { computed } from 'vue';
+import { getLastMessage } from 'dashboard/helper/conversationHelper';
+import CardMetaSection from './CardMetaSection.vue';
+import CardAvatar from './CardAvatar.vue';
+import CardHeader from './CardHeader.vue';
+import CardContent from './CardContent.vue';
+import CardLabels from './CardLabels.vue';
+
+const props = defineProps({
+  chat: { type: Object, required: true },
+  currentContact: { type: Object, required: true },
+  assignee: { type: Object, default: () => ({}) },
+  inbox: { type: Object, default: () => ({}) },
+  selected: { type: Boolean, default: false },
+  isActiveChat: { type: Boolean, default: false },
+  compact: { type: Boolean, default: false },
+  showAssignee: { type: Boolean, default: false },
+  showInboxName: { type: Boolean, default: false },
+  hideThumbnail: { type: Boolean, default: false },
+  enableSelection: { type: Boolean, default: true },
+  isInboxView: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['selectConversation', 'click', 'contextmenu']);
+
+const lastMessageInChat = computed(() => getLastMessage(props.chat));
+const showLabelsSection = computed(() => props.chat.labels?.length > 0);
+const showExpandedPreview = computed(
+  () => props.compact && !showLabelsSection.value
+);
+
+const voiceCallData = computed(() => ({
+  status: props.chat.additional_attributes?.call_status,
+  direction: props.chat.additional_attributes?.call_direction,
+}));
+
+const unreadCount = computed(() => props.chat?.unread_count);
+
+const onSelectConversation = checked => {
+  emit('selectConversation', checked);
+};
+</script>
+
+<template>
+  <div
+    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full cursor-pointer group transition-all duration-200"
+    :class="{
+      'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3': isActiveChat,
+      'selected bg-n-slate-2 dark:bg-n-slate-3': selected,
+      'px-0 py-3': compact,
+      'px-2 pt-2.5 pb-3 hover:bg-n-alpha-1 rounded-lg': !compact,
+    }"
+    @click="$emit('click', $event)"
+    @contextmenu="$emit('contextmenu', $event)"
+  >
+    <div class="min-w-0 w-full">
+      <CardMetaSection
+        v-if="!isInboxView"
+        :chat="chat"
+        :inbox="inbox"
+        :show-inbox-name="showInboxName"
+        :show-assignee="showAssignee"
+        :assignee="assignee"
+      />
+
+      <div
+        class="grid gap-2.5 items-start"
+        :class="{
+          'mt-0.5 grid-cols-1': compact,
+          'grid-cols-[auto,1fr]': !compact,
+        }"
+      >
+        <CardAvatar
+          v-if="!compact"
+          :contact="currentContact"
+          :selected="selected"
+          :enable-selection="enableSelection"
+          :hide-thumbnail="hideThumbnail"
+          @select-conversation="onSelectConversation"
+        />
+
+        <div class="min-w-0 flex flex-col gap-1.5">
+          <div class="min-w-0 flex flex-col gap-px">
+            <CardHeader
+              v-if="!compact"
+              :contact-name="currentContact.name"
+              :timestamp="chat.timestamp"
+              :created-at="chat.created_at"
+            />
+
+            <CardContent
+              :last-message="lastMessageInChat"
+              :voice-call-status="voiceCallData.status"
+              :voice-call-direction="voiceCallData.direction"
+              :unread-count="unreadCount"
+              :show-expanded-preview="showExpandedPreview"
+            />
+          </div>
+
+          <CardLabels
+            v-if="showLabelsSection || isInboxView"
+            :conversation-labels="chat.labels"
+          >
+            <template v-if="isInboxView" #before>
+              <CardMetaSection
+                :chat="chat"
+                :inbox="inbox"
+                :show-assignee="showAssignee"
+                :assignee="assignee"
+                :is-labels-empty="chat.labels.length === 0"
+                inline
+              />
+            </template>
+          </CardLabels>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
@@ -0,0 +1,172 @@
+<script setup>
+import { computed, useTemplateRef } from 'vue';
+import { getLastMessage } from 'dashboard/helper/conversationHelper';
+import CardAvatar from './CardAvatar.vue';
+import CardContent from './CardContent.vue';
+import CardLabels from './CardLabels.vue';
+import CardPriorityIcon from './CardPriorityIcon.vue';
+import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
+import Avatar from 'next/avatar/Avatar.vue';
+import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
+import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
+import CardStatusIcon from './CardStatusIcon.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  chat: { type: Object, required: true },
+  currentContact: { type: Object, required: true },
+  assignee: { type: Object, default: () => ({}) },
+  inbox: { type: Object, default: () => ({}) },
+  selected: { type: Boolean, default: false },
+  isActiveChat: { type: Boolean, default: false },
+  showAssignee: { type: Boolean, default: false },
+  showInboxName: { type: Boolean, default: false },
+  isInboxView: { type: Boolean, default: false },
+});
+
+const emit = defineEmits([
+  'selectConversation',
+  'deSelectConversation',
+  'click',
+  'contextmenu',
+]);
+
+const lastMessageInChat = computed(() => getLastMessage(props.chat));
+const showLabelsSection = computed(() => props.chat.labels?.length > 0);
+
+const voiceCallData = computed(() => ({
+  status: props.chat.additional_attributes?.call_status,
+  direction: props.chat.additional_attributes?.call_direction,
+}));
+
+const unreadCount = computed(() => props.chat.unread_count);
+
+const slaCardLabel = useTemplateRef('slaCardLabel');
+
+const hasSlaPolicyId = computed(
+  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
+);
+
+const selectedModel = computed({
+  get: () => props.selected,
+  set: value => {
+    if (value) {
+      emit('selectConversation', value);
+    } else {
+      emit('deSelectConversation', value);
+    }
+  },
+});
+</script>
+
+<template>
+  <div
+    class="relative cursor-pointer group transition-all duration-200 grid gap-4 items-center px-2 h-12"
+    :class="{
+      'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3': isActiveChat,
+      'selected bg-n-slate-2 dark:bg-n-slate-3': selected,
+      'hover:bg-n-alpha-1 rounded-lg': !isActiveChat && !selected,
+      'grid-cols-[minmax(0,2fr)_minmax(0,1fr)]': showLabelsSection,
+      'grid-cols-[minmax(0,2fr)_max-content]': !showLabelsSection,
+    }"
+    @click="$emit('click', $event)"
+    @contextmenu="$emit('contextmenu', $event)"
+  >
+    <!-- LEFT SECTION -->
+    <div class="flex items-center gap-2 min-w-0 flex-1">
+      <div class="flex items-center justify-center flex-shrink-0" @click.stop>
+        <Checkbox v-model="selectedModel" />
+      </div>
+
+      <div class="w-px h-3 bg-n-slate-6 flex-shrink-0" />
+
+      <div class="w-4 flex items-center justify-center flex-shrink-0">
+        <CardPriorityIcon :priority="chat.priority" show-empty />
+      </div>
+
+      <div class="w-4 flex items-center justify-center flex-shrink-0">
+        <Avatar
+          v-if="showAssignee && assignee.name"
+          v-tooltip.top="{
+            content: assignee.name,
+            delay: { show: 500, hide: 0 },
+          }"
+          :name="assignee.name"
+          :src="assignee.thumbnail"
+          :size="14"
+          :status="assignee.availability_status"
+          hide-offline-status
+          rounded-full
+        />
+        <Icon
+          v-else
+          icon="i-woot-empty-assignee"
+          class="size-4 text-n-slate-7"
+        />
+      </div>
+
+      <div class="w-4 flex items-center justify-center flex-shrink-0">
+        <CardStatusIcon :status="chat.status" show-empty />
+      </div>
+
+      <div class="w-px h-3 bg-n-slate-6 flex-shrink-0" />
+
+      <div v-if="!isInboxView" class="w-20 flex-shrink-0">
+        <InboxName v-if="showInboxName" :inbox="inbox" class="min-w-0" />
+      </div>
+
+      <span
+        class="text-xs outline outline-1 -outline-offset-1 outline-n-weak px-1.5 rounded-md h-6 text-n-slate-11 font-440 min-w-14 flex-shrink-0 inline-flex items-center justify-center truncate"
+      >
+        {{ chat.id }}
+      </span>
+
+      <div class="flex-shrink-0">
+        <CardAvatar
+          :contact="currentContact"
+          :selected="false"
+          :enable-selection="false"
+          :hide-thumbnail="false"
+        />
+      </div>
+
+      <h4
+        class="text-sm my-0 capitalize truncate text-n-slate-12 font-medium w-32 flex-shrink-0"
+      >
+        {{ currentContact.name }}
+      </h4>
+
+      <CardContent
+        :last-message="lastMessageInChat"
+        :voice-call-status="voiceCallData.status"
+        :voice-call-direction="voiceCallData.direction"
+        :unread-count="unreadCount"
+        :show-expanded-preview="false"
+      />
+    </div>
+
+    <!-- RIGHT SECTION -->
+    <div class="flex items-center justify-end gap-2 flex-shrink-0">
+      <div v-if="showLabelsSection" class="min-w-0 w-full">
+        <CardLabels
+          :conversation-labels="chat.labels"
+          disable-toggle
+          class="my-0 [&>div]:justify-end"
+        />
+      </div>
+
+      <div v-if="hasSlaPolicyId" class="flex-shrink-0">
+        <SLACardLabel ref="slaCardLabel" :chat="chat" />
+      </div>
+
+      <div class="flex-shrink-0 w-[4.375rem] text-end">
+        <TimeAgo
+          :last-activity-timestamp="chat.timestamp"
+          :created-at-timestamp="chat.created_at"
+          class="font-440 !text-xs text-n-slate-11"
+        />
+      </div>
+    </div>
+  </div>
+</template>
@@ -0,0 +1,156 @@
+<script setup>
+import { computed } from 'vue';
+import { MESSAGE_TYPE } from 'widget/helpers/constants';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+  showMessageType: {
+    type: Boolean,
+    default: true,
+  },
+  defaultEmptyMessage: {
+    type: String,
+    default: '',
+  },
+  multiLine: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const { getPlainText } = useMessageFormatter();
+
+const attachmentIcons = {
+  image: 'i-lucide-image',
+  audio: 'i-lucide-headphones',
+  video: 'i-lucide-video',
+  file: 'i-lucide-file',
+  location: 'i-lucide-map-pin',
+  fallback: 'i-lucide-link-2',
+};
+
+const messageByAgent = computed(() => {
+  const { message_type: messageType } = props.message;
+  return messageType === MESSAGE_TYPE.OUTGOING;
+});
+
+const isMessageAnActivity = computed(() => {
+  const { message_type: messageType } = props.message;
+  return messageType === MESSAGE_TYPE.ACTIVITY;
+});
+
+const isMessagePrivate = computed(() => {
+  const { private: isPrivate } = props.message;
+  return isPrivate;
+});
+
+const parsedLastMessage = computed(() => {
+  const { content_attributes: contentAttributes } = props.message;
+  const { email: { subject } = {} } = contentAttributes || {};
+  return getPlainText(subject || props.message.content);
+});
+
+const lastMessageFileType = computed(() => {
+  const [{ file_type: fileType } = {}] = props.message.attachments;
+  return fileType;
+});
+
+const attachmentIcon = computed(() => {
+  return attachmentIcons[lastMessageFileType.value];
+});
+
+const attachmentMessageContent = computed(() => {
+  return `CHAT_LIST.ATTACHMENTS.${lastMessageFileType.value}.CONTENT`;
+});
+
+const isMessageSticker = computed(() => {
+  return props.message && props.message.content_type === 'sticker';
+});
+</script>
+
+<template>
+  <div
+    class="min-w-0 text-sm"
+    :class="
+      multiLine
+        ? 'flex items-start gap-1'
+        : 'grid grid-cols-[auto_1fr] items-center gap-1'
+    "
+  >
+    <template v-if="showMessageType && !multiLine">
+      <Icon
+        v-if="isMessagePrivate"
+        icon="i-lucide-lock-keyhole"
+        class="size-3.5"
+      />
+      <Icon
+        v-else-if="messageByAgent"
+        icon="i-lucide-undo-2"
+        class="size-3.5"
+      />
+      <Icon
+        v-else-if="isMessageAnActivity"
+        icon="i-lucide-info"
+        class="size-3.5"
+      />
+    </template>
+
+    <span
+      class="min-w-0 font-420"
+      :class="multiLine ? 'line-clamp-2' : 'truncate'"
+    >
+      <!-- Case for previous and conversation conversation card -->
+      <template v-if="showMessageType && multiLine">
+        <Icon
+          v-if="isMessagePrivate"
+          icon="i-lucide-lock-keyhole"
+          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
+        />
+        <Icon
+          v-else-if="messageByAgent"
+          icon="i-lucide-undo-2"
+          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
+        />
+        <Icon
+          v-else-if="isMessageAnActivity"
+          icon="i-lucide-info"
+          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
+        />
+      </template>
+      <span
+        v-if="message.content && isMessageSticker"
+        class="inline-grid grid-flow-col auto-cols-max items-center gap-1"
+      >
+        <Icon icon="i-lucide-image" class="size-3.5" />
+        {{ $t('CHAT_LIST.ATTACHMENTS.image.CONTENT') }}
+      </span>
+
+      <template v-else-if="message.content">
+        {{ parsedLastMessage }}
+      </template>
+
+      <span
+        v-else-if="message.attachments"
+        class="inline-block align-middle truncate"
+      >
+        <Icon
+          v-if="attachmentIcon && showMessageType"
+          :icon="attachmentIcon"
+          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
+        />
+        <span class="inline-block align-middle">
+          {{ $t(attachmentMessageContent) }}
+        </span>
+      </span>
+
+      <template v-else>
+        {{ defaultEmptyMessage || $t('CHAT_LIST.NO_CONTENT') }}
+      </template>
+    </span>
+  </div>
+</template>
@@ -0,0 +1,28 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+const props = defineProps({
+  count: { type: Number, required: true },
+  alignBottom: { type: Boolean, default: false },
+});
+
+const { t } = useI18n();
+
+const displayCount = computed(() =>
+  props.count > 9 ? t('CHAT_LIST.UNREAD_COUNT_OVERFLOW') : props.count
+);
+</script>
+
+<template>
+  <span
+    v-if="count > 0"
+    class="bg-n-blue-9 rounded-full h-4 min-w-4 max-w-5 px-1 w-fit font-medium text-xxs leading-3 text-white inline-grid place-items-center flex-shrink-0"
+    :class="{
+      'mb-0.5': alignBottom,
+    }"
+  >
+    {{ displayCount }}
+  </span>
+  <span v-else />
+</template>
@@ -0,0 +1,69 @@
+<script setup>
+import { computed } from 'vue';
+import {
+  VOICE_CALL_STATUS,
+  VOICE_CALL_DIRECTION,
+} from 'dashboard/components-next/message/constants';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  status: { type: String, default: '' },
+  direction: { type: String, default: '' },
+});
+
+const LABEL_KEYS = {
+  [VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
+  [VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
+};
+
+const ICON_MAP = {
+  [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
+  [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
+  [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
+};
+
+const COLOR_MAP = {
+  [VOICE_CALL_STATUS.IN_PROGRESS]: 'text-n-teal-9',
+  [VOICE_CALL_STATUS.RINGING]: 'text-n-teal-9',
+  [VOICE_CALL_STATUS.COMPLETED]: 'text-n-slate-11',
+  [VOICE_CALL_STATUS.NO_ANSWER]: 'text-n-ruby-9',
+  [VOICE_CALL_STATUS.FAILED]: 'text-n-ruby-9',
+};
+
+const isOutbound = computed(
+  () => props.direction === VOICE_CALL_DIRECTION.OUTBOUND
+);
+const isFailed = computed(() =>
+  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(props.status)
+);
+
+const labelKey = computed(() => {
+  if (LABEL_KEYS[props.status]) return LABEL_KEYS[props.status];
+  if (props.status === VOICE_CALL_STATUS.RINGING) {
+    return isOutbound.value
+      ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
+      : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
+  }
+  return isFailed.value
+    ? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
+    : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
+});
+
+const iconName = computed(() => {
+  if (ICON_MAP[props.status]) return ICON_MAP[props.status];
+  return isOutbound.value ? 'i-ph-phone-outgoing' : 'i-ph-phone-incoming';
+});
+
+const statusColor = computed(
+  () => COLOR_MAP[props.status] || 'text-n-slate-11'
+);
+</script>
+
+<template>
+  <div class="grid grid-cols-[auto_1fr] items-center gap-1 min-w-0 text-sm">
+    <Icon class="size-3.5" :icon="iconName" :class="statusColor" />
+    <span class="truncate text-sm font-420" :class="statusColor">
+      {{ $t(labelKey) }}
+    </span>
+  </div>
+</template>
@@ -0,0 +1,22 @@
+<script setup>
+import ChannelIcon from 'dashboard/components-next/icon/ChannelIcon.vue';
+
+defineProps({
+  inbox: {
+    type: Object,
+    default: () => {},
+  },
+});
+</script>
+
+<template>
+  <div
+    :title="inbox.name"
+    class="flex items-center gap-0.5 text-n-slate-11 text-xs min-w-0"
+  >
+    <ChannelIcon :inbox="inbox" class="size-4 flex-shrink-0" />
+    <span class="truncate font-440">
+      {{ inbox.name }}
+    </span>
+  </div>
+</template>
@@ -0,0 +1,103 @@
+<script setup>
+import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
+import { evaluateSLAStatus } from '@chatwoot/utils';
+import { useCamelCase } from 'dashboard/composables/useTransformKeys';
+
+import SLAPopoverCard from './SLAPopoverCard.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  chat: {
+    type: Object,
+    default: () => ({}),
+  },
+  showExtendedInfo: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const REFRESH_INTERVAL = 60000;
+
+const timer = ref(null);
+const slaStatus = ref({
+  threshold: null,
+  isSlaMissed: false,
+  type: null,
+  icon: null,
+});
+
+defineOptions({
+  inheritAttrs: false,
+});
+
+const appliedSLA = computed(() => props.chat?.applied_sla);
+const slaEvents = computed(() => props.chat?.sla_events);
+const hasSlaThreshold = computed(() => slaStatus.value?.threshold);
+const isSlaMissed = computed(() => slaStatus.value?.isSlaMissed);
+const slaTextStyles = computed(() =>
+  isSlaMissed.value ? 'text-n-ruby-11' : 'text-n-amber-11'
+);
+
+const conversation = computed(() => useCamelCase(props.chat, { deep: true }));
+
+const showSlaPopoverCard = computed(
+  () => props.showExtendedInfo && slaEvents.value?.length > 0
+);
+
+const updateSlaStatus = () => {
+  slaStatus.value = evaluateSLAStatus({
+    appliedSla: appliedSLA.value || {},
+    chat: conversation.value,
+  });
+};
+
+const createTimer = () => {
+  timer.value = setTimeout(() => {
+    updateSlaStatus();
+    createTimer();
+  }, REFRESH_INTERVAL);
+};
+
+onMounted(() => {
+  updateSlaStatus();
+  createTimer();
+});
+
+onUnmounted(() => {
+  if (timer.value) {
+    clearTimeout(timer.value);
+  }
+});
+
+watch(() => props.chat, updateSlaStatus);
+
+defineExpose({
+  hasSlaThreshold,
+});
+</script>
+
+<template>
+  <div
+    v-if="hasSlaThreshold"
+    v-bind="$attrs"
+    class="relative flex items-center cursor-pointer min-w-fit group"
+  >
+    <div class="flex items-center w-full truncate gap-1" :class="slaTextStyles">
+      <Icon
+        icon="i-lucide-flame"
+        class="flex-shrink-0 size-3"
+        :class="slaTextStyles"
+      />
+      <span class="text-xs font-440" :class="slaTextStyles">
+        {{ slaStatus.threshold }}
+      </span>
+    </div>
+    <SLAPopoverCard
+      v-if="showSlaPopoverCard"
+      :sla-missed-events="slaEvents"
+      class="start-0 xl:start-auto xl:end-0 top-7 hidden group-hover:flex"
+    />
+  </div>
+  <template v-else />
+</template>
@@ -0,0 +1,36 @@
+<script setup>
+import { format, fromUnixTime } from 'date-fns';
+
+defineProps({
+  label: {
+    type: String,
+    required: true,
+  },
+  items: {
+    type: Array,
+    required: true,
+  },
+});
+const formatDate = timestamp =>
+  format(fromUnixTime(timestamp), 'MMM dd, yyyy, hh:mm a');
+</script>
+
+<template>
+  <div class="flex justify-between w-full">
+    <span
+      class="text-sm sticky top-0 h-fit font-normal tracking-[-0.6%] min-w-[140px] truncate text-n-slate-11"
+    >
+      {{ label }}
+    </span>
+    <div class="flex flex-col w-full gap-2">
+      <span
+        v-for="item in items"
+        :key="item.id"
+        class="text-sm font-normal text-n-slate-12 text-right tabular-nums"
+      >
+        {{ formatDate(item.created_at) }}
+      </span>
+      <slot name="showMore" />
+    </div>
+  </div>
+</template>
@@ -0,0 +1,86 @@
+<script setup>
+import { ref, computed } from 'vue';
+
+import wootConstants from 'dashboard/constants/globals';
+import SLAEventItem from './SLAEventItem.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  slaMissedEvents: {
+    type: Array,
+    required: true,
+  },
+});
+
+const { SLA_MISS_TYPES } = wootConstants;
+
+const shouldShowAllNrts = ref(false);
+
+const frtMisses = computed(() =>
+  props.slaMissedEvents.filter(
+    slaEvent => slaEvent.event_type === SLA_MISS_TYPES.FRT
+  )
+);
+const nrtMisses = computed(() => {
+  const missedEvents = props.slaMissedEvents.filter(
+    slaEvent => slaEvent.event_type === SLA_MISS_TYPES.NRT
+  );
+  return shouldShowAllNrts.value ? missedEvents : missedEvents.slice(0, 6);
+});
+const rtMisses = computed(() =>
+  props.slaMissedEvents.filter(
+    slaEvent => slaEvent.event_type === SLA_MISS_TYPES.RT
+  )
+);
+
+const shouldShowMoreNRTButton = computed(() => nrtMisses.value.length > 6);
+const toggleShowAllNRT = () => {
+  shouldShowAllNrts.value = !shouldShowAllNrts.value;
+};
+</script>
+
+<template>
+  <div
+    class="absolute flex flex-col items-start border-n-strong bg-n-solid-3 w-96 backdrop-blur-[100px] px-6 py-5 z-50 shadow rounded-xl gap-4 max-h-96 overflow-auto"
+  >
+    <span class="text-sm font-medium text-n-slate-12">
+      {{ $t('SLA.EVENTS.TITLE') }}
+    </span>
+    <SLAEventItem
+      v-if="frtMisses.length"
+      :label="$t('SLA.EVENTS.FRT')"
+      :items="frtMisses"
+    />
+    <SLAEventItem
+      v-if="nrtMisses.length"
+      :label="$t('SLA.EVENTS.NRT')"
+      :items="nrtMisses"
+    >
+      <template #showMore>
+        <div
+          v-if="shouldShowMoreNRTButton"
+          class="flex flex-col items-end w-full"
+        >
+          <Button
+            link
+            xs
+            slate
+            class="hover:!no-underline"
+            :icon="!shouldShowAllNrts ? 'i-lucide-plus' : ''"
+            :label="
+              shouldShowAllNrts
+                ? $t('SLA.EVENTS.HIDE', { count: nrtMisses.length })
+                : $t('SLA.EVENTS.SHOW_MORE', { count: nrtMisses.length })
+            "
+            @click="toggleShowAllNRT"
+          />
+        </div>
+      </template>
+    </SLAEventItem>
+    <SLAEventItem
+      v-if="rtMisses.length"
+      :label="$t('SLA.EVENTS.RT')"
+      :items="rtMisses"
+    />
+  </div>
+</template>
@@ -12,7 +12,7 @@ import { NOTIFICATION_TYPES_MAPPING } from 'dashboard/routes/dashboard/inbox/hel
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
-import SLACardLabel from 'dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue';
+import SLACardLabel from 'dashboard/components-next/Inbox/SLACardLabel.vue';
 import InboxContextMenu from 'dashboard/routes/dashboard/inbox/components/InboxContextMenu.vue';

 const props = defineProps({
@@ -221,7 +221,6 @@ onBeforeMount(contextMenuActions.close);
        <CardPriorityIcon
          v-if="primaryActor?.priority"
          :priority="primaryActor?.priority"
-          class="[&>svg]:size-4"
        />
        <div
          v-if="inboxIcon"
@@ -112,6 +112,19 @@ const containerStyles = computed(() => ({
  height: `${props.size}px`,
 }));

+const borderRadiusClass = computed(() => {
+  if (props.roundedFull) {
+    return 'rounded-full';
+  }
+
+  // Approximates 25% of size
+  if (props.size <= 16) return 'rounded'; // 4px
+  if (props.size <= 24) return 'rounded-md'; // 6px
+  if (props.size <= 32) return 'rounded-lg'; // 8px
+  if (props.size <= 48) return 'rounded-xl'; // 12px
+  return 'rounded-2xl'; // 16px
+});
+
 const avatarStyles = computed(() => ({
  ...containerStyles.value,
  backgroundColor:
@@ -184,7 +197,7 @@ watch(

 <template>
  <span
-    class="relative inline-flex group/avatar z-0 flex-shrink-0"
+    class="relative inline-flex group/avatar z-0 flex-shrink-0 align-middle"
    :style="containerStyles"
  >
    <!-- Status Badge -->
@@ -218,7 +231,7 @@ watch(
      role="img"
      class="relative inline-flex items-center justify-center object-cover overflow-hidden font-medium"
      :class="[
-        roundedFull ? 'rounded-full' : 'rounded-xl',
+        borderRadiusClass,
        {
          'dark:!bg-[var(--dark-bg)] dark:!text-[var(--dark-text)]':
            !showDefaultAvatar && (!src || !isImageValid),
@@ -24,20 +24,20 @@ const handleChange = event => {
 </script>

 <template>
-  <div class="relative w-4 h-4">
+  <div class="relative w-3.5 h-3.5">
    <input
      :checked="modelValue"
      :indeterminate="indeterminate"
      type="checkbox"
      :disabled="disabled"
-      class="peer absolute inset-0 z-10 h-4 w-4 disabled:opacity-50 appearance-none rounded border border-n-slate-6 ring-transparent transition-all duration-200 checked:border-n-brand checked:bg-n-brand dark:border-gray-600 dark:checked:border-n-brand indeterminate:border-n-brand indeterminate:bg-n-brand hover:enabled:bg-n-blue-border cursor-pointer"
+      class="peer absolute inset-0 z-10 h-3.5 w-3.5 disabled:opacity-50 appearance-none rounded border border-n-slate-6 bg-n-slate-2 ring-transparent transition-all duration-100 checked:border-n-brand checked:bg-n-brand dark:border-gray-600 dark:bg-n-slate-2 dark:checked:border-n-brand indeterminate:border-n-brand indeterminate:bg-n-brand hover:enabled:bg-n-blue-border cursor-pointer"
      @change="handleChange"
    />
    <!-- Checkmark SVG -->
    <svg
      viewBox="0 0 14 14"
      fill="none"
-      class="pointer-events-none absolute w-3.5 h-3.5 z-20 stroke-white opacity-0 peer-checked:opacity-100 transition-opacity duration-200 left-1/2 top-1/2 -translate-x-1/2 -translate-y-1/2"
+      class="pointer-events-none absolute w-2.5 h-2.5 z-20 stroke-white opacity-0 peer-checked:opacity-100 transition-opacity duration-200 left-1/2 top-1/2 -translate-x-1/2 -translate-y-1/2"
    >
      <path
        d="M3 8L6 11L11 3.5"
@@ -50,7 +50,7 @@ const handleChange = event => {
    <svg
      viewBox="0 0 14 14"
      fill="none"
-      class="pointer-events-none absolute w-3.5 h-3.5 z-20 stroke-white opacity-0 peer-indeterminate:opacity-100 transition-opacity duration-200 left-1/2 top-1/2 -translate-x-1/2 -translate-y-1/2"
+      class="pointer-events-none absolute w-2.5 h-2.5 z-20 stroke-white opacity-0 peer-indeterminate:opacity-100 transition-opacity duration-200 left-1/2 top-1/2 -translate-x-1/2 -translate-y-1/2"
    >
      <path
        d="M3 7L11 7"