diff --git a/app/controllers/api/v1/accounts/inboxes_controller.rb b/app/controllers/api/v1/accounts/inboxes_controller.rb
index 9b8f7b747..5c56c0d92 100644
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@@ -31,6 +31,8 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def create
+    return render_app_store_feature_disabled if app_store_channel_requested? && !app_store_reviews_enabled?
+
     ActiveRecord::Base.transaction do
       channel = create_channel
       @inbox = Current.account.inboxes.build(
@@ -100,6 +102,18 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     %w[web_widget api email line telegram whatsapp sms app_store]
   end
 
+  def app_store_channel_requested?
+    permitted_params.dig(:channel, :type) == 'app_store'
+  end
+
+  def render_app_store_feature_disabled
+    render json: { message: 'App Store Reviews channel is not enabled for this account' }, status: :forbidden
+  end
+
+  def app_store_reviews_enabled?
+    GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
+  end
+
   def update_inbox_working_hours
     @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
   end
diff --git a/app/controllers/dashboard_controller.rb b/app/controllers/dashboard_controller.rb
index b6df015f7..3b0e981fc 100644
--- a/app/controllers/dashboard_controller.rb
+++ b/app/controllers/dashboard_controller.rb
@@ -74,6 +74,7 @@ class DashboardController < ActionController::Base
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
       INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
       TIKTOK_APP_ID: GlobalConfigService.load('TIKTOK_APP_ID', ''),
+      ENABLE_APP_STORE_REVIEWS_CHANNEL: GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false'),
       FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v18.0'),
       WHATSAPP_APP_ID: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
       WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
diff --git a/app/javascript/dashboard/components/widgets/ChannelItem.vue b/app/javascript/dashboard/components/widgets/ChannelItem.vue
index 54c9c707d..07028378e 100644
--- a/app/javascript/dashboard/components/widgets/ChannelItem.vue
+++ b/app/javascript/dashboard/components/widgets/ChannelItem.vue
@@ -27,6 +27,10 @@ const hasTiktokConfigured = computed(() => {
   return window.chatwootConfig?.tiktokAppId;
 });
 
+const isAppStoreReviewsEnabled = computed(() => {
+  return window.chatwootConfig?.enableAppStoreReviewsChannel === 'true';
+});
+
 const isActive = computed(() => {
   const { key } = props.channel;
   if (Object.keys(props.enabledFeatures).length === 0) {
@@ -52,6 +56,10 @@ const isActive = computed(() => {
     return props.enabledFeatures.channel_tiktok && hasTiktokConfigured.value;
   }
 
+  if (key === 'app_store') {
+    return isAppStoreReviewsEnabled.value;
+  }
+
   if (key === 'voice') {
     return props.enabledFeatures.channel_voice;
   }
@@ -66,7 +74,6 @@ const isActive = computed(() => {
     'line',
     'instagram',
     'tiktok',
-    'app_store',
     'voice',
   ].includes(key);
 });
diff --git a/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb b/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
index d056c63b8..2507e2956 100644
--- a/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
+++ b/app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb
@@ -2,6 +2,8 @@ class Inboxes::FetchAppStoreReviewInboxesJob < ApplicationJob
   queue_as :scheduled_jobs
 
   def perform
+    return unless app_store_reviews_enabled?
+
     Inbox.where(channel_type: 'Channel::AppStore').find_each(batch_size: 100) do |inbox|
       next if inbox.account.suspended?
       next unless inbox.channel.sync_due?
@@ -9,4 +11,10 @@ class Inboxes::FetchAppStoreReviewInboxesJob < ApplicationJob
       ::Inboxes::FetchAppStoreReviewsJob.perform_later(inbox.channel)
     end
   end
+
+  private
+
+  def app_store_reviews_enabled?
+    GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
+  end
 end
diff --git a/app/jobs/inboxes/fetch_app_store_reviews_job.rb b/app/jobs/inboxes/fetch_app_store_reviews_job.rb
index bd1fa79a7..dedd4e6aa 100644
--- a/app/jobs/inboxes/fetch_app_store_reviews_job.rb
+++ b/app/jobs/inboxes/fetch_app_store_reviews_job.rb
@@ -2,6 +2,8 @@ class Inboxes::FetchAppStoreReviewsJob < ApplicationJob
   queue_as :scheduled_jobs
 
   def perform(channel)
+    return unless app_store_reviews_enabled?
+
     channel.fetch_reviews.each do |review_payload|
       ::AppStore::ReviewBuilder.new(review_payload: review_payload, channel: channel).perform
     rescue StandardError => e
@@ -12,4 +14,10 @@ class Inboxes::FetchAppStoreReviewsJob < ApplicationJob
   rescue StandardError => e
     ChatwootExceptionTracker.new(e, account: channel.account).capture_exception
   end
+
+  private
+
+  def app_store_reviews_enabled?
+    GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
+  end
 end
diff --git a/app/services/app_store/send_on_app_store_service.rb b/app/services/app_store/send_on_app_store_service.rb
index 3949a2b08..3545f83e5 100644
--- a/app/services/app_store/send_on_app_store_service.rb
+++ b/app/services/app_store/send_on_app_store_service.rb
@@ -6,6 +6,7 @@ class AppStore::SendOnAppStoreService < Base::SendOnChannelService
   end
 
   def perform_reply
+    validate_feature_enabled!
     validate_message_support!
     source_id = channel.reply_to_review(review_id, reply_content, response_id: existing_response_id)
     message.update!(source_id: source_id) if source_id.present?
@@ -19,6 +20,12 @@ class AppStore::SendOnAppStoreService < Base::SendOnChannelService
     raise 'Sending attachments is not supported for App Store reviews.' if message.attachments.any?
   end
 
+  def validate_feature_enabled!
+    return if GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
+
+    raise 'App Store Reviews channel is not enabled for this account.'
+  end
+
   def review_id
     message.conversation.contact_inbox.source_id
   end
diff --git a/config/installation_config.yml b/config/installation_config.yml
index e374d0948..6c5de1a06 100644
--- a/config/installation_config.yml
+++ b/config/installation_config.yml
@@ -277,6 +277,11 @@
   display_title: 'Inactive WhatsApp Numbers'
   description: 'Comma-separated list of WhatsApp numbers that should be rejected with a 422 error'
   type: code
+- name: ENABLE_APP_STORE_REVIEWS_CHANNEL
+  value: false
+  display_title: 'Enable App Store Reviews Channel'
+  description: 'Enable the App Store Reviews inbox channel'
+  type: boolean
 # ------- End of Chatwoot Internal Config for Cloud ----#
 
 # ------- Chatwoot Internal Config for Self Hosted ----#
diff --git a/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb b/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb
index 9e03e2587..ed8fea076 100644
--- a/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/inboxes_controller_spec.rb
@@ -434,6 +434,48 @@ RSpec.describe 'Inboxes API', type: :request do
         expect(response.body).to include('+123456789')
       end
 
+      it 'does not create an app store inbox when the feature is disabled' do
+        allow(GlobalConfigService).to receive(:load).and_call_original
+        allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
+
+        post "/api/v1/accounts/#{account.id}/inboxes",
+             headers: admin.create_new_auth_token,
+             params: { name: 'App Store Reviews',
+                       channel: { type: 'app_store', app_id: '123456789', issuer_id: SecureRandom.uuid, key_id: 'KEY123',
+                                  private_key: OpenSSL::PKey::EC.generate('prime256v1').to_pem } },
+             as: :json
+
+        expect(response).to have_http_status(:forbidden)
+        expect(response.parsed_body['message']).to eq('App Store Reviews channel is not enabled for this account')
+      end
+
+      it 'creates an app store inbox when the feature is enabled' do
+        app_store_client = instance_double(AppStoreConnect::Client)
+
+        allow(GlobalConfigService).to receive(:load).and_call_original
+        allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+        allow(AppStoreConnect::Client).to receive(:new).and_return(app_store_client)
+        allow(app_store_client).to receive(:fetch_app).and_return(
+          {
+            'attributes' => {
+              'name' => 'Chatwoot',
+              'bundleId' => 'com.chatwoot.app'
+            }
+          }
+        )
+
+        post "/api/v1/accounts/#{account.id}/inboxes",
+             headers: admin.create_new_auth_token,
+             params: { name: 'App Store Reviews',
+                       channel: { type: 'app_store', app_id: '123456789', issuer_id: SecureRandom.uuid, key_id: 'KEY123',
+                                  private_key: OpenSSL::PKey::EC.generate('prime256v1').to_pem } },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(response.body).to include('App Store Reviews')
+        expect(Channel::AppStore.last.app_name).to eq('Chatwoot')
+      end
+
       it 'creates the webwidget inbox that allow messages after conversation is resolved' do
         post "/api/v1/accounts/#{account.id}/inboxes",
              headers: admin.create_new_auth_token,
diff --git a/spec/jobs/inboxes/fetch_app_store_review_inboxes_job_spec.rb b/spec/jobs/inboxes/fetch_app_store_review_inboxes_job_spec.rb
index 6eaadd34f..410c1d1d0 100644
--- a/spec/jobs/inboxes/fetch_app_store_review_inboxes_job_spec.rb
+++ b/spec/jobs/inboxes/fetch_app_store_review_inboxes_job_spec.rb
@@ -9,6 +9,11 @@ RSpec.describe Inboxes::FetchAppStoreReviewInboxesJob do
   let(:fresh_channel) { create(:channel_app_store, account: account, last_synced_at: 10.minutes.ago) }
   let(:suspended_channel) { create(:channel_app_store, account: suspended_account, last_synced_at: 2.hours.ago) }
 
+  before do
+    allow(GlobalConfigService).to receive(:load).and_call_original
+    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+  end
+
   it 'enqueues the job' do
     expect { described_class.perform_later }.to have_enqueued_job(described_class)
       .on_queue('scheduled_jobs')
@@ -25,4 +30,13 @@ RSpec.describe Inboxes::FetchAppStoreReviewInboxesJob do
 
     described_class.perform_now
   end
+
+  it 'skips channels when the feature is disabled for the account' do
+    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
+    due_channel
+
+    expect(Inboxes::FetchAppStoreReviewsJob).not_to receive(:perform_later)
+
+    described_class.perform_now
+  end
 end
diff --git a/spec/jobs/inboxes/fetch_app_store_reviews_job_spec.rb b/spec/jobs/inboxes/fetch_app_store_reviews_job_spec.rb
index 065a494dd..00bafc46f 100644
--- a/spec/jobs/inboxes/fetch_app_store_reviews_job_spec.rb
+++ b/spec/jobs/inboxes/fetch_app_store_reviews_job_spec.rb
@@ -7,6 +7,11 @@ RSpec.describe Inboxes::FetchAppStoreReviewsJob do
   let(:review_payload) { { 'review' => { 'id' => 'review-1' }, 'response' => nil } }
   let(:review_builder) { instance_double(AppStore::ReviewBuilder, perform: true) }
 
+  before do
+    allow(GlobalConfigService).to receive(:load).and_call_original
+    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+  end
+
   it 'enqueues the job' do
     expect { described_class.perform_later(channel) }.to have_enqueued_job(described_class)
       .with(channel)
@@ -36,4 +41,12 @@ RSpec.describe Inboxes::FetchAppStoreReviewsJob do
     expect(exception_tracker).to have_received(:capture_exception)
     expect(channel.reload.last_synced_at).to be_present
   end
+
+  it 'does not fetch reviews when the feature is disabled for the account' do
+    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
+
+    expect(channel).not_to receive(:fetch_reviews)
+
+    described_class.perform_now(channel)
+  end
 end
diff --git a/spec/services/app_store/send_on_app_store_service_spec.rb b/spec/services/app_store/send_on_app_store_service_spec.rb
index 1124633e2..821c4843f 100644
--- a/spec/services/app_store/send_on_app_store_service_spec.rb
+++ b/spec/services/app_store/send_on_app_store_service_spec.rb
@@ -12,6 +12,8 @@ RSpec.describe AppStore::SendOnAppStoreService do
   let(:exception_tracker) { instance_double(ChatwootExceptionTracker, capture_exception: true) }
 
   before do
+    allow(GlobalConfigService).to receive(:load).and_call_original
+    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
     allow(Messages::StatusUpdateService).to receive(:new).and_return(status_update_service)
     allow(ChatwootExceptionTracker).to receive(:new).and_return(exception_tracker)
   end
@@ -54,5 +56,19 @@ RSpec.describe AppStore::SendOnAppStoreService do
       )
       expect(exception_tracker).to have_received(:capture_exception)
     end
+
+    it 'marks the message as failed when the feature is disabled' do
+      allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
+      message = create(:message, message_type: :outgoing, inbox: inbox, conversation: conversation, account: inbox.account, content: 'Thanks')
+
+      described_class.new(message: message).perform
+
+      expect(Messages::StatusUpdateService).to have_received(:new).with(
+        message,
+        'failed',
+        'App Store Reviews channel is not enabled for this account.'
+      )
+      expect(exception_tracker).to have_received(:capture_exception)
+    end
   end
 end