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feat: add assignment service

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This commit is contained in:
Tanmay Sharma
2025-08-28 17:03:11 +07:00
parent 472493b9af
commit eacfa2e19a
23 changed files with 1153 additions and 10 deletions
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app/models/concerns/auto_assignment_handler.rb
+7 -1
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@@ -14,7 +14,13 @@ module AutoAssignmentHandler
return unless conversation_status_changed_to_open?
return unless should_run_auto_assignment?
::AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: inbox.member_ids_with_assignment_capacity).perform
if inbox.auto_assignment_enabled?
# Use new assignment system
AutoAssignment::AssignmentJob.perform_later(inbox_id: inbox.id)
else
# Use legacy assignment system
AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: inbox.member_ids_with_assignment_capacity).perform
end
end
def should_run_auto_assignment?