Merge branch 'develop' into fix/audio-retry

2026-06-16 13:53:43 +04:00
parent f4c3f5095e de137e8297
commit e82dca9b79
2190 changed files with 121009 additions and 19124 deletions
@@ -31,6 +31,7 @@ import FileBubble from './bubbles/File.vue';
 import AudioBubble from './bubbles/Audio.vue';
 import VideoBubble from './bubbles/Video.vue';
 import EmbedBubble from './bubbles/Embed.vue';
+import FallbackBubble from './bubbles/Fallback.vue';
 import InstagramStoryBubble from './bubbles/InstagramStory.vue';
 import EmailBubble from './bubbles/Email/Index.vue';
 import UnsupportedBubble from './bubbles/Unsupported.vue';
@@ -113,6 +114,7 @@ const props = defineProps({
    validator: value => Object.values(MESSAGE_STATUS).includes(value),
  },
  attachments: { type: Array, default: () => [] },
+  call: { type: Object, default: null }, // eslint-disable-line vue/no-unused-properties
  content: { type: String, default: null },
  contentAttributes: { type: Object, default: () => ({}) },
  contentType: {
@@ -327,6 +329,8 @@ const componentToRender = computed(() => {
  if (Array.isArray(props.attachments) && props.attachments.length === 1) {
    const fileType = props.attachments[0].fileType;

+    if (fileType === ATTACHMENT_TYPES.FALLBACK) return FallbackBubble;
+
    if (!props.content) {
      if (fileType === ATTACHMENT_TYPES.IMAGE) return ImageBubble;
      if (fileType === ATTACHMENT_TYPES.FILE) return FileBubble;
@@ -553,11 +557,10 @@ provideMessageContext({
        <Avatar v-bind="avatarInfo" :size="24" />
      </div>
      <div
-        class="[grid-area:bubble] flex"
+        class="[grid-area:bubble] flex min-w-0"
        :class="{
          'ltr:ml-8 rtl:mr-8 justify-end': orientation === ORIENTATION.RIGHT,
          'ltr:mr-8 rtl:ml-8': orientation === ORIENTATION.LEFT,
-          'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
        }"
        @contextmenu="openContextMenu($event)"
      >
@@ -1,5 +1,5 @@
 <script setup>
-import { defineProps, computed, reactive } from 'vue';
+import { computed, reactive } from 'vue';
 import Message from './Message.vue';
 import { MESSAGE_TYPES } from './constants.js';
 import { useCamelCase } from 'dashboard/composables/useTransformKeys';
@@ -1,6 +1,4 @@
 <script setup>
-import { defineProps, defineEmits } from 'vue';
-
 defineProps({
  showingOriginal: Boolean,
 });
@@ -95,7 +95,7 @@ const replyToPreview = computed(() => {

 <template>
  <div
-    class="text-sm"
+    class="text-sm min-w-0"
    :class="[
      messageClass,
      {
@@ -1,6 +1,7 @@
 <script setup>
 import { computed } from 'vue';
 import BaseBubble from './Base.vue';
+import FormattedContent from './Text/FormattedContent.vue';
 import { useI18n } from 'vue-i18n';
 import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
 import { useMessageContext } from '../provider.js';
@@ -41,7 +42,8 @@ const starRatingValue = computed(() => {

 <template>
  <BaseBubble class="px-4 py-3" data-bubble-name="csat">
-    <h4>{{ content || t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
+    <FormattedContent v-if="content" :content="content" />
+    <h4 v-else>{{ t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
    <dl v-if="isRatingSubmitted" class="mt-4">
      <dt class="text-n-slate-11 italic">
        {{ t('CONVERSATION.RATING_TITLE') }}
@@ -0,0 +1,37 @@
+<script setup>
+import { computed } from 'vue';
+import BaseBubble from './Base.vue';
+import FormattedContent from './Text/FormattedContent.vue';
+import { useMessageContext } from '../provider.js';
+
+const { attachments, content } = useMessageContext();
+
+const attachment = computed(() => attachments.value?.[0] || {});
+const url = computed(
+  () => attachment.value.dataUrl || attachment.value.data_url
+);
+const title = computed(
+  () =>
+    attachment.value.fallbackTitle ||
+    attachment.value.fallback_title ||
+    url.value
+);
+</script>
+
+<template>
+  <BaseBubble class="p-3" data-bubble-name="fallback">
+    <FormattedContent v-if="content" :content="content" class="mb-2" />
+    <a
+      v-if="url"
+      :href="url"
+      target="_blank"
+      rel="noopener noreferrer"
+      class="block max-w-[320px] truncate text-sm text-n-brand underline"
+    >
+      {{ title }}
+    </a>
+    <span v-else class="text-sm text-n-slate-11">
+      {{ title }}
+    </span>
+  </BaseBubble>
+</template>
@@ -1,28 +0,0 @@
-<script setup>
-import Button from 'dashboard/components-next/button/Button.vue';
-
-defineProps({
-  message: {
-    type: Object,
-    required: true,
-  },
-  buttonText: {
-    type: String,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div class="flex flex-col gap-2.5 text-n-slate-12 max-w-80">
-    <div class="p-3 rounded-xl bg-n-alpha-2">
-      <span
-        v-dompurify-html="message.content"
-        class="text-sm font-medium prose prose-bubble"
-      />
-    </div>
-    <div class="flex gap-2">
-      <Button :label="buttonText" slate class="!text-n-blue-11 w-full" />
-    </div>
-  </div>
-</template>
@@ -1,25 +0,0 @@
-<script setup>
-import Button from 'dashboard/components-next/button/Button.vue';
-
-defineProps({
-  message: {
-    type: Object,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div class="text-n-slate-12 max-w-80 flex flex-col gap-2.5">
-    <div class="p-3 bg-n-alpha-2 rounded-xl">
-      <span
-        v-dompurify-html="message.content"
-        class="prose prose-bubble font-medium text-sm"
-      />
-    </div>
-    <div class="flex gap-2">
-      <Button label="Call us" slate class="!text-n-blue-11 w-full" />
-      <Button label="Visit our website" slate class="!text-n-blue-11 w-full" />
-    </div>
-  </div>
-</template>
@@ -1,32 +0,0 @@
-<script setup>
-import Button from 'dashboard/components-next/button/Button.vue';
-defineProps({
-  message: {
-    type: Object,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div
-    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
-  >
-    <div class="px-3 py-2.5">
-      <img :src="message.image_url" class="max-h-44 rounded-lg w-full" />
-      <div class="pt-2.5 flex flex-col gap-2">
-        <h6 class="font-semibold">{{ message.title }}</h6>
-        <span
-          v-dompurify-html="message.content"
-          class="prose prose-bubble text-sm"
-        />
-      </div>
-    </div>
-    <div class="p-3 flex items-center justify-center">
-      <Button label="Call us to order" link class="hover:!no-underline" />
-    </div>
-    <div class="p-3 flex items-center justify-center">
-      <Button label="Visit our store" link class="hover:!no-underline" />
-    </div>
-  </div>
-</template>
@@ -1,25 +0,0 @@
-<script setup>
-import Button from 'dashboard/components-next/button/Button.vue';
-defineProps({
-  message: {
-    type: Object,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div
-    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
-  >
-    <div class="p-3">
-      <span
-        v-dompurify-html="message.content"
-        class="prose prose-bubble font-medium text-sm"
-      />
-    </div>
-    <div class="p-3 flex items-center justify-center">
-      <Button label="See options" link class="hover:!no-underline" />
-    </div>
-  </div>
-</template>
@@ -1,20 +0,0 @@
-<script setup>
-defineProps({
-  message: {
-    type: Object,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div
-    class="bg-n-alpha-2 text-n-slate-12 rounded-xl flex flex-col gap-2.5 p-3 max-w-80"
-  >
-    <img :src="message.image_url" class="max-h-44 rounded-lg w-full" />
-    <span
-      v-dompurify-html="message.content"
-      class="prose prose-bubble font-medium text-sm"
-    />
-  </div>
-</template>
@@ -1,68 +0,0 @@
-<script setup>
-import Button from 'dashboard/components-next/button/Button.vue';
-defineProps({
-  message: {
-    type: Object,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div
-    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
-  >
-    <div class="p-3">
-      <span
-        v-dompurify-html="message.content"
-        class="prose prose-bubble font-medium text-sm"
-      />
-    </div>
-    <div class="p-3 flex items-center justify-center">
-      <Button label="No, that will be all" link class="hover:!no-underline">
-        <template #icon>
-          <svg
-            width="15"
-            height="15"
-            viewBox="0 0 15 15"
-            fill="none"
-            class="stroke-n-blue-text"
-            xmlns="http://www.w3.org/2000/svg"
-          >
-            <path
-              d="M.667 6.654 5.315.667v3.326c7.968 0 8.878 6.46 8.656 10.007l-.005-.027c-.334-1.79-.474-4.658-8.65-4.658v3.327z"
-              stroke-width="1.333"
-              stroke-linecap="round"
-              stroke-linejoin="round"
-            />
-          </svg>
-        </template>
-      </Button>
-    </div>
-    <div class="p-3 flex items-center justify-center">
-      <Button
-        label="I want to talk to an agents"
-        link
-        class="hover:!no-underline"
-      >
-        <template #icon>
-          <svg
-            width="15"
-            height="15"
-            viewBox="0 0 15 15"
-            fill="none"
-            class="stroke-n-blue-text"
-            xmlns="http://www.w3.org/2000/svg"
-          >
-            <path
-              d="M.667 6.654 5.315.667v3.326c7.968 0 8.878 6.46 8.656 10.007l-.005-.027c-.334-1.79-.474-4.658-8.65-4.658v3.327z"
-              stroke-width="1.333"
-              stroke-linecap="round"
-              stroke-linejoin="round"
-            />
-          </svg>
-        </template>
-      </Button>
-    </div>
-  </div>
-</template>
@@ -1,14 +0,0 @@
-<script setup>
-defineProps({
-  message: {
-    type: Object,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div class="bg-n-alpha-2 text-n-slate-12 rounded-xl p-3 max-w-80">
-    <span v-dompurify-html="message.content" class="prose prose-bubble" />
-  </div>
-</template>
@@ -6,9 +6,12 @@ import BaseBubble from './Base.vue';

 const { inboxId } = useMessageContext();

-const { isAFacebookInbox, isAnInstagramChannel, isATiktokChannel } = useInbox(
-  inboxId.value
-);
+const {
+  isAFacebookInbox,
+  isAnInstagramChannel,
+  isATiktokChannel,
+  isAWhatsAppChannel,
+} = useInbox(inboxId.value);

 const unsupportedMessageKey = computed(() => {
  if (isAFacebookInbox.value)
@@ -16,6 +19,8 @@ const unsupportedMessageKey = computed(() => {
  if (isAnInstagramChannel.value)
    return 'CONVERSATION.UNSUPPORTED_MESSAGE_INSTAGRAM';
  if (isATiktokChannel.value) return 'CONVERSATION.UNSUPPORTED_MESSAGE_TIKTOK';
+  if (isAWhatsAppChannel.value)
+    return 'CONVERSATION.UNSUPPORTED_MESSAGE_WHATSAPP';
  return 'CONVERSATION.UNSUPPORTED_MESSAGE';
 });
 </script>
@@ -1,104 +1,360 @@
 <script setup>
 import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'vuex';
+import { useMapGetter } from 'dashboard/composables/store';
 import { useMessageContext } from '../provider.js';
-import { MESSAGE_TYPES, VOICE_CALL_STATUS } from '../constants';
+import {
+  VOICE_CALL_STATUS,
+  VOICE_CALL_DIRECTION,
+  VOICE_CALL_OUTBOUND_INIT_STATUS,
+  VOICE_CALL_END_REASON,
+  MESSAGE_TYPES,
+  ATTACHMENT_TYPES,
+} from '../constants';
+import { useCallActions } from 'dashboard/composables/useCallSession';
+import { useWhatsappCallSession } from 'dashboard/composables/useWhatsappCallSession';
+import { useCallsStore } from 'dashboard/stores/calls';
+import { VOICE_CALL_PROVIDERS } from 'dashboard/helper/inbox';
+import { formatDuration } from 'shared/helpers/timeHelper';
+import { useAlert } from 'dashboard/composables';

 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import BaseBubble from 'next/message/bubbles/Base.vue';
+import AudioChip from 'next/message/chips/Audio.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';

 const LABEL_MAP = {
  [VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
  [VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
 };

-const SUBTEXT_MAP = {
-  [VOICE_CALL_STATUS.RINGING]: 'CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET',
-  [VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
-};
-
 const ICON_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
-  [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
-  [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
+  [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call-bold',
+  [VOICE_CALL_STATUS.COMPLETED]: 'i-ph-phone-bold',
+  [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x-bold',
+  [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x-bold',
 };

-const BG_COLOR_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'bg-n-teal-9',
-  [VOICE_CALL_STATUS.RINGING]: 'bg-n-teal-9 animate-pulse',
-  [VOICE_CALL_STATUS.COMPLETED]: 'bg-n-slate-11',
-  [VOICE_CALL_STATUS.NO_ANSWER]: 'bg-n-ruby-9',
-  [VOICE_CALL_STATUS.FAILED]: 'bg-n-ruby-9',
-};
+const { t } = useI18n();
+const store = useStore();
+const {
+  call,
+  attachments,
+  contentAttributes,
+  conversationId,
+  currentUserId,
+  inboxId,
+  sender,
+  messageType,
+} = useMessageContext();
+const { joinCall, endCall, activeCall, hasActiveCall, isJoining } =
+  useCallActions();
+const whatsappCallSession = useWhatsappCallSession();
+const callsStore = useCallsStore();
+const contactsUiFlags = useMapGetter('contacts/getUIFlags');
+const isInitiatingCall = computed(
+  () => contactsUiFlags.value?.isInitiatingCall || false
+);

-const { contentAttributes, messageType } = useMessageContext();
-
-const data = computed(() => contentAttributes.value?.data);
-const status = computed(() => data.value?.status?.toString());
-
-const isOutbound = computed(() => messageType.value === MESSAGE_TYPES.OUTGOING);
+const status = computed(() => call.value?.status);
+// Server-side call records use `outgoing`/`incoming`, while the Pinia store
+// and a few API hops normalise to `outbound`/`inbound`. Accept either so the
+// bubble label matches the message orientation no matter the source.
+const isOutbound = computed(() => {
+  const dir = call.value?.direction;
+  if (
+    dir === VOICE_CALL_DIRECTION.OUTGOING ||
+    dir === VOICE_CALL_DIRECTION.OUTBOUND
+  )
+    return true;
+  if (
+    dir === VOICE_CALL_DIRECTION.INCOMING ||
+    dir === VOICE_CALL_DIRECTION.INBOUND
+  )
+    return false;
+  // Fall back to the message orientation: agent-authored messages sit on the
+  // right (outbound) and contact-authored ones on the left.
+  return messageType.value === MESSAGE_TYPES.OUTGOING;
+});
+const isWhatsapp = computed(
+  () => call.value?.provider === VOICE_CALL_PROVIDERS.WHATSAPP
+);
 const isFailed = computed(() =>
  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(status.value)
 );
+const isMissedInbound = computed(() => isFailed.value && !isOutbound.value);
+const endReason = computed(() => call.value?.endReason);
+const wasDeclinedByAgent = computed(
+  () =>
+    isMissedInbound.value &&
+    endReason.value === VOICE_CALL_END_REASON.AGENT_REJECTED
+);
+const acceptedByAgentId = computed(() => call.value?.acceptedByAgentId);
+const conversationAssignee = computed(() => {
+  const conversation = store.getters.getConversationById?.(
+    conversationId?.value
+  );
+  return conversation?.meta?.assignee || null;
+});
+const displayAgentName = computed(() => {
+  if (call.value?.acceptedByAgentName) return call.value.acceptedByAgentName;
+  if (acceptedByAgentId.value) {
+    const agent = store.getters['agents/getAgentById'](acceptedByAgentId.value);
+    if (agent?.available_name) return agent.available_name;
+    if (agent?.name) return agent.name;
+  }
+  return conversationAssignee.value?.name || null;
+});
+
+const audioAttachment = computed(() =>
+  (attachments?.value || []).find(a => a.fileType === ATTACHMENT_TYPES.AUDIO)
+);
+
+const durationSeconds = computed(() => {
+  const fromCall = call.value?.durationSeconds || call.value?.duration_seconds;
+  if (fromCall != null) return fromCall;
+  const data = contentAttributes?.value?.data;
+  return data?.durationSeconds || data?.duration_seconds;
+});
+
+const formattedDuration = computed(() => formatDuration(durationSeconds.value));
+
+// Agent who handled the call (initiator on outbound, answerer on inbound), taken
+// strictly from the persisted accept fields — never the conversation's current
+// assignee, which would mis-attribute a historical call after a reassignment.
+const handlerName = computed(() => {
+  if (call.value?.acceptedByAgentName) return call.value.acceptedByAgentName;
+  if (!acceptedByAgentId.value) return null;
+  const agent = store.getters['agents/getAgentById'](acceptedByAgentId.value);
+  return agent?.available_name || agent?.name || null;
+});
+
+const handledBy = computed(() =>
+  handlerName.value
+    ? t('CONVERSATION.VOICE_CALL.HANDLED_BY', { agentName: handlerName.value })
+    : null
+);

 const labelKey = computed(() => {
  if (LABEL_MAP[status.value]) return LABEL_MAP[status.value];
-  if (status.value === VOICE_CALL_STATUS.RINGING) {
+  if (isFailed.value) {
    return isOutbound.value
-      ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
-      : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
+      ? 'CONVERSATION.VOICE_CALL.NO_ANSWER_OUTBOUND_LABEL'
+      : 'CONVERSATION.VOICE_CALL.MISSED_CALL';
  }
-  return isFailed.value
-    ? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
+  // RINGING or an as-yet-unknown/initial status: orient purely by direction so an
+  // outbound call never falls through to the "Incoming call" label.
+  return isOutbound.value
+    ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
    : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
 });

-const subtextKey = computed(() => {
-  if (SUBTEXT_MAP[status.value]) return SUBTEXT_MAP[status.value];
-  if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
-    return isOutbound.value
-      ? 'CONVERSATION.VOICE_CALL.THEY_ANSWERED'
-      : 'CONVERSATION.VOICE_CALL.YOU_ANSWERED';
+const subtext = computed(() => {
+  // Completed: "Handled by {agent} · 0:42" (drops either part when absent).
+  if (status.value === VOICE_CALL_STATUS.COMPLETED) {
+    return [handledBy.value, formattedDuration.value]
+      .filter(Boolean)
+      .join(' · ');
  }
-  return isFailed.value
-    ? 'CONVERSATION.VOICE_CALL.NO_ANSWER'
-    : 'CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET';
+  if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
+    return handledBy.value;
+  }
+  if (isFailed.value) {
+    // Missed/failed calls have no handler, so keep the reason rather than "Handled by".
+    if (isOutbound.value) {
+      return t('CONVERSATION.VOICE_CALL.NO_ANSWER_OUTBOUND_SUBTEXT');
+    }
+    if (wasDeclinedByAgent.value && displayAgentName.value) {
+      return t('CONVERSATION.VOICE_CALL.MISSED_CALL_DECLINED_BY', {
+        agentName: displayAgentName.value,
+      });
+    }
+    return t('CONVERSATION.VOICE_CALL.MISSED_CALL_INBOUND_SUBTEXT');
+  }
+  // RINGING or an as-yet-unknown/initial status.
+  if (isOutbound.value) {
+    return handledBy.value || t('CONVERSATION.VOICE_CALL.CALLING');
+  }
+  return t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
 });

 const iconName = computed(() => {
  if (ICON_MAP[status.value]) return ICON_MAP[status.value];
-  return isOutbound.value ? 'i-ph-phone-outgoing' : 'i-ph-phone-incoming';
+  return isOutbound.value
+    ? 'i-ph-phone-outgoing-bold'
+    : 'i-ph-phone-incoming-bold';
 });

-const bgColor = computed(() => BG_COLOR_MAP[status.value] || 'bg-n-teal-9');
+// Subtle icon container — matches the design's tonal swatch over the bubble bg.
+// Status drives the accent: teal for live, ruby for missed, neutral otherwise.
+const iconContainerClass = computed(() => {
+  if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
+    return 'bg-n-teal-3 text-n-teal-11';
+  }
+  if (status.value === VOICE_CALL_STATUS.RINGING) {
+    return 'bg-n-teal-3 text-n-teal-11';
+  }
+  if (isMissedInbound.value) {
+    return 'bg-n-alpha-2 text-n-ruby-9';
+  }
+  return 'bg-n-alpha-2 text-n-slate-12';
+});
+
+const callSid = computed(() => call.value?.providerCallId);
+
+const canJoinCall = computed(() => {
+  if (status.value !== VOICE_CALL_STATUS.RINGING) return false;
+  if (isOutbound.value) return false;
+  if (acceptedByAgentId.value) return false;
+  if (!callSid.value || !inboxId.value || !conversationId.value) return false;
+  if (hasActiveCall.value && activeCall.value?.callSid === callSid.value)
+    return false;
+  const assignee = conversationAssignee.value;
+  if (assignee?.id && assignee.id !== currentUserId.value) return false;
+  return true;
+});
+
+const recordingAttachment = computed(() => {
+  if (audioAttachment.value) return audioAttachment.value;
+  const url = call.value?.recordingUrl;
+  if (!url) return null;
+  return {
+    dataUrl: url,
+    fileType: ATTACHMENT_TYPES.AUDIO,
+    extension: 'wav',
+    transcribedText: call.value?.transcript || '',
+  };
+});
+
+const handleJoinCall = async () => {
+  if (!canJoinCall.value || isJoining.value) return;
+
+  if (hasActiveCall.value && activeCall.value?.callSid !== callSid.value) {
+    await endCall({
+      conversationId: activeCall.value.conversationId,
+      inboxId: activeCall.value.inboxId,
+      callSid: activeCall.value.callSid,
+    });
+  }
+
+  await joinCall({
+    conversationId: conversationId.value,
+    inboxId: inboxId.value,
+    callSid: callSid.value,
+  });
+};
+
+const canCallBack = computed(
+  () =>
+    isMissedInbound.value &&
+    !!inboxId.value &&
+    !!conversationId.value &&
+    !hasActiveCall.value &&
+    !callsStore.hasIncomingCall
+);
+
+const handleCallBack = async () => {
+  if (!canCallBack.value || isInitiatingCall.value) return;
+  try {
+    if (isWhatsapp.value) {
+      const response = await whatsappCallSession.initiateOutboundCall(
+        conversationId.value
+      );
+      if (response?.status === VOICE_CALL_OUTBOUND_INIT_STATUS.LOCKED) return;
+      // Permission template path returns no call id — show banner, no widget yet.
+      if (!response?.id) {
+        useAlert(
+          response?.status ===
+            VOICE_CALL_OUTBOUND_INIT_STATUS.PERMISSION_PENDING
+            ? t('CONVERSATION.HEADER.WHATSAPP_CALL_PERMISSION_PENDING')
+            : t('CONVERSATION.HEADER.WHATSAPP_CALL_PERMISSION_REQUESTED')
+        );
+        return;
+      }
+      callsStore.addCall({
+        callSid: response.call_id,
+        callId: response.id,
+        conversationId: conversationId.value,
+        inboxId: inboxId.value,
+        callDirection: VOICE_CALL_DIRECTION.OUTBOUND,
+        provider: VOICE_CALL_PROVIDERS.WHATSAPP,
+      });
+      return;
+    }
+    const response = await store.dispatch('contacts/initiateCall', {
+      contactId: sender.value?.id,
+      inboxId: inboxId.value,
+      conversationId: conversationId.value,
+    });
+    callsStore.addCall({
+      callSid: response?.call_sid,
+      conversationId: response?.conversation_id ?? conversationId.value,
+      inboxId: inboxId.value,
+      callDirection: VOICE_CALL_DIRECTION.OUTBOUND,
+    });
+  } catch (error) {
+    useAlert(error?.message || t('CONTACT_PANEL.CALL_FAILED'));
+  }
+};
 </script>

 <template>
-  <BaseBubble class="p-0 border-none" hide-meta>
-    <div class="flex overflow-hidden flex-col w-full max-w-xs">
-      <div class="flex gap-3 items-center p-3 w-full">
+  <BaseBubble class="!p-3 !max-w-md min-w-[240px]" hide-meta>
+    <div class="flex flex-col gap-3 w-full">
+      <!-- Header row: icon + title + duration/subtext -->
+      <div class="flex gap-2.5 items-start">
        <div
-          class="flex justify-center items-center rounded-full size-10 shrink-0"
-          :class="bgColor"
+          class="flex justify-center items-center rounded-xl size-11 shrink-0"
+          :class="iconContainerClass"
        >
-          <Icon
-            class="size-5"
-            :icon="iconName"
-            :class="{
-              'text-n-slate-1': status === VOICE_CALL_STATUS.COMPLETED,
-              'text-white': status !== VOICE_CALL_STATUS.COMPLETED,
-            }"
-          />
+          <Icon class="size-4" :icon="iconName" />
        </div>
-
-        <div class="flex overflow-hidden flex-col flex-grow">
-          <span class="text-sm font-medium truncate text-n-slate-12">
+        <div class="flex flex-col flex-1 min-w-0 self-center">
+          <span
+            class="font-display text-sm font-medium leading-tight truncate tracking-tight"
+          >
            {{ $t(labelKey) }}
          </span>
-          <span class="text-xs text-n-slate-11">
-            {{ $t(subtextKey) }}
+          <span
+            v-if="subtext"
+            class="text-sm leading-tight truncate tracking-tight opacity-75"
+          >
+            {{ subtext }}
          </span>
        </div>
      </div>
+
+      <!-- Audio player (when there's a recording) -->
+      <AudioChip
+        v-if="recordingAttachment"
+        :attachment="recordingAttachment"
+        show-transcribed-text
+      />
+
+      <!-- Call back button (missed inbound) -->
+      <NextButton
+        v-if="canCallBack"
+        type="button"
+        :label="$t('CONVERSATION.VOICE_CALL.CALL_BACK')"
+        icon="i-ph-phone-bold"
+        teal
+        class="!rounded-full"
+        :disabled="isInitiatingCall"
+        @click="handleCallBack"
+      />
+
+      <!-- Join call button (ringing inbound) -->
+      <NextButton
+        v-if="canJoinCall"
+        type="button"
+        :label="$t('CONVERSATION.VOICE_CALL.JOIN_CALL')"
+        icon="i-ph-phone-bold"
+        teal
+        class="!rounded-full"
+        :disabled="isJoining"
+        @click="handleJoinCall"
+      />
    </div>
  </BaseBubble>
 </template>
@@ -1,5 +1,5 @@
 <script setup>
-import { computed, defineOptions, useAttrs } from 'vue';
+import { computed, useAttrs } from 'vue';

 import ImageChip from 'next/message/chips/Image.vue';
 import VideoChip from 'next/message/chips/Video.vue';
@@ -31,6 +31,17 @@ const timeStampURL = computed(() => {
  return timeStampAppendedURL(attachment.dataUrl);
 });

+const TRANSCRIPT_PREVIEW_LENGTH = 200;
+const isTranscriptExpanded = ref(false);
+const isTranscriptLong = computed(
+  () => (attachment.transcribedText?.length || 0) > TRANSCRIPT_PREVIEW_LENGTH
+);
+const displayedTranscript = computed(() => {
+  const text = attachment.transcribedText || '';
+  if (!isTranscriptLong.value || isTranscriptExpanded.value) return text;
+  return `${text.slice(0, TRANSCRIPT_PREVIEW_LENGTH).trimEnd()}…`;
+});
+
 const audioPlayer = useTemplateRef('audioPlayer');

 const isPlaying = ref(false);
@@ -41,8 +52,33 @@ const playbackSpeed = ref(1);

 const { uid } = getCurrentInstance();

+// MediaRecorder-produced WebM/Opus blobs lack a Duration header → <audio>.duration
+// resolves to Infinity until we seek past the end, which forces the engine to
+// scan the file and compute the real length. Safe no-op for files with a real
+// duration already (mp3/m4a/etc).
+const resolveStreamingDuration = () => {
+  const el = audioPlayer.value;
+  if (!el) return;
+  const onTimeUpdate = () => {
+    el.removeEventListener('timeupdate', onTimeUpdate);
+    el.currentTime = 0;
+    duration.value = el.duration;
+  };
+  el.addEventListener('timeupdate', onTimeUpdate);
+  try {
+    el.currentTime = Number.MAX_SAFE_INTEGER;
+  } catch {
+    el.removeEventListener('timeupdate', onTimeUpdate);
+  }
+};
+
 const onLoadedMetadata = () => {
-  duration.value = audioPlayer.value?.duration;
+  const d = audioPlayer.value?.duration;
+  if (!Number.isFinite(d)) {
+    resolveStreamingDuration();
+    return;
+  }
+  duration.value = d;
 };

 const playbackSpeedLabel = computed(() => {
@@ -53,7 +89,8 @@ const playbackSpeedLabel = computed(() => {
 // When the onLoadMetadata is called, so we need to set the duration
 // value when the component is mounted
 onMounted(() => {
-  duration.value = audioPlayer.value?.duration;
+  const d = audioPlayer.value?.duration;
+  if (Number.isFinite(d)) duration.value = d;
  audioPlayer.value.playbackRate = playbackSpeed.value;
 });

@@ -189,7 +226,18 @@ const downloadAudio = async () => {
      v-if="attachment.transcribedText && showTranscribedText"
      class="text-n-slate-12 p-3 text-sm bg-n-alpha-1 rounded-lg w-full break-words"
    >
-      {{ attachment.transcribedText }}
+      {{ displayedTranscript }}
+      <button
+        v-if="isTranscriptLong"
+        class="block mt-1 p-0 border-0 bg-transparent text-n-slate-11 hover:text-n-slate-12 font-medium"
+        @click="isTranscriptExpanded = !isTranscriptExpanded"
+      >
+        {{
+          isTranscriptExpanded
+            ? $t('CONVERSATION.VOICE_CALL.TRANSCRIPT_SHOW_LESS')
+            : $t('CONVERSATION.VOICE_CALL.TRANSCRIPT_SHOW_MORE')
+        }}
+      </button>
    </div>
  </div>
 </template>
@@ -78,6 +78,12 @@ export const MEDIA_TYPES = [
  ATTACHMENT_TYPES.IG_REEL,
 ];

+export const NON_FILE_TYPES = [
+  ATTACHMENT_TYPES.LOCATION,
+  ATTACHMENT_TYPES.FALLBACK,
+  ATTACHMENT_TYPES.CONTACT,
+];
+
 export const VOICE_CALL_STATUS = {
  IN_PROGRESS: 'in-progress',
  RINGING: 'ringing',
@@ -88,5 +94,18 @@ export const VOICE_CALL_STATUS = {

 export const VOICE_CALL_DIRECTION = {
  INBOUND: 'inbound',
+  INCOMING: 'incoming',
+  OUTGOING: 'outgoing',
+  ONGOING: 'ongoing',
  OUTBOUND: 'outbound',
 };
+
+export const VOICE_CALL_OUTBOUND_INIT_STATUS = {
+  LOCKED: 'locked',
+  PERMISSION_REQUESTED: 'permission_requested',
+  PERMISSION_PENDING: 'permission_pending',
+};
+
+export const VOICE_CALL_END_REASON = {
+  AGENT_REJECTED: 'agent_rejected',
+};
@@ -1,21 +0,0 @@
-<script setup>
-import CallToAction from '../../bubbles/Template/CallToAction.vue';
-
-const message = {
-  content:
-    'We have super cool products going live! Pre-order and customize products. Contact us for more details',
-};
-</script>
-
-<template>
-  <Story
-    title="Components/Message Bubbles/Template/CallToAction"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Call To Action">
-      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
-        <CallToAction :message="message" />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,23 +0,0 @@
-<script setup>
-import Card from '../../bubbles/Template/Card.vue';
-
-const message = {
-  title: 'Two in one cake (1 pound)',
-  content: 'Customize your order for special occasions',
-  image_url:
-    'https://images.unsplash.com/photo-1506905925346-21bda4d32df4?w=500&h=300&fit=crop',
-};
-</script>
-
-<template>
-  <Story
-    title="Components/Message Bubbles/Template/Card"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Card">
-      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
-        <Card :message="message" />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,21 +0,0 @@
-<script setup>
-import ListPicker from '../../bubbles/Template/ListPicker.vue';
-
-const message = {
-  content: `Hey there! Thanks for reaching out to us. Could you let us know
-what you need to help us better assist you? `,
-};
-</script>
-
-<template>
-  <Story
-    title="Components/Message Bubbles/Template/ListPicker"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="ListPicker">
-      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
-        <ListPicker :message="message" />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,23 +0,0 @@
-<script setup>
-import Media from '../../bubbles/Template/Media.vue';
-
-const message = {
-  content:
-    'Welcome to our Diwali sale! Get flat 50% off on select items. Hurry now!',
-  image_url:
-    'https://images.unsplash.com/photo-1506905925346-21bda4d32df4?w=500&h=300&fit=crop',
-};
-</script>
-
-<template>
-  <Story
-    title="Components/Message Bubbles/Template/Media"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Image Media">
-      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
-        <Media :message="message" />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,21 +0,0 @@
-<script setup>
-import QuickReply from '../../bubbles/Template/QuickReply.vue';
-
-const message = {
-  content: `Hey there! Thanks for reaching out to us. Could you let us know
-what you need to help us better assist you?`,
-};
-</script>
-
-<template>
-  <Story
-    title="Components/Message Bubbles/Template/QuickReply"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Quick Replies">
-      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
-        <QuickReply :message="message" />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,20 +0,0 @@
-<script setup>
-import Text from '../../bubbles/Template/Text.vue';
-
-const message = {
-  content: 'Hello John, how may we assist you?',
-};
-</script>
-
-<template>
-  <Story
-    title="Components/Message Bubbles/Template/Text"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Default Text">
-      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
-        <Text :message="message" />
-      </div>
-    </Variant>
-  </Story>
-</template>