diff --git a/enterprise/app/jobs/sla/process_account_applied_slas_job.rb b/enterprise/app/jobs/sla/process_account_applied_slas_job.rb
index 1ddd394f7..e8dba1b67 100644
--- a/enterprise/app/jobs/sla/process_account_applied_slas_job.rb
+++ b/enterprise/app/jobs/sla/process_account_applied_slas_job.rb
@@ -5,9 +5,11 @@ class Sla::ProcessAccountAppliedSlasJob < ApplicationJob
     missed_slas = []
 
     account.applied_slas.where(sla_status: %w[active active_with_misses]).includes(:conversation, :sla_policy).each do |applied_sla|
-      Sla::EvaluateAppliedSlaService.new(applied_sla: applied_sla).perform
-      applied_sla.reload
-      missed_slas << applied_sla if applied_sla.status == :missed || applied_sla.status == :active_with_misses
+      sla_events, updated_applied_sla = Sla::EvaluateAppliedSlaService.new(applied_sla: applied_sla).perform
+      if updated_applied_sla.status == :missed || updated_applied_sla.status == :active_with_misses
+        missed_slas << { sla_events: sla_events,
+                         applied_sla: updated_applied_sla }
+      end
     end
 
     user_sla_map = build_user_sla_map(missed_slas)
@@ -17,19 +19,22 @@ class Sla::ProcessAccountAppliedSlasJob < ApplicationJob
   def build_user_sla_map(missed_slas)
     user_sla_map = {}
 
-    missed_slas.each do |applied_sla|
+    missed_slas.each do |missed_sla|
+      applied_sla = missed_sla[:applied_sla]
+      sla_events = missed_sla[:sla_events]
+
       # get all participants of the conversation
       users_to_notify = applied_sla.conversation.conversation_participants.map(&:user)
       assignee = applied_sla.conversation.assignee
 
       users_to_notify.each do |user|
         user_sla_map[user] ||= []
-        user_sla_map[user] << applied_sla
+        user_sla_map[user] << { sla_events: sla_events, applied_sla: applied_sla }
       end
 
       if assignee.present?
         user_sla_map[assignee] ||= []
-        user_sla_map[assignee] << applied_sla
+        user_sla_map[assignee] << { sla_events: sla_events, applied_sla: applied_sla }
       end
     end
 
@@ -39,8 +44,8 @@ class Sla::ProcessAccountAppliedSlasJob < ApplicationJob
   def notify_users(user_sla_map, account)
     admins = account.administrators
 
-    user_sla_map.each do |user, slas|
-      puts "Notifying user #{user.id} and #{admins.count} admins about #{slas.count} missed SLAs"
+    user_sla_map.each do |user, sla_data|
+      puts "Notifying user #{user.id} and #{admins.count} admins about #{sla_data.count} missed SLAs"
     end
   end
 end
diff --git a/enterprise/app/services/sla/evaluate_applied_sla_service.rb b/enterprise/app/services/sla/evaluate_applied_sla_service.rb
index 8e217b52e..44ff406fd 100644
--- a/enterprise/app/services/sla/evaluate_applied_sla_service.rb
+++ b/enterprise/app/services/sla/evaluate_applied_sla_service.rb
@@ -6,22 +6,27 @@ class Sla::EvaluateAppliedSlaService
   RT_THRESHOLD = 'rt'.freeze
 
   def perform
-    check_sla_thresholds
+    sla_events = []
+
+    check_sla_thresholds(sla_events)
 
     # We will calculate again in the next iteration
-    return unless applied_sla.conversation.resolved?
+    return [sla_events, applied_sla] unless applied_sla.conversation.resolved?
 
     # after conversation is resolved, we will check if the SLA was hit or missed
     handle_hit_sla(applied_sla)
+
+    [sla_events, applied_sla]
   end
 
   private
 
-  def check_sla_thresholds
+  def check_sla_thresholds(sla_events)
     [:first_response_time_threshold, :next_response_time_threshold, :resolution_time_threshold].each do |threshold|
       next if applied_sla.sla_policy.send(threshold).blank?
 
-      send("check_#{threshold}", applied_sla, applied_sla.conversation, applied_sla.sla_policy)
+      event = send("check_#{threshold}", applied_sla, applied_sla.conversation, applied_sla.sla_policy)
+      sla_events << event if event.present?
     end
   end