feat(v5): New expanded layout for chat list

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardAvatar.vue

@@ -0,0 +1,58 @@
+<script setup>
+import { ref, computed } from 'vue';
+import Avatar from 'next/avatar/Avatar.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+
+const props = defineProps({
+  contact: { type: Object, required: true },
+  selected: { type: Boolean, default: false },
+  enableSelection: { type: Boolean, default: true },
+  hideThumbnail: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['selectConversation']);
+
+const hovered = ref(false);
+
+const onThumbnailHover = () => {
+  hovered.value = !props.hideThumbnail;
+};
+
+const onThumbnailLeave = () => {
+  hovered.value = false;
+};
+
+const selectedModel = computed({
+  get: () => props.selected,
+  set: value => {
+    emit('selectConversation', value);
+  },
+});
+</script>
+
+<template>
+  <div
+    class="relative flex items-center flex-shrink-0"
+    @mouseenter="onThumbnailHover"
+    @mouseleave="onThumbnailLeave"
+  >
+    <Avatar
+      v-if="!hideThumbnail"
+      :name="contact.name"
+      :src="contact.thumbnail"
+      :size="24"
+      :status="contact.availability_status"
+      hide-offline-status
+    >
+      <template v-if="enableSelection" #overlay>
+        <div
+          v-if="hovered || selected"
+          class="flex items-center justify-center rounded-md cursor-pointer absolute inset-0 z-10 backdrop-blur-[2px] size-6"
+          @click.stop
+        >
+          <Checkbox v-model="selectedModel" />
+        </div>
+      </template>
+    </Avatar>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardContent.vue

@@ -0,0 +1,47 @@
+<script setup>
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import MessagePreview from './MessagePreview.vue';
+import VoiceCallStatus from './VoiceCallStatus.vue';
+import UnreadBadge from './UnreadBadge.vue';
+
+defineProps({
+  lastMessage: { type: Object, default: null },
+  voiceCallStatus: { type: String, default: '' },
+  voiceCallDirection: { type: String, default: '' },
+  unreadCount: { type: Number, default: 0 },
+  showExpandedPreview: { type: Boolean, default: false },
+});
+</script>
+
+<template>
+  <div
+    class="grid grid-cols-[1fr_auto] gap-1.5"
+    :class="showExpandedPreview ? 'items-end' : 'items-center'"
+  >
+    <VoiceCallStatus
+      v-if="voiceCallStatus"
+      key="voice-status-row"
+      :status="voiceCallStatus"
+      :direction="voiceCallDirection"
+      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
+    />
+    <MessagePreview
+      v-else-if="lastMessage"
+      key="message-preview"
+      :message="lastMessage"
+      :multi-line="showExpandedPreview"
+      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
+    />
+    <span
+      v-else
+      key="no-messages"
+      class="inline-grid grid-flow-col auto-cols-max items-center gap-1 text-body-main"
+      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
+    >
+      <Icon icon="i-lucide-info" class="size-3.5" />
+      {{ $t(`CHAT_LIST.NO_MESSAGES`) }}
+    </span>
+
+    <UnreadBadge :count="unreadCount" :align-bottom="showExpandedPreview" />
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardHeader.vue

@@ -0,0 +1,23 @@
+<script setup>
+import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
+
+defineProps({
+  contactName: { type: String, required: true },
+  timestamp: { type: Number, required: true },
+  createdAt: { type: Number, required: true },
+});
+</script>
+
+<template>
+  <div class="grid grid-cols-[1fr_auto] items-center gap-2 h-5">
+    <h4 class="text-sm my-0 capitalize truncate text-n-slate-12 font-medium">
+      {{ contactName }}
+    </h4>
+
+    <TimeAgo
+      :last-activity-timestamp="timestamp"
+      :created-at-timestamp="createdAt"
+      class="font-440 !text-xs shrink-0"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardLabels.vue

@@ -1,95 +1,191 @@
 <script setup>
-import { ref, computed } from 'vue';
+import {
+  ref,
+  computed,
+  inject,
+  nextTick,
+  useSlots,
+  watch,
+  useAttrs,
+} from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useThrottleFn } from '@vueuse/core';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Label from 'dashboard/components-next/label/Label.vue';
 
 const props = defineProps({
-  conversationLabels: {
+  labels: {
     type: Array,
     required: true,
   },
-  accountLabels: {
-    type: Array,
-    required: true,
+  disableToggle: {
+    type: Boolean,
+    default: false,
   },
 });
 
-const WIDTH_CONFIG = Object.freeze({
-  DEFAULT_WIDTH: 80,
-  CHAR_WIDTH: {
-    SHORT: 8, // For labels <= 5 chars
-    LONG: 6, // For labels > 5 chars
-  },
-  BASE_WIDTH: 12, // dot + gap
-  THRESHOLD: 5, // character length threshold
-});
+defineOptions({ inheritAttrs: false });
 
-const containerRef = ref(null);
-const maxLabels = ref(1);
+const attrs = useAttrs();
+const slots = useSlots();
+const { t } = useI18n();
+
+const accountLabels = useMapGetter('labels/getLabels');
 
 const activeLabels = computed(() => {
-  const labelSet = new Set(props.conversationLabels);
-  return props.accountLabels?.filter(({ title }) => labelSet.has(title));
+  return accountLabels.value.filter(({ title }) =>
+    props.labels.includes(title)
+  );
 });
 
-const calculateLabelWidth = ({ title = '' }) => {
-  const charWidth =
-    title.length > WIDTH_CONFIG.THRESHOLD
-      ? WIDTH_CONFIG.CHAR_WIDTH.LONG
-      : WIDTH_CONFIG.CHAR_WIDTH.SHORT;
+const showAllLabels = ref(false);
+const showExpandLabelButton = ref(false);
+const labelPosition = ref(-1);
+const labelContainer = ref(null);
 
-  return title.length * charWidth + WIDTH_CONFIG.BASE_WIDTH;
-};
-
-const getAverageWidth = labels => {
-  if (!labels.length) return WIDTH_CONFIG.DEFAULT_WIDTH;
-
-  const totalWidth = labels.reduce(
-    (sum, label) => sum + calculateLabelWidth(label),
-    0
-  );
-
-  return totalWidth / labels.length;
-};
-
-const visibleLabels = computed(() =>
-  activeLabels.value?.slice(0, maxLabels.value)
+// Show if there are labels OR if before slot exists
+const showSection = computed(
+  () => activeLabels.value.length > 0 || !!slots.before
 );
 
-const updateVisibleLabels = () => {
-  if (!containerRef.value) return;
+const computeVisibleLabelPosition = () => {
+  const container = labelContainer.value;
+  if (!container || activeLabels.value.length === 0) {
+    showExpandLabelButton.value = false;
+    return;
+  }
 
-  const containerWidth = containerRef.value.offsetWidth;
-  const avgWidth = getAverageWidth(activeLabels.value);
+  const labels = container.querySelectorAll('[data-label]');
+  if (labels.length === 0) {
+    showExpandLabelButton.value = false;
+    return;
+  }
 
-  maxLabels.value = Math.max(1, Math.floor(containerWidth / avgWidth));
+  // Early exit if all labels are visible
+  if (showAllLabels.value) return;
+
+  const beforeSlot = container.querySelector('[data-before-slot]');
+  const beforeSlotWidth = beforeSlot?.offsetWidth ?? 0;
+  const availableWidth = container.clientWidth - 46 - beforeSlotWidth;
+
+  let totalWidth = 0;
+  const labelsArray = Array.from(labels);
+
+  // Find last visible label index using some() - stops early on overflow
+  const overflowIndex = labelsArray.findIndex(label => {
+    totalWidth += label.offsetWidth + 6;
+    return totalWidth > availableWidth;
+  });
+
+  const visibleIndex =
+    overflowIndex === -1 ? labelsArray.length - 1 : overflowIndex - 1;
+
+  labelPosition.value = visibleIndex;
+  showExpandLabelButton.value = visibleIndex < labelsArray.length - 1;
+};
+
+const throttledCalculate = useThrottleFn(computeVisibleLabelPosition, 16);
+
+watch(activeLabels, () => nextTick(throttledCalculate), { immediate: true });
+
+// Recalculate when parent triggers (e.g., tab changes in ChatList)
+// Needed because inbox conversation view shows metadata inside CardLabels, affecting available width
+const recalculateKey = inject('recalculateLabelsKey', null);
+
+if (recalculateKey) {
+  watch(recalculateKey, () => nextTick(throttledCalculate));
+}
+
+const hiddenLabelsCount = computed(() => {
+  if (!showExpandLabelButton.value || showAllLabels.value) return 0;
+  return activeLabels.value.length - labelPosition.value - 1;
+});
+
+// Check if all labels are hidden (none visible)
+const allLabelsHidden = computed(() => {
+  return labelPosition.value === -1 && activeLabels.value.length > 0;
+});
+
+// Label text for button when disableToggle is true and all labels are hidden
+const labelsCountText = computed(() => {
+  if (props.disableToggle && allLabelsHidden.value) {
+    return t('CONVERSATION.CARD.LABELS_COUNT', {
+      count: activeLabels.value.length,
+    });
+  }
+  if (!showAllLabels.value && hiddenLabelsCount.value > 0) {
+    return hiddenLabelsCount.value;
+  }
+  return '';
+});
+
+const hiddenLabelsTooltip = computed(() => {
+  if (!props.disableToggle) return '';
+  // When all labels are hidden, show all label titles
+  if (allLabelsHidden.value) {
+    return activeLabels.value.map(label => label.title).join(', ');
+  }
+  if (!showExpandLabelButton.value) return '';
+  const hiddenLabels = activeLabels.value.slice(labelPosition.value + 1);
+  return hiddenLabels.map(label => label.title).join(', ');
+});
+
+const tooltipText = computed(() => {
+  if (props.disableToggle && hiddenLabelsTooltip.value) {
+    return hiddenLabelsTooltip.value;
+  }
+  return showAllLabels.value
+    ? t('CONVERSATION.CARD.HIDE_LABELS')
+    : t('CONVERSATION.CARD.SHOW_LABELS');
+});
+
+const onShowLabels = e => {
+  e.stopPropagation();
+  if (props.disableToggle) return;
+  showAllLabels.value = !showAllLabels.value;
+  nextTick(() => computeVisibleLabelPosition());
 };
 </script>
 
 <template>
   <div
-    ref="containerRef"
-    v-resize="updateVisibleLabels"
-    class="flex items-center gap-2.5 w-full min-w-0 h-6 overflow-hidden"
+    v-if="showSection"
+    ref="labelContainer"
+    v-bind="attrs"
+    v-resize="throttledCalculate"
+    data-labels-container
+    class="flex items-center flex-shrink min-w-0 min-h-6 gap-x-1.5 gap-y-1 [&:not(:has([data-label],[data-before-slot]))]:hidden"
+    :class="{ 'h-auto overflow-visible flex-row flex-wrap': showAllLabels }"
   >
-    <template v-for="(label, index) in visibleLabels" :key="label.id">
-      <div
-        class="flex items-center gap-1.5 min-w-0"
-        :class="[
-          index !== visibleLabels.length - 1
-            ? 'flex-shrink-0 text-ellipsis'
-            : 'flex-shrink',
-        ]"
-      >
-        <div
-          :style="{ backgroundColor: label.color }"
-          class="size-1.5 rounded-full flex-shrink-0"
-        />
-        <span
-          class="text-sm text-n-slate-10 whitespace-nowrap"
-          :class="{ truncate: index === visibleLabels.length - 1 }"
-        >
-          {{ label.title }}
-        </span>
-      </div>
-    </template>
+    <slot name="before" />
+
+    <Label
+      v-for="(label, index) in activeLabels"
+      :key="label ? label.id : index"
+      data-label
+      :label="label"
+      compact
+      :class="{
+        'invisible absolute': !showAllLabels && index > labelPosition,
+      }"
+    />
+    <Button
+      v-if="showExpandLabelButton || (disableToggle && allLabelsHidden)"
+      v-tooltip.top="{
+        content: tooltipText,
+        delay: { show: 1000, hide: 0 },
+      }"
+      :label="labelsCountText"
+      xs
+      slate
+      :no-animation="disableToggle"
+      :icon="labelsCountText ? 'i-lucide-plus' : 'i-lucide-chevron-left'"
+      class="!py-0 !px-1.5 flex-shrink-0 !rounded-md !bg-n-button-color -outline-offset-1 !gap-0.5 [&>span:first-child]:!text-n-slate-10 [&>span:last-child]:!text-n-slate-11"
+      :class="{ 'cursor-default': disableToggle }"
+      @click="onShowLabels"
+    />
   </div>
+  <template v-else />
 </template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMetaSection.vue

@@ -0,0 +1,103 @@
+<script setup>
+import { computed, useTemplateRef } from 'vue';
+import Avatar from 'next/avatar/Avatar.vue';
+import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
+import CardPriorityIcon from './CardPriorityIcon.vue';
+import CardStatusIcon from './CardStatusIcon.vue';
+import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
+
+const props = defineProps({
+  chat: { type: Object, required: true },
+  inbox: { type: Object, required: true },
+  showInboxName: { type: Boolean, default: false },
+  showAssignee: { type: Boolean, default: false },
+  assignee: { type: Object, default: () => ({}) },
+  inline: { type: Boolean, default: false },
+  isLabelsEmpty: { type: Boolean, default: false },
+});
+
+const slaCardLabel = useTemplateRef('slaCardLabel');
+
+const hasSlaPolicyId = computed(
+  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
+);
+
+const showSection = computed(() => {
+  if (props.inline) {
+    return (
+      hasSlaPolicyId.value ||
+      props.chat.priority ||
+      (props.showAssignee && props.assignee.name)
+    );
+  }
+  return (
+    props.showInboxName ||
+    (props.showAssignee && props.assignee.name) ||
+    props.chat.priority ||
+    props.chat.status ||
+    hasSlaPolicyId.value
+  );
+});
+</script>
+
+<template>
+  <!-- Full meta section (when not inline) -->
+  <div
+    v-if="showSection && !inline"
+    class="flex items-center justify-between min-w-0 gap-8 h-6 mb-1"
+  >
+    <div class="flex-1 min-w-0 flex items-center gap-0.5">
+      <InboxName v-if="showInboxName" :inbox="inbox" class="min-w-0" />
+    </div>
+    <div class="flex items-center gap-1.5 flex-shrink-0">
+      <CardPriorityIcon
+        v-if="chat.priority"
+        :priority="chat.priority"
+        class="flex-shrink-0"
+      />
+      <Avatar
+        v-if="showAssignee && assignee.name"
+        v-tooltip.top="{
+          content: assignee.name,
+          delay: { show: 500, hide: 0 },
+        }"
+        :name="assignee.name"
+        :src="assignee.thumbnail"
+        :size="14"
+        :status="assignee.availability_status"
+        hide-offline-status
+        rounded-full
+      />
+      <CardStatusIcon v-if="chat.status" :status="chat.status" />
+    </div>
+  </div>
+
+  <!-- Inline meta section (compact mode for cases in inbox and label filter view) -->
+  <div
+    v-else-if="showSection && inline"
+    data-before-slot
+    class="flex items-center gap-1.5 flex-shrink-0"
+  >
+    <div class="flex items-center gap-1.5">
+      <CardPriorityIcon
+        v-if="chat.priority"
+        :priority="chat.priority"
+        class="flex-shrink-0"
+      />
+      <Avatar
+        v-if="showAssignee && assignee.name"
+        v-tooltip.top="assignee.name"
+        :name="assignee.name"
+        :src="assignee.thumbnail"
+        :size="14"
+        :status="assignee.availability_status"
+        hide-offline-status
+        rounded-full
+      />
+      <CardStatusIcon v-if="chat.status" :status="chat.status" />
+    </div>
+    <div v-if="hasSlaPolicyId" class="rounded-lg h-2 w-px bg-n-strong mx-0.5" />
+    <SLACardLabel v-if="hasSlaPolicyId" ref="slaCardLabel" :chat="chat" />
+    <div v-if="!isLabelsEmpty" class="rounded-lg h-2 w-px bg-n-strong mx-0.5" />
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue

@@ -1,207 +1,42 @@
 <script setup>
+import { computed } from 'vue';
 import { CONVERSATION_PRIORITY } from 'shared/constants/messages';
 
-defineProps({
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
   priority: {
     type: String,
     default: '',
   },
+  showEmpty: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const icons = {
+  [CONVERSATION_PRIORITY.URGENT]: 'i-woot-priority-urgent',
+  [CONVERSATION_PRIORITY.HIGH]: 'i-woot-priority-high',
+  [CONVERSATION_PRIORITY.MEDIUM]: 'i-woot-priority-medium',
+  [CONVERSATION_PRIORITY.LOW]: 'i-woot-priority-low',
+};
+
+const iconName = computed(() => {
+  if (props.priority && icons[props.priority]) {
+    return icons[props.priority];
+  }
+  return props.showEmpty ? 'i-woot-priority-empty' : '';
 });
 </script>
 
-<!-- eslint-disable vue/no-static-inline-styles -->
 <template>
-  <div class="inline-flex items-center justify-center rounded-md">
-    <!-- Low Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.LOW"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-      </g>
-    </svg>
-
-    <!-- Medium Priority  -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.MEDIUM"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-      </g>
-    </svg>
-
-    <!-- High Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.HIGH"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-      </g>
-    </svg>
-
-    <!-- Urgent Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.URGENT"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-      </g>
-    </svg>
-  </div>
+  <Icon
+    v-tooltip.top="{
+      content: priority,
+      delay: { show: 500, hide: 0 },
+    }"
+    :icon="iconName"
+    class="size-4 text-n-slate-5"
+  />
 </template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardStatusIcon.vue

@@ -0,0 +1,42 @@
+<script setup>
+import { computed } from 'vue';
+import { CONVERSATION_STATUS } from 'shared/constants/messages';
+
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  status: {
+    type: String,
+    default: '',
+  },
+  showEmpty: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const icons = {
+  [CONVERSATION_STATUS.OPEN]: 'i-woot-status-open',
+  [CONVERSATION_STATUS.RESOLVED]: 'i-woot-status-resolved',
+  [CONVERSATION_STATUS.PENDING]: 'i-woot-status-pending',
+  [CONVERSATION_STATUS.SNOOZED]: 'i-woot-status-snoozed',
+};
+
+const iconName = computed(() => {
+  if (props.status && icons[props.status]) {
+    return icons[props.status];
+  }
+  return props.showEmpty ? 'i-woot-status-empty' : '';
+});
+</script>
+
+<template>
+  <Icon
+    v-tooltip.top="{
+      content: status,
+      delay: { show: 500, hide: 0 },
+    }"
+    :icon="iconName"
+    class="size-4 flex-shrink-0"
+  />
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardCompact.vue

@@ -0,0 +1,135 @@
+<script setup>
+import { computed, useTemplateRef } from 'vue';
+import { getLastMessage } from 'dashboard/helper/conversationHelper';
+import CardMetaSection from './CardMetaSection.vue';
+import CardAvatar from './CardAvatar.vue';
+import CardHeader from './CardHeader.vue';
+import CardContent from './CardContent.vue';
+import CardLabels from './CardLabels.vue';
+import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
+
+const props = defineProps({
+  chat: { type: Object, required: true },
+  currentContact: { type: Object, required: true },
+  assignee: { type: Object, default: () => ({}) },
+  inbox: { type: Object, default: () => ({}) },
+  selected: { type: Boolean, default: false },
+  isActiveChat: { type: Boolean, default: false },
+  compact: { type: Boolean, default: false },
+  showAssignee: { type: Boolean, default: false },
+  showInboxName: { type: Boolean, default: false },
+  hideThumbnail: { type: Boolean, default: false },
+  enableSelection: { type: Boolean, default: true },
+  isInboxView: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['selectConversation', 'click', 'contextmenu']);
+
+const slaCardLabel = useTemplateRef('slaCardLabel');
+
+const lastMessageInChat = computed(() => getLastMessage(props.chat));
+const showLabelsSection = computed(() => props.chat.labels?.length > 0);
+const showExpandedPreview = computed(
+  () => props.compact && !showLabelsSection.value
+);
+
+const voiceCallData = computed(() => ({
+  status: props.chat.additional_attributes?.call_status,
+  direction: props.chat.additional_attributes?.call_direction,
+}));
+
+const unreadCount = computed(() => props.chat?.unread_count);
+
+const hasSlaPolicyId = computed(
+  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
+);
+
+const onSelectConversation = checked => {
+  emit('selectConversation', checked);
+};
+</script>
+
+<template>
+  <div
+    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full cursor-pointer group transition-colors duration-150"
+    :class="{
+      'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3': isActiveChat,
+      'selected bg-n-slate-2 dark:bg-n-slate-3': selected,
+      'px-0 py-3': compact,
+      'px-2 pt-2.5 pb-3 hover:bg-n-alpha-1 rounded-lg': !compact,
+    }"
+    @click="$emit('click', $event)"
+    @contextmenu="$emit('contextmenu', $event)"
+  >
+    <div class="min-w-0 w-full">
+      <CardMetaSection
+        v-if="!isInboxView"
+        :chat="chat"
+        :inbox="inbox"
+        :show-inbox-name="showInboxName"
+        :show-assignee="showAssignee"
+        :assignee="assignee"
+      />
+
+      <div
+        class="grid gap-2.5 items-start"
+        :class="{
+          'mt-0.5 grid-cols-1': compact,
+          'grid-cols-[auto,1fr]': !compact,
+        }"
+      >
+        <CardAvatar
+          v-if="!compact"
+          :contact="currentContact"
+          :selected="selected"
+          :enable-selection="enableSelection"
+          :hide-thumbnail="hideThumbnail"
+          class="mt-0.5"
+          @select-conversation="onSelectConversation"
+        />
+
+        <div class="min-w-0 flex flex-col gap-1.5">
+          <div class="min-w-0 flex flex-col gap-px">
+            <CardHeader
+              v-if="!compact"
+              :contact-name="currentContact.name"
+              :timestamp="chat.timestamp"
+              :created-at="chat.created_at"
+            />
+
+            <CardContent
+              :last-message="lastMessageInChat"
+              :voice-call-status="voiceCallData.status"
+              :voice-call-direction="voiceCallData.direction"
+              :unread-count="unreadCount"
+              :show-expanded-preview="showExpandedPreview"
+            />
+          </div>
+
+          <CardLabels
+            v-if="showLabelsSection || isInboxView"
+            :labels="chat.labels"
+          >
+            <template #before>
+              <CardMetaSection
+                v-if="isInboxView"
+                :chat="chat"
+                :inbox="inbox"
+                :show-assignee="showAssignee"
+                :assignee="assignee"
+                :is-labels-empty="chat.labels.length === 0"
+                inline
+              />
+              <SLACardLabel
+                v-else-if="hasSlaPolicyId"
+                ref="slaCardLabel"
+                data-before-slot
+                :chat="chat"
+              />
+            </template>
+          </CardLabels>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue

@@ -0,0 +1,182 @@
+<script setup>
+import { computed, useTemplateRef } from 'vue';
+import { getLastMessage } from 'dashboard/helper/conversationHelper';
+import CardAvatar from './CardAvatar.vue';
+import CardContent from './CardContent.vue';
+import CardLabels from './CardLabels.vue';
+import CardPriorityIcon from './CardPriorityIcon.vue';
+import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
+import Avatar from 'next/avatar/Avatar.vue';
+import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
+import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
+import CardStatusIcon from './CardStatusIcon.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  chat: { type: Object, required: true },
+  currentContact: { type: Object, required: true },
+  assignee: { type: Object, default: () => ({}) },
+  inbox: { type: Object, default: () => ({}) },
+  selected: { type: Boolean, default: false },
+  isActiveChat: { type: Boolean, default: false },
+  showAssignee: { type: Boolean, default: false },
+  showInboxName: { type: Boolean, default: false },
+  isInboxView: { type: Boolean, default: false },
+});
+
+const emit = defineEmits([
+  'selectConversation',
+  'deSelectConversation',
+  'click',
+  'contextmenu',
+]);
+
+const lastMessageInChat = computed(() => getLastMessage(props.chat));
+const showLabelsSection = computed(() => props.chat.labels?.length > 0);
+
+const voiceCallData = computed(() => ({
+  status: props.chat.additional_attributes?.call_status,
+  direction: props.chat.additional_attributes?.call_direction,
+}));
+
+const unreadCount = computed(() => props.chat.unread_count);
+
+const slaCardLabel = useTemplateRef('slaCardLabel');
+
+const hasSlaPolicyId = computed(
+  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
+);
+
+const selectedModel = computed({
+  get: () => props.selected,
+  set: value => {
+    if (value) {
+      emit('selectConversation', value);
+    } else {
+      emit('deSelectConversation', value);
+    }
+  },
+});
+</script>
+
+<template>
+  <div
+    class="relative cursor-pointer group transition-colors duration-150 grid gap-4 items-center px-2 h-12"
+    :class="{
+      'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3': isActiveChat,
+      'selected bg-n-slate-2 dark:bg-n-slate-3': selected,
+      'hover:bg-n-alpha-1 rounded-lg': !isActiveChat && !selected,
+      'grid-cols-[minmax(0,2fr)_minmax(0,1fr)]': showLabelsSection,
+      'grid-cols-[minmax(0,2fr)_max-content]': !showLabelsSection,
+    }"
+    @click="$emit('click', $event)"
+    @contextmenu="$emit('contextmenu', $event)"
+  >
+    <!-- LEFT SECTION -->
+    <div class="flex items-center gap-2 min-w-0 flex-1">
+      <div class="flex items-center justify-center flex-shrink-0" @click.stop>
+        <Checkbox v-model="selectedModel" />
+      </div>
+
+      <div class="w-px h-3 bg-n-slate-6 flex-shrink-0" />
+
+      <div class="w-4 flex items-center justify-center flex-shrink-0">
+        <CardPriorityIcon :priority="chat.priority" show-empty />
+      </div>
+
+      <div class="w-4 flex items-center justify-center flex-shrink-0">
+        <Avatar
+          v-if="showAssignee && assignee.name"
+          v-tooltip.top="{
+            content: assignee.name,
+            delay: { show: 500, hide: 0 },
+          }"
+          :name="assignee.name"
+          :src="assignee.thumbnail"
+          :size="14"
+          :status="assignee.availability_status"
+          hide-offline-status
+          rounded-full
+        />
+        <Icon
+          v-else
+          icon="i-woot-empty-assignee"
+          class="size-4 text-n-slate-7"
+        />
+      </div>
+
+      <div class="w-4 flex items-center justify-center flex-shrink-0">
+        <CardStatusIcon :status="chat.status" show-empty />
+      </div>
+
+      <div class="w-px h-3 bg-n-slate-6 flex-shrink-0" />
+
+      <div v-if="!isInboxView" class="w-20 flex-shrink-0">
+        <InboxName v-if="showInboxName" :inbox="inbox" class="min-w-0" />
+      </div>
+
+      <div class="w-px h-3 bg-n-slate-6 flex-shrink-0" />
+
+      <div
+        v-tooltip.top="{
+          content: chat.id,
+          delay: { show: 500, hide: 0 },
+        }"
+        class="h-6 flex items-center gap-1 max-w-20 w-full min-w-0"
+      >
+        <Icon
+          icon="i-woot-hash"
+          class="size-3.5 text-n-slate-10 flex-shrink-0"
+        />
+        <span class="text-label-small text-n-slate-11 truncate">
+          {{ chat.id }}
+        </span>
+      </div>
+
+      <CardAvatar
+        :contact="currentContact"
+        :selected="false"
+        :enable-selection="false"
+        :hide-thumbnail="false"
+      />
+
+      <h4
+        class="text-heading-3 my-0 capitalize truncate text-n-slate-12 font-medium w-32 flex-shrink-0"
+      >
+        {{ currentContact.name }}
+      </h4>
+
+      <CardContent
+        :last-message="lastMessageInChat"
+        :voice-call-status="voiceCallData.status"
+        :voice-call-direction="voiceCallData.direction"
+        :unread-count="unreadCount"
+        :show-expanded-preview="false"
+      />
+    </div>
+
+    <!-- RIGHT SECTION -->
+    <div class="flex items-center justify-end gap-1.5 flex-shrink-0">
+      <div v-if="showLabelsSection" class="min-w-0 w-full">
+        <CardLabels
+          :labels="chat.labels"
+          disable-toggle
+          class="my-0 [&>div]:justify-end justify-end"
+        />
+      </div>
+
+      <div v-if="hasSlaPolicyId" class="flex-shrink-0">
+        <SLACardLabel ref="slaCardLabel" :chat="chat" />
+      </div>
+
+      <div class="flex-shrink-0 w-[4.375rem] text-end">
+        <TimeAgo
+          :last-activity-timestamp="chat.timestamp"
+          :created-at-timestamp="chat.created_at"
+          class="font-440 !text-xs text-n-slate-11"
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardV5.vue

@@ -0,0 +1,294 @@
+<script setup>
+import { computed, ref, inject } from 'vue';
+import { useRouter } from 'vue-router';
+import { useMapGetter } from 'dashboard/composables/store';
+import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
+import ContextMenu from 'dashboard/components/ui/ContextMenu.vue';
+import ConversationContextMenu from 'dashboard/components/widgets/conversation/contextMenu/Index.vue';
+import ConversationCardExpanded from './ConversationCardExpanded.vue';
+// import ConversationCardCompact from './ConversationCardCompact.vue';
+import ConversationCard from 'dashboard/components/widgets/conversation/ConversationCard.vue';
+
+const props = defineProps({
+  activeLabel: { type: String, default: '' },
+  chat: { type: Object, default: () => ({}) },
+  hideThumbnail: { type: Boolean, default: false },
+  teamId: { type: [String, Number], default: 0 },
+  foldersId: { type: [String, Number], default: 0 },
+  showAssignee: { type: Boolean, default: false },
+  conversationType: { type: String, default: '' },
+  selected: { type: Boolean, default: false },
+  compact: { type: Boolean, default: false },
+  enableContextMenu: { type: Boolean, default: false },
+  allowedContextMenuOptions: { type: Array, default: () => [] },
+  // eslint-disable-next-line vue/no-unused-properties
+  enableSelection: { type: Boolean, default: true },
+  isExpandedLayout: { type: Boolean, default: false },
+  isPreviousConversations: { type: Boolean, default: false },
+});
+
+const emit = defineEmits([
+  'contextMenuToggle',
+  'assignAgent',
+  'assignLabel',
+  'removeLabel',
+  'assignTeam',
+  'markAsUnread',
+  'markAsRead',
+  'assignPriority',
+  'updateConversationStatus',
+  'deleteConversation',
+  'selectConversation',
+  'deSelectConversation',
+]);
+
+const router = useRouter();
+
+const isLargeScreen = inject('isLargeScreen', ref(false));
+
+// Show expanded only when: isExpandedLayout=true AND screen >= 1024px
+const showExpanded = computed(() => {
+  return props.isExpandedLayout && isLargeScreen.value;
+});
+
+const showContextMenu = ref(false);
+const contextMenu = ref({ x: null, y: null });
+
+const currentChat = useMapGetter('getSelectedChat');
+const inboxesList = useMapGetter('inboxes/getInboxes');
+const activeInbox = useMapGetter('getSelectedInbox');
+const accountId = useMapGetter('getCurrentAccountId');
+const contactGetter = useMapGetter('contacts/getContact');
+const inboxGetter = useMapGetter('inboxes/getInbox');
+
+const chatMetadata = computed(() => props.chat.meta || {});
+const assignee = computed(() => chatMetadata.value.assignee || {});
+const senderId = computed(() => chatMetadata.value.sender?.id);
+const currentContact = computed(() =>
+  senderId.value ? contactGetter.value(senderId.value) : {}
+);
+const hasActiveInbox = computed(() => activeInbox.value);
+
+const isActiveChat = computed(() => currentChat.value.id === props.chat.id);
+const inbox = computed(() => {
+  const inboxId = props.chat.inbox_id;
+  return inboxId ? inboxGetter.value(inboxId) : {};
+});
+
+const showInboxName = computed(() => inboxesList.value.length > 1);
+
+const conversationPath = computed(() => {
+  return frontendURL(
+    conversationUrl({
+      accountId: accountId.value,
+      activeInbox: activeInbox.value,
+      id: props.chat.id,
+      label: props.activeLabel,
+      teamId: props.teamId,
+      conversationType: props.conversationType,
+      foldersId: props.foldersId,
+    })
+  );
+});
+
+const onCardClick = e => {
+  const path = conversationPath.value;
+  if (!path) return;
+
+  if (e.metaKey || e.ctrlKey) {
+    e.preventDefault();
+    window.open(
+      `${window.chatwootConfig.hostURL}${path}`,
+      '_blank',
+      'noopener,noreferrer'
+    );
+    return;
+  }
+
+  if (isActiveChat.value) return;
+  router.push({ path });
+};
+
+const onSelectConversation = checked => {
+  if (checked) {
+    emit('selectConversation', props.chat.id, inbox.value.id);
+  } else {
+    emit('deSelectConversation', props.chat.id, inbox.value.id);
+  }
+};
+
+const openContextMenu = e => {
+  if (!props.enableContextMenu) return;
+  e.preventDefault();
+  emit('contextMenuToggle', true);
+  contextMenu.value.x = e.pageX || e.clientX;
+  contextMenu.value.y = e.pageY || e.clientY;
+  showContextMenu.value = true;
+};
+
+const closeContextMenu = () => {
+  emit('contextMenuToggle', false);
+  showContextMenu.value = false;
+  contextMenu.value.x = null;
+  contextMenu.value.y = null;
+};
+
+const onUpdateConversation = (status, snoozedUntil) => {
+  closeContextMenu();
+  emit('updateConversationStatus', props.chat.id, status, snoozedUntil);
+};
+
+const onAssignAgent = agent => {
+  emit('assignAgent', agent, [props.chat.id]);
+  closeContextMenu();
+};
+
+const onAssignLabel = label => {
+  emit('assignLabel', [label.title], [props.chat.id]);
+};
+
+const onRemoveLabel = label => {
+  emit('removeLabel', [label.title], [props.chat.id]);
+};
+
+const onAssignTeam = team => {
+  emit('assignTeam', team, props.chat.id);
+  closeContextMenu();
+};
+
+const markAsUnread = () => {
+  emit('markAsUnread', props.chat.id);
+  closeContextMenu();
+};
+
+const markAsRead = () => {
+  emit('markAsRead', props.chat.id);
+  closeContextMenu();
+};
+
+const assignPriority = priority => {
+  emit('assignPriority', priority, props.chat.id);
+  closeContextMenu();
+};
+
+const deleteConversation = () => {
+  emit('deleteConversation', props.chat.id);
+  closeContextMenu();
+};
+</script>
+
+<template>
+  <!-- Expanded: Only when isExpandedLayout=true AND screen >= 1024px -->
+  <ConversationCardExpanded
+    v-if="showExpanded"
+    :chat="chat"
+    :current-contact="currentContact"
+    :assignee="assignee"
+    :inbox="inbox"
+    :selected="selected"
+    :is-active-chat="isActiveChat"
+    :show-assignee="showAssignee"
+    :show-inbox-name="showInboxName"
+    :is-inbox-view="hasActiveInbox && !isPreviousConversations"
+    @select-conversation="onSelectConversation"
+    @de-select-conversation="onSelectConversation"
+    @click="onCardClick"
+    @contextmenu="openContextMenu"
+  />
+
+  <!-- Compact: All other cases (mobile OR isExpandedLayout=false) - Using older ConversationCard -->
+  <ConversationCard
+    v-else
+    :active-label="activeLabel"
+    :team-id="teamId"
+    :folders-id="foldersId"
+    :chat="chat"
+    :conversation-type="conversationType"
+    :selected="selected"
+    :show-assignee="showAssignee"
+    :hide-thumbnail="hideThumbnail"
+    :compact="compact"
+    :enable-context-menu="enableContextMenu"
+    :allowed-context-menu-options="allowedContextMenuOptions"
+    @select-conversation="
+      (chatId, inboxId) => emit('selectConversation', chatId, inboxId)
+    "
+    @de-select-conversation="
+      (chatId, inboxId) => emit('deSelectConversation', chatId, inboxId)
+    "
+    @assign-agent="
+      (agent, conversationIds) => emit('assignAgent', agent, conversationIds)
+    "
+    @assign-label="
+      (labels, conversationIds) => emit('assignLabel', labels, conversationIds)
+    "
+    @remove-label="
+      (labels, conversationIds) => emit('removeLabel', labels, conversationIds)
+    "
+    @assign-team="
+      (team, conversationId) => emit('assignTeam', team, conversationId)
+    "
+    @mark-as-unread="conversationId => emit('markAsUnread', conversationId)"
+    @mark-as-read="conversationId => emit('markAsRead', conversationId)"
+    @assign-priority="
+      (priority, conversationId) =>
+        emit('assignPriority', priority, conversationId)
+    "
+    @update-conversation-status="
+      (conversationId, status, snoozedUntil) =>
+        emit('updateConversationStatus', conversationId, status, snoozedUntil)
+    "
+    @delete-conversation="
+      conversationId => emit('deleteConversation', conversationId)
+    "
+    @context-menu-toggle="state => emit('contextMenuToggle', state)"
+  />
+  <!-- New ConversationCardCompact 
+  <ConversationCardCompact
+    v-else
+    :chat="chat"
+    :current-contact="currentContact"
+    :assignee="assignee"
+    :inbox="inbox"
+    :selected="selected"
+    :is-active-chat="isActiveChat"
+    :compact="compact"
+    :show-assignee="showAssignee"
+    :show-inbox-name="showInboxName"
+    :hide-thumbnail="hideThumbnail"
+    :enable-selection="enableSelection"
+    :is-inbox-view="hasActiveInbox && !isPreviousConversations"
+    @select-conversation="onSelectConversation"
+    @click="onCardClick"
+    @contextmenu="openContextMenu"
+  />
+  -->
+
+  <ContextMenu
+    v-if="showContextMenu"
+    :x="contextMenu.x"
+    :y="contextMenu.y"
+    @close="closeContextMenu"
+  >
+    <ConversationContextMenu
+      :status="chat.status"
+      :inbox-id="inbox.id"
+      :priority="chat.priority"
+      :chat-id="chat.id"
+      :has-unread-messages="chat.unread_count > 0"
+      :conversation-labels="chat.labels"
+      :conversation-url="conversationPath"
+      :allowed-options="allowedContextMenuOptions"
+      @update-conversation="onUpdateConversation"
+      @assign-agent="onAssignAgent"
+      @assign-label="onAssignLabel"
+      @remove-label="onRemoveLabel"
+      @assign-team="onAssignTeam"
+      @mark-as-unread="markAsUnread"
+      @mark-as-read="markAsRead"
+      @assign-priority="assignPriority"
+      @delete-conversation="deleteConversation"
+      @close="closeContextMenu"
+    />
+  </ContextMenu>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/MessagePreview.vue

@@ -0,0 +1,156 @@
+<script setup>
+import { computed } from 'vue';
+import { MESSAGE_TYPE } from 'widget/helpers/constants';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+  showMessageType: {
+    type: Boolean,
+    default: true,
+  },
+  defaultEmptyMessage: {
+    type: String,
+    default: '',
+  },
+  multiLine: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const { getPlainText } = useMessageFormatter();
+
+const attachmentIcons = {
+  image: 'i-lucide-image',
+  audio: 'i-lucide-headphones',
+  video: 'i-lucide-video',
+  file: 'i-lucide-file',
+  location: 'i-lucide-map-pin',
+  fallback: 'i-lucide-link-2',
+};
+
+const messageByAgent = computed(() => {
+  const { message_type: messageType } = props.message;
+  return messageType === MESSAGE_TYPE.OUTGOING;
+});
+
+const isMessageAnActivity = computed(() => {
+  const { message_type: messageType } = props.message;
+  return messageType === MESSAGE_TYPE.ACTIVITY;
+});
+
+const isMessagePrivate = computed(() => {
+  const { private: isPrivate } = props.message;
+  return isPrivate;
+});
+
+const parsedLastMessage = computed(() => {
+  const { content_attributes: contentAttributes } = props.message;
+  const { email: { subject } = {} } = contentAttributes || {};
+  return getPlainText(subject || props.message.content);
+});
+
+const lastMessageFileType = computed(() => {
+  const [{ file_type: fileType } = {}] = props.message.attachments;
+  return fileType;
+});
+
+const attachmentIcon = computed(() => {
+  return attachmentIcons[lastMessageFileType.value];
+});
+
+const attachmentMessageContent = computed(() => {
+  return `CHAT_LIST.ATTACHMENTS.${lastMessageFileType.value}.CONTENT`;
+});
+
+const isMessageSticker = computed(() => {
+  return props.message && props.message.content_type === 'sticker';
+});
+</script>
+
+<template>
+  <div
+    class="min-w-0 text-sm"
+    :class="
+      multiLine
+        ? 'flex items-start gap-1'
+        : 'grid grid-cols-[auto_1fr] items-center gap-1'
+    "
+  >
+    <template v-if="showMessageType && !multiLine">
+      <Icon
+        v-if="isMessagePrivate"
+        icon="i-lucide-lock-keyhole"
+        class="size-3.5"
+      />
+      <Icon
+        v-else-if="messageByAgent"
+        icon="i-lucide-undo-2"
+        class="size-3.5"
+      />
+      <Icon
+        v-else-if="isMessageAnActivity"
+        icon="i-lucide-info"
+        class="size-3.5"
+      />
+    </template>
+
+    <span
+      class="min-w-0 text-body-main"
+      :class="multiLine ? 'line-clamp-2' : 'truncate'"
+    >
+      <!-- Case for previous and conversation conversation card -->
+      <template v-if="showMessageType && multiLine">
+        <Icon
+          v-if="isMessagePrivate"
+          icon="i-lucide-lock-keyhole"
+          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
+        />
+        <Icon
+          v-else-if="messageByAgent"
+          icon="i-lucide-undo-2"
+          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
+        />
+        <Icon
+          v-else-if="isMessageAnActivity"
+          icon="i-lucide-info"
+          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
+        />
+      </template>
+      <span
+        v-if="message.content && isMessageSticker"
+        class="inline-grid grid-flow-col auto-cols-max items-center gap-1"
+      >
+        <Icon icon="i-lucide-image" class="size-3.5" />
+        {{ $t('CHAT_LIST.ATTACHMENTS.image.CONTENT') }}
+      </span>
+
+      <template v-else-if="message.content">
+        {{ parsedLastMessage }}
+      </template>
+
+      <span
+        v-else-if="message.attachments"
+        class="inline-block align-middle truncate"
+      >
+        <Icon
+          v-if="attachmentIcon && showMessageType"
+          :icon="attachmentIcon"
+          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
+        />
+        <span class="inline-block align-middle">
+          {{ $t(attachmentMessageContent) }}
+        </span>
+      </span>
+
+      <template v-else>
+        {{ defaultEmptyMessage || $t('CHAT_LIST.NO_CONTENT') }}
+      </template>
+    </span>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/UnreadBadge.vue

@@ -0,0 +1,28 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+const props = defineProps({
+  count: { type: Number, required: true },
+  alignBottom: { type: Boolean, default: false },
+});
+
+const { t } = useI18n();
+
+const displayCount = computed(() =>
+  props.count > 9 ? t('CHAT_LIST.UNREAD_COUNT_OVERFLOW') : props.count
+);
+</script>
+
+<template>
+  <span
+    v-if="count > 0"
+    class="bg-n-blue-9 rounded-full h-4 min-w-4 max-w-5 px-1 w-fit font-medium text-xxs leading-3 text-white inline-grid place-items-center flex-shrink-0"
+    :class="{
+      'mb-0.5': alignBottom,
+    }"
+  >
+    {{ displayCount }}
+  </span>
+  <span v-else />
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/VoiceCallStatus.vue

@@ -0,0 +1,69 @@
+<script setup>
+import { computed } from 'vue';
+import {
+  VOICE_CALL_STATUS,
+  VOICE_CALL_DIRECTION,
+} from 'dashboard/components-next/message/constants';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  status: { type: String, default: '' },
+  direction: { type: String, default: '' },
+});
+
+const LABEL_KEYS = {
+  [VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
+  [VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
+};
+
+const ICON_MAP = {
+  [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
+  [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
+  [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
+};
+
+const COLOR_MAP = {
+  [VOICE_CALL_STATUS.IN_PROGRESS]: 'text-n-teal-9',
+  [VOICE_CALL_STATUS.RINGING]: 'text-n-teal-9',
+  [VOICE_CALL_STATUS.COMPLETED]: 'text-n-slate-11',
+  [VOICE_CALL_STATUS.NO_ANSWER]: 'text-n-ruby-9',
+  [VOICE_CALL_STATUS.FAILED]: 'text-n-ruby-9',
+};
+
+const isOutbound = computed(
+  () => props.direction === VOICE_CALL_DIRECTION.OUTBOUND
+);
+const isFailed = computed(() =>
+  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(props.status)
+);
+
+const labelKey = computed(() => {
+  if (LABEL_KEYS[props.status]) return LABEL_KEYS[props.status];
+  if (props.status === VOICE_CALL_STATUS.RINGING) {
+    return isOutbound.value
+      ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
+      : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
+  }
+  return isFailed.value
+    ? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
+    : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
+});
+
+const iconName = computed(() => {
+  if (ICON_MAP[props.status]) return ICON_MAP[props.status];
+  return isOutbound.value ? 'i-ph-phone-outgoing' : 'i-ph-phone-incoming';
+});
+
+const statusColor = computed(
+  () => COLOR_MAP[props.status] || 'text-n-slate-11'
+);
+</script>
+
+<template>
+  <div class="grid grid-cols-[auto_1fr] items-center gap-1 min-w-0 text-sm">
+    <Icon class="size-3.5" :icon="iconName" :class="statusColor" />
+    <span class="truncate text-body-main" :class="statusColor">
+      {{ $t(labelKey) }}
+    </span>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/InboxName.vue

@@ -0,0 +1,19 @@
+<script setup>
+import ChannelIcon from 'dashboard/components-next/icon/ChannelIcon.vue';
+
+defineProps({
+  inbox: {
+    type: Object,
+    default: () => {},
+  },
+});
+</script>
+
+<template>
+  <div :title="inbox.name" class="flex items-center gap-0.5 min-w-0">
+    <ChannelIcon :inbox="inbox" class="size-4 flex-shrink-0 text-n-slate-11" />
+    <span class="truncate text-label-small text-n-slate-11">
+      {{ inbox.name }}
+    </span>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue

@@ -20,10 +20,10 @@ const showCopilotTab = computed(() =>
 
 const { uiSettings } = useUISettings();
 const isContactSidebarOpen = computed(
-  () => uiSettings.value.is_contact_sidebar_open
+  () => uiSettings.value.is_contact_sidebar_open || false
 );
 const isCopilotPanelOpen = computed(
-  () => uiSettings.value.is_copilot_panel_open
+  () => uiSettings.value.is_copilot_panel_open || false
 );
 
 const toggleConversationSidebarToggle = () => {
@@ -35,7 +35,7 @@ const toggleConversationSidebarToggle = () => {
 
 const handleConversationSidebarToggle = () => {
   updateUISettings({
-    is_contact_sidebar_open: true,
+    is_contact_sidebar_open: !isContactSidebarOpen.value,
     is_copilot_panel_open: false,
   });
 };
@@ -43,7 +43,7 @@ const handleConversationSidebarToggle = () => {
 const handleCopilotSidebarToggle = () => {
   updateUISettings({
     is_contact_sidebar_open: false,
-    is_copilot_panel_open: true,
+    is_copilot_panel_open: !isCopilotPanelOpen.value,
   });
 };
 

app/javascript/dashboard/components-next/Conversation/Sla/SLACardLabel.vue

@@ -0,0 +1,100 @@
+<script setup>
+import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
+import { evaluateSLAStatus } from '@chatwoot/utils';
+import { useCamelCase } from 'dashboard/composables/useTransformKeys';
+
+import SLAPopoverCard from './SLAPopoverCard.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Label from 'dashboard/components-next/label/Label.vue';
+
+const props = defineProps({
+  chat: {
+    type: Object,
+    default: () => ({}),
+  },
+  showExtendedInfo: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const REFRESH_INTERVAL = 60000;
+
+const timer = ref(null);
+const slaStatus = ref({
+  threshold: null,
+  isSlaMissed: false,
+  type: null,
+  icon: null,
+});
+
+defineOptions({
+  inheritAttrs: false,
+});
+
+const appliedSLA = computed(() => props.chat?.applied_sla);
+const slaEvents = computed(() => props.chat?.sla_events);
+const hasSlaThreshold = computed(() => slaStatus.value?.threshold);
+const isSlaMissed = computed(() => slaStatus.value?.isSlaMissed);
+
+const conversation = computed(() => useCamelCase(props.chat, { deep: true }));
+
+const showSlaPopoverCard = computed(
+  () => props.showExtendedInfo && slaEvents.value?.length > 0
+);
+
+const updateSlaStatus = () => {
+  slaStatus.value = evaluateSLAStatus({
+    appliedSla: appliedSLA.value || {},
+    chat: conversation.value,
+  });
+};
+
+const createTimer = () => {
+  timer.value = setTimeout(() => {
+    updateSlaStatus();
+    createTimer();
+  }, REFRESH_INTERVAL);
+};
+
+onMounted(() => {
+  updateSlaStatus();
+  createTimer();
+});
+
+onUnmounted(() => {
+  if (timer.value) {
+    clearTimeout(timer.value);
+  }
+});
+
+watch(() => props.chat, updateSlaStatus);
+
+defineExpose({
+  hasSlaThreshold,
+});
+</script>
+
+<template>
+  <div
+    v-if="hasSlaThreshold"
+    v-bind="$attrs"
+    class="relative flex items-center cursor-pointer min-w-fit group"
+  >
+    <Label
+      :label="slaStatus.threshold"
+      :color="isSlaMissed ? 'ruby' : 'amber'"
+      compact
+    >
+      <template #icon>
+        <Icon icon="i-lucide-flame" class="flex-shrink-0 size-3.5" />
+      </template>
+    </Label>
+    <SLAPopoverCard
+      v-if="showSlaPopoverCard"
+      :sla-missed-events="slaEvents"
+      class="start-0 md:start-auto md:end-0 top-7 hidden group-hover:flex"
+    />
+  </div>
+  <template v-else />
+</template>

app/javascript/dashboard/components-next/Conversation/Sla/SLAEventItem.vue

@@ -0,0 +1,36 @@
+<script setup>
+import { format, fromUnixTime } from 'date-fns';
+
+defineProps({
+  label: {
+    type: String,
+    required: true,
+  },
+  items: {
+    type: Array,
+    required: true,
+  },
+});
+const formatDate = timestamp =>
+  format(fromUnixTime(timestamp), 'MMM dd, yyyy, hh:mm a');
+</script>
+
+<template>
+  <div class="flex justify-between w-full">
+    <span
+      class="text-sm sticky top-0 h-fit font-normal tracking-[-0.6%] min-w-[140px] truncate text-n-slate-11"
+    >
+      {{ label }}
+    </span>
+    <div class="flex flex-col w-full gap-2">
+      <span
+        v-for="item in items"
+        :key="item.id"
+        class="text-sm font-normal text-n-slate-12 text-right tabular-nums"
+      >
+        {{ formatDate(item.created_at) }}
+      </span>
+      <slot name="showMore" />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/Sla/SLAPopoverCard.vue

@@ -0,0 +1,86 @@
+<script setup>
+import { ref, computed } from 'vue';
+
+import wootConstants from 'dashboard/constants/globals';
+import SLAEventItem from './SLAEventItem.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  slaMissedEvents: {
+    type: Array,
+    required: true,
+  },
+});
+
+const { SLA_MISS_TYPES } = wootConstants;
+
+const shouldShowAllNrts = ref(false);
+
+const frtMisses = computed(() =>
+  props.slaMissedEvents.filter(
+    slaEvent => slaEvent.event_type === SLA_MISS_TYPES.FRT
+  )
+);
+const nrtMisses = computed(() => {
+  const missedEvents = props.slaMissedEvents.filter(
+    slaEvent => slaEvent.event_type === SLA_MISS_TYPES.NRT
+  );
+  return shouldShowAllNrts.value ? missedEvents : missedEvents.slice(0, 6);
+});
+const rtMisses = computed(() =>
+  props.slaMissedEvents.filter(
+    slaEvent => slaEvent.event_type === SLA_MISS_TYPES.RT
+  )
+);
+
+const shouldShowMoreNRTButton = computed(() => nrtMisses.value.length > 6);
+const toggleShowAllNRT = () => {
+  shouldShowAllNrts.value = !shouldShowAllNrts.value;
+};
+</script>
+
+<template>
+  <div
+    class="absolute flex flex-col items-start border-n-strong bg-n-solid-3 w-96 backdrop-blur-[100px] px-6 py-5 z-50 shadow rounded-xl gap-4 max-h-96 overflow-auto"
+  >
+    <span class="text-sm font-medium text-n-slate-12">
+      {{ $t('SLA.EVENTS.TITLE') }}
+    </span>
+    <SLAEventItem
+      v-if="frtMisses.length"
+      :label="$t('SLA.EVENTS.FRT')"
+      :items="frtMisses"
+    />
+    <SLAEventItem
+      v-if="nrtMisses.length"
+      :label="$t('SLA.EVENTS.NRT')"
+      :items="nrtMisses"
+    >
+      <template #showMore>
+        <div
+          v-if="shouldShowMoreNRTButton"
+          class="flex flex-col items-end w-full"
+        >
+          <Button
+            link
+            xs
+            slate
+            class="hover:!no-underline"
+            :icon="!shouldShowAllNrts ? 'i-lucide-plus' : ''"
+            :label="
+              shouldShowAllNrts
+                ? $t('SLA.EVENTS.HIDE', { count: nrtMisses.length })
+                : $t('SLA.EVENTS.SHOW_MORE', { count: nrtMisses.length })
+            "
+            @click="toggleShowAllNRT"
+          />
+        </div>
+      </template>
+    </SLAEventItem>
+    <SLAEventItem
+      v-if="rtMisses.length"
+      :label="$t('SLA.EVENTS.RT')"
+      :items="rtMisses"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue

@@ -11,7 +11,13 @@ const props = defineProps({
     type: Array,
     default: () => [],
     validator: value => {
-      return value.every(item => item.action && item.value && item.label);
+      return value.every(
+        item =>
+          item.action &&
+          item.value !== undefined &&
+          item.value !== null &&
+          item.label
+      );
     },
   },
   menuSections: {
@@ -22,6 +28,10 @@ const props = defineProps({
     type: Number,
     default: 20,
   },
+  roundedThumbnail: {
+    type: Boolean,
+    default: true,
+  },
   showSearch: {
     type: Boolean,
     default: false,
@@ -42,9 +52,17 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+  emptyStateMessage: {
+    type: String,
+    default: 'DROPDOWN_MENU.EMPTY_STATE',
+  },
 });
 
-const emit = defineEmits(['action', 'search']);
+const emit = defineEmits(['action', 'search', 'empty']);
 
 const { t } = useI18n();
 
@@ -96,9 +114,13 @@ const filteredMenuSections = computed(() => {
 });
 
 const handleSearchInput = event => {
-  if (props.disableLocalFiltering) {
-    emit('search', event.target.value);
-  }
+  emit('search', event.target.value);
+
+  const isEmpty = hasSections.value
+    ? filteredMenuSections.value.length === 0
+    : filteredMenuItems.value.length === 0;
+
+  if (isEmpty) emit('empty');
 };
 
 const handleAction = item => {
@@ -190,22 +212,27 @@ onMounted(() => {
               :name="item.thumbnail.name"
               :src="item.thumbnail.src"
               :size="thumbnailSize"
-              rounded-full
+              :rounded-full="roundedThumbnail"
+            />
+          </slot>
+          <slot name="icon" :item="item">
+            <Icon
+              v-if="item.icon"
+              :icon="item.icon"
+              class="flex-shrink-0 size-3.5"
             />
           </slot>
-          <Icon
-            v-if="item.icon"
-            :icon="item.icon"
-            class="flex-shrink-0 size-3.5"
-          />
           <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
-          <span
-            v-if="item.label"
-            class="min-w-0 text-sm truncate"
-            :class="labelClass"
-          >
-            {{ item.label }}
-          </span>
+          <slot name="label" :item="item">
+            <span
+              v-if="item.label"
+              class="min-w-0 text-sm font-420 truncate"
+              :class="labelClass"
+            >
+              {{ item.label }}
+            </span>
+          </slot>
+          <slot name="trailing-icon" :item="item" />
         </button>
         <div
           v-if="sectionIndex < filteredMenuSections.length - 1"
@@ -214,6 +241,9 @@ onMounted(() => {
       </div>
     </template>
     <template v-else>
+      <div v-if="isLoading" class="flex items-center justify-center py-2">
+        <Spinner :size="24" />
+      </div>
       <button
         v-for="(item, index) in filteredMenuItems"
         :key="index"
@@ -233,22 +263,27 @@ onMounted(() => {
             :name="item.thumbnail.name"
             :src="item.thumbnail.src"
             :size="thumbnailSize"
-            rounded-full
+            :rounded-full="roundedThumbnail"
+          />
+        </slot>
+        <slot name="icon" :item="item">
+          <Icon
+            v-if="item.icon"
+            :icon="item.icon"
+            class="flex-shrink-0 size-3.5"
           />
         </slot>
-        <Icon
-          v-if="item.icon"
-          :icon="item.icon"
-          class="flex-shrink-0 size-3.5"
-        />
         <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
-        <span
-          v-if="item.label"
-          class="min-w-0 text-sm truncate"
-          :class="labelClass"
-        >
-          {{ item.label }}
-        </span>
+        <slot name="label" :item="item">
+          <span
+            v-if="item.label"
+            class="min-w-0 text-sm font-420 truncate"
+            :class="labelClass"
+          >
+            {{ item.label }}
+          </span>
+        </slot>
+        <slot name="trailing-icon" :item="item" />
       </button>
     </template>
     <div
@@ -258,7 +293,9 @@ onMounted(() => {
       {{
         isSearching
           ? t('DROPDOWN_MENU.SEARCHING')
-          : t('DROPDOWN_MENU.EMPTY_STATE')
+          : searchQuery
+            ? t('DROPDOWN_MENU.EMPTY_STATE')
+            : t(emptyStateMessage)
       }}
     </div>
     <slot name="footer" />

app/javascript/dashboard/components-next/filter/ActiveFilterPreview.vue

@@ -39,38 +39,45 @@ const formatFilterValue = value => {
 
   // Case 2: array → map each item, use name if present, else the item itself
   if (Array.isArray(value)) {
+    // Empty array
+    if (value.length === 0) return '';
     return value.map(item => item?.name ?? item).join(', ');
   }
 
-  // Case 3: object with a "name" property → return name
-  // Case 4: primitive (string, number, etc.) → return as is
+  // Case 3: empty object
+  if (typeof value === 'object' && Object.keys(value).length === 0) {
+    return '';
+  }
+
+  // Case 4: object with a "name" property → return name
+  // Case 5: primitive (string, number, etc.) → return as is
   return value?.name ?? value;
 };
 </script>
 
 <template>
-  <div class="flex flex-wrap items-center w-full gap-2 mx-auto">
+  <div class="flex flex-wrap items-center w-full gap-x-1.5 gap-y-2 mx-auto">
     <template v-for="(filter, index) in appliedFilters" :key="index">
       <div
         v-if="index < maxVisibleFilters"
-        class="inline-flex items-center gap-2 h-7"
+        class="inline-flex items-center gap-1.5 h-7"
       >
         <div
-          class="flex items-center h-full min-w-0 gap-1 px-2 py-1 text-xs border rounded-lg hover:bg-n-solid-2 max-w-72 border-n-weak hover:cursor-pointer"
+          class="flex items-center h-full min-w-0 gap-1 px-2 py-1 text-xs border rounded-lg hover:bg-n-solid-2 max-w-72 border-n-weak hover:cursor-pointer bg-n-button-color"
           @click="emit('openFilter')"
         >
           <span
-            class="lowercase whitespace-nowrap first-letter:capitalize text-n-slate-12"
+            class="lowercase whitespace-nowrap font-440 first-letter:capitalize text-n-slate-12"
           >
             {{ replaceUnderscoreWithSpace(filter.attributeKey) }}
           </span>
-          <span class="px-1 text-xs text-n-slate-10 whitespace-nowrap">
+          <span class="px-1 text-xs text-n-slate-11 font-440 whitespace-nowrap">
             {{ formatOperatorLabel(filter.filterOperator) }}
           </span>
           <span
-            v-if="filter.values"
+            v-if="formatFilterValue(filter.values)"
             :title="formatFilterValue(filter.values)"
-            class="lowercase truncate text-n-slate-12"
+            class="lowercase truncate text-n-slate-12 font-440"
             :class="{
               'first-letter:capitalize': shouldCapitalizeFirstLetter(
                 filter.attributeKey
@@ -86,7 +93,7 @@ const formatFilterValue = value => {
           "
         >
           <span
-            class="content-center h-full px-1 text-xs font-medium uppercase rounded-lg text-n-slate-10"
+            class="content-center h-full px-1 text-xs font-440 uppercase rounded-lg text-n-slate-11"
           >
             {{ filter.queryOperator }}
           </span>
@@ -95,7 +102,7 @@ const formatFilterValue = value => {
     </template>
     <div
       v-if="appliedFilters.length > maxVisibleFilters"
-      class="inline-flex items-center content-center px-1 text-xs rounded-lg text-n-slate-10 hover:text-n-slate-11 h-7 hover:cursor-pointer"
+      class="inline-flex items-center content-center px-1 text-xs rounded-lg text-n-slate-10 hover:text-n-slate-11 h-7 hover:cursor-pointer font-440"
       @click="emit('openFilter')"
     >
       {{ moreFiltersLabel }}
@@ -105,9 +112,10 @@ const formatFilterValue = value => {
       v-if="showClearButton"
       :label="clearButtonLabel"
       size="xs"
-      class="!px-1"
-      variant="ghost"
+      class="!px-1 hover:!no-underline"
+      link
       @click="emit('clearFilters')"
     />
+    <slot name="actions" />
   </div>
 </template>

app/javascript/dashboard/components-next/filter/ConversationFilter.vue

@@ -1,12 +1,14 @@
 <script setup>
 import { useTemplateRef, onBeforeUnmount, computed, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
+import { useBreakpoints } from '@vueuse/core';
 import { useTrack } from 'dashboard/composables';
 import { useStore } from 'dashboard/composables/store';
 import { vOnClickOutside } from '@vueuse/components';
 import { CONVERSATION_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { useConversationFilterContext } from './provider.js';
 import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
+import wootConstants from 'dashboard/constants/globals';
 
 import Button from 'next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -42,6 +44,13 @@ const DEFAULT_FILTER = {
 const { t } = useI18n();
 const store = useStore();
 
+const breakpoints = useBreakpoints({
+  mobile: wootConstants.SMALL_SCREEN_BREAKPOINT,
+});
+
+const isSmallScreen = breakpoints.smaller('mobile');
+const viewInModal = computed(() => isSmallScreen.value);
+
 const resetFilter = () => {
   filters.value = [{ ...DEFAULT_FILTER }];
 };
@@ -104,69 +113,80 @@ const outsideClickHandler = [
 
 <template>
   <div
-    v-on-click-outside="outsideClickHandler"
-    class="z-40 max-w-3xl lg:w-[750px] overflow-visible w-full border border-n-weak bg-n-alpha-3 backdrop-blur-[100px] shadow-lg rounded-xl p-6 grid gap-6"
+    :class="{
+      'fixed z-50 bg-n-alpha-black1 backdrop-blur-[4px] flex items-start justify-center inset-0 px-2 pt-14 pb-8 overflow-y-auto overflow-x-hidden':
+        viewInModal,
+    }"
+    @click.self="viewInModal && emit('close')"
   >
-    <h3 class="text-base font-medium leading-6 text-n-slate-12">
-      {{ filterModalHeaderTitle }}
-    </h3>
-    <div v-if="props.isFolderView">
-      <div class="border-b border-n-weak pb-6">
-        <Input
-          v-model="folderNameLocal"
-          :label="t('FILTER.FOLDER_LABEL')"
-          :placeholder="t('FILTER.INPUT_PLACEHOLDER')"
-        />
+    <div
+      v-on-click-outside="viewInModal ? [] : outsideClickHandler"
+      class="z-40 max-w-3xl xl:w-[750px] w-full border border-n-weak bg-n-alpha-3 backdrop-blur-[100px] shadow-lg rounded-xl py-6 grid gap-6"
+      :class="{ 'overflow-x-auto': viewInModal }"
+    >
+      <h3 class="text-base font-medium leading-6 text-n-slate-12 px-6">
+        {{ filterModalHeaderTitle }}
+      </h3>
+      <div v-if="props.isFolderView" class="px-6">
+        <div class="border-b border-n-strong pb-6">
+          <Input
+            v-model="folderNameLocal"
+            :label="t('FILTER.FOLDER_LABEL')"
+            :placeholder="t('FILTER.INPUT_PLACEHOLDER')"
+          />
+        </div>
       </div>
-    </div>
-    <ul class="grid gap-4 list-none">
-      <template v-for="(filter, index) in filters" :key="filter.id">
-        <ConditionRow
-          v-if="index === 0"
-          ref="conditionsRef"
-          :key="`filter-${filter.attributeKey}-0`"
-          v-model:attribute-key="filter.attributeKey"
-          v-model:filter-operator="filter.filterOperator"
-          v-model:values="filter.values"
-          :filter-types="filterTypes"
-          :show-query-operator="false"
-          @remove="removeFilter(index)"
-        />
-        <ConditionRow
-          v-else
-          :key="`filter-${filter.attributeKey}-${index}`"
-          ref="conditionsRef"
-          v-model:attribute-key="filter.attributeKey"
-          v-model:filter-operator="filter.filterOperator"
-          v-model:query-operator="filters[index - 1].queryOperator"
-          v-model:values="filter.values"
-          show-query-operator
-          :filter-types="filterTypes"
-          @remove="removeFilter(index)"
-        />
-      </template>
-    </ul>
-    <div class="flex gap-2 justify-between">
-      <Button sm ghost blue @click="addFilter">
-        {{ $t('FILTER.ADD_NEW_FILTER') }}
-      </Button>
-      <div class="flex gap-2">
-        <Button sm faded slate @click="resetFilter">
-          {{ t('FILTER.CLEAR_BUTTON_LABEL') }}
-        </Button>
-        <Button
-          v-if="isFolderView"
-          sm
-          solid
-          blue
-          :disabled="!folderNameLocal"
-          @click="updateSavedCustomViews"
-        >
-          {{ t('FILTER.UPDATE_BUTTON_LABEL') }}
-        </Button>
-        <Button v-else sm solid blue @click="validateAndSubmit">
-          {{ t('FILTER.SUBMIT_BUTTON_LABEL') }}
+      <ul class="grid gap-4 list-none px-6">
+        <template v-for="(filter, index) in filters" :key="filter.id">
+          <ConditionRow
+            v-if="index === 0"
+            ref="conditionsRef"
+            :key="`filter-${filter.attributeKey}-0`"
+            v-model:attribute-key="filter.attributeKey"
+            v-model:filter-operator="filter.filterOperator"
+            v-model:values="filter.values"
+            :filter-types="filterTypes"
+            :show-query-operator="false"
+            @remove="removeFilter(index)"
+          />
+          <ConditionRow
+            v-else
+            :key="`filter-${filter.attributeKey}-${index}`"
+            ref="conditionsRef"
+            v-model:attribute-key="filter.attributeKey"
+            v-model:filter-operator="filter.filterOperator"
+            v-model:query-operator="filters[index - 1].queryOperator"
+            v-model:values="filter.values"
+            show-query-operator
+            :filter-types="filterTypes"
+            @remove="removeFilter(index)"
+          />
+        </template>
+      </ul>
+      <div
+        class="flex gap-2 justify-between ltr:pl-3 ltr:pr-6 rtl:pr-3 rtl:pl-6"
+      >
+        <Button sm ghost blue class="px-0" @click="addFilter">
+          {{ $t('FILTER.ADD_NEW_FILTER') }}
         </Button>
+        <div class="flex gap-2">
+          <Button sm solid slate @click="resetFilter">
+            {{ t('FILTER.CLEAR_BUTTON_LABEL') }}
+          </Button>
+          <Button
+            v-if="isFolderView"
+            sm
+            solid
+            blue
+            :disabled="!folderNameLocal"
+            @click="updateSavedCustomViews"
+          >
+            {{ t('FILTER.UPDATE_BUTTON_LABEL') }}
+          </Button>
+          <Button v-else sm solid blue @click="validateAndSubmit">
+            {{ t('FILTER.SUBMIT_BUTTON_LABEL') }}
+          </Button>
+        </div>
       </div>
     </div>
   </div>

app/javascript/dashboard/components-next/filter/SaveCustomView.vue

@@ -108,8 +108,10 @@ export default {
       <NextInput
         v-model="name"
         :placeholder="$t('FILTER.CUSTOM_VIEWS.ADD.PLACEHOLDER')"
-        :message="v$.name.$error && $t('FILTER.CUSTOM_VIEWS.ADD.ERROR_MESSAGE')"
-        :message-type="v$.name.$error && 'error'"
+        :message="
+          v$.name.$error ? $t('FILTER.CUSTOM_VIEWS.ADD.ERROR_MESSAGE') : ''
+        "
+        :message-type="v$.name.$error ? 'error' : 'info'"
         @blur="v$.name.$touch"
       />
       <div class="flex flex-row justify-end w-full gap-2">

app/javascript/dashboard/components-next/filter/inputs/MultiSelect.vue

@@ -95,7 +95,7 @@ const toggleOption = option => {
     <template #trigger="{ toggle }">
       <button
         v-if="hasItems"
-        class="bg-n-alpha-2 py-2 rounded-lg h-8 flex items-center px-0"
+        class="bg-n-button-color outline outline-1 outline-n-container py-2 rounded-lg h-8 flex items-center px-0"
         @click="toggle"
       >
         <div
@@ -119,11 +119,13 @@ const toggleOption = option => {
           <Icon icon="i-lucide-plus" />
         </div>
       </button>
-      <Button v-else sm slate faded @click="toggle">
+      <Button v-else sm slate solid @click="toggle">
         <template #icon>
-          <Icon icon="i-lucide-plus" class="text-n-slate-11" />
+          <Icon icon="i-lucide-plus" class="text-n-slate-11 flex-shrink-0" />
         </template>
-        <span class="text-n-slate-11">{{ t('COMBOBOX.PLACEHOLDER') }}</span>
+        <span class="text-n-slate-11 truncate">{{
+          t('COMBOBOX.PLACEHOLDER')
+        }}</span>
       </Button>
     </template>
     <DropdownBody class="top-0 min-w-48 z-50" strong>

app/javascript/dashboard/components/ChatList.vue

@@ -1,77 +1,34 @@
 <script setup>
-// [TODO] This componet is too big and bulky to be in the same file, we can consider splitting this into multiple
-// composables and components, useVirtualChatList, useChatlistFilters
-import {
-  ref,
-  unref,
-  provide,
-  computed,
-  watch,
-  onMounted,
-  defineEmits,
-} from 'vue';
+import { ref, provide, computed, watch, onMounted, defineEmits } from 'vue';
 import { useStore } from 'vuex';
-import { useRoute, useRouter } from 'vue-router';
+import { useRouter } from 'vue-router';
 import {
   useMapGetter,
   useFunctionGetter,
 } from 'dashboard/composables/store.js';
 
-// [VITE] [TODO] We are using vue-virtual-scroll for now, since that seemed the simplest way to migrate
-// from the current one. But we should consider using tanstack virtual in the future
-// https://tanstack.com/virtual/latest/docs/framework/vue/examples/variable
-import { DynamicScroller, DynamicScrollerItem } from 'vue-virtual-scroller';
 import ChatListHeader from './ChatListHeader.vue';
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
-import ConversationFilter from 'next/filter/ConversationFilter.vue';
-import SaveCustomView from 'next/filter/SaveCustomView.vue';
+import ConversationList from './ConversationList.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
-import ConversationItem from './ConversationItem.vue';
-import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCustomViews.vue';
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
-import IntersectionObserver from './IntersectionObserver.vue';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import ConversationResolveAttributesModal from 'dashboard/components-next/ConversationWorkflow/ConversationResolveAttributesModal.vue';
+import ChatListFilters from './ChatListFilters.vue';
+import ConversationActiveFiltersPreview from './widgets/conversation/ConversationActiveFiltersPreview.vue';
 
 import { useUISettings } from 'dashboard/composables/useUISettings';
-import { useAlert } from 'dashboard/composables';
-import { useChatListKeyboardEvents } from 'dashboard/composables/chatlist/useChatListKeyboardEvents';
-import { useBulkActions } from 'dashboard/composables/chatlist/useBulkActions';
-import { useFilter } from 'shared/composables/useFilter';
-import { useTrack } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
-import {
-  useCamelCase,
-  useSnakeCase,
-} from 'dashboard/composables/useTransformKeys';
+import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
 import { useEmitter } from 'dashboard/composables/emitter';
-import { useEventListener } from '@vueuse/core';
-import { useConversationRequiredAttributes } from 'dashboard/composables/useConversationRequiredAttributes';
-
+import { useBulkActions } from 'dashboard/composables/chatlist/useBulkActions';
 import { emitter } from 'shared/helpers/mitt';
-
 import wootConstants from 'dashboard/constants/globals';
-import advancedFilterOptions from './widgets/conversation/advancedFilterItems';
 import filterQueryGenerator from '../helper/filterQueryGenerator.js';
-import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
-import countries from 'shared/constants/countries';
-import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHelper';
-import { conversationListPageURL } from '../helper/URLHelper';
-import {
-  isOnMentionsView,
-  isOnUnattendedView,
-} from '../store/modules/conversations/helpers/actionHelpers';
 import {
   getUserPermissions,
   filterItemsByPermission,
 } from 'dashboard/helper/permissionsHelper.js';
 import { matchesFilters } from '../store/modules/conversations/helpers/filterHelpers';
-import { CONVERSATION_EVENTS } from '../helper/AnalyticsHelper/events';
 import { ASSIGNEE_TYPE_TAB_PERMISSIONS } from 'dashboard/constants/permissions.js';
 
-import 'vue-virtual-scroller/dist/vue-virtual-scroller.css';
-
 const props = defineProps({
   conversationInbox: { type: [String, Number], default: 0 },
   teamId: { type: [String, Number], default: 0 },
@@ -85,34 +42,19 @@ const props = defineProps({
 const emit = defineEmits(['conversationLoad']);
 const { uiSettings } = useUISettings();
 const { t } = useI18n();
-const router = useRouter();
-const route = useRoute();
 const store = useStore();
-
-const resolveAttributesModalRef = ref(null);
-const conversationListRef = ref(null);
-const conversationDynamicScroller = ref(null);
-
-provide('contextMenuElementTarget', conversationDynamicScroller);
+const router = useRouter();
 
 const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
 const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
 const activeSortBy = ref(wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC);
-const showAdvancedFilters = ref(false);
-// chatsOnView is to store the chats that are currently visible on the screen,
-// which mirrors the conversationList.
 const chatsOnView = ref([]);
-const foldersQuery = ref({});
-const showAddFoldersModal = ref(false);
-const showDeleteFoldersModal = ref(false);
 const isContextMenuOpen = ref(false);
-const appliedFilter = ref([]);
-const advancedFilterTypes = ref(
-  advancedFilterOptions.map(filter => ({
-    ...filter,
-    attributeName: t(`FILTER.ATTRIBUTES.${filter.attributeI18nKey}`),
-  }))
-);
+const chatListFiltersRef = ref(null);
+
+// Provide trigger for label recalculation (parent → child pattern)
+const recalculateLabelsKey = ref(0);
+provide('recalculateLabelsKey', recalculateLabelsKey);
 
 const currentUser = useMapGetter('getCurrentUser');
 const chatLists = useMapGetter('getFilteredConversations');
@@ -123,18 +65,10 @@ const chatListLoading = useMapGetter('getChatListLoadingStatus');
 const activeInbox = useMapGetter('getSelectedInbox');
 const conversationStats = useMapGetter('conversationStats/getStats');
 const appliedFilters = useMapGetter('getAppliedConversationFiltersV2');
-const folders = useMapGetter('customViews/getConversationCustomViews');
-const agentList = useMapGetter('agents/getAgents');
-const teamsList = useMapGetter('teams/getTeams');
-const inboxesList = useMapGetter('inboxes/getInboxes');
-const campaigns = useMapGetter('campaigns/getAllCampaigns');
-const labels = useMapGetter('labels/getLabels');
 const currentAccountId = useMapGetter('getCurrentAccountId');
-// We can't useFunctionGetter here since it needs to be called on setup?
 const getTeamFn = useMapGetter('teams/getTeam');
-const getConversationById = useMapGetter('getConversationById');
+const folders = useMapGetter('customViews/getConversationCustomViews');
 
-useChatListKeyboardEvents(conversationListRef);
 const {
   selectedConversations,
   selectedInboxes,
@@ -143,63 +77,28 @@ const {
   selectAllConversations,
   resetBulkActions,
   isConversationSelected,
-  onAssignAgent,
-  onAssignLabels,
-  onRemoveLabels,
-  onAssignTeamsForBulk,
-  onUpdateConversations,
 } = useBulkActions();
 
-const {
-  initializeStatusAndAssigneeFilterToModal,
-  initializeInboxTeamAndLabelFilterToModal,
-} = useFilter({
-  filteri18nKey: 'FILTER',
-  attributeModel: 'conversation_attribute',
-});
-
-const { checkMissingAttributes } = useConversationRequiredAttributes();
-
-// computed
-const intersectionObserverOptions = computed(() => {
-  return {
-    root: conversationListRef.value,
-    rootMargin: '100px 0px 100px 0px',
-  };
-});
-
 const hasAppliedFilters = computed(() => {
   return appliedFilters.value.length !== 0;
 });
 
-const activeFolder = computed(() => {
-  if (props.foldersId) {
-    const activeView = folders.value.filter(
-      view => view.id === Number(props.foldersId)
-    );
-    const [firstValue] = activeView;
-    return firstValue;
-  }
-  return undefined;
-});
-
-const activeFolderName = computed(() => {
-  return activeFolder.value?.name;
-});
-
 const hasActiveFolders = computed(() => {
-  return Boolean(activeFolder.value && props.foldersId !== 0);
+  return Boolean(props.foldersId !== 0);
+});
+
+const activeFolder = computed(() => {
+  return chatListFiltersRef.value?.activeFolder;
+});
+
+const isFilterModalOpen = computed(() => {
+  return chatListFiltersRef.value?.showAdvancedFilters ?? false;
 });
 
 const hasAppliedFiltersOrActiveFolders = computed(() => {
   return hasAppliedFilters.value || hasActiveFolders.value;
 });
 
-const currentUserDetails = computed(() => {
-  const { id, name } = currentUser.value;
-  return { id, name };
-});
-
 const userPermissions = computed(() => {
   return getUserPermissions(currentUser.value, currentAccountId.value);
 });
@@ -243,11 +142,6 @@ const hasCurrentPageEndReached = useFunctionGetter(
   currentPageFilterKey
 );
 
-const conversationCustomAttributes = useFunctionGetter(
-  'attributes/getAttributesByModel',
-  'conversation_attribute'
-);
-
 const activeAssigneeTabCount = computed(() => {
   const count = assigneeTabItems.value.find(
     item => item.key === activeAssigneeTab.value
@@ -317,7 +211,7 @@ const pageTitle = computed(() => {
   if (props.conversationType === 'unattended') {
     return t('CHAT_LIST.UNATTENDED_HEADING');
   }
-  if (hasActiveFolders.value) {
+  if (hasActiveFolders.value && activeFolder.value?.name) {
     return activeFolder.value.name;
   }
   return t('CHAT_LIST.TAB_HEADING');
@@ -339,7 +233,7 @@ const conversationList = computed(() => {
     localConversationList = [...chatLists.value];
   }
 
-  if (activeFolder.value) {
+  if (activeFolder.value?.query?.payload) {
     const { payload } = activeFolder.value.query;
     localConversationList = localConversationList.filter(conversation => {
       return matchesFilters(conversation, payload);
@@ -350,7 +244,7 @@ const conversationList = computed(() => {
 });
 
 const showEndOfListMessage = computed(() => {
-  return (
+  return !!(
     conversationList.value.length &&
     hasCurrentPageEndReached.value &&
     !chatListLoading.value
@@ -384,205 +278,71 @@ function setFiltersFromUISettings() {
 
 function emitConversationLoaded() {
   emit('conversationLoad');
-  // [VITE] removing this since the library has changed
-  // nextTick(() => {
-  //   // Addressing a known issue in the virtual list library where dynamically added items
-  //   // might not render correctly. This workaround involves a slight manual adjustment
-  //   // to the scroll position, triggering the list to refresh its rendering.
-  //   const virtualList = conversationListRef.value;
-  //   const scrollToOffset = virtualList?.scrollToOffset;
-  //   const currentOffset = virtualList?.getOffset() || 0;
-  //   if (scrollToOffset) {
-  //     scrollToOffset(currentOffset + 1);
-  //   }
-  // });
 }
 
 function fetchFilteredConversations(payload) {
-  payload = useSnakeCase(payload);
+  const transformedPayload = useSnakeCase(payload);
   let page = currentFiltersPage.value + 1;
   store
     .dispatch('fetchFilteredConversations', {
-      queryData: filterQueryGenerator(payload),
+      queryData: filterQueryGenerator(transformedPayload),
       page,
     })
     .then(emitConversationLoaded);
-
-  showAdvancedFilters.value = false;
 }
 
 function fetchSavedFilteredConversations(payload) {
-  payload = useSnakeCase(payload);
+  const transformedPayload = useSnakeCase(payload);
   let page = currentFiltersPage.value + 1;
   store
     .dispatch('fetchFilteredConversations', {
-      queryData: payload,
+      queryData: transformedPayload,
       page,
     })
     .then(emitConversationLoaded);
 }
 
-function onApplyFilter(payload) {
-  payload = useSnakeCase(payload);
-  resetBulkActions();
-  foldersQuery.value = filterQueryGenerator(payload);
-  store.dispatch('conversationPage/reset');
-  store.dispatch('emptyAllConversations');
-  fetchFilteredConversations(payload);
-}
-
-function closeAdvanceFiltersModal() {
-  showAdvancedFilters.value = false;
-  appliedFilter.value = [];
-}
-
-function onUpdateSavedFilter(payload, folderName) {
-  const transformedPayload = useSnakeCase(payload);
-  const payloadData = {
-    ...unref(activeFolder),
-    name: unref(folderName),
-    query: filterQueryGenerator(transformedPayload),
-  };
-  store.dispatch('customViews/update', payloadData);
-  closeAdvanceFiltersModal();
-}
-
-function onClickOpenAddFoldersModal() {
-  showAddFoldersModal.value = true;
-}
-
-function onCloseAddFoldersModal() {
-  showAddFoldersModal.value = false;
-}
-
-function onClickOpenDeleteFoldersModal() {
-  showDeleteFoldersModal.value = true;
-}
-
-function onCloseDeleteFoldersModal() {
-  showDeleteFoldersModal.value = false;
-}
-
-function setParamsForEditFolderModal() {
-  // Here we are setting the params for edit folder modal to show the existing values.
-
-  // For agent, team, inboxes,and campaigns we get only the id's from the query.
-  // So we are mapping the id's to the actual values.
-
-  // For labels we get the name of the label from the query.
-  // If we delete the label from the label list then we will not be able to show the label name.
-
-  // For custom attributes we get only attribute key.
-  // So we are mapping it to find the input type of the attribute to show in the edit folder modal.
-  return {
-    agents: agentList.value,
-    teams: teamsList.value,
-    inboxes: inboxesList.value,
-    labels: labels.value,
-    campaigns: campaigns.value,
-    languages: languages,
-    countries: countries,
-    priority: [
-      { id: 'low', name: t('CONVERSATION.PRIORITY.OPTIONS.LOW') },
-      { id: 'medium', name: t('CONVERSATION.PRIORITY.OPTIONS.MEDIUM') },
-      { id: 'high', name: t('CONVERSATION.PRIORITY.OPTIONS.HIGH') },
-      { id: 'urgent', name: t('CONVERSATION.PRIORITY.OPTIONS.URGENT') },
-    ],
-    filterTypes: advancedFilterTypes.value,
-    allCustomAttributes: conversationCustomAttributes.value,
-  };
-}
-
-function initializeExistingFilterToModal() {
-  const statusFilter = initializeStatusAndAssigneeFilterToModal(
-    activeStatus.value,
-    currentUserDetails.value,
-    activeAssigneeTab.value
-  );
-  // TODO: Remove the usage of useCamelCase after migrating useFilter to camelcase
-  if (statusFilter) {
-    appliedFilter.value = [...appliedFilter.value, useCamelCase(statusFilter)];
-  }
-
-  // TODO: Remove the usage of useCamelCase after migrating useFilter to camelcase
-  const otherFilters = initializeInboxTeamAndLabelFilterToModal(
-    props.conversationInbox,
-    inbox.value,
-    props.teamId,
-    activeTeam.value,
-    props.label
-  ).map(useCamelCase);
-
-  appliedFilter.value = [...appliedFilter.value, ...otherFilters];
-}
-
-function initializeFolderToFilterModal(newActiveFolder) {
-  // Here we are setting the params for edit folder modal.
-  //  To show the existing values. when we click on edit folder button.
-
-  // Here we get the query from the active folder.
-  // And we are mapping the query to the actual values.
-  // To show in the edit folder modal by the help of generateValuesForEditCustomViews helper.
-  const query = unref(newActiveFolder)?.query?.payload;
-  if (!Array.isArray(query)) return;
-
-  const newFilters = query.map(filter => {
-    const transformed = useCamelCase(filter);
-    const values = Array.isArray(transformed.values)
-      ? generateValuesForEditCustomViews(
-          useSnakeCase(filter),
-          setParamsForEditFolderModal()
-        )
-      : [];
-
-    return {
-      attributeKey: transformed.attributeKey,
-      attributeModel: transformed.attributeModel,
-      customAttributeType: transformed.customAttributeType,
-      filterOperator: transformed.filterOperator,
-      queryOperator: transformed.queryOperator ?? 'and',
-      values,
-    };
-  });
-
-  appliedFilter.value = [...appliedFilter.value, ...newFilters];
-}
-
-function initalizeAppliedFiltersToModal() {
-  appliedFilter.value = [...appliedFilters.value];
-}
-
-function onToggleAdvanceFiltersModal() {
-  if (showAdvancedFilters.value === true) {
-    closeAdvanceFiltersModal();
-    return;
-  }
-
-  if (!hasAppliedFilters.value && !hasActiveFolders.value) {
-    initializeExistingFilterToModal();
-  }
-  if (hasActiveFolders.value) {
-    initializeFolderToFilterModal(activeFolder.value);
-  }
-  if (hasAppliedFilters.value) {
-    initalizeAppliedFiltersToModal();
-  }
-
-  showAdvancedFilters.value = true;
-}
-
 function fetchConversations() {
   store.dispatch('updateChatListFilters', conversationFilters.value);
   store.dispatch('fetchAllConversations').then(emitConversationLoaded);
 }
 
+function onApplyFilter(payload) {
+  resetBulkActions();
+  store.dispatch('conversationPage/reset');
+  store.dispatch('emptyAllConversations');
+  fetchFilteredConversations(payload);
+}
+
+function onOpenAddFolders() {
+  const lastItemOfFolder = folders.value[folders.value.length - 1];
+  const lastItemId = lastItemOfFolder.id;
+  router.push({
+    name: 'folder_conversations',
+    params: { id: lastItemId },
+  });
+}
+
+function onOpenDeleteFolders() {
+  if (folders.value.length > 0) {
+    const lastItemOfFolder = folders.value[folders.value.length - 1];
+    const lastItemId = lastItemOfFolder.id;
+    router.push({
+      name: 'folder_conversations',
+      params: { id: lastItemId },
+    });
+  } else {
+    router.push({ name: 'home' });
+    fetchConversations();
+  }
+}
+
 function resetAndFetchData() {
-  appliedFilter.value = [];
   resetBulkActions();
   store.dispatch('conversationPage/reset');
   store.dispatch('emptyAllConversations');
   store.dispatch('clearConversationFilters');
-  if (hasActiveFolders.value) {
+  if (hasActiveFolders.value && activeFolder.value?.query) {
     const payload = activeFolder.value.query;
     fetchSavedFilteredConversations(payload);
   }
@@ -599,7 +359,7 @@ function loadMoreConversations() {
 
   if (!hasAppliedFiltersOrActiveFolders.value) {
     fetchConversations();
-  } else if (hasActiveFolders.value) {
+  } else if (hasActiveFolders.value && activeFolder.value?.query) {
     const payload = activeFolder.value.query;
     fetchSavedFilteredConversations(payload);
   } else if (hasAppliedFilters.value) {
@@ -607,17 +367,6 @@ function loadMoreConversations() {
   }
 }
 
-// Add a method to handle scroll events
-function handleScroll() {
-  const scroller = conversationDynamicScroller.value;
-  if (scroller && scroller.hasScrollbar) {
-    const { scrollTop, scrollHeight, clientHeight } = scroller.$el;
-    if (scrollHeight - (scrollTop + clientHeight) < 100) {
-      loadMoreConversations();
-    }
-  }
-}
-
 function updateAssigneeTab(selectedTab) {
   if (activeAssigneeTab.value !== selectedTab) {
     resetBulkActions();
@@ -626,6 +375,8 @@ function updateAssigneeTab(selectedTab) {
     if (!currentPage.value) {
       fetchConversations();
     }
+    // Trigger label position recalculation
+    recalculateLabelsKey.value += 1;
   }
 }
 
@@ -638,174 +389,10 @@ function onBasicFilterChange(value, type) {
   resetAndFetchData();
 }
 
-function openLastSavedItemInFolder() {
-  const lastItemOfFolder = folders.value[folders.value.length - 1];
-  const lastItemId = lastItemOfFolder.id;
-  router.push({
-    name: 'folder_conversations',
-    params: { id: lastItemId },
-  });
-}
-
-function openLastItemAfterDeleteInFolder() {
-  if (folders.value.length > 0) {
-    openLastSavedItemInFolder();
-  } else {
-    router.push({ name: 'home' });
-    fetchConversations();
-  }
-}
-
-function redirectToConversationList() {
-  const {
-    params: { accountId, inbox_id: inboxId, label, teamId },
-    name,
-  } = route;
-
-  let conversationType = '';
-  if (isOnMentionsView({ route: { name } })) {
-    conversationType = 'mention';
-  } else if (isOnUnattendedView({ route: { name } })) {
-    conversationType = 'unattended';
-  }
-  router.push(
-    conversationListPageURL({
-      accountId,
-      conversationType: conversationType,
-      customViewId: props.foldersId,
-      inboxId,
-      label,
-      teamId,
-    })
-  );
-}
-
-async function assignPriority(priority, conversationId = null) {
-  store.dispatch('setCurrentChatPriority', {
-    priority,
-    conversationId,
-  });
-  store.dispatch('assignPriority', { conversationId, priority }).then(() => {
-    useTrack(CONVERSATION_EVENTS.CHANGE_PRIORITY, {
-      newValue: priority,
-      from: 'Context menu',
-    });
-    useAlert(
-      t('CONVERSATION.PRIORITY.CHANGE_PRIORITY.SUCCESSFUL', {
-        priority,
-        conversationId,
-      })
-    );
-  });
-}
-
-async function markAsUnread(conversationId) {
-  try {
-    await store.dispatch('markMessagesUnread', {
-      id: conversationId,
-    });
-    redirectToConversationList();
-  } catch (error) {
-    // Ignore error
-  }
-}
-async function markAsRead(conversationId) {
-  try {
-    await store.dispatch('markMessagesRead', {
-      id: conversationId,
-    });
-  } catch (error) {
-    // Ignore error
-  }
-}
-
-async function onAssignTeam(team, conversationId = null) {
-  try {
-    await store.dispatch('assignTeam', {
-      conversationId,
-      teamId: team.id,
-    });
-    useAlert(
-      t('CONVERSATION.CARD_CONTEXT_MENU.API.TEAM_ASSIGNMENT.SUCCESFUL', {
-        team: team.name,
-        conversationId,
-      })
-    );
-  } catch (error) {
-    useAlert(t('CONVERSATION.CARD_CONTEXT_MENU.API.TEAM_ASSIGNMENT.FAILED'));
-  }
-}
-
-function toggleConversationStatus(
-  conversationId,
-  status,
-  snoozedUntil,
-  customAttributes = null
-) {
-  const payload = {
-    conversationId,
-    status,
-    snoozedUntil,
-  };
-
-  if (customAttributes) {
-    payload.customAttributes = customAttributes;
-  }
-
-  store.dispatch('toggleStatus', payload).then(() => {
-    useAlert(t('CONVERSATION.CHANGE_STATUS'));
-  });
-}
-
-function handleResolveConversation(conversationId, status, snoozedUntil) {
-  if (status !== wootConstants.STATUS_TYPE.RESOLVED) {
-    toggleConversationStatus(conversationId, status, snoozedUntil);
-    return;
-  }
-
-  // Check for required attributes before resolving
-  const conversation = getConversationById.value(conversationId);
-  const currentCustomAttributes = conversation?.custom_attributes || {};
-  const { hasMissing, missing } = checkMissingAttributes(
-    currentCustomAttributes
-  );
-
-  if (hasMissing) {
-    // Pass conversation context through the modal's API
-    const conversationContext = {
-      id: conversationId,
-      snoozedUntil,
-    };
-    resolveAttributesModalRef.value?.open(
-      missing,
-      currentCustomAttributes,
-      conversationContext
-    );
-  } else {
-    toggleConversationStatus(conversationId, status, snoozedUntil);
-  }
-}
-
-function handleResolveWithAttributes({ attributes, context }) {
-  if (context) {
-    const existingConversation = getConversationById.value(context.id);
-    const currentCustomAttributes =
-      existingConversation?.custom_attributes || {};
-    const mergedAttributes = { ...currentCustomAttributes, ...attributes };
-
-    toggleConversationStatus(
-      context.id,
-      wootConstants.STATUS_TYPE.RESOLVED,
-      context.snoozedUntil,
-      mergedAttributes
-    );
-  }
-}
-
 function allSelectedConversationsStatus(status) {
   if (!selectedConversations.value.length) return false;
   return selectedConversations.value.every(item => {
-    return getConversationById.value(item)?.status === status;
+    return store.getters.getConversationById(item)?.status === status;
   });
 }
 
@@ -822,8 +409,6 @@ useEmitter('fetch_conversation_stats', () => {
   store.dispatch('conversationStats/get', conversationFilters.value);
 });
 
-useEventListener(conversationDynamicScroller, 'scroll', handleScroll);
-
 onMounted(() => {
   store.dispatch('setChatListFilters', conversationFilters.value);
   setFiltersFromUISettings();
@@ -835,46 +420,19 @@ onMounted(() => {
   }
 });
 
-const deleteConversationDialogRef = ref(null);
-const selectedConversationId = ref(null);
-
-async function deleteConversation() {
-  try {
-    await store.dispatch('deleteConversation', selectedConversationId.value);
-    redirectToConversationList();
-    selectedConversationId.value = null;
-    deleteConversationDialogRef.value.close();
-    useAlert(t('CONVERSATION.SUCCESS_DELETE_CONVERSATION'));
-  } catch (error) {
-    useAlert(t('CONVERSATION.FAIL_DELETE_CONVERSATION'));
-  }
-}
-
-const handleDelete = conversationId => {
-  selectedConversationId.value = conversationId;
-  deleteConversationDialogRef.value.open();
-};
-
 provide('selectConversation', selectConversation);
 provide('deSelectConversation', deSelectConversation);
-provide('assignAgent', onAssignAgent);
-provide('assignTeam', onAssignTeam);
-provide('assignLabels', onAssignLabels);
-provide('removeLabels', onRemoveLabels);
-provide('updateConversationStatus', handleResolveConversation);
 provide('toggleContextMenu', onContextMenuToggle);
-provide('markAsUnread', markAsUnread);
-provide('markAsRead', markAsRead);
-provide('assignPriority', assignPriority);
 provide('isConversationSelected', isConversationSelected);
-provide('deleteConversation', handleDelete);
-
-watch(activeTeam, () => resetAndFetchData());
 
 watch(
   computed(() => props.conversationInbox),
   () => resetAndFetchData()
 );
+watch(
+  computed(() => props.teamId),
+  () => resetAndFetchData()
+);
 watch(
   computed(() => props.label),
   () => resetAndFetchData()
@@ -883,6 +441,10 @@ watch(
   computed(() => props.conversationType),
   () => resetAndFetchData()
 );
+watch(
+  computed(() => props.foldersId),
+  () => resetAndFetchData()
+);
 
 watch(activeFolder, (newVal, oldVal) => {
   if (newVal !== oldVal) {
@@ -904,7 +466,7 @@ watch(conversationFilters, (newVal, oldVal) => {
 
 <template>
   <div
-    class="flex flex-col flex-shrink-0 conversations-list-wrap bg-n-surface-1"
+    class="flex flex-col flex-shrink-0 conversations-list-wrap bg-n-surface-1 relative"
     :class="[
       { hidden: !showConversationList },
       isOnExpandedLayout ? 'basis-full' : 'w-[340px] 2xl:w-[412px]',
@@ -919,32 +481,25 @@ watch(conversationFilters, (newVal, oldVal) => {
       :is-on-expanded-layout="isOnExpandedLayout"
       :conversation-stats="conversationStats"
       :is-list-loading="chatListLoading && !conversationList.length"
-      @add-folders="onClickOpenAddFoldersModal"
-      @delete-folders="onClickOpenDeleteFoldersModal"
-      @filters-modal="onToggleAdvanceFiltersModal"
-      @reset-filters="resetAndFetchData"
+      :is-filter-modal-open="isFilterModalOpen"
+      @filters-modal="chatListFiltersRef?.onToggleAdvanceFiltersModal"
       @basic-filter-change="onBasicFilterChange"
     />
 
-    <TeleportWithDirection
-      v-if="showAddFoldersModal"
-      to="#saveFilterTeleportTarget"
-    >
-      <SaveCustomView
-        v-model="appliedFilter"
-        :custom-views-query="foldersQuery"
-        :open-last-saved-item="openLastSavedItemInFolder"
-        @close="onCloseAddFoldersModal"
-      />
-    </TeleportWithDirection>
-
-    <DeleteCustomViews
-      v-if="showDeleteFoldersModal"
-      v-model:show="showDeleteFoldersModal"
-      :active-custom-view="activeFolder"
-      :custom-views-id="foldersId"
-      :open-last-item-after-delete="openLastItemAfterDeleteInFolder"
-      @close="onCloseDeleteFoldersModal"
+    <ChatListFilters
+      ref="chatListFiltersRef"
+      :conversation-inbox="conversationInbox"
+      :team-id="teamId"
+      :label="label"
+      :folders-id="foldersId"
+      :active-status="activeStatus"
+      :active-assignee-tab="activeAssigneeTab"
+      :current-user-details="{ id: currentUser.id, name: currentUser.name }"
+      :has-active-folders="hasActiveFolders"
+      :has-applied-filters="hasAppliedFilters"
+      @apply-filter="onApplyFilter"
+      @open-add-folders="onOpenAddFolders"
+      @open-delete-folders="onOpenDeleteFolders"
     />
 
     <ChatTypeTabs
@@ -954,114 +509,45 @@ watch(conversationFilters, (newVal, oldVal) => {
       is-compact
       @chat-tab-change="updateAssigneeTab"
     />
-
-    <p
-      v-if="!chatListLoading && !conversationList.length"
-      class="flex overflow-auto justify-center items-center p-4"
-    >
-      {{ $t('CHAT_LIST.LIST.404') }}
-    </p>
+    <ConversationActiveFiltersPreview
+      :active-folder="activeFolder"
+      :has-active-folders="hasActiveFolders"
+      :is-on-expanded-layout="isOnExpandedLayout"
+      @clear-filters="resetAndFetchData"
+      @open-filter="chatListFiltersRef?.onToggleAdvanceFiltersModal"
+      @save-folder="chatListFiltersRef?.onClickOpenAddFoldersModal"
+      @delete-folder="chatListFiltersRef?.onClickOpenDeleteFoldersModal"
+    />
     <ConversationBulkActions
-      v-if="selectedConversations.length"
       :conversations="selectedConversations"
       :all-conversations-selected="allConversationsSelected"
       :selected-inboxes="uniqueInboxes"
       :show-open-action="allSelectedConversationsStatus('open')"
       :show-resolved-action="allSelectedConversationsStatus('resolved')"
       :show-snoozed-action="allSelectedConversationsStatus('snoozed')"
+      :class="isOnExpandedLayout && 'sm:!w-[24rem] !w-full'"
       @select-all-conversations="toggleSelectAll"
-      @assign-agent="onAssignAgent"
-      @update-conversations="onUpdateConversations"
-      @assign-labels="onAssignLabels"
-      @assign-team="onAssignTeamsForBulk"
     />
-    <div
-      ref="conversationListRef"
-      class="overflow-hidden flex-1 conversations-list hover:overflow-y-auto"
-      :class="{ 'overflow-hidden': isContextMenuOpen }"
+
+    <p
+      v-if="!chatListLoading && !conversationList.length"
+      class="flex items-center justify-center p-4 overflow-auto"
     >
-      <DynamicScroller
-        ref="conversationDynamicScroller"
-        :items="conversationList"
-        :min-item-size="24"
-        class="overflow-auto w-full h-full"
-      >
-        <template #default="{ item, index, active }">
-          <!--
-            If we encounter resizing issues, we can set the `watchData` prop to true
-            this will deeply watch the entire object instead of just size dependencies
-            But it can impact performance
-          -->
-          <DynamicScrollerItem
-            :item="item"
-            :active="active"
-            :data-index="index"
-            :size-dependencies="[
-              item.messages,
-              item.labels,
-              item.uuid,
-              item.inbox_id,
-            ]"
-          >
-            <ConversationItem
-              :source="item"
-              :label="label"
-              :team-id="teamId"
-              :folders-id="foldersId"
-              :conversation-type="conversationType"
-              :show-assignee="showAssigneeInConversationCard"
-              @select-conversation="selectConversation"
-              @de-select-conversation="deSelectConversation"
-            />
-          </DynamicScrollerItem>
-        </template>
-        <template #after>
-          <div v-if="chatListLoading" class="flex justify-center my-4">
-            <Spinner class="text-n-brand" />
-          </div>
-          <p
-            v-else-if="showEndOfListMessage"
-            class="p-4 text-center text-n-slate-11"
-          >
-            {{ $t('CHAT_LIST.EOF') }}
-          </p>
-          <IntersectionObserver
-            v-else
-            :options="intersectionObserverOptions"
-            @observed="loadMoreConversations"
-          />
-        </template>
-      </DynamicScroller>
-    </div>
-    <Dialog
-      ref="deleteConversationDialogRef"
-      type="alert"
-      :title="
-        $t('CONVERSATION.DELETE_CONVERSATION.TITLE', {
-          conversationId: selectedConversationId,
-        })
-      "
-      :description="$t('CONVERSATION.DELETE_CONVERSATION.DESCRIPTION')"
-      :confirm-button-label="$t('CONVERSATION.DELETE_CONVERSATION.CONFIRM')"
-      @confirm="deleteConversation"
-      @close="selectedConversationId = null"
-    />
-    <TeleportWithDirection
-      v-if="showAdvancedFilters"
-      to="#conversationFilterTeleportTarget"
-    >
-      <ConversationFilter
-        v-model="appliedFilter"
-        :folder-name="activeFolderName"
-        :is-folder-view="hasActiveFolders"
-        @apply-filter="onApplyFilter"
-        @update-folder="onUpdateSavedFilter"
-        @close="closeAdvanceFiltersModal"
-      />
-    </TeleportWithDirection>
-    <ConversationResolveAttributesModal
-      ref="resolveAttributesModalRef"
-      @submit="handleResolveWithAttributes"
+      {{ $t('CHAT_LIST.LIST.404') }}
+    </p>
+
+    <ConversationList
+      :items="conversationList"
+      :is-loading="chatListLoading"
+      :show-end-of-list-message="showEndOfListMessage"
+      :is-context-menu-open="isContextMenuOpen"
+      :label="label"
+      :team-id="teamId"
+      :folders-id="foldersId"
+      :conversation-type="conversationType"
+      :show-assignee="showAssigneeInConversationCard"
+      :is-expanded-layout="isOnExpandedLayout"
+      @load-more="loadMoreConversations"
     />
   </div>
 </template>

app/javascript/dashboard/components/ChatListFilters.vue

@@ -0,0 +1,309 @@
+<script setup>
+import { ref, unref, computed } from 'vue';
+import { useStore } from 'vuex';
+import { useI18n } from 'vue-i18n';
+import {
+  useMapGetter,
+  useFunctionGetter,
+} from 'dashboard/composables/store.js';
+import {
+  useCamelCase,
+  useSnakeCase,
+} from 'dashboard/composables/useTransformKeys';
+import { useFilter } from 'shared/composables/useFilter';
+
+import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
+import ConversationFilter from 'next/filter/ConversationFilter.vue';
+import SaveCustomView from 'next/filter/SaveCustomView.vue';
+import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCustomViews.vue';
+
+import filterQueryGenerator from '../helper/filterQueryGenerator.js';
+import advancedFilterOptions from './widgets/conversation/advancedFilterItems';
+import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
+import countries from 'shared/constants/countries';
+import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHelper';
+
+const props = defineProps({
+  conversationInbox: { type: [String, Number], default: 0 },
+  teamId: { type: [String, Number], default: 0 },
+  label: { type: String, default: '' },
+  foldersId: { type: [String, Number], default: 0 },
+  activeStatus: { type: String, required: true },
+  activeAssigneeTab: { type: String, required: true },
+  currentUserDetails: { type: Object, required: true },
+  hasActiveFolders: { type: Boolean, default: false },
+  hasAppliedFilters: { type: Boolean, default: false },
+});
+
+const emit = defineEmits([
+  'applyFilter',
+  'openAddFolders',
+  'openDeleteFolders',
+]);
+
+const store = useStore();
+const { t } = useI18n();
+
+const showAdvancedFilters = ref(false);
+const showAddFoldersModal = ref(false);
+const showDeleteFoldersModal = ref(false);
+const appliedFilter = ref([]);
+const foldersQuery = ref({});
+
+const advancedFilterTypes = ref(
+  advancedFilterOptions.map(filter => ({
+    ...filter,
+    attributeName: t(`FILTER.ATTRIBUTES.${filter.attributeI18nKey}`),
+  }))
+);
+
+const folders = useMapGetter('customViews/getConversationCustomViews');
+const agentList = useMapGetter('agents/getAgents');
+const teamsList = useMapGetter('teams/getTeams');
+const inboxesList = useMapGetter('inboxes/getInboxes');
+const campaigns = useMapGetter('campaigns/getAllCampaigns');
+const labels = useMapGetter('labels/getLabels');
+const appliedFilters = useMapGetter('getAppliedConversationFiltersV2');
+const activeInbox = useMapGetter('getSelectedInbox');
+const getTeamFn = useMapGetter('teams/getTeam');
+
+const inbox = useFunctionGetter('inboxes/getInbox', activeInbox);
+const conversationCustomAttributes = useFunctionGetter(
+  'attributes/getAttributesByModel',
+  'conversation_attribute'
+);
+
+const activeFolder = computed(() => {
+  if (props.foldersId) {
+    const activeView = folders.value.filter(
+      view => view.id === Number(props.foldersId)
+    );
+    const [firstValue] = activeView;
+    return firstValue;
+  }
+  return undefined;
+});
+
+const activeFolderName = computed(() => {
+  return activeFolder.value?.name;
+});
+
+const activeTeam = computed(() => {
+  if (props.teamId) {
+    return getTeamFn.value(props.teamId);
+  }
+  return {};
+});
+
+const {
+  initializeStatusAndAssigneeFilterToModal,
+  initializeInboxTeamAndLabelFilterToModal,
+} = useFilter({
+  filteri18nKey: 'FILTER',
+  attributeModel: 'conversation_attribute',
+});
+
+function closeAdvanceFiltersModal() {
+  showAdvancedFilters.value = false;
+  appliedFilter.value = [];
+}
+
+function onApplyFilter(payload) {
+  const transformedPayload = useSnakeCase(payload);
+  foldersQuery.value = filterQueryGenerator(transformedPayload);
+  emit('applyFilter', transformedPayload);
+  showAdvancedFilters.value = false;
+}
+
+function onUpdateSavedFilter(payload, folderName) {
+  const transformedPayload = useSnakeCase(payload);
+  const payloadData = {
+    ...unref(activeFolder),
+    name: unref(folderName),
+    query: filterQueryGenerator(transformedPayload),
+  };
+  store.dispatch('customViews/update', payloadData);
+  closeAdvanceFiltersModal();
+}
+
+function onClickOpenAddFoldersModal() {
+  showAddFoldersModal.value = true;
+}
+
+function onCloseAddFoldersModal() {
+  showAddFoldersModal.value = false;
+}
+
+function onClickOpenDeleteFoldersModal() {
+  showDeleteFoldersModal.value = true;
+}
+
+function onCloseDeleteFoldersModal() {
+  showDeleteFoldersModal.value = false;
+}
+
+function openLastSavedItemInFolder() {
+  emit('openAddFolders');
+}
+
+function openLastItemAfterDeleteInFolder() {
+  emit('openDeleteFolders');
+}
+
+function setParamsForEditFolderModal() {
+  // Here we are setting the params for edit folder modal to show the existing values.
+
+  // For agent, team, inboxes,and campaigns we get only the id's from the query.
+  // So we are mapping the id's to the actual values.
+
+  // For labels we get the name of the label from the query.
+  // If we delete the label from the label list then we will not be able to show the label name.
+
+  // For custom attributes we get only attribute key.
+  // So we are mapping it to find the input type of the attribute to show in the edit folder modal.
+  return {
+    agents: agentList.value,
+    teams: teamsList.value,
+    inboxes: inboxesList.value,
+    labels: labels.value,
+    campaigns: campaigns.value,
+    languages: languages,
+    countries: countries,
+    priority: [
+      { id: 'low', name: t('CONVERSATION.PRIORITY.OPTIONS.LOW') },
+      { id: 'medium', name: t('CONVERSATION.PRIORITY.OPTIONS.MEDIUM') },
+      { id: 'high', name: t('CONVERSATION.PRIORITY.OPTIONS.HIGH') },
+      { id: 'urgent', name: t('CONVERSATION.PRIORITY.OPTIONS.URGENT') },
+    ],
+    filterTypes: advancedFilterTypes.value,
+    allCustomAttributes: conversationCustomAttributes.value,
+  };
+}
+
+function initializeExistingFilterToModal() {
+  const statusFilter = initializeStatusAndAssigneeFilterToModal(
+    props.activeStatus,
+    props.currentUserDetails,
+    props.activeAssigneeTab
+  );
+  if (statusFilter) {
+    appliedFilter.value = [...appliedFilter.value, useCamelCase(statusFilter)];
+  }
+
+  const otherFilters = initializeInboxTeamAndLabelFilterToModal(
+    props.conversationInbox,
+    inbox.value,
+    props.teamId,
+    activeTeam.value,
+    props.label
+  ).map(useCamelCase);
+
+  appliedFilter.value = [...appliedFilter.value, ...otherFilters];
+}
+
+function initializeFolderToFilterModal(newActiveFolder) {
+  const query = unref(newActiveFolder)?.query?.payload;
+  if (!Array.isArray(query)) return;
+
+  const newFilters = query.map(filter => {
+    const transformed = useCamelCase(filter);
+    const values = Array.isArray(transformed.values)
+      ? generateValuesForEditCustomViews(
+          useSnakeCase(filter),
+          setParamsForEditFolderModal()
+        )
+      : [];
+
+    return {
+      attributeKey: transformed.attributeKey,
+      attributeModel: transformed.attributeModel,
+      customAttributeType: transformed.customAttributeType,
+      filterOperator: transformed.filterOperator,
+      queryOperator: transformed.queryOperator ?? 'and',
+      values,
+    };
+  });
+
+  appliedFilter.value = [...appliedFilter.value, ...newFilters];
+}
+
+function initalizeAppliedFiltersToModal() {
+  appliedFilter.value = [...appliedFilters.value];
+}
+
+function onToggleAdvanceFiltersModal() {
+  if (showAdvancedFilters.value === true) {
+    closeAdvanceFiltersModal();
+    return;
+  }
+
+  appliedFilter.value = [];
+
+  if (!props.hasAppliedFilters && !props.hasActiveFolders) {
+    initializeExistingFilterToModal();
+  }
+  if (props.hasActiveFolders) {
+    initializeFolderToFilterModal(activeFolder.value);
+  }
+  if (props.hasAppliedFilters) {
+    initalizeAppliedFiltersToModal();
+  }
+
+  showAdvancedFilters.value = true;
+}
+
+defineExpose({
+  onToggleAdvanceFiltersModal,
+  onClickOpenAddFoldersModal,
+  onClickOpenDeleteFoldersModal,
+  onCloseAddFoldersModal,
+  onCloseDeleteFoldersModal,
+  foldersQuery,
+  activeFolder,
+  appliedFilter,
+  showAdvancedFilters,
+});
+</script>
+
+<template>
+  <div>
+    <TeleportWithDirection
+      v-if="showAddFoldersModal"
+      to="#saveFilterTeleportTarget"
+    >
+      <SaveCustomView
+        v-model="appliedFilter"
+        :custom-views-query="foldersQuery"
+        :open-last-saved-item="openLastSavedItemInFolder"
+        @close="onCloseAddFoldersModal"
+      />
+    </TeleportWithDirection>
+
+    <TeleportWithDirection
+      v-if="showDeleteFoldersModal"
+      to="#deleteFilterTeleportTarget"
+    >
+      <DeleteCustomViews
+        v-model:show="showDeleteFoldersModal"
+        :active-custom-view="activeFolder"
+        :custom-views-id="foldersId"
+        :open-last-item-after-delete="openLastItemAfterDeleteInFolder"
+        @close="onCloseDeleteFoldersModal"
+      />
+    </TeleportWithDirection>
+
+    <TeleportWithDirection
+      v-if="showAdvancedFilters"
+      to="#conversationFilterTeleportTarget"
+    >
+      <ConversationFilter
+        v-model="appliedFilter"
+        :folder-name="activeFolderName"
+        :is-folder-view="hasActiveFolders"
+        @apply-filter="onApplyFilter"
+        @update-folder="onUpdateSavedFilter"
+        @close="closeAdvanceFiltersModal"
+      />
+    </TeleportWithDirection>
+  </div>
+</template>

app/javascript/dashboard/components/ChatListHeader.vue

@@ -16,15 +16,10 @@ const props = defineProps({
   isOnExpandedLayout: { type: Boolean, required: true },
   conversationStats: { type: Object, required: true },
   isListLoading: { type: Boolean, required: true },
+  isFilterModalOpen: { type: Boolean, default: false },
 });
 
-const emit = defineEmits([
-  'addFolders',
-  'deleteFolders',
-  'resetFilters',
-  'basicFilterChange',
-  'filtersModal',
-]);
+const emit = defineEmits(['basicFilterChange', 'filtersModal']);
 
 const { uiSettings, updateUISettings } = useUISettings();
 
@@ -56,61 +51,33 @@ const toggleConversationLayout = () => {
 </script>
 
 <template>
-  <div
-    class="flex items-center justify-between gap-2 px-3 h-[3.25rem]"
-    :class="{
-      'border-b border-n-strong': hasAppliedFiltersOrActiveFolders,
-    }"
-  >
+  <div class="flex items-center justify-between gap-2 px-4 h-[3.25rem]">
     <div class="flex items-center justify-center min-w-0">
-      <h1
-        class="text-base font-medium truncate text-n-slate-12"
-        :title="pageTitle"
-      >
+      <h1 class="text-heading-2 truncate text-n-slate-12" :title="pageTitle">
         {{ pageTitle }}
       </h1>
       <span
         v-if="
           allCount > 0 && hasAppliedFiltersOrActiveFolders && !isListLoading
         "
-        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
+        class="px-2 py-1 my-0.5 mx-1 rounded-lg capitalize -outline-offset-1 outline outline-1 outline-n-container bg-n-button-color text-xxs text-n-slate-12 shrink-0"
         :title="allCount"
       >
         {{ formattedAllCount }}
       </span>
       <span
         v-if="!hasAppliedFiltersOrActiveFolders"
-        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
+        class="px-2 py-1 my-0.5 mx-1 rounded-lg capitalize -outline-offset-1 outline outline-1 outline-n-container bg-n-button-color text-xxs text-n-slate-12 shrink-0"
       >
         {{ $t(`CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.${activeStatus}.TEXT`) }}
       </span>
     </div>
-    <div class="flex items-center gap-1">
-      <template v-if="hasAppliedFilters && !hasActiveFolders">
-        <div class="relative">
-          <NextButton
-            v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.ADD.SAVE_BUTTON')"
-            icon="i-lucide-save"
-            slate
-            xs
-            faded
-            @click="emit('addFolders')"
-          />
-          <div
-            id="saveFilterTeleportTarget"
-            class="absolute z-50 mt-2"
-            :class="{ 'ltr:right-0 rtl:left-0': isOnExpandedLayout }"
-          />
-        </div>
-        <NextButton
-          v-tooltip.top-end="$t('FILTER.CLEAR_BUTTON_LABEL')"
-          icon="i-lucide-circle-x"
-          ruby
-          faded
-          xs
-          @click="emit('resetFilters')"
-        />
-      </template>
+    <div class="flex items-center gap-2">
+      <ConversationBasicFilter
+        v-if="!hasAppliedFiltersOrActiveFolders"
+        :is-on-expanded-layout="isOnExpandedLayout"
+        @change-filter="onBasicFilterChange"
+      />
       <template v-if="hasActiveFolders">
         <div class="relative">
           <NextButton
@@ -118,8 +85,8 @@ const toggleConversationLayout = () => {
             v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.EDIT.EDIT_BUTTON')"
             icon="i-lucide-pen-line"
             slate
-            xs
-            faded
+            sm
+            :variant="isFilterModalOpen ? 'faded' : 'ghost'"
             @click="emit('filtersModal')"
           />
           <div
@@ -128,15 +95,6 @@ const toggleConversationLayout = () => {
             :class="{ 'ltr:right-0 rtl:left-0': isOnExpandedLayout }"
           />
         </div>
-        <NextButton
-          id="toggleConversationFilterButton"
-          v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.DELETE.DELETE_BUTTON')"
-          icon="i-lucide-trash-2"
-          ruby
-          xs
-          faded
-          @click="emit('deleteFolders')"
-        />
       </template>
       <div v-else class="relative">
         <NextButton
@@ -144,8 +102,8 @@ const toggleConversationLayout = () => {
           v-tooltip.right="$t('FILTER.TOOLTIP_LABEL')"
           icon="i-lucide-list-filter"
           slate
-          xs
-          faded
+          sm
+          :variant="isFilterModalOpen ? 'faded' : 'ghost'"
           @click="emit('filtersModal')"
         />
         <div
@@ -154,11 +112,6 @@ const toggleConversationLayout = () => {
           :class="{ 'ltr:right-0 rtl:left-0': isOnExpandedLayout }"
         />
       </div>
-      <ConversationBasicFilter
-        v-if="!hasAppliedFiltersOrActiveFolders"
-        :is-on-expanded-layout="isOnExpandedLayout"
-        @change-filter="onBasicFilterChange"
-      />
       <SwitchLayout
         :is-on-expanded-layout="isOnExpandedLayout"
         @toggle="toggleConversationLayout"

app/javascript/dashboard/components/ConversationItem.vue

@@ -1,51 +1,170 @@
-<script>
-import ConversationCard from './widgets/conversation/ConversationCard.vue';
-export default {
-  components: {
-    ConversationCard,
+<script setup>
+import { inject } from 'vue';
+import { useStore } from 'vuex';
+import { useI18n } from 'vue-i18n';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { CONVERSATION_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import { useBulkActions } from 'dashboard/composables/chatlist/useBulkActions';
+import { useConversationRequiredAttributes } from 'dashboard/composables/useConversationRequiredAttributes';
+import ConversationCard from 'dashboard/components-next/Conversation/ConversationCard/ConversationCardV5.vue';
+import wootConstants from 'dashboard/constants/globals';
+
+const props = defineProps({
+  source: {
+    type: Object,
+    required: true,
   },
-  inject: [
-    'selectConversation',
-    'deSelectConversation',
-    'assignAgent',
-    'assignTeam',
-    'assignLabels',
-    'removeLabels',
-    'updateConversationStatus',
-    'toggleContextMenu',
-    'markAsUnread',
-    'markAsRead',
-    'assignPriority',
-    'isConversationSelected',
-    'deleteConversation',
-  ],
-  props: {
-    source: {
-      type: Object,
-      required: true,
-    },
-    teamId: {
-      type: [String, Number],
-      default: 0,
-    },
-    label: {
-      type: String,
-      default: '',
-    },
-    conversationType: {
-      type: String,
-      default: '',
-    },
-    foldersId: {
-      type: [String, Number],
-      default: 0,
-    },
-    showAssignee: {
-      type: Boolean,
-      default: false,
-    },
+  teamId: {
+    type: [String, Number],
+    default: 0,
   },
-};
+  label: {
+    type: String,
+    default: '',
+  },
+  conversationType: {
+    type: String,
+    default: '',
+  },
+  foldersId: {
+    type: [String, Number],
+    default: 0,
+  },
+  showAssignee: {
+    type: Boolean,
+    default: false,
+  },
+  isExpandedLayout: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits([
+  'deleteConversation',
+  'showResolveAttributesModal',
+  'redirectToList',
+]);
+
+const store = useStore();
+const { t } = useI18n();
+
+const selectConversation = inject('selectConversation');
+const deSelectConversation = inject('deSelectConversation');
+const toggleContextMenu = inject('toggleContextMenu');
+const isConversationSelected = inject('isConversationSelected');
+
+const { checkMissingAttributes } = useConversationRequiredAttributes();
+
+const { onAssignAgent, onAssignLabels, onRemoveLabels } = useBulkActions();
+
+async function assignTeam(team, conversationId = null) {
+  try {
+    await store.dispatch('assignTeam', {
+      conversationId,
+      teamId: team.id,
+    });
+    useAlert(
+      t('CONVERSATION.CARD_CONTEXT_MENU.API.TEAM_ASSIGNMENT.SUCCESFUL', {
+        team: team.name,
+        conversationId,
+      })
+    );
+  } catch (error) {
+    useAlert(t('CONVERSATION.CARD_CONTEXT_MENU.API.TEAM_ASSIGNMENT.FAILED'));
+  }
+}
+
+function toggleConversationStatus(
+  conversationId,
+  status,
+  snoozedUntil,
+  customAttributes = null
+) {
+  const payload = {
+    conversationId,
+    status,
+    snoozedUntil,
+  };
+
+  if (customAttributes) {
+    payload.customAttributes = customAttributes;
+  }
+
+  store.dispatch('toggleStatus', payload).then(() => {
+    useAlert(t('CONVERSATION.CHANGE_STATUS'));
+  });
+}
+
+function updateConversationStatus(conversationId, status, snoozedUntil) {
+  if (status !== wootConstants.STATUS_TYPE.RESOLVED) {
+    toggleConversationStatus(conversationId, status, snoozedUntil);
+    return;
+  }
+
+  // Check for required attributes before resolving
+  const conversation = store.getters.getConversationById(conversationId);
+  const currentCustomAttributes = conversation?.custom_attributes || {};
+  const { hasMissing, missing } = checkMissingAttributes(
+    currentCustomAttributes
+  );
+
+  if (hasMissing) {
+    // Emit event to parent to show modal
+    emit('showResolveAttributesModal', {
+      conversationId,
+      snoozedUntil,
+      missing,
+      currentCustomAttributes,
+    });
+  } else {
+    toggleConversationStatus(conversationId, status, snoozedUntil);
+  }
+}
+
+async function assignPriority(priority, conversationId = null) {
+  store.dispatch('setCurrentChatPriority', {
+    priority,
+    conversationId,
+  });
+  store.dispatch('assignPriority', { conversationId, priority }).then(() => {
+    useTrack(CONVERSATION_EVENTS.CHANGE_PRIORITY, {
+      newValue: priority,
+      from: 'Context menu',
+    });
+    useAlert(
+      t('CONVERSATION.PRIORITY.CHANGE_PRIORITY.SUCCESSFUL', {
+        priority,
+        conversationId,
+      })
+    );
+  });
+}
+
+async function markAsUnread(conversationId) {
+  try {
+    await store.dispatch('markMessagesUnread', {
+      id: conversationId,
+    });
+    emit('redirectToList');
+  } catch (error) {
+    // Ignore error
+  }
+}
+
+async function markAsRead(conversationId) {
+  try {
+    await store.dispatch('markMessagesRead', {
+      id: conversationId,
+    });
+  } catch (error) {
+    // Ignore error
+  }
+}
+
+function handleDelete() {
+  emit('deleteConversation', props.source.id);
+}
 </script>
 
 <template>
@@ -58,18 +177,19 @@ export default {
     :conversation-type="conversationType"
     :selected="isConversationSelected(source.id)"
     :show-assignee="showAssignee"
+    :is-expanded-layout="isExpandedLayout"
     enable-context-menu
     @select-conversation="selectConversation"
     @de-select-conversation="deSelectConversation"
-    @assign-agent="assignAgent"
+    @assign-agent="onAssignAgent"
     @assign-team="assignTeam"
-    @assign-label="assignLabels"
-    @remove-label="removeLabels"
+    @assign-label="onAssignLabels"
+    @remove-label="onRemoveLabels"
     @update-conversation-status="updateConversationStatus"
     @context-menu-toggle="toggleContextMenu"
     @mark-as-unread="markAsUnread"
     @mark-as-read="markAsRead"
     @assign-priority="assignPriority"
-    @delete-conversation="deleteConversation"
+    @delete-conversation="handleDelete"
   />
 </template>

app/javascript/dashboard/components/ConversationList.vue

@@ -0,0 +1,276 @@
+<script setup>
+import { provide, useTemplateRef, shallowRef, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'vuex';
+import { useRouter } from 'vue-router';
+import { Virtualizer } from 'virtua/vue';
+import { useInfiniteScroll, useBreakpoints } from '@vueuse/core';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useAlert } from 'dashboard/composables';
+import ConversationItem from './ConversationItem.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import ConversationResolveAttributesModal from 'dashboard/components-next/ConversationWorkflow/ConversationResolveAttributesModal.vue';
+import wootConstants from 'dashboard/constants/globals';
+
+const props = defineProps({
+  items: { type: Array, default: () => [] },
+  isLoading: { type: Boolean, default: false },
+  showEndOfListMessage: { type: Boolean, default: false },
+  isContextMenuOpen: { type: Boolean, default: false },
+  label: { type: String, default: '' },
+  teamId: { type: [String, Number], default: 0 },
+  foldersId: { type: [String, Number], default: 0 },
+  conversationType: { type: String, default: '' },
+  showAssignee: { type: Boolean, default: false },
+  isExpandedLayout: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['loadMore']);
+const { t } = useI18n();
+const store = useStore();
+const router = useRouter();
+
+const parentRef = useTemplateRef('parentRef');
+const virtualizerRef = shallowRef(null);
+const deleteConversationDialogRef = ref(null);
+const conversationToDelete = ref(null);
+const resolveAttributesModalRef = ref(null);
+
+provide('contextMenuElementTarget', parentRef);
+
+const breakpoints = useBreakpoints({
+  lg: wootConstants.LARGE_SCREEN_BREAKPOINT,
+});
+const isLargeScreen = breakpoints.greaterOrEqual('lg');
+provide('isLargeScreen', isLargeScreen);
+
+useInfiniteScroll(
+  parentRef,
+  () => {
+    if (props.isLoading || props.showEndOfListMessage) return;
+    emit('loadMore');
+  },
+  {
+    distance: 400,
+  }
+);
+
+// Keyboard navigation for conversation list
+const handleConversationNavigation = direction => {
+  if (!parentRef.value || props.items.length === 0) return;
+
+  const activeElement = parentRef.value.querySelector('.active');
+  if (!activeElement) {
+    // No active conversation, select first one
+    const firstWrapper = parentRef.value.querySelector('[data-id]');
+    firstWrapper?.firstElementChild?.click();
+    return;
+  }
+
+  // Find current conversation ID from active element
+  const currentWrapper = activeElement.closest('[data-id]');
+  const currentId = currentWrapper?.dataset.id;
+  if (!currentId) return;
+
+  // Find index in data array
+  const currentIndex = props.items.findIndex(
+    item => String(item.id) === currentId
+  );
+  if (currentIndex === -1) return;
+
+  // Calculate target index
+  const delta = direction === 'previous' ? -1 : 1;
+  const targetIndex = currentIndex + delta;
+
+  // Clamp to valid range
+  if (targetIndex < 0 || targetIndex >= props.items.length) return;
+
+  // Find and click target conversation
+  const targetId = props.items[targetIndex].id;
+  const targetWrapper = parentRef.value.querySelector(
+    `[data-id="${targetId}"]`
+  );
+  targetWrapper?.firstElementChild?.click();
+};
+
+useKeyboardEvents({
+  'Alt+KeyJ': {
+    action: () => handleConversationNavigation('previous'),
+    allowOnFocusedInput: true,
+  },
+  'Alt+KeyK': {
+    action: () => handleConversationNavigation('next'),
+    allowOnFocusedInput: true,
+  },
+});
+
+function handleDeleteConversation(conversationId) {
+  conversationToDelete.value = conversationId;
+  deleteConversationDialogRef.value?.open();
+}
+
+function redirectToConversationList() {
+  const accountId = store.getters.getCurrentAccountId;
+  const conversationType = props.conversationType || '';
+  const inboxId = store.getters.getSelectedInbox?.id;
+
+  let path = `/app/accounts/${accountId}/conversations`;
+
+  if (conversationType === 'mention') {
+    path = `/app/accounts/${accountId}/mentions/conversations`;
+  } else if (conversationType === 'unattended') {
+    path = `/app/accounts/${accountId}/unattended/conversations`;
+  } else if (props.foldersId) {
+    path = `/app/accounts/${accountId}/custom_view/${props.foldersId}`;
+  } else if (props.teamId) {
+    path = `/app/accounts/${accountId}/team/${props.teamId}`;
+  } else if (props.label) {
+    path = `/app/accounts/${accountId}/label/${props.label}`;
+  } else if (inboxId) {
+    path = `/app/accounts/${accountId}/inbox/${inboxId}`;
+  }
+
+  router.push(path);
+}
+
+async function deleteConversation() {
+  if (!conversationToDelete.value) return;
+
+  try {
+    await store.dispatch('deleteConversation', conversationToDelete.value);
+    redirectToConversationList();
+    deleteConversationDialogRef.value?.close();
+    conversationToDelete.value = null;
+    useAlert(t('CONVERSATION.SUCCESS_DELETE_CONVERSATION'));
+  } catch (error) {
+    useAlert(t('CONVERSATION.FAIL_DELETE_CONVERSATION'));
+  }
+}
+
+function handleShowResolveAttributesModal({
+  conversationId,
+  snoozedUntil,
+  missing,
+  currentCustomAttributes,
+}) {
+  const conversationContext = {
+    id: conversationId,
+    snoozedUntil,
+  };
+  resolveAttributesModalRef.value?.open(
+    missing,
+    currentCustomAttributes,
+    conversationContext
+  );
+}
+
+function toggleConversationStatus(
+  conversationId,
+  status,
+  snoozedUntil,
+  customAttributes = null
+) {
+  const payload = {
+    conversationId,
+    status,
+    snoozedUntil,
+  };
+
+  if (customAttributes) {
+    payload.customAttributes = customAttributes;
+  }
+
+  store.dispatch('toggleStatus', payload).then(() => {
+    useAlert(t('CONVERSATION.CHANGE_STATUS'));
+  });
+}
+
+function handleResolveWithAttributes({ attributes, context }) {
+  if (context) {
+    const existingConversation = store.getters.getConversationById(context.id);
+    const currentCustomAttributes =
+      existingConversation?.custom_attributes || {};
+    const mergedAttributes = { ...currentCustomAttributes, ...attributes };
+
+    toggleConversationStatus(
+      context.id,
+      wootConstants.STATUS_TYPE.RESOLVED,
+      context.snoozedUntil,
+      mergedAttributes
+    );
+  }
+}
+</script>
+
+<template>
+  <div
+    ref="parentRef"
+    class="flex-1 w-full h-full touch-pan-y overflow-x-hidden overscroll-contain [-webkit-overflow-scrolling:touch] [contain:strict] [overflow-anchor:none] [will-change:scroll-position] px-2 pt-2"
+    :class="isContextMenuOpen ? 'overflow-hidden' : 'overflow-y-auto'"
+  >
+    <Virtualizer
+      ref="virtualizerRef"
+      :data="items"
+      :scroll-ref="parentRef"
+      :item-size="isLargeScreen && isExpandedLayout ? 48 : 76"
+      :buffer-size="100"
+      item="div"
+      class="[&>div]:after:content-[''] [&>div]:after:absolute [&>div]:after:bottom-0 [&>div]:after:left-0 [&>div]:after:right-0 [&>div]:after:h-px [&>div]:after:bg-n-weak [&>div]:after:pointer-events-none [&>div:has(*:hover)]:after:!bg-n-surface-1 [&>div:has(+_*:hover)]:after:!bg-n-surface-1 [&>div:has(.active)]:after:!bg-n-surface-1 [&>div:has(+_*_.active)]:after:!bg-n-surface-1 [&>div:has(.selected)]:after:!bg-n-surface-1 [&>div:has(+_*_.selected)]:after:!bg-n-surface-1"
+    >
+      <template #default="{ item }">
+        <div :key="item.id" :data-id="item.id">
+          <ConversationItem
+            :source="item"
+            :label="label"
+            :team-id="teamId"
+            :folders-id="foldersId"
+            :conversation-type="conversationType"
+            :show-assignee="showAssignee"
+            :is-expanded-layout="isExpandedLayout"
+            @delete-conversation="handleDeleteConversation"
+            @show-resolve-attributes-modal="handleShowResolveAttributesModal"
+            @redirect-to-list="redirectToConversationList"
+          />
+        </div>
+      </template>
+    </Virtualizer>
+
+    <Dialog
+      ref="deleteConversationDialogRef"
+      type="alert"
+      :title="
+        $t('CONVERSATION.DELETE_CONVERSATION.TITLE', {
+          conversationId: conversationToDelete,
+        })
+      "
+      :description="$t('CONVERSATION.DELETE_CONVERSATION.DESCRIPTION')"
+      :confirm-button-label="$t('CONVERSATION.DELETE_CONVERSATION.CONFIRM')"
+      @confirm="deleteConversation"
+    />
+
+    <ConversationResolveAttributesModal
+      ref="resolveAttributesModalRef"
+      @submit="handleResolveWithAttributes"
+    />
+
+    <div class="py-2">
+      <div v-if="isLoading" class="flex justify-center my-4">
+        <Spinner class="text-n-brand" />
+      </div>
+      <p
+        v-else-if="showEndOfListMessage"
+        class="p-4 text-center text-sm text-n-slate-10 whitespace-nowrap"
+      >
+        <Icon
+          icon="i-woot-party"
+          class="size-4 inline-block align-middle ltr:mr-2 rtl:ml-2"
+        />
+        <span class="align-middle">
+          {{ t('CHAT_LIST.EOF') }}
+        </span>
+      </p>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/ui/Tabs/TabsItem.vue

@@ -1,5 +1,6 @@
 <script setup>
 import { computed, inject } from 'vue';
+import { useNumberFormatter } from 'shared/composables/useNumberFormatter';
 
 const props = defineProps({
   index: {
@@ -28,11 +29,14 @@ const props = defineProps({
   },
 });
 
+const { formatCompactWithDecimal } = useNumberFormatter();
+
 const activeIndex = inject('activeIndex');
 const updateActiveIndex = inject('updateActiveIndex');
 
 const active = computed(() => props.index === activeIndex.value);
-const getItemCount = computed(() => props.count);
+const count = computed(() => props.count);
+const getItemCount = computed(() => formatCompactWithDecimal(count.value));
 
 const onTabClick = event => {
   event.preventDefault();
@@ -59,7 +63,11 @@ const onTabClick = event => {
       {{ name }}
       <div
         v-if="showBadge"
-        class="rounded-full h-5 flex items-center justify-center text-xs font-medium my-0 ltr:ml-1 rtl:mr-1 px-1.5 py-0 min-w-[20px]"
+        v-tooltip.top="{
+          content: count,
+          delay: { show: 500, hide: 0 },
+        }"
+        class="rounded-full h-5 flex items-center justify-center font-interDisplay text-xs font-medium my-0 ltr:ml-1 rtl:mr-1 px-1.5 py-0 min-w-[20px]"
         :class="[
           active
             ? 'bg-n-blue-3 text-n-blue-11'

app/javascript/dashboard/components/widgets/ChatTypeTabs.vue

@@ -48,13 +48,13 @@ useKeyboardEvents(keyboardEvents);
 <template>
   <woot-tabs
     :index="activeTabIndex"
-    class="w-full px-3 -mt-1 py-0 [&_ul]:p-0 h-10"
+    class="w-full px-4 py-0 [&_ul]:p-0 h-10"
     @change="onTabChange"
   >
     <woot-tabs-item
       v-for="(item, index) in items"
       :key="item.key"
-      class="text-sm [&_a]:font-medium"
+      class="text-sm"
       :index="index"
       :name="item.name"
       :count="item.count"

app/javascript/dashboard/components/widgets/conversation/ConversationActiveFiltersPreview.vue

@@ -0,0 +1,151 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useCamelCase } from 'dashboard/composables/useTransformKeys';
+import { useElementSize } from '@vueuse/core';
+
+import ActiveFilterPreview from 'dashboard/components-next/filter/ActiveFilterPreview.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  activeFolder: { type: Object, default: null },
+  hasActiveFolders: { type: Boolean, default: false },
+  isOnExpandedLayout: { type: Boolean, default: false },
+});
+
+const emit = defineEmits([
+  'clearFilters',
+  'saveFolder',
+  'deleteFolder',
+  'openFilter',
+]);
+
+const { t } = useI18n();
+
+const appliedFilters = useMapGetter('getAppliedConversationFiltersV2');
+
+const activeFolderQuery = computed(() => {
+  const query = props.activeFolder?.query?.payload;
+  if (!Array.isArray(query)) return [];
+
+  const newFilters = query.map(filter => {
+    const transformed = useCamelCase(filter);
+    return {
+      attributeKey: transformed.attributeKey,
+      attributeModel: transformed.attributeModel,
+      customAttributeType: transformed.customAttributeType,
+      filterOperator: transformed.filterOperator,
+      queryOperator: transformed.queryOperator ?? 'and',
+      values: transformed.values,
+    };
+  });
+
+  return newFilters;
+});
+
+const activeFilterQueryData = computed(() => {
+  return props.hasActiveFolders
+    ? activeFolderQuery.value
+    : appliedFilters.value;
+});
+
+const showPreview = computed(() => {
+  return activeFilterQueryData.value.length > 0;
+});
+
+const containerRef = ref(null);
+const { width: containerWidth } = useElementSize(containerRef);
+
+const maxVisibleFilters = computed(() => {
+  const totalFilters = activeFilterQueryData.value.length;
+  const width = containerWidth.value;
+
+  if (!width || totalFilters === 0) return 0;
+
+  const chipWidth = 200; // Estimated avg width + gap
+  const buttonSpace = 400; // Reserved space for "Edit/Delete/More" buttons
+
+  // Calculate available space across 2 lines
+  const totalAvailablePixels = Math.max(0, width * 2 - buttonSpace);
+  const maxCapacity = Math.floor(totalAvailablePixels / chipWidth);
+  // Return at least 1, but no more than actual total
+  return Math.max(1, Math.min(maxCapacity, totalFilters));
+});
+</script>
+
+<template>
+  <div
+    v-if="showPreview"
+    ref="containerRef"
+    class="flex items-center justify-between gap-2 mx-2 px-2 pb-2 pt-0.5 border-b-[1.2px] border-dashed border-n-strong mt-px"
+  >
+    <ActiveFilterPreview
+      :applied-filters="activeFilterQueryData"
+      :max-visible-filters="maxVisibleFilters"
+      :more-filters-label="
+        t('FILTER.ACTIVE_FILTERS.MORE_FILTERS', {
+          count: activeFilterQueryData.length - maxVisibleFilters,
+        })
+      "
+      :clear-button-label="t('FILTER.ACTIVE_FILTERS.CLEAR_FILTERS')"
+      :show-clear-button="!hasActiveFolders"
+      class="flex-1 min-w-0"
+      @open-filter="emit('openFilter')"
+      @clear-filters="emit('clearFilters')"
+    >
+      <template #actions>
+        <template v-if="hasActiveFolders">
+          <div class="w-px h-3 bg-n-weak rounded-lg" />
+          <Button
+            :label="t('FILTER.ACTIVE_FILTERS.EDIT_BUTTON')"
+            link
+            class="hover:!no-underline !text-n-blue-11 !px-0.5"
+            xs
+            @click="emit('openFilter')"
+          />
+          <div class="w-px h-3 bg-n-weak rounded-lg" />
+          <div class="inline-flex items-center">
+            <Button
+              :label="t('FILTER.CUSTOM_VIEWS.DELETE.DELETE_BUTTON')"
+              link
+              ruby
+              class="hover:!no-underline !no-underline !px-0.5"
+              xs
+              @click="emit('deleteFolder')"
+            />
+            <!-- Teleport target for Delete modal -->
+            <div
+              id="deleteFilterTeleportTarget"
+              class="absolute z-50 mt-2"
+              :class="{ 'ltr:right-0 rtl:left-0': isOnExpandedLayout }"
+            />
+          </div>
+        </template>
+        <div
+          v-if="appliedFilters.length > 0"
+          class="w-px h-3 bg-n-weak rounded-lg"
+        />
+        <div
+          v-if="appliedFilters.length > 0"
+          class="relative inline-flex items-center"
+        >
+          <Button
+            :label="t('FILTER.CUSTOM_VIEWS.SAVE_VIEW')"
+            link
+            class="hover:!no-underline !text-n-blue-11 !px-0.5"
+            xs
+            @click="emit('saveFolder')"
+          />
+          <!-- Teleport target for Save modal -->
+          <div
+            id="saveFilterTeleportTarget"
+            class="absolute z-50 top-6"
+            :class="{ 'ltr:left-0 rtl:right-0': isOnExpandedLayout }"
+          />
+        </div>
+      </template>
+    </ActiveFilterPreview>
+  </div>
+  <template v-else />
+</template>

app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { computed } from 'vue';
+import { useTemplateRef, computed } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useToggle } from '@vueuse/core';
 import { vOnClickOutside } from '@vueuse/components';
@@ -26,6 +26,7 @@ const { updateUISettings } = useUISettings();
 const chatStatusFilter = useMapGetter('getChatStatusFilter');
 const chatSortFilter = useMapGetter('getChatSortFilter');
 
+const filterContainerRef = useTemplateRef('filterContainerRef');
 const [showActionsDropdown, toggleDropdown] = useToggle();
 
 const currentStatusFilter = computed(() => {
@@ -131,18 +132,21 @@ const handleSortChange = value => {
 </script>
 
 <template>
-  <div class="relative flex">
+  <div ref="filterContainerRef" class="relative flex">
     <NextButton
       v-tooltip.right="$t('CHAT_LIST.SORT_TOOLTIP_LABEL')"
       icon="i-lucide-arrow-up-down"
       slate
-      faded
-      xs
+      sm
+      :variant="showActionsDropdown ? 'faded' : 'ghost'"
       @click="toggleDropdown()"
     />
     <div
       v-if="showActionsDropdown"
-      v-on-click-outside="() => toggleDropdown()"
+      v-on-click-outside="[
+        () => toggleDropdown(),
+        { ignore: [filterContainerRef] },
+      ]"
       class="mt-1 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4 absolute z-40 top-full"
       :class="{
         'ltr:left-0 rtl:right-0': !isOnExpandedLayout,

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -243,7 +243,7 @@ const deleteConversation = () => {
       'active animate-card-select bg-n-background border-n-weak': isActiveChat,
       'bg-n-slate-2': selected,
       'px-0': compact,
-      'px-3': !compact,
+      'px-2 rounded-lg': !compact,
     }"
     @click="onCardClick"
     @contextmenu="openContextMenu($event)"

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/AgentSelector.vue

@@ -1,254 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import Avatar from 'next/avatar/Avatar.vue';
-import Spinner from 'shared/components/Spinner.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    Avatar,
-    Spinner,
-    NextButton,
-  },
-  props: {
-    selectedInboxes: {
-      type: Array,
-      default: () => [],
-    },
-    conversationCount: {
-      type: Number,
-      default: 0,
-    },
-  },
-  emits: ['select', 'close'],
-  data() {
-    return {
-      query: '',
-      selectedAgent: null,
-      goBackToAgentList: false,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      uiFlags: 'bulkActions/getUIFlags',
-      assignableAgentsUiFlags: 'inboxAssignableAgents/getUIFlags',
-    }),
-    filteredAgents() {
-      if (this.query) {
-        return this.assignableAgents.filter(agent =>
-          agent.name.toLowerCase().includes(this.query.toLowerCase())
-        );
-      }
-      return [
-        {
-          confirmed: true,
-          name: 'None',
-          id: null,
-          role: 'agent',
-          account_id: 0,
-          email: 'None',
-        },
-        ...this.assignableAgents,
-      ];
-    },
-    assignableAgents() {
-      return this.$store.getters['inboxAssignableAgents/getAssignableAgents'](
-        this.selectedInboxes.join(',')
-      );
-    },
-    conversationLabel() {
-      return this.conversationCount > 1 ? 'conversations' : 'conversation';
-    },
-  },
-  mounted() {
-    this.$store.dispatch('inboxAssignableAgents/fetch', this.selectedInboxes);
-  },
-  methods: {
-    submit() {
-      this.$emit('select', this.selectedAgent);
-    },
-    goBack() {
-      this.goBackToAgentList = true;
-      this.selectedAgent = null;
-    },
-    assignAgent(agent) {
-      this.selectedAgent = agent;
-    },
-    onClose() {
-      this.$emit('close');
-    },
-    onCloseAgentList() {
-      if (this.selectedAgent === null && !this.goBackToAgentList) {
-        this.onClose();
-      }
-      this.goBackToAgentList = false;
-    },
-  },
-};
-</script>
-
-<template>
-  <div v-on-clickaway="onCloseAgentList" class="bulk-action__agents">
-    <div class="triangle">
-      <svg height="12" viewBox="0 0 24 12" width="24">
-        <path d="M20 12l-8-8-12 12" fill-rule="evenodd" stroke-width="1px" />
-      </svg>
-    </div>
-    <div class="flex items-center justify-between header">
-      <span>{{ $t('BULK_ACTION.AGENT_SELECT_LABEL') }}</span>
-      <NextButton ghost xs slate icon="i-lucide-x" @click="onClose" />
-    </div>
-    <div class="container">
-      <div
-        v-if="assignableAgentsUiFlags.isFetching"
-        class="agent__list-loading"
-      >
-        <Spinner />
-        <p>{{ $t('BULK_ACTION.AGENT_LIST_LOADING') }}</p>
-      </div>
-      <div v-else class="agent__list-container">
-        <ul v-if="!selectedAgent">
-          <li class="search-container">
-            <div
-              class="flex items-center justify-between h-8 gap-2 agent-list-search"
-            >
-              <fluent-icon icon="search" class="search-icon" size="16" />
-              <input
-                v-model="query"
-                type="search"
-                :placeholder="$t('BULK_ACTION.SEARCH_INPUT_PLACEHOLDER')"
-                class="reset-base !outline-0 !text-sm agent--search_input"
-              />
-            </div>
-          </li>
-          <li v-for="agent in filteredAgents" :key="agent.id">
-            <div class="agent-list-item" @click="assignAgent(agent)">
-              <Avatar
-                :name="agent.name"
-                :src="agent.thumbnail"
-                :status="agent.availability_status"
-                :size="22"
-                hide-offline-status
-                rounded-full
-              />
-              <span class="my-0 text-n-slate-12">
-                {{ agent.name }}
-              </span>
-            </div>
-          </li>
-        </ul>
-        <div v-else class="agent-confirmation-container">
-          <p v-if="selectedAgent.id">
-            {{
-              $t('BULK_ACTION.ASSIGN_CONFIRMATION_LABEL', {
-                conversationCount,
-                conversationLabel,
-              })
-            }}
-            <strong>
-              {{ selectedAgent.name }}
-            </strong>
-            <span>?</span>
-          </p>
-          <p v-else>
-            {{
-              $t('BULK_ACTION.UNASSIGN_CONFIRMATION_LABEL', {
-                conversationCount,
-                conversationLabel,
-              })
-            }}
-          </p>
-          <div class="agent-confirmation-actions">
-            <NextButton
-              faded
-              sm
-              slate
-              type="reset"
-              :label="$t('BULK_ACTION.GO_BACK_LABEL')"
-              @click="goBack"
-            />
-            <NextButton
-              sm
-              type="submit"
-              :label="$t('BULK_ACTION.YES')"
-              :is-loading="uiFlags.isUpdating"
-              @click="submit"
-            />
-          </div>
-        </div>
-      </div>
-    </div>
-  </div>
-</template>
-
-<style scoped lang="scss">
-.bulk-action__agents {
-  @apply max-w-[75%] absolute ltr:right-2 rtl:left-2 top-12 origin-top-right w-auto z-20 min-w-[15rem] bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md;
-  .header {
-    @apply p-2.5;
-
-    span {
-      @apply text-sm font-medium;
-    }
-  }
-
-  .container {
-    @apply overflow-y-auto max-h-[15rem];
-    .agent__list-container {
-      @apply h-full;
-    }
-    .agent-list-search {
-      @apply py-0 px-2.5 bg-n-alpha-black2 border border-solid border-n-strong rounded-md;
-      .search-icon {
-        @apply text-n-slate-10;
-      }
-
-      .agent--search_input {
-        @apply border-0 text-xs m-0 dark:bg-transparent bg-transparent h-[unset] w-full;
-      }
-    }
-  }
-  .triangle {
-    @apply block z-10 absolute -top-3 text-left ltr:right-[--triangle-position] rtl:left-[--triangle-position];
-
-    svg path {
-      @apply fill-n-alpha-3 backdrop-blur-[100px]  stroke-n-weak;
-    }
-  }
-}
-ul {
-  @apply m-0 list-none;
-
-  li {
-    &:last-child {
-      .agent-list-item {
-        @apply last:rounded-b-lg;
-      }
-    }
-  }
-}
-
-.agent-list-item {
-  @apply flex items-center p-2.5 gap-2 cursor-pointer hover:bg-n-slate-3 dark:hover:bg-n-solid-3;
-  span {
-    @apply text-sm;
-  }
-}
-
-.agent-confirmation-container {
-  @apply flex flex-col h-full p-2.5;
-  p {
-    @apply flex-grow;
-  }
-  .agent-confirmation-actions {
-    @apply w-full grid grid-cols-2 gap-2.5;
-  }
-}
-.search-container {
-  @apply py-0 px-2.5 sticky top-0 z-20 bg-n-alpha-3 backdrop-blur-[100px];
-}
-
-.agent__list-loading {
-  @apply m-2.5 rounded-md dark:bg-n-solid-3 bg-n-slate-2 flex items-center justify-center flex-col p-5 h-[calc(95%-6.25rem)];
-}
-</style>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/BulkAgentActions.vue

@@ -0,0 +1,195 @@
+<script setup>
+import { useTemplateRef, computed, ref } from 'vue';
+import { useI18n, I18nT } from 'vue-i18n';
+import { useToggle } from '@vueuse/core';
+import { vOnClickOutside } from '@vueuse/components';
+import { useStore } from 'vuex';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+
+const props = defineProps({
+  selectedInboxes: {
+    type: Array,
+    default: () => [],
+  },
+  conversationCount: {
+    type: Number,
+    default: 0,
+  },
+});
+
+const emit = defineEmits(['select']);
+
+const { t } = useI18n();
+const store = useStore();
+
+const containerRef = useTemplateRef('containerRef');
+const [showDropdown, toggleDropdown] = useToggle(false);
+const selectedAgent = ref(null);
+
+const assignableAgentsUiFlags = computed(
+  () => store.getters['inboxAssignableAgents/getUIFlags']
+);
+
+const isLoading = computed(() => assignableAgentsUiFlags.value.isFetching);
+
+const assignableAgentsList = useMapGetter(
+  'inboxAssignableAgents/getAssignableAgents'
+);
+const assignableAgents = computed(() =>
+  assignableAgentsList.value(props.selectedInboxes.join(','))
+);
+
+const agentMenuItems = computed(() => {
+  const items = [
+    {
+      action: 'select',
+      value: 'none',
+      label: 'None',
+      thumbnail: {
+        name: 'None',
+        src: '',
+      },
+    },
+  ];
+
+  assignableAgents.value.forEach(agent => {
+    items.push({
+      action: 'select',
+      value: agent.id,
+      label: agent.name,
+      thumbnail: {
+        name: agent.name,
+        src: agent.thumbnail,
+      },
+      isSelected: selectedAgent.value?.id === agent.id,
+    });
+  });
+
+  return items;
+});
+
+const handleSelectAgent = item => {
+  if (item.value === 'none') {
+    selectedAgent.value = { id: null, name: 'None' };
+  } else {
+    const agent = assignableAgents.value.find(a => a.id === item.value);
+    selectedAgent.value = agent || { id: null, name: 'None' };
+  }
+};
+
+const handleAssign = () => {
+  emit('select', selectedAgent.value);
+  selectedAgent.value = null;
+  toggleDropdown(false);
+};
+
+const handleCancel = () => {
+  selectedAgent.value = null;
+};
+
+const handleToggleDropdown = () => {
+  const willOpen = !showDropdown.value;
+  toggleDropdown();
+
+  // Fetch agents only when opening the dropdown
+  if (willOpen && props.selectedInboxes.length > 0) {
+    store.dispatch('inboxAssignableAgents/fetch', props.selectedInboxes);
+  }
+};
+</script>
+
+<template>
+  <div ref="containerRef" class="relative">
+    <Button
+      v-tooltip="$t('BULK_ACTION.ASSIGN_AGENT_TOOLTIP')"
+      icon="i-lucide-user-round-check"
+      slate
+      xs
+      ghost
+      :class="{ 'bg-n-alpha-2': showDropdown }"
+      @click="handleToggleDropdown"
+    />
+    <Transition
+      enter-active-class="transition-all duration-150 ease-out origin-bottom"
+      enter-from-class="opacity-0 scale-95"
+      enter-to-class="opacity-100 scale-100"
+      leave-active-class="transition-all duration-100 ease-in origin-bottom"
+      leave-from-class="opacity-100 scale-100"
+      leave-to-class="opacity-0 scale-95"
+    >
+      <DropdownMenu
+        v-if="showDropdown"
+        v-on-click-outside="[
+          () => toggleDropdown(false),
+          { ignore: [containerRef] },
+        ]"
+        :menu-items="agentMenuItems"
+        :is-loading="isLoading"
+        show-search
+        :search-placeholder="t('BULK_ACTION.SEARCH_INPUT_PLACEHOLDER')"
+        class="ltr:-right-10 rtl:-left-10 ltr:2xl:right-0 rtl:2xl:left-0 bottom-8 w-60 max-h-80 overflow-y-auto"
+        @action="handleSelectAgent"
+      >
+        <template #footer>
+          <div
+            v-if="selectedAgent"
+            class="pt-2 pb-2 border-t border-n-weak sticky bottom-0 rounded-b-md z-20 bg-n-alpha-3 backdrop-blur-[4px] after:absolute after:-bottom-2 after:left-0 after:w-full after:h-2 after:bg-n-alpha-3 after:backdrop-blur-[4px]"
+          >
+            <div class="flex flex-col gap-2">
+              <I18nT
+                v-if="selectedAgent.id"
+                keypath="BULK_ACTION.ASSIGN_CONFIRMATION_LABEL"
+                tag="p"
+                class="text-xs text-n-slate-11 px-1 mb-0"
+                :plural="props.conversationCount"
+              >
+                <template #conversationCount>
+                  <strong class="text-n-slate-12">
+                    {{ props.conversationCount }}
+                  </strong>
+                </template>
+                <template #agentName>
+                  <strong class="text-n-slate-12">
+                    {{ selectedAgent.name }}
+                  </strong>
+                </template>
+              </I18nT>
+              <I18nT
+                v-else
+                keypath="BULK_ACTION.UNASSIGN_CONFIRMATION_LABEL"
+                tag="p"
+                class="text-xs text-n-slate-11 px-1 mb-0"
+                :plural="props.conversationCount"
+              >
+                <template #n>
+                  <strong class="text-n-slate-12">
+                    {{ props.conversationCount }}
+                  </strong>
+                </template>
+              </I18nT>
+              <div class="flex gap-2">
+                <Button
+                  sm
+                  faded
+                  slate
+                  class="flex-1"
+                  :label="t('BULK_ACTION.CANCEL')"
+                  @click="handleCancel"
+                />
+                <Button
+                  sm
+                  class="flex-1"
+                  :label="t('BULK_ACTION.YES')"
+                  @click="handleAssign"
+                />
+              </div>
+            </div>
+          </div>
+        </template>
+      </DropdownMenu>
+    </Transition>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/BulkLabelActions.vue

@@ -0,0 +1,151 @@
+<script setup>
+import { ref, useTemplateRef, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useToggle } from '@vueuse/core';
+import { vOnClickOutside } from '@vueuse/components';
+
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+
+const props = defineProps({
+  type: {
+    type: String,
+    default: 'conversation',
+  },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+  disabled: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['assign']);
+
+const { t } = useI18n();
+
+const labels = useMapGetter('labels/getLabels');
+
+const containerRef = useTemplateRef('containerRef');
+const [showDropdown, toggleDropdown] = useToggle(false);
+const selectedLabels = ref([]);
+
+const isTypeContact = computed(() => props.type === 'contact');
+
+const buttonLabel = computed(() => {
+  if (props.type === 'contact') return t('CONTACTS_BULK_ACTIONS.ASSIGN_LABELS');
+  return '';
+});
+
+const isLabelSelected = labelTitle => {
+  return selectedLabels.value.includes(labelTitle);
+};
+
+const labelMenuItems = computed(() => {
+  return labels.value.map(label => ({
+    action: 'select',
+    value: label.title,
+    label: label.title,
+    color: label.color,
+    id: label.id,
+    isSelected: isLabelSelected(label.title),
+  }));
+});
+
+const toggleLabelSelection = labelTitle => {
+  const index = selectedLabels.value.indexOf(labelTitle);
+  if (index > -1) {
+    selectedLabels.value.splice(index, 1);
+  } else {
+    selectedLabels.value.push(labelTitle);
+  }
+};
+
+const handleAssign = () => {
+  if (selectedLabels.value.length > 0) {
+    emit('assign', selectedLabels.value);
+    toggleDropdown(false);
+    selectedLabels.value = [];
+  }
+};
+</script>
+
+<template>
+  <div ref="containerRef" class="relative">
+    <NextButton
+      v-tooltip="isTypeContact ? '' : $t('BULK_ACTION.LABELS.ASSIGN_LABELS')"
+      :label="buttonLabel"
+      icon="i-lucide-tag"
+      slate
+      :size="isTypeContact ? 'sm' : 'xs'"
+      ghost
+      :class="{
+        'bg-n-alpha-2': showDropdown,
+        '[&>span:nth-child(2)]:hidden md:[&>span:nth-child(2)]:inline w-fit':
+          isTypeContact,
+      }"
+      :disabled="disabled"
+      :is-loading="isLoading"
+      @click="toggleDropdown()"
+    />
+    <Transition
+      enter-active-class="transition-all duration-150 ease-out origin-bottom"
+      enter-from-class="opacity-0 scale-95"
+      enter-to-class="opacity-100 scale-100"
+      leave-active-class="transition-all duration-100 ease-in origin-bottom"
+      leave-from-class="opacity-100 scale-100"
+      leave-to-class="opacity-0 scale-95"
+    >
+      <DropdownMenu
+        v-if="showDropdown"
+        v-on-click-outside="[
+          () => toggleDropdown(false),
+          { ignore: [containerRef] },
+        ]"
+        :menu-items="labelMenuItems"
+        show-search
+        :search-placeholder="t('BULK_ACTION.SEARCH_INPUT_PLACEHOLDER')"
+        class="bottom-8 w-60 max-h-80 overflow-y-auto"
+        :class="{
+          'ltr:-right-[6.5rem] rtl:-left-[6.5rem] ltr:2xl:right-0 rtl:2xl:left-0':
+            !isTypeContact,
+          'ltr:right-0 rtl:left-0 mb-1': isTypeContact,
+        }"
+        @action="item => toggleLabelSelection(item.value)"
+      >
+        <template #thumbnail="{ item }">
+          <span
+            class="rounded-md h-3 w-3 flex-shrink-0 border border-solid border-n-weak"
+            :style="{ backgroundColor: item.color }"
+          />
+        </template>
+
+        <template #trailing-icon="{ item }">
+          <Icon
+            v-if="isLabelSelected(item.value)"
+            icon="i-lucide-check"
+            class="size-4 text-n-blue-11 flex-shrink-0"
+          />
+        </template>
+
+        <template #footer>
+          <div
+            class="sticky bottom-0 rounded-b-md z-20 bg-n-alpha-3 backdrop-blur-[4px] after:absolute after:-bottom-2 after:left-0 after:w-full after:h-2 after:bg-n-alpha-3 after:backdrop-blur-[4px]"
+          >
+            <NextButton
+              sm
+              class="w-full [&>span:nth-child(2)]:hidden md:[&>span:nth-child(2)]:inline-flex"
+              :label="t('BULK_ACTION.LABELS.ASSIGN_SELECTED_LABELS')"
+              :disabled="!selectedLabels.length"
+              @click="handleAssign"
+            />
+          </div>
+        </template>
+      </DropdownMenu>
+    </Transition>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/BulkTeamActions.vue

@@ -0,0 +1,164 @@
+<script setup>
+import { useTemplateRef, computed, ref, onMounted } from 'vue';
+import { useI18n, I18nT } from 'vue-i18n';
+import { useToggle } from '@vueuse/core';
+import { vOnClickOutside } from '@vueuse/components';
+import { useStore } from 'vuex';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+
+const props = defineProps({
+  conversationCount: {
+    type: Number,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['select']);
+
+const { t } = useI18n();
+const store = useStore();
+const containerRef = useTemplateRef('containerRef');
+const [showDropdown, toggleDropdown] = useToggle(false);
+const selectedTeam = ref(null);
+
+const teams = useMapGetter('teams/getTeams');
+
+const teamMenuItems = computed(() => {
+  const items = [
+    {
+      action: 'select',
+      value: 'none',
+      label: t('BULK_ACTION.TEAMS.NONE'),
+    },
+  ];
+
+  teams.value.forEach(team => {
+    items.push({
+      action: 'select',
+      value: team.id,
+      label: team.name,
+      isSelected: selectedTeam.value?.id === team.id,
+    });
+  });
+
+  return items;
+});
+
+const handleSelectTeam = item => {
+  if (item.value === 'none') {
+    selectedTeam.value = { id: 0, name: 'None' };
+  } else {
+    const foundTeam = teams.value.find(team => team.id === item.value);
+    selectedTeam.value = foundTeam || { id: 0, name: 'None' };
+  }
+};
+
+const handleAssign = () => {
+  emit('select', selectedTeam.value);
+  selectedTeam.value = null;
+  toggleDropdown(false);
+};
+
+const handleCancel = () => {
+  selectedTeam.value = null;
+};
+
+onMounted(() => {
+  store.dispatch('teams/get');
+});
+</script>
+
+<template>
+  <div ref="containerRef" class="relative">
+    <Button
+      v-tooltip="$t('BULK_ACTION.ASSIGN_TEAM_TOOLTIP')"
+      icon="i-lucide-users-round"
+      slate
+      xs
+      ghost
+      :class="{ 'bg-n-alpha-2': showDropdown }"
+      @click="toggleDropdown()"
+    />
+    <Transition
+      enter-active-class="transition-all duration-150 ease-out origin-bottom"
+      enter-from-class="opacity-0 scale-95"
+      enter-to-class="opacity-100 scale-100"
+      leave-active-class="transition-all duration-100 ease-in origin-bottom"
+      leave-from-class="opacity-100 scale-100"
+      leave-to-class="opacity-0 scale-95"
+    >
+      <DropdownMenu
+        v-if="showDropdown"
+        v-on-click-outside="[
+          () => toggleDropdown(false),
+          { ignore: [containerRef] },
+        ]"
+        :menu-items="teamMenuItems"
+        show-search
+        :search-placeholder="t('BULK_ACTION.SEARCH_INPUT_PLACEHOLDER')"
+        class="ltr:-right-2 rtl:-left-2 bottom-8 w-60 max-h-80 overflow-y-auto"
+        @action="handleSelectTeam"
+      >
+        <template #footer>
+          <div
+            v-if="selectedTeam"
+            class="pt-2 pb-2 border-t border-n-weak sticky bottom-0 rounded-b-md z-20 bg-n-alpha-3 backdrop-blur-[4px] after:absolute after:-bottom-2 after:left-0 after:w-full after:h-2 after:bg-n-alpha-3 after:backdrop-blur-[4px]"
+          >
+            <div class="flex flex-col gap-2">
+              <I18nT
+                v-if="selectedTeam.id"
+                keypath="BULK_ACTION.TEAMS.ASSIGN_CONFIRMATION_LABEL"
+                tag="p"
+                class="text-xs text-n-slate-11 px-1 mb-0"
+                :plural="props.conversationCount"
+              >
+                <template #conversationCount>
+                  <strong class="text-n-slate-12">
+                    {{ props.conversationCount }}
+                  </strong>
+                </template>
+                <template #teamName>
+                  <strong class="text-n-slate-12">
+                    {{ selectedTeam.name }}
+                  </strong>
+                </template>
+              </I18nT>
+              <I18nT
+                v-else
+                keypath="BULK_ACTION.TEAMS.UNASSIGN_CONFIRMATION_LABEL"
+                tag="p"
+                class="text-xs text-n-slate-11 px-1 mb-0"
+                :plural="props.conversationCount"
+              >
+                <template #n>
+                  <strong class="text-n-slate-12">
+                    {{ props.conversationCount }}
+                  </strong>
+                </template>
+              </I18nT>
+              <div class="flex gap-2">
+                <Button
+                  sm
+                  faded
+                  slate
+                  class="flex-1"
+                  :label="t('BULK_ACTION.CANCEL')"
+                  @click="handleCancel"
+                />
+                <Button
+                  sm
+                  class="flex-1"
+                  :label="t('BULK_ACTION.YES')"
+                  @click="handleAssign"
+                />
+              </div>
+            </div>
+          </div>
+        </template>
+      </DropdownMenu>
+    </Transition>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/BulkUpdateActions.vue

@@ -0,0 +1,109 @@
+<script setup>
+import { useTemplateRef, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useToggle } from '@vueuse/core';
+import { vOnClickOutside } from '@vueuse/components';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+
+const props = defineProps({
+  showResolve: {
+    type: Boolean,
+    default: true,
+  },
+  showReopen: {
+    type: Boolean,
+    default: true,
+  },
+  showSnooze: {
+    type: Boolean,
+    default: true,
+  },
+});
+
+const emit = defineEmits(['update']);
+
+const { t } = useI18n();
+
+const containerRef = useTemplateRef('containerRef');
+const [showDropdown, toggleDropdown] = useToggle(false);
+
+const updateMenuItems = computed(() => {
+  const items = [];
+
+  if (props.showResolve) {
+    items.push({
+      action: 'update',
+      value: 'resolved',
+      label: t('CONVERSATION.HEADER.RESOLVE_ACTION'),
+      icon: 'i-lucide-check',
+    });
+  }
+
+  if (props.showReopen) {
+    items.push({
+      action: 'update',
+      value: 'open',
+      label: t('CONVERSATION.HEADER.REOPEN_ACTION'),
+      icon: 'i-lucide-redo',
+    });
+  }
+
+  if (props.showSnooze) {
+    items.push({
+      action: 'update',
+      value: 'snoozed',
+      label: t('BULK_ACTION.UPDATE.SNOOZE_UNTIL'),
+      icon: 'i-lucide-alarm-clock',
+    });
+  }
+
+  return items;
+});
+
+const handleUpdate = item => {
+  if (item.value === 'snoozed') {
+    // If the user clicks on the snooze option from the bulk action change status dropdown.
+    // Open the snooze option for bulk action in the cmd bar.
+    const ninja = document.querySelector('ninja-keys');
+    ninja?.open({ parent: 'bulk_action_snooze_conversation' });
+  } else {
+    emit('update', item.value);
+  }
+  toggleDropdown(false);
+};
+</script>
+
+<template>
+  <div ref="containerRef" class="relative">
+    <Button
+      v-tooltip="$t('BULK_ACTION.UPDATE.CHANGE_STATUS')"
+      icon="i-lucide-circle-fading-arrow-up"
+      slate
+      xs
+      ghost
+      :class="{ 'bg-n-alpha-2': showDropdown }"
+      @click="toggleDropdown()"
+    />
+    <Transition
+      enter-active-class="transition-all duration-150 ease-out origin-bottom"
+      enter-from-class="opacity-0 scale-95"
+      enter-to-class="opacity-100 scale-100"
+      leave-active-class="transition-all duration-100 ease-in origin-bottom"
+      leave-from-class="opacity-100 scale-100"
+      leave-to-class="opacity-0 scale-95"
+    >
+      <DropdownMenu
+        v-if="showDropdown"
+        v-on-click-outside="[
+          () => toggleDropdown(false),
+          { ignore: [containerRef] },
+        ]"
+        :menu-items="updateMenuItems"
+        class="ltr:-right-[4.5rem] rtl:-left-[4.5rem] ltr:2xl:right-0 rtl:2xl:left-0 bottom-8 w-36"
+        @action="handleUpdate"
+      />
+    </Transition>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue

@@ -1,7 +1,9 @@
-<script>
+<script setup>
+import { ref, computed, onMounted, onUnmounted } from 'vue';
 import { getUnixTime } from 'date-fns';
 import { findSnoozeTime } from 'dashboard/helper/snoozeHelpers';
 import { emitter } from 'shared/helpers/mitt';
+import { useBulkActions } from 'dashboard/composables/chatlist/useBulkActions.js';
 import wootConstants from 'dashboard/constants/globals';
 import {
   CMD_BULK_ACTION_SNOOZE_CONVERSATION,
@@ -10,313 +12,172 @@ import {
 } from 'dashboard/helper/commandbar/events';
 
 import NextButton from 'dashboard/components-next/button/Button.vue';
-import AgentSelector from './AgentSelector.vue';
-import UpdateActions from './UpdateActions.vue';
-import LabelActions from './LabelActions.vue';
-import TeamActions from './TeamActions.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import BulkAgentActions from './BulkAgentActions.vue';
+import BulkUpdateActions from './BulkUpdateActions.vue';
+import BulkLabelActions from './BulkLabelActions.vue';
+import BulkTeamActions from './BulkTeamActions.vue';
 import CustomSnoozeModal from 'dashboard/components/CustomSnoozeModal.vue';
-export default {
-  components: {
-    AgentSelector,
-    UpdateActions,
-    LabelActions,
-    TeamActions,
-    CustomSnoozeModal,
-    NextButton,
+
+const props = defineProps({
+  conversations: {
+    type: Array,
+    default: () => [],
   },
-  props: {
-    conversations: {
-      type: Array,
-      default: () => [],
-    },
-    allConversationsSelected: {
-      type: Boolean,
-      default: false,
-    },
-    selectedInboxes: {
-      type: Array,
-      default: () => [],
-    },
-    showOpenAction: {
-      type: Boolean,
-      default: false,
-    },
-    showResolvedAction: {
-      type: Boolean,
-      default: false,
-    },
-    showSnoozedAction: {
-      type: Boolean,
-      default: false,
-    },
+  allConversationsSelected: {
+    type: Boolean,
+    default: false,
   },
-  emits: [
-    'selectAllConversations',
-    'assignAgent',
-    'updateConversations',
-    'assignLabels',
-    'assignTeam',
-    'resolveConversations',
-  ],
-  data() {
-    return {
-      showAgentsList: false,
-      showUpdateActions: false,
-      showLabelActions: false,
-      showTeamsList: false,
-      popoverPositions: {},
-      showCustomTimeSnoozeModal: false,
-    };
+  selectedInboxes: {
+    type: Array,
+    default: () => [],
   },
-  mounted() {
-    emitter.on(
-      CMD_BULK_ACTION_SNOOZE_CONVERSATION,
-      this.onCmdSnoozeConversation
-    );
-    emitter.on(
-      CMD_BULK_ACTION_REOPEN_CONVERSATION,
-      this.onCmdReopenConversation
-    );
-    emitter.on(
-      CMD_BULK_ACTION_RESOLVE_CONVERSATION,
-      this.onCmdResolveConversation
-    );
+  showOpenAction: {
+    type: Boolean,
+    default: false,
   },
-  unmounted() {
-    emitter.off(
-      CMD_BULK_ACTION_SNOOZE_CONVERSATION,
-      this.onCmdSnoozeConversation
-    );
-    emitter.off(
-      CMD_BULK_ACTION_REOPEN_CONVERSATION,
-      this.onCmdReopenConversation
-    );
-    emitter.off(
-      CMD_BULK_ACTION_RESOLVE_CONVERSATION,
-      this.onCmdResolveConversation
-    );
+  showResolvedAction: {
+    type: Boolean,
+    default: false,
   },
-  methods: {
-    onCmdSnoozeConversation(snoozeType) {
-      if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
-        this.showCustomTimeSnoozeModal = true;
-      } else {
-        this.updateConversations('snoozed', findSnoozeTime(snoozeType) || null);
-      }
-    },
-    onCmdReopenConversation() {
-      this.updateConversations('open', null);
-    },
-    onCmdResolveConversation() {
-      this.updateConversations('resolved', null);
-    },
-    customSnoozeTime(customSnoozedTime) {
-      this.showCustomTimeSnoozeModal = false;
-      if (customSnoozedTime) {
-        this.updateConversations('snoozed', getUnixTime(customSnoozedTime));
-      }
-    },
-    hideCustomSnoozeModal() {
-      this.showCustomTimeSnoozeModal = false;
-    },
-    selectAll(e) {
-      this.$emit('selectAllConversations', e.target.checked);
-    },
-    submit(agent) {
-      this.$emit('assignAgent', agent);
-    },
-    updateConversations(status, snoozedUntil) {
-      this.$emit('updateConversations', status, snoozedUntil);
-    },
-    assignLabels(labels) {
-      this.$emit('assignLabels', labels);
-    },
-    assignTeam(team) {
-      this.$emit('assignTeam', team);
-    },
-    resolveConversations() {
-      this.$emit('resolveConversations');
-    },
-    toggleUpdateActions() {
-      this.showUpdateActions = !this.showUpdateActions;
-    },
-    toggleLabelActions() {
-      this.showLabelActions = !this.showLabelActions;
-    },
-    toggleAgentList() {
-      this.showAgentsList = !this.showAgentsList;
-    },
-    toggleTeamsList() {
-      this.showTeamsList = !this.showTeamsList;
-    },
+  showSnoozedAction: {
+    type: Boolean,
+    default: false,
   },
-};
+});
+
+const emit = defineEmits(['selectAllConversations']);
+
+const {
+  onAssignAgent,
+  onAssignLabels,
+  onAssignTeamsForBulk: onAssignTeam,
+  onUpdateConversations,
+} = useBulkActions();
+
+const showCustomTimeSnoozeModal = ref(false);
+
+function onCmdSnoozeConversation(snoozeType) {
+  if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
+    showCustomTimeSnoozeModal.value = true;
+  } else {
+    onUpdateConversations('snoozed', findSnoozeTime(snoozeType) || null);
+  }
+}
+
+function onCmdReopenConversation() {
+  onUpdateConversations('open', null);
+}
+
+function onCmdResolveConversation() {
+  onUpdateConversations('resolved', null);
+}
+
+function customSnoozeTime(customSnoozedTime) {
+  showCustomTimeSnoozeModal.value = false;
+  if (customSnoozedTime) {
+    onUpdateConversations('snoozed', getUnixTime(customSnoozedTime));
+  }
+}
+
+function hideCustomSnoozeModal() {
+  showCustomTimeSnoozeModal.value = false;
+}
+
+// Computed property with getter/setter to enable v-model usage
+const allSelected = computed({
+  get: () => props.allConversationsSelected,
+  set: value => {
+    emit('selectAllConversations', value);
+  },
+});
+
+onMounted(() => {
+  emitter.on(CMD_BULK_ACTION_SNOOZE_CONVERSATION, onCmdSnoozeConversation);
+  emitter.on(CMD_BULK_ACTION_REOPEN_CONVERSATION, onCmdReopenConversation);
+  emitter.on(CMD_BULK_ACTION_RESOLVE_CONVERSATION, onCmdResolveConversation);
+});
+
+onUnmounted(() => {
+  emitter.off(CMD_BULK_ACTION_SNOOZE_CONVERSATION, onCmdSnoozeConversation);
+  emitter.off(CMD_BULK_ACTION_REOPEN_CONVERSATION, onCmdReopenConversation);
+  emitter.off(CMD_BULK_ACTION_RESOLVE_CONVERSATION, onCmdResolveConversation);
+});
 </script>
 
 <template>
-  <div class="bulk-action__container">
-    <div class="flex items-center justify-between">
-      <label class="flex items-center justify-between bulk-action__panel">
-        <input
-          type="checkbox"
-          class="checkbox"
-          :checked="allConversationsSelected"
-          :indeterminate.prop="!allConversationsSelected"
-          @change="selectAll($event)"
-        />
-        <span>
-          {{
-            $t('BULK_ACTION.CONVERSATIONS_SELECTED', {
-              conversationCount: conversations.length,
-            })
-          }}
-        </span>
-      </label>
-      <div class="flex items-center gap-1 bulk-action__actions">
-        <NextButton
-          v-tooltip="$t('BULK_ACTION.LABELS.ASSIGN_LABELS')"
-          icon="i-lucide-tags"
-          slate
-          xs
-          faded
-          @click="toggleLabelActions"
-        />
-        <NextButton
-          v-tooltip="$t('BULK_ACTION.UPDATE.CHANGE_STATUS')"
-          icon="i-lucide-repeat"
-          slate
-          xs
-          faded
-          @click="toggleUpdateActions"
-        />
-        <NextButton
-          v-tooltip="$t('BULK_ACTION.ASSIGN_AGENT_TOOLTIP')"
-          icon="i-lucide-user-round-plus"
-          slate
-          xs
-          faded
-          @click="toggleAgentList"
-        />
-        <NextButton
-          v-tooltip="$t('BULK_ACTION.ASSIGN_TEAM_TOOLTIP')"
-          icon="i-lucide-users-round"
-          slate
-          xs
-          faded
-          @click="toggleTeamsList"
-        />
-      </div>
-      <transition name="popover-animation">
-        <LabelActions
-          v-if="showLabelActions"
-          class="label-actions-box"
-          @assign="assignLabels"
-          @close="showLabelActions = false"
-        />
-      </transition>
-      <transition name="popover-animation">
-        <UpdateActions
-          v-if="showUpdateActions"
-          class="update-actions-box"
-          :selected-inboxes="selectedInboxes"
-          :conversation-count="conversations.length"
-          :show-resolve="!showResolvedAction"
-          :show-reopen="!showOpenAction"
-          :show-snooze="!showSnoozedAction"
-          @update="updateConversations"
-          @close="showUpdateActions = false"
-        />
-      </transition>
-      <transition name="popover-animation">
-        <AgentSelector
-          v-if="showAgentsList"
-          class="agent-actions-box"
-          :selected-inboxes="selectedInboxes"
-          :conversation-count="conversations.length"
-          @select="submit"
-          @close="showAgentsList = false"
-        />
-      </transition>
-      <transition name="popover-animation">
-        <TeamActions
-          v-if="showTeamsList"
-          class="team-actions-box"
-          @assign-team="assignTeam"
-          @close="showTeamsList = false"
-        />
-      </transition>
-    </div>
-    <div v-if="allConversationsSelected" class="bulk-action__alert">
-      {{ $t('BULK_ACTION.ALL_CONVERSATIONS_SELECTED_ALERT') }}
-    </div>
-    <woot-modal
-      v-model:show="showCustomTimeSnoozeModal"
-      :on-close="hideCustomSnoozeModal"
+  <Transition
+    enter-active-class="transition-all duration-200 ease-out origin-bottom"
+    enter-from-class="opacity-0 scale-95 translate-y-2"
+    enter-to-class="opacity-100 scale-100 translate-y-0"
+    leave-active-class="transition-all duration-150 ease-in origin-bottom"
+    leave-from-class="opacity-100 scale-100 translate-y-0"
+    leave-to-class="opacity-0 scale-95 translate-y-2"
+  >
+    <div
+      v-show="conversations.length > 0"
+      class="px-2 absolute bottom-4 left-1/2 -translate-x-1/2 z-30 w-full origin-bottom"
     >
-      <CustomSnoozeModal
-        @close="hideCustomSnoozeModal"
-        @choose-time="customSnoozeTime"
-      />
-    </woot-modal>
-  </div>
+      <div
+        v-if="allConversationsSelected"
+        class="bg-n-amber-2 outline -outline-offset-1 outline-1 outline-n-amber-5 rounded-lg text-sm mb-2 py-1.5 px-2 text-n-amber-text"
+      >
+        {{ $t('BULK_ACTION.ALL_CONVERSATIONS_SELECTED_ALERT') }}
+      </div>
+      <div
+        class="flex items-center justify-between p-2 bg-n-button-color outline outline-1 -outline-offset-1 rounded-[10px] outline-n-weak shadow-[0_0_12px_0_rgba(27,40,59,0.08)]"
+      >
+        <div class="ltr:ml-0.5 rtl:mr-0.5 flex items-center gap-1">
+          <label class="cursor-pointer flex items-center gap-1.5">
+            <Checkbox
+              v-model="allSelected"
+              :indeterminate="!allConversationsSelected"
+            />
+            <span class="cursor-pointer">
+              {{
+                $t('BULK_ACTION.CONVERSATIONS_SELECTED', {
+                  conversationCount: conversations.length,
+                })
+              }}
+            </span>
+          </label>
+          <div class="w-px h-3 bg-n-weak rounded-lg ltr:ml-1 rtl:mr-1" />
+          <NextButton
+            :label="$t('BULK_ACTION.CLEAR_SELECTION')"
+            ghost
+            class="!text-n-blue-11 !px-1 !h-6"
+            sm
+            @click="allSelected = false"
+          />
+        </div>
+        <div class="flex items-center gap-2">
+          <BulkLabelActions @assign="onAssignLabels" />
+          <BulkUpdateActions
+            :show-resolve="!showResolvedAction"
+            :show-reopen="!showOpenAction"
+            :show-snooze="!showSnoozedAction"
+            @update="onUpdateConversations"
+          />
+          <BulkAgentActions
+            :selected-inboxes="selectedInboxes"
+            :conversation-count="conversations.length"
+            @select="onAssignAgent"
+          />
+          <BulkTeamActions
+            :conversation-count="conversations.length"
+            @select="onAssignTeam"
+          />
+        </div>
+      </div>
+      <woot-modal
+        v-model:show="showCustomTimeSnoozeModal"
+        :on-close="hideCustomSnoozeModal"
+      >
+        <CustomSnoozeModal
+          @close="hideCustomSnoozeModal"
+          @choose-time="customSnoozeTime"
+        />
+      </woot-modal>
+    </div>
+  </Transition>
 </template>
-
-<style scoped lang="scss">
-.bulk-action__container {
-  @apply p-3 relative border-b border-solid border-n-strong dark:border-n-weak;
-}
-
-.bulk-action__panel {
-  @apply cursor-pointer;
-
-  span {
-    @apply text-xs my-0 mx-1;
-  }
-
-  input[type='checkbox'] {
-    @apply cursor-pointer m-0;
-  }
-}
-
-.bulk-action__alert {
-  @apply bg-n-amber-3 text-n-amber-12 rounded text-xs mt-2 py-1 px-2 border border-solid border-n-amber-5;
-}
-
-.popover-animation-enter-active,
-.popover-animation-leave-active {
-  transition: transform ease-out 0.1s;
-}
-
-.popover-animation-enter {
-  transform: scale(0.95);
-  @apply opacity-0;
-}
-
-.popover-animation-enter-to {
-  transform: scale(1);
-  @apply opacity-100;
-}
-
-.popover-animation-leave {
-  transform: scale(1);
-  @apply opacity-100;
-}
-
-.popover-animation-leave-to {
-  transform: scale(0.95);
-  @apply opacity-0;
-}
-
-.label-actions-box {
-  --triangle-position: 5.3125rem;
-}
-.update-actions-box {
-  --triangle-position: 3.5rem;
-}
-.agent-actions-box {
-  --triangle-position: 1.75rem;
-}
-.team-actions-box {
-  --triangle-position: 0.125rem;
-}
-</style>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/LabelActions.vue

@@ -1,141 +0,0 @@
-<script setup>
-import { ref, computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useMapGetter } from 'dashboard/composables/store';
-import { vOnClickOutside } from '@vueuse/components';
-
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
-
-const emit = defineEmits(['close', 'assign']);
-
-const { t } = useI18n();
-
-const labels = useMapGetter('labels/getLabels');
-
-const query = ref('');
-const selectedLabels = ref([]);
-
-const filteredLabels = computed(() => {
-  if (!query.value) return labels.value;
-  return labels.value.filter(label =>
-    label.title.toLowerCase().includes(query.value.toLowerCase())
-  );
-});
-
-const hasLabels = computed(() => labels.value.length > 0);
-const hasFilteredLabels = computed(() => filteredLabels.value.length > 0);
-
-const isLabelSelected = label => {
-  return selectedLabels.value.includes(label);
-};
-
-const onClose = () => {
-  emit('close');
-};
-
-const handleAssign = () => {
-  if (selectedLabels.value.length > 0) {
-    emit('assign', selectedLabels.value);
-  }
-};
-</script>
-
-<template>
-  <div
-    v-on-click-outside="onClose"
-    class="absolute ltr:right-2 rtl:left-2 top-12 origin-top-right z-20 w-60 bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md"
-    role="dialog"
-    aria-labelledby="label-dialog-title"
-  >
-    <div class="triangle">
-      <svg height="12" viewBox="0 0 24 12" width="24">
-        <path d="M20 12l-8-8-12 12" fill-rule="evenodd" stroke-width="1px" />
-      </svg>
-    </div>
-    <div class="flex items-center justify-between p-2.5">
-      <span class="text-sm font-medium">{{
-        t('BULK_ACTION.LABELS.ASSIGN_LABELS')
-      }}</span>
-      <NextButton ghost xs slate icon="i-lucide-x" @click="onClose" />
-    </div>
-    <div class="flex flex-col max-h-60 min-h-0">
-      <header class="py-2 px-2.5">
-        <Input
-          v-model="query"
-          type="search"
-          :placeholder="t('BULK_ACTION.SEARCH_INPUT_PLACEHOLDER')"
-          icon-left="i-lucide-search"
-          size="sm"
-          class="w-full"
-          :aria-label="t('BULK_ACTION.SEARCH_INPUT_PLACEHOLDER')"
-        />
-      </header>
-      <ul
-        v-if="hasLabels"
-        class="flex-1 overflow-y-auto m-0 list-none"
-        role="listbox"
-        :aria-label="t('BULK_ACTION.LABELS.ASSIGN_LABELS')"
-      >
-        <li v-if="!hasFilteredLabels" class="p-2 text-center">
-          <span class="text-sm text-n-slate-11">{{
-            t('BULK_ACTION.LABELS.NO_LABELS_FOUND')
-          }}</span>
-        </li>
-        <li
-          v-for="label in filteredLabels"
-          :key="label.id"
-          class="my-1 mx-0 py-0 px-2.5"
-          role="option"
-          :aria-selected="isLabelSelected(label.title)"
-        >
-          <label
-            class="items-center rounded-md cursor-pointer flex py-1 px-2.5 hover:bg-n-slate-3 dark:hover:bg-n-solid-3 has-[:checked]:bg-n-slate-2"
-          >
-            <input
-              v-model="selectedLabels"
-              type="checkbox"
-              :value="label.title"
-              class="my-0 ltr:mr-2.5 rtl:ml-2.5"
-              :aria-label="label.title"
-            />
-            <span
-              class="overflow-hidden flex-grow w-full text-sm whitespace-nowrap text-ellipsis"
-            >
-              {{ label.title }}
-            </span>
-            <span
-              class="rounded-md h-3 w-3 flex-shrink-0 border border-solid border-n-weak"
-              :style="{ backgroundColor: label.color }"
-            />
-          </label>
-        </li>
-      </ul>
-      <div v-else class="p-2 text-center">
-        <span class="text-sm text-n-slate-11">{{
-          t('CONTACTS_BULK_ACTIONS.NO_LABELS_FOUND')
-        }}</span>
-      </div>
-      <footer class="p-2">
-        <NextButton
-          sm
-          type="submit"
-          class="w-full"
-          :label="t('BULK_ACTION.LABELS.ASSIGN_SELECTED_LABELS')"
-          :disabled="!selectedLabels.length"
-          @click="handleAssign"
-        />
-      </footer>
-    </div>
-  </div>
-</template>
-
-<style scoped lang="scss">
-.triangle {
-  @apply block z-10 absolute text-left -top-3 ltr:right-[--triangle-position] rtl:left-[--triangle-position];
-
-  svg path {
-    @apply fill-n-alpha-3 backdrop-blur-[100px]  stroke-n-weak;
-  }
-}
-</style>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/TeamActions.vue

@@ -1,145 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    NextButton,
-  },
-  emits: ['assignTeam', 'close'],
-
-  data() {
-    return {
-      query: '',
-      selectedteams: [],
-    };
-  },
-  computed: {
-    ...mapGetters({ teams: 'teams/getTeams' }),
-    filteredTeams() {
-      return [
-        { name: 'None', id: 0 },
-        ...this.teams.filter(team =>
-          team.name.toLowerCase().includes(this.query.toLowerCase())
-        ),
-      ];
-    },
-  },
-  methods: {
-    assignTeam(key) {
-      this.$emit('assignTeam', key);
-    },
-    onClose() {
-      this.$emit('close');
-    },
-  },
-};
-</script>
-
-<template>
-  <div v-on-clickaway="onClose" class="bulk-action__teams">
-    <div class="triangle">
-      <svg height="12" viewBox="0 0 24 12" width="24">
-        <path d="M20 12l-8-8-12 12" fill-rule="evenodd" stroke-width="1px" />
-      </svg>
-    </div>
-    <div class="flex items-center justify-between header">
-      <span>{{ $t('BULK_ACTION.TEAMS.TEAM_SELECT_LABEL') }}</span>
-      <NextButton ghost xs slate icon="i-lucide-x" @click="onClose" />
-    </div>
-    <div class="container">
-      <div class="team__list-container">
-        <ul>
-          <li class="search-container">
-            <div
-              class="flex items-center justify-between h-8 gap-2 agent-list-search"
-            >
-              <fluent-icon icon="search" class="search-icon" size="16" />
-              <input
-                v-model="query"
-                type="search"
-                :placeholder="$t('BULK_ACTION.SEARCH_INPUT_PLACEHOLDER')"
-                class="reset-base !outline-0 !text-sm agent--search_input"
-              />
-            </div>
-          </li>
-          <template v-if="filteredTeams.length">
-            <li v-for="team in filteredTeams" :key="team.id">
-              <div class="team__list-item" @click="assignTeam(team)">
-                <span class="my-0 ltr:ml-2 rtl:mr-2 text-n-slate-12">
-                  {{ team.name }}
-                </span>
-              </div>
-            </li>
-          </template>
-          <li v-else>
-            <div class="team__list-item">
-              <span class="my-0 ltr:ml-2 rtl:mr-2 text-n-slate-12">
-                {{ $t('BULK_ACTION.TEAMS.NO_TEAMS_AVAILABLE') }}
-              </span>
-            </div>
-          </li>
-        </ul>
-      </div>
-    </div>
-  </div>
-</template>
-
-<style scoped lang="scss">
-.bulk-action__teams {
-  @apply max-w-[75%] absolute ltr:right-2 rtl:left-2 top-12 origin-top-right w-auto z-20 min-w-[15rem] bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md;
-  .header {
-    @apply p-2.5;
-
-    span {
-      @apply text-sm font-medium;
-    }
-  }
-
-  .container {
-    @apply overflow-y-auto max-h-[15rem];
-    .team__list-container {
-      @apply h-full;
-    }
-    .agent-list-search {
-      @apply py-0 px-2.5 bg-n-alpha-black2 border border-solid border-n-strong rounded-md;
-      .search-icon {
-        @apply text-n-slate-10;
-      }
-
-      .agent--search_input {
-        @apply border-0 text-xs m-0 dark:bg-transparent bg-transparent w-full h-[unset];
-      }
-    }
-  }
-  .triangle {
-    @apply block z-10 absolute text-left -top-3 ltr:right-[--triangle-position] rtl:left-[--triangle-position];
-
-    svg path {
-      @apply fill-n-alpha-3 backdrop-blur-[100px]  stroke-n-weak;
-    }
-  }
-}
-ul {
-  @apply m-0 list-none;
-
-  li {
-    &:last-child {
-      .agent-list-item {
-        @apply last:rounded-b-lg;
-      }
-    }
-  }
-}
-
-.team__list-item {
-  @apply flex items-center p-2.5 cursor-pointer hover:bg-n-slate-3 dark:hover:bg-n-solid-3;
-  span {
-    @apply text-sm;
-  }
-}
-
-.search-container {
-  @apply py-0 px-2.5 sticky top-0 z-20 bg-n-alpha-3 backdrop-blur-[100px];
-}
-</style>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/UpdateActions.vue

@@ -1,109 +0,0 @@
-<script setup>
-import { useI18n } from 'vue-i18n';
-import { ref } from 'vue';
-
-import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
-import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  showResolve: {
-    type: Boolean,
-    default: true,
-  },
-  showReopen: {
-    type: Boolean,
-    default: true,
-  },
-  showSnooze: {
-    type: Boolean,
-    default: true,
-  },
-});
-
-const emit = defineEmits(['update', 'close']);
-
-const { t } = useI18n();
-
-const actions = ref([
-  { icon: 'i-lucide-check', key: 'resolved' },
-  { icon: 'i-lucide-redo', key: 'open' },
-  { icon: 'i-lucide-alarm-clock', key: 'snoozed' },
-]);
-
-const updateConversations = key => {
-  if (key === 'snoozed') {
-    // If the user clicks on the snooze option from the bulk action change status dropdown.
-    // Open the snooze option for bulk action in the cmd bar.
-    const ninja = document.querySelector('ninja-keys');
-    ninja?.open({ parent: 'bulk_action_snooze_conversation' });
-  } else {
-    emit('update', key);
-  }
-};
-
-const onClose = () => {
-  emit('close');
-};
-
-const showAction = key => {
-  const actionsMap = {
-    resolved: props.showResolve,
-    open: props.showReopen,
-    snoozed: props.showSnooze,
-  };
-  return actionsMap[key] || false;
-};
-
-const actionLabel = key => {
-  const labelsMap = {
-    resolved: t('CONVERSATION.HEADER.RESOLVE_ACTION'),
-    open: t('CONVERSATION.HEADER.REOPEN_ACTION'),
-    snoozed: t('BULK_ACTION.UPDATE.SNOOZE_UNTIL'),
-  };
-  return labelsMap[key] || '';
-};
-</script>
-
-<template>
-  <div
-    v-on-clickaway="onClose"
-    class="absolute z-20 w-auto origin-top-right border border-solid rounded-lg shadow-md ltr:right-2 rtl:left-2 top-12 bg-n-alpha-3 backdrop-blur-[100px] border-n-weak"
-  >
-    <div
-      class="right-[var(--triangle-position)] block z-10 absolute text-left -top-3"
-    >
-      <svg height="12" viewBox="0 0 24 12" width="24">
-        <path
-          d="M20 12l-8-8-12 12"
-          fill-rule="evenodd"
-          stroke-width="1px"
-          class="fill-n-alpha-3 backdrop-blur-[100px] stroke-n-weak"
-        />
-      </svg>
-    </div>
-    <div class="p-2.5 flex gap-1 items-center justify-between">
-      <span class="text-sm font-medium text-n-slate-12">
-        {{ $t('BULK_ACTION.UPDATE.CHANGE_STATUS') }}
-      </span>
-      <Button ghost xs slate icon="i-lucide-x" @click="onClose" />
-    </div>
-    <div class="px-2.5 pt-0 pb-2.5">
-      <WootDropdownMenu class="m-0 list-none">
-        <template v-for="action in actions">
-          <WootDropdownItem v-if="showAction(action.key)" :key="action.key">
-            <Button
-              ghost
-              sm
-              slate
-              class="!w-full !justify-start"
-              :icon="action.icon"
-              :label="actionLabel(action.key)"
-              @click="updateConversations(action.key)"
-            />
-          </WootDropdownItem>
-        </template>
-      </WootDropdownMenu>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/composables/chatlist/useBulkActions.js

@@ -23,9 +23,15 @@ export function useBulkActions() {
 
   function deSelectConversation(conversationId, inboxId) {
     store.dispatch('bulkActions/removeSelectedConversationIds', conversationId);
-    selectedInboxes.value = selectedInboxes.value.filter(
-      item => item !== inboxId
-    );
+    // Only remove one instance of the inboxId, not all
+    // This handles the case where multiple conversations from the same inbox are selected
+    const index = selectedInboxes.value.indexOf(inboxId);
+    if (index > -1) {
+      selectedInboxes.value = [
+        ...selectedInboxes.value.slice(0, index),
+        ...selectedInboxes.value.slice(index + 1),
+      ];
+    }
   }
 
   function resetBulkActions() {

app/javascript/dashboard/constants/globals.js

@@ -39,6 +39,7 @@ export default {
   WHATSAPP_EMBEDDED_SIGNUP_DOCS_URL:
     'https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users#limitations',
   SMALL_SCREEN_BREAKPOINT: 768,
+  LARGE_SCREEN_BREAKPOINT: 1024,
   AVAILABILITY_STATUS_KEYS: ['online', 'busy', 'offline'],
   SNOOZE_OPTIONS: {
     UNTIL_NEXT_REPLY: 'until_next_reply',

app/javascript/dashboard/i18n/locale/en/advancedFilters.json

@@ -75,6 +75,11 @@
       "ADDITIONAL_FILTERS": "Additional filters",
       "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
+    "ACTIVE_FILTERS": {
+      "MORE_FILTERS": "+ {count} more filters",
+      "CLEAR_FILTERS": "Clear filters",
+      "EDIT_BUTTON": "Edit"
+    },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
@@ -95,8 +100,9 @@
       "EDIT": {
         "EDIT_BUTTON": "Edit folder"
       },
+      "SAVE_VIEW": "Save View",
       "DELETE": {
-        "DELETE_BUTTON": "Delete filter",
+        "DELETE_BUTTON": "Delete",
         "MODAL": {
           "CONFIRM": {
             "TITLE": "Confirm deletion",

app/javascript/dashboard/i18n/locale/en/bulkActions.json

@@ -1,12 +1,14 @@
 {
   "BULK_ACTION": {
-    "CONVERSATIONS_SELECTED": "{conversationCount} conversations selected",
+    "CONVERSATIONS_SELECTED": "{conversationCount} selected",
     "AGENT_SELECT_LABEL": "Select agent",
-    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
-    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
+    "CLEAR_SELECTION": "Clear",
+    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {n} conversation to {agentName}? | Are you sure to assign {n} conversations to {agentName}?",
+    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {n} conversation? | Are you sure to unassign {n} conversations?",
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assign",
     "YES": "Yes",
+    "CANCEL": "Cancel",
     "SEARCH_INPUT_PLACEHOLDER": "Search",
     "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
@@ -38,6 +40,8 @@
       "NONE": "None",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
       "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {n} conversation to {teamName}? | Are you sure to assign {n} conversations to {teamName}?",
+      "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {n} conversation? | Are you sure to unassign {n} conversations?",
       "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
       "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }

app/javascript/dashboard/i18n/locale/en/chatlist.json

@@ -2,7 +2,7 @@
   "CHAT_LIST": {
     "LOADING": "Fetching conversations",
     "LOAD_MORE_CONVERSATIONS": "Load more conversations",
-    "EOF": "All conversations loaded 🎉",
+    "EOF": "All conversations loaded",
     "LIST": {
       "404": "There are no active conversations in this group."
     },

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -71,7 +71,8 @@
     "REPLY_MESSAGE_NOT_FOUND": "Message not available",
     "CARD": {
       "SHOW_LABELS": "Show labels",
-      "HIDE_LABELS": "Hide labels"
+      "HIDE_LABELS": "Hide labels",
+      "LABELS_COUNT": "{count} labels"
     },
     "VOICE_CALL": {
       "INCOMING_CALL": "Incoming call",

app/javascript/dashboard/routes/dashboard/contacts/components/ContactsBulkActionBar.vue

@@ -1,11 +1,10 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { computed } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { vOnClickOutside } from '@vueuse/components';
 
 import BulkSelectBar from 'dashboard/components-next/captain/assistant/BulkSelectBar.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-import LabelActions from 'dashboard/components/widgets/conversation/conversationBulkActions/LabelActions.vue';
+import BulkLabelActions from 'dashboard/components/widgets/conversation/conversationBulkActions/BulkLabelActions.vue';
 import Policy from 'dashboard/components/policy.vue';
 
 const props = defineProps({
@@ -34,7 +33,6 @@ const { t } = useI18n();
 
 const selectedCount = computed(() => props.selectedContactIds.length);
 const totalVisibleContacts = computed(() => props.visibleContactIds.length);
-const showLabelSelector = ref(false);
 
 const selectAllLabel = computed(() => {
   if (!totalVisibleContacts.value) {
@@ -73,22 +71,11 @@ const selectionModel = computed({
 });
 
 const emitClearSelection = () => {
-  showLabelSelector.value = false;
   emit('clearSelection');
 };
 
-const toggleLabelSelector = () => {
-  if (!selectedCount.value || props.isLoading) return;
-  showLabelSelector.value = !showLabelSelector.value;
-};
-
-const closeLabelSelector = () => {
-  showLabelSelector.value = false;
-};
-
 const handleAssignLabels = labels => {
   emit('assignLabels', labels);
-  closeLabelSelector();
 };
 </script>
 
@@ -107,56 +94,33 @@ const handleAssignLabels = labels => {
         <Button
           sm
           ghost
-          slate
           :label="t('CONTACTS_BULK_ACTIONS.CLEAR_SELECTION')"
-          class="!px-1.5"
+          class="!px-1"
           @click="emitClearSelection"
         />
       </template>
       <template #actions>
         <div class="flex items-center gap-2 ml-auto">
-          <div
-            v-on-click-outside="closeLabelSelector"
-            class="relative flex items-center"
-          >
-            <Button
-              sm
-              faded
-              slate
-              icon="i-lucide-tags"
-              :label="t('CONTACTS_BULK_ACTIONS.ASSIGN_LABELS')"
-              :disabled="!selectedCount || isLoading"
-              :is-loading="isLoading"
-              class="[&>span:nth-child(2)]:hidden sm:[&>span:nth-child(2)]:inline w-fit"
-              @click="toggleLabelSelector"
-            />
-            <transition
-              enter-active-class="transition ease-out duration-100"
-              enter-from-class="transform opacity-0 scale-95"
-              enter-to-class="transform opacity-100 scale-100"
-              leave-active-class="transition ease-in duration-75"
-              leave-from-class="transform opacity-100 scale-100"
-              leave-to-class="transform opacity-0 scale-95"
-            >
-              <LabelActions
-                v-if="showLabelSelector"
-                class="[&>.triangle]:!hidden [&>div>button]:!hidden ltr:!right-0 rtl:!left-0 top-8 mt-0.5"
-                @assign="handleAssignLabels"
-              />
-            </transition>
-          </div>
+          <BulkLabelActions
+            type="contact"
+            :is-loading="isLoading"
+            :disabled="!selectedCount"
+            class="[&>button]:!text-n-blue-11 [&>button>span]:!text-n-blue-11 [&>button]:!px-2"
+            @assign="handleAssignLabels"
+          />
+          <div class="w-px h-3 bg-n-weak rounded-lg" />
           <Policy :permissions="['administrator']">
             <Button
               v-tooltip.bottom="t('CONTACTS_BULK_ACTIONS.DELETE_CONTACTS')"
               sm
-              faded
+              ghost
               ruby
               icon="i-lucide-trash"
               :label="t('CONTACTS_BULK_ACTIONS.DELETE_CONTACTS')"
               :aria-label="t('CONTACTS_BULK_ACTIONS.DELETE_CONTACTS')"
               :disabled="!selectedCount || isLoading"
               :is-loading="isLoading"
-              class="!px-1.5 [&>span:nth-child(2)]:hidden"
+              class="!px-2 [&>span:nth-child(2)]:hidden md:[&>span:nth-child(2)]:inline-flex"
               @click="emit('deleteSelected')"
             />
           </Policy>

app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue

@@ -1,9 +1,12 @@
-<script>
-import { mapGetters } from 'vuex';
+<script setup>
+import { computed, watch, onMounted, onBeforeMount } from 'vue';
+import { useRoute } from 'vue-router';
+import { useStore } from 'vuex';
+import { onBeforeRouteLeave } from 'vue-router';
+import { useMapGetter } from 'dashboard/composables/store';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-import { useAccount } from 'dashboard/composables/useAccount';
-import ChatList from '../../../components/ChatList.vue';
-import ConversationBox from '../../../components/widgets/conversation/ConversationBox.vue';
+import ChatList from 'dashboard/components/ChatList.vue';
+import ConversationBox from 'dashboard/components/widgets/conversation/ConversationBox.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import CmdBarConversationSnooze from 'dashboard/routes/dashboard/commands/CmdBarConversationSnooze.vue';
@@ -11,187 +14,144 @@ import { emitter } from 'shared/helpers/mitt';
 import SidepanelSwitch from 'dashboard/components-next/Conversation/SidepanelSwitch.vue';
 import ConversationSidebar from 'dashboard/components/widgets/conversation/ConversationSidebar.vue';
 
-export default {
-  components: {
-    ChatList,
-    ConversationBox,
-    CmdBarConversationSnooze,
-    SidepanelSwitch,
-    ConversationSidebar,
+const props = defineProps({
+  inboxId: {
+    type: [String, Number],
+    default: 0,
   },
-  beforeRouteLeave(to, from, next) {
-    // Clear selected state if navigating away from a conversation to a route without a conversationId to prevent stale data issues
-    // and resolves timing issues during navigation with conversation view and other screens
-    if (this.conversationId) {
-      this.$store.dispatch('clearSelectedState');
-    }
-    next(); // Continue with navigation
+  conversationId: {
+    type: [String, Number],
+    default: 0,
   },
-  props: {
-    inboxId: {
-      type: [String, Number],
-      default: 0,
-    },
-    conversationId: {
-      type: [String, Number],
-      default: 0,
-    },
-    label: {
-      type: String,
-      default: '',
-    },
-    teamId: {
-      type: String,
-      default: '',
-    },
-    conversationType: {
-      type: String,
-      default: '',
-    },
-    foldersId: {
-      type: [String, Number],
-      default: 0,
-    },
+  label: {
+    type: String,
+    default: '',
   },
-  setup() {
-    const { uiSettings, updateUISettings } = useUISettings();
-    const { accountId } = useAccount();
+  teamId: {
+    type: String,
+    default: '',
+  },
+  conversationType: {
+    type: String,
+    default: '',
+  },
+  foldersId: {
+    type: [String, Number],
+    default: 0,
+  },
+});
 
-    return {
-      uiSettings,
-      updateUISettings,
-      accountId,
-    };
-  },
-  data() {
-    return {
-      showSearchModal: false,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      chatList: 'getAllConversations',
-      currentChat: 'getSelectedChat',
-    }),
-    showConversationList() {
-      return this.isOnExpandedLayout ? !this.conversationId : true;
-    },
-    showMessageView() {
-      return this.conversationId ? true : !this.isOnExpandedLayout;
-    },
-    isOnExpandedLayout() {
-      const {
-        LAYOUT_TYPES: { CONDENSED },
-      } = wootConstants;
-      const { conversation_display_type: conversationDisplayType = CONDENSED } =
-        this.uiSettings;
-      return conversationDisplayType !== CONDENSED;
-    },
+const route = useRoute();
+const store = useStore();
+const { uiSettings } = useUISettings();
 
-    shouldShowSidebar() {
-      if (!this.currentChat.id) {
-        return false;
-      }
+const chatList = useMapGetter('getAllConversations');
+const currentChat = useMapGetter('getSelectedChat');
 
-      const { is_contact_sidebar_open: isContactSidebarOpen } = this.uiSettings;
-      return isContactSidebarOpen;
-    },
-  },
-  watch: {
-    conversationId() {
-      this.fetchConversationIfUnavailable();
-    },
-  },
+const isOnExpandedLayout = computed(() => {
+  const {
+    LAYOUT_TYPES: { CONDENSED },
+  } = wootConstants;
+  const { conversation_display_type: conversationDisplayType = CONDENSED } =
+    uiSettings.value;
+  return conversationDisplayType !== CONDENSED;
+});
 
-  created() {
-    // Clear selected state early if no conversation is selected
-    // This prevents child components from accessing stale data
-    // and resolves timing issues during navigation
-    // with conversation view and other screens
-    if (!this.conversationId) {
-      this.$store.dispatch('clearSelectedState');
-    }
-  },
+const showConversationList = computed(() =>
+  isOnExpandedLayout.value ? !props.conversationId : true
+);
 
-  mounted() {
-    this.$store.dispatch('agents/get');
-    this.$store.dispatch('portals/index');
-    this.initialize();
-    this.$watch('$store.state.route', () => this.initialize());
-    this.$watch('chatList.length', () => {
-      this.setActiveChat();
-    });
-  },
+const showMessageView = computed(() =>
+  props.conversationId ? true : !isOnExpandedLayout.value
+);
 
-  methods: {
-    onConversationLoad() {
-      this.fetchConversationIfUnavailable();
-    },
-    initialize() {
-      this.$store.dispatch('setActiveInbox', this.inboxId);
-      this.setActiveChat();
-    },
-    toggleConversationLayout() {
-      const { LAYOUT_TYPES } = wootConstants;
-      const {
-        conversation_display_type:
-          conversationDisplayType = LAYOUT_TYPES.CONDENSED,
-      } = this.uiSettings;
-      const newViewType =
-        conversationDisplayType === LAYOUT_TYPES.CONDENSED
-          ? LAYOUT_TYPES.EXPANDED
-          : LAYOUT_TYPES.CONDENSED;
-      this.updateUISettings({
-        conversation_display_type: newViewType,
-        previously_used_conversation_display_type: newViewType,
-      });
-    },
-    fetchConversationIfUnavailable() {
-      if (!this.conversationId) {
-        return;
-      }
-      const chat = this.findConversation();
-      if (!chat) {
-        this.$store.dispatch('getConversation', this.conversationId);
-      }
-    },
-    findConversation() {
-      const conversationId = parseInt(this.conversationId, 10);
-      const [chat] = this.chatList.filter(c => c.id === conversationId);
-      return chat;
-    },
-    setActiveChat() {
-      if (this.conversationId) {
-        const selectedConversation = this.findConversation();
-        // If conversation doesn't exist or selected conversation is same as the active
-        // conversation, don't set active conversation.
-        if (
-          !selectedConversation ||
-          selectedConversation.id === this.currentChat.id
-        ) {
-          return;
-        }
-        const { messageId } = this.$route.query;
-        this.$store
-          .dispatch('setActiveChat', {
-            data: selectedConversation,
-            after: messageId,
-          })
-          .then(() => {
-            emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE, { messageId });
-          });
-      } else {
-        this.$store.dispatch('clearSelectedState');
-      }
-    },
-    onSearch() {
-      this.showSearchModal = true;
-    },
-    closeSearch() {
-      this.showSearchModal = false;
-    },
-  },
+const shouldShowSidebar = computed(() => {
+  if (!currentChat.value.id) {
+    return false;
+  }
+
+  const { is_contact_sidebar_open: isContactSidebarOpen } = uiSettings.value;
+  return isContactSidebarOpen;
+});
+
+const findConversation = () => {
+  const conversationId = parseInt(props.conversationId, 10);
+  const [chat] = chatList.value.filter(c => c.id === conversationId);
+  return chat;
 };
+
+const fetchConversationIfUnavailable = () => {
+  if (!props.conversationId) {
+    return;
+  }
+  const chat = findConversation();
+  if (!chat) {
+    store.dispatch('getConversation', props.conversationId);
+  }
+};
+
+const setActiveChat = () => {
+  if (props.conversationId) {
+    const selectedConversation = findConversation();
+    // If conversation doesn't exist or selected conversation is same as the active
+    // conversation, don't set active conversation.
+    if (
+      !selectedConversation ||
+      selectedConversation.id === currentChat.value.id
+    ) {
+      return;
+    }
+    const { messageId } = route.query;
+    store
+      .dispatch('setActiveChat', {
+        data: selectedConversation,
+        after: messageId,
+      })
+      .then(() => {
+        emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE, { messageId });
+      });
+  } else {
+    store.dispatch('clearSelectedState');
+  }
+};
+
+const initialize = () => {
+  store.dispatch('setActiveInbox', props.inboxId);
+  setActiveChat();
+};
+
+const onConversationLoad = () => {
+  fetchConversationIfUnavailable();
+};
+
+onBeforeRouteLeave((to, from, next) => {
+  // Clear selected state if navigating away from a conversation to a route without a conversationId to prevent stale data issues
+  // and resolves timing issues during navigation with conversation view and other screens
+  if (props.conversationId) {
+    store.dispatch('clearSelectedState');
+  }
+  next(); // Continue with navigation
+});
+
+watch(() => props.conversationId, fetchConversationIfUnavailable);
+watch(() => store.state.route, initialize);
+watch(() => chatList.value.length, setActiveChat);
+
+onBeforeMount(() => {
+  // Clear selected state early if no conversation is selected
+  // This prevents child components from accessing stale data
+  // and resolves timing issues during navigation
+  // with conversation view and other screens
+  if (!props.conversationId) {
+    store.dispatch('clearSelectedState');
+  }
+});
+
+onMounted(() => {
+  store.dispatch('agents/get');
+  store.dispatch('portals/index');
+  initialize();
+});
 </script>
 
 <template>

app/javascript/dashboard/routes/dashboard/conversation/search/SwitchLayout.vue

@@ -23,15 +23,15 @@ export default {
 <template>
   <NextButton
     v-tooltip.left="$t('CONVERSATION.SWITCH_VIEW_LAYOUT')"
-    :icon="
-      isOnExpandedLayout
-        ? 'i-lucide-arrow-left-to-line'
-        : 'i-lucide-arrow-right-to-line'
-    "
+    icon="i-woot-expand-list"
     slate
-    xs
-    faded
-    class="flex-shrink-0 rtl:rotate-180 ltr:rotate-0 md:inline-flex hidden"
+    sm
+    ghost
+    class="flex-shrink-0 md:inline-flex hidden"
+    :class="{
+      'ltr:!rotate-180 rtl:!rotate-0': isOnExpandedLayout,
+      'ltr:!rotate-0 rtl:!rotate-180': !isOnExpandedLayout,
+    }"
     @click="toggle"
   />
 </template>

app/javascript/shared/composables/specs/useNumberFormatter.spec.js

@@ -361,4 +361,77 @@ describe('useNumberFormatter', () => {
       expect(result).toMatch(/1[.,\s]000[.,\s]000/);
     });
   });
+
+  describe('formatCompactWithDecimal', () => {
+    it('should return exact numbers for values under 1,000', () => {
+      const { formatCompactWithDecimal } = useNumberFormatter();
+      expect(formatCompactWithDecimal(0)).toBe('0');
+      expect(formatCompactWithDecimal(1)).toBe('1');
+      expect(formatCompactWithDecimal(42)).toBe('42');
+      expect(formatCompactWithDecimal(999)).toBe('999');
+    });
+
+    it('should return compact format with decimals for thousands', () => {
+      const { formatCompactWithDecimal } = useNumberFormatter();
+      expect(formatCompactWithDecimal(1000)).toBe('1K');
+      expect(formatCompactWithDecimal(1500)).toBe('1.5K');
+      expect(formatCompactWithDecimal(29400)).toBe('29.4K');
+      expect(formatCompactWithDecimal(15000)).toBe('15K');
+      expect(formatCompactWithDecimal(15500)).toBe('15.5K');
+    });
+
+    it('should return compact format with decimals for millions', () => {
+      const { formatCompactWithDecimal } = useNumberFormatter();
+      expect(formatCompactWithDecimal(1000000)).toBe('1M');
+      expect(formatCompactWithDecimal(1200000)).toBe('1.2M');
+      expect(formatCompactWithDecimal(1234000)).toBe('1.2M');
+      expect(formatCompactWithDecimal(2500000)).toBe('2.5M');
+      expect(formatCompactWithDecimal(10000000)).toBe('10M');
+    });
+
+    it('should handle edge cases gracefully', () => {
+      const { formatCompactWithDecimal } = useNumberFormatter();
+      expect(formatCompactWithDecimal(null)).toBe('0');
+      expect(formatCompactWithDecimal(undefined)).toBe('0');
+      expect(formatCompactWithDecimal(NaN)).toBe('0');
+      expect(formatCompactWithDecimal('string')).toBe('0');
+    });
+
+    it('should handle negative numbers', () => {
+      const { formatCompactWithDecimal } = useNumberFormatter();
+      expect(formatCompactWithDecimal(-500)).toBe('-500');
+      expect(formatCompactWithDecimal(-1500)).toBe('-1.5K');
+      expect(formatCompactWithDecimal(-29400)).toBe('-29.4K');
+      expect(formatCompactWithDecimal(-1200000)).toBe('-1.2M');
+    });
+
+    it('should respect custom decimal places', () => {
+      const { formatCompactWithDecimal } = useNumberFormatter();
+      expect(formatCompactWithDecimal(1234, 2)).toBe('1.23K');
+      expect(formatCompactWithDecimal(1234567, 2)).toBe('1.23M');
+    });
+
+    it('should format with de-DE locale', () => {
+      const mockLocale = ref('de-DE');
+      vi.mocked(useI18n).mockReturnValue({ locale: mockLocale });
+      const { formatCompactWithDecimal } = useNumberFormatter();
+      // German uses different compact notation
+      const result = formatCompactWithDecimal(29400);
+      expect(result).toMatch(/29[,.]?4/);
+    });
+
+    it('should handle underscore-based locale tags', () => {
+      const mockLocale = ref('en_US');
+      vi.mocked(useI18n).mockReturnValue({ locale: mockLocale });
+      const { formatCompactWithDecimal } = useNumberFormatter();
+      expect(formatCompactWithDecimal(29400)).toBe('29.4K');
+    });
+
+    it('should handle null/undefined locale gracefully', () => {
+      const mockLocale = ref(null);
+      vi.mocked(useI18n).mockReturnValue({ locale: mockLocale });
+      const { formatCompactWithDecimal } = useNumberFormatter();
+      expect(formatCompactWithDecimal(29400)).toBe('29.4K');
+    });
+  });
 });

app/javascript/shared/composables/useNumberFormatter.js

@@ -60,8 +60,37 @@ export function useNumberFormatter() {
     return new Intl.NumberFormat(resolvedLocale.value).format(num);
   };
 
+  /**
+   * Format a number with decimal precision using compact notation (standard Intl approach)
+   * - Up to 1,000: show exact number (e.g., 999)
+   * - 1,000+: show compact with decimals (e.g., 29400 → "29.4K", 1500 → "1.5K")
+   * - 1,000,000+: show as "X.XM" (e.g., 1,234,000 → "1.2M")
+   *
+   * Uses browser-native Intl.NumberFormat for proper localization
+   *
+   * @param {number} num - The number to format
+   * @param {number} [decimals=1] - Maximum decimal places to show
+   * @returns {string} Formatted number string with decimal precision
+   */
+  const formatCompactWithDecimal = (num, decimals = 1) => {
+    if (typeof num !== 'number' || Number.isNaN(num)) {
+      return '0';
+    }
+
+    if (Math.abs(num) < 1000) {
+      return new Intl.NumberFormat(resolvedLocale.value).format(num);
+    }
+
+    return new Intl.NumberFormat(resolvedLocale.value, {
+      notation: 'compact',
+      compactDisplay: 'short',
+      maximumFractionDigits: decimals,
+    }).format(num);
+  };
+
   return {
     formatCompactNumber,
     formatFullNumber,
+    formatCompactWithDecimal,
   };
 }