diff --git a/app/controllers/api/v1/accounts/custom_filters_controller.rb b/app/controllers/api/v1/accounts/custom_filters_controller.rb
index f458c018f..b4345bb8a 100644
--- a/app/controllers/api/v1/accounts/custom_filters_controller.rb
+++ b/app/controllers/api/v1/accounts/custom_filters_controller.rb
@@ -1,6 +1,6 @@
 class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :fetch_custom_filters, except: [:create]
+  before_action :fetch_custom_filters, only: [:index]
   before_action :fetch_custom_filter, only: [:show, :update, :destroy]
   DEFAULT_FILTER_TYPE = 'conversation'.freeze
 
@@ -9,8 +9,8 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
   def show; end
 
   def create
-    @custom_filter = current_user.custom_filters.create!(
-      permitted_payload.merge(account_id: Current.account.id)
+    @custom_filter = Current.account.custom_filters.create!(
+      permitted_payload.merge(user: Current.user)
     )
     render json: { error: @custom_filter.errors.messages }, status: :unprocessable_entity and return unless @custom_filter.valid?
   end
@@ -27,14 +27,16 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
   private
 
   def fetch_custom_filters
-    @custom_filters = current_user.custom_filters.where(
-      account_id: Current.account.id,
+    @custom_filters = Current.account.custom_filters.where(
+      user: Current.user,
       filter_type: permitted_params[:filter_type] || DEFAULT_FILTER_TYPE
     )
   end
 
   def fetch_custom_filter
-    @custom_filter = @custom_filters.find(permitted_params[:id])
+    @custom_filter = Current.account.custom_filters.where(
+      user: Current.user
+    ).find(permitted_params[:id])
   end
 
   def permitted_payload
diff --git a/app/controllers/concerns/access_token_auth_helper.rb b/app/controllers/concerns/access_token_auth_helper.rb
index 2ee9f9854..9b0f9021f 100644
--- a/app/controllers/concerns/access_token_auth_helper.rb
+++ b/app/controllers/concerns/access_token_auth_helper.rb
@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
   BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
     'api/v1/accounts/conversations/messages' => ['create'],
     'api/v1/accounts/conversations/assignments' => ['create']
   }.freeze
diff --git a/app/javascript/dashboard/i18n/locale/en/generalSettings.json b/app/javascript/dashboard/i18n/locale/en/generalSettings.json
index e6800820b..7da76df18 100644
--- a/app/javascript/dashboard/i18n/locale/en/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/en/generalSettings.json
@@ -70,7 +70,7 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "If toggled, the system will not resolve conversations that have been waiting for an agent reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/portal/components/TableOfContents.vue b/app/javascript/portal/components/TableOfContents.vue
index 16da81f71..ec7ccd895 100644
--- a/app/javascript/portal/components/TableOfContents.vue
+++ b/app/javascript/portal/components/TableOfContents.vue
@@ -94,8 +94,8 @@ export default {
 </script>
 
 <template>
-  <div class="hidden lg:block flex-1 py-6 scroll-mt-24 pl-4">
-    <div v-if="rows.length > 0" class="sticky top-24 py-2 overflow-auto">
+  <div class="hidden lg:block flex-1 py-6 scroll-mt-24 pl-4 sticky top-24">
+    <div v-if="rows.length > 0" class="py-2 overflow-auto">
       <nav class="max-w-2xl">
         <ol
           role="list"
diff --git a/app/jobs/internal/process_stale_contacts_job.rb b/app/jobs/internal/process_stale_contacts_job.rb
index 4c9990415..28143cd6a 100644
--- a/app/jobs/internal/process_stale_contacts_job.rb
+++ b/app/jobs/internal/process_stale_contacts_job.rb
@@ -1,5 +1,5 @@
 # housekeeping
-# remove stale contacts for all accounts
+# remove stale contacts for subset of accounts each day
 # - have no identification (email, phone_number, and identifier are NULL)
 # - have no conversations
 # - are older than 30 days
@@ -7,14 +7,33 @@
 class Internal::ProcessStaleContactsJob < ApplicationJob
   queue_as :housekeeping
 
+  # Number of day-based groups to split accounts into
+  DISTRIBUTION_GROUPS = 5
+  # Max accounts to process in one batch
+  MAX_ACCOUNTS_PER_BATCH = 20
+
+  # Process only a subset of accounts per day to avoid flooding the queue
   def perform
     return unless ChatwootApp.chatwoot_cloud?
 
-    Account.find_in_batches(batch_size: 100) do |accounts|
-      accounts.each do |account|
-        Rails.logger.info "Enqueuing RemoveStaleContactsJob for account #{account.id}"
-        Internal::RemoveStaleContactsJob.perform_later(account)
-      end
+    # Use the day of the month to determine which accounts to process
+    day_of_month = Date.current.day
+    remainder = day_of_month % DISTRIBUTION_GROUPS
+
+    # Count total accounts for logging
+    total_accounts = Account.count
+    log_message = "ProcessStaleContactsJob: Processing accounts with ID % #{DISTRIBUTION_GROUPS} = "
+    log_message += "#{remainder} (out of #{total_accounts} total accounts)"
+    Rails.logger.info log_message
+
+    # Process only accounts where ID % 5 = remainder for today
+    # This ensures each account is processed approximately once every 5 days
+    Account.where("id % #{DISTRIBUTION_GROUPS} = ?", remainder).find_each(batch_size: MAX_ACCOUNTS_PER_BATCH) do |account|
+      Rails.logger.info "Enqueuing RemoveStaleContactsJob for account #{account.id}"
+
+      # Add a small delay between jobs to further reduce queue pressure
+      delay = rand(1..10).minutes
+      Internal::RemoveStaleContactsJob.set(wait: delay).perform_later(account)
     end
   end
 end
diff --git a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
index d93886fc3..a3697be84 100644
--- a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
@@ -843,7 +843,7 @@ RSpec.describe 'Conversations API', type: :request do
         create(:inbox_member, user: agent, inbox: conversation.inbox)
       end
 
-      it 'updates last seen' do
+      it 'updates custom attributes' do
         post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/custom_attributes",
              headers: agent.create_new_auth_token,
              params: valid_params,
@@ -854,6 +854,27 @@ RSpec.describe 'Conversations API', type: :request do
         expect(conversation.reload.custom_attributes.count).to eq 3
       end
     end
+
+    context 'when it is a bot' do
+      let(:agent_bot) { create(:agent_bot, account: account) }
+      let(:custom_attributes) { { bot_id: 1001, flow_name: 'support_flow', step: 'greeting' } }
+      let(:valid_params) { { custom_attributes: custom_attributes } }
+
+      before do
+        create(:agent_bot_inbox, agent_bot: agent_bot, inbox: conversation.inbox)
+      end
+
+      it 'updates custom attributes' do
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/custom_attributes",
+             headers: { api_access_token: agent_bot.access_token.token },
+             params: valid_params,
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(conversation.reload.custom_attributes).not_to be_nil
+        expect(conversation.reload.custom_attributes.count).to eq 3
+      end
+    end
   end
 
   describe 'GET /api/v1/accounts/{account.id}/conversations/:id/attachments' do
diff --git a/spec/jobs/internal/process_stale_contacts_job_spec.rb b/spec/jobs/internal/process_stale_contacts_job_spec.rb
index f7f17bf78..ca873756c 100644
--- a/spec/jobs/internal/process_stale_contacts_job_spec.rb
+++ b/spec/jobs/internal/process_stale_contacts_job_spec.rb
@@ -3,44 +3,62 @@ require 'rails_helper'
 RSpec.describe Internal::ProcessStaleContactsJob do
   subject(:job) { described_class.perform_later }
 
-  it 'enqueues the job' do
-    allow(ChatwootApp).to receive(:chatwoot_cloud?).and_return(true)
-    expect { job }.to have_enqueued_job(described_class)
-      .on_queue('housekeeping')
+  context 'when in cloud environment' do
+    before do
+      allow(ChatwootApp).to receive(:chatwoot_cloud?).and_return(true)
+    end
+
+    it 'processes accounts based on the day of month' do
+      # Set a fixed day for testing
+      day_of_month = 16
+      remainder = day_of_month % described_class::DISTRIBUTION_GROUPS
+      allow(Date).to receive(:current).and_return(Date.new(2025, 5, day_of_month))
+
+      # Create an account and set its ID to match today's pattern
+      account = create(:account)
+      allow(account).to receive(:id).and_return(remainder)
+
+      # Mock the Account.where to return our filtered accounts
+      account_relation = double
+      allow(Account).to receive(:where).with("id % #{described_class::DISTRIBUTION_GROUPS} = ?", remainder).and_return(account_relation)
+      allow(account_relation).to receive(:find_each).and_yield(account)
+
+      # Mock the delay setting
+      allow(Internal::RemoveStaleContactsJob).to receive(:set).and_return(Internal::RemoveStaleContactsJob)
+      expect(Internal::RemoveStaleContactsJob).to receive(:perform_later).with(account)
+
+      described_class.perform_now
+    end
+
+    it 'adds a delay between jobs' do
+      day_of_month = 15
+      remainder = day_of_month % described_class::DISTRIBUTION_GROUPS
+      allow(Date).to receive(:current).and_return(Date.new(2025, 5, day_of_month))
+
+      account = create(:account)
+
+      account_relation = double
+      allow(Account).to receive(:where).with("id % #{described_class::DISTRIBUTION_GROUPS} = ?", remainder).and_return(account_relation)
+      allow(account_relation).to receive(:find_each).and_yield(account)
+
+      expect(Internal::RemoveStaleContactsJob).to receive(:set) do |args|
+        expect(args[:wait]).to be_between(1.minute, 10.minutes)
+        Internal::RemoveStaleContactsJob
+      end
+      expect(Internal::RemoveStaleContactsJob).to receive(:perform_later).with(account)
+
+      described_class.perform_now
+    end
   end
 
-  it 'enqueues RemoveStaleContactsJob for each account' do
-    allow(ChatwootApp).to receive(:chatwoot_cloud?).and_return(true)
-    account1 = create(:account)
-    account2 = create(:account)
-    account3 = create(:account)
+  context 'when not in cloud environment' do
+    it 'does not process any accounts' do
+      allow(ChatwootApp).to receive(:chatwoot_cloud?).and_return(false)
 
-    expect { described_class.perform_now }.to have_enqueued_job(Internal::RemoveStaleContactsJob)
-      .with(account1)
-      .on_queue('housekeeping')
-    expect { described_class.perform_now }.to have_enqueued_job(Internal::RemoveStaleContactsJob)
-      .with(account2)
-      .on_queue('housekeeping')
-    expect { described_class.perform_now }.to have_enqueued_job(Internal::RemoveStaleContactsJob)
-      .with(account3)
-      .on_queue('housekeeping')
-  end
+      expect(Account).not_to receive(:where)
+      expect(Internal::RemoveStaleContactsJob).not_to receive(:perform_later)
 
-  it 'processes accounts in batches' do
-    allow(ChatwootApp).to receive(:chatwoot_cloud?).and_return(true)
-    account = create(:account)
-    allow(Account).to receive(:find_in_batches).with(batch_size: 100).and_yield([account])
-
-    expect(Internal::RemoveStaleContactsJob).to receive(:perform_later).with(account)
-    described_class.perform_now
-  end
-
-  it 'does not process accounts when not in cloud environment' do
-    allow(ChatwootApp).to receive(:chatwoot_cloud?).and_return(false)
-    create(:account)
-
-    expect(Account).not_to receive(:find_in_batches)
-    expect(Internal::RemoveStaleContactsJob).not_to receive(:perform_later)
-    described_class.perform_now
+      described_class.perform_now
+    end
   end
 end