diff --git a/app/listeners/reporting_event_listener.rb b/app/listeners/reporting_event_listener.rb
index 9f683a97f..7c1ba01c4 100644
--- a/app/listeners/reporting_event_listener.rb
+++ b/app/listeners/reporting_event_listener.rb
@@ -67,6 +67,23 @@ class ReportingEventListener < BaseListener
     reporting_event.save!
   end
 
+  def conversation_created(event)
+    conversation = extract_conversation_and_account(event)[0]
+
+    reporting_event = ReportingEvent.new(
+      name: 'conversation_created',
+      value: 0,
+      value_in_business_hours: 0,
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      user_id: nil,
+      conversation_id: conversation.id,
+      event_start_time: conversation.created_at,
+      event_end_time: conversation.created_at
+    )
+    reporting_event.save!
+  end
+
   def conversation_bot_handoff(event)
     conversation = extract_conversation_and_account(event)[0]
 
diff --git a/spec/listeners/reporting_event_listener_spec.rb b/spec/listeners/reporting_event_listener_spec.rb
index b31a85df1..690343ed4 100644
--- a/spec/listeners/reporting_event_listener_spec.rb
+++ b/spec/listeners/reporting_event_listener_spec.rb
@@ -10,6 +10,30 @@ describe ReportingEventListener do
                      account: account, inbox: inbox, conversation: conversation)
   end
 
+  describe '#conversation_created' do
+    it 'creates conversation_created event' do
+      expect(account.reporting_events.where(name: 'conversation_created').count).to be 0
+      event = Events::Base.new('conversation.created', Time.zone.now, conversation: conversation)
+      listener.conversation_created(event)
+      expect(account.reporting_events.where(name: 'conversation_created').count).to be 1
+
+      created_event = account.reporting_events.where(name: 'conversation_created').first
+      expect(created_event.value).to eq 0
+      expect(created_event.conversation_id).to eq conversation.id
+    end
+
+    it 'creates conversation_created event when conversation is created' do
+      # ensure gravatar job does not send a request
+      stub_request(:get, /gravatar\.com/).to_return(status: 404, body: '', headers: {})
+
+      expect do
+        perform_enqueued_jobs do
+          create(:conversation, account: account, inbox: inbox)
+        end
+      end.to change { account.reporting_events.where(name: 'conversation_created').count }.by(1)
+    end
+  end
+
   describe '#conversation_resolved' do
     it 'creates conversation_resolved event' do
       expect(account.reporting_events.where(name: 'conversation_resolved').count).to be 0