diff --git a/Gemfile b/Gemfile
index 71d511ace..1526bf686 100644
--- a/Gemfile
+++ b/Gemfile
@@ -37,6 +37,8 @@ gem 'liquid'
 gem 'commonmarker', '~> 0.23.11'
 # Validate Data against JSON Schema
 gem 'json_schemer'
+# used in swagger build
+gem 'json_refs'
 # Rack middleware for blocking & throttling abusive requests
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
@@ -198,9 +200,6 @@ group :development do
   gem 'scss_lint', require: false
   gem 'web-console', '>= 4.2.1'
 
-  # used in swagger build
-  gem 'json_refs'
-
   # When we want to squash migrations
   gem 'squasher'
 
diff --git a/app/builders/messages/instagram/base_message_builder.rb b/app/builders/messages/instagram/base_message_builder.rb
index 767115bc6..8b40ba3c9 100644
--- a/app/builders/messages/instagram/base_message_builder.rb
+++ b/app/builders/messages/instagram/base_message_builder.rb
@@ -152,11 +152,13 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
   end
 
   def message_already_exists?
-    cw_message = conversation.messages.where(
-      source_id: @messaging[:message][:mid]
-    ).first
+    find_message_by_source_id(@messaging[:message][:mid]).present?
+  end
 
-    cw_message.present?
+  def find_message_by_source_id(source_id)
+    return unless source_id
+
+    @message = Message.find_by(source_id: source_id)
   end
 
   def all_unsupported_files?
diff --git a/app/controllers/api/v1/accounts/articles_controller.rb b/app/controllers/api/v1/accounts/articles_controller.rb
index 9148e4386..da2be2312 100644
--- a/app/controllers/api/v1/accounts/articles_controller.rb
+++ b/app/controllers/api/v1/accounts/articles_controller.rb
@@ -68,7 +68,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
 
   def article_params
     params.require(:article).permit(
-      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status,
+      :title, :slug, :position, :content, :description, :category_id, :author_id, :associated_article_id, :status,
       :locale, meta: [:title,
                       :description,
                       { tags: [] }]
diff --git a/app/controllers/platform/api/v1/users_controller.rb b/app/controllers/platform/api/v1/users_controller.rb
index 453e475b0..7b9284cd9 100644
--- a/app/controllers/platform/api/v1/users_controller.rb
+++ b/app/controllers/platform/api/v1/users_controller.rb
@@ -1,9 +1,9 @@
 class Platform::Api::V1::UsersController < PlatformController
   # ref: https://stackoverflow.com/a/45190318/939299
   # set resource is called for other actions already in platform controller
-  # we want to add login to that chain as well
-  before_action(only: [:login]) { set_resource }
-  before_action(only: [:login]) { validate_platform_app_permissible }
+  # we want to add login and token to that chain as well
+  before_action(only: [:login, :token]) { set_resource }
+  before_action(only: [:login, :token]) { validate_platform_app_permissible }
 
   def show; end
 
@@ -18,6 +18,8 @@ class Platform::Api::V1::UsersController < PlatformController
     render json: { url: @resource.generate_sso_link }
   end
 
+  def token; end
+
   def update
     @resource.assign_attributes(user_update_params)
 
diff --git a/app/controllers/super_admin/app_configs_controller.rb b/app/controllers/super_admin/app_configs_controller.rb
index 550b6c893..204bfc95b 100644
--- a/app/controllers/super_admin/app_configs_controller.rb
+++ b/app/controllers/super_admin/app_configs_controller.rb
@@ -32,22 +32,17 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
   end
 
   def allowed_configs
-    @allowed_configs = case @config
-                       when 'facebook'
-                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
-                       when 'shopify'
-                         %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET]
-                       when 'microsoft'
-                         %w[AZURE_APP_ID AZURE_APP_SECRET]
-                       when 'email'
-                         ['MAILER_INBOUND_EMAIL_DOMAIN']
-                       when 'linear'
-                         %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET]
-                       when 'instagram'
-                         %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
-                       else
-                         %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
-                       end
+    mapping = {
+      'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
+      'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
+      'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
+      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
+      'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
+      'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
+      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
+    }
+
+    @allowed_configs = mapping.fetch(@config, %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS])
   end
 end
 
diff --git a/app/javascript/dashboard/components-next/captain/pageComponents/assistant/EditAssistantForm.vue b/app/javascript/dashboard/components-next/captain/pageComponents/assistant/EditAssistantForm.vue
index 362950802..3134d7062 100644
--- a/app/javascript/dashboard/components-next/captain/pageComponents/assistant/EditAssistantForm.vue
+++ b/app/javascript/dashboard/components-next/captain/pageComponents/assistant/EditAssistantForm.vue
@@ -42,6 +42,7 @@ const initialState = {
     conversationFaqs: false,
     memories: false,
   },
+  temperature: 1,
 };
 
 const state = reactive({ ...initialState });
@@ -87,6 +88,7 @@ const updateStateFromAssistant = assistant => {
     conversationFaqs: config.feature_faq || false,
     memories: config.feature_memory || false,
   };
+  state.temperature = config.temperature || 1;
 };
 
 const handleBasicInfoUpdate = async () => {
@@ -136,6 +138,7 @@ const handleInstructionsUpdate = async () => {
   const payload = {
     config: {
       ...props.assistant.config,
+      temperature: state.temperature || 1,
       instructions: state.instructions,
     },
   };
@@ -212,7 +215,7 @@ watch(
 
     <!-- Instructions Section -->
     <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.INSTRUCTIONS')">
-      <div class="flex flex-col gap-4 pt-4">
+      <div class="flex flex-col gap-4">
         <Editor
           v-model="state.instructions"
           :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
@@ -221,6 +224,25 @@ watch(
           :message-type="formErrors.instructions ? 'error' : 'info'"
         />
 
+        <div class="flex flex-col gap-2 mt-4">
+          <label class="text-sm font-medium text-n-slate-12">
+            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.LABEL') }}
+          </label>
+          <div class="flex items-center gap-4">
+            <input
+              v-model="state.temperature"
+              type="range"
+              min="0"
+              max="1"
+              step="0.1"
+              class="w-full"
+            />
+            <span class="text-sm text-n-slate-12">{{ state.temperature }}</span>
+          </div>
+          <p class="text-sm text-n-slate-11 italic">
+            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.DESCRIPTION') }}
+          </p>
+        </div>
         <div class="flex justify-end">
           <Button
             size="small"
diff --git a/app/javascript/dashboard/components-next/message/Message.vue b/app/javascript/dashboard/components-next/message/Message.vue
index cf6cc0881..98323f79a 100644
--- a/app/javascript/dashboard/components-next/message/Message.vue
+++ b/app/javascript/dashboard/components-next/message/Message.vue
@@ -315,11 +315,7 @@ const componentToRender = computed(() => {
 });
 
 const shouldShowContextMenu = computed(() => {
-  return !(
-    props.status === MESSAGE_STATUS.FAILED ||
-    props.status === MESSAGE_STATUS.PROGRESS ||
-    props.contentAttributes?.isUnsupported
-  );
+  return !props.contentAttributes?.isUnsupported;
 });
 
 const isBubble = computed(() => {
@@ -344,12 +340,23 @@ const contextMenuEnabledOptions = computed(() => {
   const hasAttachments = !!(props.attachments && props.attachments.length > 0);
 
   const isOutgoing = props.messageType === MESSAGE_TYPES.OUTGOING;
+  const isFailedOrProcessing =
+    props.status === MESSAGE_STATUS.FAILED ||
+    props.status === MESSAGE_STATUS.PROGRESS;
 
   return {
     copy: hasText,
-    delete: hasText || hasAttachments,
-    cannedResponse: isOutgoing && hasText,
-    replyTo: !props.private && props.inboxSupportsReplyTo.outgoing,
+    delete:
+      (hasText || hasAttachments) &&
+      !isFailedOrProcessing &&
+      !isMessageDeleted.value,
+    cannedResponse: isOutgoing && hasText && !isMessageDeleted.value,
+    copyLink: !isFailedOrProcessing,
+    translate: !isFailedOrProcessing && !isMessageDeleted.value && hasText,
+    replyTo:
+      !props.private &&
+      props.inboxSupportsReplyTo.outgoing &&
+      !isFailedOrProcessing,
   };
 });
 
@@ -499,8 +506,8 @@ provideMessageContext({
       <div
         class="[grid-area:bubble] flex"
         :class="{
-          'ltr:pl-8 rtl:pr-8 justify-end': orientation === ORIENTATION.RIGHT,
-          'ltr:pr-8 rtl:pl-8': orientation === ORIENTATION.LEFT,
+          'ltr:ml-8 rtl:mr-8 justify-end': orientation === ORIENTATION.RIGHT,
+          'ltr:mr-8 rtl:ml-8': orientation === ORIENTATION.LEFT,
           'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
         }"
         @contextmenu="openContextMenu($event)"
@@ -516,7 +523,7 @@ provideMessageContext({
     </div>
     <div v-if="shouldShowContextMenu" class="context-menu-wrap">
       <ContextMenu
-        v-if="isBubble && !isMessageDeleted"
+        v-if="isBubble"
         :context-menu-position="contextMenuPosition"
         :is-open="showContextMenu"
         :enabled-options="contextMenuEnabledOptions"
diff --git a/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue b/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue
index a4e4aa729..a573e7868 100644
--- a/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/BaseAttachment.vue
@@ -40,7 +40,7 @@ const senderName = computed(() => {
             <Icon :icon="icon" class="text-white size-4" />
           </slot>
         </div>
-        <div class="space-y-1">
+        <div class="space-y-1 overflow-hidden">
           <div v-if="senderName" class="text-n-slate-12 text-sm truncate">
             {{
               t(senderTranslationKey, {
diff --git a/app/javascript/dashboard/components/ChatList.vue b/app/javascript/dashboard/components/ChatList.vue
index 5aaf46808..f6d114c21 100644
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@@ -8,7 +8,6 @@ import {
   computed,
   watch,
   onMounted,
-  onUnmounted,
   defineEmits,
 } from 'vue';
 import { useStore } from 'vuex';
@@ -44,7 +43,7 @@ import {
   useSnakeCase,
 } from 'dashboard/composables/useTransformKeys';
 import { useEmitter } from 'dashboard/composables/emitter';
-import { useEventListener, useScrollLock } from '@vueuse/core';
+import { useEventListener } from '@vueuse/core';
 
 import { emitter } from 'shared/helpers/mitt';
 
@@ -87,12 +86,8 @@ const store = useStore();
 
 const conversationListRef = ref(null);
 const conversationDynamicScroller = ref(null);
-const conversationListScrollableElement = computed(
-  () => conversationDynamicScroller.value?.$el
-);
-const conversationListScrollLock = useScrollLock(
-  conversationListScrollableElement
-);
+
+provide('contextMenuElementTarget', conversationDynamicScroller);
 
 const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
 const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
@@ -746,7 +741,6 @@ function allSelectedConversationsStatus(status) {
 
 function onContextMenuToggle(state) {
   isContextMenuOpen.value = state;
-  conversationListScrollLock.value = state;
 }
 
 function toggleSelectAll(check) {
@@ -770,10 +764,6 @@ onMounted(() => {
   }
 });
 
-onUnmounted(() => {
-  conversationListScrollLock.value = false;
-});
-
 provide('selectConversation', selectConversation);
 provide('deSelectConversation', deSelectConversation);
 provide('assignAgent', onAssignAgent);
diff --git a/app/javascript/dashboard/components/ui/ContextMenu.vue b/app/javascript/dashboard/components/ui/ContextMenu.vue
index e75e9bae7..0773e4fd2 100644
--- a/app/javascript/dashboard/components/ui/ContextMenu.vue
+++ b/app/javascript/dashboard/components/ui/ContextMenu.vue
@@ -1,6 +1,13 @@
 <script setup>
-import { computed, onMounted, nextTick, useTemplateRef } from 'vue';
-import { useWindowSize, useElementBounding } from '@vueuse/core';
+import {
+  computed,
+  onMounted,
+  nextTick,
+  onUnmounted,
+  useTemplateRef,
+  inject,
+} from 'vue';
+import { useWindowSize, useElementBounding, useScrollLock } from '@vueuse/core';
 
 import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
 
@@ -11,27 +18,34 @@ const props = defineProps({
 
 const emit = defineEmits(['close']);
 
+const elementToLock = inject('contextMenuElementTarget', null);
+
 const menuRef = useTemplateRef('menuRef');
 
+const scrollLockElement = computed(() => {
+  if (!elementToLock?.value) return null;
+  return elementToLock.value?.$el;
+});
+
+const isLocked = useScrollLock(scrollLockElement);
+
 const { width: windowWidth, height: windowHeight } = useWindowSize();
 const { width: menuWidth, height: menuHeight } = useElementBounding(menuRef);
 
 const calculatePosition = (x, y, menuW, menuH, windowW, windowH) => {
+  const PADDING = 16;
   // Initial position
   let left = x;
   let top = y;
-
   // Boundary checks
-  const isOverflowingRight = left + menuW > windowW;
-  const isOverflowingBottom = top + menuH > windowH;
-
+  const isOverflowingRight = left + menuW > windowW - PADDING;
+  const isOverflowingBottom = top + menuH > windowH - PADDING;
   // Adjust position if overflowing
-  if (isOverflowingRight) left = windowW - menuW;
-  if (isOverflowingBottom) top = windowH - menuH;
-
+  if (isOverflowingRight) left = windowW - menuW - PADDING;
+  if (isOverflowingBottom) top = windowH - menuH - PADDING;
   return {
-    left: Math.max(0, left),
-    top: Math.max(0, top),
+    left: Math.max(PADDING, left),
+    top: Math.max(PADDING, top),
   };
 };
 
@@ -54,8 +68,18 @@ const position = computed(() => {
 });
 
 onMounted(() => {
+  isLocked.value = true;
   nextTick(() => menuRef.value?.focus());
 });
+
+const handleClose = () => {
+  isLocked.value = false;
+  emit('close');
+};
+
+onUnmounted(() => {
+  isLocked.value = false;
+});
 </script>
 
 <template>
@@ -65,7 +89,7 @@ onMounted(() => {
       class="fixed outline-none z-[9999] cursor-pointer"
       :style="position"
       tabindex="0"
-      @blur="emit('close')"
+      @blur="handleClose"
     >
       <slot />
     </div>
diff --git a/app/javascript/dashboard/components/widgets/conversation/Message.vue b/app/javascript/dashboard/components/widgets/conversation/Message.vue
index 253eaeaa7..bed90fd05 100644
--- a/app/javascript/dashboard/components/widgets/conversation/Message.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/Message.vue
@@ -185,8 +185,17 @@ export default {
     contextMenuEnabledOptions() {
       return {
         copy: this.hasText,
-        delete: this.hasText || this.hasAttachments,
-        cannedResponse: this.isOutgoing && this.hasText,
+        delete:
+          (this.hasText || this.hasAttachments) &&
+          !this.isMessageDeleted &&
+          !this.isFailed,
+        cannedResponse:
+          this.isOutgoing && this.hasText && !this.isMessageDeleted,
+        copyLink: !this.isFailed || !this.isProcessing,
+        translate:
+          (!this.isFailed || !this.isProcessing) &&
+          !this.isMessageDeleted &&
+          this.hasText,
         replyTo: !this.data.private && this.inboxSupportsReplyTo.outgoing,
       };
     },
@@ -328,7 +337,7 @@ export default {
       return !this.sender.type || this.sender.type === 'agent_bot';
     },
     shouldShowContextMenu() {
-      return !(this.isFailed || this.isPending || this.isUnsupported);
+      return !this.isUnsupported;
     },
     showAvatar() {
       if (this.isOutgoing || this.isTemplate) {
diff --git a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
index 8d0c77f1b..e5e5da385 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
@@ -1,5 +1,5 @@
 <script>
-import { ref } from 'vue';
+import { ref, provide } from 'vue';
 // composable
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
@@ -63,6 +63,7 @@ export default {
   emits: ['contactPanelToggle'],
   setup() {
     const isPopOutReplyBox = ref(false);
+    const conversationPanelRef = ref(null);
     const { isEnterprise } = useConfig();
 
     const closePopOutReplyBox = () => {
@@ -98,6 +99,8 @@ export default {
       FEATURE_FLAGS.CHATWOOT_V4
     );
 
+    provide('contextMenuElementTarget', conversationPanelRef);
+
     return {
       isEnterprise,
       isPopOutReplyBox,
@@ -108,6 +111,7 @@ export default {
       fetchIntegrationsIfRequired,
       fetchLabelSuggestions,
       showNextBubbles,
+      conversationPanelRef,
     };
   },
   data() {
@@ -541,6 +545,7 @@ export default {
     </div>
     <NextMessageList
       v-if="showNextBubbles"
+      ref="conversationPanelRef"
       class="conversation-panel"
       :current-user-id="currentUserId"
       :first-unread-id="unReadMessages[0]?.id"
@@ -572,7 +577,7 @@ export default {
         />
       </template>
     </NextMessageList>
-    <ul v-else class="conversation-panel">
+    <ul v-else ref="conversationPanelRef" class="conversation-panel">
       <transition name="slide-up">
         <!-- eslint-disable-next-line vue/require-toggle-inside-transition -->
         <li class="min-h-[4rem]">
diff --git a/app/javascript/dashboard/helper/actionCable.js b/app/javascript/dashboard/helper/actionCable.js
index adb33eb6d..515806b31 100644
--- a/app/javascript/dashboard/helper/actionCable.js
+++ b/app/javascript/dashboard/helper/actionCable.js
@@ -3,6 +3,9 @@ import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnec
 import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { emitter } from 'shared/helpers/mitt';
+import { useImpersonation } from 'dashboard/composables/useImpersonation';
+
+const { isImpersonating } = useImpersonation();
 
 class ActionCableConnector extends BaseActionCableConnector {
   constructor(app, pubsubToken) {
@@ -52,6 +55,7 @@ class ActionCableConnector extends BaseActionCableConnector {
   };
 
   onPresenceUpdate = data => {
+    if (isImpersonating.value) return;
     this.app.$store.dispatch('contacts/updatePresence', data.contacts);
     this.app.$store.dispatch('agents/updatePresence', data.users);
     this.app.$store.dispatch('setCurrentUserAvailability', data.users);
diff --git a/app/javascript/dashboard/i18n/locale/en/integrations.json b/app/javascript/dashboard/i18n/locale/en/integrations.json
index 9cb504a1d..e68e91bc7 100644
--- a/app/javascript/dashboard/i18n/locale/en/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/en/integrations.json
@@ -367,7 +367,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -410,6 +409,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
diff --git a/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue b/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
index 5c051869a..ababf1588 100644
--- a/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
+++ b/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
@@ -47,6 +47,7 @@ export default {
   emits: ['open', 'close', 'replyTo'],
   setup() {
     const { getPlainText } = useMessageFormatter();
+
     return {
       getPlainText,
     };
@@ -167,7 +168,7 @@ export default {
     </woot-modal>
     <!-- Confirm Deletion -->
     <woot-delete-modal
-      v-if="showDeleteModal"
+      v-if="showDeleteModal && enabledOptions['delete']"
       v-model:show="showDeleteModal"
       class="context-menu--delete-modal"
       :on-close="closeDeleteModal"
@@ -212,7 +213,7 @@ export default {
           @click.stop="handleCopy"
         />
         <MenuItem
-          v-if="enabledOptions['copy']"
+          v-if="enabledOptions['translate']"
           :option="{
             icon: 'translate',
             label: $t('CONVERSATION.CONTEXT_MENU.TRANSLATE'),
@@ -222,6 +223,7 @@ export default {
         />
         <hr />
         <MenuItem
+          v-if="enabledOptions['copyLink']"
           :option="{
             icon: 'link',
             label: $t('CONVERSATION.CONTEXT_MENU.COPY_PERMALINK'),
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/NewHook.vue b/app/javascript/dashboard/routes/dashboard/settings/integrations/NewHook.vue
index ec2e25fa5..c7b4cde1f 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrations/NewHook.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/NewHook.vue
@@ -117,7 +117,7 @@ export default {
   <div class="flex flex-col h-auto overflow-auto integration-hooks">
     <woot-modal-header
       :header-title="integration.name"
-      :header-content="integration.short_description || integration.description"
+      :header-content="integration.short_description"
     />
     <FormKit
       v-model="values"
diff --git a/app/jobs/internal/delete_accounts_job.rb b/app/jobs/internal/delete_accounts_job.rb
new file mode 100644
index 000000000..311915ed7
--- /dev/null
+++ b/app/jobs/internal/delete_accounts_job.rb
@@ -0,0 +1,27 @@
+class Internal::DeleteAccountsJob < ApplicationJob
+  queue_as :scheduled_jobs
+
+  def perform
+    delete_expired_accounts
+  end
+
+  private
+
+  def delete_expired_accounts
+    accounts_pending_deletion.each do |account|
+      AccountDeletionService.new(account: account).perform
+    end
+  end
+
+  def accounts_pending_deletion
+    Account.where("custom_attributes->>'marked_for_deletion_at' IS NOT NULL")
+           .select { |account| deletion_period_expired?(account) }
+  end
+
+  def deletion_period_expired?(account)
+    deletion_time = account.custom_attributes['marked_for_deletion_at']
+    return false if deletion_time.blank?
+
+    DateTime.parse(deletion_time) <= Time.current
+  end
+end
diff --git a/app/listeners/action_cable_listener.rb b/app/listeners/action_cable_listener.rb
index 37dc939e7..109f6d344 100644
--- a/app/listeners/action_cable_listener.rb
+++ b/app/listeners/action_cable_listener.rb
@@ -204,3 +204,5 @@ class ActionCableListener < BaseListener
     ::ActionCableBroadcastJob.perform_later(tokens.uniq, event_name, payload)
   end
 end
+
+ActionCableListener.prepend_mod_with('ActionCableListener')
diff --git a/app/mailers/administrator_notifications/account_compliance_mailer.rb b/app/mailers/administrator_notifications/account_compliance_mailer.rb
new file mode 100644
index 000000000..61ded60d3
--- /dev/null
+++ b/app/mailers/administrator_notifications/account_compliance_mailer.rb
@@ -0,0 +1,52 @@
+class AdministratorNotifications::AccountComplianceMailer < AdministratorNotifications::BaseMailer
+  def account_deleted(account)
+    return if instance_admin_email.blank?
+
+    subject = subject_for(account)
+    meta = build_meta(account)
+
+    send_notification(subject, to: instance_admin_email, meta: meta)
+  end
+
+  private
+
+  def build_meta(account)
+    deleted_users = params[:soft_deleted_users] || []
+
+    user_info_list = deleted_users.map do |user|
+      {
+        'user_id' => user[:id].to_s,
+        'user_email' => user[:original_email].to_s
+      }
+    end
+
+    {
+      'instance_url' => instance_url,
+      'account_id' => account.id,
+      'account_name' => account.name,
+      'deleted_at' => format_time(Time.current.iso8601),
+      'deletion_reason' => account.custom_attributes['marked_for_deletion_reason'] || 'not specified',
+      'marked_for_deletion_at' => format_time(account.custom_attributes['marked_for_deletion_at']),
+      'soft_deleted_users' => user_info_list,
+      'deleted_user_count' => user_info_list.size
+    }
+  end
+
+  def format_time(time_string)
+    return 'not specified' if time_string.blank?
+
+    Time.zone.parse(time_string).strftime('%B %d, %Y %H:%M:%S %Z')
+  end
+
+  def subject_for(account)
+    "Account Deletion Notice for #{account.id} - #{account.name}"
+  end
+
+  def instance_admin_email
+    GlobalConfig.get('CHATWOOT_INSTANCE_ADMIN_EMAIL')['CHATWOOT_INSTANCE_ADMIN_EMAIL']
+  end
+
+  def instance_url
+    ENV.fetch('FRONTEND_URL', 'not available')
+  end
+end
diff --git a/app/models/integrations/app.rb b/app/models/integrations/app.rb
index d4e563f81..dfe889bfa 100644
--- a/app/models/integrations/app.rb
+++ b/app/models/integrations/app.rb
@@ -39,7 +39,8 @@ class Integrations::App
   def action
     case params[:id]
     when 'slack'
-      "#{params[:action]}&client_id=#{ENV.fetch('SLACK_CLIENT_ID', nil)}&redirect_uri=#{self.class.slack_integration_url}"
+      client_id = GlobalConfigService.load('SLACK_CLIENT_ID', nil)
+      "#{params[:action]}&client_id=#{client_id}&redirect_uri=#{self.class.slack_integration_url}"
     when 'linear'
       build_linear_action
     else
@@ -50,7 +51,7 @@ class Integrations::App
   def active?(account)
     case params[:id]
     when 'slack'
-      ENV['SLACK_CLIENT_SECRET'].present?
+      GlobalConfigService.load('SLACK_CLIENT_SECRET', nil).present?
     when 'linear'
       GlobalConfigService.load('LINEAR_CLIENT_ID', nil).present?
     when 'shopify'
diff --git a/app/services/account_deletion_service.rb b/app/services/account_deletion_service.rb
new file mode 100644
index 000000000..62bce601b
--- /dev/null
+++ b/app/services/account_deletion_service.rb
@@ -0,0 +1,50 @@
+class AccountDeletionService
+  attr_reader :account, :soft_deleted_users
+
+  def initialize(account:)
+    @account = account
+    @soft_deleted_users = []
+  end
+
+  def perform
+    Rails.logger.info("Deleting account #{account.id} - #{account.name} that was marked for deletion")
+
+    soft_delete_orphaned_users
+    send_compliance_notification
+    DeleteObjectJob.perform_later(account)
+  end
+
+  private
+
+  def send_compliance_notification
+    AdministratorNotifications::AccountComplianceMailer.with(
+      account: account,
+      soft_deleted_users: soft_deleted_users
+    ).account_deleted(account).deliver_later
+  end
+
+  def soft_delete_orphaned_users
+    account.users.each do |user|
+      # Find all account_users for this user excluding the current account
+      other_accounts = user.account_users.where.not(account_id: account.id).count
+
+      # If user has no other accounts, soft delete them
+      next unless other_accounts.zero?
+
+      # Soft delete user by appending -deleted.com to email
+      original_email = user.email
+      user.email = "#{original_email}-deleted.com"
+      user.skip_reconfirmation!
+      user.save!
+
+      user_info = {
+        id: user.id.to_s,
+        original_email: original_email
+      }
+
+      soft_deleted_users << user_info
+
+      Rails.logger.info("Soft deleted user #{user.id} with email #{original_email}")
+    end
+  end
+end
diff --git a/app/services/crm/leadsquared/lead_finder_service.rb b/app/services/crm/leadsquared/lead_finder_service.rb
index cf3014099..59318b818 100644
--- a/app/services/crm/leadsquared/lead_finder_service.rb
+++ b/app/services/crm/leadsquared/lead_finder_service.rb
@@ -31,7 +31,11 @@ class Crm::Leadsquared::LeadFinderService
   def find_by_phone_number(contact)
     return if contact.phone_number.blank?
 
-    search_by_field(contact.phone_number)
+    lead_data = Crm::Leadsquared::Mappers::ContactMapper.map(contact)
+
+    return if lead_data.blank? || lead_data['Mobile'].nil?
+
+    search_by_field(lead_data['Mobile'])
   end
 
   def search_by_field(value)
diff --git a/app/services/crm/leadsquared/mappers/contact_mapper.rb b/app/services/crm/leadsquared/mappers/contact_mapper.rb
index 0196116bb..dc51a1498 100644
--- a/app/services/crm/leadsquared/mappers/contact_mapper.rb
+++ b/app/services/crm/leadsquared/mappers/contact_mapper.rb
@@ -20,11 +20,29 @@ class Crm::Leadsquared::Mappers::ContactMapper
       'FirstName' => contact.name.presence,
       'LastName' => contact.last_name.presence,
       'EmailAddress' => contact.email.presence,
-      'Mobile' => contact.phone_number.presence,
+      'Mobile' => formatted_phone_number,
       'Source' => brand_name
     }.compact
   end
 
+  def formatted_phone_number
+    # it seems like leadsquared needs a different phone number format
+    # it's not documented anywhere, so don't bother trying to look up online
+    # After some trial and error, I figured out the format, its +<country_code>-<national_number>
+    return nil if contact.phone_number.blank?
+
+    parsed = TelephoneNumber.parse(contact.phone_number)
+    return contact.phone_number unless parsed.valid?
+
+    country_code = parsed.country.country_code
+    e164 = parsed.e164_number
+    e164 = e164.sub(/^\+/, '')
+
+    national_number = e164.sub(/^#{Regexp.escape(country_code)}/, '')
+
+    "+#{country_code}-#{national_number}"
+  end
+
   def brand_name
     ::GlobalConfig.get('BRAND_NAME')['BRAND_NAME'] || 'Chatwoot'
   end
diff --git a/app/services/message_templates/hook_execution_service.rb b/app/services/message_templates/hook_execution_service.rb
index bc161d885..a8a4c4318 100644
--- a/app/services/message_templates/hook_execution_service.rb
+++ b/app/services/message_templates/hook_execution_service.rb
@@ -27,7 +27,7 @@ class MessageTemplates::HookExecutionService
     return false unless message.incoming?
     # prevents sending out-of-office message if an agent has sent a message in last 5 minutes
     # ensures better UX by not interrupting active conversations at the end of business hours
-    return false if conversation.messages.outgoing.exists?(['created_at > ?', 5.minutes.ago])
+    return false if conversation.messages.outgoing.where(private: false).exists?(['created_at > ?', 5.minutes.ago])
 
     inbox.out_of_office? && conversation.messages.today.template.empty? && inbox.out_of_office_message.present?
   end
diff --git a/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid b/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid
new file mode 100644
index 000000000..636a5daa2
--- /dev/null
+++ b/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid
@@ -0,0 +1,30 @@
+<p>Hello,</p>
+
+<p>This is a notification to inform you that an account has been permanently deleted from your Chatwoot instance.</p>
+
+<p>
+  <strong>Chatwoot Installation:</strong> {{ meta.instance_url }}<br>
+  <strong>Account ID:</strong> {{ meta.account_id }}<br>
+  <strong>Account Name:</strong> {{ meta.account_name }}<br>
+  <strong>Deleted At:</strong> {{ meta.deleted_at }}<br>
+  <strong>Marked for Deletion at:</strong> {{ meta.marked_for_deletion_at }}<br>
+  <strong>Deletion Reason:</strong> {{ meta.deletion_reason }}
+</p>
+
+{% if meta.deleted_user_count > 0 %}
+<p>
+  <strong>Deleted Users ({{ meta.deleted_user_count }}):</strong><br>
+  {% for user in meta.soft_deleted_users %}
+    User ID: {{ user.user_id }}, Email: {{ user.user_email }}{% unless forloop.last %}<br>{% endunless %}
+  {% endfor %}
+</p>
+{% else %}
+<p>
+  <strong>Deleted Users:</strong> None
+</p>
+{% endif %}
+
+<p>This email serves as a record for compliance purposes.</p>
+
+<p>Thank you,<br>
+Chatwoot System</p>
\ No newline at end of file
diff --git a/app/views/platform/api/v1/users/token.json.jbuilder b/app/views/platform/api/v1/users/token.json.jbuilder
new file mode 100644
index 000000000..d9d5468d7
--- /dev/null
+++ b/app/views/platform/api/v1/users/token.json.jbuilder
@@ -0,0 +1,9 @@
+json.access_token @resource.access_token.token
+json.expiry nil
+json.user do
+  json.id @resource.id
+  json.name @resource.name
+  json.display_name @resource.display_name
+  json.email @resource.email
+  json.pubsub_token @resource.pubsub_token
+end
diff --git a/app/views/super_admin/application/_icons.html.erb b/app/views/super_admin/application/_icons.html.erb
index fb10c1035..fabff914b 100644
--- a/app/views/super_admin/application/_icons.html.erb
+++ b/app/views/super_admin/application/_icons.html.erb
@@ -159,4 +159,7 @@
   <symbol id="icon-shopify"  viewBox="0 0 32 32">
     <path fill="currentColor" d="m20.448 31.974l9.625-2.083s-3.474-23.484-3.5-23.641s-.156-.255-.281-.255c-.13 0-2.573-.182-2.573-.182s-1.703-1.698-1.922-1.88a.4.4 0 0 0-.161-.099l-1.219 28.141zm-4.833-16.901s-1.083-.563-2.365-.563c-1.932 0-2.005 1.203-2.005 1.521c0 1.641 4.318 2.286 4.318 6.172c0 3.057-1.922 5.01-4.542 5.01c-3.141 0-4.719-1.953-4.719-1.953l.859-2.781s1.661 1.422 3.042 1.422c.901 0 1.302-.724 1.302-1.245c0-2.156-3.542-2.255-3.542-5.807c-.047-2.984 2.094-5.891 6.438-5.891c1.677 0 2.5.479 2.5.479l-1.26 3.625zm-.719-13.969c.177 0 .359.052.536.182c-1.313.62-2.75 2.188-3.344 5.323a76 76 0 0 1-2.516.771c.688-2.38 2.359-6.26 5.323-6.26zm1.646 3.932v.182c-1.005.307-2.115.646-3.193.979c.62-2.37 1.776-3.526 2.781-3.958c.255.667.411 1.568.411 2.797zm.718-2.973c.922.094 1.521 1.151 1.901 2.339c-.464.151-.979.307-1.542.484v-.333c0-1.005-.13-1.828-.359-2.495zm3.99 1.718c-.031 0-.083.026-.104.026c-.026 0-.385.099-.953.281C19.63 2.442 18.625.927 16.849.927h-.156C16.183.281 15.558 0 15.021 0c-4.141 0-6.12 5.172-6.74 7.797c-1.594.484-2.75.844-2.88.896c-.901.286-.927.313-1.031 1.161c-.099.615-2.438 18.75-2.438 18.75L20.01 32z"/>
   </symbol>
-</svg>
\ No newline at end of file
+  <symbol id="icon-slack" viewBox="0 0 24 24">
+    <path fill="currentColor" d="M6.527 14.514A1.973 1.973 0 0 1 4.56 16.48a1.973 1.973 0 0 1-1.968-1.967c0-1.083.885-1.968 1.968-1.968h1.967zm.992 0c0-1.083.885-1.968 1.968-1.968s1.967.885 1.967 1.968v4.927a1.973 1.973 0 0 1-1.967 1.968a1.973 1.973 0 0 1-1.968-1.968zm1.968-7.987A1.973 1.973 0 0 1 7.519 4.56c0-1.083.885-1.967 1.968-1.967s1.967.884 1.967 1.967v1.968zm0 .992c1.083 0 1.967.884 1.967 1.967a1.973 1.973 0 0 1-1.967 1.968H4.56a1.973 1.973 0 0 1-1.968-1.968c0-1.083.885-1.967 1.968-1.967zm7.986 1.967c0-1.083.885-1.967 1.968-1.967s1.968.884 1.968 1.967a1.973 1.973 0 0 1-1.968 1.968h-1.968zm-.991 0a1.973 1.973 0 0 1-1.968 1.968a1.973 1.973 0 0 1-1.968-1.968V4.56c0-1.083.885-1.967 1.968-1.967s1.968.884 1.968 1.967zm-1.968 7.987c1.083 0 1.968.885 1.968 1.968a1.973 1.973 0 0 1-1.968 1.968a1.973 1.973 0 0 1-1.968-1.968v-1.968zm0-.992a1.973 1.973 0 0 1-1.968-1.967c0-1.083.885-1.968 1.968-1.968h4.927c1.083 0 1.968.885 1.968 1.968a1.973 1.973 0 0 1-1.968 1.967z"/>
+  </symbol>
+</svg>
diff --git a/config/initializers/cors.rb b/config/initializers/cors.rb
index 1d516370f..38878d456 100644
--- a/config/initializers/cors.rb
+++ b/config/initializers/cors.rb
@@ -14,6 +14,10 @@ Rails.application.config.middleware.insert_before 0, Rack::Cors do
     if ActiveModel::Type::Boolean.new.cast(ENV.fetch('CW_API_ONLY_SERVER', false)) || Rails.env.development?
       resource '*', headers: :any, methods: :any, expose: %w[access-token client uid expiry]
     end
+
+    if ActiveModel::Type::Boolean.new.cast(ENV.fetch('ENABLE_API_CORS', false))
+      resource '/api/*', headers: :any, methods: :any, expose: %w[access-token client uid expiry]
+    end
   end
 end
 
diff --git a/config/installation_config.yml b/config/installation_config.yml
index 1a891c420..66538d4ab 100644
--- a/config/installation_config.yml
+++ b/config/installation_config.yml
@@ -235,6 +235,14 @@
   description: Used to notify Chatwoot about account abuses, potential threads (Should be a Discord Webhook URL)
 # ------- End of Chatwoot Internal Config for Self Hosted ----#
 
+# ------- Compliance Related Config ----#
+- name: CHATWOOT_INSTANCE_ADMIN_EMAIL
+  display_title: 'Instance Admin Email'
+  value:
+  description: 'The email of the instance administrator to receive compliance-related notifications'
+  locked: false
+# ------- End of Compliance Related Config ----#
+
 ## ------ Configs added for enterprise clients ------ ##
 - name: API_CHANNEL_NAME
   value:
@@ -280,6 +288,20 @@
   type: secret
 ## ------ End of Configs added for Linear ------ ##
 
+## ------ Configs added for Slack ------ ##
+- name: SLACK_CLIENT_ID
+  display_title: 'Slack Client ID'
+  value:
+  locked: false
+  description: 'Slack client ID'
+- name: SLACK_CLIENT_SECRET
+  display_title: 'Slack Client Secret'
+  value:
+  locked: false
+  description: 'Slack client secret'
+  type: secret
+## ------ End of Configs added for Slack ------ ##
+
 # ------- Shopify Integration Config ------- #
 - name: SHOPIFY_CLIENT_ID
   display_title: 'Shopify Client ID'
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 2a2e73d91..9a35197ad 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -213,33 +213,41 @@ en:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    # Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
diff --git a/config/routes.rb b/config/routes.rb
index e38e9660d..8cea7795f 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -60,8 +60,8 @@ Rails.application.routes.draw do
             end
             resources :assistant_responses
             resources :bulk_actions, only: [:create]
-            resources :copilot_threads, only: [:index] do
-              resources :copilot_messages, only: [:index]
+            resources :copilot_threads, only: [:index, :create] do
+              resources :copilot_messages, only: [:index, :create]
             end
             resources :documents, only: [:index, :show, :create, :destroy]
           end
@@ -396,6 +396,7 @@ Rails.application.routes.draw do
         resources :users, only: [:create, :show, :update, :destroy] do
           member do
             get :login
+            post :token
           end
         end
         resources :agent_bots, only: [:index, :create, :show, :update, :destroy] do
diff --git a/config/schedule.yml b/config/schedule.yml
index 2747910ad..c45d395bf 100644
--- a/config/schedule.yml
+++ b/config/schedule.yml
@@ -39,3 +39,10 @@ process_stale_contacts_job:
   cron: '30 04 * * *'
   class: 'Internal::ProcessStaleContactsJob'
   queue: housekeeping
+
+# executed daily at 0100 UTC
+# to delete accounts marked for deletion
+delete_accounts_job:
+  cron: '0 1 * * *'
+  class: 'Internal::DeleteAccountsJob'
+  queue: scheduled_jobs
diff --git a/db/migrate/20250523024825_remove_uuid_from_copilot_threads.rb b/db/migrate/20250523024825_remove_uuid_from_copilot_threads.rb
new file mode 100644
index 000000000..c979f473b
--- /dev/null
+++ b/db/migrate/20250523024825_remove_uuid_from_copilot_threads.rb
@@ -0,0 +1,8 @@
+class RemoveUuidFromCopilotThreads < ActiveRecord::Migration[7.1]
+  def change
+    remove_column :copilot_threads, :uuid, :string
+
+    add_column :copilot_threads, :assistant_id, :integer
+    add_index :copilot_threads, :assistant_id
+  end
+end
diff --git a/db/migrate/20250523024826_remove_user_id_from_copilot_messages.rb b/db/migrate/20250523024826_remove_user_id_from_copilot_messages.rb
new file mode 100644
index 000000000..0889095d6
--- /dev/null
+++ b/db/migrate/20250523024826_remove_user_id_from_copilot_messages.rb
@@ -0,0 +1,5 @@
+class RemoveUserIdFromCopilotMessages < ActiveRecord::Migration[7.1]
+  def change
+    remove_reference :copilot_messages, :user, index: true
+  end
+end
diff --git a/db/migrate/20250523031839_change_message_type_to_integer_in_copilot_messages.rb b/db/migrate/20250523031839_change_message_type_to_integer_in_copilot_messages.rb
new file mode 100644
index 000000000..c3bed0bb3
--- /dev/null
+++ b/db/migrate/20250523031839_change_message_type_to_integer_in_copilot_messages.rb
@@ -0,0 +1,11 @@
+class ChangeMessageTypeToIntegerInCopilotMessages < ActiveRecord::Migration[7.1]
+  def up
+    remove_column :copilot_messages, :message_type
+    add_column :copilot_messages, :message_type, :integer, default: 0
+  end
+
+  def down
+    remove_column :copilot_messages, :message_type
+    add_column :copilot_messages, :message_type, :string, default: 'user'
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 9c78acd33..d065a8ff4 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.0].define(version: 2025_05_14_045638) do
+ActiveRecord::Schema[7.1].define(version: 2025_05_23_031839) do
   # These extensions should be enabled to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"
@@ -577,27 +577,25 @@ ActiveRecord::Schema[7.0].define(version: 2025_05_14_045638) do
 
   create_table "copilot_messages", force: :cascade do |t|
     t.bigint "copilot_thread_id", null: false
-    t.bigint "user_id", null: false
     t.bigint "account_id", null: false
-    t.string "message_type", null: false
     t.jsonb "message", default: {}, null: false
     t.datetime "created_at", null: false
     t.datetime "updated_at", null: false
+    t.integer "message_type", default: 0
     t.index ["account_id"], name: "index_copilot_messages_on_account_id"
     t.index ["copilot_thread_id"], name: "index_copilot_messages_on_copilot_thread_id"
-    t.index ["user_id"], name: "index_copilot_messages_on_user_id"
   end
 
   create_table "copilot_threads", force: :cascade do |t|
     t.string "title", null: false
     t.bigint "user_id", null: false
     t.bigint "account_id", null: false
-    t.uuid "uuid", default: -> { "gen_random_uuid()" }, null: false
     t.datetime "created_at", null: false
     t.datetime "updated_at", null: false
+    t.integer "assistant_id"
     t.index ["account_id"], name: "index_copilot_threads_on_account_id"
+    t.index ["assistant_id"], name: "index_copilot_threads_on_assistant_id"
     t.index ["user_id"], name: "index_copilot_threads_on_user_id"
-    t.index ["uuid"], name: "index_copilot_threads_on_uuid", unique: true
   end
 
   create_table "csat_survey_responses", force: :cascade do |t|
diff --git a/developer-docs/README.md b/developer-docs/README.md
new file mode 100644
index 000000000..d9426cd19
--- /dev/null
+++ b/developer-docs/README.md
@@ -0,0 +1,28 @@
+## Chatwoot Developer Documentation
+
+Welcome to the official Chatwoot developer documentation. This guide contains everything you need to know about Chatwoot APIs and build custom flows on top of Chatwoot APIs.
+
+### 👩‍💻 Development
+
+Install the [Mintlify CLI](https://www.npmjs.com/package/mintlify) to preview the documentation changes locally. To install, use the following command
+
+```
+npm i -g mintlify
+```
+
+Run the following command at the root of your documentation (where mint.json is)
+
+```
+mintlify dev
+```
+
+### 😎 Publishing Changes
+
+Changes will be deployed to production automatically after pushing to the default branch.
+
+You can also preview changes using PRs, which generates a preview link of the docs.
+
+#### Troubleshooting
+
+- Mintlify dev isn't running - Run `mintlify install` it'll re-install dependencies.
+- Page loads as a 404 - Make sure you are running in a folder with `mint.json`
diff --git a/developer-docs/docs.json b/developer-docs/docs.json
new file mode 100644
index 000000000..a2ff9d1f6
--- /dev/null
+++ b/developer-docs/docs.json
@@ -0,0 +1,100 @@
+{
+  "$schema": "https://mintlify.com/docs.json",
+  "name": "Chatwoot Developer Docs",
+  "description": "Official developer documentation for Chatwoot - the open-source customer support platform. Learn about our APIs, integrations, and development guidelines.",
+  "logo": {
+    "dark": "/logo/dark.png",
+    "light": "/logo/light.png"
+  },
+  "favicon": "/favicon.png",
+  "colors": {
+    "primary": "#0069ED",
+    "light": "#4D9CFF",
+    "dark": "#0050B4"
+  },
+  "fonts": {
+    "heading": {
+      "family": "Haskoy",
+      "weight": 500,
+      "source": "https://d1j5ayohogpcd2.cloudfront.net/fonts/haskoy/Haskoy-Medium.woff2",
+      "format": "woff2"
+    },
+    "body": {
+      "family": "Haskoy",
+      "weight": 400,
+      "source": "https://d1j5ayohogpcd2.cloudfront.net/fonts/haskoy/Haskoy-Regular.woff2",
+      "format": "woff2"
+    }
+  },
+  "theme": "maple",
+  "navigation": {
+    "groups": [
+      {
+        "group": "API Reference",
+        "pages": [
+          "introduction"
+        ]
+      },
+      {
+        "group": "Application API",
+        "description": "APIs for managing application aspects of Chatwoot",
+        "includeTags": [
+          "Agents",
+          "Automation Rule",
+          "Account AgentBots",
+          "Canned Responses",
+          "Contact Labels",
+          "Contacts",
+          "Conversation Assignments",
+          "Conversation Labels",
+          "Conversations",
+          "Custom Attributes",
+          "Custom Filters",
+          "Help Center",
+          "Inboxes",
+          "Integrations",
+          "Messages",
+          "Profile",
+          "Reports",
+          "Teams",
+          "Webhooks"
+        ],
+        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/application_swagger.json"
+      },
+      {
+        "group": "Platform API",
+        "description": "APIs for managing platform aspects of Chatwoot",
+        "includeTags": [
+          "Accounts",
+          "Account Users",
+          "AgentBots",
+          "Users"
+        ],
+        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/platform_swagger.json"
+      },
+      {
+        "group": "Client API",
+        "description": "APIs for client applications",
+        "includeTags": [
+          "Contacts API",
+          "Conversations API",
+          "Messages API"
+        ],
+        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/client_swagger.json"
+      },
+      {
+        "group": "Other APIs",
+        "description": "Other Chatwoot APIs",
+        "includeTags": [
+          "CSAT Survey Page"
+        ],
+        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/other_swagger.json"
+      }
+    ]
+  },
+  "footerSocials": {
+    "twitter": "https://twitter.com/chatwootapp",
+    "github": "https://github.com/chatwoot",
+    "linkedin": "https://www.linkedin.com/company/chatwoot"
+  }
+}
diff --git a/developer-docs/favicon.png b/developer-docs/favicon.png
new file mode 100644
index 000000000..4b7824e37
Binary files /dev/null and b/developer-docs/favicon.png differ
diff --git a/developer-docs/introduction.mdx b/developer-docs/introduction.mdx
new file mode 100644
index 000000000..28f8436ea
--- /dev/null
+++ b/developer-docs/introduction.mdx
@@ -0,0 +1,49 @@
+---
+title: Introduction to Chatwoot APIs
+description: Learn how to use Chatwoot APIs to build integrations, customize chat experiences, and manage your installation.
+sidebarTitle: Introduction
+---
+
+Welcome to the Chatwoot API documentation. Whether you're building custom workflows for your support team, integrating Chatwoot into your product, or managing users across installations, our APIs provide the flexibility and power to help you do more with Chatwoot.
+
+Chatwoot provides three categories of APIs, each designed with a specific use case in mind:
+
+- **Application APIs** – For account-level automation and agent-facing integrations.
+- **Client APIs** – For building custom chat interfaces for end-users
+- **Platform APIs** – For managing and administering installations at scale
+
+---
+
+## Application APIs
+
+Application APIs are designed for interacting with a Chatwoot account from an agent/admin perspective. Use them to build internal tools, automate workflows, or perform bulk operations like data import/export.
+
+- **Authentication**: Requires a user `access_token`, which can be generated from **Profile Settings** after logging into your Chatwoot account.
+- **Availability**: Supported on both **Cloud** and **Self-hosted** Chatwoot installations.
+- **Example**: [Google Cloud Functions Demo](https://github.com/chatwoot/google-cloud-functions-demo)
+
+---
+
+## Client APIs
+
+Client APIs are intended for building custom messaging experiences over Chatwoot. If you're not using the native website widget or want to embed chat in your mobile app, these APIs are the way to go.
+
+- **Authentication**: Uses `inbox_identifier` (from **Settings → Configuration** in API inboxes) and `contact_identifier` (returned when creating a contact).
+- **Availability**: Supported on both **Cloud** and **Self-hosted** Chatwoot installations.
+- **Examples**:
+
+  - [Client API Demo](https://github.com/chatwoot/client-api-demo)
+  - [Flutter SDK](https://github.com/chatwoot/chatwoot-flutter-sdk)
+
+---
+
+## Platform APIs
+
+Platform APIs are used to manage Chatwoot installations at the admin level. These APIs allow you to control users, roles, and accounts, or sync data from external authentication systems.
+
+- **Authentication**: Requires an `access_token` generated by a **Platform App**, which can be created in the **Super Admin Console**.
+- **Availability**: Available on **Self-hosted** / **Managed Hosting** Chatwoot installations only.
+
+---
+
+Use the right API for your use case, and you'll be able to extend, customize, and integrate Chatwoot into your stack with ease.
diff --git a/developer-docs/logo/dark.png b/developer-docs/logo/dark.png
new file mode 100644
index 000000000..9af20120e
Binary files /dev/null and b/developer-docs/logo/dark.png differ
diff --git a/developer-docs/logo/light.png b/developer-docs/logo/light.png
new file mode 100644
index 000000000..86d75cf5f
Binary files /dev/null and b/developer-docs/logo/light.png differ
diff --git a/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb b/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb
index 35b6ffe1d..e5a055836 100644
--- a/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb
@@ -47,7 +47,7 @@ class Api::V1::Accounts::Captain::AssistantsController < Api::V1::Accounts::Base
                                       config: [
                                         :product_name, :feature_faq, :feature_memory,
                                         :welcome_message, :handoff_message, :resolution_message,
-                                        :instructions
+                                        :instructions, :temperature
                                       ])
   end
 
diff --git a/enterprise/app/controllers/api/v1/accounts/captain/copilot_messages_controller.rb b/enterprise/app/controllers/api/v1/accounts/captain/copilot_messages_controller.rb
index 2a30fba48..75abc0cdc 100644
--- a/enterprise/app/controllers/api/v1/accounts/captain/copilot_messages_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/captain/copilot_messages_controller.rb
@@ -1,21 +1,29 @@
 class Api::V1::Accounts::Captain::CopilotMessagesController < Api::V1::Accounts::BaseController
-  before_action :current_account
-  before_action -> { check_authorization(Captain::Assistant) }
   before_action :set_copilot_thread
 
   def index
     @copilot_messages = @copilot_thread
                         .copilot_messages
+                        .includes(:copilot_thread)
                         .order(created_at: :asc)
                         .page(permitted_params[:page] || 1)
                         .per(1000)
   end
 
+  def create
+    @copilot_message = @copilot_thread.copilot_messages.create!(
+      message: { content: params[:message] },
+      message_type: :user
+    )
+    @copilot_message.enqueue_response_job(params[:conversation_id], Current.user.id)
+  end
+
   private
 
   def set_copilot_thread
     @copilot_thread = Current.account.copilot_threads.find_by!(
-      uuid: params[:copilot_thread_id], user_id: Current.user.id
+      id: params[:copilot_thread_id],
+      user: Current.user
     )
   end
 
diff --git a/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb b/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb
index e313f448c..533859b95 100644
--- a/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb
@@ -1,18 +1,46 @@
 class Api::V1::Accounts::Captain::CopilotThreadsController < Api::V1::Accounts::BaseController
-  before_action :current_account
-  before_action -> { check_authorization(Captain::Assistant) }
+  before_action :ensure_message, only: :create
 
   def index
     @copilot_threads = Current.account.copilot_threads
                               .where(user_id: Current.user.id)
-                              .includes(:user)
+                              .includes(:user, :assistant)
                               .order(created_at: :desc)
                               .page(permitted_params[:page] || 1)
                               .per(5)
   end
 
+  def create
+    ActiveRecord::Base.transaction do
+      @copilot_thread = Current.account.copilot_threads.create!(
+        title: copilot_thread_params[:message],
+        user: Current.user,
+        assistant: assistant
+      )
+
+      copilot_message = @copilot_thread.copilot_messages.create!(
+        message_type: :user,
+        message: { content: copilot_thread_params[:message] }
+      )
+
+      copilot_message.enqueue_response_job(copilot_thread_params[:conversation_id], Current.user.id)
+    end
+  end
+
   private
 
+  def ensure_message
+    return render_could_not_create_error('Message is required') if copilot_thread_params[:message].blank?
+  end
+
+  def assistant
+    Current.account.captain_assistants.find(copilot_thread_params[:assistant_id])
+  end
+
+  def copilot_thread_params
+    params.permit(:message, :assistant_id, :conversation_id)
+  end
+
   def permitted_params
     params.permit(:page)
   end
diff --git a/enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb b/enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb
index c382206b6..cdea79064 100644
--- a/enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb
+++ b/enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb
@@ -19,9 +19,9 @@ module Enterprise::Api::V1::Accounts::ConversationsController
 
     response = Captain::Copilot::ChatService.new(
       assistant,
-      previous_messages: copilot_params[:previous_messages],
-      conversation_history: @conversation.to_llm_text,
-      language: @conversation.account.locale_english_name
+      previous_history: copilot_params[:previous_history],
+      conversation_id: @conversation.display_id,
+      user_id: Current.user.id
     ).generate_response(copilot_params[:message])
 
     render json: { message: response['response'] }
@@ -44,6 +44,6 @@ module Enterprise::Api::V1::Accounts::ConversationsController
   private
 
   def copilot_params
-    params.permit(:previous_messages, :message, :assistant_id)
+    params.permit(:previous_history, :message, :assistant_id)
   end
 end
diff --git a/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb b/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb
index f0b798648..2454295dc 100644
--- a/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb
+++ b/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb
@@ -33,6 +33,6 @@ module Enterprise::SuperAdmin::AppConfigsController
 
   def internal_config_options
     %w[CHATWOOT_INBOX_TOKEN CHATWOOT_INBOX_HMAC_KEY ANALYTICS_TOKEN CLEARBIT_API_KEY DASHBOARD_SCRIPTS INACTIVE_WHATSAPP_NUMBERS BLOCKED_EMAIL_DOMAINS
-       CAPTAIN_CLOUD_PLAN_LIMITS ACCOUNT_SECURITY_NOTIFICATION_WEBHOOK_URL]
+       CAPTAIN_CLOUD_PLAN_LIMITS ACCOUNT_SECURITY_NOTIFICATION_WEBHOOK_URL CHATWOOT_INSTANCE_ADMIN_EMAIL]
   end
 end
diff --git a/enterprise/app/helpers/captain/chat_helper.rb b/enterprise/app/helpers/captain/chat_helper.rb
index bbe3851f0..924f11269 100644
--- a/enterprise/app/helpers/captain/chat_helper.rb
+++ b/enterprise/app/helpers/captain/chat_helper.rb
@@ -1,26 +1,34 @@
 module Captain::ChatHelper
   def request_chat_completion
-    Rails.logger.debug { "[CAPTAIN][ChatCompletion] #{@messages}" }
+    log_chat_completion_request
 
     response = @client.chat(
       parameters: {
         model: @model,
         messages: @messages,
         tools: @tool_registry&.registered_tools || [],
-        response_format: { type: 'json_object' }
+        response_format: { type: 'json_object' },
+        temperature: @assistant&.config&.[]('temperature').to_f || 1
       }
     )
 
     handle_response(response)
+  rescue StandardError => e
+    Rails.logger.error "#{self.class.name} Assistant: #{@assistant.id}, Error in chat completion: #{e}"
+    raise e
   end
 
+  private
+
   def handle_response(response)
-    Rails.logger.debug { "[CAPTAIN][ChatCompletion] #{response}" }
+    Rails.logger.debug { "#{self.class.name} Assistant: #{@assistant.id}, Received response #{response}" }
     message = response.dig('choices', 0, 'message')
     if message['tool_calls']
       process_tool_calls(message['tool_calls'])
     else
-      JSON.parse(message['content'].strip)
+      message = JSON.parse(message['content'].strip)
+      persist_message(message, 'assistant')
+      message
     end
   end
 
@@ -40,12 +48,14 @@ module Captain::ChatHelper
     if @tool_registry.respond_to?(function_name)
       execute_tool(function_name, arguments, tool_call_id)
     else
-      process_invalid_tool_call(tool_call_id)
+      process_invalid_tool_call(function_name, tool_call_id)
     end
   end
 
   def execute_tool(function_name, arguments, tool_call_id)
+    persist_message({ content: "Using tool #{function_name}", function_name: function_name }, 'assistant_thinking')
     result = @tool_registry.send(function_name, arguments)
+    persist_message({ content: "Completed #{function_name} tool call", function_name: function_name }, 'assistant_thinking')
     append_tool_response(result, tool_call_id)
   end
 
@@ -56,7 +66,8 @@ module Captain::ChatHelper
     }
   end
 
-  def process_invalid_tool_call(tool_call_id)
+  def process_invalid_tool_call(function_name, tool_call_id)
+    persist_message({ content: 'Invalid tool call', function_name: function_name }, 'assistant_thinking')
     append_tool_response('Tool not available', tool_call_id)
   end
 
@@ -67,4 +78,12 @@ module Captain::ChatHelper
       content: content
     }
   end
+
+  def log_chat_completion_request
+    Rails.logger.info(
+      "#{self.class.name} Assistant: #{@assistant.id}, Requesting chat completion
+      for messages #{@messages} with #{@tool_registry&.registered_tools&.length || 0} tools
+      "
+    )
+  end
 end
diff --git a/enterprise/app/helpers/super_admin/features.yml b/enterprise/app/helpers/super_admin/features.yml
index 3767d6468..c20de2dfa 100644
--- a/enterprise/app/helpers/super_admin/features.yml
+++ b/enterprise/app/helpers/super_admin/features.yml
@@ -48,6 +48,12 @@ messenger:
   enabled: true
   icon: 'icon-messenger-line'
   config_key: 'facebook'
+instagram:
+  name: 'Instagram'
+  description: 'Stay connected with your customers on Instagram'
+  enabled: true
+  icon: 'icon-instagram'
+  config_key: 'instagram'
 whatsapp:
   name: 'WhatsApp'
   description: 'Manage your WhatsApp business interactions from Chatwoot.'
@@ -81,19 +87,19 @@ microsoft:
   config_key: 'microsoft'
 linear:
   name: 'Linear'
-  description: 'Configuration for setting up Linear'
+  description: 'Configuration for setting up Linear Integration'
   enabled: true
   icon: 'icon-linear'
   config_key: 'linear'
-instagram:
-  name: 'Instagram'
-  description: 'Configuration for setting up Instagram'
+slack:
+  name: 'Slack'
+  description: 'Configuration for setting up Slack Integration'
   enabled: true
-  icon: 'icon-instagram'
-  config_key: 'instagram'
+  icon: 'icon-slack'
+  config_key: 'slack'
 shopify:
   name: 'Shopify'
-  description: 'Configuration for setting up Shopify'
+  description: 'Configuration for setting up Shopify Integration'
   enabled: true
   icon: 'icon-shopify'
   config_key: 'shopify'
diff --git a/enterprise/app/jobs/captain/copilot/response_job.rb b/enterprise/app/jobs/captain/copilot/response_job.rb
new file mode 100644
index 000000000..fca5b0cce
--- /dev/null
+++ b/enterprise/app/jobs/captain/copilot/response_job.rb
@@ -0,0 +1,25 @@
+class Captain::Copilot::ResponseJob < ApplicationJob
+  queue_as :default
+
+  def perform(assistant:, conversation_id:, user_id:, copilot_thread_id:, message:)
+    Rails.logger.info("#{self.class.name} Copilot response job for assistant_id=#{assistant.id} user_id=#{user_id}")
+    generate_chat_response(
+      assistant: assistant,
+      conversation_id: conversation_id,
+      user_id: user_id,
+      copilot_thread_id: copilot_thread_id,
+      message: message
+    )
+  end
+
+  private
+
+  def generate_chat_response(assistant:, conversation_id:, user_id:, copilot_thread_id:, message:)
+    Captain::Copilot::ChatService.new(
+      assistant,
+      user_id: user_id,
+      copilot_thread_id: copilot_thread_id,
+      conversation_id: conversation_id
+    ).generate_response(message)
+  end
+end
diff --git a/enterprise/listeners/captain_listener.rb b/enterprise/app/listeners/captain_listener.rb
similarity index 94%
rename from enterprise/listeners/captain_listener.rb
rename to enterprise/app/listeners/captain_listener.rb
index adf156562..879fb2b7e 100644
--- a/enterprise/listeners/captain_listener.rb
+++ b/enterprise/app/listeners/captain_listener.rb
@@ -1,7 +1,10 @@
 class CaptainListener < BaseListener
+  include ::Events::Types
+
   def conversation_resolved(event)
     conversation = extract_conversation_and_account(event)[0]
     assistant = conversation.inbox.captain_assistant
+
     return unless conversation.inbox.captain_active?
 
     Captain::Llm::ContactNotesService.new(assistant, conversation).generate_and_update_notes if assistant.config['feature_memory'].present?
diff --git a/enterprise/app/listeners/enterprise/action_cable_listener.rb b/enterprise/app/listeners/enterprise/action_cable_listener.rb
new file mode 100644
index 000000000..fbeee170a
--- /dev/null
+++ b/enterprise/app/listeners/enterprise/action_cable_listener.rb
@@ -0,0 +1,11 @@
+module Enterprise::ActionCableListener
+  include Events::Types
+  def copilot_message_created(event)
+    copilot_message = event.data[:copilot_message]
+    copilot_thread = copilot_message.copilot_thread
+    account = copilot_thread.account
+    user = copilot_thread.user
+
+    broadcast(account, [user.pubsub_token], COPILOT_MESSAGE_CREATED, copilot_message.push_event_data)
+  end
+end
diff --git a/enterprise/app/models/captain/assistant.rb b/enterprise/app/models/captain/assistant.rb
index ad441ec28..40cf99df9 100644
--- a/enterprise/app/models/captain/assistant.rb
+++ b/enterprise/app/models/captain/assistant.rb
@@ -29,6 +29,7 @@ class Captain::Assistant < ApplicationRecord
   has_many :inboxes,
            through: :captain_inboxes
   has_many :messages, as: :sender, dependent: :nullify
+  has_many :copilot_threads, dependent: :destroy_async
 
   validates :name, presence: true
   validates :description, presence: true
diff --git a/enterprise/app/models/copilot_message.rb b/enterprise/app/models/copilot_message.rb
index 16ae2c3c9..5941656c3 100644
--- a/enterprise/app/models/copilot_message.rb
+++ b/enterprise/app/models/copilot_message.rb
@@ -4,24 +4,65 @@
 #
 #  id                :bigint           not null, primary key
 #  message           :jsonb            not null
-#  message_type      :string           not null
+#  message_type      :integer          default("user")
 #  created_at        :datetime         not null
 #  updated_at        :datetime         not null
 #  account_id        :bigint           not null
 #  copilot_thread_id :bigint           not null
-#  user_id           :bigint           not null
 #
 # Indexes
 #
 #  index_copilot_messages_on_account_id         (account_id)
 #  index_copilot_messages_on_copilot_thread_id  (copilot_thread_id)
-#  index_copilot_messages_on_user_id            (user_id)
 #
 class CopilotMessage < ApplicationRecord
   belongs_to :copilot_thread
-  belongs_to :user
   belongs_to :account
 
-  validates :message_type, presence: true, inclusion: { in: %w[user assistant assistant_thinking] }
+  enum message_type: { user: 0, assistant: 1, assistant_thinking: 2 }
+
+  validates :message_type, presence: true
   validates :message, presence: true
+  before_validation :ensure_account
+  validate :validate_message_attributes
+  after_create_commit :broadcast_message
+
+  def push_event_data
+    {
+      id: id,
+      message: message,
+      message_type: message_type,
+      created_at: created_at.to_i,
+      copilot_thread: copilot_thread.push_event_data
+    }
+  end
+
+  def enqueue_response_job(conversation_id, user_id)
+    Captain::Copilot::ResponseJob.perform_later(
+      assistant: copilot_thread.assistant,
+      conversation_id: conversation_id,
+      user_id: user_id,
+      copilot_thread_id: copilot_thread.id,
+      message: message['content']
+    )
+  end
+
+  private
+
+  def ensure_account
+    self.account_id = copilot_thread&.account_id
+  end
+
+  def broadcast_message
+    Rails.configuration.dispatcher.dispatch(COPILOT_MESSAGE_CREATED, Time.zone.now, copilot_message: self)
+  end
+
+  def validate_message_attributes
+    return if message.blank?
+
+    allowed_keys = %w[content reasoning function_name]
+    invalid_keys = message.keys - allowed_keys
+
+    errors.add(:message, "contains invalid attributes: #{invalid_keys.join(', ')}") if invalid_keys.any?
+  end
 end
diff --git a/enterprise/app/models/copilot_thread.rb b/enterprise/app/models/copilot_thread.rb
index 865418ad7..c3d8a1821 100644
--- a/enterprise/app/models/copilot_thread.rb
+++ b/enterprise/app/models/copilot_thread.rb
@@ -2,25 +2,47 @@
 #
 # Table name: copilot_threads
 #
-#  id         :bigint           not null, primary key
-#  title      :string           not null
-#  uuid       :uuid             not null
-#  created_at :datetime         not null
-#  updated_at :datetime         not null
-#  account_id :bigint           not null
-#  user_id    :bigint           not null
+#  id           :bigint           not null, primary key
+#  title        :string           not null
+#  created_at   :datetime         not null
+#  updated_at   :datetime         not null
+#  account_id   :bigint           not null
+#  assistant_id :integer
+#  user_id      :bigint           not null
 #
 # Indexes
 #
-#  index_copilot_threads_on_account_id  (account_id)
-#  index_copilot_threads_on_user_id     (user_id)
-#  index_copilot_threads_on_uuid        (uuid) UNIQUE
+#  index_copilot_threads_on_account_id    (account_id)
+#  index_copilot_threads_on_assistant_id  (assistant_id)
+#  index_copilot_threads_on_user_id       (user_id)
 #
 class CopilotThread < ApplicationRecord
   belongs_to :user
   belongs_to :account
-  has_many :copilot_messages, dependent: :destroy
+  belongs_to :assistant, class_name: 'Captain::Assistant'
+  has_many :copilot_messages, dependent: :destroy_async
 
   validates :title, presence: true
-  validates :uuid, presence: true, uniqueness: true
+
+  def push_event_data
+    {
+      id: id,
+      title: title,
+      created_at: created_at.to_i,
+      user: user.push_event_data,
+      account_id: account_id
+    }
+  end
+
+  def previous_history
+    copilot_messages
+      .where(message_type: %w[user assistant])
+      .order(created_at: :asc)
+      .map do |copilot_message|
+        {
+          content: copilot_message.message['content'],
+          role: copilot_message.message_type
+        }
+      end
+  end
 end
diff --git a/enterprise/app/models/enterprise/concerns/user.rb b/enterprise/app/models/enterprise/concerns/user.rb
index 0e597b8d8..7231decb7 100644
--- a/enterprise/app/models/enterprise/concerns/user.rb
+++ b/enterprise/app/models/enterprise/concerns/user.rb
@@ -6,7 +6,6 @@ module Enterprise::Concerns::User
 
     has_many :captain_responses, class_name: 'Captain::AssistantResponse', dependent: :nullify, as: :documentable
     has_many :copilot_threads, dependent: :destroy_async
-    has_many :copilot_messages, dependent: :destroy_async
   end
 
   def ensure_installation_pricing_plan_quantity
diff --git a/enterprise/app/services/captain/copilot/chat_service.rb b/enterprise/app/services/captain/copilot/chat_service.rb
index 202348825..701837f55 100644
--- a/enterprise/app/services/captain/copilot/chat_service.rb
+++ b/enterprise/app/services/captain/copilot/chat_service.rb
@@ -3,49 +3,110 @@ require 'openai'
 class Captain::Copilot::ChatService < Llm::BaseOpenAiService
   include Captain::ChatHelper
 
+  attr_reader :assistant, :account, :user, :copilot_thread, :previous_history, :messages
+
   def initialize(assistant, config)
     super()
 
     @assistant = assistant
-    @conversation_history = config[:conversation_history]
-    @previous_messages = config[:previous_messages] || []
-    @language = config[:language] || 'english'
-
+    @account = assistant.account
+    @user = nil
+    @copilot_thread = nil
+    @previous_history = []
+    setup_user(config)
+    setup_message_history(config)
     register_tools
-    @messages = [system_message, conversation_history_context] + @previous_messages
-    @response = ''
+    @messages = build_messages(config)
   end
 
   def generate_response(input)
     @messages << { role: 'user', content: input } if input.present?
     response = request_chat_completion
-    Rails.logger.info("[CAPTAIN][CopilotChatService] Incrementing response usage for #{@assistant.account.id}")
-    @assistant.account.increment_response_usage
+
+    Rails.logger.debug { "#{self.class.name} Assistant: #{@assistant.id}, Received response #{response}" }
+    Rails.logger.info(
+      "#{self.class.name} Assistant: #{@assistant.id}, Incrementing response usage for account #{@account.id}"
+    )
+    @account.increment_response_usage
 
     response
   end
 
   private
 
+  def setup_user(config)
+    @user = @account.users.find_by(id: config[:user_id]) if config[:user_id].present?
+  end
+
+  def build_messages(config)
+    messages= [system_message]
+    messages << account_id_context
+    messages += @previous_history if @previous_history.present?
+    messages += current_viewing_history(config[:conversation_id]) if config[:conversation_id].present?
+    messages
+  end
+
+  def setup_message_history(config)
+    Rails.logger.info(
+      "#{self.class.name} Assistant: #{@assistant.id}, Previous History: #{config[:previous_history]&.length || 0}, Language: #{config[:language]}"
+    )
+
+    @copilot_thread = @account.copilot_threads.find_by(id: config[:copilot_thread_id]) if config[:copilot_thread_id].present?
+    @previous_history = if @copilot_thread.present?
+                          @copilot_thread.previous_history
+                        else
+                          config[:previous_history].presence || []
+                        end
+  end
+
   def register_tools
-    @tool_registry = Captain::ToolRegistryService.new(@assistant)
+    @tool_registry = Captain::ToolRegistryService.new(@assistant, user: @user)
     @tool_registry.register_tool(Captain::Tools::SearchDocumentationService)
+    @tool_registry.register_tool(Captain::Tools::Copilot::GetArticleService)
+    @tool_registry.register_tool(Captain::Tools::Copilot::GetContactService)
+    @tool_registry.register_tool(Captain::Tools::Copilot::GetConversationService)
+    @tool_registry.register_tool(Captain::Tools::Copilot::SearchArticlesService)
+    @tool_registry.register_tool(Captain::Tools::Copilot::SearchContactsService)
+    @tool_registry.register_tool(Captain::Tools::Copilot::SearchConversationsService)
+    @tool_registry.register_tool(Captain::Tools::Copilot::SearchLinearIssuesService)
   end
 
   def system_message
     {
       role: 'system',
-      content: Captain::Llm::SystemPromptsService.copilot_response_generator(@assistant.config['product_name'], @language)
+      content: Captain::Llm::SystemPromptsService.copilot_response_generator(@assistant.config['product_name'])
     }
   end
 
-  def conversation_history_context
+  def account_id_context
     {
       role: 'system',
-      content: "
-      Message History with the user is below:
-      #{@conversation_history}
-      "
+      content: "The current account id is #{@account.id}. The account is using #{@account.locale_english_name} as the language."
     }
   end
+
+  def current_viewing_history(conversation_id)
+    conversation = @account.conversations.find_by(display_id: conversation_id)
+    return [] unless conversation
+
+    Rails.logger.info("#{self.class.name} Assistant: #{@assistant.id}, Setting viewing history for conversation_id=#{conversation_id}")
+    contact_id = conversation.contact_id
+    [{
+      role: 'system',
+      content: <<~HISTORY.strip
+        You are currently viewing the conversation with the following details:
+        Conversation ID: #{conversation_id}
+        Contact ID: #{contact_id}
+      HISTORY
+    }]
+  end
+
+  def persist_message(message, message_type = 'assistant')
+    return if @copilot_thread.blank?
+
+    @copilot_thread.copilot_messages.create!(
+      message: message,
+      message_type: message_type
+    )
+  end
 end
diff --git a/enterprise/app/services/captain/llm/assistant_chat_service.rb b/enterprise/app/services/captain/llm/assistant_chat_service.rb
index 8077b22c9..569931d44 100644
--- a/enterprise/app/services/captain/llm/assistant_chat_service.rb
+++ b/enterprise/app/services/captain/llm/assistant_chat_service.rb
@@ -21,7 +21,7 @@ class Captain::Llm::AssistantChatService < Llm::BaseOpenAiService
   private
 
   def register_tools
-    @tool_registry = Captain::ToolRegistryService.new(@assistant)
+    @tool_registry = Captain::ToolRegistryService.new(@assistant, user: nil)
     @tool_registry.register_tool(Captain::Tools::SearchDocumentationService)
   end
 
@@ -31,4 +31,8 @@ class Captain::Llm::AssistantChatService < Llm::BaseOpenAiService
       content: Captain::Llm::SystemPromptsService.assistant_response_generator(@assistant.name, @assistant.config['product_name'], @assistant.config)
     }
   end
+
+  def persist_message(message, message_type = 'assistant')
+    # No need to implement
+  end
 end
diff --git a/enterprise/app/services/captain/llm/system_prompts_service.rb b/enterprise/app/services/captain/llm/system_prompts_service.rb
index 2d2940a8e..f50ad0c6c 100644
--- a/enterprise/app/services/captain/llm/system_prompts_service.rb
+++ b/enterprise/app/services/captain/llm/system_prompts_service.rb
@@ -56,18 +56,18 @@ class Captain::Llm::SystemPromptsService
       SYSTEM_PROMPT_MESSAGE
     end
 
-    def copilot_response_generator(product_name, language)
+    def copilot_response_generator(product_name)
       <<~SYSTEM_PROMPT_MESSAGE
         [Identity]
         You are Captain, a helpful and friendly copilot assistant for support agents using the product #{product_name}. Your primary role is to assist support agents by retrieving information, compiling accurate responses, and guiding them through customer interactions.
         You should only provide information related to #{product_name} and must not address queries about other products or external events.
 
         [Context]
-        You will be provided with the message history between the support agent and the customer. Use this context to understand the conversation flow, identify unresolved queries, and ensure responses are relevant and consistent with previous interactions. Always maintain a coherent and professional tone throughout the conversation.
+        Identify unresolved queries, and ensure responses are relevant and consistent with previous interactions. Always maintain a coherent and professional tone throughout the conversation.
 
         [Response Guidelines]
         - Use natural, polite, and conversational language that is clear and easy to follow. Keep sentences short and use simple words.
-        - Reply in the language the agent is using, if you're not able to detect the language, reply in #{language}.
+        - Reply in the language the agent is using, if you're not able to detect the language.
         - Provide brief and relevant responses—typically one or two sentences unless a more detailed explanation is necessary.
         - Do not use your own training data or assumptions to answer queries. Base responses strictly on the provided information.
         - If the query is unclear, ask concise clarifying questions instead of making assumptions.
diff --git a/enterprise/app/services/captain/tools/copilot/search_linear_issues_service.rb b/enterprise/app/services/captain/tools/copilot/search_linear_issues_service.rb
index 599fc7de9..0d59e194d 100644
--- a/enterprise/app/services/captain/tools/copilot/search_linear_issues_service.rb
+++ b/enterprise/app/services/captain/tools/copilot/search_linear_issues_service.rb
@@ -46,7 +46,7 @@ class Captain::Tools::Copilot::SearchLinearIssuesService < Captain::Tools::BaseS
   end
 
   def active?
-    @assistant.account.hooks.find_by(app_id: 'linear').present?
+    @user.present? && @assistant.account.hooks.exists?(app_id: 'linear')
   end
 
   private
diff --git a/enterprise/app/views/api/v1/accounts/captain/copilot_messages/create.json.jbuilder b/enterprise/app/views/api/v1/accounts/captain/copilot_messages/create.json.jbuilder
new file mode 100644
index 000000000..d47ecdec4
--- /dev/null
+++ b/enterprise/app/views/api/v1/accounts/captain/copilot_messages/create.json.jbuilder
@@ -0,0 +1 @@
+json.partial! 'api/v1/models/captain/copilot_message', formats: [:json], resource: @copilot_message
diff --git a/enterprise/app/views/api/v1/accounts/captain/copilot_messages/index.json.jbuilder b/enterprise/app/views/api/v1/accounts/captain/copilot_messages/index.json.jbuilder
index ce0d5b175..42a4d2dfe 100644
--- a/enterprise/app/views/api/v1/accounts/captain/copilot_messages/index.json.jbuilder
+++ b/enterprise/app/views/api/v1/accounts/captain/copilot_messages/index.json.jbuilder
@@ -1,8 +1,5 @@
 json.payload do
   json.array! @copilot_messages do |message|
-    json.id message.id
-    json.message message.message
-    json.message_type message.message_type
-    json.created_at message.created_at.to_i
+    json.partial! 'api/v1/models/captain/copilot_message', formats: [:json], resource: message
   end
 end
diff --git a/enterprise/app/views/api/v1/accounts/captain/copilot_threads/create.json.jbuilder b/enterprise/app/views/api/v1/accounts/captain/copilot_threads/create.json.jbuilder
new file mode 100644
index 000000000..f777d89e2
--- /dev/null
+++ b/enterprise/app/views/api/v1/accounts/captain/copilot_threads/create.json.jbuilder
@@ -0,0 +1 @@
+json.partial! 'api/v1/models/captain/copilot_thread', formats: [:json], resource: @copilot_thread
diff --git a/enterprise/app/views/api/v1/accounts/captain/copilot_threads/index.json.jbuilder b/enterprise/app/views/api/v1/accounts/captain/copilot_threads/index.json.jbuilder
index c06182ffd..7e1edae02 100644
--- a/enterprise/app/views/api/v1/accounts/captain/copilot_threads/index.json.jbuilder
+++ b/enterprise/app/views/api/v1/accounts/captain/copilot_threads/index.json.jbuilder
@@ -1,12 +1,5 @@
 json.payload do
   json.array! @copilot_threads do |thread|
-    json.id thread.id
-    json.title thread.title
-    json.uuid thread.uuid
-    json.created_at thread.created_at.to_i
-    json.user do
-      json.id thread.user.id
-      json.name thread.user.name
-    end
+    json.partial! 'api/v1/models/captain/copilot_thread', resource: thread
   end
 end
diff --git a/enterprise/app/views/api/v1/models/captain/_copilot_message.json.jbuilder b/enterprise/app/views/api/v1/models/captain/_copilot_message.json.jbuilder
new file mode 100644
index 000000000..0ef1d9dd0
--- /dev/null
+++ b/enterprise/app/views/api/v1/models/captain/_copilot_message.json.jbuilder
@@ -0,0 +1,6 @@
+json.id resource.id
+json.message resource.message
+json.message_type resource.message_type
+json.created_at resource.created_at.to_i
+json.copilot_thread resource.copilot_thread.push_event_data
+json.account_id resource.account_id
diff --git a/enterprise/app/views/api/v1/models/captain/_copilot_thread.json.jbuilder b/enterprise/app/views/api/v1/models/captain/_copilot_thread.json.jbuilder
new file mode 100644
index 000000000..d014a3dd3
--- /dev/null
+++ b/enterprise/app/views/api/v1/models/captain/_copilot_thread.json.jbuilder
@@ -0,0 +1,6 @@
+json.id resource.id
+json.title resource.title
+json.created_at resource.created_at.to_i
+json.user resource.user.push_event_data
+json.assistant resource.assistant.push_event_data
+json.account_id resource.account_id
diff --git a/lib/custom_markdown_renderer.rb b/lib/custom_markdown_renderer.rb
index 16bb4e024..75dc43700 100644
--- a/lib/custom_markdown_renderer.rb
+++ b/lib/custom_markdown_renderer.rb
@@ -6,6 +6,7 @@ class CustomMarkdownRenderer < CommonMarker::HtmlRenderer
   VIMEO_REGEX = %r{https?://(?:www\.)?vimeo\.com/(\d+)}
   MP4_REGEX = %r{https?://(?:www\.)?.+\.(mp4)}
   ARCADE_REGEX = %r{https?://(?:www\.)?app\.arcade\.software/share/([^&/]+)}
+  WISTIA_REGEX = %r{https?://(?:www\.)?([^/]+)\.wistia\.com/medias/([^&/]+)}
 
   def text(node)
     content = node.string_content
@@ -50,7 +51,8 @@ class CustomMarkdownRenderer < CommonMarker::HtmlRenderer
       VIMEO_REGEX => :make_vimeo_embed,
       MP4_REGEX => :make_video_embed,
       LOOM_REGEX => :make_loom_embed,
-      ARCADE_REGEX => :make_arcade_embed
+      ARCADE_REGEX => :make_arcade_embed,
+      WISTIA_REGEX => :make_wistia_embed
     }
 
     embedding_methods.each do |regex, method|
@@ -76,67 +78,30 @@ class CustomMarkdownRenderer < CommonMarker::HtmlRenderer
 
   def make_youtube_embed(youtube_match)
     video_id = youtube_match[1]
-    %(
-      <div style="position: relative; padding-bottom: 62.5%; height: 0;">
-       <iframe
-        src="https://www.youtube-nocookie.com/embed/#{video_id}"
-        frameborder="0"
-        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"
-        allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture"
-        allowfullscreen></iframe>
-      </div>
-    )
+    EmbedRenderer.youtube(video_id)
   end
 
   def make_loom_embed(loom_match)
     video_id = loom_match[1]
-    %(
-      <div style="position: relative; padding-bottom: 62.5%; height: 0;">
-        <iframe
-         src="https://www.loom.com/embed/#{video_id}"
-         frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen
-         style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe>
-      </div>
-    )
+    EmbedRenderer.loom(video_id)
   end
 
   def make_vimeo_embed(vimeo_match)
     video_id = vimeo_match[1]
-    %(
-      <div style="position: relative; padding-bottom: 62.5%; height: 0;">
-       <iframe
-        src="https://player.vimeo.com/video/#{video_id}?dnt=true"
-        frameborder="0"
-        allow="autoplay; fullscreen; picture-in-picture"
-        allowfullscreen
-        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe>
-       </div>
-    )
+    EmbedRenderer.vimeo(video_id)
   end
 
   def make_video_embed(link_url)
-    %(
-      <video width="640" height="360" controls>
-        <source src="#{link_url}" type="video/mp4">
-        Your browser does not support the video tag.
-      </video>
-    )
+    EmbedRenderer.video(link_url)
+  end
+
+  def make_wistia_embed(wistia_match)
+    video_id = wistia_match[2]
+    EmbedRenderer.wistia(video_id)
   end
 
   def make_arcade_embed(arcade_match)
     video_id = arcade_match[1]
-    %(
-    <div style="position: relative; padding-bottom: 62.5%; height: 0;">
-      <iframe
-        src="https://app.arcade.software/embed/#{video_id}"
-        frameborder="0"
-        webkitallowfullscreen
-        mozallowfullscreen
-        allowfullscreen
-        allow="fullscreen"
-        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;">
-      </iframe>
-    </div>
-  )
+    EmbedRenderer.arcade(video_id)
   end
 end
diff --git a/lib/embed_renderer.rb b/lib/embed_renderer.rb
new file mode 100644
index 000000000..0a747bbb3
--- /dev/null
+++ b/lib/embed_renderer.rb
@@ -0,0 +1,87 @@
+module EmbedRenderer
+  def self.youtube(video_id)
+    %(
+      <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+       <iframe
+        src="https://www.youtube-nocookie.com/embed/#{video_id}"
+        frameborder="0"
+        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"
+        allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture"
+        allowfullscreen></iframe>
+      </div>
+    )
+  end
+
+  def self.loom(video_id)
+    %(
+      <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+        <iframe
+         src="https://www.loom.com/embed/#{video_id}"
+         frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen
+         style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe>
+      </div>
+    )
+  end
+
+  def self.vimeo(video_id)
+    %(
+      <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+       <iframe
+        src="https://player.vimeo.com/video/#{video_id}?dnt=true"
+        frameborder="0"
+        allow="autoplay; fullscreen; picture-in-picture"
+        allowfullscreen
+        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe>
+       </div>
+    )
+  end
+
+  def self.video(link_url)
+    %(
+      <video width="640" height="360" controls>
+        <source src="#{link_url}" type="video/mp4">
+        Your browser does not support the video tag.
+      </video>
+    )
+  end
+
+  # Generates an HTML embed for a Wistia video.
+  # @param wistia_match [MatchData] A match object from the WISTIA_REGEX regex, where wistia_match[2] contains the video ID.
+  def self.wistia(video_id)
+    %(
+      <div style="position: relative; padding-bottom: 56.25%; height: 0;">
+        <script src="https://fast.wistia.com/player.js" async></script>
+        <script src="https://fast.wistia.com/embed/#{video_id}.js" async type="module"></script>
+        <style>
+          wistia-player[media-id='#{video_id}']:not(:defined) {
+            background: center / contain no-repeat url('https://fast.wistia.com/embed/medias/#{video_id}/swatch');
+            display: block;
+            filter: blur(5px);
+            padding-top:56.25%;
+          }
+        </style>
+        <wistia-player
+          media-id="#{video_id}"
+          aspect="1.7777777777777777"
+          style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;">
+        </wistia-player>
+      </div>
+    )
+  end
+
+  def self.arcade(video_id)
+    %(
+    <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+      <iframe
+        src="https://app.arcade.software/embed/#{video_id}"
+        frameborder="0"
+        webkitallowfullscreen
+        mozallowfullscreen
+        allowfullscreen
+        allow="fullscreen"
+        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;">
+      </iframe>
+    </div>
+  )
+  end
+end
diff --git a/lib/events/types.rb b/lib/events/types.rb
index ff7eaf778..dce6b8b32 100644
--- a/lib/events/types.rb
+++ b/lib/events/types.rb
@@ -54,4 +54,7 @@ module Events::Types
   # agent events
   AGENT_ADDED = 'agent.added'
   AGENT_REMOVED = 'agent.removed'
+
+  # copilot events
+  COPILOT_MESSAGE_CREATED = 'copilot.message.created'
 end
diff --git a/lib/global_config_service.rb b/lib/global_config_service.rb
index 8de1c50c9..0649c24af 100644
--- a/lib/global_config_service.rb
+++ b/lib/global_config_service.rb
@@ -1,6 +1,6 @@
 class GlobalConfigService
   def self.load(config_key, default_value)
-    config = ENV.fetch(config_key) { GlobalConfig.get(config_key)[config_key] }
+    config = GlobalConfig.get(config_key)[config_key]
     return config if config.present?
 
     # To support migrating existing instance relying on env variables
diff --git a/lib/integrations/slack/hook_builder.rb b/lib/integrations/slack/hook_builder.rb
index 139ef3a5b..e9513df57 100644
--- a/lib/integrations/slack/hook_builder.rb
+++ b/lib/integrations/slack/hook_builder.rb
@@ -32,8 +32,8 @@ class Integrations::Slack::HookBuilder
   def fetch_access_token
     client = Slack::Web::Client.new
     slack_access = client.oauth_v2_access(
-      client_id: ENV.fetch('SLACK_CLIENT_ID', 'TEST_CLIENT_ID'),
-      client_secret: ENV.fetch('SLACK_CLIENT_SECRET', 'TEST_CLIENT_SECRET'),
+      client_id: GlobalConfigService.load('SLACK_CLIENT_ID', 'TEST_CLIENT_ID'),
+      client_secret: GlobalConfigService.load('SLACK_CLIENT_SECRET', 'TEST_CLIENT_SECRET'),
       code: params[:code],
       redirect_uri: Integrations::App.slack_integration_url
     )
diff --git a/lib/tasks/db_enhancements.rake b/lib/tasks/db_enhancements.rake
index d9cc22334..5fddb6cde 100644
--- a/lib/tasks/db_enhancements.rake
+++ b/lib/tasks/db_enhancements.rake
@@ -18,7 +18,7 @@ db_namespace = namespace :db do
     ActiveRecord::Base.configurations.configs_for(env_name: Rails.env).each do |db_config|
       ActiveRecord::Base.establish_connection(db_config.configuration_hash)
       unless ActiveRecord::Base.connection.table_exists? 'ar_internal_metadata'
-        db_namespace['load_config'].invoke if ActiveRecord::Base.schema_format == :ruby
+        db_namespace['load_config'].invoke if ActiveRecord.schema_format == :ruby
         ActiveRecord::Tasks::DatabaseTasks.load_schema_current(:ruby, ENV.fetch('SCHEMA', nil))
         db_namespace['seed'].invoke
       end
diff --git a/lib/tasks/swagger.rake b/lib/tasks/swagger.rake
index ef48ce3eb..6bf5f5742 100644
--- a/lib/tasks/swagger.rake
+++ b/lib/tasks/swagger.rake
@@ -1,22 +1,156 @@
-namespace :swagger do
-  desc 'build combined swagger.json file from all the fragmented definitions and paths inside swagger folder'
-  task build: :environment do
-    require 'json_refs'
+require 'json_refs'
+require 'fileutils'
+require 'pathname'
+require 'yaml'
+require 'json'
 
-    base_path = Rails.root.join('swagger')
-    Dir.chdir(base_path) do
-      swagger_index = YAML.safe_load(File.open('index.yml'))
+module SwaggerTaskActions
+  def self.execute_build
+    swagger_dir = Rails.root.join('swagger')
+    # Paths relative to swagger_dir for use within Dir.chdir
+    index_yml_relative_path = 'index.yml'
+    swagger_json_relative_path = 'swagger.json'
+
+    Dir.chdir(swagger_dir) do
+      # Operations within this block are relative to swagger_dir
+      swagger_index_content = File.read(index_yml_relative_path)
+      swagger_index = YAML.safe_load(swagger_index_content)
 
       final_build = JsonRefs.call(
         swagger_index,
         resolve_local_ref: false,
-        resolve_file_ref: true,
+        resolve_file_ref: true, # Uses CWD (swagger_dir) for resolving file refs
         logging: true
       )
-      File.write('swagger.json', JSON.pretty_generate(final_build))
+      File.write(swagger_json_relative_path, JSON.pretty_generate(final_build))
+
+      # For user messages, provide the absolute path
+      absolute_swagger_json_path = swagger_dir.join(swagger_json_relative_path)
       puts 'Swagger build was successful.'
-      puts "Generated #{base_path}/swagger.json"
+      puts "Generated #{absolute_swagger_json_path}"
       puts 'Go to http://localhost:3000/swagger see the changes.'
+
+      # Trigger dependent task
+      Rake::Task['swagger:build_tag_groups'].invoke
+    end
+  end
+
+  def self.execute_build_tag_groups
+    base_swagger_path = Rails.root.join('swagger')
+    tag_groups_output_dir = base_swagger_path.join('tag_groups')
+    full_spec_path = base_swagger_path.join('swagger.json')
+    index_yml_path = base_swagger_path.join('index.yml')
+
+    full_spec = JSON.parse(File.read(full_spec_path))
+    swagger_index = YAML.safe_load(File.read(index_yml_path))
+    tag_groups = swagger_index['x-tagGroups']
+
+    FileUtils.mkdir_p(tag_groups_output_dir)
+
+    tag_groups.each do |tag_group|
+      _process_tag_group(tag_group, full_spec, tag_groups_output_dir)
+    end
+
+    puts 'Tag-specific swagger files generated successfully.'
+  end
+
+  def self.execute_build_for_docs
+    Rake::Task['swagger:build'].invoke # Ensure all swagger files are built first
+
+    developer_docs_public_path = Rails.root.join('developer-docs/public')
+    tag_groups_in_dev_docs_path = developer_docs_public_path.join('swagger/tag_groups')
+    source_tag_groups_path = Rails.root.join('swagger/tag_groups')
+
+    FileUtils.mkdir_p(tag_groups_in_dev_docs_path)
+    puts 'Creating symlinks for developer-docs...'
+
+    symlink_files = %w[platform_swagger.json application_swagger.json client_swagger.json other_swagger.json]
+    symlink_files.each do |file|
+      _create_symlink(source_tag_groups_path.join(file), tag_groups_in_dev_docs_path.join(file))
+    end
+
+    puts 'Symlinks created successfully.'
+    puts 'You can now run the Mintlify dev server to preview the documentation.'
+  end
+
+  # Private helper methods
+  class << self
+    private
+
+    def _process_tag_group(tag_group, full_spec, output_dir)
+      group_name = tag_group['name']
+      tags_in_current_group = tag_group['tags']
+
+      tag_spec = JSON.parse(JSON.generate(full_spec)) # Deep clone
+
+      tag_spec['paths'] = _filter_paths_for_tag_group(tag_spec['paths'], tags_in_current_group)
+      tag_spec['tags'] = _filter_tags_for_tag_group(tag_spec['tags'], tags_in_current_group)
+
+      output_filename = _determine_output_filename(group_name)
+      File.write(output_dir.join(output_filename), JSON.pretty_generate(tag_spec))
+    end
+
+    def _operation_has_matching_tags?(operation, tags_in_group)
+      return false unless operation.is_a?(Hash)
+
+      operation_tags = operation['tags']
+      return false unless operation_tags.is_a?(Array)
+
+      operation_tags.intersect?(tags_in_group)
+    end
+
+    def _filter_paths_for_tag_group(paths_spec, tags_in_group)
+      (paths_spec || {}).filter_map do |path, path_item|
+        next unless path_item.is_a?(Hash)
+
+        operations_with_group_tags = path_item.any? do |_method, operation|
+          _operation_has_matching_tags?(operation, tags_in_group)
+        end
+        [path, path_item] if operations_with_group_tags
+      end.to_h
+    end
+
+    def _filter_tags_for_tag_group(tags_spec, tags_in_group)
+      if tags_spec.is_a?(Array)
+        tags_spec.select { |tag_definition| tags_in_group.include?(tag_definition['name']) }
+      else
+        []
+      end
+    end
+
+    def _determine_output_filename(group_name)
+      return 'other_swagger.json' if group_name.casecmp('others').zero?
+
+      sanitized_group_name = group_name.downcase.tr(' ', '_').gsub(/[^a-z0-9_]+/, '')
+      "#{sanitized_group_name}_swagger.json"
+    end
+
+    def _create_symlink(source_file_path, target_file_path)
+      FileUtils.rm_f(target_file_path) # Remove existing to avoid errors
+
+      if File.exist?(source_file_path)
+        relative_source_path = Pathname.new(source_file_path).relative_path_from(target_file_path.dirname)
+        FileUtils.ln_sf(relative_source_path, target_file_path)
+      else
+        puts "Warning: Source file #{source_file_path} not found. Skipping symlink for #{File.basename(target_file_path)}."
+      end
     end
   end
 end
+
+namespace :swagger do
+  desc 'build combined swagger.json file from all the fragmented definitions and paths inside swagger folder'
+  task build: :environment do
+    SwaggerTaskActions.execute_build
+  end
+
+  desc 'build separate swagger files for each tag group'
+  task build_tag_groups: :environment do
+    SwaggerTaskActions.execute_build_tag_groups
+  end
+
+  desc 'build swagger files and create symlinks in developer-docs'
+  task build_for_docs: :environment do
+    SwaggerTaskActions.execute_build_for_docs
+  end
+end
diff --git a/spec/builders/messages/instagram/message_builder_spec.rb b/spec/builders/messages/instagram/message_builder_spec.rb
index 0dbe87afa..8e863823a 100644
--- a/spec/builders/messages/instagram/message_builder_spec.rb
+++ b/spec/builders/messages/instagram/message_builder_spec.rb
@@ -79,6 +79,18 @@ describe Messages::Instagram::MessageBuilder do
       expect(instagram_inbox.messages.count).to be 1
     end
 
+    it 'discards duplicate messages from webhook events with the same message_id' do
+      messaging = dm_params[:entry][0]['messaging'][0]
+      described_class.new(messaging, instagram_inbox).perform
+
+      initial_message_count = instagram_inbox.messages.count
+      expect(initial_message_count).to be 1
+
+      described_class.new(messaging, instagram_inbox).perform
+
+      expect(instagram_inbox.messages.count).to eq initial_message_count
+    end
+
     it 'creates message for shared reel' do
       messaging = shared_reel_params[:entry][0]['messaging'][0]
       described_class.new(messaging, instagram_inbox).perform
@@ -151,11 +163,15 @@ describe Messages::Instagram::MessageBuilder do
     end
 
     it 'does not create message for unsupported file type' do
+      conversation
+
+      # try to create a message with unsupported file type
       story_mention_params[:entry][0][:messaging][0]['message']['attachments'][0]['type'] = 'unsupported_type'
       messaging = story_mention_params[:entry][0][:messaging][0]
 
       described_class.new(messaging, instagram_inbox, outgoing_echo: false).perform
 
+      # Conversation should exist but no new message should be created
       expect(instagram_inbox.conversations.count).to be 1
       expect(instagram_inbox.messages.count).to be 0
     end
diff --git a/spec/builders/messages/instagram/messenger/message_builder_spec.rb b/spec/builders/messages/instagram/messenger/message_builder_spec.rb
index 78c97b071..03194673a 100644
--- a/spec/builders/messages/instagram/messenger/message_builder_spec.rb
+++ b/spec/builders/messages/instagram/messenger/message_builder_spec.rb
@@ -189,19 +189,22 @@ describe Messages::Instagram::Messenger::MessageBuilder do
           profile_pic: 'https://chatwoot-assets.local/sample.png'
         }.with_indifferent_access
       )
+
+      conversation
+
+      # create a message with unsupported file type
       story_mention_params[:entry][0][:messaging][0]['message']['attachments'][0]['type'] = 'unsupported_type'
       messaging = story_mention_params[:entry][0][:messaging][0]
-      contact_inbox
+
       described_class.new(messaging, instagram_messenger_inbox, outgoing_echo: false).perform
 
       instagram_messenger_inbox.reload
 
-      # we would have contact created but message and attachments won't be created
+      # Conversation should exist but no new message should be created
       expect(instagram_messenger_inbox.conversations.count).to be 1
       expect(instagram_messenger_inbox.messages.count).to be 0
 
       contact = instagram_messenger_channel.inbox.contacts.first
-
       expect(contact.name).to eq('Jane Dae')
     end
   end
diff --git a/spec/controllers/devise/omniauth_callbacks_controller_spec.rb b/spec/controllers/devise/omniauth_callbacks_controller_spec.rb
index 0a9c82f53..1a775f88f 100644
--- a/spec/controllers/devise/omniauth_callbacks_controller_spec.rb
+++ b/spec/controllers/devise/omniauth_callbacks_controller_spec.rb
@@ -23,6 +23,10 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
   end
 
   describe '#omniauth_sucess' do
+    before do
+      GlobalConfig.clear_cache
+    end
+
     it 'allows signup' do
       with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true', FRONTEND_URL: 'http://www.example.com' do
         set_omniauth_config('test_not_preset@example.com')
diff --git a/spec/controllers/platform/api/v1/users_controller_spec.rb b/spec/controllers/platform/api/v1/users_controller_spec.rb
index 895f30b29..c73a03654 100644
--- a/spec/controllers/platform/api/v1/users_controller_spec.rb
+++ b/spec/controllers/platform/api/v1/users_controller_spec.rb
@@ -76,6 +76,54 @@ RSpec.describe 'Platform Users API', type: :request do
     end
   end
 
+  describe 'POST /platform/api/v1/users/{user_id}/token' do
+    context 'when it is an unauthenticated platform app' do
+      it 'returns unauthorized' do
+        post "/platform/api/v1/users/#{user.id}/token"
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an invalid platform app token' do
+      it 'returns unauthorized' do
+        post "/platform/api/v1/users/#{user.id}/token", headers: { api_access_token: 'invalid' }, as: :json
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated platform app' do
+      let(:platform_app) { create(:platform_app) }
+
+      it 'returns unauthorized when its not a permissible object' do
+        post "/platform/api/v1/users/#{user.id}/token", headers: { api_access_token: platform_app.access_token.token }, as: :json
+        expect(response).to have_http_status(:unauthorized)
+      end
+
+      it 'returns access token for the user with expiry and user info' do
+        create(:platform_app_permissible, platform_app: platform_app, permissible: user)
+
+        post "/platform/api/v1/users/#{user.id}/token",
+             headers: { api_access_token: platform_app.access_token.token }, as: :json
+
+        expect(response).to have_http_status(:success)
+        data = response.parsed_body
+
+        # Check access token and expiry
+        expect(data['access_token']).to eq(user.access_token.token)
+        expect(data['expiry']).to be_nil
+
+        # Check user info
+        expect(data['user']).to include(
+          'id' => user.id,
+          'name' => user.name,
+          'display_name' => user.display_name,
+          'email' => user.email,
+          'pubsub_token' => user.pubsub_token
+        )
+      end
+    end
+  end
+
   describe 'POST /platform/api/v1/users/' do
     context 'when it is an unauthenticated platform app' do
       it 'returns unauthorized' do
diff --git a/spec/enterprise/controllers/api/v1/accounts/captain/copilot_messages_controller_spec.rb b/spec/enterprise/controllers/api/v1/accounts/captain/copilot_messages_controller_spec.rb
index 0ccca90c5..511f4ea73 100644
--- a/spec/enterprise/controllers/api/v1/accounts/captain/copilot_messages_controller_spec.rb
+++ b/spec/enterprise/controllers/api/v1/accounts/captain/copilot_messages_controller_spec.rb
@@ -4,12 +4,12 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotMessagesController', type: :r
   let(:account) { create(:account) }
   let(:user) { create(:user, account: account, role: :administrator) }
   let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user) }
-  let!(:copilot_message) { create(:captain_copilot_message, copilot_thread: copilot_thread, user: user, account: account) }
+  let!(:copilot_message) { create(:captain_copilot_message, copilot_thread: copilot_thread, account: account) }
 
-  describe 'GET /api/v1/accounts/{account.id}/captain/copilot_threads/{thread.uuid}/copilot_messages' do
+  describe 'GET /api/v1/accounts/{account.id}/captain/copilot_threads/{thread.id}/copilot_messages' do
     context 'when it is an authenticated user' do
       it 'returns all messages' do
-        get "/api/v1/accounts/#{account.id}/captain/copilot_threads/#{copilot_thread.uuid}/copilot_messages",
+        get "/api/v1/accounts/#{account.id}/captain/copilot_threads/#{copilot_thread.id}/copilot_messages",
             headers: user.create_new_auth_token,
             as: :json
 
@@ -20,9 +20,9 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotMessagesController', type: :r
       end
     end
 
-    context 'when thread uuid is invalid' do
+    context 'when thread id is invalid' do
       it 'returns not found error' do
-        get "/api/v1/accounts/#{account.id}/captain/copilot_threads/invalid-uuid/copilot_messages",
+        get "/api/v1/accounts/#{account.id}/captain/copilot_threads/999999999/copilot_messages",
             headers: user.create_new_auth_token,
             as: :json
 
@@ -30,4 +30,49 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotMessagesController', type: :r
       end
     end
   end
+
+  describe 'POST /api/v1/accounts/{account.id}/captain/copilot_threads/{thread.id}/copilot_messages' do
+    context 'when it is an authenticated user' do
+      it 'creates a new message' do
+        message_content = { 'content' => 'This is a test message' }
+
+        expect do
+          post "/api/v1/accounts/#{account.id}/captain/copilot_threads/#{copilot_thread.id}/copilot_messages",
+               params: { message: message_content },
+               headers: user.create_new_auth_token,
+               as: :json
+        end.to change(CopilotMessage, :count).by(1)
+
+        expect(response).to have_http_status(:success)
+        expect(CopilotMessage.last.message).to eq({ 'content' => message_content })
+        expect(CopilotMessage.last.message_type).to eq('user')
+        expect(CopilotMessage.last.copilot_thread_id).to eq(copilot_thread.id)
+      end
+    end
+
+    context 'when thread does not exist' do
+      it 'returns not found error' do
+        post "/api/v1/accounts/#{account.id}/captain/copilot_threads/999999999/copilot_messages",
+             params: { message: { text: 'Test message' } },
+             headers: user.create_new_auth_token,
+             as: :json
+
+        expect(response).to have_http_status(:not_found)
+      end
+    end
+
+    context 'when thread belongs to another user' do
+      let(:another_user) { create(:user, account: account) }
+      let(:another_thread) { create(:captain_copilot_thread, account: account, user: another_user) }
+
+      it 'returns not found error' do
+        post "/api/v1/accounts/#{account.id}/captain/copilot_threads/#{another_thread.id}/copilot_messages",
+             params: { message: { text: 'Test message' } },
+             headers: user.create_new_auth_token,
+             as: :json
+
+        expect(response).to have_http_status(:not_found)
+      end
+    end
+  end
 end
diff --git a/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb b/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb
index 8533a2d1d..b8fc628d1 100644
--- a/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb
+++ b/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb
@@ -4,6 +4,7 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotThreads', type: :request do
   let(:account) { create(:account) }
   let(:admin) { create(:user, account: account, role: :administrator) }
   let(:agent) { create(:user, account: account, role: :agent) }
+  let(:conversation) { create(:conversation, account: account) }
 
   def json_response
     JSON.parse(response.body, symbolize_names: true)
@@ -18,7 +19,7 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotThreads', type: :request do
       end
     end
 
-    context 'when it is an agent' do
+    context 'when it is an authenticated user' do
       it 'fetches copilot threads for the current user' do
         # Create threads for the current agent
         create_list(:captain_copilot_thread, 3, account: account, user: agent)
@@ -47,4 +48,65 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotThreads', type: :request do
       end
     end
   end
+
+  describe 'POST /api/v1/accounts/{account.id}/captain/copilot_threads' do
+    let(:assistant) { create(:captain_assistant, account: account) }
+    let(:valid_params) { { message: 'Hello, how can you help me?', assistant_id: assistant.id, conversation_id: conversation.display_id } }
+
+    context 'when it is an un-authenticated user' do
+      it 'returns unauthorized' do
+        post "/api/v1/accounts/#{account.id}/captain/copilot_threads",
+             params: valid_params,
+             as: :json
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated user' do
+      context 'with invalid params' do
+        it 'returns error when message is blank' do
+          post "/api/v1/accounts/#{account.id}/captain/copilot_threads",
+               params: { message: '', assistant_id: assistant.id },
+               headers: agent.create_new_auth_token,
+               as: :json
+
+          expect(response).to have_http_status(:unprocessable_entity)
+          expect(json_response[:error]).to eq('Message is required')
+        end
+
+        it 'returns error when assistant_id is invalid' do
+          post "/api/v1/accounts/#{account.id}/captain/copilot_threads",
+               params: { message: 'Hello', assistant_id: 0 },
+               headers: agent.create_new_auth_token,
+               as: :json
+
+          expect(response).to have_http_status(:not_found)
+        end
+      end
+
+      context 'with valid params' do
+        it 'creates a new copilot thread with initial message' do
+          expect do
+            post "/api/v1/accounts/#{account.id}/captain/copilot_threads",
+                 params: valid_params,
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.to change(CopilotThread, :count).by(1)
+             .and change(CopilotMessage, :count).by(1)
+
+          expect(response).to have_http_status(:success)
+
+          thread = CopilotThread.last
+          expect(thread.title).to eq(valid_params[:message])
+          expect(thread.user_id).to eq(agent.id)
+          expect(thread.assistant_id).to eq(assistant.id)
+
+          message = thread.copilot_messages.last
+          expect(message.message_type).to eq('user')
+          expect(message.message).to eq({ 'content' => valid_params[:message] })
+        end
+      end
+    end
+  end
 end
diff --git a/spec/enterprise/jobs/captain/copilot/response_job_spec.rb b/spec/enterprise/jobs/captain/copilot/response_job_spec.rb
new file mode 100644
index 000000000..c8aacda5e
--- /dev/null
+++ b/spec/enterprise/jobs/captain/copilot/response_job_spec.rb
@@ -0,0 +1,41 @@
+require 'rails_helper'
+
+RSpec.describe Captain::Copilot::ResponseJob, type: :job do
+  let(:account) { create(:account) }
+  let(:user) { create(:user, account: account) }
+  let(:assistant) { create(:captain_assistant, account: account) }
+  let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user, assistant: assistant) }
+  let(:conversation_id) { 123 }
+  let(:message) { { 'content' => 'Test message' } }
+
+  describe '#perform' do
+    let(:chat_service) { instance_double(Captain::Copilot::ChatService) }
+
+    before do
+      allow(Captain::Copilot::ChatService).to receive(:new).with(
+        assistant,
+        user_id: user.id,
+        copilot_thread_id: copilot_thread.id,
+        conversation_id: conversation_id
+      ).and_return(chat_service)
+      allow(chat_service).to receive(:generate_response).with(message)
+    end
+
+    it 'initializes ChatService with correct parameters and calls generate_response' do
+      expect(Captain::Copilot::ChatService).to receive(:new).with(
+        assistant,
+        user_id: user.id,
+        copilot_thread_id: copilot_thread.id,
+        conversation_id: conversation_id
+      )
+      expect(chat_service).to receive(:generate_response).with(message)
+      described_class.perform_now(
+        assistant: assistant,
+        conversation_id: conversation_id,
+        user_id: user.id,
+        copilot_thread_id: copilot_thread.id,
+        message: message
+      )
+    end
+  end
+end
diff --git a/spec/enterprise/listeners/action_cable_listener_spec.rb b/spec/enterprise/listeners/action_cable_listener_spec.rb
new file mode 100644
index 000000000..9cb307809
--- /dev/null
+++ b/spec/enterprise/listeners/action_cable_listener_spec.rb
@@ -0,0 +1,24 @@
+require 'rails_helper'
+
+describe ActionCableListener do
+  describe '#copilot_message_created' do
+    let(:event_name) { :copilot_message_created }
+    let(:account) { create(:account) }
+    let(:user) { create(:user, account: account) }
+    let(:assistant) { create(:captain_assistant, account: account) }
+    let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user, assistant: assistant) }
+    let(:copilot_message) { create(:captain_copilot_message, copilot_thread: copilot_thread) }
+    let(:event) { Events::Base.new(event_name, Time.zone.now, copilot_message: copilot_message) }
+    let(:listener) { described_class.instance }
+
+    it 'broadcasts message to the user' do
+      expect(ActionCableBroadcastJob).to receive(:perform_later).with(
+        [user.pubsub_token],
+        'copilot.message.created',
+        copilot_message.push_event_data.merge(account_id: account.id)
+      )
+
+      listener.copilot_message_created(event)
+    end
+  end
+end
diff --git a/spec/enterprise/listeners/captain_listener_spec.rb b/spec/enterprise/listeners/captain_listener_spec.rb
new file mode 100644
index 000000000..1363ea033
--- /dev/null
+++ b/spec/enterprise/listeners/captain_listener_spec.rb
@@ -0,0 +1,57 @@
+require 'rails_helper'
+
+describe CaptainListener do
+  let(:listener) { described_class.instance }
+  let(:account) { create(:account) }
+  let(:inbox) { create(:inbox, account: account) }
+  let(:user) { create(:user, account: account) }
+  let(:assistant) { create(:captain_assistant, account: account, config: { feature_memory: true, feature_faq: true }) }
+
+  describe '#conversation_resolved' do
+    let(:agent) { create(:user, account: account) }
+    let(:conversation) { create(:conversation, account: account, inbox: inbox, assignee: agent) }
+
+    let(:event_name) { :conversation_resolved }
+    let(:event) { Events::Base.new(event_name, Time.zone.now, conversation: conversation) }
+
+    before do
+      create(:captain_inbox, captain_assistant: assistant, inbox: inbox)
+    end
+
+    context 'when feature_memory is enabled' do
+      before do
+        assistant.config['feature_memory'] = true
+        assistant.config['feature_faq'] = false
+        assistant.save!
+      end
+
+      it 'generates and updates notes' do
+        expect(Captain::Llm::ContactNotesService)
+          .to receive(:new)
+          .with(assistant, conversation)
+          .and_return(instance_double(Captain::Llm::ContactNotesService, generate_and_update_notes: nil))
+        expect(Captain::Llm::ConversationFaqService).not_to receive(:new)
+
+        listener.conversation_resolved(event)
+      end
+    end
+
+    context 'when feature_faq is enabled' do
+      before do
+        assistant.config['feature_faq'] = true
+        assistant.config['feature_memory'] = false
+        assistant.save!
+      end
+
+      it 'generates and deduplicates FAQs' do
+        expect(Captain::Llm::ConversationFaqService)
+          .to receive(:new)
+          .with(assistant, conversation)
+          .and_return(instance_double(Captain::Llm::ConversationFaqService, generate_and_deduplicate: false))
+        expect(Captain::Llm::ContactNotesService).not_to receive(:new)
+
+        listener.conversation_resolved(event)
+      end
+    end
+  end
+end
diff --git a/spec/enterprise/models/copilot_message_spec.rb b/spec/enterprise/models/copilot_message_spec.rb
new file mode 100644
index 000000000..6c0e496f2
--- /dev/null
+++ b/spec/enterprise/models/copilot_message_spec.rb
@@ -0,0 +1,63 @@
+require 'rails_helper'
+
+RSpec.describe CopilotMessage, type: :model do
+  let(:account) { create(:account) }
+  let(:user) { create(:user, account: account) }
+  let(:assistant) { create(:captain_assistant, account: account) }
+  let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user, assistant: assistant) }
+
+  describe 'validations' do
+    it { is_expected.to validate_presence_of(:message_type) }
+    it { is_expected.to validate_presence_of(:message) }
+  end
+
+  describe 'callbacks' do
+    let(:account) { create(:account) }
+    let(:user) { create(:user, account: account) }
+    let(:assistant) { create(:captain_assistant, account: account) }
+    let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user, assistant: assistant) }
+
+    describe '#ensure_account' do
+      it 'sets the account from the copilot thread before validation' do
+        message = build(:captain_copilot_message, copilot_thread: copilot_thread, account: nil)
+        message.valid?
+        expect(message.account).to eq(copilot_thread.account)
+      end
+    end
+
+    describe '#broadcast_message' do
+      it 'dispatches COPILOT_MESSAGE_CREATED event after create' do
+        message = build(:captain_copilot_message, copilot_thread: copilot_thread)
+
+        expect(Rails.configuration.dispatcher).to receive(:dispatch)
+          .with('copilot.message.created', anything, copilot_message: message)
+
+        message.save!
+      end
+    end
+  end
+
+  describe '#push_event_data' do
+    let(:account) { create(:account) }
+    let(:user) { create(:user, account: account) }
+    let(:assistant) { create(:captain_assistant, account: account) }
+    let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user, assistant: assistant) }
+    let(:message_content) { { 'content' => 'Test message' } }
+    let(:copilot_message) do
+      create(:captain_copilot_message,
+             copilot_thread: copilot_thread,
+             message_type: 'user',
+             message: message_content)
+    end
+
+    it 'returns the correct event data' do
+      event_data = copilot_message.push_event_data
+
+      expect(event_data[:id]).to eq(copilot_message.id)
+      expect(event_data[:message]).to eq(message_content)
+      expect(event_data[:message_type]).to eq('user')
+      expect(event_data[:created_at]).to eq(copilot_message.created_at.to_i)
+      expect(event_data[:copilot_thread]).to eq(copilot_thread.push_event_data)
+    end
+  end
+end
diff --git a/spec/enterprise/models/copilot_thread_spec.rb b/spec/enterprise/models/copilot_thread_spec.rb
new file mode 100644
index 000000000..a6a5f4a44
--- /dev/null
+++ b/spec/enterprise/models/copilot_thread_spec.rb
@@ -0,0 +1,62 @@
+require 'rails_helper'
+
+RSpec.describe CopilotThread, type: :model do
+  describe 'associations' do
+    it { is_expected.to belong_to(:user) }
+    it { is_expected.to belong_to(:account) }
+    it { is_expected.to belong_to(:assistant).class_name('Captain::Assistant') }
+    it { is_expected.to have_many(:copilot_messages).dependent(:destroy_async) }
+  end
+
+  describe 'validations' do
+    it { is_expected.to validate_presence_of(:title) }
+  end
+
+  describe '#push_event_data' do
+    let(:account) { create(:account) }
+    let(:user) { create(:user, account: account) }
+    let(:assistant) { create(:captain_assistant, account: account) }
+    let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user, assistant: assistant, title: 'Test Thread') }
+
+    it 'returns the correct event data' do
+      event_data = copilot_thread.push_event_data
+
+      expect(event_data[:id]).to eq(copilot_thread.id)
+      expect(event_data[:title]).to eq('Test Thread')
+      expect(event_data[:created_at]).to eq(copilot_thread.created_at.to_i)
+      expect(event_data[:user]).to eq(user.push_event_data)
+      expect(event_data[:account_id]).to eq(account.id)
+    end
+  end
+
+  describe '#previous_history' do
+    let(:account) { create(:account) }
+    let(:user) { create(:user, account: account) }
+    let(:assistant) { create(:captain_assistant, account: account) }
+    let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user, assistant: assistant) }
+
+    context 'when there are messages in the thread' do
+      before do
+        create(:captain_copilot_message, copilot_thread: copilot_thread, message_type: 'user', message: { 'content' => 'User message' })
+        create(:captain_copilot_message, copilot_thread: copilot_thread, message_type: 'assistant_thinking', message: { 'content' => 'Thinking...' })
+        create(:captain_copilot_message, copilot_thread: copilot_thread, message_type: 'assistant', message: { 'content' => 'Assistant message' })
+      end
+
+      it 'returns only user and assistant messages in chronological order' do
+        history = copilot_thread.previous_history
+
+        expect(history.length).to eq(2)
+        expect(history[0][:role]).to eq('user')
+        expect(history[0][:content]).to eq('User message')
+        expect(history[1][:role]).to eq('assistant')
+        expect(history[1][:content]).to eq('Assistant message')
+      end
+    end
+
+    context 'when there are no messages in the thread' do
+      it 'returns an empty array' do
+        expect(copilot_thread.previous_history).to eq([])
+      end
+    end
+  end
+end
diff --git a/spec/enterprise/services/captain/copilot/chat_service_spec.rb b/spec/enterprise/services/captain/copilot/chat_service_spec.rb
index 5daabd5bf..a4274ec4e 100644
--- a/spec/enterprise/services/captain/copilot/chat_service_spec.rb
+++ b/spec/enterprise/services/captain/copilot/chat_service_spec.rb
@@ -2,87 +2,245 @@ require 'rails_helper'
 
 RSpec.describe Captain::Copilot::ChatService do
   let(:account) { create(:account, custom_attributes: { plan_name: 'startups' }) }
-  let(:captain_inbox_association) { create(:captain_inbox, captain_assistant: assistant, inbox: inbox) }
-  let(:mock_captain_agent) { instance_double(Captain::Agent) }
-  let(:mock_captain_tool) { instance_double(Captain::Tool) }
-  let(:mock_openai_client) { instance_double(OpenAI::Client) }
+  let(:user) { create(:user, account: account) }
   let(:inbox) { create(:inbox, account: account) }
   let(:assistant) { create(:captain_assistant, account: account) }
+  let(:contact) { create(:contact, account: account) }
+  let(:conversation) { create(:conversation, account: account, inbox: inbox, contact: contact) }
+  let(:mock_openai_client) { instance_double(OpenAI::Client) }
+  let(:copilot_thread) { create(:captain_copilot_thread, account: account, user: user) }
+  let!(:copilot_message) do
+    create(
+      :captain_copilot_message, account: account, copilot_thread: copilot_thread
+    )
+  end
+  let(:previous_history) { [{ role: copilot_message.message_type, content: copilot_message.message['content'] }] }
+
+  let(:config) do
+    { user_id: user.id, copilot_thread_id: copilot_thread.id, conversation_id: conversation.display_id }
+  end
 
   before do
     create(:installation_config, name: 'CAPTAIN_OPEN_AI_API_KEY', value: 'test-key')
+    allow(OpenAI::Client).to receive(:new).and_return(mock_openai_client)
+    allow(mock_openai_client).to receive(:chat).and_return({
+      choices: [{ message: { content: '{ "content": "Hey" }' } }]
+    }.with_indifferent_access)
   end
 
   describe '#initialize' do
-    it 'sets default language to english when not specified' do
-      service = described_class.new(assistant, { previous_messages: [], conversation_history: '' })
-      expect(service.instance_variable_get(:@language)).to eq('english')
+    it 'sets up the service with correct instance variables' do
+      service = described_class.new(assistant, config)
+
+      expect(service.assistant).to eq(assistant)
+      expect(service.account).to eq(account)
+      expect(service.user).to eq(user)
+      expect(service.copilot_thread).to eq(copilot_thread)
+      expect(service.previous_history).to eq(previous_history)
     end
 
-    it 'uses the specified language when provided' do
-      service = described_class.new(assistant, {
-                                      previous_messages: [],
-                                      conversation_history: '',
-                                      language: 'spanish'
-                                    })
-      expect(service.instance_variable_get(:@language)).to eq('spanish')
+    it 'builds messages with system message and account context' do
+      service = described_class.new(assistant, config)
+      messages = service.messages
+
+      expect(messages.first[:role]).to eq('system')
+      expect(messages.second[:role]).to eq('system')
+      expect(messages.second[:content]).to include(account.id.to_s)
     end
   end
 
   describe '#generate_response' do
-    before do
-      allow(OpenAI::Client).to receive(:new).and_return(mock_openai_client)
-      allow(mock_openai_client).to receive(:chat).and_return({ choices: [{ message: { content: '{ "result": "Hey" }' } }] }.with_indifferent_access)
+    let(:service) { described_class.new(assistant, config) }
 
-      allow(Captain::Agent).to receive(:new).and_return(mock_captain_agent)
-      allow(mock_captain_agent).to receive(:execute).and_return(true)
-      allow(mock_captain_agent).to receive(:register_tool).and_return(true)
+    it 'adds user input to messages when present' do
+      expect do
+        service.generate_response('Hello')
+      end.to(change { service.messages.count }.by(1))
 
-      allow(Captain::Tool).to receive(:new).and_return(mock_captain_tool)
-      allow(mock_captain_tool).to receive(:register_method).and_return(true)
-
-      allow(account).to receive(:increment_response_usage).and_return(true)
+      last_message = service.messages.last
+      expect(last_message[:role]).to eq('user')
+      expect(last_message[:content]).to eq('Hello')
     end
 
-    it 'increments usage' do
-      described_class.new(assistant, { previous_messages: ['Hello'], conversation_history: 'Hi' }).generate_response('Hey')
-      expect(account).to have_received(:increment_response_usage).once
+    it 'does not add user input to messages when blank' do
+      expect do
+        service.generate_response('')
+      end.not_to(change { service.messages.count })
     end
 
-    it 'includes language in system message' do
-      service = described_class.new(assistant, {
-                                      previous_messages: [],
-                                      conversation_history: '',
-                                      language: 'spanish'
-                                    })
+    it 'returns the response from request_chat_completion' do
+      expect(service.generate_response('Hello')).to eq({ 'content' => 'Hey' })
+    end
 
-      allow(Captain::Llm::SystemPromptsService).to receive(:copilot_response_generator)
-        .with(assistant.config['product_name'], 'spanish')
-        .and_return('Spanish system prompt')
+    context 'when response contains tool calls' do
+      before do
+        allow(mock_openai_client).to receive(:chat).and_return(
+          {
+            choices: [{ message: { 'tool_calls' => tool_calls } }]
+          }.with_indifferent_access,
+          {
+            choices: [{ message: { content: '{ "content": "Tool response processed" }' } }]
+          }.with_indifferent_access
+        )
+      end
 
-      system_message = service.send(:system_message)
-      expect(system_message[:content]).to eq('Spanish system prompt')
+      context 'when tool call is valid' do
+        let(:tool_calls) do
+          [{
+            'id' => 'call_123',
+            'function' => {
+              'name' => 'get_conversation',
+              'arguments' => "{ \"conversation_id\": #{conversation.display_id} }"
+            }
+          }]
+        end
+
+        it 'processes tool calls and appends them to messages' do
+          result = service.generate_response("Find conversation #{conversation.id}")
+
+          expect(result).to eq({ 'content' => 'Tool response processed' })
+          expect(service.messages).to include(
+            { role: 'assistant', tool_calls: tool_calls }
+          )
+          expect(service.messages).to include(
+            {
+              role: 'tool', tool_call_id: 'call_123', content: conversation.to_llm_text
+            }
+          )
+
+          expect(result).to eq({ 'content' => 'Tool response processed' })
+        end
+      end
+
+      context 'when tool call is invalid' do
+        let(:tool_calls) do
+          [{
+            'id' => 'call_123',
+            'function' => {
+              'name' => 'get_settings',
+              'arguments' => '{}'
+            }
+          }]
+        end
+
+        it 'handles invalid tool calls' do
+          result = service.generate_response('Find settings')
+
+          expect(result).to eq({ 'content' => 'Tool response processed' })
+          expect(service.messages).to include(
+            {
+              role: 'assistant', tool_calls: tool_calls
+            }
+          )
+          expect(service.messages).to include(
+            {
+              role: 'tool',
+              tool_call_id: 'call_123',
+              content: 'Tool not available'
+            }
+          )
+        end
+      end
     end
   end
 
-  describe '#execute' do
-    before do
-      allow(OpenAI::Client).to receive(:new).and_return(mock_openai_client)
-      allow(mock_openai_client).to receive(:chat).and_return({ choices: [{ message: { content: '{ "result": "Hey" }' } }] }.with_indifferent_access)
-
-      allow(Captain::Agent).to receive(:new).and_return(mock_captain_agent)
-      allow(mock_captain_agent).to receive(:execute).and_return(true)
-      allow(mock_captain_agent).to receive(:register_tool).and_return(true)
-
-      allow(Captain::Tool).to receive(:new).and_return(mock_captain_tool)
-      allow(mock_captain_tool).to receive(:register_method).and_return(true)
-
-      allow(account).to receive(:increment_response_usage).and_return(true)
+  describe '#setup_user' do
+    it 'sets user when user_id is present in config' do
+      service = described_class.new(assistant, { user_id: user.id })
+      expect(service.user).to eq(user)
     end
 
-    it 'increments usage' do
-      described_class.new(assistant, { previous_messages: ['Hello'], conversation_history: 'Hi' }).generate_response('Hey')
-      expect(account).to have_received(:increment_response_usage).once
+    it 'does not set user when user_id is not present in config' do
+      service = described_class.new(assistant, {})
+      expect(service.user).to be_nil
+    end
+  end
+
+  describe '#setup_message_history' do
+    context 'when copilot_thread_id is present' do
+      it 'finds the copilot thread and sets previous history from it' do
+        service = described_class.new(assistant, { copilot_thread_id: copilot_thread.id })
+
+        expect(service.copilot_thread).to eq(copilot_thread)
+        expect(service.previous_history).to eq previous_history
+      end
+    end
+
+    context 'when copilot_thread_id is not present' do
+      it 'uses previous_history from config if present' do
+        custom_history = [{ role: 'user', content: 'Custom message' }]
+        service = described_class.new(assistant, { previous_history: custom_history })
+
+        expect(service.copilot_thread).to be_nil
+        expect(service.previous_history).to eq(custom_history)
+      end
+
+      it 'uses empty array if previous_history is not present in config' do
+        service = described_class.new(assistant, {})
+
+        expect(service.copilot_thread).to be_nil
+        expect(service.previous_history).to eq([])
+      end
+    end
+  end
+
+  describe '#build_messages' do
+    it 'includes system message and account context' do
+      service = described_class.new(assistant, {})
+      messages = service.messages
+
+      expect(messages.first[:role]).to eq('system')
+      expect(messages.second[:role]).to eq('system')
+      expect(messages.second[:content]).to include(account.id.to_s)
+    end
+
+    it 'includes previous history when present' do
+      custom_history = [{ role: 'user', content: 'Custom message' }]
+      service = described_class.new(assistant, { previous_history: custom_history })
+      messages = service.messages
+
+      expect(messages.count).to be >= 3
+      expect(messages.any? { |m| m[:content] == 'Custom message' }).to be true
+    end
+
+    it 'includes current viewing history when conversation_id is present' do
+      service = described_class.new(assistant, { conversation_id: conversation.display_id })
+      messages = service.messages
+
+      viewing_history = messages.find { |m| m[:content].include?('You are currently viewing the conversation') }
+      expect(viewing_history).not_to be_nil
+      expect(viewing_history[:content]).to include(conversation.display_id.to_s)
+      expect(viewing_history[:content]).to include(contact.id.to_s)
+    end
+  end
+
+  describe '#persist_message' do
+    context 'when copilot_thread is present' do
+      it 'creates a copilot message' do
+        allow(mock_openai_client).to receive(:chat).and_return({
+          choices: [{ message: { content: '{ "content": "Hey" }' } }]
+        }.with_indifferent_access)
+
+        expect do
+          described_class.new(assistant, { copilot_thread_id: copilot_thread.id }).generate_response('Hello')
+        end.to change(CopilotMessage, :count).by(1)
+
+        last_message = CopilotMessage.last
+        expect(last_message.message_type).to eq('assistant')
+        expect(last_message.message['content']).to eq('Hey')
+      end
+    end
+
+    context 'when copilot_thread is not present' do
+      it 'does not create a copilot message' do
+        allow(mock_openai_client).to receive(:chat).and_return({
+          choices: [{ message: { content: '{ "content": "Hey" }' } }]
+        }.with_indifferent_access)
+
+        expect do
+          described_class.new(assistant, {}).generate_response('Hello')
+        end.not_to(change(CopilotMessage, :count))
+      end
     end
   end
 end
diff --git a/spec/enterprise/services/captain/tools/copilot/search_articles_service_spec.rb b/spec/enterprise/services/captain/tools/copilot/search_articles_service_spec.rb
index e4504d7bd..eb11e0d69 100644
--- a/spec/enterprise/services/captain/tools/copilot/search_articles_service_spec.rb
+++ b/spec/enterprise/services/captain/tools/copilot/search_articles_service_spec.rb
@@ -102,10 +102,6 @@ RSpec.describe Captain::Tools::Copilot::SearchArticlesService do
     end
 
     context 'when no articles are found' do
-      before do
-        allow(Article).to receive(:where).and_return(Article.none)
-      end
-
       it 'returns no articles found message' do
         expect(service.execute({ 'query' => 'test' })).to eq('No articles found')
       end
@@ -113,13 +109,8 @@ RSpec.describe Captain::Tools::Copilot::SearchArticlesService do
 
     context 'when articles are found' do
       let(:portal) { create(:portal, account: account) }
-      let(:article1) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 1', content: 'Content 1') }
-      let(:article2) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 2', content: 'Content 2') }
-
-      before do
-        article1
-        article2
-      end
+      let!(:article1) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 1', content: 'Content 1') }
+      let!(:article2) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 2', content: 'Content 2') }
 
       it 'returns formatted articles with count' do
         result = service.execute({ 'query' => 'Test' })
@@ -130,11 +121,7 @@ RSpec.describe Captain::Tools::Copilot::SearchArticlesService do
 
       context 'when filtered by category' do
         let(:category) { create(:category, slug: 'test-category', portal: portal, account: account) }
-        let(:article3) { create(:article, account: account, portal: portal, author: user, category: category, title: 'Test Article 3') }
-
-        before do
-          article3
-        end
+        let!(:article3) { create(:article, account: account, portal: portal, author: user, category: category, title: 'Test Article 3') }
 
         it 'returns only articles from the specified category' do
           result = service.execute({ 'query' => 'Test', 'category_id' => category.id })
@@ -146,15 +133,8 @@ RSpec.describe Captain::Tools::Copilot::SearchArticlesService do
       end
 
       context 'when filtered by status' do
-        let(:article3) do
-          create(:article, account: account, portal: portal, author: user, title: 'Test Article 3', status: 'published')
-        end
-        let(:article4) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 4', status: 'draft') }
-
-        before do
-          article3
-          article4
-        end
+        let!(:article3) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 3', status: 'published') }
+        let!(:article4) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 4', status: 'draft') }
 
         it 'returns only articles with the specified status' do
           result = service.execute({ 'query' => 'Test', 'status' => 'published' })
diff --git a/spec/enterprise/services/captain/tools/copilot/search_linear_issues_service_spec.rb b/spec/enterprise/services/captain/tools/copilot/search_linear_issues_service_spec.rb
index f4a5225b1..f987b7a6a 100644
--- a/spec/enterprise/services/captain/tools/copilot/search_linear_issues_service_spec.rb
+++ b/spec/enterprise/services/captain/tools/copilot/search_linear_issues_service_spec.rb
@@ -3,7 +3,8 @@ require 'rails_helper'
 RSpec.describe Captain::Tools::Copilot::SearchLinearIssuesService do
   let(:account) { create(:account) }
   let(:assistant) { create(:captain_assistant, account: account) }
-  let(:service) { described_class.new(assistant) }
+  let(:user) { create(:user, account: account) }
+  let(:service) { described_class.new(assistant, user: user) }
 
   describe '#name' do
     it 'returns the correct service name' do
@@ -40,14 +41,34 @@ RSpec.describe Captain::Tools::Copilot::SearchLinearIssuesService do
         create(:integrations_hook, :linear, account: account)
       end
 
-      it 'returns true' do
-        expect(service.active?).to be true
+      context 'when user is present' do
+        it 'returns true' do
+          expect(service.active?).to be true
+        end
+      end
+
+      context 'when user is not present' do
+        let(:service) { described_class.new(assistant) }
+
+        it 'returns false' do
+          expect(service.active?).to be false
+        end
       end
     end
 
     context 'when Linear integration is not enabled' do
-      it 'returns false' do
-        expect(service.active?).to be false
+      context 'when user is present' do
+        it 'returns false' do
+          expect(service.active?).to be false
+        end
+      end
+
+      context 'when user is not present' do
+        let(:service) { described_class.new(assistant) }
+
+        it 'returns false' do
+          expect(service.active?).to be false
+        end
       end
     end
   end
diff --git a/spec/enterprise/services/enterprise/clearbit_lookup_service_spec.rb b/spec/enterprise/services/enterprise/clearbit_lookup_service_spec.rb
index 725aa6523..d746b9a83 100644
--- a/spec/enterprise/services/enterprise/clearbit_lookup_service_spec.rb
+++ b/spec/enterprise/services/enterprise/clearbit_lookup_service_spec.rb
@@ -49,6 +49,10 @@ RSpec.describe Enterprise::ClearbitLookupService do
     end
 
     context 'when Clearbit is not enabled' do
+      before do
+        GlobalConfig.clear_cache
+      end
+
       it 'returns nil without making an API call' do
         with_modified_env CLEARBIT_API_KEY: nil do
           expect(Net::HTTP).not_to receive(:start)
diff --git a/spec/factories/articles.rb b/spec/factories/articles.rb
index e53549090..b86e422a9 100644
--- a/spec/factories/articles.rb
+++ b/spec/factories/articles.rb
@@ -1,13 +1,14 @@
 FactoryBot.define do
   factory :article, class: 'Article' do
-    account_id { 1 }
-    category_id { 1 }
+    account
+    category { nil }
+    portal
     locale { 'en' }
-    author_id { 1 }
+    association :author, factory: :user
     title { "#{Faker::Movie.title} #{SecureRandom.hex}" }
     content { 'MyText' }
     description { 'MyDescrption' }
-    status { 1 }
+    status { :published }
     views { 0 }
   end
 end
diff --git a/spec/factories/captain/copilot_message.rb b/spec/factories/captain/copilot_message.rb
index 78f9f202e..5d24d0ebf 100644
--- a/spec/factories/captain/copilot_message.rb
+++ b/spec/factories/captain/copilot_message.rb
@@ -1,9 +1,8 @@
 FactoryBot.define do
   factory :captain_copilot_message, class: 'CopilotMessage' do
     account
-    user
     copilot_thread { association :captain_copilot_thread }
     message { { content: 'This is a test message' } }
-    message_type { 'user' }
+    message_type { 0 }
   end
 end
diff --git a/spec/factories/captain/copilot_thread.rb b/spec/factories/captain/copilot_thread.rb
index fee78a7e7..2c7a4170c 100644
--- a/spec/factories/captain/copilot_thread.rb
+++ b/spec/factories/captain/copilot_thread.rb
@@ -3,6 +3,6 @@ FactoryBot.define do
     account
     user
     title { Faker::Lorem.sentence }
-    uuid { SecureRandom.uuid }
+    assistant { create(:captain_assistant, account: account) }
   end
 end
diff --git a/spec/factories/categories.rb b/spec/factories/categories.rb
index f7becf8fc..f9685b8b0 100644
--- a/spec/factories/categories.rb
+++ b/spec/factories/categories.rb
@@ -1,9 +1,10 @@
 FactoryBot.define do
   factory :category, class: 'Category' do
-    portal { portal }
+    portal
     name { 'MyString' }
     description { 'MyText' }
     position { 1 }
+    slug { name.parameterize }
 
     after(:build) do |category|
       category.account ||= category.portal.account
diff --git a/spec/jobs/internal/delete_accounts_job_spec.rb b/spec/jobs/internal/delete_accounts_job_spec.rb
new file mode 100644
index 000000000..514ecf6ab
--- /dev/null
+++ b/spec/jobs/internal/delete_accounts_job_spec.rb
@@ -0,0 +1,44 @@
+require 'rails_helper'
+
+RSpec.describe Internal::DeleteAccountsJob do
+  subject(:job) { described_class.perform_later }
+
+  let!(:account_marked_for_deletion) { create(:account) }
+  let!(:future_deletion_account) { create(:account) }
+  let!(:active_account) { create(:account) }
+  let(:account_deletion_service) { instance_double(AccountDeletionService, perform: true) }
+
+  before do
+    account_marked_for_deletion.update!(
+      custom_attributes: {
+        'marked_for_deletion_at' => 1.day.ago.iso8601,
+        'marked_for_deletion_reason' => 'user_requested'
+      }
+    )
+
+    future_deletion_account.update!(
+      custom_attributes: {
+        'marked_for_deletion_at' => 3.days.from_now.iso8601,
+        'marked_for_deletion_reason' => 'user_requested'
+      }
+    )
+
+    allow(AccountDeletionService).to receive(:new).and_return(account_deletion_service)
+  end
+
+  it 'enqueues the job' do
+    expect { job }.to have_enqueued_job(described_class)
+      .on_queue('scheduled_jobs')
+  end
+
+  describe '#perform' do
+    it 'calls AccountDeletionService for accounts past deletion date' do
+      described_class.new.perform
+
+      expect(AccountDeletionService).to have_received(:new).with(account: account_marked_for_deletion)
+      expect(AccountDeletionService).not_to have_received(:new).with(account: future_deletion_account)
+      expect(AccountDeletionService).not_to have_received(:new).with(account: active_account)
+      expect(account_deletion_service).to have_received(:perform)
+    end
+  end
+end
diff --git a/spec/lib/custom_markdown_renderer_spec.rb b/spec/lib/custom_markdown_renderer_spec.rb
index 550e7b637..939965e91 100644
--- a/spec/lib/custom_markdown_renderer_spec.rb
+++ b/spec/lib/custom_markdown_renderer_spec.rb
@@ -143,6 +143,17 @@ describe CustomMarkdownRenderer do
       end
     end
 
+    context 'when link is a wistia URL' do
+      let(:wistia_url) { 'https://chatwoot.wistia.com/medias/kjwjeq6f9i' }
+
+      it 'renders a custom element with Wistia embed code' do
+        output = render_markdown_link(wistia_url)
+        expect(output).to include('<script src="https://fast.wistia.com/player.js" async></script>')
+        expect(output).to include('<wistia-player')
+        expect(output).to include('media-id="kjwjeq6f9i"')
+      end
+    end
+
     context 'when multiple links including Arcade are present' do
       it 'renders Arcade embed along with other content types' do
         markdown = "\n[arcade](https://app.arcade.software/share/ARCADE_ID)\n\n[youtube](https://www.youtube.com/watch?v=VIDEO_ID)\n"
diff --git a/spec/mailers/administrator_notifications/account_compliance_mailer_spec.rb b/spec/mailers/administrator_notifications/account_compliance_mailer_spec.rb
new file mode 100644
index 000000000..c7a93337b
--- /dev/null
+++ b/spec/mailers/administrator_notifications/account_compliance_mailer_spec.rb
@@ -0,0 +1,34 @@
+require 'rails_helper'
+
+RSpec.describe AdministratorNotifications::AccountComplianceMailer do
+  let(:account) do
+    create(:account, custom_attributes: { 'marked_for_deletion_at' => 1.day.ago.iso8601, 'marked_for_deletion_reason' => 'user_requested' })
+  end
+  let(:soft_deleted_users) do
+    [
+      { id: 1, original_email: 'user1@example.com' },
+      { id: 2, original_email: 'user2@example.com' }
+    ]
+  end
+
+  describe 'account_deleted' do
+    it 'has the right subject format' do
+      subject = described_class.new.send(:subject_for, account)
+      expect(subject).to eq("Account Deletion Notice for #{account.id} - #{account.name}")
+    end
+
+    it 'includes soft deleted users in meta when provided' do
+      mailer_instance = described_class.new
+      allow(mailer_instance).to receive(:params).and_return(
+        { soft_deleted_users: soft_deleted_users }
+      )
+
+      meta = mailer_instance.send(:build_meta, account)
+
+      expect(meta['deleted_user_count']).to eq(2)
+      expect(meta['soft_deleted_users'].size).to eq(2)
+      expect(meta['soft_deleted_users'].first['user_id']).to eq('1')
+      expect(meta['soft_deleted_users'].first['user_email']).to eq('user1@example.com')
+    end
+  end
+end
diff --git a/spec/services/account_deletion_service_spec.rb b/spec/services/account_deletion_service_spec.rb
new file mode 100644
index 000000000..6b263c5b3
--- /dev/null
+++ b/spec/services/account_deletion_service_spec.rb
@@ -0,0 +1,63 @@
+require 'rails_helper'
+
+RSpec.describe AccountDeletionService do
+  let(:account) { create(:account) }
+  let(:mailer) { instance_double(ActionMailer::MessageDelivery, deliver_later: nil) }
+
+  describe '#perform' do
+    before do
+      allow(DeleteObjectJob).to receive(:perform_later)
+      allow(AdministratorNotifications::AccountComplianceMailer).to receive(:with).and_return(
+        instance_double(AdministratorNotifications::AccountComplianceMailer, account_deleted: mailer)
+      )
+    end
+
+    it 'enqueues DeleteObjectJob with the account' do
+      described_class.new(account: account).perform
+
+      expect(DeleteObjectJob).to have_received(:perform_later).with(account)
+    end
+
+    it 'sends a compliance notification email' do
+      described_class.new(account: account).perform
+
+      expect(AdministratorNotifications::AccountComplianceMailer).to have_received(:with) do |args|
+        expect(args[:account]).to eq(account)
+        expect(args).to include(:soft_deleted_users)
+      end
+      expect(mailer).to have_received(:deliver_later)
+    end
+
+    context 'when handling users' do
+      let(:user_with_one_account) { create(:user) }
+      let(:user_with_multiple_accounts) { create(:user) }
+      let(:second_account) { create(:account) }
+
+      before do
+        create(:account_user, user: user_with_one_account, account: account)
+        create(:account_user, user: user_with_multiple_accounts, account: account)
+        create(:account_user, user: user_with_multiple_accounts, account: second_account)
+      end
+
+      it 'soft deletes users who only belong to the deleted account' do
+        original_email = user_with_one_account.email
+
+        described_class.new(account: account).perform
+
+        # Reload the user to get the updated email
+        user_with_one_account.reload
+        expect(user_with_one_account.email).to eq("#{original_email}-deleted.com")
+      end
+
+      it 'does not modify emails for users belonging to multiple accounts' do
+        original_email = user_with_multiple_accounts.email
+
+        described_class.new(account: account).perform
+
+        # Reload the user to get the updated email
+        user_with_multiple_accounts.reload
+        expect(user_with_multiple_accounts.email).to eq(original_email)
+      end
+    end
+  end
+end
diff --git a/spec/services/conversations/message_window_service_spec.rb b/spec/services/conversations/message_window_service_spec.rb
index 34c5ebbad..32542e87e 100644
--- a/spec/services/conversations/message_window_service_spec.rb
+++ b/spec/services/conversations/message_window_service_spec.rb
@@ -56,6 +56,7 @@ RSpec.describe Conversations::MessageWindowService do
   describe 'on Facebook channels' do
     before do
       stub_request(:post, /graph.facebook.com/)
+      GlobalConfig.clear_cache
     end
 
     let!(:facebook_channel) { create(:channel_facebook_page) }
diff --git a/spec/services/crm/leadsquared/mappers/contact_mapper_spec.rb b/spec/services/crm/leadsquared/mappers/contact_mapper_spec.rb
index 4e7c06fdb..b6bf51f93 100644
--- a/spec/services/crm/leadsquared/mappers/contact_mapper_spec.rb
+++ b/spec/services/crm/leadsquared/mappers/contact_mapper_spec.rb
@@ -16,6 +16,7 @@ RSpec.describe Crm::Leadsquared::Mappers::ContactMapper do
           name: 'John',
           last_name: 'Doe',
           email: 'john@example.com',
+          # the phone number is intentionally wrong
           phone_number: '+1234567890'
         )
 
@@ -29,6 +30,19 @@ RSpec.describe Crm::Leadsquared::Mappers::ContactMapper do
           'Source' => 'Test Brand'
         )
       end
+
+      it 'represents the phone number correctly' do
+        contact.update!(
+          name: 'John',
+          last_name: 'Doe',
+          email: 'john@example.com',
+          phone_number: '+917507684392'
+        )
+
+        mapped_data = described_class.map(contact)
+
+        expect(mapped_data).to include('Mobile' => '+91-7507684392')
+      end
     end
   end
 end
diff --git a/spec/services/message_templates/hook_execution_service_spec.rb b/spec/services/message_templates/hook_execution_service_spec.rb
index 9d9d82922..24e40ea8d 100644
--- a/spec/services/message_templates/hook_execution_service_spec.rb
+++ b/spec/services/message_templates/hook_execution_service_spec.rb
@@ -194,23 +194,44 @@ describe MessageTemplates::HookExecutionService do
       expect(out_of_office_service).to have_received(:perform)
     end
 
-    it 'does not call ::MessageTemplates::Template::OutOfOffice when there are recent outgoing messages' do
-      contact = create(:contact)
-      conversation = create(:conversation, contact: contact)
+    context 'with recent outgoing messages' do
+      it 'does not call ::MessageTemplates::Template::OutOfOffice when there are recent outgoing messages' do
+        contact = create(:contact)
+        conversation = create(:conversation, contact: contact)
 
-      conversation.inbox.update(working_hours_enabled: true, out_of_office_message: 'We are out of office')
-      conversation.inbox.working_hours.today.update!(closed_all_day: true)
+        conversation.inbox.update(working_hours_enabled: true, out_of_office_message: 'We are out of office')
+        conversation.inbox.working_hours.today.update!(closed_all_day: true)
 
-      create(:message, conversation: conversation, message_type: :outgoing, created_at: 2.minutes.ago)
+        create(:message, conversation: conversation, message_type: :outgoing, created_at: 2.minutes.ago)
 
-      out_of_office_service = double
-      allow(MessageTemplates::Template::OutOfOffice).to receive(:new).and_return(out_of_office_service)
-      allow(out_of_office_service).to receive(:perform).and_return(true)
+        out_of_office_service = double
+        allow(MessageTemplates::Template::OutOfOffice).to receive(:new).and_return(out_of_office_service)
+        allow(out_of_office_service).to receive(:perform).and_return(true)
 
-      create(:message, conversation: conversation)
+        create(:message, conversation: conversation)
 
-      expect(MessageTemplates::Template::OutOfOffice).not_to have_received(:new)
-      expect(out_of_office_service).not_to have_received(:perform)
+        expect(MessageTemplates::Template::OutOfOffice).not_to have_received(:new)
+        expect(out_of_office_service).not_to have_received(:perform)
+      end
+
+      it 'ignores private note and calls ::MessageTemplates::Template::OutOfOffice' do
+        contact = create(:contact)
+        conversation = create(:conversation, contact: contact)
+
+        conversation.inbox.update(working_hours_enabled: true, out_of_office_message: 'We are out of office')
+        conversation.inbox.working_hours.today.update!(closed_all_day: true)
+
+        create(:message, conversation: conversation, private: true, message_type: :outgoing, created_at: 2.minutes.ago)
+
+        out_of_office_service = double
+        allow(MessageTemplates::Template::OutOfOffice).to receive(:new).and_return(out_of_office_service)
+        allow(out_of_office_service).to receive(:perform).and_return(true)
+
+        create(:message, conversation: conversation)
+
+        expect(MessageTemplates::Template::OutOfOffice).to have_received(:new).with(conversation: conversation)
+        expect(out_of_office_service).to have_received(:perform)
+      end
     end
 
     it 'will not calls ::MessageTemplates::Template::OutOfOffice when outgoing message' do
diff --git a/swagger/definitions/error/bad_request.yml b/swagger/definitions/error/bad_request.yml
index b6facb361..f103edcb5 100644
--- a/swagger/definitions/error/bad_request.yml
+++ b/swagger/definitions/error/bad_request.yml
@@ -6,4 +6,4 @@ properties:
   errors:
     type: array
     items:
-      $ref: '#/definitions/request_error'
+      $ref: '#/components/schemas/request_error'
diff --git a/swagger/definitions/index.yml b/swagger/definitions/index.yml
index d11ec7988..57e10e2dd 100644
--- a/swagger/definitions/index.yml
+++ b/swagger/definitions/index.yml
@@ -1,13 +1,11 @@
-##  ---------- ERRORS ------------- ##
+## ---------- ERRORS -------------- ##
 ## -------------------------------- ##
 bad_request_error:
   $ref: ./error/bad_request.yml
 request_error:
   $ref: ./error/request.yml
 
-
-
-##  ---------- RESOURCE ------------- ##
+## ---------- RESOURCE ------------ ##
 ## -------------------------------- ##
 
 generic_id:
@@ -18,12 +16,20 @@ custom_attribute:
   $ref: ./resource/custom_attribute.yml
 automation_rule:
   $ref: ./resource/automation_rule.yml
+automation_rule_item:
+  $ref: ./resource/automation_rule_item.yml
 portal:
   $ref: ./resource/portal.yml
-category:
-  $ref: ./resource/category.yml
-article:
-  $ref: ./resource/article.yml
+portal_single:
+  $ref: ./resource/portal_single.yml
+portal_config:
+  $ref: ./resource/portal_config.yml
+portal_logo:
+  $ref: ./resource/portal_logo.yml
+portal_meta:
+  $ref: ./resource/portal_meta.yml
+portal_item:
+  $ref: ./resource/portal_item.yml
 category:
   $ref: ./resource/category.yml
 article:
@@ -40,6 +46,8 @@ agent:
   $ref: ./resource/agent.yml
 inbox:
   $ref: ./resource/inbox.yml
+inbox_contact:
+  $ref: ./resource/inbox_contact.yml
 agent_bot:
   $ref: ./resource/agent_bot.yml
 contact_inboxes:
@@ -52,6 +60,8 @@ webhook:
   $ref: ./resource/webhook.yml
 account:
   $ref: ./resource/account.yml
+account_user:
+  $ref: ./resource/account_user.yml
 platform_account:
   $ref: ./resource/platform_account.yml
 team:
@@ -71,13 +81,18 @@ public_message:
 public_inbox:
   $ref: ./resource/public/inbox.yml
 
-
-##  ---------- REQUEST------------- ##
+## ---------- REQUEST ------------- ##
 ## -------------------------------- ##
 
 account_create_update_payload:
   $ref: ./request/account/create_update_payload.yml
 
+account_user_create_update_payload:
+  $ref: ./request/account_user/create_update_payload.yml
+
+platform_agent_bot_create_update_payload:
+  $ref: ./request/platform/agent_bot/create_update_payload.yml
+
 agent_bot_create_update_payload:
   $ref: ./request/agent_bot/create_update_payload.yml
 
@@ -89,21 +104,36 @@ canned_response_create_update_payload:
 
 custom_attribute_create_update_payload:
   $ref: ./request/custom_attribute/create_update_payload.yml
-## contact
-contact_create:
-  $ref: ./request/contact/create.yml
-contact_update:
-  $ref: ./request/contact/update.yml
 
-## conversation
-conversation_message_create:
-  $ref: ./request/conversation/create_message.yml
+## Agent
+agent_create_payload:
+  $ref: ./request/agent/create_payload.yml
+agent_update_payload:
+  $ref: ./request/agent/update_payload.yml
 
-# Team request Payload
+## Contact
+contact_create_payload:
+  $ref: ./request/contact/create_payload.yml
+contact_update_payload:
+  $ref: ./request/contact/update_payload.yml
+
+## Conversation
+conversation_create_payload:
+  $ref: ./request/conversation/create_payload.yml
+conversation_message_create_payload:
+  $ref: ./request/conversation/create_message_payload.yml
+
+# Inbox
+inbox_create_payload:
+  $ref: ./request/inbox/create_payload.yml
+inbox_update_payload:
+  $ref: ./request/inbox/update_payload.yml
+
+# Team
 team_create_update_payload:
   $ref: ./request/team/create_update_payload.yml
 
-# Custom Filter request Payload
+# Custom Filter
 custom_filter_create_update_payload:
   $ref: ./request/custom_filter/create_update_payload.yml
 
@@ -128,7 +158,6 @@ category_create_update_payload:
 article_create_update_payload:
   $ref: ./request/portal/article_create_update_payload.yml
 
-
 ## public requests
 public_contact_create_update_payload:
   $ref: ./request/public/contact/create_update_payload.yml
@@ -141,37 +170,36 @@ public_message_update_payload:
 public_conversation_create_payload:
   $ref: ./request/public/conversation/create_payload.yml
 
-##  ---------- RESPONSE ------------- ##
+## ---------- RESPONSE ------------ ##
 ## -------------------------------- ##
 
-## contact
+## Contact
 extended_contact:
   allOf:
-    - $ref: '#/definitions/contact'
+    - $ref: '#/components/schemas/contact'
     - $ref: ./resource/extension/contact/show.yml
 contact_base:
   allOf:
-    - $ref: '#/definitions/generic_id'
-    - $ref: '#/definitions/contact'
+    - $ref: '#/components/schemas/generic_id'
+    - $ref: '#/components/schemas/contact'
 contact_list:
   type: array
   description: 'array of contacts'
   items:
     allOf:
-      - $ref: '#/definitions/generic_id'
-      - $ref: '#/definitions/contact'
+      - $ref: '#/components/schemas/contact'
 contact_conversations:
   type: array
   description: 'array of conversations'
   items:
     allOf:
-      - $ref: '#/definitions/conversation'
+      - $ref: '#/components/schemas/conversation'
       - $ref: ./resource/extension/contact/conversation.yml
       - $ref: ./resource/extension/conversation/with_display_id.yml
 contact_labels:
   $ref: ./resource/extension/contact/labels.yml
 
-## conversation
+## Conversation
 conversation_list:
   $ref: ./resource/extension/conversation/list.yml
 conversation_show:
@@ -181,9 +209,33 @@ conversation_status_toggle:
 conversation_labels:
   $ref: ./resource/extension/conversation/labels.yml
 
-
-## report
+## Report
 account_summary:
   $ref: './resource/reports/summary.yml'
 agent_conversation_metrics:
   $ref: './resource/reports/conversation/agent.yml'
+
+contact_detail:
+  $ref: ./resource/contact_detail.yml
+message_detailed:
+  $ref: ./resource/message_detailed.yml
+conversation_meta:
+  $ref: ./resource/conversation_meta.yml
+conversation_messages:
+  $ref: ./resource/conversation_messages.yml
+contact_meta:
+  $ref: ./resource/contact_meta.yml
+contact_inbox:
+  $ref: ./resource/contact_inbox.yml
+contact_list_item:
+  $ref: ./resource/contact_list_item.yml
+contacts_list_response:
+  $ref: ./resource/contacts_list_response.yml
+contact_show_response:
+  $ref: ./resource/contact_show_response.yml
+contact_conversation_message:
+  $ref: ./resource/contact_conversation_message.yml
+contact_conversations_response:
+  $ref: ./resource/contact_conversations_response.yml
+contactable_inboxes_response:
+  $ref: ./resource/contactable_inboxes_response.yml
diff --git a/swagger/definitions/request/account/create_update_payload.yml b/swagger/definitions/request/account/create_update_payload.yml
index 63c0eed13..b11b82373 100644
--- a/swagger/definitions/request/account/create_update_payload.yml
+++ b/swagger/definitions/request/account/create_update_payload.yml
@@ -3,3 +3,29 @@ properties:
   name:
     type: string
     description: Name of the account
+    example: 'My Account'
+  locale:
+    type: string
+    description: The locale of the account
+    example: 'en'
+  domain:
+    type: string
+    description: The domain of the account
+    example: 'example.com'
+  support_email:
+    type: string
+    description: The support email of the account
+    example: 'support@example.com'
+  status:
+    type: string
+    enum: ['active', 'suspended']
+    description: The status of the account
+    example: 'active'
+  limits:
+    type: object
+    description: The limits of the account
+    example: {}
+  custom_attributes:
+    type: object
+    description: The custom attributes of the account
+    example: {}
diff --git a/swagger/definitions/request/account_user/create_update_payload.yml b/swagger/definitions/request/account_user/create_update_payload.yml
new file mode 100644
index 000000000..d2982c4cf
--- /dev/null
+++ b/swagger/definitions/request/account_user/create_update_payload.yml
@@ -0,0 +1,13 @@
+type: object
+required:
+  - user_id
+  - role
+properties:
+  user_id:
+    type: integer
+    description: The ID of the user
+    example: 1
+  role:
+    type: string
+    description: whether user is an administrator or agent
+    example: administrator
diff --git a/swagger/definitions/request/agent/create_payload.yml b/swagger/definitions/request/agent/create_payload.yml
new file mode 100644
index 000000000..1daeae83a
--- /dev/null
+++ b/swagger/definitions/request/agent/create_payload.yml
@@ -0,0 +1,28 @@
+type: object
+required:
+  - name
+  - email
+  - role
+properties:
+  name:
+    type: string
+    description: Full Name of the agent
+    example: 'John Doe'
+  email:
+    type: string
+    description: Email of the Agent
+    example: 'john.doe@acme.inc'
+  role:
+    type: string
+    enum: ['agent', 'administrator']
+    description: Whether its administrator or agent
+    example: 'agent'
+  availability_status:
+    type: string
+    enum: ['available', 'busy', 'offline']
+    description: The availability setting of the agent.
+    example: 'available'
+  auto_offline:
+    type: boolean
+    description: Whether the availability status of agent is configured to go offline automatically when away.
+    example: true
diff --git a/swagger/definitions/request/agent/update_payload.yml b/swagger/definitions/request/agent/update_payload.yml
new file mode 100644
index 000000000..fc8d1457d
--- /dev/null
+++ b/swagger/definitions/request/agent/update_payload.yml
@@ -0,0 +1,18 @@
+type: object
+required:
+  - role
+properties:
+  role:
+    type: string
+    enum: ['agent', 'administrator']
+    description: Whether its administrator or agent
+    example: 'agent'
+  availability_status:
+    type: string
+    enum: ['available', 'busy', 'offline']
+    description: The availability status of the agent.
+    example: 'available'
+  auto_offline:
+    type: boolean
+    description: Whether the availability status of agent is configured to go offline automatically when away.
+    example: true
diff --git a/swagger/definitions/request/agent_bot/create_update_payload.yml b/swagger/definitions/request/agent_bot/create_update_payload.yml
index 4dc74bea3..4a95b42bf 100644
--- a/swagger/definitions/request/agent_bot/create_update_payload.yml
+++ b/swagger/definitions/request/agent_bot/create_update_payload.yml
@@ -3,9 +3,28 @@ properties:
   name:
     type: string
     description: The name of the agent bot
+    example: 'My Agent Bot'
   description:
     type: string
-    description: The description about the agent bot
+    description: The description of the agent bot
+    example: 'This is a sample agent bot'
   outgoing_url:
     type: string
     description: The webhook URL for the bot
+    example: 'https://example.com/webhook'
+  avatar:
+    type: string
+    format: binary
+    description: Send the form data with the avatar image binary or use the avatar_url
+  avatar_url:
+    type: string
+    description: The url to a jpeg, png file for the agent bot avatar
+    example: https://example.com/avatar.png
+  bot_type:
+    type: integer
+    description: The type of the bot (0 for webhook)
+    example: 0
+  bot_config:
+    type: object
+    description: The configuration for the bot
+    example: {}
diff --git a/swagger/definitions/request/automation_rule/create_update_payload.yml b/swagger/definitions/request/automation_rule/create_update_payload.yml
index 20d362e48..091fa2aaa 100644
--- a/swagger/definitions/request/automation_rule/create_update_payload.yml
+++ b/swagger/definitions/request/automation_rule/create_update_payload.yml
@@ -36,6 +36,6 @@ properties:
       example:
         attribute_key: content
         filter_operator: contains
-        query_operator: nil
+        query_operator: OR
         values:
           - help
diff --git a/swagger/definitions/request/canned_response/create_update_payload.yml b/swagger/definitions/request/canned_response/create_update_payload.yml
index ef6f7f74a..3673b4798 100644
--- a/swagger/definitions/request/canned_response/create_update_payload.yml
+++ b/swagger/definitions/request/canned_response/create_update_payload.yml
@@ -3,6 +3,8 @@ properties:
   content:
     type: string
     description: Message content for canned response
+    example: 'Hello, {{contact.name}}! Welcome to our service.'
   short_code:
     type: string
     description: Short Code for quick access of the canned response
+    example: 'welcome'
diff --git a/swagger/definitions/request/contact/create_payload.yml b/swagger/definitions/request/contact/create_payload.yml
new file mode 100644
index 000000000..7f74e501c
--- /dev/null
+++ b/swagger/definitions/request/contact/create_payload.yml
@@ -0,0 +1,44 @@
+type: object
+required:
+  - inbox_id
+properties:
+  inbox_id:
+    type: number
+    description: ID of the inbox to which the contact belongs
+    example: 1
+  name:
+    type: string
+    description: name of the contact
+    example: Alice
+  email:
+    type: string
+    description: email of the contact
+    example: alice@acme.inc
+  blocked:
+    type: boolean
+    description: whether the contact is blocked or not
+    example: false
+  phone_number:
+    type: string
+    description: phone number of the contact
+    example: '+123456789'
+  avatar:
+    type: string
+    format: binary
+    description: Send the form data with the avatar image binary or use the avatar_url
+  avatar_url:
+    type: string
+    description: The url to a jpeg, png file for the contact avatar
+    example: https://example.com/avatar.png
+  identifier:
+    type: string
+    description: A unique identifier for the contact in external system
+    example: '1234567890'
+  additional_attributes:
+    type: object
+    description: An object where you can store additional attributes for contact. example {"type":"customer", "age":30}
+    example: { 'type': 'customer', 'age': 30 }
+  custom_attributes:
+    type: object
+    description: An object where you can store custom attributes for contact. example {"type":"customer", "age":30}, this should have a valid custom attribute definition.
+    example: {}
diff --git a/swagger/definitions/request/contact/update.yml b/swagger/definitions/request/contact/update.yml
deleted file mode 100644
index 4a12672a3..000000000
--- a/swagger/definitions/request/contact/update.yml
+++ /dev/null
@@ -1,25 +0,0 @@
-type: object
-properties:
-  name:
-    type: string
-    description: name of the contact
-  email:
-    type: string
-    description: email of the contact
-  phone_number:
-    type: string
-    description: phone number of the contact
-  avatar:
-    type: string
-    format: binary
-    description: Send the form data with the avatar image binary or use the avatar_url
-  avatar_url:
-    type: string
-    description: The url to a jpeg, png file for the contact avatar
-  identifier:
-    type: string
-    description: A unique identifier for the contact in external system
-  custom_attributes:
-    type: object
-    description: An object where you can store custom attributes for contact. example {"type":"customer", "age":30}
-
diff --git a/swagger/definitions/request/contact/create.yml b/swagger/definitions/request/contact/update_payload.yml
similarity index 53%
rename from swagger/definitions/request/contact/create.yml
rename to swagger/definitions/request/contact/update_payload.yml
index 5acbe5f94..99bec3548 100644
--- a/swagger/definitions/request/contact/create.yml
+++ b/swagger/definitions/request/contact/update_payload.yml
@@ -1,18 +1,21 @@
 type: object
-required:
-  - inbox_id
 properties:
-  inbox_id:
-    type: number
   name:
     type: string
     description: name of the contact
+    example: Alice
   email:
     type: string
     description: email of the contact
+    example: alice@acme.inc
+  blocked:
+    type: boolean
+    description: whether the contact is blocked or not
+    example: false
   phone_number:
     type: string
     description: phone number of the contact
+    example: '+123456789'
   avatar:
     type: string
     format: binary
@@ -20,9 +23,16 @@ properties:
   avatar_url:
     type: string
     description: The url to a jpeg, png file for the contact avatar
+    example: https://example.com/avatar.png
   identifier:
     type: string
     description: A unique identifier for the contact in external system
+    example: '1234567890'
+  additional_attributes:
+    type: object
+    description: An object where you can store additional attributes for contact. example {"type":"customer", "age":30}
+    example: { 'type': 'customer', 'age': 30 }
   custom_attributes:
     type: object
-    description: An object where you can store custom attributes for contact. example {"type":"customer", "age":30}
+    description: An object where you can store custom attributes for contact. example {"type":"customer", "age":30}, this should have a valid custom attribute definition.
+    example: {}
diff --git a/swagger/definitions/request/conversation/create_message.yml b/swagger/definitions/request/conversation/create_message_payload.yml
similarity index 68%
rename from swagger/definitions/request/conversation/create_message.yml
rename to swagger/definitions/request/conversation/create_message_payload.yml
index b3c9b935b..ef1a051c2 100644
--- a/swagger/definitions/request/conversation/create_message.yml
+++ b/swagger/definitions/request/conversation/create_message_payload.yml
@@ -5,20 +5,29 @@ properties:
   content:
     type: string
     description: The content of the message
+    example: 'Hello, how can I help you?'
   message_type:
     type: string
     enum: ['outgoing', 'incoming']
+    description: The type of the message
+    example: 'outgoing'
   private:
     type: boolean
     description: Flag to identify if it is a private note
+    example: false
   content_type:
     type: string
-    enum: ['text', 'input_email', 'cards', 'input_select', 'form' , 'article']
-    example: 'cards'
-    description: 'if you want to create custom message types'
+    enum: ['text', 'input_email', 'cards', 'input_select', 'form', 'article']
+    description: Content type of the message
+    example: 'text'
   content_attributes:
     type: object
-    description: attributes based on your content type
+    description: Attributes based on the content type
+    example: {}
+  campaign_id:
+    type: integer
+    description: The campaign id to which the message belongs
+    example: 1
   template_params:
     type: object
     description: The template params for the message in case of whatsapp Channel
@@ -35,8 +44,8 @@ properties:
         type: string
         description: Language of the template
         example: en_US
-      processed_params: 
+      processed_params:
         type: object
         description: The processed param values for template variables in template
-        example: 
-          1: "Chatwoot"
+        example:
+          1: 'Chatwoot'
diff --git a/swagger/definitions/request/conversation/create_payload.yml b/swagger/definitions/request/conversation/create_payload.yml
new file mode 100644
index 000000000..c0cc75c46
--- /dev/null
+++ b/swagger/definitions/request/conversation/create_payload.yml
@@ -0,0 +1,79 @@
+type: object
+required:
+  - source_id
+  - inbox_id
+properties:
+  source_id:
+    type: string
+    description: Conversation source id
+    example: '1234567890'
+  inbox_id:
+    type: integer
+    description: 'Id of inbox in which the conversation is created <br/> Allowed Inbox Types: Website, Phone, Api, Email'
+    example: 1
+  contact_id:
+    type: integer
+    description: Contact Id for which conversation is created
+    example: 1
+  additional_attributes:
+    type: object
+    description: Lets you specify attributes like browser information
+    example:
+      {
+        browser: 'Chrome',
+        browser_version: '89.0.4389.82',
+        os: 'Windows',
+        os_version: '10',
+      }
+  custom_attributes:
+    type: object
+    description: The object to save custom attributes for conversation, accepts custom attributes key and value
+    example: { attribute_key: attribute_value, priority_conversation_number: 3 }
+  status:
+    type: string
+    enum: ['open', 'resolved', 'pending']
+    description: Specify the conversation whether it's pending, open, closed
+    example: open
+  assignee_id:
+    type: integer
+    description: Agent Id for assigning a conversation to an agent
+    example: 1
+  team_id:
+    type: integer
+    description: Team Id for assigning a conversation to a team\
+    example: 1
+  snoozed_until:
+    type: string
+    format: date-time
+    description: Snoozed until date time
+    example: '2030-07-21T17:32:28Z'
+  message:
+    type: object
+    description: The initial message to be sent to the conversation
+    required: ['content']
+    properties:
+      content:
+        type: string
+        description: The content of the message
+        example: 'Hello, how can I help you?'
+      template_params:
+        type: object
+        description: The template params for the message in case of whatsapp Channel
+        properties:
+          name:
+            type: string
+            description: Name of the template
+            example: 'sample_issue_resolution'
+          category:
+            type: string
+            description: Category of the template
+            example: UTILITY
+          language:
+            type: string
+            description: Language of the template
+            example: en_US
+          processed_params:
+            type: object
+            description: The processed param values for template variables in template
+            example:
+              1: 'Chatwoot'
diff --git a/swagger/definitions/request/custom_attribute/create_update_payload.yml b/swagger/definitions/request/custom_attribute/create_update_payload.yml
index fd368f98c..3ee960559 100644
--- a/swagger/definitions/request/custom_attribute/create_update_payload.yml
+++ b/swagger/definitions/request/custom_attribute/create_update_payload.yml
@@ -3,20 +3,34 @@ properties:
   attribute_display_name:
     type: string
     description: Attribute display name
+    example: 'Custom Attribute'
   attribute_display_type:
     type: integer
     description: Attribute display type (text- 0, number- 1, currency- 2, percent- 3, link- 4, date- 5, list- 6, checkbox- 7)
+    example: 0
   attribute_description:
     type: string
     description: Attribute description
+    example: 'This is a custom attribute'
   attribute_key:
     type: string
     description: Attribute unique key value
+    example: 'custom_attribute'
   attribute_values:
     type: array
     description: Attribute values
     items:
       type: string
+    example: ['value1', 'value2']
   attribute_model:
     type: integer
     description: Attribute type(conversation_attribute- 0, contact_attribute- 1)
+    example: 0
+  regex_pattern:
+    type: string
+    description: Regex pattern (Only applicable for type- text). The regex pattern is used to validate the attribute value(s).
+    example: '^[a-zA-Z0-9]+$'
+  regex_cue:
+    type: string
+    description: Regex cue message (Only applicable for type- text). The cue message is shown when the regex pattern is not matched.
+    example: 'Please enter a valid value'
diff --git a/swagger/definitions/request/custom_filter/create_update_payload.yml b/swagger/definitions/request/custom_filter/create_update_payload.yml
index 86a6cd8c1..c046f74df 100644
--- a/swagger/definitions/request/custom_filter/create_update_payload.yml
+++ b/swagger/definitions/request/custom_filter/create_update_payload.yml
@@ -3,10 +3,13 @@ properties:
   name:
     type: string
     description: The name of the custom filter
+    example: 'My Custom Filter'
   type:
     type: string
-    enum: ["conversation", "contact", "report"]
+    enum: ['conversation', 'contact', 'report']
     description: The description about the custom filter
+    example: 'conversation'
   query:
     type: object
     description: A query that needs to be saved as a custom filter
+    example: {}
diff --git a/swagger/definitions/request/inbox/create_payload.yml b/swagger/definitions/request/inbox/create_payload.yml
new file mode 100644
index 000000000..59584054c
--- /dev/null
+++ b/swagger/definitions/request/inbox/create_payload.yml
@@ -0,0 +1,88 @@
+type: object
+properties:
+  name:
+    type: string
+    description: The name of the inbox
+    example: 'Support'
+  avatar:
+    type: string
+    format: binary
+    description: Image file for avatar
+  greeting_enabled:
+    type: boolean
+    description: Enable greeting message
+    example: true
+  greeting_message:
+    type: string
+    description: Greeting message to be displayed on the widget
+    example: Hello, how can I help you?
+  enable_email_collect:
+    type: boolean
+    description: Enable email collection
+    example: true
+  csat_survey_enabled:
+    type: boolean
+    description: Enable CSAT survey
+    example: true
+  enable_auto_assignment:
+    type: boolean
+    description: Enable Auto Assignment
+    example: true
+  working_hours_enabled:
+    type: boolean
+    description: Enable working hours
+    example: true
+  out_of_office_message:
+    type: string
+    description: Out of office message to be displayed on the widget
+    example: We are currently out of office. Please leave a message and we will get back to you.
+  timezone:
+    type: string
+    description: Timezone of the inbox
+    example: 'America/New_York'
+  allow_messages_after_resolved:
+    type: boolean
+    description: Allow messages after conversation is resolved
+    example: true
+  lock_to_single_conversation:
+    type: boolean
+    description: Lock to single conversation
+    example: true
+  portal_id:
+    type: integer
+    description: Id of the help center portal to attach to the inbox
+    example: 1
+  sender_name_type:
+    type: string
+    description: Sender name type for the inbox
+    enum: ['friendly', 'professional']
+    example: 'friendly'
+  business_name:
+    type: string
+    description: Business name for the inbox
+    example: 'My Business'
+  channel:
+    type: object
+    properties:
+      type:
+        type: string
+        description: Type of the channel
+        enum:
+          ['web_widget', 'api', 'email', 'line', 'telegram', 'whatsapp', 'sms']
+        example: web_widget
+      website_url:
+        type: string
+        description: URL at which the widget will be loaded
+        example: 'https://example.com'
+      welcome_title:
+        type: string
+        description: Welcome title to be displayed on the widget
+        example: 'Welcome to our support'
+      welcome_tagline:
+        type: string
+        description: Welcome tagline to be displayed on the widget
+        example: 'We are here to help you'
+      widget_color:
+        type: string
+        description: A Hex-color string used to customize the widget
+        example: '#FF5733'
diff --git a/swagger/definitions/request/inbox/update_payload.yml b/swagger/definitions/request/inbox/update_payload.yml
new file mode 100644
index 000000000..f625fc5b8
--- /dev/null
+++ b/swagger/definitions/request/inbox/update_payload.yml
@@ -0,0 +1,82 @@
+type: object
+properties:
+  name:
+    type: string
+    description: The name of the inbox
+    example: 'Support'
+  avatar:
+    type: string
+    format: binary
+    description: Image file for avatar
+  greeting_enabled:
+    type: boolean
+    description: Enable greeting message
+    example: true
+  greeting_message:
+    type: string
+    description: Greeting message to be displayed on the widget
+    example: Hello, how can I help you?
+  enable_email_collect:
+    type: boolean
+    description: Enable email collection
+    example: true
+  csat_survey_enabled:
+    type: boolean
+    description: Enable CSAT survey
+    example: true
+  enable_auto_assignment:
+    type: boolean
+    description: Enable Auto Assignment
+    example: true
+  working_hours_enabled:
+    type: boolean
+    description: Enable working hours
+    example: true
+  out_of_office_message:
+    type: string
+    description: Out of office message to be displayed on the widget
+    example: We are currently out of office. Please leave a message and we will get back to you.
+  timezone:
+    type: string
+    description: Timezone of the inbox
+    example: 'America/New_York'
+  allow_messages_after_resolved:
+    type: boolean
+    description: Allow messages after conversation is resolved
+    example: true
+  lock_to_single_conversation:
+    type: boolean
+    description: Lock to single conversation
+    example: true
+  portal_id:
+    type: integer
+    description: Id of the help center portal to attach to the inbox
+    example: 1
+  sender_name_type:
+    type: string
+    description: Sender name type for the inbox
+    enum: ['friendly', 'professional']
+    example: 'friendly'
+  business_name:
+    type: string
+    description: Business name for the inbox
+    example: 'My Business'
+  channel:
+    type: object
+    properties:
+      website_url:
+        type: string
+        description: URL at which the widget will be loaded
+        example: 'https://example.com'
+      welcome_title:
+        type: string
+        description: Welcome title to be displayed on the widget
+        example: 'Welcome to our support'
+      welcome_tagline:
+        type: string
+        description: Welcome tagline to be displayed on the widget
+        example: 'We are here to help you'
+      widget_color:
+        type: string
+        description: A Hex-color string used to customize the widget
+        example: '#FF5733'
diff --git a/swagger/definitions/request/integrations/hook_create_payload.yml b/swagger/definitions/request/integrations/hook_create_payload.yml
index d1bf518d8..71da8106b 100644
--- a/swagger/definitions/request/integrations/hook_create_payload.yml
+++ b/swagger/definitions/request/integrations/hook_create_payload.yml
@@ -1,11 +1,18 @@
 type: object
 properties:
   app_id:
-    type: string
+    type: integer
     description: The ID of app for which integration hook is being created
+    example: 1
   inbox_id:
-    type: string
+    type: integer
     description: The inbox ID, if the hook is an inbox hook
+    example: 1
+  status:
+    type: integer
+    description: The status of the integration (0 for inactive, 1 for active)
+    example: 1
   settings:
     type: object
     description: The settings required by the integration
+    example: {}
diff --git a/swagger/definitions/request/integrations/hook_update_payload.yml b/swagger/definitions/request/integrations/hook_update_payload.yml
index 5b91024db..4444dee81 100644
--- a/swagger/definitions/request/integrations/hook_update_payload.yml
+++ b/swagger/definitions/request/integrations/hook_update_payload.yml
@@ -1,5 +1,10 @@
 type: object
 properties:
+  status:
+    type: integer
+    description: The status of the integration (0 for inactive, 1 for active)
+    example: 1
   settings:
     type: object
     description: The settings required by the integration
+    example: {}
diff --git a/swagger/definitions/request/platform/agent_bot/create_update_payload.yml b/swagger/definitions/request/platform/agent_bot/create_update_payload.yml
new file mode 100644
index 000000000..a258e28a6
--- /dev/null
+++ b/swagger/definitions/request/platform/agent_bot/create_update_payload.yml
@@ -0,0 +1,26 @@
+type: object
+properties:
+  name:
+    type: string
+    description: The name of the agent bot
+    example: 'My Agent Bot'
+  description:
+    type: string
+    description: The description of the agent bot
+    example: 'This is a sample agent bot'
+  outgoing_url:
+    type: string
+    description: The webhook URL for the bot
+    example: 'https://example.com/webhook'
+  account_id:
+    type: integer
+    description: The account ID to associate the agent bot with
+    example: 1
+  avatar:
+    type: string
+    format: binary
+    description: Send the form data with the avatar image binary or use the avatar_url
+  avatar_url:
+    type: string
+    description: The url to a jpeg, png file for the agent bot avatar
+    example: https://example.com/avatar.png
diff --git a/swagger/definitions/request/portal/article_create_update_payload.yml b/swagger/definitions/request/portal/article_create_update_payload.yml
index cddac1d1d..311d478c3 100644
--- a/swagger/definitions/request/portal/article_create_update_payload.yml
+++ b/swagger/definitions/request/portal/article_create_update_payload.yml
@@ -1,34 +1,51 @@
 type: object
 properties:
-  content:
+  title:
     type: string
-    description: The text content.
-  meta:
-    type: object
-    description: Use for search
-    example: { tags: ['article_name'],  title: 'article title', description: 'article description' }
+    description: The title of the article
+    example: 'Article Title'
+  slug:
+    type: string
+    description: The slug of the article
+    example: 'article-title'
   position:
     type: integer
     description: article position in category
-  status:
-    type: integer
-    example: ['draft', 'published', 'archived']
-  title:
+    example: 1
+  content:
     type: string
-  slug:
+    description: The text content.
+    example: 'This is the content of the article'
+  description:
     type: string
-  views:
-    type: integer
-  portal_id:
-    type: integer
-  account_id:
-    type: integer
-  author_id:
-    type: integer
+    description: The description of the article
+    example: 'This is the description of the article'
   category_id:
     type: integer
-  folder_id:
+    description: The category id of the article
+    example: 1
+  author_id:
     type: integer
+    description: The author agent id of the article
+    example: 1
   associated_article_id:
     type: integer
     description: To associate similar articles to each other, e.g to provide the link for the reference.
+    example: 2
+  status:
+    type: integer
+    description: The status of the article. 0 for draft, 1 for published, 2 for archived
+    example: 1
+  locale:
+    type: string
+    description: The locale of the article
+    example: 'en'
+  meta:
+    type: object
+    description: Use for search
+    example:
+      {
+        tags: ['article_name'],
+        title: 'article title',
+        description: 'article description',
+      }
diff --git a/swagger/definitions/request/portal/category_create_update_payload.yml b/swagger/definitions/request/portal/category_create_update_payload.yml
index 0d1ce5c8f..67bb650cb 100644
--- a/swagger/definitions/request/portal/category_create_update_payload.yml
+++ b/swagger/definitions/request/portal/category_create_update_payload.yml
@@ -1,28 +1,34 @@
 type: object
 properties:
-  description:
-    type: string
-    description: Category description
-  locale:
-    type: string
-    description: Category locale
-    example: en/es
   name:
     type: string
-    description: Category name
-  slug:
+    description: The name of the category
+    example: 'Category Name'
+  description:
     type: string
-    description: Category slug
+    description: A description for the category
+    example: 'Category description'
   position:
     type: integer
     description: Category position in the portal list to sort
-  portal_id:
-    type: integer
-  account_id:
-    type: integer
-  associated_category_id:
-    type: integer
-    description: To associate similar categories to each other, e.g same category of product documentation in different languages
+    example: 1
+  slug:
+    type: string
+    description: The category slug used in the URL
+    example: 'category-name'
+  locale:
+    type: string
+    description: The locale of the category
+    example: en
+  icon:
+    type: string
+    description: The icon of the category as a string (emoji)
+    example: '📚'
   parent_category_id:
     type: integer
     description: To define parent category, e.g product documentation has multiple level features in sales category or in engineering category.
+    example: 1
+  associated_category_id:
+    type: integer
+    description: To associate similar categories to each other, e.g same category of product documentation in different languages
+    example: 2
diff --git a/swagger/definitions/request/portal/portal_create_update_payload.yml b/swagger/definitions/request/portal/portal_create_update_payload.yml
index d1e82aaf4..56feadbda 100644
--- a/swagger/definitions/request/portal/portal_create_update_payload.yml
+++ b/swagger/definitions/request/portal/portal_create_update_payload.yml
@@ -1,20 +1,13 @@
 type: object
 properties:
-  archived:
-    type: boolean
-    description: Status to check if portal is live
   color:
     type: string
-    description: Header color for help-center
-    example: add color HEX string, "#fffff"
-  config:
-    type: object
-    description: Configuration about supporting locales
-    example: { allowed_locales: ['en', 'es'], default_locale: 'en' }
+    description: Header color for help-center in hex format
+    example: '#FFFFFF'
   custom_domain:
     type: string
-    description: Custom domain to  display help center.
-    example: https://chatwoot.help/.
+    description: Custom domain to display help center.
+    example: chatwoot.help
   header_text:
     type: string
     description: Help center header
@@ -26,11 +19,20 @@ properties:
   name:
     type: string
     description: Name for the portal
-  slug:
-    type: string
-    description: Slug for the portal to display in link
+    example: Handbook
   page_title:
     type: string
     description: Page title for the portal
-  account_id:
-    type: integer
+    example: Handbook
+  slug:
+    type: string
+    description: Slug for the portal to display in link
+    example: handbook
+  archived:
+    type: boolean
+    description: Status to check if portal is live
+    example: false
+  config:
+    type: object
+    description: Configuration about supporting locales
+    example: { allowed_locales: ['en', 'es'], default_locale: 'en' }
diff --git a/swagger/definitions/request/public/contact/create_update_payload.yml b/swagger/definitions/request/public/contact/create_update_payload.yml
index 48c6e4550..f4cacafe8 100644
--- a/swagger/definitions/request/public/contact/create_update_payload.yml
+++ b/swagger/definitions/request/public/contact/create_update_payload.yml
@@ -1,24 +1,30 @@
-
 type: object
 properties:
   identifier:
     type: string
     description: External identifier of the contact
+    example: '1234567890'
   identifier_hash:
     type: string
     description: Identifier hash prepared for HMAC authentication
+    example: 'e93275d4eba0e5679ad55f5360af00444e2a888df9b0afa3e8b691c3173725f9'
   email:
     type: string
     description: Email of the contact
+    example: alice@acme.inc
   name:
     type: string
     description: Name of the contact
+    example: Alice
   phone_number:
     type: string
     description: Phone number of the contact
-  avatar_url:
+    example: '+123456789'
+  avatar:
     type: string
-    description: The url to a jpeg, png file for the user avatar
+    format: binary
+    description: Send the form data with the avatar image binary or use the avatar_url
   custom_attributes:
     type: object
-    description: Custom attributes of the customer
\ No newline at end of file
+    description: Custom attributes of the customer
+    example: {}
diff --git a/swagger/definitions/request/public/conversation/create_payload.yml b/swagger/definitions/request/public/conversation/create_payload.yml
index 37cd9f7ef..e81d1adf5 100644
--- a/swagger/definitions/request/public/conversation/create_payload.yml
+++ b/swagger/definitions/request/public/conversation/create_payload.yml
@@ -3,3 +3,4 @@ properties:
   custom_attributes:
     type: object
     description: Custom attributes of the conversation
+    example: {}
diff --git a/swagger/definitions/request/public/message/create_payload.yml b/swagger/definitions/request/public/message/create_payload.yml
index 2935b4abb..6ae920255 100644
--- a/swagger/definitions/request/public/message/create_payload.yml
+++ b/swagger/definitions/request/public/message/create_payload.yml
@@ -1,10 +1,10 @@
-
 type: object
 properties:
   content:
     type: string
     description: Content for the message
+    example: 'Hello, how can I help you?'
   echo_id:
     type: string
     description: Temporary identifier which will be passed back via websockets
-  
\ No newline at end of file
+    example: '1234567890'
diff --git a/swagger/definitions/request/public/message/update_payload.yml b/swagger/definitions/request/public/message/update_payload.yml
index 10926faa1..c739aa34a 100644
--- a/swagger/definitions/request/public/message/update_payload.yml
+++ b/swagger/definitions/request/public/message/update_payload.yml
@@ -1,6 +1,30 @@
-
 type: object
 properties:
   submitted_values:
     type: object
-    description: Replies to the Bot Message Types
\ No newline at end of file
+    description: Replies to the Bot Message Types
+    properties:
+      name:
+        type: string
+        description: The name of the submiitted value
+        example: 'My Name'
+      title:
+        type: string
+        description: The title of the submitted value
+        example: 'My Title'
+      value:
+        type: string
+        description: The value of the submitted value
+        example: 'value'
+      csat_survey_response:
+        type: object
+        description: The CSAT survey response
+        properties:
+          feedback_message:
+            type: string
+            description: The feedback message of the CSAT survey response
+            example: 'Great service!'
+          rating:
+            type: integer
+            description: The rating of the CSAT survey response
+            example: 5
diff --git a/swagger/definitions/request/team/create_update_payload.yml b/swagger/definitions/request/team/create_update_payload.yml
index f4db1e5d7..77b714269 100644
--- a/swagger/definitions/request/team/create_update_payload.yml
+++ b/swagger/definitions/request/team/create_update_payload.yml
@@ -3,9 +3,12 @@ properties:
   name:
     type: string
     description: The name of the team
+    example: Support Team
   description:
     type: string
     description: The description of the team
+    example: This is a team of support agents
   allow_auto_assign:
     type: boolean
     description: If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team
+    example: true
diff --git a/swagger/definitions/request/user/create_update_payload.yml b/swagger/definitions/request/user/create_update_payload.yml
index e14a25317..1bebdc59c 100644
--- a/swagger/definitions/request/user/create_update_payload.yml
+++ b/swagger/definitions/request/user/create_update_payload.yml
@@ -3,13 +3,20 @@ properties:
   name:
     type: string
     description: Name of the user
+    example: 'Daniel'
+  display_name:
+    type: string
+    description: Display name of the user
+    example: 'Dan'
   email:
     type: string
     description: Email of the user
+    example: 'daniel@acme.inc'
   password:
     type: string
     description: Password must contain uppercase, lowercase letters, number and a special character
+    example: 'Password2!'
   custom_attributes:
     type: object
     description: Custom attributes you want to associate with the user
-
+    example: {}
diff --git a/swagger/definitions/request/webhooks/create_update_payload.yml b/swagger/definitions/request/webhooks/create_update_payload.yml
index 417843fe6..2f4a718e4 100644
--- a/swagger/definitions/request/webhooks/create_update_payload.yml
+++ b/swagger/definitions/request/webhooks/create_update_payload.yml
@@ -3,16 +3,23 @@ properties:
   url:
     type: string
     description: The url where the events should be sent
+    example: https://example.com/webhook
   subscriptions:
     type: array
     items:
       type: string
-      enum: [
-        "conversation_created",
-        "conversation_status_changed",
-        "conversation_updated",
-        "message_created",
-        "message_updated",
-        "webwidget_triggered"
-      ]
+      enum:
+        [
+          'conversation_created',
+          'conversation_status_changed',
+          'conversation_updated',
+          'message_created',
+          'message_updated',
+          'contact_created',
+          'contact_updated',
+          'webwidget_triggered',
+        ]
     description: The events you want to subscribe to.
+    example:
+      - conversation_created
+      - conversation_status_changed
diff --git a/swagger/definitions/resource/account_user.yml b/swagger/definitions/resource/account_user.yml
new file mode 100644
index 000000000..cfc530383
--- /dev/null
+++ b/swagger/definitions/resource/account_user.yml
@@ -0,0 +1,14 @@
+type: array
+description: 'Array of account users'
+items:
+  type: object
+  properties:
+    account_id:
+      type: integer
+      description: The ID of the account
+    user_id:
+      type: integer
+      description: The ID of the user
+    role:
+      type: string
+      description: whether user is an administrator or agent
diff --git a/swagger/definitions/resource/agent.yml b/swagger/definitions/resource/agent.yml
index e3d506a3b..5287f3e6f 100644
--- a/swagger/definitions/resource/agent.yml
+++ b/swagger/definitions/resource/agent.yml
@@ -2,31 +2,34 @@ type: object
 properties:
   id:
     type: integer
-  uid:
-    type: string
-  name:
-    type: string
-  available_name:
-    type: string
-  display_name:
-    type: string
-  email:
-    type: string
   account_id:
     type: integer
-  role:
-    type: string
-    enum: ['agent', 'administrator']
-  confirmed:
-    type: boolean
-  availability_status: 
+  availability_status:
     type: string
     enum: ['available', 'busy', 'offline']
     description: The availability status of the agent computed by Chatwoot.
   auto_offline:
     type: boolean
     description: Whether the availability status of agent is configured to go offline automatically when away.
-  custom_attributes: 
-    type: object
-    description: Available for users who are created through platform APIs and has custom attributes associated.
-
+  confirmed:
+    type: boolean
+    description: Whether the agent has confirmed their email address.
+  email:
+    type: string
+    description: The email of the agent
+  available_name:
+    type: string
+    description: The available name of the agent
+  name:
+    type: string
+    description: The name of the agent
+  role:
+    type: string
+    enum: ['agent', 'administrator']
+    description: The role of the agent
+  thumbnail:
+    type: string
+    description: The thumbnail of the agent
+  custom_role_id:
+    type: integer
+    description: The custom role id of the agent
diff --git a/swagger/definitions/resource/agent_bot.yml b/swagger/definitions/resource/agent_bot.yml
index d94777d37..963b4f0b9 100644
--- a/swagger/definitions/resource/agent_bot.yml
+++ b/swagger/definitions/resource/agent_bot.yml
@@ -9,9 +9,24 @@ properties:
   description:
     type: string
     description: The description about the agent bot
-  account_id:
-    type: number
-    description: Account ID if it's an account specific bot
+  thumbnail:
+    type: string
+    description: The thumbnail of the agent bot
   outgoing_url:
     type: string
     description: The webhook URL for the bot
+  bot_type:
+    type: string
+    description: The type of the bot
+  bot_config:
+    type: object
+    description: The configuration of the bot
+  account_id:
+    type: number
+    description: Account ID if it's an account specific bot
+  access_token:
+    type: string
+    description: The access token for the bot
+  system_bot:
+    type: boolean
+    description: Whether the bot is a system bot
diff --git a/swagger/definitions/resource/automation_rule.yml b/swagger/definitions/resource/automation_rule.yml
index 4a3a03d01..b561441ff 100644
--- a/swagger/definitions/resource/automation_rule.yml
+++ b/swagger/definitions/resource/automation_rule.yml
@@ -1,45 +1,13 @@
 type: object
 properties:
-  event_name:
-    type: string
-    description: Automation Rule event, on which we call the actions(conversation_created, conversation_updated, message_created)
-    enum:
-      - conversation_created
-      - conversation_updated
-      - message_created
-    example: message_created
-  name:
-    type: string
-    description: The name of the rule
-    example: Add label on message create event
-  description:
-    type: string
-    description: Description to give more context about the rule
-    example: Add label support and sales on message create event if incoming message content contains text help
-  active:
-    type: boolean
-    description: Enable/disable automation rule
-  actions:
-    type: array
-    description: Array of actions which we perform when condition matches
-    items:
-      type: object
-      example:
-        action_name: add_label
-        action_params:
-          - support
-          - sales
-  conditions:
-    type: array
-    description: Array of conditions on which conversation/message filter would work
-    items:
-      type: object
-      example:
-        attribute_key: content
-        filter_operator: contains
-        values:
-          - help
-        query_operator: nil
-  account_id:
-    type: integer
-    description: Account Id
+  payload:
+    description: Response payload that contains automation rule(s)
+    oneOf:
+      - type: array
+        description: Array of automation rules (for listing endpoint)
+        items:
+          $ref: '#/components/schemas/automation_rule_item'
+      - type: object
+        description: Single automation rule (for show/create/update endpoints)
+        allOf:
+          - $ref: '#/components/schemas/automation_rule_item' 
\ No newline at end of file
diff --git a/swagger/definitions/resource/automation_rule_item.yml b/swagger/definitions/resource/automation_rule_item.yml
new file mode 100644
index 000000000..b3b644b2e
--- /dev/null
+++ b/swagger/definitions/resource/automation_rule_item.yml
@@ -0,0 +1,69 @@
+type: object
+properties:
+  id:
+    type: integer
+    description: The ID of the automation rule
+  account_id:
+    type: integer
+    description: Account Id
+  name:
+    type: string
+    description: The name of the rule
+    example: Add label on message create event
+  description:
+    type: string
+    description: Description to give more context about the rule
+    example: Add label support and sales on message create event if incoming message content contains text help
+  event_name:
+    type: string
+    description: Automation Rule event, on which we call the actions(conversation_created, conversation_updated, message_created)
+    enum:
+      - conversation_created
+      - conversation_updated
+      - message_created
+    example: message_created
+  conditions:
+    type: array
+    description: Array of conditions on which conversation/message filter would work
+    items:
+      type: object
+      properties:
+        values:
+          type: array
+          items:
+            type: string
+        attribute_key:
+          type: string
+        query_operator:
+          type: string
+        filter_operator:
+          type: string
+      example:
+        attribute_key: content
+        filter_operator: contains
+        values:
+          - help
+        query_operator: and
+  actions:
+    type: array
+    description: Array of actions which we perform when condition matches
+    items:
+      type: object
+      properties:
+        action_name:
+          type: string
+        action_params:
+          type: array
+          items:
+            type: string
+      example:
+        action_name: add_label
+        action_params:
+          - support
+          - sales
+  created_on:
+    type: integer
+    description: The timestamp when the rule was created
+  active:
+    type: boolean
+    description: Enable/disable automation rule 
\ No newline at end of file
diff --git a/swagger/definitions/resource/canned_response.yml b/swagger/definitions/resource/canned_response.yml
index b044b703a..8e4f73370 100644
--- a/swagger/definitions/resource/canned_response.yml
+++ b/swagger/definitions/resource/canned_response.yml
@@ -3,12 +3,18 @@ properties:
   id:
     type: integer
     description: ID of the canned response
-  content:
-    type: string
-    description: Message content for canned response
-  short_code:
-    type: string
-    description: Short Code for quick access of the canned response
   account_id:
     type: integer
     description: Account Id
+  short_code:
+    type: string
+    description: Short Code for quick access of the canned response
+  content:
+    type: string
+    description: Message content for canned response
+  created_at:
+    type: string
+    description: The date and time when the canned response was created
+  updated_at:
+    type: string
+    description: The date and time when the canned response was updated
diff --git a/swagger/definitions/resource/contact.yml b/swagger/definitions/resource/contact.yml
index bbb82e14c..259604f0d 100644
--- a/swagger/definitions/resource/contact.yml
+++ b/swagger/definitions/resource/contact.yml
@@ -1,31 +1,49 @@
 type: object
 properties:
   payload:
-    type: object
-    properties:
-      contact:
-        type: object
-        properties:
-          email:
-            type: string
-            description: Email address of the contact
-          name:
-            type: string
-            description: The name of the contact
-          phone_number:
-            type: string
-            description: Phone number of the contact
-          thumbnail:
-            type: string
-            description: Avatar URL of the contact
-          additional_attributes:
-            type: object
-            description: The object containing additional attributes related to the contact
-          custom_attributes:
-            type: object
-            description: The object to save custom attributes for contact, accepts custom attributes key and value
-            example: { attribute_key: attribute_value, signed_up_at: dd/mm/yyyy }
-          contact_inboxes:
-            type: array
-            items:
-              $ref: '#/definitions/contact_inboxes'
+    type: array
+    items:
+      type: object
+      properties:
+        additional_attributes:
+          type: object
+          description: The object containing additional attributes related to the contact
+        availability_status:
+          type: string
+          description: The availability status of the contact
+        email:
+          type: string
+          description: The email address of the contact
+        id:
+          type: integer
+          description: The ID of the contact
+        name:
+          type: string
+          description: The name of the contact
+        phone_number:
+          type: string
+          description: The phone number of the contact
+        blocked:
+          type: boolean
+          description: Whether the contact is blocked
+        identifier:
+          type: string
+          description: The identifier of the contact
+        thumbnail:
+          type: string
+          description: The thumbnail of the contact
+        custom_attributes:
+          type: object
+          description: The custom attributes of the contact
+          example:
+            { attribute_key: attribute_value, signed_up_at: dd/mm/yyyy }
+        last_activity_at:
+          type: integer
+          description: The last activity at of the contact
+        created_at:
+          type: integer
+          description: The created at of the contact
+        contact_inboxes:
+          type: array
+          items:
+            $ref: '#/components/schemas/contact_inboxes'
diff --git a/swagger/definitions/resource/contact_conversation_message.yml b/swagger/definitions/resource/contact_conversation_message.yml
new file mode 100644
index 000000000..e95923e52
--- /dev/null
+++ b/swagger/definitions/resource/contact_conversation_message.yml
@@ -0,0 +1,109 @@
+type: object
+properties:
+  id:
+    type: integer
+    description: ID of the message
+  content:
+    type: string
+    description: Content of the message
+  account_id:
+    type: integer
+    description: ID of the account
+  inbox_id:
+    type: integer
+    description: ID of the inbox
+  conversation_id:
+    type: integer
+    description: ID of the conversation
+  message_type:
+    type: integer
+    description: Type of the message
+  created_at:
+    type: integer
+    description: Timestamp when message was created
+  updated_at:
+    type: string
+    description: Formatted datetime when message was updated
+  private:
+    type: boolean
+    description: Whether the message is private
+  status:
+    type: string
+    description: Status of the message
+  source_id:
+    type: string
+    description: Source ID of the message
+    nullable: true
+  content_type:
+    type: string
+    description: Type of the content
+  content_attributes:
+    type: object
+    description: Attributes of the content
+  sender_type:
+    type: string
+    description: Type of the sender
+    nullable: true
+  sender_id:
+    type: integer
+    description: ID of the sender
+    nullable: true
+  external_source_ids:
+    type: object
+    description: External source IDs
+  additional_attributes:
+    type: object
+    description: Additional attributes of the message
+  processed_message_content:
+    type: string
+    description: Processed message content
+    nullable: true
+  sentiment:
+    type: object
+    description: Sentiment analysis of the message
+  conversation:
+    type: object
+    description: Conversation details
+    properties:
+      assignee_id:
+        type: integer
+        description: ID of the assignee
+        nullable: true
+      unread_count:
+        type: integer
+        description: Count of unread messages
+      last_activity_at:
+        type: integer
+        description: Timestamp of last activity
+      contact_inbox:
+        type: object
+        description: Contact inbox details
+        properties:
+          source_id:
+            type: string
+            description: Source ID of the contact inbox
+  sender:
+    type: object
+    description: Details of the sender
+    properties:
+      id:
+        type: integer
+        description: ID of the sender
+      name:
+        type: string
+        description: Name of the sender
+      available_name:
+        type: string
+        description: Available name of the sender
+      avatar_url:
+        type: string
+        description: URL of the sender's avatar
+      type:
+        type: string
+        description: Type of the sender
+      availability_status:
+        type: string
+        description: Availability status of the sender
+      thumbnail:
+        type: string
+        description: Thumbnail URL of the sender 
\ No newline at end of file
diff --git a/swagger/definitions/resource/contact_conversations_response.yml b/swagger/definitions/resource/contact_conversations_response.yml
new file mode 100644
index 000000000..9e77858a8
--- /dev/null
+++ b/swagger/definitions/resource/contact_conversations_response.yml
@@ -0,0 +1,13 @@
+type: object
+properties:
+  payload:
+    type: array
+    items:
+      allOf:
+        - $ref: '#/components/schemas/conversation'
+        - type: object
+          properties:
+            meta:
+              $ref: './extension/contact/conversation.yml#/properties/meta'
+              description: Meta information about the conversation
+    description: List of conversations for the contact 
\ No newline at end of file
diff --git a/swagger/definitions/resource/contact_detail.yml b/swagger/definitions/resource/contact_detail.yml
new file mode 100644
index 000000000..060c91214
--- /dev/null
+++ b/swagger/definitions/resource/contact_detail.yml
@@ -0,0 +1,48 @@
+type: object
+properties:
+  additional_attributes:
+    type: object
+    description: The object containing additional attributes related to the contact
+    properties:
+      city:
+        type: string
+        description: City of the contact
+      country:
+        type: string
+        description: Country of the contact
+      country_code:
+        type: string
+        description: Country code of the contact
+      created_at_ip:
+        type: string
+        description: IP address when the contact was created
+  custom_attributes:
+    type: object
+    description: The custom attributes of the contact
+  email:
+    type: string
+    description: The email address of the contact
+  id:
+    type: integer
+    description: The ID of the contact
+  identifier:
+    type: string
+    description: The identifier of the contact
+    nullable: true
+  name:
+    type: string
+    description: The name of the contact
+  phone_number:
+    type: string
+    description: The phone number of the contact
+    nullable: true
+  thumbnail:
+    type: string
+    description: The thumbnail of the contact
+  blocked:
+    type: boolean
+    description: Whether the contact is blocked
+  type:
+    type: string
+    description: The type of entity
+    enum: ["contact"] 
\ No newline at end of file
diff --git a/swagger/definitions/resource/contact_inbox.yml b/swagger/definitions/resource/contact_inbox.yml
new file mode 100644
index 000000000..34fd374f2
--- /dev/null
+++ b/swagger/definitions/resource/contact_inbox.yml
@@ -0,0 +1,27 @@
+type: object
+properties:
+  source_id:
+    type: string
+    description: Source identifier for the contact inbox
+  inbox:
+    type: object
+    properties:
+      id:
+        type: integer
+        description: ID of the inbox
+      avatar_url:
+        type: string
+        description: URL for the inbox avatar
+      channel_id:
+        type: integer
+        description: ID of the channel
+      name:
+        type: string
+        description: Name of the inbox
+      channel_type:
+        type: string
+        description: Type of channel
+      provider:
+        type: string
+        description: Provider of the inbox
+        nullable: true 
\ No newline at end of file
diff --git a/swagger/definitions/resource/contact_inboxes.yml b/swagger/definitions/resource/contact_inboxes.yml
index a223490ff..5eabeff13 100644
--- a/swagger/definitions/resource/contact_inboxes.yml
+++ b/swagger/definitions/resource/contact_inboxes.yml
@@ -4,5 +4,4 @@ properties:
     type: string
     description: Contact Inbox Source Id
   inbox:
-    type: object
-    $ref: '#/definitions/inbox'
+    $ref: '#/components/schemas/inbox_contact'
diff --git a/swagger/definitions/resource/contact_list_item.yml b/swagger/definitions/resource/contact_list_item.yml
new file mode 100644
index 000000000..7765b2265
--- /dev/null
+++ b/swagger/definitions/resource/contact_list_item.yml
@@ -0,0 +1,61 @@
+type: object
+properties:
+  additional_attributes:
+    type: object
+    description: The object containing additional attributes related to the contact
+    properties:
+      city:
+        type: string
+        description: City of the contact
+      country:
+        type: string
+        description: Country of the contact
+      country_code:
+        type: string
+        description: Country code of the contact
+      created_at_ip:
+        type: string
+        description: IP address when the contact was created
+  availability_status:
+    type: string
+    description: Availability status of the contact
+    enum: ["online", "offline"]
+  email:
+    type: string
+    description: The email address of the contact
+    nullable: true
+  id:
+    type: integer
+    description: The ID of the contact
+  name:
+    type: string
+    description: The name of the contact
+  phone_number:
+    type: string
+    description: The phone number of the contact
+    nullable: true
+  blocked:
+    type: boolean
+    description: Whether the contact is blocked
+  identifier:
+    type: string
+    description: The identifier of the contact
+    nullable: true
+  thumbnail:
+    type: string
+    description: The thumbnail of the contact
+  custom_attributes:
+    type: object
+    description: The custom attributes of the contact
+  last_activity_at:
+    type: integer
+    description: Timestamp of last activity
+    nullable: true
+  created_at:
+    type: integer
+    description: Timestamp when contact was created
+  contact_inboxes:
+    type: array
+    description: List of inboxes associated with this contact
+    items:
+      $ref: '#/components/schemas/contact_inbox' 
\ No newline at end of file
diff --git a/swagger/definitions/resource/contact_meta.yml b/swagger/definitions/resource/contact_meta.yml
new file mode 100644
index 000000000..f7139b9d2
--- /dev/null
+++ b/swagger/definitions/resource/contact_meta.yml
@@ -0,0 +1,8 @@
+type: object
+properties:
+  count:
+    type: integer
+    description: Total number of contacts
+  current_page:
+    type: string
+    description: Current page number 
\ No newline at end of file
diff --git a/swagger/definitions/resource/contact_show_response.yml b/swagger/definitions/resource/contact_show_response.yml
new file mode 100644
index 000000000..e4f861271
--- /dev/null
+++ b/swagger/definitions/resource/contact_show_response.yml
@@ -0,0 +1,5 @@
+type: object
+properties:
+  payload:
+    $ref: '#/components/schemas/contact_list_item'
+    description: Contact details 
\ No newline at end of file
diff --git a/swagger/definitions/resource/contactable_inboxes.yml b/swagger/definitions/resource/contactable_inboxes.yml
index a223490ff..7ccba61b1 100644
--- a/swagger/definitions/resource/contactable_inboxes.yml
+++ b/swagger/definitions/resource/contactable_inboxes.yml
@@ -5,4 +5,4 @@ properties:
     description: Contact Inbox Source Id
   inbox:
     type: object
-    $ref: '#/definitions/inbox'
+    $ref: '#/components/schemas/inbox'
diff --git a/swagger/definitions/resource/contactable_inboxes_response.yml b/swagger/definitions/resource/contactable_inboxes_response.yml
new file mode 100644
index 000000000..5af3e7dc8
--- /dev/null
+++ b/swagger/definitions/resource/contactable_inboxes_response.yml
@@ -0,0 +1,7 @@
+type: object
+properties:
+  payload:
+    type: array
+    items:
+      $ref: '#/components/schemas/contact_inbox'
+    description: List of contactable inboxes for the contact 
\ No newline at end of file
diff --git a/swagger/definitions/resource/contacts_list_response.yml b/swagger/definitions/resource/contacts_list_response.yml
new file mode 100644
index 000000000..75a63b5c3
--- /dev/null
+++ b/swagger/definitions/resource/contacts_list_response.yml
@@ -0,0 +1,10 @@
+type: object
+properties:
+  meta:
+    $ref: '#/components/schemas/contact_meta'
+    description: Metadata about the contact list response
+  payload:
+    type: array
+    items:
+      $ref: '#/components/schemas/contact_list_item'
+    description: List of contacts 
\ No newline at end of file
diff --git a/swagger/definitions/resource/conversation.yml b/swagger/definitions/resource/conversation.yml
index 085d21879..c1577e693 100644
--- a/swagger/definitions/resource/conversation.yml
+++ b/swagger/definitions/resource/conversation.yml
@@ -6,31 +6,86 @@ properties:
   messages:
     type: array
     items:
-      $ref: '#/definitions/message'
+      $ref: '#/components/schemas/message'
   account_id:
     type: number
     description: Account Id
+  uuid:
+    type: string
+    description: UUID of the conversation
+  additional_attributes:
+    type: object
+    description: The object containing additional attributes related to the conversation
+  agent_last_seen_at:
+    type: number
+    description: The last activity at of the agent
+  assignee_last_seen_at:
+    type: number
+    description: The last activity at of the assignee
+  can_reply:
+    type: boolean
+    description: Whether the conversation can be replied to
+  contact_last_seen_at:
+    type: number
+    description: The last activity at of the contact
+  custom_attributes:
+    type: object
+    description: The object to save custom attributes for conversation, accepts custom attributes key and value
   inbox_id:
     type: number
     description: ID of the inbox
+  labels:
+    type: array
+    items:
+      type: string
+    description: The labels of the conversation
+  muted:
+    type: boolean
+    description: Whether the conversation is muted
+  snoozed_until:
+    type: number
+    description: The time at which the conversation will be unmuted
   status:
     type: string
     enum: ['open', 'resolved', 'pending']
     description: The status of the conversation
+  created_at:
+    type: number
+    description: The time at which conversation was created
+  updated_at:
+    type: number
+    description: The time at which conversation was updated
   timestamp:
     type: string
     description: The time at which conversation was created
-  contact_last_seen_at:
-    type: string
-  agent_last_seen_at:
-    type: string
+  first_reply_created_at:
+    type: number
+    description: The time at which the first reply was created
   unread_count:
     type: number
     description: The number of unread messages
-  additional_attributes:
+  last_non_activity_message:
     type: object
-    description: The object containing additional attributes related to the conversation
-  custom_attributes:
+    $ref: '#/components/schemas/message'
+    description: The last non activity message
+  last_activity_at:
+    type: number
+    description: The last activity at of the conversation
+  priority:
+    type: string
+    description: The priority of the conversation
+  waiting_since:
+    type: number
+    description: The time at which the conversation was waiting
+  sla_policy_id:
+    type: number
+    description: The ID of the SLA policy
+  applied_sla:
     type: object
-    description: The object to save custom attributes for conversation, accepts custom attributes key and value
-    example: { attribute_key: attribute_value, priority_conversation_number: 3 }
+    description: The applied SLA
+  sla_events:
+    type: array
+    items:
+      type: object
+      description: SLA event objects
+
diff --git a/swagger/definitions/resource/conversation_messages.yml b/swagger/definitions/resource/conversation_messages.yml
new file mode 100644
index 000000000..904f2f2d4
--- /dev/null
+++ b/swagger/definitions/resource/conversation_messages.yml
@@ -0,0 +1,10 @@
+type: object
+properties:
+  meta:
+    $ref: '#/components/schemas/conversation_meta'
+    description: Meta information about the conversation
+  payload:
+    type: array
+    items:
+      $ref: '#/components/schemas/message_detailed'
+    description: List of messages in the conversation 
\ No newline at end of file
diff --git a/swagger/definitions/resource/conversation_meta.yml b/swagger/definitions/resource/conversation_meta.yml
new file mode 100644
index 000000000..7cffc0fab
--- /dev/null
+++ b/swagger/definitions/resource/conversation_meta.yml
@@ -0,0 +1,55 @@
+type: object
+properties:
+  labels:
+    type: array
+    items:
+      type: string
+    description: Labels associated with the conversation
+  additional_attributes:
+    type: object
+    properties:
+      browser:
+        type: object
+        properties:
+          device_name:
+            type: string
+            description: Name of the device
+          browser_name:
+            type: string
+            description: Name of the browser
+          platform_name:
+            type: string
+            description: Name of the platform
+          browser_version:
+            type: string
+            description: Version of the browser
+          platform_version:
+            type: string
+            description: Version of the platform
+      referer:
+        type: string
+        description: Referrer URL
+      initiated_at:
+        type: object
+        properties:
+          timestamp:
+            type: string
+            description: Timestamp when the conversation was initiated
+      browser_language:
+        type: string
+        description: Browser language setting
+      conversation_language:
+        type: string
+        description: Conversation language
+    description: Additional attributes of the conversation
+  contact:
+    $ref: '#/components/schemas/contact_detail'
+    description: Contact details
+  agent_last_seen_at:
+    type: string
+    description: Timestamp when the agent last saw the conversation
+    nullable: true
+  assignee_last_seen_at:
+    type: string
+    description: Timestamp when the assignee last saw the conversation
+    nullable: true 
\ No newline at end of file
diff --git a/swagger/definitions/resource/custom_attribute.yml b/swagger/definitions/resource/custom_attribute.yml
index ba36fd714..67247f003 100644
--- a/swagger/definitions/resource/custom_attribute.yml
+++ b/swagger/definitions/resource/custom_attribute.yml
@@ -15,15 +15,24 @@ properties:
   attribute_key:
     type: string
     description: Attribute unique key value
+  regex_pattern:
+    type: string
+    description: Regex pattern
+  regex_cue:
+    type: string
+    description: Regex cue
   attribute_values:
     type: string
     description: Attribute values
-  default_value:
-    type: string
-    description: Attribute default value
   attribute_model:
     type: string
     description: Attribute type(conversation_attribute/contact_attribute)
-  account_id:
-    type: integer
-    description: Account Id
+  default_value:
+    type: string
+    description: Attribute default value
+  created_at:
+    type: string
+    description: The date and time when the custom attribute was created
+  updated_at:
+    type: string
+    description: The date and time when the custom attribute was updated
diff --git a/swagger/definitions/resource/extension/contact/conversation.yml b/swagger/definitions/resource/extension/contact/conversation.yml
index 6e6576f80..ef1b0eb75 100644
--- a/swagger/definitions/resource/extension/contact/conversation.yml
+++ b/swagger/definitions/resource/extension/contact/conversation.yml
@@ -6,17 +6,48 @@ properties:
       sender:
         type: object
         properties:
+          additional_attributes:
+            type: object
+            description: The additional attributes of the sender
+          availability_status:
+            type: string
+            description: The availability status of the sender
+          email:
+            type: string
+            description: The email of the sender
           id:
             type: number
             description: ID fo the sender
           name:
             type: string
             description: The name of the sender
+          phone_number:
+            type: string
+            description: The phone number of the sender
+          blocked:
+            type: boolean
+            description: Whether the sender is blocked
+          identifier:
+            type: string
+            description: The identifier of the sender
           thumbnail:
             type: string
             description: Avatar URL of the contact
-          channel:
-            type: string
-            description: Channel Type
+          custom_attributes:
+            type: object
+            description: The custom attributes of the sender
+          last_activity_at:
+            type: number
+            description: The last activity at of the sender
+          created_at:
+            type: number
+            description: The created at of the sender
+
+      channel:
+        type: string
+        description: Channel Type
       assignee:
-        $ref: '#/definitions/user'
+        $ref: '#/components/schemas/user'
+      hmac_verified:
+        type: boolean
+        description: Whether the hmac is verified
diff --git a/swagger/definitions/resource/extension/conversation/list.yml b/swagger/definitions/resource/extension/conversation/list.yml
index 426902d4f..39e04baa0 100644
--- a/swagger/definitions/resource/extension/conversation/list.yml
+++ b/swagger/definitions/resource/extension/conversation/list.yml
@@ -19,6 +19,6 @@ properties:
         description: 'array of conversations'
         items:
           allOf:
-            - $ref: '#/definitions/generic_id'
-            - $ref: '#/definitions/conversation'
+            - $ref: '#/components/schemas/generic_id'
+            - $ref: '#/components/schemas/conversation'
             - $ref: '../contact/conversation.yml'
diff --git a/swagger/definitions/resource/extension/conversation/show.yml b/swagger/definitions/resource/extension/conversation/show.yml
index fb697ad38..27a27018b 100644
--- a/swagger/definitions/resource/extension/conversation/show.yml
+++ b/swagger/definitions/resource/extension/conversation/show.yml
@@ -1,4 +1,4 @@
 type: object
 allOf:
-  - $ref: '#/definitions/conversation'
+  - $ref: '#/components/schemas/conversation'
   - $ref: '../contact/conversation.yml'
diff --git a/swagger/definitions/resource/inbox.yml b/swagger/definitions/resource/inbox.yml
index bba46ea34..88f5ea288 100644
--- a/swagger/definitions/resource/inbox.yml
+++ b/swagger/definitions/resource/inbox.yml
@@ -39,3 +39,87 @@ properties:
   greeting_message:
     type: string
     description: A greeting message when the user starts the conversation
+  channel_id:
+    type: number
+    description: ID of the channel this inbox belongs to
+  working_hours_enabled:
+    type: boolean
+    description: The flag which shows whether working hours feature is enabled
+  enable_email_collect:
+    type: boolean
+    description: The flag to enable collecting email from contacts
+  csat_survey_enabled:
+    type: boolean
+    description: The flag to enable CSAT survey
+  auto_assignment_config:
+    type: object
+    description: Configuration settings for auto assignment
+  out_of_office_message:
+    type: string
+    description: Message to show when agents are out of office
+  working_hours:
+    type: array
+    description: Configuration for working hours of the inbox
+    items:
+      type: object
+      properties:
+        day_of_week:
+          type: number
+          description: Day of the week (0-6, where 0 is Sunday)
+        closed_all_day:
+          type: boolean
+          description: Whether the inbox is closed for the entire day
+        open_hour:
+          type: number
+          description: Hour when inbox opens (0-23)
+        open_minutes:
+          type: number
+          description: Minutes of the hour when inbox opens (0-59)
+        close_hour:
+          type: number
+          description: Hour when inbox closes (0-23)
+        close_minutes:
+          type: number
+          description: Minutes of the hour when inbox closes (0-59)
+        open_all_day:
+          type: boolean
+          description: Whether the inbox is open for the entire day
+  timezone:
+    type: string
+    description: Timezone configuration for the inbox
+  callback_webhook_url:
+    type: string
+    description: Webhook URL for callbacks
+  allow_messages_after_resolved:
+    type: boolean
+    description: Whether to allow messages after a conversation is resolved
+  lock_to_single_conversation:
+    type: boolean
+    description: Whether to lock a contact to a single conversation
+  sender_name_type:
+    type: string
+    description: Type of sender name to display (e.g., friendly)
+  business_name:
+    type: string
+    description: Business name associated with the inbox
+  hmac_mandatory:
+    type: boolean
+    description: Whether HMAC verification is mandatory
+  selected_feature_flags:
+    type: object
+    description: Selected feature flags for the inbox
+  reply_time:
+    type: string
+    description: Expected reply time
+  messaging_service_sid:
+    type: string
+    description: Messaging service SID for SMS providers
+  phone_number:
+    type: string
+    description: Phone number associated with the inbox
+  medium:
+    type: string
+    description: Medium of communication (e.g., sms, email)
+  provider:
+    type: string
+    description: Provider of the channel
diff --git a/swagger/definitions/resource/inbox_contact.yml b/swagger/definitions/resource/inbox_contact.yml
new file mode 100644
index 000000000..fcac3d821
--- /dev/null
+++ b/swagger/definitions/resource/inbox_contact.yml
@@ -0,0 +1,20 @@
+type: object
+properties:
+  id:
+    type: number
+    description: ID of the inbox
+  avatar_url:
+    type: string
+    description: The avatar image of the inbox
+  channel_id:
+    type: number
+    description: The ID of the channel
+  name:
+    type: string
+    description: The name of the inbox
+  channel_type:
+    type: string
+    description: The type of the inbox
+  provider:
+    type: string
+    description: The provider of the inbox
diff --git a/swagger/definitions/resource/message.yml b/swagger/definitions/resource/message.yml
index 78c8fd640..f31936295 100644
--- a/swagger/definitions/resource/message.yml
+++ b/swagger/definitions/resource/message.yml
@@ -1,8 +1,40 @@
 type: object
 properties:
+  id:
+    type: number
+    description: The ID of the message
   content:
     type: string
     description: The text content of the message
+  account_id:
+    type: number
+    description: The ID of the account
+  inbox_id:
+    type: number
+    description: The ID of the inbox
+  conversation_id:
+    type: number
+    description: The ID of the conversation
+  message_type:
+    type: integer
+    enum: [0, 1, 2]
+    description: The type of the message
+  created_at:
+    type: integer
+    description: The time at which message was created
+  updated_at:
+    type: integer
+    description: The time at which message was updated
+  private:
+    type: boolean
+    description: The flags which shows whether the message is private or not
+  status:
+    type: string
+    enum: ["sent", "delivered", "read", "failed"]
+    description: The status of the message
+  source_id:
+    type: string
+    description: The source ID of the message
   content_type:
     type: string
     enum: ["text", "input_select", "cards", "form"]
@@ -10,22 +42,31 @@ properties:
   content_attributes:
     type: object
     description: The content attributes for each content_type
-  message_type:
+  sender_type:
     type: string
-    enum: ["incoming", "outgoing", "activity", "template"]
-    description: The type of the message
-  created_at:
-    type: integer
-    description: The time at which message was created
-  private:
-    type: boolean
-    description: The flags which shows whether the message is private or not
+    enum: ["contact", "agent", "agent_bot"]
+    description: The type of the sender
+  sender_id:
+    type: number
+    description: The ID of the sender
+  external_source_ids:
+    type: object
+    description: The external source IDs of the message
+  additional_attributes:
+    type: object
+    description: The additional attributes of the message
+  processed_message_content:
+    type: string
+    description: The processed message content
+  sentiment:
+    type: object
+    description: The sentiment of the message
+  conversation:
+    type: object
+    description: The conversation object
   attachment:
     type: object
     description: The file object attached to the image
   sender:
     type: object
     description: User/Agent/AgentBot object
-  conversation_id:
-    type: number
-    description: ID of the conversation
diff --git a/swagger/definitions/resource/message_detailed.yml b/swagger/definitions/resource/message_detailed.yml
new file mode 100644
index 000000000..49ff7aa09
--- /dev/null
+++ b/swagger/definitions/resource/message_detailed.yml
@@ -0,0 +1,47 @@
+type: object
+properties:
+  id:
+    type: number
+    description: The ID of the message
+  content:
+    type: string
+    description: The text content of the message
+  inbox_id:
+    type: number
+    description: The ID of the inbox
+  conversation_id:
+    type: number
+    description: The ID of the conversation
+  message_type:
+    type: integer
+    enum: [0, 1, 2, 3]
+    description: "The type of the message (0: incoming, 1: outgoing, 2: activity, 3: template)"
+  content_type:
+    type: string
+    enum: ["text", "input_select", "cards", "form", "input_csat"]
+    description: The type of the message content
+  status:
+    type: string
+    enum: ["sent", "delivered", "read", "failed"]
+    description: The status of the message
+  content_attributes:
+    type: object
+    description: The content attributes for each content_type
+    properties:
+      in_reply_to:
+        type: string
+        description: ID of the message this is replying to
+        nullable: true
+  created_at:
+    type: integer
+    description: The timestamp when message was created
+  private:
+    type: boolean
+    description: The flag which shows whether the message is private or not
+  source_id:
+    type: string
+    description: The source ID of the message
+    nullable: true
+  sender:
+    $ref: '#/components/schemas/contact_detail'
+    description: The sender of the message (only for incoming messages) 
\ No newline at end of file
diff --git a/swagger/definitions/resource/portal.yml b/swagger/definitions/resource/portal.yml
index a1bef33bc..5268e48d5 100644
--- a/swagger/definitions/resource/portal.yml
+++ b/swagger/definitions/resource/portal.yml
@@ -1,34 +1,6 @@
 type: object
 properties:
-  id:
-    type: integer
-  archived:
-    type: boolean
-  color:
-    type: string
-  config:
-    type: object
-    description: Save information about locales, allowed_locales and default portal/help-center locale
-  custom_domain:
-    type: string
-  header_text:
-    type: string
-    description: The text content.
-  homepage_link:
-    type: string
-  name:
-    type: string
-  slug:
-    type: string
-  page_title:
-    type: string
-  account_id:
-    type: integer
-  categories:
+  payload:
     type: array
     items:
-      $ref: '#/definitions/category'
-  articles:
-    type: array
-    items:
-      $ref: '#/definitions/article'
+      $ref: '#/components/schemas/portal_item'
diff --git a/swagger/definitions/resource/portal_config.yml b/swagger/definitions/resource/portal_config.yml
new file mode 100644
index 000000000..176c2ffc8
--- /dev/null
+++ b/swagger/definitions/resource/portal_config.yml
@@ -0,0 +1,18 @@
+type: object
+description: Configuration settings for the portal
+properties:
+  allowed_locales:
+    type: array
+    description: List of allowed locales for the portal
+    items:
+      type: object
+      properties:
+        code:
+          type: string
+          description: The language code
+        articles_count:
+          type: integer
+          description: Number of articles in this locale
+        categories_count:
+          type: integer
+          description: Number of categories in this locale 
\ No newline at end of file
diff --git a/swagger/definitions/resource/portal_item.yml b/swagger/definitions/resource/portal_item.yml
new file mode 100644
index 000000000..461a64f3a
--- /dev/null
+++ b/swagger/definitions/resource/portal_item.yml
@@ -0,0 +1,40 @@
+type: object
+properties:
+  id:
+    type: integer
+    description: The ID of the portal
+  archived:
+    type: boolean
+    description: Whether the portal is archived
+  color:
+    type: string
+    description: The color code for the portal
+  config:
+    $ref: '#/components/schemas/portal_config'
+  custom_domain:
+    type: string
+    description: Custom domain for the portal
+  header_text:
+    type: string
+    description: The header text for the portal
+  homepage_link:
+    type: string
+    description: Homepage link for the portal
+  name:
+    type: string
+    description: Name of the portal
+  slug:
+    type: string
+    description: URL slug for the portal
+  page_title:
+    type: string
+    description: Page title for the portal
+  account_id:
+    type: integer
+    description: ID of the account the portal belongs to
+  inbox:
+    $ref: '#/components/schemas/inbox'
+  logo:
+    $ref: '#/components/schemas/portal_logo'
+  meta:
+    $ref: '#/components/schemas/portal_meta' 
\ No newline at end of file
diff --git a/swagger/definitions/resource/portal_logo.yml b/swagger/definitions/resource/portal_logo.yml
new file mode 100644
index 000000000..606d655c7
--- /dev/null
+++ b/swagger/definitions/resource/portal_logo.yml
@@ -0,0 +1,23 @@
+type: object
+properties:
+  id:
+    type: integer
+    description: ID of the logo file
+  portal_id:
+    type: integer
+    description: ID of the portal this logo belongs to
+  file_type:
+    type: string
+    description: MIME type of the file
+  account_id:
+    type: integer
+    description: ID of the account
+  file_url:
+    type: string
+    description: URL to access the logo file
+  blob_id:
+    type: integer
+    description: ID of the blob
+  filename:
+    type: string
+    description: Name of the file 
\ No newline at end of file
diff --git a/swagger/definitions/resource/portal_meta.yml b/swagger/definitions/resource/portal_meta.yml
new file mode 100644
index 000000000..64b44fc99
--- /dev/null
+++ b/swagger/definitions/resource/portal_meta.yml
@@ -0,0 +1,23 @@
+type: object
+properties:
+  all_articles_count:
+    type: integer
+    description: Total number of articles
+  archived_articles_count:
+    type: integer
+    nullable: true
+    description: Number of archived articles
+  published_count:
+    type: integer
+    nullable: true
+    description: Number of published articles
+  draft_articles_count:
+    type: integer
+    nullable: true
+    description: Number of draft articles
+  categories_count:
+    type: integer
+    description: Number of categories
+  default_locale:
+    type: string
+    description: Default locale for the portal 
\ No newline at end of file
diff --git a/swagger/definitions/resource/portal_single.yml b/swagger/definitions/resource/portal_single.yml
new file mode 100644
index 000000000..2ca8c6e15
--- /dev/null
+++ b/swagger/definitions/resource/portal_single.yml
@@ -0,0 +1,5 @@
+type: object
+properties:
+  payload:
+    description: A single portal object (for show/update endpoints)
+    $ref: '#/components/schemas/portal_item' 
\ No newline at end of file
diff --git a/swagger/definitions/resource/public/contact.yml b/swagger/definitions/resource/public/contact.yml
index ae2eae8d3..453ac5c97 100644
--- a/swagger/definitions/resource/public/contact.yml
+++ b/swagger/definitions/resource/public/contact.yml
@@ -1,5 +1,5 @@
 type: object
-properties: 
+properties:
   id:
     type: integer
     description: Id of the contact
@@ -14,4 +14,4 @@ properties:
     description: Email of the contact
   pubsub_token:
     type: string
-    description: The token to be used to connect to chatwoot websocket
\ No newline at end of file
+    description: The token to be used to connect to chatwoot websocket
diff --git a/swagger/definitions/resource/public/conversation.yml b/swagger/definitions/resource/public/conversation.yml
index a2f797e1b..67febca2d 100644
--- a/swagger/definitions/resource/public/conversation.yml
+++ b/swagger/definitions/resource/public/conversation.yml
@@ -9,7 +9,7 @@ properties:
   messages:
     type: array
     items:
-      $ref: '#/definitions/message'
+      $ref: '#/components/schemas/message'
     description: Messages in the conversation
   contact:
     type: object
diff --git a/swagger/definitions/resource/user.yml b/swagger/definitions/resource/user.yml
index c06cbab8e..329dba12e 100644
--- a/swagger/definitions/resource/user.yml
+++ b/swagger/definitions/resource/user.yml
@@ -2,27 +2,77 @@ type: object
 properties:
   id:
     type: number
-  uid:
-    type: string
-  name:
-    type: string
-  available_name:
-    type: string
-  display_name:
-    type: string
-  email:
+  access_token:
     type: string
   account_id:
     type: number
+  available_name:
+    type: string
+  avatar_url:
+    type: string
+  confirmed:
+    type: boolean
+  display_name:
+    type: string
+    nullable: true
+  message_signature:
+    type: string
+    nullable: true
+  email:
+    type: string
+  hmac_identifier:
+    type: string
+  inviter_id:
+    type: number
+  name:
+    type: string
+  provider:
+    type: string
+  pubsub_token:
+    type: string
   role:
     type: string
     enum: ['agent', 'administrator']
-  confirmed:
-    type: boolean
-  custom_attributes: 
+  ui_settings:
+    type: object
+  uid:
+    type: string
+  type:
+    type: string
+    nullable: true
+  custom_attributes:
     type: object
     description: Available for users who are created through platform APIs and has custom attributes associated.
   accounts:
     type: array
     items:
-      $ref: '#/definitions/account'
+      type: object
+      properties:
+        id:
+          type: number
+        name:
+          type: string
+        status:
+          type: string
+        active_at:
+          type: string
+          format: date-time
+        role:
+          type: string
+          enum: ['administrator', 'agent']
+        permissions:
+          type: array
+          items:
+            type: string
+        availability:
+          type: string
+        availability_status:
+          type: string
+        auto_offline:
+          type: boolean
+        custom_role_id:
+          type: number
+          nullable: true
+        custom_role:
+          type: object
+          nullable: true
diff --git a/swagger/index.yml b/swagger/index.yml
index 41f78dbc4..e27425d41 100644
--- a/swagger/index.yml
+++ b/swagger/index.yml
@@ -1,48 +1,94 @@
-swagger: "2.0"
+openapi: '3.0.4'
 info:
-  description: This is the API documentation for Chatwoot server.
-  version: 1.0.0
   title: Chatwoot
-  termsOfService:	https://www.chatwoot.com/terms-of-service/
+  description: This is the API documentation for Chatwoot server.
+  version: 1.1.0
+  termsOfService: https://www.chatwoot.com/terms-of-service/
   contact:
     email: hello@chatwoot.com
   license:
     name: MIT License
     url: https://opensource.org/licenses/MIT
-host: app.chatwoot.com
-basePath: /
-schemes:
-  - https
-produces:
-- application/json; charset=utf-8
-consumes:
-- application/json; charset=utf-8
-securityDefinitions:
-  userApiKey:
-    type: apiKey
-    in: header
-    name: api_access_token
-    description: This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
-  agentBotApiKey:
-    type: apiKey
-    in: header
-    name: api_access_token
-    description: This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis.
-  platformAppApiKey:
-    type: apiKey
-    in: header
-    name: api_access_token
-    description: This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles.
-security:
-  - userApiKey: []
-
+servers:
+  - url: https://app.chatwoot.com/
 paths:
   $ref: ./paths/index.yml
-definitions:
-  $ref: ./definitions/index.yml
-parameters:
-  $ref: ./parameters/index.yml
-
+components:
+  schemas:
+    $ref: ./definitions/index.yml
+  parameters:
+    $ref: ./parameters/index.yml
+  securitySchemes:
+    userApiKey:
+      type: apiKey
+      in: header
+      name: api_access_token
+      description: This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
+    agentBotApiKey:
+      type: apiKey
+      in: header
+      name: api_access_token
+      description: This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis.
+    platformAppApiKey:
+      type: apiKey
+      in: header
+      name: api_access_token
+      description: This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles.
+tags:
+  - name: Accounts
+    description: Account management APIs
+  - name: Account Users
+    description: Account user management APIs
+  - name: AgentBots
+    description: Bot integrations
+  - name: Users
+    description: User management APIs
+  - name: Account AgentBots
+    description: Account-specific Agent Bots
+  - name: Agents
+    description: Agent management APIs
+  - name: Canned Responses
+    description: Pre-defined responses for common queries
+  - name: Contacts
+    description: Contact management APIs
+  - name: Contact Labels
+    description: Manage contact labels
+  - name: Conversation Assignments
+    description: Manage conversation assignments
+  - name: Conversation Labels
+    description: Manage conversation labels
+  - name: Conversations
+    description: Conversation management APIs
+  - name: Custom Attributes
+    description: Custom fields for contacts and conversations
+  - name: Custom Filters
+    description: Saved filters for conversations
+  - name: Inboxes
+    description: Communication channels setup
+  - name: Integrations
+    description: Third-party integrations
+  - name: Messages
+    description: Message management APIs
+  - name: Profile
+    description: User profile APIs
+  - name: Reports
+    description: Analytics and reporting APIs
+  - name: Teams
+    description: Team management APIs
+  - name: Webhooks
+    description: Event notification webhooks
+  - name: Automation Rule
+    description: Workflow automation rules
+  - name: Help Center
+    description: Knowledge base management
+  - name: Contacts API
+    description: Public contact APIs
+  - name: Conversations API
+    description: Public conversation APIs
+  - name: Messages API
+    description: Public message APIs
+  - name: CSAT Survey Page
+    description: Customer satisfaction survey
 x-tagGroups:
   - name: Platform
     tags:
@@ -57,7 +103,7 @@ x-tagGroups:
       - Canned Responses
       - Contacts
       - Contact Labels
-      - Conversation Assignment
+      - Conversation Assignments
       - Conversation Labels
       - Conversations
       - Custom Attributes
diff --git a/swagger/parameters/account_id.yml b/swagger/parameters/account_id.yml
index aa3d48a8a..133155c21 100644
--- a/swagger/parameters/account_id.yml
+++ b/swagger/parameters/account_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: account_id
-type: integer
+schema:
+  type: integer
 required: true
 description: The numeric ID of the account
diff --git a/swagger/parameters/agent_bot_id.yml b/swagger/parameters/agent_bot_id.yml
index 6c94ef5dc..4d1479cb4 100644
--- a/swagger/parameters/agent_bot_id.yml
+++ b/swagger/parameters/agent_bot_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: id
-type: integer
+schema:
+  type: integer
 required: true
 description: The ID of the agentbot to be updated
diff --git a/swagger/parameters/contact_sort.yml b/swagger/parameters/contact_sort.yml
index 6f3da0b1b..f25d07760 100644
--- a/swagger/parameters/contact_sort.yml
+++ b/swagger/parameters/contact_sort.yml
@@ -1,14 +1,15 @@
 in: query
 name: sort
-type: string
-enum:
-  - name
-  - email
-  - phone_number
-  - last_activity_at
-  - -name
-  - -email
-  - -phone_number
-  - -last_activity_at
+schema:
+  type: string
+  enum:
+    - name
+    - email
+    - phone_number
+    - last_activity_at
+    - -name
+    - -email
+    - -phone_number
+    - -last_activity_at
 required: false
 description: The attribute by which list should be sorted
diff --git a/swagger/parameters/conversation_id.yml b/swagger/parameters/conversation_id.yml
index d8de755fe..4f4cb19ab 100644
--- a/swagger/parameters/conversation_id.yml
+++ b/swagger/parameters/conversation_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: conversation_id
-type: integer
+schema:
+  type: integer
 required: true
 description: The numeric ID of the conversation
diff --git a/swagger/parameters/conversation_uuid.yml b/swagger/parameters/conversation_uuid.yml
index b2bff7f39..c585ddc09 100644
--- a/swagger/parameters/conversation_uuid.yml
+++ b/swagger/parameters/conversation_uuid.yml
@@ -1,5 +1,6 @@
 in: path
 name: conversation_uuid
-type: integer
+schema:
+  type: integer
 required: true
 description: The uuid of the conversation
diff --git a/swagger/parameters/custom_filter_id.yml b/swagger/parameters/custom_filter_id.yml
index b19f52f8e..46776511f 100644
--- a/swagger/parameters/custom_filter_id.yml
+++ b/swagger/parameters/custom_filter_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: custom_filter_id
-type: integer
+schema:
+  type: integer
 required: true
 description: The numeric ID of the custom filter
diff --git a/swagger/parameters/hook_id.yml b/swagger/parameters/hook_id.yml
index c1600def4..f1c50c3d4 100644
--- a/swagger/parameters/hook_id.yml
+++ b/swagger/parameters/hook_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: hook_id
-type: integer
+schema:
+  type: integer
 required: true
 description: The numeric ID of the integration hook
diff --git a/swagger/parameters/inbox_id.yml b/swagger/parameters/inbox_id.yml
index 716d34de6..58640fb08 100644
--- a/swagger/parameters/inbox_id.yml
+++ b/swagger/parameters/inbox_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: inbox_id
-type: integer
+schema:
+  type: integer
 required: true
 description: The ID of the Inbox
diff --git a/swagger/parameters/message_id.yml b/swagger/parameters/message_id.yml
index 3fc6edfcf..3064a31e2 100644
--- a/swagger/parameters/message_id.yml
+++ b/swagger/parameters/message_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: message_id
-type: integer
+schema:
+  type: integer
 required: true
 description: The numeric ID of the message
diff --git a/swagger/parameters/page.yml b/swagger/parameters/page.yml
index 8cdc77b1e..3ef0f55b6 100644
--- a/swagger/parameters/page.yml
+++ b/swagger/parameters/page.yml
@@ -1,6 +1,7 @@
 in: query
 name: page
-type: integer
-default: 1
+schema:
+  type: integer
+  default: 1
 required: false
 description: The page parameter
diff --git a/swagger/parameters/platform_user_id.yml b/swagger/parameters/platform_user_id.yml
index d31f71878..708a0aad9 100644
--- a/swagger/parameters/platform_user_id.yml
+++ b/swagger/parameters/platform_user_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: id
-type: integer
+schema:
+  type: integer
 required: true
 description: The numeric ID of the user on the platform
diff --git a/swagger/parameters/portal_id.yml b/swagger/parameters/portal_id.yml
index b45f69629..dcd1f8b32 100644
--- a/swagger/parameters/portal_id.yml
+++ b/swagger/parameters/portal_id.yml
@@ -1,5 +1,6 @@
 in: path
-name: portal_id
-type: integer
+name: id
+schema:
+  type: string
 required: true
-description: The numeric ID of the portal
+description: The slug identifier of the portal
diff --git a/swagger/parameters/public/contact_identifier.yml b/swagger/parameters/public/contact_identifier.yml
index 6bb522c6b..3dd2d28c2 100644
--- a/swagger/parameters/public/contact_identifier.yml
+++ b/swagger/parameters/public/contact_identifier.yml
@@ -1,5 +1,6 @@
 in: path
 name: contact_identifier
-type: string
+schema:
+  type: string
 required: true
 description: The source id of contact obtained on contact create
diff --git a/swagger/parameters/public/inbox_identifier.yml b/swagger/parameters/public/inbox_identifier.yml
index 091c0d73e..35e33e6c2 100644
--- a/swagger/parameters/public/inbox_identifier.yml
+++ b/swagger/parameters/public/inbox_identifier.yml
@@ -1,5 +1,6 @@
 in: path
 name: inbox_identifier
-type: string
+schema:
+  type: string
 required: true
 description: The identifier obtained from API inbox channel
diff --git a/swagger/parameters/report_metric.yml b/swagger/parameters/report_metric.yml
index 552b0d310..c4bb6cc76 100644
--- a/swagger/parameters/report_metric.yml
+++ b/swagger/parameters/report_metric.yml
@@ -1,12 +1,13 @@
 in: query
 name: metric
-type: string
-enum:
-  - conversations_count
-  - incoming_messages_count
-  - outgoing_messages_count
-  - avg_first_response_time
-  - avg_resolution_time
-  - resolutions_count
+schema:
+  type: string
+  enum:
+    - conversations_count
+    - incoming_messages_count
+    - outgoing_messages_count
+    - avg_first_response_time
+    - avg_resolution_time
+    - resolutions_count
 required: true
 description: The type of metric
diff --git a/swagger/parameters/report_type.yml b/swagger/parameters/report_type.yml
index 9f5fbf363..668fd0922 100644
--- a/swagger/parameters/report_type.yml
+++ b/swagger/parameters/report_type.yml
@@ -1,11 +1,12 @@
 in: query
 name: type
-type: string
-enum:
-  - account
-  - agent
-  - inbox
-  - label
-  - team
+schema:
+  type: string
+  enum:
+    - account
+    - agent
+    - inbox
+    - label
+    - team
 required: true
 description: Type of report
diff --git a/swagger/parameters/source_id.yml b/swagger/parameters/source_id.yml
index 408beed86..a2c3bb807 100644
--- a/swagger/parameters/source_id.yml
+++ b/swagger/parameters/source_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: source_id
 required: true
-type: string
+schema:
+  type: string
 description: "Id of the session for which the conversation is created.\n\n\n\n Source Ids can be obtained through contactable inboxes API or via generated.<br/><br/>Website: Chatwoot generated string which can be obtained from webhook events. <br/> Phone Channels(Twilio): Phone number in e164 format <br/> Email Channels: Contact Email address <br/> API Channel: Any Random String"
diff --git a/swagger/parameters/team_id.yml b/swagger/parameters/team_id.yml
index c18532b75..9caca20b3 100644
--- a/swagger/parameters/team_id.yml
+++ b/swagger/parameters/team_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: team_id
-type: integer
+schema:
+  type: integer
 required: true
 description: The ID of the team to be updated
diff --git a/swagger/parameters/webhook_id.yml b/swagger/parameters/webhook_id.yml
index 4400a082c..524a3e733 100644
--- a/swagger/parameters/webhook_id.yml
+++ b/swagger/parameters/webhook_id.yml
@@ -1,5 +1,6 @@
 in: path
 name: webhook_id
-type: integer
+schema:
+  type: integer
 required: true
 description: The numeric ID of the webhook
diff --git a/swagger/paths/application/agent_bots/create.yml b/swagger/paths/application/agent_bots/create.yml
index e0fde6184..bc97acb32 100644
--- a/swagger/paths/application/agent_bots/create.yml
+++ b/swagger/paths/application/agent_bots/create.yml
@@ -3,17 +3,24 @@ tags:
 operationId: create-an-account-agent-bot
 summary: Create an Agent Bot
 description: Create an agent bot in the account
-parameters:
-  - $ref: '#/parameters/account_id'
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/agent_bot_create_update_payload'
+security:
+  - userApiKey: []
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/agent_bot_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/agent_bot'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/agent_bot'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/agent_bots/delete.yml b/swagger/paths/application/agent_bots/delete.yml
index 0e3daf6cb..84dcc6f55 100644
--- a/swagger/paths/application/agent_bots/delete.yml
+++ b/swagger/paths/application/agent_bots/delete.yml
@@ -3,10 +3,20 @@ tags:
 operationId: delete-an-account-agent-bot
 summary: Delete an AgentBot
 description: Delete an AgentBot from the account
+security:
+  - userApiKey: []
 responses:
   200:
     description: Success
   401:
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
   404:
     description: The agent bot does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/agent_bots/index.yml b/swagger/paths/application/agent_bots/index.yml
index 2c5fe289f..20b0bab82 100644
--- a/swagger/paths/application/agent_bots/index.yml
+++ b/swagger/paths/application/agent_bots/index.yml
@@ -3,14 +3,21 @@ tags:
 operationId: list-all-account-agent-bots
 summary: List all AgentBots
 description: List all agent bots available for the current account
+security:
+  - userApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of agent bots'
-      items:
-        $ref: '#/definitions/agent_bot'
-
-  401:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of agent bots'
+          items:
+            $ref: '#/components/schemas/agent_bot'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/agent_bots/show.yml b/swagger/paths/application/agent_bots/show.yml
index b94637690..061908c2c 100644
--- a/swagger/paths/application/agent_bots/show.yml
+++ b/swagger/paths/application/agent_bots/show.yml
@@ -3,12 +3,24 @@ tags:
 operationId: get-details-of-a-single-account-agent-bot
 summary: Get an agent bot details
 description: Get the details of an agent bot in the account
+security:
+  - userApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/agent_bot'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/agent_bot'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The given agent bot ID does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/agent_bots/update.yml b/swagger/paths/application/agent_bots/update.yml
index 562d58841..0f988cb18 100644
--- a/swagger/paths/application/agent_bots/update.yml
+++ b/swagger/paths/application/agent_bots/update.yml
@@ -3,16 +3,24 @@ tags:
 operationId: update-an-account-agent-bot
 summary: Update an agent bot
 description: Update an agent bot's attributes
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/agent_bot_create_update_payload'
+security:
+  - userApiKey: []
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/agent_bot_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/agent_bot'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/agent_bot'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/agents/create.yml b/swagger/paths/application/agents/create.yml
index dd191d81f..51436381e 100644
--- a/swagger/paths/application/agents/create.yml
+++ b/swagger/paths/application/agents/create.yml
@@ -5,39 +5,23 @@ summary: Add a New Agent
 description: Add a new Agent to Account
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - name
-        - email
-        - role
-      properties:
-        name:
-          type: string
-          description: Full Name of the agent
-        email:
-          type: string
-          description: Email of the Agent
-        role:
-          type: string
-          enum: ['agent', 'administrator']
-          description: Whether its administrator or agent
-        availability_status:
-          type: string
-          enum: ['available', 'busy', 'offline']
-          description: The availability setting of the agent.
-        auto_offline:
-          type: boolean
-          description: Whether the availability status of agent is configured to go offline automatically when away.
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/agent_create_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        description: 'Newly Created Agent'
-        $ref: '#/definitions/agent'
-  403:
+    content:
+      application/json:
+        schema:
+          description: 'Newly Created Agent'
+          $ref: '#/components/schemas/agent'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/agents/delete.yml b/swagger/paths/application/agents/delete.yml
index 118ddf234..d006659e3 100644
--- a/swagger/paths/application/agents/delete.yml
+++ b/swagger/paths/application/agents/delete.yml
@@ -8,13 +8,22 @@ security:
 parameters:
   - in: path
     name: id
-    type: integer
+    schema:
+      type: integer
     required: true
-    description: The ID of the agent to be deleted
+    description: The ID of the agent to be deleted.
 responses:
   200:
     description: Success
   404:
     description: Agent not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
   403:
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/agents/index.yml b/swagger/paths/application/agents/index.yml
index 7961ad3b0..2073e2ba0 100644
--- a/swagger/paths/application/agents/index.yml
+++ b/swagger/paths/application/agents/index.yml
@@ -8,10 +8,16 @@ security:
 responses:
   200:
     description: Success
-    schema:
-        type: array
-        description: 'Array of all active agents'
-        items:
-          $ref: '#/definitions/agent'
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of all active agents'
+          items:
+            $ref: '#/components/schemas/agent'
   403:
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/agents/update.yml b/swagger/paths/application/agents/update.yml
index a72f5ed4e..afb5579f3 100644
--- a/swagger/paths/application/agents/update.yml
+++ b/swagger/paths/application/agents/update.yml
@@ -8,35 +8,33 @@ security:
 parameters:
   - in: path
     name: id
-    type: integer
+    schema:
+      type: integer
     required: true
     description: The ID of the agent to be updated.
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - role
-      properties:
-        role:
-          type: string
-          enum: ['agent', 'administrator']
-          description: Whether its administrator or agent
-        availability:
-          type: string
-          enum: ['available', 'busy', 'offline']
-          description: The availability setting of the agent.
-        auto_offline:
-          type: boolean
-          description: Whether the availability status of agent is configured to go offline automatically when away.
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/agent_update_payload'
 responses:
   200:
     description: Success
-    schema:
-        description: 'The updated agent'
-        $ref: '#/definitions/agent'
+    content:
+      application/json:
+        schema:
+          description: 'The updated agent'
+          $ref: '#/components/schemas/agent'
   404:
     description: Agent not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
   403:
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/article/create.yml b/swagger/paths/application/article/create.yml
index 0733fb860..02b13b6c1 100644
--- a/swagger/paths/application/article/create.yml
+++ b/swagger/paths/application/article/create.yml
@@ -5,16 +5,22 @@ summary: Add a new article
 description: Add a new article to portal
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/article_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/article_create_update_payload'
 responses:
   '200':
     description: Success
-    schema:
-      $ref: '#/definitions/article'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/article'
   '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/automation_rule/create.yml b/swagger/paths/application/automation_rule/create.yml
index ac5de803a..a8a309dad 100644
--- a/swagger/paths/application/automation_rule/create.yml
+++ b/swagger/paths/application/automation_rule/create.yml
@@ -5,16 +5,22 @@ summary: Add a new automation rule
 description: Add a new automation rule to account
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/automation_rule_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/automation_rule_create_update_payload'
 responses:
   '200':
     description: Success
-    schema:
-      $ref: '#/definitions/automation_rule'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/automation_rule'
   '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/automation_rule/delete.yml b/swagger/paths/application/automation_rule/delete.yml
index f82647d1d..4d30fb812 100644
--- a/swagger/paths/application/automation_rule/delete.yml
+++ b/swagger/paths/application/automation_rule/delete.yml
@@ -8,7 +8,8 @@ security:
 parameters:
   - in: path
     name: id
-    type: integer
+    schema:
+      type: integer
     required: true
     description: The ID of the automation rule to be deleted
 responses:
@@ -16,5 +17,13 @@ responses:
     description: Success
   '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
   '404':
     description: automation rule not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/automation_rule/index.yml b/swagger/paths/application/automation_rule/index.yml
index 031696aeb..b5193e1af 100644
--- a/swagger/paths/application/automation_rule/index.yml
+++ b/swagger/paths/application/automation_rule/index.yml
@@ -3,18 +3,21 @@ tags:
 operationId: get-account-automation-rule
 summary: List all automation rules in an account
 parameters:
-  - $ref: '#/parameters/account_id'
-  - $ref: '#/parameters/page'
+  - $ref: '#/components/parameters/account_id'
+  - $ref: '#/components/parameters/page'
 description: Get details of automation rules in an Account
 security:
   - userApiKey: []
 responses:
   '200':
     description: Success
-    schema:
-      type: array
-      description: Array of all automation rules
-      items:
-        $ref: '#/definitions/automation_rule'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/automation_rule'
   '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/automation_rule/show.yml b/swagger/paths/application/automation_rule/show.yml
index d99f8170b..ea3db048b 100644
--- a/swagger/paths/application/automation_rule/show.yml
+++ b/swagger/paths/application/automation_rule/show.yml
@@ -3,18 +3,51 @@ tags:
 operationId: get-details-of-a-single-automation-rule
 summary: Get a automation rule details
 description: Get the details of a automation rule in the account
+security:
+  - userApiKey: []
 parameters:
   - in: path
     name: id
-    type: integer
+    schema:
+      type: integer
     required: true
     description: The ID of the automation rule to be updated.
 responses:
   '200':
     description: Success
-    schema:
-      $ref: '#/definitions/automation_rule'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/automation_rule'
+        example:
+          payload:
+            id: 90
+            account_id: 1
+            name: "add-label-bug-if-message-contains-bug"
+            description: "add-label-bug-if-message-contains-bug"
+            event_name: "message_created"
+            conditions:
+              - values: ["incoming"]
+                attribute_key: "message_type"
+                query_operator: "and"
+                filter_operator: "equal_to"
+              - values: ["bug"]
+                attribute_key: "content"
+                filter_operator: "contains"
+            actions:
+              - action_name: "add_label"
+                action_params: ["bugs", "support-query"]
+            created_on: 1650555440
+            active: true
   '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
   '404':
     description: The given rule ID does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/automation_rule/update.yml b/swagger/paths/application/automation_rule/update.yml
index 35a4cb67a..414885799 100644
--- a/swagger/paths/application/automation_rule/update.yml
+++ b/swagger/paths/application/automation_rule/update.yml
@@ -8,20 +8,32 @@ security:
 parameters:
   - in: path
     name: id
-    type: integer
+    schema:
+      type: integer
     required: true
     description: The ID of the automation rule to be updated.
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/automation_rule_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/automation_rule_create_update_payload'
 responses:
   '200':
     description: Success
-    schema:
-      $ref: '#/definitions/automation_rule'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/automation_rule'
   '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
   '404':
     description: Rule not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/canned_responses/create.yml b/swagger/paths/application/canned_responses/create.yml
index 95eacafb1..95d822a87 100644
--- a/swagger/paths/application/canned_responses/create.yml
+++ b/swagger/paths/application/canned_responses/create.yml
@@ -5,17 +5,23 @@ summary: Add a New Canned Response
 description: Add a new Canned Response to Account
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/canned_response_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/canned_response_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        description: 'Newly Created Canned Response'
-        $ref: '#/definitions/canned_response'
-  403:
+    content:
+      application/json:
+        schema:
+          description: 'Newly Created Canned Response'
+          $ref: '#/components/schemas/canned_response'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/canned_responses/delete.yml b/swagger/paths/application/canned_responses/delete.yml
index 2b1d08238..57ff1850b 100644
--- a/swagger/paths/application/canned_responses/delete.yml
+++ b/swagger/paths/application/canned_responses/delete.yml
@@ -8,13 +8,22 @@ security:
 parameters:
   - in: path
     name: id
-    type: integer
+    schema:
+      type: integer
     required: true
     description: The ID of the canned response to be deleted
 responses:
-  200:
+  '200':
     description: Success
-  404:
+  '404':
     description: Canned Response not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/canned_responses/index.yml b/swagger/paths/application/canned_responses/index.yml
index 3094a23a6..1b8ad694c 100644
--- a/swagger/paths/application/canned_responses/index.yml
+++ b/swagger/paths/application/canned_responses/index.yml
@@ -6,12 +6,18 @@ description: Get Details of Canned Responses in an Account
 security:
   - userApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        type: array
-        description: 'Array of all canned responses'
-        items:
-          $ref: '#/definitions/canned_response'
-  403:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of all canned responses'
+          items:
+            $ref: '#/components/schemas/canned_response'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/canned_responses/update.yml b/swagger/paths/application/canned_responses/update.yml
index 7ea801f2f..57315d5be 100644
--- a/swagger/paths/application/canned_responses/update.yml
+++ b/swagger/paths/application/canned_responses/update.yml
@@ -1,5 +1,5 @@
 tags:
-  - Canned Response
+  - Canned Responses
 operationId: update-canned-response-in-account
 summary: Update Canned Response in Account
 description: Update a Canned Response in Account
@@ -8,21 +8,33 @@ security:
 parameters:
   - in: path
     name: id
-    type: integer
+    schema:
+      type: integer
     required: true
     description: The ID of the canned response to be updated.
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/canned_response_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/canned_response_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        description: 'The updated canned response'
-        $ref: '#/definitions/canned_response'
-  404:
+    content:
+      application/json:
+        schema:
+          description: 'The updated canned response'
+          $ref: '#/components/schemas/canned_response'
+  '404':
     description: Agent not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/category/create.yml b/swagger/paths/application/category/create.yml
index 7b569a40b..56c757517 100644
--- a/swagger/paths/application/category/create.yml
+++ b/swagger/paths/application/category/create.yml
@@ -5,16 +5,22 @@ summary: Add a new category
 description: Add a new category to portal
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/category_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/category_create_update_payload'
 responses:
   '200':
     description: Success
-    schema:
-      $ref: '#/definitions/category'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/category'
   '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/contact_inboxes/create.yml b/swagger/paths/application/contact_inboxes/create.yml
index 2b784b5dd..64ebeb21c 100644
--- a/swagger/paths/application/contact_inboxes/create.yml
+++ b/swagger/paths/application/contact_inboxes/create.yml
@@ -5,34 +5,47 @@ post:
   description: Create a contact inbox record for an inbox
   summary: Create contact inbox
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - name: id
       in: path
-      type: number
+      schema:
+        type: number
       description: ID of the contact
       required: true
-    - name: data
-      in: body
-      required: true
-      schema:
-        type: object
-        required:
-          - inbox_id
-        properties:
-          inbox_id:
-            type: number
-            description: The ID of the inbox
-          source_id:
-            type: string
-            description: Contact Inbox Source Id
+  security:
+    - userApiKey: []
+  requestBody:
+    required: true
+    content:
+      application/json:
+        schema:
+          type: object
+          required:
+            - inbox_id
+          properties:
+            inbox_id:
+              type: number
+              description: The ID of the inbox
+              example: 1
+            source_id:
+              type: string
+              description: Contact Inbox Source Id
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        $ref: '#/definitions/contact_inboxes'
-    401:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/contact_inboxes'
+    '401':
       description: Authentication error
-      schema:
-        $ref: '#/definitions/bad_request_error'
-    422:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '422':
       description: Incorrect payload
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/contactable_inboxes/get.yml b/swagger/paths/application/contactable_inboxes/get.yml
index 23ce37788..357c84597 100644
--- a/swagger/paths/application/contactable_inboxes/get.yml
+++ b/swagger/paths/application/contactable_inboxes/get.yml
@@ -4,21 +4,32 @@ get:
   operationId: contactableInboxesGet
   description: Get List of contactable Inboxes
   summary: Get Contactable Inboxes
+  security:
+    - userApiKey: []
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - name: id
       in: path
-      type: number
+      schema:
+        type: number
       description: ID of the contact
       required: true
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        $ref: '#/definitions/contactable_inboxes'
-    401:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/contactable_inboxes_response'
+    '401':
       description: Authentication error
-      schema:
-        $ref: '#/definitions/bad_request_error'
-    422:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '422':
       description: Incorrect payload
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/contacts/conversations.yml b/swagger/paths/application/contacts/conversations.yml
index d08235f5e..b1bd7e522 100644
--- a/swagger/paths/application/contacts/conversations.yml
+++ b/swagger/paths/application/contacts/conversations.yml
@@ -1,22 +1,43 @@
+parameters:
+  - $ref: '#/components/parameters/account_id'
+  - name: id
+    in: path
+    required: true
+    schema:
+      type: number
+    description: ID of the contact
+
 get:
   tags:
     - Contacts
   operationId: contactConversations
   summary: Contact Conversations
-  description: Get conversations associated to that contact
+  description: Get conversations associated with that contact
   parameters:
-    - $ref: '#/parameters/account_id'
     - name: id
       in: path
-      type: number
-      description: ID of the contact
       required: true
-  responses:
-    200:
-      description: Success
       schema:
-        $ref: '#/definitions/contact_conversations'
-    404:
+        type: number
+      description: ID of the contact
+  security:
+    - userApiKey: []
+  responses:
+    '200':
+      description: Success
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/contact_conversations_response'
+    '404':
       description: Contact not found
-    403:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/contacts/crud.yml b/swagger/paths/application/contacts/crud.yml
index 3c982dfe9..dcabb145d 100644
--- a/swagger/paths/application/contacts/crud.yml
+++ b/swagger/paths/application/contacts/crud.yml
@@ -1,58 +1,94 @@
 parameters:
-  - $ref: '#/parameters/account_id'
+  - $ref: '#/components/parameters/account_id'
   - name: id
     in: path
-    type: number
-    description: ID of the contact
     required: true
+    schema:
+      type: number
+    description: ID of the contact
 
 get:
   tags:
     - Contacts
   operationId: contactDetails
   summary: Show Contact
+  security:
+    - userApiKey: []
   description: Get a contact belonging to the account using ID
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        $ref: '#/definitions/extended_contact'
-    404:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/contact_show_response'
+    '404':
       description: Contact not found
-    403:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
 
 put:
   tags:
     - Contacts
   operationId: contactUpdate
   summary: Update Contact
+  security:
+    - userApiKey: []
   description: Update a contact belonging to the account using ID
-  parameters:
-    - name: data
-      in: body
-      required: true
-      schema:
-        $ref: '#/definitions/contact_update'
+  requestBody:
+    required: true
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/contact_update_payload'
   responses:
-    204:
+    '204':
       description: Success
-      schema:
-        $ref: '#/definitions/contact_base'
-    404:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/contact_base'
+    '404':
       description: Contact not found
-    403:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
 
 delete:
   tags:
     - Contacts
   operationId: contactDelete
   summary: Delete Contact
+  security:
+    - userApiKey: []
+  description: Delete a contact belonging to the account using ID
   responses:
-    200:
+    '200':
       description: Success
-    401:
+    '401':
       description: Unauthorized
-    404:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '404':
       description: Contact not found
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/contacts/filter.yml b/swagger/paths/application/contacts/filter.yml
index 2a1d53cf7..10d49f8c6 100644
--- a/swagger/paths/application/contacts/filter.yml
+++ b/swagger/paths/application/contacts/filter.yml
@@ -1,58 +1,64 @@
-tags:
-  - Contacts
-operationId: contactFilter
-description: Filter contacts with custom filter options and pagination
-summary: Contact Filter
-security:
-  - userApiKey: []
-  - agentBotApiKey: []
-parameters:
-  - name: page
-    in: query
-    type: integer
-  - name: body
-    in: body
+post:
+  tags:
+    - Contacts
+  operationId: contactFilter
+  description: Filter contacts with custom filter options and pagination
+  summary: Contact Filter
+  security:
+    - userApiKey: []
+  parameters:
+    - $ref: '#/components/parameters/account_id'
+    - name: page
+      in: query
+      schema:
+        type: number
+  requestBody:
     required: true
-    schema:
-      type: object
-      properties:
-        payload:
-          type: array
-          items:
-            type: object
-            properties:
-              attribute_key:
-                type: string
-                description: filter attribute name
-              filter_operator:
-                type: string
-                description: filter operator name
-                enum: [ equal_to, not_equal_to, contains, does_not_contain ]
-              values:
-                type: array
-                items:
-                  type: string
-                description: array of the attribute values to filter
-              query_operator:
-                type: string
-                description: query operator name
-                enum: [ AND, OR ]
-          example:
-            - attribute_key: 'name'
-              filter_operator: 'equal_to'
-              values: ['en']
-              query_operator: 'AND'
-            - attribute_key: 'country_code'
-              filter_operator: 'equal_to'
-              values: ['us']
-              query_operator: null
-
-responses:
-  200:
-    description: Success
-    schema:
-      $ref: '#/definitions/contact_list'
-  400:
-    description: Bad Request Error
-    schema:
-      $ref: '#/definitions/bad_request_error'
+    content:
+      application/json:
+        schema:
+          type: object
+          properties:
+            payload:
+              type: array
+              items:
+                type: object
+                properties:
+                  attribute_key:
+                    type: string
+                    description: filter attribute name
+                  filter_operator:
+                    type: string
+                    description: filter operator name
+                    enum: [equal_to, not_equal_to, contains, does_not_contain]
+                  values:
+                    type: array
+                    items:
+                      type: string
+                    description: array of the attribute values to filter
+                  query_operator:
+                    type: string
+                    description: query operator name
+                    enum: [AND, OR]
+              example:
+                - attribute_key: 'name'
+                  filter_operator: 'equal_to'
+                  values: ['en']
+                  query_operator: 'AND'
+                - attribute_key: 'country_code'
+                  filter_operator: 'equal_to'
+                  values: ['us']
+                  query_operator: null
+  responses:
+    '200':
+      description: Success
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/contacts_list_response'
+    '400':
+      description: Bad Request Error
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/contacts/labels.yml b/swagger/paths/application/contacts/labels.yml
new file mode 100644
index 000000000..a764e36b2
--- /dev/null
+++ b/swagger/paths/application/contacts/labels.yml
@@ -0,0 +1,79 @@
+parameters:
+  - $ref: '#/components/parameters/account_id'
+  - name: id
+    in: path
+    required: true
+    schema:
+      type: number
+    description: ID of the contact
+
+get:
+  tags:
+    - Contact Labels
+  operationId: list-all-labels-of-a-contact
+  summary: List Labels
+  description: Lists all the labels of a contact
+  security:
+    - userApiKey: []
+  responses:
+    '200':
+      description: Success
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/contact_labels'
+    '401':
+      description: Unauthorized
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '404':
+      description: Contact not found
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+
+post:
+  tags:
+    - Contact Labels
+  operationId: contact-add-labels
+  summary: Add Labels
+  description: Add labels to a contact. Note that this API would overwrite the existing list of labels associated to the conversation.
+  security:
+    - userApiKey: []
+  requestBody:
+    required: true
+    content:
+      application/json:
+        schema:
+          type: object
+          required:
+            - labels
+          properties:
+            labels:
+              type: array
+              description: Array of labels (comma-separated strings)
+              items:
+                type: string
+              example: ['support', 'billing']
+  responses:
+    '200':
+      description: Success
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/contact_labels'
+    '401':
+      description: Unauthorized
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '404':
+      description: Contact not found
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/contacts/labels/create.yml b/swagger/paths/application/contacts/labels/create.yml
deleted file mode 100644
index 01821d688..000000000
--- a/swagger/paths/application/contacts/labels/create.yml
+++ /dev/null
@@ -1,26 +0,0 @@
-tags:
-  - Contact Labels
-operationId: contact-add-labels
-summary: Add Labels
-description: Add labels to a contact. Note that this API would overwrite the existing list of labels associated to the conversation.
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      properties:
-        labels:
-          type: array
-          description: Array of labels (comma-separated strings)
-          items:
-            type: string
-responses:
-  200:
-    description: Success
-    schema:
-      $ref: '#/definitions/contact_labels'
-  404:
-    description: Contact not found
-  401:
-    description: Unauthorized
diff --git a/swagger/paths/application/contacts/labels/index.yml b/swagger/paths/application/contacts/labels/index.yml
deleted file mode 100644
index ad3c7ff81..000000000
--- a/swagger/paths/application/contacts/labels/index.yml
+++ /dev/null
@@ -1,14 +0,0 @@
-tags:
-  - Contact Labels
-operationId: list-all-labels-of-a-contact
-summary: List Labels
-description: Lists all the labels of a contact
-responses:
-  200:
-    description: Success
-    schema:
-      $ref: '#/definitions/contact_labels'
-  404:
-    description: Contact not found
-  401:
-    description: Unauthorized
diff --git a/swagger/paths/application/contacts/list_create.yml b/swagger/paths/application/contacts/list_create.yml
index 4329ed3b7..eb5754a15 100644
--- a/swagger/paths/application/contacts/list_create.yml
+++ b/swagger/paths/application/contacts/list_create.yml
@@ -2,21 +2,27 @@ get:
   tags:
     - Contacts
   operationId: contactList
-  description: Listing all the resolved contacts with pagination (Page size = 15) . Resolved contacts are the ones with a value for identifier, email or phone number
+  description: Listing all the resolved contacts with pagination (Page size = 15). Resolved contacts are the ones with a value for identifier, email or phone number
   summary: List Contacts
+  security:
+    - userApiKey: []
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/contact_sort_param'
-    - $ref: '#/parameters/page'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/contact_sort_param'
+    - $ref: '#/components/parameters/page'
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        $ref: '#/definitions/contact_list'
-    400:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/contacts_list_response'
+    '400':
       description: Bad Request Error
-      schema:
-        $ref: '#/definitions/bad_request_error'
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
 
 post:
   tags:
@@ -24,19 +30,26 @@ post:
   operationId: contactCreate
   description: Create a new Contact
   summary: Create Contact
+  security:
+    - userApiKey: []
   parameters:
-    - $ref: '#/parameters/account_id'
-    - name: data
-      in: body
-      required: true
-      schema:
-        $ref: '#/definitions/contact_create'
+    - $ref: '#/components/parameters/account_id'
+  requestBody:
+    required: true
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/contact_create_payload'
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        $ref: '#/definitions/extended_contact'
-    400:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/extended_contact'
+    '400':
       description: Bad Request Error
-      schema:
-        $ref: '#/definitions/bad_request_error'
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/contacts/search.yml b/swagger/paths/application/contacts/search.yml
index 63cc11903..61075dc00 100644
--- a/swagger/paths/application/contacts/search.yml
+++ b/swagger/paths/application/contacts/search.yml
@@ -4,23 +4,27 @@ get:
   operationId: contactSearch
   description: Search the resolved contacts using a search key, currently supports email search (Page size = 15). Resolved contacts are the ones with a value for identifier, email or phone number
   summary: Search Contacts
+  security:
+    - userApiKey: []
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - name: q
       in: query
-      type: string
+      schema:
+        type: string
       description: Search using contact `name`, `identifier`, `email` or `phone number`
-    - $ref: '#/parameters/contact_sort_param'
-    - $ref: '#/parameters/page'
+    - $ref: '#/components/parameters/contact_sort_param'
+    - $ref: '#/components/parameters/page'
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        type: object
-        properties:
-          payload:
-            $ref: '#/definitions/contact_list'
-    401:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/contacts_list_response'
+    '401':
       description: Authentication error
-      schema:
-        $ref: '#/definitions/bad_request_error'
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/assignments.yml b/swagger/paths/application/conversation/assignments.yml
index a67ce59ad..49b7022db 100644
--- a/swagger/paths/application/conversation/assignments.yml
+++ b/swagger/paths/application/conversation/assignments.yml
@@ -1,30 +1,42 @@
 tags:
-  - Conversation Assignment
+  - Conversation Assignments
 operationId: assign-a-conversation
 summary: Assign Conversation
 description: Assign a conversation to an agent or a team
 security:
   - userApiKey: []
   - agentBotApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      properties:
-        assignee_id:
-          type: number
-          description: Id of the assignee user
-        team_id:
-          type: number
-          description: Id of the team. If the assignee_id is present, this param would be ignored
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        properties:
+          assignee_id:
+            type: number
+            description: Id of the assignee user
+            example: 1
+          team_id:
+            type: number
+            description: Id of the team. If the assignee_id is present, this param would be ignored
+            example: 1
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/user'
-  404:
-    description: Conversation not found
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/user'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
+    description: Conversation not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/custom_attributes.yml b/swagger/paths/application/conversation/custom_attributes.yml
index bfd416138..6e5786742 100644
--- a/swagger/paths/application/conversation/custom_attributes.yml
+++ b/swagger/paths/application/conversation/custom_attributes.yml
@@ -5,32 +5,41 @@ summary: Update Custom Attributes
 description: Updates the custom attributes of a conversation
 security:
   - userApiKey: []
-  - agentBotApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - custom_attributes
-      properties:
-        custom_attributes:
-          type: object
-          description: The custom attributes to be set for the conversation
-          example:
-            order_id: "12345"
-            previous_conversation: "67890"
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        required:
+          - custom_attributes
+        properties:
+          custom_attributes:
+            type: object
+            description: The custom attributes to be set for the conversation
+            example:
+              order_id: '12345'
+              previous_conversation: '67890'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: object
-      properties:
-        custom_attributes:
+    content:
+      application/json:
+        schema:
           type: object
-          description: The custom attributes of the conversation
-  404:
+          properties:
+            custom_attributes:
+              type: object
+              description: The custom attributes of the conversation
+  '401':
+    description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: Conversation not found
-  401:
-    description: Unauthorized 
\ No newline at end of file
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/filter.yml b/swagger/paths/application/conversation/filter.yml
index 4ee5f5d54..fdb318f6a 100644
--- a/swagger/paths/application/conversation/filter.yml
+++ b/swagger/paths/application/conversation/filter.yml
@@ -5,54 +5,59 @@ description: Filter conversations with custom filter options and pagination
 summary: Conversations Filter
 security:
   - userApiKey: []
-  - agentBotApiKey: []
 parameters:
   - name: page
     in: query
-    type: integer
-  - name: body
-    in: body
-    required: true
     schema:
-      type: object
-      properties:
-        payload:
-          type: array
-          items:
-            type: object
-            properties:
-              attribute_key:
-                type: string
-                description: filter attribute name
-              filter_operator:
-                type: string
-                description: filter operator name
-                enum: [ equal_to, not_equal_to, contains, does_not_contain ]
-              values:
-                type: array
-                items:
+      type: number
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        properties:
+          payload:
+            type: array
+            items:
+              type: object
+              properties:
+                attribute_key:
                   type: string
-                description: array of the attribute values to filter
-              query_operator:
-                type: string
-                description: query operator name
-                enum: [ AND, OR ]
-          example:
-            - attribute_key: 'browser_language'
-              filter_operator: 'not_eq'
-              values: ['en']
-              query_operator: 'AND'
-            - attribute_key: 'status'
-              filter_operator: 'eq'
-              values: ['pending']
-              query_operator: null
+                  description: filter attribute name
+                filter_operator:
+                  type: string
+                  description: filter operator name
+                  enum: [equal_to, not_equal_to, contains, does_not_contain]
+                values:
+                  type: array
+                  items:
+                    type: string
+                  description: array of the attribute values to filter
+                query_operator:
+                  type: string
+                  description: query operator name
+                  enum: [AND, OR]
+            example:
+              - attribute_key: 'browser_language'
+                filter_operator: 'not_equal_to'
+                values: ['en']
+                query_operator: 'AND'
+              - attribute_key: 'status'
+                filter_operator: 'equal_to'
+                values: ['pending']
+                query_operator: null
 
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/conversation_list'
-  400:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/conversation_list'
+  '400':
     description: Bad Request Error
-    schema:
-      $ref: '#/definitions/bad_request_error'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/index.yml b/swagger/paths/application/conversation/index.yml
index 6980eb2bd..e58659530 100644
--- a/swagger/paths/application/conversation/index.yml
+++ b/swagger/paths/application/conversation/index.yml
@@ -1,5 +1,5 @@
 parameters:
-  - $ref: '#/parameters/account_id'
+  - $ref: '#/components/parameters/account_id'
 
 get:
   tags:
@@ -7,138 +7,98 @@ get:
   operationId: conversationList
   description: List all the conversations with pagination
   summary: Conversations List
+  security:
+    - userApiKey: []
   parameters:
     - name: assignee_type
       in: query
-      type: string
-      enum: ['me', 'unassigned', 'all', 'assigned']
-      default: 'all'
+      schema:
+        type: string
+        enum: ['me', 'unassigned', 'all', 'assigned']
+        default: 'all'
       description: Filter conversations by assignee type.
     - name: status
       in: query
-      type: string
-      enum: ['all', 'open', 'resolved', 'pending', 'snoozed']
-      default: 'open'
+      schema:
+        type: string
+        enum: ['all', 'open', 'resolved', 'pending', 'snoozed']
+        default: 'open'
       description: Filter by conversation status.
     - name: q
       in: query
-      type: string
+      schema:
+        type: string
       description: Filters conversations with messages containing the search term
     - name: inbox_id
       in: query
-      type: integer
+      schema:
+        type: integer
     - name: team_id
       in: query
-      type: integer
+      schema:
+        type: integer
     - name: labels
       in: query
-      type: array
-      items:
-        type: string
+      schema:
+        type: array
+        items:
+          type: string
     - name: page
       in: query
-      type: integer
-      default: 1
+      schema:
+        type: integer
+        default: 1
       description: paginate through conversations
 
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        $ref: '#/definitions/conversation_list'
-    400:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/conversation_list'
+    '400':
       description: Bad Request Error
-      schema:
-        $ref: '#/definitions/bad_request_error'
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
 
 post:
   tags:
     - Conversations
   operationId: newConversation
   summary: Create New Conversation
-  description: "Creating a conversation in chatwoot requires a source id. \n\n Learn more about source_id: https://github.com/chatwoot/chatwoot/wiki/Building-on-Top-of-Chatwoot:-Importing-Existing-Contacts-and-Creating-Conversations"
+  description: "Creating a conversation in chatwoot requires a source id. \n\n Learn more about source_id: https://www.chatwoot.com/hc/user-guide/articles/1677839703-how-to-create-an-api-channel-inbox#send-messages-to-the-api-channel"
   security:
     - userApiKey: []
     - agentBotApiKey: []
-  parameters:
-    - name: data
-      in: body
-      required: true
-      schema:
-        type: object
-        required:
-          - source_id
-          - inbox_id
-        properties:
-          source_id:
-            type: string
-            description: Conversation source id
-          inbox_id:
-            type: string
-            description: "Id of inbox in which the conversation is created <br/> Allowed Inbox Types: Website, Phone, Api, Email "
-          contact_id:
-            type: string
-            description: Contact Id for which conversation is created
-          additional_attributes:
-            type: object
-            description: Lets you specify attributes like browser information
-          custom_attributes:
-            type: object
-            description: The object to save custom attributes for conversation, accepts custom attributes key and value
-            example: { attribute_key: attribute_value, priority_conversation_number: 3 }
-          status:
-            type: string
-            enum: ['open', 'resolved', 'pending']
-            description: Specify the conversation whether it's pending, open, closed
-          assignee_id:
-            type: string
-            description: Agent Id for assigning a conversation to an agent
-          team_id:
-            type: string
-            description: Team Id for assigning a conversation to a team
-          message:
-            type: object
-            description: The initial message to be sent to the conversation
-            required: ['content']
-            properties:
-              content:
-                type: string
-                description: The content of the message
-              template_params:
-                type: object
-                description: The template params for the message in case of whatsapp Channel
-                properties:
-                  name:
-                    type: string
-                    description: Name of the template
-                    example: 'sample_issue_resolution'
-                  category:
-                    type: string
-                    description: Category of the template
-                    example: UTILITY
-                  language:
-                    type: string
-                    description: Language of the template
-                    example: en_US
-                  processed_params: 
-                    type: object
-                    description: The processed param values for template variables in template
-                    example: 
-                      1: "Chatwoot"
+  requestBody:
+    required: true
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/conversation_create_payload'
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        type: object
-        properties:
-          id:
-            type: number
-            description: ID of the conversation
-          account_id:
-            type: number
-            description: Account Id
-          inbox_id:
-            type: number
-            description: ID of the inbox
-    403:
+      content:
+        application/json:
+          schema:
+            type: object
+            properties:
+              id:
+                type: number
+                description: ID of the conversation
+              account_id:
+                type: number
+                description: Account Id
+              inbox_id:
+                type: number
+                description: ID of the inbox
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/labels/create.yml b/swagger/paths/application/conversation/labels/create.yml
index 0f686ee24..6df685ccd 100644
--- a/swagger/paths/application/conversation/labels/create.yml
+++ b/swagger/paths/application/conversation/labels/create.yml
@@ -1,26 +1,41 @@
 tags:
-  - Conversation Labels
+  - Conversations
 operationId: conversation-add-labels
 summary: Add Labels
+security:
+  - userApiKey: []
 description: Add labels to a conversation. Note that this API would overwrite the existing list of labels associated to the conversation.
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      properties:
-        labels:
-          type: array
-          description: Array of labels (comma-separated strings)
-          items:
-            type: string
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        required:
+          - labels
+        properties:
+          labels:
+            type: array
+            description: Array of labels (comma-separated strings)
+            items:
+              type: string
+            example: ['support', 'billing']
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/conversation_labels'
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/conversation_labels'
+  '404':
     description: Conversation not found
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/labels/index.yml b/swagger/paths/application/conversation/labels/index.yml
index 107fc0132..5c8b3e597 100644
--- a/swagger/paths/application/conversation/labels/index.yml
+++ b/swagger/paths/application/conversation/labels/index.yml
@@ -1,14 +1,26 @@
 tags:
-  - Conversation Labels
+  - Conversations
 operationId: list-all-labels-of-a-conversation
 summary: List Labels
+security:
+  - userApiKey: []
 description: Lists all the labels of a conversation
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/conversation_labels'
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/conversation_labels'
+  '404':
     description: Conversation not found
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/messages/create.yml b/swagger/paths/application/conversation/messages/create.yml
index 4ab9e27a0..f8cd35f3c 100644
--- a/swagger/paths/application/conversation/messages/create.yml
+++ b/swagger/paths/application/conversation/messages/create.yml
@@ -6,20 +6,30 @@ description: Create a new message in the conversation
 security:
   - userApiKey: []
   - agentBotApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/conversation_message_create'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/conversation_message_create_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      allOf:
-        - $ref: '#/definitions/generic_id'
-        - $ref: '#/definitions/message'
-  404:
+    content:
+      application/json:
+        schema:
+          allOf:
+            - $ref: '#/components/schemas/generic_id'
+            - $ref: '#/components/schemas/message'
+  '404':
     description: Conversation not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/messages/create_attachment.yml b/swagger/paths/application/conversation/messages/create_attachment.yml
index 594f9a819..63acd0aa5 100644
--- a/swagger/paths/application/conversation/messages/create_attachment.yml
+++ b/swagger/paths/application/conversation/messages/create_attachment.yml
@@ -3,46 +3,55 @@ post:
     - Messages
   operationId: conversationNewMessageAttachment
   summary: Create New Message Attachment
-  description: Create an attachment message. Refer to this discussion if you have any further doubts. https://github.com/chatwoot/chatwoot/discussions/1809#discussioncomment-1211845
-  consumes:
-    - multipart/form-data
+  description: Create an attachment message.
   security:
     - userApiKey: []
-    - agentBotApiKey: []
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/conversation_id'
-      required: true
-    - in: formData
-      name: content
-      type: string
-      description: The content of the message
-      required: true
-    - in: formData
-      name: message_type
-      type: string
-      enum: ['outgoing', 'incoming']
-    - in: formData
-      name: private
-      type: boolean
-      description: Flag to identify if it is a private note
-    - in: formData
-      name: attachments[]
-      type: array
-      description: The files to be uploaded.
-      items:
-        type: string
-        format: binary
-
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/conversation_id'
+  requestBody:
+    required: true
+    content:
+      multipart/form-data:
+        schema:
+          type: object
+          required:
+            - content
+          properties:
+            content:
+              type: string
+              description: The content of the message
+            message_type:
+              type: string
+              enum: ['outgoing', 'incoming']
+            private:
+              type: boolean
+              description: Flag to identify if it is a private note
+            attachments:
+              type: array
+              description: The files to be uploaded.
+              items:
+                type: string
+                format: binary
 
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        allOf:
-          - $ref: '#/definitions/generic_id'
-          - $ref: '#/definitions/message'
-    404:
+      content:
+        application/json:
+          schema:
+            allOf:
+              - $ref: '#/components/schemas/generic_id'
+              - $ref: '#/components/schemas/message'
+    '404':
       description: Conversation not found
-    403:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/messages/delete.yml b/swagger/paths/application/conversation/messages/delete.yml
index f038074c7..73b1e495b 100644
--- a/swagger/paths/application/conversation/messages/delete.yml
+++ b/swagger/paths/application/conversation/messages/delete.yml
@@ -2,11 +2,21 @@ tags:
   - Messages
 operationId: delete-a-message
 summary: Delete a message
+security:
+  - userApiKey: []
 description: Delete a message and it's attachments from the conversation.
 responses:
-  200:
+  '200':
     description: Success
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The message or conversation does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/messages/index.yml b/swagger/paths/application/conversation/messages/index.yml
index d99e8393b..02693a244 100644
--- a/swagger/paths/application/conversation/messages/index.yml
+++ b/swagger/paths/application/conversation/messages/index.yml
@@ -2,18 +2,50 @@ tags:
   - Messages
 operationId: list-all-messages
 summary: Get messages
+security:
+  - userApiKey: []
 description: List all messages of a conversation
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: Array of messages
-      items:
-        allOf:
-          - $ref: '#/definitions/generic_id'
-          - $ref: '#/definitions/message'
-  404:
+    content:
+      application/json:
+        schema:
+          type: object
+          properties:
+            meta:
+              type: object
+              properties:
+                labels:
+                  type: array
+                  items:
+                    type: string
+                additional_attributes:
+                  type: object
+                contact:
+                  $ref: '#/components/schemas/contact'
+                assignee:
+                  $ref: '#/components/schemas/agent'
+                agent_last_seen_at:
+                  type: string
+                  format: date-time
+                assignee_last_seen_at:
+                  type: string
+                  format: date-time
+            payload:
+              type: array
+              description: Array of messages
+              items:
+                $ref: '#/components/schemas/message'
+  '404':
     description: Conversation not found
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/meta.yml b/swagger/paths/application/conversation/meta.yml
index 327fb702e..811ebbf5e 100644
--- a/swagger/paths/application/conversation/meta.yml
+++ b/swagger/paths/application/conversation/meta.yml
@@ -1,5 +1,5 @@
 parameters:
-  - $ref: '#/parameters/account_id'
+  - $ref: '#/components/parameters/account_id'
 
 get:
   tags:
@@ -7,47 +7,58 @@ get:
   operationId: conversationListMeta
   description: Get open, unassigned and all Conversation counts
   summary: Get Conversation Counts
+  security:
+    - userApiKey: []
   parameters:
     - name: status
       in: query
-      type: string
-      enum: ['all', 'open', 'resolved', 'pending', 'snoozed']
-      default: 'open'
+      schema:
+        type: string
+        enum: ['all', 'open', 'resolved', 'pending', 'snoozed']
+        default: 'open'
       description: Filter by conversation status.
     - name: q
       in: query
-      type: string
+      schema:
+        type: string
       description: Filters conversations with messages containing the search term
     - name: inbox_id
       in: query
-      type: integer
+      schema:
+        type: integer
     - name: team_id
       in: query
-      type: integer
+      schema:
+        type: integer
     - name: labels
       in: query
-      type: array
-      items:
-        type: string
+      schema:
+        type: array
+        items:
+          type: string
 
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        type: object
-        properties:
-          meta:
+      content:
+        application/json:
+          schema:
             type: object
             properties:
-              mine_count:
-                type: number
-              unassigned_count:
-                type: number
-              assigned_count:
-                type: number
-              all_count:
-                type: number
-    400:
+              meta:
+                type: object
+                properties:
+                  mine_count:
+                    type: number
+                  unassigned_count:
+                    type: number
+                  assigned_count:
+                    type: number
+                  all_count:
+                    type: number
+    '400':
       description: Bad Request Error
-      schema:
-        $ref: '#/definitions/bad_request_error'
\ No newline at end of file
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/show.yml b/swagger/paths/application/conversation/show.yml
index 56c3a292b..a57c36051 100644
--- a/swagger/paths/application/conversation/show.yml
+++ b/swagger/paths/application/conversation/show.yml
@@ -2,13 +2,25 @@ tags:
   - Conversations
 operationId: get-details-of-a-conversation
 summary: Conversation Details
+security:
+  - userApiKey: []
 description: Get all details regarding a conversation with all messages in the conversation
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/conversation_show'
-  404:
-    description: Conversation not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/conversation_show'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
+    description: Conversation not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/toggle_priority.yml b/swagger/paths/application/conversation/toggle_priority.yml
index 22a80c891..7ae3c252f 100644
--- a/swagger/paths/application/conversation/toggle_priority.yml
+++ b/swagger/paths/application/conversation/toggle_priority.yml
@@ -6,23 +6,32 @@ description: Toggles the priority of conversation
 security:
   - userApiKey: []
   - agentBotApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - priority
-      properties:
-        priority:
-          type: string
-          enum:  ["urgent", "high", "medium", "low", "none"]
-          description: "The priority of the conversation"
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        required:
+          - priority
+        properties:
+          priority:
+            type: string
+            enum: ['urgent', 'high', 'medium', 'low', 'none']
+            description: 'The priority of the conversation'
+            example: 'high'
 responses:
-  200:
+  '200':
     description: Success
-  404:
-    description: Conversation not found
-  401:
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
+    description: Conversation not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/toggle_status.yml b/swagger/paths/application/conversation/toggle_status.yml
index 20b18d6aa..9c6f9ee6a 100644
--- a/swagger/paths/application/conversation/toggle_status.yml
+++ b/swagger/paths/application/conversation/toggle_status.yml
@@ -6,25 +6,36 @@ description: Toggles the status of the conversation between open and resolved
 security:
   - userApiKey: []
   - agentBotApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - status
-      properties:
-        status:
-          type: string
-          enum: ["open", "resolved", "pending"]
-          description: The status of the conversation
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        required:
+          - status
+        properties:
+          status:
+            type: string
+            enum: ['open', 'resolved', 'pending']
+            description: The status of the conversation
+            example: open
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/conversation_status_toggle'
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/conversation_status_toggle'
+  '404':
     description: Conversation not found
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/update.yml b/swagger/paths/application/conversation/update.yml
index 3add02635..fbe8e668b 100644
--- a/swagger/paths/application/conversation/update.yml
+++ b/swagger/paths/application/conversation/update.yml
@@ -6,24 +6,34 @@ description: Update Conversation Attributes
 security:
   - userApiKey: []
   - agentBotApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      properties:
-        priority:
-          type: string
-          enum:  ["urgent", "high", "medium", "low", "none"]
-          description: "The priority of the conversation"
-        sla_policy_id:
-          type: number
-          description: "The ID of the SLA policy (Available only in Enterprise edition)"
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        properties:
+          priority:
+            type: string
+            enum: ['urgent', 'high', 'medium', 'low', 'none']
+            description: 'The priority of the conversation'
+            example: 'high'
+          sla_policy_id:
+            type: number
+            description: 'The ID of the SLA policy (Available only in Enterprise edition)'
+            example: 1
 responses:
-  200:
+  '200':
     description: Success
-  404:
-    description: Conversation not found
-  401:
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
+    description: Conversation not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/conversation/update_last_seen.yml b/swagger/paths/application/conversation/update_last_seen.yml
index 0f542dd7f..a81f6f219 100644
--- a/swagger/paths/application/conversation/update_last_seen.yml
+++ b/swagger/paths/application/conversation/update_last_seen.yml
@@ -3,6 +3,8 @@ post:
     - Conversations
   operationId: conversationUpdateLastSeen
   summary: Update Last Seen
+  security:
+    - userApiKey: []
   description: Updates the last seen of the conversation so that conversations will have the bubbles in the agents screen
   parameters:
     - name: id
@@ -11,9 +13,17 @@ post:
       description: ID of the conversation
       required: true
   responses:
-    200:
+    '200':
       description: Success
-    404:
-      description: Contact not found
-    403:
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '404':
+      description: Contact not found
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/custom_attributes/create.yml b/swagger/paths/application/custom_attributes/create.yml
index fa01fc8e4..615dd6c74 100644
--- a/swagger/paths/application/custom_attributes/create.yml
+++ b/swagger/paths/application/custom_attributes/create.yml
@@ -5,16 +5,22 @@ summary: Add a new custom attribute
 description: Add a new custom attribute to account
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/custom_attribute_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/custom_attribute_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-       $ref: '#/definitions/custom_attribute'
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/custom_attribute'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/custom_attributes/delete.yml b/swagger/paths/application/custom_attributes/delete.yml
index 0c9aaedee..313425a71 100644
--- a/swagger/paths/application/custom_attributes/delete.yml
+++ b/swagger/paths/application/custom_attributes/delete.yml
@@ -6,16 +6,25 @@ description: Remove a custom attribute from account
 security:
   - userApiKey: []
 parameters:
-  - $ref: '#/parameters/account_id'
+  - $ref: '#/components/parameters/account_id'
   - in: path
     name: id
-    type: integer
+    schema:
+      type: integer
     required: true
     description: The ID of the custom attribute to be deleted
 responses:
-  200:
+  '200':
     description: Success
-  404:
+  '404':
     description: Custom attribute not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/custom_attributes/index.yml b/swagger/paths/application/custom_attributes/index.yml
index a3a91144b..2d61a0925 100644
--- a/swagger/paths/application/custom_attributes/index.yml
+++ b/swagger/paths/application/custom_attributes/index.yml
@@ -3,22 +3,29 @@ tags:
 operationId: get-account-custom-attribute
 summary: List all custom attributes in an account
 parameters:
-    - name: attribute_model
-      in: query
+  - name: attribute_model
+    in: query
+    schema:
       type: string
       enum: ['0', '1']
-      description: conversation_attribute(0)/contact_attribute(1)
-      required: true
+    description: conversation_attribute(0)/contact_attribute(1)
+    required: true
 description: Get details of custom attributes in an Account
 security:
   - userApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        type: array
-        description: 'Array of all custom attributes'
-        items:
-          $ref: '#/definitions/custom_attribute'
-  403:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of all custom attributes'
+          items:
+            $ref: '#/components/schemas/custom_attribute'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/custom_attributes/show.yml b/swagger/paths/application/custom_attributes/show.yml
index 8449ba9be..9910f7f85 100644
--- a/swagger/paths/application/custom_attributes/show.yml
+++ b/swagger/paths/application/custom_attributes/show.yml
@@ -2,20 +2,33 @@ tags:
   - Custom Attributes
 operationId: get-details-of-a-single-custom-attribute
 summary: Get a custom attribute details
+security:
+  - userApiKey: []
 description: Get the details of a custom attribute in the account
 parameters:
-  - $ref: '#/parameters/account_id'
+  - $ref: '#/components/parameters/account_id'
   - in: path
     name: id
-    type: integer
+    schema:
+      type: integer
     required: true
     description: The ID of the custom attribute to be updated.
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/custom_attribute'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/custom_attribute'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The given attribute ID does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/custom_attributes/update.yml b/swagger/paths/application/custom_attributes/update.yml
index 4b69f21bd..d3ccc6af1 100644
--- a/swagger/paths/application/custom_attributes/update.yml
+++ b/swagger/paths/application/custom_attributes/update.yml
@@ -8,21 +8,33 @@ security:
 parameters:
   - in: path
     name: id
-    type: integer
+    schema:
+      type: integer
     required: true
     description: The ID of the custom attribute to be updated.
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/custom_attribute_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/custom_attribute_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        description: 'The updated custom attribute'
-        $ref: '#/definitions/custom_attribute'
-  404:
+    content:
+      application/json:
+        schema:
+          description: 'The updated custom attribute'
+          $ref: '#/components/schemas/custom_attribute'
+  '404':
     description: Agent not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/custom_filters/create.yml b/swagger/paths/application/custom_filters/create.yml
index 9d9534976..5b7a6ca80 100644
--- a/swagger/paths/application/custom_filters/create.yml
+++ b/swagger/paths/application/custom_filters/create.yml
@@ -4,16 +4,25 @@ operationId: create-a-custom-filter
 summary: Create a custom filter
 description: Create a custom filter in the account
 parameters:
-  - $ref: '#/parameters/account_id'
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/custom_filter_create_update_payload'
+  - $ref: '#/components/parameters/account_id'
+security:
+  - userApiKey: []
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/custom_filter_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/custom_filter'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/custom_filter'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/custom_filters/delete.yml b/swagger/paths/application/custom_filters/delete.yml
index e66748858..5553bbeae 100644
--- a/swagger/paths/application/custom_filters/delete.yml
+++ b/swagger/paths/application/custom_filters/delete.yml
@@ -2,11 +2,21 @@ tags:
   - Custom Filters
 operationId: delete-a-custom-filter
 summary: Delete a custom filter
+security:
+  - userApiKey: []
 description: Delete a custom filter from the account
 responses:
-  200:
+  '200':
     description: Success
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The custom filter does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/custom_filters/index.yml b/swagger/paths/application/custom_filters/index.yml
index b77949dc3..0c4f7578f 100644
--- a/swagger/paths/application/custom_filters/index.yml
+++ b/swagger/paths/application/custom_filters/index.yml
@@ -3,13 +3,21 @@ tags:
 operationId: list-all-filters
 summary: List all custom filters
 description: List all custom filters in a category of a user
+security:
+  - userApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of custom filters'
-      items:
-        $ref: '#/definitions/custom_filter'
-  401:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of custom filters'
+          items:
+            $ref: '#/components/schemas/custom_filter'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/custom_filters/show.yml b/swagger/paths/application/custom_filters/show.yml
index 14de07d85..cf298a4ad 100644
--- a/swagger/paths/application/custom_filters/show.yml
+++ b/swagger/paths/application/custom_filters/show.yml
@@ -3,12 +3,24 @@ tags:
 operationId: get-details-of-a-single-custom-filter
 summary: Get a custom filter details
 description: Get the details of a custom filter in the account
+security:
+  - userApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/custom_filter'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/custom_filter'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The given team ID does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/custom_filters/update.yml b/swagger/paths/application/custom_filters/update.yml
index a058b81f8..19db632d2 100644
--- a/swagger/paths/application/custom_filters/update.yml
+++ b/swagger/paths/application/custom_filters/update.yml
@@ -2,17 +2,25 @@ tags:
   - Custom Filters
 operationId: update-a-custom-filter
 summary: Update a custom filter
+security:
+  - userApiKey: []
 description: Update a custom filter's attributes
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/custom_filter_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/custom_filter_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/custom_filter'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/custom_filter'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/inboxes/create.yml b/swagger/paths/application/inboxes/create.yml
index 3d649e820..6f88b0d4a 100644
--- a/swagger/paths/application/inboxes/create.yml
+++ b/swagger/paths/application/inboxes/create.yml
@@ -4,48 +4,32 @@ post:
   operationId: inboxCreation
   summary: Create an inbox
   description: You can create more than one website inbox in each account
+  security:
+    - userApiKey: []
   parameters:
-    - $ref: '#/parameters/account_id'
-    - name: data
-      in: body
-      required: true
-      schema:
-        type: object
-        properties:
-          name:
-            type: string
-            description: The name of the inbox
-          avatar:
-            type: string
-            format: binary
-            description: File for avatar image
-          channel:
-            type: object
-            properties:
-              type:
-                type: string
-                enum: ['web_widget']
-              website_url:
-                type: string
-                description: URL at which the widget will be loaded
-              welcome_title:
-                type: string
-                description: Welcome title to be displayed on the widget
-              welcome_tagline:
-                type: string
-                description: Welcome tagline to be displayed on the widget
-              agent_away_message:
-                type: string
-                description: A message which will be sent if there is not agent available. This is not available if agentbot is connected
-              widget_color:
-                type: string
-                description: A Hex-color string used to customize the widget
+    - $ref: '#/components/parameters/account_id'
+  requestBody:
+    required: true
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/inbox_create_payload'
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        $ref: '#/definitions/inbox'
-    404:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/inbox'
+    '404':
       description: Inbox not found
-    403:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/inboxes/get_agent_bot.yml b/swagger/paths/application/inboxes/get_agent_bot.yml
index 178151dd3..f10d6b41f 100644
--- a/swagger/paths/application/inboxes/get_agent_bot.yml
+++ b/swagger/paths/application/inboxes/get_agent_bot.yml
@@ -4,19 +4,32 @@ get:
   operationId: getInboxAgentBot
   summary: Show Inbox Agent Bot
   description: See if an agent bot is associated to the Inbox
+  security:
+    - userApiKey: []
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - name: id
       in: path
-      type: number
+      schema:
+        type: number
       description: ID of the inbox
       required: true
   responses:
-    204:
+    '204':
       description: Success
-      schema:
-        $ref: '#/definitions/agent_bot'
-    404:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/agent_bot'
+    '404':
       description: Inbox not found, Agent bot not found
-    403:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/inboxes/inbox_members/create.yml b/swagger/paths/application/inboxes/inbox_members/create.yml
index 9ca5641e6..47dcb8b2e 100644
--- a/swagger/paths/application/inboxes/inbox_members/create.yml
+++ b/swagger/paths/application/inboxes/inbox_members/create.yml
@@ -5,35 +5,54 @@ summary: Add a New Agent
 description: Add a new Agent to Inbox
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        required:
           - inbox_id
           - user_ids
-      properties:
-        inbox_id:
-          type: string
-          description: The ID of the inbox
-        user_ids:
-          type: array
-          items:
+        properties:
+          inbox_id:
             type: integer
-          description: IDs of users to be added to the inbox
+            description: The ID of the inbox
+            example: 1
+          user_ids:
+            type: array
+            items:
+              type: integer
+            description: IDs of users to be added to the inbox
+            example: [1]
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        type: array
-        description: 'Array of all active agents'
-        items:
-          $ref: '#/definitions/agent'
-  404:
+    content:
+      application/json:
+        schema:
+          type: object
+          properties:
+            payload:
+              type: array
+              description: 'Array of all active agents'
+              items:
+                $ref: '#/components/schemas/agent'
+  '404':
     description: Inbox not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
-  422:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '422':
     description: User must exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/inboxes/inbox_members/delete.yml b/swagger/paths/application/inboxes/inbox_members/delete.yml
index 78f1435b5..a8df7661a 100644
--- a/swagger/paths/application/inboxes/inbox_members/delete.yml
+++ b/swagger/paths/application/inboxes/inbox_members/delete.yml
@@ -5,30 +5,42 @@ summary: Remove an Agent from Inbox
 description: Remove an Agent from Inbox
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - inbox_id
-        - user_ids
-      properties:
-        inbox_id:
-          type: string
-          description: The ID of the inbox
-        user_ids:
-          type: array
-          items:
-            type: integer
-          description: IDs of users to be deleted from the inbox
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        required:
+          - inbox_id
+          - user_ids
+        properties:
+          inbox_id:
+            type: string
+            description: The ID of the inbox
+          user_ids:
+            type: array
+            items:
+              type: integer
+            description: IDs of users to be deleted from the inbox
 responses:
-  200:
+  '200':
     description: Success
-  404:
+  '404':
     description: Inbox not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
-  422:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '422':
     description: User must exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/inboxes/inbox_members/show.yml b/swagger/paths/application/inboxes/inbox_members/show.yml
index 57793f520..ec10a5f0b 100644
--- a/swagger/paths/application/inboxes/inbox_members/show.yml
+++ b/swagger/paths/application/inboxes/inbox_members/show.yml
@@ -6,16 +6,29 @@ description: Get Details of Agents in an Inbox
 security:
   - userApiKey: []
 parameters:
-  - $ref: '#/parameters/inbox_id'
+  - $ref: '#/components/parameters/inbox_id'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        type: array
-        description: 'Array of all active agents'
-        items:
-          $ref: '#/definitions/agent'
-  404:
+    content:
+      application/json:
+        schema:
+          type: object
+          properties:
+            payload:
+              type: array
+              description: 'Array of all active agents'
+              items:
+                $ref: '#/components/schemas/agent'
+  '404':
     description: Inbox not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/inboxes/inbox_members/update.yml b/swagger/paths/application/inboxes/inbox_members/update.yml
index 483b8f6ab..728c2a028 100644
--- a/swagger/paths/application/inboxes/inbox_members/update.yml
+++ b/swagger/paths/application/inboxes/inbox_members/update.yml
@@ -5,35 +5,54 @@ summary: Update Agents in Inbox
 description: All agents except the one passed in params will be removed
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - inbox_id
-        - user_ids
-      properties:
-        inbox_id:
-          type: string
-          description: The ID of the inbox
-        user_ids:
-          type: array
-          items:
-            type: integer
-          description: IDs of users to be added to the inbox
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        required:
+          - inbox_id
+          - user_ids
+        properties:
+          inbox_id:
+            type: string
+            description: The ID of the inbox
+            example: 1
+          user_ids:
+            type: array
+            items:
+              type: integer
+            description: IDs of users to be added to the inbox
+            example: [1]
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        type: array
-        description: 'Array of all active agents'
-        items:
-          $ref: '#/definitions/agent'
-  404:
+    content:
+      application/json:
+        schema:
+          type: object
+          properties:
+            payload:
+              type: array
+              description: 'Array of all active agents'
+              items:
+                $ref: '#/components/schemas/agent'
+  '404':
     description: Inbox not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
-  422:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '422':
     description: User must exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/inboxes/index.yml b/swagger/paths/application/inboxes/index.yml
index 233488228..89abb6009 100644
--- a/swagger/paths/application/inboxes/index.yml
+++ b/swagger/paths/application/inboxes/index.yml
@@ -4,17 +4,32 @@ get:
   operationId: listAllInboxes
   summary: List all inboxes
   description: List all inboxes available in the current account
+  security:
+    - userApiKey: []
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        type: array
-        description: 'Array of inboxes'
-        items:
-          $ref: '#/definitions/inbox'
-    404:
+      content:
+        application/json:
+          schema:
+            type: object
+            properties:
+              payload:
+                type: array
+                description: 'Array of inboxes'
+                items:
+                  $ref: '#/components/schemas/inbox'
+    '404':
       description: Inbox not found
-    403:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/inboxes/set_agent_bot.yml b/swagger/paths/application/inboxes/set_agent_bot.yml
index 56a37d165..bbd6a9e89 100644
--- a/swagger/paths/application/inboxes/set_agent_bot.yml
+++ b/swagger/paths/application/inboxes/set_agent_bot.yml
@@ -3,29 +3,42 @@ post:
     - Inboxes
   operationId: updateAgentBot
   summary: Add or remove agent bot
+  security:
+    - userApiKey: []
   description: To add an agent bot pass agent_bot id, to remove agent bot from an inbox pass null
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - name: id
       in: path
-      type: number
+      schema:
+        type: number
       description: ID of the inbox
       required: true
-    - name: data
-      in: body
-      required: true
-      schema:
-        type: object
-        required:
-          - agent_bot
-        properties:
-          agent_bot:
-            type: number
-            description: 'Agent bot ID'
+  requestBody:
+    required: true
+    content:
+      application/json:
+        schema:
+          type: object
+          required:
+            - agent_bot
+          properties:
+            agent_bot:
+              type: number
+              description: 'Agent bot ID'
+              example: 1
   responses:
-    204:
+    '204':
       description: Success
-    404:
+    '404':
       description: Inbox not found, Agent bot not found
-    403:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/inboxes/show.yml b/swagger/paths/application/inboxes/show.yml
index 6bb2e84a5..5d145c56e 100644
--- a/swagger/paths/application/inboxes/show.yml
+++ b/swagger/paths/application/inboxes/show.yml
@@ -3,20 +3,33 @@ get:
     - Inboxes
   operationId: GetInbox
   summary: Get an inbox
+  security:
+    - userApiKey: []
   description: Get an inbox available in the current account
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - name: id
       in: path
-      type: number
+      schema:
+        type: number
       description: ID of the inbox
       required: true
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-          $ref: '#/definitions/inbox'
-    404:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/inbox'
+    '404':
       description: Inbox not found
-    403:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/inboxes/update.yml b/swagger/paths/application/inboxes/update.yml
index c5b3aaebf..e076dd532 100644
--- a/swagger/paths/application/inboxes/update.yml
+++ b/swagger/paths/application/inboxes/update.yml
@@ -3,58 +3,41 @@ patch:
     - Inboxes
   operationId: updateInbox
   summary: Update Inbox
-  description: Add avatar and disable auto assignment for an inbox
+  security:
+    - userApiKey: []
+  description: Update an existing inbox
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - name: id
       in: path
-      type: number
+      schema:
+        type: number
       description: ID of the inbox
       required: true
-    - name: data
-      in: body
-      required: true
-      schema:
-        type: object
-        required:
-          - enable_auto_assignment
-        properties:
-          name:
-            type: string
-            description: The name of the inbox
-          enable_auto_assignment:
-            type: boolean
-            description: 'Enable Auto Assignment'
-          avatar:
-            type: string
-            format: binary
-            description: 'Image file for avatar'
-          channel:
-            type: object
-            properties:
-              website_url:
-                type: string
-                description: URL at which the widget will be loaded
-              welcome_title:
-                type: string
-                description: Welcome title to be displayed on the widget
-              welcome_tagline:
-                type: string
-                description: Welcome tagline to be displayed on the widget
-              agent_away_message:
-                type: string
-                description: A message which will be sent if there is not agent available. This is not available if agentbot is connected
-              widget_color:
-                type: string
-                description: A Hex-color string used to customize the widget
+  requestBody:
+    required: true
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/inbox_update_payload'
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        type: object
-        description: 'Updated inbox object'
-        $ref: '#/definitions/inbox'
-    404:
+      content:
+        application/json:
+          schema:
+            type: object
+            description: 'Updated inbox object'
+            $ref: '#/components/schemas/inbox'
+    '404':
       description: Inbox not found
-    403:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
+    '403':
       description: Access denied
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/integrations/apps/show.yml b/swagger/paths/application/integrations/apps/show.yml
index 16ce299fe..ab5403bd6 100644
--- a/swagger/paths/application/integrations/apps/show.yml
+++ b/swagger/paths/application/integrations/apps/show.yml
@@ -2,16 +2,31 @@ tags:
   - Integrations
 operationId: get-details-of-all-integrations
 summary: List all the Integrations
+security:
+  - userApiKey: []
 description: Get the details of all Integrations available for the account
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of Integration apps'
-      items:
-        $ref: '#/definitions/integrations_app'
-  401:
+    content:
+      application/json:
+        schema:
+          type: object
+          properties:
+            payload:
+              type: array
+              description: 'Array of Integration apps'
+              items:
+                $ref: '#/components/schemas/integrations_app'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: Url not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/integrations/hooks/create.yml b/swagger/paths/application/integrations/hooks/create.yml
index 42bcb002e..11d43b140 100644
--- a/swagger/paths/application/integrations/hooks/create.yml
+++ b/swagger/paths/application/integrations/hooks/create.yml
@@ -3,17 +3,26 @@ tags:
 operationId: create-an-integration-hook
 summary: Create an integration hook
 description: Create an integration hook
+security:
+  - userApiKey: []
 parameters:
-  - $ref: '#/parameters/account_id'
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/integrations_hook_create_payload'
+  - $ref: '#/components/parameters/account_id'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/integrations_hook_create_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/integrations_hook'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/integrations_hook'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/integrations/hooks/delete.yml b/swagger/paths/application/integrations/hooks/delete.yml
index 3e616613b..60172b5d8 100644
--- a/swagger/paths/application/integrations/hooks/delete.yml
+++ b/swagger/paths/application/integrations/hooks/delete.yml
@@ -1,15 +1,25 @@
 tags:
-  -  Integrations
+  - Integrations
 operationId: delete-an-integration-hook
 summary: Delete an Integration Hook
 description: Delete an Integration Hook
+security:
+  - userApiKey: []
 parameters:
-  - $ref: '#/parameters/account_id'
-  - $ref: '#/parameters/hook_id'
+  - $ref: '#/components/parameters/account_id'
+  - $ref: '#/components/parameters/hook_id'
 responses:
-  200:
+  '200':
     description: Success
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The hook does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/integrations/hooks/update.yml b/swagger/paths/application/integrations/hooks/update.yml
index 2cfd6877a..eaa80cf20 100644
--- a/swagger/paths/application/integrations/hooks/update.yml
+++ b/swagger/paths/application/integrations/hooks/update.yml
@@ -3,18 +3,27 @@ tags:
 operationId: update-an-integrations-hook
 summary: Update an Integration Hook
 description: Update an Integration Hook
+security:
+  - userApiKey: []
 parameters:
-  - $ref: '#/parameters/account_id'
-  - $ref: '#/parameters/hook_id'
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/integrations_hook_update_payload'
+  - $ref: '#/components/parameters/account_id'
+  - $ref: '#/components/parameters/hook_id'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/integrations_hook_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/integrations_hook'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/integrations_hook'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/portal/create.yml b/swagger/paths/application/portal/create.yml
index 187c20008..b08fc2931 100644
--- a/swagger/paths/application/portal/create.yml
+++ b/swagger/paths/application/portal/create.yml
@@ -5,16 +5,22 @@ summary: Add a new portal
 description: Add a new portal to account
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/portal_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/portal_create_update_payload'
 responses:
   '200':
     description: Success
-    schema:
-      $ref: '#/definitions/portal'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/portal'
   '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/portal/index.yml b/swagger/paths/application/portal/index.yml
index ea56563a4..1c57fc7fb 100644
--- a/swagger/paths/application/portal/index.yml
+++ b/swagger/paths/application/portal/index.yml
@@ -3,17 +3,58 @@ tags:
 operationId: get-portal
 summary: List all portals in an account
 parameters:
-  - $ref: '#/parameters/account_id'
+  - $ref: '#/components/parameters/account_id'
 description: Get details of portals in an Account
 security:
   - userApiKey: []
 responses:
   '200':
     description: Success
-    schema:
-      type: array
-      description: Array of all portals
-      items:
-        $ref: '#/definitions/portal'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/portal'
+        example:
+          payload:
+            - id: 4
+              color: "#1F93FF"
+              custom_domain: "chatwoot.help"
+              header_text: "Handbook"
+              homepage_link: "https://www.chatwoot.com"
+              name: "Handbook"
+              page_title: "Handbook"
+              slug: "handbook"
+              archived: false
+              account_id: 1
+              config:
+                allowed_locales:
+                  - code: "en"
+                    articles_count: 32
+                    categories_count: 9
+              inbox:
+                id: 37
+                avatar_url: "https://example.com/avatar.png"
+                channel_id: 1
+                name: "Chatwoot"
+                channel_type: "Channel::WebWidget"
+                greeting_enabled: true
+                widget_color: "#1F93FF"
+                website_url: "chatwoot.com"
+              logo:
+                id: 19399916
+                portal_id: 4
+                file_type: "image/png"
+                account_id: 1
+                file_url: "https://example.com/logo.png"
+                blob_id: 21239614
+                filename: "square.png"
+              meta:
+                all_articles_count: 0
+                categories_count: 9
+                default_locale: "en"
   '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/portal/show.yml b/swagger/paths/application/portal/show.yml
new file mode 100644
index 000000000..20eb7e1f1
--- /dev/null
+++ b/swagger/paths/application/portal/show.yml
@@ -0,0 +1,79 @@
+tags:
+  - Help Center
+operationId: get-details-of-a-single-portal
+summary: Get a portal details
+description: Get the details of a portal in the account
+security:
+  - userApiKey: []
+parameters:
+  - $ref: '#/components/parameters/account_id'
+  - $ref: '#/components/parameters/portal_id'
+responses:
+  '200':
+    description: Success
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/portal_single'
+        example:
+          payload:
+            id: 123
+            archived: false
+            color: "#1F93FF"
+            config:
+              allowed_locales:
+                - code: "en"
+                  articles_count: 32
+                  categories_count: 9
+            custom_domain: "chatwoot.help"
+            header_text: "Handbook"
+            homepage_link: "https://www.chatwoot.com"
+            name: "Handbook"
+            slug: "handbook"
+            page_title: "Handbook"
+            account_id: 123
+            inbox:
+              id: 123
+              name: "Chatwoot"
+              website_url: "chatwoot.com"
+              channel_type: "Channel::WebWidget"
+              avatar_url: "https://example.com/avatar.png"
+              widget_color: "#1F93FF"
+              website_token: "4cWzuf9i9jxN9tbnv8K9STKU"
+              enable_auto_assignment: true
+              web_widget_script: "<script>...</script>"
+              welcome_title: "Hi there ! 🙌🏼"
+              welcome_tagline: "We make it simple to connect with us."
+              greeting_enabled: true
+              greeting_message: "Hey there 👋, Thank you for reaching out to us."
+              channel_id: 123
+              working_hours_enabled: true
+              enable_email_collect: true
+              csat_survey_enabled: true
+              timezone: "America/Los_Angeles"
+              business_name: "Chatwoot"
+              hmac_mandatory: true
+            logo:
+              id: 123
+              portal_id: 123
+              file_type: "image/png"
+              account_id: 123
+              file_url: "https://example.com/logo.png"
+              blob_id: 123
+              filename: "square.png"
+            meta:
+              all_articles_count: 32
+              categories_count: 9
+              default_locale: "en"
+  '401':
+    description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
+    description: The given portal ID does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error' 
\ No newline at end of file
diff --git a/swagger/paths/application/portal/update.yml b/swagger/paths/application/portal/update.yml
index 8c6a74e85..0679a37d0 100644
--- a/swagger/paths/application/portal/update.yml
+++ b/swagger/paths/application/portal/update.yml
@@ -1,20 +1,85 @@
 tags:
   - Help Center
-operationId: update-new-portal-to-account
-summary: update a new portal
-description: update a new portal to account
+operationId: update-portal-to-account
+summary: Update a portal
+description: Update a portal to account
 security:
   - userApiKey: []
 parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/portal_create_update_payload'
+  - $ref: '#/components/parameters/account_id'
+  - $ref: '#/components/parameters/portal_id'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/portal_create_update_payload'
 responses:
   '200':
     description: Success
-    schema:
-      $ref: '#/definitions/portal'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/portal_single'
+        example:
+          payload:
+            id: 123
+            archived: false
+            color: "#1F93FF"
+            config:
+              allowed_locales:
+                - code: "en"
+                  articles_count: 32
+                  categories_count: 9
+            custom_domain: "chatwoot.help"
+            header_text: "Handbook"
+            homepage_link: "https://www.chatwoot.com"
+            name: "Handbook"
+            slug: "handbook"
+            page_title: "Handbook"
+            account_id: 123
+            inbox:
+              id: 123
+              name: "Chatwoot"
+              website_url: "chatwoot.com"
+              channel_type: "Channel::WebWidget"
+              avatar_url: "https://example.com/avatar.png"
+              widget_color: "#1F93FF"
+              website_token: "4cWzuf9i9jxN9tbnv8K9STKU"
+              enable_auto_assignment: true
+              web_widget_script: "<script>...</script>"
+              welcome_title: "Hi there ! 🙌🏼"
+              welcome_tagline: "We make it simple to connect with us."
+              greeting_enabled: true
+              greeting_message: "Hey there 👋, Thank you for reaching out to us."
+              channel_id: 123
+              working_hours_enabled: true
+              enable_email_collect: true
+              csat_survey_enabled: true
+              timezone: "America/Los_Angeles"
+              business_name: "Chatwoot"
+              hmac_mandatory: true
+            logo:
+              id: 123
+              portal_id: 123
+              file_type: "image/png"
+              account_id: 123
+              file_url: "https://example.com/logo.png"
+              blob_id: 123
+              filename: "square.png"
+            meta:
+              all_articles_count: 32
+              categories_count: 9
+              default_locale: "en"
   '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
+    description: Portal not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/reports/conversation/account.yml b/swagger/paths/application/reports/conversation/account.yml
index 28aac72e7..d0fa9a3c3 100644
--- a/swagger/paths/application/reports/conversation/account.yml
+++ b/swagger/paths/application/reports/conversation/account.yml
@@ -2,22 +2,33 @@ tags:
   - Reports
 operationId: get-account-conversation-metrics
 summary: Account Conversation Metrics
+security:
+  - userApiKey: []
 description: Get conversation metrics for Account
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: object
-      description: 'Object of account conversation metrics'
-      properties:
-        open:
-          type: number
-        unattended:
-          type: number
-        unassigned:
-          type: number
-        
-  404:
+    content:
+      application/json:
+        schema:
+          type: object
+          description: 'Object of account conversation metrics'
+          properties:
+            open:
+              type: number
+            unattended:
+              type: number
+            unassigned:
+              type: number
+  '404':
     description: reports not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/reports/conversation/agent.yml b/swagger/paths/application/reports/conversation/agent.yml
index 90f433e4a..3cbf48403 100644
--- a/swagger/paths/application/reports/conversation/agent.yml
+++ b/swagger/paths/application/reports/conversation/agent.yml
@@ -2,17 +2,28 @@ tags:
   - Reports
 operationId: get-agent-conversation-metrics
 summary: Agent Conversation Metrics
+security:
+  - userApiKey: []
 description: Get conversation metrics for Agent
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of agent based conversation metrics'
-      items:
-        $ref: '#/definitions/agent_conversation_metrics'
-        
-  404:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of agent based conversation metrics'
+          items:
+            $ref: '#/components/schemas/agent_conversation_metrics'
+  '404':
     description: reports not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/reports/index.yml b/swagger/paths/application/reports/index.yml
index 3d86df38d..73aca86ea 100644
--- a/swagger/paths/application/reports/index.yml
+++ b/swagger/paths/application/reports/index.yml
@@ -2,21 +2,33 @@ tags:
   - Reports
 operationId: list-all-conversation-statistics
 summary: Get Account reports
+security:
+  - userApiKey: []
 description: Get Account reports for a specific type, metric and date range
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of date based conversation statistics'
-      items:
-        type: object
-        properties:
-          value:
-            type: string
-          timestamp:
-            type: number
-  404:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of date based conversation statistics'
+          items:
+            type: object
+            properties:
+              value:
+                type: string
+              timestamp:
+                type: number
+  '404':
     description: reports not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/reports/summary.yml b/swagger/paths/application/reports/summary.yml
index f9538a9f8..20497cc52 100644
--- a/swagger/paths/application/reports/summary.yml
+++ b/swagger/paths/application/reports/summary.yml
@@ -2,14 +2,26 @@ tags:
   - Reports
 operationId: list-all-conversation-statistics-summary
 summary: Get Account reports summary
+security:
+  - userApiKey: []
 description: Get Account reports summary for a specific type and date range
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      description: 'Object of summary metrics'
-      $ref: '#/definitions/account_summary'
-  404:
+    content:
+      application/json:
+        schema:
+          description: 'Object of summary metrics'
+          $ref: '#/components/schemas/account_summary'
+  '404':
     description: reports not found
-  403:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/team_members/create.yml b/swagger/paths/application/team_members/create.yml
index 724769319..bea148f73 100644
--- a/swagger/paths/application/team_members/create.yml
+++ b/swagger/paths/application/team_members/create.yml
@@ -5,31 +5,46 @@ summary: Add a New Agent
 description: Add a new Agent to Team
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        required:
           - user_ids
-      properties:
-        user_ids:
-          type: array
-          items:
-            type: integer
-          description: IDs of users to be added to the team
+        properties:
+          user_ids:
+            type: array
+            items:
+              type: integer
+            description: IDs of users to be added to the team
+            example: [1]
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        type: array
-        description: 'Array of all active agents'
-        items:
-          $ref: '#/definitions/agent'
-  404:
-    description: Team not found
-  403:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of all active agents'
+          items:
+            $ref: '#/components/schemas/agent'
+  '403':
     description: Access denied
-  422:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
+    description: Team not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '422':
     description: User must exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/team_members/delete.yml b/swagger/paths/application/team_members/delete.yml
index ac7dbb451..99deed83d 100644
--- a/swagger/paths/application/team_members/delete.yml
+++ b/swagger/paths/application/team_members/delete.yml
@@ -5,27 +5,38 @@ summary: Remove an Agent from Team
 description: Remove an Agent from Team
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - team_id
-        - user_ids
-      properties:
-        user_ids:
-          type: array
-          items:
-            type: integer
-          description: IDs of users to be deleted from the team
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        required:
+          - user_ids
+        properties:
+          user_ids:
+            type: array
+            items:
+              type: integer
+            description: IDs of users to be deleted from the team
 responses:
-  200:
+  '200':
     description: Success
-  404:
-    description: Team not found
-  403:
+  '403':
     description: Access denied
-  422:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
+    description: Team not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '422':
     description: User must exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/team_members/index.yml b/swagger/paths/application/team_members/index.yml
index c57705223..dfa505363 100644
--- a/swagger/paths/application/team_members/index.yml
+++ b/swagger/paths/application/team_members/index.yml
@@ -6,17 +6,27 @@ description: Get Details of Agents in an Team
 security:
   - userApiKey: []
 parameters:
-  - $ref: '#/parameters/account_id'
-  - $ref: '#/parameters/team_id'
+  - $ref: '#/components/parameters/account_id'
+  - $ref: '#/components/parameters/team_id'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        type: array
-        description: 'Array of all agents in the team'
-        items:
-          $ref: '#/definitions/agent'
-  404:
-    description: Inbox not found
-  403:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of all agents in the team'
+          items:
+            $ref: '#/components/schemas/agent'
+  '403':
     description: Access denied
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
+    description: Team not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/team_members/update.yml b/swagger/paths/application/team_members/update.yml
index 81034b9c7..34a2de82f 100644
--- a/swagger/paths/application/team_members/update.yml
+++ b/swagger/paths/application/team_members/update.yml
@@ -5,31 +5,46 @@ summary: Update Agents in Team
 description: All agents except the one passed in params will be removed
 security:
   - userApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - user_ids
-      properties:
-        user_ids:
-          type: array
-          items:
-            type: integer
-          description: IDs of users to be added to the team
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        required:
+          - user_ids
+        properties:
+          user_ids:
+            type: array
+            items:
+              type: integer
+            description: IDs of users to be added to the team
+            example: [1]
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-        type: array
-        description: 'Array of all agents in the team'
-        items:
-          $ref: '#/definitions/agent'
-  404:
-    description: Team not found
-  403:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of all agents in the team'
+          items:
+            $ref: '#/components/schemas/agent'
+  '403':
     description: Access denied
-  422:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
+    description: Team not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '422':
     description: User must exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/teams/create.yml b/swagger/paths/application/teams/create.yml
index 2ec066738..b96068b11 100644
--- a/swagger/paths/application/teams/create.yml
+++ b/swagger/paths/application/teams/create.yml
@@ -2,18 +2,27 @@ tags:
   - Teams
 operationId: create-a-team
 summary: Create a team
+security:
+  - userApiKey: []
 description: Create a team in the account
 parameters:
-  - $ref: '#/parameters/account_id'
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/team_create_update_payload'
+  - $ref: '#/components/parameters/account_id'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/team_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/team'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/team'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/teams/delete.yml b/swagger/paths/application/teams/delete.yml
index 7c5698b99..eae30ecba 100644
--- a/swagger/paths/application/teams/delete.yml
+++ b/swagger/paths/application/teams/delete.yml
@@ -2,11 +2,21 @@ tags:
   - Teams
 operationId: delete-a-team
 summary: Delete a team
+security:
+  - userApiKey: []
 description: Delete a team from the account
 responses:
-  200:
+  '200':
     description: Success
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The team does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/teams/index.yml b/swagger/paths/application/teams/index.yml
index f93b6a553..85ac0ff8f 100644
--- a/swagger/paths/application/teams/index.yml
+++ b/swagger/paths/application/teams/index.yml
@@ -2,14 +2,22 @@ tags:
   - Teams
 operationId: list-all-teams
 summary: List all teams
+security:
+  - userApiKey: []
 description: List all teams available in the current account
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of teams'
-      items:
-        $ref: '#/definitions/team'
-  401:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of teams'
+          items:
+            $ref: '#/components/schemas/team'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/teams/show.yml b/swagger/paths/application/teams/show.yml
index 485b4730b..15869beda 100644
--- a/swagger/paths/application/teams/show.yml
+++ b/swagger/paths/application/teams/show.yml
@@ -2,13 +2,25 @@ tags:
   - Teams
 operationId: get-details-of-a-single-team
 summary: Get a team details
+security:
+  - userApiKey: []
 description: Get the details of a team in the account
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/team'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/team'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The given team ID does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/teams/update.yml b/swagger/paths/application/teams/update.yml
index 8afeddc02..5b620e888 100644
--- a/swagger/paths/application/teams/update.yml
+++ b/swagger/paths/application/teams/update.yml
@@ -2,17 +2,25 @@ tags:
   - Teams
 operationId: update-a-team
 summary: Update a team
+security:
+  - userApiKey: []
 description: Update a team's attributes
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/team_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/team_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/team'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/team'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/webhooks/create.yml b/swagger/paths/application/webhooks/create.yml
index e4d3053ee..81d7bbf1a 100644
--- a/swagger/paths/application/webhooks/create.yml
+++ b/swagger/paths/application/webhooks/create.yml
@@ -2,18 +2,27 @@ tags:
   - Webhooks
 operationId: create-a-webhook
 summary: Add a webhook
+security:
+  - userApiKey: []
 description: Add a webhook subscription to the account
 parameters:
-  - $ref: '#/parameters/account_id'
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/webhook_create_update_payload'
+  - $ref: '#/components/parameters/account_id'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/webhook_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/webhook'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/webhook'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/webhooks/delete.yml b/swagger/paths/application/webhooks/delete.yml
index 525c22dfc..07cfdbaf8 100644
--- a/swagger/paths/application/webhooks/delete.yml
+++ b/swagger/paths/application/webhooks/delete.yml
@@ -2,11 +2,21 @@ tags:
   - Webhooks
 operationId: delete-a-webhook
 summary: Delete a webhook
+security:
+  - userApiKey: []
 description: Delete a webhook from the account
 responses:
-  200:
+  '200':
     description: Success
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          type: object
+  '404':
     description: The webhook does not exist in the account
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/webhooks/index.yml b/swagger/paths/application/webhooks/index.yml
index f96fa00de..d385a9ad1 100644
--- a/swagger/paths/application/webhooks/index.yml
+++ b/swagger/paths/application/webhooks/index.yml
@@ -2,14 +2,22 @@ tags:
   - Webhooks
 operationId: list-all-webhooks
 summary: List all webhooks
-description:  List all webhooks in the account
+security:
+  - userApiKey: []
+description: List all webhooks in the account
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of webhook objects'
-      items:
-        $ref: '#/definitions/webhook'
-  401:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of webhook objects'
+          items:
+            $ref: '#/components/schemas/webhook'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/application/webhooks/update.yml b/swagger/paths/application/webhooks/update.yml
index b395e7362..5e6a36782 100644
--- a/swagger/paths/application/webhooks/update.yml
+++ b/swagger/paths/application/webhooks/update.yml
@@ -2,18 +2,27 @@ tags:
   - Webhooks
 operationId: update-a-webhook
 summary: Update a webhook object
+security:
+  - userApiKey: []
 description: Update a webhook object in the account
 parameters:
-  - $ref: '#/parameters/account_id'
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/webhook_create_update_payload'
+  - $ref: '#/components/parameters/account_id'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/webhook_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/webhook'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/webhook'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/index.yml b/swagger/paths/index.yml
index 769f38c27..379b2eef0 100644
--- a/swagger/paths/index.yml
+++ b/swagger/paths/index.yml
@@ -7,7 +7,7 @@
     $ref: ./platform/accounts/create.yml
 /platform/api/v1/accounts/{account_id}:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   get:
     $ref: './platform/accounts/show.yml'
   patch:
@@ -15,12 +15,11 @@
   delete:
     $ref: ./platform/accounts/delete.yml
 
-
 # Account Users
 
 /platform/api/v1/accounts/{account_id}/account_users:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   get:
     $ref: './platform/account_users/index.yml'
   post:
@@ -37,7 +36,7 @@
     $ref: ./platform/agent_bots/create.yml
 /platform/api/v1/agent_bots/{id}:
   parameters:
-    - $ref: '#/parameters/agent_bot_id'
+    - $ref: '#/components/parameters/agent_bot_id'
   get:
     $ref: './platform/agent_bots/show.yml'
   patch:
@@ -52,7 +51,7 @@
     $ref: ./platform/users/create.yml
 /platform/api/v1/users/{id}:
   parameters:
-    - $ref: '#/parameters/platform_user_id'
+    - $ref: '#/components/parameters/platform_user_id'
   get:
     $ref: './platform/users/show.yml'
   patch:
@@ -61,11 +60,10 @@
     $ref: ./platform/users/delete.yml
 /platform/api/v1/users/{id}/login:
   parameters:
-    - $ref: '#/parameters/platform_user_id'
+    - $ref: '#/components/parameters/platform_user_id'
   get:
     $ref: './platform/users/login.yml'
 
-
 # ---------------- end of platform path -----------#
 
 # ------------  Public API routes  ------------#
@@ -74,7 +72,7 @@
 
 /public/api/v1/inboxes/{inbox_identifier}:
   parameters:
-    - $ref: '#/parameters/public_inbox_identifier'
+    - $ref: '#/components/parameters/public_inbox_identifier'
   get:
     $ref: './public/inboxes/show.yml'
 
@@ -82,13 +80,13 @@
 
 /public/api/v1/inboxes/{inbox_identifier}/contacts:
   parameters:
-    - $ref: '#/parameters/public_inbox_identifier'
+    - $ref: '#/components/parameters/public_inbox_identifier'
   post:
     $ref: ./public/inboxes/contacts/create.yml
 /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}:
   parameters:
-    - $ref: '#/parameters/public_inbox_identifier'
-    - $ref: '#/parameters/public_contact_identifier'
+    - $ref: '#/components/parameters/public_inbox_identifier'
+    - $ref: '#/components/parameters/public_contact_identifier'
   get:
     $ref: './public/inboxes/contacts/show.yml'
   patch:
@@ -96,8 +94,8 @@
 
 /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations:
   parameters:
-    - $ref: '#/parameters/public_inbox_identifier'
-    - $ref: '#/parameters/public_contact_identifier'
+    - $ref: '#/components/parameters/public_inbox_identifier'
+    - $ref: '#/components/parameters/public_contact_identifier'
   post:
     $ref: ./public/inboxes/conversations/create.yml
   get:
@@ -105,61 +103,54 @@
 
 /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}:
   parameters:
-    - $ref: '#/parameters/public_inbox_identifier'
-    - $ref: '#/parameters/public_contact_identifier'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/public_inbox_identifier'
+    - $ref: '#/components/parameters/public_contact_identifier'
+    - $ref: '#/components/parameters/conversation_id'
   get:
     $ref: ./public/inboxes/conversations/show.yml
 
 /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/toggle_status:
   parameters:
-    - $ref: '#/parameters/public_inbox_identifier'
-    - $ref: '#/parameters/public_contact_identifier'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/public_inbox_identifier'
+    - $ref: '#/components/parameters/public_contact_identifier'
+    - $ref: '#/components/parameters/conversation_id'
   post:
     $ref: ./public/inboxes/conversations/toggle_status.yml
 
 /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/toggle_typing:
   parameters:
-    - $ref: '#/parameters/public_inbox_identifier'
-    - $ref: '#/parameters/public_contact_identifier'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/public_inbox_identifier'
+    - $ref: '#/components/parameters/public_contact_identifier'
+    - $ref: '#/components/parameters/conversation_id'
   post:
     $ref: ./public/inboxes/conversations/toggle_typing.yml
 
 /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/update_last_seen:
   parameters:
-    - $ref: '#/parameters/public_inbox_identifier'
-    - $ref: '#/parameters/public_contact_identifier'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/public_inbox_identifier'
+    - $ref: '#/components/parameters/public_contact_identifier'
+    - $ref: '#/components/parameters/conversation_id'
   post:
     $ref: ./public/inboxes/conversations/update_last_seen.yml
 
 /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages:
   parameters:
-    - $ref: '#/parameters/public_inbox_identifier'
-    - $ref: '#/parameters/public_contact_identifier'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/public_inbox_identifier'
+    - $ref: '#/components/parameters/public_contact_identifier'
+    - $ref: '#/components/parameters/conversation_id'
   post:
     $ref: ./public/inboxes/messages/create.yml
   get:
     $ref: ./public/inboxes/messages/index.yml
+
 /public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages/{message_id}:
   parameters:
-    - $ref: '#/parameters/public_inbox_identifier'
-    - $ref: '#/parameters/public_contact_identifier'
-    - $ref: '#/parameters/conversation_id'
-    - $ref: '#/parameters/message_id'
+    - $ref: '#/components/parameters/public_inbox_identifier'
+    - $ref: '#/components/parameters/public_contact_identifier'
+    - $ref: '#/components/parameters/conversation_id'
+    - $ref: '#/components/parameters/message_id'
   patch:
     $ref: ./public/inboxes/messages/update.yml
-/api/v1/accounts/{account_id}/contacts/{contact_identifier}/labels:
-  parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/public_contact_identifier'
-  get:
-    $ref: ./application/contacts/labels/index.yml
-  post:
-    $ref: ./application/contacts/labels/create.yml
 
 # ---------------- end of public api routes-----------#
 
@@ -167,7 +158,7 @@
 
 /survey/responses/{conversation_uuid}:
   parameters:
-    - $ref: '#/parameters/conversation_uuid'
+    - $ref: '#/components/parameters/conversation_uuid'
   get:
     $ref: ./survey/show.yml
 
@@ -175,19 +166,18 @@
 
 # ------------  Application API routes  ------------#
 
-
 # AgentBots
 /api/v1/accounts/{account_id}/agent_bots:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   get:
     $ref: ./application/agent_bots/index.yml
   post:
     $ref: ./application/agent_bots/create.yml
 /api/v1/accounts/{account_id}/agent_bots/{id}:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/agent_bot_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/agent_bot_id'
   get:
     $ref: './application/agent_bots/show.yml'
   patch:
@@ -198,14 +188,14 @@
 # Agents
 /api/v1/accounts/{account_id}/agents:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   get:
     $ref: ./application/agents/index.yml
   post:
     $ref: ./application/agents/create.yml
 /api/v1/accounts/{account_id}/agents/{id}:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   patch:
     $ref: ./application/agents/update.yml
   delete:
@@ -214,14 +204,14 @@
 # Canned Responses
 /api/v1/accounts/{account_id}/canned_responses:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   get:
     $ref: ./application/canned_responses/index.yml
   post:
     $ref: ./application/canned_responses/create.yml
 /api/v1/accounts/{account_id}/canned_responses/{id}:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   patch:
     $ref: ./application/canned_responses/update.yml
   delete:
@@ -230,17 +220,18 @@
 # Custom Attributes
 /api/v1/accounts/{account_id}/custom_attribute_definitions:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   get:
     $ref: ./application/custom_attributes/index.yml
   post:
     $ref: ./application/custom_attributes/create.yml
 /api/v1/accounts/{account_id}/custom_attribute_definitions/{id}:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - name: id
       in: path
-      type: number
+      schema:
+        type: number
       description: ID of the custom attribute
       required: true
   get:
@@ -257,13 +248,12 @@
   $ref: ./application/contacts/crud.yml
 /api/v1/accounts/{account_id}/contacts/{id}/conversations:
   $ref: ./application/contacts/conversations.yml
+/api/v1/accounts/{account_id}/contacts/{id}/labels:
+  $ref: ./application/contacts/labels.yml
 /api/v1/accounts/{account_id}/contacts/search:
   $ref: ./application/contacts/search.yml
 /api/v1/accounts/{account_id}/contacts/filter:
-  parameters:
-    - $ref: '#/parameters/account_id'
-  post:
-    $ref: ./application/contacts/filter.yml
+  $ref: ./application/contacts/filter.yml
 /api/v1/accounts/{account_id}/contacts/{id}/contact_inboxes:
   $ref: ./application/contact_inboxes/create.yml
 /api/v1/accounts/{account_id}/contacts/{id}/contactable_inboxes:
@@ -273,17 +263,18 @@
 # Automation Rule
 /api/v1/accounts/{account_id}/automation_rules:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   get:
     $ref: ./application/automation_rule/index.yml
   post:
     $ref: ./application/automation_rule/create.yml
 /api/v1/accounts/{account_id}/automation_rules/{id}:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - name: id
       in: path
-      type: number
+      schema:
+        type: number
       description: ID of the Automation Rule
       required: true
   get:
@@ -293,36 +284,37 @@
   delete:
     $ref: ./application/automation_rule/delete.yml
 
-
 # Help Center
 /api/v1/accounts/{account_id}/portals:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   post:
     $ref: ./application/portal/create.yml
   get:
     $ref: ./application/portal/index.yml
+/api/v1/accounts/{account_id}/portals/{id}:
+  parameters:
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/portal_id'
   patch:
     $ref: ./application/portal/update.yml
 
-
 # Help Center category
-/api/v1/accounts/{account_id}/portals/{portal_id}/categories:
+/api/v1/accounts/{account_id}/portals/{id}/categories:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/portal_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/portal_id'
   post:
     $ref: ./application/category/create.yml
 
 # Help Center article
-/api/v1/accounts/{account_id}/portals/{portal_id}/articles:
+/api/v1/accounts/{account_id}/portals/{id}/articles:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/portal_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/portal_id'
   post:
     $ref: ./application/article/create.yml
 
-
 # Conversations
 /api/v1/accounts/{account_id}/conversations/meta:
   $ref: ./application/conversation/meta.yml
@@ -330,34 +322,34 @@
   $ref: ./application/conversation/index.yml
 /api/v1/accounts/{account_id}/conversations/filter:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   post:
     $ref: ./application/conversation/filter.yml
 /api/v1/accounts/{account_id}/conversations/{conversation_id}:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/conversation_id'
   get:
     $ref: ./application/conversation/show.yml
   patch:
     $ref: ./application/conversation/update.yml
 /api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_status:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/conversation_id'
   post:
     $ref: ./application/conversation/toggle_status.yml
 /api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_priority:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/conversation_id'
   post:
     $ref: ./application/conversation/toggle_priority.yml
 
 /api/v1/accounts/{account_id}/conversations/{conversation_id}/custom_attributes:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/conversation_id'
   post:
     $ref: ./application/conversation/custom_attributes.yml
 
@@ -365,8 +357,8 @@
 
 /api/v1/accounts/{account_id}/conversations/{conversation_id}/assignments:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/conversation_id'
   post:
     $ref: ./application/conversation/assignments.yml
 
@@ -374,14 +366,13 @@
 
 /api/v1/accounts/{account_id}/conversations/{conversation_id}/labels:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/conversation_id'
   get:
     $ref: ./application/conversation/labels/index.yml
   post:
     $ref: ./application/conversation/labels/create.yml
 
-
 # Inboxes
 /api/v1/accounts/{account_id}/inboxes:
   $ref: ./application/inboxes/index.yml
@@ -399,14 +390,14 @@
 # Inbox Members
 /api/v1/accounts/{account_id}/inbox_members/{inbox_id}:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/inbox_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/inbox_id'
   get:
     $ref: ./application/inboxes/inbox_members/show.yml
 
 /api/v1/accounts/{account_id}/inbox_members:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   post:
     $ref: ./application/inboxes/inbox_members/create.yml
   patch:
@@ -414,31 +405,27 @@
   delete:
     $ref: ./application/inboxes/inbox_members/delete.yml
 
-
-
 # Messages
 /api/v1/accounts/{account_id}/conversations/{conversation_id}/messages:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/conversation_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/conversation_id'
   get:
     $ref: ./application/conversation/messages/index.yml
   post:
     $ref: ./application/conversation/messages/create.yml
 /api/v1/accounts/{account_id}/conversations/{conversation_id}/messages/{message_id}:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/conversation_id'
-    - $ref: '#/parameters/message_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/conversation_id'
+    - $ref: '#/components/parameters/message_id'
   delete:
     $ref: ./application/conversation/messages/delete.yml
 
-
-
 # Integrations
 /api/v1/accounts/{account_id}/integrations/apps:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   get:
     $ref: './application/integrations/apps/show.yml'
 /api/v1/accounts/{account_id}/integrations/hooks:
@@ -450,25 +437,22 @@
   delete:
     $ref: ./application/integrations/hooks/delete.yml
 
-
-
 # Profile
 /api/v1/profile:
   $ref: ./profile/index.yml
 
-
 # Teams
 /api/v1/accounts/{account_id}/teams:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   get:
     $ref: ./application/teams/index.yml
   post:
     $ref: ./application/teams/create.yml
 /api/v1/accounts/{account_id}/teams/{team_id}:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/team_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/team_id'
   get:
     $ref: './application/teams/show.yml'
   patch:
@@ -477,8 +461,8 @@
     $ref: ./application/teams/delete.yml
 /api/v1/accounts/{account_id}/teams/{team_id}/team_members:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/team_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/team_id'
   get:
     $ref: ./application/team_members/index.yml
   post:
@@ -493,11 +477,12 @@
 # Custom Filters
 /api/v1/accounts/{account_id}/custom_filters:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - in: query
       name: filter_type
-      type: string
-      enum: ['conversation', 'contact', 'report']
+      schema:
+        type: string
+        enum: ['conversation', 'contact', 'report']
       required: false
       description: The type of custom filter
   get:
@@ -506,8 +491,8 @@
     $ref: ./application/custom_filters/create.yml
 /api/v1/accounts/{account_id}/custom_filters/{custom_filter_id}:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/custom_filter_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/custom_filter_id'
   get:
     $ref: './application/custom_filters/show.yml'
   patch:
@@ -518,15 +503,15 @@
 # webhooks
 /api/v1/accounts/{account_id}/webhooks:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
   get:
     $ref: ./application/webhooks/index.yml
   post:
     $ref: ./application/webhooks/create.yml
 /api/v1/accounts/{account_id}/webhooks/{webhook_id}:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/webhook_id'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/webhook_id'
   patch:
     $ref: ./application/webhooks/update.yml
   delete:
@@ -537,20 +522,23 @@
 # List
 /api/v2/accounts/{account_id}/reports:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/report_metric'
-    - $ref: '#/parameters/report_type'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/report_metric'
+    - $ref: '#/components/parameters/report_type'
     - in: query
       name: id
-      type: string
+      schema:
+        type: string
       description: The Id of specific object in case of agent/inbox/label
     - in: query
       name: since
-      type: string
+      schema:
+        type: string
       description: The timestamp from where report should start.
     - in: query
       name: until
-      type: string
+      schema:
+        type: string
       description: The timestamp from where report should stop.
   get:
     $ref: './application/reports/index.yml'
@@ -558,19 +546,22 @@
 # Summary
 /api/v2/accounts/{account_id}/reports/summary:
   parameters:
-    - $ref: '#/parameters/account_id'
-    - $ref: '#/parameters/report_type'
+    - $ref: '#/components/parameters/account_id'
+    - $ref: '#/components/parameters/report_type'
     - in: query
       name: id
-      type: string
+      schema:
+        type: string
       description: The Id of specific object in case of agent/inbox/label
     - in: query
       name: since
-      type: string
+      schema:
+        type: string
       description: The timestamp from where report should start.
     - in: query
       name: until
-      type: string
+      schema:
+        type: string
       description: The timestamp from where report should stop.
   get:
     $ref: './application/reports/summary.yml'
@@ -578,12 +569,13 @@
 # Conversation metrics for account
 /api/v2/accounts/{account_id}/reports/conversations:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - in: query
       name: type
-      type: string
-      enum:
-        - account
+      schema:
+        type: string
+        enum:
+          - account
       required: true
       description: Type of report
   get:
@@ -592,17 +584,43 @@
 # Conversation metrics for agent
 /api/v2/accounts/{account_id}/reports/conversations/:
   parameters:
-    - $ref: '#/parameters/account_id'
+    - $ref: '#/components/parameters/account_id'
     - in: query
       name: type
-      type: string
-      enum:
-        - agent
+      schema:
+        type: string
+        enum:
+          - agent
       required: true
       description: Type of report
     - in: query
       name: user_id
-      type: string
+      schema:
+        type: string
       description: The numeric ID of the user
   get:
     $ref: './application/reports/conversation/agent.yml'
+
+# Conversations Messages
+/accounts/{account_id}/conversations/{conversation_id}/messages:
+  parameters:
+    - $ref: '#/components/parameters/account_id'
+    - name: conversation_id
+      in: path
+      description: ID of the conversation
+      required: true
+      schema:
+        type: number
+  get:
+    tags:
+      - Conversation
+    summary: Get messages from a conversation
+    description: Returns all messages from a specific conversation
+    operationId: getConversationMessages
+    responses:
+      '200':
+        description: Success
+        content:
+          application/json:
+            schema:
+              $ref: '#/components/schemas/conversation_messages'
diff --git a/swagger/paths/platform/account_users/create.yml b/swagger/paths/platform/account_users/create.yml
index 97dc7127d..69d7c4b98 100644
--- a/swagger/paths/platform/account_users/create.yml
+++ b/swagger/paths/platform/account_users/create.yml
@@ -5,37 +5,33 @@ summary: Create an Account User
 description: Create an Account User
 security:
   - platformAppApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - user_id
-        - role
-      properties: 
-        user_id:
-          type: integer
-          description: The ID of the user
-        role:
-          type: string
-          description: whether user is an administrator or agent
-      
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/account_user_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      properties: 
-        account_id:
-          type: integer
-          description: The ID of the user
-        user_id:
-          type: integer
-          description: The ID of the user
-        role:
-          type: string
-          description: whether user is an administrator or agent
-      
-  401:
+    content:
+      application/json:
+        schema:
+          type: object
+          properties:
+            account_id:
+              type: integer
+              description: The ID of the account
+            user_id:
+              type: integer
+              description: The ID of the user
+            role:
+              type: string
+              description: whether user is an administrator or agent
+
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/account_users/delete.yml b/swagger/paths/platform/account_users/delete.yml
index d864619f7..f2fc35535 100644
--- a/swagger/paths/platform/account_users/delete.yml
+++ b/swagger/paths/platform/account_users/delete.yml
@@ -5,23 +5,18 @@ summary: Delete an Account User
 description: Delete an Account User
 security:
   - platformAppApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      type: object
-      required:
-        - user_id
-      properties: 
-        user_id:
-          type: integer
-          description: The ID of the user
-
 responses:
-  200:
+  '200':
     description: Success
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The account does not exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/account_users/index.yml b/swagger/paths/platform/account_users/index.yml
index bcaed1807..dfcdded99 100644
--- a/swagger/paths/platform/account_users/index.yml
+++ b/swagger/paths/platform/account_users/index.yml
@@ -6,23 +6,15 @@ description: List all account users
 security:
   - platformAppApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of account users'
-      items:
-        type: object
-        properties: 
-          account_id:
-            type: integer
-            description: The ID of the user
-          user_id:
-            type: integer
-            description: The ID of the user
-          role:
-            type: string
-            description: whether user is an administrator or agent
-      
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/account_user'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/accounts/create.yml b/swagger/paths/platform/accounts/create.yml
index a6e9841b9..a8ea455f5 100644
--- a/swagger/paths/platform/accounts/create.yml
+++ b/swagger/paths/platform/accounts/create.yml
@@ -5,16 +5,22 @@ summary: Create an Account
 description: Create an Account
 security:
   - platformAppApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/account_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/account_create_update_payload'
 responses:
   200:
     description: Success
-    schema:
-      $ref: '#/definitions/platform_account'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/platform_account'
   401:
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/accounts/delete.yml b/swagger/paths/platform/accounts/delete.yml
index 755b76d1e..d7e25795b 100644
--- a/swagger/paths/platform/accounts/delete.yml
+++ b/swagger/paths/platform/accounts/delete.yml
@@ -6,9 +6,17 @@ description: Delete an Account
 security:
   - platformAppApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The account does not exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/accounts/show.yml b/swagger/paths/platform/accounts/show.yml
index d8ec94fe6..1df201701 100644
--- a/swagger/paths/platform/accounts/show.yml
+++ b/swagger/paths/platform/accounts/show.yml
@@ -6,11 +6,21 @@ description: Get the details of an account
 security:
   - platformAppApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/platform_account'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/platform_account'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The given account does not exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/accounts/update.yml b/swagger/paths/platform/accounts/update.yml
index a70ce9468..a30caea1f 100644
--- a/swagger/paths/platform/accounts/update.yml
+++ b/swagger/paths/platform/accounts/update.yml
@@ -5,16 +5,22 @@ summary: Update an account
 description: Update an account's attributes
 security:
   - platformAppApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/account_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/account_create_update_payload'
 responses:
   200:
     description: Success
-    schema:
-      $ref: '#/definitions/platform_account'
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/platform_account'
   401:
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/agent_bots/create.yml b/swagger/paths/platform/agent_bots/create.yml
index a862ca131..4f916d672 100644
--- a/swagger/paths/platform/agent_bots/create.yml
+++ b/swagger/paths/platform/agent_bots/create.yml
@@ -5,16 +5,22 @@ summary: Create an Agent Bot
 description: Create an agent bot
 security:
   - platformAppApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/agent_bot_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/platform_agent_bot_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/agent_bot'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/agent_bot'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/agent_bots/delete.yml b/swagger/paths/platform/agent_bots/delete.yml
index 676c8f525..a89fed307 100644
--- a/swagger/paths/platform/agent_bots/delete.yml
+++ b/swagger/paths/platform/agent_bots/delete.yml
@@ -6,9 +6,17 @@ description: Delete an AgentBot
 security:
   - platformAppApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The agent bot does not exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/agent_bots/index.yml b/swagger/paths/platform/agent_bots/index.yml
index 7ef3ee9c9..054085471 100644
--- a/swagger/paths/platform/agent_bots/index.yml
+++ b/swagger/paths/platform/agent_bots/index.yml
@@ -6,12 +6,18 @@ description: List all agent bots available
 security:
   - platformAppApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of agent bots'
-      items:
-        $ref: '#/definitions/agent_bot'
-  401:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of agent bots'
+          items:
+            $ref: '#/components/schemas/agent_bot'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/agent_bots/show.yml b/swagger/paths/platform/agent_bots/show.yml
index dfbd43a27..d0a8ba37c 100644
--- a/swagger/paths/platform/agent_bots/show.yml
+++ b/swagger/paths/platform/agent_bots/show.yml
@@ -6,11 +6,21 @@ description: Get the details of an agent bot
 security:
   - platformAppApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/agent_bot'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/agent_bot'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The given agent bot ID does not exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/agent_bots/update.yml b/swagger/paths/platform/agent_bots/update.yml
index 842b4854d..7abc46ab8 100644
--- a/swagger/paths/platform/agent_bots/update.yml
+++ b/swagger/paths/platform/agent_bots/update.yml
@@ -5,16 +5,22 @@ summary: Update an agent bot
 description: Update an agent bot's attributes
 security:
   - platformAppApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/agent_bot_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/platform_agent_bot_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/agent_bot'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/agent_bot'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/users/create.yml b/swagger/paths/platform/users/create.yml
index 7433b8dc6..3d2bdb412 100644
--- a/swagger/paths/platform/users/create.yml
+++ b/swagger/paths/platform/users/create.yml
@@ -5,16 +5,22 @@ summary: Create a User
 description: Create a User
 security:
   - platformAppApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/user_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/user_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/user'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/user'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/users/delete.yml b/swagger/paths/platform/users/delete.yml
index a7658c215..d26e9d285 100644
--- a/swagger/paths/platform/users/delete.yml
+++ b/swagger/paths/platform/users/delete.yml
@@ -6,9 +6,17 @@ description: Delete a User
 security:
   - platformAppApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The user does not exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/users/login.yml b/swagger/paths/platform/users/login.yml
index be210c7aa..9e327e745 100644
--- a/swagger/paths/platform/users/login.yml
+++ b/swagger/paths/platform/users/login.yml
@@ -6,15 +6,25 @@ description: Get the sso link of a user
 security:
   - platformAppApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: object
-      properties:
-        url:
-          type: string
-          description: SSO url to autenticate the user
-  401:
+    content:
+      application/json:
+        schema:
+          type: object
+          properties:
+            url:
+              type: string
+              description: SSO url to autenticate the user
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The given user does not exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/users/show.yml b/swagger/paths/platform/users/show.yml
index bf937b49a..e42b3854e 100644
--- a/swagger/paths/platform/users/show.yml
+++ b/swagger/paths/platform/users/show.yml
@@ -6,11 +6,21 @@ description: Get the details of an user
 security:
   - platformAppApiKey: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/user'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/user'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The given user does not exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/platform/users/token.yml b/swagger/paths/platform/users/token.yml
new file mode 100644
index 000000000..f4fedc311
--- /dev/null
+++ b/swagger/paths/platform/users/token.yml
@@ -0,0 +1,42 @@
+tags:
+  - Users
+operationId: post-user-token
+summary: Get User Access Token
+description: Get the access token of a user
+security:
+  - platformAppApiKey: []
+responses:
+  200:
+    description: Success
+    schema:
+      type: object
+      properties:
+        access_token:
+          type: string
+          description: Access token of the user
+        expiry:
+          type: [integer, "null"]
+          description: Expiry timestamp
+        user:
+          type: object
+          properties:
+            id:
+              type: integer
+              description: User ID
+            name:
+              type: string
+              description: User's full name
+            display_name:
+              type: string
+              description: User's display name
+            email:
+              type: string
+              description: User's email address
+            pubsub_token:
+              type: string
+              description: User's pubsub token
+  401:
+    description: Unauthorized
+  404:
+    description: The given user does not exist
+    
diff --git a/swagger/paths/platform/users/update.yml b/swagger/paths/platform/users/update.yml
index 56ea0026d..f340448da 100644
--- a/swagger/paths/platform/users/update.yml
+++ b/swagger/paths/platform/users/update.yml
@@ -5,16 +5,22 @@ summary: Update a user
 description: Update a user's attributes
 security:
   - platformAppApiKey: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/user_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/user_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/user'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/user'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/profile/index.yml b/swagger/paths/profile/index.yml
index e20004cac..17eda92d0 100644
--- a/swagger/paths/profile/index.yml
+++ b/swagger/paths/profile/index.yml
@@ -4,10 +4,18 @@ get:
   operationId: fetchProfile
   summary: Fetch user profile
   description: Get the user profile details
+  security:
+    - userApiKey: []
   responses:
-    200:
+    '200':
       description: Success
-      schema:
-        $ref: '#/definitions/user'
-    401:
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/user'
+    '401':
       description: Unauthorized
+      content:
+        application/json:
+          schema:
+            $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/contacts/create.yml b/swagger/paths/public/inboxes/contacts/create.yml
index 51d894f3e..4e8d1f6eb 100644
--- a/swagger/paths/public/inboxes/contacts/create.yml
+++ b/swagger/paths/public/inboxes/contacts/create.yml
@@ -4,16 +4,22 @@ operationId: create-a-contact
 summary: Create a contact
 description: Create a contact
 security: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/public_contact_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/public_contact_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/public_contact'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/public_contact'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/contacts/show.yml b/swagger/paths/public/inboxes/contacts/show.yml
index a5d8b8fdc..49039266a 100644
--- a/swagger/paths/public/inboxes/contacts/show.yml
+++ b/swagger/paths/public/inboxes/contacts/show.yml
@@ -5,11 +5,21 @@ summary: Get a contact
 description: Get the details of a contact
 security: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/public_contact'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/public_contact'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The given contact does not exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/contacts/update.yml b/swagger/paths/public/inboxes/contacts/update.yml
index a413c76b3..8134d7bfd 100644
--- a/swagger/paths/public/inboxes/contacts/update.yml
+++ b/swagger/paths/public/inboxes/contacts/update.yml
@@ -4,16 +4,22 @@ operationId: update-a-contact
 summary: Update a contact
 description: Update a contact's attributes
 security: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/public_contact_create_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/public_contact_create_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/public_contact'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/public_contact'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/conversations/create.yml b/swagger/paths/public/inboxes/conversations/create.yml
index 4c2a85d22..31bd9ac86 100644
--- a/swagger/paths/public/inboxes/conversations/create.yml
+++ b/swagger/paths/public/inboxes/conversations/create.yml
@@ -4,16 +4,22 @@ operationId: create-a-conversation
 summary: Create a conversation
 description: Create a conversation
 security: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/public_conversation_create_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/public_conversation_create_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/public_conversation'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/public_conversation'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/conversations/index.yml b/swagger/paths/public/inboxes/conversations/index.yml
index bcd598758..3bfc89873 100644
--- a/swagger/paths/public/inboxes/conversations/index.yml
+++ b/swagger/paths/public/inboxes/conversations/index.yml
@@ -3,13 +3,20 @@ tags:
 operationId: list-all-contact-conversations
 summary: List all conversations
 description: List all conversations for the contact
+security: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of conversations'
-      items:
-        $ref: '#/definitions/public_conversation'
-  401:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of conversations'
+          items:
+            $ref: '#/components/schemas/public_conversation'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/conversations/show.yml b/swagger/paths/public/inboxes/conversations/show.yml
index 2ec6caa63..320457c48 100644
--- a/swagger/paths/public/inboxes/conversations/show.yml
+++ b/swagger/paths/public/inboxes/conversations/show.yml
@@ -3,12 +3,23 @@ tags:
 operationId: get-single-conversation
 summary: Get a single conversation
 description: Retrieves the details of a specific conversation
+security: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/public_conversation'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/public_conversation'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: Conversation not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/conversations/toggle_status.yml b/swagger/paths/public/inboxes/conversations/toggle_status.yml
index cac1c3d8d..bfbd41c70 100644
--- a/swagger/paths/public/inboxes/conversations/toggle_status.yml
+++ b/swagger/paths/public/inboxes/conversations/toggle_status.yml
@@ -3,12 +3,23 @@ tags:
 operationId: resolve-conversation
 summary: Resolve a conversation
 description: Marks a conversation as resolved
+security: []
 responses:
-  200:
+  '200':
     description: Conversation resolved successfully
-    schema:
-      $ref: '#/definitions/public_conversation'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/public_conversation'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: Conversation not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/conversations/toggle_typing.yml b/swagger/paths/public/inboxes/conversations/toggle_typing.yml
index af01c77f6..603ed0f8d 100644
--- a/swagger/paths/public/inboxes/conversations/toggle_typing.yml
+++ b/swagger/paths/public/inboxes/conversations/toggle_typing.yml
@@ -3,16 +3,38 @@ tags:
 operationId: toggle-typing-status
 summary: Toggle typing status
 description: Toggles the typing status in a conversation
+security: []
 parameters:
   - name: typing_status
     in: query
     required: true
-    type: string
+    schema:
+      type: string
     description: Typing status, either 'on' or 'off'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        type: object
+        properties:
+          typing_status:
+            type: string
+            enum: ['on', 'off']
+            description: The typing status to set
+            example: 'on'
 responses:
-  200:
+  '200':
     description: Typing status toggled successfully
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: Conversation not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/conversations/update_last_seen.yml b/swagger/paths/public/inboxes/conversations/update_last_seen.yml
index 4e56aa11d..a3e199e73 100644
--- a/swagger/paths/public/inboxes/conversations/update_last_seen.yml
+++ b/swagger/paths/public/inboxes/conversations/update_last_seen.yml
@@ -3,10 +3,19 @@ tags:
 operationId: update-last-seen
 summary: Update last seen
 description: Updates the last seen time of the contact in a conversation
+security: []
 responses:
-  200:
+  '200':
     description: Last seen updated successfully
-  401:
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: Conversation not found
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/messages/create.yml b/swagger/paths/public/inboxes/messages/create.yml
index 902090952..1afa7d731 100644
--- a/swagger/paths/public/inboxes/messages/create.yml
+++ b/swagger/paths/public/inboxes/messages/create.yml
@@ -4,16 +4,22 @@ operationId: create-a-message
 summary: Create a message
 description: Create a message
 security: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/public_message_create_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/public_message_create_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/public_message'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/public_message'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/messages/index.yml b/swagger/paths/public/inboxes/messages/index.yml
index 0c9eaeab3..68e34fed7 100644
--- a/swagger/paths/public/inboxes/messages/index.yml
+++ b/swagger/paths/public/inboxes/messages/index.yml
@@ -3,13 +3,20 @@ tags:
 operationId: list-all-converation-messages
 summary: List all messages
 description: List all messages in the conversation
+security: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      type: array
-      description: 'Array of messages'
-      items:
-        $ref: '#/definitions/public_message'
-  401:
+    content:
+      application/json:
+        schema:
+          type: array
+          description: 'Array of messages'
+          items:
+            $ref: '#/components/schemas/public_message'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/messages/update.yml b/swagger/paths/public/inboxes/messages/update.yml
index a211f39ca..38e41beed 100644
--- a/swagger/paths/public/inboxes/messages/update.yml
+++ b/swagger/paths/public/inboxes/messages/update.yml
@@ -4,16 +4,22 @@ operationId: update-a-message
 summary: Update a message
 description: Update a message
 security: []
-parameters:
-  - name: data
-    in: body
-    required: true
-    schema:
-      $ref: '#/definitions/public_message_update_payload'
+requestBody:
+  required: true
+  content:
+    application/json:
+      schema:
+        $ref: '#/components/schemas/public_message_update_payload'
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/public_message'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/public_message'
+  '401':
     description: Unauthorized
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/public/inboxes/show.yml b/swagger/paths/public/inboxes/show.yml
index 094caabbf..1effd078b 100644
--- a/swagger/paths/public/inboxes/show.yml
+++ b/swagger/paths/public/inboxes/show.yml
@@ -5,11 +5,21 @@ summary: Inbox details
 description: Get the details of an inbox
 security: []
 responses:
-  200:
+  '200':
     description: Success
-    schema:
-      $ref: '#/definitions/public_inbox'
-  401:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/public_inbox'
+  '401':
     description: Unauthorized
-  404:
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
+  '404':
     description: The given inbox does not exist
+    content:
+      application/json:
+        schema:
+          $ref: '#/components/schemas/bad_request_error'
diff --git a/swagger/paths/survey/show.yml b/swagger/paths/survey/show.yml
index c2bd1e8e8..ed9c71785 100644
--- a/swagger/paths/survey/show.yml
+++ b/swagger/paths/survey/show.yml
@@ -5,5 +5,5 @@ summary: Get CSAT survey page
 description: You can redirect the client to this URL, instead of implementing the CSAT survey component yourself.
 security: []
 responses:
-  200:
+  '200':
     description: Success
diff --git a/swagger/swagger.json b/swagger/swagger.json
index 4e557e964..943b7a3e8 100644
--- a/swagger/swagger.json
+++ b/swagger/swagger.json
@@ -1,9 +1,9 @@
 {
-  "swagger": "2.0",
+  "openapi": "3.0.4",
   "info": {
-    "description": "This is the API documentation for Chatwoot server.",
-    "version": "1.0.0",
     "title": "Chatwoot",
+    "description": "This is the API documentation for Chatwoot server.",
+    "version": "1.1.0",
     "termsOfService": "https://www.chatwoot.com/terms-of-service/",
     "contact": {
       "email": "hello@chatwoot.com"
@@ -13,40 +13,9 @@
       "url": "https://opensource.org/licenses/MIT"
     }
   },
-  "host": "app.chatwoot.com",
-  "basePath": "/",
-  "schemes": [
-    "https"
-  ],
-  "produces": [
-    "application/json; charset=utf-8"
-  ],
-  "consumes": [
-    "application/json; charset=utf-8"
-  ],
-  "securityDefinitions": {
-    "userApiKey": {
-      "type": "apiKey",
-      "in": "header",
-      "name": "api_access_token",
-      "description": "This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user."
-    },
-    "agentBotApiKey": {
-      "type": "apiKey",
-      "in": "header",
-      "name": "api_access_token",
-      "description": "This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis."
-    },
-    "platformAppApiKey": {
-      "type": "apiKey",
-      "in": "header",
-      "name": "api_access_token",
-      "description": "This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles."
-    }
-  },
-  "security": [
+  "servers": [
     {
-      "userApiKey": []
+      "url": "https://app.chatwoot.com/"
     }
   ],
   "paths": {
@@ -63,25 +32,36 @@
             "platformAppApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/account_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/account_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/platform_account"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/platform_account"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -89,7 +69,7 @@
     "/platform/api/v1/accounts/{account_id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -107,15 +87,33 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/platform_account"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/platform_account"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given account does not exist"
+            "description": "The given account does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -131,25 +129,36 @@
             "platformAppApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/account_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/account_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/platform_account"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/platform_account"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -170,10 +179,24 @@
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The account does not exist"
+            "description": "The account does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -181,7 +204,7 @@
     "/platform/api/v1/accounts/{account_id}/account_users": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -199,30 +222,23 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of account users",
-              "items": {
-                "type": "object",
-                "properties": {
-                  "account_id": {
-                    "type": "integer",
-                    "description": "The ID of the user"
-                  },
-                  "user_id": {
-                    "type": "integer",
-                    "description": "The ID of the user"
-                  },
-                  "role": {
-                    "type": "string",
-                    "description": "whether user is an administrator or agent"
-                  }
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/account_user"
                 }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -238,52 +254,50 @@
             "platformAppApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "user_id",
-                "role"
-              ],
-              "properties": {
-                "user_id": {
-                  "type": "integer",
-                  "description": "The ID of the user"
-                },
-                "role": {
-                  "type": "string",
-                  "description": "whether user is an administrator or agent"
-                }
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/account_user_create_update_payload"
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "properties": {
-                "account_id": {
-                  "type": "integer",
-                  "description": "The ID of the user"
-                },
-                "user_id": {
-                  "type": "integer",
-                  "description": "The ID of the user"
-                },
-                "role": {
-                  "type": "string",
-                  "description": "whether user is an administrator or agent"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "account_id": {
+                      "type": "integer",
+                      "description": "The ID of the account"
+                    },
+                    "user_id": {
+                      "type": "integer",
+                      "description": "The ID of the user"
+                    },
+                    "role": {
+                      "type": "string",
+                      "description": "whether user is an administrator or agent"
+                    }
+                  }
                 }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -299,34 +313,29 @@
             "platformAppApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "user_id"
-              ],
-              "properties": {
-                "user_id": {
-                  "type": "integer",
-                  "description": "The ID of the user"
-                }
-              }
-            }
-          }
-        ],
         "responses": {
           "200": {
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The account does not exist"
+            "description": "The account does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -347,16 +356,27 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of agent bots",
-              "items": {
-                "$ref": "#/definitions/agent_bot"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of agent bots",
+                  "items": {
+                    "$ref": "#/components/schemas/agent_bot"
+                  }
+                }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -372,25 +392,36 @@
             "platformAppApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/agent_bot_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/platform_agent_bot_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/agent_bot"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -398,7 +429,7 @@
     "/platform/api/v1/agent_bots/{id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/agent_bot_id"
+          "$ref": "#/components/parameters/agent_bot_id"
         }
       ],
       "get": {
@@ -416,15 +447,33 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/agent_bot"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given agent bot ID does not exist"
+            "description": "The given agent bot ID does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -440,25 +489,36 @@
             "platformAppApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/agent_bot_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/platform_agent_bot_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/agent_bot"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -479,10 +539,24 @@
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The agent bot does not exist"
+            "description": "The agent bot does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -500,25 +574,36 @@
             "platformAppApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/user_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/user_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/user"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/user"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -526,7 +611,7 @@
     "/platform/api/v1/users/{id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/platform_user_id"
+          "$ref": "#/components/parameters/platform_user_id"
         }
       ],
       "get": {
@@ -544,15 +629,33 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/user"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/user"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given user does not exist"
+            "description": "The given user does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -568,25 +671,36 @@
             "platformAppApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/user_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/user_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/user"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/user"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -607,10 +721,24 @@
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The user does not exist"
+            "description": "The user does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -618,7 +746,7 @@
     "/platform/api/v1/users/{id}/login": {
       "parameters": [
         {
-          "$ref": "#/parameters/platform_user_id"
+          "$ref": "#/components/parameters/platform_user_id"
         }
       ],
       "get": {
@@ -636,21 +764,39 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "object",
-              "properties": {
-                "url": {
-                  "type": "string",
-                  "description": "SSO url to autenticate the user"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "url": {
+                      "type": "string",
+                      "description": "SSO url to autenticate the user"
+                    }
+                  }
                 }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given user does not exist"
+            "description": "The given user does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -658,7 +804,7 @@
     "/public/api/v1/inboxes/{inbox_identifier}": {
       "parameters": [
         {
-          "$ref": "#/parameters/public_inbox_identifier"
+          "$ref": "#/components/parameters/public_inbox_identifier"
         }
       ],
       "get": {
@@ -672,15 +818,33 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/public_inbox"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_inbox"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given inbox does not exist"
+            "description": "The given inbox does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -688,7 +852,7 @@
     "/public/api/v1/inboxes/{inbox_identifier}/contacts": {
       "parameters": [
         {
-          "$ref": "#/parameters/public_inbox_identifier"
+          "$ref": "#/components/parameters/public_inbox_identifier"
         }
       ],
       "post": {
@@ -699,25 +863,36 @@
         "summary": "Create a contact",
         "description": "Create a contact",
         "security": [],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/public_contact_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/public_contact_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/public_contact"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_contact"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -725,10 +900,10 @@
     "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}": {
       "parameters": [
         {
-          "$ref": "#/parameters/public_inbox_identifier"
+          "$ref": "#/components/parameters/public_inbox_identifier"
         },
         {
-          "$ref": "#/parameters/public_contact_identifier"
+          "$ref": "#/components/parameters/public_contact_identifier"
         }
       ],
       "get": {
@@ -742,15 +917,33 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/public_contact"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_contact"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given contact does not exist"
+            "description": "The given contact does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -762,25 +955,36 @@
         "summary": "Update a contact",
         "description": "Update a contact's attributes",
         "security": [],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/public_contact_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/public_contact_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/public_contact"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_contact"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -788,10 +992,10 @@
     "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations": {
       "parameters": [
         {
-          "$ref": "#/parameters/public_inbox_identifier"
+          "$ref": "#/components/parameters/public_inbox_identifier"
         },
         {
-          "$ref": "#/parameters/public_contact_identifier"
+          "$ref": "#/components/parameters/public_contact_identifier"
         }
       ],
       "post": {
@@ -802,25 +1006,36 @@
         "summary": "Create a conversation",
         "description": "Create a conversation",
         "security": [],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/public_conversation_create_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/public_conversation_create_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/public_conversation"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_conversation"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -831,19 +1046,31 @@
         "operationId": "list-all-contact-conversations",
         "summary": "List all conversations",
         "description": "List all conversations for the contact",
+        "security": [],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of conversations",
-              "items": {
-                "$ref": "#/definitions/public_conversation"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of conversations",
+                  "items": {
+                    "$ref": "#/components/schemas/public_conversation"
+                  }
+                }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -851,13 +1078,13 @@
     "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/public_inbox_identifier"
+          "$ref": "#/components/parameters/public_inbox_identifier"
         },
         {
-          "$ref": "#/parameters/public_contact_identifier"
+          "$ref": "#/components/parameters/public_contact_identifier"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "get": {
@@ -867,18 +1094,37 @@
         "operationId": "get-single-conversation",
         "summary": "Get a single conversation",
         "description": "Retrieves the details of a specific conversation",
+        "security": [],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/public_conversation"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_conversation"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "Conversation not found"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -886,13 +1132,13 @@
     "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/toggle_status": {
       "parameters": [
         {
-          "$ref": "#/parameters/public_inbox_identifier"
+          "$ref": "#/components/parameters/public_inbox_identifier"
         },
         {
-          "$ref": "#/parameters/public_contact_identifier"
+          "$ref": "#/components/parameters/public_contact_identifier"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "post": {
@@ -902,18 +1148,37 @@
         "operationId": "resolve-conversation",
         "summary": "Resolve a conversation",
         "description": "Marks a conversation as resolved",
+        "security": [],
         "responses": {
           "200": {
             "description": "Conversation resolved successfully",
-            "schema": {
-              "$ref": "#/definitions/public_conversation"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_conversation"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "Conversation not found"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -921,13 +1186,13 @@
     "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/toggle_typing": {
       "parameters": [
         {
-          "$ref": "#/parameters/public_inbox_identifier"
+          "$ref": "#/components/parameters/public_inbox_identifier"
         },
         {
-          "$ref": "#/parameters/public_contact_identifier"
+          "$ref": "#/components/parameters/public_contact_identifier"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "post": {
@@ -937,24 +1202,62 @@
         "operationId": "toggle-typing-status",
         "summary": "Toggle typing status",
         "description": "Toggles the typing status in a conversation",
+        "security": [],
         "parameters": [
           {
             "name": "typing_status",
             "in": "query",
             "required": true,
-            "type": "string",
+            "schema": {
+              "type": "string"
+            },
             "description": "Typing status, either 'on' or 'off'"
           }
         ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "properties": {
+                  "typing_status": {
+                    "type": "string",
+                    "enum": [
+                      "on",
+                      "off"
+                    ],
+                    "description": "The typing status to set",
+                    "example": "on"
+                  }
+                }
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Typing status toggled successfully"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "Conversation not found"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -962,13 +1265,13 @@
     "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/update_last_seen": {
       "parameters": [
         {
-          "$ref": "#/parameters/public_inbox_identifier"
+          "$ref": "#/components/parameters/public_inbox_identifier"
         },
         {
-          "$ref": "#/parameters/public_contact_identifier"
+          "$ref": "#/components/parameters/public_contact_identifier"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "post": {
@@ -978,15 +1281,30 @@
         "operationId": "update-last-seen",
         "summary": "Update last seen",
         "description": "Updates the last seen time of the contact in a conversation",
+        "security": [],
         "responses": {
           "200": {
             "description": "Last seen updated successfully"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "Conversation not found"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -994,13 +1312,13 @@
     "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages": {
       "parameters": [
         {
-          "$ref": "#/parameters/public_inbox_identifier"
+          "$ref": "#/components/parameters/public_inbox_identifier"
         },
         {
-          "$ref": "#/parameters/public_contact_identifier"
+          "$ref": "#/components/parameters/public_contact_identifier"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "post": {
@@ -1011,25 +1329,36 @@
         "summary": "Create a message",
         "description": "Create a message",
         "security": [],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/public_message_create_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/public_message_create_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/public_message"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_message"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1040,19 +1369,31 @@
         "operationId": "list-all-converation-messages",
         "summary": "List all messages",
         "description": "List all messages in the conversation",
+        "security": [],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of messages",
-              "items": {
-                "$ref": "#/definitions/public_message"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of messages",
+                  "items": {
+                    "$ref": "#/components/schemas/public_message"
+                  }
+                }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -1060,16 +1401,16 @@
     "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages/{message_id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/public_inbox_identifier"
+          "$ref": "#/components/parameters/public_inbox_identifier"
         },
         {
-          "$ref": "#/parameters/public_contact_identifier"
+          "$ref": "#/components/parameters/public_contact_identifier"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         },
         {
-          "$ref": "#/parameters/message_id"
+          "$ref": "#/components/parameters/message_id"
         }
       ],
       "patch": {
@@ -1080,98 +1421,36 @@
         "summary": "Update a message",
         "description": "Update a message",
         "security": [],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/public_message_update_payload"
-            }
-          }
-        ],
-        "responses": {
-          "200": {
-            "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/public_message"
-            }
-          },
-          "401": {
-            "description": "Unauthorized"
-          }
-        }
-      }
-    },
-    "/api/v1/accounts/{account_id}/contacts/{contact_identifier}/labels": {
-      "parameters": [
-        {
-          "$ref": "#/parameters/account_id"
-        },
-        {
-          "$ref": "#/parameters/public_contact_identifier"
-        }
-      ],
-      "get": {
-        "tags": [
-          "Contact Labels"
-        ],
-        "operationId": "list-all-labels-of-a-contact",
-        "summary": "List Labels",
-        "description": "Lists all the labels of a contact",
-        "responses": {
-          "200": {
-            "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/contact_labels"
-            }
-          },
-          "404": {
-            "description": "Contact not found"
-          },
-          "401": {
-            "description": "Unauthorized"
-          }
-        }
-      },
-      "post": {
-        "tags": [
-          "Contact Labels"
-        ],
-        "operationId": "contact-add-labels",
-        "summary": "Add Labels",
-        "description": "Add labels to a contact. Note that this API would overwrite the existing list of labels associated to the conversation.",
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "properties": {
-                "labels": {
-                  "type": "array",
-                  "description": "Array of labels (comma-separated strings)",
-                  "items": {
-                    "type": "string"
-                  }
-                }
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/public_message_update_payload"
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/contact_labels"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_message"
+                }
+              }
             }
           },
-          "404": {
-            "description": "Contact not found"
-          },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -1179,7 +1458,7 @@
     "/survey/responses/{conversation_uuid}": {
       "parameters": [
         {
-          "$ref": "#/parameters/conversation_uuid"
+          "$ref": "#/components/parameters/conversation_uuid"
         }
       ],
       "get": {
@@ -1200,7 +1479,7 @@
     "/api/v1/accounts/{account_id}/agent_bots": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -1210,19 +1489,35 @@
         "operationId": "list-all-account-agent-bots",
         "summary": "List all AgentBots",
         "description": "List all agent bots available for the current account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of agent bots",
-              "items": {
-                "$ref": "#/definitions/agent_bot"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of agent bots",
+                  "items": {
+                    "$ref": "#/components/schemas/agent_bot"
+                  }
+                }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1233,28 +1528,41 @@
         "operationId": "create-an-account-agent-bot",
         "summary": "Create an Agent Bot",
         "description": "Create an agent bot in the account",
-        "parameters": [
+        "security": [
           {
-            "$ref": "#/parameters/account_id"
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/agent_bot_create_update_payload"
-            }
+            "userApiKey": []
           }
         ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/agent_bot_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/agent_bot"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -1262,10 +1570,10 @@
     "/api/v1/accounts/{account_id}/agent_bots/{id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/agent_bot_id"
+          "$ref": "#/components/parameters/agent_bot_id"
         }
       ],
       "get": {
@@ -1275,18 +1583,41 @@
         "operationId": "get-details-of-a-single-account-agent-bot",
         "summary": "Get an agent bot details",
         "description": "Get the details of an agent bot in the account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/agent_bot"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given agent bot ID does not exist in the account"
+            "description": "The given agent bot ID does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1297,25 +1628,41 @@
         "operationId": "update-an-account-agent-bot",
         "summary": "Update an agent bot",
         "description": "Update an agent bot's attributes",
-        "parameters": [
+        "security": [
           {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/agent_bot_create_update_payload"
-            }
+            "userApiKey": []
           }
         ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/agent_bot_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/agent_bot"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1326,15 +1673,34 @@
         "operationId": "delete-an-account-agent-bot",
         "summary": "Delete an AgentBot",
         "description": "Delete an AgentBot from the account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "responses": {
           "200": {
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The agent bot does not exist in the account"
+            "description": "The agent bot does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -1342,7 +1708,7 @@
     "/api/v1/accounts/{account_id}/agents": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -1360,16 +1726,27 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all active agents",
-              "items": {
-                "$ref": "#/definitions/agent"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all active agents",
+                  "items": {
+                    "$ref": "#/components/schemas/agent"
+                  }
+                }
               }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1385,61 +1762,36 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "name",
-                "email",
-                "role"
-              ],
-              "properties": {
-                "name": {
-                  "type": "string",
-                  "description": "Full Name of the agent"
-                },
-                "email": {
-                  "type": "string",
-                  "description": "Email of the Agent"
-                },
-                "role": {
-                  "type": "string",
-                  "enum": [
-                    "agent",
-                    "administrator"
-                  ],
-                  "description": "Whether its administrator or agent"
-                },
-                "availability_status": {
-                  "type": "string",
-                  "enum": [
-                    "available",
-                    "busy",
-                    "offline"
-                  ],
-                  "description": "The availability setting of the agent."
-                },
-                "auto_offline": {
-                  "type": "boolean",
-                  "description": "Whether the availability status of agent is configured to go offline automatically when away."
-                }
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/agent_create_payload"
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/agent"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent"
+                }
+              }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -1447,7 +1799,7 @@
     "/api/v1/accounts/{account_id}/agents/{id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "patch": {
@@ -1466,57 +1818,53 @@
           {
             "in": "path",
             "name": "id",
-            "type": "integer",
+            "schema": {
+              "type": "integer"
+            },
             "required": true,
             "description": "The ID of the agent to be updated."
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "role"
-              ],
-              "properties": {
-                "role": {
-                  "type": "string",
-                  "enum": [
-                    "agent",
-                    "administrator"
-                  ],
-                  "description": "Whether its administrator or agent"
-                },
-                "availability": {
-                  "type": "string",
-                  "enum": [
-                    "available",
-                    "busy",
-                    "offline"
-                  ],
-                  "description": "The availability setting of the agent."
-                },
-                "auto_offline": {
-                  "type": "boolean",
-                  "description": "Whether the availability status of agent is configured to go offline automatically when away."
-                }
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/agent_update_payload"
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/agent"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent"
+                }
+              }
             }
           },
           "404": {
-            "description": "Agent not found"
+            "description": "Agent not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1536,9 +1884,11 @@
           {
             "in": "path",
             "name": "id",
-            "type": "integer",
+            "schema": {
+              "type": "integer"
+            },
             "required": true,
-            "description": "The ID of the agent to be deleted"
+            "description": "The ID of the agent to be deleted."
           }
         ],
         "responses": {
@@ -1546,10 +1896,24 @@
             "description": "Success"
           },
           "404": {
-            "description": "Agent not found"
+            "description": "Agent not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -1557,7 +1921,7 @@
     "/api/v1/accounts/{account_id}/canned_responses": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -1575,16 +1939,27 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all canned responses",
-              "items": {
-                "$ref": "#/definitions/canned_response"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all canned responses",
+                  "items": {
+                    "$ref": "#/components/schemas/canned_response"
+                  }
+                }
               }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1600,25 +1975,36 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/canned_response_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/canned_response_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/canned_response"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/canned_response"
+                }
+              }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -1626,12 +2012,12 @@
     "/api/v1/accounts/{account_id}/canned_responses/{id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "patch": {
         "tags": [
-          "Canned Response"
+          "Canned Responses"
         ],
         "operationId": "update-canned-response-in-account",
         "summary": "Update Canned Response in Account",
@@ -1645,31 +2031,53 @@
           {
             "in": "path",
             "name": "id",
-            "type": "integer",
+            "schema": {
+              "type": "integer"
+            },
             "required": true,
             "description": "The ID of the canned response to be updated."
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/canned_response_create_update_payload"
-            }
           }
         ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/canned_response_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/canned_response"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/canned_response"
+                }
+              }
             }
           },
           "404": {
-            "description": "Agent not found"
+            "description": "Agent not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1689,7 +2097,9 @@
           {
             "in": "path",
             "name": "id",
-            "type": "integer",
+            "schema": {
+              "type": "integer"
+            },
             "required": true,
             "description": "The ID of the canned response to be deleted"
           }
@@ -1699,10 +2109,24 @@
             "description": "Success"
           },
           "404": {
-            "description": "Canned Response not found"
+            "description": "Canned Response not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -1710,7 +2134,7 @@
     "/api/v1/accounts/{account_id}/custom_attribute_definitions": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -1723,11 +2147,13 @@
           {
             "name": "attribute_model",
             "in": "query",
-            "type": "string",
-            "enum": [
-              "0",
-              "1"
-            ],
+            "schema": {
+              "type": "string",
+              "enum": [
+                "0",
+                "1"
+              ]
+            },
             "description": "conversation_attribute(0)/contact_attribute(1)",
             "required": true
           }
@@ -1741,16 +2167,27 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all custom attributes",
-              "items": {
-                "$ref": "#/definitions/custom_attribute"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all custom attributes",
+                  "items": {
+                    "$ref": "#/components/schemas/custom_attribute"
+                  }
+                }
               }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1766,25 +2203,36 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/custom_attribute_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/custom_attribute_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/custom_attribute"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_attribute"
+                }
+              }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -1792,12 +2240,14 @@
     "/api/v1/accounts/{account_id}/custom_attribute_definitions/{id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
           "name": "id",
           "in": "path",
-          "type": "number",
+          "schema": {
+            "type": "number"
+          },
           "description": "ID of the custom attribute",
           "required": true
         }
@@ -1808,15 +2258,22 @@
         ],
         "operationId": "get-details-of-a-single-custom-attribute",
         "summary": "Get a custom attribute details",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Get the details of a custom attribute in the account",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
             "in": "path",
             "name": "id",
-            "type": "integer",
+            "schema": {
+              "type": "integer"
+            },
             "required": true,
             "description": "The ID of the custom attribute to be updated."
           }
@@ -1824,15 +2281,33 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/custom_attribute"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_attribute"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given attribute ID does not exist in the account"
+            "description": "The given attribute ID does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1852,31 +2327,53 @@
           {
             "in": "path",
             "name": "id",
-            "type": "integer",
+            "schema": {
+              "type": "integer"
+            },
             "required": true,
             "description": "The ID of the custom attribute to be updated."
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/custom_attribute_create_update_payload"
-            }
           }
         ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/custom_attribute_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/custom_attribute"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_attribute"
+                }
+              }
             }
           },
           "404": {
-            "description": "Agent not found"
+            "description": "Agent not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -1894,12 +2391,14 @@
         ],
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
             "in": "path",
             "name": "id",
-            "type": "integer",
+            "schema": {
+              "type": "integer"
+            },
             "required": true,
             "description": "The ID of the custom attribute to be deleted"
           }
@@ -1909,10 +2408,24 @@
             "description": "Success"
           },
           "404": {
-            "description": "Custom attribute not found"
+            "description": "Custom attribute not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -1923,30 +2436,43 @@
           "Contacts"
         ],
         "operationId": "contactList",
-        "description": "Listing all the resolved contacts with pagination (Page size = 15) . Resolved contacts are the ones with a value for identifier, email or phone number",
+        "description": "Listing all the resolved contacts with pagination (Page size = 15). Resolved contacts are the ones with a value for identifier, email or phone number",
         "summary": "List Contacts",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
-            "$ref": "#/parameters/contact_sort_param"
+            "$ref": "#/components/parameters/contact_sort_param"
           },
           {
-            "$ref": "#/parameters/page"
+            "$ref": "#/components/parameters/page"
           }
         ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/contact_list"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contacts_list_response"
+                }
+              }
             }
           },
           "400": {
             "description": "Bad Request Error",
-            "schema": {
-              "$ref": "#/definitions/bad_request_error"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           }
         }
@@ -1958,30 +2484,45 @@
         "operationId": "contactCreate",
         "description": "Create a new Contact",
         "summary": "Create Contact",
-        "parameters": [
+        "security": [
           {
-            "$ref": "#/parameters/account_id"
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/contact_create"
-            }
+            "userApiKey": []
           }
         ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/contact_create_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/extended_contact"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/extended_contact"
+                }
+              }
             }
           },
           "400": {
             "description": "Bad Request Error",
-            "schema": {
-              "$ref": "#/definitions/bad_request_error"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           }
         }
@@ -1990,14 +2531,16 @@
     "/api/v1/accounts/{account_id}/contacts/{id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
           "name": "id",
           "in": "path",
-          "type": "number",
-          "description": "ID of the contact",
-          "required": true
+          "required": true,
+          "schema": {
+            "type": "number"
+          },
+          "description": "ID of the contact"
         }
       ],
       "get": {
@@ -2006,19 +2549,42 @@
         ],
         "operationId": "contactDetails",
         "summary": "Show Contact",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Get a contact belonging to the account using ID",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/extended_contact"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_show_response"
+                }
+              }
             }
           },
           "404": {
-            "description": "Contact not found"
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -2028,29 +2594,52 @@
         ],
         "operationId": "contactUpdate",
         "summary": "Update Contact",
-        "description": "Update a contact belonging to the account using ID",
-        "parameters": [
+        "security": [
           {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/contact_update"
-            }
+            "userApiKey": []
           }
         ],
+        "description": "Update a contact belonging to the account using ID",
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/contact_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "204": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/contact_base"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_base"
+                }
+              }
             }
           },
           "404": {
-            "description": "Contact not found"
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -2060,51 +2649,239 @@
         ],
         "operationId": "contactDelete",
         "summary": "Delete Contact",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Delete a contact belonging to the account using ID",
         "responses": {
           "200": {
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "Contact not found"
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
     },
     "/api/v1/accounts/{account_id}/contacts/{id}/conversations": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "name": "id",
+          "in": "path",
+          "required": true,
+          "schema": {
+            "type": "number"
+          },
+          "description": "ID of the contact"
+        }
+      ],
       "get": {
         "tags": [
           "Contacts"
         ],
         "operationId": "contactConversations",
         "summary": "Contact Conversations",
-        "description": "Get conversations associated to that contact",
+        "description": "Get conversations associated with that contact",
         "parameters": [
-          {
-            "$ref": "#/parameters/account_id"
-          },
           {
             "name": "id",
             "in": "path",
-            "type": "number",
-            "description": "ID of the contact",
-            "required": true
+            "required": true,
+            "schema": {
+              "type": "number"
+            },
+            "description": "ID of the contact"
+          }
+        ],
+        "security": [
+          {
+            "userApiKey": []
           }
         ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/contact_conversations"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_conversations_response"
+                }
+              }
             }
           },
           "404": {
-            "description": "Contact not found"
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/contacts/{id}/labels": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "name": "id",
+          "in": "path",
+          "required": true,
+          "schema": {
+            "type": "number"
+          },
+          "description": "ID of the contact"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Contact Labels"
+        ],
+        "operationId": "list-all-labels-of-a-contact",
+        "summary": "List Labels",
+        "description": "Lists all the labels of a contact",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_labels"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Contact Labels"
+        ],
+        "operationId": "contact-add-labels",
+        "summary": "Add Labels",
+        "description": "Add labels to a contact. Note that this API would overwrite the existing list of labels associated to the conversation.",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "labels"
+                ],
+                "properties": {
+                  "labels": {
+                    "type": "array",
+                    "description": "Array of labels (comma-separated strings)",
+                    "items": {
+                      "type": "string"
+                    },
+                    "example": [
+                      "support",
+                      "billing"
+                    ]
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_labels"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -2117,50 +2894,55 @@
         "operationId": "contactSearch",
         "description": "Search the resolved contacts using a search key, currently supports email search (Page size = 15). Resolved contacts are the ones with a value for identifier, email or phone number",
         "summary": "Search Contacts",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
             "name": "q",
             "in": "query",
-            "type": "string",
+            "schema": {
+              "type": "string"
+            },
             "description": "Search using contact `name`, `identifier`, `email` or `phone number`"
           },
           {
-            "$ref": "#/parameters/contact_sort_param"
+            "$ref": "#/components/parameters/contact_sort_param"
           },
           {
-            "$ref": "#/parameters/page"
+            "$ref": "#/components/parameters/page"
           }
         ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "object",
-              "properties": {
-                "payload": {
-                  "$ref": "#/definitions/contact_list"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contacts_list_response"
                 }
               }
             }
           },
           "401": {
             "description": "Authentication error",
-            "schema": {
-              "$ref": "#/definitions/bad_request_error"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           }
         }
       }
     },
     "/api/v1/accounts/{account_id}/contacts/filter": {
-      "parameters": [
-        {
-          "$ref": "#/parameters/account_id"
-        }
-      ],
       "post": {
         "tags": [
           "Contacts"
@@ -2171,94 +2953,106 @@
         "security": [
           {
             "userApiKey": []
-          },
-          {
-            "agentBotApiKey": []
           }
         ],
         "parameters": [
           {
-            "name": "page",
-            "in": "query",
-            "type": "integer"
+            "$ref": "#/components/parameters/account_id"
           },
           {
-            "name": "body",
-            "in": "body",
-            "required": true,
+            "name": "page",
+            "in": "query",
             "schema": {
-              "type": "object",
-              "properties": {
-                "payload": {
-                  "type": "array",
-                  "items": {
-                    "type": "object",
-                    "properties": {
-                      "attribute_key": {
-                        "type": "string",
-                        "description": "filter attribute name"
-                      },
-                      "filter_operator": {
-                        "type": "string",
-                        "description": "filter operator name",
-                        "enum": [
-                          "equal_to",
-                          "not_equal_to",
-                          "contains",
-                          "does_not_contain"
-                        ]
-                      },
-                      "values": {
-                        "type": "array",
-                        "items": {
-                          "type": "string"
+              "type": "number"
+            }
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "properties": {
+                  "payload": {
+                    "type": "array",
+                    "items": {
+                      "type": "object",
+                      "properties": {
+                        "attribute_key": {
+                          "type": "string",
+                          "description": "filter attribute name"
                         },
-                        "description": "array of the attribute values to filter"
-                      },
-                      "query_operator": {
-                        "type": "string",
-                        "description": "query operator name",
-                        "enum": [
-                          "AND",
-                          "OR"
-                        ]
+                        "filter_operator": {
+                          "type": "string",
+                          "description": "filter operator name",
+                          "enum": [
+                            "equal_to",
+                            "not_equal_to",
+                            "contains",
+                            "does_not_contain"
+                          ]
+                        },
+                        "values": {
+                          "type": "array",
+                          "items": {
+                            "type": "string"
+                          },
+                          "description": "array of the attribute values to filter"
+                        },
+                        "query_operator": {
+                          "type": "string",
+                          "description": "query operator name",
+                          "enum": [
+                            "AND",
+                            "OR"
+                          ]
+                        }
                       }
-                    }
-                  },
-                  "example": [
-                    {
-                      "attribute_key": "name",
-                      "filter_operator": "equal_to",
-                      "values": [
-                        "en"
-                      ],
-                      "query_operator": "AND"
                     },
-                    {
-                      "attribute_key": "country_code",
-                      "filter_operator": "equal_to",
-                      "values": [
-                        "us"
-                      ],
-                      "query_operator": null
-                    }
-                  ]
+                    "example": [
+                      {
+                        "attribute_key": "name",
+                        "filter_operator": "equal_to",
+                        "values": [
+                          "en"
+                        ],
+                        "query_operator": "AND"
+                      },
+                      {
+                        "attribute_key": "country_code",
+                        "filter_operator": "equal_to",
+                        "values": [
+                          "us"
+                        ],
+                        "query_operator": null
+                      }
+                    ]
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/contact_list"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contacts_list_response"
+                }
+              }
             }
           },
           "400": {
             "description": "Bad Request Error",
-            "schema": {
-              "$ref": "#/definitions/bad_request_error"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           }
         }
@@ -2274,52 +3068,77 @@
         "summary": "Create contact inbox",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
             "name": "id",
             "in": "path",
-            "type": "number",
+            "schema": {
+              "type": "number"
+            },
             "description": "ID of the contact",
             "required": true
-          },
+          }
+        ],
+        "security": [
           {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "inbox_id"
-              ],
-              "properties": {
-                "inbox_id": {
-                  "type": "number",
-                  "description": "The ID of the inbox"
-                },
-                "source_id": {
-                  "type": "string",
-                  "description": "Contact Inbox Source Id"
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "inbox_id"
+                ],
+                "properties": {
+                  "inbox_id": {
+                    "type": "number",
+                    "description": "The ID of the inbox",
+                    "example": 1
+                  },
+                  "source_id": {
+                    "type": "string",
+                    "description": "Contact Inbox Source Id"
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/contact_inboxes"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_inboxes"
+                }
+              }
             }
           },
           "401": {
             "description": "Authentication error",
-            "schema": {
-              "$ref": "#/definitions/bad_request_error"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           },
           "422": {
-            "description": "Incorrect payload"
+            "description": "Incorrect payload",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -2332,14 +3151,21 @@
         "operationId": "contactableInboxesGet",
         "description": "Get List of contactable Inboxes",
         "summary": "Get Contactable Inboxes",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
             "name": "id",
             "in": "path",
-            "type": "number",
+            "schema": {
+              "type": "number"
+            },
             "description": "ID of the contact",
             "required": true
           }
@@ -2347,18 +3173,33 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/contactable_inboxes"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contactable_inboxes_response"
+                }
+              }
             }
           },
           "401": {
             "description": "Authentication error",
-            "schema": {
-              "$ref": "#/definitions/bad_request_error"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           },
           "422": {
-            "description": "Incorrect payload"
+            "description": "Incorrect payload",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -2366,7 +3207,7 @@
     "/api/v1/accounts/{account_id}/automation_rules": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -2377,10 +3218,10 @@
         "summary": "List all automation rules in an account",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
-            "$ref": "#/parameters/page"
+            "$ref": "#/components/parameters/page"
           }
         ],
         "description": "Get details of automation rules in an Account",
@@ -2392,16 +3233,23 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all automation rules",
-              "items": {
-                "$ref": "#/definitions/automation_rule"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/automation_rule"
+                }
               }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -2417,25 +3265,36 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/automation_rule_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/automation_rule_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/automation_rule"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/automation_rule"
+                }
+              }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -2443,12 +3302,14 @@
     "/api/v1/accounts/{account_id}/automation_rules/{id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
           "name": "id",
           "in": "path",
-          "type": "number",
+          "schema": {
+            "type": "number"
+          },
           "description": "ID of the Automation Rule",
           "required": true
         }
@@ -2460,11 +3321,18 @@
         "operationId": "get-details-of-a-single-automation-rule",
         "summary": "Get a automation rule details",
         "description": "Get the details of a automation rule in the account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "parameters": [
           {
             "in": "path",
             "name": "id",
-            "type": "integer",
+            "schema": {
+              "type": "integer"
+            },
             "required": true,
             "description": "The ID of the automation rule to be updated."
           }
@@ -2472,15 +3340,70 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/automation_rule"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/automation_rule"
+                },
+                "example": {
+                  "payload": {
+                    "id": 90,
+                    "account_id": 1,
+                    "name": "add-label-bug-if-message-contains-bug",
+                    "description": "add-label-bug-if-message-contains-bug",
+                    "event_name": "message_created",
+                    "conditions": [
+                      {
+                        "values": [
+                          "incoming"
+                        ],
+                        "attribute_key": "message_type",
+                        "query_operator": "and",
+                        "filter_operator": "equal_to"
+                      },
+                      {
+                        "values": [
+                          "bug"
+                        ],
+                        "attribute_key": "content",
+                        "filter_operator": "contains"
+                      }
+                    ],
+                    "actions": [
+                      {
+                        "action_name": "add_label",
+                        "action_params": [
+                          "bugs",
+                          "support-query"
+                        ]
+                      }
+                    ],
+                    "created_on": 1650555440,
+                    "active": true
+                  }
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given rule ID does not exist in the account"
+            "description": "The given rule ID does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -2500,31 +3423,53 @@
           {
             "in": "path",
             "name": "id",
-            "type": "integer",
+            "schema": {
+              "type": "integer"
+            },
             "required": true,
             "description": "The ID of the automation rule to be updated."
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/automation_rule_create_update_payload"
-            }
           }
         ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/automation_rule_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/automation_rule"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/automation_rule"
+                }
+              }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "Rule not found"
+            "description": "Rule not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -2544,7 +3489,9 @@
           {
             "in": "path",
             "name": "id",
-            "type": "integer",
+            "schema": {
+              "type": "integer"
+            },
             "required": true,
             "description": "The ID of the automation rule to be deleted"
           }
@@ -2554,10 +3501,24 @@
             "description": "Success"
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "automation rule not found"
+            "description": "automation rule not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -2565,7 +3526,7 @@
     "/api/v1/accounts/{account_id}/portals": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "post": {
@@ -2580,25 +3541,36 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/portal_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/portal_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/portal"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/portal"
+                }
+              }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -2610,7 +3582,7 @@
         "summary": "List all portals in an account",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           }
         ],
         "description": "Get details of portals in an Account",
@@ -2622,26 +3594,92 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all portals",
-              "items": {
-                "$ref": "#/definitions/portal"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/portal"
+                },
+                "example": {
+                  "payload": [
+                    {
+                      "id": 4,
+                      "color": "#1F93FF",
+                      "custom_domain": "chatwoot.help",
+                      "header_text": "Handbook",
+                      "homepage_link": "https://www.chatwoot.com",
+                      "name": "Handbook",
+                      "page_title": "Handbook",
+                      "slug": "handbook",
+                      "archived": false,
+                      "account_id": 1,
+                      "config": {
+                        "allowed_locales": [
+                          {
+                            "code": "en",
+                            "articles_count": 32,
+                            "categories_count": 9
+                          }
+                        ]
+                      },
+                      "inbox": {
+                        "id": 37,
+                        "avatar_url": "https://example.com/avatar.png",
+                        "channel_id": 1,
+                        "name": "Chatwoot",
+                        "channel_type": "Channel::WebWidget",
+                        "greeting_enabled": true,
+                        "widget_color": "#1F93FF",
+                        "website_url": "chatwoot.com"
+                      },
+                      "logo": {
+                        "id": 19399916,
+                        "portal_id": 4,
+                        "file_type": "image/png",
+                        "account_id": 1,
+                        "file_url": "https://example.com/logo.png",
+                        "blob_id": 21239614,
+                        "filename": "square.png"
+                      },
+                      "meta": {
+                        "all_articles_count": 0,
+                        "categories_count": 9,
+                        "default_locale": "en"
+                      }
+                    }
+                  ]
+                }
               }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
-      },
+      }
+    },
+    "/api/v1/accounts/{account_id}/portals/{id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/portal_id"
+        }
+      ],
       "patch": {
         "tags": [
           "Help Center"
         ],
-        "operationId": "update-new-portal-to-account",
-        "summary": "update a new portal",
-        "description": "update a new portal to account",
+        "operationId": "update-portal-to-account",
+        "summary": "Update a portal",
+        "description": "Update a portal to account",
         "security": [
           {
             "userApiKey": []
@@ -2649,34 +3687,122 @@
         ],
         "parameters": [
           {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/portal_create_update_payload"
-            }
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "$ref": "#/components/parameters/portal_id"
           }
         ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/portal_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/portal"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/portal_single"
+                },
+                "example": {
+                  "payload": {
+                    "id": 123,
+                    "archived": false,
+                    "color": "#1F93FF",
+                    "config": {
+                      "allowed_locales": [
+                        {
+                          "code": "en",
+                          "articles_count": 32,
+                          "categories_count": 9
+                        }
+                      ]
+                    },
+                    "custom_domain": "chatwoot.help",
+                    "header_text": "Handbook",
+                    "homepage_link": "https://www.chatwoot.com",
+                    "name": "Handbook",
+                    "slug": "handbook",
+                    "page_title": "Handbook",
+                    "account_id": 123,
+                    "inbox": {
+                      "id": 123,
+                      "name": "Chatwoot",
+                      "website_url": "chatwoot.com",
+                      "channel_type": "Channel::WebWidget",
+                      "avatar_url": "https://example.com/avatar.png",
+                      "widget_color": "#1F93FF",
+                      "website_token": "4cWzuf9i9jxN9tbnv8K9STKU",
+                      "enable_auto_assignment": true,
+                      "web_widget_script": "<script>...</script>",
+                      "welcome_title": "Hi there ! 🙌🏼",
+                      "welcome_tagline": "We make it simple to connect with us.",
+                      "greeting_enabled": true,
+                      "greeting_message": "Hey there 👋, Thank you for reaching out to us.",
+                      "channel_id": 123,
+                      "working_hours_enabled": true,
+                      "enable_email_collect": true,
+                      "csat_survey_enabled": true,
+                      "timezone": "America/Los_Angeles",
+                      "business_name": "Chatwoot",
+                      "hmac_mandatory": true
+                    },
+                    "logo": {
+                      "id": 123,
+                      "portal_id": 123,
+                      "file_type": "image/png",
+                      "account_id": 123,
+                      "file_url": "https://example.com/logo.png",
+                      "blob_id": 123,
+                      "filename": "square.png"
+                    },
+                    "meta": {
+                      "all_articles_count": 32,
+                      "categories_count": 9,
+                      "default_locale": "en"
+                    }
+                  }
+                }
+              }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Portal not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
     },
-    "/api/v1/accounts/{account_id}/portals/{portal_id}/categories": {
+    "/api/v1/accounts/{account_id}/portals/{id}/categories": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/portal_id"
+          "$ref": "#/components/parameters/portal_id"
         }
       ],
       "post": {
@@ -2691,36 +3817,47 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/category_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/category_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/category"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/category"
+                }
+              }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
     },
-    "/api/v1/accounts/{account_id}/portals/{portal_id}/articles": {
+    "/api/v1/accounts/{account_id}/portals/{id}/articles": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/portal_id"
+          "$ref": "#/components/parameters/portal_id"
         }
       ],
       "post": {
@@ -2735,25 +3872,36 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/article_create_update_payload"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/article_create_update_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/article"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/article"
+                }
+              }
             }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -2761,7 +3909,7 @@
     "/api/v1/accounts/{account_id}/conversations/meta": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -2771,66 +3919,85 @@
         "operationId": "conversationListMeta",
         "description": "Get open, unassigned and all Conversation counts",
         "summary": "Get Conversation Counts",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "parameters": [
           {
             "name": "status",
             "in": "query",
-            "type": "string",
-            "enum": [
-              "all",
-              "open",
-              "resolved",
-              "pending",
-              "snoozed"
-            ],
-            "default": "open",
+            "schema": {
+              "type": "string",
+              "enum": [
+                "all",
+                "open",
+                "resolved",
+                "pending",
+                "snoozed"
+              ],
+              "default": "open"
+            },
             "description": "Filter by conversation status."
           },
           {
             "name": "q",
             "in": "query",
-            "type": "string",
+            "schema": {
+              "type": "string"
+            },
             "description": "Filters conversations with messages containing the search term"
           },
           {
             "name": "inbox_id",
             "in": "query",
-            "type": "integer"
+            "schema": {
+              "type": "integer"
+            }
           },
           {
             "name": "team_id",
             "in": "query",
-            "type": "integer"
+            "schema": {
+              "type": "integer"
+            }
           },
           {
             "name": "labels",
             "in": "query",
-            "type": "array",
-            "items": {
-              "type": "string"
+            "schema": {
+              "type": "array",
+              "items": {
+                "type": "string"
+              }
             }
           }
         ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "object",
-              "properties": {
-                "meta": {
+            "content": {
+              "application/json": {
+                "schema": {
                   "type": "object",
                   "properties": {
-                    "mine_count": {
-                      "type": "number"
-                    },
-                    "unassigned_count": {
-                      "type": "number"
-                    },
-                    "assigned_count": {
-                      "type": "number"
-                    },
-                    "all_count": {
-                      "type": "number"
+                    "meta": {
+                      "type": "object",
+                      "properties": {
+                        "mine_count": {
+                          "type": "number"
+                        },
+                        "unassigned_count": {
+                          "type": "number"
+                        },
+                        "assigned_count": {
+                          "type": "number"
+                        },
+                        "all_count": {
+                          "type": "number"
+                        }
+                      }
                     }
                   }
                 }
@@ -2839,8 +4006,12 @@
           },
           "400": {
             "description": "Bad Request Error",
-            "schema": {
-              "$ref": "#/definitions/bad_request_error"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           }
         }
@@ -2849,7 +4020,7 @@
     "/api/v1/accounts/{account_id}/conversations": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -2859,77 +4030,104 @@
         "operationId": "conversationList",
         "description": "List all the conversations with pagination",
         "summary": "Conversations List",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "parameters": [
           {
             "name": "assignee_type",
             "in": "query",
-            "type": "string",
-            "enum": [
-              "me",
-              "unassigned",
-              "all",
-              "assigned"
-            ],
-            "default": "all",
+            "schema": {
+              "type": "string",
+              "enum": [
+                "me",
+                "unassigned",
+                "all",
+                "assigned"
+              ],
+              "default": "all"
+            },
             "description": "Filter conversations by assignee type."
           },
           {
             "name": "status",
             "in": "query",
-            "type": "string",
-            "enum": [
-              "all",
-              "open",
-              "resolved",
-              "pending",
-              "snoozed"
-            ],
-            "default": "open",
+            "schema": {
+              "type": "string",
+              "enum": [
+                "all",
+                "open",
+                "resolved",
+                "pending",
+                "snoozed"
+              ],
+              "default": "open"
+            },
             "description": "Filter by conversation status."
           },
           {
             "name": "q",
             "in": "query",
-            "type": "string",
+            "schema": {
+              "type": "string"
+            },
             "description": "Filters conversations with messages containing the search term"
           },
           {
             "name": "inbox_id",
             "in": "query",
-            "type": "integer"
+            "schema": {
+              "type": "integer"
+            }
           },
           {
             "name": "team_id",
             "in": "query",
-            "type": "integer"
+            "schema": {
+              "type": "integer"
+            }
           },
           {
             "name": "labels",
             "in": "query",
-            "type": "array",
-            "items": {
-              "type": "string"
+            "schema": {
+              "type": "array",
+              "items": {
+                "type": "string"
+              }
             }
           },
           {
             "name": "page",
             "in": "query",
-            "type": "integer",
-            "default": 1,
+            "schema": {
+              "type": "integer",
+              "default": 1
+            },
             "description": "paginate through conversations"
           }
         ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/conversation_list"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_list"
+                }
+              }
             }
           },
           "400": {
             "description": "Bad Request Error",
-            "schema": {
-              "$ref": "#/definitions/bad_request_error"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           }
         }
@@ -2940,7 +4138,7 @@
         ],
         "operationId": "newConversation",
         "summary": "Create New Conversation",
-        "description": "Creating a conversation in chatwoot requires a source id. \n\n Learn more about source_id: https://github.com/chatwoot/chatwoot/wiki/Building-on-Top-of-Chatwoot:-Importing-Existing-Contacts-and-Creating-Conversations",
+        "description": "Creating a conversation in chatwoot requires a source id. \n\n Learn more about source_id: https://www.chatwoot.com/hc/user-guide/articles/1677839703-how-to-create-an-api-channel-inbox#send-messages-to-the-api-channel",
         "security": [
           {
             "userApiKey": []
@@ -2949,127 +4147,50 @@
             "agentBotApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "source_id",
-                "inbox_id"
-              ],
-              "properties": {
-                "source_id": {
-                  "type": "string",
-                  "description": "Conversation source id"
-                },
-                "inbox_id": {
-                  "type": "string",
-                  "description": "Id of inbox in which the conversation is created <br/> Allowed Inbox Types: Website, Phone, Api, Email "
-                },
-                "contact_id": {
-                  "type": "string",
-                  "description": "Contact Id for which conversation is created"
-                },
-                "additional_attributes": {
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/conversation_create_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
                   "type": "object",
-                  "description": "Lets you specify attributes like browser information"
-                },
-                "custom_attributes": {
-                  "type": "object",
-                  "description": "The object to save custom attributes for conversation, accepts custom attributes key and value",
-                  "example": {
-                    "attribute_key": "attribute_value",
-                    "priority_conversation_number": 3
-                  }
-                },
-                "status": {
-                  "type": "string",
-                  "enum": [
-                    "open",
-                    "resolved",
-                    "pending"
-                  ],
-                  "description": "Specify the conversation whether it's pending, open, closed"
-                },
-                "assignee_id": {
-                  "type": "string",
-                  "description": "Agent Id for assigning a conversation to an agent"
-                },
-                "team_id": {
-                  "type": "string",
-                  "description": "Team Id for assigning a conversation to a team"
-                },
-                "message": {
-                  "type": "object",
-                  "description": "The initial message to be sent to the conversation",
-                  "required": [
-                    "content"
-                  ],
                   "properties": {
-                    "content": {
-                      "type": "string",
-                      "description": "The content of the message"
+                    "id": {
+                      "type": "number",
+                      "description": "ID of the conversation"
                     },
-                    "template_params": {
-                      "type": "object",
-                      "description": "The template params for the message in case of whatsapp Channel",
-                      "properties": {
-                        "name": {
-                          "type": "string",
-                          "description": "Name of the template",
-                          "example": "sample_issue_resolution"
-                        },
-                        "category": {
-                          "type": "string",
-                          "description": "Category of the template",
-                          "example": "UTILITY"
-                        },
-                        "language": {
-                          "type": "string",
-                          "description": "Language of the template",
-                          "example": "en_US"
-                        },
-                        "processed_params": {
-                          "type": "object",
-                          "description": "The processed param values for template variables in template",
-                          "example": {
-                            "1": "Chatwoot"
-                          }
-                        }
-                      }
+                    "account_id": {
+                      "type": "number",
+                      "description": "Account Id"
+                    },
+                    "inbox_id": {
+                      "type": "number",
+                      "description": "ID of the inbox"
                     }
                   }
                 }
               }
             }
-          }
-        ],
-        "responses": {
-          "200": {
-            "description": "Success",
-            "schema": {
-              "type": "object",
-              "properties": {
-                "id": {
-                  "type": "number",
-                  "description": "ID of the conversation"
-                },
-                "account_id": {
-                  "type": "number",
-                  "description": "Account Id"
-                },
-                "inbox_id": {
-                  "type": "number",
-                  "description": "ID of the inbox"
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
                 }
               }
             }
-          },
-          "403": {
-            "description": "Access denied"
           }
         }
       }
@@ -3077,7 +4198,7 @@
     "/api/v1/accounts/{account_id}/conversations/filter": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "post": {
@@ -3090,94 +4211,103 @@
         "security": [
           {
             "userApiKey": []
-          },
-          {
-            "agentBotApiKey": []
           }
         ],
         "parameters": [
           {
             "name": "page",
             "in": "query",
-            "type": "integer"
-          },
-          {
-            "name": "body",
-            "in": "body",
-            "required": true,
             "schema": {
-              "type": "object",
-              "properties": {
-                "payload": {
-                  "type": "array",
-                  "items": {
-                    "type": "object",
-                    "properties": {
-                      "attribute_key": {
-                        "type": "string",
-                        "description": "filter attribute name"
-                      },
-                      "filter_operator": {
-                        "type": "string",
-                        "description": "filter operator name",
-                        "enum": [
-                          "equal_to",
-                          "not_equal_to",
-                          "contains",
-                          "does_not_contain"
-                        ]
-                      },
-                      "values": {
-                        "type": "array",
-                        "items": {
-                          "type": "string"
+              "type": "number"
+            }
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "properties": {
+                  "payload": {
+                    "type": "array",
+                    "items": {
+                      "type": "object",
+                      "properties": {
+                        "attribute_key": {
+                          "type": "string",
+                          "description": "filter attribute name"
                         },
-                        "description": "array of the attribute values to filter"
-                      },
-                      "query_operator": {
-                        "type": "string",
-                        "description": "query operator name",
-                        "enum": [
-                          "AND",
-                          "OR"
-                        ]
+                        "filter_operator": {
+                          "type": "string",
+                          "description": "filter operator name",
+                          "enum": [
+                            "equal_to",
+                            "not_equal_to",
+                            "contains",
+                            "does_not_contain"
+                          ]
+                        },
+                        "values": {
+                          "type": "array",
+                          "items": {
+                            "type": "string"
+                          },
+                          "description": "array of the attribute values to filter"
+                        },
+                        "query_operator": {
+                          "type": "string",
+                          "description": "query operator name",
+                          "enum": [
+                            "AND",
+                            "OR"
+                          ]
+                        }
                       }
-                    }
-                  },
-                  "example": [
-                    {
-                      "attribute_key": "browser_language",
-                      "filter_operator": "not_eq",
-                      "values": [
-                        "en"
-                      ],
-                      "query_operator": "AND"
                     },
-                    {
-                      "attribute_key": "status",
-                      "filter_operator": "eq",
-                      "values": [
-                        "pending"
-                      ],
-                      "query_operator": null
-                    }
-                  ]
+                    "example": [
+                      {
+                        "attribute_key": "browser_language",
+                        "filter_operator": "not_equal_to",
+                        "values": [
+                          "en"
+                        ],
+                        "query_operator": "AND"
+                      },
+                      {
+                        "attribute_key": "status",
+                        "filter_operator": "equal_to",
+                        "values": [
+                          "pending"
+                        ],
+                        "query_operator": null
+                      }
+                    ]
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/conversation_list"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_list"
+                }
+              }
             }
           },
           "400": {
             "description": "Bad Request Error",
-            "schema": {
-              "$ref": "#/definitions/bad_request_error"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           }
         }
@@ -3186,10 +4316,10 @@
     "/api/v1/accounts/{account_id}/conversations/{conversation_id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "get": {
@@ -3198,19 +4328,42 @@
         ],
         "operationId": "get-details-of-a-conversation",
         "summary": "Conversation Details",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Get all details regarding a conversation with all messages in the conversation",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/conversation_show"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_show"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           },
           "404": {
-            "description": "Conversation not found"
-          },
-          "403": {
-            "description": "Access denied"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -3229,42 +4382,58 @@
             "agentBotApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "properties": {
-                "priority": {
-                  "type": "string",
-                  "enum": [
-                    "urgent",
-                    "high",
-                    "medium",
-                    "low",
-                    "none"
-                  ],
-                  "description": "The priority of the conversation"
-                },
-                "sla_policy_id": {
-                  "type": "number",
-                  "description": "The ID of the SLA policy (Available only in Enterprise edition)"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "properties": {
+                  "priority": {
+                    "type": "string",
+                    "enum": [
+                      "urgent",
+                      "high",
+                      "medium",
+                      "low",
+                      "none"
+                    ],
+                    "description": "The priority of the conversation",
+                    "example": "high"
+                  },
+                  "sla_policy_id": {
+                    "type": "number",
+                    "description": "The ID of the SLA policy (Available only in Enterprise edition)",
+                    "example": 1
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success"
           },
-          "404": {
-            "description": "Conversation not found"
-          },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3272,10 +4441,10 @@
     "/api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_status": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "post": {
@@ -3293,42 +4462,61 @@
             "agentBotApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "status"
-              ],
-              "properties": {
-                "status": {
-                  "type": "string",
-                  "enum": [
-                    "open",
-                    "resolved",
-                    "pending"
-                  ],
-                  "description": "The status of the conversation"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "status"
+                ],
+                "properties": {
+                  "status": {
+                    "type": "string",
+                    "enum": [
+                      "open",
+                      "resolved",
+                      "pending"
+                    ],
+                    "description": "The status of the conversation",
+                    "example": "open"
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/conversation_status_toggle"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_status_toggle"
+                }
+              }
             }
           },
           "404": {
-            "description": "Conversation not found"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3336,10 +4524,10 @@
     "/api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_priority": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "post": {
@@ -3357,41 +4545,56 @@
             "agentBotApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "priority"
-              ],
-              "properties": {
-                "priority": {
-                  "type": "string",
-                  "enum": [
-                    "urgent",
-                    "high",
-                    "medium",
-                    "low",
-                    "none"
-                  ],
-                  "description": "The priority of the conversation"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "priority"
+                ],
+                "properties": {
+                  "priority": {
+                    "type": "string",
+                    "enum": [
+                      "urgent",
+                      "high",
+                      "medium",
+                      "low",
+                      "none"
+                    ],
+                    "description": "The priority of the conversation",
+                    "example": "high"
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success"
           },
-          "404": {
-            "description": "Conversation not found"
-          },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3399,10 +4602,10 @@
     "/api/v1/accounts/{account_id}/conversations/{conversation_id}/custom_attributes": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "post": {
@@ -3415,52 +4618,67 @@
         "security": [
           {
             "userApiKey": []
-          },
-          {
-            "agentBotApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "custom_attributes"
-              ],
-              "properties": {
-                "custom_attributes": {
-                  "type": "object",
-                  "description": "The custom attributes to be set for the conversation",
-                  "example": {
-                    "order_id": "12345",
-                    "previous_conversation": "67890"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "custom_attributes"
+                ],
+                "properties": {
+                  "custom_attributes": {
+                    "type": "object",
+                    "description": "The custom attributes to be set for the conversation",
+                    "example": {
+                      "order_id": "12345",
+                      "previous_conversation": "67890"
+                    }
                   }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "object",
-              "properties": {
-                "custom_attributes": {
+            "content": {
+              "application/json": {
+                "schema": {
                   "type": "object",
-                  "description": "The custom attributes of the conversation"
+                  "properties": {
+                    "custom_attributes": {
+                      "type": "object",
+                      "description": "The custom attributes of the conversation"
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
                 }
               }
             }
           },
           "404": {
-            "description": "Conversation not found"
-          },
-          "401": {
-            "description": "Unauthorized"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3468,15 +4686,15 @@
     "/api/v1/accounts/{account_id}/conversations/{conversation_id}/assignments": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "post": {
         "tags": [
-          "Conversation Assignment"
+          "Conversation Assignments"
         ],
         "operationId": "assign-a-conversation",
         "summary": "Assign Conversation",
@@ -3489,38 +4707,58 @@
             "agentBotApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "properties": {
-                "assignee_id": {
-                  "type": "number",
-                  "description": "Id of the assignee user"
-                },
-                "team_id": {
-                  "type": "number",
-                  "description": "Id of the team. If the assignee_id is present, this param would be ignored"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "properties": {
+                  "assignee_id": {
+                    "type": "number",
+                    "description": "Id of the assignee user",
+                    "example": 1
+                  },
+                  "team_id": {
+                    "type": "number",
+                    "description": "Id of the team. If the assignee_id is present, this param would be ignored",
+                    "example": 1
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/user"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/user"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
             }
           },
           "404": {
-            "description": "Conversation not found"
-          },
-          "401": {
-            "description": "Unauthorized"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3528,72 +4766,125 @@
     "/api/v1/accounts/{account_id}/conversations/{conversation_id}/labels": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "get": {
         "tags": [
-          "Conversation Labels"
+          "Conversations"
         ],
         "operationId": "list-all-labels-of-a-conversation",
         "summary": "List Labels",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Lists all the labels of a conversation",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/conversation_labels"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_labels"
+                }
+              }
             }
           },
           "404": {
-            "description": "Conversation not found"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
       "post": {
         "tags": [
-          "Conversation Labels"
+          "Conversations"
         ],
         "operationId": "conversation-add-labels",
         "summary": "Add Labels",
-        "description": "Add labels to a conversation. Note that this API would overwrite the existing list of labels associated to the conversation.",
-        "parameters": [
+        "security": [
           {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "properties": {
-                "labels": {
-                  "type": "array",
-                  "description": "Array of labels (comma-separated strings)",
-                  "items": {
-                    "type": "string"
+            "userApiKey": []
+          }
+        ],
+        "description": "Add labels to a conversation. Note that this API would overwrite the existing list of labels associated to the conversation.",
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "labels"
+                ],
+                "properties": {
+                  "labels": {
+                    "type": "array",
+                    "description": "Array of labels (comma-separated strings)",
+                    "items": {
+                      "type": "string"
+                    },
+                    "example": [
+                      "support",
+                      "billing"
+                    ]
                   }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/conversation_labels"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_labels"
+                }
+              }
             }
           },
           "404": {
-            "description": "Conversation not found"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3606,27 +4897,55 @@
         "operationId": "listAllInboxes",
         "summary": "List all inboxes",
         "description": "List all inboxes available in the current account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           }
         ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of inboxes",
-              "items": {
-                "$ref": "#/definitions/inbox"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of inboxes",
+                      "items": {
+                        "$ref": "#/components/schemas/inbox"
+                      }
+                    }
+                  }
+                }
               }
             }
           },
           "404": {
-            "description": "Inbox not found"
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3638,15 +4957,22 @@
         ],
         "operationId": "GetInbox",
         "summary": "Get an inbox",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Get an inbox available in the current account",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
             "name": "id",
             "in": "path",
-            "type": "number",
+            "schema": {
+              "type": "number"
+            },
             "description": "ID of the inbox",
             "required": true
           }
@@ -3654,15 +4980,33 @@
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/inbox"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/inbox"
+                }
+              }
             }
           },
           "404": {
-            "description": "Inbox not found"
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3675,73 +5019,56 @@
         "operationId": "inboxCreation",
         "summary": "Create an inbox",
         "description": "You can create more than one website inbox in each account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "properties": {
-                "name": {
-                  "type": "string",
-                  "description": "The name of the inbox"
-                },
-                "avatar": {
-                  "type": "string",
-                  "format": "binary",
-                  "description": "File for avatar image"
-                },
-                "channel": {
-                  "type": "object",
-                  "properties": {
-                    "type": {
-                      "type": "string",
-                      "enum": [
-                        "web_widget"
-                      ]
-                    },
-                    "website_url": {
-                      "type": "string",
-                      "description": "URL at which the widget will be loaded"
-                    },
-                    "welcome_title": {
-                      "type": "string",
-                      "description": "Welcome title to be displayed on the widget"
-                    },
-                    "welcome_tagline": {
-                      "type": "string",
-                      "description": "Welcome tagline to be displayed on the widget"
-                    },
-                    "agent_away_message": {
-                      "type": "string",
-                      "description": "A message which will be sent if there is not agent available. This is not available if agentbot is connected"
-                    },
-                    "widget_color": {
-                      "type": "string",
-                      "description": "A Hex-color string used to customize the widget"
-                    }
-                  }
-                }
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/inbox_create_payload"
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/inbox"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/inbox"
+                }
+              }
             }
           },
           "404": {
-            "description": "Inbox not found"
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3753,82 +5080,66 @@
         ],
         "operationId": "updateInbox",
         "summary": "Update Inbox",
-        "description": "Add avatar and disable auto assignment for an inbox",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Update an existing inbox",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
             "name": "id",
             "in": "path",
-            "type": "number",
+            "schema": {
+              "type": "number"
+            },
             "description": "ID of the inbox",
             "required": true
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "enable_auto_assignment"
-              ],
-              "properties": {
-                "name": {
-                  "type": "string",
-                  "description": "The name of the inbox"
-                },
-                "enable_auto_assignment": {
-                  "type": "boolean",
-                  "description": "Enable Auto Assignment"
-                },
-                "avatar": {
-                  "type": "string",
-                  "format": "binary",
-                  "description": "Image file for avatar"
-                },
-                "channel": {
-                  "type": "object",
-                  "properties": {
-                    "website_url": {
-                      "type": "string",
-                      "description": "URL at which the widget will be loaded"
-                    },
-                    "welcome_title": {
-                      "type": "string",
-                      "description": "Welcome title to be displayed on the widget"
-                    },
-                    "welcome_tagline": {
-                      "type": "string",
-                      "description": "Welcome tagline to be displayed on the widget"
-                    },
-                    "agent_away_message": {
-                      "type": "string",
-                      "description": "A message which will be sent if there is not agent available. This is not available if agentbot is connected"
-                    },
-                    "widget_color": {
-                      "type": "string",
-                      "description": "A Hex-color string used to customize the widget"
-                    }
-                  }
-                }
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/inbox_update_payload"
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/inbox"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/inbox"
+                }
+              }
             }
           },
           "404": {
-            "description": "Inbox not found"
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3841,14 +5152,21 @@
         "operationId": "getInboxAgentBot",
         "summary": "Show Inbox Agent Bot",
         "description": "See if an agent bot is associated to the Inbox",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
             "name": "id",
             "in": "path",
-            "type": "number",
+            "schema": {
+              "type": "number"
+            },
             "description": "ID of the inbox",
             "required": true
           }
@@ -3856,15 +5174,33 @@
         "responses": {
           "204": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/agent_bot"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
             }
           },
           "404": {
-            "description": "Inbox not found, Agent bot not found"
+            "description": "Inbox not found, Agent bot not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3876,45 +5212,69 @@
         ],
         "operationId": "updateAgentBot",
         "summary": "Add or remove agent bot",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "To add an agent bot pass agent_bot id, to remove agent bot from an inbox pass null",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
             "name": "id",
             "in": "path",
-            "type": "number",
+            "schema": {
+              "type": "number"
+            },
             "description": "ID of the inbox",
             "required": true
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "agent_bot"
-              ],
-              "properties": {
-                "agent_bot": {
-                  "type": "number",
-                  "description": "Agent bot ID"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "agent_bot"
+                ],
+                "properties": {
+                  "agent_bot": {
+                    "type": "number",
+                    "description": "Agent bot ID",
+                    "example": 1
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "204": {
             "description": "Success"
           },
           "404": {
-            "description": "Inbox not found, Agent bot not found"
+            "description": "Inbox not found, Agent bot not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3922,10 +5282,10 @@
     "/api/v1/accounts/{account_id}/inbox_members/{inbox_id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/inbox_id"
+          "$ref": "#/components/parameters/inbox_id"
         }
       ],
       "get": {
@@ -3942,25 +5302,48 @@
         ],
         "parameters": [
           {
-            "$ref": "#/parameters/inbox_id"
+            "$ref": "#/components/parameters/inbox_id"
           }
         ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all active agents",
-              "items": {
-                "$ref": "#/definitions/agent"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of all active agents",
+                      "items": {
+                        "$ref": "#/components/schemas/agent"
+                      }
+                    }
+                  }
+                }
               }
             }
           },
           "404": {
-            "description": "Inbox not found"
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -3968,7 +5351,7 @@
     "/api/v1/accounts/{account_id}/inbox_members": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "post": {
@@ -3983,52 +5366,86 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "inbox_id",
-                "user_ids"
-              ],
-              "properties": {
-                "inbox_id": {
-                  "type": "string",
-                  "description": "The ID of the inbox"
-                },
-                "user_ids": {
-                  "type": "array",
-                  "items": {
-                    "type": "integer"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "inbox_id",
+                  "user_ids"
+                ],
+                "properties": {
+                  "inbox_id": {
+                    "type": "integer",
+                    "description": "The ID of the inbox",
+                    "example": 1
                   },
-                  "description": "IDs of users to be added to the inbox"
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be added to the inbox",
+                    "example": [
+                      1
+                    ]
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all active agents",
-              "items": {
-                "$ref": "#/definitions/agent"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of all active agents",
+                      "items": {
+                        "$ref": "#/components/schemas/agent"
+                      }
+                    }
+                  }
+                }
               }
             }
           },
           "404": {
-            "description": "Inbox not found"
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "422": {
-            "description": "User must exist"
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4044,52 +5461,86 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "inbox_id",
-                "user_ids"
-              ],
-              "properties": {
-                "inbox_id": {
-                  "type": "string",
-                  "description": "The ID of the inbox"
-                },
-                "user_ids": {
-                  "type": "array",
-                  "items": {
-                    "type": "integer"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "inbox_id",
+                  "user_ids"
+                ],
+                "properties": {
+                  "inbox_id": {
+                    "type": "string",
+                    "description": "The ID of the inbox",
+                    "example": 1
                   },
-                  "description": "IDs of users to be added to the inbox"
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be added to the inbox",
+                    "example": [
+                      1
+                    ]
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all active agents",
-              "items": {
-                "$ref": "#/definitions/agent"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of all active agents",
+                      "items": {
+                        "$ref": "#/components/schemas/agent"
+                      }
+                    }
+                  }
+                }
               }
             }
           },
           "404": {
-            "description": "Inbox not found"
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "422": {
-            "description": "User must exist"
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4105,45 +5556,66 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "inbox_id",
-                "user_ids"
-              ],
-              "properties": {
-                "inbox_id": {
-                  "type": "string",
-                  "description": "The ID of the inbox"
-                },
-                "user_ids": {
-                  "type": "array",
-                  "items": {
-                    "type": "integer"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "inbox_id",
+                  "user_ids"
+                ],
+                "properties": {
+                  "inbox_id": {
+                    "type": "string",
+                    "description": "The ID of the inbox"
                   },
-                  "description": "IDs of users to be deleted from the inbox"
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be deleted from the inbox"
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success"
           },
           "404": {
-            "description": "Inbox not found"
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "422": {
-            "description": "User must exist"
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4151,10 +5623,10 @@
     "/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         }
       ],
       "get": {
@@ -4163,30 +5635,79 @@
         ],
         "operationId": "list-all-messages",
         "summary": "Get messages",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "List all messages of a conversation",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of messages",
-              "items": {
-                "allOf": [
-                  {
-                    "$ref": "#/definitions/generic_id"
-                  },
-                  {
-                    "$ref": "#/definitions/message"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "meta": {
+                      "type": "object",
+                      "properties": {
+                        "labels": {
+                          "type": "array",
+                          "items": {
+                            "type": "string"
+                          }
+                        },
+                        "additional_attributes": {
+                          "type": "object"
+                        },
+                        "contact": {
+                          "$ref": "#/components/schemas/contact"
+                        },
+                        "assignee": {
+                          "$ref": "#/components/schemas/agent"
+                        },
+                        "agent_last_seen_at": {
+                          "type": "string",
+                          "format": "date-time"
+                        },
+                        "assignee_last_seen_at": {
+                          "type": "string",
+                          "format": "date-time"
+                        }
+                      }
+                    },
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of messages",
+                      "items": {
+                        "$ref": "#/components/schemas/message"
+                      }
+                    }
                   }
-                ]
+                }
               }
             }
           },
           "404": {
-            "description": "Conversation not found"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4205,35 +5726,53 @@
             "agentBotApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/conversation_message_create"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/conversation_message_create_payload"
+              }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "allOf": [
-                {
-                  "$ref": "#/definitions/generic_id"
-                },
-                {
-                  "$ref": "#/definitions/message"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "allOf": [
+                    {
+                      "$ref": "#/components/schemas/generic_id"
+                    },
+                    {
+                      "$ref": "#/components/schemas/message"
+                    }
+                  ]
                 }
-              ]
+              }
             }
           },
           "404": {
-            "description": "Conversation not found"
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4241,13 +5780,13 @@
     "/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages/{message_id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/conversation_id"
+          "$ref": "#/components/parameters/conversation_id"
         },
         {
-          "$ref": "#/parameters/message_id"
+          "$ref": "#/components/parameters/message_id"
         }
       ],
       "delete": {
@@ -4256,16 +5795,35 @@
         ],
         "operationId": "delete-a-message",
         "summary": "Delete a message",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Delete a message and it's attachments from the conversation.",
         "responses": {
           "200": {
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The message or conversation does not exist in the account"
+            "description": "The message or conversation does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4273,7 +5831,7 @@
     "/api/v1/accounts/{account_id}/integrations/apps": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -4282,23 +5840,51 @@
         ],
         "operationId": "get-details-of-all-integrations",
         "summary": "List all the Integrations",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Get the details of all Integrations available for the account",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of Integration apps",
-              "items": {
-                "$ref": "#/definitions/integrations_app"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of Integration apps",
+                      "items": {
+                        "$ref": "#/components/schemas/integrations_app"
+                      }
+                    }
+                  }
+                }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "Url not found"
+            "description": "Url not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4311,28 +5897,46 @@
         "operationId": "create-an-integration-hook",
         "summary": "Create an integration hook",
         "description": "Create an integration hook",
-        "parameters": [
+        "security": [
           {
-            "$ref": "#/parameters/account_id"
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/integrations_hook_create_payload"
-            }
+            "userApiKey": []
           }
         ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/integrations_hook_create_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/integrations_hook"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/integrations_hook"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4345,31 +5949,49 @@
         "operationId": "update-an-integrations-hook",
         "summary": "Update an Integration Hook",
         "description": "Update an Integration Hook",
-        "parameters": [
+        "security": [
           {
-            "$ref": "#/parameters/account_id"
-          },
-          {
-            "$ref": "#/parameters/hook_id"
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/integrations_hook_update_payload"
-            }
+            "userApiKey": []
           }
         ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "$ref": "#/components/parameters/hook_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/integrations_hook_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/integrations_hook"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/integrations_hook"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4380,12 +6002,17 @@
         "operationId": "delete-an-integration-hook",
         "summary": "Delete an Integration Hook",
         "description": "Delete an Integration Hook",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
-            "$ref": "#/parameters/hook_id"
+            "$ref": "#/components/parameters/hook_id"
           }
         ],
         "responses": {
@@ -4393,10 +6020,24 @@
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The hook does not exist in the account"
+            "description": "The hook does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4409,15 +6050,31 @@
         "operationId": "fetchProfile",
         "summary": "Fetch user profile",
         "description": "Get the user profile details",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/user"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/user"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4425,7 +6082,7 @@
     "/api/v1/accounts/{account_id}/teams": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -4434,20 +6091,36 @@
         ],
         "operationId": "list-all-teams",
         "summary": "List all teams",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "List all teams available in the current account",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of teams",
-              "items": {
-                "$ref": "#/definitions/team"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of teams",
+                  "items": {
+                    "$ref": "#/components/schemas/team"
+                  }
+                }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4457,29 +6130,47 @@
         ],
         "operationId": "create-a-team",
         "summary": "Create a team",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Create a team in the account",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/team_create_update_payload"
-            }
+            "$ref": "#/components/parameters/account_id"
           }
         ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/team_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/team"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/team"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4487,10 +6178,10 @@
     "/api/v1/accounts/{account_id}/teams/{team_id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/team_id"
+          "$ref": "#/components/parameters/team_id"
         }
       ],
       "get": {
@@ -4499,19 +6190,42 @@
         ],
         "operationId": "get-details-of-a-single-team",
         "summary": "Get a team details",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Get the details of a team in the account",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/team"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/team"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given team ID does not exist in the account"
+            "description": "The given team ID does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4521,26 +6235,42 @@
         ],
         "operationId": "update-a-team",
         "summary": "Update a team",
-        "description": "Update a team's attributes",
-        "parameters": [
+        "security": [
           {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/team_create_update_payload"
-            }
+            "userApiKey": []
           }
         ],
+        "description": "Update a team's attributes",
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/team_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/team"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/team"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4550,16 +6280,35 @@
         ],
         "operationId": "delete-a-team",
         "summary": "Delete a team",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Delete a team from the account",
         "responses": {
           "200": {
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The team does not exist in the account"
+            "description": "The team does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4567,10 +6316,10 @@
     "/api/v1/accounts/{account_id}/teams/{team_id}/team_members": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/team_id"
+          "$ref": "#/components/parameters/team_id"
         }
       ],
       "get": {
@@ -4587,28 +6336,46 @@
         ],
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
+            "$ref": "#/components/parameters/account_id"
           },
           {
-            "$ref": "#/parameters/team_id"
+            "$ref": "#/components/parameters/team_id"
           }
         ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all agents in the team",
-              "items": {
-                "$ref": "#/definitions/agent"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all agents in the team",
+                  "items": {
+                    "$ref": "#/components/schemas/agent"
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
               }
             }
           },
           "404": {
-            "description": "Inbox not found"
-          },
-          "403": {
-            "description": "Access denied"
+            "description": "Team not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4624,47 +6391,75 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "user_ids"
-              ],
-              "properties": {
-                "user_ids": {
-                  "type": "array",
-                  "items": {
-                    "type": "integer"
-                  },
-                  "description": "IDs of users to be added to the team"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "user_ids"
+                ],
+                "properties": {
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be added to the team",
+                    "example": [
+                      1
+                    ]
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all active agents",
-              "items": {
-                "$ref": "#/definitions/agent"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all active agents",
+                  "items": {
+                    "$ref": "#/components/schemas/agent"
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
               }
             }
           },
           "404": {
-            "description": "Team not found"
-          },
-          "403": {
-            "description": "Access denied"
+            "description": "Team not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "422": {
-            "description": "User must exist"
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4680,47 +6475,75 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "user_ids"
-              ],
-              "properties": {
-                "user_ids": {
-                  "type": "array",
-                  "items": {
-                    "type": "integer"
-                  },
-                  "description": "IDs of users to be added to the team"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "user_ids"
+                ],
+                "properties": {
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be added to the team",
+                    "example": [
+                      1
+                    ]
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of all agents in the team",
-              "items": {
-                "$ref": "#/definitions/agent"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all agents in the team",
+                  "items": {
+                    "$ref": "#/components/schemas/agent"
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
               }
             }
           },
           "404": {
-            "description": "Team not found"
-          },
-          "403": {
-            "description": "Access denied"
+            "description": "Team not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "422": {
-            "description": "User must exist"
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4736,41 +6559,61 @@
             "userApiKey": []
           }
         ],
-        "parameters": [
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "type": "object",
-              "required": [
-                "team_id",
-                "user_ids"
-              ],
-              "properties": {
-                "user_ids": {
-                  "type": "array",
-                  "items": {
-                    "type": "integer"
-                  },
-                  "description": "IDs of users to be deleted from the team"
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "user_ids"
+                ],
+                "properties": {
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be deleted from the team"
+                  }
                 }
               }
             }
           }
-        ],
+        },
         "responses": {
           "200": {
             "description": "Success"
           },
-          "404": {
-            "description": "Team not found"
-          },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Team not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "422": {
-            "description": "User must exist"
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4778,17 +6621,19 @@
     "/api/v1/accounts/{account_id}/custom_filters": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
           "in": "query",
           "name": "filter_type",
-          "type": "string",
-          "enum": [
-            "conversation",
-            "contact",
-            "report"
-          ],
+          "schema": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ]
+          },
           "required": false,
           "description": "The type of custom filter"
         }
@@ -4800,19 +6645,35 @@
         "operationId": "list-all-filters",
         "summary": "List all custom filters",
         "description": "List all custom filters in a category of a user",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of custom filters",
-              "items": {
-                "$ref": "#/definitions/custom_filter"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of custom filters",
+                  "items": {
+                    "$ref": "#/components/schemas/custom_filter"
+                  }
+                }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4825,26 +6686,44 @@
         "description": "Create a custom filter in the account",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/custom_filter_create_update_payload"
-            }
+            "$ref": "#/components/parameters/account_id"
           }
         ],
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/custom_filter_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/custom_filter"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_filter"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4852,10 +6731,10 @@
     "/api/v1/accounts/{account_id}/custom_filters/{custom_filter_id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/custom_filter_id"
+          "$ref": "#/components/parameters/custom_filter_id"
         }
       ],
       "get": {
@@ -4865,18 +6744,41 @@
         "operationId": "get-details-of-a-single-custom-filter",
         "summary": "Get a custom filter details",
         "description": "Get the details of a custom filter in the account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/custom_filter"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_filter"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The given team ID does not exist in the account"
+            "description": "The given team ID does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4886,26 +6788,42 @@
         ],
         "operationId": "update-a-custom-filter",
         "summary": "Update a custom filter",
-        "description": "Update a custom filter's attributes",
-        "parameters": [
+        "security": [
           {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/custom_filter_create_update_payload"
-            }
+            "userApiKey": []
           }
         ],
+        "description": "Update a custom filter's attributes",
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/custom_filter_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/custom_filter"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_filter"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4915,16 +6833,35 @@
         ],
         "operationId": "delete-a-custom-filter",
         "summary": "Delete a custom filter",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Delete a custom filter from the account",
         "responses": {
           "200": {
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The custom filter does not exist in the account"
+            "description": "The custom filter does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4932,7 +6869,7 @@
     "/api/v1/accounts/{account_id}/webhooks": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         }
       ],
       "get": {
@@ -4941,20 +6878,36 @@
         ],
         "operationId": "list-all-webhooks",
         "summary": "List all webhooks",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "List all webhooks in the account",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of webhook objects",
-              "items": {
-                "$ref": "#/definitions/webhook"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of webhook objects",
+                  "items": {
+                    "$ref": "#/components/schemas/webhook"
+                  }
+                }
               }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -4964,29 +6917,47 @@
         ],
         "operationId": "create-a-webhook",
         "summary": "Add a webhook",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Add a webhook subscription to the account",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/webhook_create_update_payload"
-            }
+            "$ref": "#/components/parameters/account_id"
           }
         ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/webhook_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/webhook"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/webhook"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -4994,10 +6965,10 @@
     "/api/v1/accounts/{account_id}/webhooks/{webhook_id}": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/webhook_id"
+          "$ref": "#/components/parameters/webhook_id"
         }
       ],
       "patch": {
@@ -5006,29 +6977,47 @@
         ],
         "operationId": "update-a-webhook",
         "summary": "Update a webhook object",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Update a webhook object in the account",
         "parameters": [
           {
-            "$ref": "#/parameters/account_id"
-          },
-          {
-            "name": "data",
-            "in": "body",
-            "required": true,
-            "schema": {
-              "$ref": "#/definitions/webhook_create_update_payload"
-            }
+            "$ref": "#/components/parameters/account_id"
           }
         ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/webhook_create_update_payload"
+              }
+            }
+          }
+        },
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/webhook"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/webhook"
+                }
+              }
             }
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       },
@@ -5038,16 +7027,35 @@
         ],
         "operationId": "delete-a-webhook",
         "summary": "Delete a webhook",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Delete a webhook from the account",
         "responses": {
           "200": {
             "description": "Success"
           },
           "401": {
-            "description": "Unauthorized"
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object"
+                }
+              }
+            }
           },
           "404": {
-            "description": "The webhook does not exist in the account"
+            "description": "The webhook does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -5055,30 +7063,36 @@
     "/api/v2/accounts/{account_id}/reports": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/report_metric"
+          "$ref": "#/components/parameters/report_metric"
         },
         {
-          "$ref": "#/parameters/report_type"
+          "$ref": "#/components/parameters/report_type"
         },
         {
           "in": "query",
           "name": "id",
-          "type": "string",
+          "schema": {
+            "type": "string"
+          },
           "description": "The Id of specific object in case of agent/inbox/label"
         },
         {
           "in": "query",
           "name": "since",
-          "type": "string",
+          "schema": {
+            "type": "string"
+          },
           "description": "The timestamp from where report should start."
         },
         {
           "in": "query",
           "name": "until",
-          "type": "string",
+          "schema": {
+            "type": "string"
+          },
           "description": "The timestamp from where report should stop."
         }
       ],
@@ -5088,31 +7102,54 @@
         ],
         "operationId": "list-all-conversation-statistics",
         "summary": "Get Account reports",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Get Account reports for a specific type, metric and date range",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of date based conversation statistics",
-              "items": {
-                "type": "object",
-                "properties": {
-                  "value": {
-                    "type": "string"
-                  },
-                  "timestamp": {
-                    "type": "number"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of date based conversation statistics",
+                  "items": {
+                    "type": "object",
+                    "properties": {
+                      "value": {
+                        "type": "string"
+                      },
+                      "timestamp": {
+                        "type": "number"
+                      }
+                    }
                   }
                 }
               }
             }
           },
           "404": {
-            "description": "reports not found"
+            "description": "reports not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -5120,27 +7157,33 @@
     "/api/v2/accounts/{account_id}/reports/summary": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
-          "$ref": "#/parameters/report_type"
+          "$ref": "#/components/parameters/report_type"
         },
         {
           "in": "query",
           "name": "id",
-          "type": "string",
+          "schema": {
+            "type": "string"
+          },
           "description": "The Id of specific object in case of agent/inbox/label"
         },
         {
           "in": "query",
           "name": "since",
-          "type": "string",
+          "schema": {
+            "type": "string"
+          },
           "description": "The timestamp from where report should start."
         },
         {
           "in": "query",
           "name": "until",
-          "type": "string",
+          "schema": {
+            "type": "string"
+          },
           "description": "The timestamp from where report should stop."
         }
       ],
@@ -5150,19 +7193,42 @@
         ],
         "operationId": "list-all-conversation-statistics-summary",
         "summary": "Get Account reports summary",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Get Account reports summary for a specific type and date range",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "$ref": "#/definitions/account_summary"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/account_summary"
+                }
+              }
             }
           },
           "404": {
-            "description": "reports not found"
+            "description": "reports not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -5170,15 +7236,17 @@
     "/api/v2/accounts/{account_id}/reports/conversations": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
           "in": "query",
           "name": "type",
-          "type": "string",
-          "enum": [
-            "account"
-          ],
+          "schema": {
+            "type": "string",
+            "enum": [
+              "account"
+            ]
+          },
           "required": true,
           "description": "Type of report"
         }
@@ -5189,31 +7257,54 @@
         ],
         "operationId": "get-account-conversation-metrics",
         "summary": "Account Conversation Metrics",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Get conversation metrics for Account",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "object",
-              "description": "Object of account conversation metrics",
-              "properties": {
-                "open": {
-                  "type": "number"
-                },
-                "unattended": {
-                  "type": "number"
-                },
-                "unassigned": {
-                  "type": "number"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "description": "Object of account conversation metrics",
+                  "properties": {
+                    "open": {
+                      "type": "number"
+                    },
+                    "unattended": {
+                      "type": "number"
+                    },
+                    "unassigned": {
+                      "type": "number"
+                    }
+                  }
                 }
               }
             }
           },
           "404": {
-            "description": "reports not found"
+            "description": "reports not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           }
         }
       }
@@ -5221,22 +7312,26 @@
     "/api/v2/accounts/{account_id}/reports/conversations/": {
       "parameters": [
         {
-          "$ref": "#/parameters/account_id"
+          "$ref": "#/components/parameters/account_id"
         },
         {
           "in": "query",
           "name": "type",
-          "type": "string",
-          "enum": [
-            "agent"
-          ],
+          "schema": {
+            "type": "string",
+            "enum": [
+              "agent"
+            ]
+          },
           "required": true,
           "description": "Type of report"
         },
         {
           "in": "query",
           "name": "user_id",
-          "type": "string",
+          "schema": {
+            "type": "string"
+          },
           "description": "The numeric ID of the user"
         }
       ],
@@ -5246,376 +7341,43 @@
         ],
         "operationId": "get-agent-conversation-metrics",
         "summary": "Agent Conversation Metrics",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
         "description": "Get conversation metrics for Agent",
         "responses": {
           "200": {
             "description": "Success",
-            "schema": {
-              "type": "array",
-              "description": "Array of agent based conversation metrics",
-              "items": {
-                "$ref": "#/definitions/agent_conversation_metrics"
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of agent based conversation metrics",
+                  "items": {
+                    "$ref": "#/components/schemas/agent_conversation_metrics"
+                  }
+                }
               }
             }
           },
           "404": {
-            "description": "reports not found"
+            "description": "reports not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
           },
           "403": {
-            "description": "Access denied"
-          }
-        }
-      }
-    }
-  },
-  "definitions": {
-    "bad_request_error": {
-      "title": "data",
-      "type": "object",
-      "properties": {
-        "description": {
-          "type": "string"
-        },
-        "errors": {
-          "type": "array",
-          "items": {
-            "$ref": "#/definitions/request_error"
-          }
-        }
-      }
-    },
-    "request_error": {
-      "type": "object",
-      "properties": {
-        "field": {
-          "type": "string"
-        },
-        "message": {
-          "type": "string"
-        },
-        "code": {
-          "type": "string"
-        }
-      }
-    },
-    "generic_id": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number"
-        }
-      }
-    },
-    "canned_response": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "integer",
-          "description": "ID of the canned response"
-        },
-        "content": {
-          "type": "string",
-          "description": "Message content for canned response"
-        },
-        "short_code": {
-          "type": "string",
-          "description": "Short Code for quick access of the canned response"
-        },
-        "account_id": {
-          "type": "integer",
-          "description": "Account Id"
-        }
-      }
-    },
-    "custom_attribute": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "integer",
-          "description": "Identifier"
-        },
-        "attribute_display_name": {
-          "type": "string",
-          "description": "Attribute display name"
-        },
-        "attribute_display_type": {
-          "type": "string",
-          "description": "Attribute display type (text, number, currency, percent, link, date, list, checkbox)"
-        },
-        "attribute_description": {
-          "type": "string",
-          "description": "Attribute description"
-        },
-        "attribute_key": {
-          "type": "string",
-          "description": "Attribute unique key value"
-        },
-        "attribute_values": {
-          "type": "string",
-          "description": "Attribute values"
-        },
-        "default_value": {
-          "type": "string",
-          "description": "Attribute default value"
-        },
-        "attribute_model": {
-          "type": "string",
-          "description": "Attribute type(conversation_attribute/contact_attribute)"
-        },
-        "account_id": {
-          "type": "integer",
-          "description": "Account Id"
-        }
-      }
-    },
-    "automation_rule": {
-      "type": "object",
-      "properties": {
-        "event_name": {
-          "type": "string",
-          "description": "Automation Rule event, on which we call the actions(conversation_created, conversation_updated, message_created)",
-          "enum": [
-            "conversation_created",
-            "conversation_updated",
-            "message_created"
-          ],
-          "example": "message_created"
-        },
-        "name": {
-          "type": "string",
-          "description": "The name of the rule",
-          "example": "Add label on message create event"
-        },
-        "description": {
-          "type": "string",
-          "description": "Description to give more context about the rule",
-          "example": "Add label support and sales on message create event if incoming message content contains text help"
-        },
-        "active": {
-          "type": "boolean",
-          "description": "Enable/disable automation rule"
-        },
-        "actions": {
-          "type": "array",
-          "description": "Array of actions which we perform when condition matches",
-          "items": {
-            "type": "object",
-            "example": {
-              "action_name": "add_label",
-              "action_params": [
-                "support",
-                "sales"
-              ]
-            }
-          }
-        },
-        "conditions": {
-          "type": "array",
-          "description": "Array of conditions on which conversation/message filter would work",
-          "items": {
-            "type": "object",
-            "example": {
-              "attribute_key": "content",
-              "filter_operator": "contains",
-              "values": [
-                "help"
-              ],
-              "query_operator": "nil"
-            }
-          }
-        },
-        "account_id": {
-          "type": "integer",
-          "description": "Account Id"
-        }
-      }
-    },
-    "portal": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "integer"
-        },
-        "archived": {
-          "type": "boolean"
-        },
-        "color": {
-          "type": "string"
-        },
-        "config": {
-          "type": "object",
-          "description": "Save information about locales, allowed_locales and default portal/help-center locale"
-        },
-        "custom_domain": {
-          "type": "string"
-        },
-        "header_text": {
-          "type": "string",
-          "description": "The text content."
-        },
-        "homepage_link": {
-          "type": "string"
-        },
-        "name": {
-          "type": "string"
-        },
-        "slug": {
-          "type": "string"
-        },
-        "page_title": {
-          "type": "string"
-        },
-        "account_id": {
-          "type": "integer"
-        },
-        "categories": {
-          "type": "array",
-          "items": {
-            "$ref": "#/definitions/category"
-          }
-        },
-        "articles": {
-          "type": "array",
-          "items": {
-            "$ref": "#/definitions/article"
-          }
-        }
-      }
-    },
-    "category": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "integer"
-        },
-        "description": {
-          "type": "string",
-          "description": "The text content."
-        },
-        "locale": {
-          "type": "string"
-        },
-        "name": {
-          "type": "string"
-        },
-        "slug": {
-          "type": "string"
-        },
-        "position": {
-          "type": "integer"
-        },
-        "portal_id": {
-          "type": "integer"
-        },
-        "account_id": {
-          "type": "integer"
-        },
-        "associated_category_id": {
-          "type": "integer",
-          "description": "To associate similar categories to each other, e.g same category of product documentation in different languages"
-        },
-        "parent_category_id": {
-          "type": "integer",
-          "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category."
-        }
-      }
-    },
-    "article": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "integer"
-        },
-        "content": {
-          "type": "string",
-          "description": "The text content."
-        },
-        "meta": {
-          "type": "object"
-        },
-        "position": {
-          "type": "integer"
-        },
-        "status": {
-          "type": "integer",
-          "enum": [
-            "draft",
-            "published",
-            "archived"
-          ]
-        },
-        "title": {
-          "type": "string"
-        },
-        "slug": {
-          "type": "string"
-        },
-        "views": {
-          "type": "integer"
-        },
-        "portal_id": {
-          "type": "integer"
-        },
-        "account_id": {
-          "type": "integer"
-        },
-        "author_id": {
-          "type": "integer"
-        },
-        "category_id": {
-          "type": "integer"
-        },
-        "folder_id": {
-          "type": "integer"
-        },
-        "associated_article_id": {
-          "type": "integer",
-          "description": "To associate similar articles to each other, e.g to provide the link for the reference."
-        }
-      }
-    },
-    "contact": {
-      "type": "object",
-      "properties": {
-        "payload": {
-          "type": "object",
-          "properties": {
-            "contact": {
-              "type": "object",
-              "properties": {
-                "email": {
-                  "type": "string",
-                  "description": "Email address of the contact"
-                },
-                "name": {
-                  "type": "string",
-                  "description": "The name of the contact"
-                },
-                "phone_number": {
-                  "type": "string",
-                  "description": "Phone number of the contact"
-                },
-                "thumbnail": {
-                  "type": "string",
-                  "description": "Avatar URL of the contact"
-                },
-                "additional_attributes": {
-                  "type": "object",
-                  "description": "The object containing additional attributes related to the contact"
-                },
-                "custom_attributes": {
-                  "type": "object",
-                  "description": "The object to save custom attributes for contact, accepts custom attributes key and value",
-                  "example": {
-                    "attribute_key": "attribute_value",
-                    "signed_up_at": "dd/mm/yyyy"
-                  }
-                },
-                "contact_inboxes": {
-                  "type": "array",
-                  "items": {
-                    "$ref": "#/definitions/contact_inboxes"
-                  }
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
                 }
               }
             }
@@ -5623,1341 +7385,3251 @@
         }
       }
     },
-    "conversation": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number",
-          "description": "ID of the conversation"
+    "/accounts/{account_id}/conversations/{conversation_id}/messages": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
         },
-        "messages": {
-          "type": "array",
-          "items": {
-            "$ref": "#/definitions/message"
-          }
-        },
-        "account_id": {
-          "type": "number",
-          "description": "Account Id"
-        },
-        "inbox_id": {
-          "type": "number",
-          "description": "ID of the inbox"
-        },
-        "status": {
-          "type": "string",
-          "enum": [
-            "open",
-            "resolved",
-            "pending"
-          ],
-          "description": "The status of the conversation"
-        },
-        "timestamp": {
-          "type": "string",
-          "description": "The time at which conversation was created"
-        },
-        "contact_last_seen_at": {
-          "type": "string"
-        },
-        "agent_last_seen_at": {
-          "type": "string"
-        },
-        "unread_count": {
-          "type": "number",
-          "description": "The number of unread messages"
-        },
-        "additional_attributes": {
-          "type": "object",
-          "description": "The object containing additional attributes related to the conversation"
-        },
-        "custom_attributes": {
-          "type": "object",
-          "description": "The object to save custom attributes for conversation, accepts custom attributes key and value",
-          "example": {
-            "attribute_key": "attribute_value",
-            "priority_conversation_number": 3
+        {
+          "name": "conversation_id",
+          "in": "path",
+          "description": "ID of the conversation",
+          "required": true,
+          "schema": {
+            "type": "number"
           }
         }
-      }
-    },
-    "message": {
-      "type": "object",
-      "properties": {
-        "content": {
-          "type": "string",
-          "description": "The text content of the message"
-        },
-        "content_type": {
-          "type": "string",
-          "enum": [
-            "text",
-            "input_select",
-            "cards",
-            "form"
-          ],
-          "description": "The type of the template message"
-        },
-        "content_attributes": {
-          "type": "object",
-          "description": "The content attributes for each content_type"
-        },
-        "message_type": {
-          "type": "string",
-          "enum": [
-            "incoming",
-            "outgoing",
-            "activity",
-            "template"
-          ],
-          "description": "The type of the message"
-        },
-        "created_at": {
-          "type": "integer",
-          "description": "The time at which message was created"
-        },
-        "private": {
-          "type": "boolean",
-          "description": "The flags which shows whether the message is private or not"
-        },
-        "attachment": {
-          "type": "object",
-          "description": "The file object attached to the image"
-        },
-        "sender": {
-          "type": "object",
-          "description": "User/Agent/AgentBot object"
-        },
-        "conversation_id": {
-          "type": "number",
-          "description": "ID of the conversation"
-        }
-      }
-    },
-    "user": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number"
-        },
-        "uid": {
-          "type": "string"
-        },
-        "name": {
-          "type": "string"
-        },
-        "available_name": {
-          "type": "string"
-        },
-        "display_name": {
-          "type": "string"
-        },
-        "email": {
-          "type": "string"
-        },
-        "account_id": {
-          "type": "number"
-        },
-        "role": {
-          "type": "string",
-          "enum": [
-            "agent",
-            "administrator"
-          ]
-        },
-        "confirmed": {
-          "type": "boolean"
-        },
-        "custom_attributes": {
-          "type": "object",
-          "description": "Available for users who are created through platform APIs and has custom attributes associated."
-        },
-        "accounts": {
-          "type": "array",
-          "items": {
-            "$ref": "#/definitions/account"
-          }
-        }
-      }
-    },
-    "agent": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "integer"
-        },
-        "uid": {
-          "type": "string"
-        },
-        "name": {
-          "type": "string"
-        },
-        "available_name": {
-          "type": "string"
-        },
-        "display_name": {
-          "type": "string"
-        },
-        "email": {
-          "type": "string"
-        },
-        "account_id": {
-          "type": "integer"
-        },
-        "role": {
-          "type": "string",
-          "enum": [
-            "agent",
-            "administrator"
-          ]
-        },
-        "confirmed": {
-          "type": "boolean"
-        },
-        "availability_status": {
-          "type": "string",
-          "enum": [
-            "available",
-            "busy",
-            "offline"
-          ],
-          "description": "The availability status of the agent computed by Chatwoot."
-        },
-        "auto_offline": {
-          "type": "boolean",
-          "description": "Whether the availability status of agent is configured to go offline automatically when away."
-        },
-        "custom_attributes": {
-          "type": "object",
-          "description": "Available for users who are created through platform APIs and has custom attributes associated."
-        }
-      }
-    },
-    "inbox": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number",
-          "description": "ID of the inbox"
-        },
-        "name": {
-          "type": "string",
-          "description": "The name of the inbox"
-        },
-        "website_url": {
-          "type": "string",
-          "description": "Website URL"
-        },
-        "channel_type": {
-          "type": "string",
-          "description": "The type of the inbox"
-        },
-        "avatar_url": {
-          "type": "string",
-          "description": "The avatar image of the inbox"
-        },
-        "widget_color": {
-          "type": "string",
-          "description": "Widget Color used for customization of the widget"
-        },
-        "website_token": {
-          "type": "string",
-          "description": "Website Token"
-        },
-        "enable_auto_assignment": {
-          "type": "boolean",
-          "description": "The flag which shows whether Auto Assignment is enabled or not"
-        },
-        "web_widget_script": {
-          "type": "string",
-          "description": "Script used to load the website widget"
-        },
-        "welcome_title": {
-          "type": "string",
-          "description": "Welcome title to be displayed on the widget"
-        },
-        "welcome_tagline": {
-          "type": "string",
-          "description": "Welcome tagline to be displayed on the widget"
-        },
-        "greeting_enabled": {
-          "type": "boolean",
-          "description": "The flag which shows whether greeting is enabled"
-        },
-        "greeting_message": {
-          "type": "string",
-          "description": "A greeting message when the user starts the conversation"
-        }
-      }
-    },
-    "agent_bot": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number",
-          "description": "ID of the agent bot"
-        },
-        "name": {
-          "type": "string",
-          "description": "The name of the agent bot"
-        },
-        "description": {
-          "type": "string",
-          "description": "The description about the agent bot"
-        },
-        "account_id": {
-          "type": "number",
-          "description": "Account ID if it's an account specific bot"
-        },
-        "outgoing_url": {
-          "type": "string",
-          "description": "The webhook URL for the bot"
-        }
-      }
-    },
-    "contact_inboxes": {
-      "type": "object",
-      "properties": {
-        "source_id": {
-          "type": "string",
-          "description": "Contact Inbox Source Id"
-        },
-        "inbox": {
-          "$ref": "#/definitions/inbox"
-        }
-      }
-    },
-    "contactable_inboxes": {
-      "type": "object",
-      "properties": {
-        "source_id": {
-          "type": "string",
-          "description": "Contact Inbox Source Id"
-        },
-        "inbox": {
-          "$ref": "#/definitions/inbox"
-        }
-      }
-    },
-    "custom_filter": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number",
-          "description": "The ID of the custom filter"
-        },
-        "name": {
-          "type": "string",
-          "description": "The name of the custom filter"
-        },
-        "type": {
-          "type": "string",
-          "enum": [
-            "conversation",
-            "contact",
-            "report"
-          ],
-          "description": "The description about the custom filter"
-        },
-        "query": {
-          "type": "object",
-          "description": "A query that needs to be saved as a custom filter"
-        },
-        "created_at": {
-          "type": "string",
-          "format": "date-time",
-          "description": "The time at which the custom filter was created"
-        },
-        "updated_at": {
-          "type": "string",
-          "format": "date-time",
-          "description": "The time at which the custom filter was updated"
-        }
-      }
-    },
-    "webhook": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number",
-          "description": "The ID of the webhook"
-        },
-        "url": {
-          "type": "string",
-          "description": "The url to which the events will be send"
-        },
-        "subscriptions": {
-          "type": "array",
-          "items": {
-            "type": "string",
-            "enum": [
-              "conversation_created",
-              "conversation_status_changed",
-              "conversation_updated",
-              "contact_created",
-              "contact_updated",
-              "message_created",
-              "message_updated",
-              "webwidget_triggered"
-            ]
-          },
-          "description": "The list of subscribed events"
-        },
-        "account_id": {
-          "type": "number",
-          "description": "The id of the account which the webhook object belongs to"
-        }
-      }
-    },
-    "account": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number",
-          "description": "Account ID"
-        },
-        "name": {
-          "type": "string",
-          "description": "Name of the account"
-        },
-        "role": {
-          "type": "string",
-          "enum": [
-            "administrator",
-            "agent"
-          ],
-          "description": "The user role in the account"
-        }
-      }
-    },
-    "platform_account": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number",
-          "description": "Account ID"
-        },
-        "name": {
-          "type": "string",
-          "description": "Name of the account"
-        }
-      }
-    },
-    "team": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number",
-          "description": "The ID of the team"
-        },
-        "name": {
-          "type": "string",
-          "description": "The name of the team"
-        },
-        "description": {
-          "type": "string",
-          "description": "The description about the team"
-        },
-        "allow_auto_assign": {
-          "type": "boolean",
-          "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team"
-        },
-        "account_id": {
-          "type": "number",
-          "description": "The ID of the account with the team is a part of"
-        },
-        "is_member": {
-          "type": "boolean",
-          "description": "This field shows whether the current user is a part of the team"
-        }
-      }
-    },
-    "integrations_app": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "string",
-          "description": "The ID of the integration"
-        },
-        "name": {
-          "type": "string",
-          "description": "The name of the integration"
-        },
-        "description": {
-          "type": "string",
-          "description": "The description about the team"
-        },
-        "hook_type": {
-          "type": "string",
-          "description": "Whether the integration is an account or inbox integration"
-        },
-        "enabled": {
-          "type": "boolean",
-          "description": "Whether the integration is enabled for the account"
-        },
-        "allow_multiple_hooks": {
-          "type": "boolean",
-          "description": "Whether multiple hooks can be created for the integration"
-        },
-        "hooks": {
-          "type": "array",
-          "items": {
-            "type": "object"
-          },
-          "description": "If there are any hooks created for this integration"
-        }
-      }
-    },
-    "integrations_hook": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "string",
-          "description": "The ID of the integration hook"
-        },
-        "app_id": {
-          "type": "string",
-          "description": "The ID of the integration app"
-        },
-        "inbox_id": {
-          "type": "string",
-          "description": "Inbox ID if its an Inbox integration"
-        },
-        "account_id": {
-          "type": "string",
-          "description": "Account ID of the integration"
-        },
-        "status": {
-          "type": "boolean",
-          "description": "Whether the integration hook is enabled for the account"
-        },
-        "hook_type": {
-          "type": "boolean",
-          "description": "Whether its an account or inbox integration hook"
-        },
-        "settings": {
-          "type": "object",
-          "description": "The associated settings for the integration"
-        }
-      }
-    },
-    "public_contact": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "integer",
-          "description": "Id of the contact"
-        },
-        "source_id": {
-          "type": "string",
-          "description": "The session identifier of the contact"
-        },
-        "name": {
-          "type": "string",
-          "description": "Name of the contact"
-        },
-        "email": {
-          "type": "string",
-          "description": "Email of the contact"
-        },
-        "pubsub_token": {
-          "type": "string",
-          "description": "The token to be used to connect to chatwoot websocket"
-        }
-      }
-    },
-    "public_conversation": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "integer",
-          "description": "Id of the conversation"
-        },
-        "inbox_id": {
-          "type": "string",
-          "description": "The inbox id of the conversation"
-        },
-        "messages": {
-          "type": "array",
-          "items": {
-            "$ref": "#/definitions/message"
-          },
-          "description": "Messages in the conversation"
-        },
-        "contact": {
-          "type": "object",
-          "description": "The contact information associated to the conversation"
-        }
-      }
-    },
-    "public_message": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "string",
-          "description": "Id of the message"
-        },
-        "content": {
-          "type": "string",
-          "description": "Text content of the message"
-        },
-        "message_type": {
-          "type": "string",
-          "description": "Denotes the message type"
-        },
-        "content_type": {
-          "type": "string",
-          "description": "Content type of the message"
-        },
-        "content_attributes": {
-          "type": "string",
-          "description": "Additional content attributes of the message"
-        },
-        "created_at": {
-          "type": "string",
-          "description": "Created at time stamp of the message"
-        },
-        "conversation_id": {
-          "type": "string",
-          "description": "Conversation Id of the message"
-        },
-        "attachments": {
-          "type": "array",
-          "items": {
-            "type": "object"
-          },
-          "description": "Attachments if any"
-        },
-        "sender": {
-          "type": "object",
-          "description": "Details of the sender"
-        }
-      }
-    },
-    "public_inbox": {
-      "type": "object",
-      "properties": {
-        "identifier": {
-          "type": "string",
-          "description": "Inbox identifier"
-        },
-        "name": {
-          "type": "string",
-          "description": "Name of the inbox"
-        },
-        "timezone": {
-          "type": "string",
-          "description": "The timezone defined on the inbox"
-        },
-        "working_hours": {
-          "type": "array",
-          "description": "The working hours defined on the inbox",
-          "items": {
-            "type": "object",
-            "properties": {
-              "day_of_week": {
-                "type": "integer",
-                "description": "Day of the week as a number. Sunday -> 0, Saturday -> 6"
-              },
-              "open_all_day": {
-                "type": "boolean",
-                "description": "Whether or not the business is open the whole day"
-              },
-              "closed_all_day": {
-                "type": "boolean",
-                "description": "Whether or not the business is closed the whole day"
-              },
-              "open_hour": {
-                "type": "integer",
-                "description": "Opening hour. Can be null if closed all day"
-              },
-              "open_minutes": {
-                "type": "integer",
-                "description": "Opening minute. Can be null if closed all day"
-              },
-              "close_hour": {
-                "type": "integer",
-                "description": "Closing hour. Can be null if closed all day"
-              },
-              "close_minutes": {
-                "type": "integer",
-                "description": "Closing minute. Can be null if closed all day"
+      ],
+      "get": {
+        "tags": [
+          "Conversation"
+        ],
+        "summary": "Get messages from a conversation",
+        "description": "Returns all messages from a specific conversation",
+        "operationId": "getConversationMessages",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_messages"
+                }
               }
             }
           }
-        },
-        "working_hours_enabled": {
-          "type": "boolean",
-          "description": "Whether of not the working hours are enabled on the inbox"
-        },
-        "csat_survey_enabled": {
-          "type": "boolean",
-          "description": "Whether of not the Customer Satisfaction survey is enabled on the inbox"
-        },
-        "greeting_enabled": {
-          "type": "boolean",
-          "description": "Whether of not the Greeting Message is enabled on the inbox"
-        },
-        "identity_validation_enabled": {
-          "type": "boolean",
-          "description": "Whether of not the User Identity Validation is enforced on the inbox"
         }
       }
-    },
-    "account_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "Name of the account"
+    }
+  },
+  "components": {
+    "schemas": {
+      "bad_request_error": {
+        "title": "data",
+        "type": "object",
+        "properties": {
+          "description": {
+            "type": "string"
+          },
+          "errors": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/request_error"
+            }
+          }
         }
-      }
-    },
-    "agent_bot_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "The name of the agent bot"
-        },
-        "description": {
-          "type": "string",
-          "description": "The description about the agent bot"
-        },
-        "outgoing_url": {
-          "type": "string",
-          "description": "The webhook URL for the bot"
-        }
-      }
-    },
-    "user_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "Name of the user"
-        },
-        "email": {
-          "type": "string",
-          "description": "Email of the user"
-        },
-        "password": {
-          "type": "string",
-          "description": "Password must contain uppercase, lowercase letters, number and a special character"
-        },
-        "custom_attributes": {
-          "type": "object",
-          "description": "Custom attributes you want to associate with the user"
-        }
-      }
-    },
-    "canned_response_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "content": {
-          "type": "string",
-          "description": "Message content for canned response"
-        },
-        "short_code": {
-          "type": "string",
-          "description": "Short Code for quick access of the canned response"
-        }
-      }
-    },
-    "custom_attribute_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "attribute_display_name": {
-          "type": "string",
-          "description": "Attribute display name"
-        },
-        "attribute_display_type": {
-          "type": "integer",
-          "description": "Attribute display type (text- 0, number- 1, currency- 2, percent- 3, link- 4, date- 5, list- 6, checkbox- 7)"
-        },
-        "attribute_description": {
-          "type": "string",
-          "description": "Attribute description"
-        },
-        "attribute_key": {
-          "type": "string",
-          "description": "Attribute unique key value"
-        },
-        "attribute_values": {
-          "type": "array",
-          "description": "Attribute values",
-          "items": {
+      },
+      "request_error": {
+        "type": "object",
+        "properties": {
+          "field": {
+            "type": "string"
+          },
+          "message": {
+            "type": "string"
+          },
+          "code": {
             "type": "string"
           }
-        },
-        "attribute_model": {
-          "type": "integer",
-          "description": "Attribute type(conversation_attribute- 0, contact_attribute- 1)"
         }
-      }
-    },
-    "contact_create": {
-      "type": "object",
-      "required": [
-        "inbox_id"
-      ],
-      "properties": {
-        "inbox_id": {
-          "type": "number"
-        },
-        "name": {
-          "type": "string",
-          "description": "name of the contact"
-        },
-        "email": {
-          "type": "string",
-          "description": "email of the contact"
-        },
-        "phone_number": {
-          "type": "string",
-          "description": "phone number of the contact"
-        },
-        "avatar": {
-          "type": "string",
-          "format": "binary",
-          "description": "Send the form data with the avatar image binary or use the avatar_url"
-        },
-        "avatar_url": {
-          "type": "string",
-          "description": "The url to a jpeg, png file for the contact avatar"
-        },
-        "identifier": {
-          "type": "string",
-          "description": "A unique identifier for the contact in external system"
-        },
-        "custom_attributes": {
-          "type": "object",
-          "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}"
+      },
+      "generic_id": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          }
         }
-      }
-    },
-    "contact_update": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "name of the contact"
-        },
-        "email": {
-          "type": "string",
-          "description": "email of the contact"
-        },
-        "phone_number": {
-          "type": "string",
-          "description": "phone number of the contact"
-        },
-        "avatar": {
-          "type": "string",
-          "format": "binary",
-          "description": "Send the form data with the avatar image binary or use the avatar_url"
-        },
-        "avatar_url": {
-          "type": "string",
-          "description": "The url to a jpeg, png file for the contact avatar"
-        },
-        "identifier": {
-          "type": "string",
-          "description": "A unique identifier for the contact in external system"
-        },
-        "custom_attributes": {
-          "type": "object",
-          "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}"
+      },
+      "canned_response": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the canned response"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "Account Id"
+          },
+          "short_code": {
+            "type": "string",
+            "description": "Short Code for quick access of the canned response"
+          },
+          "content": {
+            "type": "string",
+            "description": "Message content for canned response"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "The date and time when the canned response was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "The date and time when the canned response was updated"
+          }
         }
-      }
-    },
-    "conversation_message_create": {
-      "type": "object",
-      "required": [
-        "content"
-      ],
-      "properties": {
-        "content": {
-          "type": "string",
-          "description": "The content of the message"
-        },
-        "message_type": {
-          "type": "string",
-          "enum": [
-            "outgoing",
-            "incoming"
-          ]
-        },
-        "private": {
-          "type": "boolean",
-          "description": "Flag to identify if it is a private note"
-        },
-        "content_type": {
-          "type": "string",
-          "enum": [
-            "text",
-            "input_email",
-            "cards",
-            "input_select",
-            "form",
-            "article"
-          ],
-          "example": "cards",
-          "description": "if you want to create custom message types"
-        },
-        "content_attributes": {
-          "type": "object",
-          "description": "attributes based on your content type"
-        },
-        "template_params": {
-          "type": "object",
-          "description": "The template params for the message in case of whatsapp Channel",
-          "properties": {
-            "name": {
-              "type": "string",
-              "description": "Name of the template",
-              "example": "sample_issue_resolution"
-            },
-            "category": {
-              "type": "string",
-              "description": "Category of the template",
-              "example": "UTILITY"
-            },
-            "language": {
-              "type": "string",
-              "description": "Language of the template",
-              "example": "en_US"
-            },
-            "processed_params": {
+      },
+      "custom_attribute": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Identifier"
+          },
+          "attribute_display_name": {
+            "type": "string",
+            "description": "Attribute display name"
+          },
+          "attribute_display_type": {
+            "type": "string",
+            "description": "Attribute display type (text, number, currency, percent, link, date, list, checkbox)"
+          },
+          "attribute_description": {
+            "type": "string",
+            "description": "Attribute description"
+          },
+          "attribute_key": {
+            "type": "string",
+            "description": "Attribute unique key value"
+          },
+          "regex_pattern": {
+            "type": "string",
+            "description": "Regex pattern"
+          },
+          "regex_cue": {
+            "type": "string",
+            "description": "Regex cue"
+          },
+          "attribute_values": {
+            "type": "string",
+            "description": "Attribute values"
+          },
+          "attribute_model": {
+            "type": "string",
+            "description": "Attribute type(conversation_attribute/contact_attribute)"
+          },
+          "default_value": {
+            "type": "string",
+            "description": "Attribute default value"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "The date and time when the custom attribute was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "The date and time when the custom attribute was updated"
+          }
+        }
+      },
+      "automation_rule": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "description": "Response payload that contains automation rule(s)",
+            "oneOf": [
+              {
+                "type": "array",
+                "description": "Array of automation rules (for listing endpoint)",
+                "items": {
+                  "$ref": "#/components/schemas/automation_rule_item"
+                }
+              },
+              {
+                "type": "object",
+                "description": "Single automation rule (for show/create/update endpoints)",
+                "allOf": [
+                  {
+                    "$ref": "#/components/schemas/automation_rule_item"
+                  }
+                ]
+              }
+            ]
+          }
+        }
+      },
+      "automation_rule_item": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "The ID of the automation rule"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "Account Id"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the rule",
+            "example": "Add label on message create event"
+          },
+          "description": {
+            "type": "string",
+            "description": "Description to give more context about the rule",
+            "example": "Add label support and sales on message create event if incoming message content contains text help"
+          },
+          "event_name": {
+            "type": "string",
+            "description": "Automation Rule event, on which we call the actions(conversation_created, conversation_updated, message_created)",
+            "enum": [
+              "conversation_created",
+              "conversation_updated",
+              "message_created"
+            ],
+            "example": "message_created"
+          },
+          "conditions": {
+            "type": "array",
+            "description": "Array of conditions on which conversation/message filter would work",
+            "items": {
               "type": "object",
-              "description": "The processed param values for template variables in template",
+              "properties": {
+                "values": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                },
+                "attribute_key": {
+                  "type": "string"
+                },
+                "query_operator": {
+                  "type": "string"
+                },
+                "filter_operator": {
+                  "type": "string"
+                }
+              },
               "example": {
-                "1": "Chatwoot"
+                "attribute_key": "content",
+                "filter_operator": "contains",
+                "values": [
+                  "help"
+                ],
+                "query_operator": "and"
+              }
+            }
+          },
+          "actions": {
+            "type": "array",
+            "description": "Array of actions which we perform when condition matches",
+            "items": {
+              "type": "object",
+              "properties": {
+                "action_name": {
+                  "type": "string"
+                },
+                "action_params": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                }
+              },
+              "example": {
+                "action_name": "add_label",
+                "action_params": [
+                  "support",
+                  "sales"
+                ]
+              }
+            }
+          },
+          "created_on": {
+            "type": "integer",
+            "description": "The timestamp when the rule was created"
+          },
+          "active": {
+            "type": "boolean",
+            "description": "Enable/disable automation rule"
+          }
+        }
+      },
+      "portal": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/portal_item"
+            }
+          }
+        }
+      },
+      "portal_single": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "$ref": "#/components/schemas/portal_item"
+          }
+        }
+      },
+      "portal_config": {
+        "type": "object",
+        "description": "Configuration settings for the portal",
+        "properties": {
+          "allowed_locales": {
+            "type": "array",
+            "description": "List of allowed locales for the portal",
+            "items": {
+              "type": "object",
+              "properties": {
+                "code": {
+                  "type": "string",
+                  "description": "The language code"
+                },
+                "articles_count": {
+                  "type": "integer",
+                  "description": "Number of articles in this locale"
+                },
+                "categories_count": {
+                  "type": "integer",
+                  "description": "Number of categories in this locale"
+                }
               }
             }
           }
         }
-      }
-    },
-    "team_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "The name of the team"
-        },
-        "description": {
-          "type": "string",
-          "description": "The description of the team"
-        },
-        "allow_auto_assign": {
-          "type": "boolean",
-          "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team"
+      },
+      "portal_logo": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the logo file"
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "ID of the portal this logo belongs to"
+          },
+          "file_type": {
+            "type": "string",
+            "description": "MIME type of the file"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account"
+          },
+          "file_url": {
+            "type": "string",
+            "description": "URL to access the logo file"
+          },
+          "blob_id": {
+            "type": "integer",
+            "description": "ID of the blob"
+          },
+          "filename": {
+            "type": "string",
+            "description": "Name of the file"
+          }
         }
-      }
-    },
-    "custom_filter_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "The name of the custom filter"
-        },
-        "type": {
-          "type": "string",
-          "enum": [
-            "conversation",
-            "contact",
-            "report"
-          ],
-          "description": "The description about the custom filter"
-        },
-        "query": {
+      },
+      "portal_meta": {
+        "type": "object",
+        "properties": {
+          "all_articles_count": {
+            "type": "integer",
+            "description": "Total number of articles"
+          },
+          "archived_articles_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of archived articles"
+          },
+          "published_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of published articles"
+          },
+          "draft_articles_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of draft articles"
+          },
+          "categories_count": {
+            "type": "integer",
+            "description": "Number of categories"
+          },
+          "default_locale": {
+            "type": "string",
+            "description": "Default locale for the portal"
+          }
+        }
+      },
+      "portal_item": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "The ID of the portal"
+          },
+          "archived": {
+            "type": "boolean",
+            "description": "Whether the portal is archived"
+          },
+          "color": {
+            "type": "string",
+            "description": "The color code for the portal"
+          },
+          "config": {
+            "$ref": "#/components/schemas/portal_config"
+          },
+          "custom_domain": {
+            "type": "string",
+            "description": "Custom domain for the portal"
+          },
+          "header_text": {
+            "type": "string",
+            "description": "The header text for the portal"
+          },
+          "homepage_link": {
+            "type": "string",
+            "description": "Homepage link for the portal"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the portal"
+          },
+          "slug": {
+            "type": "string",
+            "description": "URL slug for the portal"
+          },
+          "page_title": {
+            "type": "string",
+            "description": "Page title for the portal"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account the portal belongs to"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox"
+          },
+          "logo": {
+            "$ref": "#/components/schemas/portal_logo"
+          },
+          "meta": {
+            "$ref": "#/components/schemas/portal_meta"
+          }
+        }
+      },
+      "category": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "description": {
+            "type": "string",
+            "description": "The text content."
+          },
+          "locale": {
+            "type": "string"
+          },
+          "name": {
+            "type": "string"
+          },
+          "slug": {
+            "type": "string"
+          },
+          "position": {
+            "type": "integer"
+          },
+          "portal_id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "associated_category_id": {
+            "type": "integer",
+            "description": "To associate similar categories to each other, e.g same category of product documentation in different languages"
+          },
+          "parent_category_id": {
+            "type": "integer",
+            "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category."
+          }
+        }
+      },
+      "article": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content."
+          },
+          "meta": {
+            "type": "object"
+          },
+          "position": {
+            "type": "integer"
+          },
+          "status": {
+            "type": "integer",
+            "enum": [
+              "draft",
+              "published",
+              "archived"
+            ]
+          },
+          "title": {
+            "type": "string"
+          },
+          "slug": {
+            "type": "string"
+          },
+          "views": {
+            "type": "integer"
+          },
+          "portal_id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "author_id": {
+            "type": "integer"
+          },
+          "category_id": {
+            "type": "integer"
+          },
+          "folder_id": {
+            "type": "integer"
+          },
+          "associated_article_id": {
+            "type": "integer",
+            "description": "To associate similar articles to each other, e.g to provide the link for the reference."
+          }
+        }
+      },
+      "contact": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "properties": {
+                "additional_attributes": {
+                  "type": "object",
+                  "description": "The object containing additional attributes related to the contact"
+                },
+                "availability_status": {
+                  "type": "string",
+                  "description": "The availability status of the contact"
+                },
+                "email": {
+                  "type": "string",
+                  "description": "The email address of the contact"
+                },
+                "id": {
+                  "type": "integer",
+                  "description": "The ID of the contact"
+                },
+                "name": {
+                  "type": "string",
+                  "description": "The name of the contact"
+                },
+                "phone_number": {
+                  "type": "string",
+                  "description": "The phone number of the contact"
+                },
+                "blocked": {
+                  "type": "boolean",
+                  "description": "Whether the contact is blocked"
+                },
+                "identifier": {
+                  "type": "string",
+                  "description": "The identifier of the contact"
+                },
+                "thumbnail": {
+                  "type": "string",
+                  "description": "The thumbnail of the contact"
+                },
+                "custom_attributes": {
+                  "type": "object",
+                  "description": "The custom attributes of the contact",
+                  "example": {
+                    "attribute_key": "attribute_value",
+                    "signed_up_at": "dd/mm/yyyy"
+                  }
+                },
+                "last_activity_at": {
+                  "type": "integer",
+                  "description": "The last activity at of the contact"
+                },
+                "created_at": {
+                  "type": "integer",
+                  "description": "The created at of the contact"
+                },
+                "contact_inboxes": {
+                  "type": "array",
+                  "items": {
+                    "$ref": "#/components/schemas/contact_inboxes"
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the conversation"
+          },
+          "messages": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message"
+            }
+          },
+          "account_id": {
+            "type": "number",
+            "description": "Account Id"
+          },
+          "uuid": {
+            "type": "string",
+            "description": "UUID of the conversation"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the conversation"
+          },
+          "agent_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the agent"
+          },
+          "assignee_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the assignee"
+          },
+          "can_reply": {
+            "type": "boolean",
+            "description": "Whether the conversation can be replied to"
+          },
+          "contact_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the contact"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The object to save custom attributes for conversation, accepts custom attributes key and value"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "labels": {
+            "type": "array",
+            "items": {
+              "type": "string"
+            },
+            "description": "The labels of the conversation"
+          },
+          "muted": {
+            "type": "boolean",
+            "description": "Whether the conversation is muted"
+          },
+          "snoozed_until": {
+            "type": "number",
+            "description": "The time at which the conversation will be unmuted"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "open",
+              "resolved",
+              "pending"
+            ],
+            "description": "The status of the conversation"
+          },
+          "created_at": {
+            "type": "number",
+            "description": "The time at which conversation was created"
+          },
+          "updated_at": {
+            "type": "number",
+            "description": "The time at which conversation was updated"
+          },
+          "timestamp": {
+            "type": "string",
+            "description": "The time at which conversation was created"
+          },
+          "first_reply_created_at": {
+            "type": "number",
+            "description": "The time at which the first reply was created"
+          },
+          "unread_count": {
+            "type": "number",
+            "description": "The number of unread messages"
+          },
+          "last_non_activity_message": {
+            "$ref": "#/components/schemas/message"
+          },
+          "last_activity_at": {
+            "type": "number",
+            "description": "The last activity at of the conversation"
+          },
+          "priority": {
+            "type": "string",
+            "description": "The priority of the conversation"
+          },
+          "waiting_since": {
+            "type": "number",
+            "description": "The time at which the conversation was waiting"
+          },
+          "sla_policy_id": {
+            "type": "number",
+            "description": "The ID of the SLA policy"
+          },
+          "applied_sla": {
+            "type": "object",
+            "description": "The applied SLA"
+          },
+          "sla_events": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "description": "SLA event objects"
+            }
+          }
+        }
+      },
+      "message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content of the message"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The ID of the account"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "The ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "number",
+            "description": "The ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "enum": [
+              0,
+              1,
+              2
+            ],
+            "description": "The type of the message"
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "The time at which message was created"
+          },
+          "updated_at": {
+            "type": "integer",
+            "description": "The time at which message was updated"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "The flags which shows whether the message is private or not"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "sent",
+              "delivered",
+              "read",
+              "failed"
+            ],
+            "description": "The status of the message"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The source ID of the message"
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_select",
+              "cards",
+              "form"
+            ],
+            "description": "The type of the template message"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "The content attributes for each content_type"
+          },
+          "sender_type": {
+            "type": "string",
+            "enum": [
+              "contact",
+              "agent",
+              "agent_bot"
+            ],
+            "description": "The type of the sender"
+          },
+          "sender_id": {
+            "type": "number",
+            "description": "The ID of the sender"
+          },
+          "external_source_ids": {
+            "type": "object",
+            "description": "The external source IDs of the message"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "The additional attributes of the message"
+          },
+          "processed_message_content": {
+            "type": "string",
+            "description": "The processed message content"
+          },
+          "sentiment": {
+            "type": "object",
+            "description": "The sentiment of the message"
+          },
+          "conversation": {
+            "type": "object",
+            "description": "The conversation object"
+          },
+          "attachment": {
+            "type": "object",
+            "description": "The file object attached to the image"
+          },
+          "sender": {
+            "type": "object",
+            "description": "User/Agent/AgentBot object"
+          }
+        }
+      },
+      "user": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          },
+          "access_token": {
+            "type": "string"
+          },
+          "account_id": {
+            "type": "number"
+          },
+          "available_name": {
+            "type": "string"
+          },
+          "avatar_url": {
+            "type": "string"
+          },
+          "confirmed": {
+            "type": "boolean"
+          },
+          "display_name": {
+            "type": "string",
+            "nullable": true
+          },
+          "message_signature": {
+            "type": "string",
+            "nullable": true
+          },
+          "email": {
+            "type": "string"
+          },
+          "hmac_identifier": {
+            "type": "string"
+          },
+          "inviter_id": {
+            "type": "number"
+          },
+          "name": {
+            "type": "string"
+          },
+          "provider": {
+            "type": "string"
+          },
+          "pubsub_token": {
+            "type": "string"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ]
+          },
+          "ui_settings": {
+            "type": "object"
+          },
+          "uid": {
+            "type": "string"
+          },
+          "type": {
+            "type": "string",
+            "nullable": true
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Available for users who are created through platform APIs and has custom attributes associated."
+          },
+          "accounts": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "properties": {
+                "id": {
+                  "type": "number"
+                },
+                "name": {
+                  "type": "string"
+                },
+                "status": {
+                  "type": "string"
+                },
+                "active_at": {
+                  "type": "string",
+                  "format": "date-time"
+                },
+                "role": {
+                  "type": "string",
+                  "enum": [
+                    "administrator",
+                    "agent"
+                  ]
+                },
+                "permissions": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                },
+                "availability": {
+                  "type": "string"
+                },
+                "availability_status": {
+                  "type": "string"
+                },
+                "auto_offline": {
+                  "type": "boolean"
+                },
+                "custom_role_id": {
+                  "type": "number",
+                  "nullable": true
+                },
+                "custom_role": {
+                  "type": "object",
+                  "nullable": true
+                }
+              }
+            }
+          }
+        }
+      },
+      "agent": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability status of the agent computed by Chatwoot."
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away."
+          },
+          "confirmed": {
+            "type": "boolean",
+            "description": "Whether the agent has confirmed their email address."
+          },
+          "email": {
+            "type": "string",
+            "description": "The email of the agent"
+          },
+          "available_name": {
+            "type": "string",
+            "description": "The available name of the agent"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the agent"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "The role of the agent"
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the agent"
+          },
+          "custom_role_id": {
+            "type": "integer",
+            "description": "The custom role id of the agent"
+          }
+        }
+      },
+      "inbox": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox"
+          },
+          "website_url": {
+            "type": "string",
+            "description": "Website URL"
+          },
+          "channel_type": {
+            "type": "string",
+            "description": "The type of the inbox"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The avatar image of the inbox"
+          },
+          "widget_color": {
+            "type": "string",
+            "description": "Widget Color used for customization of the widget"
+          },
+          "website_token": {
+            "type": "string",
+            "description": "Website Token"
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "The flag which shows whether Auto Assignment is enabled or not"
+          },
+          "web_widget_script": {
+            "type": "string",
+            "description": "Script used to load the website widget"
+          },
+          "welcome_title": {
+            "type": "string",
+            "description": "Welcome title to be displayed on the widget"
+          },
+          "welcome_tagline": {
+            "type": "string",
+            "description": "Welcome tagline to be displayed on the widget"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "The flag which shows whether greeting is enabled"
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "A greeting message when the user starts the conversation"
+          },
+          "channel_id": {
+            "type": "number",
+            "description": "ID of the channel this inbox belongs to"
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "The flag which shows whether working hours feature is enabled"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "The flag to enable collecting email from contacts"
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "The flag to enable CSAT survey"
+          },
+          "auto_assignment_config": {
+            "type": "object",
+            "description": "Configuration settings for auto assignment"
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Message to show when agents are out of office"
+          },
+          "working_hours": {
+            "type": "array",
+            "description": "Configuration for working hours of the inbox",
+            "items": {
+              "type": "object",
+              "properties": {
+                "day_of_week": {
+                  "type": "number",
+                  "description": "Day of the week (0-6, where 0 is Sunday)"
+                },
+                "closed_all_day": {
+                  "type": "boolean",
+                  "description": "Whether the inbox is closed for the entire day"
+                },
+                "open_hour": {
+                  "type": "number",
+                  "description": "Hour when inbox opens (0-23)"
+                },
+                "open_minutes": {
+                  "type": "number",
+                  "description": "Minutes of the hour when inbox opens (0-59)"
+                },
+                "close_hour": {
+                  "type": "number",
+                  "description": "Hour when inbox closes (0-23)"
+                },
+                "close_minutes": {
+                  "type": "number",
+                  "description": "Minutes of the hour when inbox closes (0-59)"
+                },
+                "open_all_day": {
+                  "type": "boolean",
+                  "description": "Whether the inbox is open for the entire day"
+                }
+              }
+            }
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone configuration for the inbox"
+          },
+          "callback_webhook_url": {
+            "type": "string",
+            "description": "Webhook URL for callbacks"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Whether to allow messages after a conversation is resolved"
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Whether to lock a contact to a single conversation"
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Type of sender name to display (e.g., friendly)"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name associated with the inbox"
+          },
+          "hmac_mandatory": {
+            "type": "boolean",
+            "description": "Whether HMAC verification is mandatory"
+          },
+          "selected_feature_flags": {
+            "type": "object",
+            "description": "Selected feature flags for the inbox"
+          },
+          "reply_time": {
+            "type": "string",
+            "description": "Expected reply time"
+          },
+          "messaging_service_sid": {
+            "type": "string",
+            "description": "Messaging service SID for SMS providers"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "Phone number associated with the inbox"
+          },
+          "medium": {
+            "type": "string",
+            "description": "Medium of communication (e.g., sms, email)"
+          },
+          "provider": {
+            "type": "string",
+            "description": "Provider of the channel"
+          }
+        }
+      },
+      "inbox_contact": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The avatar image of the inbox"
+          },
+          "channel_id": {
+            "type": "number",
+            "description": "The ID of the channel"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox"
+          },
+          "channel_type": {
+            "type": "string",
+            "description": "The type of the inbox"
+          },
+          "provider": {
+            "type": "string",
+            "description": "The provider of the inbox"
+          }
+        }
+      },
+      "agent_bot": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the agent bot"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the agent bot"
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot"
+          },
+          "bot_type": {
+            "type": "string",
+            "description": "The type of the bot"
+          },
+          "bot_config": {
+            "type": "object",
+            "description": "The configuration of the bot"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "Account ID if it's an account specific bot"
+          },
+          "access_token": {
+            "type": "string",
+            "description": "The access token for the bot"
+          },
+          "system_bot": {
+            "type": "boolean",
+            "description": "Whether the bot is a system bot"
+          }
+        }
+      },
+      "contact_inboxes": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Contact Inbox Source Id"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox_contact"
+          }
+        }
+      },
+      "contactable_inboxes": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Contact Inbox Source Id"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox"
+          }
+        }
+      },
+      "custom_filter": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the custom filter"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the custom filter"
+          },
+          "type": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ],
+            "description": "The description about the custom filter"
+          },
+          "query": {
+            "type": "object",
+            "description": "A query that needs to be saved as a custom filter"
+          },
+          "created_at": {
+            "type": "string",
+            "format": "date-time",
+            "description": "The time at which the custom filter was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "format": "date-time",
+            "description": "The time at which the custom filter was updated"
+          }
+        }
+      },
+      "webhook": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the webhook"
+          },
+          "url": {
+            "type": "string",
+            "description": "The url to which the events will be send"
+          },
+          "subscriptions": {
+            "type": "array",
+            "items": {
+              "type": "string",
+              "enum": [
+                "conversation_created",
+                "conversation_status_changed",
+                "conversation_updated",
+                "contact_created",
+                "contact_updated",
+                "message_created",
+                "message_updated",
+                "webwidget_triggered"
+              ]
+            },
+            "description": "The list of subscribed events"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The id of the account which the webhook object belongs to"
+          }
+        }
+      },
+      "account": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "Account ID"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the account"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "administrator",
+              "agent"
+            ],
+            "description": "The user role in the account"
+          }
+        }
+      },
+      "account_user": {
+        "type": "array",
+        "description": "Array of account users",
+        "items": {
           "type": "object",
-          "description": "A query that needs to be saved as a custom filter"
+          "properties": {
+            "account_id": {
+              "type": "integer",
+              "description": "The ID of the account"
+            },
+            "user_id": {
+              "type": "integer",
+              "description": "The ID of the user"
+            },
+            "role": {
+              "type": "string",
+              "description": "whether user is an administrator or agent"
+            }
+          }
         }
-      }
-    },
-    "webhook_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "url": {
-          "type": "string",
-          "description": "The url where the events should be sent"
-        },
-        "subscriptions": {
-          "type": "array",
-          "items": {
+      },
+      "platform_account": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "Account ID"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the account"
+          }
+        }
+      },
+      "team": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the team"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the team"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the team"
+          },
+          "allow_auto_assign": {
+            "type": "boolean",
+            "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The ID of the account with the team is a part of"
+          },
+          "is_member": {
+            "type": "boolean",
+            "description": "This field shows whether the current user is a part of the team"
+          }
+        }
+      },
+      "integrations_app": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "The ID of the integration"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the integration"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the team"
+          },
+          "hook_type": {
+            "type": "string",
+            "description": "Whether the integration is an account or inbox integration"
+          },
+          "enabled": {
+            "type": "boolean",
+            "description": "Whether the integration is enabled for the account"
+          },
+          "allow_multiple_hooks": {
+            "type": "boolean",
+            "description": "Whether multiple hooks can be created for the integration"
+          },
+          "hooks": {
+            "type": "array",
+            "items": {
+              "type": "object"
+            },
+            "description": "If there are any hooks created for this integration"
+          }
+        }
+      },
+      "integrations_hook": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "The ID of the integration hook"
+          },
+          "app_id": {
+            "type": "string",
+            "description": "The ID of the integration app"
+          },
+          "inbox_id": {
+            "type": "string",
+            "description": "Inbox ID if its an Inbox integration"
+          },
+          "account_id": {
+            "type": "string",
+            "description": "Account ID of the integration"
+          },
+          "status": {
+            "type": "boolean",
+            "description": "Whether the integration hook is enabled for the account"
+          },
+          "hook_type": {
+            "type": "boolean",
+            "description": "Whether its an account or inbox integration hook"
+          },
+          "settings": {
+            "type": "object",
+            "description": "The associated settings for the integration"
+          }
+        }
+      },
+      "public_contact": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Id of the contact"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The session identifier of the contact"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the contact"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the contact"
+          },
+          "pubsub_token": {
+            "type": "string",
+            "description": "The token to be used to connect to chatwoot websocket"
+          }
+        }
+      },
+      "public_conversation": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Id of the conversation"
+          },
+          "inbox_id": {
+            "type": "string",
+            "description": "The inbox id of the conversation"
+          },
+          "messages": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message"
+            },
+            "description": "Messages in the conversation"
+          },
+          "contact": {
+            "type": "object",
+            "description": "The contact information associated to the conversation"
+          }
+        }
+      },
+      "public_message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "Id of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "Text content of the message"
+          },
+          "message_type": {
+            "type": "string",
+            "description": "Denotes the message type"
+          },
+          "content_type": {
+            "type": "string",
+            "description": "Content type of the message"
+          },
+          "content_attributes": {
+            "type": "string",
+            "description": "Additional content attributes of the message"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "Created at time stamp of the message"
+          },
+          "conversation_id": {
+            "type": "string",
+            "description": "Conversation Id of the message"
+          },
+          "attachments": {
+            "type": "array",
+            "items": {
+              "type": "object"
+            },
+            "description": "Attachments if any"
+          },
+          "sender": {
+            "type": "object",
+            "description": "Details of the sender"
+          }
+        }
+      },
+      "public_inbox": {
+        "type": "object",
+        "properties": {
+          "identifier": {
+            "type": "string",
+            "description": "Inbox identifier"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the inbox"
+          },
+          "timezone": {
+            "type": "string",
+            "description": "The timezone defined on the inbox"
+          },
+          "working_hours": {
+            "type": "array",
+            "description": "The working hours defined on the inbox",
+            "items": {
+              "type": "object",
+              "properties": {
+                "day_of_week": {
+                  "type": "integer",
+                  "description": "Day of the week as a number. Sunday -> 0, Saturday -> 6"
+                },
+                "open_all_day": {
+                  "type": "boolean",
+                  "description": "Whether or not the business is open the whole day"
+                },
+                "closed_all_day": {
+                  "type": "boolean",
+                  "description": "Whether or not the business is closed the whole day"
+                },
+                "open_hour": {
+                  "type": "integer",
+                  "description": "Opening hour. Can be null if closed all day"
+                },
+                "open_minutes": {
+                  "type": "integer",
+                  "description": "Opening minute. Can be null if closed all day"
+                },
+                "close_hour": {
+                  "type": "integer",
+                  "description": "Closing hour. Can be null if closed all day"
+                },
+                "close_minutes": {
+                  "type": "integer",
+                  "description": "Closing minute. Can be null if closed all day"
+                }
+              }
+            }
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the working hours are enabled on the inbox"
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the Customer Satisfaction survey is enabled on the inbox"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the Greeting Message is enabled on the inbox"
+          },
+          "identity_validation_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the User Identity Validation is enforced on the inbox"
+          }
+        }
+      },
+      "account_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Name of the account",
+            "example": "My Account"
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the account",
+            "example": "en"
+          },
+          "domain": {
+            "type": "string",
+            "description": "The domain of the account",
+            "example": "example.com"
+          },
+          "support_email": {
+            "type": "string",
+            "description": "The support email of the account",
+            "example": "support@example.com"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "active",
+              "suspended"
+            ],
+            "description": "The status of the account",
+            "example": "active"
+          },
+          "limits": {
+            "type": "object",
+            "description": "The limits of the account",
+            "example": {}
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the account",
+            "example": {}
+          }
+        }
+      },
+      "account_user_create_update_payload": {
+        "type": "object",
+        "required": [
+          "user_id",
+          "role"
+        ],
+        "properties": {
+          "user_id": {
+            "type": "integer",
+            "description": "The ID of the user",
+            "example": 1
+          },
+          "role": {
+            "type": "string",
+            "description": "whether user is an administrator or agent",
+            "example": "administrator"
+          }
+        }
+      },
+      "platform_agent_bot_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot",
+            "example": "My Agent Bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the agent bot",
+            "example": "This is a sample agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot",
+            "example": "https://example.com/webhook"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "The account ID to associate the agent bot with",
+            "example": 1
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the agent bot avatar",
+            "example": "https://example.com/avatar.png"
+          }
+        }
+      },
+      "agent_bot_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot",
+            "example": "My Agent Bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the agent bot",
+            "example": "This is a sample agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot",
+            "example": "https://example.com/webhook"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the agent bot avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "bot_type": {
+            "type": "integer",
+            "description": "The type of the bot (0 for webhook)",
+            "example": 0
+          },
+          "bot_config": {
+            "type": "object",
+            "description": "The configuration for the bot",
+            "example": {}
+          }
+        }
+      },
+      "user_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Name of the user",
+            "example": "Daniel"
+          },
+          "display_name": {
+            "type": "string",
+            "description": "Display name of the user",
+            "example": "Dan"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the user",
+            "example": "daniel@acme.inc"
+          },
+          "password": {
+            "type": "string",
+            "description": "Password must contain uppercase, lowercase letters, number and a special character",
+            "example": "Password2!"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes you want to associate with the user",
+            "example": {}
+          }
+        }
+      },
+      "canned_response_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "Message content for canned response",
+            "example": "Hello, {{contact.name}}! Welcome to our service."
+          },
+          "short_code": {
+            "type": "string",
+            "description": "Short Code for quick access of the canned response",
+            "example": "welcome"
+          }
+        }
+      },
+      "custom_attribute_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "attribute_display_name": {
+            "type": "string",
+            "description": "Attribute display name",
+            "example": "Custom Attribute"
+          },
+          "attribute_display_type": {
+            "type": "integer",
+            "description": "Attribute display type (text- 0, number- 1, currency- 2, percent- 3, link- 4, date- 5, list- 6, checkbox- 7)",
+            "example": 0
+          },
+          "attribute_description": {
+            "type": "string",
+            "description": "Attribute description",
+            "example": "This is a custom attribute"
+          },
+          "attribute_key": {
+            "type": "string",
+            "description": "Attribute unique key value",
+            "example": "custom_attribute"
+          },
+          "attribute_values": {
+            "type": "array",
+            "description": "Attribute values",
+            "items": {
+              "type": "string"
+            },
+            "example": [
+              "value1",
+              "value2"
+            ]
+          },
+          "attribute_model": {
+            "type": "integer",
+            "description": "Attribute type(conversation_attribute- 0, contact_attribute- 1)",
+            "example": 0
+          },
+          "regex_pattern": {
+            "type": "string",
+            "description": "Regex pattern (Only applicable for type- text). The regex pattern is used to validate the attribute value(s).",
+            "example": "^[a-zA-Z0-9]+$"
+          },
+          "regex_cue": {
+            "type": "string",
+            "description": "Regex cue message (Only applicable for type- text). The cue message is shown when the regex pattern is not matched.",
+            "example": "Please enter a valid value"
+          }
+        }
+      },
+      "agent_create_payload": {
+        "type": "object",
+        "required": [
+          "name",
+          "email",
+          "role"
+        ],
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Full Name of the agent",
+            "example": "John Doe"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the Agent",
+            "example": "john.doe@acme.inc"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "Whether its administrator or agent",
+            "example": "agent"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability setting of the agent.",
+            "example": "available"
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away.",
+            "example": true
+          }
+        }
+      },
+      "agent_update_payload": {
+        "type": "object",
+        "required": [
+          "role"
+        ],
+        "properties": {
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "Whether its administrator or agent",
+            "example": "agent"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability status of the agent.",
+            "example": "available"
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away.",
+            "example": true
+          }
+        }
+      },
+      "contact_create_payload": {
+        "type": "object",
+        "required": [
+          "inbox_id"
+        ],
+        "properties": {
+          "inbox_id": {
+            "type": "number",
+            "description": "ID of the inbox to which the contact belongs",
+            "example": 1
+          },
+          "name": {
+            "type": "string",
+            "description": "name of the contact",
+            "example": "Alice"
+          },
+          "email": {
+            "type": "string",
+            "description": "email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "whether the contact is blocked or not",
+            "example": false
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the contact avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "A unique identifier for the contact in external system",
+            "example": "1234567890"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "An object where you can store additional attributes for contact. example {\"type\":\"customer\", \"age\":30}",
+            "example": {
+              "type": "customer",
+              "age": 30
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}, this should have a valid custom attribute definition.",
+            "example": {}
+          }
+        }
+      },
+      "contact_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "name of the contact",
+            "example": "Alice"
+          },
+          "email": {
+            "type": "string",
+            "description": "email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "whether the contact is blocked or not",
+            "example": false
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the contact avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "A unique identifier for the contact in external system",
+            "example": "1234567890"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "An object where you can store additional attributes for contact. example {\"type\":\"customer\", \"age\":30}",
+            "example": {
+              "type": "customer",
+              "age": 30
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}, this should have a valid custom attribute definition.",
+            "example": {}
+          }
+        }
+      },
+      "conversation_create_payload": {
+        "type": "object",
+        "required": [
+          "source_id",
+          "inbox_id"
+        ],
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Conversation source id",
+            "example": "1234567890"
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "Id of inbox in which the conversation is created <br/> Allowed Inbox Types: Website, Phone, Api, Email",
+            "example": 1
+          },
+          "contact_id": {
+            "type": "integer",
+            "description": "Contact Id for which conversation is created",
+            "example": 1
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "Lets you specify attributes like browser information",
+            "example": {
+              "browser": "Chrome",
+              "browser_version": "89.0.4389.82",
+              "os": "Windows",
+              "os_version": "10"
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The object to save custom attributes for conversation, accepts custom attributes key and value",
+            "example": {
+              "attribute_key": "attribute_value",
+              "priority_conversation_number": 3
+            }
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "open",
+              "resolved",
+              "pending"
+            ],
+            "description": "Specify the conversation whether it's pending, open, closed",
+            "example": "open"
+          },
+          "assignee_id": {
+            "type": "integer",
+            "description": "Agent Id for assigning a conversation to an agent",
+            "example": 1
+          },
+          "team_id": {
+            "type": "integer",
+            "description": "Team Id for assigning a conversation to a team\\",
+            "example": 1
+          },
+          "snoozed_until": {
+            "type": "string",
+            "format": "date-time",
+            "description": "Snoozed until date time",
+            "example": "2030-07-21T17:32:28Z"
+          },
+          "message": {
+            "type": "object",
+            "description": "The initial message to be sent to the conversation",
+            "required": [
+              "content"
+            ],
+            "properties": {
+              "content": {
+                "type": "string",
+                "description": "The content of the message",
+                "example": "Hello, how can I help you?"
+              },
+              "template_params": {
+                "type": "object",
+                "description": "The template params for the message in case of whatsapp Channel",
+                "properties": {
+                  "name": {
+                    "type": "string",
+                    "description": "Name of the template",
+                    "example": "sample_issue_resolution"
+                  },
+                  "category": {
+                    "type": "string",
+                    "description": "Category of the template",
+                    "example": "UTILITY"
+                  },
+                  "language": {
+                    "type": "string",
+                    "description": "Language of the template",
+                    "example": "en_US"
+                  },
+                  "processed_params": {
+                    "type": "object",
+                    "description": "The processed param values for template variables in template",
+                    "example": {
+                      "1": "Chatwoot"
+                    }
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation_message_create_payload": {
+        "type": "object",
+        "required": [
+          "content"
+        ],
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "The content of the message",
+            "example": "Hello, how can I help you?"
+          },
+          "message_type": {
+            "type": "string",
+            "enum": [
+              "outgoing",
+              "incoming"
+            ],
+            "description": "The type of the message",
+            "example": "outgoing"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "Flag to identify if it is a private note",
+            "example": false
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_email",
+              "cards",
+              "input_select",
+              "form",
+              "article"
+            ],
+            "description": "Content type of the message",
+            "example": "text"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "Attributes based on the content type",
+            "example": {}
+          },
+          "campaign_id": {
+            "type": "integer",
+            "description": "The campaign id to which the message belongs",
+            "example": 1
+          },
+          "template_params": {
+            "type": "object",
+            "description": "The template params for the message in case of whatsapp Channel",
+            "properties": {
+              "name": {
+                "type": "string",
+                "description": "Name of the template",
+                "example": "sample_issue_resolution"
+              },
+              "category": {
+                "type": "string",
+                "description": "Category of the template",
+                "example": "UTILITY"
+              },
+              "language": {
+                "type": "string",
+                "description": "Language of the template",
+                "example": "en_US"
+              },
+              "processed_params": {
+                "type": "object",
+                "description": "The processed param values for template variables in template",
+                "example": {
+                  "1": "Chatwoot"
+                }
+              }
+            }
+          }
+        }
+      },
+      "inbox_create_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox",
+            "example": "Support"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Image file for avatar"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Enable greeting message",
+            "example": true
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "Greeting message to be displayed on the widget",
+            "example": "Hello, how can I help you?"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "Enable email collection",
+            "example": true
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Enable CSAT survey",
+            "example": true
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "Enable Auto Assignment",
+            "example": true
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Enable working hours",
+            "example": true
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Out of office message to be displayed on the widget",
+            "example": "We are currently out of office. Please leave a message and we will get back to you."
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone of the inbox",
+            "example": "America/New_York"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Allow messages after conversation is resolved",
+            "example": true
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Lock to single conversation",
+            "example": true
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "Id of the help center portal to attach to the inbox",
+            "example": 1
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Sender name type for the inbox",
+            "enum": [
+              "friendly",
+              "professional"
+            ],
+            "example": "friendly"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name for the inbox",
+            "example": "My Business"
+          },
+          "channel": {
+            "type": "object",
+            "properties": {
+              "type": {
+                "type": "string",
+                "description": "Type of the channel",
+                "enum": [
+                  "web_widget",
+                  "api",
+                  "email",
+                  "line",
+                  "telegram",
+                  "whatsapp",
+                  "sms"
+                ],
+                "example": "web_widget"
+              },
+              "website_url": {
+                "type": "string",
+                "description": "URL at which the widget will be loaded",
+                "example": "https://example.com"
+              },
+              "welcome_title": {
+                "type": "string",
+                "description": "Welcome title to be displayed on the widget",
+                "example": "Welcome to our support"
+              },
+              "welcome_tagline": {
+                "type": "string",
+                "description": "Welcome tagline to be displayed on the widget",
+                "example": "We are here to help you"
+              },
+              "widget_color": {
+                "type": "string",
+                "description": "A Hex-color string used to customize the widget",
+                "example": "#FF5733"
+              }
+            }
+          }
+        }
+      },
+      "inbox_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox",
+            "example": "Support"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Image file for avatar"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Enable greeting message",
+            "example": true
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "Greeting message to be displayed on the widget",
+            "example": "Hello, how can I help you?"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "Enable email collection",
+            "example": true
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Enable CSAT survey",
+            "example": true
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "Enable Auto Assignment",
+            "example": true
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Enable working hours",
+            "example": true
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Out of office message to be displayed on the widget",
+            "example": "We are currently out of office. Please leave a message and we will get back to you."
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone of the inbox",
+            "example": "America/New_York"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Allow messages after conversation is resolved",
+            "example": true
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Lock to single conversation",
+            "example": true
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "Id of the help center portal to attach to the inbox",
+            "example": 1
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Sender name type for the inbox",
+            "enum": [
+              "friendly",
+              "professional"
+            ],
+            "example": "friendly"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name for the inbox",
+            "example": "My Business"
+          },
+          "channel": {
+            "type": "object",
+            "properties": {
+              "website_url": {
+                "type": "string",
+                "description": "URL at which the widget will be loaded",
+                "example": "https://example.com"
+              },
+              "welcome_title": {
+                "type": "string",
+                "description": "Welcome title to be displayed on the widget",
+                "example": "Welcome to our support"
+              },
+              "welcome_tagline": {
+                "type": "string",
+                "description": "Welcome tagline to be displayed on the widget",
+                "example": "We are here to help you"
+              },
+              "widget_color": {
+                "type": "string",
+                "description": "A Hex-color string used to customize the widget",
+                "example": "#FF5733"
+              }
+            }
+          }
+        }
+      },
+      "team_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the team",
+            "example": "Support Team"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the team",
+            "example": "This is a team of support agents"
+          },
+          "allow_auto_assign": {
+            "type": "boolean",
+            "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team",
+            "example": true
+          }
+        }
+      },
+      "custom_filter_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the custom filter",
+            "example": "My Custom Filter"
+          },
+          "type": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ],
+            "description": "The description about the custom filter",
+            "example": "conversation"
+          },
+          "query": {
+            "type": "object",
+            "description": "A query that needs to be saved as a custom filter",
+            "example": {}
+          }
+        }
+      },
+      "webhook_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "url": {
+            "type": "string",
+            "description": "The url where the events should be sent",
+            "example": "https://example.com/webhook"
+          },
+          "subscriptions": {
+            "type": "array",
+            "items": {
+              "type": "string",
+              "enum": [
+                "conversation_created",
+                "conversation_status_changed",
+                "conversation_updated",
+                "message_created",
+                "message_updated",
+                "contact_created",
+                "contact_updated",
+                "webwidget_triggered"
+              ]
+            },
+            "description": "The events you want to subscribe to.",
+            "example": [
+              "conversation_created",
+              "conversation_status_changed"
+            ]
+          }
+        }
+      },
+      "integrations_hook_create_payload": {
+        "type": "object",
+        "properties": {
+          "app_id": {
+            "type": "integer",
+            "description": "The ID of app for which integration hook is being created",
+            "example": 1
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "The inbox ID, if the hook is an inbox hook",
+            "example": 1
+          },
+          "status": {
+            "type": "integer",
+            "description": "The status of the integration (0 for inactive, 1 for active)",
+            "example": 1
+          },
+          "settings": {
+            "type": "object",
+            "description": "The settings required by the integration",
+            "example": {}
+          }
+        }
+      },
+      "integrations_hook_update_payload": {
+        "type": "object",
+        "properties": {
+          "status": {
+            "type": "integer",
+            "description": "The status of the integration (0 for inactive, 1 for active)",
+            "example": 1
+          },
+          "settings": {
+            "type": "object",
+            "description": "The settings required by the integration",
+            "example": {}
+          }
+        }
+      },
+      "automation_rule_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Rule name",
+            "example": "Add label on message create event"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the automation and actions",
+            "example": "Add label support and sales on message create event if incoming message content contains text help"
+          },
+          "event_name": {
             "type": "string",
             "enum": [
               "conversation_created",
-              "conversation_status_changed",
               "conversation_updated",
-              "message_created",
-              "message_updated",
-              "webwidget_triggered"
-            ]
+              "message_created"
+            ],
+            "example": "message_created",
+            "description": "The event when you want to execute the automation actions"
           },
-          "description": "The events you want to subscribe to."
-        }
-      }
-    },
-    "integrations_hook_create_payload": {
-      "type": "object",
-      "properties": {
-        "app_id": {
-          "type": "string",
-          "description": "The ID of app for which integration hook is being created"
-        },
-        "inbox_id": {
-          "type": "string",
-          "description": "The inbox ID, if the hook is an inbox hook"
-        },
-        "settings": {
-          "type": "object",
-          "description": "The settings required by the integration"
-        }
-      }
-    },
-    "integrations_hook_update_payload": {
-      "type": "object",
-      "properties": {
-        "settings": {
-          "type": "object",
-          "description": "The settings required by the integration"
-        }
-      }
-    },
-    "automation_rule_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "name": {
-          "type": "string",
-          "description": "Rule name",
-          "example": "Add label on message create event"
-        },
-        "description": {
-          "type": "string",
-          "description": "The description about the automation and actions",
-          "example": "Add label support and sales on message create event if incoming message content contains text help"
-        },
-        "event_name": {
-          "type": "string",
-          "enum": [
-            "conversation_created",
-            "conversation_updated",
-            "message_created"
-          ],
-          "example": "message_created",
-          "description": "The event when you want to execute the automation actions"
-        },
-        "active": {
-          "type": "boolean",
-          "description": "Enable/disable automation rule"
-        },
-        "actions": {
-          "type": "array",
-          "description": "Array of actions which you want to perform when condition matches, e.g add label support if message contains content help.",
-          "items": {
-            "type": "object",
-            "example": {
-              "action_name": "add_label",
-              "action_params": [
-                "support"
-              ]
+          "active": {
+            "type": "boolean",
+            "description": "Enable/disable automation rule"
+          },
+          "actions": {
+            "type": "array",
+            "description": "Array of actions which you want to perform when condition matches, e.g add label support if message contains content help.",
+            "items": {
+              "type": "object",
+              "example": {
+                "action_name": "add_label",
+                "action_params": [
+                  "support"
+                ]
+              }
             }
-          }
-        },
-        "conditions": {
-          "type": "array",
-          "description": "Array of conditions on which conversation filter would work, e.g message content contains text help.",
-          "items": {
-            "type": "object",
-            "example": {
-              "attribute_key": "content",
-              "filter_operator": "contains",
-              "query_operator": "nil",
-              "values": [
-                "help"
-              ]
+          },
+          "conditions": {
+            "type": "array",
+            "description": "Array of conditions on which conversation filter would work, e.g message content contains text help.",
+            "items": {
+              "type": "object",
+              "example": {
+                "attribute_key": "content",
+                "filter_operator": "contains",
+                "query_operator": "OR",
+                "values": [
+                  "help"
+                ]
+              }
             }
           }
         }
-      }
-    },
-    "portal_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "archived": {
-          "type": "boolean",
-          "description": "Status to check if portal is live"
-        },
-        "color": {
-          "type": "string",
-          "description": "Header color for help-center",
-          "example": "add color HEX string, \"#fffff\""
-        },
-        "config": {
-          "type": "object",
-          "description": "Configuration about supporting locales",
-          "example": {
-            "allowed_locales": [
-              "en",
-              "es"
-            ],
-            "default_locale": "en"
-          }
-        },
-        "custom_domain": {
-          "type": "string",
-          "description": "Custom domain to  display help center.",
-          "example": "https://chatwoot.help/."
-        },
-        "header_text": {
-          "type": "string",
-          "description": "Help center header",
-          "example": "Handbook"
-        },
-        "homepage_link": {
-          "type": "string",
-          "description": "link to main dashboard",
-          "example": "https://www.chatwoot.com/"
-        },
-        "name": {
-          "type": "string",
-          "description": "Name for the portal"
-        },
-        "slug": {
-          "type": "string",
-          "description": "Slug for the portal to display in link"
-        },
-        "page_title": {
-          "type": "string",
-          "description": "Page title for the portal"
-        },
-        "account_id": {
-          "type": "integer"
-        }
-      }
-    },
-    "category_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "description": {
-          "type": "string",
-          "description": "Category description"
-        },
-        "locale": {
-          "type": "string",
-          "description": "Category locale",
-          "example": "en/es"
-        },
-        "name": {
-          "type": "string",
-          "description": "Category name"
-        },
-        "slug": {
-          "type": "string",
-          "description": "Category slug"
-        },
-        "position": {
-          "type": "integer",
-          "description": "Category position in the portal list to sort"
-        },
-        "portal_id": {
-          "type": "integer"
-        },
-        "account_id": {
-          "type": "integer"
-        },
-        "associated_category_id": {
-          "type": "integer",
-          "description": "To associate similar categories to each other, e.g same category of product documentation in different languages"
-        },
-        "parent_category_id": {
-          "type": "integer",
-          "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category."
-        }
-      }
-    },
-    "article_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "content": {
-          "type": "string",
-          "description": "The text content."
-        },
-        "meta": {
-          "type": "object",
-          "description": "Use for search",
-          "example": {
-            "tags": [
-              "article_name"
-            ],
-            "title": "article title",
-            "description": "article description"
-          }
-        },
-        "position": {
-          "type": "integer",
-          "description": "article position in category"
-        },
-        "status": {
-          "type": "integer",
-          "example": [
-            "draft",
-            "published",
-            "archived"
-          ]
-        },
-        "title": {
-          "type": "string"
-        },
-        "slug": {
-          "type": "string"
-        },
-        "views": {
-          "type": "integer"
-        },
-        "portal_id": {
-          "type": "integer"
-        },
-        "account_id": {
-          "type": "integer"
-        },
-        "author_id": {
-          "type": "integer"
-        },
-        "category_id": {
-          "type": "integer"
-        },
-        "folder_id": {
-          "type": "integer"
-        },
-        "associated_article_id": {
-          "type": "integer",
-          "description": "To associate similar articles to each other, e.g to provide the link for the reference."
-        }
-      }
-    },
-    "public_contact_create_update_payload": {
-      "type": "object",
-      "properties": {
-        "identifier": {
-          "type": "string",
-          "description": "External identifier of the contact"
-        },
-        "identifier_hash": {
-          "type": "string",
-          "description": "Identifier hash prepared for HMAC authentication"
-        },
-        "email": {
-          "type": "string",
-          "description": "Email of the contact"
-        },
-        "name": {
-          "type": "string",
-          "description": "Name of the contact"
-        },
-        "phone_number": {
-          "type": "string",
-          "description": "Phone number of the contact"
-        },
-        "avatar_url": {
-          "type": "string",
-          "description": "The url to a jpeg, png file for the user avatar"
-        },
-        "custom_attributes": {
-          "type": "object",
-          "description": "Custom attributes of the customer"
-        }
-      }
-    },
-    "public_message_create_payload": {
-      "type": "object",
-      "properties": {
-        "content": {
-          "type": "string",
-          "description": "Content for the message"
-        },
-        "echo_id": {
-          "type": "string",
-          "description": "Temporary identifier which will be passed back via websockets"
-        }
-      }
-    },
-    "public_message_update_payload": {
-      "type": "object",
-      "properties": {
-        "submitted_values": {
-          "type": "object",
-          "description": "Replies to the Bot Message Types"
-        }
-      }
-    },
-    "public_conversation_create_payload": {
-      "type": "object",
-      "properties": {
-        "custom_attributes": {
-          "type": "object",
-          "description": "Custom attributes of the conversation"
-        }
-      }
-    },
-    "extended_contact": {
-      "allOf": [
-        {
-          "$ref": "#/definitions/contact"
-        },
-        {
-          "type": "object",
-          "properties": {
-            "id": {
-              "type": "number",
-              "description": "Id of the user"
-            },
-            "availability_status": {
-              "type": "string",
-              "enum": [
-                "online",
-                "offline"
+      },
+      "portal_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "color": {
+            "type": "string",
+            "description": "Header color for help-center in hex format",
+            "example": "#FFFFFF"
+          },
+          "custom_domain": {
+            "type": "string",
+            "description": "Custom domain to display help center.",
+            "example": "chatwoot.help"
+          },
+          "header_text": {
+            "type": "string",
+            "description": "Help center header",
+            "example": "Handbook"
+          },
+          "homepage_link": {
+            "type": "string",
+            "description": "link to main dashboard",
+            "example": "https://www.chatwoot.com/"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name for the portal",
+            "example": "Handbook"
+          },
+          "page_title": {
+            "type": "string",
+            "description": "Page title for the portal",
+            "example": "Handbook"
+          },
+          "slug": {
+            "type": "string",
+            "description": "Slug for the portal to display in link",
+            "example": "handbook"
+          },
+          "archived": {
+            "type": "boolean",
+            "description": "Status to check if portal is live",
+            "example": false
+          },
+          "config": {
+            "type": "object",
+            "description": "Configuration about supporting locales",
+            "example": {
+              "allowed_locales": [
+                "en",
+                "es"
               ],
-              "description": "Availability status of the user"
+              "default_locale": "en"
             }
           }
         }
-      ]
-    },
-    "contact_base": {
-      "allOf": [
-        {
-          "$ref": "#/definitions/generic_id"
-        },
-        {
-          "$ref": "#/definitions/contact"
+      },
+      "category_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the category",
+            "example": "Category Name"
+          },
+          "description": {
+            "type": "string",
+            "description": "A description for the category",
+            "example": "Category description"
+          },
+          "position": {
+            "type": "integer",
+            "description": "Category position in the portal list to sort",
+            "example": 1
+          },
+          "slug": {
+            "type": "string",
+            "description": "The category slug used in the URL",
+            "example": "category-name"
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the category",
+            "example": "en"
+          },
+          "icon": {
+            "type": "string",
+            "description": "The icon of the category as a string (emoji)",
+            "example": "📚"
+          },
+          "parent_category_id": {
+            "type": "integer",
+            "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category.",
+            "example": 1
+          },
+          "associated_category_id": {
+            "type": "integer",
+            "description": "To associate similar categories to each other, e.g same category of product documentation in different languages",
+            "example": 2
+          }
         }
-      ]
-    },
-    "contact_list": {
-      "type": "array",
-      "description": "array of contacts",
-      "items": {
+      },
+      "article_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "title": {
+            "type": "string",
+            "description": "The title of the article",
+            "example": "Article Title"
+          },
+          "slug": {
+            "type": "string",
+            "description": "The slug of the article",
+            "example": "article-title"
+          },
+          "position": {
+            "type": "integer",
+            "description": "article position in category",
+            "example": 1
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content.",
+            "example": "This is the content of the article"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the article",
+            "example": "This is the description of the article"
+          },
+          "category_id": {
+            "type": "integer",
+            "description": "The category id of the article",
+            "example": 1
+          },
+          "author_id": {
+            "type": "integer",
+            "description": "The author agent id of the article",
+            "example": 1
+          },
+          "associated_article_id": {
+            "type": "integer",
+            "description": "To associate similar articles to each other, e.g to provide the link for the reference.",
+            "example": 2
+          },
+          "status": {
+            "type": "integer",
+            "description": "The status of the article. 0 for draft, 1 for published, 2 for archived",
+            "example": 1
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the article",
+            "example": "en"
+          },
+          "meta": {
+            "type": "object",
+            "description": "Use for search",
+            "example": {
+              "tags": [
+                "article_name"
+              ],
+              "title": "article title",
+              "description": "article description"
+            }
+          }
+        }
+      },
+      "public_contact_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "identifier": {
+            "type": "string",
+            "description": "External identifier of the contact",
+            "example": "1234567890"
+          },
+          "identifier_hash": {
+            "type": "string",
+            "description": "Identifier hash prepared for HMAC authentication",
+            "example": "e93275d4eba0e5679ad55f5360af00444e2a888df9b0afa3e8b691c3173725f9"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the contact",
+            "example": "Alice"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "Phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes of the customer",
+            "example": {}
+          }
+        }
+      },
+      "public_message_create_payload": {
+        "type": "object",
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "Content for the message",
+            "example": "Hello, how can I help you?"
+          },
+          "echo_id": {
+            "type": "string",
+            "description": "Temporary identifier which will be passed back via websockets",
+            "example": "1234567890"
+          }
+        }
+      },
+      "public_message_update_payload": {
+        "type": "object",
+        "properties": {
+          "submitted_values": {
+            "type": "object",
+            "description": "Replies to the Bot Message Types",
+            "properties": {
+              "name": {
+                "type": "string",
+                "description": "The name of the submiitted value",
+                "example": "My Name"
+              },
+              "title": {
+                "type": "string",
+                "description": "The title of the submitted value",
+                "example": "My Title"
+              },
+              "value": {
+                "type": "string",
+                "description": "The value of the submitted value",
+                "example": "value"
+              },
+              "csat_survey_response": {
+                "type": "object",
+                "description": "The CSAT survey response",
+                "properties": {
+                  "feedback_message": {
+                    "type": "string",
+                    "description": "The feedback message of the CSAT survey response",
+                    "example": "Great service!"
+                  },
+                  "rating": {
+                    "type": "integer",
+                    "description": "The rating of the CSAT survey response",
+                    "example": 5
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "public_conversation_create_payload": {
+        "type": "object",
+        "properties": {
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes of the conversation",
+            "example": {}
+          }
+        }
+      },
+      "extended_contact": {
         "allOf": [
           {
-            "$ref": "#/definitions/generic_id"
+            "$ref": "#/components/schemas/contact"
           },
           {
-            "$ref": "#/definitions/contact"
+            "type": "object",
+            "properties": {
+              "id": {
+                "type": "number",
+                "description": "Id of the user"
+              },
+              "availability_status": {
+                "type": "string",
+                "enum": [
+                  "online",
+                  "offline"
+                ],
+                "description": "Availability status of the user"
+              }
+            }
           }
         ]
-      }
-    },
-    "contact_conversations": {
-      "type": "array",
-      "description": "array of conversations",
-      "items": {
+      },
+      "contact_base": {
         "allOf": [
           {
-            "$ref": "#/definitions/conversation"
+            "$ref": "#/components/schemas/generic_id"
+          },
+          {
+            "$ref": "#/components/schemas/contact"
+          }
+        ]
+      },
+      "contact_list": {
+        "type": "array",
+        "description": "array of contacts",
+        "items": {
+          "allOf": [
+            {
+              "$ref": "#/components/schemas/contact"
+            }
+          ]
+        }
+      },
+      "contact_conversations": {
+        "type": "array",
+        "description": "array of conversations",
+        "items": {
+          "allOf": [
+            {
+              "$ref": "#/components/schemas/conversation"
+            },
+            {
+              "type": "object",
+              "properties": {
+                "meta": {
+                  "type": "object",
+                  "properties": {
+                    "sender": {
+                      "type": "object",
+                      "properties": {
+                        "additional_attributes": {
+                          "type": "object",
+                          "description": "The additional attributes of the sender"
+                        },
+                        "availability_status": {
+                          "type": "string",
+                          "description": "The availability status of the sender"
+                        },
+                        "email": {
+                          "type": "string",
+                          "description": "The email of the sender"
+                        },
+                        "id": {
+                          "type": "number",
+                          "description": "ID fo the sender"
+                        },
+                        "name": {
+                          "type": "string",
+                          "description": "The name of the sender"
+                        },
+                        "phone_number": {
+                          "type": "string",
+                          "description": "The phone number of the sender"
+                        },
+                        "blocked": {
+                          "type": "boolean",
+                          "description": "Whether the sender is blocked"
+                        },
+                        "identifier": {
+                          "type": "string",
+                          "description": "The identifier of the sender"
+                        },
+                        "thumbnail": {
+                          "type": "string",
+                          "description": "Avatar URL of the contact"
+                        },
+                        "custom_attributes": {
+                          "type": "object",
+                          "description": "The custom attributes of the sender"
+                        },
+                        "last_activity_at": {
+                          "type": "number",
+                          "description": "The last activity at of the sender"
+                        },
+                        "created_at": {
+                          "type": "number",
+                          "description": "The created at of the sender"
+                        }
+                      }
+                    },
+                    "channel": {
+                      "type": "string",
+                      "description": "Channel Type"
+                    },
+                    "assignee": {
+                      "$ref": "#/components/schemas/user"
+                    },
+                    "hmac_verified": {
+                      "type": "boolean",
+                      "description": "Whether the hmac is verified"
+                    }
+                  }
+                }
+              }
+            },
+            {
+              "type": "object",
+              "properties": {
+                "display_id": {
+                  "type": "number"
+                }
+              }
+            }
+          ]
+        }
+      },
+      "contact_labels": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "description": "Array of labels",
+            "items": {
+              "type": "string"
+            }
+          }
+        }
+      },
+      "conversation_list": {
+        "type": "object",
+        "properties": {
+          "data": {
+            "type": "object",
+            "properties": {
+              "meta": {
+                "type": "object",
+                "properties": {
+                  "mine_count": {
+                    "type": "number"
+                  },
+                  "unassigned_count": {
+                    "type": "number"
+                  },
+                  "assigned_count": {
+                    "type": "number"
+                  },
+                  "all_count": {
+                    "type": "number"
+                  }
+                }
+              },
+              "payload": {
+                "type": "array",
+                "description": "array of conversations",
+                "items": {
+                  "allOf": [
+                    {
+                      "$ref": "#/components/schemas/generic_id"
+                    },
+                    {
+                      "$ref": "#/components/schemas/conversation"
+                    },
+                    {
+                      "type": "object",
+                      "properties": {
+                        "meta": {
+                          "type": "object",
+                          "properties": {
+                            "sender": {
+                              "type": "object",
+                              "properties": {
+                                "additional_attributes": {
+                                  "type": "object",
+                                  "description": "The additional attributes of the sender"
+                                },
+                                "availability_status": {
+                                  "type": "string",
+                                  "description": "The availability status of the sender"
+                                },
+                                "email": {
+                                  "type": "string",
+                                  "description": "The email of the sender"
+                                },
+                                "id": {
+                                  "type": "number",
+                                  "description": "ID fo the sender"
+                                },
+                                "name": {
+                                  "type": "string",
+                                  "description": "The name of the sender"
+                                },
+                                "phone_number": {
+                                  "type": "string",
+                                  "description": "The phone number of the sender"
+                                },
+                                "blocked": {
+                                  "type": "boolean",
+                                  "description": "Whether the sender is blocked"
+                                },
+                                "identifier": {
+                                  "type": "string",
+                                  "description": "The identifier of the sender"
+                                },
+                                "thumbnail": {
+                                  "type": "string",
+                                  "description": "Avatar URL of the contact"
+                                },
+                                "custom_attributes": {
+                                  "type": "object",
+                                  "description": "The custom attributes of the sender"
+                                },
+                                "last_activity_at": {
+                                  "type": "number",
+                                  "description": "The last activity at of the sender"
+                                },
+                                "created_at": {
+                                  "type": "number",
+                                  "description": "The created at of the sender"
+                                }
+                              }
+                            },
+                            "channel": {
+                              "type": "string",
+                              "description": "Channel Type"
+                            },
+                            "assignee": {
+                              "$ref": "#/components/schemas/user"
+                            },
+                            "hmac_verified": {
+                              "type": "boolean",
+                              "description": "Whether the hmac is verified"
+                            }
+                          }
+                        }
+                      }
+                    }
+                  ]
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation_show": {
+        "type": "object",
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/conversation"
           },
           {
             "type": "object",
@@ -6968,6 +10640,18 @@
                   "sender": {
                     "type": "object",
                     "properties": {
+                      "additional_attributes": {
+                        "type": "object",
+                        "description": "The additional attributes of the sender"
+                      },
+                      "availability_status": {
+                        "type": "string",
+                        "description": "The availability status of the sender"
+                      },
+                      "email": {
+                        "type": "string",
+                        "description": "The email of the sender"
+                      },
                       "id": {
                         "type": "number",
                         "description": "ID fo the sender"
@@ -6976,440 +10660,1149 @@
                         "type": "string",
                         "description": "The name of the sender"
                       },
+                      "phone_number": {
+                        "type": "string",
+                        "description": "The phone number of the sender"
+                      },
+                      "blocked": {
+                        "type": "boolean",
+                        "description": "Whether the sender is blocked"
+                      },
+                      "identifier": {
+                        "type": "string",
+                        "description": "The identifier of the sender"
+                      },
                       "thumbnail": {
                         "type": "string",
                         "description": "Avatar URL of the contact"
                       },
-                      "channel": {
-                        "type": "string",
-                        "description": "Channel Type"
+                      "custom_attributes": {
+                        "type": "object",
+                        "description": "The custom attributes of the sender"
+                      },
+                      "last_activity_at": {
+                        "type": "number",
+                        "description": "The last activity at of the sender"
+                      },
+                      "created_at": {
+                        "type": "number",
+                        "description": "The created at of the sender"
                       }
                     }
                   },
+                  "channel": {
+                    "type": "string",
+                    "description": "Channel Type"
+                  },
                   "assignee": {
-                    "$ref": "#/definitions/user"
+                    "$ref": "#/components/schemas/user"
+                  },
+                  "hmac_verified": {
+                    "type": "boolean",
+                    "description": "Whether the hmac is verified"
+                  }
+                }
+              }
+            }
+          }
+        ]
+      },
+      "conversation_status_toggle": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "type": "object"
+          },
+          "payload": {
+            "type": "object",
+            "properties": {
+              "success": {
+                "type": "boolean"
+              },
+              "current_status": {
+                "type": "string",
+                "enum": [
+                  "open",
+                  "resolved"
+                ]
+              },
+              "conversation_id": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "conversation_labels": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "description": "Array of labels",
+            "items": {
+              "type": "string"
+            }
+          }
+        }
+      },
+      "account_summary": {
+        "type": "object",
+        "properties": {
+          "avg_first_response_time": {
+            "type": "string"
+          },
+          "avg_resolution_time": {
+            "type": "string"
+          },
+          "conversations_count": {
+            "type": "number"
+          },
+          "incoming_messages_count": {
+            "type": "number"
+          },
+          "outgoing_messages_count": {
+            "type": "number"
+          },
+          "resolutions_count": {
+            "type": "number"
+          },
+          "previous": {
+            "type": "object",
+            "properties": {
+              "avg_first_response_time": {
+                "type": "string"
+              },
+              "avg_resolution_time": {
+                "type": "string"
+              },
+              "conversations_count": {
+                "type": "number"
+              },
+              "incoming_messages_count": {
+                "type": "number"
+              },
+              "outgoing_messages_count": {
+                "type": "number"
+              },
+              "resolutions_count": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "agent_conversation_metrics": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          },
+          "name": {
+            "type": "string"
+          },
+          "email": {
+            "type": "string"
+          },
+          "thumbnail": {
+            "type": "string"
+          },
+          "availability": {
+            "type": "string"
+          },
+          "metric": {
+            "type": "object",
+            "properties": {
+              "open": {
+                "type": "number"
+              },
+              "unattended": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "contact_detail": {
+        "type": "object",
+        "properties": {
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the contact",
+            "properties": {
+              "city": {
+                "type": "string",
+                "description": "City of the contact"
+              },
+              "country": {
+                "type": "string",
+                "description": "Country of the contact"
+              },
+              "country_code": {
+                "type": "string",
+                "description": "Country code of the contact"
+              },
+              "created_at_ip": {
+                "type": "string",
+                "description": "IP address when the contact was created"
+              }
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the contact"
+          },
+          "email": {
+            "type": "string",
+            "description": "The email address of the contact"
+          },
+          "id": {
+            "type": "integer",
+            "description": "The ID of the contact"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "The identifier of the contact",
+            "nullable": true
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the contact"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "The phone number of the contact",
+            "nullable": true
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the contact"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "Whether the contact is blocked"
+          },
+          "type": {
+            "type": "string",
+            "description": "The type of entity",
+            "enum": [
+              "contact"
+            ]
+          }
+        }
+      },
+      "message_detailed": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content of the message"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "The ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "number",
+            "description": "The ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "enum": [
+              0,
+              1,
+              2,
+              3
+            ],
+            "description": "The type of the message (0: incoming, 1: outgoing, 2: activity, 3: template)"
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_select",
+              "cards",
+              "form",
+              "input_csat"
+            ],
+            "description": "The type of the message content"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "sent",
+              "delivered",
+              "read",
+              "failed"
+            ],
+            "description": "The status of the message"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "The content attributes for each content_type",
+            "properties": {
+              "in_reply_to": {
+                "type": "string",
+                "description": "ID of the message this is replying to",
+                "nullable": true
+              }
+            }
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "The timestamp when message was created"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "The flag which shows whether the message is private or not"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The source ID of the message",
+            "nullable": true
+          },
+          "sender": {
+            "$ref": "#/components/schemas/contact_detail"
+          }
+        }
+      },
+      "conversation_meta": {
+        "type": "object",
+        "properties": {
+          "labels": {
+            "type": "array",
+            "items": {
+              "type": "string"
+            },
+            "description": "Labels associated with the conversation"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "properties": {
+              "browser": {
+                "type": "object",
+                "properties": {
+                  "device_name": {
+                    "type": "string",
+                    "description": "Name of the device"
+                  },
+                  "browser_name": {
+                    "type": "string",
+                    "description": "Name of the browser"
+                  },
+                  "platform_name": {
+                    "type": "string",
+                    "description": "Name of the platform"
+                  },
+                  "browser_version": {
+                    "type": "string",
+                    "description": "Version of the browser"
+                  },
+                  "platform_version": {
+                    "type": "string",
+                    "description": "Version of the platform"
+                  }
+                }
+              },
+              "referer": {
+                "type": "string",
+                "description": "Referrer URL"
+              },
+              "initiated_at": {
+                "type": "object",
+                "properties": {
+                  "timestamp": {
+                    "type": "string",
+                    "description": "Timestamp when the conversation was initiated"
+                  }
+                }
+              },
+              "browser_language": {
+                "type": "string",
+                "description": "Browser language setting"
+              },
+              "conversation_language": {
+                "type": "string",
+                "description": "Conversation language"
+              }
+            },
+            "description": "Additional attributes of the conversation"
+          },
+          "contact": {
+            "$ref": "#/components/schemas/contact_detail"
+          },
+          "agent_last_seen_at": {
+            "type": "string",
+            "description": "Timestamp when the agent last saw the conversation",
+            "nullable": true
+          },
+          "assignee_last_seen_at": {
+            "type": "string",
+            "description": "Timestamp when the assignee last saw the conversation",
+            "nullable": true
+          }
+        }
+      },
+      "conversation_messages": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "$ref": "#/components/schemas/conversation_meta"
+          },
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message_detailed"
+            },
+            "description": "List of messages in the conversation"
+          }
+        }
+      },
+      "contact_meta": {
+        "type": "object",
+        "properties": {
+          "count": {
+            "type": "integer",
+            "description": "Total number of contacts"
+          },
+          "current_page": {
+            "type": "string",
+            "description": "Current page number"
+          }
+        }
+      },
+      "contact_inbox": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Source identifier for the contact inbox"
+          },
+          "inbox": {
+            "type": "object",
+            "properties": {
+              "id": {
+                "type": "integer",
+                "description": "ID of the inbox"
+              },
+              "avatar_url": {
+                "type": "string",
+                "description": "URL for the inbox avatar"
+              },
+              "channel_id": {
+                "type": "integer",
+                "description": "ID of the channel"
+              },
+              "name": {
+                "type": "string",
+                "description": "Name of the inbox"
+              },
+              "channel_type": {
+                "type": "string",
+                "description": "Type of channel"
+              },
+              "provider": {
+                "type": "string",
+                "description": "Provider of the inbox",
+                "nullable": true
+              }
+            }
+          }
+        }
+      },
+      "contact_list_item": {
+        "type": "object",
+        "properties": {
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the contact",
+            "properties": {
+              "city": {
+                "type": "string",
+                "description": "City of the contact"
+              },
+              "country": {
+                "type": "string",
+                "description": "Country of the contact"
+              },
+              "country_code": {
+                "type": "string",
+                "description": "Country code of the contact"
+              },
+              "created_at_ip": {
+                "type": "string",
+                "description": "IP address when the contact was created"
+              }
+            }
+          },
+          "availability_status": {
+            "type": "string",
+            "description": "Availability status of the contact",
+            "enum": [
+              "online",
+              "offline"
+            ]
+          },
+          "email": {
+            "type": "string",
+            "description": "The email address of the contact",
+            "nullable": true
+          },
+          "id": {
+            "type": "integer",
+            "description": "The ID of the contact"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the contact"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "The phone number of the contact",
+            "nullable": true
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "Whether the contact is blocked"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "The identifier of the contact",
+            "nullable": true
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the contact"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the contact"
+          },
+          "last_activity_at": {
+            "type": "integer",
+            "description": "Timestamp of last activity",
+            "nullable": true
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "Timestamp when contact was created"
+          },
+          "contact_inboxes": {
+            "type": "array",
+            "description": "List of inboxes associated with this contact",
+            "items": {
+              "$ref": "#/components/schemas/contact_inbox"
+            }
+          }
+        }
+      },
+      "contacts_list_response": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "$ref": "#/components/schemas/contact_meta"
+          },
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/contact_list_item"
+            },
+            "description": "List of contacts"
+          }
+        }
+      },
+      "contact_show_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "$ref": "#/components/schemas/contact_list_item"
+          }
+        }
+      },
+      "contact_conversation_message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "Content of the message"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account"
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "integer",
+            "description": "ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "description": "Type of the message"
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "Timestamp when message was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "Formatted datetime when message was updated"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "Whether the message is private"
+          },
+          "status": {
+            "type": "string",
+            "description": "Status of the message"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "Source ID of the message",
+            "nullable": true
+          },
+          "content_type": {
+            "type": "string",
+            "description": "Type of the content"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "Attributes of the content"
+          },
+          "sender_type": {
+            "type": "string",
+            "description": "Type of the sender",
+            "nullable": true
+          },
+          "sender_id": {
+            "type": "integer",
+            "description": "ID of the sender",
+            "nullable": true
+          },
+          "external_source_ids": {
+            "type": "object",
+            "description": "External source IDs"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "Additional attributes of the message"
+          },
+          "processed_message_content": {
+            "type": "string",
+            "description": "Processed message content",
+            "nullable": true
+          },
+          "sentiment": {
+            "type": "object",
+            "description": "Sentiment analysis of the message"
+          },
+          "conversation": {
+            "type": "object",
+            "description": "Conversation details",
+            "properties": {
+              "assignee_id": {
+                "type": "integer",
+                "description": "ID of the assignee",
+                "nullable": true
+              },
+              "unread_count": {
+                "type": "integer",
+                "description": "Count of unread messages"
+              },
+              "last_activity_at": {
+                "type": "integer",
+                "description": "Timestamp of last activity"
+              },
+              "contact_inbox": {
+                "type": "object",
+                "description": "Contact inbox details",
+                "properties": {
+                  "source_id": {
+                    "type": "string",
+                    "description": "Source ID of the contact inbox"
                   }
                 }
               }
             }
           },
-          {
+          "sender": {
             "type": "object",
+            "description": "Details of the sender",
             "properties": {
-              "display_id": {
-                "type": "number"
+              "id": {
+                "type": "integer",
+                "description": "ID of the sender"
+              },
+              "name": {
+                "type": "string",
+                "description": "Name of the sender"
+              },
+              "available_name": {
+                "type": "string",
+                "description": "Available name of the sender"
+              },
+              "avatar_url": {
+                "type": "string",
+                "description": "URL of the sender's avatar"
+              },
+              "type": {
+                "type": "string",
+                "description": "Type of the sender"
+              },
+              "availability_status": {
+                "type": "string",
+                "description": "Availability status of the sender"
+              },
+              "thumbnail": {
+                "type": "string",
+                "description": "Thumbnail URL of the sender"
               }
             }
           }
-        ]
-      }
-    },
-    "contact_labels": {
-      "type": "object",
-      "properties": {
-        "payload": {
-          "type": "array",
-          "description": "Array of labels",
-          "items": {
-            "type": "string"
-          }
         }
-      }
-    },
-    "conversation_list": {
-      "type": "object",
-      "properties": {
-        "data": {
-          "type": "object",
-          "properties": {
-            "meta": {
-              "type": "object",
-              "properties": {
-                "mine_count": {
-                  "type": "number"
+      },
+      "contact_conversations_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "allOf": [
+                {
+                  "$ref": "#/components/schemas/conversation"
                 },
-                "unassigned_count": {
-                  "type": "number"
-                },
-                "assigned_count": {
-                  "type": "number"
-                },
-                "all_count": {
-                  "type": "number"
-                }
-              }
-            },
-            "payload": {
-              "type": "array",
-              "description": "array of conversations",
-              "items": {
-                "allOf": [
-                  {
-                    "$ref": "#/definitions/generic_id"
-                  },
-                  {
-                    "$ref": "#/definitions/conversation"
-                  },
-                  {
-                    "type": "object",
-                    "properties": {
-                      "meta": {
-                        "type": "object",
-                        "properties": {
-                          "sender": {
-                            "type": "object",
-                            "properties": {
-                              "id": {
-                                "type": "number",
-                                "description": "ID fo the sender"
-                              },
-                              "name": {
-                                "type": "string",
-                                "description": "The name of the sender"
-                              },
-                              "thumbnail": {
-                                "type": "string",
-                                "description": "Avatar URL of the contact"
-                              },
-                              "channel": {
-                                "type": "string",
-                                "description": "Channel Type"
-                              }
+                {
+                  "type": "object",
+                  "properties": {
+                    "meta": {
+                      "type": "object",
+                      "properties": {
+                        "sender": {
+                          "type": "object",
+                          "properties": {
+                            "additional_attributes": {
+                              "type": "object",
+                              "description": "The additional attributes of the sender"
+                            },
+                            "availability_status": {
+                              "type": "string",
+                              "description": "The availability status of the sender"
+                            },
+                            "email": {
+                              "type": "string",
+                              "description": "The email of the sender"
+                            },
+                            "id": {
+                              "type": "number",
+                              "description": "ID fo the sender"
+                            },
+                            "name": {
+                              "type": "string",
+                              "description": "The name of the sender"
+                            },
+                            "phone_number": {
+                              "type": "string",
+                              "description": "The phone number of the sender"
+                            },
+                            "blocked": {
+                              "type": "boolean",
+                              "description": "Whether the sender is blocked"
+                            },
+                            "identifier": {
+                              "type": "string",
+                              "description": "The identifier of the sender"
+                            },
+                            "thumbnail": {
+                              "type": "string",
+                              "description": "Avatar URL of the contact"
+                            },
+                            "custom_attributes": {
+                              "type": "object",
+                              "description": "The custom attributes of the sender"
+                            },
+                            "last_activity_at": {
+                              "type": "number",
+                              "description": "The last activity at of the sender"
+                            },
+                            "created_at": {
+                              "type": "number",
+                              "description": "The created at of the sender"
                             }
-                          },
-                          "assignee": {
-                            "$ref": "#/definitions/user"
                           }
+                        },
+                        "channel": {
+                          "type": "string",
+                          "description": "Channel Type"
+                        },
+                        "assignee": {
+                          "$ref": "#/components/schemas/user"
+                        },
+                        "hmac_verified": {
+                          "type": "boolean",
+                          "description": "Whether the hmac is verified"
                         }
                       }
                     }
                   }
-                ]
-              }
-            }
-          }
-        }
-      }
-    },
-    "conversation_show": {
-      "type": "object",
-      "allOf": [
-        {
-          "$ref": "#/definitions/conversation"
-        },
-        {
-          "type": "object",
-          "properties": {
-            "meta": {
-              "type": "object",
-              "properties": {
-                "sender": {
-                  "type": "object",
-                  "properties": {
-                    "id": {
-                      "type": "number",
-                      "description": "ID fo the sender"
-                    },
-                    "name": {
-                      "type": "string",
-                      "description": "The name of the sender"
-                    },
-                    "thumbnail": {
-                      "type": "string",
-                      "description": "Avatar URL of the contact"
-                    },
-                    "channel": {
-                      "type": "string",
-                      "description": "Channel Type"
-                    }
-                  }
-                },
-                "assignee": {
-                  "$ref": "#/definitions/user"
                 }
-              }
-            }
-          }
-        }
-      ]
-    },
-    "conversation_status_toggle": {
-      "type": "object",
-      "properties": {
-        "meta": {
-          "type": "object"
-        },
-        "payload": {
-          "type": "object",
-          "properties": {
-            "success": {
-              "type": "boolean"
-            },
-            "current_status": {
-              "type": "string",
-              "enum": [
-                "open",
-                "resolved"
               ]
             },
-            "conversation_id": {
-              "type": "number"
-            }
+            "description": "List of conversations for the contact"
+          }
+        }
+      },
+      "contactable_inboxes_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/contact_inbox"
+            },
+            "description": "List of contactable inboxes for the contact"
           }
         }
       }
     },
-    "conversation_labels": {
-      "type": "object",
-      "properties": {
-        "payload": {
-          "type": "array",
-          "description": "Array of labels",
-          "items": {
-            "type": "string"
-          }
-        }
+    "parameters": {
+      "account_id": {
+        "in": "path",
+        "name": "account_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the account"
+      },
+      "agent_bot_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the agentbot to be updated"
+      },
+      "team_id": {
+        "in": "path",
+        "name": "team_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the team to be updated"
+      },
+      "inbox_id": {
+        "in": "path",
+        "name": "inbox_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the Inbox"
+      },
+      "hook_id": {
+        "in": "path",
+        "name": "hook_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the integration hook"
+      },
+      "source_id": {
+        "in": "path",
+        "name": "source_id",
+        "required": true,
+        "schema": {
+          "type": "string"
+        },
+        "description": "Id of the session for which the conversation is created.\n\n\n\n Source Ids can be obtained through contactable inboxes API or via generated.<br/><br/>Website: Chatwoot generated string which can be obtained from webhook events. <br/> Phone Channels(Twilio): Phone number in e164 format <br/> Email Channels: Contact Email address <br/> API Channel: Any Random String"
+      },
+      "contact_sort_param": {
+        "in": "query",
+        "name": "sort",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "name",
+            "email",
+            "phone_number",
+            "last_activity_at",
+            "-name",
+            "-email",
+            "-phone_number",
+            "-last_activity_at"
+          ]
+        },
+        "required": false,
+        "description": "The attribute by which list should be sorted"
+      },
+      "conversation_id": {
+        "in": "path",
+        "name": "conversation_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the conversation"
+      },
+      "conversation_uuid": {
+        "in": "path",
+        "name": "conversation_uuid",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The uuid of the conversation"
+      },
+      "custom_filter_id": {
+        "in": "path",
+        "name": "custom_filter_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the custom filter"
+      },
+      "webhook_id": {
+        "in": "path",
+        "name": "webhook_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the webhook"
+      },
+      "message_id": {
+        "in": "path",
+        "name": "message_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the message"
+      },
+      "page": {
+        "in": "query",
+        "name": "page",
+        "schema": {
+          "type": "integer",
+          "default": 1
+        },
+        "required": false,
+        "description": "The page parameter"
+      },
+      "platform_user_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the user on the platform"
+      },
+      "report_type": {
+        "in": "query",
+        "name": "type",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "account",
+            "agent",
+            "inbox",
+            "label",
+            "team"
+          ]
+        },
+        "required": true,
+        "description": "Type of report"
+      },
+      "report_metric": {
+        "in": "query",
+        "name": "metric",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "conversations_count",
+            "incoming_messages_count",
+            "outgoing_messages_count",
+            "avg_first_response_time",
+            "avg_resolution_time",
+            "resolutions_count"
+          ]
+        },
+        "required": true,
+        "description": "The type of metric"
+      },
+      "public_inbox_identifier": {
+        "in": "path",
+        "name": "inbox_identifier",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The identifier obtained from API inbox channel"
+      },
+      "public_contact_identifier": {
+        "in": "path",
+        "name": "contact_identifier",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The source id of contact obtained on contact create"
+      },
+      "portal_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The slug identifier of the portal"
       }
     },
-    "account_summary": {
-      "type": "object",
-      "properties": {
-        "avg_first_response_time": {
-          "type": "string"
-        },
-        "avg_resolution_time": {
-          "type": "string"
-        },
-        "conversations_count": {
-          "type": "number"
-        },
-        "incoming_messages_count": {
-          "type": "number"
-        },
-        "outgoing_messages_count": {
-          "type": "number"
-        },
-        "resolutions_count": {
-          "type": "number"
-        },
-        "previous": {
-          "type": "object",
-          "properties": {
-            "avg_first_response_time": {
-              "type": "string"
-            },
-            "avg_resolution_time": {
-              "type": "string"
-            },
-            "conversations_count": {
-              "type": "number"
-            },
-            "incoming_messages_count": {
-              "type": "number"
-            },
-            "outgoing_messages_count": {
-              "type": "number"
-            },
-            "resolutions_count": {
-              "type": "number"
-            }
-          }
-        }
-      }
-    },
-    "agent_conversation_metrics": {
-      "type": "object",
-      "properties": {
-        "id": {
-          "type": "number"
-        },
-        "name": {
-          "type": "string"
-        },
-        "email": {
-          "type": "string"
-        },
-        "thumbnail": {
-          "type": "string"
-        },
-        "availability": {
-          "type": "string"
-        },
-        "metric": {
-          "type": "object",
-          "properties": {
-            "open": {
-              "type": "number"
-            },
-            "unattended": {
-              "type": "number"
-            }
-          }
-        }
+    "securitySchemes": {
+      "userApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user."
+      },
+      "agentBotApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis."
+      },
+      "platformAppApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles."
       }
     }
   },
-  "parameters": {
-    "account_id": {
-      "in": "path",
-      "name": "account_id",
-      "type": "integer",
-      "required": true,
-      "description": "The numeric ID of the account"
+  "tags": [
+    {
+      "name": "Accounts",
+      "description": "Account management APIs"
     },
-    "agent_bot_id": {
-      "in": "path",
-      "name": "id",
-      "type": "integer",
-      "required": true,
-      "description": "The ID of the agentbot to be updated"
+    {
+      "name": "Account Users",
+      "description": "Account user management APIs"
     },
-    "team_id": {
-      "in": "path",
-      "name": "team_id",
-      "type": "integer",
-      "required": true,
-      "description": "The ID of the team to be updated"
+    {
+      "name": "AgentBots",
+      "description": "Bot integrations"
     },
-    "inbox_id": {
-      "in": "path",
-      "name": "inbox_id",
-      "type": "integer",
-      "required": true,
-      "description": "The ID of the Inbox"
+    {
+      "name": "Users",
+      "description": "User management APIs"
     },
-    "hook_id": {
-      "in": "path",
-      "name": "hook_id",
-      "type": "integer",
-      "required": true,
-      "description": "The numeric ID of the integration hook"
+    {
+      "name": "Account AgentBots",
+      "description": "Account-specific Agent Bots"
     },
-    "source_id": {
-      "in": "path",
-      "name": "source_id",
-      "required": true,
-      "type": "string",
-      "description": "Id of the session for which the conversation is created.\n\n\n\n Source Ids can be obtained through contactable inboxes API or via generated.<br/><br/>Website: Chatwoot generated string which can be obtained from webhook events. <br/> Phone Channels(Twilio): Phone number in e164 format <br/> Email Channels: Contact Email address <br/> API Channel: Any Random String"
+    {
+      "name": "Agents",
+      "description": "Agent management APIs"
     },
-    "contact_sort_param": {
-      "in": "query",
-      "name": "sort",
-      "type": "string",
-      "enum": [
-        "name",
-        "email",
-        "phone_number",
-        "last_activity_at",
-        "-name",
-        "-email",
-        "-phone_number",
-        "-last_activity_at"
-      ],
-      "required": false,
-      "description": "The attribute by which list should be sorted"
+    {
+      "name": "Canned Responses",
+      "description": "Pre-defined responses for common queries"
     },
-    "conversation_id": {
-      "in": "path",
-      "name": "conversation_id",
-      "type": "integer",
-      "required": true,
-      "description": "The numeric ID of the conversation"
+    {
+      "name": "Contacts",
+      "description": "Contact management APIs"
     },
-    "conversation_uuid": {
-      "in": "path",
-      "name": "conversation_uuid",
-      "type": "integer",
-      "required": true,
-      "description": "The uuid of the conversation"
+    {
+      "name": "Contact Labels",
+      "description": "Manage contact labels"
     },
-    "custom_filter_id": {
-      "in": "path",
-      "name": "custom_filter_id",
-      "type": "integer",
-      "required": true,
-      "description": "The numeric ID of the custom filter"
+    {
+      "name": "Conversation Assignments",
+      "description": "Manage conversation assignments"
     },
-    "webhook_id": {
-      "in": "path",
-      "name": "webhook_id",
-      "type": "integer",
-      "required": true,
-      "description": "The numeric ID of the webhook"
+    {
+      "name": "Conversation Labels",
+      "description": "Manage conversation labels"
     },
-    "message_id": {
-      "in": "path",
-      "name": "message_id",
-      "type": "integer",
-      "required": true,
-      "description": "The numeric ID of the message"
+    {
+      "name": "Conversations",
+      "description": "Conversation management APIs"
     },
-    "page": {
-      "in": "query",
-      "name": "page",
-      "type": "integer",
-      "default": 1,
-      "required": false,
-      "description": "The page parameter"
+    {
+      "name": "Custom Attributes",
+      "description": "Custom fields for contacts and conversations"
     },
-    "platform_user_id": {
-      "in": "path",
-      "name": "id",
-      "type": "integer",
-      "required": true,
-      "description": "The numeric ID of the user on the platform"
+    {
+      "name": "Custom Filters",
+      "description": "Saved filters for conversations"
     },
-    "report_type": {
-      "in": "query",
-      "name": "type",
-      "type": "string",
-      "enum": [
-        "account",
-        "agent",
-        "inbox",
-        "label",
-        "team"
-      ],
-      "required": true,
-      "description": "Type of report"
+    {
+      "name": "Inboxes",
+      "description": "Communication channels setup"
     },
-    "report_metric": {
-      "in": "query",
-      "name": "metric",
-      "type": "string",
-      "enum": [
-        "conversations_count",
-        "incoming_messages_count",
-        "outgoing_messages_count",
-        "avg_first_response_time",
-        "avg_resolution_time",
-        "resolutions_count"
-      ],
-      "required": true,
-      "description": "The type of metric"
+    {
+      "name": "Integrations",
+      "description": "Third-party integrations"
     },
-    "public_inbox_identifier": {
-      "in": "path",
-      "name": "inbox_identifier",
-      "type": "string",
-      "required": true,
-      "description": "The identifier obtained from API inbox channel"
+    {
+      "name": "Messages",
+      "description": "Message management APIs"
     },
-    "public_contact_identifier": {
-      "in": "path",
-      "name": "contact_identifier",
-      "type": "string",
-      "required": true,
-      "description": "The source id of contact obtained on contact create"
+    {
+      "name": "Profile",
+      "description": "User profile APIs"
     },
-    "portal_id": {
-      "in": "path",
-      "name": "portal_id",
-      "type": "integer",
-      "required": true,
-      "description": "The numeric ID of the portal"
+    {
+      "name": "Reports",
+      "description": "Analytics and reporting APIs"
+    },
+    {
+      "name": "Teams",
+      "description": "Team management APIs"
+    },
+    {
+      "name": "Webhooks",
+      "description": "Event notification webhooks"
+    },
+    {
+      "name": "Automation Rule",
+      "description": "Workflow automation rules"
+    },
+    {
+      "name": "Help Center",
+      "description": "Knowledge base management"
+    },
+    {
+      "name": "Contacts API",
+      "description": "Public contact APIs"
+    },
+    {
+      "name": "Conversations API",
+      "description": "Public conversation APIs"
+    },
+    {
+      "name": "Messages API",
+      "description": "Public message APIs"
+    },
+    {
+      "name": "CSAT Survey Page",
+      "description": "Customer satisfaction survey"
     }
-  },
+  ],
   "x-tagGroups": [
     {
       "name": "Platform",
@@ -7428,7 +11821,7 @@
         "Canned Responses",
         "Contacts",
         "Contact Labels",
-        "Conversation Assignment",
+        "Conversation Assignments",
         "Conversation Labels",
         "Conversations",
         "Custom Attributes",
diff --git a/swagger/tag_groups/application.yml b/swagger/tag_groups/application.yml
new file mode 100644
index 000000000..85d96c5b7
--- /dev/null
+++ b/swagger/tag_groups/application.yml
@@ -0,0 +1,65 @@
+openapi: '3.0.4'
+info:
+  title: Chatwoot - Application API
+  description: Application API endpoints for Chatwoot
+  version: 1.1.0
+  termsOfService: https://www.chatwoot.com/terms-of-service/
+  contact:
+    email: hello@chatwoot.com
+  license:
+    name: MIT License
+    url: https://opensource.org/licenses/MIT
+servers:
+  - url: https://app.chatwoot.com/
+tags:
+  - name: Account AgentBots
+    description: Manage agent bots within accounts
+  - name: Agents
+    description: Manage agents
+  - name: Canned Responses
+    description: Manage canned responses
+  - name: Contacts
+    description: Manage contacts
+  - name: Contact Labels
+    description: Manage contact labels
+  - name: Conversation Assignments
+    description: Manage conversation assignments
+  - name: Conversation Labels
+    description: Manage conversation labels
+  - name: Conversations
+    description: Manage conversations
+  - name: Custom Attributes
+    description: Manage custom attributes
+  - name: Custom Filters
+    description: Manage custom filters
+  - name: Inboxes
+    description: Manage inboxes
+  - name: Integrations
+    description: Manage integrations
+  - name: Messages
+    description: Manage messages
+  - name: Profile
+    description: Manage user profile
+  - name: Reports
+    description: Generate reports
+  - name: Teams
+    description: Manage teams
+  - name: Webhooks
+    description: Manage webhooks
+  - name: Automation Rule
+    description: Manage automation rules
+  - name: Help Center
+    description: Manage help center
+paths:
+  $ref: ../paths/index.yml
+components:
+  schemas:
+    $ref: ../definitions/index.yml
+  parameters:
+    $ref: ../parameters/index.yml
+  securitySchemes:
+    userApiKey:
+      type: apiKey
+      in: header
+      name: api_access_token
+      description: This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. 
\ No newline at end of file
diff --git a/swagger/tag_groups/application_swagger.json b/swagger/tag_groups/application_swagger.json
new file mode 100644
index 000000000..33e75183f
--- /dev/null
+++ b/swagger/tag_groups/application_swagger.json
@@ -0,0 +1,10184 @@
+{
+  "openapi": "3.0.4",
+  "info": {
+    "title": "Chatwoot",
+    "description": "This is the API documentation for Chatwoot server.",
+    "version": "1.1.0",
+    "termsOfService": "https://www.chatwoot.com/terms-of-service/",
+    "contact": {
+      "email": "hello@chatwoot.com"
+    },
+    "license": {
+      "name": "MIT License",
+      "url": "https://opensource.org/licenses/MIT"
+    }
+  },
+  "servers": [
+    {
+      "url": "https://app.chatwoot.com/"
+    }
+  ],
+  "paths": {
+    "/api/v1/accounts/{account_id}/agent_bots": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Account AgentBots"
+        ],
+        "operationId": "list-all-account-agent-bots",
+        "summary": "List all AgentBots",
+        "description": "List all agent bots available for the current account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of agent bots",
+                  "items": {
+                    "$ref": "#/components/schemas/agent_bot"
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Account AgentBots"
+        ],
+        "operationId": "create-an-account-agent-bot",
+        "summary": "Create an Agent Bot",
+        "description": "Create an agent bot in the account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/agent_bot_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/agent_bots/{id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/agent_bot_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Account AgentBots"
+        ],
+        "operationId": "get-details-of-a-single-account-agent-bot",
+        "summary": "Get an agent bot details",
+        "description": "Get the details of an agent bot in the account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The given agent bot ID does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Account AgentBots"
+        ],
+        "operationId": "update-an-account-agent-bot",
+        "summary": "Update an agent bot",
+        "description": "Update an agent bot's attributes",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/agent_bot_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Account AgentBots"
+        ],
+        "operationId": "delete-an-account-agent-bot",
+        "summary": "Delete an AgentBot",
+        "description": "Delete an AgentBot from the account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The agent bot does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/agents": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Agents"
+        ],
+        "operationId": "get-account-agents",
+        "summary": "List Agents in Account",
+        "description": "Get Details of Agents in an Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all active agents",
+                  "items": {
+                    "$ref": "#/components/schemas/agent"
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Agents"
+        ],
+        "operationId": "add-new-agent-to-account",
+        "summary": "Add a New Agent",
+        "description": "Add a new Agent to Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/agent_create_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/agents/{id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "patch": {
+        "tags": [
+          "Agents"
+        ],
+        "operationId": "update-agent-in-account",
+        "summary": "Update Agent in Account",
+        "description": "Update an Agent in Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "in": "path",
+            "name": "id",
+            "schema": {
+              "type": "integer"
+            },
+            "required": true,
+            "description": "The ID of the agent to be updated."
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/agent_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Agent not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Agents"
+        ],
+        "operationId": "delete-agent-from-account",
+        "summary": "Remove an Agent from Account",
+        "description": "Remove an Agent from Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "in": "path",
+            "name": "id",
+            "schema": {
+              "type": "integer"
+            },
+            "required": true,
+            "description": "The ID of the agent to be deleted."
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "404": {
+            "description": "Agent not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/canned_responses": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Canned Responses"
+        ],
+        "operationId": "get-account-canned-response",
+        "summary": "List all Canned Responses in an Account",
+        "description": "Get Details of Canned Responses in an Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all canned responses",
+                  "items": {
+                    "$ref": "#/components/schemas/canned_response"
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Canned Responses"
+        ],
+        "operationId": "add-new-canned-response-to-account",
+        "summary": "Add a New Canned Response",
+        "description": "Add a new Canned Response to Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/canned_response_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/canned_response"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/canned_responses/{id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "patch": {
+        "tags": [
+          "Canned Responses"
+        ],
+        "operationId": "update-canned-response-in-account",
+        "summary": "Update Canned Response in Account",
+        "description": "Update a Canned Response in Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "in": "path",
+            "name": "id",
+            "schema": {
+              "type": "integer"
+            },
+            "required": true,
+            "description": "The ID of the canned response to be updated."
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/canned_response_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/canned_response"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Agent not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Canned Responses"
+        ],
+        "operationId": "delete-canned-response-from-account",
+        "summary": "Remove a Canned Response from Account",
+        "description": "Remove a Canned Response from Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "in": "path",
+            "name": "id",
+            "schema": {
+              "type": "integer"
+            },
+            "required": true,
+            "description": "The ID of the canned response to be deleted"
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "404": {
+            "description": "Canned Response not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/custom_attribute_definitions": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Custom Attributes"
+        ],
+        "operationId": "get-account-custom-attribute",
+        "summary": "List all custom attributes in an account",
+        "parameters": [
+          {
+            "name": "attribute_model",
+            "in": "query",
+            "schema": {
+              "type": "string",
+              "enum": [
+                "0",
+                "1"
+              ]
+            },
+            "description": "conversation_attribute(0)/contact_attribute(1)",
+            "required": true
+          }
+        ],
+        "description": "Get details of custom attributes in an Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all custom attributes",
+                  "items": {
+                    "$ref": "#/components/schemas/custom_attribute"
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Custom Attributes"
+        ],
+        "operationId": "add-new-custom-attribute-to-account",
+        "summary": "Add a new custom attribute",
+        "description": "Add a new custom attribute to account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/custom_attribute_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_attribute"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/custom_attribute_definitions/{id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "name": "id",
+          "in": "path",
+          "schema": {
+            "type": "number"
+          },
+          "description": "ID of the custom attribute",
+          "required": true
+        }
+      ],
+      "get": {
+        "tags": [
+          "Custom Attributes"
+        ],
+        "operationId": "get-details-of-a-single-custom-attribute",
+        "summary": "Get a custom attribute details",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Get the details of a custom attribute in the account",
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "in": "path",
+            "name": "id",
+            "schema": {
+              "type": "integer"
+            },
+            "required": true,
+            "description": "The ID of the custom attribute to be updated."
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_attribute"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The given attribute ID does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Custom Attributes"
+        ],
+        "operationId": "update-custom-attribute-in-account",
+        "summary": "Update custom attribute in Account",
+        "description": "Update a custom attribute in account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "in": "path",
+            "name": "id",
+            "schema": {
+              "type": "integer"
+            },
+            "required": true,
+            "description": "The ID of the custom attribute to be updated."
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/custom_attribute_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_attribute"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Agent not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Custom Attributes"
+        ],
+        "operationId": "delete-custom-attribute-from-account",
+        "summary": "Remove a custom attribute from account",
+        "description": "Remove a custom attribute from account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "in": "path",
+            "name": "id",
+            "schema": {
+              "type": "integer"
+            },
+            "required": true,
+            "description": "The ID of the custom attribute to be deleted"
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "404": {
+            "description": "Custom attribute not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/contacts": {
+      "get": {
+        "tags": [
+          "Contacts"
+        ],
+        "operationId": "contactList",
+        "description": "Listing all the resolved contacts with pagination (Page size = 15). Resolved contacts are the ones with a value for identifier, email or phone number",
+        "summary": "List Contacts",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "$ref": "#/components/parameters/contact_sort_param"
+          },
+          {
+            "$ref": "#/components/parameters/page"
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contacts_list_response"
+                }
+              }
+            }
+          },
+          "400": {
+            "description": "Bad Request Error",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Contacts"
+        ],
+        "operationId": "contactCreate",
+        "description": "Create a new Contact",
+        "summary": "Create Contact",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/contact_create_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/extended_contact"
+                }
+              }
+            }
+          },
+          "400": {
+            "description": "Bad Request Error",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/contacts/{id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "name": "id",
+          "in": "path",
+          "required": true,
+          "schema": {
+            "type": "number"
+          },
+          "description": "ID of the contact"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Contacts"
+        ],
+        "operationId": "contactDetails",
+        "summary": "Show Contact",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Get a contact belonging to the account using ID",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_show_response"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "put": {
+        "tags": [
+          "Contacts"
+        ],
+        "operationId": "contactUpdate",
+        "summary": "Update Contact",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Update a contact belonging to the account using ID",
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/contact_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "204": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_base"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Contacts"
+        ],
+        "operationId": "contactDelete",
+        "summary": "Delete Contact",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Delete a contact belonging to the account using ID",
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/contacts/{id}/conversations": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "name": "id",
+          "in": "path",
+          "required": true,
+          "schema": {
+            "type": "number"
+          },
+          "description": "ID of the contact"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Contacts"
+        ],
+        "operationId": "contactConversations",
+        "summary": "Contact Conversations",
+        "description": "Get conversations associated with that contact",
+        "parameters": [
+          {
+            "name": "id",
+            "in": "path",
+            "required": true,
+            "schema": {
+              "type": "number"
+            },
+            "description": "ID of the contact"
+          }
+        ],
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_conversations_response"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/contacts/{id}/labels": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "name": "id",
+          "in": "path",
+          "required": true,
+          "schema": {
+            "type": "number"
+          },
+          "description": "ID of the contact"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Contact Labels"
+        ],
+        "operationId": "list-all-labels-of-a-contact",
+        "summary": "List Labels",
+        "description": "Lists all the labels of a contact",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_labels"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Contact Labels"
+        ],
+        "operationId": "contact-add-labels",
+        "summary": "Add Labels",
+        "description": "Add labels to a contact. Note that this API would overwrite the existing list of labels associated to the conversation.",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "labels"
+                ],
+                "properties": {
+                  "labels": {
+                    "type": "array",
+                    "description": "Array of labels (comma-separated strings)",
+                    "items": {
+                      "type": "string"
+                    },
+                    "example": [
+                      "support",
+                      "billing"
+                    ]
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contact_labels"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Contact not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/contacts/search": {
+      "get": {
+        "tags": [
+          "Contacts"
+        ],
+        "operationId": "contactSearch",
+        "description": "Search the resolved contacts using a search key, currently supports email search (Page size = 15). Resolved contacts are the ones with a value for identifier, email or phone number",
+        "summary": "Search Contacts",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "name": "q",
+            "in": "query",
+            "schema": {
+              "type": "string"
+            },
+            "description": "Search using contact `name`, `identifier`, `email` or `phone number`"
+          },
+          {
+            "$ref": "#/components/parameters/contact_sort_param"
+          },
+          {
+            "$ref": "#/components/parameters/page"
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contacts_list_response"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Authentication error",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/contacts/filter": {
+      "post": {
+        "tags": [
+          "Contacts"
+        ],
+        "operationId": "contactFilter",
+        "description": "Filter contacts with custom filter options and pagination",
+        "summary": "Contact Filter",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "name": "page",
+            "in": "query",
+            "schema": {
+              "type": "number"
+            }
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "properties": {
+                  "payload": {
+                    "type": "array",
+                    "items": {
+                      "type": "object",
+                      "properties": {
+                        "attribute_key": {
+                          "type": "string",
+                          "description": "filter attribute name"
+                        },
+                        "filter_operator": {
+                          "type": "string",
+                          "description": "filter operator name",
+                          "enum": [
+                            "equal_to",
+                            "not_equal_to",
+                            "contains",
+                            "does_not_contain"
+                          ]
+                        },
+                        "values": {
+                          "type": "array",
+                          "items": {
+                            "type": "string"
+                          },
+                          "description": "array of the attribute values to filter"
+                        },
+                        "query_operator": {
+                          "type": "string",
+                          "description": "query operator name",
+                          "enum": [
+                            "AND",
+                            "OR"
+                          ]
+                        }
+                      }
+                    },
+                    "example": [
+                      {
+                        "attribute_key": "name",
+                        "filter_operator": "equal_to",
+                        "values": [
+                          "en"
+                        ],
+                        "query_operator": "AND"
+                      },
+                      {
+                        "attribute_key": "country_code",
+                        "filter_operator": "equal_to",
+                        "values": [
+                          "us"
+                        ],
+                        "query_operator": null
+                      }
+                    ]
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/contacts_list_response"
+                }
+              }
+            }
+          },
+          "400": {
+            "description": "Bad Request Error",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/automation_rules": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Automation Rule"
+        ],
+        "operationId": "get-account-automation-rule",
+        "summary": "List all automation rules in an account",
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "$ref": "#/components/parameters/page"
+          }
+        ],
+        "description": "Get details of automation rules in an Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/automation_rule"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Automation Rule"
+        ],
+        "operationId": "add-new-automation-rule-to-account",
+        "summary": "Add a new automation rule",
+        "description": "Add a new automation rule to account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/automation_rule_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/automation_rule"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/automation_rules/{id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "name": "id",
+          "in": "path",
+          "schema": {
+            "type": "number"
+          },
+          "description": "ID of the Automation Rule",
+          "required": true
+        }
+      ],
+      "get": {
+        "tags": [
+          "Automation Rule"
+        ],
+        "operationId": "get-details-of-a-single-automation-rule",
+        "summary": "Get a automation rule details",
+        "description": "Get the details of a automation rule in the account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "in": "path",
+            "name": "id",
+            "schema": {
+              "type": "integer"
+            },
+            "required": true,
+            "description": "The ID of the automation rule to be updated."
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/automation_rule"
+                },
+                "example": {
+                  "payload": {
+                    "id": 90,
+                    "account_id": 1,
+                    "name": "add-label-bug-if-message-contains-bug",
+                    "description": "add-label-bug-if-message-contains-bug",
+                    "event_name": "message_created",
+                    "conditions": [
+                      {
+                        "values": [
+                          "incoming"
+                        ],
+                        "attribute_key": "message_type",
+                        "query_operator": "and",
+                        "filter_operator": "equal_to"
+                      },
+                      {
+                        "values": [
+                          "bug"
+                        ],
+                        "attribute_key": "content",
+                        "filter_operator": "contains"
+                      }
+                    ],
+                    "actions": [
+                      {
+                        "action_name": "add_label",
+                        "action_params": [
+                          "bugs",
+                          "support-query"
+                        ]
+                      }
+                    ],
+                    "created_on": 1650555440,
+                    "active": true
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The given rule ID does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Automation Rule"
+        ],
+        "operationId": "update-automation-rule-in-account",
+        "summary": "Update automation rule in Account",
+        "description": "Update a automation rule in account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "in": "path",
+            "name": "id",
+            "schema": {
+              "type": "integer"
+            },
+            "required": true,
+            "description": "The ID of the automation rule to be updated."
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/automation_rule_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/automation_rule"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Rule not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Automation Rule"
+        ],
+        "operationId": "delete-automation-rule-from-account",
+        "summary": "Remove a automation rule from account",
+        "description": "Remove a automation rule from account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "in": "path",
+            "name": "id",
+            "schema": {
+              "type": "integer"
+            },
+            "required": true,
+            "description": "The ID of the automation rule to be deleted"
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "automation rule not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/portals": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Help Center"
+        ],
+        "operationId": "add-new-portal-to-account",
+        "summary": "Add a new portal",
+        "description": "Add a new portal to account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/portal_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/portal"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "get": {
+        "tags": [
+          "Help Center"
+        ],
+        "operationId": "get-portal",
+        "summary": "List all portals in an account",
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "description": "Get details of portals in an Account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/portal"
+                },
+                "example": {
+                  "payload": [
+                    {
+                      "id": 4,
+                      "color": "#1F93FF",
+                      "custom_domain": "chatwoot.help",
+                      "header_text": "Handbook",
+                      "homepage_link": "https://www.chatwoot.com",
+                      "name": "Handbook",
+                      "page_title": "Handbook",
+                      "slug": "handbook",
+                      "archived": false,
+                      "account_id": 1,
+                      "config": {
+                        "allowed_locales": [
+                          {
+                            "code": "en",
+                            "articles_count": 32,
+                            "categories_count": 9
+                          }
+                        ]
+                      },
+                      "inbox": {
+                        "id": 37,
+                        "avatar_url": "https://example.com/avatar.png",
+                        "channel_id": 1,
+                        "name": "Chatwoot",
+                        "channel_type": "Channel::WebWidget",
+                        "greeting_enabled": true,
+                        "widget_color": "#1F93FF",
+                        "website_url": "chatwoot.com"
+                      },
+                      "logo": {
+                        "id": 19399916,
+                        "portal_id": 4,
+                        "file_type": "image/png",
+                        "account_id": 1,
+                        "file_url": "https://example.com/logo.png",
+                        "blob_id": 21239614,
+                        "filename": "square.png"
+                      },
+                      "meta": {
+                        "all_articles_count": 0,
+                        "categories_count": 9,
+                        "default_locale": "en"
+                      }
+                    }
+                  ]
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/portals/{id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/portal_id"
+        }
+      ],
+      "patch": {
+        "tags": [
+          "Help Center"
+        ],
+        "operationId": "update-portal-to-account",
+        "summary": "Update a portal",
+        "description": "Update a portal to account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "$ref": "#/components/parameters/portal_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/portal_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/portal_single"
+                },
+                "example": {
+                  "payload": {
+                    "id": 123,
+                    "archived": false,
+                    "color": "#1F93FF",
+                    "config": {
+                      "allowed_locales": [
+                        {
+                          "code": "en",
+                          "articles_count": 32,
+                          "categories_count": 9
+                        }
+                      ]
+                    },
+                    "custom_domain": "chatwoot.help",
+                    "header_text": "Handbook",
+                    "homepage_link": "https://www.chatwoot.com",
+                    "name": "Handbook",
+                    "slug": "handbook",
+                    "page_title": "Handbook",
+                    "account_id": 123,
+                    "inbox": {
+                      "id": 123,
+                      "name": "Chatwoot",
+                      "website_url": "chatwoot.com",
+                      "channel_type": "Channel::WebWidget",
+                      "avatar_url": "https://example.com/avatar.png",
+                      "widget_color": "#1F93FF",
+                      "website_token": "4cWzuf9i9jxN9tbnv8K9STKU",
+                      "enable_auto_assignment": true,
+                      "web_widget_script": "<script>...</script>",
+                      "welcome_title": "Hi there ! 🙌🏼",
+                      "welcome_tagline": "We make it simple to connect with us.",
+                      "greeting_enabled": true,
+                      "greeting_message": "Hey there 👋, Thank you for reaching out to us.",
+                      "channel_id": 123,
+                      "working_hours_enabled": true,
+                      "enable_email_collect": true,
+                      "csat_survey_enabled": true,
+                      "timezone": "America/Los_Angeles",
+                      "business_name": "Chatwoot",
+                      "hmac_mandatory": true
+                    },
+                    "logo": {
+                      "id": 123,
+                      "portal_id": 123,
+                      "file_type": "image/png",
+                      "account_id": 123,
+                      "file_url": "https://example.com/logo.png",
+                      "blob_id": 123,
+                      "filename": "square.png"
+                    },
+                    "meta": {
+                      "all_articles_count": 32,
+                      "categories_count": 9,
+                      "default_locale": "en"
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Portal not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/portals/{id}/categories": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/portal_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Help Center"
+        ],
+        "operationId": "add-new-category-to-account",
+        "summary": "Add a new category",
+        "description": "Add a new category to portal",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/category_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/category"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/portals/{id}/articles": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/portal_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Help Center"
+        ],
+        "operationId": "add-new-article-to-account",
+        "summary": "Add a new article",
+        "description": "Add a new article to portal",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/article_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/article"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations/meta": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "conversationListMeta",
+        "description": "Get open, unassigned and all Conversation counts",
+        "summary": "Get Conversation Counts",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "name": "status",
+            "in": "query",
+            "schema": {
+              "type": "string",
+              "enum": [
+                "all",
+                "open",
+                "resolved",
+                "pending",
+                "snoozed"
+              ],
+              "default": "open"
+            },
+            "description": "Filter by conversation status."
+          },
+          {
+            "name": "q",
+            "in": "query",
+            "schema": {
+              "type": "string"
+            },
+            "description": "Filters conversations with messages containing the search term"
+          },
+          {
+            "name": "inbox_id",
+            "in": "query",
+            "schema": {
+              "type": "integer"
+            }
+          },
+          {
+            "name": "team_id",
+            "in": "query",
+            "schema": {
+              "type": "integer"
+            }
+          },
+          {
+            "name": "labels",
+            "in": "query",
+            "schema": {
+              "type": "array",
+              "items": {
+                "type": "string"
+              }
+            }
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "meta": {
+                      "type": "object",
+                      "properties": {
+                        "mine_count": {
+                          "type": "number"
+                        },
+                        "unassigned_count": {
+                          "type": "number"
+                        },
+                        "assigned_count": {
+                          "type": "number"
+                        },
+                        "all_count": {
+                          "type": "number"
+                        }
+                      }
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "400": {
+            "description": "Bad Request Error",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "conversationList",
+        "description": "List all the conversations with pagination",
+        "summary": "Conversations List",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "name": "assignee_type",
+            "in": "query",
+            "schema": {
+              "type": "string",
+              "enum": [
+                "me",
+                "unassigned",
+                "all",
+                "assigned"
+              ],
+              "default": "all"
+            },
+            "description": "Filter conversations by assignee type."
+          },
+          {
+            "name": "status",
+            "in": "query",
+            "schema": {
+              "type": "string",
+              "enum": [
+                "all",
+                "open",
+                "resolved",
+                "pending",
+                "snoozed"
+              ],
+              "default": "open"
+            },
+            "description": "Filter by conversation status."
+          },
+          {
+            "name": "q",
+            "in": "query",
+            "schema": {
+              "type": "string"
+            },
+            "description": "Filters conversations with messages containing the search term"
+          },
+          {
+            "name": "inbox_id",
+            "in": "query",
+            "schema": {
+              "type": "integer"
+            }
+          },
+          {
+            "name": "team_id",
+            "in": "query",
+            "schema": {
+              "type": "integer"
+            }
+          },
+          {
+            "name": "labels",
+            "in": "query",
+            "schema": {
+              "type": "array",
+              "items": {
+                "type": "string"
+              }
+            }
+          },
+          {
+            "name": "page",
+            "in": "query",
+            "schema": {
+              "type": "integer",
+              "default": 1
+            },
+            "description": "paginate through conversations"
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_list"
+                }
+              }
+            }
+          },
+          "400": {
+            "description": "Bad Request Error",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "newConversation",
+        "summary": "Create New Conversation",
+        "description": "Creating a conversation in chatwoot requires a source id. \n\n Learn more about source_id: https://www.chatwoot.com/hc/user-guide/articles/1677839703-how-to-create-an-api-channel-inbox#send-messages-to-the-api-channel",
+        "security": [
+          {
+            "userApiKey": []
+          },
+          {
+            "agentBotApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/conversation_create_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "id": {
+                      "type": "number",
+                      "description": "ID of the conversation"
+                    },
+                    "account_id": {
+                      "type": "number",
+                      "description": "Account Id"
+                    },
+                    "inbox_id": {
+                      "type": "number",
+                      "description": "ID of the inbox"
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations/filter": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "conversationFilter",
+        "description": "Filter conversations with custom filter options and pagination",
+        "summary": "Conversations Filter",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "name": "page",
+            "in": "query",
+            "schema": {
+              "type": "number"
+            }
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "properties": {
+                  "payload": {
+                    "type": "array",
+                    "items": {
+                      "type": "object",
+                      "properties": {
+                        "attribute_key": {
+                          "type": "string",
+                          "description": "filter attribute name"
+                        },
+                        "filter_operator": {
+                          "type": "string",
+                          "description": "filter operator name",
+                          "enum": [
+                            "equal_to",
+                            "not_equal_to",
+                            "contains",
+                            "does_not_contain"
+                          ]
+                        },
+                        "values": {
+                          "type": "array",
+                          "items": {
+                            "type": "string"
+                          },
+                          "description": "array of the attribute values to filter"
+                        },
+                        "query_operator": {
+                          "type": "string",
+                          "description": "query operator name",
+                          "enum": [
+                            "AND",
+                            "OR"
+                          ]
+                        }
+                      }
+                    },
+                    "example": [
+                      {
+                        "attribute_key": "browser_language",
+                        "filter_operator": "not_equal_to",
+                        "values": [
+                          "en"
+                        ],
+                        "query_operator": "AND"
+                      },
+                      {
+                        "attribute_key": "status",
+                        "filter_operator": "equal_to",
+                        "values": [
+                          "pending"
+                        ],
+                        "query_operator": null
+                      }
+                    ]
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_list"
+                }
+              }
+            }
+          },
+          "400": {
+            "description": "Bad Request Error",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations/{conversation_id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "get-details-of-a-conversation",
+        "summary": "Conversation Details",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Get all details regarding a conversation with all messages in the conversation",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_show"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "update-conversation",
+        "summary": "Update Conversation",
+        "description": "Update Conversation Attributes",
+        "security": [
+          {
+            "userApiKey": []
+          },
+          {
+            "agentBotApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "properties": {
+                  "priority": {
+                    "type": "string",
+                    "enum": [
+                      "urgent",
+                      "high",
+                      "medium",
+                      "low",
+                      "none"
+                    ],
+                    "description": "The priority of the conversation",
+                    "example": "high"
+                  },
+                  "sla_policy_id": {
+                    "type": "number",
+                    "description": "The ID of the SLA policy (Available only in Enterprise edition)",
+                    "example": 1
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_status": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "toggle-status-of-a-conversation",
+        "summary": "Toggle Status",
+        "description": "Toggles the status of the conversation between open and resolved",
+        "security": [
+          {
+            "userApiKey": []
+          },
+          {
+            "agentBotApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "status"
+                ],
+                "properties": {
+                  "status": {
+                    "type": "string",
+                    "enum": [
+                      "open",
+                      "resolved",
+                      "pending"
+                    ],
+                    "description": "The status of the conversation",
+                    "example": "open"
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_status_toggle"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_priority": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "toggle-priority-of-a-conversation",
+        "summary": "Toggle Priority",
+        "description": "Toggles the priority of conversation",
+        "security": [
+          {
+            "userApiKey": []
+          },
+          {
+            "agentBotApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "priority"
+                ],
+                "properties": {
+                  "priority": {
+                    "type": "string",
+                    "enum": [
+                      "urgent",
+                      "high",
+                      "medium",
+                      "low",
+                      "none"
+                    ],
+                    "description": "The priority of the conversation",
+                    "example": "high"
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations/{conversation_id}/custom_attributes": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "update-custom-attributes-of-a-conversation",
+        "summary": "Update Custom Attributes",
+        "description": "Updates the custom attributes of a conversation",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "custom_attributes"
+                ],
+                "properties": {
+                  "custom_attributes": {
+                    "type": "object",
+                    "description": "The custom attributes to be set for the conversation",
+                    "example": {
+                      "order_id": "12345",
+                      "previous_conversation": "67890"
+                    }
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "custom_attributes": {
+                      "type": "object",
+                      "description": "The custom attributes of the conversation"
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations/{conversation_id}/assignments": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Conversation Assignments"
+        ],
+        "operationId": "assign-a-conversation",
+        "summary": "Assign Conversation",
+        "description": "Assign a conversation to an agent or a team",
+        "security": [
+          {
+            "userApiKey": []
+          },
+          {
+            "agentBotApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "properties": {
+                  "assignee_id": {
+                    "type": "number",
+                    "description": "Id of the assignee user",
+                    "example": 1
+                  },
+                  "team_id": {
+                    "type": "number",
+                    "description": "Id of the team. If the assignee_id is present, this param would be ignored",
+                    "example": 1
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/user"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations/{conversation_id}/labels": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "list-all-labels-of-a-conversation",
+        "summary": "List Labels",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Lists all the labels of a conversation",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_labels"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Conversations"
+        ],
+        "operationId": "conversation-add-labels",
+        "summary": "Add Labels",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Add labels to a conversation. Note that this API would overwrite the existing list of labels associated to the conversation.",
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "labels"
+                ],
+                "properties": {
+                  "labels": {
+                    "type": "array",
+                    "description": "Array of labels (comma-separated strings)",
+                    "items": {
+                      "type": "string"
+                    },
+                    "example": [
+                      "support",
+                      "billing"
+                    ]
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/conversation_labels"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/inboxes": {
+      "get": {
+        "tags": [
+          "Inboxes"
+        ],
+        "operationId": "listAllInboxes",
+        "summary": "List all inboxes",
+        "description": "List all inboxes available in the current account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of inboxes",
+                      "items": {
+                        "$ref": "#/components/schemas/inbox"
+                      }
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/inboxes/{id}/": {
+      "get": {
+        "tags": [
+          "Inboxes"
+        ],
+        "operationId": "GetInbox",
+        "summary": "Get an inbox",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Get an inbox available in the current account",
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "name": "id",
+            "in": "path",
+            "schema": {
+              "type": "number"
+            },
+            "description": "ID of the inbox",
+            "required": true
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/inbox"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/inboxes/": {
+      "post": {
+        "tags": [
+          "Inboxes"
+        ],
+        "operationId": "inboxCreation",
+        "summary": "Create an inbox",
+        "description": "You can create more than one website inbox in each account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/inbox_create_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/inbox"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/inboxes/{id}": {
+      "patch": {
+        "tags": [
+          "Inboxes"
+        ],
+        "operationId": "updateInbox",
+        "summary": "Update Inbox",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Update an existing inbox",
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "name": "id",
+            "in": "path",
+            "schema": {
+              "type": "number"
+            },
+            "description": "ID of the inbox",
+            "required": true
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/inbox_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/inbox"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/inboxes/{id}/agent_bot": {
+      "get": {
+        "tags": [
+          "Inboxes"
+        ],
+        "operationId": "getInboxAgentBot",
+        "summary": "Show Inbox Agent Bot",
+        "description": "See if an agent bot is associated to the Inbox",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "name": "id",
+            "in": "path",
+            "schema": {
+              "type": "number"
+            },
+            "description": "ID of the inbox",
+            "required": true
+          }
+        ],
+        "responses": {
+          "204": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Inbox not found, Agent bot not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/inboxes/{id}/set_agent_bot": {
+      "post": {
+        "tags": [
+          "Inboxes"
+        ],
+        "operationId": "updateAgentBot",
+        "summary": "Add or remove agent bot",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "To add an agent bot pass agent_bot id, to remove agent bot from an inbox pass null",
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "name": "id",
+            "in": "path",
+            "schema": {
+              "type": "number"
+            },
+            "description": "ID of the inbox",
+            "required": true
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "agent_bot"
+                ],
+                "properties": {
+                  "agent_bot": {
+                    "type": "number",
+                    "description": "Agent bot ID",
+                    "example": 1
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "204": {
+            "description": "Success"
+          },
+          "404": {
+            "description": "Inbox not found, Agent bot not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/inbox_members/{inbox_id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/inbox_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Inboxes"
+        ],
+        "operationId": "get-inbox-members",
+        "summary": "List Agents in Inbox",
+        "description": "Get Details of Agents in an Inbox",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/inbox_id"
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of all active agents",
+                      "items": {
+                        "$ref": "#/components/schemas/agent"
+                      }
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/inbox_members": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Inboxes"
+        ],
+        "operationId": "add-new-agent-to-inbox",
+        "summary": "Add a New Agent",
+        "description": "Add a new Agent to Inbox",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "inbox_id",
+                  "user_ids"
+                ],
+                "properties": {
+                  "inbox_id": {
+                    "type": "integer",
+                    "description": "The ID of the inbox",
+                    "example": 1
+                  },
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be added to the inbox",
+                    "example": [
+                      1
+                    ]
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of all active agents",
+                      "items": {
+                        "$ref": "#/components/schemas/agent"
+                      }
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "422": {
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Inboxes"
+        ],
+        "operationId": "update-agents-in-inbox",
+        "summary": "Update Agents in Inbox",
+        "description": "All agents except the one passed in params will be removed",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "inbox_id",
+                  "user_ids"
+                ],
+                "properties": {
+                  "inbox_id": {
+                    "type": "string",
+                    "description": "The ID of the inbox",
+                    "example": 1
+                  },
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be added to the inbox",
+                    "example": [
+                      1
+                    ]
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of all active agents",
+                      "items": {
+                        "$ref": "#/components/schemas/agent"
+                      }
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "422": {
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Inboxes"
+        ],
+        "operationId": "delete-agent-in-inbox",
+        "summary": "Remove an Agent from Inbox",
+        "description": "Remove an Agent from Inbox",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "inbox_id",
+                  "user_ids"
+                ],
+                "properties": {
+                  "inbox_id": {
+                    "type": "string",
+                    "description": "The ID of the inbox"
+                  },
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be deleted from the inbox"
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "404": {
+            "description": "Inbox not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "422": {
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Messages"
+        ],
+        "operationId": "list-all-messages",
+        "summary": "Get messages",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "List all messages of a conversation",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "meta": {
+                      "type": "object",
+                      "properties": {
+                        "labels": {
+                          "type": "array",
+                          "items": {
+                            "type": "string"
+                          }
+                        },
+                        "additional_attributes": {
+                          "type": "object"
+                        },
+                        "contact": {
+                          "$ref": "#/components/schemas/contact"
+                        },
+                        "assignee": {
+                          "$ref": "#/components/schemas/agent"
+                        },
+                        "agent_last_seen_at": {
+                          "type": "string",
+                          "format": "date-time"
+                        },
+                        "assignee_last_seen_at": {
+                          "type": "string",
+                          "format": "date-time"
+                        }
+                      }
+                    },
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of messages",
+                      "items": {
+                        "$ref": "#/components/schemas/message"
+                      }
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Messages"
+        ],
+        "operationId": "create-a-new-message-in-a-conversation",
+        "summary": "Create New Message",
+        "description": "Create a new message in the conversation",
+        "security": [
+          {
+            "userApiKey": []
+          },
+          {
+            "agentBotApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/conversation_message_create_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "allOf": [
+                    {
+                      "$ref": "#/components/schemas/generic_id"
+                    },
+                    {
+                      "$ref": "#/components/schemas/message"
+                    }
+                  ]
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages/{message_id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        },
+        {
+          "$ref": "#/components/parameters/message_id"
+        }
+      ],
+      "delete": {
+        "tags": [
+          "Messages"
+        ],
+        "operationId": "delete-a-message",
+        "summary": "Delete a message",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Delete a message and it's attachments from the conversation.",
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The message or conversation does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/integrations/apps": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Integrations"
+        ],
+        "operationId": "get-details-of-all-integrations",
+        "summary": "List all the Integrations",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Get the details of all Integrations available for the account",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "payload": {
+                      "type": "array",
+                      "description": "Array of Integration apps",
+                      "items": {
+                        "$ref": "#/components/schemas/integrations_app"
+                      }
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Url not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/integrations/hooks": {
+      "post": {
+        "tags": [
+          "Integrations"
+        ],
+        "operationId": "create-an-integration-hook",
+        "summary": "Create an integration hook",
+        "description": "Create an integration hook",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/integrations_hook_create_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/integrations_hook"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/integrations/hooks/{hook_id}": {
+      "patch": {
+        "tags": [
+          "Integrations"
+        ],
+        "operationId": "update-an-integrations-hook",
+        "summary": "Update an Integration Hook",
+        "description": "Update an Integration Hook",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "$ref": "#/components/parameters/hook_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/integrations_hook_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/integrations_hook"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Integrations"
+        ],
+        "operationId": "delete-an-integration-hook",
+        "summary": "Delete an Integration Hook",
+        "description": "Delete an Integration Hook",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "$ref": "#/components/parameters/hook_id"
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The hook does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/profile": {
+      "get": {
+        "tags": [
+          "Profile"
+        ],
+        "operationId": "fetchProfile",
+        "summary": "Fetch user profile",
+        "description": "Get the user profile details",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/user"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/teams": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Teams"
+        ],
+        "operationId": "list-all-teams",
+        "summary": "List all teams",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "List all teams available in the current account",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of teams",
+                  "items": {
+                    "$ref": "#/components/schemas/team"
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Teams"
+        ],
+        "operationId": "create-a-team",
+        "summary": "Create a team",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Create a team in the account",
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/team_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/team"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/teams/{team_id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/team_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Teams"
+        ],
+        "operationId": "get-details-of-a-single-team",
+        "summary": "Get a team details",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Get the details of a team in the account",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/team"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The given team ID does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Teams"
+        ],
+        "operationId": "update-a-team",
+        "summary": "Update a team",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Update a team's attributes",
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/team_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/team"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Teams"
+        ],
+        "operationId": "delete-a-team",
+        "summary": "Delete a team",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Delete a team from the account",
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The team does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/teams/{team_id}/team_members": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/team_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Teams"
+        ],
+        "operationId": "get-team-members",
+        "summary": "List Agents in Team",
+        "description": "Get Details of Agents in an Team",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          },
+          {
+            "$ref": "#/components/parameters/team_id"
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all agents in the team",
+                  "items": {
+                    "$ref": "#/components/schemas/agent"
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Team not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Teams"
+        ],
+        "operationId": "add-new-agent-to-team",
+        "summary": "Add a New Agent",
+        "description": "Add a new Agent to Team",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "user_ids"
+                ],
+                "properties": {
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be added to the team",
+                    "example": [
+                      1
+                    ]
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all active agents",
+                  "items": {
+                    "$ref": "#/components/schemas/agent"
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Team not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "422": {
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Teams"
+        ],
+        "operationId": "update-agents-in-team",
+        "summary": "Update Agents in Team",
+        "description": "All agents except the one passed in params will be removed",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "user_ids"
+                ],
+                "properties": {
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be added to the team",
+                    "example": [
+                      1
+                    ]
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of all agents in the team",
+                  "items": {
+                    "$ref": "#/components/schemas/agent"
+                  }
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Team not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "422": {
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Teams"
+        ],
+        "operationId": "delete-agent-in-team",
+        "summary": "Remove an Agent from Team",
+        "description": "Remove an Agent from Team",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "required": [
+                  "user_ids"
+                ],
+                "properties": {
+                  "user_ids": {
+                    "type": "array",
+                    "items": {
+                      "type": "integer"
+                    },
+                    "description": "IDs of users to be deleted from the team"
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Team not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "422": {
+            "description": "User must exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/custom_filters": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "in": "query",
+          "name": "filter_type",
+          "schema": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ]
+          },
+          "required": false,
+          "description": "The type of custom filter"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Custom Filters"
+        ],
+        "operationId": "list-all-filters",
+        "summary": "List all custom filters",
+        "description": "List all custom filters in a category of a user",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of custom filters",
+                  "items": {
+                    "$ref": "#/components/schemas/custom_filter"
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Custom Filters"
+        ],
+        "operationId": "create-a-custom-filter",
+        "summary": "Create a custom filter",
+        "description": "Create a custom filter in the account",
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/custom_filter_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_filter"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/custom_filters/{custom_filter_id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/custom_filter_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Custom Filters"
+        ],
+        "operationId": "get-details-of-a-single-custom-filter",
+        "summary": "Get a custom filter details",
+        "description": "Get the details of a custom filter in the account",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_filter"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The given team ID does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Custom Filters"
+        ],
+        "operationId": "update-a-custom-filter",
+        "summary": "Update a custom filter",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Update a custom filter's attributes",
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/custom_filter_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/custom_filter"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Custom Filters"
+        ],
+        "operationId": "delete-a-custom-filter",
+        "summary": "Delete a custom filter",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Delete a custom filter from the account",
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The custom filter does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/webhooks": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Webhooks"
+        ],
+        "operationId": "list-all-webhooks",
+        "summary": "List all webhooks",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "List all webhooks in the account",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of webhook objects",
+                  "items": {
+                    "$ref": "#/components/schemas/webhook"
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Webhooks"
+        ],
+        "operationId": "create-a-webhook",
+        "summary": "Add a webhook",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Add a webhook subscription to the account",
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/webhook_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/webhook"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v1/accounts/{account_id}/webhooks/{webhook_id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/webhook_id"
+        }
+      ],
+      "patch": {
+        "tags": [
+          "Webhooks"
+        ],
+        "operationId": "update-a-webhook",
+        "summary": "Update a webhook object",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Update a webhook object in the account",
+        "parameters": [
+          {
+            "$ref": "#/components/parameters/account_id"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/webhook_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/webhook"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Webhooks"
+        ],
+        "operationId": "delete-a-webhook",
+        "summary": "Delete a webhook",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Delete a webhook from the account",
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The webhook does not exist in the account",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v2/accounts/{account_id}/reports": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/report_metric"
+        },
+        {
+          "$ref": "#/components/parameters/report_type"
+        },
+        {
+          "in": "query",
+          "name": "id",
+          "schema": {
+            "type": "string"
+          },
+          "description": "The Id of specific object in case of agent/inbox/label"
+        },
+        {
+          "in": "query",
+          "name": "since",
+          "schema": {
+            "type": "string"
+          },
+          "description": "The timestamp from where report should start."
+        },
+        {
+          "in": "query",
+          "name": "until",
+          "schema": {
+            "type": "string"
+          },
+          "description": "The timestamp from where report should stop."
+        }
+      ],
+      "get": {
+        "tags": [
+          "Reports"
+        ],
+        "operationId": "list-all-conversation-statistics",
+        "summary": "Get Account reports",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Get Account reports for a specific type, metric and date range",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of date based conversation statistics",
+                  "items": {
+                    "type": "object",
+                    "properties": {
+                      "value": {
+                        "type": "string"
+                      },
+                      "timestamp": {
+                        "type": "number"
+                      }
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "reports not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v2/accounts/{account_id}/reports/summary": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "$ref": "#/components/parameters/report_type"
+        },
+        {
+          "in": "query",
+          "name": "id",
+          "schema": {
+            "type": "string"
+          },
+          "description": "The Id of specific object in case of agent/inbox/label"
+        },
+        {
+          "in": "query",
+          "name": "since",
+          "schema": {
+            "type": "string"
+          },
+          "description": "The timestamp from where report should start."
+        },
+        {
+          "in": "query",
+          "name": "until",
+          "schema": {
+            "type": "string"
+          },
+          "description": "The timestamp from where report should stop."
+        }
+      ],
+      "get": {
+        "tags": [
+          "Reports"
+        ],
+        "operationId": "list-all-conversation-statistics-summary",
+        "summary": "Get Account reports summary",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Get Account reports summary for a specific type and date range",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/account_summary"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "reports not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v2/accounts/{account_id}/reports/conversations": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "in": "query",
+          "name": "type",
+          "schema": {
+            "type": "string",
+            "enum": [
+              "account"
+            ]
+          },
+          "required": true,
+          "description": "Type of report"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Reports"
+        ],
+        "operationId": "get-account-conversation-metrics",
+        "summary": "Account Conversation Metrics",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Get conversation metrics for Account",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "description": "Object of account conversation metrics",
+                  "properties": {
+                    "open": {
+                      "type": "number"
+                    },
+                    "unattended": {
+                      "type": "number"
+                    },
+                    "unassigned": {
+                      "type": "number"
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "reports not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/api/v2/accounts/{account_id}/reports/conversations/": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        },
+        {
+          "in": "query",
+          "name": "type",
+          "schema": {
+            "type": "string",
+            "enum": [
+              "agent"
+            ]
+          },
+          "required": true,
+          "description": "Type of report"
+        },
+        {
+          "in": "query",
+          "name": "user_id",
+          "schema": {
+            "type": "string"
+          },
+          "description": "The numeric ID of the user"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Reports"
+        ],
+        "operationId": "get-agent-conversation-metrics",
+        "summary": "Agent Conversation Metrics",
+        "security": [
+          {
+            "userApiKey": []
+          }
+        ],
+        "description": "Get conversation metrics for Agent",
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of agent based conversation metrics",
+                  "items": {
+                    "$ref": "#/components/schemas/agent_conversation_metrics"
+                  }
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "reports not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "403": {
+            "description": "Access denied",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    }
+  },
+  "components": {
+    "schemas": {
+      "bad_request_error": {
+        "title": "data",
+        "type": "object",
+        "properties": {
+          "description": {
+            "type": "string"
+          },
+          "errors": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/request_error"
+            }
+          }
+        }
+      },
+      "request_error": {
+        "type": "object",
+        "properties": {
+          "field": {
+            "type": "string"
+          },
+          "message": {
+            "type": "string"
+          },
+          "code": {
+            "type": "string"
+          }
+        }
+      },
+      "generic_id": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          }
+        }
+      },
+      "canned_response": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the canned response"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "Account Id"
+          },
+          "short_code": {
+            "type": "string",
+            "description": "Short Code for quick access of the canned response"
+          },
+          "content": {
+            "type": "string",
+            "description": "Message content for canned response"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "The date and time when the canned response was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "The date and time when the canned response was updated"
+          }
+        }
+      },
+      "custom_attribute": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Identifier"
+          },
+          "attribute_display_name": {
+            "type": "string",
+            "description": "Attribute display name"
+          },
+          "attribute_display_type": {
+            "type": "string",
+            "description": "Attribute display type (text, number, currency, percent, link, date, list, checkbox)"
+          },
+          "attribute_description": {
+            "type": "string",
+            "description": "Attribute description"
+          },
+          "attribute_key": {
+            "type": "string",
+            "description": "Attribute unique key value"
+          },
+          "regex_pattern": {
+            "type": "string",
+            "description": "Regex pattern"
+          },
+          "regex_cue": {
+            "type": "string",
+            "description": "Regex cue"
+          },
+          "attribute_values": {
+            "type": "string",
+            "description": "Attribute values"
+          },
+          "attribute_model": {
+            "type": "string",
+            "description": "Attribute type(conversation_attribute/contact_attribute)"
+          },
+          "default_value": {
+            "type": "string",
+            "description": "Attribute default value"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "The date and time when the custom attribute was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "The date and time when the custom attribute was updated"
+          }
+        }
+      },
+      "automation_rule": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "description": "Response payload that contains automation rule(s)",
+            "oneOf": [
+              {
+                "type": "array",
+                "description": "Array of automation rules (for listing endpoint)",
+                "items": {
+                  "$ref": "#/components/schemas/automation_rule_item"
+                }
+              },
+              {
+                "type": "object",
+                "description": "Single automation rule (for show/create/update endpoints)",
+                "allOf": [
+                  {
+                    "$ref": "#/components/schemas/automation_rule_item"
+                  }
+                ]
+              }
+            ]
+          }
+        }
+      },
+      "automation_rule_item": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "The ID of the automation rule"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "Account Id"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the rule",
+            "example": "Add label on message create event"
+          },
+          "description": {
+            "type": "string",
+            "description": "Description to give more context about the rule",
+            "example": "Add label support and sales on message create event if incoming message content contains text help"
+          },
+          "event_name": {
+            "type": "string",
+            "description": "Automation Rule event, on which we call the actions(conversation_created, conversation_updated, message_created)",
+            "enum": [
+              "conversation_created",
+              "conversation_updated",
+              "message_created"
+            ],
+            "example": "message_created"
+          },
+          "conditions": {
+            "type": "array",
+            "description": "Array of conditions on which conversation/message filter would work",
+            "items": {
+              "type": "object",
+              "properties": {
+                "values": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                },
+                "attribute_key": {
+                  "type": "string"
+                },
+                "query_operator": {
+                  "type": "string"
+                },
+                "filter_operator": {
+                  "type": "string"
+                }
+              },
+              "example": {
+                "attribute_key": "content",
+                "filter_operator": "contains",
+                "values": [
+                  "help"
+                ],
+                "query_operator": "and"
+              }
+            }
+          },
+          "actions": {
+            "type": "array",
+            "description": "Array of actions which we perform when condition matches",
+            "items": {
+              "type": "object",
+              "properties": {
+                "action_name": {
+                  "type": "string"
+                },
+                "action_params": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                }
+              },
+              "example": {
+                "action_name": "add_label",
+                "action_params": [
+                  "support",
+                  "sales"
+                ]
+              }
+            }
+          },
+          "created_on": {
+            "type": "integer",
+            "description": "The timestamp when the rule was created"
+          },
+          "active": {
+            "type": "boolean",
+            "description": "Enable/disable automation rule"
+          }
+        }
+      },
+      "portal": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/portal_item"
+            }
+          }
+        }
+      },
+      "portal_single": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "$ref": "#/components/schemas/portal_item"
+          }
+        }
+      },
+      "portal_config": {
+        "type": "object",
+        "description": "Configuration settings for the portal",
+        "properties": {
+          "allowed_locales": {
+            "type": "array",
+            "description": "List of allowed locales for the portal",
+            "items": {
+              "type": "object",
+              "properties": {
+                "code": {
+                  "type": "string",
+                  "description": "The language code"
+                },
+                "articles_count": {
+                  "type": "integer",
+                  "description": "Number of articles in this locale"
+                },
+                "categories_count": {
+                  "type": "integer",
+                  "description": "Number of categories in this locale"
+                }
+              }
+            }
+          }
+        }
+      },
+      "portal_logo": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the logo file"
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "ID of the portal this logo belongs to"
+          },
+          "file_type": {
+            "type": "string",
+            "description": "MIME type of the file"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account"
+          },
+          "file_url": {
+            "type": "string",
+            "description": "URL to access the logo file"
+          },
+          "blob_id": {
+            "type": "integer",
+            "description": "ID of the blob"
+          },
+          "filename": {
+            "type": "string",
+            "description": "Name of the file"
+          }
+        }
+      },
+      "portal_meta": {
+        "type": "object",
+        "properties": {
+          "all_articles_count": {
+            "type": "integer",
+            "description": "Total number of articles"
+          },
+          "archived_articles_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of archived articles"
+          },
+          "published_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of published articles"
+          },
+          "draft_articles_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of draft articles"
+          },
+          "categories_count": {
+            "type": "integer",
+            "description": "Number of categories"
+          },
+          "default_locale": {
+            "type": "string",
+            "description": "Default locale for the portal"
+          }
+        }
+      },
+      "portal_item": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "The ID of the portal"
+          },
+          "archived": {
+            "type": "boolean",
+            "description": "Whether the portal is archived"
+          },
+          "color": {
+            "type": "string",
+            "description": "The color code for the portal"
+          },
+          "config": {
+            "$ref": "#/components/schemas/portal_config"
+          },
+          "custom_domain": {
+            "type": "string",
+            "description": "Custom domain for the portal"
+          },
+          "header_text": {
+            "type": "string",
+            "description": "The header text for the portal"
+          },
+          "homepage_link": {
+            "type": "string",
+            "description": "Homepage link for the portal"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the portal"
+          },
+          "slug": {
+            "type": "string",
+            "description": "URL slug for the portal"
+          },
+          "page_title": {
+            "type": "string",
+            "description": "Page title for the portal"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account the portal belongs to"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox"
+          },
+          "logo": {
+            "$ref": "#/components/schemas/portal_logo"
+          },
+          "meta": {
+            "$ref": "#/components/schemas/portal_meta"
+          }
+        }
+      },
+      "category": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "description": {
+            "type": "string",
+            "description": "The text content."
+          },
+          "locale": {
+            "type": "string"
+          },
+          "name": {
+            "type": "string"
+          },
+          "slug": {
+            "type": "string"
+          },
+          "position": {
+            "type": "integer"
+          },
+          "portal_id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "associated_category_id": {
+            "type": "integer",
+            "description": "To associate similar categories to each other, e.g same category of product documentation in different languages"
+          },
+          "parent_category_id": {
+            "type": "integer",
+            "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category."
+          }
+        }
+      },
+      "article": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content."
+          },
+          "meta": {
+            "type": "object"
+          },
+          "position": {
+            "type": "integer"
+          },
+          "status": {
+            "type": "integer",
+            "enum": [
+              "draft",
+              "published",
+              "archived"
+            ]
+          },
+          "title": {
+            "type": "string"
+          },
+          "slug": {
+            "type": "string"
+          },
+          "views": {
+            "type": "integer"
+          },
+          "portal_id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "author_id": {
+            "type": "integer"
+          },
+          "category_id": {
+            "type": "integer"
+          },
+          "folder_id": {
+            "type": "integer"
+          },
+          "associated_article_id": {
+            "type": "integer",
+            "description": "To associate similar articles to each other, e.g to provide the link for the reference."
+          }
+        }
+      },
+      "contact": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "properties": {
+                "additional_attributes": {
+                  "type": "object",
+                  "description": "The object containing additional attributes related to the contact"
+                },
+                "availability_status": {
+                  "type": "string",
+                  "description": "The availability status of the contact"
+                },
+                "email": {
+                  "type": "string",
+                  "description": "The email address of the contact"
+                },
+                "id": {
+                  "type": "integer",
+                  "description": "The ID of the contact"
+                },
+                "name": {
+                  "type": "string",
+                  "description": "The name of the contact"
+                },
+                "phone_number": {
+                  "type": "string",
+                  "description": "The phone number of the contact"
+                },
+                "blocked": {
+                  "type": "boolean",
+                  "description": "Whether the contact is blocked"
+                },
+                "identifier": {
+                  "type": "string",
+                  "description": "The identifier of the contact"
+                },
+                "thumbnail": {
+                  "type": "string",
+                  "description": "The thumbnail of the contact"
+                },
+                "custom_attributes": {
+                  "type": "object",
+                  "description": "The custom attributes of the contact",
+                  "example": {
+                    "attribute_key": "attribute_value",
+                    "signed_up_at": "dd/mm/yyyy"
+                  }
+                },
+                "last_activity_at": {
+                  "type": "integer",
+                  "description": "The last activity at of the contact"
+                },
+                "created_at": {
+                  "type": "integer",
+                  "description": "The created at of the contact"
+                },
+                "contact_inboxes": {
+                  "type": "array",
+                  "items": {
+                    "$ref": "#/components/schemas/contact_inboxes"
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the conversation"
+          },
+          "messages": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message"
+            }
+          },
+          "account_id": {
+            "type": "number",
+            "description": "Account Id"
+          },
+          "uuid": {
+            "type": "string",
+            "description": "UUID of the conversation"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the conversation"
+          },
+          "agent_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the agent"
+          },
+          "assignee_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the assignee"
+          },
+          "can_reply": {
+            "type": "boolean",
+            "description": "Whether the conversation can be replied to"
+          },
+          "contact_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the contact"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The object to save custom attributes for conversation, accepts custom attributes key and value"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "labels": {
+            "type": "array",
+            "items": {
+              "type": "string"
+            },
+            "description": "The labels of the conversation"
+          },
+          "muted": {
+            "type": "boolean",
+            "description": "Whether the conversation is muted"
+          },
+          "snoozed_until": {
+            "type": "number",
+            "description": "The time at which the conversation will be unmuted"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "open",
+              "resolved",
+              "pending"
+            ],
+            "description": "The status of the conversation"
+          },
+          "created_at": {
+            "type": "number",
+            "description": "The time at which conversation was created"
+          },
+          "updated_at": {
+            "type": "number",
+            "description": "The time at which conversation was updated"
+          },
+          "timestamp": {
+            "type": "string",
+            "description": "The time at which conversation was created"
+          },
+          "first_reply_created_at": {
+            "type": "number",
+            "description": "The time at which the first reply was created"
+          },
+          "unread_count": {
+            "type": "number",
+            "description": "The number of unread messages"
+          },
+          "last_non_activity_message": {
+            "$ref": "#/components/schemas/message"
+          },
+          "last_activity_at": {
+            "type": "number",
+            "description": "The last activity at of the conversation"
+          },
+          "priority": {
+            "type": "string",
+            "description": "The priority of the conversation"
+          },
+          "waiting_since": {
+            "type": "number",
+            "description": "The time at which the conversation was waiting"
+          },
+          "sla_policy_id": {
+            "type": "number",
+            "description": "The ID of the SLA policy"
+          },
+          "applied_sla": {
+            "type": "object",
+            "description": "The applied SLA"
+          },
+          "sla_events": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "description": "SLA event objects"
+            }
+          }
+        }
+      },
+      "message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content of the message"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The ID of the account"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "The ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "number",
+            "description": "The ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "enum": [
+              0,
+              1,
+              2
+            ],
+            "description": "The type of the message"
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "The time at which message was created"
+          },
+          "updated_at": {
+            "type": "integer",
+            "description": "The time at which message was updated"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "The flags which shows whether the message is private or not"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "sent",
+              "delivered",
+              "read",
+              "failed"
+            ],
+            "description": "The status of the message"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The source ID of the message"
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_select",
+              "cards",
+              "form"
+            ],
+            "description": "The type of the template message"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "The content attributes for each content_type"
+          },
+          "sender_type": {
+            "type": "string",
+            "enum": [
+              "contact",
+              "agent",
+              "agent_bot"
+            ],
+            "description": "The type of the sender"
+          },
+          "sender_id": {
+            "type": "number",
+            "description": "The ID of the sender"
+          },
+          "external_source_ids": {
+            "type": "object",
+            "description": "The external source IDs of the message"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "The additional attributes of the message"
+          },
+          "processed_message_content": {
+            "type": "string",
+            "description": "The processed message content"
+          },
+          "sentiment": {
+            "type": "object",
+            "description": "The sentiment of the message"
+          },
+          "conversation": {
+            "type": "object",
+            "description": "The conversation object"
+          },
+          "attachment": {
+            "type": "object",
+            "description": "The file object attached to the image"
+          },
+          "sender": {
+            "type": "object",
+            "description": "User/Agent/AgentBot object"
+          }
+        }
+      },
+      "user": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          },
+          "access_token": {
+            "type": "string"
+          },
+          "account_id": {
+            "type": "number"
+          },
+          "available_name": {
+            "type": "string"
+          },
+          "avatar_url": {
+            "type": "string"
+          },
+          "confirmed": {
+            "type": "boolean"
+          },
+          "display_name": {
+            "type": "string",
+            "nullable": true
+          },
+          "message_signature": {
+            "type": "string",
+            "nullable": true
+          },
+          "email": {
+            "type": "string"
+          },
+          "hmac_identifier": {
+            "type": "string"
+          },
+          "inviter_id": {
+            "type": "number"
+          },
+          "name": {
+            "type": "string"
+          },
+          "provider": {
+            "type": "string"
+          },
+          "pubsub_token": {
+            "type": "string"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ]
+          },
+          "ui_settings": {
+            "type": "object"
+          },
+          "uid": {
+            "type": "string"
+          },
+          "type": {
+            "type": "string",
+            "nullable": true
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Available for users who are created through platform APIs and has custom attributes associated."
+          },
+          "accounts": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "properties": {
+                "id": {
+                  "type": "number"
+                },
+                "name": {
+                  "type": "string"
+                },
+                "status": {
+                  "type": "string"
+                },
+                "active_at": {
+                  "type": "string",
+                  "format": "date-time"
+                },
+                "role": {
+                  "type": "string",
+                  "enum": [
+                    "administrator",
+                    "agent"
+                  ]
+                },
+                "permissions": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                },
+                "availability": {
+                  "type": "string"
+                },
+                "availability_status": {
+                  "type": "string"
+                },
+                "auto_offline": {
+                  "type": "boolean"
+                },
+                "custom_role_id": {
+                  "type": "number",
+                  "nullable": true
+                },
+                "custom_role": {
+                  "type": "object",
+                  "nullable": true
+                }
+              }
+            }
+          }
+        }
+      },
+      "agent": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability status of the agent computed by Chatwoot."
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away."
+          },
+          "confirmed": {
+            "type": "boolean",
+            "description": "Whether the agent has confirmed their email address."
+          },
+          "email": {
+            "type": "string",
+            "description": "The email of the agent"
+          },
+          "available_name": {
+            "type": "string",
+            "description": "The available name of the agent"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the agent"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "The role of the agent"
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the agent"
+          },
+          "custom_role_id": {
+            "type": "integer",
+            "description": "The custom role id of the agent"
+          }
+        }
+      },
+      "inbox": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox"
+          },
+          "website_url": {
+            "type": "string",
+            "description": "Website URL"
+          },
+          "channel_type": {
+            "type": "string",
+            "description": "The type of the inbox"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The avatar image of the inbox"
+          },
+          "widget_color": {
+            "type": "string",
+            "description": "Widget Color used for customization of the widget"
+          },
+          "website_token": {
+            "type": "string",
+            "description": "Website Token"
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "The flag which shows whether Auto Assignment is enabled or not"
+          },
+          "web_widget_script": {
+            "type": "string",
+            "description": "Script used to load the website widget"
+          },
+          "welcome_title": {
+            "type": "string",
+            "description": "Welcome title to be displayed on the widget"
+          },
+          "welcome_tagline": {
+            "type": "string",
+            "description": "Welcome tagline to be displayed on the widget"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "The flag which shows whether greeting is enabled"
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "A greeting message when the user starts the conversation"
+          },
+          "channel_id": {
+            "type": "number",
+            "description": "ID of the channel this inbox belongs to"
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "The flag which shows whether working hours feature is enabled"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "The flag to enable collecting email from contacts"
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "The flag to enable CSAT survey"
+          },
+          "auto_assignment_config": {
+            "type": "object",
+            "description": "Configuration settings for auto assignment"
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Message to show when agents are out of office"
+          },
+          "working_hours": {
+            "type": "array",
+            "description": "Configuration for working hours of the inbox",
+            "items": {
+              "type": "object",
+              "properties": {
+                "day_of_week": {
+                  "type": "number",
+                  "description": "Day of the week (0-6, where 0 is Sunday)"
+                },
+                "closed_all_day": {
+                  "type": "boolean",
+                  "description": "Whether the inbox is closed for the entire day"
+                },
+                "open_hour": {
+                  "type": "number",
+                  "description": "Hour when inbox opens (0-23)"
+                },
+                "open_minutes": {
+                  "type": "number",
+                  "description": "Minutes of the hour when inbox opens (0-59)"
+                },
+                "close_hour": {
+                  "type": "number",
+                  "description": "Hour when inbox closes (0-23)"
+                },
+                "close_minutes": {
+                  "type": "number",
+                  "description": "Minutes of the hour when inbox closes (0-59)"
+                },
+                "open_all_day": {
+                  "type": "boolean",
+                  "description": "Whether the inbox is open for the entire day"
+                }
+              }
+            }
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone configuration for the inbox"
+          },
+          "callback_webhook_url": {
+            "type": "string",
+            "description": "Webhook URL for callbacks"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Whether to allow messages after a conversation is resolved"
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Whether to lock a contact to a single conversation"
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Type of sender name to display (e.g., friendly)"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name associated with the inbox"
+          },
+          "hmac_mandatory": {
+            "type": "boolean",
+            "description": "Whether HMAC verification is mandatory"
+          },
+          "selected_feature_flags": {
+            "type": "object",
+            "description": "Selected feature flags for the inbox"
+          },
+          "reply_time": {
+            "type": "string",
+            "description": "Expected reply time"
+          },
+          "messaging_service_sid": {
+            "type": "string",
+            "description": "Messaging service SID for SMS providers"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "Phone number associated with the inbox"
+          },
+          "medium": {
+            "type": "string",
+            "description": "Medium of communication (e.g., sms, email)"
+          },
+          "provider": {
+            "type": "string",
+            "description": "Provider of the channel"
+          }
+        }
+      },
+      "inbox_contact": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The avatar image of the inbox"
+          },
+          "channel_id": {
+            "type": "number",
+            "description": "The ID of the channel"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox"
+          },
+          "channel_type": {
+            "type": "string",
+            "description": "The type of the inbox"
+          },
+          "provider": {
+            "type": "string",
+            "description": "The provider of the inbox"
+          }
+        }
+      },
+      "agent_bot": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the agent bot"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the agent bot"
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot"
+          },
+          "bot_type": {
+            "type": "string",
+            "description": "The type of the bot"
+          },
+          "bot_config": {
+            "type": "object",
+            "description": "The configuration of the bot"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "Account ID if it's an account specific bot"
+          },
+          "access_token": {
+            "type": "string",
+            "description": "The access token for the bot"
+          },
+          "system_bot": {
+            "type": "boolean",
+            "description": "Whether the bot is a system bot"
+          }
+        }
+      },
+      "contact_inboxes": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Contact Inbox Source Id"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox_contact"
+          }
+        }
+      },
+      "contactable_inboxes": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Contact Inbox Source Id"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox"
+          }
+        }
+      },
+      "custom_filter": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the custom filter"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the custom filter"
+          },
+          "type": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ],
+            "description": "The description about the custom filter"
+          },
+          "query": {
+            "type": "object",
+            "description": "A query that needs to be saved as a custom filter"
+          },
+          "created_at": {
+            "type": "string",
+            "format": "date-time",
+            "description": "The time at which the custom filter was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "format": "date-time",
+            "description": "The time at which the custom filter was updated"
+          }
+        }
+      },
+      "webhook": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the webhook"
+          },
+          "url": {
+            "type": "string",
+            "description": "The url to which the events will be send"
+          },
+          "subscriptions": {
+            "type": "array",
+            "items": {
+              "type": "string",
+              "enum": [
+                "conversation_created",
+                "conversation_status_changed",
+                "conversation_updated",
+                "contact_created",
+                "contact_updated",
+                "message_created",
+                "message_updated",
+                "webwidget_triggered"
+              ]
+            },
+            "description": "The list of subscribed events"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The id of the account which the webhook object belongs to"
+          }
+        }
+      },
+      "account": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "Account ID"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the account"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "administrator",
+              "agent"
+            ],
+            "description": "The user role in the account"
+          }
+        }
+      },
+      "account_user": {
+        "type": "array",
+        "description": "Array of account users",
+        "items": {
+          "type": "object",
+          "properties": {
+            "account_id": {
+              "type": "integer",
+              "description": "The ID of the account"
+            },
+            "user_id": {
+              "type": "integer",
+              "description": "The ID of the user"
+            },
+            "role": {
+              "type": "string",
+              "description": "whether user is an administrator or agent"
+            }
+          }
+        }
+      },
+      "platform_account": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "Account ID"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the account"
+          }
+        }
+      },
+      "team": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the team"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the team"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the team"
+          },
+          "allow_auto_assign": {
+            "type": "boolean",
+            "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The ID of the account with the team is a part of"
+          },
+          "is_member": {
+            "type": "boolean",
+            "description": "This field shows whether the current user is a part of the team"
+          }
+        }
+      },
+      "integrations_app": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "The ID of the integration"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the integration"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the team"
+          },
+          "hook_type": {
+            "type": "string",
+            "description": "Whether the integration is an account or inbox integration"
+          },
+          "enabled": {
+            "type": "boolean",
+            "description": "Whether the integration is enabled for the account"
+          },
+          "allow_multiple_hooks": {
+            "type": "boolean",
+            "description": "Whether multiple hooks can be created for the integration"
+          },
+          "hooks": {
+            "type": "array",
+            "items": {
+              "type": "object"
+            },
+            "description": "If there are any hooks created for this integration"
+          }
+        }
+      },
+      "integrations_hook": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "The ID of the integration hook"
+          },
+          "app_id": {
+            "type": "string",
+            "description": "The ID of the integration app"
+          },
+          "inbox_id": {
+            "type": "string",
+            "description": "Inbox ID if its an Inbox integration"
+          },
+          "account_id": {
+            "type": "string",
+            "description": "Account ID of the integration"
+          },
+          "status": {
+            "type": "boolean",
+            "description": "Whether the integration hook is enabled for the account"
+          },
+          "hook_type": {
+            "type": "boolean",
+            "description": "Whether its an account or inbox integration hook"
+          },
+          "settings": {
+            "type": "object",
+            "description": "The associated settings for the integration"
+          }
+        }
+      },
+      "public_contact": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Id of the contact"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The session identifier of the contact"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the contact"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the contact"
+          },
+          "pubsub_token": {
+            "type": "string",
+            "description": "The token to be used to connect to chatwoot websocket"
+          }
+        }
+      },
+      "public_conversation": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Id of the conversation"
+          },
+          "inbox_id": {
+            "type": "string",
+            "description": "The inbox id of the conversation"
+          },
+          "messages": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message"
+            },
+            "description": "Messages in the conversation"
+          },
+          "contact": {
+            "type": "object",
+            "description": "The contact information associated to the conversation"
+          }
+        }
+      },
+      "public_message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "Id of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "Text content of the message"
+          },
+          "message_type": {
+            "type": "string",
+            "description": "Denotes the message type"
+          },
+          "content_type": {
+            "type": "string",
+            "description": "Content type of the message"
+          },
+          "content_attributes": {
+            "type": "string",
+            "description": "Additional content attributes of the message"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "Created at time stamp of the message"
+          },
+          "conversation_id": {
+            "type": "string",
+            "description": "Conversation Id of the message"
+          },
+          "attachments": {
+            "type": "array",
+            "items": {
+              "type": "object"
+            },
+            "description": "Attachments if any"
+          },
+          "sender": {
+            "type": "object",
+            "description": "Details of the sender"
+          }
+        }
+      },
+      "public_inbox": {
+        "type": "object",
+        "properties": {
+          "identifier": {
+            "type": "string",
+            "description": "Inbox identifier"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the inbox"
+          },
+          "timezone": {
+            "type": "string",
+            "description": "The timezone defined on the inbox"
+          },
+          "working_hours": {
+            "type": "array",
+            "description": "The working hours defined on the inbox",
+            "items": {
+              "type": "object",
+              "properties": {
+                "day_of_week": {
+                  "type": "integer",
+                  "description": "Day of the week as a number. Sunday -> 0, Saturday -> 6"
+                },
+                "open_all_day": {
+                  "type": "boolean",
+                  "description": "Whether or not the business is open the whole day"
+                },
+                "closed_all_day": {
+                  "type": "boolean",
+                  "description": "Whether or not the business is closed the whole day"
+                },
+                "open_hour": {
+                  "type": "integer",
+                  "description": "Opening hour. Can be null if closed all day"
+                },
+                "open_minutes": {
+                  "type": "integer",
+                  "description": "Opening minute. Can be null if closed all day"
+                },
+                "close_hour": {
+                  "type": "integer",
+                  "description": "Closing hour. Can be null if closed all day"
+                },
+                "close_minutes": {
+                  "type": "integer",
+                  "description": "Closing minute. Can be null if closed all day"
+                }
+              }
+            }
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the working hours are enabled on the inbox"
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the Customer Satisfaction survey is enabled on the inbox"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the Greeting Message is enabled on the inbox"
+          },
+          "identity_validation_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the User Identity Validation is enforced on the inbox"
+          }
+        }
+      },
+      "account_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Name of the account",
+            "example": "My Account"
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the account",
+            "example": "en"
+          },
+          "domain": {
+            "type": "string",
+            "description": "The domain of the account",
+            "example": "example.com"
+          },
+          "support_email": {
+            "type": "string",
+            "description": "The support email of the account",
+            "example": "support@example.com"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "active",
+              "suspended"
+            ],
+            "description": "The status of the account",
+            "example": "active"
+          },
+          "limits": {
+            "type": "object",
+            "description": "The limits of the account",
+            "example": {}
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the account",
+            "example": {}
+          }
+        }
+      },
+      "account_user_create_update_payload": {
+        "type": "object",
+        "required": [
+          "user_id",
+          "role"
+        ],
+        "properties": {
+          "user_id": {
+            "type": "integer",
+            "description": "The ID of the user",
+            "example": 1
+          },
+          "role": {
+            "type": "string",
+            "description": "whether user is an administrator or agent",
+            "example": "administrator"
+          }
+        }
+      },
+      "platform_agent_bot_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot",
+            "example": "My Agent Bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the agent bot",
+            "example": "This is a sample agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot",
+            "example": "https://example.com/webhook"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "The account ID to associate the agent bot with",
+            "example": 1
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the agent bot avatar",
+            "example": "https://example.com/avatar.png"
+          }
+        }
+      },
+      "agent_bot_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot",
+            "example": "My Agent Bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the agent bot",
+            "example": "This is a sample agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot",
+            "example": "https://example.com/webhook"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the agent bot avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "bot_type": {
+            "type": "integer",
+            "description": "The type of the bot (0 for webhook)",
+            "example": 0
+          },
+          "bot_config": {
+            "type": "object",
+            "description": "The configuration for the bot",
+            "example": {}
+          }
+        }
+      },
+      "user_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Name of the user",
+            "example": "Daniel"
+          },
+          "display_name": {
+            "type": "string",
+            "description": "Display name of the user",
+            "example": "Dan"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the user",
+            "example": "daniel@acme.inc"
+          },
+          "password": {
+            "type": "string",
+            "description": "Password must contain uppercase, lowercase letters, number and a special character",
+            "example": "Password2!"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes you want to associate with the user",
+            "example": {}
+          }
+        }
+      },
+      "canned_response_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "Message content for canned response",
+            "example": "Hello, {{contact.name}}! Welcome to our service."
+          },
+          "short_code": {
+            "type": "string",
+            "description": "Short Code for quick access of the canned response",
+            "example": "welcome"
+          }
+        }
+      },
+      "custom_attribute_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "attribute_display_name": {
+            "type": "string",
+            "description": "Attribute display name",
+            "example": "Custom Attribute"
+          },
+          "attribute_display_type": {
+            "type": "integer",
+            "description": "Attribute display type (text- 0, number- 1, currency- 2, percent- 3, link- 4, date- 5, list- 6, checkbox- 7)",
+            "example": 0
+          },
+          "attribute_description": {
+            "type": "string",
+            "description": "Attribute description",
+            "example": "This is a custom attribute"
+          },
+          "attribute_key": {
+            "type": "string",
+            "description": "Attribute unique key value",
+            "example": "custom_attribute"
+          },
+          "attribute_values": {
+            "type": "array",
+            "description": "Attribute values",
+            "items": {
+              "type": "string"
+            },
+            "example": [
+              "value1",
+              "value2"
+            ]
+          },
+          "attribute_model": {
+            "type": "integer",
+            "description": "Attribute type(conversation_attribute- 0, contact_attribute- 1)",
+            "example": 0
+          },
+          "regex_pattern": {
+            "type": "string",
+            "description": "Regex pattern (Only applicable for type- text). The regex pattern is used to validate the attribute value(s).",
+            "example": "^[a-zA-Z0-9]+$"
+          },
+          "regex_cue": {
+            "type": "string",
+            "description": "Regex cue message (Only applicable for type- text). The cue message is shown when the regex pattern is not matched.",
+            "example": "Please enter a valid value"
+          }
+        }
+      },
+      "agent_create_payload": {
+        "type": "object",
+        "required": [
+          "name",
+          "email",
+          "role"
+        ],
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Full Name of the agent",
+            "example": "John Doe"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the Agent",
+            "example": "john.doe@acme.inc"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "Whether its administrator or agent",
+            "example": "agent"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability setting of the agent.",
+            "example": "available"
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away.",
+            "example": true
+          }
+        }
+      },
+      "agent_update_payload": {
+        "type": "object",
+        "required": [
+          "role"
+        ],
+        "properties": {
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "Whether its administrator or agent",
+            "example": "agent"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability status of the agent.",
+            "example": "available"
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away.",
+            "example": true
+          }
+        }
+      },
+      "contact_create_payload": {
+        "type": "object",
+        "required": [
+          "inbox_id"
+        ],
+        "properties": {
+          "inbox_id": {
+            "type": "number",
+            "description": "ID of the inbox to which the contact belongs",
+            "example": 1
+          },
+          "name": {
+            "type": "string",
+            "description": "name of the contact",
+            "example": "Alice"
+          },
+          "email": {
+            "type": "string",
+            "description": "email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "whether the contact is blocked or not",
+            "example": false
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the contact avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "A unique identifier for the contact in external system",
+            "example": "1234567890"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "An object where you can store additional attributes for contact. example {\"type\":\"customer\", \"age\":30}",
+            "example": {
+              "type": "customer",
+              "age": 30
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}, this should have a valid custom attribute definition.",
+            "example": {}
+          }
+        }
+      },
+      "contact_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "name of the contact",
+            "example": "Alice"
+          },
+          "email": {
+            "type": "string",
+            "description": "email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "whether the contact is blocked or not",
+            "example": false
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the contact avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "A unique identifier for the contact in external system",
+            "example": "1234567890"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "An object where you can store additional attributes for contact. example {\"type\":\"customer\", \"age\":30}",
+            "example": {
+              "type": "customer",
+              "age": 30
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}, this should have a valid custom attribute definition.",
+            "example": {}
+          }
+        }
+      },
+      "conversation_create_payload": {
+        "type": "object",
+        "required": [
+          "source_id",
+          "inbox_id"
+        ],
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Conversation source id",
+            "example": "1234567890"
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "Id of inbox in which the conversation is created <br/> Allowed Inbox Types: Website, Phone, Api, Email",
+            "example": 1
+          },
+          "contact_id": {
+            "type": "integer",
+            "description": "Contact Id for which conversation is created",
+            "example": 1
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "Lets you specify attributes like browser information",
+            "example": {
+              "browser": "Chrome",
+              "browser_version": "89.0.4389.82",
+              "os": "Windows",
+              "os_version": "10"
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The object to save custom attributes for conversation, accepts custom attributes key and value",
+            "example": {
+              "attribute_key": "attribute_value",
+              "priority_conversation_number": 3
+            }
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "open",
+              "resolved",
+              "pending"
+            ],
+            "description": "Specify the conversation whether it's pending, open, closed",
+            "example": "open"
+          },
+          "assignee_id": {
+            "type": "integer",
+            "description": "Agent Id for assigning a conversation to an agent",
+            "example": 1
+          },
+          "team_id": {
+            "type": "integer",
+            "description": "Team Id for assigning a conversation to a team\\",
+            "example": 1
+          },
+          "snoozed_until": {
+            "type": "string",
+            "format": "date-time",
+            "description": "Snoozed until date time",
+            "example": "2030-07-21T17:32:28Z"
+          },
+          "message": {
+            "type": "object",
+            "description": "The initial message to be sent to the conversation",
+            "required": [
+              "content"
+            ],
+            "properties": {
+              "content": {
+                "type": "string",
+                "description": "The content of the message",
+                "example": "Hello, how can I help you?"
+              },
+              "template_params": {
+                "type": "object",
+                "description": "The template params for the message in case of whatsapp Channel",
+                "properties": {
+                  "name": {
+                    "type": "string",
+                    "description": "Name of the template",
+                    "example": "sample_issue_resolution"
+                  },
+                  "category": {
+                    "type": "string",
+                    "description": "Category of the template",
+                    "example": "UTILITY"
+                  },
+                  "language": {
+                    "type": "string",
+                    "description": "Language of the template",
+                    "example": "en_US"
+                  },
+                  "processed_params": {
+                    "type": "object",
+                    "description": "The processed param values for template variables in template",
+                    "example": {
+                      "1": "Chatwoot"
+                    }
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation_message_create_payload": {
+        "type": "object",
+        "required": [
+          "content"
+        ],
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "The content of the message",
+            "example": "Hello, how can I help you?"
+          },
+          "message_type": {
+            "type": "string",
+            "enum": [
+              "outgoing",
+              "incoming"
+            ],
+            "description": "The type of the message",
+            "example": "outgoing"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "Flag to identify if it is a private note",
+            "example": false
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_email",
+              "cards",
+              "input_select",
+              "form",
+              "article"
+            ],
+            "description": "Content type of the message",
+            "example": "text"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "Attributes based on the content type",
+            "example": {}
+          },
+          "campaign_id": {
+            "type": "integer",
+            "description": "The campaign id to which the message belongs",
+            "example": 1
+          },
+          "template_params": {
+            "type": "object",
+            "description": "The template params for the message in case of whatsapp Channel",
+            "properties": {
+              "name": {
+                "type": "string",
+                "description": "Name of the template",
+                "example": "sample_issue_resolution"
+              },
+              "category": {
+                "type": "string",
+                "description": "Category of the template",
+                "example": "UTILITY"
+              },
+              "language": {
+                "type": "string",
+                "description": "Language of the template",
+                "example": "en_US"
+              },
+              "processed_params": {
+                "type": "object",
+                "description": "The processed param values for template variables in template",
+                "example": {
+                  "1": "Chatwoot"
+                }
+              }
+            }
+          }
+        }
+      },
+      "inbox_create_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox",
+            "example": "Support"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Image file for avatar"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Enable greeting message",
+            "example": true
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "Greeting message to be displayed on the widget",
+            "example": "Hello, how can I help you?"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "Enable email collection",
+            "example": true
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Enable CSAT survey",
+            "example": true
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "Enable Auto Assignment",
+            "example": true
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Enable working hours",
+            "example": true
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Out of office message to be displayed on the widget",
+            "example": "We are currently out of office. Please leave a message and we will get back to you."
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone of the inbox",
+            "example": "America/New_York"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Allow messages after conversation is resolved",
+            "example": true
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Lock to single conversation",
+            "example": true
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "Id of the help center portal to attach to the inbox",
+            "example": 1
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Sender name type for the inbox",
+            "enum": [
+              "friendly",
+              "professional"
+            ],
+            "example": "friendly"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name for the inbox",
+            "example": "My Business"
+          },
+          "channel": {
+            "type": "object",
+            "properties": {
+              "type": {
+                "type": "string",
+                "description": "Type of the channel",
+                "enum": [
+                  "web_widget",
+                  "api",
+                  "email",
+                  "line",
+                  "telegram",
+                  "whatsapp",
+                  "sms"
+                ],
+                "example": "web_widget"
+              },
+              "website_url": {
+                "type": "string",
+                "description": "URL at which the widget will be loaded",
+                "example": "https://example.com"
+              },
+              "welcome_title": {
+                "type": "string",
+                "description": "Welcome title to be displayed on the widget",
+                "example": "Welcome to our support"
+              },
+              "welcome_tagline": {
+                "type": "string",
+                "description": "Welcome tagline to be displayed on the widget",
+                "example": "We are here to help you"
+              },
+              "widget_color": {
+                "type": "string",
+                "description": "A Hex-color string used to customize the widget",
+                "example": "#FF5733"
+              }
+            }
+          }
+        }
+      },
+      "inbox_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox",
+            "example": "Support"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Image file for avatar"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Enable greeting message",
+            "example": true
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "Greeting message to be displayed on the widget",
+            "example": "Hello, how can I help you?"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "Enable email collection",
+            "example": true
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Enable CSAT survey",
+            "example": true
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "Enable Auto Assignment",
+            "example": true
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Enable working hours",
+            "example": true
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Out of office message to be displayed on the widget",
+            "example": "We are currently out of office. Please leave a message and we will get back to you."
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone of the inbox",
+            "example": "America/New_York"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Allow messages after conversation is resolved",
+            "example": true
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Lock to single conversation",
+            "example": true
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "Id of the help center portal to attach to the inbox",
+            "example": 1
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Sender name type for the inbox",
+            "enum": [
+              "friendly",
+              "professional"
+            ],
+            "example": "friendly"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name for the inbox",
+            "example": "My Business"
+          },
+          "channel": {
+            "type": "object",
+            "properties": {
+              "website_url": {
+                "type": "string",
+                "description": "URL at which the widget will be loaded",
+                "example": "https://example.com"
+              },
+              "welcome_title": {
+                "type": "string",
+                "description": "Welcome title to be displayed on the widget",
+                "example": "Welcome to our support"
+              },
+              "welcome_tagline": {
+                "type": "string",
+                "description": "Welcome tagline to be displayed on the widget",
+                "example": "We are here to help you"
+              },
+              "widget_color": {
+                "type": "string",
+                "description": "A Hex-color string used to customize the widget",
+                "example": "#FF5733"
+              }
+            }
+          }
+        }
+      },
+      "team_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the team",
+            "example": "Support Team"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the team",
+            "example": "This is a team of support agents"
+          },
+          "allow_auto_assign": {
+            "type": "boolean",
+            "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team",
+            "example": true
+          }
+        }
+      },
+      "custom_filter_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the custom filter",
+            "example": "My Custom Filter"
+          },
+          "type": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ],
+            "description": "The description about the custom filter",
+            "example": "conversation"
+          },
+          "query": {
+            "type": "object",
+            "description": "A query that needs to be saved as a custom filter",
+            "example": {}
+          }
+        }
+      },
+      "webhook_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "url": {
+            "type": "string",
+            "description": "The url where the events should be sent",
+            "example": "https://example.com/webhook"
+          },
+          "subscriptions": {
+            "type": "array",
+            "items": {
+              "type": "string",
+              "enum": [
+                "conversation_created",
+                "conversation_status_changed",
+                "conversation_updated",
+                "message_created",
+                "message_updated",
+                "contact_created",
+                "contact_updated",
+                "webwidget_triggered"
+              ]
+            },
+            "description": "The events you want to subscribe to.",
+            "example": [
+              "conversation_created",
+              "conversation_status_changed"
+            ]
+          }
+        }
+      },
+      "integrations_hook_create_payload": {
+        "type": "object",
+        "properties": {
+          "app_id": {
+            "type": "integer",
+            "description": "The ID of app for which integration hook is being created",
+            "example": 1
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "The inbox ID, if the hook is an inbox hook",
+            "example": 1
+          },
+          "status": {
+            "type": "integer",
+            "description": "The status of the integration (0 for inactive, 1 for active)",
+            "example": 1
+          },
+          "settings": {
+            "type": "object",
+            "description": "The settings required by the integration",
+            "example": {}
+          }
+        }
+      },
+      "integrations_hook_update_payload": {
+        "type": "object",
+        "properties": {
+          "status": {
+            "type": "integer",
+            "description": "The status of the integration (0 for inactive, 1 for active)",
+            "example": 1
+          },
+          "settings": {
+            "type": "object",
+            "description": "The settings required by the integration",
+            "example": {}
+          }
+        }
+      },
+      "automation_rule_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Rule name",
+            "example": "Add label on message create event"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the automation and actions",
+            "example": "Add label support and sales on message create event if incoming message content contains text help"
+          },
+          "event_name": {
+            "type": "string",
+            "enum": [
+              "conversation_created",
+              "conversation_updated",
+              "message_created"
+            ],
+            "example": "message_created",
+            "description": "The event when you want to execute the automation actions"
+          },
+          "active": {
+            "type": "boolean",
+            "description": "Enable/disable automation rule"
+          },
+          "actions": {
+            "type": "array",
+            "description": "Array of actions which you want to perform when condition matches, e.g add label support if message contains content help.",
+            "items": {
+              "type": "object",
+              "example": {
+                "action_name": "add_label",
+                "action_params": [
+                  "support"
+                ]
+              }
+            }
+          },
+          "conditions": {
+            "type": "array",
+            "description": "Array of conditions on which conversation filter would work, e.g message content contains text help.",
+            "items": {
+              "type": "object",
+              "example": {
+                "attribute_key": "content",
+                "filter_operator": "contains",
+                "query_operator": "OR",
+                "values": [
+                  "help"
+                ]
+              }
+            }
+          }
+        }
+      },
+      "portal_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "color": {
+            "type": "string",
+            "description": "Header color for help-center in hex format",
+            "example": "#FFFFFF"
+          },
+          "custom_domain": {
+            "type": "string",
+            "description": "Custom domain to display help center.",
+            "example": "chatwoot.help"
+          },
+          "header_text": {
+            "type": "string",
+            "description": "Help center header",
+            "example": "Handbook"
+          },
+          "homepage_link": {
+            "type": "string",
+            "description": "link to main dashboard",
+            "example": "https://www.chatwoot.com/"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name for the portal",
+            "example": "Handbook"
+          },
+          "page_title": {
+            "type": "string",
+            "description": "Page title for the portal",
+            "example": "Handbook"
+          },
+          "slug": {
+            "type": "string",
+            "description": "Slug for the portal to display in link",
+            "example": "handbook"
+          },
+          "archived": {
+            "type": "boolean",
+            "description": "Status to check if portal is live",
+            "example": false
+          },
+          "config": {
+            "type": "object",
+            "description": "Configuration about supporting locales",
+            "example": {
+              "allowed_locales": [
+                "en",
+                "es"
+              ],
+              "default_locale": "en"
+            }
+          }
+        }
+      },
+      "category_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the category",
+            "example": "Category Name"
+          },
+          "description": {
+            "type": "string",
+            "description": "A description for the category",
+            "example": "Category description"
+          },
+          "position": {
+            "type": "integer",
+            "description": "Category position in the portal list to sort",
+            "example": 1
+          },
+          "slug": {
+            "type": "string",
+            "description": "The category slug used in the URL",
+            "example": "category-name"
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the category",
+            "example": "en"
+          },
+          "icon": {
+            "type": "string",
+            "description": "The icon of the category as a string (emoji)",
+            "example": "📚"
+          },
+          "parent_category_id": {
+            "type": "integer",
+            "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category.",
+            "example": 1
+          },
+          "associated_category_id": {
+            "type": "integer",
+            "description": "To associate similar categories to each other, e.g same category of product documentation in different languages",
+            "example": 2
+          }
+        }
+      },
+      "article_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "title": {
+            "type": "string",
+            "description": "The title of the article",
+            "example": "Article Title"
+          },
+          "slug": {
+            "type": "string",
+            "description": "The slug of the article",
+            "example": "article-title"
+          },
+          "position": {
+            "type": "integer",
+            "description": "article position in category",
+            "example": 1
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content.",
+            "example": "This is the content of the article"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the article",
+            "example": "This is the description of the article"
+          },
+          "category_id": {
+            "type": "integer",
+            "description": "The category id of the article",
+            "example": 1
+          },
+          "author_id": {
+            "type": "integer",
+            "description": "The author agent id of the article",
+            "example": 1
+          },
+          "associated_article_id": {
+            "type": "integer",
+            "description": "To associate similar articles to each other, e.g to provide the link for the reference.",
+            "example": 2
+          },
+          "status": {
+            "type": "integer",
+            "description": "The status of the article. 0 for draft, 1 for published, 2 for archived",
+            "example": 1
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the article",
+            "example": "en"
+          },
+          "meta": {
+            "type": "object",
+            "description": "Use for search",
+            "example": {
+              "tags": [
+                "article_name"
+              ],
+              "title": "article title",
+              "description": "article description"
+            }
+          }
+        }
+      },
+      "public_contact_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "identifier": {
+            "type": "string",
+            "description": "External identifier of the contact",
+            "example": "1234567890"
+          },
+          "identifier_hash": {
+            "type": "string",
+            "description": "Identifier hash prepared for HMAC authentication",
+            "example": "e93275d4eba0e5679ad55f5360af00444e2a888df9b0afa3e8b691c3173725f9"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the contact",
+            "example": "Alice"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "Phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes of the customer",
+            "example": {}
+          }
+        }
+      },
+      "public_message_create_payload": {
+        "type": "object",
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "Content for the message",
+            "example": "Hello, how can I help you?"
+          },
+          "echo_id": {
+            "type": "string",
+            "description": "Temporary identifier which will be passed back via websockets",
+            "example": "1234567890"
+          }
+        }
+      },
+      "public_message_update_payload": {
+        "type": "object",
+        "properties": {
+          "submitted_values": {
+            "type": "object",
+            "description": "Replies to the Bot Message Types",
+            "properties": {
+              "name": {
+                "type": "string",
+                "description": "The name of the submiitted value",
+                "example": "My Name"
+              },
+              "title": {
+                "type": "string",
+                "description": "The title of the submitted value",
+                "example": "My Title"
+              },
+              "value": {
+                "type": "string",
+                "description": "The value of the submitted value",
+                "example": "value"
+              },
+              "csat_survey_response": {
+                "type": "object",
+                "description": "The CSAT survey response",
+                "properties": {
+                  "feedback_message": {
+                    "type": "string",
+                    "description": "The feedback message of the CSAT survey response",
+                    "example": "Great service!"
+                  },
+                  "rating": {
+                    "type": "integer",
+                    "description": "The rating of the CSAT survey response",
+                    "example": 5
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "public_conversation_create_payload": {
+        "type": "object",
+        "properties": {
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes of the conversation",
+            "example": {}
+          }
+        }
+      },
+      "extended_contact": {
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/contact"
+          },
+          {
+            "type": "object",
+            "properties": {
+              "id": {
+                "type": "number",
+                "description": "Id of the user"
+              },
+              "availability_status": {
+                "type": "string",
+                "enum": [
+                  "online",
+                  "offline"
+                ],
+                "description": "Availability status of the user"
+              }
+            }
+          }
+        ]
+      },
+      "contact_base": {
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/generic_id"
+          },
+          {
+            "$ref": "#/components/schemas/contact"
+          }
+        ]
+      },
+      "contact_list": {
+        "type": "array",
+        "description": "array of contacts",
+        "items": {
+          "allOf": [
+            {
+              "$ref": "#/components/schemas/contact"
+            }
+          ]
+        }
+      },
+      "contact_conversations": {
+        "type": "array",
+        "description": "array of conversations",
+        "items": {
+          "allOf": [
+            {
+              "$ref": "#/components/schemas/conversation"
+            },
+            {
+              "type": "object",
+              "properties": {
+                "meta": {
+                  "type": "object",
+                  "properties": {
+                    "sender": {
+                      "type": "object",
+                      "properties": {
+                        "additional_attributes": {
+                          "type": "object",
+                          "description": "The additional attributes of the sender"
+                        },
+                        "availability_status": {
+                          "type": "string",
+                          "description": "The availability status of the sender"
+                        },
+                        "email": {
+                          "type": "string",
+                          "description": "The email of the sender"
+                        },
+                        "id": {
+                          "type": "number",
+                          "description": "ID fo the sender"
+                        },
+                        "name": {
+                          "type": "string",
+                          "description": "The name of the sender"
+                        },
+                        "phone_number": {
+                          "type": "string",
+                          "description": "The phone number of the sender"
+                        },
+                        "blocked": {
+                          "type": "boolean",
+                          "description": "Whether the sender is blocked"
+                        },
+                        "identifier": {
+                          "type": "string",
+                          "description": "The identifier of the sender"
+                        },
+                        "thumbnail": {
+                          "type": "string",
+                          "description": "Avatar URL of the contact"
+                        },
+                        "custom_attributes": {
+                          "type": "object",
+                          "description": "The custom attributes of the sender"
+                        },
+                        "last_activity_at": {
+                          "type": "number",
+                          "description": "The last activity at of the sender"
+                        },
+                        "created_at": {
+                          "type": "number",
+                          "description": "The created at of the sender"
+                        }
+                      }
+                    },
+                    "channel": {
+                      "type": "string",
+                      "description": "Channel Type"
+                    },
+                    "assignee": {
+                      "$ref": "#/components/schemas/user"
+                    },
+                    "hmac_verified": {
+                      "type": "boolean",
+                      "description": "Whether the hmac is verified"
+                    }
+                  }
+                }
+              }
+            },
+            {
+              "type": "object",
+              "properties": {
+                "display_id": {
+                  "type": "number"
+                }
+              }
+            }
+          ]
+        }
+      },
+      "contact_labels": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "description": "Array of labels",
+            "items": {
+              "type": "string"
+            }
+          }
+        }
+      },
+      "conversation_list": {
+        "type": "object",
+        "properties": {
+          "data": {
+            "type": "object",
+            "properties": {
+              "meta": {
+                "type": "object",
+                "properties": {
+                  "mine_count": {
+                    "type": "number"
+                  },
+                  "unassigned_count": {
+                    "type": "number"
+                  },
+                  "assigned_count": {
+                    "type": "number"
+                  },
+                  "all_count": {
+                    "type": "number"
+                  }
+                }
+              },
+              "payload": {
+                "type": "array",
+                "description": "array of conversations",
+                "items": {
+                  "allOf": [
+                    {
+                      "$ref": "#/components/schemas/generic_id"
+                    },
+                    {
+                      "$ref": "#/components/schemas/conversation"
+                    },
+                    {
+                      "type": "object",
+                      "properties": {
+                        "meta": {
+                          "type": "object",
+                          "properties": {
+                            "sender": {
+                              "type": "object",
+                              "properties": {
+                                "additional_attributes": {
+                                  "type": "object",
+                                  "description": "The additional attributes of the sender"
+                                },
+                                "availability_status": {
+                                  "type": "string",
+                                  "description": "The availability status of the sender"
+                                },
+                                "email": {
+                                  "type": "string",
+                                  "description": "The email of the sender"
+                                },
+                                "id": {
+                                  "type": "number",
+                                  "description": "ID fo the sender"
+                                },
+                                "name": {
+                                  "type": "string",
+                                  "description": "The name of the sender"
+                                },
+                                "phone_number": {
+                                  "type": "string",
+                                  "description": "The phone number of the sender"
+                                },
+                                "blocked": {
+                                  "type": "boolean",
+                                  "description": "Whether the sender is blocked"
+                                },
+                                "identifier": {
+                                  "type": "string",
+                                  "description": "The identifier of the sender"
+                                },
+                                "thumbnail": {
+                                  "type": "string",
+                                  "description": "Avatar URL of the contact"
+                                },
+                                "custom_attributes": {
+                                  "type": "object",
+                                  "description": "The custom attributes of the sender"
+                                },
+                                "last_activity_at": {
+                                  "type": "number",
+                                  "description": "The last activity at of the sender"
+                                },
+                                "created_at": {
+                                  "type": "number",
+                                  "description": "The created at of the sender"
+                                }
+                              }
+                            },
+                            "channel": {
+                              "type": "string",
+                              "description": "Channel Type"
+                            },
+                            "assignee": {
+                              "$ref": "#/components/schemas/user"
+                            },
+                            "hmac_verified": {
+                              "type": "boolean",
+                              "description": "Whether the hmac is verified"
+                            }
+                          }
+                        }
+                      }
+                    }
+                  ]
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation_show": {
+        "type": "object",
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/conversation"
+          },
+          {
+            "type": "object",
+            "properties": {
+              "meta": {
+                "type": "object",
+                "properties": {
+                  "sender": {
+                    "type": "object",
+                    "properties": {
+                      "additional_attributes": {
+                        "type": "object",
+                        "description": "The additional attributes of the sender"
+                      },
+                      "availability_status": {
+                        "type": "string",
+                        "description": "The availability status of the sender"
+                      },
+                      "email": {
+                        "type": "string",
+                        "description": "The email of the sender"
+                      },
+                      "id": {
+                        "type": "number",
+                        "description": "ID fo the sender"
+                      },
+                      "name": {
+                        "type": "string",
+                        "description": "The name of the sender"
+                      },
+                      "phone_number": {
+                        "type": "string",
+                        "description": "The phone number of the sender"
+                      },
+                      "blocked": {
+                        "type": "boolean",
+                        "description": "Whether the sender is blocked"
+                      },
+                      "identifier": {
+                        "type": "string",
+                        "description": "The identifier of the sender"
+                      },
+                      "thumbnail": {
+                        "type": "string",
+                        "description": "Avatar URL of the contact"
+                      },
+                      "custom_attributes": {
+                        "type": "object",
+                        "description": "The custom attributes of the sender"
+                      },
+                      "last_activity_at": {
+                        "type": "number",
+                        "description": "The last activity at of the sender"
+                      },
+                      "created_at": {
+                        "type": "number",
+                        "description": "The created at of the sender"
+                      }
+                    }
+                  },
+                  "channel": {
+                    "type": "string",
+                    "description": "Channel Type"
+                  },
+                  "assignee": {
+                    "$ref": "#/components/schemas/user"
+                  },
+                  "hmac_verified": {
+                    "type": "boolean",
+                    "description": "Whether the hmac is verified"
+                  }
+                }
+              }
+            }
+          }
+        ]
+      },
+      "conversation_status_toggle": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "type": "object"
+          },
+          "payload": {
+            "type": "object",
+            "properties": {
+              "success": {
+                "type": "boolean"
+              },
+              "current_status": {
+                "type": "string",
+                "enum": [
+                  "open",
+                  "resolved"
+                ]
+              },
+              "conversation_id": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "conversation_labels": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "description": "Array of labels",
+            "items": {
+              "type": "string"
+            }
+          }
+        }
+      },
+      "account_summary": {
+        "type": "object",
+        "properties": {
+          "avg_first_response_time": {
+            "type": "string"
+          },
+          "avg_resolution_time": {
+            "type": "string"
+          },
+          "conversations_count": {
+            "type": "number"
+          },
+          "incoming_messages_count": {
+            "type": "number"
+          },
+          "outgoing_messages_count": {
+            "type": "number"
+          },
+          "resolutions_count": {
+            "type": "number"
+          },
+          "previous": {
+            "type": "object",
+            "properties": {
+              "avg_first_response_time": {
+                "type": "string"
+              },
+              "avg_resolution_time": {
+                "type": "string"
+              },
+              "conversations_count": {
+                "type": "number"
+              },
+              "incoming_messages_count": {
+                "type": "number"
+              },
+              "outgoing_messages_count": {
+                "type": "number"
+              },
+              "resolutions_count": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "agent_conversation_metrics": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          },
+          "name": {
+            "type": "string"
+          },
+          "email": {
+            "type": "string"
+          },
+          "thumbnail": {
+            "type": "string"
+          },
+          "availability": {
+            "type": "string"
+          },
+          "metric": {
+            "type": "object",
+            "properties": {
+              "open": {
+                "type": "number"
+              },
+              "unattended": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "contact_detail": {
+        "type": "object",
+        "properties": {
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the contact",
+            "properties": {
+              "city": {
+                "type": "string",
+                "description": "City of the contact"
+              },
+              "country": {
+                "type": "string",
+                "description": "Country of the contact"
+              },
+              "country_code": {
+                "type": "string",
+                "description": "Country code of the contact"
+              },
+              "created_at_ip": {
+                "type": "string",
+                "description": "IP address when the contact was created"
+              }
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the contact"
+          },
+          "email": {
+            "type": "string",
+            "description": "The email address of the contact"
+          },
+          "id": {
+            "type": "integer",
+            "description": "The ID of the contact"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "The identifier of the contact",
+            "nullable": true
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the contact"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "The phone number of the contact",
+            "nullable": true
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the contact"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "Whether the contact is blocked"
+          },
+          "type": {
+            "type": "string",
+            "description": "The type of entity",
+            "enum": [
+              "contact"
+            ]
+          }
+        }
+      },
+      "message_detailed": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content of the message"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "The ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "number",
+            "description": "The ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "enum": [
+              0,
+              1,
+              2,
+              3
+            ],
+            "description": "The type of the message (0: incoming, 1: outgoing, 2: activity, 3: template)"
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_select",
+              "cards",
+              "form",
+              "input_csat"
+            ],
+            "description": "The type of the message content"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "sent",
+              "delivered",
+              "read",
+              "failed"
+            ],
+            "description": "The status of the message"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "The content attributes for each content_type",
+            "properties": {
+              "in_reply_to": {
+                "type": "string",
+                "description": "ID of the message this is replying to",
+                "nullable": true
+              }
+            }
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "The timestamp when message was created"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "The flag which shows whether the message is private or not"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The source ID of the message",
+            "nullable": true
+          },
+          "sender": {
+            "$ref": "#/components/schemas/contact_detail"
+          }
+        }
+      },
+      "conversation_meta": {
+        "type": "object",
+        "properties": {
+          "labels": {
+            "type": "array",
+            "items": {
+              "type": "string"
+            },
+            "description": "Labels associated with the conversation"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "properties": {
+              "browser": {
+                "type": "object",
+                "properties": {
+                  "device_name": {
+                    "type": "string",
+                    "description": "Name of the device"
+                  },
+                  "browser_name": {
+                    "type": "string",
+                    "description": "Name of the browser"
+                  },
+                  "platform_name": {
+                    "type": "string",
+                    "description": "Name of the platform"
+                  },
+                  "browser_version": {
+                    "type": "string",
+                    "description": "Version of the browser"
+                  },
+                  "platform_version": {
+                    "type": "string",
+                    "description": "Version of the platform"
+                  }
+                }
+              },
+              "referer": {
+                "type": "string",
+                "description": "Referrer URL"
+              },
+              "initiated_at": {
+                "type": "object",
+                "properties": {
+                  "timestamp": {
+                    "type": "string",
+                    "description": "Timestamp when the conversation was initiated"
+                  }
+                }
+              },
+              "browser_language": {
+                "type": "string",
+                "description": "Browser language setting"
+              },
+              "conversation_language": {
+                "type": "string",
+                "description": "Conversation language"
+              }
+            },
+            "description": "Additional attributes of the conversation"
+          },
+          "contact": {
+            "$ref": "#/components/schemas/contact_detail"
+          },
+          "agent_last_seen_at": {
+            "type": "string",
+            "description": "Timestamp when the agent last saw the conversation",
+            "nullable": true
+          },
+          "assignee_last_seen_at": {
+            "type": "string",
+            "description": "Timestamp when the assignee last saw the conversation",
+            "nullable": true
+          }
+        }
+      },
+      "conversation_messages": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "$ref": "#/components/schemas/conversation_meta"
+          },
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message_detailed"
+            },
+            "description": "List of messages in the conversation"
+          }
+        }
+      },
+      "contact_meta": {
+        "type": "object",
+        "properties": {
+          "count": {
+            "type": "integer",
+            "description": "Total number of contacts"
+          },
+          "current_page": {
+            "type": "string",
+            "description": "Current page number"
+          }
+        }
+      },
+      "contact_inbox": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Source identifier for the contact inbox"
+          },
+          "inbox": {
+            "type": "object",
+            "properties": {
+              "id": {
+                "type": "integer",
+                "description": "ID of the inbox"
+              },
+              "avatar_url": {
+                "type": "string",
+                "description": "URL for the inbox avatar"
+              },
+              "channel_id": {
+                "type": "integer",
+                "description": "ID of the channel"
+              },
+              "name": {
+                "type": "string",
+                "description": "Name of the inbox"
+              },
+              "channel_type": {
+                "type": "string",
+                "description": "Type of channel"
+              },
+              "provider": {
+                "type": "string",
+                "description": "Provider of the inbox",
+                "nullable": true
+              }
+            }
+          }
+        }
+      },
+      "contact_list_item": {
+        "type": "object",
+        "properties": {
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the contact",
+            "properties": {
+              "city": {
+                "type": "string",
+                "description": "City of the contact"
+              },
+              "country": {
+                "type": "string",
+                "description": "Country of the contact"
+              },
+              "country_code": {
+                "type": "string",
+                "description": "Country code of the contact"
+              },
+              "created_at_ip": {
+                "type": "string",
+                "description": "IP address when the contact was created"
+              }
+            }
+          },
+          "availability_status": {
+            "type": "string",
+            "description": "Availability status of the contact",
+            "enum": [
+              "online",
+              "offline"
+            ]
+          },
+          "email": {
+            "type": "string",
+            "description": "The email address of the contact",
+            "nullable": true
+          },
+          "id": {
+            "type": "integer",
+            "description": "The ID of the contact"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the contact"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "The phone number of the contact",
+            "nullable": true
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "Whether the contact is blocked"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "The identifier of the contact",
+            "nullable": true
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the contact"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the contact"
+          },
+          "last_activity_at": {
+            "type": "integer",
+            "description": "Timestamp of last activity",
+            "nullable": true
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "Timestamp when contact was created"
+          },
+          "contact_inboxes": {
+            "type": "array",
+            "description": "List of inboxes associated with this contact",
+            "items": {
+              "$ref": "#/components/schemas/contact_inbox"
+            }
+          }
+        }
+      },
+      "contacts_list_response": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "$ref": "#/components/schemas/contact_meta"
+          },
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/contact_list_item"
+            },
+            "description": "List of contacts"
+          }
+        }
+      },
+      "contact_show_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "$ref": "#/components/schemas/contact_list_item"
+          }
+        }
+      },
+      "contact_conversation_message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "Content of the message"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account"
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "integer",
+            "description": "ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "description": "Type of the message"
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "Timestamp when message was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "Formatted datetime when message was updated"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "Whether the message is private"
+          },
+          "status": {
+            "type": "string",
+            "description": "Status of the message"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "Source ID of the message",
+            "nullable": true
+          },
+          "content_type": {
+            "type": "string",
+            "description": "Type of the content"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "Attributes of the content"
+          },
+          "sender_type": {
+            "type": "string",
+            "description": "Type of the sender",
+            "nullable": true
+          },
+          "sender_id": {
+            "type": "integer",
+            "description": "ID of the sender",
+            "nullable": true
+          },
+          "external_source_ids": {
+            "type": "object",
+            "description": "External source IDs"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "Additional attributes of the message"
+          },
+          "processed_message_content": {
+            "type": "string",
+            "description": "Processed message content",
+            "nullable": true
+          },
+          "sentiment": {
+            "type": "object",
+            "description": "Sentiment analysis of the message"
+          },
+          "conversation": {
+            "type": "object",
+            "description": "Conversation details",
+            "properties": {
+              "assignee_id": {
+                "type": "integer",
+                "description": "ID of the assignee",
+                "nullable": true
+              },
+              "unread_count": {
+                "type": "integer",
+                "description": "Count of unread messages"
+              },
+              "last_activity_at": {
+                "type": "integer",
+                "description": "Timestamp of last activity"
+              },
+              "contact_inbox": {
+                "type": "object",
+                "description": "Contact inbox details",
+                "properties": {
+                  "source_id": {
+                    "type": "string",
+                    "description": "Source ID of the contact inbox"
+                  }
+                }
+              }
+            }
+          },
+          "sender": {
+            "type": "object",
+            "description": "Details of the sender",
+            "properties": {
+              "id": {
+                "type": "integer",
+                "description": "ID of the sender"
+              },
+              "name": {
+                "type": "string",
+                "description": "Name of the sender"
+              },
+              "available_name": {
+                "type": "string",
+                "description": "Available name of the sender"
+              },
+              "avatar_url": {
+                "type": "string",
+                "description": "URL of the sender's avatar"
+              },
+              "type": {
+                "type": "string",
+                "description": "Type of the sender"
+              },
+              "availability_status": {
+                "type": "string",
+                "description": "Availability status of the sender"
+              },
+              "thumbnail": {
+                "type": "string",
+                "description": "Thumbnail URL of the sender"
+              }
+            }
+          }
+        }
+      },
+      "contact_conversations_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "allOf": [
+                {
+                  "$ref": "#/components/schemas/conversation"
+                },
+                {
+                  "type": "object",
+                  "properties": {
+                    "meta": {
+                      "type": "object",
+                      "properties": {
+                        "sender": {
+                          "type": "object",
+                          "properties": {
+                            "additional_attributes": {
+                              "type": "object",
+                              "description": "The additional attributes of the sender"
+                            },
+                            "availability_status": {
+                              "type": "string",
+                              "description": "The availability status of the sender"
+                            },
+                            "email": {
+                              "type": "string",
+                              "description": "The email of the sender"
+                            },
+                            "id": {
+                              "type": "number",
+                              "description": "ID fo the sender"
+                            },
+                            "name": {
+                              "type": "string",
+                              "description": "The name of the sender"
+                            },
+                            "phone_number": {
+                              "type": "string",
+                              "description": "The phone number of the sender"
+                            },
+                            "blocked": {
+                              "type": "boolean",
+                              "description": "Whether the sender is blocked"
+                            },
+                            "identifier": {
+                              "type": "string",
+                              "description": "The identifier of the sender"
+                            },
+                            "thumbnail": {
+                              "type": "string",
+                              "description": "Avatar URL of the contact"
+                            },
+                            "custom_attributes": {
+                              "type": "object",
+                              "description": "The custom attributes of the sender"
+                            },
+                            "last_activity_at": {
+                              "type": "number",
+                              "description": "The last activity at of the sender"
+                            },
+                            "created_at": {
+                              "type": "number",
+                              "description": "The created at of the sender"
+                            }
+                          }
+                        },
+                        "channel": {
+                          "type": "string",
+                          "description": "Channel Type"
+                        },
+                        "assignee": {
+                          "$ref": "#/components/schemas/user"
+                        },
+                        "hmac_verified": {
+                          "type": "boolean",
+                          "description": "Whether the hmac is verified"
+                        }
+                      }
+                    }
+                  }
+                }
+              ]
+            },
+            "description": "List of conversations for the contact"
+          }
+        }
+      },
+      "contactable_inboxes_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/contact_inbox"
+            },
+            "description": "List of contactable inboxes for the contact"
+          }
+        }
+      }
+    },
+    "parameters": {
+      "account_id": {
+        "in": "path",
+        "name": "account_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the account"
+      },
+      "agent_bot_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the agentbot to be updated"
+      },
+      "team_id": {
+        "in": "path",
+        "name": "team_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the team to be updated"
+      },
+      "inbox_id": {
+        "in": "path",
+        "name": "inbox_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the Inbox"
+      },
+      "hook_id": {
+        "in": "path",
+        "name": "hook_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the integration hook"
+      },
+      "source_id": {
+        "in": "path",
+        "name": "source_id",
+        "required": true,
+        "schema": {
+          "type": "string"
+        },
+        "description": "Id of the session for which the conversation is created.\n\n\n\n Source Ids can be obtained through contactable inboxes API or via generated.<br/><br/>Website: Chatwoot generated string which can be obtained from webhook events. <br/> Phone Channels(Twilio): Phone number in e164 format <br/> Email Channels: Contact Email address <br/> API Channel: Any Random String"
+      },
+      "contact_sort_param": {
+        "in": "query",
+        "name": "sort",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "name",
+            "email",
+            "phone_number",
+            "last_activity_at",
+            "-name",
+            "-email",
+            "-phone_number",
+            "-last_activity_at"
+          ]
+        },
+        "required": false,
+        "description": "The attribute by which list should be sorted"
+      },
+      "conversation_id": {
+        "in": "path",
+        "name": "conversation_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the conversation"
+      },
+      "conversation_uuid": {
+        "in": "path",
+        "name": "conversation_uuid",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The uuid of the conversation"
+      },
+      "custom_filter_id": {
+        "in": "path",
+        "name": "custom_filter_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the custom filter"
+      },
+      "webhook_id": {
+        "in": "path",
+        "name": "webhook_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the webhook"
+      },
+      "message_id": {
+        "in": "path",
+        "name": "message_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the message"
+      },
+      "page": {
+        "in": "query",
+        "name": "page",
+        "schema": {
+          "type": "integer",
+          "default": 1
+        },
+        "required": false,
+        "description": "The page parameter"
+      },
+      "platform_user_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the user on the platform"
+      },
+      "report_type": {
+        "in": "query",
+        "name": "type",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "account",
+            "agent",
+            "inbox",
+            "label",
+            "team"
+          ]
+        },
+        "required": true,
+        "description": "Type of report"
+      },
+      "report_metric": {
+        "in": "query",
+        "name": "metric",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "conversations_count",
+            "incoming_messages_count",
+            "outgoing_messages_count",
+            "avg_first_response_time",
+            "avg_resolution_time",
+            "resolutions_count"
+          ]
+        },
+        "required": true,
+        "description": "The type of metric"
+      },
+      "public_inbox_identifier": {
+        "in": "path",
+        "name": "inbox_identifier",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The identifier obtained from API inbox channel"
+      },
+      "public_contact_identifier": {
+        "in": "path",
+        "name": "contact_identifier",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The source id of contact obtained on contact create"
+      },
+      "portal_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The slug identifier of the portal"
+      }
+    },
+    "securitySchemes": {
+      "userApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user."
+      },
+      "agentBotApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis."
+      },
+      "platformAppApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles."
+      }
+    }
+  },
+  "tags": [
+    {
+      "name": "Account AgentBots",
+      "description": "Account-specific Agent Bots"
+    },
+    {
+      "name": "Agents",
+      "description": "Agent management APIs"
+    },
+    {
+      "name": "Canned Responses",
+      "description": "Pre-defined responses for common queries"
+    },
+    {
+      "name": "Contacts",
+      "description": "Contact management APIs"
+    },
+    {
+      "name": "Contact Labels",
+      "description": "Manage contact labels"
+    },
+    {
+      "name": "Conversation Assignments",
+      "description": "Manage conversation assignments"
+    },
+    {
+      "name": "Conversation Labels",
+      "description": "Manage conversation labels"
+    },
+    {
+      "name": "Conversations",
+      "description": "Conversation management APIs"
+    },
+    {
+      "name": "Custom Attributes",
+      "description": "Custom fields for contacts and conversations"
+    },
+    {
+      "name": "Custom Filters",
+      "description": "Saved filters for conversations"
+    },
+    {
+      "name": "Inboxes",
+      "description": "Communication channels setup"
+    },
+    {
+      "name": "Integrations",
+      "description": "Third-party integrations"
+    },
+    {
+      "name": "Messages",
+      "description": "Message management APIs"
+    },
+    {
+      "name": "Profile",
+      "description": "User profile APIs"
+    },
+    {
+      "name": "Reports",
+      "description": "Analytics and reporting APIs"
+    },
+    {
+      "name": "Teams",
+      "description": "Team management APIs"
+    },
+    {
+      "name": "Webhooks",
+      "description": "Event notification webhooks"
+    },
+    {
+      "name": "Automation Rule",
+      "description": "Workflow automation rules"
+    },
+    {
+      "name": "Help Center",
+      "description": "Knowledge base management"
+    }
+  ],
+  "x-tagGroups": [
+    {
+      "name": "Platform",
+      "tags": [
+        "Accounts",
+        "Account Users",
+        "AgentBots",
+        "Users"
+      ]
+    },
+    {
+      "name": "Application",
+      "tags": [
+        "Account AgentBots",
+        "Agents",
+        "Canned Responses",
+        "Contacts",
+        "Contact Labels",
+        "Conversation Assignments",
+        "Conversation Labels",
+        "Conversations",
+        "Custom Attributes",
+        "Custom Filters",
+        "Inboxes",
+        "Integrations",
+        "Messages",
+        "Profile",
+        "Reports",
+        "Teams",
+        "Webhooks",
+        "Automation Rule",
+        "Help Center"
+      ]
+    },
+    {
+      "name": "Client",
+      "tags": [
+        "Contacts API",
+        "Conversations API",
+        "Messages API"
+      ]
+    },
+    {
+      "name": "Others",
+      "tags": [
+        "CSAT Survey Page"
+      ]
+    }
+  ]
+}
\ No newline at end of file
diff --git a/swagger/tag_groups/client.yml b/swagger/tag_groups/client.yml
new file mode 100644
index 000000000..fdd177b97
--- /dev/null
+++ b/swagger/tag_groups/client.yml
@@ -0,0 +1,33 @@
+openapi: '3.0.4'
+info:
+  title: Chatwoot - Client API
+  description: Client API endpoints for Chatwoot
+  version: 1.1.0
+  termsOfService: https://www.chatwoot.com/terms-of-service/
+  contact:
+    email: hello@chatwoot.com
+  license:
+    name: MIT License
+    url: https://opensource.org/licenses/MIT
+servers:
+  - url: https://app.chatwoot.com/
+tags:
+  - name: Contacts API
+    description: APIs for managing contacts from client applications
+  - name: Conversations API
+    description: APIs for managing conversations from client applications
+  - name: Messages API
+    description: APIs for managing messages from client applications
+paths:
+  $ref: ../paths/index.yml
+components:
+  schemas:
+    $ref: ../definitions/index.yml
+  parameters:
+    $ref: ../parameters/index.yml
+  securitySchemes:
+    userApiKey:
+      type: apiKey
+      in: header
+      name: api_access_token
+      description: This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. 
\ No newline at end of file
diff --git a/swagger/tag_groups/client_swagger.json b/swagger/tag_groups/client_swagger.json
new file mode 100644
index 000000000..6d471da43
--- /dev/null
+++ b/swagger/tag_groups/client_swagger.json
@@ -0,0 +1,4963 @@
+{
+  "openapi": "3.0.4",
+  "info": {
+    "title": "Chatwoot",
+    "description": "This is the API documentation for Chatwoot server.",
+    "version": "1.1.0",
+    "termsOfService": "https://www.chatwoot.com/terms-of-service/",
+    "contact": {
+      "email": "hello@chatwoot.com"
+    },
+    "license": {
+      "name": "MIT License",
+      "url": "https://opensource.org/licenses/MIT"
+    }
+  },
+  "servers": [
+    {
+      "url": "https://app.chatwoot.com/"
+    }
+  ],
+  "paths": {
+    "/public/api/v1/inboxes/{inbox_identifier}/contacts": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/public_inbox_identifier"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Contacts API"
+        ],
+        "operationId": "create-a-contact",
+        "summary": "Create a contact",
+        "description": "Create a contact",
+        "security": [],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/public_contact_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_contact"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/public_contact_identifier"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Contacts API"
+        ],
+        "operationId": "get-details-of-a-contact",
+        "summary": "Get a contact",
+        "description": "Get the details of a contact",
+        "security": [],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_contact"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The given contact does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Contacts API"
+        ],
+        "operationId": "update-a-contact",
+        "summary": "Update a contact",
+        "description": "Update a contact's attributes",
+        "security": [],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/public_contact_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_contact"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/public_contact_identifier"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Conversations API"
+        ],
+        "operationId": "create-a-conversation",
+        "summary": "Create a conversation",
+        "description": "Create a conversation",
+        "security": [],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/public_conversation_create_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_conversation"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "get": {
+        "tags": [
+          "Conversations API"
+        ],
+        "operationId": "list-all-contact-conversations",
+        "summary": "List all conversations",
+        "description": "List all conversations for the contact",
+        "security": [],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of conversations",
+                  "items": {
+                    "$ref": "#/components/schemas/public_conversation"
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/public_contact_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Conversations API"
+        ],
+        "operationId": "get-single-conversation",
+        "summary": "Get a single conversation",
+        "description": "Retrieves the details of a specific conversation",
+        "security": [],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_conversation"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/toggle_status": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/public_contact_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Conversations API"
+        ],
+        "operationId": "resolve-conversation",
+        "summary": "Resolve a conversation",
+        "description": "Marks a conversation as resolved",
+        "security": [],
+        "responses": {
+          "200": {
+            "description": "Conversation resolved successfully",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_conversation"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/toggle_typing": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/public_contact_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Conversations API"
+        ],
+        "operationId": "toggle-typing-status",
+        "summary": "Toggle typing status",
+        "description": "Toggles the typing status in a conversation",
+        "security": [],
+        "parameters": [
+          {
+            "name": "typing_status",
+            "in": "query",
+            "required": true,
+            "schema": {
+              "type": "string"
+            },
+            "description": "Typing status, either 'on' or 'off'"
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "type": "object",
+                "properties": {
+                  "typing_status": {
+                    "type": "string",
+                    "enum": [
+                      "on",
+                      "off"
+                    ],
+                    "description": "The typing status to set",
+                    "example": "on"
+                  }
+                }
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Typing status toggled successfully"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/update_last_seen": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/public_contact_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Conversations API"
+        ],
+        "operationId": "update-last-seen",
+        "summary": "Update last seen",
+        "description": "Updates the last seen time of the contact in a conversation",
+        "security": [],
+        "responses": {
+          "200": {
+            "description": "Last seen updated successfully"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "Conversation not found",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/public_contact_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        }
+      ],
+      "post": {
+        "tags": [
+          "Messages API"
+        ],
+        "operationId": "create-a-message",
+        "summary": "Create a message",
+        "description": "Create a message",
+        "security": [],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/public_message_create_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_message"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "get": {
+        "tags": [
+          "Messages API"
+        ],
+        "operationId": "list-all-converation-messages",
+        "summary": "List all messages",
+        "description": "List all messages in the conversation",
+        "security": [],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of messages",
+                  "items": {
+                    "$ref": "#/components/schemas/public_message"
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages/{message_id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/public_inbox_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/public_contact_identifier"
+        },
+        {
+          "$ref": "#/components/parameters/conversation_id"
+        },
+        {
+          "$ref": "#/components/parameters/message_id"
+        }
+      ],
+      "patch": {
+        "tags": [
+          "Messages API"
+        ],
+        "operationId": "update-a-message",
+        "summary": "Update a message",
+        "description": "Update a message",
+        "security": [],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/public_message_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/public_message"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    }
+  },
+  "components": {
+    "schemas": {
+      "bad_request_error": {
+        "title": "data",
+        "type": "object",
+        "properties": {
+          "description": {
+            "type": "string"
+          },
+          "errors": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/request_error"
+            }
+          }
+        }
+      },
+      "request_error": {
+        "type": "object",
+        "properties": {
+          "field": {
+            "type": "string"
+          },
+          "message": {
+            "type": "string"
+          },
+          "code": {
+            "type": "string"
+          }
+        }
+      },
+      "generic_id": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          }
+        }
+      },
+      "canned_response": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the canned response"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "Account Id"
+          },
+          "short_code": {
+            "type": "string",
+            "description": "Short Code for quick access of the canned response"
+          },
+          "content": {
+            "type": "string",
+            "description": "Message content for canned response"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "The date and time when the canned response was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "The date and time when the canned response was updated"
+          }
+        }
+      },
+      "custom_attribute": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Identifier"
+          },
+          "attribute_display_name": {
+            "type": "string",
+            "description": "Attribute display name"
+          },
+          "attribute_display_type": {
+            "type": "string",
+            "description": "Attribute display type (text, number, currency, percent, link, date, list, checkbox)"
+          },
+          "attribute_description": {
+            "type": "string",
+            "description": "Attribute description"
+          },
+          "attribute_key": {
+            "type": "string",
+            "description": "Attribute unique key value"
+          },
+          "regex_pattern": {
+            "type": "string",
+            "description": "Regex pattern"
+          },
+          "regex_cue": {
+            "type": "string",
+            "description": "Regex cue"
+          },
+          "attribute_values": {
+            "type": "string",
+            "description": "Attribute values"
+          },
+          "attribute_model": {
+            "type": "string",
+            "description": "Attribute type(conversation_attribute/contact_attribute)"
+          },
+          "default_value": {
+            "type": "string",
+            "description": "Attribute default value"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "The date and time when the custom attribute was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "The date and time when the custom attribute was updated"
+          }
+        }
+      },
+      "automation_rule": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "description": "Response payload that contains automation rule(s)",
+            "oneOf": [
+              {
+                "type": "array",
+                "description": "Array of automation rules (for listing endpoint)",
+                "items": {
+                  "$ref": "#/components/schemas/automation_rule_item"
+                }
+              },
+              {
+                "type": "object",
+                "description": "Single automation rule (for show/create/update endpoints)",
+                "allOf": [
+                  {
+                    "$ref": "#/components/schemas/automation_rule_item"
+                  }
+                ]
+              }
+            ]
+          }
+        }
+      },
+      "automation_rule_item": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "The ID of the automation rule"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "Account Id"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the rule",
+            "example": "Add label on message create event"
+          },
+          "description": {
+            "type": "string",
+            "description": "Description to give more context about the rule",
+            "example": "Add label support and sales on message create event if incoming message content contains text help"
+          },
+          "event_name": {
+            "type": "string",
+            "description": "Automation Rule event, on which we call the actions(conversation_created, conversation_updated, message_created)",
+            "enum": [
+              "conversation_created",
+              "conversation_updated",
+              "message_created"
+            ],
+            "example": "message_created"
+          },
+          "conditions": {
+            "type": "array",
+            "description": "Array of conditions on which conversation/message filter would work",
+            "items": {
+              "type": "object",
+              "properties": {
+                "values": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                },
+                "attribute_key": {
+                  "type": "string"
+                },
+                "query_operator": {
+                  "type": "string"
+                },
+                "filter_operator": {
+                  "type": "string"
+                }
+              },
+              "example": {
+                "attribute_key": "content",
+                "filter_operator": "contains",
+                "values": [
+                  "help"
+                ],
+                "query_operator": "and"
+              }
+            }
+          },
+          "actions": {
+            "type": "array",
+            "description": "Array of actions which we perform when condition matches",
+            "items": {
+              "type": "object",
+              "properties": {
+                "action_name": {
+                  "type": "string"
+                },
+                "action_params": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                }
+              },
+              "example": {
+                "action_name": "add_label",
+                "action_params": [
+                  "support",
+                  "sales"
+                ]
+              }
+            }
+          },
+          "created_on": {
+            "type": "integer",
+            "description": "The timestamp when the rule was created"
+          },
+          "active": {
+            "type": "boolean",
+            "description": "Enable/disable automation rule"
+          }
+        }
+      },
+      "portal": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/portal_item"
+            }
+          }
+        }
+      },
+      "portal_single": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "$ref": "#/components/schemas/portal_item"
+          }
+        }
+      },
+      "portal_config": {
+        "type": "object",
+        "description": "Configuration settings for the portal",
+        "properties": {
+          "allowed_locales": {
+            "type": "array",
+            "description": "List of allowed locales for the portal",
+            "items": {
+              "type": "object",
+              "properties": {
+                "code": {
+                  "type": "string",
+                  "description": "The language code"
+                },
+                "articles_count": {
+                  "type": "integer",
+                  "description": "Number of articles in this locale"
+                },
+                "categories_count": {
+                  "type": "integer",
+                  "description": "Number of categories in this locale"
+                }
+              }
+            }
+          }
+        }
+      },
+      "portal_logo": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the logo file"
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "ID of the portal this logo belongs to"
+          },
+          "file_type": {
+            "type": "string",
+            "description": "MIME type of the file"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account"
+          },
+          "file_url": {
+            "type": "string",
+            "description": "URL to access the logo file"
+          },
+          "blob_id": {
+            "type": "integer",
+            "description": "ID of the blob"
+          },
+          "filename": {
+            "type": "string",
+            "description": "Name of the file"
+          }
+        }
+      },
+      "portal_meta": {
+        "type": "object",
+        "properties": {
+          "all_articles_count": {
+            "type": "integer",
+            "description": "Total number of articles"
+          },
+          "archived_articles_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of archived articles"
+          },
+          "published_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of published articles"
+          },
+          "draft_articles_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of draft articles"
+          },
+          "categories_count": {
+            "type": "integer",
+            "description": "Number of categories"
+          },
+          "default_locale": {
+            "type": "string",
+            "description": "Default locale for the portal"
+          }
+        }
+      },
+      "portal_item": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "The ID of the portal"
+          },
+          "archived": {
+            "type": "boolean",
+            "description": "Whether the portal is archived"
+          },
+          "color": {
+            "type": "string",
+            "description": "The color code for the portal"
+          },
+          "config": {
+            "$ref": "#/components/schemas/portal_config"
+          },
+          "custom_domain": {
+            "type": "string",
+            "description": "Custom domain for the portal"
+          },
+          "header_text": {
+            "type": "string",
+            "description": "The header text for the portal"
+          },
+          "homepage_link": {
+            "type": "string",
+            "description": "Homepage link for the portal"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the portal"
+          },
+          "slug": {
+            "type": "string",
+            "description": "URL slug for the portal"
+          },
+          "page_title": {
+            "type": "string",
+            "description": "Page title for the portal"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account the portal belongs to"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox"
+          },
+          "logo": {
+            "$ref": "#/components/schemas/portal_logo"
+          },
+          "meta": {
+            "$ref": "#/components/schemas/portal_meta"
+          }
+        }
+      },
+      "category": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "description": {
+            "type": "string",
+            "description": "The text content."
+          },
+          "locale": {
+            "type": "string"
+          },
+          "name": {
+            "type": "string"
+          },
+          "slug": {
+            "type": "string"
+          },
+          "position": {
+            "type": "integer"
+          },
+          "portal_id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "associated_category_id": {
+            "type": "integer",
+            "description": "To associate similar categories to each other, e.g same category of product documentation in different languages"
+          },
+          "parent_category_id": {
+            "type": "integer",
+            "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category."
+          }
+        }
+      },
+      "article": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content."
+          },
+          "meta": {
+            "type": "object"
+          },
+          "position": {
+            "type": "integer"
+          },
+          "status": {
+            "type": "integer",
+            "enum": [
+              "draft",
+              "published",
+              "archived"
+            ]
+          },
+          "title": {
+            "type": "string"
+          },
+          "slug": {
+            "type": "string"
+          },
+          "views": {
+            "type": "integer"
+          },
+          "portal_id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "author_id": {
+            "type": "integer"
+          },
+          "category_id": {
+            "type": "integer"
+          },
+          "folder_id": {
+            "type": "integer"
+          },
+          "associated_article_id": {
+            "type": "integer",
+            "description": "To associate similar articles to each other, e.g to provide the link for the reference."
+          }
+        }
+      },
+      "contact": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "properties": {
+                "additional_attributes": {
+                  "type": "object",
+                  "description": "The object containing additional attributes related to the contact"
+                },
+                "availability_status": {
+                  "type": "string",
+                  "description": "The availability status of the contact"
+                },
+                "email": {
+                  "type": "string",
+                  "description": "The email address of the contact"
+                },
+                "id": {
+                  "type": "integer",
+                  "description": "The ID of the contact"
+                },
+                "name": {
+                  "type": "string",
+                  "description": "The name of the contact"
+                },
+                "phone_number": {
+                  "type": "string",
+                  "description": "The phone number of the contact"
+                },
+                "blocked": {
+                  "type": "boolean",
+                  "description": "Whether the contact is blocked"
+                },
+                "identifier": {
+                  "type": "string",
+                  "description": "The identifier of the contact"
+                },
+                "thumbnail": {
+                  "type": "string",
+                  "description": "The thumbnail of the contact"
+                },
+                "custom_attributes": {
+                  "type": "object",
+                  "description": "The custom attributes of the contact",
+                  "example": {
+                    "attribute_key": "attribute_value",
+                    "signed_up_at": "dd/mm/yyyy"
+                  }
+                },
+                "last_activity_at": {
+                  "type": "integer",
+                  "description": "The last activity at of the contact"
+                },
+                "created_at": {
+                  "type": "integer",
+                  "description": "The created at of the contact"
+                },
+                "contact_inboxes": {
+                  "type": "array",
+                  "items": {
+                    "$ref": "#/components/schemas/contact_inboxes"
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the conversation"
+          },
+          "messages": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message"
+            }
+          },
+          "account_id": {
+            "type": "number",
+            "description": "Account Id"
+          },
+          "uuid": {
+            "type": "string",
+            "description": "UUID of the conversation"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the conversation"
+          },
+          "agent_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the agent"
+          },
+          "assignee_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the assignee"
+          },
+          "can_reply": {
+            "type": "boolean",
+            "description": "Whether the conversation can be replied to"
+          },
+          "contact_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the contact"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The object to save custom attributes for conversation, accepts custom attributes key and value"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "labels": {
+            "type": "array",
+            "items": {
+              "type": "string"
+            },
+            "description": "The labels of the conversation"
+          },
+          "muted": {
+            "type": "boolean",
+            "description": "Whether the conversation is muted"
+          },
+          "snoozed_until": {
+            "type": "number",
+            "description": "The time at which the conversation will be unmuted"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "open",
+              "resolved",
+              "pending"
+            ],
+            "description": "The status of the conversation"
+          },
+          "created_at": {
+            "type": "number",
+            "description": "The time at which conversation was created"
+          },
+          "updated_at": {
+            "type": "number",
+            "description": "The time at which conversation was updated"
+          },
+          "timestamp": {
+            "type": "string",
+            "description": "The time at which conversation was created"
+          },
+          "first_reply_created_at": {
+            "type": "number",
+            "description": "The time at which the first reply was created"
+          },
+          "unread_count": {
+            "type": "number",
+            "description": "The number of unread messages"
+          },
+          "last_non_activity_message": {
+            "$ref": "#/components/schemas/message"
+          },
+          "last_activity_at": {
+            "type": "number",
+            "description": "The last activity at of the conversation"
+          },
+          "priority": {
+            "type": "string",
+            "description": "The priority of the conversation"
+          },
+          "waiting_since": {
+            "type": "number",
+            "description": "The time at which the conversation was waiting"
+          },
+          "sla_policy_id": {
+            "type": "number",
+            "description": "The ID of the SLA policy"
+          },
+          "applied_sla": {
+            "type": "object",
+            "description": "The applied SLA"
+          },
+          "sla_events": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "description": "SLA event objects"
+            }
+          }
+        }
+      },
+      "message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content of the message"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The ID of the account"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "The ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "number",
+            "description": "The ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "enum": [
+              0,
+              1,
+              2
+            ],
+            "description": "The type of the message"
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "The time at which message was created"
+          },
+          "updated_at": {
+            "type": "integer",
+            "description": "The time at which message was updated"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "The flags which shows whether the message is private or not"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "sent",
+              "delivered",
+              "read",
+              "failed"
+            ],
+            "description": "The status of the message"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The source ID of the message"
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_select",
+              "cards",
+              "form"
+            ],
+            "description": "The type of the template message"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "The content attributes for each content_type"
+          },
+          "sender_type": {
+            "type": "string",
+            "enum": [
+              "contact",
+              "agent",
+              "agent_bot"
+            ],
+            "description": "The type of the sender"
+          },
+          "sender_id": {
+            "type": "number",
+            "description": "The ID of the sender"
+          },
+          "external_source_ids": {
+            "type": "object",
+            "description": "The external source IDs of the message"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "The additional attributes of the message"
+          },
+          "processed_message_content": {
+            "type": "string",
+            "description": "The processed message content"
+          },
+          "sentiment": {
+            "type": "object",
+            "description": "The sentiment of the message"
+          },
+          "conversation": {
+            "type": "object",
+            "description": "The conversation object"
+          },
+          "attachment": {
+            "type": "object",
+            "description": "The file object attached to the image"
+          },
+          "sender": {
+            "type": "object",
+            "description": "User/Agent/AgentBot object"
+          }
+        }
+      },
+      "user": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          },
+          "access_token": {
+            "type": "string"
+          },
+          "account_id": {
+            "type": "number"
+          },
+          "available_name": {
+            "type": "string"
+          },
+          "avatar_url": {
+            "type": "string"
+          },
+          "confirmed": {
+            "type": "boolean"
+          },
+          "display_name": {
+            "type": "string",
+            "nullable": true
+          },
+          "message_signature": {
+            "type": "string",
+            "nullable": true
+          },
+          "email": {
+            "type": "string"
+          },
+          "hmac_identifier": {
+            "type": "string"
+          },
+          "inviter_id": {
+            "type": "number"
+          },
+          "name": {
+            "type": "string"
+          },
+          "provider": {
+            "type": "string"
+          },
+          "pubsub_token": {
+            "type": "string"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ]
+          },
+          "ui_settings": {
+            "type": "object"
+          },
+          "uid": {
+            "type": "string"
+          },
+          "type": {
+            "type": "string",
+            "nullable": true
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Available for users who are created through platform APIs and has custom attributes associated."
+          },
+          "accounts": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "properties": {
+                "id": {
+                  "type": "number"
+                },
+                "name": {
+                  "type": "string"
+                },
+                "status": {
+                  "type": "string"
+                },
+                "active_at": {
+                  "type": "string",
+                  "format": "date-time"
+                },
+                "role": {
+                  "type": "string",
+                  "enum": [
+                    "administrator",
+                    "agent"
+                  ]
+                },
+                "permissions": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                },
+                "availability": {
+                  "type": "string"
+                },
+                "availability_status": {
+                  "type": "string"
+                },
+                "auto_offline": {
+                  "type": "boolean"
+                },
+                "custom_role_id": {
+                  "type": "number",
+                  "nullable": true
+                },
+                "custom_role": {
+                  "type": "object",
+                  "nullable": true
+                }
+              }
+            }
+          }
+        }
+      },
+      "agent": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability status of the agent computed by Chatwoot."
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away."
+          },
+          "confirmed": {
+            "type": "boolean",
+            "description": "Whether the agent has confirmed their email address."
+          },
+          "email": {
+            "type": "string",
+            "description": "The email of the agent"
+          },
+          "available_name": {
+            "type": "string",
+            "description": "The available name of the agent"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the agent"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "The role of the agent"
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the agent"
+          },
+          "custom_role_id": {
+            "type": "integer",
+            "description": "The custom role id of the agent"
+          }
+        }
+      },
+      "inbox": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox"
+          },
+          "website_url": {
+            "type": "string",
+            "description": "Website URL"
+          },
+          "channel_type": {
+            "type": "string",
+            "description": "The type of the inbox"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The avatar image of the inbox"
+          },
+          "widget_color": {
+            "type": "string",
+            "description": "Widget Color used for customization of the widget"
+          },
+          "website_token": {
+            "type": "string",
+            "description": "Website Token"
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "The flag which shows whether Auto Assignment is enabled or not"
+          },
+          "web_widget_script": {
+            "type": "string",
+            "description": "Script used to load the website widget"
+          },
+          "welcome_title": {
+            "type": "string",
+            "description": "Welcome title to be displayed on the widget"
+          },
+          "welcome_tagline": {
+            "type": "string",
+            "description": "Welcome tagline to be displayed on the widget"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "The flag which shows whether greeting is enabled"
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "A greeting message when the user starts the conversation"
+          },
+          "channel_id": {
+            "type": "number",
+            "description": "ID of the channel this inbox belongs to"
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "The flag which shows whether working hours feature is enabled"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "The flag to enable collecting email from contacts"
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "The flag to enable CSAT survey"
+          },
+          "auto_assignment_config": {
+            "type": "object",
+            "description": "Configuration settings for auto assignment"
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Message to show when agents are out of office"
+          },
+          "working_hours": {
+            "type": "array",
+            "description": "Configuration for working hours of the inbox",
+            "items": {
+              "type": "object",
+              "properties": {
+                "day_of_week": {
+                  "type": "number",
+                  "description": "Day of the week (0-6, where 0 is Sunday)"
+                },
+                "closed_all_day": {
+                  "type": "boolean",
+                  "description": "Whether the inbox is closed for the entire day"
+                },
+                "open_hour": {
+                  "type": "number",
+                  "description": "Hour when inbox opens (0-23)"
+                },
+                "open_minutes": {
+                  "type": "number",
+                  "description": "Minutes of the hour when inbox opens (0-59)"
+                },
+                "close_hour": {
+                  "type": "number",
+                  "description": "Hour when inbox closes (0-23)"
+                },
+                "close_minutes": {
+                  "type": "number",
+                  "description": "Minutes of the hour when inbox closes (0-59)"
+                },
+                "open_all_day": {
+                  "type": "boolean",
+                  "description": "Whether the inbox is open for the entire day"
+                }
+              }
+            }
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone configuration for the inbox"
+          },
+          "callback_webhook_url": {
+            "type": "string",
+            "description": "Webhook URL for callbacks"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Whether to allow messages after a conversation is resolved"
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Whether to lock a contact to a single conversation"
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Type of sender name to display (e.g., friendly)"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name associated with the inbox"
+          },
+          "hmac_mandatory": {
+            "type": "boolean",
+            "description": "Whether HMAC verification is mandatory"
+          },
+          "selected_feature_flags": {
+            "type": "object",
+            "description": "Selected feature flags for the inbox"
+          },
+          "reply_time": {
+            "type": "string",
+            "description": "Expected reply time"
+          },
+          "messaging_service_sid": {
+            "type": "string",
+            "description": "Messaging service SID for SMS providers"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "Phone number associated with the inbox"
+          },
+          "medium": {
+            "type": "string",
+            "description": "Medium of communication (e.g., sms, email)"
+          },
+          "provider": {
+            "type": "string",
+            "description": "Provider of the channel"
+          }
+        }
+      },
+      "inbox_contact": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The avatar image of the inbox"
+          },
+          "channel_id": {
+            "type": "number",
+            "description": "The ID of the channel"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox"
+          },
+          "channel_type": {
+            "type": "string",
+            "description": "The type of the inbox"
+          },
+          "provider": {
+            "type": "string",
+            "description": "The provider of the inbox"
+          }
+        }
+      },
+      "agent_bot": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the agent bot"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the agent bot"
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot"
+          },
+          "bot_type": {
+            "type": "string",
+            "description": "The type of the bot"
+          },
+          "bot_config": {
+            "type": "object",
+            "description": "The configuration of the bot"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "Account ID if it's an account specific bot"
+          },
+          "access_token": {
+            "type": "string",
+            "description": "The access token for the bot"
+          },
+          "system_bot": {
+            "type": "boolean",
+            "description": "Whether the bot is a system bot"
+          }
+        }
+      },
+      "contact_inboxes": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Contact Inbox Source Id"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox_contact"
+          }
+        }
+      },
+      "contactable_inboxes": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Contact Inbox Source Id"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox"
+          }
+        }
+      },
+      "custom_filter": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the custom filter"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the custom filter"
+          },
+          "type": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ],
+            "description": "The description about the custom filter"
+          },
+          "query": {
+            "type": "object",
+            "description": "A query that needs to be saved as a custom filter"
+          },
+          "created_at": {
+            "type": "string",
+            "format": "date-time",
+            "description": "The time at which the custom filter was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "format": "date-time",
+            "description": "The time at which the custom filter was updated"
+          }
+        }
+      },
+      "webhook": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the webhook"
+          },
+          "url": {
+            "type": "string",
+            "description": "The url to which the events will be send"
+          },
+          "subscriptions": {
+            "type": "array",
+            "items": {
+              "type": "string",
+              "enum": [
+                "conversation_created",
+                "conversation_status_changed",
+                "conversation_updated",
+                "contact_created",
+                "contact_updated",
+                "message_created",
+                "message_updated",
+                "webwidget_triggered"
+              ]
+            },
+            "description": "The list of subscribed events"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The id of the account which the webhook object belongs to"
+          }
+        }
+      },
+      "account": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "Account ID"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the account"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "administrator",
+              "agent"
+            ],
+            "description": "The user role in the account"
+          }
+        }
+      },
+      "account_user": {
+        "type": "array",
+        "description": "Array of account users",
+        "items": {
+          "type": "object",
+          "properties": {
+            "account_id": {
+              "type": "integer",
+              "description": "The ID of the account"
+            },
+            "user_id": {
+              "type": "integer",
+              "description": "The ID of the user"
+            },
+            "role": {
+              "type": "string",
+              "description": "whether user is an administrator or agent"
+            }
+          }
+        }
+      },
+      "platform_account": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "Account ID"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the account"
+          }
+        }
+      },
+      "team": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the team"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the team"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the team"
+          },
+          "allow_auto_assign": {
+            "type": "boolean",
+            "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The ID of the account with the team is a part of"
+          },
+          "is_member": {
+            "type": "boolean",
+            "description": "This field shows whether the current user is a part of the team"
+          }
+        }
+      },
+      "integrations_app": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "The ID of the integration"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the integration"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the team"
+          },
+          "hook_type": {
+            "type": "string",
+            "description": "Whether the integration is an account or inbox integration"
+          },
+          "enabled": {
+            "type": "boolean",
+            "description": "Whether the integration is enabled for the account"
+          },
+          "allow_multiple_hooks": {
+            "type": "boolean",
+            "description": "Whether multiple hooks can be created for the integration"
+          },
+          "hooks": {
+            "type": "array",
+            "items": {
+              "type": "object"
+            },
+            "description": "If there are any hooks created for this integration"
+          }
+        }
+      },
+      "integrations_hook": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "The ID of the integration hook"
+          },
+          "app_id": {
+            "type": "string",
+            "description": "The ID of the integration app"
+          },
+          "inbox_id": {
+            "type": "string",
+            "description": "Inbox ID if its an Inbox integration"
+          },
+          "account_id": {
+            "type": "string",
+            "description": "Account ID of the integration"
+          },
+          "status": {
+            "type": "boolean",
+            "description": "Whether the integration hook is enabled for the account"
+          },
+          "hook_type": {
+            "type": "boolean",
+            "description": "Whether its an account or inbox integration hook"
+          },
+          "settings": {
+            "type": "object",
+            "description": "The associated settings for the integration"
+          }
+        }
+      },
+      "public_contact": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Id of the contact"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The session identifier of the contact"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the contact"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the contact"
+          },
+          "pubsub_token": {
+            "type": "string",
+            "description": "The token to be used to connect to chatwoot websocket"
+          }
+        }
+      },
+      "public_conversation": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Id of the conversation"
+          },
+          "inbox_id": {
+            "type": "string",
+            "description": "The inbox id of the conversation"
+          },
+          "messages": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message"
+            },
+            "description": "Messages in the conversation"
+          },
+          "contact": {
+            "type": "object",
+            "description": "The contact information associated to the conversation"
+          }
+        }
+      },
+      "public_message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "Id of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "Text content of the message"
+          },
+          "message_type": {
+            "type": "string",
+            "description": "Denotes the message type"
+          },
+          "content_type": {
+            "type": "string",
+            "description": "Content type of the message"
+          },
+          "content_attributes": {
+            "type": "string",
+            "description": "Additional content attributes of the message"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "Created at time stamp of the message"
+          },
+          "conversation_id": {
+            "type": "string",
+            "description": "Conversation Id of the message"
+          },
+          "attachments": {
+            "type": "array",
+            "items": {
+              "type": "object"
+            },
+            "description": "Attachments if any"
+          },
+          "sender": {
+            "type": "object",
+            "description": "Details of the sender"
+          }
+        }
+      },
+      "public_inbox": {
+        "type": "object",
+        "properties": {
+          "identifier": {
+            "type": "string",
+            "description": "Inbox identifier"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the inbox"
+          },
+          "timezone": {
+            "type": "string",
+            "description": "The timezone defined on the inbox"
+          },
+          "working_hours": {
+            "type": "array",
+            "description": "The working hours defined on the inbox",
+            "items": {
+              "type": "object",
+              "properties": {
+                "day_of_week": {
+                  "type": "integer",
+                  "description": "Day of the week as a number. Sunday -> 0, Saturday -> 6"
+                },
+                "open_all_day": {
+                  "type": "boolean",
+                  "description": "Whether or not the business is open the whole day"
+                },
+                "closed_all_day": {
+                  "type": "boolean",
+                  "description": "Whether or not the business is closed the whole day"
+                },
+                "open_hour": {
+                  "type": "integer",
+                  "description": "Opening hour. Can be null if closed all day"
+                },
+                "open_minutes": {
+                  "type": "integer",
+                  "description": "Opening minute. Can be null if closed all day"
+                },
+                "close_hour": {
+                  "type": "integer",
+                  "description": "Closing hour. Can be null if closed all day"
+                },
+                "close_minutes": {
+                  "type": "integer",
+                  "description": "Closing minute. Can be null if closed all day"
+                }
+              }
+            }
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the working hours are enabled on the inbox"
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the Customer Satisfaction survey is enabled on the inbox"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the Greeting Message is enabled on the inbox"
+          },
+          "identity_validation_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the User Identity Validation is enforced on the inbox"
+          }
+        }
+      },
+      "account_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Name of the account",
+            "example": "My Account"
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the account",
+            "example": "en"
+          },
+          "domain": {
+            "type": "string",
+            "description": "The domain of the account",
+            "example": "example.com"
+          },
+          "support_email": {
+            "type": "string",
+            "description": "The support email of the account",
+            "example": "support@example.com"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "active",
+              "suspended"
+            ],
+            "description": "The status of the account",
+            "example": "active"
+          },
+          "limits": {
+            "type": "object",
+            "description": "The limits of the account",
+            "example": {}
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the account",
+            "example": {}
+          }
+        }
+      },
+      "account_user_create_update_payload": {
+        "type": "object",
+        "required": [
+          "user_id",
+          "role"
+        ],
+        "properties": {
+          "user_id": {
+            "type": "integer",
+            "description": "The ID of the user",
+            "example": 1
+          },
+          "role": {
+            "type": "string",
+            "description": "whether user is an administrator or agent",
+            "example": "administrator"
+          }
+        }
+      },
+      "platform_agent_bot_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot",
+            "example": "My Agent Bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the agent bot",
+            "example": "This is a sample agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot",
+            "example": "https://example.com/webhook"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "The account ID to associate the agent bot with",
+            "example": 1
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the agent bot avatar",
+            "example": "https://example.com/avatar.png"
+          }
+        }
+      },
+      "agent_bot_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot",
+            "example": "My Agent Bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the agent bot",
+            "example": "This is a sample agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot",
+            "example": "https://example.com/webhook"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the agent bot avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "bot_type": {
+            "type": "integer",
+            "description": "The type of the bot (0 for webhook)",
+            "example": 0
+          },
+          "bot_config": {
+            "type": "object",
+            "description": "The configuration for the bot",
+            "example": {}
+          }
+        }
+      },
+      "user_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Name of the user",
+            "example": "Daniel"
+          },
+          "display_name": {
+            "type": "string",
+            "description": "Display name of the user",
+            "example": "Dan"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the user",
+            "example": "daniel@acme.inc"
+          },
+          "password": {
+            "type": "string",
+            "description": "Password must contain uppercase, lowercase letters, number and a special character",
+            "example": "Password2!"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes you want to associate with the user",
+            "example": {}
+          }
+        }
+      },
+      "canned_response_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "Message content for canned response",
+            "example": "Hello, {{contact.name}}! Welcome to our service."
+          },
+          "short_code": {
+            "type": "string",
+            "description": "Short Code for quick access of the canned response",
+            "example": "welcome"
+          }
+        }
+      },
+      "custom_attribute_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "attribute_display_name": {
+            "type": "string",
+            "description": "Attribute display name",
+            "example": "Custom Attribute"
+          },
+          "attribute_display_type": {
+            "type": "integer",
+            "description": "Attribute display type (text- 0, number- 1, currency- 2, percent- 3, link- 4, date- 5, list- 6, checkbox- 7)",
+            "example": 0
+          },
+          "attribute_description": {
+            "type": "string",
+            "description": "Attribute description",
+            "example": "This is a custom attribute"
+          },
+          "attribute_key": {
+            "type": "string",
+            "description": "Attribute unique key value",
+            "example": "custom_attribute"
+          },
+          "attribute_values": {
+            "type": "array",
+            "description": "Attribute values",
+            "items": {
+              "type": "string"
+            },
+            "example": [
+              "value1",
+              "value2"
+            ]
+          },
+          "attribute_model": {
+            "type": "integer",
+            "description": "Attribute type(conversation_attribute- 0, contact_attribute- 1)",
+            "example": 0
+          },
+          "regex_pattern": {
+            "type": "string",
+            "description": "Regex pattern (Only applicable for type- text). The regex pattern is used to validate the attribute value(s).",
+            "example": "^[a-zA-Z0-9]+$"
+          },
+          "regex_cue": {
+            "type": "string",
+            "description": "Regex cue message (Only applicable for type- text). The cue message is shown when the regex pattern is not matched.",
+            "example": "Please enter a valid value"
+          }
+        }
+      },
+      "agent_create_payload": {
+        "type": "object",
+        "required": [
+          "name",
+          "email",
+          "role"
+        ],
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Full Name of the agent",
+            "example": "John Doe"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the Agent",
+            "example": "john.doe@acme.inc"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "Whether its administrator or agent",
+            "example": "agent"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability setting of the agent.",
+            "example": "available"
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away.",
+            "example": true
+          }
+        }
+      },
+      "agent_update_payload": {
+        "type": "object",
+        "required": [
+          "role"
+        ],
+        "properties": {
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "Whether its administrator or agent",
+            "example": "agent"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability status of the agent.",
+            "example": "available"
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away.",
+            "example": true
+          }
+        }
+      },
+      "contact_create_payload": {
+        "type": "object",
+        "required": [
+          "inbox_id"
+        ],
+        "properties": {
+          "inbox_id": {
+            "type": "number",
+            "description": "ID of the inbox to which the contact belongs",
+            "example": 1
+          },
+          "name": {
+            "type": "string",
+            "description": "name of the contact",
+            "example": "Alice"
+          },
+          "email": {
+            "type": "string",
+            "description": "email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "whether the contact is blocked or not",
+            "example": false
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the contact avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "A unique identifier for the contact in external system",
+            "example": "1234567890"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "An object where you can store additional attributes for contact. example {\"type\":\"customer\", \"age\":30}",
+            "example": {
+              "type": "customer",
+              "age": 30
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}, this should have a valid custom attribute definition.",
+            "example": {}
+          }
+        }
+      },
+      "contact_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "name of the contact",
+            "example": "Alice"
+          },
+          "email": {
+            "type": "string",
+            "description": "email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "whether the contact is blocked or not",
+            "example": false
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the contact avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "A unique identifier for the contact in external system",
+            "example": "1234567890"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "An object where you can store additional attributes for contact. example {\"type\":\"customer\", \"age\":30}",
+            "example": {
+              "type": "customer",
+              "age": 30
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}, this should have a valid custom attribute definition.",
+            "example": {}
+          }
+        }
+      },
+      "conversation_create_payload": {
+        "type": "object",
+        "required": [
+          "source_id",
+          "inbox_id"
+        ],
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Conversation source id",
+            "example": "1234567890"
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "Id of inbox in which the conversation is created <br/> Allowed Inbox Types: Website, Phone, Api, Email",
+            "example": 1
+          },
+          "contact_id": {
+            "type": "integer",
+            "description": "Contact Id for which conversation is created",
+            "example": 1
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "Lets you specify attributes like browser information",
+            "example": {
+              "browser": "Chrome",
+              "browser_version": "89.0.4389.82",
+              "os": "Windows",
+              "os_version": "10"
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The object to save custom attributes for conversation, accepts custom attributes key and value",
+            "example": {
+              "attribute_key": "attribute_value",
+              "priority_conversation_number": 3
+            }
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "open",
+              "resolved",
+              "pending"
+            ],
+            "description": "Specify the conversation whether it's pending, open, closed",
+            "example": "open"
+          },
+          "assignee_id": {
+            "type": "integer",
+            "description": "Agent Id for assigning a conversation to an agent",
+            "example": 1
+          },
+          "team_id": {
+            "type": "integer",
+            "description": "Team Id for assigning a conversation to a team\\",
+            "example": 1
+          },
+          "snoozed_until": {
+            "type": "string",
+            "format": "date-time",
+            "description": "Snoozed until date time",
+            "example": "2030-07-21T17:32:28Z"
+          },
+          "message": {
+            "type": "object",
+            "description": "The initial message to be sent to the conversation",
+            "required": [
+              "content"
+            ],
+            "properties": {
+              "content": {
+                "type": "string",
+                "description": "The content of the message",
+                "example": "Hello, how can I help you?"
+              },
+              "template_params": {
+                "type": "object",
+                "description": "The template params for the message in case of whatsapp Channel",
+                "properties": {
+                  "name": {
+                    "type": "string",
+                    "description": "Name of the template",
+                    "example": "sample_issue_resolution"
+                  },
+                  "category": {
+                    "type": "string",
+                    "description": "Category of the template",
+                    "example": "UTILITY"
+                  },
+                  "language": {
+                    "type": "string",
+                    "description": "Language of the template",
+                    "example": "en_US"
+                  },
+                  "processed_params": {
+                    "type": "object",
+                    "description": "The processed param values for template variables in template",
+                    "example": {
+                      "1": "Chatwoot"
+                    }
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation_message_create_payload": {
+        "type": "object",
+        "required": [
+          "content"
+        ],
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "The content of the message",
+            "example": "Hello, how can I help you?"
+          },
+          "message_type": {
+            "type": "string",
+            "enum": [
+              "outgoing",
+              "incoming"
+            ],
+            "description": "The type of the message",
+            "example": "outgoing"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "Flag to identify if it is a private note",
+            "example": false
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_email",
+              "cards",
+              "input_select",
+              "form",
+              "article"
+            ],
+            "description": "Content type of the message",
+            "example": "text"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "Attributes based on the content type",
+            "example": {}
+          },
+          "campaign_id": {
+            "type": "integer",
+            "description": "The campaign id to which the message belongs",
+            "example": 1
+          },
+          "template_params": {
+            "type": "object",
+            "description": "The template params for the message in case of whatsapp Channel",
+            "properties": {
+              "name": {
+                "type": "string",
+                "description": "Name of the template",
+                "example": "sample_issue_resolution"
+              },
+              "category": {
+                "type": "string",
+                "description": "Category of the template",
+                "example": "UTILITY"
+              },
+              "language": {
+                "type": "string",
+                "description": "Language of the template",
+                "example": "en_US"
+              },
+              "processed_params": {
+                "type": "object",
+                "description": "The processed param values for template variables in template",
+                "example": {
+                  "1": "Chatwoot"
+                }
+              }
+            }
+          }
+        }
+      },
+      "inbox_create_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox",
+            "example": "Support"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Image file for avatar"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Enable greeting message",
+            "example": true
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "Greeting message to be displayed on the widget",
+            "example": "Hello, how can I help you?"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "Enable email collection",
+            "example": true
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Enable CSAT survey",
+            "example": true
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "Enable Auto Assignment",
+            "example": true
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Enable working hours",
+            "example": true
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Out of office message to be displayed on the widget",
+            "example": "We are currently out of office. Please leave a message and we will get back to you."
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone of the inbox",
+            "example": "America/New_York"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Allow messages after conversation is resolved",
+            "example": true
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Lock to single conversation",
+            "example": true
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "Id of the help center portal to attach to the inbox",
+            "example": 1
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Sender name type for the inbox",
+            "enum": [
+              "friendly",
+              "professional"
+            ],
+            "example": "friendly"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name for the inbox",
+            "example": "My Business"
+          },
+          "channel": {
+            "type": "object",
+            "properties": {
+              "type": {
+                "type": "string",
+                "description": "Type of the channel",
+                "enum": [
+                  "web_widget",
+                  "api",
+                  "email",
+                  "line",
+                  "telegram",
+                  "whatsapp",
+                  "sms"
+                ],
+                "example": "web_widget"
+              },
+              "website_url": {
+                "type": "string",
+                "description": "URL at which the widget will be loaded",
+                "example": "https://example.com"
+              },
+              "welcome_title": {
+                "type": "string",
+                "description": "Welcome title to be displayed on the widget",
+                "example": "Welcome to our support"
+              },
+              "welcome_tagline": {
+                "type": "string",
+                "description": "Welcome tagline to be displayed on the widget",
+                "example": "We are here to help you"
+              },
+              "widget_color": {
+                "type": "string",
+                "description": "A Hex-color string used to customize the widget",
+                "example": "#FF5733"
+              }
+            }
+          }
+        }
+      },
+      "inbox_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox",
+            "example": "Support"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Image file for avatar"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Enable greeting message",
+            "example": true
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "Greeting message to be displayed on the widget",
+            "example": "Hello, how can I help you?"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "Enable email collection",
+            "example": true
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Enable CSAT survey",
+            "example": true
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "Enable Auto Assignment",
+            "example": true
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Enable working hours",
+            "example": true
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Out of office message to be displayed on the widget",
+            "example": "We are currently out of office. Please leave a message and we will get back to you."
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone of the inbox",
+            "example": "America/New_York"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Allow messages after conversation is resolved",
+            "example": true
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Lock to single conversation",
+            "example": true
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "Id of the help center portal to attach to the inbox",
+            "example": 1
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Sender name type for the inbox",
+            "enum": [
+              "friendly",
+              "professional"
+            ],
+            "example": "friendly"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name for the inbox",
+            "example": "My Business"
+          },
+          "channel": {
+            "type": "object",
+            "properties": {
+              "website_url": {
+                "type": "string",
+                "description": "URL at which the widget will be loaded",
+                "example": "https://example.com"
+              },
+              "welcome_title": {
+                "type": "string",
+                "description": "Welcome title to be displayed on the widget",
+                "example": "Welcome to our support"
+              },
+              "welcome_tagline": {
+                "type": "string",
+                "description": "Welcome tagline to be displayed on the widget",
+                "example": "We are here to help you"
+              },
+              "widget_color": {
+                "type": "string",
+                "description": "A Hex-color string used to customize the widget",
+                "example": "#FF5733"
+              }
+            }
+          }
+        }
+      },
+      "team_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the team",
+            "example": "Support Team"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the team",
+            "example": "This is a team of support agents"
+          },
+          "allow_auto_assign": {
+            "type": "boolean",
+            "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team",
+            "example": true
+          }
+        }
+      },
+      "custom_filter_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the custom filter",
+            "example": "My Custom Filter"
+          },
+          "type": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ],
+            "description": "The description about the custom filter",
+            "example": "conversation"
+          },
+          "query": {
+            "type": "object",
+            "description": "A query that needs to be saved as a custom filter",
+            "example": {}
+          }
+        }
+      },
+      "webhook_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "url": {
+            "type": "string",
+            "description": "The url where the events should be sent",
+            "example": "https://example.com/webhook"
+          },
+          "subscriptions": {
+            "type": "array",
+            "items": {
+              "type": "string",
+              "enum": [
+                "conversation_created",
+                "conversation_status_changed",
+                "conversation_updated",
+                "message_created",
+                "message_updated",
+                "contact_created",
+                "contact_updated",
+                "webwidget_triggered"
+              ]
+            },
+            "description": "The events you want to subscribe to.",
+            "example": [
+              "conversation_created",
+              "conversation_status_changed"
+            ]
+          }
+        }
+      },
+      "integrations_hook_create_payload": {
+        "type": "object",
+        "properties": {
+          "app_id": {
+            "type": "integer",
+            "description": "The ID of app for which integration hook is being created",
+            "example": 1
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "The inbox ID, if the hook is an inbox hook",
+            "example": 1
+          },
+          "status": {
+            "type": "integer",
+            "description": "The status of the integration (0 for inactive, 1 for active)",
+            "example": 1
+          },
+          "settings": {
+            "type": "object",
+            "description": "The settings required by the integration",
+            "example": {}
+          }
+        }
+      },
+      "integrations_hook_update_payload": {
+        "type": "object",
+        "properties": {
+          "status": {
+            "type": "integer",
+            "description": "The status of the integration (0 for inactive, 1 for active)",
+            "example": 1
+          },
+          "settings": {
+            "type": "object",
+            "description": "The settings required by the integration",
+            "example": {}
+          }
+        }
+      },
+      "automation_rule_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Rule name",
+            "example": "Add label on message create event"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the automation and actions",
+            "example": "Add label support and sales on message create event if incoming message content contains text help"
+          },
+          "event_name": {
+            "type": "string",
+            "enum": [
+              "conversation_created",
+              "conversation_updated",
+              "message_created"
+            ],
+            "example": "message_created",
+            "description": "The event when you want to execute the automation actions"
+          },
+          "active": {
+            "type": "boolean",
+            "description": "Enable/disable automation rule"
+          },
+          "actions": {
+            "type": "array",
+            "description": "Array of actions which you want to perform when condition matches, e.g add label support if message contains content help.",
+            "items": {
+              "type": "object",
+              "example": {
+                "action_name": "add_label",
+                "action_params": [
+                  "support"
+                ]
+              }
+            }
+          },
+          "conditions": {
+            "type": "array",
+            "description": "Array of conditions on which conversation filter would work, e.g message content contains text help.",
+            "items": {
+              "type": "object",
+              "example": {
+                "attribute_key": "content",
+                "filter_operator": "contains",
+                "query_operator": "OR",
+                "values": [
+                  "help"
+                ]
+              }
+            }
+          }
+        }
+      },
+      "portal_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "color": {
+            "type": "string",
+            "description": "Header color for help-center in hex format",
+            "example": "#FFFFFF"
+          },
+          "custom_domain": {
+            "type": "string",
+            "description": "Custom domain to display help center.",
+            "example": "chatwoot.help"
+          },
+          "header_text": {
+            "type": "string",
+            "description": "Help center header",
+            "example": "Handbook"
+          },
+          "homepage_link": {
+            "type": "string",
+            "description": "link to main dashboard",
+            "example": "https://www.chatwoot.com/"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name for the portal",
+            "example": "Handbook"
+          },
+          "page_title": {
+            "type": "string",
+            "description": "Page title for the portal",
+            "example": "Handbook"
+          },
+          "slug": {
+            "type": "string",
+            "description": "Slug for the portal to display in link",
+            "example": "handbook"
+          },
+          "archived": {
+            "type": "boolean",
+            "description": "Status to check if portal is live",
+            "example": false
+          },
+          "config": {
+            "type": "object",
+            "description": "Configuration about supporting locales",
+            "example": {
+              "allowed_locales": [
+                "en",
+                "es"
+              ],
+              "default_locale": "en"
+            }
+          }
+        }
+      },
+      "category_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the category",
+            "example": "Category Name"
+          },
+          "description": {
+            "type": "string",
+            "description": "A description for the category",
+            "example": "Category description"
+          },
+          "position": {
+            "type": "integer",
+            "description": "Category position in the portal list to sort",
+            "example": 1
+          },
+          "slug": {
+            "type": "string",
+            "description": "The category slug used in the URL",
+            "example": "category-name"
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the category",
+            "example": "en"
+          },
+          "icon": {
+            "type": "string",
+            "description": "The icon of the category as a string (emoji)",
+            "example": "📚"
+          },
+          "parent_category_id": {
+            "type": "integer",
+            "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category.",
+            "example": 1
+          },
+          "associated_category_id": {
+            "type": "integer",
+            "description": "To associate similar categories to each other, e.g same category of product documentation in different languages",
+            "example": 2
+          }
+        }
+      },
+      "article_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "title": {
+            "type": "string",
+            "description": "The title of the article",
+            "example": "Article Title"
+          },
+          "slug": {
+            "type": "string",
+            "description": "The slug of the article",
+            "example": "article-title"
+          },
+          "position": {
+            "type": "integer",
+            "description": "article position in category",
+            "example": 1
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content.",
+            "example": "This is the content of the article"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the article",
+            "example": "This is the description of the article"
+          },
+          "category_id": {
+            "type": "integer",
+            "description": "The category id of the article",
+            "example": 1
+          },
+          "author_id": {
+            "type": "integer",
+            "description": "The author agent id of the article",
+            "example": 1
+          },
+          "associated_article_id": {
+            "type": "integer",
+            "description": "To associate similar articles to each other, e.g to provide the link for the reference.",
+            "example": 2
+          },
+          "status": {
+            "type": "integer",
+            "description": "The status of the article. 0 for draft, 1 for published, 2 for archived",
+            "example": 1
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the article",
+            "example": "en"
+          },
+          "meta": {
+            "type": "object",
+            "description": "Use for search",
+            "example": {
+              "tags": [
+                "article_name"
+              ],
+              "title": "article title",
+              "description": "article description"
+            }
+          }
+        }
+      },
+      "public_contact_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "identifier": {
+            "type": "string",
+            "description": "External identifier of the contact",
+            "example": "1234567890"
+          },
+          "identifier_hash": {
+            "type": "string",
+            "description": "Identifier hash prepared for HMAC authentication",
+            "example": "e93275d4eba0e5679ad55f5360af00444e2a888df9b0afa3e8b691c3173725f9"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the contact",
+            "example": "Alice"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "Phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes of the customer",
+            "example": {}
+          }
+        }
+      },
+      "public_message_create_payload": {
+        "type": "object",
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "Content for the message",
+            "example": "Hello, how can I help you?"
+          },
+          "echo_id": {
+            "type": "string",
+            "description": "Temporary identifier which will be passed back via websockets",
+            "example": "1234567890"
+          }
+        }
+      },
+      "public_message_update_payload": {
+        "type": "object",
+        "properties": {
+          "submitted_values": {
+            "type": "object",
+            "description": "Replies to the Bot Message Types",
+            "properties": {
+              "name": {
+                "type": "string",
+                "description": "The name of the submiitted value",
+                "example": "My Name"
+              },
+              "title": {
+                "type": "string",
+                "description": "The title of the submitted value",
+                "example": "My Title"
+              },
+              "value": {
+                "type": "string",
+                "description": "The value of the submitted value",
+                "example": "value"
+              },
+              "csat_survey_response": {
+                "type": "object",
+                "description": "The CSAT survey response",
+                "properties": {
+                  "feedback_message": {
+                    "type": "string",
+                    "description": "The feedback message of the CSAT survey response",
+                    "example": "Great service!"
+                  },
+                  "rating": {
+                    "type": "integer",
+                    "description": "The rating of the CSAT survey response",
+                    "example": 5
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "public_conversation_create_payload": {
+        "type": "object",
+        "properties": {
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes of the conversation",
+            "example": {}
+          }
+        }
+      },
+      "extended_contact": {
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/contact"
+          },
+          {
+            "type": "object",
+            "properties": {
+              "id": {
+                "type": "number",
+                "description": "Id of the user"
+              },
+              "availability_status": {
+                "type": "string",
+                "enum": [
+                  "online",
+                  "offline"
+                ],
+                "description": "Availability status of the user"
+              }
+            }
+          }
+        ]
+      },
+      "contact_base": {
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/generic_id"
+          },
+          {
+            "$ref": "#/components/schemas/contact"
+          }
+        ]
+      },
+      "contact_list": {
+        "type": "array",
+        "description": "array of contacts",
+        "items": {
+          "allOf": [
+            {
+              "$ref": "#/components/schemas/contact"
+            }
+          ]
+        }
+      },
+      "contact_conversations": {
+        "type": "array",
+        "description": "array of conversations",
+        "items": {
+          "allOf": [
+            {
+              "$ref": "#/components/schemas/conversation"
+            },
+            {
+              "type": "object",
+              "properties": {
+                "meta": {
+                  "type": "object",
+                  "properties": {
+                    "sender": {
+                      "type": "object",
+                      "properties": {
+                        "additional_attributes": {
+                          "type": "object",
+                          "description": "The additional attributes of the sender"
+                        },
+                        "availability_status": {
+                          "type": "string",
+                          "description": "The availability status of the sender"
+                        },
+                        "email": {
+                          "type": "string",
+                          "description": "The email of the sender"
+                        },
+                        "id": {
+                          "type": "number",
+                          "description": "ID fo the sender"
+                        },
+                        "name": {
+                          "type": "string",
+                          "description": "The name of the sender"
+                        },
+                        "phone_number": {
+                          "type": "string",
+                          "description": "The phone number of the sender"
+                        },
+                        "blocked": {
+                          "type": "boolean",
+                          "description": "Whether the sender is blocked"
+                        },
+                        "identifier": {
+                          "type": "string",
+                          "description": "The identifier of the sender"
+                        },
+                        "thumbnail": {
+                          "type": "string",
+                          "description": "Avatar URL of the contact"
+                        },
+                        "custom_attributes": {
+                          "type": "object",
+                          "description": "The custom attributes of the sender"
+                        },
+                        "last_activity_at": {
+                          "type": "number",
+                          "description": "The last activity at of the sender"
+                        },
+                        "created_at": {
+                          "type": "number",
+                          "description": "The created at of the sender"
+                        }
+                      }
+                    },
+                    "channel": {
+                      "type": "string",
+                      "description": "Channel Type"
+                    },
+                    "assignee": {
+                      "$ref": "#/components/schemas/user"
+                    },
+                    "hmac_verified": {
+                      "type": "boolean",
+                      "description": "Whether the hmac is verified"
+                    }
+                  }
+                }
+              }
+            },
+            {
+              "type": "object",
+              "properties": {
+                "display_id": {
+                  "type": "number"
+                }
+              }
+            }
+          ]
+        }
+      },
+      "contact_labels": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "description": "Array of labels",
+            "items": {
+              "type": "string"
+            }
+          }
+        }
+      },
+      "conversation_list": {
+        "type": "object",
+        "properties": {
+          "data": {
+            "type": "object",
+            "properties": {
+              "meta": {
+                "type": "object",
+                "properties": {
+                  "mine_count": {
+                    "type": "number"
+                  },
+                  "unassigned_count": {
+                    "type": "number"
+                  },
+                  "assigned_count": {
+                    "type": "number"
+                  },
+                  "all_count": {
+                    "type": "number"
+                  }
+                }
+              },
+              "payload": {
+                "type": "array",
+                "description": "array of conversations",
+                "items": {
+                  "allOf": [
+                    {
+                      "$ref": "#/components/schemas/generic_id"
+                    },
+                    {
+                      "$ref": "#/components/schemas/conversation"
+                    },
+                    {
+                      "type": "object",
+                      "properties": {
+                        "meta": {
+                          "type": "object",
+                          "properties": {
+                            "sender": {
+                              "type": "object",
+                              "properties": {
+                                "additional_attributes": {
+                                  "type": "object",
+                                  "description": "The additional attributes of the sender"
+                                },
+                                "availability_status": {
+                                  "type": "string",
+                                  "description": "The availability status of the sender"
+                                },
+                                "email": {
+                                  "type": "string",
+                                  "description": "The email of the sender"
+                                },
+                                "id": {
+                                  "type": "number",
+                                  "description": "ID fo the sender"
+                                },
+                                "name": {
+                                  "type": "string",
+                                  "description": "The name of the sender"
+                                },
+                                "phone_number": {
+                                  "type": "string",
+                                  "description": "The phone number of the sender"
+                                },
+                                "blocked": {
+                                  "type": "boolean",
+                                  "description": "Whether the sender is blocked"
+                                },
+                                "identifier": {
+                                  "type": "string",
+                                  "description": "The identifier of the sender"
+                                },
+                                "thumbnail": {
+                                  "type": "string",
+                                  "description": "Avatar URL of the contact"
+                                },
+                                "custom_attributes": {
+                                  "type": "object",
+                                  "description": "The custom attributes of the sender"
+                                },
+                                "last_activity_at": {
+                                  "type": "number",
+                                  "description": "The last activity at of the sender"
+                                },
+                                "created_at": {
+                                  "type": "number",
+                                  "description": "The created at of the sender"
+                                }
+                              }
+                            },
+                            "channel": {
+                              "type": "string",
+                              "description": "Channel Type"
+                            },
+                            "assignee": {
+                              "$ref": "#/components/schemas/user"
+                            },
+                            "hmac_verified": {
+                              "type": "boolean",
+                              "description": "Whether the hmac is verified"
+                            }
+                          }
+                        }
+                      }
+                    }
+                  ]
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation_show": {
+        "type": "object",
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/conversation"
+          },
+          {
+            "type": "object",
+            "properties": {
+              "meta": {
+                "type": "object",
+                "properties": {
+                  "sender": {
+                    "type": "object",
+                    "properties": {
+                      "additional_attributes": {
+                        "type": "object",
+                        "description": "The additional attributes of the sender"
+                      },
+                      "availability_status": {
+                        "type": "string",
+                        "description": "The availability status of the sender"
+                      },
+                      "email": {
+                        "type": "string",
+                        "description": "The email of the sender"
+                      },
+                      "id": {
+                        "type": "number",
+                        "description": "ID fo the sender"
+                      },
+                      "name": {
+                        "type": "string",
+                        "description": "The name of the sender"
+                      },
+                      "phone_number": {
+                        "type": "string",
+                        "description": "The phone number of the sender"
+                      },
+                      "blocked": {
+                        "type": "boolean",
+                        "description": "Whether the sender is blocked"
+                      },
+                      "identifier": {
+                        "type": "string",
+                        "description": "The identifier of the sender"
+                      },
+                      "thumbnail": {
+                        "type": "string",
+                        "description": "Avatar URL of the contact"
+                      },
+                      "custom_attributes": {
+                        "type": "object",
+                        "description": "The custom attributes of the sender"
+                      },
+                      "last_activity_at": {
+                        "type": "number",
+                        "description": "The last activity at of the sender"
+                      },
+                      "created_at": {
+                        "type": "number",
+                        "description": "The created at of the sender"
+                      }
+                    }
+                  },
+                  "channel": {
+                    "type": "string",
+                    "description": "Channel Type"
+                  },
+                  "assignee": {
+                    "$ref": "#/components/schemas/user"
+                  },
+                  "hmac_verified": {
+                    "type": "boolean",
+                    "description": "Whether the hmac is verified"
+                  }
+                }
+              }
+            }
+          }
+        ]
+      },
+      "conversation_status_toggle": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "type": "object"
+          },
+          "payload": {
+            "type": "object",
+            "properties": {
+              "success": {
+                "type": "boolean"
+              },
+              "current_status": {
+                "type": "string",
+                "enum": [
+                  "open",
+                  "resolved"
+                ]
+              },
+              "conversation_id": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "conversation_labels": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "description": "Array of labels",
+            "items": {
+              "type": "string"
+            }
+          }
+        }
+      },
+      "account_summary": {
+        "type": "object",
+        "properties": {
+          "avg_first_response_time": {
+            "type": "string"
+          },
+          "avg_resolution_time": {
+            "type": "string"
+          },
+          "conversations_count": {
+            "type": "number"
+          },
+          "incoming_messages_count": {
+            "type": "number"
+          },
+          "outgoing_messages_count": {
+            "type": "number"
+          },
+          "resolutions_count": {
+            "type": "number"
+          },
+          "previous": {
+            "type": "object",
+            "properties": {
+              "avg_first_response_time": {
+                "type": "string"
+              },
+              "avg_resolution_time": {
+                "type": "string"
+              },
+              "conversations_count": {
+                "type": "number"
+              },
+              "incoming_messages_count": {
+                "type": "number"
+              },
+              "outgoing_messages_count": {
+                "type": "number"
+              },
+              "resolutions_count": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "agent_conversation_metrics": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          },
+          "name": {
+            "type": "string"
+          },
+          "email": {
+            "type": "string"
+          },
+          "thumbnail": {
+            "type": "string"
+          },
+          "availability": {
+            "type": "string"
+          },
+          "metric": {
+            "type": "object",
+            "properties": {
+              "open": {
+                "type": "number"
+              },
+              "unattended": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "contact_detail": {
+        "type": "object",
+        "properties": {
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the contact",
+            "properties": {
+              "city": {
+                "type": "string",
+                "description": "City of the contact"
+              },
+              "country": {
+                "type": "string",
+                "description": "Country of the contact"
+              },
+              "country_code": {
+                "type": "string",
+                "description": "Country code of the contact"
+              },
+              "created_at_ip": {
+                "type": "string",
+                "description": "IP address when the contact was created"
+              }
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the contact"
+          },
+          "email": {
+            "type": "string",
+            "description": "The email address of the contact"
+          },
+          "id": {
+            "type": "integer",
+            "description": "The ID of the contact"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "The identifier of the contact",
+            "nullable": true
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the contact"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "The phone number of the contact",
+            "nullable": true
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the contact"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "Whether the contact is blocked"
+          },
+          "type": {
+            "type": "string",
+            "description": "The type of entity",
+            "enum": [
+              "contact"
+            ]
+          }
+        }
+      },
+      "message_detailed": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content of the message"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "The ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "number",
+            "description": "The ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "enum": [
+              0,
+              1,
+              2,
+              3
+            ],
+            "description": "The type of the message (0: incoming, 1: outgoing, 2: activity, 3: template)"
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_select",
+              "cards",
+              "form",
+              "input_csat"
+            ],
+            "description": "The type of the message content"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "sent",
+              "delivered",
+              "read",
+              "failed"
+            ],
+            "description": "The status of the message"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "The content attributes for each content_type",
+            "properties": {
+              "in_reply_to": {
+                "type": "string",
+                "description": "ID of the message this is replying to",
+                "nullable": true
+              }
+            }
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "The timestamp when message was created"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "The flag which shows whether the message is private or not"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The source ID of the message",
+            "nullable": true
+          },
+          "sender": {
+            "$ref": "#/components/schemas/contact_detail"
+          }
+        }
+      },
+      "conversation_meta": {
+        "type": "object",
+        "properties": {
+          "labels": {
+            "type": "array",
+            "items": {
+              "type": "string"
+            },
+            "description": "Labels associated with the conversation"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "properties": {
+              "browser": {
+                "type": "object",
+                "properties": {
+                  "device_name": {
+                    "type": "string",
+                    "description": "Name of the device"
+                  },
+                  "browser_name": {
+                    "type": "string",
+                    "description": "Name of the browser"
+                  },
+                  "platform_name": {
+                    "type": "string",
+                    "description": "Name of the platform"
+                  },
+                  "browser_version": {
+                    "type": "string",
+                    "description": "Version of the browser"
+                  },
+                  "platform_version": {
+                    "type": "string",
+                    "description": "Version of the platform"
+                  }
+                }
+              },
+              "referer": {
+                "type": "string",
+                "description": "Referrer URL"
+              },
+              "initiated_at": {
+                "type": "object",
+                "properties": {
+                  "timestamp": {
+                    "type": "string",
+                    "description": "Timestamp when the conversation was initiated"
+                  }
+                }
+              },
+              "browser_language": {
+                "type": "string",
+                "description": "Browser language setting"
+              },
+              "conversation_language": {
+                "type": "string",
+                "description": "Conversation language"
+              }
+            },
+            "description": "Additional attributes of the conversation"
+          },
+          "contact": {
+            "$ref": "#/components/schemas/contact_detail"
+          },
+          "agent_last_seen_at": {
+            "type": "string",
+            "description": "Timestamp when the agent last saw the conversation",
+            "nullable": true
+          },
+          "assignee_last_seen_at": {
+            "type": "string",
+            "description": "Timestamp when the assignee last saw the conversation",
+            "nullable": true
+          }
+        }
+      },
+      "conversation_messages": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "$ref": "#/components/schemas/conversation_meta"
+          },
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message_detailed"
+            },
+            "description": "List of messages in the conversation"
+          }
+        }
+      },
+      "contact_meta": {
+        "type": "object",
+        "properties": {
+          "count": {
+            "type": "integer",
+            "description": "Total number of contacts"
+          },
+          "current_page": {
+            "type": "string",
+            "description": "Current page number"
+          }
+        }
+      },
+      "contact_inbox": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Source identifier for the contact inbox"
+          },
+          "inbox": {
+            "type": "object",
+            "properties": {
+              "id": {
+                "type": "integer",
+                "description": "ID of the inbox"
+              },
+              "avatar_url": {
+                "type": "string",
+                "description": "URL for the inbox avatar"
+              },
+              "channel_id": {
+                "type": "integer",
+                "description": "ID of the channel"
+              },
+              "name": {
+                "type": "string",
+                "description": "Name of the inbox"
+              },
+              "channel_type": {
+                "type": "string",
+                "description": "Type of channel"
+              },
+              "provider": {
+                "type": "string",
+                "description": "Provider of the inbox",
+                "nullable": true
+              }
+            }
+          }
+        }
+      },
+      "contact_list_item": {
+        "type": "object",
+        "properties": {
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the contact",
+            "properties": {
+              "city": {
+                "type": "string",
+                "description": "City of the contact"
+              },
+              "country": {
+                "type": "string",
+                "description": "Country of the contact"
+              },
+              "country_code": {
+                "type": "string",
+                "description": "Country code of the contact"
+              },
+              "created_at_ip": {
+                "type": "string",
+                "description": "IP address when the contact was created"
+              }
+            }
+          },
+          "availability_status": {
+            "type": "string",
+            "description": "Availability status of the contact",
+            "enum": [
+              "online",
+              "offline"
+            ]
+          },
+          "email": {
+            "type": "string",
+            "description": "The email address of the contact",
+            "nullable": true
+          },
+          "id": {
+            "type": "integer",
+            "description": "The ID of the contact"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the contact"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "The phone number of the contact",
+            "nullable": true
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "Whether the contact is blocked"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "The identifier of the contact",
+            "nullable": true
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the contact"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the contact"
+          },
+          "last_activity_at": {
+            "type": "integer",
+            "description": "Timestamp of last activity",
+            "nullable": true
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "Timestamp when contact was created"
+          },
+          "contact_inboxes": {
+            "type": "array",
+            "description": "List of inboxes associated with this contact",
+            "items": {
+              "$ref": "#/components/schemas/contact_inbox"
+            }
+          }
+        }
+      },
+      "contacts_list_response": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "$ref": "#/components/schemas/contact_meta"
+          },
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/contact_list_item"
+            },
+            "description": "List of contacts"
+          }
+        }
+      },
+      "contact_show_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "$ref": "#/components/schemas/contact_list_item"
+          }
+        }
+      },
+      "contact_conversation_message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "Content of the message"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account"
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "integer",
+            "description": "ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "description": "Type of the message"
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "Timestamp when message was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "Formatted datetime when message was updated"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "Whether the message is private"
+          },
+          "status": {
+            "type": "string",
+            "description": "Status of the message"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "Source ID of the message",
+            "nullable": true
+          },
+          "content_type": {
+            "type": "string",
+            "description": "Type of the content"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "Attributes of the content"
+          },
+          "sender_type": {
+            "type": "string",
+            "description": "Type of the sender",
+            "nullable": true
+          },
+          "sender_id": {
+            "type": "integer",
+            "description": "ID of the sender",
+            "nullable": true
+          },
+          "external_source_ids": {
+            "type": "object",
+            "description": "External source IDs"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "Additional attributes of the message"
+          },
+          "processed_message_content": {
+            "type": "string",
+            "description": "Processed message content",
+            "nullable": true
+          },
+          "sentiment": {
+            "type": "object",
+            "description": "Sentiment analysis of the message"
+          },
+          "conversation": {
+            "type": "object",
+            "description": "Conversation details",
+            "properties": {
+              "assignee_id": {
+                "type": "integer",
+                "description": "ID of the assignee",
+                "nullable": true
+              },
+              "unread_count": {
+                "type": "integer",
+                "description": "Count of unread messages"
+              },
+              "last_activity_at": {
+                "type": "integer",
+                "description": "Timestamp of last activity"
+              },
+              "contact_inbox": {
+                "type": "object",
+                "description": "Contact inbox details",
+                "properties": {
+                  "source_id": {
+                    "type": "string",
+                    "description": "Source ID of the contact inbox"
+                  }
+                }
+              }
+            }
+          },
+          "sender": {
+            "type": "object",
+            "description": "Details of the sender",
+            "properties": {
+              "id": {
+                "type": "integer",
+                "description": "ID of the sender"
+              },
+              "name": {
+                "type": "string",
+                "description": "Name of the sender"
+              },
+              "available_name": {
+                "type": "string",
+                "description": "Available name of the sender"
+              },
+              "avatar_url": {
+                "type": "string",
+                "description": "URL of the sender's avatar"
+              },
+              "type": {
+                "type": "string",
+                "description": "Type of the sender"
+              },
+              "availability_status": {
+                "type": "string",
+                "description": "Availability status of the sender"
+              },
+              "thumbnail": {
+                "type": "string",
+                "description": "Thumbnail URL of the sender"
+              }
+            }
+          }
+        }
+      },
+      "contact_conversations_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "allOf": [
+                {
+                  "$ref": "#/components/schemas/conversation"
+                },
+                {
+                  "type": "object",
+                  "properties": {
+                    "meta": {
+                      "type": "object",
+                      "properties": {
+                        "sender": {
+                          "type": "object",
+                          "properties": {
+                            "additional_attributes": {
+                              "type": "object",
+                              "description": "The additional attributes of the sender"
+                            },
+                            "availability_status": {
+                              "type": "string",
+                              "description": "The availability status of the sender"
+                            },
+                            "email": {
+                              "type": "string",
+                              "description": "The email of the sender"
+                            },
+                            "id": {
+                              "type": "number",
+                              "description": "ID fo the sender"
+                            },
+                            "name": {
+                              "type": "string",
+                              "description": "The name of the sender"
+                            },
+                            "phone_number": {
+                              "type": "string",
+                              "description": "The phone number of the sender"
+                            },
+                            "blocked": {
+                              "type": "boolean",
+                              "description": "Whether the sender is blocked"
+                            },
+                            "identifier": {
+                              "type": "string",
+                              "description": "The identifier of the sender"
+                            },
+                            "thumbnail": {
+                              "type": "string",
+                              "description": "Avatar URL of the contact"
+                            },
+                            "custom_attributes": {
+                              "type": "object",
+                              "description": "The custom attributes of the sender"
+                            },
+                            "last_activity_at": {
+                              "type": "number",
+                              "description": "The last activity at of the sender"
+                            },
+                            "created_at": {
+                              "type": "number",
+                              "description": "The created at of the sender"
+                            }
+                          }
+                        },
+                        "channel": {
+                          "type": "string",
+                          "description": "Channel Type"
+                        },
+                        "assignee": {
+                          "$ref": "#/components/schemas/user"
+                        },
+                        "hmac_verified": {
+                          "type": "boolean",
+                          "description": "Whether the hmac is verified"
+                        }
+                      }
+                    }
+                  }
+                }
+              ]
+            },
+            "description": "List of conversations for the contact"
+          }
+        }
+      },
+      "contactable_inboxes_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/contact_inbox"
+            },
+            "description": "List of contactable inboxes for the contact"
+          }
+        }
+      }
+    },
+    "parameters": {
+      "account_id": {
+        "in": "path",
+        "name": "account_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the account"
+      },
+      "agent_bot_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the agentbot to be updated"
+      },
+      "team_id": {
+        "in": "path",
+        "name": "team_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the team to be updated"
+      },
+      "inbox_id": {
+        "in": "path",
+        "name": "inbox_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the Inbox"
+      },
+      "hook_id": {
+        "in": "path",
+        "name": "hook_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the integration hook"
+      },
+      "source_id": {
+        "in": "path",
+        "name": "source_id",
+        "required": true,
+        "schema": {
+          "type": "string"
+        },
+        "description": "Id of the session for which the conversation is created.\n\n\n\n Source Ids can be obtained through contactable inboxes API or via generated.<br/><br/>Website: Chatwoot generated string which can be obtained from webhook events. <br/> Phone Channels(Twilio): Phone number in e164 format <br/> Email Channels: Contact Email address <br/> API Channel: Any Random String"
+      },
+      "contact_sort_param": {
+        "in": "query",
+        "name": "sort",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "name",
+            "email",
+            "phone_number",
+            "last_activity_at",
+            "-name",
+            "-email",
+            "-phone_number",
+            "-last_activity_at"
+          ]
+        },
+        "required": false,
+        "description": "The attribute by which list should be sorted"
+      },
+      "conversation_id": {
+        "in": "path",
+        "name": "conversation_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the conversation"
+      },
+      "conversation_uuid": {
+        "in": "path",
+        "name": "conversation_uuid",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The uuid of the conversation"
+      },
+      "custom_filter_id": {
+        "in": "path",
+        "name": "custom_filter_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the custom filter"
+      },
+      "webhook_id": {
+        "in": "path",
+        "name": "webhook_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the webhook"
+      },
+      "message_id": {
+        "in": "path",
+        "name": "message_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the message"
+      },
+      "page": {
+        "in": "query",
+        "name": "page",
+        "schema": {
+          "type": "integer",
+          "default": 1
+        },
+        "required": false,
+        "description": "The page parameter"
+      },
+      "platform_user_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the user on the platform"
+      },
+      "report_type": {
+        "in": "query",
+        "name": "type",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "account",
+            "agent",
+            "inbox",
+            "label",
+            "team"
+          ]
+        },
+        "required": true,
+        "description": "Type of report"
+      },
+      "report_metric": {
+        "in": "query",
+        "name": "metric",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "conversations_count",
+            "incoming_messages_count",
+            "outgoing_messages_count",
+            "avg_first_response_time",
+            "avg_resolution_time",
+            "resolutions_count"
+          ]
+        },
+        "required": true,
+        "description": "The type of metric"
+      },
+      "public_inbox_identifier": {
+        "in": "path",
+        "name": "inbox_identifier",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The identifier obtained from API inbox channel"
+      },
+      "public_contact_identifier": {
+        "in": "path",
+        "name": "contact_identifier",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The source id of contact obtained on contact create"
+      },
+      "portal_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The slug identifier of the portal"
+      }
+    },
+    "securitySchemes": {
+      "userApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user."
+      },
+      "agentBotApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis."
+      },
+      "platformAppApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles."
+      }
+    }
+  },
+  "tags": [
+    {
+      "name": "Contacts API",
+      "description": "Public contact APIs"
+    },
+    {
+      "name": "Conversations API",
+      "description": "Public conversation APIs"
+    },
+    {
+      "name": "Messages API",
+      "description": "Public message APIs"
+    }
+  ],
+  "x-tagGroups": [
+    {
+      "name": "Platform",
+      "tags": [
+        "Accounts",
+        "Account Users",
+        "AgentBots",
+        "Users"
+      ]
+    },
+    {
+      "name": "Application",
+      "tags": [
+        "Account AgentBots",
+        "Agents",
+        "Canned Responses",
+        "Contacts",
+        "Contact Labels",
+        "Conversation Assignments",
+        "Conversation Labels",
+        "Conversations",
+        "Custom Attributes",
+        "Custom Filters",
+        "Inboxes",
+        "Integrations",
+        "Messages",
+        "Profile",
+        "Reports",
+        "Teams",
+        "Webhooks",
+        "Automation Rule",
+        "Help Center"
+      ]
+    },
+    {
+      "name": "Client",
+      "tags": [
+        "Contacts API",
+        "Conversations API",
+        "Messages API"
+      ]
+    },
+    {
+      "name": "Others",
+      "tags": [
+        "CSAT Survey Page"
+      ]
+    }
+  ]
+}
\ No newline at end of file
diff --git a/swagger/tag_groups/other_swagger.json b/swagger/tag_groups/other_swagger.json
new file mode 100644
index 000000000..fc61e8721
--- /dev/null
+++ b/swagger/tag_groups/other_swagger.json
@@ -0,0 +1,4370 @@
+{
+  "openapi": "3.0.4",
+  "info": {
+    "title": "Chatwoot",
+    "description": "This is the API documentation for Chatwoot server.",
+    "version": "1.1.0",
+    "termsOfService": "https://www.chatwoot.com/terms-of-service/",
+    "contact": {
+      "email": "hello@chatwoot.com"
+    },
+    "license": {
+      "name": "MIT License",
+      "url": "https://opensource.org/licenses/MIT"
+    }
+  },
+  "servers": [
+    {
+      "url": "https://app.chatwoot.com/"
+    }
+  ],
+  "paths": {
+    "/survey/responses/{conversation_uuid}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/conversation_uuid"
+        }
+      ],
+      "get": {
+        "tags": [
+          "CSAT Survey Page"
+        ],
+        "operationId": "get-csat-survey-page",
+        "summary": "Get CSAT survey page",
+        "description": "You can redirect the client to this URL, instead of implementing the CSAT survey component yourself.",
+        "security": [],
+        "responses": {
+          "200": {
+            "description": "Success"
+          }
+        }
+      }
+    }
+  },
+  "components": {
+    "schemas": {
+      "bad_request_error": {
+        "title": "data",
+        "type": "object",
+        "properties": {
+          "description": {
+            "type": "string"
+          },
+          "errors": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/request_error"
+            }
+          }
+        }
+      },
+      "request_error": {
+        "type": "object",
+        "properties": {
+          "field": {
+            "type": "string"
+          },
+          "message": {
+            "type": "string"
+          },
+          "code": {
+            "type": "string"
+          }
+        }
+      },
+      "generic_id": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          }
+        }
+      },
+      "canned_response": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the canned response"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "Account Id"
+          },
+          "short_code": {
+            "type": "string",
+            "description": "Short Code for quick access of the canned response"
+          },
+          "content": {
+            "type": "string",
+            "description": "Message content for canned response"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "The date and time when the canned response was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "The date and time when the canned response was updated"
+          }
+        }
+      },
+      "custom_attribute": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Identifier"
+          },
+          "attribute_display_name": {
+            "type": "string",
+            "description": "Attribute display name"
+          },
+          "attribute_display_type": {
+            "type": "string",
+            "description": "Attribute display type (text, number, currency, percent, link, date, list, checkbox)"
+          },
+          "attribute_description": {
+            "type": "string",
+            "description": "Attribute description"
+          },
+          "attribute_key": {
+            "type": "string",
+            "description": "Attribute unique key value"
+          },
+          "regex_pattern": {
+            "type": "string",
+            "description": "Regex pattern"
+          },
+          "regex_cue": {
+            "type": "string",
+            "description": "Regex cue"
+          },
+          "attribute_values": {
+            "type": "string",
+            "description": "Attribute values"
+          },
+          "attribute_model": {
+            "type": "string",
+            "description": "Attribute type(conversation_attribute/contact_attribute)"
+          },
+          "default_value": {
+            "type": "string",
+            "description": "Attribute default value"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "The date and time when the custom attribute was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "The date and time when the custom attribute was updated"
+          }
+        }
+      },
+      "automation_rule": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "description": "Response payload that contains automation rule(s)",
+            "oneOf": [
+              {
+                "type": "array",
+                "description": "Array of automation rules (for listing endpoint)",
+                "items": {
+                  "$ref": "#/components/schemas/automation_rule_item"
+                }
+              },
+              {
+                "type": "object",
+                "description": "Single automation rule (for show/create/update endpoints)",
+                "allOf": [
+                  {
+                    "$ref": "#/components/schemas/automation_rule_item"
+                  }
+                ]
+              }
+            ]
+          }
+        }
+      },
+      "automation_rule_item": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "The ID of the automation rule"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "Account Id"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the rule",
+            "example": "Add label on message create event"
+          },
+          "description": {
+            "type": "string",
+            "description": "Description to give more context about the rule",
+            "example": "Add label support and sales on message create event if incoming message content contains text help"
+          },
+          "event_name": {
+            "type": "string",
+            "description": "Automation Rule event, on which we call the actions(conversation_created, conversation_updated, message_created)",
+            "enum": [
+              "conversation_created",
+              "conversation_updated",
+              "message_created"
+            ],
+            "example": "message_created"
+          },
+          "conditions": {
+            "type": "array",
+            "description": "Array of conditions on which conversation/message filter would work",
+            "items": {
+              "type": "object",
+              "properties": {
+                "values": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                },
+                "attribute_key": {
+                  "type": "string"
+                },
+                "query_operator": {
+                  "type": "string"
+                },
+                "filter_operator": {
+                  "type": "string"
+                }
+              },
+              "example": {
+                "attribute_key": "content",
+                "filter_operator": "contains",
+                "values": [
+                  "help"
+                ],
+                "query_operator": "and"
+              }
+            }
+          },
+          "actions": {
+            "type": "array",
+            "description": "Array of actions which we perform when condition matches",
+            "items": {
+              "type": "object",
+              "properties": {
+                "action_name": {
+                  "type": "string"
+                },
+                "action_params": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                }
+              },
+              "example": {
+                "action_name": "add_label",
+                "action_params": [
+                  "support",
+                  "sales"
+                ]
+              }
+            }
+          },
+          "created_on": {
+            "type": "integer",
+            "description": "The timestamp when the rule was created"
+          },
+          "active": {
+            "type": "boolean",
+            "description": "Enable/disable automation rule"
+          }
+        }
+      },
+      "portal": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/portal_item"
+            }
+          }
+        }
+      },
+      "portal_single": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "$ref": "#/components/schemas/portal_item"
+          }
+        }
+      },
+      "portal_config": {
+        "type": "object",
+        "description": "Configuration settings for the portal",
+        "properties": {
+          "allowed_locales": {
+            "type": "array",
+            "description": "List of allowed locales for the portal",
+            "items": {
+              "type": "object",
+              "properties": {
+                "code": {
+                  "type": "string",
+                  "description": "The language code"
+                },
+                "articles_count": {
+                  "type": "integer",
+                  "description": "Number of articles in this locale"
+                },
+                "categories_count": {
+                  "type": "integer",
+                  "description": "Number of categories in this locale"
+                }
+              }
+            }
+          }
+        }
+      },
+      "portal_logo": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the logo file"
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "ID of the portal this logo belongs to"
+          },
+          "file_type": {
+            "type": "string",
+            "description": "MIME type of the file"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account"
+          },
+          "file_url": {
+            "type": "string",
+            "description": "URL to access the logo file"
+          },
+          "blob_id": {
+            "type": "integer",
+            "description": "ID of the blob"
+          },
+          "filename": {
+            "type": "string",
+            "description": "Name of the file"
+          }
+        }
+      },
+      "portal_meta": {
+        "type": "object",
+        "properties": {
+          "all_articles_count": {
+            "type": "integer",
+            "description": "Total number of articles"
+          },
+          "archived_articles_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of archived articles"
+          },
+          "published_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of published articles"
+          },
+          "draft_articles_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of draft articles"
+          },
+          "categories_count": {
+            "type": "integer",
+            "description": "Number of categories"
+          },
+          "default_locale": {
+            "type": "string",
+            "description": "Default locale for the portal"
+          }
+        }
+      },
+      "portal_item": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "The ID of the portal"
+          },
+          "archived": {
+            "type": "boolean",
+            "description": "Whether the portal is archived"
+          },
+          "color": {
+            "type": "string",
+            "description": "The color code for the portal"
+          },
+          "config": {
+            "$ref": "#/components/schemas/portal_config"
+          },
+          "custom_domain": {
+            "type": "string",
+            "description": "Custom domain for the portal"
+          },
+          "header_text": {
+            "type": "string",
+            "description": "The header text for the portal"
+          },
+          "homepage_link": {
+            "type": "string",
+            "description": "Homepage link for the portal"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the portal"
+          },
+          "slug": {
+            "type": "string",
+            "description": "URL slug for the portal"
+          },
+          "page_title": {
+            "type": "string",
+            "description": "Page title for the portal"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account the portal belongs to"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox"
+          },
+          "logo": {
+            "$ref": "#/components/schemas/portal_logo"
+          },
+          "meta": {
+            "$ref": "#/components/schemas/portal_meta"
+          }
+        }
+      },
+      "category": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "description": {
+            "type": "string",
+            "description": "The text content."
+          },
+          "locale": {
+            "type": "string"
+          },
+          "name": {
+            "type": "string"
+          },
+          "slug": {
+            "type": "string"
+          },
+          "position": {
+            "type": "integer"
+          },
+          "portal_id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "associated_category_id": {
+            "type": "integer",
+            "description": "To associate similar categories to each other, e.g same category of product documentation in different languages"
+          },
+          "parent_category_id": {
+            "type": "integer",
+            "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category."
+          }
+        }
+      },
+      "article": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content."
+          },
+          "meta": {
+            "type": "object"
+          },
+          "position": {
+            "type": "integer"
+          },
+          "status": {
+            "type": "integer",
+            "enum": [
+              "draft",
+              "published",
+              "archived"
+            ]
+          },
+          "title": {
+            "type": "string"
+          },
+          "slug": {
+            "type": "string"
+          },
+          "views": {
+            "type": "integer"
+          },
+          "portal_id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "author_id": {
+            "type": "integer"
+          },
+          "category_id": {
+            "type": "integer"
+          },
+          "folder_id": {
+            "type": "integer"
+          },
+          "associated_article_id": {
+            "type": "integer",
+            "description": "To associate similar articles to each other, e.g to provide the link for the reference."
+          }
+        }
+      },
+      "contact": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "properties": {
+                "additional_attributes": {
+                  "type": "object",
+                  "description": "The object containing additional attributes related to the contact"
+                },
+                "availability_status": {
+                  "type": "string",
+                  "description": "The availability status of the contact"
+                },
+                "email": {
+                  "type": "string",
+                  "description": "The email address of the contact"
+                },
+                "id": {
+                  "type": "integer",
+                  "description": "The ID of the contact"
+                },
+                "name": {
+                  "type": "string",
+                  "description": "The name of the contact"
+                },
+                "phone_number": {
+                  "type": "string",
+                  "description": "The phone number of the contact"
+                },
+                "blocked": {
+                  "type": "boolean",
+                  "description": "Whether the contact is blocked"
+                },
+                "identifier": {
+                  "type": "string",
+                  "description": "The identifier of the contact"
+                },
+                "thumbnail": {
+                  "type": "string",
+                  "description": "The thumbnail of the contact"
+                },
+                "custom_attributes": {
+                  "type": "object",
+                  "description": "The custom attributes of the contact",
+                  "example": {
+                    "attribute_key": "attribute_value",
+                    "signed_up_at": "dd/mm/yyyy"
+                  }
+                },
+                "last_activity_at": {
+                  "type": "integer",
+                  "description": "The last activity at of the contact"
+                },
+                "created_at": {
+                  "type": "integer",
+                  "description": "The created at of the contact"
+                },
+                "contact_inboxes": {
+                  "type": "array",
+                  "items": {
+                    "$ref": "#/components/schemas/contact_inboxes"
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the conversation"
+          },
+          "messages": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message"
+            }
+          },
+          "account_id": {
+            "type": "number",
+            "description": "Account Id"
+          },
+          "uuid": {
+            "type": "string",
+            "description": "UUID of the conversation"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the conversation"
+          },
+          "agent_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the agent"
+          },
+          "assignee_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the assignee"
+          },
+          "can_reply": {
+            "type": "boolean",
+            "description": "Whether the conversation can be replied to"
+          },
+          "contact_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the contact"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The object to save custom attributes for conversation, accepts custom attributes key and value"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "labels": {
+            "type": "array",
+            "items": {
+              "type": "string"
+            },
+            "description": "The labels of the conversation"
+          },
+          "muted": {
+            "type": "boolean",
+            "description": "Whether the conversation is muted"
+          },
+          "snoozed_until": {
+            "type": "number",
+            "description": "The time at which the conversation will be unmuted"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "open",
+              "resolved",
+              "pending"
+            ],
+            "description": "The status of the conversation"
+          },
+          "created_at": {
+            "type": "number",
+            "description": "The time at which conversation was created"
+          },
+          "updated_at": {
+            "type": "number",
+            "description": "The time at which conversation was updated"
+          },
+          "timestamp": {
+            "type": "string",
+            "description": "The time at which conversation was created"
+          },
+          "first_reply_created_at": {
+            "type": "number",
+            "description": "The time at which the first reply was created"
+          },
+          "unread_count": {
+            "type": "number",
+            "description": "The number of unread messages"
+          },
+          "last_non_activity_message": {
+            "$ref": "#/components/schemas/message"
+          },
+          "last_activity_at": {
+            "type": "number",
+            "description": "The last activity at of the conversation"
+          },
+          "priority": {
+            "type": "string",
+            "description": "The priority of the conversation"
+          },
+          "waiting_since": {
+            "type": "number",
+            "description": "The time at which the conversation was waiting"
+          },
+          "sla_policy_id": {
+            "type": "number",
+            "description": "The ID of the SLA policy"
+          },
+          "applied_sla": {
+            "type": "object",
+            "description": "The applied SLA"
+          },
+          "sla_events": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "description": "SLA event objects"
+            }
+          }
+        }
+      },
+      "message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content of the message"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The ID of the account"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "The ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "number",
+            "description": "The ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "enum": [
+              0,
+              1,
+              2
+            ],
+            "description": "The type of the message"
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "The time at which message was created"
+          },
+          "updated_at": {
+            "type": "integer",
+            "description": "The time at which message was updated"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "The flags which shows whether the message is private or not"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "sent",
+              "delivered",
+              "read",
+              "failed"
+            ],
+            "description": "The status of the message"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The source ID of the message"
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_select",
+              "cards",
+              "form"
+            ],
+            "description": "The type of the template message"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "The content attributes for each content_type"
+          },
+          "sender_type": {
+            "type": "string",
+            "enum": [
+              "contact",
+              "agent",
+              "agent_bot"
+            ],
+            "description": "The type of the sender"
+          },
+          "sender_id": {
+            "type": "number",
+            "description": "The ID of the sender"
+          },
+          "external_source_ids": {
+            "type": "object",
+            "description": "The external source IDs of the message"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "The additional attributes of the message"
+          },
+          "processed_message_content": {
+            "type": "string",
+            "description": "The processed message content"
+          },
+          "sentiment": {
+            "type": "object",
+            "description": "The sentiment of the message"
+          },
+          "conversation": {
+            "type": "object",
+            "description": "The conversation object"
+          },
+          "attachment": {
+            "type": "object",
+            "description": "The file object attached to the image"
+          },
+          "sender": {
+            "type": "object",
+            "description": "User/Agent/AgentBot object"
+          }
+        }
+      },
+      "user": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          },
+          "access_token": {
+            "type": "string"
+          },
+          "account_id": {
+            "type": "number"
+          },
+          "available_name": {
+            "type": "string"
+          },
+          "avatar_url": {
+            "type": "string"
+          },
+          "confirmed": {
+            "type": "boolean"
+          },
+          "display_name": {
+            "type": "string",
+            "nullable": true
+          },
+          "message_signature": {
+            "type": "string",
+            "nullable": true
+          },
+          "email": {
+            "type": "string"
+          },
+          "hmac_identifier": {
+            "type": "string"
+          },
+          "inviter_id": {
+            "type": "number"
+          },
+          "name": {
+            "type": "string"
+          },
+          "provider": {
+            "type": "string"
+          },
+          "pubsub_token": {
+            "type": "string"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ]
+          },
+          "ui_settings": {
+            "type": "object"
+          },
+          "uid": {
+            "type": "string"
+          },
+          "type": {
+            "type": "string",
+            "nullable": true
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Available for users who are created through platform APIs and has custom attributes associated."
+          },
+          "accounts": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "properties": {
+                "id": {
+                  "type": "number"
+                },
+                "name": {
+                  "type": "string"
+                },
+                "status": {
+                  "type": "string"
+                },
+                "active_at": {
+                  "type": "string",
+                  "format": "date-time"
+                },
+                "role": {
+                  "type": "string",
+                  "enum": [
+                    "administrator",
+                    "agent"
+                  ]
+                },
+                "permissions": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                },
+                "availability": {
+                  "type": "string"
+                },
+                "availability_status": {
+                  "type": "string"
+                },
+                "auto_offline": {
+                  "type": "boolean"
+                },
+                "custom_role_id": {
+                  "type": "number",
+                  "nullable": true
+                },
+                "custom_role": {
+                  "type": "object",
+                  "nullable": true
+                }
+              }
+            }
+          }
+        }
+      },
+      "agent": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability status of the agent computed by Chatwoot."
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away."
+          },
+          "confirmed": {
+            "type": "boolean",
+            "description": "Whether the agent has confirmed their email address."
+          },
+          "email": {
+            "type": "string",
+            "description": "The email of the agent"
+          },
+          "available_name": {
+            "type": "string",
+            "description": "The available name of the agent"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the agent"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "The role of the agent"
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the agent"
+          },
+          "custom_role_id": {
+            "type": "integer",
+            "description": "The custom role id of the agent"
+          }
+        }
+      },
+      "inbox": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox"
+          },
+          "website_url": {
+            "type": "string",
+            "description": "Website URL"
+          },
+          "channel_type": {
+            "type": "string",
+            "description": "The type of the inbox"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The avatar image of the inbox"
+          },
+          "widget_color": {
+            "type": "string",
+            "description": "Widget Color used for customization of the widget"
+          },
+          "website_token": {
+            "type": "string",
+            "description": "Website Token"
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "The flag which shows whether Auto Assignment is enabled or not"
+          },
+          "web_widget_script": {
+            "type": "string",
+            "description": "Script used to load the website widget"
+          },
+          "welcome_title": {
+            "type": "string",
+            "description": "Welcome title to be displayed on the widget"
+          },
+          "welcome_tagline": {
+            "type": "string",
+            "description": "Welcome tagline to be displayed on the widget"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "The flag which shows whether greeting is enabled"
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "A greeting message when the user starts the conversation"
+          },
+          "channel_id": {
+            "type": "number",
+            "description": "ID of the channel this inbox belongs to"
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "The flag which shows whether working hours feature is enabled"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "The flag to enable collecting email from contacts"
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "The flag to enable CSAT survey"
+          },
+          "auto_assignment_config": {
+            "type": "object",
+            "description": "Configuration settings for auto assignment"
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Message to show when agents are out of office"
+          },
+          "working_hours": {
+            "type": "array",
+            "description": "Configuration for working hours of the inbox",
+            "items": {
+              "type": "object",
+              "properties": {
+                "day_of_week": {
+                  "type": "number",
+                  "description": "Day of the week (0-6, where 0 is Sunday)"
+                },
+                "closed_all_day": {
+                  "type": "boolean",
+                  "description": "Whether the inbox is closed for the entire day"
+                },
+                "open_hour": {
+                  "type": "number",
+                  "description": "Hour when inbox opens (0-23)"
+                },
+                "open_minutes": {
+                  "type": "number",
+                  "description": "Minutes of the hour when inbox opens (0-59)"
+                },
+                "close_hour": {
+                  "type": "number",
+                  "description": "Hour when inbox closes (0-23)"
+                },
+                "close_minutes": {
+                  "type": "number",
+                  "description": "Minutes of the hour when inbox closes (0-59)"
+                },
+                "open_all_day": {
+                  "type": "boolean",
+                  "description": "Whether the inbox is open for the entire day"
+                }
+              }
+            }
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone configuration for the inbox"
+          },
+          "callback_webhook_url": {
+            "type": "string",
+            "description": "Webhook URL for callbacks"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Whether to allow messages after a conversation is resolved"
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Whether to lock a contact to a single conversation"
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Type of sender name to display (e.g., friendly)"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name associated with the inbox"
+          },
+          "hmac_mandatory": {
+            "type": "boolean",
+            "description": "Whether HMAC verification is mandatory"
+          },
+          "selected_feature_flags": {
+            "type": "object",
+            "description": "Selected feature flags for the inbox"
+          },
+          "reply_time": {
+            "type": "string",
+            "description": "Expected reply time"
+          },
+          "messaging_service_sid": {
+            "type": "string",
+            "description": "Messaging service SID for SMS providers"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "Phone number associated with the inbox"
+          },
+          "medium": {
+            "type": "string",
+            "description": "Medium of communication (e.g., sms, email)"
+          },
+          "provider": {
+            "type": "string",
+            "description": "Provider of the channel"
+          }
+        }
+      },
+      "inbox_contact": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The avatar image of the inbox"
+          },
+          "channel_id": {
+            "type": "number",
+            "description": "The ID of the channel"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox"
+          },
+          "channel_type": {
+            "type": "string",
+            "description": "The type of the inbox"
+          },
+          "provider": {
+            "type": "string",
+            "description": "The provider of the inbox"
+          }
+        }
+      },
+      "agent_bot": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the agent bot"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the agent bot"
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot"
+          },
+          "bot_type": {
+            "type": "string",
+            "description": "The type of the bot"
+          },
+          "bot_config": {
+            "type": "object",
+            "description": "The configuration of the bot"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "Account ID if it's an account specific bot"
+          },
+          "access_token": {
+            "type": "string",
+            "description": "The access token for the bot"
+          },
+          "system_bot": {
+            "type": "boolean",
+            "description": "Whether the bot is a system bot"
+          }
+        }
+      },
+      "contact_inboxes": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Contact Inbox Source Id"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox_contact"
+          }
+        }
+      },
+      "contactable_inboxes": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Contact Inbox Source Id"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox"
+          }
+        }
+      },
+      "custom_filter": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the custom filter"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the custom filter"
+          },
+          "type": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ],
+            "description": "The description about the custom filter"
+          },
+          "query": {
+            "type": "object",
+            "description": "A query that needs to be saved as a custom filter"
+          },
+          "created_at": {
+            "type": "string",
+            "format": "date-time",
+            "description": "The time at which the custom filter was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "format": "date-time",
+            "description": "The time at which the custom filter was updated"
+          }
+        }
+      },
+      "webhook": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the webhook"
+          },
+          "url": {
+            "type": "string",
+            "description": "The url to which the events will be send"
+          },
+          "subscriptions": {
+            "type": "array",
+            "items": {
+              "type": "string",
+              "enum": [
+                "conversation_created",
+                "conversation_status_changed",
+                "conversation_updated",
+                "contact_created",
+                "contact_updated",
+                "message_created",
+                "message_updated",
+                "webwidget_triggered"
+              ]
+            },
+            "description": "The list of subscribed events"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The id of the account which the webhook object belongs to"
+          }
+        }
+      },
+      "account": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "Account ID"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the account"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "administrator",
+              "agent"
+            ],
+            "description": "The user role in the account"
+          }
+        }
+      },
+      "account_user": {
+        "type": "array",
+        "description": "Array of account users",
+        "items": {
+          "type": "object",
+          "properties": {
+            "account_id": {
+              "type": "integer",
+              "description": "The ID of the account"
+            },
+            "user_id": {
+              "type": "integer",
+              "description": "The ID of the user"
+            },
+            "role": {
+              "type": "string",
+              "description": "whether user is an administrator or agent"
+            }
+          }
+        }
+      },
+      "platform_account": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "Account ID"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the account"
+          }
+        }
+      },
+      "team": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the team"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the team"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the team"
+          },
+          "allow_auto_assign": {
+            "type": "boolean",
+            "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The ID of the account with the team is a part of"
+          },
+          "is_member": {
+            "type": "boolean",
+            "description": "This field shows whether the current user is a part of the team"
+          }
+        }
+      },
+      "integrations_app": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "The ID of the integration"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the integration"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the team"
+          },
+          "hook_type": {
+            "type": "string",
+            "description": "Whether the integration is an account or inbox integration"
+          },
+          "enabled": {
+            "type": "boolean",
+            "description": "Whether the integration is enabled for the account"
+          },
+          "allow_multiple_hooks": {
+            "type": "boolean",
+            "description": "Whether multiple hooks can be created for the integration"
+          },
+          "hooks": {
+            "type": "array",
+            "items": {
+              "type": "object"
+            },
+            "description": "If there are any hooks created for this integration"
+          }
+        }
+      },
+      "integrations_hook": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "The ID of the integration hook"
+          },
+          "app_id": {
+            "type": "string",
+            "description": "The ID of the integration app"
+          },
+          "inbox_id": {
+            "type": "string",
+            "description": "Inbox ID if its an Inbox integration"
+          },
+          "account_id": {
+            "type": "string",
+            "description": "Account ID of the integration"
+          },
+          "status": {
+            "type": "boolean",
+            "description": "Whether the integration hook is enabled for the account"
+          },
+          "hook_type": {
+            "type": "boolean",
+            "description": "Whether its an account or inbox integration hook"
+          },
+          "settings": {
+            "type": "object",
+            "description": "The associated settings for the integration"
+          }
+        }
+      },
+      "public_contact": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Id of the contact"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The session identifier of the contact"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the contact"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the contact"
+          },
+          "pubsub_token": {
+            "type": "string",
+            "description": "The token to be used to connect to chatwoot websocket"
+          }
+        }
+      },
+      "public_conversation": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Id of the conversation"
+          },
+          "inbox_id": {
+            "type": "string",
+            "description": "The inbox id of the conversation"
+          },
+          "messages": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message"
+            },
+            "description": "Messages in the conversation"
+          },
+          "contact": {
+            "type": "object",
+            "description": "The contact information associated to the conversation"
+          }
+        }
+      },
+      "public_message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "Id of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "Text content of the message"
+          },
+          "message_type": {
+            "type": "string",
+            "description": "Denotes the message type"
+          },
+          "content_type": {
+            "type": "string",
+            "description": "Content type of the message"
+          },
+          "content_attributes": {
+            "type": "string",
+            "description": "Additional content attributes of the message"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "Created at time stamp of the message"
+          },
+          "conversation_id": {
+            "type": "string",
+            "description": "Conversation Id of the message"
+          },
+          "attachments": {
+            "type": "array",
+            "items": {
+              "type": "object"
+            },
+            "description": "Attachments if any"
+          },
+          "sender": {
+            "type": "object",
+            "description": "Details of the sender"
+          }
+        }
+      },
+      "public_inbox": {
+        "type": "object",
+        "properties": {
+          "identifier": {
+            "type": "string",
+            "description": "Inbox identifier"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the inbox"
+          },
+          "timezone": {
+            "type": "string",
+            "description": "The timezone defined on the inbox"
+          },
+          "working_hours": {
+            "type": "array",
+            "description": "The working hours defined on the inbox",
+            "items": {
+              "type": "object",
+              "properties": {
+                "day_of_week": {
+                  "type": "integer",
+                  "description": "Day of the week as a number. Sunday -> 0, Saturday -> 6"
+                },
+                "open_all_day": {
+                  "type": "boolean",
+                  "description": "Whether or not the business is open the whole day"
+                },
+                "closed_all_day": {
+                  "type": "boolean",
+                  "description": "Whether or not the business is closed the whole day"
+                },
+                "open_hour": {
+                  "type": "integer",
+                  "description": "Opening hour. Can be null if closed all day"
+                },
+                "open_minutes": {
+                  "type": "integer",
+                  "description": "Opening minute. Can be null if closed all day"
+                },
+                "close_hour": {
+                  "type": "integer",
+                  "description": "Closing hour. Can be null if closed all day"
+                },
+                "close_minutes": {
+                  "type": "integer",
+                  "description": "Closing minute. Can be null if closed all day"
+                }
+              }
+            }
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the working hours are enabled on the inbox"
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the Customer Satisfaction survey is enabled on the inbox"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the Greeting Message is enabled on the inbox"
+          },
+          "identity_validation_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the User Identity Validation is enforced on the inbox"
+          }
+        }
+      },
+      "account_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Name of the account",
+            "example": "My Account"
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the account",
+            "example": "en"
+          },
+          "domain": {
+            "type": "string",
+            "description": "The domain of the account",
+            "example": "example.com"
+          },
+          "support_email": {
+            "type": "string",
+            "description": "The support email of the account",
+            "example": "support@example.com"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "active",
+              "suspended"
+            ],
+            "description": "The status of the account",
+            "example": "active"
+          },
+          "limits": {
+            "type": "object",
+            "description": "The limits of the account",
+            "example": {}
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the account",
+            "example": {}
+          }
+        }
+      },
+      "account_user_create_update_payload": {
+        "type": "object",
+        "required": [
+          "user_id",
+          "role"
+        ],
+        "properties": {
+          "user_id": {
+            "type": "integer",
+            "description": "The ID of the user",
+            "example": 1
+          },
+          "role": {
+            "type": "string",
+            "description": "whether user is an administrator or agent",
+            "example": "administrator"
+          }
+        }
+      },
+      "platform_agent_bot_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot",
+            "example": "My Agent Bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the agent bot",
+            "example": "This is a sample agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot",
+            "example": "https://example.com/webhook"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "The account ID to associate the agent bot with",
+            "example": 1
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the agent bot avatar",
+            "example": "https://example.com/avatar.png"
+          }
+        }
+      },
+      "agent_bot_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot",
+            "example": "My Agent Bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the agent bot",
+            "example": "This is a sample agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot",
+            "example": "https://example.com/webhook"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the agent bot avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "bot_type": {
+            "type": "integer",
+            "description": "The type of the bot (0 for webhook)",
+            "example": 0
+          },
+          "bot_config": {
+            "type": "object",
+            "description": "The configuration for the bot",
+            "example": {}
+          }
+        }
+      },
+      "user_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Name of the user",
+            "example": "Daniel"
+          },
+          "display_name": {
+            "type": "string",
+            "description": "Display name of the user",
+            "example": "Dan"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the user",
+            "example": "daniel@acme.inc"
+          },
+          "password": {
+            "type": "string",
+            "description": "Password must contain uppercase, lowercase letters, number and a special character",
+            "example": "Password2!"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes you want to associate with the user",
+            "example": {}
+          }
+        }
+      },
+      "canned_response_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "Message content for canned response",
+            "example": "Hello, {{contact.name}}! Welcome to our service."
+          },
+          "short_code": {
+            "type": "string",
+            "description": "Short Code for quick access of the canned response",
+            "example": "welcome"
+          }
+        }
+      },
+      "custom_attribute_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "attribute_display_name": {
+            "type": "string",
+            "description": "Attribute display name",
+            "example": "Custom Attribute"
+          },
+          "attribute_display_type": {
+            "type": "integer",
+            "description": "Attribute display type (text- 0, number- 1, currency- 2, percent- 3, link- 4, date- 5, list- 6, checkbox- 7)",
+            "example": 0
+          },
+          "attribute_description": {
+            "type": "string",
+            "description": "Attribute description",
+            "example": "This is a custom attribute"
+          },
+          "attribute_key": {
+            "type": "string",
+            "description": "Attribute unique key value",
+            "example": "custom_attribute"
+          },
+          "attribute_values": {
+            "type": "array",
+            "description": "Attribute values",
+            "items": {
+              "type": "string"
+            },
+            "example": [
+              "value1",
+              "value2"
+            ]
+          },
+          "attribute_model": {
+            "type": "integer",
+            "description": "Attribute type(conversation_attribute- 0, contact_attribute- 1)",
+            "example": 0
+          },
+          "regex_pattern": {
+            "type": "string",
+            "description": "Regex pattern (Only applicable for type- text). The regex pattern is used to validate the attribute value(s).",
+            "example": "^[a-zA-Z0-9]+$"
+          },
+          "regex_cue": {
+            "type": "string",
+            "description": "Regex cue message (Only applicable for type- text). The cue message is shown when the regex pattern is not matched.",
+            "example": "Please enter a valid value"
+          }
+        }
+      },
+      "agent_create_payload": {
+        "type": "object",
+        "required": [
+          "name",
+          "email",
+          "role"
+        ],
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Full Name of the agent",
+            "example": "John Doe"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the Agent",
+            "example": "john.doe@acme.inc"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "Whether its administrator or agent",
+            "example": "agent"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability setting of the agent.",
+            "example": "available"
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away.",
+            "example": true
+          }
+        }
+      },
+      "agent_update_payload": {
+        "type": "object",
+        "required": [
+          "role"
+        ],
+        "properties": {
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "Whether its administrator or agent",
+            "example": "agent"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability status of the agent.",
+            "example": "available"
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away.",
+            "example": true
+          }
+        }
+      },
+      "contact_create_payload": {
+        "type": "object",
+        "required": [
+          "inbox_id"
+        ],
+        "properties": {
+          "inbox_id": {
+            "type": "number",
+            "description": "ID of the inbox to which the contact belongs",
+            "example": 1
+          },
+          "name": {
+            "type": "string",
+            "description": "name of the contact",
+            "example": "Alice"
+          },
+          "email": {
+            "type": "string",
+            "description": "email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "whether the contact is blocked or not",
+            "example": false
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the contact avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "A unique identifier for the contact in external system",
+            "example": "1234567890"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "An object where you can store additional attributes for contact. example {\"type\":\"customer\", \"age\":30}",
+            "example": {
+              "type": "customer",
+              "age": 30
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}, this should have a valid custom attribute definition.",
+            "example": {}
+          }
+        }
+      },
+      "contact_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "name of the contact",
+            "example": "Alice"
+          },
+          "email": {
+            "type": "string",
+            "description": "email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "whether the contact is blocked or not",
+            "example": false
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the contact avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "A unique identifier for the contact in external system",
+            "example": "1234567890"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "An object where you can store additional attributes for contact. example {\"type\":\"customer\", \"age\":30}",
+            "example": {
+              "type": "customer",
+              "age": 30
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}, this should have a valid custom attribute definition.",
+            "example": {}
+          }
+        }
+      },
+      "conversation_create_payload": {
+        "type": "object",
+        "required": [
+          "source_id",
+          "inbox_id"
+        ],
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Conversation source id",
+            "example": "1234567890"
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "Id of inbox in which the conversation is created <br/> Allowed Inbox Types: Website, Phone, Api, Email",
+            "example": 1
+          },
+          "contact_id": {
+            "type": "integer",
+            "description": "Contact Id for which conversation is created",
+            "example": 1
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "Lets you specify attributes like browser information",
+            "example": {
+              "browser": "Chrome",
+              "browser_version": "89.0.4389.82",
+              "os": "Windows",
+              "os_version": "10"
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The object to save custom attributes for conversation, accepts custom attributes key and value",
+            "example": {
+              "attribute_key": "attribute_value",
+              "priority_conversation_number": 3
+            }
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "open",
+              "resolved",
+              "pending"
+            ],
+            "description": "Specify the conversation whether it's pending, open, closed",
+            "example": "open"
+          },
+          "assignee_id": {
+            "type": "integer",
+            "description": "Agent Id for assigning a conversation to an agent",
+            "example": 1
+          },
+          "team_id": {
+            "type": "integer",
+            "description": "Team Id for assigning a conversation to a team\\",
+            "example": 1
+          },
+          "snoozed_until": {
+            "type": "string",
+            "format": "date-time",
+            "description": "Snoozed until date time",
+            "example": "2030-07-21T17:32:28Z"
+          },
+          "message": {
+            "type": "object",
+            "description": "The initial message to be sent to the conversation",
+            "required": [
+              "content"
+            ],
+            "properties": {
+              "content": {
+                "type": "string",
+                "description": "The content of the message",
+                "example": "Hello, how can I help you?"
+              },
+              "template_params": {
+                "type": "object",
+                "description": "The template params for the message in case of whatsapp Channel",
+                "properties": {
+                  "name": {
+                    "type": "string",
+                    "description": "Name of the template",
+                    "example": "sample_issue_resolution"
+                  },
+                  "category": {
+                    "type": "string",
+                    "description": "Category of the template",
+                    "example": "UTILITY"
+                  },
+                  "language": {
+                    "type": "string",
+                    "description": "Language of the template",
+                    "example": "en_US"
+                  },
+                  "processed_params": {
+                    "type": "object",
+                    "description": "The processed param values for template variables in template",
+                    "example": {
+                      "1": "Chatwoot"
+                    }
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation_message_create_payload": {
+        "type": "object",
+        "required": [
+          "content"
+        ],
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "The content of the message",
+            "example": "Hello, how can I help you?"
+          },
+          "message_type": {
+            "type": "string",
+            "enum": [
+              "outgoing",
+              "incoming"
+            ],
+            "description": "The type of the message",
+            "example": "outgoing"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "Flag to identify if it is a private note",
+            "example": false
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_email",
+              "cards",
+              "input_select",
+              "form",
+              "article"
+            ],
+            "description": "Content type of the message",
+            "example": "text"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "Attributes based on the content type",
+            "example": {}
+          },
+          "campaign_id": {
+            "type": "integer",
+            "description": "The campaign id to which the message belongs",
+            "example": 1
+          },
+          "template_params": {
+            "type": "object",
+            "description": "The template params for the message in case of whatsapp Channel",
+            "properties": {
+              "name": {
+                "type": "string",
+                "description": "Name of the template",
+                "example": "sample_issue_resolution"
+              },
+              "category": {
+                "type": "string",
+                "description": "Category of the template",
+                "example": "UTILITY"
+              },
+              "language": {
+                "type": "string",
+                "description": "Language of the template",
+                "example": "en_US"
+              },
+              "processed_params": {
+                "type": "object",
+                "description": "The processed param values for template variables in template",
+                "example": {
+                  "1": "Chatwoot"
+                }
+              }
+            }
+          }
+        }
+      },
+      "inbox_create_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox",
+            "example": "Support"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Image file for avatar"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Enable greeting message",
+            "example": true
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "Greeting message to be displayed on the widget",
+            "example": "Hello, how can I help you?"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "Enable email collection",
+            "example": true
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Enable CSAT survey",
+            "example": true
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "Enable Auto Assignment",
+            "example": true
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Enable working hours",
+            "example": true
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Out of office message to be displayed on the widget",
+            "example": "We are currently out of office. Please leave a message and we will get back to you."
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone of the inbox",
+            "example": "America/New_York"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Allow messages after conversation is resolved",
+            "example": true
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Lock to single conversation",
+            "example": true
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "Id of the help center portal to attach to the inbox",
+            "example": 1
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Sender name type for the inbox",
+            "enum": [
+              "friendly",
+              "professional"
+            ],
+            "example": "friendly"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name for the inbox",
+            "example": "My Business"
+          },
+          "channel": {
+            "type": "object",
+            "properties": {
+              "type": {
+                "type": "string",
+                "description": "Type of the channel",
+                "enum": [
+                  "web_widget",
+                  "api",
+                  "email",
+                  "line",
+                  "telegram",
+                  "whatsapp",
+                  "sms"
+                ],
+                "example": "web_widget"
+              },
+              "website_url": {
+                "type": "string",
+                "description": "URL at which the widget will be loaded",
+                "example": "https://example.com"
+              },
+              "welcome_title": {
+                "type": "string",
+                "description": "Welcome title to be displayed on the widget",
+                "example": "Welcome to our support"
+              },
+              "welcome_tagline": {
+                "type": "string",
+                "description": "Welcome tagline to be displayed on the widget",
+                "example": "We are here to help you"
+              },
+              "widget_color": {
+                "type": "string",
+                "description": "A Hex-color string used to customize the widget",
+                "example": "#FF5733"
+              }
+            }
+          }
+        }
+      },
+      "inbox_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox",
+            "example": "Support"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Image file for avatar"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Enable greeting message",
+            "example": true
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "Greeting message to be displayed on the widget",
+            "example": "Hello, how can I help you?"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "Enable email collection",
+            "example": true
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Enable CSAT survey",
+            "example": true
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "Enable Auto Assignment",
+            "example": true
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Enable working hours",
+            "example": true
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Out of office message to be displayed on the widget",
+            "example": "We are currently out of office. Please leave a message and we will get back to you."
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone of the inbox",
+            "example": "America/New_York"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Allow messages after conversation is resolved",
+            "example": true
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Lock to single conversation",
+            "example": true
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "Id of the help center portal to attach to the inbox",
+            "example": 1
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Sender name type for the inbox",
+            "enum": [
+              "friendly",
+              "professional"
+            ],
+            "example": "friendly"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name for the inbox",
+            "example": "My Business"
+          },
+          "channel": {
+            "type": "object",
+            "properties": {
+              "website_url": {
+                "type": "string",
+                "description": "URL at which the widget will be loaded",
+                "example": "https://example.com"
+              },
+              "welcome_title": {
+                "type": "string",
+                "description": "Welcome title to be displayed on the widget",
+                "example": "Welcome to our support"
+              },
+              "welcome_tagline": {
+                "type": "string",
+                "description": "Welcome tagline to be displayed on the widget",
+                "example": "We are here to help you"
+              },
+              "widget_color": {
+                "type": "string",
+                "description": "A Hex-color string used to customize the widget",
+                "example": "#FF5733"
+              }
+            }
+          }
+        }
+      },
+      "team_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the team",
+            "example": "Support Team"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the team",
+            "example": "This is a team of support agents"
+          },
+          "allow_auto_assign": {
+            "type": "boolean",
+            "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team",
+            "example": true
+          }
+        }
+      },
+      "custom_filter_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the custom filter",
+            "example": "My Custom Filter"
+          },
+          "type": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ],
+            "description": "The description about the custom filter",
+            "example": "conversation"
+          },
+          "query": {
+            "type": "object",
+            "description": "A query that needs to be saved as a custom filter",
+            "example": {}
+          }
+        }
+      },
+      "webhook_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "url": {
+            "type": "string",
+            "description": "The url where the events should be sent",
+            "example": "https://example.com/webhook"
+          },
+          "subscriptions": {
+            "type": "array",
+            "items": {
+              "type": "string",
+              "enum": [
+                "conversation_created",
+                "conversation_status_changed",
+                "conversation_updated",
+                "message_created",
+                "message_updated",
+                "contact_created",
+                "contact_updated",
+                "webwidget_triggered"
+              ]
+            },
+            "description": "The events you want to subscribe to.",
+            "example": [
+              "conversation_created",
+              "conversation_status_changed"
+            ]
+          }
+        }
+      },
+      "integrations_hook_create_payload": {
+        "type": "object",
+        "properties": {
+          "app_id": {
+            "type": "integer",
+            "description": "The ID of app for which integration hook is being created",
+            "example": 1
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "The inbox ID, if the hook is an inbox hook",
+            "example": 1
+          },
+          "status": {
+            "type": "integer",
+            "description": "The status of the integration (0 for inactive, 1 for active)",
+            "example": 1
+          },
+          "settings": {
+            "type": "object",
+            "description": "The settings required by the integration",
+            "example": {}
+          }
+        }
+      },
+      "integrations_hook_update_payload": {
+        "type": "object",
+        "properties": {
+          "status": {
+            "type": "integer",
+            "description": "The status of the integration (0 for inactive, 1 for active)",
+            "example": 1
+          },
+          "settings": {
+            "type": "object",
+            "description": "The settings required by the integration",
+            "example": {}
+          }
+        }
+      },
+      "automation_rule_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Rule name",
+            "example": "Add label on message create event"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the automation and actions",
+            "example": "Add label support and sales on message create event if incoming message content contains text help"
+          },
+          "event_name": {
+            "type": "string",
+            "enum": [
+              "conversation_created",
+              "conversation_updated",
+              "message_created"
+            ],
+            "example": "message_created",
+            "description": "The event when you want to execute the automation actions"
+          },
+          "active": {
+            "type": "boolean",
+            "description": "Enable/disable automation rule"
+          },
+          "actions": {
+            "type": "array",
+            "description": "Array of actions which you want to perform when condition matches, e.g add label support if message contains content help.",
+            "items": {
+              "type": "object",
+              "example": {
+                "action_name": "add_label",
+                "action_params": [
+                  "support"
+                ]
+              }
+            }
+          },
+          "conditions": {
+            "type": "array",
+            "description": "Array of conditions on which conversation filter would work, e.g message content contains text help.",
+            "items": {
+              "type": "object",
+              "example": {
+                "attribute_key": "content",
+                "filter_operator": "contains",
+                "query_operator": "OR",
+                "values": [
+                  "help"
+                ]
+              }
+            }
+          }
+        }
+      },
+      "portal_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "color": {
+            "type": "string",
+            "description": "Header color for help-center in hex format",
+            "example": "#FFFFFF"
+          },
+          "custom_domain": {
+            "type": "string",
+            "description": "Custom domain to display help center.",
+            "example": "chatwoot.help"
+          },
+          "header_text": {
+            "type": "string",
+            "description": "Help center header",
+            "example": "Handbook"
+          },
+          "homepage_link": {
+            "type": "string",
+            "description": "link to main dashboard",
+            "example": "https://www.chatwoot.com/"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name for the portal",
+            "example": "Handbook"
+          },
+          "page_title": {
+            "type": "string",
+            "description": "Page title for the portal",
+            "example": "Handbook"
+          },
+          "slug": {
+            "type": "string",
+            "description": "Slug for the portal to display in link",
+            "example": "handbook"
+          },
+          "archived": {
+            "type": "boolean",
+            "description": "Status to check if portal is live",
+            "example": false
+          },
+          "config": {
+            "type": "object",
+            "description": "Configuration about supporting locales",
+            "example": {
+              "allowed_locales": [
+                "en",
+                "es"
+              ],
+              "default_locale": "en"
+            }
+          }
+        }
+      },
+      "category_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the category",
+            "example": "Category Name"
+          },
+          "description": {
+            "type": "string",
+            "description": "A description for the category",
+            "example": "Category description"
+          },
+          "position": {
+            "type": "integer",
+            "description": "Category position in the portal list to sort",
+            "example": 1
+          },
+          "slug": {
+            "type": "string",
+            "description": "The category slug used in the URL",
+            "example": "category-name"
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the category",
+            "example": "en"
+          },
+          "icon": {
+            "type": "string",
+            "description": "The icon of the category as a string (emoji)",
+            "example": "📚"
+          },
+          "parent_category_id": {
+            "type": "integer",
+            "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category.",
+            "example": 1
+          },
+          "associated_category_id": {
+            "type": "integer",
+            "description": "To associate similar categories to each other, e.g same category of product documentation in different languages",
+            "example": 2
+          }
+        }
+      },
+      "article_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "title": {
+            "type": "string",
+            "description": "The title of the article",
+            "example": "Article Title"
+          },
+          "slug": {
+            "type": "string",
+            "description": "The slug of the article",
+            "example": "article-title"
+          },
+          "position": {
+            "type": "integer",
+            "description": "article position in category",
+            "example": 1
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content.",
+            "example": "This is the content of the article"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the article",
+            "example": "This is the description of the article"
+          },
+          "category_id": {
+            "type": "integer",
+            "description": "The category id of the article",
+            "example": 1
+          },
+          "author_id": {
+            "type": "integer",
+            "description": "The author agent id of the article",
+            "example": 1
+          },
+          "associated_article_id": {
+            "type": "integer",
+            "description": "To associate similar articles to each other, e.g to provide the link for the reference.",
+            "example": 2
+          },
+          "status": {
+            "type": "integer",
+            "description": "The status of the article. 0 for draft, 1 for published, 2 for archived",
+            "example": 1
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the article",
+            "example": "en"
+          },
+          "meta": {
+            "type": "object",
+            "description": "Use for search",
+            "example": {
+              "tags": [
+                "article_name"
+              ],
+              "title": "article title",
+              "description": "article description"
+            }
+          }
+        }
+      },
+      "public_contact_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "identifier": {
+            "type": "string",
+            "description": "External identifier of the contact",
+            "example": "1234567890"
+          },
+          "identifier_hash": {
+            "type": "string",
+            "description": "Identifier hash prepared for HMAC authentication",
+            "example": "e93275d4eba0e5679ad55f5360af00444e2a888df9b0afa3e8b691c3173725f9"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the contact",
+            "example": "Alice"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "Phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes of the customer",
+            "example": {}
+          }
+        }
+      },
+      "public_message_create_payload": {
+        "type": "object",
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "Content for the message",
+            "example": "Hello, how can I help you?"
+          },
+          "echo_id": {
+            "type": "string",
+            "description": "Temporary identifier which will be passed back via websockets",
+            "example": "1234567890"
+          }
+        }
+      },
+      "public_message_update_payload": {
+        "type": "object",
+        "properties": {
+          "submitted_values": {
+            "type": "object",
+            "description": "Replies to the Bot Message Types",
+            "properties": {
+              "name": {
+                "type": "string",
+                "description": "The name of the submiitted value",
+                "example": "My Name"
+              },
+              "title": {
+                "type": "string",
+                "description": "The title of the submitted value",
+                "example": "My Title"
+              },
+              "value": {
+                "type": "string",
+                "description": "The value of the submitted value",
+                "example": "value"
+              },
+              "csat_survey_response": {
+                "type": "object",
+                "description": "The CSAT survey response",
+                "properties": {
+                  "feedback_message": {
+                    "type": "string",
+                    "description": "The feedback message of the CSAT survey response",
+                    "example": "Great service!"
+                  },
+                  "rating": {
+                    "type": "integer",
+                    "description": "The rating of the CSAT survey response",
+                    "example": 5
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "public_conversation_create_payload": {
+        "type": "object",
+        "properties": {
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes of the conversation",
+            "example": {}
+          }
+        }
+      },
+      "extended_contact": {
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/contact"
+          },
+          {
+            "type": "object",
+            "properties": {
+              "id": {
+                "type": "number",
+                "description": "Id of the user"
+              },
+              "availability_status": {
+                "type": "string",
+                "enum": [
+                  "online",
+                  "offline"
+                ],
+                "description": "Availability status of the user"
+              }
+            }
+          }
+        ]
+      },
+      "contact_base": {
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/generic_id"
+          },
+          {
+            "$ref": "#/components/schemas/contact"
+          }
+        ]
+      },
+      "contact_list": {
+        "type": "array",
+        "description": "array of contacts",
+        "items": {
+          "allOf": [
+            {
+              "$ref": "#/components/schemas/contact"
+            }
+          ]
+        }
+      },
+      "contact_conversations": {
+        "type": "array",
+        "description": "array of conversations",
+        "items": {
+          "allOf": [
+            {
+              "$ref": "#/components/schemas/conversation"
+            },
+            {
+              "type": "object",
+              "properties": {
+                "meta": {
+                  "type": "object",
+                  "properties": {
+                    "sender": {
+                      "type": "object",
+                      "properties": {
+                        "additional_attributes": {
+                          "type": "object",
+                          "description": "The additional attributes of the sender"
+                        },
+                        "availability_status": {
+                          "type": "string",
+                          "description": "The availability status of the sender"
+                        },
+                        "email": {
+                          "type": "string",
+                          "description": "The email of the sender"
+                        },
+                        "id": {
+                          "type": "number",
+                          "description": "ID fo the sender"
+                        },
+                        "name": {
+                          "type": "string",
+                          "description": "The name of the sender"
+                        },
+                        "phone_number": {
+                          "type": "string",
+                          "description": "The phone number of the sender"
+                        },
+                        "blocked": {
+                          "type": "boolean",
+                          "description": "Whether the sender is blocked"
+                        },
+                        "identifier": {
+                          "type": "string",
+                          "description": "The identifier of the sender"
+                        },
+                        "thumbnail": {
+                          "type": "string",
+                          "description": "Avatar URL of the contact"
+                        },
+                        "custom_attributes": {
+                          "type": "object",
+                          "description": "The custom attributes of the sender"
+                        },
+                        "last_activity_at": {
+                          "type": "number",
+                          "description": "The last activity at of the sender"
+                        },
+                        "created_at": {
+                          "type": "number",
+                          "description": "The created at of the sender"
+                        }
+                      }
+                    },
+                    "channel": {
+                      "type": "string",
+                      "description": "Channel Type"
+                    },
+                    "assignee": {
+                      "$ref": "#/components/schemas/user"
+                    },
+                    "hmac_verified": {
+                      "type": "boolean",
+                      "description": "Whether the hmac is verified"
+                    }
+                  }
+                }
+              }
+            },
+            {
+              "type": "object",
+              "properties": {
+                "display_id": {
+                  "type": "number"
+                }
+              }
+            }
+          ]
+        }
+      },
+      "contact_labels": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "description": "Array of labels",
+            "items": {
+              "type": "string"
+            }
+          }
+        }
+      },
+      "conversation_list": {
+        "type": "object",
+        "properties": {
+          "data": {
+            "type": "object",
+            "properties": {
+              "meta": {
+                "type": "object",
+                "properties": {
+                  "mine_count": {
+                    "type": "number"
+                  },
+                  "unassigned_count": {
+                    "type": "number"
+                  },
+                  "assigned_count": {
+                    "type": "number"
+                  },
+                  "all_count": {
+                    "type": "number"
+                  }
+                }
+              },
+              "payload": {
+                "type": "array",
+                "description": "array of conversations",
+                "items": {
+                  "allOf": [
+                    {
+                      "$ref": "#/components/schemas/generic_id"
+                    },
+                    {
+                      "$ref": "#/components/schemas/conversation"
+                    },
+                    {
+                      "type": "object",
+                      "properties": {
+                        "meta": {
+                          "type": "object",
+                          "properties": {
+                            "sender": {
+                              "type": "object",
+                              "properties": {
+                                "additional_attributes": {
+                                  "type": "object",
+                                  "description": "The additional attributes of the sender"
+                                },
+                                "availability_status": {
+                                  "type": "string",
+                                  "description": "The availability status of the sender"
+                                },
+                                "email": {
+                                  "type": "string",
+                                  "description": "The email of the sender"
+                                },
+                                "id": {
+                                  "type": "number",
+                                  "description": "ID fo the sender"
+                                },
+                                "name": {
+                                  "type": "string",
+                                  "description": "The name of the sender"
+                                },
+                                "phone_number": {
+                                  "type": "string",
+                                  "description": "The phone number of the sender"
+                                },
+                                "blocked": {
+                                  "type": "boolean",
+                                  "description": "Whether the sender is blocked"
+                                },
+                                "identifier": {
+                                  "type": "string",
+                                  "description": "The identifier of the sender"
+                                },
+                                "thumbnail": {
+                                  "type": "string",
+                                  "description": "Avatar URL of the contact"
+                                },
+                                "custom_attributes": {
+                                  "type": "object",
+                                  "description": "The custom attributes of the sender"
+                                },
+                                "last_activity_at": {
+                                  "type": "number",
+                                  "description": "The last activity at of the sender"
+                                },
+                                "created_at": {
+                                  "type": "number",
+                                  "description": "The created at of the sender"
+                                }
+                              }
+                            },
+                            "channel": {
+                              "type": "string",
+                              "description": "Channel Type"
+                            },
+                            "assignee": {
+                              "$ref": "#/components/schemas/user"
+                            },
+                            "hmac_verified": {
+                              "type": "boolean",
+                              "description": "Whether the hmac is verified"
+                            }
+                          }
+                        }
+                      }
+                    }
+                  ]
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation_show": {
+        "type": "object",
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/conversation"
+          },
+          {
+            "type": "object",
+            "properties": {
+              "meta": {
+                "type": "object",
+                "properties": {
+                  "sender": {
+                    "type": "object",
+                    "properties": {
+                      "additional_attributes": {
+                        "type": "object",
+                        "description": "The additional attributes of the sender"
+                      },
+                      "availability_status": {
+                        "type": "string",
+                        "description": "The availability status of the sender"
+                      },
+                      "email": {
+                        "type": "string",
+                        "description": "The email of the sender"
+                      },
+                      "id": {
+                        "type": "number",
+                        "description": "ID fo the sender"
+                      },
+                      "name": {
+                        "type": "string",
+                        "description": "The name of the sender"
+                      },
+                      "phone_number": {
+                        "type": "string",
+                        "description": "The phone number of the sender"
+                      },
+                      "blocked": {
+                        "type": "boolean",
+                        "description": "Whether the sender is blocked"
+                      },
+                      "identifier": {
+                        "type": "string",
+                        "description": "The identifier of the sender"
+                      },
+                      "thumbnail": {
+                        "type": "string",
+                        "description": "Avatar URL of the contact"
+                      },
+                      "custom_attributes": {
+                        "type": "object",
+                        "description": "The custom attributes of the sender"
+                      },
+                      "last_activity_at": {
+                        "type": "number",
+                        "description": "The last activity at of the sender"
+                      },
+                      "created_at": {
+                        "type": "number",
+                        "description": "The created at of the sender"
+                      }
+                    }
+                  },
+                  "channel": {
+                    "type": "string",
+                    "description": "Channel Type"
+                  },
+                  "assignee": {
+                    "$ref": "#/components/schemas/user"
+                  },
+                  "hmac_verified": {
+                    "type": "boolean",
+                    "description": "Whether the hmac is verified"
+                  }
+                }
+              }
+            }
+          }
+        ]
+      },
+      "conversation_status_toggle": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "type": "object"
+          },
+          "payload": {
+            "type": "object",
+            "properties": {
+              "success": {
+                "type": "boolean"
+              },
+              "current_status": {
+                "type": "string",
+                "enum": [
+                  "open",
+                  "resolved"
+                ]
+              },
+              "conversation_id": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "conversation_labels": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "description": "Array of labels",
+            "items": {
+              "type": "string"
+            }
+          }
+        }
+      },
+      "account_summary": {
+        "type": "object",
+        "properties": {
+          "avg_first_response_time": {
+            "type": "string"
+          },
+          "avg_resolution_time": {
+            "type": "string"
+          },
+          "conversations_count": {
+            "type": "number"
+          },
+          "incoming_messages_count": {
+            "type": "number"
+          },
+          "outgoing_messages_count": {
+            "type": "number"
+          },
+          "resolutions_count": {
+            "type": "number"
+          },
+          "previous": {
+            "type": "object",
+            "properties": {
+              "avg_first_response_time": {
+                "type": "string"
+              },
+              "avg_resolution_time": {
+                "type": "string"
+              },
+              "conversations_count": {
+                "type": "number"
+              },
+              "incoming_messages_count": {
+                "type": "number"
+              },
+              "outgoing_messages_count": {
+                "type": "number"
+              },
+              "resolutions_count": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "agent_conversation_metrics": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          },
+          "name": {
+            "type": "string"
+          },
+          "email": {
+            "type": "string"
+          },
+          "thumbnail": {
+            "type": "string"
+          },
+          "availability": {
+            "type": "string"
+          },
+          "metric": {
+            "type": "object",
+            "properties": {
+              "open": {
+                "type": "number"
+              },
+              "unattended": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "contact_detail": {
+        "type": "object",
+        "properties": {
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the contact",
+            "properties": {
+              "city": {
+                "type": "string",
+                "description": "City of the contact"
+              },
+              "country": {
+                "type": "string",
+                "description": "Country of the contact"
+              },
+              "country_code": {
+                "type": "string",
+                "description": "Country code of the contact"
+              },
+              "created_at_ip": {
+                "type": "string",
+                "description": "IP address when the contact was created"
+              }
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the contact"
+          },
+          "email": {
+            "type": "string",
+            "description": "The email address of the contact"
+          },
+          "id": {
+            "type": "integer",
+            "description": "The ID of the contact"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "The identifier of the contact",
+            "nullable": true
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the contact"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "The phone number of the contact",
+            "nullable": true
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the contact"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "Whether the contact is blocked"
+          },
+          "type": {
+            "type": "string",
+            "description": "The type of entity",
+            "enum": [
+              "contact"
+            ]
+          }
+        }
+      },
+      "message_detailed": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content of the message"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "The ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "number",
+            "description": "The ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "enum": [
+              0,
+              1,
+              2,
+              3
+            ],
+            "description": "The type of the message (0: incoming, 1: outgoing, 2: activity, 3: template)"
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_select",
+              "cards",
+              "form",
+              "input_csat"
+            ],
+            "description": "The type of the message content"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "sent",
+              "delivered",
+              "read",
+              "failed"
+            ],
+            "description": "The status of the message"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "The content attributes for each content_type",
+            "properties": {
+              "in_reply_to": {
+                "type": "string",
+                "description": "ID of the message this is replying to",
+                "nullable": true
+              }
+            }
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "The timestamp when message was created"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "The flag which shows whether the message is private or not"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The source ID of the message",
+            "nullable": true
+          },
+          "sender": {
+            "$ref": "#/components/schemas/contact_detail"
+          }
+        }
+      },
+      "conversation_meta": {
+        "type": "object",
+        "properties": {
+          "labels": {
+            "type": "array",
+            "items": {
+              "type": "string"
+            },
+            "description": "Labels associated with the conversation"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "properties": {
+              "browser": {
+                "type": "object",
+                "properties": {
+                  "device_name": {
+                    "type": "string",
+                    "description": "Name of the device"
+                  },
+                  "browser_name": {
+                    "type": "string",
+                    "description": "Name of the browser"
+                  },
+                  "platform_name": {
+                    "type": "string",
+                    "description": "Name of the platform"
+                  },
+                  "browser_version": {
+                    "type": "string",
+                    "description": "Version of the browser"
+                  },
+                  "platform_version": {
+                    "type": "string",
+                    "description": "Version of the platform"
+                  }
+                }
+              },
+              "referer": {
+                "type": "string",
+                "description": "Referrer URL"
+              },
+              "initiated_at": {
+                "type": "object",
+                "properties": {
+                  "timestamp": {
+                    "type": "string",
+                    "description": "Timestamp when the conversation was initiated"
+                  }
+                }
+              },
+              "browser_language": {
+                "type": "string",
+                "description": "Browser language setting"
+              },
+              "conversation_language": {
+                "type": "string",
+                "description": "Conversation language"
+              }
+            },
+            "description": "Additional attributes of the conversation"
+          },
+          "contact": {
+            "$ref": "#/components/schemas/contact_detail"
+          },
+          "agent_last_seen_at": {
+            "type": "string",
+            "description": "Timestamp when the agent last saw the conversation",
+            "nullable": true
+          },
+          "assignee_last_seen_at": {
+            "type": "string",
+            "description": "Timestamp when the assignee last saw the conversation",
+            "nullable": true
+          }
+        }
+      },
+      "conversation_messages": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "$ref": "#/components/schemas/conversation_meta"
+          },
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message_detailed"
+            },
+            "description": "List of messages in the conversation"
+          }
+        }
+      },
+      "contact_meta": {
+        "type": "object",
+        "properties": {
+          "count": {
+            "type": "integer",
+            "description": "Total number of contacts"
+          },
+          "current_page": {
+            "type": "string",
+            "description": "Current page number"
+          }
+        }
+      },
+      "contact_inbox": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Source identifier for the contact inbox"
+          },
+          "inbox": {
+            "type": "object",
+            "properties": {
+              "id": {
+                "type": "integer",
+                "description": "ID of the inbox"
+              },
+              "avatar_url": {
+                "type": "string",
+                "description": "URL for the inbox avatar"
+              },
+              "channel_id": {
+                "type": "integer",
+                "description": "ID of the channel"
+              },
+              "name": {
+                "type": "string",
+                "description": "Name of the inbox"
+              },
+              "channel_type": {
+                "type": "string",
+                "description": "Type of channel"
+              },
+              "provider": {
+                "type": "string",
+                "description": "Provider of the inbox",
+                "nullable": true
+              }
+            }
+          }
+        }
+      },
+      "contact_list_item": {
+        "type": "object",
+        "properties": {
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the contact",
+            "properties": {
+              "city": {
+                "type": "string",
+                "description": "City of the contact"
+              },
+              "country": {
+                "type": "string",
+                "description": "Country of the contact"
+              },
+              "country_code": {
+                "type": "string",
+                "description": "Country code of the contact"
+              },
+              "created_at_ip": {
+                "type": "string",
+                "description": "IP address when the contact was created"
+              }
+            }
+          },
+          "availability_status": {
+            "type": "string",
+            "description": "Availability status of the contact",
+            "enum": [
+              "online",
+              "offline"
+            ]
+          },
+          "email": {
+            "type": "string",
+            "description": "The email address of the contact",
+            "nullable": true
+          },
+          "id": {
+            "type": "integer",
+            "description": "The ID of the contact"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the contact"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "The phone number of the contact",
+            "nullable": true
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "Whether the contact is blocked"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "The identifier of the contact",
+            "nullable": true
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the contact"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the contact"
+          },
+          "last_activity_at": {
+            "type": "integer",
+            "description": "Timestamp of last activity",
+            "nullable": true
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "Timestamp when contact was created"
+          },
+          "contact_inboxes": {
+            "type": "array",
+            "description": "List of inboxes associated with this contact",
+            "items": {
+              "$ref": "#/components/schemas/contact_inbox"
+            }
+          }
+        }
+      },
+      "contacts_list_response": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "$ref": "#/components/schemas/contact_meta"
+          },
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/contact_list_item"
+            },
+            "description": "List of contacts"
+          }
+        }
+      },
+      "contact_show_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "$ref": "#/components/schemas/contact_list_item"
+          }
+        }
+      },
+      "contact_conversation_message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "Content of the message"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account"
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "integer",
+            "description": "ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "description": "Type of the message"
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "Timestamp when message was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "Formatted datetime when message was updated"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "Whether the message is private"
+          },
+          "status": {
+            "type": "string",
+            "description": "Status of the message"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "Source ID of the message",
+            "nullable": true
+          },
+          "content_type": {
+            "type": "string",
+            "description": "Type of the content"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "Attributes of the content"
+          },
+          "sender_type": {
+            "type": "string",
+            "description": "Type of the sender",
+            "nullable": true
+          },
+          "sender_id": {
+            "type": "integer",
+            "description": "ID of the sender",
+            "nullable": true
+          },
+          "external_source_ids": {
+            "type": "object",
+            "description": "External source IDs"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "Additional attributes of the message"
+          },
+          "processed_message_content": {
+            "type": "string",
+            "description": "Processed message content",
+            "nullable": true
+          },
+          "sentiment": {
+            "type": "object",
+            "description": "Sentiment analysis of the message"
+          },
+          "conversation": {
+            "type": "object",
+            "description": "Conversation details",
+            "properties": {
+              "assignee_id": {
+                "type": "integer",
+                "description": "ID of the assignee",
+                "nullable": true
+              },
+              "unread_count": {
+                "type": "integer",
+                "description": "Count of unread messages"
+              },
+              "last_activity_at": {
+                "type": "integer",
+                "description": "Timestamp of last activity"
+              },
+              "contact_inbox": {
+                "type": "object",
+                "description": "Contact inbox details",
+                "properties": {
+                  "source_id": {
+                    "type": "string",
+                    "description": "Source ID of the contact inbox"
+                  }
+                }
+              }
+            }
+          },
+          "sender": {
+            "type": "object",
+            "description": "Details of the sender",
+            "properties": {
+              "id": {
+                "type": "integer",
+                "description": "ID of the sender"
+              },
+              "name": {
+                "type": "string",
+                "description": "Name of the sender"
+              },
+              "available_name": {
+                "type": "string",
+                "description": "Available name of the sender"
+              },
+              "avatar_url": {
+                "type": "string",
+                "description": "URL of the sender's avatar"
+              },
+              "type": {
+                "type": "string",
+                "description": "Type of the sender"
+              },
+              "availability_status": {
+                "type": "string",
+                "description": "Availability status of the sender"
+              },
+              "thumbnail": {
+                "type": "string",
+                "description": "Thumbnail URL of the sender"
+              }
+            }
+          }
+        }
+      },
+      "contact_conversations_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "allOf": [
+                {
+                  "$ref": "#/components/schemas/conversation"
+                },
+                {
+                  "type": "object",
+                  "properties": {
+                    "meta": {
+                      "type": "object",
+                      "properties": {
+                        "sender": {
+                          "type": "object",
+                          "properties": {
+                            "additional_attributes": {
+                              "type": "object",
+                              "description": "The additional attributes of the sender"
+                            },
+                            "availability_status": {
+                              "type": "string",
+                              "description": "The availability status of the sender"
+                            },
+                            "email": {
+                              "type": "string",
+                              "description": "The email of the sender"
+                            },
+                            "id": {
+                              "type": "number",
+                              "description": "ID fo the sender"
+                            },
+                            "name": {
+                              "type": "string",
+                              "description": "The name of the sender"
+                            },
+                            "phone_number": {
+                              "type": "string",
+                              "description": "The phone number of the sender"
+                            },
+                            "blocked": {
+                              "type": "boolean",
+                              "description": "Whether the sender is blocked"
+                            },
+                            "identifier": {
+                              "type": "string",
+                              "description": "The identifier of the sender"
+                            },
+                            "thumbnail": {
+                              "type": "string",
+                              "description": "Avatar URL of the contact"
+                            },
+                            "custom_attributes": {
+                              "type": "object",
+                              "description": "The custom attributes of the sender"
+                            },
+                            "last_activity_at": {
+                              "type": "number",
+                              "description": "The last activity at of the sender"
+                            },
+                            "created_at": {
+                              "type": "number",
+                              "description": "The created at of the sender"
+                            }
+                          }
+                        },
+                        "channel": {
+                          "type": "string",
+                          "description": "Channel Type"
+                        },
+                        "assignee": {
+                          "$ref": "#/components/schemas/user"
+                        },
+                        "hmac_verified": {
+                          "type": "boolean",
+                          "description": "Whether the hmac is verified"
+                        }
+                      }
+                    }
+                  }
+                }
+              ]
+            },
+            "description": "List of conversations for the contact"
+          }
+        }
+      },
+      "contactable_inboxes_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/contact_inbox"
+            },
+            "description": "List of contactable inboxes for the contact"
+          }
+        }
+      }
+    },
+    "parameters": {
+      "account_id": {
+        "in": "path",
+        "name": "account_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the account"
+      },
+      "agent_bot_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the agentbot to be updated"
+      },
+      "team_id": {
+        "in": "path",
+        "name": "team_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the team to be updated"
+      },
+      "inbox_id": {
+        "in": "path",
+        "name": "inbox_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the Inbox"
+      },
+      "hook_id": {
+        "in": "path",
+        "name": "hook_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the integration hook"
+      },
+      "source_id": {
+        "in": "path",
+        "name": "source_id",
+        "required": true,
+        "schema": {
+          "type": "string"
+        },
+        "description": "Id of the session for which the conversation is created.\n\n\n\n Source Ids can be obtained through contactable inboxes API or via generated.<br/><br/>Website: Chatwoot generated string which can be obtained from webhook events. <br/> Phone Channels(Twilio): Phone number in e164 format <br/> Email Channels: Contact Email address <br/> API Channel: Any Random String"
+      },
+      "contact_sort_param": {
+        "in": "query",
+        "name": "sort",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "name",
+            "email",
+            "phone_number",
+            "last_activity_at",
+            "-name",
+            "-email",
+            "-phone_number",
+            "-last_activity_at"
+          ]
+        },
+        "required": false,
+        "description": "The attribute by which list should be sorted"
+      },
+      "conversation_id": {
+        "in": "path",
+        "name": "conversation_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the conversation"
+      },
+      "conversation_uuid": {
+        "in": "path",
+        "name": "conversation_uuid",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The uuid of the conversation"
+      },
+      "custom_filter_id": {
+        "in": "path",
+        "name": "custom_filter_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the custom filter"
+      },
+      "webhook_id": {
+        "in": "path",
+        "name": "webhook_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the webhook"
+      },
+      "message_id": {
+        "in": "path",
+        "name": "message_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the message"
+      },
+      "page": {
+        "in": "query",
+        "name": "page",
+        "schema": {
+          "type": "integer",
+          "default": 1
+        },
+        "required": false,
+        "description": "The page parameter"
+      },
+      "platform_user_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the user on the platform"
+      },
+      "report_type": {
+        "in": "query",
+        "name": "type",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "account",
+            "agent",
+            "inbox",
+            "label",
+            "team"
+          ]
+        },
+        "required": true,
+        "description": "Type of report"
+      },
+      "report_metric": {
+        "in": "query",
+        "name": "metric",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "conversations_count",
+            "incoming_messages_count",
+            "outgoing_messages_count",
+            "avg_first_response_time",
+            "avg_resolution_time",
+            "resolutions_count"
+          ]
+        },
+        "required": true,
+        "description": "The type of metric"
+      },
+      "public_inbox_identifier": {
+        "in": "path",
+        "name": "inbox_identifier",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The identifier obtained from API inbox channel"
+      },
+      "public_contact_identifier": {
+        "in": "path",
+        "name": "contact_identifier",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The source id of contact obtained on contact create"
+      },
+      "portal_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The slug identifier of the portal"
+      }
+    },
+    "securitySchemes": {
+      "userApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user."
+      },
+      "agentBotApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis."
+      },
+      "platformAppApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles."
+      }
+    }
+  },
+  "tags": [
+    {
+      "name": "CSAT Survey Page",
+      "description": "Customer satisfaction survey"
+    }
+  ],
+  "x-tagGroups": [
+    {
+      "name": "Platform",
+      "tags": [
+        "Accounts",
+        "Account Users",
+        "AgentBots",
+        "Users"
+      ]
+    },
+    {
+      "name": "Application",
+      "tags": [
+        "Account AgentBots",
+        "Agents",
+        "Canned Responses",
+        "Contacts",
+        "Contact Labels",
+        "Conversation Assignments",
+        "Conversation Labels",
+        "Conversations",
+        "Custom Attributes",
+        "Custom Filters",
+        "Inboxes",
+        "Integrations",
+        "Messages",
+        "Profile",
+        "Reports",
+        "Teams",
+        "Webhooks",
+        "Automation Rule",
+        "Help Center"
+      ]
+    },
+    {
+      "name": "Client",
+      "tags": [
+        "Contacts API",
+        "Conversations API",
+        "Messages API"
+      ]
+    },
+    {
+      "name": "Others",
+      "tags": [
+        "CSAT Survey Page"
+      ]
+    }
+  ]
+}
\ No newline at end of file
diff --git a/swagger/tag_groups/others.yml b/swagger/tag_groups/others.yml
new file mode 100644
index 000000000..08219959c
--- /dev/null
+++ b/swagger/tag_groups/others.yml
@@ -0,0 +1,29 @@
+openapi: '3.0.4'
+info:
+  title: Chatwoot - Other APIs
+  description: Other API endpoints for Chatwoot
+  version: 1.1.0
+  termsOfService: https://www.chatwoot.com/terms-of-service/
+  contact:
+    email: hello@chatwoot.com
+  license:
+    name: MIT License
+    url: https://opensource.org/licenses/MIT
+servers:
+  - url: https://app.chatwoot.com/
+tags:
+  - name: CSAT Survey Page
+    description: APIs for CSAT survey functionality
+paths:
+  $ref: ../paths/index.yml
+components:
+  schemas:
+    $ref: ../definitions/index.yml
+  parameters:
+    $ref: ../parameters/index.yml
+  securitySchemes:
+    userApiKey:
+      type: apiKey
+      in: header
+      name: api_access_token
+      description: This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. 
\ No newline at end of file
diff --git a/swagger/tag_groups/platform.yml b/swagger/tag_groups/platform.yml
new file mode 100644
index 000000000..139dd741e
--- /dev/null
+++ b/swagger/tag_groups/platform.yml
@@ -0,0 +1,40 @@
+openapi: '3.0.4'
+info:
+  title: Chatwoot - Platform API
+  description: Platform API endpoints for Chatwoot
+  version: 1.1.0
+  termsOfService: https://www.chatwoot.com/terms-of-service/
+  contact:
+    email: hello@chatwoot.com
+  license:
+    name: MIT License
+    url: https://opensource.org/licenses/MIT
+servers:
+  - url: https://app.chatwoot.com/
+tags:
+  - name: Accounts
+    description: Platform account management
+  - name: Account Users
+    description: Manage users within platform accounts
+  - name: AgentBots
+    description: Manage agent bots on the platform
+  - name: Users
+    description: Platform user management
+paths:
+  $ref: ../paths/index.yml
+components:
+  schemas:
+    $ref: ../definitions/index.yml
+  parameters:
+    $ref: ../parameters/index.yml
+  securitySchemes:
+    userApiKey:
+      type: apiKey
+      in: header
+      name: api_access_token
+      description: This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels.
+    platformAppApiKey:
+      type: apiKey
+      in: header
+      name: api_access_token
+      description: This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles. 
\ No newline at end of file
diff --git a/swagger/tag_groups/platform_swagger.json b/swagger/tag_groups/platform_swagger.json
new file mode 100644
index 000000000..18ec796a0
--- /dev/null
+++ b/swagger/tag_groups/platform_swagger.json
@@ -0,0 +1,5143 @@
+{
+  "openapi": "3.0.4",
+  "info": {
+    "title": "Chatwoot",
+    "description": "This is the API documentation for Chatwoot server.",
+    "version": "1.1.0",
+    "termsOfService": "https://www.chatwoot.com/terms-of-service/",
+    "contact": {
+      "email": "hello@chatwoot.com"
+    },
+    "license": {
+      "name": "MIT License",
+      "url": "https://opensource.org/licenses/MIT"
+    }
+  },
+  "servers": [
+    {
+      "url": "https://app.chatwoot.com/"
+    }
+  ],
+  "paths": {
+    "/platform/api/v1/accounts": {
+      "post": {
+        "tags": [
+          "Accounts"
+        ],
+        "operationId": "create-an-account",
+        "summary": "Create an Account",
+        "description": "Create an Account",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/account_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/platform_account"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/platform/api/v1/accounts/{account_id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Accounts"
+        ],
+        "operationId": "get-details-of-an-account",
+        "summary": "Get an account details",
+        "description": "Get the details of an account",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/platform_account"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The given account does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Accounts"
+        ],
+        "operationId": "update-an-account",
+        "summary": "Update an account",
+        "description": "Update an account's attributes",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/account_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/platform_account"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Accounts"
+        ],
+        "operationId": "delete-an-account",
+        "summary": "Delete an Account",
+        "description": "Delete an Account",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The account does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/platform/api/v1/accounts/{account_id}/account_users": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/account_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Account Users"
+        ],
+        "operationId": "list-all-account-users",
+        "summary": "List all Account Users",
+        "description": "List all account users",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/account_user"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "Account Users"
+        ],
+        "operationId": "create-an-account-user",
+        "summary": "Create an Account User",
+        "description": "Create an Account User",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/account_user_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "account_id": {
+                      "type": "integer",
+                      "description": "The ID of the account"
+                    },
+                    "user_id": {
+                      "type": "integer",
+                      "description": "The ID of the user"
+                    },
+                    "role": {
+                      "type": "string",
+                      "description": "whether user is an administrator or agent"
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Account Users"
+        ],
+        "operationId": "delete-an-account-user",
+        "summary": "Delete an Account User",
+        "description": "Delete an Account User",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The account does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/platform/api/v1/agent_bots": {
+      "get": {
+        "tags": [
+          "AgentBots"
+        ],
+        "operationId": "list-all-agent-bots",
+        "summary": "List all AgentBots",
+        "description": "List all agent bots available",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "array",
+                  "description": "Array of agent bots",
+                  "items": {
+                    "$ref": "#/components/schemas/agent_bot"
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "post": {
+        "tags": [
+          "AgentBots"
+        ],
+        "operationId": "create-an-agent-bot",
+        "summary": "Create an Agent Bot",
+        "description": "Create an agent bot",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/platform_agent_bot_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/platform/api/v1/agent_bots/{id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/agent_bot_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "AgentBots"
+        ],
+        "operationId": "get-details-of-a-single-agent-bot",
+        "summary": "Get an agent bot details",
+        "description": "Get the details of an agent bot",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The given agent bot ID does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "AgentBots"
+        ],
+        "operationId": "update-an-agent-bot",
+        "summary": "Update an agent bot",
+        "description": "Update an agent bot's attributes",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/platform_agent_bot_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/agent_bot"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "AgentBots"
+        ],
+        "operationId": "delete-an-agent-bot",
+        "summary": "Delete an AgentBot",
+        "description": "Delete an AgentBot",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The agent bot does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/platform/api/v1/users": {
+      "post": {
+        "tags": [
+          "Users"
+        ],
+        "operationId": "create-a-user",
+        "summary": "Create a User",
+        "description": "Create a User",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/user_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/user"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/platform/api/v1/users/{id}": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/platform_user_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Users"
+        ],
+        "operationId": "get-details-of-a-user",
+        "summary": "Get an user details",
+        "description": "Get the details of an user",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/user"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The given user does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "patch": {
+        "tags": [
+          "Users"
+        ],
+        "operationId": "update-a-user",
+        "summary": "Update a user",
+        "description": "Update a user's attributes",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "requestBody": {
+          "required": true,
+          "content": {
+            "application/json": {
+              "schema": {
+                "$ref": "#/components/schemas/user_create_update_payload"
+              }
+            }
+          }
+        },
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/user"
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      },
+      "delete": {
+        "tags": [
+          "Users"
+        ],
+        "operationId": "delete-a-user",
+        "summary": "Delete a User",
+        "description": "Delete a User",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success"
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The user does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    },
+    "/platform/api/v1/users/{id}/login": {
+      "parameters": [
+        {
+          "$ref": "#/components/parameters/platform_user_id"
+        }
+      ],
+      "get": {
+        "tags": [
+          "Users"
+        ],
+        "operationId": "get-sso-url-of-a-user",
+        "summary": "Get User SSO Link",
+        "description": "Get the sso link of a user",
+        "security": [
+          {
+            "platformAppApiKey": []
+          }
+        ],
+        "responses": {
+          "200": {
+            "description": "Success",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "type": "object",
+                  "properties": {
+                    "url": {
+                      "type": "string",
+                      "description": "SSO url to autenticate the user"
+                    }
+                  }
+                }
+              }
+            }
+          },
+          "401": {
+            "description": "Unauthorized",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          },
+          "404": {
+            "description": "The given user does not exist",
+            "content": {
+              "application/json": {
+                "schema": {
+                  "$ref": "#/components/schemas/bad_request_error"
+                }
+              }
+            }
+          }
+        }
+      }
+    }
+  },
+  "components": {
+    "schemas": {
+      "bad_request_error": {
+        "title": "data",
+        "type": "object",
+        "properties": {
+          "description": {
+            "type": "string"
+          },
+          "errors": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/request_error"
+            }
+          }
+        }
+      },
+      "request_error": {
+        "type": "object",
+        "properties": {
+          "field": {
+            "type": "string"
+          },
+          "message": {
+            "type": "string"
+          },
+          "code": {
+            "type": "string"
+          }
+        }
+      },
+      "generic_id": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          }
+        }
+      },
+      "canned_response": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the canned response"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "Account Id"
+          },
+          "short_code": {
+            "type": "string",
+            "description": "Short Code for quick access of the canned response"
+          },
+          "content": {
+            "type": "string",
+            "description": "Message content for canned response"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "The date and time when the canned response was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "The date and time when the canned response was updated"
+          }
+        }
+      },
+      "custom_attribute": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Identifier"
+          },
+          "attribute_display_name": {
+            "type": "string",
+            "description": "Attribute display name"
+          },
+          "attribute_display_type": {
+            "type": "string",
+            "description": "Attribute display type (text, number, currency, percent, link, date, list, checkbox)"
+          },
+          "attribute_description": {
+            "type": "string",
+            "description": "Attribute description"
+          },
+          "attribute_key": {
+            "type": "string",
+            "description": "Attribute unique key value"
+          },
+          "regex_pattern": {
+            "type": "string",
+            "description": "Regex pattern"
+          },
+          "regex_cue": {
+            "type": "string",
+            "description": "Regex cue"
+          },
+          "attribute_values": {
+            "type": "string",
+            "description": "Attribute values"
+          },
+          "attribute_model": {
+            "type": "string",
+            "description": "Attribute type(conversation_attribute/contact_attribute)"
+          },
+          "default_value": {
+            "type": "string",
+            "description": "Attribute default value"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "The date and time when the custom attribute was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "The date and time when the custom attribute was updated"
+          }
+        }
+      },
+      "automation_rule": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "description": "Response payload that contains automation rule(s)",
+            "oneOf": [
+              {
+                "type": "array",
+                "description": "Array of automation rules (for listing endpoint)",
+                "items": {
+                  "$ref": "#/components/schemas/automation_rule_item"
+                }
+              },
+              {
+                "type": "object",
+                "description": "Single automation rule (for show/create/update endpoints)",
+                "allOf": [
+                  {
+                    "$ref": "#/components/schemas/automation_rule_item"
+                  }
+                ]
+              }
+            ]
+          }
+        }
+      },
+      "automation_rule_item": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "The ID of the automation rule"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "Account Id"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the rule",
+            "example": "Add label on message create event"
+          },
+          "description": {
+            "type": "string",
+            "description": "Description to give more context about the rule",
+            "example": "Add label support and sales on message create event if incoming message content contains text help"
+          },
+          "event_name": {
+            "type": "string",
+            "description": "Automation Rule event, on which we call the actions(conversation_created, conversation_updated, message_created)",
+            "enum": [
+              "conversation_created",
+              "conversation_updated",
+              "message_created"
+            ],
+            "example": "message_created"
+          },
+          "conditions": {
+            "type": "array",
+            "description": "Array of conditions on which conversation/message filter would work",
+            "items": {
+              "type": "object",
+              "properties": {
+                "values": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                },
+                "attribute_key": {
+                  "type": "string"
+                },
+                "query_operator": {
+                  "type": "string"
+                },
+                "filter_operator": {
+                  "type": "string"
+                }
+              },
+              "example": {
+                "attribute_key": "content",
+                "filter_operator": "contains",
+                "values": [
+                  "help"
+                ],
+                "query_operator": "and"
+              }
+            }
+          },
+          "actions": {
+            "type": "array",
+            "description": "Array of actions which we perform when condition matches",
+            "items": {
+              "type": "object",
+              "properties": {
+                "action_name": {
+                  "type": "string"
+                },
+                "action_params": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                }
+              },
+              "example": {
+                "action_name": "add_label",
+                "action_params": [
+                  "support",
+                  "sales"
+                ]
+              }
+            }
+          },
+          "created_on": {
+            "type": "integer",
+            "description": "The timestamp when the rule was created"
+          },
+          "active": {
+            "type": "boolean",
+            "description": "Enable/disable automation rule"
+          }
+        }
+      },
+      "portal": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/portal_item"
+            }
+          }
+        }
+      },
+      "portal_single": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "$ref": "#/components/schemas/portal_item"
+          }
+        }
+      },
+      "portal_config": {
+        "type": "object",
+        "description": "Configuration settings for the portal",
+        "properties": {
+          "allowed_locales": {
+            "type": "array",
+            "description": "List of allowed locales for the portal",
+            "items": {
+              "type": "object",
+              "properties": {
+                "code": {
+                  "type": "string",
+                  "description": "The language code"
+                },
+                "articles_count": {
+                  "type": "integer",
+                  "description": "Number of articles in this locale"
+                },
+                "categories_count": {
+                  "type": "integer",
+                  "description": "Number of categories in this locale"
+                }
+              }
+            }
+          }
+        }
+      },
+      "portal_logo": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the logo file"
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "ID of the portal this logo belongs to"
+          },
+          "file_type": {
+            "type": "string",
+            "description": "MIME type of the file"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account"
+          },
+          "file_url": {
+            "type": "string",
+            "description": "URL to access the logo file"
+          },
+          "blob_id": {
+            "type": "integer",
+            "description": "ID of the blob"
+          },
+          "filename": {
+            "type": "string",
+            "description": "Name of the file"
+          }
+        }
+      },
+      "portal_meta": {
+        "type": "object",
+        "properties": {
+          "all_articles_count": {
+            "type": "integer",
+            "description": "Total number of articles"
+          },
+          "archived_articles_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of archived articles"
+          },
+          "published_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of published articles"
+          },
+          "draft_articles_count": {
+            "type": "integer",
+            "nullable": true,
+            "description": "Number of draft articles"
+          },
+          "categories_count": {
+            "type": "integer",
+            "description": "Number of categories"
+          },
+          "default_locale": {
+            "type": "string",
+            "description": "Default locale for the portal"
+          }
+        }
+      },
+      "portal_item": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "The ID of the portal"
+          },
+          "archived": {
+            "type": "boolean",
+            "description": "Whether the portal is archived"
+          },
+          "color": {
+            "type": "string",
+            "description": "The color code for the portal"
+          },
+          "config": {
+            "$ref": "#/components/schemas/portal_config"
+          },
+          "custom_domain": {
+            "type": "string",
+            "description": "Custom domain for the portal"
+          },
+          "header_text": {
+            "type": "string",
+            "description": "The header text for the portal"
+          },
+          "homepage_link": {
+            "type": "string",
+            "description": "Homepage link for the portal"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the portal"
+          },
+          "slug": {
+            "type": "string",
+            "description": "URL slug for the portal"
+          },
+          "page_title": {
+            "type": "string",
+            "description": "Page title for the portal"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account the portal belongs to"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox"
+          },
+          "logo": {
+            "$ref": "#/components/schemas/portal_logo"
+          },
+          "meta": {
+            "$ref": "#/components/schemas/portal_meta"
+          }
+        }
+      },
+      "category": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "description": {
+            "type": "string",
+            "description": "The text content."
+          },
+          "locale": {
+            "type": "string"
+          },
+          "name": {
+            "type": "string"
+          },
+          "slug": {
+            "type": "string"
+          },
+          "position": {
+            "type": "integer"
+          },
+          "portal_id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "associated_category_id": {
+            "type": "integer",
+            "description": "To associate similar categories to each other, e.g same category of product documentation in different languages"
+          },
+          "parent_category_id": {
+            "type": "integer",
+            "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category."
+          }
+        }
+      },
+      "article": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content."
+          },
+          "meta": {
+            "type": "object"
+          },
+          "position": {
+            "type": "integer"
+          },
+          "status": {
+            "type": "integer",
+            "enum": [
+              "draft",
+              "published",
+              "archived"
+            ]
+          },
+          "title": {
+            "type": "string"
+          },
+          "slug": {
+            "type": "string"
+          },
+          "views": {
+            "type": "integer"
+          },
+          "portal_id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "author_id": {
+            "type": "integer"
+          },
+          "category_id": {
+            "type": "integer"
+          },
+          "folder_id": {
+            "type": "integer"
+          },
+          "associated_article_id": {
+            "type": "integer",
+            "description": "To associate similar articles to each other, e.g to provide the link for the reference."
+          }
+        }
+      },
+      "contact": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "properties": {
+                "additional_attributes": {
+                  "type": "object",
+                  "description": "The object containing additional attributes related to the contact"
+                },
+                "availability_status": {
+                  "type": "string",
+                  "description": "The availability status of the contact"
+                },
+                "email": {
+                  "type": "string",
+                  "description": "The email address of the contact"
+                },
+                "id": {
+                  "type": "integer",
+                  "description": "The ID of the contact"
+                },
+                "name": {
+                  "type": "string",
+                  "description": "The name of the contact"
+                },
+                "phone_number": {
+                  "type": "string",
+                  "description": "The phone number of the contact"
+                },
+                "blocked": {
+                  "type": "boolean",
+                  "description": "Whether the contact is blocked"
+                },
+                "identifier": {
+                  "type": "string",
+                  "description": "The identifier of the contact"
+                },
+                "thumbnail": {
+                  "type": "string",
+                  "description": "The thumbnail of the contact"
+                },
+                "custom_attributes": {
+                  "type": "object",
+                  "description": "The custom attributes of the contact",
+                  "example": {
+                    "attribute_key": "attribute_value",
+                    "signed_up_at": "dd/mm/yyyy"
+                  }
+                },
+                "last_activity_at": {
+                  "type": "integer",
+                  "description": "The last activity at of the contact"
+                },
+                "created_at": {
+                  "type": "integer",
+                  "description": "The created at of the contact"
+                },
+                "contact_inboxes": {
+                  "type": "array",
+                  "items": {
+                    "$ref": "#/components/schemas/contact_inboxes"
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the conversation"
+          },
+          "messages": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message"
+            }
+          },
+          "account_id": {
+            "type": "number",
+            "description": "Account Id"
+          },
+          "uuid": {
+            "type": "string",
+            "description": "UUID of the conversation"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the conversation"
+          },
+          "agent_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the agent"
+          },
+          "assignee_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the assignee"
+          },
+          "can_reply": {
+            "type": "boolean",
+            "description": "Whether the conversation can be replied to"
+          },
+          "contact_last_seen_at": {
+            "type": "number",
+            "description": "The last activity at of the contact"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The object to save custom attributes for conversation, accepts custom attributes key and value"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "labels": {
+            "type": "array",
+            "items": {
+              "type": "string"
+            },
+            "description": "The labels of the conversation"
+          },
+          "muted": {
+            "type": "boolean",
+            "description": "Whether the conversation is muted"
+          },
+          "snoozed_until": {
+            "type": "number",
+            "description": "The time at which the conversation will be unmuted"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "open",
+              "resolved",
+              "pending"
+            ],
+            "description": "The status of the conversation"
+          },
+          "created_at": {
+            "type": "number",
+            "description": "The time at which conversation was created"
+          },
+          "updated_at": {
+            "type": "number",
+            "description": "The time at which conversation was updated"
+          },
+          "timestamp": {
+            "type": "string",
+            "description": "The time at which conversation was created"
+          },
+          "first_reply_created_at": {
+            "type": "number",
+            "description": "The time at which the first reply was created"
+          },
+          "unread_count": {
+            "type": "number",
+            "description": "The number of unread messages"
+          },
+          "last_non_activity_message": {
+            "$ref": "#/components/schemas/message"
+          },
+          "last_activity_at": {
+            "type": "number",
+            "description": "The last activity at of the conversation"
+          },
+          "priority": {
+            "type": "string",
+            "description": "The priority of the conversation"
+          },
+          "waiting_since": {
+            "type": "number",
+            "description": "The time at which the conversation was waiting"
+          },
+          "sla_policy_id": {
+            "type": "number",
+            "description": "The ID of the SLA policy"
+          },
+          "applied_sla": {
+            "type": "object",
+            "description": "The applied SLA"
+          },
+          "sla_events": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "description": "SLA event objects"
+            }
+          }
+        }
+      },
+      "message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content of the message"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The ID of the account"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "The ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "number",
+            "description": "The ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "enum": [
+              0,
+              1,
+              2
+            ],
+            "description": "The type of the message"
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "The time at which message was created"
+          },
+          "updated_at": {
+            "type": "integer",
+            "description": "The time at which message was updated"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "The flags which shows whether the message is private or not"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "sent",
+              "delivered",
+              "read",
+              "failed"
+            ],
+            "description": "The status of the message"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The source ID of the message"
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_select",
+              "cards",
+              "form"
+            ],
+            "description": "The type of the template message"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "The content attributes for each content_type"
+          },
+          "sender_type": {
+            "type": "string",
+            "enum": [
+              "contact",
+              "agent",
+              "agent_bot"
+            ],
+            "description": "The type of the sender"
+          },
+          "sender_id": {
+            "type": "number",
+            "description": "The ID of the sender"
+          },
+          "external_source_ids": {
+            "type": "object",
+            "description": "The external source IDs of the message"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "The additional attributes of the message"
+          },
+          "processed_message_content": {
+            "type": "string",
+            "description": "The processed message content"
+          },
+          "sentiment": {
+            "type": "object",
+            "description": "The sentiment of the message"
+          },
+          "conversation": {
+            "type": "object",
+            "description": "The conversation object"
+          },
+          "attachment": {
+            "type": "object",
+            "description": "The file object attached to the image"
+          },
+          "sender": {
+            "type": "object",
+            "description": "User/Agent/AgentBot object"
+          }
+        }
+      },
+      "user": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          },
+          "access_token": {
+            "type": "string"
+          },
+          "account_id": {
+            "type": "number"
+          },
+          "available_name": {
+            "type": "string"
+          },
+          "avatar_url": {
+            "type": "string"
+          },
+          "confirmed": {
+            "type": "boolean"
+          },
+          "display_name": {
+            "type": "string",
+            "nullable": true
+          },
+          "message_signature": {
+            "type": "string",
+            "nullable": true
+          },
+          "email": {
+            "type": "string"
+          },
+          "hmac_identifier": {
+            "type": "string"
+          },
+          "inviter_id": {
+            "type": "number"
+          },
+          "name": {
+            "type": "string"
+          },
+          "provider": {
+            "type": "string"
+          },
+          "pubsub_token": {
+            "type": "string"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ]
+          },
+          "ui_settings": {
+            "type": "object"
+          },
+          "uid": {
+            "type": "string"
+          },
+          "type": {
+            "type": "string",
+            "nullable": true
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Available for users who are created through platform APIs and has custom attributes associated."
+          },
+          "accounts": {
+            "type": "array",
+            "items": {
+              "type": "object",
+              "properties": {
+                "id": {
+                  "type": "number"
+                },
+                "name": {
+                  "type": "string"
+                },
+                "status": {
+                  "type": "string"
+                },
+                "active_at": {
+                  "type": "string",
+                  "format": "date-time"
+                },
+                "role": {
+                  "type": "string",
+                  "enum": [
+                    "administrator",
+                    "agent"
+                  ]
+                },
+                "permissions": {
+                  "type": "array",
+                  "items": {
+                    "type": "string"
+                  }
+                },
+                "availability": {
+                  "type": "string"
+                },
+                "availability_status": {
+                  "type": "string"
+                },
+                "auto_offline": {
+                  "type": "boolean"
+                },
+                "custom_role_id": {
+                  "type": "number",
+                  "nullable": true
+                },
+                "custom_role": {
+                  "type": "object",
+                  "nullable": true
+                }
+              }
+            }
+          }
+        }
+      },
+      "agent": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer"
+          },
+          "account_id": {
+            "type": "integer"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability status of the agent computed by Chatwoot."
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away."
+          },
+          "confirmed": {
+            "type": "boolean",
+            "description": "Whether the agent has confirmed their email address."
+          },
+          "email": {
+            "type": "string",
+            "description": "The email of the agent"
+          },
+          "available_name": {
+            "type": "string",
+            "description": "The available name of the agent"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the agent"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "The role of the agent"
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the agent"
+          },
+          "custom_role_id": {
+            "type": "integer",
+            "description": "The custom role id of the agent"
+          }
+        }
+      },
+      "inbox": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox"
+          },
+          "website_url": {
+            "type": "string",
+            "description": "Website URL"
+          },
+          "channel_type": {
+            "type": "string",
+            "description": "The type of the inbox"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The avatar image of the inbox"
+          },
+          "widget_color": {
+            "type": "string",
+            "description": "Widget Color used for customization of the widget"
+          },
+          "website_token": {
+            "type": "string",
+            "description": "Website Token"
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "The flag which shows whether Auto Assignment is enabled or not"
+          },
+          "web_widget_script": {
+            "type": "string",
+            "description": "Script used to load the website widget"
+          },
+          "welcome_title": {
+            "type": "string",
+            "description": "Welcome title to be displayed on the widget"
+          },
+          "welcome_tagline": {
+            "type": "string",
+            "description": "Welcome tagline to be displayed on the widget"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "The flag which shows whether greeting is enabled"
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "A greeting message when the user starts the conversation"
+          },
+          "channel_id": {
+            "type": "number",
+            "description": "ID of the channel this inbox belongs to"
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "The flag which shows whether working hours feature is enabled"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "The flag to enable collecting email from contacts"
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "The flag to enable CSAT survey"
+          },
+          "auto_assignment_config": {
+            "type": "object",
+            "description": "Configuration settings for auto assignment"
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Message to show when agents are out of office"
+          },
+          "working_hours": {
+            "type": "array",
+            "description": "Configuration for working hours of the inbox",
+            "items": {
+              "type": "object",
+              "properties": {
+                "day_of_week": {
+                  "type": "number",
+                  "description": "Day of the week (0-6, where 0 is Sunday)"
+                },
+                "closed_all_day": {
+                  "type": "boolean",
+                  "description": "Whether the inbox is closed for the entire day"
+                },
+                "open_hour": {
+                  "type": "number",
+                  "description": "Hour when inbox opens (0-23)"
+                },
+                "open_minutes": {
+                  "type": "number",
+                  "description": "Minutes of the hour when inbox opens (0-59)"
+                },
+                "close_hour": {
+                  "type": "number",
+                  "description": "Hour when inbox closes (0-23)"
+                },
+                "close_minutes": {
+                  "type": "number",
+                  "description": "Minutes of the hour when inbox closes (0-59)"
+                },
+                "open_all_day": {
+                  "type": "boolean",
+                  "description": "Whether the inbox is open for the entire day"
+                }
+              }
+            }
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone configuration for the inbox"
+          },
+          "callback_webhook_url": {
+            "type": "string",
+            "description": "Webhook URL for callbacks"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Whether to allow messages after a conversation is resolved"
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Whether to lock a contact to a single conversation"
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Type of sender name to display (e.g., friendly)"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name associated with the inbox"
+          },
+          "hmac_mandatory": {
+            "type": "boolean",
+            "description": "Whether HMAC verification is mandatory"
+          },
+          "selected_feature_flags": {
+            "type": "object",
+            "description": "Selected feature flags for the inbox"
+          },
+          "reply_time": {
+            "type": "string",
+            "description": "Expected reply time"
+          },
+          "messaging_service_sid": {
+            "type": "string",
+            "description": "Messaging service SID for SMS providers"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "Phone number associated with the inbox"
+          },
+          "medium": {
+            "type": "string",
+            "description": "Medium of communication (e.g., sms, email)"
+          },
+          "provider": {
+            "type": "string",
+            "description": "Provider of the channel"
+          }
+        }
+      },
+      "inbox_contact": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the inbox"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The avatar image of the inbox"
+          },
+          "channel_id": {
+            "type": "number",
+            "description": "The ID of the channel"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox"
+          },
+          "channel_type": {
+            "type": "string",
+            "description": "The type of the inbox"
+          },
+          "provider": {
+            "type": "string",
+            "description": "The provider of the inbox"
+          }
+        }
+      },
+      "agent_bot": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "ID of the agent bot"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the agent bot"
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot"
+          },
+          "bot_type": {
+            "type": "string",
+            "description": "The type of the bot"
+          },
+          "bot_config": {
+            "type": "object",
+            "description": "The configuration of the bot"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "Account ID if it's an account specific bot"
+          },
+          "access_token": {
+            "type": "string",
+            "description": "The access token for the bot"
+          },
+          "system_bot": {
+            "type": "boolean",
+            "description": "Whether the bot is a system bot"
+          }
+        }
+      },
+      "contact_inboxes": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Contact Inbox Source Id"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox_contact"
+          }
+        }
+      },
+      "contactable_inboxes": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Contact Inbox Source Id"
+          },
+          "inbox": {
+            "$ref": "#/components/schemas/inbox"
+          }
+        }
+      },
+      "custom_filter": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the custom filter"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the custom filter"
+          },
+          "type": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ],
+            "description": "The description about the custom filter"
+          },
+          "query": {
+            "type": "object",
+            "description": "A query that needs to be saved as a custom filter"
+          },
+          "created_at": {
+            "type": "string",
+            "format": "date-time",
+            "description": "The time at which the custom filter was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "format": "date-time",
+            "description": "The time at which the custom filter was updated"
+          }
+        }
+      },
+      "webhook": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the webhook"
+          },
+          "url": {
+            "type": "string",
+            "description": "The url to which the events will be send"
+          },
+          "subscriptions": {
+            "type": "array",
+            "items": {
+              "type": "string",
+              "enum": [
+                "conversation_created",
+                "conversation_status_changed",
+                "conversation_updated",
+                "contact_created",
+                "contact_updated",
+                "message_created",
+                "message_updated",
+                "webwidget_triggered"
+              ]
+            },
+            "description": "The list of subscribed events"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The id of the account which the webhook object belongs to"
+          }
+        }
+      },
+      "account": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "Account ID"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the account"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "administrator",
+              "agent"
+            ],
+            "description": "The user role in the account"
+          }
+        }
+      },
+      "account_user": {
+        "type": "array",
+        "description": "Array of account users",
+        "items": {
+          "type": "object",
+          "properties": {
+            "account_id": {
+              "type": "integer",
+              "description": "The ID of the account"
+            },
+            "user_id": {
+              "type": "integer",
+              "description": "The ID of the user"
+            },
+            "role": {
+              "type": "string",
+              "description": "whether user is an administrator or agent"
+            }
+          }
+        }
+      },
+      "platform_account": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "Account ID"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the account"
+          }
+        }
+      },
+      "team": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the team"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the team"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the team"
+          },
+          "allow_auto_assign": {
+            "type": "boolean",
+            "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team"
+          },
+          "account_id": {
+            "type": "number",
+            "description": "The ID of the account with the team is a part of"
+          },
+          "is_member": {
+            "type": "boolean",
+            "description": "This field shows whether the current user is a part of the team"
+          }
+        }
+      },
+      "integrations_app": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "The ID of the integration"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the integration"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the team"
+          },
+          "hook_type": {
+            "type": "string",
+            "description": "Whether the integration is an account or inbox integration"
+          },
+          "enabled": {
+            "type": "boolean",
+            "description": "Whether the integration is enabled for the account"
+          },
+          "allow_multiple_hooks": {
+            "type": "boolean",
+            "description": "Whether multiple hooks can be created for the integration"
+          },
+          "hooks": {
+            "type": "array",
+            "items": {
+              "type": "object"
+            },
+            "description": "If there are any hooks created for this integration"
+          }
+        }
+      },
+      "integrations_hook": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "The ID of the integration hook"
+          },
+          "app_id": {
+            "type": "string",
+            "description": "The ID of the integration app"
+          },
+          "inbox_id": {
+            "type": "string",
+            "description": "Inbox ID if its an Inbox integration"
+          },
+          "account_id": {
+            "type": "string",
+            "description": "Account ID of the integration"
+          },
+          "status": {
+            "type": "boolean",
+            "description": "Whether the integration hook is enabled for the account"
+          },
+          "hook_type": {
+            "type": "boolean",
+            "description": "Whether its an account or inbox integration hook"
+          },
+          "settings": {
+            "type": "object",
+            "description": "The associated settings for the integration"
+          }
+        }
+      },
+      "public_contact": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Id of the contact"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The session identifier of the contact"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the contact"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the contact"
+          },
+          "pubsub_token": {
+            "type": "string",
+            "description": "The token to be used to connect to chatwoot websocket"
+          }
+        }
+      },
+      "public_conversation": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "Id of the conversation"
+          },
+          "inbox_id": {
+            "type": "string",
+            "description": "The inbox id of the conversation"
+          },
+          "messages": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message"
+            },
+            "description": "Messages in the conversation"
+          },
+          "contact": {
+            "type": "object",
+            "description": "The contact information associated to the conversation"
+          }
+        }
+      },
+      "public_message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "string",
+            "description": "Id of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "Text content of the message"
+          },
+          "message_type": {
+            "type": "string",
+            "description": "Denotes the message type"
+          },
+          "content_type": {
+            "type": "string",
+            "description": "Content type of the message"
+          },
+          "content_attributes": {
+            "type": "string",
+            "description": "Additional content attributes of the message"
+          },
+          "created_at": {
+            "type": "string",
+            "description": "Created at time stamp of the message"
+          },
+          "conversation_id": {
+            "type": "string",
+            "description": "Conversation Id of the message"
+          },
+          "attachments": {
+            "type": "array",
+            "items": {
+              "type": "object"
+            },
+            "description": "Attachments if any"
+          },
+          "sender": {
+            "type": "object",
+            "description": "Details of the sender"
+          }
+        }
+      },
+      "public_inbox": {
+        "type": "object",
+        "properties": {
+          "identifier": {
+            "type": "string",
+            "description": "Inbox identifier"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the inbox"
+          },
+          "timezone": {
+            "type": "string",
+            "description": "The timezone defined on the inbox"
+          },
+          "working_hours": {
+            "type": "array",
+            "description": "The working hours defined on the inbox",
+            "items": {
+              "type": "object",
+              "properties": {
+                "day_of_week": {
+                  "type": "integer",
+                  "description": "Day of the week as a number. Sunday -> 0, Saturday -> 6"
+                },
+                "open_all_day": {
+                  "type": "boolean",
+                  "description": "Whether or not the business is open the whole day"
+                },
+                "closed_all_day": {
+                  "type": "boolean",
+                  "description": "Whether or not the business is closed the whole day"
+                },
+                "open_hour": {
+                  "type": "integer",
+                  "description": "Opening hour. Can be null if closed all day"
+                },
+                "open_minutes": {
+                  "type": "integer",
+                  "description": "Opening minute. Can be null if closed all day"
+                },
+                "close_hour": {
+                  "type": "integer",
+                  "description": "Closing hour. Can be null if closed all day"
+                },
+                "close_minutes": {
+                  "type": "integer",
+                  "description": "Closing minute. Can be null if closed all day"
+                }
+              }
+            }
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the working hours are enabled on the inbox"
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the Customer Satisfaction survey is enabled on the inbox"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the Greeting Message is enabled on the inbox"
+          },
+          "identity_validation_enabled": {
+            "type": "boolean",
+            "description": "Whether of not the User Identity Validation is enforced on the inbox"
+          }
+        }
+      },
+      "account_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Name of the account",
+            "example": "My Account"
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the account",
+            "example": "en"
+          },
+          "domain": {
+            "type": "string",
+            "description": "The domain of the account",
+            "example": "example.com"
+          },
+          "support_email": {
+            "type": "string",
+            "description": "The support email of the account",
+            "example": "support@example.com"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "active",
+              "suspended"
+            ],
+            "description": "The status of the account",
+            "example": "active"
+          },
+          "limits": {
+            "type": "object",
+            "description": "The limits of the account",
+            "example": {}
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the account",
+            "example": {}
+          }
+        }
+      },
+      "account_user_create_update_payload": {
+        "type": "object",
+        "required": [
+          "user_id",
+          "role"
+        ],
+        "properties": {
+          "user_id": {
+            "type": "integer",
+            "description": "The ID of the user",
+            "example": 1
+          },
+          "role": {
+            "type": "string",
+            "description": "whether user is an administrator or agent",
+            "example": "administrator"
+          }
+        }
+      },
+      "platform_agent_bot_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot",
+            "example": "My Agent Bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the agent bot",
+            "example": "This is a sample agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot",
+            "example": "https://example.com/webhook"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "The account ID to associate the agent bot with",
+            "example": 1
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the agent bot avatar",
+            "example": "https://example.com/avatar.png"
+          }
+        }
+      },
+      "agent_bot_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the agent bot",
+            "example": "My Agent Bot"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the agent bot",
+            "example": "This is a sample agent bot"
+          },
+          "outgoing_url": {
+            "type": "string",
+            "description": "The webhook URL for the bot",
+            "example": "https://example.com/webhook"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the agent bot avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "bot_type": {
+            "type": "integer",
+            "description": "The type of the bot (0 for webhook)",
+            "example": 0
+          },
+          "bot_config": {
+            "type": "object",
+            "description": "The configuration for the bot",
+            "example": {}
+          }
+        }
+      },
+      "user_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Name of the user",
+            "example": "Daniel"
+          },
+          "display_name": {
+            "type": "string",
+            "description": "Display name of the user",
+            "example": "Dan"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the user",
+            "example": "daniel@acme.inc"
+          },
+          "password": {
+            "type": "string",
+            "description": "Password must contain uppercase, lowercase letters, number and a special character",
+            "example": "Password2!"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes you want to associate with the user",
+            "example": {}
+          }
+        }
+      },
+      "canned_response_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "Message content for canned response",
+            "example": "Hello, {{contact.name}}! Welcome to our service."
+          },
+          "short_code": {
+            "type": "string",
+            "description": "Short Code for quick access of the canned response",
+            "example": "welcome"
+          }
+        }
+      },
+      "custom_attribute_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "attribute_display_name": {
+            "type": "string",
+            "description": "Attribute display name",
+            "example": "Custom Attribute"
+          },
+          "attribute_display_type": {
+            "type": "integer",
+            "description": "Attribute display type (text- 0, number- 1, currency- 2, percent- 3, link- 4, date- 5, list- 6, checkbox- 7)",
+            "example": 0
+          },
+          "attribute_description": {
+            "type": "string",
+            "description": "Attribute description",
+            "example": "This is a custom attribute"
+          },
+          "attribute_key": {
+            "type": "string",
+            "description": "Attribute unique key value",
+            "example": "custom_attribute"
+          },
+          "attribute_values": {
+            "type": "array",
+            "description": "Attribute values",
+            "items": {
+              "type": "string"
+            },
+            "example": [
+              "value1",
+              "value2"
+            ]
+          },
+          "attribute_model": {
+            "type": "integer",
+            "description": "Attribute type(conversation_attribute- 0, contact_attribute- 1)",
+            "example": 0
+          },
+          "regex_pattern": {
+            "type": "string",
+            "description": "Regex pattern (Only applicable for type- text). The regex pattern is used to validate the attribute value(s).",
+            "example": "^[a-zA-Z0-9]+$"
+          },
+          "regex_cue": {
+            "type": "string",
+            "description": "Regex cue message (Only applicable for type- text). The cue message is shown when the regex pattern is not matched.",
+            "example": "Please enter a valid value"
+          }
+        }
+      },
+      "agent_create_payload": {
+        "type": "object",
+        "required": [
+          "name",
+          "email",
+          "role"
+        ],
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Full Name of the agent",
+            "example": "John Doe"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the Agent",
+            "example": "john.doe@acme.inc"
+          },
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "Whether its administrator or agent",
+            "example": "agent"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability setting of the agent.",
+            "example": "available"
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away.",
+            "example": true
+          }
+        }
+      },
+      "agent_update_payload": {
+        "type": "object",
+        "required": [
+          "role"
+        ],
+        "properties": {
+          "role": {
+            "type": "string",
+            "enum": [
+              "agent",
+              "administrator"
+            ],
+            "description": "Whether its administrator or agent",
+            "example": "agent"
+          },
+          "availability_status": {
+            "type": "string",
+            "enum": [
+              "available",
+              "busy",
+              "offline"
+            ],
+            "description": "The availability status of the agent.",
+            "example": "available"
+          },
+          "auto_offline": {
+            "type": "boolean",
+            "description": "Whether the availability status of agent is configured to go offline automatically when away.",
+            "example": true
+          }
+        }
+      },
+      "contact_create_payload": {
+        "type": "object",
+        "required": [
+          "inbox_id"
+        ],
+        "properties": {
+          "inbox_id": {
+            "type": "number",
+            "description": "ID of the inbox to which the contact belongs",
+            "example": 1
+          },
+          "name": {
+            "type": "string",
+            "description": "name of the contact",
+            "example": "Alice"
+          },
+          "email": {
+            "type": "string",
+            "description": "email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "whether the contact is blocked or not",
+            "example": false
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the contact avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "A unique identifier for the contact in external system",
+            "example": "1234567890"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "An object where you can store additional attributes for contact. example {\"type\":\"customer\", \"age\":30}",
+            "example": {
+              "type": "customer",
+              "age": 30
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}, this should have a valid custom attribute definition.",
+            "example": {}
+          }
+        }
+      },
+      "contact_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "name of the contact",
+            "example": "Alice"
+          },
+          "email": {
+            "type": "string",
+            "description": "email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "whether the contact is blocked or not",
+            "example": false
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "avatar_url": {
+            "type": "string",
+            "description": "The url to a jpeg, png file for the contact avatar",
+            "example": "https://example.com/avatar.png"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "A unique identifier for the contact in external system",
+            "example": "1234567890"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "An object where you can store additional attributes for contact. example {\"type\":\"customer\", \"age\":30}",
+            "example": {
+              "type": "customer",
+              "age": 30
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "An object where you can store custom attributes for contact. example {\"type\":\"customer\", \"age\":30}, this should have a valid custom attribute definition.",
+            "example": {}
+          }
+        }
+      },
+      "conversation_create_payload": {
+        "type": "object",
+        "required": [
+          "source_id",
+          "inbox_id"
+        ],
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Conversation source id",
+            "example": "1234567890"
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "Id of inbox in which the conversation is created <br/> Allowed Inbox Types: Website, Phone, Api, Email",
+            "example": 1
+          },
+          "contact_id": {
+            "type": "integer",
+            "description": "Contact Id for which conversation is created",
+            "example": 1
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "Lets you specify attributes like browser information",
+            "example": {
+              "browser": "Chrome",
+              "browser_version": "89.0.4389.82",
+              "os": "Windows",
+              "os_version": "10"
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The object to save custom attributes for conversation, accepts custom attributes key and value",
+            "example": {
+              "attribute_key": "attribute_value",
+              "priority_conversation_number": 3
+            }
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "open",
+              "resolved",
+              "pending"
+            ],
+            "description": "Specify the conversation whether it's pending, open, closed",
+            "example": "open"
+          },
+          "assignee_id": {
+            "type": "integer",
+            "description": "Agent Id for assigning a conversation to an agent",
+            "example": 1
+          },
+          "team_id": {
+            "type": "integer",
+            "description": "Team Id for assigning a conversation to a team\\",
+            "example": 1
+          },
+          "snoozed_until": {
+            "type": "string",
+            "format": "date-time",
+            "description": "Snoozed until date time",
+            "example": "2030-07-21T17:32:28Z"
+          },
+          "message": {
+            "type": "object",
+            "description": "The initial message to be sent to the conversation",
+            "required": [
+              "content"
+            ],
+            "properties": {
+              "content": {
+                "type": "string",
+                "description": "The content of the message",
+                "example": "Hello, how can I help you?"
+              },
+              "template_params": {
+                "type": "object",
+                "description": "The template params for the message in case of whatsapp Channel",
+                "properties": {
+                  "name": {
+                    "type": "string",
+                    "description": "Name of the template",
+                    "example": "sample_issue_resolution"
+                  },
+                  "category": {
+                    "type": "string",
+                    "description": "Category of the template",
+                    "example": "UTILITY"
+                  },
+                  "language": {
+                    "type": "string",
+                    "description": "Language of the template",
+                    "example": "en_US"
+                  },
+                  "processed_params": {
+                    "type": "object",
+                    "description": "The processed param values for template variables in template",
+                    "example": {
+                      "1": "Chatwoot"
+                    }
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation_message_create_payload": {
+        "type": "object",
+        "required": [
+          "content"
+        ],
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "The content of the message",
+            "example": "Hello, how can I help you?"
+          },
+          "message_type": {
+            "type": "string",
+            "enum": [
+              "outgoing",
+              "incoming"
+            ],
+            "description": "The type of the message",
+            "example": "outgoing"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "Flag to identify if it is a private note",
+            "example": false
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_email",
+              "cards",
+              "input_select",
+              "form",
+              "article"
+            ],
+            "description": "Content type of the message",
+            "example": "text"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "Attributes based on the content type",
+            "example": {}
+          },
+          "campaign_id": {
+            "type": "integer",
+            "description": "The campaign id to which the message belongs",
+            "example": 1
+          },
+          "template_params": {
+            "type": "object",
+            "description": "The template params for the message in case of whatsapp Channel",
+            "properties": {
+              "name": {
+                "type": "string",
+                "description": "Name of the template",
+                "example": "sample_issue_resolution"
+              },
+              "category": {
+                "type": "string",
+                "description": "Category of the template",
+                "example": "UTILITY"
+              },
+              "language": {
+                "type": "string",
+                "description": "Language of the template",
+                "example": "en_US"
+              },
+              "processed_params": {
+                "type": "object",
+                "description": "The processed param values for template variables in template",
+                "example": {
+                  "1": "Chatwoot"
+                }
+              }
+            }
+          }
+        }
+      },
+      "inbox_create_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox",
+            "example": "Support"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Image file for avatar"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Enable greeting message",
+            "example": true
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "Greeting message to be displayed on the widget",
+            "example": "Hello, how can I help you?"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "Enable email collection",
+            "example": true
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Enable CSAT survey",
+            "example": true
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "Enable Auto Assignment",
+            "example": true
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Enable working hours",
+            "example": true
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Out of office message to be displayed on the widget",
+            "example": "We are currently out of office. Please leave a message and we will get back to you."
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone of the inbox",
+            "example": "America/New_York"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Allow messages after conversation is resolved",
+            "example": true
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Lock to single conversation",
+            "example": true
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "Id of the help center portal to attach to the inbox",
+            "example": 1
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Sender name type for the inbox",
+            "enum": [
+              "friendly",
+              "professional"
+            ],
+            "example": "friendly"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name for the inbox",
+            "example": "My Business"
+          },
+          "channel": {
+            "type": "object",
+            "properties": {
+              "type": {
+                "type": "string",
+                "description": "Type of the channel",
+                "enum": [
+                  "web_widget",
+                  "api",
+                  "email",
+                  "line",
+                  "telegram",
+                  "whatsapp",
+                  "sms"
+                ],
+                "example": "web_widget"
+              },
+              "website_url": {
+                "type": "string",
+                "description": "URL at which the widget will be loaded",
+                "example": "https://example.com"
+              },
+              "welcome_title": {
+                "type": "string",
+                "description": "Welcome title to be displayed on the widget",
+                "example": "Welcome to our support"
+              },
+              "welcome_tagline": {
+                "type": "string",
+                "description": "Welcome tagline to be displayed on the widget",
+                "example": "We are here to help you"
+              },
+              "widget_color": {
+                "type": "string",
+                "description": "A Hex-color string used to customize the widget",
+                "example": "#FF5733"
+              }
+            }
+          }
+        }
+      },
+      "inbox_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the inbox",
+            "example": "Support"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Image file for avatar"
+          },
+          "greeting_enabled": {
+            "type": "boolean",
+            "description": "Enable greeting message",
+            "example": true
+          },
+          "greeting_message": {
+            "type": "string",
+            "description": "Greeting message to be displayed on the widget",
+            "example": "Hello, how can I help you?"
+          },
+          "enable_email_collect": {
+            "type": "boolean",
+            "description": "Enable email collection",
+            "example": true
+          },
+          "csat_survey_enabled": {
+            "type": "boolean",
+            "description": "Enable CSAT survey",
+            "example": true
+          },
+          "enable_auto_assignment": {
+            "type": "boolean",
+            "description": "Enable Auto Assignment",
+            "example": true
+          },
+          "working_hours_enabled": {
+            "type": "boolean",
+            "description": "Enable working hours",
+            "example": true
+          },
+          "out_of_office_message": {
+            "type": "string",
+            "description": "Out of office message to be displayed on the widget",
+            "example": "We are currently out of office. Please leave a message and we will get back to you."
+          },
+          "timezone": {
+            "type": "string",
+            "description": "Timezone of the inbox",
+            "example": "America/New_York"
+          },
+          "allow_messages_after_resolved": {
+            "type": "boolean",
+            "description": "Allow messages after conversation is resolved",
+            "example": true
+          },
+          "lock_to_single_conversation": {
+            "type": "boolean",
+            "description": "Lock to single conversation",
+            "example": true
+          },
+          "portal_id": {
+            "type": "integer",
+            "description": "Id of the help center portal to attach to the inbox",
+            "example": 1
+          },
+          "sender_name_type": {
+            "type": "string",
+            "description": "Sender name type for the inbox",
+            "enum": [
+              "friendly",
+              "professional"
+            ],
+            "example": "friendly"
+          },
+          "business_name": {
+            "type": "string",
+            "description": "Business name for the inbox",
+            "example": "My Business"
+          },
+          "channel": {
+            "type": "object",
+            "properties": {
+              "website_url": {
+                "type": "string",
+                "description": "URL at which the widget will be loaded",
+                "example": "https://example.com"
+              },
+              "welcome_title": {
+                "type": "string",
+                "description": "Welcome title to be displayed on the widget",
+                "example": "Welcome to our support"
+              },
+              "welcome_tagline": {
+                "type": "string",
+                "description": "Welcome tagline to be displayed on the widget",
+                "example": "We are here to help you"
+              },
+              "widget_color": {
+                "type": "string",
+                "description": "A Hex-color string used to customize the widget",
+                "example": "#FF5733"
+              }
+            }
+          }
+        }
+      },
+      "team_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the team",
+            "example": "Support Team"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the team",
+            "example": "This is a team of support agents"
+          },
+          "allow_auto_assign": {
+            "type": "boolean",
+            "description": "If this setting is turned on, the system would automatically assign the conversation to an agent in the team while assigning the conversation to a team",
+            "example": true
+          }
+        }
+      },
+      "custom_filter_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the custom filter",
+            "example": "My Custom Filter"
+          },
+          "type": {
+            "type": "string",
+            "enum": [
+              "conversation",
+              "contact",
+              "report"
+            ],
+            "description": "The description about the custom filter",
+            "example": "conversation"
+          },
+          "query": {
+            "type": "object",
+            "description": "A query that needs to be saved as a custom filter",
+            "example": {}
+          }
+        }
+      },
+      "webhook_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "url": {
+            "type": "string",
+            "description": "The url where the events should be sent",
+            "example": "https://example.com/webhook"
+          },
+          "subscriptions": {
+            "type": "array",
+            "items": {
+              "type": "string",
+              "enum": [
+                "conversation_created",
+                "conversation_status_changed",
+                "conversation_updated",
+                "message_created",
+                "message_updated",
+                "contact_created",
+                "contact_updated",
+                "webwidget_triggered"
+              ]
+            },
+            "description": "The events you want to subscribe to.",
+            "example": [
+              "conversation_created",
+              "conversation_status_changed"
+            ]
+          }
+        }
+      },
+      "integrations_hook_create_payload": {
+        "type": "object",
+        "properties": {
+          "app_id": {
+            "type": "integer",
+            "description": "The ID of app for which integration hook is being created",
+            "example": 1
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "The inbox ID, if the hook is an inbox hook",
+            "example": 1
+          },
+          "status": {
+            "type": "integer",
+            "description": "The status of the integration (0 for inactive, 1 for active)",
+            "example": 1
+          },
+          "settings": {
+            "type": "object",
+            "description": "The settings required by the integration",
+            "example": {}
+          }
+        }
+      },
+      "integrations_hook_update_payload": {
+        "type": "object",
+        "properties": {
+          "status": {
+            "type": "integer",
+            "description": "The status of the integration (0 for inactive, 1 for active)",
+            "example": 1
+          },
+          "settings": {
+            "type": "object",
+            "description": "The settings required by the integration",
+            "example": {}
+          }
+        }
+      },
+      "automation_rule_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "Rule name",
+            "example": "Add label on message create event"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description about the automation and actions",
+            "example": "Add label support and sales on message create event if incoming message content contains text help"
+          },
+          "event_name": {
+            "type": "string",
+            "enum": [
+              "conversation_created",
+              "conversation_updated",
+              "message_created"
+            ],
+            "example": "message_created",
+            "description": "The event when you want to execute the automation actions"
+          },
+          "active": {
+            "type": "boolean",
+            "description": "Enable/disable automation rule"
+          },
+          "actions": {
+            "type": "array",
+            "description": "Array of actions which you want to perform when condition matches, e.g add label support if message contains content help.",
+            "items": {
+              "type": "object",
+              "example": {
+                "action_name": "add_label",
+                "action_params": [
+                  "support"
+                ]
+              }
+            }
+          },
+          "conditions": {
+            "type": "array",
+            "description": "Array of conditions on which conversation filter would work, e.g message content contains text help.",
+            "items": {
+              "type": "object",
+              "example": {
+                "attribute_key": "content",
+                "filter_operator": "contains",
+                "query_operator": "OR",
+                "values": [
+                  "help"
+                ]
+              }
+            }
+          }
+        }
+      },
+      "portal_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "color": {
+            "type": "string",
+            "description": "Header color for help-center in hex format",
+            "example": "#FFFFFF"
+          },
+          "custom_domain": {
+            "type": "string",
+            "description": "Custom domain to display help center.",
+            "example": "chatwoot.help"
+          },
+          "header_text": {
+            "type": "string",
+            "description": "Help center header",
+            "example": "Handbook"
+          },
+          "homepage_link": {
+            "type": "string",
+            "description": "link to main dashboard",
+            "example": "https://www.chatwoot.com/"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name for the portal",
+            "example": "Handbook"
+          },
+          "page_title": {
+            "type": "string",
+            "description": "Page title for the portal",
+            "example": "Handbook"
+          },
+          "slug": {
+            "type": "string",
+            "description": "Slug for the portal to display in link",
+            "example": "handbook"
+          },
+          "archived": {
+            "type": "boolean",
+            "description": "Status to check if portal is live",
+            "example": false
+          },
+          "config": {
+            "type": "object",
+            "description": "Configuration about supporting locales",
+            "example": {
+              "allowed_locales": [
+                "en",
+                "es"
+              ],
+              "default_locale": "en"
+            }
+          }
+        }
+      },
+      "category_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "name": {
+            "type": "string",
+            "description": "The name of the category",
+            "example": "Category Name"
+          },
+          "description": {
+            "type": "string",
+            "description": "A description for the category",
+            "example": "Category description"
+          },
+          "position": {
+            "type": "integer",
+            "description": "Category position in the portal list to sort",
+            "example": 1
+          },
+          "slug": {
+            "type": "string",
+            "description": "The category slug used in the URL",
+            "example": "category-name"
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the category",
+            "example": "en"
+          },
+          "icon": {
+            "type": "string",
+            "description": "The icon of the category as a string (emoji)",
+            "example": "📚"
+          },
+          "parent_category_id": {
+            "type": "integer",
+            "description": "To define parent category, e.g product documentation has multiple level features in sales category or in engineering category.",
+            "example": 1
+          },
+          "associated_category_id": {
+            "type": "integer",
+            "description": "To associate similar categories to each other, e.g same category of product documentation in different languages",
+            "example": 2
+          }
+        }
+      },
+      "article_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "title": {
+            "type": "string",
+            "description": "The title of the article",
+            "example": "Article Title"
+          },
+          "slug": {
+            "type": "string",
+            "description": "The slug of the article",
+            "example": "article-title"
+          },
+          "position": {
+            "type": "integer",
+            "description": "article position in category",
+            "example": 1
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content.",
+            "example": "This is the content of the article"
+          },
+          "description": {
+            "type": "string",
+            "description": "The description of the article",
+            "example": "This is the description of the article"
+          },
+          "category_id": {
+            "type": "integer",
+            "description": "The category id of the article",
+            "example": 1
+          },
+          "author_id": {
+            "type": "integer",
+            "description": "The author agent id of the article",
+            "example": 1
+          },
+          "associated_article_id": {
+            "type": "integer",
+            "description": "To associate similar articles to each other, e.g to provide the link for the reference.",
+            "example": 2
+          },
+          "status": {
+            "type": "integer",
+            "description": "The status of the article. 0 for draft, 1 for published, 2 for archived",
+            "example": 1
+          },
+          "locale": {
+            "type": "string",
+            "description": "The locale of the article",
+            "example": "en"
+          },
+          "meta": {
+            "type": "object",
+            "description": "Use for search",
+            "example": {
+              "tags": [
+                "article_name"
+              ],
+              "title": "article title",
+              "description": "article description"
+            }
+          }
+        }
+      },
+      "public_contact_create_update_payload": {
+        "type": "object",
+        "properties": {
+          "identifier": {
+            "type": "string",
+            "description": "External identifier of the contact",
+            "example": "1234567890"
+          },
+          "identifier_hash": {
+            "type": "string",
+            "description": "Identifier hash prepared for HMAC authentication",
+            "example": "e93275d4eba0e5679ad55f5360af00444e2a888df9b0afa3e8b691c3173725f9"
+          },
+          "email": {
+            "type": "string",
+            "description": "Email of the contact",
+            "example": "alice@acme.inc"
+          },
+          "name": {
+            "type": "string",
+            "description": "Name of the contact",
+            "example": "Alice"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "Phone number of the contact",
+            "example": "+123456789"
+          },
+          "avatar": {
+            "type": "string",
+            "format": "binary",
+            "description": "Send the form data with the avatar image binary or use the avatar_url"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes of the customer",
+            "example": {}
+          }
+        }
+      },
+      "public_message_create_payload": {
+        "type": "object",
+        "properties": {
+          "content": {
+            "type": "string",
+            "description": "Content for the message",
+            "example": "Hello, how can I help you?"
+          },
+          "echo_id": {
+            "type": "string",
+            "description": "Temporary identifier which will be passed back via websockets",
+            "example": "1234567890"
+          }
+        }
+      },
+      "public_message_update_payload": {
+        "type": "object",
+        "properties": {
+          "submitted_values": {
+            "type": "object",
+            "description": "Replies to the Bot Message Types",
+            "properties": {
+              "name": {
+                "type": "string",
+                "description": "The name of the submiitted value",
+                "example": "My Name"
+              },
+              "title": {
+                "type": "string",
+                "description": "The title of the submitted value",
+                "example": "My Title"
+              },
+              "value": {
+                "type": "string",
+                "description": "The value of the submitted value",
+                "example": "value"
+              },
+              "csat_survey_response": {
+                "type": "object",
+                "description": "The CSAT survey response",
+                "properties": {
+                  "feedback_message": {
+                    "type": "string",
+                    "description": "The feedback message of the CSAT survey response",
+                    "example": "Great service!"
+                  },
+                  "rating": {
+                    "type": "integer",
+                    "description": "The rating of the CSAT survey response",
+                    "example": 5
+                  }
+                }
+              }
+            }
+          }
+        }
+      },
+      "public_conversation_create_payload": {
+        "type": "object",
+        "properties": {
+          "custom_attributes": {
+            "type": "object",
+            "description": "Custom attributes of the conversation",
+            "example": {}
+          }
+        }
+      },
+      "extended_contact": {
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/contact"
+          },
+          {
+            "type": "object",
+            "properties": {
+              "id": {
+                "type": "number",
+                "description": "Id of the user"
+              },
+              "availability_status": {
+                "type": "string",
+                "enum": [
+                  "online",
+                  "offline"
+                ],
+                "description": "Availability status of the user"
+              }
+            }
+          }
+        ]
+      },
+      "contact_base": {
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/generic_id"
+          },
+          {
+            "$ref": "#/components/schemas/contact"
+          }
+        ]
+      },
+      "contact_list": {
+        "type": "array",
+        "description": "array of contacts",
+        "items": {
+          "allOf": [
+            {
+              "$ref": "#/components/schemas/contact"
+            }
+          ]
+        }
+      },
+      "contact_conversations": {
+        "type": "array",
+        "description": "array of conversations",
+        "items": {
+          "allOf": [
+            {
+              "$ref": "#/components/schemas/conversation"
+            },
+            {
+              "type": "object",
+              "properties": {
+                "meta": {
+                  "type": "object",
+                  "properties": {
+                    "sender": {
+                      "type": "object",
+                      "properties": {
+                        "additional_attributes": {
+                          "type": "object",
+                          "description": "The additional attributes of the sender"
+                        },
+                        "availability_status": {
+                          "type": "string",
+                          "description": "The availability status of the sender"
+                        },
+                        "email": {
+                          "type": "string",
+                          "description": "The email of the sender"
+                        },
+                        "id": {
+                          "type": "number",
+                          "description": "ID fo the sender"
+                        },
+                        "name": {
+                          "type": "string",
+                          "description": "The name of the sender"
+                        },
+                        "phone_number": {
+                          "type": "string",
+                          "description": "The phone number of the sender"
+                        },
+                        "blocked": {
+                          "type": "boolean",
+                          "description": "Whether the sender is blocked"
+                        },
+                        "identifier": {
+                          "type": "string",
+                          "description": "The identifier of the sender"
+                        },
+                        "thumbnail": {
+                          "type": "string",
+                          "description": "Avatar URL of the contact"
+                        },
+                        "custom_attributes": {
+                          "type": "object",
+                          "description": "The custom attributes of the sender"
+                        },
+                        "last_activity_at": {
+                          "type": "number",
+                          "description": "The last activity at of the sender"
+                        },
+                        "created_at": {
+                          "type": "number",
+                          "description": "The created at of the sender"
+                        }
+                      }
+                    },
+                    "channel": {
+                      "type": "string",
+                      "description": "Channel Type"
+                    },
+                    "assignee": {
+                      "$ref": "#/components/schemas/user"
+                    },
+                    "hmac_verified": {
+                      "type": "boolean",
+                      "description": "Whether the hmac is verified"
+                    }
+                  }
+                }
+              }
+            },
+            {
+              "type": "object",
+              "properties": {
+                "display_id": {
+                  "type": "number"
+                }
+              }
+            }
+          ]
+        }
+      },
+      "contact_labels": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "description": "Array of labels",
+            "items": {
+              "type": "string"
+            }
+          }
+        }
+      },
+      "conversation_list": {
+        "type": "object",
+        "properties": {
+          "data": {
+            "type": "object",
+            "properties": {
+              "meta": {
+                "type": "object",
+                "properties": {
+                  "mine_count": {
+                    "type": "number"
+                  },
+                  "unassigned_count": {
+                    "type": "number"
+                  },
+                  "assigned_count": {
+                    "type": "number"
+                  },
+                  "all_count": {
+                    "type": "number"
+                  }
+                }
+              },
+              "payload": {
+                "type": "array",
+                "description": "array of conversations",
+                "items": {
+                  "allOf": [
+                    {
+                      "$ref": "#/components/schemas/generic_id"
+                    },
+                    {
+                      "$ref": "#/components/schemas/conversation"
+                    },
+                    {
+                      "type": "object",
+                      "properties": {
+                        "meta": {
+                          "type": "object",
+                          "properties": {
+                            "sender": {
+                              "type": "object",
+                              "properties": {
+                                "additional_attributes": {
+                                  "type": "object",
+                                  "description": "The additional attributes of the sender"
+                                },
+                                "availability_status": {
+                                  "type": "string",
+                                  "description": "The availability status of the sender"
+                                },
+                                "email": {
+                                  "type": "string",
+                                  "description": "The email of the sender"
+                                },
+                                "id": {
+                                  "type": "number",
+                                  "description": "ID fo the sender"
+                                },
+                                "name": {
+                                  "type": "string",
+                                  "description": "The name of the sender"
+                                },
+                                "phone_number": {
+                                  "type": "string",
+                                  "description": "The phone number of the sender"
+                                },
+                                "blocked": {
+                                  "type": "boolean",
+                                  "description": "Whether the sender is blocked"
+                                },
+                                "identifier": {
+                                  "type": "string",
+                                  "description": "The identifier of the sender"
+                                },
+                                "thumbnail": {
+                                  "type": "string",
+                                  "description": "Avatar URL of the contact"
+                                },
+                                "custom_attributes": {
+                                  "type": "object",
+                                  "description": "The custom attributes of the sender"
+                                },
+                                "last_activity_at": {
+                                  "type": "number",
+                                  "description": "The last activity at of the sender"
+                                },
+                                "created_at": {
+                                  "type": "number",
+                                  "description": "The created at of the sender"
+                                }
+                              }
+                            },
+                            "channel": {
+                              "type": "string",
+                              "description": "Channel Type"
+                            },
+                            "assignee": {
+                              "$ref": "#/components/schemas/user"
+                            },
+                            "hmac_verified": {
+                              "type": "boolean",
+                              "description": "Whether the hmac is verified"
+                            }
+                          }
+                        }
+                      }
+                    }
+                  ]
+                }
+              }
+            }
+          }
+        }
+      },
+      "conversation_show": {
+        "type": "object",
+        "allOf": [
+          {
+            "$ref": "#/components/schemas/conversation"
+          },
+          {
+            "type": "object",
+            "properties": {
+              "meta": {
+                "type": "object",
+                "properties": {
+                  "sender": {
+                    "type": "object",
+                    "properties": {
+                      "additional_attributes": {
+                        "type": "object",
+                        "description": "The additional attributes of the sender"
+                      },
+                      "availability_status": {
+                        "type": "string",
+                        "description": "The availability status of the sender"
+                      },
+                      "email": {
+                        "type": "string",
+                        "description": "The email of the sender"
+                      },
+                      "id": {
+                        "type": "number",
+                        "description": "ID fo the sender"
+                      },
+                      "name": {
+                        "type": "string",
+                        "description": "The name of the sender"
+                      },
+                      "phone_number": {
+                        "type": "string",
+                        "description": "The phone number of the sender"
+                      },
+                      "blocked": {
+                        "type": "boolean",
+                        "description": "Whether the sender is blocked"
+                      },
+                      "identifier": {
+                        "type": "string",
+                        "description": "The identifier of the sender"
+                      },
+                      "thumbnail": {
+                        "type": "string",
+                        "description": "Avatar URL of the contact"
+                      },
+                      "custom_attributes": {
+                        "type": "object",
+                        "description": "The custom attributes of the sender"
+                      },
+                      "last_activity_at": {
+                        "type": "number",
+                        "description": "The last activity at of the sender"
+                      },
+                      "created_at": {
+                        "type": "number",
+                        "description": "The created at of the sender"
+                      }
+                    }
+                  },
+                  "channel": {
+                    "type": "string",
+                    "description": "Channel Type"
+                  },
+                  "assignee": {
+                    "$ref": "#/components/schemas/user"
+                  },
+                  "hmac_verified": {
+                    "type": "boolean",
+                    "description": "Whether the hmac is verified"
+                  }
+                }
+              }
+            }
+          }
+        ]
+      },
+      "conversation_status_toggle": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "type": "object"
+          },
+          "payload": {
+            "type": "object",
+            "properties": {
+              "success": {
+                "type": "boolean"
+              },
+              "current_status": {
+                "type": "string",
+                "enum": [
+                  "open",
+                  "resolved"
+                ]
+              },
+              "conversation_id": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "conversation_labels": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "description": "Array of labels",
+            "items": {
+              "type": "string"
+            }
+          }
+        }
+      },
+      "account_summary": {
+        "type": "object",
+        "properties": {
+          "avg_first_response_time": {
+            "type": "string"
+          },
+          "avg_resolution_time": {
+            "type": "string"
+          },
+          "conversations_count": {
+            "type": "number"
+          },
+          "incoming_messages_count": {
+            "type": "number"
+          },
+          "outgoing_messages_count": {
+            "type": "number"
+          },
+          "resolutions_count": {
+            "type": "number"
+          },
+          "previous": {
+            "type": "object",
+            "properties": {
+              "avg_first_response_time": {
+                "type": "string"
+              },
+              "avg_resolution_time": {
+                "type": "string"
+              },
+              "conversations_count": {
+                "type": "number"
+              },
+              "incoming_messages_count": {
+                "type": "number"
+              },
+              "outgoing_messages_count": {
+                "type": "number"
+              },
+              "resolutions_count": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "agent_conversation_metrics": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number"
+          },
+          "name": {
+            "type": "string"
+          },
+          "email": {
+            "type": "string"
+          },
+          "thumbnail": {
+            "type": "string"
+          },
+          "availability": {
+            "type": "string"
+          },
+          "metric": {
+            "type": "object",
+            "properties": {
+              "open": {
+                "type": "number"
+              },
+              "unattended": {
+                "type": "number"
+              }
+            }
+          }
+        }
+      },
+      "contact_detail": {
+        "type": "object",
+        "properties": {
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the contact",
+            "properties": {
+              "city": {
+                "type": "string",
+                "description": "City of the contact"
+              },
+              "country": {
+                "type": "string",
+                "description": "Country of the contact"
+              },
+              "country_code": {
+                "type": "string",
+                "description": "Country code of the contact"
+              },
+              "created_at_ip": {
+                "type": "string",
+                "description": "IP address when the contact was created"
+              }
+            }
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the contact"
+          },
+          "email": {
+            "type": "string",
+            "description": "The email address of the contact"
+          },
+          "id": {
+            "type": "integer",
+            "description": "The ID of the contact"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "The identifier of the contact",
+            "nullable": true
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the contact"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "The phone number of the contact",
+            "nullable": true
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the contact"
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "Whether the contact is blocked"
+          },
+          "type": {
+            "type": "string",
+            "description": "The type of entity",
+            "enum": [
+              "contact"
+            ]
+          }
+        }
+      },
+      "message_detailed": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "number",
+            "description": "The ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "The text content of the message"
+          },
+          "inbox_id": {
+            "type": "number",
+            "description": "The ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "number",
+            "description": "The ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "enum": [
+              0,
+              1,
+              2,
+              3
+            ],
+            "description": "The type of the message (0: incoming, 1: outgoing, 2: activity, 3: template)"
+          },
+          "content_type": {
+            "type": "string",
+            "enum": [
+              "text",
+              "input_select",
+              "cards",
+              "form",
+              "input_csat"
+            ],
+            "description": "The type of the message content"
+          },
+          "status": {
+            "type": "string",
+            "enum": [
+              "sent",
+              "delivered",
+              "read",
+              "failed"
+            ],
+            "description": "The status of the message"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "The content attributes for each content_type",
+            "properties": {
+              "in_reply_to": {
+                "type": "string",
+                "description": "ID of the message this is replying to",
+                "nullable": true
+              }
+            }
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "The timestamp when message was created"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "The flag which shows whether the message is private or not"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "The source ID of the message",
+            "nullable": true
+          },
+          "sender": {
+            "$ref": "#/components/schemas/contact_detail"
+          }
+        }
+      },
+      "conversation_meta": {
+        "type": "object",
+        "properties": {
+          "labels": {
+            "type": "array",
+            "items": {
+              "type": "string"
+            },
+            "description": "Labels associated with the conversation"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "properties": {
+              "browser": {
+                "type": "object",
+                "properties": {
+                  "device_name": {
+                    "type": "string",
+                    "description": "Name of the device"
+                  },
+                  "browser_name": {
+                    "type": "string",
+                    "description": "Name of the browser"
+                  },
+                  "platform_name": {
+                    "type": "string",
+                    "description": "Name of the platform"
+                  },
+                  "browser_version": {
+                    "type": "string",
+                    "description": "Version of the browser"
+                  },
+                  "platform_version": {
+                    "type": "string",
+                    "description": "Version of the platform"
+                  }
+                }
+              },
+              "referer": {
+                "type": "string",
+                "description": "Referrer URL"
+              },
+              "initiated_at": {
+                "type": "object",
+                "properties": {
+                  "timestamp": {
+                    "type": "string",
+                    "description": "Timestamp when the conversation was initiated"
+                  }
+                }
+              },
+              "browser_language": {
+                "type": "string",
+                "description": "Browser language setting"
+              },
+              "conversation_language": {
+                "type": "string",
+                "description": "Conversation language"
+              }
+            },
+            "description": "Additional attributes of the conversation"
+          },
+          "contact": {
+            "$ref": "#/components/schemas/contact_detail"
+          },
+          "agent_last_seen_at": {
+            "type": "string",
+            "description": "Timestamp when the agent last saw the conversation",
+            "nullable": true
+          },
+          "assignee_last_seen_at": {
+            "type": "string",
+            "description": "Timestamp when the assignee last saw the conversation",
+            "nullable": true
+          }
+        }
+      },
+      "conversation_messages": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "$ref": "#/components/schemas/conversation_meta"
+          },
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/message_detailed"
+            },
+            "description": "List of messages in the conversation"
+          }
+        }
+      },
+      "contact_meta": {
+        "type": "object",
+        "properties": {
+          "count": {
+            "type": "integer",
+            "description": "Total number of contacts"
+          },
+          "current_page": {
+            "type": "string",
+            "description": "Current page number"
+          }
+        }
+      },
+      "contact_inbox": {
+        "type": "object",
+        "properties": {
+          "source_id": {
+            "type": "string",
+            "description": "Source identifier for the contact inbox"
+          },
+          "inbox": {
+            "type": "object",
+            "properties": {
+              "id": {
+                "type": "integer",
+                "description": "ID of the inbox"
+              },
+              "avatar_url": {
+                "type": "string",
+                "description": "URL for the inbox avatar"
+              },
+              "channel_id": {
+                "type": "integer",
+                "description": "ID of the channel"
+              },
+              "name": {
+                "type": "string",
+                "description": "Name of the inbox"
+              },
+              "channel_type": {
+                "type": "string",
+                "description": "Type of channel"
+              },
+              "provider": {
+                "type": "string",
+                "description": "Provider of the inbox",
+                "nullable": true
+              }
+            }
+          }
+        }
+      },
+      "contact_list_item": {
+        "type": "object",
+        "properties": {
+          "additional_attributes": {
+            "type": "object",
+            "description": "The object containing additional attributes related to the contact",
+            "properties": {
+              "city": {
+                "type": "string",
+                "description": "City of the contact"
+              },
+              "country": {
+                "type": "string",
+                "description": "Country of the contact"
+              },
+              "country_code": {
+                "type": "string",
+                "description": "Country code of the contact"
+              },
+              "created_at_ip": {
+                "type": "string",
+                "description": "IP address when the contact was created"
+              }
+            }
+          },
+          "availability_status": {
+            "type": "string",
+            "description": "Availability status of the contact",
+            "enum": [
+              "online",
+              "offline"
+            ]
+          },
+          "email": {
+            "type": "string",
+            "description": "The email address of the contact",
+            "nullable": true
+          },
+          "id": {
+            "type": "integer",
+            "description": "The ID of the contact"
+          },
+          "name": {
+            "type": "string",
+            "description": "The name of the contact"
+          },
+          "phone_number": {
+            "type": "string",
+            "description": "The phone number of the contact",
+            "nullable": true
+          },
+          "blocked": {
+            "type": "boolean",
+            "description": "Whether the contact is blocked"
+          },
+          "identifier": {
+            "type": "string",
+            "description": "The identifier of the contact",
+            "nullable": true
+          },
+          "thumbnail": {
+            "type": "string",
+            "description": "The thumbnail of the contact"
+          },
+          "custom_attributes": {
+            "type": "object",
+            "description": "The custom attributes of the contact"
+          },
+          "last_activity_at": {
+            "type": "integer",
+            "description": "Timestamp of last activity",
+            "nullable": true
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "Timestamp when contact was created"
+          },
+          "contact_inboxes": {
+            "type": "array",
+            "description": "List of inboxes associated with this contact",
+            "items": {
+              "$ref": "#/components/schemas/contact_inbox"
+            }
+          }
+        }
+      },
+      "contacts_list_response": {
+        "type": "object",
+        "properties": {
+          "meta": {
+            "$ref": "#/components/schemas/contact_meta"
+          },
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/contact_list_item"
+            },
+            "description": "List of contacts"
+          }
+        }
+      },
+      "contact_show_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "$ref": "#/components/schemas/contact_list_item"
+          }
+        }
+      },
+      "contact_conversation_message": {
+        "type": "object",
+        "properties": {
+          "id": {
+            "type": "integer",
+            "description": "ID of the message"
+          },
+          "content": {
+            "type": "string",
+            "description": "Content of the message"
+          },
+          "account_id": {
+            "type": "integer",
+            "description": "ID of the account"
+          },
+          "inbox_id": {
+            "type": "integer",
+            "description": "ID of the inbox"
+          },
+          "conversation_id": {
+            "type": "integer",
+            "description": "ID of the conversation"
+          },
+          "message_type": {
+            "type": "integer",
+            "description": "Type of the message"
+          },
+          "created_at": {
+            "type": "integer",
+            "description": "Timestamp when message was created"
+          },
+          "updated_at": {
+            "type": "string",
+            "description": "Formatted datetime when message was updated"
+          },
+          "private": {
+            "type": "boolean",
+            "description": "Whether the message is private"
+          },
+          "status": {
+            "type": "string",
+            "description": "Status of the message"
+          },
+          "source_id": {
+            "type": "string",
+            "description": "Source ID of the message",
+            "nullable": true
+          },
+          "content_type": {
+            "type": "string",
+            "description": "Type of the content"
+          },
+          "content_attributes": {
+            "type": "object",
+            "description": "Attributes of the content"
+          },
+          "sender_type": {
+            "type": "string",
+            "description": "Type of the sender",
+            "nullable": true
+          },
+          "sender_id": {
+            "type": "integer",
+            "description": "ID of the sender",
+            "nullable": true
+          },
+          "external_source_ids": {
+            "type": "object",
+            "description": "External source IDs"
+          },
+          "additional_attributes": {
+            "type": "object",
+            "description": "Additional attributes of the message"
+          },
+          "processed_message_content": {
+            "type": "string",
+            "description": "Processed message content",
+            "nullable": true
+          },
+          "sentiment": {
+            "type": "object",
+            "description": "Sentiment analysis of the message"
+          },
+          "conversation": {
+            "type": "object",
+            "description": "Conversation details",
+            "properties": {
+              "assignee_id": {
+                "type": "integer",
+                "description": "ID of the assignee",
+                "nullable": true
+              },
+              "unread_count": {
+                "type": "integer",
+                "description": "Count of unread messages"
+              },
+              "last_activity_at": {
+                "type": "integer",
+                "description": "Timestamp of last activity"
+              },
+              "contact_inbox": {
+                "type": "object",
+                "description": "Contact inbox details",
+                "properties": {
+                  "source_id": {
+                    "type": "string",
+                    "description": "Source ID of the contact inbox"
+                  }
+                }
+              }
+            }
+          },
+          "sender": {
+            "type": "object",
+            "description": "Details of the sender",
+            "properties": {
+              "id": {
+                "type": "integer",
+                "description": "ID of the sender"
+              },
+              "name": {
+                "type": "string",
+                "description": "Name of the sender"
+              },
+              "available_name": {
+                "type": "string",
+                "description": "Available name of the sender"
+              },
+              "avatar_url": {
+                "type": "string",
+                "description": "URL of the sender's avatar"
+              },
+              "type": {
+                "type": "string",
+                "description": "Type of the sender"
+              },
+              "availability_status": {
+                "type": "string",
+                "description": "Availability status of the sender"
+              },
+              "thumbnail": {
+                "type": "string",
+                "description": "Thumbnail URL of the sender"
+              }
+            }
+          }
+        }
+      },
+      "contact_conversations_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "allOf": [
+                {
+                  "$ref": "#/components/schemas/conversation"
+                },
+                {
+                  "type": "object",
+                  "properties": {
+                    "meta": {
+                      "type": "object",
+                      "properties": {
+                        "sender": {
+                          "type": "object",
+                          "properties": {
+                            "additional_attributes": {
+                              "type": "object",
+                              "description": "The additional attributes of the sender"
+                            },
+                            "availability_status": {
+                              "type": "string",
+                              "description": "The availability status of the sender"
+                            },
+                            "email": {
+                              "type": "string",
+                              "description": "The email of the sender"
+                            },
+                            "id": {
+                              "type": "number",
+                              "description": "ID fo the sender"
+                            },
+                            "name": {
+                              "type": "string",
+                              "description": "The name of the sender"
+                            },
+                            "phone_number": {
+                              "type": "string",
+                              "description": "The phone number of the sender"
+                            },
+                            "blocked": {
+                              "type": "boolean",
+                              "description": "Whether the sender is blocked"
+                            },
+                            "identifier": {
+                              "type": "string",
+                              "description": "The identifier of the sender"
+                            },
+                            "thumbnail": {
+                              "type": "string",
+                              "description": "Avatar URL of the contact"
+                            },
+                            "custom_attributes": {
+                              "type": "object",
+                              "description": "The custom attributes of the sender"
+                            },
+                            "last_activity_at": {
+                              "type": "number",
+                              "description": "The last activity at of the sender"
+                            },
+                            "created_at": {
+                              "type": "number",
+                              "description": "The created at of the sender"
+                            }
+                          }
+                        },
+                        "channel": {
+                          "type": "string",
+                          "description": "Channel Type"
+                        },
+                        "assignee": {
+                          "$ref": "#/components/schemas/user"
+                        },
+                        "hmac_verified": {
+                          "type": "boolean",
+                          "description": "Whether the hmac is verified"
+                        }
+                      }
+                    }
+                  }
+                }
+              ]
+            },
+            "description": "List of conversations for the contact"
+          }
+        }
+      },
+      "contactable_inboxes_response": {
+        "type": "object",
+        "properties": {
+          "payload": {
+            "type": "array",
+            "items": {
+              "$ref": "#/components/schemas/contact_inbox"
+            },
+            "description": "List of contactable inboxes for the contact"
+          }
+        }
+      }
+    },
+    "parameters": {
+      "account_id": {
+        "in": "path",
+        "name": "account_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the account"
+      },
+      "agent_bot_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the agentbot to be updated"
+      },
+      "team_id": {
+        "in": "path",
+        "name": "team_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the team to be updated"
+      },
+      "inbox_id": {
+        "in": "path",
+        "name": "inbox_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The ID of the Inbox"
+      },
+      "hook_id": {
+        "in": "path",
+        "name": "hook_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the integration hook"
+      },
+      "source_id": {
+        "in": "path",
+        "name": "source_id",
+        "required": true,
+        "schema": {
+          "type": "string"
+        },
+        "description": "Id of the session for which the conversation is created.\n\n\n\n Source Ids can be obtained through contactable inboxes API or via generated.<br/><br/>Website: Chatwoot generated string which can be obtained from webhook events. <br/> Phone Channels(Twilio): Phone number in e164 format <br/> Email Channels: Contact Email address <br/> API Channel: Any Random String"
+      },
+      "contact_sort_param": {
+        "in": "query",
+        "name": "sort",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "name",
+            "email",
+            "phone_number",
+            "last_activity_at",
+            "-name",
+            "-email",
+            "-phone_number",
+            "-last_activity_at"
+          ]
+        },
+        "required": false,
+        "description": "The attribute by which list should be sorted"
+      },
+      "conversation_id": {
+        "in": "path",
+        "name": "conversation_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the conversation"
+      },
+      "conversation_uuid": {
+        "in": "path",
+        "name": "conversation_uuid",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The uuid of the conversation"
+      },
+      "custom_filter_id": {
+        "in": "path",
+        "name": "custom_filter_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the custom filter"
+      },
+      "webhook_id": {
+        "in": "path",
+        "name": "webhook_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the webhook"
+      },
+      "message_id": {
+        "in": "path",
+        "name": "message_id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the message"
+      },
+      "page": {
+        "in": "query",
+        "name": "page",
+        "schema": {
+          "type": "integer",
+          "default": 1
+        },
+        "required": false,
+        "description": "The page parameter"
+      },
+      "platform_user_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "integer"
+        },
+        "required": true,
+        "description": "The numeric ID of the user on the platform"
+      },
+      "report_type": {
+        "in": "query",
+        "name": "type",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "account",
+            "agent",
+            "inbox",
+            "label",
+            "team"
+          ]
+        },
+        "required": true,
+        "description": "Type of report"
+      },
+      "report_metric": {
+        "in": "query",
+        "name": "metric",
+        "schema": {
+          "type": "string",
+          "enum": [
+            "conversations_count",
+            "incoming_messages_count",
+            "outgoing_messages_count",
+            "avg_first_response_time",
+            "avg_resolution_time",
+            "resolutions_count"
+          ]
+        },
+        "required": true,
+        "description": "The type of metric"
+      },
+      "public_inbox_identifier": {
+        "in": "path",
+        "name": "inbox_identifier",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The identifier obtained from API inbox channel"
+      },
+      "public_contact_identifier": {
+        "in": "path",
+        "name": "contact_identifier",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The source id of contact obtained on contact create"
+      },
+      "portal_id": {
+        "in": "path",
+        "name": "id",
+        "schema": {
+          "type": "string"
+        },
+        "required": true,
+        "description": "The slug identifier of the portal"
+      }
+    },
+    "securitySchemes": {
+      "userApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user."
+      },
+      "agentBotApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis."
+      },
+      "platformAppApiKey": {
+        "type": "apiKey",
+        "in": "header",
+        "name": "api_access_token",
+        "description": "This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles."
+      }
+    }
+  },
+  "tags": [
+    {
+      "name": "Accounts",
+      "description": "Account management APIs"
+    },
+    {
+      "name": "Account Users",
+      "description": "Account user management APIs"
+    },
+    {
+      "name": "AgentBots",
+      "description": "Bot integrations"
+    },
+    {
+      "name": "Users",
+      "description": "User management APIs"
+    }
+  ],
+  "x-tagGroups": [
+    {
+      "name": "Platform",
+      "tags": [
+        "Accounts",
+        "Account Users",
+        "AgentBots",
+        "Users"
+      ]
+    },
+    {
+      "name": "Application",
+      "tags": [
+        "Account AgentBots",
+        "Agents",
+        "Canned Responses",
+        "Contacts",
+        "Contact Labels",
+        "Conversation Assignments",
+        "Conversation Labels",
+        "Conversations",
+        "Custom Attributes",
+        "Custom Filters",
+        "Inboxes",
+        "Integrations",
+        "Messages",
+        "Profile",
+        "Reports",
+        "Teams",
+        "Webhooks",
+        "Automation Rule",
+        "Help Center"
+      ]
+    },
+    {
+      "name": "Client",
+      "tags": [
+        "Contacts API",
+        "Conversations API",
+        "Messages API"
+      ]
+    },
+    {
+      "name": "Others",
+      "tags": [
+        "CSAT Survey Page"
+      ]
+    }
+  ]
+}
\ No newline at end of file