diff --git a/app/javascript/dashboard/components-next/message/Message.vue b/app/javascript/dashboard/components-next/message/Message.vue
index 7dd798982..01a46da95 100644
--- a/app/javascript/dashboard/components-next/message/Message.vue
+++ b/app/javascript/dashboard/components-next/message/Message.vue
@@ -355,7 +355,12 @@ const contextMenuEnabledOptions = computed(() => {
     forwardEmail:
       props.isEmailInbox &&
       !props.private &&
-      props.status !== MESSAGE_STATUS.PROGRESS,
+      props.status !== MESSAGE_STATUS.PROGRESS &&
+      ![
+        CONTENT_TYPES.FORM,
+        CONTENT_TYPES.INPUT_CSAT,
+        CONTENT_TYPES.CARDS,
+      ].includes(props.contentType),
   };
 });
 
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue b/app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue
index b127f8874..600e77aff 100644
--- a/app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue
@@ -1,5 +1,12 @@
 <script setup>
-import { computed, useTemplateRef, ref, onMounted, reactive } from 'vue';
+import {
+  computed,
+  useTemplateRef,
+  ref,
+  onMounted,
+  reactive,
+  inject,
+} from 'vue';
 import { Letter } from 'vue-letter';
 import { allowedCssProperties } from 'lettersanitizer';
 import { useToggle } from '@vueuse/core';
@@ -33,7 +40,7 @@ const contentContainer = useTemplateRef('contentContainer');
 // Forward form - managed locally but can be triggered by parent
 const [showForwardMessageModal, toggleForwardModal] = useToggle();
 const forwardFormPosition = reactive({ top: 0, right: 0 });
-const conversationPanelElement = document.querySelector('.conversation-panel');
+const conversationPanelRef = inject('conversationPanelRef', null);
 
 onMounted(() => {
   isExpandable.value = contentContainer.value?.scrollHeight > 400;
@@ -229,7 +236,7 @@ defineExpose({
       v-if="showForwardMessageModal"
       :x="forwardFormPosition.x"
       :y="forwardFormPosition.y"
-      :scroll-lock-element="conversationPanelElement"
+      :scroll-lock-element="conversationPanelRef?.$el"
       @close="closeForwardModal"
     >
       <ForwardMessageForm
diff --git a/app/javascript/dashboard/components/widgets/conversation/Message.vue b/app/javascript/dashboard/components/widgets/conversation/Message.vue
index 253eaeaa7..b9623a229 100644
--- a/app/javascript/dashboard/components/widgets/conversation/Message.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/Message.vue
@@ -188,6 +188,15 @@ export default {
         delete: this.hasText || this.hasAttachments,
         cannedResponse: this.isOutgoing && this.hasText,
         replyTo: !this.data.private && this.inboxSupportsReplyTo.outgoing,
+        forwardEmail:
+          this.isAnEmailInbox &&
+          !this.data.private &&
+          this.status !== MESSAGE_STATUS.PROGRESS &&
+          ![
+            CONTENT_TYPES.FORM,
+            CONTENT_TYPES.INPUT_CSAT,
+            CONTENT_TYPES.CARDS,
+          ].includes(this.contentType),
       };
     },
     contentAttributes() {
diff --git a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
index c1692f48b..530501fd4 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
@@ -1,5 +1,5 @@
 <script>
-import { ref } from 'vue';
+import { ref, provide } from 'vue';
 // composable
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
@@ -65,6 +65,7 @@ export default {
   emits: ['contactPanelToggle'],
   setup() {
     const isPopOutReplyBox = ref(false);
+    const conversationPanelRef = ref(null);
     const { isEnterprise } = useConfig();
 
     const closePopOutReplyBox = () => {
@@ -100,6 +101,8 @@ export default {
       FEATURE_FLAGS.CHATWOOT_V4
     );
 
+    provide('conversationPanelRef', conversationPanelRef);
+
     return {
       isEnterprise,
       isPopOutReplyBox,
@@ -110,6 +113,7 @@ export default {
       fetchIntegrationsIfRequired,
       fetchLabelSuggestions,
       showNextBubbles,
+      conversationPanelRef,
     };
   },
   data() {
@@ -543,6 +547,7 @@ export default {
     </div>
     <NextMessageList
       v-if="showNextBubbles"
+      ref="conversationPanelRef"
       class="conversation-panel"
       :current-user-id="currentUserId"
       :first-unread-id="unReadMessages[0]?.id"
@@ -584,7 +589,7 @@ export default {
         />
       </template>
     </NextMessageList>
-    <ul v-else class="conversation-panel">
+    <ul v-else ref="conversationPanelRef" class="conversation-panel">
       <transition name="slide-up">
         <!-- eslint-disable-next-line vue/require-toggle-inside-transition -->
         <li class="min-h-[4rem]">
diff --git a/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue b/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
index c0597406c..ccff51aa6 100644
--- a/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
+++ b/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
@@ -1,5 +1,6 @@
 <script>
 import { useAlert } from 'dashboard/composables';
+import { inject } from 'vue';
 import { mapGetters } from 'vuex';
 import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import ContextMenu from 'dashboard/components/ui/ContextMenu.vue';
@@ -47,8 +48,10 @@ export default {
   emits: ['open', 'close', 'replyTo', 'forwardEmail'],
   setup() {
     const { getPlainText } = useMessageFormatter();
+    const conversationPanelRef = inject('conversationPanelRef', null);
     return {
       getPlainText,
+      conversationPanelRef,
     };
   },
   data() {
@@ -63,7 +66,7 @@ export default {
       currentAccountId: 'getCurrentAccountId',
     }),
     conversationPanelElement() {
-      return document.querySelector('.conversation-panel');
+      return this.conversationPanelRef?.$el;
     },
     plainTextContent() {
       return this.getPlainText(this.messageContent);