refactor: share whatsapp/twilio template logic via @chatwoot/utils (#15001)

# Pull Request Template

## Description
Moves the WhatsApp & Twilio content-template logic to the shared
[`@chatwoot/utils`](https://github.com/chatwoot/utils)
([PR](https://github.com/chatwoot/utils/pull/62)) package so web and
mobile share one implementation. The neutral core takes the raw template
and returns `processed_params`, the same shape the web parsers already
use, so it's a drop-in with no behavior change.

- `templateHelper.js` / `URLHelper.js` → source `MEDIA_FORMATS`,
`findComponentByType`, `processVariable`, `buildTemplateParameters`,
`extractFilenameFromUrl` from the package
- `inboxes.js` → filters with shared `isSendableTemplate`
- `WhatsAppTemplateParser.vue` / `ContentTemplateParser.vue` →
`isFormInvalid` and Twilio media helpers now use the shared
`isWhatsAppComplete` / `isTwilioComplete` / `applyTwilioMediaFilename`

> Depends on the `@chatwoot/utils` release adding the shared template
API, bump `package.json` from `^0.0.55` to the published version before
merge.

Fixes
[CW-7540](https://linear.app/chatwoot/issue/CW-7540/web-templates-integration-with-utils)

## Type of change

- [x] Breaking change (Refactor)

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
This commit is contained in:
Devi R
2026-07-21 10:08:23 +04:00
committed by GitHub
co-authored by Muhsin Keloth Muhsin
parent 71fffdd2b9
commit d1fa8d8c2f
8 changed files with 66 additions and 223 deletions
@@ -7,6 +7,7 @@ import FBChannel from '../../api/channel/fbChannel';
import TwilioChannel from '../../api/channel/twilioChannel';
import WhatsappChannel from '../../api/channel/whatsappChannel';
import { throwErrorMessage } from '../utils/api';
import { isSendableTemplate } from '@chatwoot/utils';
import AnalyticsHelper from '../../helper/AnalyticsHelper';
import camelcaseKeys from 'camelcase-keys';
import { ACCOUNT_EVENTS } from '../../helper/AnalyticsHelper/events';
@@ -67,45 +68,8 @@ export const getters = {
return [];
}
return templates.filter(template => {
// Ensure template has required properties
if (!template || !template.status || !template.components) {
return false;
}
// Only show approved templates
if (template.status.toLowerCase() !== 'approved') {
return false;
}
// Filter out authentication templates
if (template.category === 'AUTHENTICATION') {
return false;
}
// Filter out CSAT templates (customer_satisfaction_survey and its versions)
if (
template.name &&
template.name.startsWith('customer_satisfaction_survey')
) {
return false;
}
// Filter out interactive templates (LIST, PRODUCT, CATALOG), location templates, and call permission templates
const hasUnsupportedComponents = template.components.some(
component =>
['LIST', 'PRODUCT', 'CATALOG', 'CALL_PERMISSION_REQUEST'].includes(
component.type
) ||
(component.type === 'HEADER' && component.format === 'LOCATION')
);
if (hasUnsupportedComponents) {
return false;
}
return true;
});
// Sendable-template filtering is shared with the mobile app via @chatwoot/utils.
return templates.filter(isSendableTemplate);
},
getNewConversationInboxes($state) {
return $state.records.filter(inbox => {