diff --git a/enterprise/app/models/enterprise/account/plan_usage_and_limits.rb b/enterprise/app/models/enterprise/account/plan_usage_and_limits.rb
index 0937c7b82..9b5093507 100644
--- a/enterprise/app/models/enterprise/account/plan_usage_and_limits.rb
+++ b/enterprise/app/models/enterprise/account/plan_usage_and_limits.rb
@@ -75,6 +75,14 @@ module Enterprise::Account::PlanUsageAndLimits # rubocop:disable Metrics/ModuleL
   end
 
   def plan_email_limit
+    base_limit = plan_base_email_limit
+    return nil if base_limit.nil?
+    return base_limit if free_plan?
+
+    base_limit * [agent_limits.to_i, 1].max
+  end
+
+  def plan_base_email_limit
     config = InstallationConfig.find_by(name: 'ACCOUNT_EMAILS_PLAN_LIMITS')&.value
     return nil if config.blank? || plan_name.blank?
 
@@ -84,6 +92,11 @@ module Enterprise::Account::PlanUsageAndLimits # rubocop:disable Metrics/ModuleL
     nil
   end
 
+  def free_plan?
+    default_plan = InstallationConfig.find_by(name: 'CHATWOOT_CLOUD_PLANS')&.value&.first
+    default_plan.present? && plan_name&.downcase == default_plan['name']&.downcase
+  end
+
   def default_captain_limits
     max_limits = { documents: ChatwootApp.max_limit, responses: ChatwootApp.max_limit }.with_indifferent_access
     zero_limits = { documents: 0, responses: 0 }.with_indifferent_access