diff --git a/app/builders/contact_inbox_builder.rb b/app/builders/contact_inbox_builder.rb
index ffa45db2e..617161b53 100644
--- a/app/builders/contact_inbox_builder.rb
+++ b/app/builders/contact_inbox_builder.rb
@@ -21,6 +21,8 @@ class ContactInboxBuilder
       email_source_id
     when 'Channel::Sms'
       phone_source_id
+    when 'Channel::Voice'
+      phone_source_id # Voice uses phone number as source ID
     when 'Channel::Api', 'Channel::WebWidget'
       SecureRandom.uuid
     else
@@ -35,7 +37,12 @@ class ContactInboxBuilder
   end
 
   def phone_source_id
-    raise ActionController::ParameterMissing, 'contact phone number' unless @contact.phone_number
+    unless @contact.phone_number.present?
+      # For voice channels, we'll create a fallback source ID if phone number is missing
+      return SecureRandom.uuid if @inbox.channel_type == 'Channel::Voice'
+
+      raise ActionController::ParameterMissing, 'contact phone number'
+    end
 
     @contact.phone_number
   end
@@ -98,6 +105,6 @@ class ContactInboxBuilder
   end
 
   def allowed_channels?
-    @inbox.email? || @inbox.sms? || @inbox.twilio? || @inbox.whatsapp?
+    @inbox.email? || @inbox.sms? || @inbox.twilio? || @inbox.whatsapp? || @inbox.channel_type == 'Channel::Voice'
   end
 end
diff --git a/app/javascript/dashboard/components-next/CallModal/CallButton.vue b/app/javascript/dashboard/components-next/CallModal/CallButton.vue
new file mode 100644
index 000000000..f8b10ccac
--- /dev/null
+++ b/app/javascript/dashboard/components-next/CallModal/CallButton.vue
@@ -0,0 +1,27 @@
+<template>
+  <div>
+    <Button
+      icon="i-ri-phone-fill"
+      color="slate"
+      size="sm"
+      :tooltip="$t('CALL_BUTTON.TOOLTIP')"
+      class="!h-7 !bg-n-solid-3 dark:!bg-n-black/30 !outline-n-weak !text-n-slate-11"
+      @click="openCallModal"
+    />
+    <div v-if="showCallModal" class="fixed z-50 bg-n-alpha-black1 backdrop-blur-[4px] flex items-start pt-[clamp(3rem,15vh,12rem)] justify-center inset-0">
+      <CallModal @close="showCallModal = false" />
+    </div>
+  </div>
+</template>
+
+<script setup>
+import { ref } from 'vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import CallModal from './CallModal.vue';
+
+const showCallModal = ref(false);
+
+const openCallModal = () => {
+  showCallModal.value = true;
+};
+</script>
\ No newline at end of file
diff --git a/app/javascript/dashboard/components-next/CallModal/CallModal.vue b/app/javascript/dashboard/components-next/CallModal/CallModal.vue
new file mode 100644
index 000000000..48142acd7
--- /dev/null
+++ b/app/javascript/dashboard/components-next/CallModal/CallModal.vue
@@ -0,0 +1,306 @@
+<template>
+  <div class="w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl">
+    <div class="px-4 py-3 flex items-center">
+      <h3 class="text-base font-medium">{{ $t('CALL_MODAL.START_CALL') }}</h3>
+    </div>
+    
+    <!-- Inbox Selector (First) -->
+    <div class="flex items-center flex-1 w-full gap-3 px-4 py-3 overflow-y-visible">
+      <label class="mb-0.5 text-sm font-medium text-n-slate-11 whitespace-nowrap">
+        {{ $t('CALL_MODAL.VIA') }}
+      </label>
+      
+      <div
+        v-if="selectedInbox"
+        class="flex items-center gap-1.5 rounded-md bg-n-alpha-2 truncate ltr:pl-3 rtl:pr-3 ltr:pr-1 rtl:pl-1 h-7 min-w-0"
+      >
+        <span class="text-sm truncate text-n-slate-12 flex items-center gap-2">
+          <span class="i-ri-phone-fill text-n-slate-11"></span>
+          {{ selectedInbox.name }} - {{ selectedInbox.phoneNumber }}
+        </span>
+        <Button
+          variant="ghost"
+          icon="i-lucide-x"
+          color="slate"
+          size="xs"
+          class="flex-shrink-0"
+          @click="selectedInbox = null"
+        />
+      </div>
+      
+      <div
+        v-else
+        v-on-click-outside="() => showInboxDropdown = false"
+        class="relative flex items-center h-7"
+      >
+        <Button
+          :label="$t('CALL_MODAL.SELECT_INBOX')"
+          variant="link"
+          size="sm"
+          color="slate"
+          class="hover:!no-underline"
+          @click="showInboxDropdown = !showInboxDropdown"
+        />
+        <DropdownMenu
+          v-if="voiceInboxesList.length > 0 && showInboxDropdown"
+          :menu-items="voiceInboxesList"
+          class="left-0 z-[100] top-8 overflow-y-auto max-h-60 w-fit max-w-sm dark:!outline-n-slate-5"
+          @action="selectInbox($event)"
+        />
+      </div>
+    </div>
+    
+    <!-- Contact Selector -->
+    <ContactSelector
+      :contacts="contacts"
+      :selected-contact="selectedContact"
+      :show-contacts-dropdown="showContactsDropdown"
+      :is-loading="isSearching"
+      :is-creating-contact="false"
+      :contact-id="null"
+      :contactable-inboxes-list="[]"
+      :show-inboxes-dropdown="false"
+      :has-errors="false"
+      @search-contacts="handleContactSearch"
+      @set-selected-contact="handleSelectedContact"
+      @clear-selected-contact="clearSelectedContact"
+      @update-dropdown="handleDropdownUpdate"
+    />
+
+    <!-- Action buttons -->
+    <div class="flex items-center justify-end w-full h-[3.25rem] gap-2 px-4 py-3">
+      <Button
+        :label="$t('CALL_MODAL.CANCEL')"
+        variant="faded"
+        color="slate"
+        size="sm"
+        class="!text-xs font-medium"
+        @click="$emit('close')"
+      />
+      <Button
+        :label="$t('CALL_MODAL.CALL')"
+        icon="i-ri-phone-fill"
+        size="sm"
+        class="!text-xs font-medium"
+        :disabled="!selectedInbox || !selectedContact || isLoading"
+        :is-loading="isLoading"
+        @click="makeCall"
+      />
+    </div>
+  </div>
+</template>
+
+<script setup>
+import { ref, computed, onMounted, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { INBOX_TYPES } from 'dashboard/helper/inbox';
+import { debounce } from '@chatwoot/utils';
+import { vOnClickOutside } from '@vueuse/components';
+import ContactAPI from 'dashboard/api/contacts';
+import VoiceAPI from 'dashboard/api/channels/voice';
+import camelcaseKeys from 'camelcase-keys';
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import ContactSelector from 'dashboard/components-next/NewConversation/components/ContactSelector.vue';
+import axios from 'axios';
+
+const { t } = useI18n();
+const store = useStore();
+
+const emit = defineEmits(['close']);
+
+const selectedContact = ref(null);
+const selectedInbox = ref(null);
+const showContactsDropdown = ref(false);
+const showInboxDropdown = ref(false);
+const contacts = ref([]);
+const isSearching = ref(false);
+const isLoading = ref(false);
+
+const inboxes = useMapGetter('inboxes/getInboxes');
+
+const voiceInboxesList = computed(() => {
+  return inboxes.value
+    .filter(inbox => inbox.channel_type === INBOX_TYPES.VOICE)
+    .map(inbox => ({
+      id: inbox.id,
+      title: `${inbox.name}`,
+      subtitle: inbox.phone_number,
+      label: `${inbox.name} - ${inbox.phone_number}`,
+      action: 'select-inbox',
+      value: inbox.id,
+      sourceId: inbox.id,
+      phoneNumber: inbox.phone_number,
+      name: inbox.name,
+      icon: 'i-ri-phone-fill',
+    }));
+});
+
+// Auto-select the first available voice inbox
+watch(voiceInboxesList, (newList) => {
+  if (newList.length > 0 && !selectedInbox.value) {
+    selectedInbox.value = newList[0];
+  }
+}, { immediate: true });
+
+const selectInbox = item => {
+  const inbox = voiceInboxesList.value.find(i => i.value === item.value);
+  if (inbox) {
+    selectedInbox.value = inbox;
+    showInboxDropdown.value = false;
+  }
+};
+
+const handleSelectedContact = ({ value, action, ...rest }) => {
+  // If this is a direct call to a phone number
+  if (action === 'create' && value.match(/^\+?[0-9\s\-()]+$/)) {
+    selectedContact.value = {
+      id: 'direct-call',
+      name: t('CALL_MODAL.CALL_DIRECTLY'),
+      sourceId: 'direct-call',
+      phoneNumber: value,
+      action: 'contact',
+    };
+  } else {
+    // For existing contacts, make sure we're capturing their ID properly
+    console.log('Contact selected from dropdown:', { value, action, ...rest });
+    selectedContact.value = {
+      ...rest,
+      sourceId: rest.id || rest.value || value // Make sure we have the ID in sourceId
+    };
+  }
+  showContactsDropdown.value = false;
+};
+
+const handleDropdownUpdate = (type, value) => {
+  showContactsDropdown.value = value;
+};
+
+const clearSelectedContact = () => {
+  selectedContact.value = null;
+};
+
+// This function gets called from the ContactSelector component
+const handleContactSearch = value => {
+  showContactsDropdown.value = true;
+  // Pass all the needed keys for search when using the value sent directly
+  debouncedSearchContacts(value);
+};
+
+const debouncedSearchContacts = debounce(async query => {
+  if (!query || query.length < 2) {
+    contacts.value = [];
+    return;
+  }
+
+  isSearching.value = true;
+  try {
+    // Use the simple search endpoint since it's more reliable for this use case
+    const { data } = await ContactAPI.search(query);
+
+    console.log('Search response:', data); // Log the search response
+
+    // Ensure contacts.value is an array and convert to camelCase
+    const searchResults = data?.payload ? camelcaseKeys(data.payload, { deep: true }) : [];
+
+    // Filter to only include contacts with phone numbers
+    const contactsWithPhone = searchResults.filter(contact => contact.phoneNumber);
+
+    // Map the contacts to ensure they have sourceId set to ID for consistency
+    contacts.value = contactsWithPhone.map(contact => ({
+      ...contact,
+      sourceId: contact.id, // Make sure sourceId is set
+      value: contact.id // Make sure value is set for TagInput
+    }));
+
+    // If it looks like a phone number, add option to call directly
+    if (query.match(/^\+?[0-9\s\-()]+$/) && !contacts.value.some(c => c.phoneNumber === query)) {
+      contacts.value.push({
+        id: 'direct-call',
+        name: t('CALL_MODAL.CALL_DIRECTLY'),
+        phoneNumber: query,
+        sourceId: 'direct-call',
+        value: 'direct-call'
+      });
+    }
+
+    console.log('Processed contacts for dropdown:', contacts.value);
+  } catch (error) {
+    console.error('Error searching contacts:', error);
+    contacts.value = []; // Ensure this is always an array
+    useAlert(t('CALL_MODAL.CONTACT_SEARCH_ERROR'));
+  } finally {
+    isSearching.value = false;
+  }
+}, 300);
+
+const makeCall = async () => {
+  if (!selectedInbox.value || !selectedContact.value) {
+    useAlert(t('CALL_MODAL.VALIDATION_ERROR'));
+    return;
+  }
+
+  isLoading.value = true;
+
+  try {
+    const isDirect = selectedContact.value.sourceId === 'direct-call';
+    const contactId = isDirect ? null : (selectedContact.value.sourceId || selectedContact.value.id);
+    
+    if (contactId) {
+      console.log('Making call to contact ID:', contactId, 'with full contact:', selectedContact.value);
+      // Use VoiceAPI.initiateCall instead of direct axios call
+      await VoiceAPI.initiateCall(contactId);
+    } else {
+      // For direct phone number calls
+      const phoneNumber = selectedContact.value.phoneNumber;
+
+      if (!phoneNumber) {
+        throw new Error('Phone number is required for direct calls');
+      }
+
+      // First create a contact with this phone number
+      console.log('Creating new contact with phone number:', phoneNumber);
+      const contactPayload = {
+        phone_number: phoneNumber,
+        inbox_id: selectedInbox.value.sourceId,
+        name: `Phone: ${phoneNumber}`,
+      };
+
+      const contactResponse = await ContactAPI.create(contactPayload);
+      console.log('Created contact:', contactResponse.data);
+
+      // Then initiate call to the newly created contact
+      if (contactResponse.data && contactResponse.data.payload && contactResponse.data.payload.contact) {
+        const newContactId = contactResponse.data.payload.contact.id;
+        console.log('Using new contact ID:', newContactId);
+        await VoiceAPI.initiateCall(newContactId);
+      } else {
+        throw new Error('Failed to create contact for direct call');
+      }
+    }
+
+    useAlert(t('CALL_MODAL.SUCCESS_MESSAGE'));
+    emit('close');
+  } catch (error) {
+    console.error('Error making call:', error);
+
+    let errorMessage = t('CALL_MODAL.ERROR_MESSAGE');
+
+    // Simple error handling - just show server message if available
+    if (error.response && error.response.data && error.response.data.error) {
+      errorMessage = error.response.data.error;
+    }
+
+    useAlert(errorMessage);
+  } finally {
+    isLoading.value = false;
+  }
+};
+
+onMounted(() => {
+  // The first inbox will be selected automatically via the watch
+  // This ensures it works even if voiceInboxesList is populated after mounting
+});
+</script>
\ No newline at end of file
diff --git a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
index a73de58b0..ad9696f7d 100644
--- a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
+++ b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
@@ -8,6 +8,7 @@ import { useStore } from 'vuex';
 import { useI18n } from 'vue-i18n';
 import { useStorage } from '@vueuse/core';
 import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
+import { INBOX_TYPES } from 'dashboard/helper/inbox';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import SidebarGroup from './SidebarGroup.vue';
@@ -16,6 +17,7 @@ import ChannelLeaf from './ChannelLeaf.vue';
 import SidebarAccountSwitcher from './SidebarAccountSwitcher.vue';
 import Logo from 'next/icon/Logo.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
+import CallButton from 'dashboard/components-next/CallModal/CallButton.vue';
 
 const emit = defineEmits([
   'closeKeyShortcutModal',
@@ -63,6 +65,11 @@ const conversationCustomViews = useMapGetter(
   'customViews/getConversationCustomViews'
 );
 
+// Check if there are any voice inboxes
+const hasVoiceInbox = computed(() => 
+  inboxes.value.some(inbox => inbox.channel_type === INBOX_TYPES.VOICE)
+);
+
 onMounted(() => {
   store.dispatch('labels/get');
   store.dispatch('inboxes/get');
@@ -510,6 +517,7 @@ const menuItems = computed(() => {
             {{ searchShortcut }}
           </span>
         </RouterLink>
+        <CallButton v-if="hasVoiceInbox" class="flex-shrink-0" />
         <ComposeConversation align-position="right">
           <template #trigger="{ toggle }">
             <Button
@@ -540,4 +548,4 @@ const menuItems = computed(() => {
       />
     </section>
   </aside>
-</template>
+</template>
\ No newline at end of file
diff --git a/app/javascript/dashboard/i18n/locale/en/callModal.json b/app/javascript/dashboard/i18n/locale/en/callModal.json
new file mode 100644
index 000000000..9e6bdc212
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/en/callModal.json
@@ -0,0 +1,20 @@
+{
+  "CALL_MODAL": {
+    "START_CALL": "Start a call",
+    "MAKE_CALL_FROM": "Make the call from",
+    "TO": "To",
+    "VIA": "Via",
+    "SELECT_INBOX": "Select an inbox",
+    "ENTER_NUMBER_OR_NAME": "Enter a name or phone number...",
+    "CALL": "Call",
+    "CANCEL": "Cancel",
+    "CALL_DIRECTLY": "Call this number directly",
+    "SUCCESS_MESSAGE": "Call initiated successfully",
+    "ERROR_MESSAGE": "Failed to initiate call. Please try again.",
+    "CONTACT_SEARCH_ERROR": "Error searching contacts. Please try again.",
+    "VALIDATION_ERROR": "Please select both an inbox and a contact or phone number."
+  },
+  "CALL_BUTTON": {
+    "TOOLTIP": "Make a call"
+  }
+}
\ No newline at end of file
diff --git a/app/javascript/dashboard/i18n/locale/en/index.js b/app/javascript/dashboard/i18n/locale/en/index.js
index 213387d0c..7fe58a9ac 100644
--- a/app/javascript/dashboard/i18n/locale/en/index.js
+++ b/app/javascript/dashboard/i18n/locale/en/index.js
@@ -5,6 +5,7 @@ import attributesMgmt from './attributesMgmt.json';
 import auditLogs from './auditLogs.json';
 import automation from './automation.json';
 import bulkActions from './bulkActions.json';
+import callModal from './callModal.json';
 import campaign from './campaign.json';
 import cannedMgmt from './cannedMgmt.json';
 import chatlist from './chatlist.json';
@@ -44,6 +45,7 @@ export default {
   ...auditLogs,
   ...automation,
   ...bulkActions,
+  ...callModal,
   ...campaign,
   ...cannedMgmt,
   ...chatlist,
@@ -74,4 +76,4 @@ export default {
   ...sla,
   ...teamsSettings,
   ...whatsappTemplates,
-};
+};
\ No newline at end of file
diff --git a/app/javascript/dashboard/store/modules/contactConversations.js b/app/javascript/dashboard/store/modules/contactConversations.js
index 55dfcf441..f5ed16ea6 100644
--- a/app/javascript/dashboard/store/modules/contactConversations.js
+++ b/app/javascript/dashboard/store/modules/contactConversations.js
@@ -2,6 +2,7 @@ import * as types from '../mutation-types';
 import ContactAPI from '../../api/contacts';
 import ConversationApi from '../../api/conversations';
 import camelcaseKeys from 'camelcase-keys';
+import axios from 'axios';
 
 export const createMessagePayload = (payload, message) => {
   const { content, cc_emails, bcc_emails } = message;
@@ -82,12 +83,13 @@ export const getters = {
 };
 
 export const actions = {
-  create: async ({ commit }, { params, isFromWhatsApp }) => {
+  create: async ({ commit }, { params, isFromWhatsApp, isVoiceCall }) => {
     commit(types.default.SET_CONTACT_CONVERSATIONS_UI_FLAG, {
       isCreating: true,
     });
     const { contactId, files } = params;
     try {
+      // Create the basic payload
       const payload = setNewConversationPayload({
         isFromWhatsApp,
         params,
@@ -95,11 +97,35 @@ export const actions = {
         files,
       });
 
-      const { data } = await ConversationApi.create(payload);
-      commit(types.default.ADD_CONTACT_CONVERSATION, {
-        id: contactId,
-        data,
-      });
+      // If this is a voice call, adjust the endpoint to trigger voice
+      let data;
+
+      if (isVoiceCall) {
+        const accountId = window.store.getters['accounts/getCurrentAccountId'];
+
+        if (contactId) {
+          // Use the regular contacts call endpoint for existing contacts
+          const response = await axios.post(`/api/v1/accounts/${accountId}/contacts/${contactId}/call`);
+          data = response.data;
+        } else {
+          // For direct phone calls without a contact, use a special endpoint
+          // Add phoneNumber to the payload for voice call
+          payload.phone_number = params.phoneNumber || '';
+          const response = await axios.post(`/api/v1/accounts/${accountId}/conversations/trigger_voice`, payload);
+          data = response.data;
+        }
+      } else {
+        // Regular conversation creation
+        const response = await ConversationApi.create(payload);
+        data = response.data;
+      }
+
+      if (contactId) {
+        commit(types.default.ADD_CONTACT_CONVERSATION, {
+          id: contactId,
+          data,
+        });
+      }
 
       return data;
     } catch (error) {