diff --git a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
index 850ca5f4b..86aced65d 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
@@ -56,6 +56,8 @@ import {
   calculateMenuPosition,
   getEffectiveChannelType,
   stripUnsupportedFormatting,
+  parseClipboardText,
+  serializeClipboardText,
 } from 'dashboard/helper/editorHelper';
 import {
   hasPressedEnterAndNotCmdOrShift,
@@ -656,6 +658,8 @@ function createEditorView() {
   editorView = new EditorView(editor.value, {
     state: state,
     editable: () => !props.disabled,
+    clipboardTextParser: parseClipboardText,
+    clipboardTextSerializer: serializeClipboardText,
     dispatchTransaction: tx => {
       state = state.apply(tx);
       editorView.updateState(state);
diff --git a/app/javascript/dashboard/helper/editorHelper.js b/app/javascript/dashboard/helper/editorHelper.js
index e126a2766..87b09c4a3 100644
--- a/app/javascript/dashboard/helper/editorHelper.js
+++ b/app/javascript/dashboard/helper/editorHelper.js
@@ -8,6 +8,7 @@ import * as Sentry from '@sentry/vue';
 import { FORMATTING, MARKDOWN_PATTERNS } from 'dashboard/constants/editor';
 import { INBOX_TYPES, TWILIO_CHANNEL_MEDIUM } from 'dashboard/helper/inbox';
 import camelcaseKeys from 'camelcase-keys';
+import { Fragment, Slice } from 'prosemirror-model';
 
 /**
  * Extract text from markdown, and remove all images, code blocks, links, headers, bold, italic, lists etc.
@@ -589,3 +590,78 @@ export function calculateMenuPosition(coords, rect, isRtl) {
 }
 
 /* End Menu Positioning Helpers */
+
+/**
+ * Clipboard Handling Functions
+ * Custom clipboard parsers and serializers for proper newline handling.
+ * Based on ProseMirror best practices from prosemirror-view/src/clipboard.ts
+ *
+ * Default ProseMirror behavior:
+ * - Paste: splits by \n+ and creates paragraph for each line (no hard breaks)
+ * - Copy: uses textBetween with "\n\n" (no distinction between hard break and paragraph)
+ *
+ * Our custom behavior:
+ * - Paste: single \n → hard_break, double \n\n → paragraph break
+ * - Copy: hard_break → \n, paragraph → \n\n
+ */
+
+/**
+ * Parses plain text from clipboard into ProseMirror document structure.
+ * Single \n → hard_break, double \n\n → paragraph break.
+ *
+ * @param {string} text - Plain text from clipboard
+ * @param {ResolvedPos} $context - Resolved position where paste occurs
+ * @returns {Slice|null} ProseMirror Slice or null if schema lacks required nodes
+ */
+export function parseClipboardText(text, $context) {
+  const schema = $context.parent.type.schema;
+  const { hard_break: hardBreak, paragraph } = schema.nodes;
+
+  if (!hardBreak || !paragraph) return null;
+
+  // Normalize all line endings to \n first
+  const normalized = text.replace(/\r\n?/g, '\n');
+  const content = [];
+
+  // Split by double+ newlines for paragraphs
+  normalized.split(/\n{2,}/).forEach(block => {
+    if (!block.trim()) return;
+
+    // Split by single newlines for hard breaks within paragraph
+    const lines = block.split('\n');
+    const inlineContent = [];
+
+    lines.forEach((line, i) => {
+      if (line) inlineContent.push(schema.text(line));
+      if (i < lines.length - 1) inlineContent.push(hardBreak.create());
+    });
+
+    if (inlineContent.length) {
+      content.push(paragraph.create(null, inlineContent));
+    }
+  });
+
+  return new Slice(
+    Fragment.from(content.length ? content : [paragraph.create()]),
+    0,
+    0
+  );
+}
+
+/**
+ * Serializes ProseMirror content to plain text for clipboard.
+ * hard_break → \n, paragraph break → \n\n
+ * https://discuss.prosemirror.net/t/parsing-single-line-breaks-into-hard-line-breaks-instead-of-paragraphs/4824/2
+ *
+ * @param {Slice} slice - ProseMirror Slice to serialize
+ * @param {EditorView} view - Editor view instance
+ * @returns {string} Plain text with proper newlines
+ */
+export function serializeClipboardText(slice, view) {
+  const { hard_break: hardBreak } = view.state.schema.nodes;
+  return slice.content.textBetween(0, slice.content.size, '\n\n', node =>
+    hardBreak && node.type === hardBreak ? '\n' : ''
+  );
+}
+
+/* End Clipboard Handling Functions */
diff --git a/app/javascript/dashboard/helper/specs/editorHelper.spec.js b/app/javascript/dashboard/helper/specs/editorHelper.spec.js
index abbef420f..8bb942d32 100644
--- a/app/javascript/dashboard/helper/specs/editorHelper.spec.js
+++ b/app/javascript/dashboard/helper/specs/editorHelper.spec.js
@@ -15,6 +15,8 @@ import {
   getMenuAnchor,
   calculateMenuPosition,
   stripUnsupportedFormatting,
+  parseClipboardText,
+  serializeClipboardText,
 } from '../editorHelper';
 import { FORMATTING } from 'dashboard/constants/editor';
 import { EditorState } from '@chatwoot/prosemirror-schema';
@@ -1155,3 +1157,230 @@ describe('Menu positioning helpers', () => {
     });
   });
 });
+
+describe('Clipboard handling functions', () => {
+  // Create a schema with hard_break support for testing
+  const clipboardSchema = new Schema({
+    nodes: {
+      doc: { content: 'paragraph+' },
+      paragraph: {
+        content: 'inline*',
+        group: 'block',
+        toDOM: () => ['p', 0],
+      },
+      text: {
+        group: 'inline',
+      },
+      hard_break: {
+        inline: true,
+        group: 'inline',
+        selectable: false,
+        toDOM: () => ['br'],
+      },
+    },
+  });
+
+  describe('parseClipboardText', () => {
+    it('converts single newlines to hard_break nodes', () => {
+      const text = 'line1\nline2';
+      const doc = clipboardSchema.nodes.doc.create(null, [
+        clipboardSchema.nodes.paragraph.create(),
+      ]);
+      const $context = doc.resolve(1);
+
+      const result = parseClipboardText(text, $context);
+
+      expect(result).toBeTruthy();
+      expect(result.content.childCount).toBe(1); // One paragraph
+      const para = result.content.child(0);
+      expect(para.childCount).toBe(3); // text, hard_break, text
+      expect(para.child(0).text).toBe('line1');
+      expect(para.child(1).type.name).toBe('hard_break');
+      expect(para.child(2).text).toBe('line2');
+    });
+
+    it('converts double newlines to paragraph breaks', () => {
+      const text = 'para1\n\npara2';
+      const doc = clipboardSchema.nodes.doc.create(null, [
+        clipboardSchema.nodes.paragraph.create(),
+      ]);
+      const $context = doc.resolve(1);
+
+      const result = parseClipboardText(text, $context);
+
+      expect(result).toBeTruthy();
+      expect(result.content.childCount).toBe(2); // Two paragraphs
+      expect(result.content.child(0).textContent).toBe('para1');
+      expect(result.content.child(1).textContent).toBe('para2');
+    });
+
+    it('handles mixed single and double newlines', () => {
+      const text = 'line1\nline2\n\nline3\nline4';
+      const doc = clipboardSchema.nodes.doc.create(null, [
+        clipboardSchema.nodes.paragraph.create(),
+      ]);
+      const $context = doc.resolve(1);
+
+      const result = parseClipboardText(text, $context);
+
+      expect(result).toBeTruthy();
+      expect(result.content.childCount).toBe(2); // Two paragraphs
+      // First paragraph: line1<br>line2
+      expect(result.content.child(0).childCount).toBe(3);
+      // Second paragraph: line3<br>line4
+      expect(result.content.child(1).childCount).toBe(3);
+    });
+
+    it('handles empty text by creating empty paragraph', () => {
+      const text = '';
+      const doc = clipboardSchema.nodes.doc.create(null, [
+        clipboardSchema.nodes.paragraph.create(),
+      ]);
+      const $context = doc.resolve(1);
+
+      const result = parseClipboardText(text, $context);
+
+      expect(result).toBeTruthy();
+      expect(result.content.childCount).toBe(1);
+      expect(result.content.child(0).childCount).toBe(0); // Empty paragraph
+    });
+
+    it('handles Windows line endings (CRLF)', () => {
+      // Single CRLF should create hard break, double CRLF should create paragraph
+      const text = 'line1\r\nline2';
+      const doc = clipboardSchema.nodes.doc.create(null, [
+        clipboardSchema.nodes.paragraph.create(),
+      ]);
+      const $context = doc.resolve(1);
+
+      const result = parseClipboardText(text, $context);
+
+      expect(result).toBeTruthy();
+      expect(result.content.childCount).toBe(1); // One paragraph
+      expect(result.content.child(0).childCount).toBe(3); // line1<br>line2
+      expect(result.content.child(0).child(0).text).toBe('line1');
+      expect(result.content.child(0).child(1).type.name).toBe('hard_break');
+      expect(result.content.child(0).child(2).text).toBe('line2');
+    });
+
+    it('handles Windows double line endings (CRLF CRLF) as paragraph break', () => {
+      const text = 'para1\r\n\r\npara2';
+      const doc = clipboardSchema.nodes.doc.create(null, [
+        clipboardSchema.nodes.paragraph.create(),
+      ]);
+      const $context = doc.resolve(1);
+
+      const result = parseClipboardText(text, $context);
+
+      expect(result).toBeTruthy();
+      expect(result.content.childCount).toBe(2); // Two paragraphs
+      expect(result.content.child(0).textContent).toBe('para1');
+      expect(result.content.child(1).textContent).toBe('para2');
+    });
+
+    it('returns null if schema lacks hard_break or paragraph', () => {
+      const minimalSchema = new Schema({
+        nodes: {
+          doc: { content: 'text*' },
+          text: {},
+        },
+      });
+      const doc = minimalSchema.nodes.doc.create();
+      const $context = doc.resolve(0);
+
+      const result = parseClipboardText('test', $context);
+
+      expect(result).toBeNull();
+    });
+  });
+
+  describe('serializeClipboardText', () => {
+    it('converts hard_break nodes to single newlines', () => {
+      const para = clipboardSchema.nodes.paragraph.create(null, [
+        clipboardSchema.text('line1'),
+        clipboardSchema.nodes.hard_break.create(),
+        clipboardSchema.text('line2'),
+      ]);
+      const doc = clipboardSchema.nodes.doc.create(null, [para]);
+      const slice = doc.slice(0, doc.content.size);
+
+      const mockView = {
+        state: {
+          schema: clipboardSchema,
+        },
+      };
+
+      const result = serializeClipboardText(slice, mockView);
+
+      expect(result).toBe('line1\nline2');
+    });
+
+    it('converts paragraph breaks to double newlines', () => {
+      const para1 = clipboardSchema.nodes.paragraph.create(
+        null,
+        clipboardSchema.text('para1')
+      );
+      const para2 = clipboardSchema.nodes.paragraph.create(
+        null,
+        clipboardSchema.text('para2')
+      );
+      const doc = clipboardSchema.nodes.doc.create(null, [para1, para2]);
+      const slice = doc.slice(0, doc.content.size);
+
+      const mockView = {
+        state: {
+          schema: clipboardSchema,
+        },
+      };
+
+      const result = serializeClipboardText(slice, mockView);
+
+      expect(result).toBe('para1\n\npara2');
+    });
+
+    it('handles mixed hard breaks and paragraph breaks', () => {
+      const para1 = clipboardSchema.nodes.paragraph.create(null, [
+        clipboardSchema.text('line1'),
+        clipboardSchema.nodes.hard_break.create(),
+        clipboardSchema.text('line2'),
+      ]);
+      const para2 = clipboardSchema.nodes.paragraph.create(null, [
+        clipboardSchema.text('line3'),
+        clipboardSchema.nodes.hard_break.create(),
+        clipboardSchema.text('line4'),
+      ]);
+      const doc = clipboardSchema.nodes.doc.create(null, [para1, para2]);
+      const slice = doc.slice(0, doc.content.size);
+
+      const mockView = {
+        state: {
+          schema: clipboardSchema,
+        },
+      };
+
+      const result = serializeClipboardText(slice, mockView);
+
+      expect(result).toBe('line1\nline2\n\nline3\nline4');
+    });
+
+    it('handles empty paragraphs', () => {
+      const para1 = clipboardSchema.nodes.paragraph.create();
+      const para2 = clipboardSchema.nodes.paragraph.create(
+        null,
+        clipboardSchema.text('text')
+      );
+      const doc = clipboardSchema.nodes.doc.create(null, [para1, para2]);
+      const slice = doc.slice(0, doc.content.size);
+
+      const mockView = {
+        state: {
+          schema: clipboardSchema,
+        },
+      };
+
+      const result = serializeClipboardText(slice, mockView);
+
+      expect(result).toBe('\n\ntext');
+    });
+  });
+});