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perf(imports): shorten Intercom jobs and add heartbeats

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This commit is contained in:
Sony Mathew
2026-07-17 14:49:58 +05:30
parent 2decd8c544
commit c58ba2f9c2
2 changed files with 87 additions and 17 deletions
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app/services/data_imports/intercom/importer.rb
+32 -14
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@@ -7,6 +7,9 @@ class DataImports::Intercom::Importer
end
DEFAULT_IMPORT_TYPES = %w[contacts conversations].freeze
CONTACTS_PER_PAGE = 50
CONVERSATIONS_PER_PAGE = 10
HEARTBEAT_INTERVAL = 1.minute
PROVIDER = 'intercom'.freeze
ALREADY_IMPORTED_ERROR_CODE = 'DataImports::Intercom::AlreadyImported'.freeze
SKIPPED_MESSAGE_ERROR_CODE = 'DataImports::Intercom::SkippedMessage'.freeze
@@ -63,7 +66,7 @@ class DataImports::Intercom::Importer
end
def import_contacts_page(starting_after: cursor_for('contacts'))
response = @client.list_contacts(starting_after: starting_after)
response = @client.list_contacts(starting_after: starting_after, per_page: CONTACTS_PER_PAGE)
update_stat_total('contacts', response['total_count']) if response['total_count'].present?
Array(response['data'] || response['contacts']).each do |contact|
break if import_stopped?
@@ -78,7 +81,7 @@ class DataImports::Intercom::Importer
end
def import_conversations_page(starting_after: cursor_for('conversations'))
response = @client.list_conversations(starting_after: starting_after)
response = @client.list_conversations(starting_after: starting_after, per_page: CONVERSATIONS_PER_PAGE)
update_stat_total('conversations', response['total_count']) if response['total_count'].present?
Array(response['data'] || response['conversations']).each do |conversation_summary|
break if import_stopped?
@@ -154,7 +157,8 @@ class DataImports::Intercom::Importer
if mapped_conversation && mapping.data_import_id != @data_import.id
skip_already_imported_item(item, mapping, already_handled: already_handled)
import_source_message(conversation, mapped_conversation, contact)
import_conversation_parts(conversation, mapped_conversation, contact)
return unless import_conversation_parts(conversation, mapped_conversation, contact)
update_conversation_activity(mapped_conversation)
return
end
@@ -167,14 +171,15 @@ class DataImports::Intercom::Importer
increment_stat('conversations', 'imported') unless already_handled
import_source_message(conversation, chatwoot_conversation, contact)
import_conversation_parts(conversation, chatwoot_conversation, contact)
return unless import_conversation_parts(conversation, chatwoot_conversation, contact)
update_conversation_activity(chatwoot_conversation)
rescue StandardError => e
raise if e.is_a?(DataImports::Intercom::Client::Error)
fail_item(item, e)
ensure
persist_stats
persist_stats unless @import_stopped
end
def import_stopped?
@@ -184,6 +189,14 @@ class DataImports::Intercom::Importer
@import_stopped = @data_import.abandoned? || @data_import.completed? || @data_import.completed_with_errors? || stale_import_run?
end
def continue_import_with_heartbeat?
return true if @data_import.updated_at > HEARTBEAT_INTERVAL.ago
return false if import_stopped?
@data_import.touch if @data_import.updated_at <= HEARTBEAT_INTERVAL.ago
true
end
def stale_import_run?
active_run_id = @data_import.active_intercom_import_run_id
@run_id.present? && active_run_id.present? && active_run_id != @run_id
@@ -396,21 +409,26 @@ class DataImports::Intercom::Importer
record_truncated_conversation_parts(conversation, parts.size)
parts.each do |part|
return false unless continue_import_with_heartbeat?
message_source_id = "conversation:#{source_id_for(conversation)}:part:#{part['id']}"
if (mapping = find_mapping('message', message_source_id)) && message_mapping_handled?(mapping, part)
if mapping.data_import_id == @data_import.id
reconcile_current_run_message_mapping(chatwoot_conversation, mapping, part)
begin
if (mapping = find_mapping('message', message_source_id)) && message_mapping_handled?(mapping, part)
if mapping.data_import_id == @data_import.id
reconcile_current_run_message_mapping(chatwoot_conversation, mapping, part)
next
end
skip_existing_message_mapping(chatwoot_conversation, mapping, part)
next
end
skip_existing_message_mapping(chatwoot_conversation, mapping, part)
next
create_message(chatwoot_conversation, contact, part, message_source_id)
rescue StandardError => e
fail_message(chatwoot_conversation, message_source_id, part, e)
end
create_message(chatwoot_conversation, contact, part, message_source_id)
rescue StandardError => e
fail_message(chatwoot_conversation, message_source_id, part, e)
end
true
end
def create_message(conversation, contact, part, message_source_id)