feat(voice): WhatsApp Cloud Calling — UI [6] (#14346)
## Summary Frontend for WhatsApp Cloud Calling: header / contact-panel call buttons, ringing widget, accept/reject/hangup, mute, in-bubble audio player + transcript, recording-on-hangup upload, mid-call reload warning. WebRTC is browser-direct to Meta — no media server bridge. ## Closes - https://linear.app/chatwoot/issue/PLA-150 ## How to test Requires backend support — the controller, services, model changes, and routes ship in **#14334** (`feature/pla-150`). Merge / deploy that first (or simultaneously); the FE alone won't function without those endpoints. Then on staging, for a WhatsApp Cloud + embedded-signup inbox with the new \`Configuration → Enable voice calling\` toggle ON and webhook registered: 1. **Outbound** — open a conversation, click the phone icon in the conversation header (or contact panel), grant mic, your phone rings, answer, audio both ways, hang up. Recording + transcript land in the bubble within ~10s. 2. **Inbound** — call the business number from your phone. The FloatingCallWidget appears bottom-right with caller name. Click accept, audio both ways, hang up. Recording + transcript appear. 3. **Mute** — during an active WhatsApp call, click the mic icon next to hangup. Speech stops reaching Meta until you click again. 4. **Mid-call reload guard** — try `Cmd-R` during an active call; browser shows a confirm prompt. --------- Co-authored-by: Claude Opus 4.7 (1M context) <noreply@anthropic.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
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co-authored by
Claude Opus 4.7
iamsivin
Sivin Varghese
parent
b9757447a8
commit
c4a6a19e9b
@@ -44,12 +44,18 @@ class Channel::Whatsapp < ApplicationRecord
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# Meta's Calling API is only available via the embedded-signup whatsapp_cloud flow —
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# 360dialog (default provider) and manual whatsapp_cloud setups can't reach the call APIs.
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def voice_enabled?
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provider == 'whatsapp_cloud' &&
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provider_config['source'] == 'embedded_signup' &&
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voice_calling_supported? &&
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provider_config['calling_enabled'].present? &&
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account.feature_enabled?('channel_voice')
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end
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# Whether this inbox can do WhatsApp calling at all. Meta's Calling API is only
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# reachable via the embedded-signup whatsapp_cloud flow, so manual whatsapp_cloud
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# and 360dialog inboxes can't be toggled on even though calling_enabled would persist.
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def voice_calling_supported?
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provider == 'whatsapp_cloud' && provider_config['source'] == 'embedded_signup'
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end
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def provider_service
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if provider == 'whatsapp_cloud'
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Whatsapp::Providers::WhatsappCloudService.new(whatsapp_channel: self)
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@@ -58,6 +64,35 @@ class Channel::Whatsapp < ApplicationRecord
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end
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end
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# Enables voice: turns calling on at Meta (idempotent), subscribes the `calls`
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# webhook field, and sets calling_enabled. Raises on Meta failure.
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# Saved with validate: false to skip validate_provider_config's remote credential
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# re-check, which could spuriously fail and desync the flag from Meta.
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def enable_voice_calling!
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raise 'WhatsApp calling requires an embedded-signup whatsapp_cloud inbox' unless voice_calling_supported?
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raise 'WhatsApp calling requires the channel_voice feature' unless account.feature_enabled?('channel_voice')
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provider_service.update_calling_status('ENABLED')
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webhook_setup_service.register_callback
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self.provider_config = provider_config.merge('calling_enabled' => true)
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save!(validate: false)
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end
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# Disables voice: unsets calling_enabled (gates the call subsystem) and drops
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# `calls` from the webhook subscription (best-effort, so a Meta outage can't
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# trap admins). Leaves Meta's WABA calling.status untouched.
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def disable_voice_calling!
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raise 'WhatsApp calling requires an embedded-signup whatsapp_cloud inbox' unless voice_calling_supported?
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self.provider_config = provider_config.merge('calling_enabled' => false)
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save!(validate: false)
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begin
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webhook_setup_service.register_callback(subscribed_fields: %w[messages smb_message_echoes])
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rescue StandardError => e
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Rails.logger.warn "[WHATSAPP CALL] disable webhook re-subscribe failed: #{e.message}"
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end
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end
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def mark_message_templates_updated
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# rubocop:disable Rails/SkipsModelValidations
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update_column(:message_templates_last_updated, Time.zone.now)
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@@ -88,10 +123,11 @@ class Channel::Whatsapp < ApplicationRecord
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end
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def perform_webhook_setup
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business_account_id = provider_config['business_account_id']
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api_key = provider_config['api_key']
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webhook_setup_service.perform
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end
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Whatsapp::WebhookSetupService.new(self, business_account_id, api_key).perform
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def webhook_setup_service
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Whatsapp::WebhookSetupService.new(self, provider_config['business_account_id'], provider_config['api_key'])
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end
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def teardown_webhooks
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