diff --git a/app/builders/v2/report_builder.rb b/app/builders/v2/report_builder.rb
index 3fd9e09d3..4886ad886 100644
--- a/app/builders/v2/report_builder.rb
+++ b/app/builders/v2/report_builder.rb
@@ -46,6 +46,14 @@ class V2::ReportBuilder
     }
   end
 
+  def short_summary
+    {
+      conversations_count: conversations.count,
+      avg_first_response_time: avg_first_response_time_summary,
+      avg_resolution_time: avg_resolution_time_summary
+    }
+  end
+
   def bot_summary
     {
       bot_resolutions_count: bot_resolutions.count,
@@ -53,6 +61,14 @@ class V2::ReportBuilder
     }
   end
 
+  def conversation_metrics
+    if params[:type].equal?(:account)
+      live_conversations
+    else
+      agent_metrics.sort_by { |hash| hash[:metric][:open] }.reverse
+    end
+  end
+
   private
 
   def metric_valid?
@@ -91,4 +107,30 @@ class V2::ReportBuilder
       time_zone: @timezone
     )
   end
+
+  def agent_metrics
+    account_users = @account.account_users.page(params[:page]).per(AGENT_RESULTS_PER_PAGE)
+    account_users.each_with_object([]) do |account_user, arr|
+      @user = account_user.user
+      arr << {
+        id: @user.id,
+        name: @user.name,
+        email: @user.email,
+        thumbnail: @user.avatar_url,
+        availability: account_user.availability_status,
+        metric: live_conversations
+      }
+    end
+  end
+
+  def live_conversations
+    @open_conversations = scope.conversations.where(account_id: @account.id).open
+    metric = {
+      open: @open_conversations.count,
+      unattended: @open_conversations.unattended.count
+    }
+    metric[:unassigned] = @open_conversations.unassigned.count if params[:type].equal?(:account)
+    metric[:pending] = @open_conversations.pending.count if params[:type].equal?(:account)
+    metric
+  end
 end
diff --git a/app/builders/v2/reports/live_reports/account_reports_builder.rb b/app/builders/v2/reports/live_reports/account_reports_builder.rb
deleted file mode 100644
index e4eed6667..000000000
--- a/app/builders/v2/reports/live_reports/account_reports_builder.rb
+++ /dev/null
@@ -1,14 +0,0 @@
-class V2::Reports::LiveReports::AccountReportsBuilder
-  pattr_initialize :account
-
-  def build
-    open_conversations = account.conversations.open
-    metric = {
-      open: open_conversations.count,
-      unattended: open_conversations.unattended.count
-    }
-    metric[:unassigned] = open_conversations.unassigned.count
-    metric[:pending] = open_conversations.pending.count
-    metric
-  end
-end
diff --git a/app/builders/v2/reports/live_reports/agent_reports_builder.rb b/app/builders/v2/reports/live_reports/agent_reports_builder.rb
deleted file mode 100644
index 5efb166e3..000000000
--- a/app/builders/v2/reports/live_reports/agent_reports_builder.rb
+++ /dev/null
@@ -1,29 +0,0 @@
-class V2::Reports::LiveReports::AgentReportsBuilder
-  pattr_initialize :account, :params
-  AGENT_RESULTS_PER_PAGE = 25
-
-  def build
-    account_users = account.account_users.page(params[:page]).per(AGENT_RESULTS_PER_PAGE)
-    account_users.each_with_object([]) do |account_user, arr|
-      user = account_user.user
-      arr << {
-        id: user.id,
-        name: user.name,
-        email: user.email,
-        thumbnail: user.avatar_url,
-        availability: account_user.availability_status,
-        metric: live_conversations(user)
-      }
-    end
-  end
-
-  private
-
-  def live_conversations(user)
-    open_conversations = user.conversations.where(account_id: @account.id).open
-    {
-      open: open_conversations.count,
-      unattended: open_conversations.unattended.count
-    }
-  end
-end
diff --git a/app/controllers/api/v2/accounts/reports_controller.rb b/app/controllers/api/v2/accounts/reports_controller.rb
index f26269989..b5b63d9e9 100644
--- a/app/controllers/api/v2/accounts/reports_controller.rb
+++ b/app/controllers/api/v2/accounts/reports_controller.rb
@@ -47,14 +47,9 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   end
 
   def conversations
-    case params[:type].to_sym
-    when :account
-      render json: V2::Reports::LiveReports::AccountReportsBuilder.new(Current.account).build
-    when :agent
-      render json: V2::Reports::LiveReports::AgentReportsBuilder.new(Current.account, conversation_params).build
-    else
-      head :unprocessable_entity
-    end
+    return head :unprocessable_entity if params[:type].blank?
+
+    render json: conversation_metrics
   end
 
   def bot_metrics
@@ -109,7 +104,11 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   end
 
   def conversation_params
-    { page: params[:page].presence || 1 }
+    {
+      type: params[:type].to_sym,
+      user_id: params[:user_id],
+      page: params[:page].presence || 1
+    }
   end
 
   def range
@@ -131,4 +130,8 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     previous_summary = builder.new(Current.account, previous_summary_params).send(method)
     current_summary.merge(previous: previous_summary)
   end
+
+  def conversation_metrics
+    V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
+  end
 end
diff --git a/app/helpers/api/v2/accounts/heatmap_helper.rb b/app/helpers/api/v2/accounts/heatmap_helper.rb
index 477984c44..a4977f43a 100644
--- a/app/helpers/api/v2/accounts/heatmap_helper.rb
+++ b/app/helpers/api/v2/accounts/heatmap_helper.rb
@@ -66,17 +66,18 @@ module Api::V2::Accounts::HeatmapHelper
   end
 
   def generate_heatmap_data(date, offset)
-    V2::NewReportBuilder.new(
-      Current.account, {
-        type: :account,
-        group_by: 'hour',
-        metric: 'conversations_count',
-        business_hours: false,
-        since: since_timestamp(date),
-        until: until_timestamp(date),
-        timezone_offset: offset
-      }
-    ).timeseries
+    report_params = {
+      type: :account,
+      group_by: 'hour',
+      metric: 'conversations_count',
+      business_hours: false
+    }
+
+    V2::ReportBuilder.new(Current.account, report_params.merge({
+                                                                 since: since_timestamp(date),
+                                                                 until: until_timestamp(date),
+                                                                 timezone_offset: offset
+                                                               })).build
   end
 
   def transform_data(data, zone_transform)