diff --git a/enterprise/app/models/enterprise/inbox.rb b/enterprise/app/models/enterprise/inbox.rb
index 5f89a92a8..e8e474b2d 100644
--- a/enterprise/app/models/enterprise/inbox.rb
+++ b/enterprise/app/models/enterprise/inbox.rb
@@ -6,11 +6,19 @@ module Enterprise::Inbox
   end
 
   def active_bot?
-    super || captain_assistant.present?
+    super || captain_active?
+  end
+
+  def captain_active?
+    captain_assistant.present? && has_more_responses?
   end
 
   private
 
+  def has_more_responses?
+    account.usage_limits[:captain][:generated_responses][:current_available].positive?
+  end
+
   def get_agent_ids_over_assignment_limit(limit)
     conversations.open.select(:assignee_id).group(:assignee_id).having("count(*) >= #{limit.to_i}").filter_map(&:assignee_id)
   end