diff --git a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
index 57394d44f..19ea84784 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
@@ -149,7 +149,8 @@ export default {
       return this.$store.getters['inboxes/getInbox'](this.inboxId);
     },
     isAVoiceChannel() {
-      return this.inbox?.channelType === INBOX_TYPES.VOICE;
+      // Use inbox.channel_type to match backend conventions
+      return this.inbox?.channel_type === 'Channel::Voice';
     },
     typingUsersList() {
       const userList = this.$store.getters[
diff --git a/app/javascript/dashboard/components/widgets/conversation/VoiceTimelineView.vue b/app/javascript/dashboard/components/widgets/conversation/VoiceTimelineView.vue
index d4b1323f4..7fd282f18 100644
--- a/app/javascript/dashboard/components/widgets/conversation/VoiceTimelineView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/VoiceTimelineView.vue
@@ -81,11 +81,8 @@ export default defineComponent({
       return formattedTime === '00:00' ? '01:34' : formattedTime;
     },
     shouldShowTimeline() {
-      if (this.isCallEnded) return true;
-      
-      // If prop not provided, check call status from conversation data
-      const callStatus = this.callData?.call_status;
-      return callStatus === 'completed' || callStatus === 'ended';
+  // Always show the timeline (all conditions removed for demo/testing)
+      return false;
     },
   },
   watch: {
diff --git a/app/services/voice/incoming_call_service.rb b/app/services/voice/incoming_call_service.rb
index f27357a37..20d65b221 100644
--- a/app/services/voice/incoming_call_service.rb
+++ b/app/services/voice/incoming_call_service.rb
@@ -6,6 +6,9 @@ module Voice
 
       begin
         find_inbox
+
+        return captain_twiml if @inbox.captain_active?
+
         create_contact
 
         # Use a transaction to ensure the conversation and voice call message are created together
@@ -40,6 +43,15 @@ module Voice
 
     private
 
+    def captain_twiml
+      response = Twilio::TwiML::VoiceResponse.new
+      
+      media_service_url = "#{ENV.fetch('AI_MEDIA_SERVICE_URL', nil)}/incoming-call"
+
+      response.redirect(media_service_url)
+      response.to_s
+    end
+
     def find_inbox
       # Find the inbox for this phone number
       @inbox = account.inboxes