diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/AddSLA.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/AddSLA.vue
new file mode 100644
index 000000000..b7c86151e
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/AddSLA.vue
@@ -0,0 +1,122 @@
+<template>
+  <div class="h-auto overflow-auto flex flex-col">
+    <woot-modal-header
+      :header-title="$t('SLA_MGMT.ADD.TITLE')"
+      :header-content="$t('SLA_MGMT.ADD.DESC')"
+    />
+    <form class="mx-0 flex flex-wrap" @submit.prevent="addSLA">
+      <woot-input
+        v-model.trim="title"
+        :class="{ error: $v.title.$error }"
+        class="w-full sla-name--input"
+        :sla="$t('SLA_MGMT.FORM.NAME.SLA')"
+        :placeholder="$t('SLA_MGMT.FORM.NAME.PLACEHOLDER')"
+        :error="getSLATitleErrorMessage"
+        data-testid="sla-title"
+        @input="$v.title.$touch"
+      />
+
+      <woot-input
+        v-model.trim="description"
+        :class="{ error: $v.description.$error }"
+        class="w-full"
+        :sla="$t('SLA_MGMT.FORM.DESCRIPTION.SLA')"
+        :placeholder="$t('SLA_MGMT.FORM.DESCRIPTION.PLACEHOLDER')"
+        data-testid="sla-description"
+        @input="$v.description.$touch"
+      />
+
+      <div class="w-full">
+        <sla>
+          {{ $t('SLA_MGMT.FORM.COLOR.SLA') }}
+          <woot-color-picker v-model="color" />
+        </sla>
+      </div>
+      <div class="w-full">
+        <input v-model="showOnSidebar" type="checkbox" :value="true" />
+        <sla for="conversation_creation">
+          {{ $t('SLA_MGMT.FORM.SHOW_ON_SIDEBAR.SLA') }}
+        </sla>
+      </div>
+      <div class="flex justify-end items-center py-2 px-0 gap-2 w-full">
+        <woot-button
+          :is-disabled="$v.title.$invalid || uiFlags.isCreating"
+          :is-loading="uiFlags.isCreating"
+          data-testid="sla-submit"
+        >
+          {{ $t('SLA_MGMT.FORM.CREATE') }}
+        </woot-button>
+        <woot-button class="button clear" @click.prevent="onClose">
+          {{ $t('SLA_MGMT.FORM.CANCEL') }}
+        </woot-button>
+      </div>
+    </form>
+  </div>
+</template>
+
+<script>
+import alertMixin from 'shared/mixins/alertMixin';
+import validationMixin from './validationMixin';
+import { mapGetters } from 'vuex';
+import validations from './validations';
+import { getRandomColor } from 'dashboard/helper/slaColor';
+
+export default {
+  mixins: [alertMixin, validationMixin],
+  props: {
+    prefillTitle: {
+      type: String,
+      default: '',
+    },
+  },
+  data() {
+    return {
+      color: '#000',
+      description: '',
+      title: '',
+      showOnSidebar: true,
+    };
+  },
+  validations,
+  computed: {
+    ...mapGetters({
+      uiFlags: 'slas/getUIFlags',
+    }),
+  },
+  mounted() {
+    this.color = getRandomColor();
+    this.title = this.prefillTitle.toLowerCase();
+  },
+  methods: {
+    onClose() {
+      this.$emit('close');
+    },
+    async addSLA() {
+      try {
+        await this.$store.dispatch('slas/create', {
+          color: this.color,
+          description: this.description,
+          title: this.title.toLowerCase(),
+          show_on_sidebar: this.showOnSidebar,
+        });
+        this.showAlert(this.$t('SLA_MGMT.ADD.API.SUCCESS_MESSAGE'));
+        this.onClose();
+      } catch (error) {
+        const errorMessage =
+          error.message || this.$t('SLA_MGMT.ADD.API.ERROR_MESSAGE');
+        this.showAlert(errorMessage);
+      }
+    },
+  },
+};
+</script>
+<style lang="scss" scoped>
+// SLA API supports only lowercase letters
+.sla-name--input {
+  ::v-deep {
+    input {
+      @apply lowercase;
+    }
+  }
+}
+</style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/EditSLA.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/EditSLA.vue
new file mode 100644
index 000000000..a8f88bdbd
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/EditSLA.vue
@@ -0,0 +1,125 @@
+<template>
+  <div class="h-auto overflow-auto flex flex-col">
+    <woot-modal-header :header-title="pageTitle" />
+    <form class="mx-0 flex flex-wrap" @submit.prevent="editSLA">
+      <woot-input
+        v-model.trim="title"
+        :class="{ error: $v.title.$error }"
+        class="w-full sla-name--input"
+        :sla="$t('SLA_MGMT.FORM.NAME.SLA')"
+        :placeholder="$t('SLA_MGMT.FORM.NAME.PLACEHOLDER')"
+        :error="getSLATitleErrorMessage"
+        @input="$v.title.$touch"
+      />
+      <woot-input
+        v-model.trim="description"
+        :class="{ error: $v.description.$error }"
+        class="w-full"
+        :sla="$t('SLA_MGMT.FORM.DESCRIPTION.SLA')"
+        :placeholder="$t('SLA_MGMT.FORM.DESCRIPTION.PLACEHOLDER')"
+        @input="$v.description.$touch"
+      />
+
+      <div class="w-full">
+        <sla>
+          {{ $t('SLA_MGMT.FORM.COLOR.SLA') }}
+          <woot-color-picker v-model="color" />
+        </sla>
+      </div>
+      <div class="w-full">
+        <input v-model="showOnSidebar" type="checkbox" :value="true" />
+        <sla for="conversation_creation">
+          {{ $t('SLA_MGMT.FORM.SHOW_ON_SIDEBAR.SLA') }}
+        </sla>
+      </div>
+      <div class="flex justify-end items-center py-2 px-0 gap-2 w-full">
+        <woot-button
+          :is-disabled="$v.title.$invalid || uiFlags.isUpdating"
+          :is-loading="uiFlags.isUpdating"
+        >
+          {{ $t('SLA_MGMT.FORM.EDIT') }}
+        </woot-button>
+        <woot-button class="button clear" @click.prevent="onClose">
+          {{ $t('SLA_MGMT.FORM.CANCEL') }}
+        </woot-button>
+      </div>
+    </form>
+  </div>
+</template>
+
+<script>
+import { mapGetters } from 'vuex';
+import alertMixin from 'shared/mixins/alertMixin';
+import validationMixin from './validationMixin';
+import validations from './validations';
+
+export default {
+  mixins: [alertMixin, validationMixin],
+  props: {
+    selectedResponse: {
+      type: Object,
+      default: () => {},
+    },
+  },
+  data() {
+    return {
+      title: '',
+      description: '',
+      showOnSidebar: true,
+      color: '',
+    };
+  },
+  validations,
+  computed: {
+    ...mapGetters({
+      uiFlags: 'slas/getUIFlags',
+    }),
+    pageTitle() {
+      return `${this.$t('SLA_MGMT.EDIT.TITLE')} - ${
+        this.selectedResponse.title
+      }`;
+    },
+  },
+  mounted() {
+    this.setFormValues();
+  },
+  methods: {
+    onClose() {
+      this.$emit('close');
+    },
+    setFormValues() {
+      this.title = this.selectedResponse.title;
+      this.description = this.selectedResponse.description;
+      this.showOnSidebar = this.selectedResponse.show_on_sidebar;
+      this.color = this.selectedResponse.color;
+    },
+    editSLA() {
+      this.$store
+        .dispatch('slas/update', {
+          id: this.selectedResponse.id,
+          color: this.color,
+          description: this.description,
+          title: this.title.toLowerCase(),
+          show_on_sidebar: this.showOnSidebar,
+        })
+        .then(() => {
+          this.showAlert(this.$t('SLA_MGMT.EDIT.API.SUCCESS_MESSAGE'));
+          setTimeout(() => this.onClose(), 10);
+        })
+        .catch(() => {
+          this.showAlert(this.$t('SLA_MGMT.EDIT.API.ERROR_MESSAGE'));
+        });
+    },
+  },
+};
+</script>
+<style lang="scss" scoped>
+// SLA API supports only lowercase letters
+.sla-name--input {
+  ::v-deep {
+    input {
+      @apply lowercase;
+    }
+  }
+}
+</style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue
new file mode 100644
index 000000000..2d01d4ba5
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue
@@ -0,0 +1,202 @@
+<template>
+  <div class="flex-1 overflow-auto p-4">
+    <woot-button
+      color-scheme="success"
+      class-names="button--fixed-top"
+      icon="add-circle"
+      @click="openAddPopup"
+    >
+      {{ $t('SLA_MGMT.HEADER_BTN_TXT') }}
+    </woot-button>
+    <div class="flex flex-row gap-4">
+      <div class="w-[60%]">
+        <p
+          v-if="!uiFlags.isFetching && !records.length"
+          class="flex h-full items-center flex-col justify-center"
+        >
+          {{ $t('SLA_MGMT.LIST.404') }}
+        </p>
+        <woot-loading-state
+          v-if="uiFlags.isFetching"
+          :message="$t('SLA_MGMT.LOADING')"
+        />
+        <table v-if="!uiFlags.isFetching && records.length" class="woot-table">
+          <thead>
+            <th
+              v-for="thHeader in $t('SLA_MGMT.LIST.TABLE_HEADER')"
+              :key="thHeader"
+            >
+              {{ thHeader }}
+            </th>
+          </thead>
+          <tbody>
+            <tr v-for="(sla, index) in records" :key="sla.title">
+              <td class="sla-title">
+                <span class="overflow-hidden whitespace-nowrap text-ellipsis">{{
+                  sla.title
+                }}</span>
+              </td>
+              <td>{{ sla.description }}</td>
+              <td>
+                <div class="sla-color--container">
+                  <span
+                    class="sla-color--display"
+                    :style="{ backgroundColor: sla.color }"
+                  />
+                  {{ sla.color }}
+                </div>
+              </td>
+              <td class="button-wrapper">
+                <woot-button
+                  v-tooltip.top="$t('SLA_MGMT.FORM.EDIT')"
+                  variant="smooth"
+                  size="tiny"
+                  color-scheme="secondary"
+                  class-names="grey-btn"
+                  :is-loading="loading[sla.id]"
+                  icon="edit"
+                  @click="openEditPopup(sla)"
+                />
+                <woot-button
+                  v-tooltip.top="$t('SLA_MGMT.FORM.DELETE')"
+                  variant="smooth"
+                  color-scheme="alert"
+                  size="tiny"
+                  icon="dismiss-circle"
+                  class-names="grey-btn"
+                  :is-loading="loading[sla.id]"
+                  @click="openDeletePopup(sla, index)"
+                />
+              </td>
+            </tr>
+          </tbody>
+        </table>
+      </div>
+
+      <div class="w-[34%]">
+        <span v-dompurify-html="$t('SLA_MGMT.SIDEBAR_TXT')" />
+      </div>
+    </div>
+    <woot-modal :show.sync="showAddPopup" :on-close="hideAddPopup">
+      <add-SLA @close="hideAddPopup" />
+    </woot-modal>
+
+    <woot-modal :show.sync="showEditPopup" :on-close="hideEditPopup">
+      <edit-SLA :selected-response="selectedResponse" @close="hideEditPopup" />
+    </woot-modal>
+
+    <woot-delete-modal
+      :show.sync="showDeleteConfirmationPopup"
+      :on-close="closeDeletePopup"
+      :on-confirm="confirmDeletion"
+      :title="$t('SLA_MGMT.DELETE.CONFIRM.TITLE')"
+      :message="$t('SLA_MGMT.DELETE.CONFIRM.MESSAGE')"
+      :message-value="deleteMessage"
+      :confirm-text="deleteConfirmText"
+      :reject-text="deleteRejectText"
+    />
+  </div>
+</template>
+<script>
+import { mapGetters } from 'vuex';
+
+import AddSLA from './AddSLA.vue';
+import EditSLA from './EditSLA.vue';
+import alertMixin from 'shared/mixins/alertMixin';
+
+export default {
+  components: {
+    AddSLA,
+    EditSLA,
+  },
+  mixins: [alertMixin],
+  data() {
+    return {
+      loading: {},
+      showAddPopup: false,
+      showEditPopup: false,
+      showDeleteConfirmationPopup: false,
+      selectedResponse: {},
+    };
+  },
+  computed: {
+    ...mapGetters({
+      records: 'slas/getslas',
+      uiFlags: 'slas/getUIFlags',
+    }),
+    // Delete Modal
+    deleteConfirmText() {
+      return this.$t('SLA_MGMT.DELETE.CONFIRM.YES');
+    },
+    deleteRejectText() {
+      return this.$t('SLA_MGMT.DELETE.CONFIRM.NO');
+    },
+    deleteMessage() {
+      return ` ${this.selectedResponse.title}?`;
+    },
+  },
+  mounted() {
+    this.$store.dispatch('slas/get');
+  },
+  methods: {
+    openAddPopup() {
+      this.showAddPopup = true;
+    },
+    hideAddPopup() {
+      this.showAddPopup = false;
+    },
+
+    openEditPopup(response) {
+      this.showEditPopup = true;
+      this.selectedResponse = response;
+    },
+    hideEditPopup() {
+      this.showEditPopup = false;
+    },
+
+    openDeletePopup(response) {
+      this.showDeleteConfirmationPopup = true;
+      this.selectedResponse = response;
+    },
+    closeDeletePopup() {
+      this.showDeleteConfirmationPopup = false;
+    },
+
+    confirmDeletion() {
+      this.loading[this.selectedResponse.id] = true;
+      this.closeDeletePopup();
+      this.deletesla(this.selectedResponse.id);
+    },
+    deletesla(id) {
+      this.$store
+        .dispatch('slas/delete', id)
+        .then(() => {
+          this.showAlert(this.$t('SLA_MGMT.DELETE.API.SUCCESS_MESSAGE'));
+        })
+        .catch(() => {
+          this.showAlert(this.$t('SLA_MGMT.DELETE.API.ERROR_MESSAGE'));
+        })
+        .finally(() => {
+          this.loading[this.selectedResponse.id] = false;
+        });
+    },
+  },
+};
+</script>
+
+<style scoped lang="scss">
+@import '~dashboard/assets/scss/variables';
+
+.sla-color--container {
+  @apply flex items-center;
+}
+
+.sla-color--display {
+  @apply rounded h-4 w-4 mr-1 rtl:mr-0 rtl:ml-1 border border-solid border-slate-50 dark:border-slate-700;
+}
+.sla-title {
+  span {
+    @apply w-60 inline-block;
+  }
+}
+</style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/sla.routes.js b/app/javascript/dashboard/routes/dashboard/settings/sla/sla.routes.js
new file mode 100644
index 000000000..27fdc161a
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/sla.routes.js
@@ -0,0 +1,32 @@
+import { frontendURL } from '../../../../helper/URLHelper';
+
+const SettingsContent = () => import('../Wrapper.vue');
+const Index = () => import('./Index.vue');
+
+export default {
+  routes: [
+    {
+      path: frontendURL('accounts/:accountId/settings/sla'),
+      component: SettingsContent,
+      props: {
+        headerTitle: 'SLA_MGMT.HEADER',
+        icon: 'tag',
+        showNewButton: false,
+      },
+      children: [
+        {
+          path: '',
+          name: 'sla_wrapper',
+          roles: ['administrator'],
+          redirect: 'list',
+        },
+        {
+          path: 'list',
+          name: 'sla_list',
+          roles: ['administrator'],
+          component: Index,
+        },
+      ],
+    },
+  ],
+};
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/specs/validationMixin.spec.js b/app/javascript/dashboard/routes/dashboard/settings/sla/specs/validationMixin.spec.js
new file mode 100644
index 000000000..8e1628bdb
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/specs/validationMixin.spec.js
@@ -0,0 +1,72 @@
+import { shallowMount, createLocalVue } from '@vue/test-utils';
+import VueI18n from 'vue-i18n';
+import Vuelidate from 'vuelidate';
+
+import validationMixin from '../validationMixin';
+import validations from '../validations';
+import i18n from 'dashboard/i18n';
+const localVue = createLocalVue();
+
+localVue.use(VueI18n);
+localVue.use(Vuelidate);
+const i18nConfig = new VueI18n({
+  locale: 'en',
+  messages: i18n,
+});
+const Component = {
+  render() {},
+  title: 'TestComponent',
+  mixins: [validationMixin],
+  validations,
+};
+
+describe('validationMixin', () => {
+  it('it should return empty error message if valid label name passed', async () => {
+    const wrapper = shallowMount(Component, {
+      i18n: i18nConfig,
+      localVue,
+      data() {
+        return { title: 'sales' };
+      },
+    });
+    wrapper.vm.$v.$touch();
+    expect(wrapper.vm.getLabelTitleErrorMessage).toBe('');
+  });
+  it('it should return label required error message if empty name is passed', async () => {
+    const wrapper = shallowMount(Component, {
+      i18n: i18nConfig,
+      localVue,
+      data() {
+        return { title: '' };
+      },
+    });
+    wrapper.vm.$v.$touch();
+    expect(wrapper.vm.getLabelTitleErrorMessage).toBe('Label name is required');
+  });
+  it('it should return label minimum length error message if one charceter label name is passed', async () => {
+    const wrapper = shallowMount(Component, {
+      i18n: i18nConfig,
+      localVue,
+      data() {
+        return { title: 's' };
+      },
+    });
+    wrapper.vm.$v.$touch();
+    expect(wrapper.vm.getLabelTitleErrorMessage).toBe(
+      'Minimum length 2 is required'
+    );
+  });
+  it('it should return invalid character error message if invalid lable name passed', async () => {
+    const wrapper = shallowMount(Component, {
+      i18n: i18nConfig,
+      localVue,
+      data() {
+        return { title: 'sales enquiry' };
+      },
+    });
+    wrapper.vm.$v.$touch();
+    expect(wrapper.vm.getLabelTitleErrorMessage).toBe(
+      'Only Alphabets, Numbers, Hyphen and Underscore are allowed'
+    );
+  });
+});
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/specs/validations.spec.js b/app/javascript/dashboard/routes/dashboard/settings/sla/specs/validations.spec.js
new file mode 100644
index 000000000..47c8c21df
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/specs/validations.spec.js
@@ -0,0 +1,10 @@
+import { validLabelCharacters } from '../validations';
+
+describe('#validLabelCharacters', () => {
+  it('validates the label', () => {
+    expect(validLabelCharacters('')).toEqual(false);
+    expect(validLabelCharacters('str str')).toEqual(false);
+    expect(validLabelCharacters('str_str')).toEqual(true);
+    expect(validLabelCharacters('str-str')).toEqual(true);
+  });
+});
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/validationMixin.js b/app/javascript/dashboard/routes/dashboard/settings/sla/validationMixin.js
new file mode 100644
index 000000000..74c2a2fbf
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/validationMixin.js
@@ -0,0 +1,17 @@
+export default {
+  computed: {
+    getLabelTitleErrorMessage() {
+      let errorMessage = '';
+      if (!this.$v.title.$error) {
+        errorMessage = '';
+      } else if (!this.$v.title.required) {
+        errorMessage = this.$t('SLA_MGMT.FORM.NAME.REQUIRED_ERROR');
+      } else if (!this.$v.title.minLength) {
+        errorMessage = this.$t('SLA_MGMT.FORM.NAME.MINIMUM_LENGTH_ERROR');
+      } else if (!this.$v.title.validLabelCharacters) {
+        errorMessage = this.$t('SLA_MGMT.FORM.NAME.VALID_ERROR');
+      }
+      return errorMessage;
+    },
+  },
+};
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/validations.js b/app/javascript/dashboard/routes/dashboard/settings/sla/validations.js
new file mode 100644
index 000000000..0a2373a06
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/validations.js
@@ -0,0 +1,16 @@
+import { required, minLength } from 'vuelidate/lib/validators';
+
+export const validLabelCharacters = (str = '') => !!str && !str.includes(' ');
+
+export default {
+  title: {
+    required,
+    minLength: minLength(2),
+    validLabelCharacters,
+  },
+  description: {},
+  color: {
+    required,
+  },
+  showOnSidebar: {},
+};